ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.1/5 1,527 reviews

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11b Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport.

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

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Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,527 reviews

TripAdvisor Rating  3.7/5  609 reviews

Customer review rating 5.0/5

Kiesha R. Friends - Confirmed reviews ALL

Very good

Hi Kiesha, Thank you for choosing ibis Sydney Olympic Park. It is wonderful to hear your stay was spot on from arrival through to check out and that everything felt just right. We cannot wait to welcome you back. Warm regards Alexander Berglind Assistant Manager ibis Sydney Olympic Park

Customer review rating 5.0/5

Lauren B. Business - Confirmed reviews ALL

Regularly stay here for work, consistently great.

Hi Lauren, Great to have you back with us at ibis Sydney Olympic Park. Thanks for the perfect scores and for trusting us on your work trips. It is lovely to hear Shirin made check in feel welcoming and that Ankit saw you off with water for the long drive. Housekeeping will be thrilled that your room was fresh and ready each afternoon, and the team will appreciate your kind words. We are so glad your stay felt consistently comfortable from arrival to departure. We look forward to seeing you again soon. Warm regards Alexander Berglind Assistant Manager ibis Sydney Olympic Park

Customer review rating 1.0/5

Dushyan G. Business - Confirmed reviews ALL

I wouldn’t stay here again or recommend ibis Sydney Olympic Park to others based on my experience. While the room itself was generally okay and met basic expectations, several key issues really impacted the overall comfort and quality of the stay. The biggest problem was the bathroom. It was visibly dirty and did not feel properly cleaned before my arrival. This immediately made the room feel unhygienic and uncomfortable, which is disappointing as cleanliness should be a basic standard, especially for a well-known hotel brand. The bathroom condition significantly lowered my confidence in the overall housekeeping. The bed was another major letdown. It was uncomfortable and made it difficult to get a good night’s sleep. For a hotel stay, especially after a long day, comfort is essential, and unfortunately this was lacking. A poor bed can ruin an otherwise acceptable room, and that was the case here. Although the room itself was adequate in size and layout, these issues outweighed any positives. Between the uncomfortable bed and the dirty bathroom, the stay did not meet expectations. For the price and the reputation of the ibis brand, I expected a much higher standard of cleanliness and comfort. Overall, the stay felt below average, and I wouldn’t choose to return. With better housekeeping standards and improvements to the bedding, this hotel could offer a much better experience, but as it stands, I would not recommend it.

Customer review rating 2.5/5

Imogen T. Business - Confirmed reviews ALL

Checked in only to find out we had been placed in a twin single bed room instead of king bed room like my reservation said. The staff were really helpful and switched our room for us, however this didn't get updated in the system properly, so we had another hotel guest get given keys to our room and had the surprise of them letting themselves in while we were there. The staff were very apologetic and helpful. Both of our keys stopped working suddenly. Heating didn't work in the room. Door didnt close properly, when room service attended the room the door was left not closed properly, anyone could have walked in without a key. The lock on the inside of the door didn't work either. Saturday night music was blasting in the foyer and out front of the hotel til 9pm, could hear it in the room so had to turn the tv on loudly and close up the room to block it out. I understand there was a music event on, but some of us were staying for other reasons and would have liked to be able to sleep.

Hi Imogen, Thank you for staying with us at ibis Sydney Olympic Park and for sharing what happened. I am sorry for the room type mix up and, most importantly, that another guest was mistakenly given access to your room. That should not happen. We will pass your feedback to our Front Office to review check in procedures and key control in detail. I am also sorry about the heating, the door not closing properly, and the inside lock. We will pass your feedback to Engineering to inspect and fix the unit. Your notes on cleanliness are noted too and we will pass your feedback to Housekeeping for a deep check and retrain where needed. On event nights we aim to keep the lobby lively without disturbing rest, so we will review music levels and timing so it does not carry into rooms. If anything like this comes up mid stay, reception is available 24 hours a day to help and find a solution on the spot. If you choose to book with us again, please call or email the hotel and ask for Assistant Manager Alexander so I can personally look after your stay. Warm regards Alexander Berglind Assistant Manager ibis Sydney Olympic Park

Customer review rating 5.0/5

Christine R. Couples - Confirmed reviews ALL

The bed was fantastic and the room was clean and tidy. The staff were fantastic and very accommodating. The location was perfect for our needs.

Hi Christine, Thanks for staying with us at ibis Sydney Olympic Park. It is great to hear the bed was comfortable, the room was spotless, and the team took good care of you. I am glad the location suited your plans. We will pass your praise to our front office team, especially Kailey who welcomed you at reception. We look forward to welcoming you back soon. Kind regards, Assistant Manager Alexander Berglind

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Other web-users rate our hotel

  • 823 reviews 9/10 Location
  • 1,224 reviews 5.5/10 Room
  • 977 reviews 8.9/10 Service
  • 10 reviews 0/10 WiFi
  • 544 reviews 4.6/10 Cleanliness
  • 241 reviews 4.3/10 Value
  • 146 reviews 7.5/10 Breakfast
  • 7 reviews 2.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.