Mercure Sydney Bankstown 4 stars

Customer review rating (ALL Rating) 4.3/5 1,177 reviews

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Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.92013, 151.03275

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,177 reviews

TripAdvisor Rating  3.5/5  19 reviews

Convenient Location

Customer review rating 3.5/5

Peter C. Business - Confirmed reviews ALL

Check-in is easy and quick. Food choices are varied and prices reasonable

Hi Peter, Thanks for reviewing your stay and sorry to hear about the water pressure, we'll look into that! Many thanks, Brian Hansen General Manager

Extremely well located for the event we attended.ed, the facility was amazing with its many options of food and drink.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Loved our stay the accommodation and our room was well appointed, clean and welcoming. With the options of food and beverages morning, throughout the day into the evening was amazing with staff only to happy to help us. IT IS TRUELY A UNIQUE PLACE.

Dear Kim T., Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay and found the room clean, welcoming, and well-appointed. We're also glad you enjoyed the variety of food and beverage options, as well as the helpfulness of our staff. Your kind words about our unique atmosphere mean a lot to us. We look forward to welcoming you back for another amazing stay! Sincerely, Mercure Sydney Bankstown

Well located

Customer review rating 3.0/5

Sd Solo - Confirmed reviews ALL

Bed sheets/quilt covers need more attention in cleaning. Bathroom, had no tissues, box was empty on arrival. Further more , I needed to book and extra day, and they charged me over $309.27 for 1ngt. That is a massive rip off. Was told well, due to Cold Play concert, they boost rates up. Well I was already booked in, they had the nerve to charge me $300plus, for what. Star is cheaper . I have a family home , but chose to stay here, just to relax, after a family loss. U people need to reassess your rates . If I was booking on that day, fair enough, I understand, but I was already booked in for 4nights. Anyways. It’s sad , how things/people have become.

Dear Spiridoula D., Thank you for sharing your feedback. We're sorry to hear about the issues you experienced with room amenities and cleanliness, as well as your frustration with the rate for your extra night. We sincerely apologise if this added to what was already a difficult time for you. Pricing adjustments during major events do happen, though we understand your disappointment, especially as you had already booked an extended stay with us. Your comments are valuable, and we'll be reviewing our practices to ensure we meet the needs and expectations of our guests. If there's anything further we can do to assist, please feel free to reach out. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more seamless experience in the future. Sincerely, Mercure Sydney Bankstown

Feel well cared for

Customer review rating 5.0/5

Howard M. Business - Confirmed reviews ALL

Helpful and friendly staff

Dear Howard, Thank you for your feedback! The Team here at Mercure Sydney Bankstown love having you here. Thank you for your loyalty and we look forward to seeing you very soon. Sincerely, Mercure Sydney Bankstown

Everything is you need is provided

Customer review rating 5.0/5

Dania Couples - Confirmed reviews ALL

Very good customer service

Dear Dania P., Thank you so much for your wonderful feedback! We’re thrilled to hear that you had everything you needed and enjoyed our customer service. We can’t wait to welcome you back for another fantastic stay! Sincerely, Mercure Sydney Bankstown

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Other web-users rate our hotel

  • 520 reviews 9.3/10 Location
  • 804 reviews 6.8/10 Room
  • 643 reviews 7.8/10 Service
  • 11 reviews 6.7/10 WiFi
  • 363 reviews 6.4/10 Cleanliness
  • 323 reviews 6.6/10 Amenities
  • 71 reviews 5.3/10 Breakfast

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