Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,985 reviews

Best price
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Novotel Sydney Olympic Park - Image 1
Novotel Sydney Olympic Park - Image 2
Novotel Sydney Olympic Park - Image 3
Novotel Sydney Olympic Park - Image 4
11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

See availabilities

Room

Superior Room 2 Double Beds

Photo 1 out of 2 - Superior Room 2 Double Beds

Our Superior Room offers spacious, family-friendly accommodation with two double beds, ideal for families or groups. Featuring Novotel's signature plush duvets, a flat-screen TV and a modern ensuite bathroom. Up to 2 adults and 2 children. No rollaway.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Our superior room feature a king-size bed, chaise lounge, and private balcony overlooking Sydney Olympic Park or nearby parklands. The perfect space for enjoying fresh air and natural light during your stay. Up to 2 adults, no rollaway.

  • Views:

    Park view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

These wheelchair-accessible rooms feature internet access, a flat-screen TV, work desk, minibar and modern ensuite bathroom. Available with a king bed only.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Spa Suite features large windows and a private terrace balcony overlooking Sydney Olympic Park. Each suite includes a king-size bed, separate lounge with sofa and kitchenette, plus a modern ensuite with a spa bath. 2 adults and 2 children.

  • Views:

    Park view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 177 rooms
  • 10 rooms for people with reduced mobility
  • 177 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

15 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 32.00 € 52 AUD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Bar Type
BAR
Capacity
100
Telephone +61 2 8762 1111

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Featuring extensive event space and an enviable Sydney location, Novotel Sydney Olympic Park is the ideal setting for any Sydney event. The hotel features superb accommodation and leisure facilities, city access and beautiful surrounding parklands.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,985 reviews

Customer review rating 5.0/5

Ian H. Solo - Confirmed reviews ALL

Dear Ian H., Thank you for your wonderful 100% rating and for your kind feedback. We’re delighted to hear that you were very happy with everything during your stay at Novotel Sydney Olympic Park. It’s fantastic to know you had such a positive experience, and we truly appreciate your support. We look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Alex M. Business - Confirmed reviews ALL

Dear Alex M., Thank you for your wonderful feedback and 8/10 rating. We’re delighted to hear that you enjoyed your stay and were very happy with our team. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Sydney Olympic Park in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.0/5

Danielle T. Business - Confirmed reviews ALL

Dear Danielle T., Thank you for taking the time to share such detailed feedback following your stay during the business summit. We sincerely apologise that several aspects of your experience did not meet expectations, particularly during such a busy period. We understand how frustrating the extended waits caused by the lift being out of service would have been, especially when attending an early-start summit. We also sincerely apologise for the significant delays with both your room service dinner and breakfast. Waiting over 90 minutes for dinner and having your pre-requested 6:00am breakfast arrive at 6:45am, despite several follow-up calls, would understandably have caused considerable inconvenience. We also appreciate your comments regarding the ageing décor and curtains. Your feedback regarding the room condition, lift availability and Food & Beverage service has been shared with the relevant teams for review and follow-up. On a positive note, we’re very pleased to hear that every staff member you interacted with remained friendly, courteous, apologetic and helpful despite the challenges. We will certainly share your kind recognition with our team. Thank you again for your honest feedback. We’re sorry that we did not provide the smooth and comfortable experience you expected, and we hope to have the opportunity to improve your impression of us on a future stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Tracy J. Families - Confirmed reviews ALL

Dear Tracy J., Thank you for taking the time to share your detailed feedback. We sincerely apologise that your stay did not meet expectations, particularly due to the lift situation and breakfast experience. We understand how frustrating it must have been to wait around 40 minutes to travel from level 10 to the ground floor for check-out, with both the passenger and service lifts experiencing significant demand. We appreciate that this would have had a major impact on your departure and overall experience. We’re also sorry to hear that the scrambled eggs did not meet your expectations and that the pancake machine was not replenished promptly after you raised it with the team. Your feedback regarding the breakfast offering and service has been shared with our Food & Beverage team for review and follow-up. We also understand your concerns regarding the value of your stay given the disruption caused by the lift availability. Your comments have been shared with our relevant operational and engineering teams for review. Thank you again for your honest feedback. We sincerely regret the inconvenience caused and hope to have the opportunity to provide you with a much smoother experience in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Sheryl D. Families - Confirmed reviews ALL

