Mercure Sydney Bankstown 4 stars

Dear Ross, Thank you for taking the time to share your experience with us. We're delighted to hear that you had a nice time during your stay and that you enjoyed good and fun moments. Our goal is to provide a positive and enjoyable experience for our guests, and we're thrilled that we could contribute to your satisfaction. If there's anything specific you enjoyed or any preferences you have for your next visit, please feel free to share them with us. We look forward to the opportunity to welcome you back for more good times. Thank you for choosing our hotel. Warm regards, Mercure Sydney Bankstown

Dear Luke, Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that you found your room clean and comfortable, with high-quality bedding adding to your overall comfort. We appreciate your observation about the room tariff, and we understand your concern. We continually review our pricing to ensure it reflects the value and quality of the experience we aim to provide. Your feedback is invaluable, and we will take it into consideration for future adjustments. We hope to have the opportunity to welcome you back for another comfortable stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share them with us. Thank you for choosing our hotel. Warm regards, Mercure Sydney Bankstown

Dear Jonathan, Thank you for sharing your experience with us. We appreciate your feedback and want to extend our sincere apologies for any inconvenience you faced during check-in. It's disheartening to learn that the service provided by one of our staff members, did not meet our usual standards. We apologise for the delay and any perceived lack of attention. Rest assured, your comments will be shared with our team, and we'll take the necessary steps to address and improve our service delivery. We're grateful for your understanding and for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide a more seamless and welcoming experience in the future. Thank you for choosing our hotel. Warm regards, Mercure Sydney Bankstown

Dear Jo-Anne, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the overall ambiance of our hotel, including the shops and the excellent ballroom. However, we sincerely apologise for the inconvenience you experienced with the room amenities. Your concerns regarding the non-functioning fridge and phone are taken seriously, and we regret the impact this had on your stay. Please be assured that we will address these issues promptly to ensure a more seamless experience for our guests in the future. We understand your disappointment, and we appreciate your patience in reporting these matters to our reception. We value your feedback, and we hope to have the opportunity to welcome you back for a much-improved experience. Thank you for choosing our hotel. Warm regards, Mercure Sydney Bankstown

Dear Nurul, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel well-located, providing easy access to various destinations. It's wonderful that you appreciated the abundance of halal food outlets and the adventurous vibe of the location. We're committed to providing a convenient and enjoyable stay for our guests, and we're delighted that we could contribute to your positive experience. If there's anything specific you enjoyed or any preferences you have for your next visit, please feel free to share them with us. We look forward to the opportunity to welcome you back for another great stay. Thank you for choosing our hotel. Warm regards, Mercure Sydney Bankstown