ibis Sydney Olympic Park 3 stars

Dear Juliette E., Thank you for sharing your experience. We are pleased to know that your stay was comfortable and convenient for your needs, and that you enjoyed the breakfast and nearby dining options. We apologize for the oversight regarding the condition of the bathroom ceiling and the absence of a bin in your room. Your observations have been noted and will be addressed accordingly to enhance our facilities. We look forward to welcoming you back on your future visits, aiming to offer an even better stay. Sincerely, Nikhil Sharma Assistant Front Office Manager

Dear Terry O., Thank you for taking the time to share your feedback regarding your recent stay at ibis Sydney Olympic Park. We sincerely apologize for the negative experience you had with one of our bar staff. Your comments have been taken seriously, and we will address this matter internally to ensure such instances do not reoccur. We appreciate your acknowledgment of our convenient location and regret that this isolated incident impacted your overall impression. We hope to have the opportunity to welcome you again and provide a more positive experience. Sincerely, Nikhil Sharma Assistant Front Office Manager

Dear Mrs. A., We appreciate you sharing your recent stay experience with us. Please accept our sincere apologies for the housekeeping oversights, especially the handling of your belongings and the inconvenience faced by your friends. We are taking immediate action to address and rectify these issues to ensure a more respectful and sanitary environment for our guests. Furthermore, we apologize for the inconsistencies in service encountered at our bar and the inconvenience regarding the checkout process. Your feedback has been communicated to the respective departments for improvement. We understand your frustration and regret the impact this has had on your perception of our hotel. We sincerely hope to have the opportunity to regain your trust and welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Nikhil Sharma Assistant Front Office Manager

Dear Shane S., Thank you for taking the time to share your feedback about your recent visit. We appreciate your input, and we're sorry to hear that you found the bathroom experience to be less than satisfactory. We strive to provide our guests with a comfortable and enjoyable stay, and we take your comments seriously. We would like to apologise for not meeting your expectations regarding the bathroom. Your feedback is invaluable to us, and it will help us make necessary improvements to enhance our guests' overall experience. We hope you will consider staying with us again in the future, as we are committed to delivering the best possible accommodations and service. If you have any further comments or suggestions, please feel free to share them with us. We look forward to the opportunity to welcome you back and exceed your expectations. Warm regards, Beau frith Front Office Manager

Dear Rebecca, Thank you for sharing your experience with us; I am delighted that you had an enjoyable stay. It is always a pleasure to receive feedback. We endeavour to provide all guests with a positive experience, I am so pleased to hear that your recent stay was a success! I do apologize about the bathroom and I will have our engineering team look into this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Nathan Cox General Manager