Novotel Sydney Olympic Park

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Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.1/5 174 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • Laundry service and valet parking available

Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

Telephone +61 2 8762 1111

Fax +61 2 8762 1263

Contact email

  • N W From Strathfield Station:  403 Homebush Bay

  • North East from Lidcombe Station:  401 Olympic Park

  • By plane

    SYD KINGSFORD SMITH At 21km / 13.05 miles

  • By boat

    SYDNEY OLYMPIC PARK WHARF FERRY At 1km / 0.62 miles

  • By train

    OLYMPIC PARK RAILWAY STATION At 0.2km / 0.13 miles

  • By train

    PARRAMATTA RAILWAY STATION At 6km / 3.75 miles

  • By train

    SYDNEY OLYMPIC PARK TRAIN At 0.1km / 0.06 miles

GPS:-33.848556, 151.067505

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Perfect for business or leisure travel, Novotel Sydney Olympic Park offers a range of accommodation, including Superior, Terrace and Executive Spa Suite options. Guests searching for hotels in Sydney Olympic Park can enjoy a variety of in-room facilities, such as cable and WIFI Internet access, a TV with cable channels, and 24 hour room service. Each room is tastefully appointed, featuring contemporary décor, a modern ensuite and a large work desk. Many rooms feature striking parkland or city views.

Our guest reviews

Our guest reviews for
Novotel Sydney Olympic Park

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  174 reviews

TripAdvisor Rating  4.0/5  1,510 reviews

Certificate of excellence 2022

Very average service

Customer review rating 1.5/5

Jarrod G. Couples - Confirmed reviews ALL

Extremely long wait to check in with only 2 people on the desk . Air con didn’t work and after we drove 6 hours home got a phone call saying we have to come back straight away because or stay vouchers were not processed even tho they were redeemed on the service nsw app and if we do not come back we have to pay the balance even tho already paid on credit card

Hi Jarrod, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be happy to find out more about poor customer service that was provided during your stay and discuss it further, if you could kindly send me a more of a detailed feedback to h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Tatiana Assistant Front Office Manager

Great Location

Customer review rating 3.0/5

Brent Couples - Confirmed reviews ALL

Great location, clean, good service but the room we had was terribly noisy

We’ll located but a little pricey

Customer review rating 3.0/5

Vera H. Families - Confirmed reviews ALL

We’ll located, great lobby, We’ll located, great lobby bar and restaurant. Female toilets in the lobby smelt really bad. I was a little underwhelmed over all for the price. We paid 500 for a 1 bedroom suite with views and had to pay an extra 40 for parking. I felt like the room was smaller then the pictures advertised online. The bed was comfortable and I did love the big spa bath which is big enough to fit 2 adults.

Hi Vera, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry to hear that our room prices did not meet your expectations; please allow me to express my sincerest apologies. Please, be kindly informed that at Novotel our price directly fluctuates depending on the occupancy, since you booked during busy time that was the factor affecting the price. I am happy to negotiate a more flexible rate for your next stay or offer more inclusive package to make it value for money. Warm regards, Tatiana Assistant Front Office Manager

it was ok

Customer review rating 3.0/5

Neville S. Couples - Confirmed reviews ALL

it was ok for us but the room was little dirty found a tampon in our room so wasnt really happy but as i am a member i like to come back i home it can be better.

Hi Neville, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am terribly sorry to hear about experience, this is way below our standards, I have escalated it to our Housekeeping Manager. I have also shared your feedback with the rest of the team to ensure it won't happen in the future. I am happy to look after all your future reservation contact me directly on h2732-dm3@accor will you have any questions or requests and I will do my best to accommodate them. We appreciate you brining it to our attention, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Tatiana Assistant Front Office Manager

cleaning less than desirable

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I have stayed multiple times at this location, but am not sure if I will stay again. From the stains on the front door of the room to the filthy fingerprints/marks on the curtains to the big dirty toenail clipping on the bathroom floor it is obvious cleaning is not being done to the required standard. As there wer dirty marks on the lightswitch inside the door, I ran a disinfectant wipe over it as well as the desk, only to have the result show a lot of grime on the wipe.

