ibis budget Casula Liverpool 3 stars

Customer review rating (ALL Rating) 3.7/5 376 reviews

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Description

Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

Our accommodation(s)

Book this hotel
Room 1

Standard Room with 1 Queen Bed & 1 Single Bunk Bed. Non smoking room with private ensuite, LCD TV, air-conditioning, hanging rack and WIFI access

Max. number of persons
3
Area
From 14 / 150 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine
  • 3 pers. max
  • 14 / 150 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single bed(s)

Standard Room with 1 King bed. Non smoking with private ensuite, LCD TV, air-conditioning, hanging rack and WIFI access. (Single Beds on Request Only)

Max. number of persons
2
Area
From 14 / 150 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Drink vending machine

Hotel location

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

GPS:-33.9388786558483, 150.912509098125

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • 74 rooms
  • 4 rooms for people with reduced mobility
  • 74 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Air conditioning

Catering

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine
  • On site
  • Parking pricing: 6.18 10 AUD Per day

Breakfast

Buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  376 reviews

Customer review rating 3.0/5

Jade C. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Vic C. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Shane K. Families - Confirmed reviews ALL

Customer review rating 2.5/5

Jana H. Families - Confirmed reviews ALL

Customer review rating 1.5/5

David H. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Vic C. Solo - Confirmed reviews ALL

1) The room was adequate for the three nights stay, however, I will express some suggestions. 2) Perhaps have a laminated information card in each rooms that provides a quick overview of: * The front door access timings (eg 10am - 12pm locked require room key access), * The kitchen info and timings, * WIFI access PW, * Laundry facility info and costs, * Any AH contact number (Motel), and emergency organisations numbers for that local area. (There could be an unfortunate reason that a customer is alone and unable to get out of the room to go down stairs in an emergency possibly from a fall). * Any other quick overview of other helpful info. 3) I had to go down stairs to ask if there is WIFI access for customers [Refer above at 2)* WIFI]. Then on return to my room I discovered that the WIFI signal is only accessible to the rooms that are near the reception office anyway. 4) Each room should have a 'do not disturb' door hook sign in the room. 5) Have a courtesy soap in the room for the basin. I had to dig up a soap that I had packed somewhere in my luggage. 6) It is unrealistic that there is a cost to park in the carpark when the motel has adequate parking spaces on the premises for your customers to park. That does not make sense when normally the customers mod of transport to arrive to the motel is in their car and the motel is facilitated with parking spaces for all your customers. On arrival, I was told $10 per night parking or alternatively I could choose to park out on the street at no cost. That also does not make sense? That is bad business practice forcing customers to park on the street when yo have customer parking. What that tells the customer is that you do not value their clientele by stinging the customer with more costs without notice after arrival. As a customer, when I made the online booking I expected that was the expected cost for the three nights booking. I did not expect that when I arrive at the motel I would be fronted with additional costs just to park my car. Although I was given a parking slip for my dashboard that proves my car is owned by a customer on the premises, it is still unrealistic that your customers have to pay to park on the premises. It is not common that a Hotel/Motel charges the customer to park on the premises. 7) Everything I have discussed are standard Hotel/Motel practices it would be beneficial to all parties (The customer and the Motels business reputation) that these be addressed in this Casula Liverpool location, or even at all the locations.

Customer review rating 0.5/5

Shane K. Families - Confirmed reviews ALL

I wasn’t happy with the the overall service with ibis Casula having to ask about using the kitchen not knowing that it closer at a certain time, paying for parking each day

Customer review rating 2.5/5

Jana H. Families - Confirmed reviews ALL

Desperate for an update. Very thin walls. Good for a couple for a cheap overnight stay.

Customer review rating 1.5/5

David H. Business - Confirmed reviews ALL

Check in Closes 10pm. After hours required to telephone. At least 7 attempts made to contact reception prior to check in - all going to answerphone - with message "well contact when ..." just raises stress levels. Eventually on 8th attempt, over about an hour a person answered the phone. Not good enough from my viewpoint, I won't be back

Customer review rating 4.0/5

Rowena S. Couples - Confirmed reviews ALL

The aircon in our room wasn't working but the onsite manager went out of his way to try to help us. Staff are great. Best and most comfortable beds.

Customer review rating 5.0/5

Silala V. Solo - Confirmed reviews ALL

Friendly stuff always proffesional

Customer review rating 5.0/5

Renjith R. Solo - Confirmed reviews ALL

Wonderful and satisfying

Customer review rating 5.0/5

Luke M. Solo - Confirmed reviews ALL

My client has been treated lovely

Customer review rating 5.0/5

Jon T. B. Solo - Confirmed reviews ALL

Quuet and peacefull only complaint was tv didnt pick up well

Customer review rating 1.5/5

Rohan M. Couples - Confirmed reviews ALL

Very unhappy with my overall stay and unlike other Ibis hotels i have stayed at. Although a budget hotel, amenities should still be available for guests. Cleanliness in windows and bathroom extraction fan was very poor. We ended up having dust allergy reactions during our stay.

Customer review rating 5.0/5

Matthew C. Solo - Confirmed reviews ALL

The Liverpool ibis is much better, carpeted and more quiet

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I had just experienced a sudden loss of residence, and so the quiet room, quck access to stocked vending , and a very helpful staff named Angel getting me some extra cutlery when I needed it, my stay was bang for buck. Would stay again if I needed a quick and safe stay.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Beautiful beds and pillows, clean bathroom , microwave and tea and coffee and breakfast (including hot pancakes), and being very close to the motorway made this hotel a great stopping place on our journey from Melbourne to the Gold Coast. Very affordable- best value in Sydney's outskirts.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Clean with very basic needs The sliding door is very bad 😞 doesn't lock properly and very hard to open and close with squeezing noise

Customer review rating 1.5/5

Maree H. Families - Confirmed reviews ALL

Whenever we asked for something from anyone besides Raj or the older cleaning lady, (she was lovely btw) the large young woman was especially rude & couldn't be bothered. The skinny girl that often works weekends is & was always professional & helpful. The rest, are unhelpful and rude. Happy to point out them in photos. The one about 40 ish that had her kids sitting in the dining room eating is exceptionally rude. 23July 1st call to Accor bookings, she couldn't find the booking & so she rang the hotel and told Angel about our complaints, extremely unprofessional! Angel then went into our room without notifying us first! Which she should have had the decency to do .

Customer review rating 3.0/5

Sharon M. Solo - Confirmed reviews ALL

Nice comfortable bed that's about it

Customer review rating 2.0/5

Saqib R. Business - Confirmed reviews ALL

My stay at Ibis Budget Casula was fairly disappointing. The room was very small, and the carpets and furniture felt old and worn, making the overall experience feel dated. Looking back, I would have preferred to spend a little more for a more comfortable hotel. That said, it was adequate for a single night's stay. I managed to get through the night without any major issues, but it wasn't somewhere I'd be keen to stay again unless budget was my only priority.

Customer review rating 4.5/5

Hilary W. Solo - Confirmed reviews ALL

From on-site booking to explaining services available , staff more than helpful . Laundry facility was easy to use and readily available .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Adrian R. Families - Confirmed reviews ALL

We were made very welcome. Good experience

Other web-users rate our hotel

  • 226 reviews 8.3/10 Location
  • 708 reviews 4.3/10 Room
  • 512 reviews 7.1/10 Service
  • 21 reviews 0/10 WiFi
  • 346 reviews 4/10 Cleanliness
  • 190 reviews 8.1/10 Value
  • 72 reviews 5.1/10 Breakfast

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