ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.1/5 1,521 reviews

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11b Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport.

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

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Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,521 reviews

Customer review rating 4.0/5

Richard S. Business - Confirmed reviews ALL

Rooms small and out dated but very clean

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our great location and the service provided by our team. We also appreciate your comments regarding the room size and décor. While some of our rooms may feel compact and traditional in style, we are glad you found them very clean and comfortable. Your feedback is valuable and helps us continue to improve our guest experience. We hope to welcome you back again soon. Kind regards, Robert L Night Manager

Customer review rating 4.0/5

Elizabth O. Couples - Confirmed reviews ALL

We had difficulty finding the motel, then our paid-for early check-in was a failure and we waited half an hour. Apparently one of the rooms had a problem they were trying to fix. We were eventually given a different room. We had lunch arrangements to get to and this made us late. They say they refunded us for the early check-in, but have yet to check on that. There was a lack of power outlets in the Accessible Room, required to plug in medical equipment, which meant that we had to boil the jug in the bathroom. The bathroom in one of the rooms was really tiny and difficult to move around. Using the bathroom in the Accessible Room was acceptable but the water from the shower covered the floor and had to be mopped up with towels to prevent slipping. The beds were comfy, and breakfast arrived on time. However, we were not advised at check-in or on the menu that we could have eaten in the bistro which we would have preferred to eating in our room. Checking out was slow and exiting the carpark took 15 minutes even though reception confirmed our car registration and told us everything was OK. We unfortunately held up a lot of other people with the disruption. Finally, why is the Accessible Room so far from the lift?

Dear Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay with us. Please accept our sincere apologies for the difficulties you experienced from the moment of arrival. We understand how frustrating it must have been to have trouble locating the motel, followed by the delay with your early check-in arrangement. We appreciate your patience while our team worked to resolve the maintenance issue with the original room and arrange an alternative accommodation. We are very sorry this caused you to be late for your lunch plans. I will personally follow up regarding the refund for the early check-in to ensure this has been processed correctly. We also regret the inconvenience caused by the limited power outlets in the Accessible Room, particularly given the need for medical equipment. Your comments regarding the bathroom layout, shower water overflow, and the location of the Accessible Room in relation to the lift have been noted and will be shared with management for review as we continue working to improve the comfort and accessibility of our facilities. While I am pleased to hear that you found the beds comfortable and breakfast punctual, I apologise that our team did not advise you of the option to dine in the bistro. We understand this would have been a much more enjoyable experience for you. Additionally, I am sorry for the delays you encountered during check-out and when exiting the car park. We understand how stressful and embarrassing this situation would have been, especially while holding up other guests. Thank you again for your valuable feedback. It highlights several areas where we can improve both our communication and guest experience. We genuinely appreciate your comments and hope you may consider giving us another opportunity to provide you with a smoother and more comfortable stay in the future. Kind regards, Robert L Night Manager

Customer review rating 4.5/5

Gavin K. Business - Confirmed reviews ALL

Despite booking a Queen room had 2 x Single beds but that was quickly rectified by the staff.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our convenient location and that our team was able to quickly resolve the issue with your room configuration. Please accept our apologies for the initial mix-up with the bedding arrangement, and we appreciate your understanding. We hope to welcome you back again soon for another comfortable stay. Kind regards, Robert L Night Manager

Customer review rating 4.0/5

Kymette S. Business - Confirmed reviews ALL

The Ibis Sydney Olympic Park was a good convenient location for our stay. Although the rooms were a little small and dated they were clean and comfortable.

Dear Guest, Thank you for sharing your feedback following your recent stay at Ibis Sydney Olympic Park. We are pleased to hear that you enjoyed our convenient location and found your room clean and comfortable. We also appreciate your comments regarding the room size and décor, as guest feedback is valuable in helping us improve the overall experience we provide. We hope to have the opportunity to welcome you back again in the future. Kind regards, Robert L Night Manager

Customer review rating 3.5/5

Joseph T. Business - Confirmed reviews ALL

The bed was comfortable and hotel room clean. The only downside is the bathroom is abit run down and the bottles of hand and body wash has no lock and could be tampered with. There is no shampoo also. The hotel should supply individual soap and shampoo for better hygiene.

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the bed comfortable and the room clean during your stay. We sincerely appreciate your comments regarding the bathroom condition and the bathroom amenities provided. Your concerns about hygiene and the absence of individual shampoo and soap amenities have been noted and will be shared with our management team for review and improvement. Thank you once again for your valuable feedback, and we hope to welcome you back for a more enjoyable stay in the future. Kind regards, Robert L Night Manager

Other web-users rate our hotel

  • 814 reviews 9.1/10 Location
  • 1,187 reviews 5.6/10 Room
  • 973 reviews 8.7/10 Service
  • 10 reviews 1.7/10 WiFi
  • 503 reviews 4.7/10 Cleanliness
  • 254 reviews 4.9/10 Value
  • 146 reviews 7.2/10 Breakfast
  • 5 reviews 2/10 Wellness Area

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