ibis budget Casula Liverpool

ibis budget Casula Liverpool 3 stars

Customer review rating (ALL Rating) 3.7/5 180 reviews

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Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

ALLSAFE approved hotel

Hotel location

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

GPS:-33.938878655848264, 150.9125090981253

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Our accommodation(s)

Providing all that's required for a comfortable, restful night's sleep, ibis budget Casula Liverpool is the ideal option for guests who are travelling on a budget. Guests staying at this contemporary Sydney hotel can enjoy a range of convenient features, including a well-appointed private ensuite, comfortable bedding, a TV and alarm clock, air conditioning and opening windows. Providing accommodation for up to three guests, each guest room at the hotel features a Queen bed and a Single overhead bunk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  180 reviews

TripAdvisor Rating  3.5/5  239 reviews

Filthy rooms and bedding

Customer review rating 1.0/5

Rachael Families - Confirmed reviews ALL

No mattress protector on the bed, mattress so badly stained and smelly that we had to sleep on top of the covers and ask for extra sheets the next night. Bathroom was unclean, toilet was filthy. We had to clean it before we felt comfortable using it. Deposit has still not been refunded after 9 days! Won’t be staying here again!

Value for money

Customer review rating 3.0/5

Tim Friends - Confirmed reviews ALL

Good compared to what you would get somewhere else for the same amount

Good stay

Customer review rating 4.0/5

Roger B. Business - Confirmed reviews ALL

Nearly always sleep well at Casula and I have stayed there hundreds of nights for nearby work

Disgraceful

Customer review rating 0.5/5

Nicole Couples - Confirmed reviews ALL

Horrendous Manager Joanne needs to be removed from hospitalilty for good Place needs revamp Clean clean clean

The supervisor wasn’t at all worried for my nanny who is disabled. We couldn’t get a disabled room so we asked for a twin. A twin room is two separate beds we were given a room with a deluxe king when asked reception we want a twin no one did anything.

Customer review rating 1.5/5

Chaz L. Families - Confirmed reviews ALL

When checking in Rylie did an excellent job he booked us in under the rate given by Expedia and put us in a disabled room, he also mentioned the room won’t be available from Saturday onwards and we will be transferred to room 108, we said that’s fine. He told us to see reception in the morning. When I spoke to reception the next morning I was told we were only booked in for one night I tried to explain what was mentioned the night before when the supervisor/manager interrupted telling me who she was three times supervisor/manager I told her we were here because my nephew just had a Quadruple bypass and we need accommodation for a week, to us she didn’t care. In the end we didn’t get a twin we moved the beds ourselves the fridge wasn’t switched on and when talking to the supervisor/manager regarding rates she made out I was lying.

Dear Chaz, Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lauri Smith General Manager

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Other web-users rate our hotel

  • 114 reviews 9.8/10 Location
  • 341 reviews 4.3/10 Room
  • 216 reviews 7.2/10 Service
  • 6 reviews 3.6/10 WiFi
  • 203 reviews 4.1/10 Comfort
  • 176 reviews 4.1/10 Cleanliness
  • 52 reviews 1.6/10 Amenities
  • 27 reviews 2.9/10 Breakfast

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