Mercure Sydney Bankstown

Customer review rating (ALL Rating) 4.3/5 1,228 reviews

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Mercure Sydney Bankstown - Image 1
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8 Greenfield Parade, Entry from 6 Mona Street, 2200 BANKSTOWN, Australia

Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.92013, 151.03275

Telephone
Fax 000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Enjoy a buffet breakfast hosted in the Greenfields Bistro seven days per week, featuring a mix of hot and cold options, fresh pastries, tea, coffee, and healthy choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,228 reviews

Customer review rating 1.0/5

Richard S. Business - Confirmed reviews ALL

Hotel is on the Bankstown sports club site, and being from the UK do not get the club Membership, which means i get ripped off at every outlet at the club, staff at the club are a nightmare, faces like slapped back sides (with 1 or 2 exceptions, mainly from UK staff once they realise where i am from) - Hotel staff on the other hand were amazingly helpful and friendly - Hotel room has an ad joining door so can hear everything next door, and i mean everything, and can smell whatever it is they are cooking in there - disgusting!! Hotel looks tired and unkept and thought it was back to COVID times given the lack of toilet role available

Dear Richard, Thank you for taking the time to share your feedback regarding your recent stay with us. Firstly, we are very pleased to hear your kind comments about our hotel team. Providing warm and helpful service is something we take great pride in, and your feedback will certainly be shared with the staff. At the same time, we are sorry to learn that other aspects of your experience did not meet expectations. We understand your frustration regarding the Sports Club membership arrangements. Currently, overseas visitors are not eligible for club membership, which can affect pricing at the club outlets, and we appreciate that this may be disappointing for international guests. We also sincerely apologise for the discomfort caused by noise and cooking odours travelling through the interconnecting room door, as well as your concerns regarding the overall presentation and upkeep of the hotel. In addition, we regret the inconvenience caused by the insufficient toilet paper provided in the room. Your comments have been shared with the relevant housekeeping and maintenance teams for review and follow-up. Thank you again for your feedback, as it helps us identify areas where improvements are needed. We do hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Kind Regards, James Front Office Manager

Customer review rating 4.5/5

Joan V. Families - Confirmed reviews ALL

Comfortable and plenty of entertainment and food choices that you dont need to leave the premises

Dear Joan, Thank you for your wonderful feedback following your recent stay with us. We are delighted to hear that you found the hotel comfortable and enjoyed the wide variety of entertainment and dining options available within the precinct. It’s great to know you were able to relax and make the most of everything on offer without needing to leave the premises. We truly appreciate your kind comments and look forward to welcoming you back again soon Kind Regards, James Front Office Manager

Customer review rating 1.0/5

David O. Solo - Confirmed reviews ALL

My room had the following issues: the shower had long dark hair on the floor & the tiles were dirty. The mirror had an offensive message on it that became evident when fogged up, the cutlery in the drawer was not clean, the entry down light flickered after being turned on & the seal on the sink plug had perished so far that it was non existent. The staff were apologetic & when discussed with the day manager, a refund of sorts was discussed. This ended up only being 10%, which was paltry considering the issues in the room. I will never stay at the Mercure Sydney Bankstown ever again & will think twice about ever staying in a Mercure hotel.

Customer review rating 4.0/5

Dianne L. C. Families - Confirmed reviews ALL

Clean comfortable room, great location, free parking. Would stay there again

Dear Dianne, Thank you for taking the time in providing feedback regarding your recent stay. I am glad to hear you enjoyed your stay. We hope to welcome you back to the hotel in the future. Kind Regards, James Front Office Manager

Customer review rating 2.0/5

Janine C. Families - Confirmed reviews ALL

I feel that the safety of an open staircase to the ground floor is an essential requirement.As a former occupational health and safety officer,the fact that it was not,I found completely unacceptable.I was informed several times,by other hotel guests,that your lift inactivity was a long standing issue and given that I could not access the exterior of the building by stair,I find that completely at odds with building safety codes.I would like to think this would be addressed as soon as possible.

Dear Janine, Thank you for taking the time in providing feedback regarding your recent stay. The fire stairs are only allowed to be opened on the lowest floor of the building as per safety standards - they should not be allowed to open to other floors. Unfortunately we did have an issue with one of the hotel lifts and it was placed out of order, however it was now been fixed. We hope to welcome you back to the hotel for a pleasant and trouble free stay. Kind Regards, James Front Office Manager

Other web-users rate our hotel

  • 528 reviews 9.5/10 Location
  • 751 reviews 6.6/10 Room
  • 616 reviews 7.6/10 Service
  • 9 reviews 5.9/10 WiFi
  • 356 reviews 5.9/10 Cleanliness
  • 338 reviews 6.4/10 Amenities
  • 71 reviews 4/10 Breakfast

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