Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,762 reviews

Best price
guarantee
Novotel Sydney Olympic Park - Image 1
Novotel Sydney Olympic Park - Image 2
Novotel Sydney Olympic Park - Image 3
Novotel Sydney Olympic Park - Image 4
11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,762 reviews

Customer review rating 4.5/5

Matthew I. Business - Confirmed reviews ALL

Always nice to be welcomed back, and the upgrade was greatly appreciated.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Olympic Park. We're delighted to hear you felt welcomed back and appreciated your room upgrade. It's wonderful to know you had another enjoyable stay with us. Thank you also for bringing the room wear and leaking shower hose to our attention. We apologise for the inconvenience, and your feedback has been shared with our maintenance team. We appreciate your continued support and look forward to welcoming you back again soon. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 2.0/5

Renee H. Couples - Confirmed reviews ALL

The clock on the wrong time, the telephone in the room didn’t work and although it was tried to be fixed it wasn’t. Coffee at the cafe was horrible and had to be remade. The first night they offered to park our car for us which was amazing but the 2nd night they told us you don’t even do that.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. I am sorry to hear that several aspects of your experience did not meet expectations, including the in-room clock, phone functionality, and your experience with coffee service in our restaurant. Please accept my apologies for the inconvenience caused, and for any frustration this created during your stay. I am also sorry for the confusion regarding car parking. To clarify, valet parking is not an offering at the hotel and the assistance provided on your first night was extended as a courtesy on that occasion. I regret that this was not clearly communicated, and for any disappointment or misunderstanding this caused upon your return. Your comments regarding team service are also noted and will be followed up to ensure we improve consistency and guest communication moving forward. We appreciate your feedback as it helps us identify where we can do better, and we hope to have the opportunity to restore your confidence in a future stay. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 3.5/5

Todd D. Business - Confirmed reviews ALL

Upgraded to a suite = good. 45 mins to wait for room service and forgot to bring full order = bad Woken up at 2am by false alarm = bad

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. I am pleased to hear you appreciated the complimentary upgrade to a suite and found your room and overall cleanliness to be in line with expectations. However, I am very sorry for the service shortfalls you experienced with room service, particularly the delay and missing item from your order. This is not the standard we aim to deliver, and your feedback has been shared with the relevant team for immediate review and improvement. I am also sincerely sorry for the disruption caused by the fire alarm during the night. We understand how unsettling this would have been, and we regret the impact this had on your stay. We appreciate your comments as they help us improve both our service delivery and guest experience. We hope to have the opportunity to welcome you back for a smoother stay in the future. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 3.5/5

Allison B. Business - Confirmed reviews ALL

The staff in the kitchen bar and brewery were not up to the Novotel standard. When ordering food the male employee was not aware of sauce options for a particular item in the menu and didn’t offer them until I asked him after I paid. No offer of cutlery or advising me that there was cutlery on the tables.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. I am sorry to hear that your experience in the Brewery did not meet the standard expected, particularly regarding product knowledge, communication around menu options, and the availability of cutlery. Please accept my apologies for any frustration this caused, and your comments will be shared with the team for further improvement. I am also sorry to hear of the maintenance and housekeeping concerns you experienced in your room, including the condition of the curtains and carpet. This will be followed up with our housekeeping and maintenance teams for review and corrective action. Your feedback regarding our sustainability offerings has also been noted and shared with the relevant team for consideration. We appreciate you bringing these matters to our attention, as it helps us improve our service and facilities. We hope to have the opportunity to provide you with a more seamless experience in the future. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 4.0/5

Con C. Business - Confirmed reviews ALL

the hotel is very nice, very comfortable however prior to arriving there was, what I believe, a very unnecessary check-in process, then contact via email, whatsapp, and SMS - felt very overdone but I could look passed that the drop-off box for keys indicated (unless I mis-read it) that I could drop off the keys and n invoice would be sent to me... it's been two days and I still don't have an invoice Please send me an invoice

Other web-users rate our hotel

  • 1,132 reviews 8.7/10 Location
  • 1,761 reviews 6.3/10 Room
  • 1,489 reviews 8.5/10 Service
  • 15 reviews 5.1/10 WiFi
  • 702 reviews 5.3/10 Cleanliness
  • 413 reviews 4.4/10 Amenities
  • 354 reviews 4/10 Value
  • 317 reviews 7.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney Olympic Park Hotels