ibis Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 4.1/5 1,527 reviews

Best price
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11b Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • Shared facilities with adjacent Novotel Sydney Olympic Park

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport.

  • Big screen sport and live music at the brewery bar & kitchen

  • Relaxed dining at Boulevard Brasserie & Bar

  • Complimentary WIFI

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible Room 1 Double Bed

Photo out of - Standard Accessible Room 1 Double Bed

Equipped with the new Sweet Bed by ibis bedding, the fully wheelchair accessible, air-conditioned room offers everything you need for a comfortable stay at Sydney Olympic Park: cozy bed, TV and an ensuite. Up to 2 adults. No rollaway.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Enjoy comfortable accommodation for up to 2 adults and 1 child in our Standard King Room. Each room features a king-size bed, complimentary Wi-Fi, LCD TV, air conditioning, tea and coffee-making facilities, an in-room iron and hair dryer.

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy comfortable accommodation for up to 2 adults in our Standard Room with 2 Single Beds. Includes two king single beds, LCD TV, complimentary Wi-Fi, air conditioning, tea and coffee facilities, and a private ensuite. No rollaway.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Equipped with the new Sweet Bed by ibis bedding, the modern air-conditioned room offers everything you need for a comfortable stay at Sydney Olympic Park: 2 singles & 1 fold-out bed, TV and a private ensuite. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • Pay per view channel(s)Additional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Sydney Olympic Park

11b Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848062, 151.067754

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • SYD Additional charge
  • SYD KINGSFORD SMITH Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 150 rooms
  • 5 rooms for people with reduced mobility
  • 150 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

16 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area
  • On site
  • Indoor parking
  • Private
  • 117 parking spaces
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 32.19 € 52 AUD Per day

Services & equipment

  • Valet parking

Security

  • Well-lit parking

Accessibility

  • Elevators

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

Cooking style
Bistro
Chef name
Marvin Ma
Capacity
100
Accessibility
Accessible service
11b Olympic Boulevard, 2127 Sydney Olympic Park, Australia
Telephone +61 87621111
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

Bar Type
BAR
Capacity
100
Telephone +61 2 8762 1100

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,527 reviews

Customer review rating 4.0/5

Sherilee S. Families - Confirmed reviews ALL

Dear Sherilee S., Thank you for taking the time to share your feedback with us. We’re delighted to hear that our team was able to assist you in person when you were unable to book the room you needed online. It’s wonderful to know that our staff understood exactly what you required and were able to arrange your booking smoothly. We’re also pleased to hear that you enjoyed our convenient location, cleanliness and helpful service. We appreciate your feedback regarding the bathroom amenities. We understand that having separate shampoo and conditioner, rather than an all-in-one product, is particularly important for many of our guests. Your comments have been noted and will be shared with our team for consideration. Thank you again for staying with us, Sherilee. We hope to have the pleasure of welcoming you back to ibis Sydney Olympic Park in the future. Warm regards, Robert L Night Manager

Customer review rating 2.5/5

Megan L. Families - Confirmed reviews ALL

Dear Megan L., Thank you for taking the time to share your feedback. I’m sorry to hear that several aspects of your stay did not meet your expectations. Please accept our apologies for the duplicate breakfast charge. We understand how frustrating this would have been, and we will ensure your comments are followed up with the relevant team. We’re also sorry that the cleanliness of the blinds and bathroom did not meet our standards. Your comments will be shared with our housekeeping team for review. We regret that the breakfast was cold and that you found the room too small for your needs. We appreciate you bringing these matters to our attention, as feedback such as yours helps us identify where we need to improve. Regarding the Accor membership, we’re sorry for any inconvenience or confusion this caused during your stay. We will also review how this is communicated to guests to ensure the process is as clear and straightforward as possible. Thank you again for your honest feedback, and please accept our sincere apologies for the shortcomings you experienced. Warm regards, Robert L Night Manager

Customer review rating 4.0/5

David W. Business - Confirmed reviews ALL

Dear David W., Thank you for your positive feedback. We are pleased to hear that you found our hotel to be a clean and convenient place to stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Warm regards, Beau Frith Front Office Manager

