Mercure Sydney Bankstown

Customer review rating (ALL Rating) 4.3/5 1,242 reviews

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Mercure Sydney Bankstown - Image 1
Mercure Sydney Bankstown - Image 2
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8 Greenfield Parade, Entry from 6 Mona Street, 2200 BANKSTOWN, Australia

Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.92013, 151.03275

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Enjoy a buffet breakfast hosted in the Greenfields Bistro seven days per week, featuring a mix of hot and cold options, fresh pastries, tea, coffee, and healthy choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,242 reviews

TripAdvisor Rating  3.5/5  24 reviews

Customer review rating 5.0/5

Robert M. Couples - Confirmed reviews ALL

Thoroughly enjoyed our stay.

Dear Robert, Thank you for taking the time in providing feedback about your recent stay. I am thrilled to hear that you enjoyed your stay and hope to welcome you back to the hotel in the future. Kind Regards, James Front Office Manager

Customer review rating 2.0/5

Shane W. Business - Confirmed reviews ALL

There was a problem with the toilet. In the middle of the night, he woke up and used the bathroom. He found that the bathroom had been flooded with water from the toilet. Fortunately, it was clean water from the cistern. He needed to change rooms in the middle of the night.

Dear Shane, Thank you for taking the time in providing feedback about your recent stay. Please accept my apologies regarding the toilet - we have since spoken with the maintenance team to investigate further. We hope to welcome you back to the hotel in the future. Kind Regards, James Front Office Manager

Customer review rating 0.5/5

Kalinski A. Business - Confirmed reviews ALL

alarm announcement at roughly 12:30am and 4:30am. This appears to be a consistent activity with a colleague having the same issue prior week. Receptionist confirming that resolution has been unsuccessful

Dear A., Thank you for providing feedback about your recent stay. I am sorry to hear that you experienced the hotel with the fire-alarms going off during your stay. This has been fixed by a licenced technician which should stop it going off. We hope to welcome you back in the future for a better and trouble free stay. Kind Regards, James Front Office Manager

Customer review rating 2.0/5

Hina A. Families - Confirmed reviews ALL

Bathroom was extremely smelly,not cleaned. Worst experience.

Dear Hina, Thank you for taking the time in providing feedback regarding your recent stay. I am sorry to hear that your stay did not meet expectations. I have passed on your feedback regarding the room and check-in experience to the relevant departments for further review and training. We hope to welcome you back to the hotel in the future for an improved stay. Kind Regards, James Front Office Manager

Customer review rating 3.5/5

Tanya T. Families - Confirmed reviews ALL

We had an excellent stay, We booked 3 rooms in total. Our only complaint which none of us were happy about was the "Evacuate Alarm going off 4 times in the one night from 1.45am til 5.30am. We literally got NO sleep that night. Our kids were scared, crying, tired & we were fed up also. We can totally understand things do happen but 4 times in the 1 night was unacceptable. We had a booking to go to Taronga the next morning and we only managed to handle 3 hours there as we were all so tired from a night with no sleep. I was angry & annoyed as it cost us alot of money to pay for the tickets and the holiday to Sydney and our main highlight was ruined. We got a "sorry" from the staff but does "sorry" change our experience ? No it doesn't. The staff said someone used a microwave for too long which caused the issue. However all the hotel guests paid the price of that persons actions. Beside that we had a good stay. Sadly though that event is what we remember firstly.

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Other web-users rate our hotel

  • 572 reviews 9.5/10 Location
  • 805 reviews 6.7/10 Room
  • 647 reviews 7.4/10 Service
  • 12 reviews 5.9/10 WiFi
  • 388 reviews 5.9/10 Cleanliness
  • 354 reviews 6.9/10 Amenities
  • 78 reviews 4.1/10 Breakfast
  • 16 reviews 4.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.