ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.2/5 1,602 reviews

Best price
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ibis Sydney Olympic Park - Image 1
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11b Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport.

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Room 1 Double Bed

Photo out of - Standard Accessible Room 1 Double Bed

Equipped with the new Sweet Bed by ibis bedding, the fully wheelchair accessible, air-conditioned room offers everything you need for a comfortable stay at Sydney Olympic Park: cozy bed, TV and an ensuite. Up to 2 adults. No rollaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Enjoy comfortable accommodation for up to 2 adults and 1 child in our Standard King Room. Each room features a king-size bed, complimentary Wi-Fi, LCD TV, air conditioning, tea and coffee-making facilities, an in-room iron and hair dryer.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy comfortable accommodation for up to 2 adults in our Standard Room with 2 Single Beds. Includes two king single beds, LCD TV, complimentary Wi-Fi, air conditioning, tea and coffee facilities, and a private ensuite. No rollaway.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with the new Sweet Bed by ibis bedding, the modern air-conditioned room offers everything you need for a comfortable stay at Sydney Olympic Park: 2 singles & 1 fold-out bed, TV and a private ensuite. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • SYD Additional charge
  • SYD KINGSFORD SMITH Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 150 rooms
  • 5 rooms for people with reduced mobility
  • 150 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

16 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area
  • On site
  • Indoor parking
  • Private
  • 117 parking spaces
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 52 AUD 52 AUD Per day

Services & equipment

  • Valet parking

Security

  • Well-lit parking

Accessibility

  • Elevators

THE BREWERY

Photo out of - THE BREWERY

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath ibis Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

Cooking style
Bistro
Chef name
Marvin Ma
Capacity
100
Accessibility
Accessible service
11b Olympic Boulevard, 2127 Sydney Olympic Park, Australia
Telephone +61 87621111
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath ibis Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

THE BREWERY

Photo out of - THE BREWERY

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath ibis Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

Bar Type
BAR
Capacity
100
Telephone +61 2 8762 1100

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath ibis Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,602 reviews

Customer review rating 5.0/5

Karen M. Business - Confirmed reviews ALL

Dear Karen M., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed a smooth check-in and check-out experience and found your room clean, quiet, and comfortable. Your feedback is greatly appreciated and encourages our team to continue providing a welcoming and relaxing stay for our guests. We look forward to welcoming you back to ibis Sydney Olympic Park again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Kylie H. Business - Confirmed reviews ALL

Dear Kylie H., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed our convenient location, found your room clean and well equipped, and had a smooth check-in experience. It’s especially lovely to know that our Reception team made such a positive impression with their friendly service. We’ll be sure to share your kind words with the team as encouragement to keep up the great work. Thank you for choosing ibis Sydney Olympic Park. We look forward to welcoming you back again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Kit C. Couples - Confirmed reviews ALL

Dear Kit c., Thank you for your lovely review and positive rating. We’re pleased to hear that you appreciated the friendly and efficient service, early check-in, complimentary drink, and convenient location for events at Accor Stadium. It’s also great to know that your room was pleasantly quiet. We appreciate your feedback regarding the height of the bathroom soap dispenser and the TV remote controls, and we apologise for the inconvenience caused. Your comments will be shared with our relevant teams for review as we continue to improve our guests’ comfort. Thank you for choosing ibis Sydney Olympic Park. We hope to welcome you back for another enjoyable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Hannah S. Couples - Confirmed reviews ALL

Dear Hannah S., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you had a great experience at ibis Sydney Olympic Park. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

Dear Graham C., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you had a wonderful stay and appreciated our friendly, accommodating team and convenient location. Your kind compliments mean a great deal to us, and we’ll be sure to share your feedback with the team as encouragement to continue delivering excellent service. Thank you for choosing ibis Sydney Olympic Park. We look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Dear Karen M., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed a smooth check-in and check-out experience and found your room clean, quiet, and comfortable. Your feedback is greatly appreciated and encourages our team to continue providing a welcoming and relaxing stay for our guests. We look forward to welcoming you back to ibis Sydney Olympic Park again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Kylie H. Business - Confirmed reviews ALL

Great location, room was very clean and had everything i needed for a short stay. Staff at check in were great and the process was very smooth.

Dear Kylie H., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed our convenient location, found your room clean and well equipped, and had a smooth check-in experience. It’s especially lovely to know that our Reception team made such a positive impression with their friendly service. We’ll be sure to share your kind words with the team as encouragement to keep up the great work. Thank you for choosing ibis Sydney Olympic Park. We look forward to welcoming you back again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Kit C. Couples - Confirmed reviews ALL

We were able to get an early check in with a complementary drink. Yes a very convenient location for the event at Accor Stadium. Our room was on level 1 and was pleasantly surprised how quiet it was.