Dear Sheryl D., Thank you for taking the time to share your feedback. We sincerely apologise for the long wait you experienced for room service, especially while travelling with tired children. We understand how frustrating and disappointing this would have been after a busy day. We are sorry that the level of service during the busy weekend did not meet your expectations. Your feedback regarding the room service delay and staffing levels has been shared with our Food & Beverage and operational teams for review and follow-up. We appreciate you bringing this to our attention and hope to have the opportunity to provide you and your family with a much smoother experience in the future

Dear Ian H., Thank you for your wonderful 100% rating and for your kind feedback. We’re delighted to hear that you were very happy with everything during your stay at Novotel Sydney Olympic Park. It’s fantastic to know you had such a positive experience, and we truly appreciate your support. We look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Alex M. Business - Confirmed reviews ALL

Very nice hotel very happy with the sta

Dear Alex M., Thank you for your wonderful feedback and 8/10 rating. We’re delighted to hear that you enjoyed your stay and were very happy with our team. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Sydney Olympic Park in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.0/5

Danielle T. Business - Confirmed reviews ALL

My husband and I stayed while attending a recent business summit which held approximately 14,000 attendees. The hotel was understandably booked out, and we would've expected a hotel located at Sydney Olympic Park to be equipped to handle the large influx of guests. Unfortunately, this was not the case. Firstly, only one elevator was working, creating very long waits to get to and from the rooms, or having to use the service lift. Like many others, we opted to order room service for dinner on our first night and waited over 90 minutes for our order to arrive, being informed that room service was taking up to 2 hours. The same occurred the next morning when we used the door tag breakfast ordering system and noted the time we expected breakfast to be delivered - 6am so we could meet our early start at the summit. Sadly, breakfast didn't arrive until 6:45am after several calls to follow up our food delivery. On a positive note, every one of the staff members we interacted with were friendly, courteous, apologetic and helpful, so thanks to them for that.

Dear Danielle T., Thank you for taking the time to share such detailed feedback following your stay during the business summit. We sincerely apologise that several aspects of your experience did not meet expectations, particularly during such a busy period. We understand how frustrating the extended waits caused by the lift being out of service would have been, especially when attending an early-start summit. We also sincerely apologise for the significant delays with both your room service dinner and breakfast. Waiting over 90 minutes for dinner and having your pre-requested 6:00am breakfast arrive at 6:45am, despite several follow-up calls, would understandably have caused considerable inconvenience. We also appreciate your comments regarding the ageing décor and curtains. Your feedback regarding the room condition, lift availability and Food & Beverage service has been shared with the relevant teams for review and follow-up. On a positive note, we’re very pleased to hear that every staff member you interacted with remained friendly, courteous, apologetic and helpful despite the challenges. We will certainly share your kind recognition with our team. Thank you again for your honest feedback. We’re sorry that we did not provide the smooth and comfortable experience you expected, and we hope to have the opportunity to improve your impression of us on a future stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Tracy J. Families - Confirmed reviews ALL

The lift being out of order was an absolute nightmare I waited 40 minutes to get down from level 10 to ground floor to check out because ever lift coming down was full and couldn't take anymore people. This was both the service lift and normal lift. I understand that there needs to be maintenance but was terrible to pay the amount of money for the room that I did to not have the quality experience we assumed we would have

Dear Tracy J., Thank you for taking the time to share your detailed feedback. We sincerely apologise that your stay did not meet expectations, particularly due to the lift situation and breakfast experience. We understand how frustrating it must have been to wait around 40 minutes to travel from level 10 to the ground floor for check-out, with both the passenger and service lifts experiencing significant demand. We appreciate that this would have had a major impact on your departure and overall experience. We’re also sorry to hear that the scrambled eggs did not meet your expectations and that the pancake machine was not replenished promptly after you raised it with the team. Your feedback regarding the breakfast offering and service has been shared with our Food & Beverage team for review and follow-up. We also understand your concerns regarding the value of your stay given the disruption caused by the lift availability. Your comments have been shared with our relevant operational and engineering teams for review. Thank you again for your honest feedback. We sincerely regret the inconvenience caused and hope to have the opportunity to provide you with a much smoother experience in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Sheryl D. Families - Confirmed reviews ALL

Understaffed for the busy weekend. Waited 2 hours for room service with very tired kids

Dear Sheryl D., Thank you for taking the time to share your feedback. We sincerely apologise for the long wait you experienced for room service, especially while travelling with tired children. We understand how frustrating and disappointing this would have been after a busy day. We are sorry that the level of service during the busy weekend did not meet your expectations. Your feedback regarding the room service delay and staffing levels has been shared with our Food & Beverage and operational teams for review and follow-up. We appreciate you bringing this to our attention and hope to have the opportunity to provide you and your family with a much smoother experience in the future

Customer review rating 3.5/5

Rachel S. Business - Confirmed reviews ALL

The room was comfortable and spacious however the cleanliness could be improved. There were left over stains on the study table (possibly boogers) and the seat by the door way (possibly toothpaste) and even after each day's daily clean, there would still be dust, dirt and hair on the toilet floor.

