Mercure Sydney Bankstown

Customer review rating (ALL Rating) 4.3/5 1,238 reviews

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Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.92013, 151.03275

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Enjoy a buffet breakfast hosted in the Greenfields Bistro seven days per week, featuring a mix of hot and cold options, fresh pastries, tea, coffee, and healthy choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,238 reviews

TripAdvisor Rating  3.5/5  24 reviews

Customer review rating 2.5/5

Quang L. T. Families - Confirmed reviews ALL

I recently stayed at Mercure Bankstown and found the experience to be rather average. Pros • Location: The hotel is situated in the heart of Bankstown’s Asian quarter, which means there are plenty of great restaurants and eateries nearby. • Convenient for Gamblers: Since the hotel is inside a casino, it’s convenient for those who enjoy gambling and want easy access. Cons • Not Family-Friendly: The casino setting makes it unsuitable for families. Guests under 18 cannot move freely in or out, which is very inconvenient. • Accor Loyalty Program: Despite being a Platinum member, there were no real benefits. Check-out was strictly at 11am with no option to extend even until noon, and no amenities were provided. • No Welcome Drinks: Unlike many Accor properties, there were no welcome drinks offered, which was disappointing. • Rooms: The rooms on the 6th floor felt dated. Even basic things like power plug locations were poorly designed, making it inconvenient for charging devices. Overall Impression Mercure Bankstown works if you’re looking for a place close to diverse dining options or if you want direct access to the casino. However, it falls short in terms of family-friendliness, loyalty perks, and room quality. For Accor members or those traveling with kids, it may not be the best choice.

Dear Quang, Thank you for your recent feedback of Mercure Sydney Bankstown. We appreciate your feedback and the time you took to share your thoughts regarding your stay. We are pleased to hear that you enjoyed our location and the proximity to local dining options. However, we understand your concerns regarding family-friendliness and the restrictions for guests under 18. It is true that the casino environment may not suit every guest's needs, and we acknowledge that this can limit access for families. Regarding the Accor Loyalty Program, we value our loyal members and take your feedback seriously. While check-out times are set at 11 AM, we continually review our offerings and appreciate your insights. Additionally, we apologise for the absence of welcome drinks during your stay and the condition of the rooms on the 6th floor. Your comments regarding room amenities and design will be taken into consideration as we aim to enhance our guests' experiences. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Kind Regards, James Front Office manager

Customer review rating 5.0/5

Shishir C. Couples - Confirmed reviews ALL

We stayed for a week at Mercure Sydney Bankstown and had a very good experience. The room was cleaned every day, with fresh towels and linens provided regularly, which made our stay very comfortable. The hotel was well-maintained and consistently clean. The staff were extremely friendly, welcoming, and always helpful. Overall, it was a pleasant and relaxing stay, and we would happily recommend Mercure Sydney Bankstown to others

Dear Shishir, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and enjoyed the cleanliness and maintenance of your room. It is also gratifying to know that our staff made a positive impression with their friendliness and helpfulness. We look forward to welcoming you back for another relaxing stay in the future. Kind Regards, James Front Office Manager

Customer review rating 5.0/5

Marcia F. Couples - Confirmed reviews ALL

Brilliant location and facilities at the sports club

Dear Marcia, Thank you for your feedback regarding our location and facilities. We are pleased to hear that you enjoyed your stay and found our amenities excellent. We look forward to welcoming you again. Kind Regards, James Front Office Manager

Customer review rating 4.0/5

Joe T. Families - Confirmed reviews ALL

Helpful and friendly staff.

Dear Joe, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff to be helpful and friendly. I will pass on your feedback regarding your check-in experience with the team. We hope to welcome you back in the future. Kind Regards, James Front Office Manager

Customer review rating 4.0/5

David P. Friends - Confirmed reviews ALL

Stay was good still waiting for a refund from 23/12/25. Used point charged point and money

Dear David, Thank you for your feedback regarding your stay. I appreciate your patience as we address the refund matter from December 23, 2025. This has been sent to the appropriate team awaiting confirmation. I will personally follow up today. Please accept my apologies for this error. Kind Regards, James Front Office Manager

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Other web-users rate our hotel

  • 559 reviews 9.5/10 Location
  • 801 reviews 6.8/10 Room
  • 641 reviews 7.6/10 Service
  • 13 reviews 6.2/10 WiFi
  • 380 reviews 6.1/10 Cleanliness
  • 349 reviews 6.9/10 Amenities
  • 76 reviews 4.1/10 Breakfast
  • 16 reviews 4/10 Bar

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