Customer review rating 1.0/5

Bryn N. Business - Confirmed reviews ALL

Dear Bryn N., Thank you for taking the time to provide such detailed feedback. I am genuinely sorry that your stay fell so far short of the standard we aim to provide. Your comments regarding the condition and cleanliness of the rooms are extremely concerning. Cracked tiles and basins, stained and worn carpets, water staining and general deterioration are not the experience we want our guests to have. We understand how disappointing this would have been, particularly given the rate you paid. I’m also sorry for the repeated requests for your credit card details and the time this took from you, both at check-in and again when extending your stay. Regardless of the processes involved, we recognise that the experience at reception should have been much smoother and more welcoming. Your feedback regarding the bathroom amenities has also been noted. We understand your frustration, particularly given the overall experience. We take your comments seriously and will ensure they are shared with the relevant teams for review and follow-up. Please accept our sincere apologies for the condition of the rooms, the service experience and the frustration caused throughout your stay. Warm regards, Robert L Night Manager

Customer review rating 4.5/5

Christian K. Families - Confirmed reviews ALL

Dear Christian K., Thank you very much for your excellent rating and wonderful feedback! We’re delighted to hear that you had a comfortable stay and enjoyed our room service and breakfast in bed. We’re sorry to hear that you had some difficulty finding a car park one evening. We understand how frustrating this can be, especially when arriving back at the hotel. We appreciate your feedback and will share it with our team to help make the parking experience clearer and easier for our guests. We’re pleased to know you were very happy overall and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Dear Sherilee S., Thank you for taking the time to share your feedback with us. We’re delighted to hear that our team was able to assist you in person when you were unable to book the room you needed online. It’s wonderful to know that our staff understood exactly what you required and were able to arrange your booking smoothly. We’re also pleased to hear that you enjoyed our convenient location, cleanliness and helpful service. We appreciate your feedback regarding the bathroom amenities. We understand that having separate shampoo and conditioner, rather than an all-in-one product, is particularly important for many of our guests. Your comments have been noted and will be shared with our team for consideration. Thank you again for staying with us, Sherilee. We hope to have the pleasure of welcoming you back to ibis Sydney Olympic Park in the future. Warm regards, Robert L Night Manager

Customer review rating 2.5/5

Megan L. Families - Confirmed reviews ALL

I was charged twice for breakfast!

Dear Megan L., Thank you for taking the time to share your feedback. I’m sorry to hear that several aspects of your stay did not meet your expectations. Please accept our apologies for the duplicate breakfast charge. We understand how frustrating this would have been, and we will ensure your comments are followed up with the relevant team. We’re also sorry that the cleanliness of the blinds and bathroom did not meet our standards. Your comments will be shared with our housekeeping team for review. We regret that the breakfast was cold and that you found the room too small for your needs. We appreciate you bringing these matters to our attention, as feedback such as yours helps us identify where we need to improve. Regarding the Accor membership, we’re sorry for any inconvenience or confusion this caused during your stay. We will also review how this is communicated to guests to ensure the process is as clear and straightforward as possible. Thank you again for your honest feedback, and please accept our sincere apologies for the shortcomings you experienced. Warm regards, Robert L Night Manager

Customer review rating 4.0/5

David W. Business - Confirmed reviews ALL

Was nice easy clean place

Dear David W., Thank you for your positive feedback. We are pleased to hear that you found our hotel to be a clean and convenient place to stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Warm regards, Beau Frith Front Office Manager

Customer review rating 1.0/5

Bryn N. Business - Confirmed reviews ALL

The rooms were terrible. Like really badly worn out and degraded. As an example event the door frames were used though. Tiles cracked and covered in water stains. Cracked basins. Threadbare carpets full of stains. At a low enough price it might be acceptable to some people - but this was $540 per room per night - astonishingly bad value.

