Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,049 reviews

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Novotel Sydney Olympic Park - Image 1
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11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

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Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,049 reviews

TripAdvisor Rating  4.0/5  1,544 reviews

Customer review rating 2.5/5

Beau R. Couples - Confirmed reviews ALL

Dinning room very crowded and tables too close together during breakfast made walking through with plates almost impossible. Getting into the shower was difficult due to the large step up over the bath and the floor under the bath had hollow spots that made getting into the bath unstable and feel unsafe

Dear Beau, Thank you for taking the time to share your feedback with us. While we’re pleased to hear that you found our location convenient, I am truly sorry to learn that other aspects of your stay impacted your comfort and sense of safety. Please accept my sincere apologies for the crowded breakfast dining experience. I understand how frustrating and uncomfortable it would have been to navigate the space with plates, and your comments have been shared with our Food & Beverage team so we can review seating layout and guest flow during busy periods. I am especially concerned to hear about the difficulty and instability you experienced when accessing the shower. Your safety is extremely important to us, and the issues you described with the large step and hollow flooring are not acceptable. This has been escalated to our maintenance team for urgent inspection and corrective action. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back for a safer and more comfortable stay in the future. Warm regards, Grace I Assistant Night Manager

Customer review rating 4.5/5

Christine M. Families - Confirmed reviews ALL

Very appreciative to Aidan of being able to book interconnecting rooms with family but just slip up at checkin when rooms were allocated on seperate floors - was easily resolved. Special mention to the guy from housekeeping that did our rooms 1240 and 1242 - they were fully re stocked and immaculate after his work - well done!!

Dear Christine, Thank you very much for taking the time to share your detailed feedback and excellent rating. We are delighted to hear that Aidan was able to assist you with booking interconnecting rooms for your family, and we truly appreciate your understanding regarding the brief mix-up at check-in. I’m pleased to know this was resolved promptly and smoothly. Your special mention of our housekeeping team member is especially appreciated. It’s wonderful to hear that rooms were immaculately presented and fully restocked. I will be sure to pass on your kind words to both Aidan and the housekeeping team member you referred to—they will be delighted to receive your recognition. Thank you again for your thoughtful feedback. We truly value your support and look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Grace I Assistant Night Manager

Customer review rating 0.5/5

Abbas F. Business - Confirmed reviews ALL

It was extremely hot during my stay, and the air conditioning was not cooling at all. Even overnight, the room temperature did not improve, making it very uncomfortable. I also requested a bottle opener, which required four separate phone calls and a wait of nearly four hours. It was only delivered after I expressed my frustration on the call, which was disappointing. Additionally, the toilet had an issue where the water kept running continuously. Overall, there was nothing positive I can say about my stay, and the experience fell well below expectations.

Dear Beau, Thank you for taking the time to share your feedback with us. While we’re pleased to hear that you found our location convenient, I am truly sorry to learn that other aspects of your stay impacted your comfort and sense of safety. Please accept my sincere apologies for the crowded breakfast dining experience. I understand how frustrating and uncomfortable it would have been to navigate the space with plates, and your comments have been shared with our Food & Beverage team so we can review seating layout and guest flow during busy periods. I am especially concerned to hear about the difficulty and instability you experienced when accessing the shower. Your safety is extremely important to us, and the issues you described with the large step and hollow flooring are not acceptable. This has been escalated to our maintenance team for urgent inspection and corrective action. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to welcome you back for a safer and more comfortable stay in the future. Warm regards, Grace I Assistant Night Manager

Customer review rating 3.5/5

Catherine M. T. Solo - Confirmed reviews ALL

Check-in was good, room was spacious and comfortable but shabby.

Dear Catherine, Thank you for taking the time to share your feedback with us. We are glad to hear that your check-in went smoothly and that you found your room spacious and comfortable. However, I sincerely apologise that the room’s condition did not meet your expectations. We understand how important it is for our guests to enjoy both comfort and a well-maintained environment. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more polished and enjoyable stay in the future. Warm regards, Grace I Assistant Night Manager

Customer review rating 4.0/5

Camille M. Families - Confirmed reviews ALL

we came to spend the night after the lady gaga concert

Dear Camille, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay following the Lady Gaga concert. A special thank you for highlighting Amir Ayoub—he will be thrilled to hear your kind words. It’s wonderful to know that his politeness, helpfulness, and friendly service made a positive impression during your stay. Our team always strives to provide memorable and welcoming experiences, and your feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Grace I Assistant Night Manager

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Other web-users rate our hotel

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  • 322 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.