Hi Kristine, Thank you so much for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding room cleanliness and overall condition is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our Housekeeping Manager and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 04… if you wish to discuss this matter in further details. Warm regards, Tatiana Assistant Front Office Manager

Customer review rating 1.5/5

Sonja H. Business - Confirmed reviews ALL

The motel was overpriced for the quality of room. The rooms were dated and not clean. I

Dear Sonja, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to our Housekeeping Manager and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Tatiana Assistant Front Office Manager

Felt like the Ibis, tiny room

Customer review rating 3.5/5

Natalie Couples - Confirmed reviews ALL

I got up through the night to use the bathroom abs walked straight into the one glass shower door, bad design and dangerous. I ended up with a black eye.

Hi Natalie, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that the room did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear that you have experienced multiple issues during the stay, please rest ensured that I am happy to look after your future stays and will provide you with the largest room available. Please. don't hesitate to contact me directly if you would like to discuss it further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Tatiana Tatarina Assistant Front Office Manager Novotel Sydney Olympic Park Ibis Sydney Olympic Park T. +6… M. +6… Olympic Boulevard, Sydney Olympic Park NSW 2127 all.accor.com

Great Location, Comfortable Bed

Customer review rating 4.0/5

Elise Couples - Confirmed reviews ALL

Had a lovely stay. Was disappointed that you no longer get a complimentary a bottle of water & have to use the vanity in the bathroom to get a drink to take medication. I get the lack of mini bar these days but im not loving that i have to get water from the same tap i use to wash my hand after using the toilet Devastated that bar staff refused to make a cocktail @ 9.45pm on a friday night. Husband lost his phone in the lounge area of bar. We called reception 20 mins later after realising they took my number & said they would check but an hour later no call back. We rushed through our 8pm Dinner reservation. All in all we had a lovely weekend, we dont get out often so was a little disappointed with basics that were unsble to be delivered

Hi Elise, We very much appreciate your lovely comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure for us to hear that you have enjoyed your stay. I am sorry to hear that basic amenities weren't supply during the stay, please rest assured we still provide our guests with everything required for a comfortable stay including complimentary water, room amenities and doing our best to make sure you have the best experience. I am happy to ensure your future stay will be pleasant and smooth, please don't hesitate to contact me directly and I will happily accommodate all the requests and preferences. Warm regards, Tatiana Assistant Front Office Manager

Customer review rating 3.5/5

Adam Business - Confirmed reviews ALL

Stay was fine except that on 4 occasions across 3 days I asked reception for a bowl and spoon and nothing which was very frustrating for such a small request

Hi Adam, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. I am sorry to hear that you have experience multiple issues with your requests during the stay, I am going to investigate it address it with our Front Office Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please, don't hesitate to reach out to me for any requests and preferences with your future bookings. Warm regards, Tatiana Tatarina Assistant Front Office Manager Novotel Sydney Olympic Park T. +6… M. +6… Olympic Boulevard, Sydney Olympic Park NSW 2127 all.accor.com

Amazing view

Customer review rating 5.0/5

Alison D. Families - Confirmed reviews ALL

We were attending the basketball at Quodos Bank Area it was so handy

Hi Alison, Thank you so much for leaving such a lovely feedback regarding your stay at the Novotel Sydney Olympic Park. It is always an absolute pleasure for me and the rest of our team pleasure to know that you had an enjoyable stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. For future requests and queries, please D.'t hesitate to contact me directly. Warm regards, Tatiana Assistant Front Office Manager

Smelly

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

This hotel stay was quite disappointing and I struggle to see how Novatel is rated 4 star. The halls smelled bad (like old water damage), at least on the 3rd, 7th, and 11th floors. The towels smelled bad and some had stains. The curtains in my room had stains. And a colleague had blood stains on his bed sheets. Completely unacceptable at any level hotel, but unheard of for a 4 star. Additionally, the bathroom was the most dimly lit of any hotel I've ever stayed at. It was hard to see in the shower with the curtain closed. The water from the shower spread over the whole bathroom, requiring me to mop up the floor with towels so as to not stand in water at the sink and toilet. There was quite a bit of hair on the floor in the bathroom also... The dining experience was at least pleasant. No issues there for dinner or breakfast.

