ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.1/5 1,504 reviews

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11b Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport.

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

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Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,504 reviews

Customer review rating 1.5/5

Scott L. Business - Confirmed reviews ALL

The room wasn't serviced correctly, the coffee wasnt replaced both days, and the rubbish wasn't removed

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your room was not serviced correctly during your stay, particularly that coffee supplies were not replenished and rubbish was not removed. This is not the standard of housekeeping we aim to provide. Your comments have been shared with our Housekeeping team for immediate review to ensure better attention to detail and consistency in service. We appreciate your feedback and hope to have the opportunity to welcome you back for a more improved experience in the future. Kind regards, Robert L Night Manager

Customer review rating 3.0/5

Bun K. T. Friends - Confirmed reviews ALL

Should have more PowerPoints in the room and also no breakfast provided, that was disappointing.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient for accessing the stadiums. However, we are sorry to learn that other aspects of your stay did not fully meet your expectations. Your comments regarding the limited food options, the number of power points in the room, and the absence of breakfast have been noted and shared with the relevant departments for review. Guest feedback such as yours is very important in helping us improve our facilities and services. We appreciate your comments and hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Robert L Night Manager

Customer review rating 4.0/5

Maxine A. Business - Confirmed reviews ALL

The vent above the shower in room 505 needs cleaning.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our location was convenient for your badminton event and that our team was able to promptly assist with the issue you experienced with your room key. Your kind comments about our staff are greatly appreciated. Thank you also for bringing the condition of the shower vent in Room 505 to our attention. We apologize for this oversight and have shared your feedback with our Housekeeping and Maintenance teams to ensure it is addressed promptly. We appreciate your feedback and hope to welcome you back again in the future. Kind regards, Robert L Night Manager

Customer review rating 4.5/5

Linda P. Couples - Confirmed reviews ALL

Excellent location with easy access to trains, buses, restaurants, and shopping. The accommodation was clean, comfortable, and well maintained. Communication was smooth, and everything met my expectations. I would happily stay here again.

Dear Guest, Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that you enjoyed our excellent location and found it convenient for accessing trains, buses, restaurants, and shopping. It is also great to know that you found the accommodation clean, comfortable, and well maintained, and that communication throughout your stay was smooth. Your kind feedback is greatly appreciated, and we are very pleased that everything met your expectations. We look forward to welcoming you back again in the future. Kind regards, Robert L Night Manager

Customer review rating 1.0/5

Yan C. Business - Confirmed reviews ALL

跟前台说了三次， 让客房服务不用整理被子 ，只需要把厕所和垃圾打扫干净就可以啦，前台也在电脑里记录下来，但是没有一次做到，回到房间自己的被子还是重新铺了，因为我自己带的被套床单用的，就不想让他们在整理了。第四次我出门晚我就等到了客房服务，我问她有没有人跟她说我的房间不需要整理被子，她说完全不知道，没有任何人跟她说，但是我当时去前台说的时候 一个男的说自己是duty manager 他说他会很好的处理这事，我就不知道这酒店是怎么处理的了，一次我可以接受，但是三次都没人处理好，这个酒店管理太有问题了。而且打扫卫生也没有打扫干净，很失望住这里。I told the front desk three times that housekeeping didn’t need to make the bed—just clean the bathroom and take out the trash. The front desk also noted it in their system, but not once was it done. Every time I returned to my room, my own bedding had been redone. I use my own sheets and duvet cover, so I didn’t want them to remake the bed. On the fourth time, I left late and happened to run into housekeeping. I asked if anyone had told her that my room didn’t need bed-making. She said she had no idea—no one had told her anything. But when I spoke to the front desk earlier, a man who said he was the duty manager assured me he would handle it properly. I don’t know how this hotel handles things. Once I could accept, but three times with no one addressing it properly? The hotel management is a real problem. And the cleaning wasn’t even done thoroughly. Very disappointed with my stay.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and disappointment caused during your stay. We understand your frustration, particularly regarding your repeated requests not to have your bed remade. It is concerning to learn that despite informing our Front Office team on multiple occasions and receiving assurance that the request would be communicated, the instruction was not followed by our Housekeeping team. This is not the level of service we aim to provide, and we regret that our communication and follow-through fell short of your expectations. We have shared your feedback with the relevant departments to review our procedures and improve communication between teams to prevent similar situations from occurring in the future. We also apologize that the cleanliness of your room did not meet expectations. Your comments have been taken seriously and will be addressed with our housekeeping team. Thank you for bringing these matters to our attention. We appreciate your feedback as it helps us improve our service. Kind regards, Robert L Night Manager

Other web-users rate our hotel

  • 807 reviews 9/10 Location
  • 1,169 reviews 5.7/10 Room
  • 957 reviews 8.7/10 Service
  • 10 reviews 1.7/10 WiFi
  • 499 reviews 4.9/10 Cleanliness
  • 252 reviews 4.9/10 Value
  • 144 reviews 7.2/10 Breakfast
  • 5 reviews 2/10 Wellness Area

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