Dear Rachel S., Thank you for taking the time to share your detailed feedback and for your 7/10 rating. We’re pleased to hear that you found your room comfortable and spacious. However, we sincerely apologise for the cleanliness issues you experienced. Finding stains on the study table and seating area, as well as dust, dirt and hair remaining on the bathroom floor after daily servicing, is certainly not the standard of cleanliness we aim to provide. We understand how disappointing it would be to encounter these issues repeatedly throughout your stay. Your feedback has been shared with our Housekeeping team for review and follow-up to help ensure our cleaning standards are consistently maintained. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a much cleaner experience on a future stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Sophia H. Couples - Confirmed reviews ALL

We had a wonderful and comfortable stay. The room was clean, relaxing and had everything we needed. Overall, we had a really enjoyable experience.

Dear Sophia H., Thank you for your wonderful 10/10 rating and for sharing such lovely feedback. We’re delighted to hear that you had a comfortable, clean, and relaxing stay and that your room had everything you needed for an enjoyable experience. It’s fantastic to know that you would happily stay with us again. We truly appreciate your kind words and look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Slade S. Families - Confirmed reviews ALL

Kind staff, very giving and caring food great very happy

Dear Slade S., Thank you for your wonderful 10/10 rating and for sharing such lovely feedback. We’re delighted to hear that you had a great experience and found our team kind, caring, and generous throughout your stay. It’s also fantastic to know that you enjoyed the food and were very happy with your overall experience. Your kind words mean a great deal to our team. We look forward to welcoming you back to Novotel Sydney Olympic Park in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Tarun V. Families - Confirmed reviews ALL

I’m not happy with this stay. Curtains and carpets need to be cleaned. Room wasn’t freshened up While we are away, reception said you should have to hang the Clean up sign.. Ok. Then we asked to clean up and they did it in kind of a rush, bed sheet wasn’t changed and not properly tucked in, wet towel was still there behind door. Phone wasn’t working, so we had to go to reception from the 6th floor. Overall room needs a good cleaning.

Dear Tarun V., Thank you for taking the time to share your detailed feedback. We sincerely apologise that your stay did not meet expectations and that the condition and servicing of your room fell short of the standard we aim to provide. We’re sorry to hear about the condition of the curtains and carpets, as well as the issues with your room servicing. The uncollected wet towel, bed linen not being properly refreshed and the overall rushed service are certainly disappointing. We also apologise for the inconvenience caused by the room telephone not working, particularly as this meant you had to come down from the 6th floor to reception for assistance. Your feedback has been shared with our Housekeeping, Maintenance and Front Office teams for review and follow-up. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a much cleaner and more comfortable experience in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Brendon P. Couples - Confirmed reviews ALL

My complete honest opinion our stay was absolutely lovely had a really good visit there for comic con and honestly was very smooth had no judgement from staff or other guests when we came down to the lobby in our costumes the restaurant experience was absolutely wonderful when we came there on our last night food was well done did exceed our expectations this was our first ever hotel we got together and we both can gladly say we would 100% come again. Do hope the staff enjoyed our gifts of the chocolates guys definitely deserved it ❤️

Dear Brendon P., Thank you for your wonderful 10/10 rating and for sharing such a heartfelt review. We’re absolutely delighted to hear that you and your partner had such a lovely stay with us while attending Comic Con. It’s fantastic to know that you found our team friendly, caring, and welcoming, and that you felt comfortable being yourselves in the hotel. We’re especially pleased that you enjoyed your final-night dining experience and that the food exceeded your expectations. Thank you as well for the chocolates and your thoughtful gesture towards our team — it is incredibly kind of you and will certainly be appreciated by everyone. ❤️ We also appreciate your comments regarding the initial access experience. We’re glad that once this was resolved, everything worked smoothly for the remainder of your stay. It means a great deal to hear that this was your first hotel stay together and that you would happily return. We look forward to welcoming you both back to Novotel Sydney Olympic Park in the future! Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Brett D. Couples - Confirmed reviews ALL

Helpful and easy check in. Great restaurant and staff as is the bar. Thankful we were placed on a higher floor as there was a concert on over our stay.

