ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.1/5 1,267 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 45 minute drive to CBD

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

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Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,267 reviews

TripAdvisor Rating  3.5/5  594 reviews

Great

Customer review rating 4.5/5

Je Business - Confirmed reviews ALL

Easy stay, everything I needed for a short work trip. Lots of dinner options nearby. Great breakfast.

Dear Juliette E., Thank you for sharing your experience. We are pleased to know that your stay was comfortable and convenient for your needs, and that you enjoyed the breakfast and nearby dining options. We apologize for the oversight regarding the condition of the bathroom ceiling and the absence of a bin in your room. Your observations have been noted and will be addressed accordingly to enhance our facilities. We look forward to welcoming you back on your future visits, aiming to offer an even better stay. Sincerely, Nikhil Sharma Assistant Front Office Manager

Well located

Customer review rating 4.0/5

Terry Families - Confirmed reviews ALL

Everything went well apart from one of your bar staff Katie who was unaccommodating, rude and should not work in that area. Katie really left us with a sour taste in our mouth, sad really that one person can spoil your stay.

Dear Terry O., Thank you for taking the time to share your feedback regarding your recent stay at ibis Sydney Olympic Park. We sincerely apologize for the negative experience you had with one of our bar staff. Your comments have been taken seriously, and we will address this matter internally to ensure such instances do not reoccur. We appreciate your acknowledgment of our convenient location and regret that this isolated incident impacted your overall impression. We hope to have the opportunity to welcome you again and provide a more positive experience. Sincerely, Nikhil Sharma Assistant Front Office Manager

Housekeeping threw my belongings around the room

Customer review rating 0.5/5

Olivia Business - Confirmed reviews ALL

I stayed with two friends in another room. I had issues in that anything left on the bed in the morning would be thrown on the floor. They had issues in that housekeeping walked in on them in the morning whilst getting dressed without knocking. They also had issues in that cups were being washed in the bathroom sink by housekeeping, which is unsanitary- we only knew as they left them in the sink. I will never stay in an ibis again. The bar staff weren't able to make the same drink twice in the same way- it either was a completely different drink or had a different garnish or was in a different glass.

Dear Mrs. A., We appreciate you sharing your recent stay experience with us. Please accept our sincere apologies for the housekeeping oversights, especially the handling of your belongings and the inconvenience faced by your friends. We are taking immediate action to address and rectify these issues to ensure a more respectful and sanitary environment for our guests. Furthermore, we apologize for the inconsistencies in service encountered at our bar and the inconvenience regarding the checkout process. Your feedback has been communicated to the respective departments for improvement. We understand your frustration and regret the impact this has had on your perception of our hotel. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Nikhil Sharma Assistant Front Office Manager

great pillows and breakfast

Customer review rating 3.5/5

Shane S. Families - Confirmed reviews ALL

Good vibes, great breakfast .... small shower cubicle

Dear Shane S., Thank you for taking the time to share your feedback about your recent visit. We appreciate your input, and we're sorry to hear that you found the bathroom experience to be less than satisfactory. We strive to provide our guests with a comfortable and enjoyable stay, and we take your comments seriously. We would like to apologise for not meeting your expectations regarding the bathroom. Your feedback is invaluable to us, and it will help us make necessary improvements to enhance our guests' overall experience. We hope you will consider staying with us again in the future, as we are committed to delivering the best possible accommodations and service. If you have any further comments or suggestions, please feel free to share them with us. We look forward to the opportunity to welcome you back and exceed your expectations. Warm regards, Beau frith Front Office Manager

Great location, lovely staff, but very averadge room for the price

Customer review rating 3.5/5

Bec Couples - Confirmed reviews ALL

The hotel is in a great location, lovely staff, the facilities, the lobby, resturant etc and bars were great but very Average room for the price we paid unfortunately & the bathroom was horrible.

Dear Rebecca, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I do apologize about the bathroom and I will have our engineering team look into this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nathan Cox General Manager

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Other web-users rate our hotel

  • 618 reviews 8.9/10 Location
  • 1,067 reviews 5.4/10 Room
  • 834 reviews 8.7/10 Service
  • 13 reviews 5.7/10 WiFi
  • 448 reviews 5.4/10 Cleanliness
  • 231 reviews 4.7/10 Value
  • 181 reviews 7.6/10 Breakfast

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