Mercure Sydney Bankstown

Customer review rating (ALL Rating) 4.3/5 1,256 reviews

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Description

Hotel extras

  • Access to all Sports Club restaurants, bars, gym, meeting rooms, theatre and kids playground

  • Convenient Access to Sydney Olympic Park Stadium and Entertainment venues

  • All rooms are fitted with air conditioners, kitchenettes and Chromecast TVs

  • Free and secure undercover parking

  • The hotel requires a valid ID to be presented upon check-in (rules by Bankstown Sports Club).

Our accommodation(s)

Hotel location

Mercure Sydney Bankstown

8 Greenfield Parade, Entry from 6 Mona Street
2200 BANKSTOWN
Australia

GPS:-33.92013, 151.03275

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Enjoy a buffet breakfast hosted in the Greenfields Bistro seven days per week, featuring a mix of hot and cold options, fresh pastries, tea, coffee, and healthy choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,256 reviews

Customer review rating 5.0/5

Cathy P. Couples - Confirmed reviews ALL

Staff at reception were very polite, kind and friendly. We love staying in this wonderful place and will always recommend it to our family and friends.

Dear Cathy, Thank you for taking the time in providiing feedback regarding your recent stay. I am thrilled to hear you enjoyed your stay, and found staff polite, kind and friendly, and your continued loyalty. We hope to welcome you back to the hotel for another wonderful stay. Kind Regards, James Front Office Manager

Customer review rating 4.0/5

Manoj S. Families - Confirmed reviews ALL

It was nice and comfortable stay. Only thing is the linen was never changed during our 3 nights stay.

Dear Manoj, Thank you for taking the time in providing feedback regarding your recent stay. I am glad to hear you enjoyed your stay. I have passed on your feedback regarding the linen to our housekeeping department for further review. We hope to welcome you back to the hotel in the future. Kind Regards, James Front Office Manager

Customer review rating 2.0/5

Robyn R. Families - Confirmed reviews ALL

Bathroom fan very noisy, bedding not suited to size of beds. TV setup for casting was excellent. Room was quiet.

Dear Robyn, Thank you for taking the time in providing feedback regarding your recent stay. Please accept my apologies regarding the issues with the room. I have passed on your feedback to our maintenance and housekeeping teams for further investigation. We hope to welcome you back to the hotel for a more pleasant stay. Kind Regards, James Front Office Manager

Customer review rating 2.5/5

Mistie H. Families - Confirmed reviews ALL

The staff were all lovely, but we were staying to attend a wedding locally and we found the bathrooms very dated and the hallways were incredibly warm. Not having air con on across the hotel complex when your hotel is at full capacity gives the impression that management is more concerned with profits than the clientele experience. Wouldn’t stay again.

Dear Mistie, Thank you for your feedback regarding your recent stay and glad to hear that all the staff you encountered were lovely. Please accept my apologies regarding the bathroom and the aircon. Unfortunately, when the building was built there was no aircon installed on the guest floors which is why it was very warm. This will be passed onto higher management. Kind Regards, James Front Office Manager

Customer review rating 4.5/5

Michelle L. Business - Confirmed reviews ALL

I was happy with my overall stay, as I've been here several times, so I know what to expect. However, I found my bed this time a little uncomfortable. Two king single mattresses on top of the base were uneven in height, and there was a gap between them, making moving sides awkward.

Dear Michelle, Thank you for taking the time in providing feedback regarding your recent stay. I am glad to hear you enjoyed your stay. I have made notes on your profile to ensure that a King Spilt is not allocated to you in future and have also passed onto our maintenance team for further review. We hope to welcome you back to the hotel in the future. Kind Regards, James Front Office Manager

Other web-users rate our hotel

  • 545 reviews 9.5/10 Location
  • 784 reviews 6.7/10 Room
  • 630 reviews 7.6/10 Service
  • 9 reviews 5.9/10 WiFi
  • 380 reviews 5.7/10 Cleanliness
  • 340 reviews 7.1/10 Amenities
  • 71 reviews 4.2/10 Breakfast

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