Dear Brett D., Thank you for your wonderful 10/10 rating and for sharing your feedback. We’re delighted to hear that you had a great stay and found our team friendly and helpful, from your smooth check-in through to your experience at the restaurant and bar. We’re also pleased that being accommodated on a higher floor helped make your stay more comfortable during the concert. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Kim C. Business - Confirmed reviews ALL

A lovely welcome and easy check in experience. The only downside was that the sofa bed fold out was extremely uncomfortable but other than that it was an enjoyable stay. Would stay again.

Dear Kim C., Thank you for taking the time to share your feedback. We’re pleased to hear that you received a lovely welcome, enjoyed an easy check-in experience, and appreciated our convenient location. We’re sorry to hear that the sofa bed was extremely uncomfortable. We understand how important a good night’s sleep is, and we appreciate you bringing this to our attention. Your feedback will be shared with our relevant team for review. It’s wonderful to hear that you would stay with us again, and we look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Kathleene D. Business - Confirmed reviews ALL

Very comfy beds, very clean rooms

Dear Kathleene D., Thank you for your wonderful feedback and 9/10 rating. We’re delighted to hear that your stay met your needs while attending your workshop, and that you found the rooms very clean and the beds comfortable. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Sydney Olympic Park in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Rebecca N. Business - Confirmed reviews ALL

I stayed 5 nights for a conference. Staff were great. I was disappointed that the 2nd lift was oit of service during the entire stay. Given the hotel was quite full over these days and I was on the 16th floor, we were advised to use the service lifts. The issue with this however was wet floors outside service lifts on level 1- i fell heavily onto my knees getting out of the service lift due to wet floors, and I'm 35 weeks pregnant. This to say- being able to use service lift is not a sufficient solution to a lift being out of service for that long

Dear Rebecca N., Thank you for taking the time to share your detailed feedback following your five-night conference stay. We’re pleased to hear that our team provided great service throughout your visit. However, we are deeply sorry to hear about the difficulties caused by the second lift being out of service throughout your stay, particularly with you being accommodated on the 16th floor. We are especially concerned to learn that you fell while exiting the service lift due to wet flooring. We sincerely apologise for the distress and inconvenience this caused. We understand that directing guests to the service lifts is not an adequate solution when a passenger lift remains unavailable for an extended period, particularly during a busy conference period. Your feedback regarding both the lift outage and the wet flooring has been shared with our relevant operational and engineering teams for review and follow-up. Thank you again for bringing this to our attention. We appreciate your feedback and sincerely apologise that this impacted your stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Ranidu L. B. Business - Confirmed reviews ALL

room was good, comfortable and clean food options were poor however, was there for a conference for 1 week and the vegetarian items were minimal or none at the start of the week and improved in the last 2 days

Dear Ranidu L. B., Thank you for taking the time to share your detailed feedback and for your 7/10 rating. We’re pleased to hear that you found your room comfortable, clean, and well equipped, and that you appreciated our convenient location. We’re sorry to hear that the vegetarian food options were limited during your conference stay, particularly at the beginning of the week. We understand how important it is to have suitable and varied options available throughout an extended stay. Your feedback regarding the food selection will be shared with our Food & Beverage team for review and consideration. We appreciate your honest feedback and hope to have the opportunity to provide you with an improved dining experience on a future stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 0.5/5

Daniela P. S. Business - Confirmed reviews ALL

As the phone in my room was not working, I went downstairs to have dinner, but was told the restaurant was fully booked. I then asked a staff member where the hotel pub was, and they were unable to assist me. I asked the restaurant manager if he could place a room service order for me, as I could not use the phone. I was told he did not have a room service menu and that I needed to return to my room and use the QR code. This was very inconvenient, as the elevator was taking around 15 minutes to arrive, and I also wanted the charges to be added to my room. After all this frustration, I ended up ordering dinner through Uber Eats. The staff were generally not attentive or helpful throughout this experience. The only exception was Dayana at reception, who provided excellent and friendly service when I checked in.

Dear Daniela P. S., Thank you for taking the time to provide such detailed feedback. We sincerely apologise that your stay did not meet expectations and for the frustration you experienced throughout your visit. We are very sorry for the inconvenience caused by the elevator being out of service and the telephone in your room not working. We understand how difficult this made accessing the restaurant and arranging room service, particularly with the extended elevator wait times. Being directed back to your room to use the QR code after explaining that the telephone was not working understandably added to the frustration. We also apologise that you felt our team was not sufficiently attentive or helpful when you were seeking assistance. Your comments regarding the restaurant, room service, breakfast and overall service experience will be shared with the relevant management teams for review and follow-up. We are, however, pleased to hear that Dayana provided you with excellent and friendly service during check-in. We will certainly ensure her efforts are recognised. We genuinely appreciate your honest feedback and are sorry that we fell short of the level of service and experience you expected from us. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Stan G. Solo - Confirmed reviews ALL

Enjoyed the location but amazingly expensive for even booking a month ahead. The lift being out of order was very annoying.