Dear Bryn N., Thank you for taking the time to provide such detailed feedback. I am genuinely sorry that your stay fell so far short of the standard we aim to provide. Your comments regarding the condition and cleanliness of the rooms are extremely concerning. Cracked tiles and basins, stained and worn carpets, water staining and general deterioration are not the experience we want our guests to have. We understand how disappointing this would have been, particularly given the rate you paid. I’m also sorry for the repeated requests for your credit card details and the time this took from you, both at check-in and again when extending your stay. Regardless of the processes involved, we recognise that the experience at reception should have been much smoother and more welcoming. Your feedback regarding the bathroom amenities has also been noted. We understand your frustration, particularly given the overall experience. We take your comments seriously and will ensure they are shared with the relevant teams for review and follow-up. Please accept our sincere apologies for the condition of the rooms, the service experience and the frustration caused throughout your stay. Warm regards, Robert L Night Manager

Customer review rating 4.5/5

Christian K. Families - Confirmed reviews ALL

Very happy overall. Room service, and breakfast in bed were great. The only negative for us was when I got stuck trying to find a car park one night. Wasn't sure what to do, but eventually figured it out.

Dear Christian K., Thank you very much for your excellent rating and wonderful feedback! We’re delighted to hear that you had a comfortable stay and enjoyed our room service and breakfast in bed. We’re sorry to hear that you had some difficulty finding a car park one evening. We understand how frustrating this can be, especially when arriving back at the hotel. We appreciate your feedback and will share it with our team to help make the parking experience clearer and easier for our guests. We’re pleased to know you were very happy overall and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Patricia B. Business - Confirmed reviews ALL

Quick, easy, professional and friendly, nothing was a problem and meals were fantastic. Thank you for a wonderful experience

Dear Patricia B., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you had a quick, easy, professional, and friendly experience with us. It’s also fantastic to know that you enjoyed the meals and that nothing was too much trouble for our team. Thank you for your kind words, and we look forward to welcoming you back for another wonderful experience soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 2.0/5

Christopher S. Business - Confirmed reviews ALL

Concerned with the main bar first 2 night we had drinks at the bar spent $50 and another employee of ours did the same, third day we sat on the deck and worked on our computers and watched the sun at 1.00pm move around and with direct sun light onto the spirits and liquors etc, it was warm with the sun over the alcohol all afternoon, we didn’t have and more drinks there for the rest of our stay, also the shower leaked out onto the bathroom floor and was concerned it would spill I onto the carpet and have to pay so was a very worrying and concerning stay room 123, if you would like to see photos and videos please let me know, Ch…

Dear Christopher S., Thank you for taking the time to share your feedback. We sincerely apologise that aspects of your stay left you feeling concerned. We appreciate you raising your observations regarding the direct sunlight on the spirits and liquors at the bar, as well as the leaking shower in Room 123. We understand your concern about water spreading beyond the bathroom and the worry this caused during your stay. Please be assured that your feedback will be shared with the relevant teams for review and follow-up. We also appreciate your offer to provide photos and videos should they be required. Thank you again for bringing these matters to our attention. Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Kate V. Couples - Confirmed reviews ALL

Easy to check and great location to most facilities in and around Olympic park. We only stayed one night but was a comfortable large room with an easy check in and early check out process.

Dear Kate V., Thank you very much for your great rating and kind feedback! We’re delighted to hear that you enjoyed our convenient location and found the check-in and early check-out process easy and smooth. It’s also wonderful to know that you had a comfortable stay in a spacious room. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 5.0/5

Christie A. Couples - Confirmed reviews ALL

We stayed for the footy and were extremely happy with the location and facilities. Bed was comfortable, pillows great, room service on point.

Dear Christie A., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed your stay while attending the footy and found our location and facilities excellent. It’s great to know that you found the bed and pillows comfortable and that room service was on point. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 5.0/5

Elaine H. Couples - Confirmed reviews ALL

Staff were excellent.

Dear Elaine H., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you had an outstanding stay and found our staff excellent. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 4.5/5

Ian S. Couples - Confirmed reviews ALL

Easy access to hotel and close to Olympic venues.

Dear Ian S., Thank you very much for your excellent rating and kind feedback! We’re delighted to hear that you enjoyed our great location, easy access to the hotel, and close proximity to the Olympic venues. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 5.0/5

Dana T. Couples - Confirmed reviews ALL

Neat, clean, comfortable. Great value for money.

Dear Dana T., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you found your stay neat, clean and comfortable, and enjoyed our great location. It’s also great to know that you found your stay to be excellent value for money. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 5.0/5

Julie H. Couples - Confirmed reviews ALL

The lady at reception was so lovely, I think her name was Prezina? She deserves a pay rise.