Hi Morgan, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please, rest assured that your feedback will be passed on to our Housekeeping Manager to prevent it reoccurrence in the future. Would you like to discuss your stay in details, please do not hesitate to reach out t me directly on h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Tatiana Tatarina Assistant Front Office Manager

Great location, comfortable room

Customer review rating 4.0/5

Jw Business - Confirmed reviews ALL

Comfortable stay, perfect location for our needs. Very friendly staff. Bed a bit soft, but otherwise very nice room with balcony upgrade which was appreciated and enjoyed.

Hi Jess, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. I am happy that you find the location convenient and enjoyed the room upgrade. Thank you again for sharing your experience, and we look forward to welcoming you back. Please, don't hesitate to contact us to ensure the best experience for you future stay. Warm regards, Tatiana Assistant Front Office Manager

Well located,

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

When we arrived to find there was dirty sheets still on the bed i wasn’t very impressed.

Dear Richelle, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do agree that cleanliness is the most important part of the hotel. I will pass your feedback to our Housekeeping Manager, please don't hesitate to contact me directly to discuss the issue. Warm regards, Tatiana Assistant Front Office Manager

Seems like my second home

Customer review rating 4.0/5

Mr G. J. Couples - Confirmed reviews ALL

We had the pleasure of staying at the Novotel Sydney Olympic Park on numerous occasions over the first 5 months of the year and thoroughly enjoyed the experience every time. It's starting to feel like our second home.

Dear Graeme, What a lovely feedback, thank you! It is always a great pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back, please don't hesitate to contact me directly will you have any questions or requests for your future stay. Warm regards, Tatiana Tatarina Assistant Front Office Manager Novotel Sydney Olympic Park Ibis Sydney Olympic Park T. +6… M. +6… Olympic Boulevard, Sydney Olympic Park NSW 2127 all.accor.com

Thank you

Customer review rating 5.0/5

Cooper Business - Confirmed reviews ALL

Always a lovely stay at Novotel Olympic Park

Dear Cooper, Thank you so much for the feedback, we are excited to hear that you enjoy every stay at our hotel. We look forward to welcoming you back. For any future stays, don't hesitate to reach out to our friendly team to ensure the best experience! Warm regards, Tatiana Assistant Front Office Manager

Well located

Customer review rating 2.5/5

Mariki Business - Confirmed reviews ALL

Novotel Sydney Olympic was not really an exceptional experience. No wifi, no Netflix, nothing special for the price. I will go to a cheaper place next time and most probably have a better experience. The breakfast was very good thoug.

Hi Mariki, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. Please, be informed that our price fluctuates depends on the occupancy, package and number of people staying. During busy periods and events our prices are usually higher. We are happy to negotiate a better price for your next stay will we have availability, please don't hesitate to contact me directly on h2… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Tatiana Assistant Front Office Manager

Customer review rating 0.5/5

Fabricio N. Families - Confirmed reviews ALL

Amenities were dirty the bed with lumpy the mattress old the room was dirty very dusty not to mention someone use the toilet and didn't flush.

Hi Fabricio, Thank you for taking the time to tell us about your experience at the Novotel Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to hear that your room conditions were absolutely unsatisfactory, it's way below our standards and let me ensure you this feedback are going to be passed on to our Housekeeping department Manager. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of $293 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please, don't hesitate to email directly will you plan to stay with us in the future and I will personally ensure that your room and the entire experience is immaculate. Warm regards, Tatiana Front Office Assistant Manager

Amazing staff

TripAdvisor rating 5.0/5

isabellamosca23 TripAdvisor review

The staff were very helpful and they were approachable. Ready to help. The lady in charge of breakfast made the best coffee’s and couldn’t do enough for us. It made our stay comfortable and enjoyable.

Great location with excellent service

TripAdvisor rating 5.0/5

708graemef TripAdvisor review

It goes without saying that the Pullman at Olympic park is the ideal location to stay for any visit to Olympic Park. Its central to most venues, the staff are great and rooms are as expected at a high level

A great hotel

TripAdvisor rating 5.0/5

elizabeth m TripAdvisor review

We stayed at the Novotel Olympic park for 3 nights and were impressed with the staff, the accommodation and the dining experiences. We like the area as it’s not too far from the CBD but is relatively quiet and it’s usually easy to get short term free parking. We will definitely be back.

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