Dear Kit c., Thank you for your lovely review and positive rating. We’re pleased to hear that you appreciated the friendly and efficient service, early check-in, complimentary drink, and convenient location for events at Accor Stadium. It’s also great to know that your room was pleasantly quiet. We appreciate your feedback regarding the height of the bathroom soap dispenser and the TV remote controls, and we apologise for the inconvenience caused. Your comments will be shared with our relevant teams for review as we continue to improve our guests’ comfort. Thank you for choosing ibis Sydney Olympic Park. We hope to welcome you back for another enjoyable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Hannah S. Couples - Confirmed reviews ALL

Great

Dear Hannah S., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you had a great experience at ibis Sydney Olympic Park. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Graham C. Couples - Confirmed reviews ALL

I had a wonderful staff. My compliments to the staff. Very friendly and accomodating.

Dear Graham C., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you had a wonderful stay and appreciated our friendly, accommodating team and convenient location. Your kind compliments mean a great deal to us, and we’ll be sure to share your feedback with the team as encouragement to continue delivering excellent service. Thank you for choosing ibis Sydney Olympic Park. We look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Gretchen W. Families - Confirmed reviews ALL

It’s great! Definitely coming back again in the near future

Dear Gretchen W., Thank you for your wonderful review and great rating! We’re delighted to hear that you enjoyed our convenient location, clean room, and the attentive, helpful service provided by our Reception team. It’s fantastic to know that you’re planning to return soon. Your kind words mean a lot to our team, and we look forward to welcoming you back to ibis Sydney Olympic Park for another enjoyable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Anna C. Families - Confirmed reviews ALL

Quiet room, quick and friendly check in, great concert accommodation.

Dear Anna C., Thank you for your lovely review and positive rating! We’re delighted to hear that you enjoyed a quiet and comfortable room, along with the quick and friendly check-in service. We’re pleased that ibis Sydney Olympic Park was a convenient choice for your concert visit. Thank you for staying with us, and we look forward to welcoming you back for another enjoyable experience. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Carolyn W. Solo - Confirmed reviews ALL

excellent from checkin to check out

Dear Carolyn W., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation, and value for money. It’s great to know that your experience was excellent from check-in through to check-out. Your kind feedback is greatly appreciated, and we look forward to welcoming you back to ibis Sydney Olympic Park soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Paul H. Business - Confirmed reviews ALL

No complaints with motel reseptionish was hard to get through to that my parking was to be billed to my room as it was paid by employer

Dear Paul H., Thank you for your great review. We’re pleased to hear that you enjoyed our convenient location and found your room comfortable during your stay at ibis Sydney Olympic Park. We apologise for the difficulty you experienced contacting reception regarding your parking charges, particularly as these were to be covered by your employer. We understand how important it is for billing arrangements to be handled smoothly, and we appreciate you bringing this to our attention. Your feedback will be shared with our Front Office team for review. We hope to welcome you back for an even smoother stay in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 1.5/5

Jessica C. Couples - Confirmed reviews ALL

Room was so run down, no hygiene bin in the bathroom and the bin in the room didn’t even have a bin bag. The toilet made an annoying sound every 30 seconds for the whole stay, shower terrible, TV didn’t work. I wouldn’t even stay here again for free

Dear Jessica C., Thank you for taking the time to share your feedback. While we appreciate your comments about our convenient location, we sincerely apologise that the condition and functionality of your room fell so far below your expectations. We’re sorry for the issues you experienced with the toilet noise, shower, and television, as well as the missing bathroom hygiene bin and bin liner. We understand how frustrating it must have been to encounter several issues throughout your stay, and this is not the experience we want our guests to have. Your feedback will be shared with our Housekeeping and Maintenance teams, as well as management, for review. We regret that we did not provide the comfortable and satisfactory stay you expected, and we appreciate you bringing these concerns to our attention. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Lawrence C. Families - Confirmed reviews ALL

Easy check in and out. Close to ACCOR stadium and restaurants.

