Novotel Sydney Olympic Park

No TV remote then no answer from reception. There was also no bathroom consumables. Considering the price of the room you would expect these small things to be taken care of. Was sent a survey and an option for direct contact to address the issues and never received a reply. Poor customer service.

Being here for 12 nights, the management has upgraded my room. Thank you very much. I like the rooms on the higher floors as they have better view but the two lift are insufficient to cope when hotel is busy.

Stayed one night for a corporate event. I had high expectations about the accommodation since Novotel is a brand. I stayed at level seven. The staff were very good and welcoming so the reception and foyer look great. But the room and other amenities did not meet any expectations. Firstly the room didn't have a drinking water bottle which is common even though any regional motel in NSW provides a couple of bottles. The aircon was poor, the controller was fixed to the wall so at night if you want to change the temperature you have to get away from the bed. The controller switch was not functioning properly, it worked only to off or on or to up or down the temperature. Even at 19 degrees, the room was not cooling enough. The shower area did not have any glass or floor cover so each time after the shower the whole floor got wet. No microwave, no plates or bowls, spoons etc. There was no main room light switch next to bed, however, there were bedside lamps. Room acoustics was not great as all night I could hear the type of sounds and public noises from the street. The interior of the room was not great. The colors on the curtains and the painting seem blood marks all over. The lobby in from of the lift and common area carpets on level 7 looked very dirty, old, and had poor air circulation. Finally, the bed was too soft however it is a personal choice. I found it uncomfortable to get up from bed in the morning. If I compare it to any regional motel in New South Wales, I think Novotel couldn't give me even half of the comfort during my stay. Most importantly, during check-in, I was not informed that the breakfast was included and complementary so I just checked out without availing that. I would not stay here again.

Very welcome

Sales Conference - the Venue was a great