Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,184 reviews

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Novotel Sydney Olympic Park - Image 1
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11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

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Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,184 reviews

TripAdvisor Rating  4.0/5  1,546 reviews

Ok Stay, but avoid the car park as $55 per day

TripAdvisor rating 3.0/5

Paul F TripAdvisor review

The hotel is easy to find but the underground parking is a bit confusing and at a completely unjustifiable cost of $55 per day, you expect this in the CBD but not in this sort of location. check in went smoothly and as a platinum member I received an upgrade to a suite which was appreciated, I also received a complimentary cheese plate which unfortunately was left by a window in full sunlight and had melted, not a great sight or smell. There main restaurant is under renovation so you had to go over the road to the Pullman for Breakfast and dinner, while the breakfast was excellent the prices in the restaurant were very high, I ended up have a light snack from the bar menu, the bar staff were great, there is the option of eating in the sports bar below the hotel which does have a reasonable menu and ok pricing

Customer review rating 2.5/5

Ralf G. Business - Confirmed reviews ALL

Was placed in an accessible room despite being a gold Accor member. Room was very tired with damage and musty smell

Dear Ralf, Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologise that your accommodation did not meet expectations, particularly for the condition of the room itself. We recognise and value your Gold ALL Accor membership, and it is disappointing to hear that your experience did not reflect the level of comfort and quality you should expect. Your comments regarding the tired condition of the room, reported damage, and musty smell have been shared with our maintenance and housekeeping teams for immediate review and action. While we’re pleased to hear that our team, arrival process, and Wi-Fi met your expectations, we fully acknowledge that room quality and comfort are fundamental to an enjoyable stay. Thank you again for your honest feedback. We hope to welcome you back for a much improved stay in the future. Kind Regards, Chelsea Bean Assistant Manager

Customer review rating 5.0/5

Kalina H. Couples - Confirmed reviews ALL

From check-in to check-out the process was smooth and all staff were very accommodating

Dear Kalina, Thank you for your wonderful feedback and for awarding us a perfect score following your recent stay. We’re delighted to hear that you enjoyed a very comfortable stay and found the entire experience. It’s especially rewarding to know our team made such a positive impression. We look forward to welcoming you back again soon for another seamless and enjoyable stay. Kind Regards, Chelsea Bean Assistant Manager

Customer review rating 1.0/5

Anthony N. Business - Confirmed reviews ALL

I found two cockroaches in the room, one of them in my bed.

Dear Anthony, Thank you for taking the time to share your feedback. I am extremely sorry to hear about your experience, particularly discovering cockroaches in your room and bed. This is completely unacceptable and not reflective of the standards we expect to uphold. Please accept our sincere apologies for the distress this would have caused. We take cleanliness and hygiene very seriously, and this feedback has been provided to our Housekeeping and Maintenance teams. We would welcome the opportunity to speak with you directly and address this matter properly. Please reach out to us at your convenience. Thank you again for bringing this to our attention. Kind Regards, Chelsea Bean Assistant Manager

Customer review rating 3.5/5

Dana T. Families - Confirmed reviews ALL

The Novotel is perfectly located not far from Olympic Stadium and was a nice time warp back to the 2000 Olympics, including 26 year old security system that provided much humour and antics as security cards failed left right and centre. Otherwise nice room - shame the eateries were not open.

Dear Dana, Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear you enjoyed our convenient location, found the room comfortable, and had such positive interactions with our front desk team, your kind comments will be shared with them. We also appreciate your feedback regarding the key card system and the limited availability of our dining options during your stay. Your comments have been noted and shared with the relevant teams as we continue to review and improve our facilities and services. We hope to have the opportunity to welcome you back again in the future. Kind regards, Chelsea Bean Assistant Manager

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Other web-users rate our hotel

  • 1,031 reviews 8.6/10 Location
  • 1,625 reviews 6.1/10 Room
  • 1,329 reviews 8.4/10 Service
  • 16 reviews 4.2/10 WiFi
  • 749 reviews 5.7/10 Comfort
  • 643 reviews 5.2/10 Cleanliness
  • 404 reviews 4.6/10 Amenities
  • 339 reviews 3.8/10 Value

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