Dear Lawrence C., Thank you for your positive review and for choosing ibis Sydney Olympic Park during the NRL Grand Final weekend. We’re pleased to hear that you found our location convenient, with easy access to Accor Stadium and nearby restaurants. It’s also great to know that you had a smooth check-in and check-out experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Fiona P. Friends - Confirmed reviews ALL

Had a great stay

Dear Fiona P., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you had a great stay and enjoyed our convenient location. It’s especially lovely to hear that the young lady at the bar provided excellent service. We’ll be sure to share your kind feedback with our Food & Beverage team so her efforts can be recognised. Thank you for choosing ibis Sydney Olympic Park. We look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Kerry A. N. Families - Confirmed reviews ALL

Right beside the stadiums. Clean and comfortable room with all the expected amenities.

Dear Kerry A. N., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed our convenient location right beside the stadiums, along with the cleanliness and comfort of your room. It’s great to know that we provided everything you needed for an enjoyable stay. Thank you for choosing ibis Sydney Olympic Park, and we look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Emily W. Friends - Confirmed reviews ALL

great staff, clean, close to where i needed, a pleasure as always!

Dear Emily W., Thank you for your wonderful review and continued support! We’re delighted to hear that our friendly team, clean rooms, and convenient location continue to make your stays enjoyable. It’s always a pleasure to welcome you back to ibis Sydney Olympic Park, and we truly appreciate your loyalty. We look forward to seeing you again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Nicole J. Business - Confirmed reviews ALL

Lovely stay. Great food bfast buffet 5 stars. Club sandwich was a great room service meal. Clean rooms

Dear Nicole J., Thank you for your wonderful 100% rating and lovely feedback. We’re delighted to hear that you had such an enjoyable stay and appreciated our friendly staff, clean rooms, and excellent room service. It’s fantastic to know that you enjoyed our breakfast buffet and that the club sandwich was a highlight of your room service experience. Your kind words mean a great deal to our team and will be shared with them. We look forward to welcoming you back to ibis Sydney Olympic Park for another lovely stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Sequoia G. Families - Confirmed reviews ALL

perfect location for concerts. helpful staff and a great stay

Dear Sequoia G., Thank you for your wonderful 100% rating and kind feedback. We’re delighted to hear that you had a great stay and appreciated our convenient location for concerts at Sydney Olympic Park. It’s fantastic to know that our team were helpful and contributed to a positive experience. We truly appreciate your feedback and look forward to welcoming you back to ibis Sydney Olympic Park for another enjoyable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Nevada C. H. Couples - Confirmed reviews ALL

We went for the Grand Final the location was the best.

Dear Nevada c. h., Thank you for taking the time to share your feedback and for your 80% rating. We’re pleased to hear that you enjoyed our excellent location while attending the Grand Final at Sydney Olympic Park. We truly appreciate your feedback and look forward to welcoming you back to ibis Sydney Olympic Park for another enjoyable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 1.0/5

Nicole L. Families - Confirmed reviews ALL

Bad service at check in and check out, took a long time, unable to use my points to reduce my room rate. Took 1000 points as a test. Promised that a note was on file and a refund would be issued next day for value of points and manager would call me. None of this has happened. I called to follow up and no one knows anything about it. Unhappy.

Dear Nicole L., Thank you for sharing your feedback. We sincerely apologise for the frustration and disappointment you experienced during check-in and check-out, particularly regarding the difficulties using your points to reduce your room rate. We are very sorry that the matter was not resolved as promised and that you had to follow up yourself, only to find that no one could provide an update. We understand how disappointing it is when promised follow-up and communication do not occur, and this is not the level of service we aim to provide. Your feedback has been escalated to our management and Front Office teams for review, particularly regarding the handling of loyalty points, staff training and follow-up communication. We regret the inconvenience caused and appreciate you bringing this matter to our attention. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.0/5

Nicole D. Families - Confirmed reviews ALL

Our check in was easy and the staff were lovely but our bathroom had a horrible smell (like wet mouldy dirty mop kind of smell) and had a white substance on the floor tiles and shower (maybe some kind of cleaning product) and when we turned the shower on a cockroach came running out from behind the tap handle. The staff we spoke to about this were lovely and very apologetic and offered to have the manager contact us which they did after check out. Also the base of the bed was damaged and had a large chunk out of the corner of it which was very visible. A damaged bed like that should not have been in a room a guest has paid for.