Dear Julie H., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed our great location and received exceptional service. It’s especially lovely to hear your kind recognition of Prezina at Reception. We’ll be sure to share your wonderful comments with her—she’ll be very pleased to hear them! We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 5.0/5

Kerensa M. Business - Confirmed reviews ALL

Lovely staff, clean room, breakfast buffet was delicious

Dear Kerensa M., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed our perfect location, friendly staff, and clean room. It’s also great to know that you enjoyed our delicious breakfast buffet. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Robert L Night Manager

Customer review rating 4.0/5

Sharon B. Business - Confirmed reviews ALL

Was perfect location. Very helpful staff. Would be good to have plugs to charge phones near the bed and the fridge wasn't getting very cold.

Dear Sharon B., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable beds and the helpful service provided by our team. We appreciate your comments regarding the lack of charging points near the bed and the refrigerator not cooling sufficiently. Your feedback has been noted and will be shared with the relevant teams for review. We hope to have the pleasure of welcoming you back to ibis Sydney Olympic Park in the future. Kind Regards, Robert L Night Manager

Customer review rating 4.5/5

Sven K. Business - Confirmed reviews ALL

I had a wonderful stay and the staff was very kind. The breakfast buffett was great. Lots of different choices and very fresh.

Dear Sven K., Thank you for sharing your feedback and for your excellent rating. We’re delighted to hear that you had a wonderful stay, found our staff kind, and enjoyed the variety and freshness of our breakfast buffet. However, we sincerely apologise for the issues you experienced with the loud welcome music on the TV and the cleanliness of the sink upon arrival. We understand how concerning and disappointing it would have been to find a red stain that had not been properly cleaned. This is not the standard of cleanliness we aim to provide. We appreciate you bringing these matters to our attention and will share your feedback with the relevant teams for review and improvement. Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Vikki H. Families - Confirmed reviews ALL

During the online check-in, which I started receiving multiple emails for, for days before I arrived, my phone number was wrong and it was very difficult to work out where to update it. I could not do it during the checkin process, but had to go to the app and change it there.

Dear Vikki H., Thank you for sharing your feedback. We’re sorry to hear that the online check-in process was frustrating, particularly due to the incorrect phone number and the difficulty in finding a way to update it. We understand that receiving multiple check-in emails while being unable to easily correct your details would have been inconvenient. We appreciate you bringing this to our attention and will share your feedback with the relevant team to help improve the online check-in experience. Thank you again for your feedback, and we hope to welcome you back again soon. Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

David E. Business - Confirmed reviews ALL

My trip was a one night business stay, a trip I have made a few times previously, and as always a comfortable stay with easy access to my work location.

Dear David E., Thank you for your wonderful feedback and for choosing to stay with us again. We’re delighted to hear that you had another comfortable stay and that our location continues to provide easy access to your workplace at Olympic Park. We truly appreciate your continued support and look forward to welcoming you back on your next business trip. Warm regards, Robert L Night Manager

Customer review rating 5.0/5

Susie C. Families - Confirmed reviews ALL

Clean, well presented, value for money, very pleasant staff

Dear Susie C., Thank you for your wonderful feedback. We are delighted to hear that you found the hotel clean, well presented and good value for money. It is also lovely to know that our team made your stay even more pleasant with their friendly service. We look forward to welcoming you back again soon. Kind regards, Robert L Night Manager

Customer review rating 3.5/5

Jane S. Couples - Confirmed reviews ALL

Friendly staff, good restaurant downstairs, not so good water pressure in the shower. Comfy beds

Dear Jane S., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our convenient location for your concert, friendly staff, restaurant and comfortable beds. We are sorry to hear that the shower water pressure did not meet your expectations. Your feedback is appreciated and will be shared with our team. We hope to welcome you back again soon. Kind regards, Robert L Night Manager

Other web-users rate our hotel

  • 800 reviews 8.9/10 Location
  • 1,122 reviews 5.6/10 Room
  • 950 reviews 8.7/10 Service
  • 9 reviews 5/10 WiFi
  • 479 reviews 5/10 Cleanliness
  • 249 reviews 4.7/10 Value
  • 152 reviews 7.4/10 Breakfast
  • 5 reviews 2/10 Wellness Area

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