Dear Stan G., Thank you for taking the time to share your feedback and for your 8/10 rating. We’re pleased to hear that you enjoyed our convenient location within Sydney Olympic Park. We’re sorry to hear that you found the room rate expensive, particularly when booking well in advance. We also apologise for the inconvenience caused by the lift being out of service during your stay. We understand how frustrating this can be, especially when travelling through a busy property. Your feedback regarding pricing and the lift availability has been shared with the relevant teams for review and consideration. We appreciate your honest comments and hope to welcome you back for a more seamless experience in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Rachel B. Business - Confirmed reviews ALL

Initially we were checked into a Superior, accessible room. It smelt damp, wrinkled carpet, mould near bathroom, chipped grout a d old and tired bathroom. After speaking with Bianca, the manager we explained that it did not meet our expectations and was certainly not worth the money we paid. All that said, Bianca managed to shift us to a suitable room and went over and above. I have to say, this is the level of service we love about Novotel and left incredibly satisfied. All of our interactions with staff were great.

Dear Rachel B., Thank you for taking the time to share your detailed feedback and for your 8/10 rating. We’re pleased to hear that you ultimately had a comfortable stay, enjoyed our great location, and found all your interactions with our team positive. We sincerely apologise that your initial room did not meet expectations, particularly the damp smell, carpet condition, mould near the bathroom, chipped grout, and the overall condition of the bathroom. We understand your disappointment, and we appreciate you bringing these concerns to our attention. We’re especially pleased to hear that Bianca was able to assist with moving you to a more suitable room and went above and beyond to help resolve the situation. We’ll be sure to recognise her for the care and service she provided. Thank you again for your kind words about our team. We’re delighted that, despite the initial disappointment, you left feeling satisfied with your stay and that our service reflected the level of hospitality you expect from Novotel. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Meredith H. Business - Confirmed reviews ALL

Room was lovely, great view, nice bathroom, comfy bed. Restaurant was great for breakfast and housekeeping lovely to let us have a late check out.

Dear Meredith H., Thank you for your wonderful 10/10 rating and for sharing such lovely feedback. We’re delighted to hear that you had a relaxing stay and enjoyed your room, beautiful view, bathroom, and comfortable bed. It’s also wonderful to know you enjoyed breakfast at our restaurant and appreciated the flexibility and kindness of our Housekeeping team in arranging a late check-out. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Sydney Olympic Park for another relaxing stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.0/5

Mahony K. Business - Confirmed reviews ALL

Felt like the hotel needs some significant investment in facilities. The lifts were broken, my toilet leaked all day/night long, I had to turn off the fossette tap to stop it, and then turn it back on post flushing. The TV's are always set on a volume of 50 when you walk into the room, the light switches are confusing, there's no USB-C outlet bedside and the TV was problematic switching between channels.

Dear Mahony K., Thank you for taking the time to share such detailed feedback and for your continued loyalty, having stayed with us several times. We sincerely apologise that your recent stay did not meet the standard you have come to expect from us. We understand how frustrating it would have been to experience the lift issues and, in particular, the continuously leaking toilet. Having to manually manage the tap after each flush is certainly not the experience we want for our guests. We also appreciate your comments regarding the TV settings, confusing light switches, bedside charging options, and difficulties navigating the TV channels. These are valuable observations, and we will share them with our relevant operational and maintenance teams for review. Your feedback regarding the check-in process and payment authorisation requirements is also noted. We understand your concerns about the time taken during arrival and appreciate your suggestion regarding corporate bookings. We will share this feedback with our Front Office and management teams for consideration. We are also sorry that our breakfast offering did not provide the value you expected. Your comments regarding the variety, quality, and pricing have been noted and will be shared with our Food & Beverage team. We genuinely appreciate your candid feedback, particularly as a returning guest. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Kind regards, Ankit C Assistant Night Manager

Other web-users rate our hotel

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  • 810 reviews 5.7/10 Comfort
  • 728 reviews 5.5/10 Cleanliness
  • 430 reviews 4.6/10 Amenities
  • 351 reviews 4/10 Value

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