Dear Nicole D., Thank you for taking the time to share your detailed feedback. While we’re pleased to hear that your check-in was smooth and our team members were lovely and apologetic, we sincerely apologise for the unacceptable condition of your room. We are particularly sorry about the unpleasant bathroom odour, the residue on the floor and shower, and the cockroach you encountered when turning on the shower. We also acknowledge your concerns regarding the damaged bed base. These issues understandably affected your comfort and confidence in the cleanliness and presentation of your room, and they are not the standards we aim to provide. Your feedback has been shared with our Housekeeping, Maintenance and pest control teams for thorough review and follow-up. We appreciate that our team offered assistance and that a manager contacted you after check-out, but we regret that these issues occurred in the first place. Thank you for bringing these concerns to our attention. We are truly sorry that your experience fell short of expectations. Kind regards, Ankit C Assistant Night Manager

Customer review rating 1.0/5

Greta M. Couples - Confirmed reviews ALL

While it was Grand Final day and incredibly busy this doesn't mean that the hotel should have had unacceptable standards. On arrival the noise in the hotel foyer which adjoins the bar was deafening. To check in we had to scream at the poor staff member who had to scream back at us in an attempt to be heard. We could not hear a thing that she was saying and as a result we ended up going into the wrong lifts which were actually the Novotel Hotel (not sure why my "security" card allowed us to access their hotel). We arrive at level 4 to look for our room 425. To our surprise we find there is no room 425. We decided that we were not prepared to go back down into the foyer to again have to scream to try and be heard. I rang reception and eventually a manager came up to rescue us and then take us through the fire door to the Ibis Hotel and where our room 425 actually was. When we later looked at where the Ibis lifts were we remembered the sign that said Ibis had been blocked by another sign saying "Bar and More Seating". I complained to her about the noise while trying to check in. She agreed it was an issue. On entering the room the first impression was incredibly shabby and sub-standard for the premium price of $330 that we paid. On closer inspection the room was dirty and many broken items. The shower was dirty and had the seal on the glass door hanging off it. A kettle with nowhere to plug it in. Dirty fridge and not a single glass to use. But given you couldn't communicate with staff there was no point complaining. As we were there to enjoy the football we didn't really want to waste our time complaining and don't really see that as our responsibility anyway. Bring your hotel up to acceptable standards. especially when you are going to charge rates like that. The noise at the actual Grand Final match with 80,000 people, fireworks, music etc was less intrusive than it was in the Hotel foyer. After the game we rang for room service. Despite the menu actually advising that you could use the QR Code "Or Dial 9 and speak to our friendly staff" the staff member who answered the phone bluntly told us to scan the code. We replied No we are ringing you to take the order. And by the way this wasn't a last minute booking which might explain the premium price. I booked and paid for the room back in February for an October stay.

Dear Greta M., Thank you for taking the time to provide such detailed feedback following your stay. I am sincerely sorry that your experience fell so far short of the standards we expect to provide, particularly on what should have been an enjoyable visit for the Grand Final. While we recognise that the hotel was exceptionally busy, this does not excuse the difficulties you experienced. The excessive noise in the foyer, unclear signage between ibis and Novotel, and the confusion regarding the lifts clearly made your arrival unnecessarily difficult. We are particularly disappointed that you had to contact Reception before a manager could assist you in locating your room. Your comments regarding the condition and cleanliness of the room are also very concerning. The dirty shower, damaged shower seal, basin condition, refrigerator, hair strands, lack of glassware and kettle placement are not acceptable standards. We fully understand your frustration, particularly given that you had booked and paid for your stay well in advance and were charged a premium event rate. We also apologise for the experience you had when ordering room service. The response you received was not reflective of the friendly and helpful service we expect from our team, particularly when our menu specifically advises guests that they can call Reception to place an order. We appreciate your comments regarding parking and understand the frustration of having to make alternative arrangements and walk a considerable distance with your luggage. Your feedback regarding signage, parking and the overall event-day guest experience is valuable. It is important to us that you recognised our Reception and Bar teams were working extremely hard under very challenging circumstances. However, we acknowledge that their efforts cannot compensate for the issues you experienced with the hotel, room condition and communication. Your feedback has highlighted several areas requiring attention, particularly housekeeping standards, maintenance, signage, event-day operations and guest communication. We sincerely apologise that we did not deliver the experience you reasonably expected and paid for. Thank you again for bringing these matters to our attention. We hope that the actions taken from feedback such as yours will help us provide a substantially better experience for our guests in the future. Warm Regards, Robert L – Night Manager

Other web-users rate our hotel

  • 793 reviews 8.9/10 Location
  • 1,126 reviews 5.7/10 Room
  • 966 reviews 8.8/10 Service
  • 9 reviews 3.8/10 WiFi
  • 487 reviews 5.1/10 Cleanliness
  • 257 reviews 4.4/10 Value
  • 156 reviews 7.3/10 Breakfast
  • 5 reviews 2/10 Wellness Area

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