Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.3/5 3,002 reviews

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Novotel Sydney Olympic Park - Image 1
Novotel Sydney Olympic Park - Image 2
Novotel Sydney Olympic Park - Image 3
Novotel Sydney Olympic Park - Image 4
11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 2 Double Beds

Photo out of - Superior Room 2 Double Beds

Our Superior Room offers spacious, family-friendly accommodation with two double beds, ideal for families or groups. Featuring Novotel's signature plush duvets, a flat-screen TV and a modern ensuite bathroom. Up to 2 adults and 2 children. No rollaway.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Our superior room feature a king-size bed, chaise lounge, and private balcony overlooking Sydney Olympic Park or nearby parklands. The perfect space for enjoying fresh air and natural light during your stay. Up to 2 adults, no rollaway.

  • Views:

    Park view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

These wheelchair-accessible rooms feature internet access, a flat-screen TV, work desk, minibar and modern ensuite bathroom. Available with a king bed only.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Spa Suite features large windows and a private terrace balcony overlooking Sydney Olympic Park. Each suite includes a king-size bed, separate lounge with sofa and kitchenette, plus a modern ensuite with a spa bath. 2 adults and 2 children.

  • Views:

    Park view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 177 rooms
  • 10 rooms for people with reduced mobility
  • 177 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

15 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 32.09 € 52 AUD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

THE BREWERY

Photo out of - THE BREWERY

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath Novotel Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

Cooking style
Bistro
Capacity
100
2127 Sydney Olympic Park, Australia
Telephone +61 2 8762 1111
Menu PDF

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Terrace

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath Novotel Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Bar Type
BAR
Capacity
100
Telephone +61 2 8762 1111

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Featuring extensive event space and an enviable Sydney location, Novotel Sydney Olympic Park is the ideal setting for any Sydney event. The hotel features superb accommodation and leisure facilities, city access and beautiful surrounding parklands.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,002 reviews

Customer review rating 4.5/5

Judy C. Families - Confirmed reviews ALL

Dear Judy, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and enjoyed the smooth check-in experience, clean and well-appointed room, and comfortable beds. It’s especially wonderful to know that our team made a positive impression through their friendly and professional service. Your kind words will be shared with the team as encouragement. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you and your family back again. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Koreen M. Families - Confirmed reviews ALL

Dear Koreen M., Thank you for your wonderful feedback and perfect rating. We’re absolutely delighted to hear that you and your daughters had such a fantastic stay at Novotel Sydney Olympic Park. It’s lovely to know that you appreciated the early check-in, welcome gift, children's area and little treats. Creating memorable experiences for families is something we truly value, and your kind words mean a lot to our team. We’re also pleased that our convenient location near the restaurants, train station and Quaycentre made your visit even more enjoyable. We look forward to welcoming you and your family back again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Rod P. Business - Confirmed reviews ALL

Dear Rod, Thank you for sharing your feedback. We’re pleased to hear that most aspects of your stay were enjoyable. However, I’m sorry that the condition of the mattress affected your overall comfort. A comfortable night's sleep is an important part of the guest experience, and we regret that we fell short on this occasion. Your feedback has been shared with our Housekeeping and management teams for review and follow-up. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Alix S. Families - Confirmed reviews ALL

Dear Alix S., Thank you for sharing your detailed feedback. We’re pleased to hear that you and your family enjoyed a clean and comfortable stay, appreciated our convenient location, and made use of the kids' zone. However, we sincerely apologise for the delays and inconvenience surrounding your husband's check-in and the late delivery of the travel cot. We understand how frustrating this would have been, particularly when travelling with a young child and trying to settle them at bedtime. We regret that the arrangements confirmed prior to your arrival were not handled as smoothly as expected. Your feedback has been shared with our Front Office and Housekeeping teams for review to improve communication and coordination. We appreciate your understanding and hope to welcome you and your family back for a much smoother experience. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Erica L. Business - Confirmed reviews ALL

Dear Erica, Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that our convenient location made your visit to Olympic Park easy and that you enjoyed the nearby dining options and blackout curtains for a comfortable night's rest. We truly appreciate your support and look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Dear Judy, Thank you for your lovely feedback. We’re delighted to hear that you had a comfortable stay and enjoyed the smooth check-in experience, clean and well-appointed room, and comfortable beds. It’s especially wonderful to know that our team made a positive impression through their friendly and professional service. Your kind words will be shared with the team as encouragement. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you and your family back again. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Koreen M. Families - Confirmed reviews ALL

We had the best stay! Easy & early check in was so appreciated. We had my 2 daughters with us & were so surprised to receive a gift upon check-in. Also love that you had a children's area & iceblocks. Can't wait to stay again soon.

Dear Koreen M., Thank you for your wonderful feedback and perfect rating. We’re absolutely delighted to hear that you and your daughters had such a fantastic stay at Novotel Sydney Olympic Park. It’s lovely to know that you appreciated the early check-in, welcome gift, children's area and little treats. Creating memorable experiences for families is something we truly value, and your kind words mean a lot to our team. We’re also pleased that our convenient location near the restaurants, train station and Quaycentre made your visit even more enjoyable. We look forward to welcoming you and your family back again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Rod P. Business - Confirmed reviews ALL

most things were great, just had a poor Mattress condition

Dear Rod, Thank you for sharing your feedback. We’re pleased to hear that most aspects of your stay were enjoyable. However, I’m sorry that the condition of the mattress affected your overall comfort. A comfortable night's sleep is an important part of the guest experience, and we regret that we fell short on this occasion. Your feedback has been shared with our Housekeeping and management teams for review and follow-up. We appreciate you bringing this to our attention and hope to welcome you back for a more comfortable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Alix S. Families - Confirmed reviews ALL

We had a nice stay while seeing an exhibition. I had emailed earlier and had confirmation it wouldn't be at issue for husband to check in with our toddler before I arrived if I provided his identification. He was delayed checking in while staff were asking management if it was ok which was a little annoying. Upon arriving at our room I noted no travel cot which was meant to be there. I called reception and roughly an hour later it arrived which was quite frustrating at her daughter's bedtime. Overall though the room was clean, the staff were friendly, the kids zone was great and it was convenient for our stay.

Dear Alix S., Thank you for sharing your detailed feedback. We’re pleased to hear that you and your family enjoyed a clean and comfortable stay, appreciated our convenient location, and made use of the kids' zone. However, we sincerely apologise for the delays and inconvenience surrounding your husband's check-in and the late delivery of the travel cot. We understand how frustrating this would have been, particularly when travelling with a young child and trying to settle them at bedtime. We regret that the arrangements confirmed prior to your arrival were not handled as smoothly as expected. Your feedback has been shared with our Front Office and Housekeeping teams for review to improve communication and coordination. We appreciate your understanding and hope to welcome you and your family back for a much smoother experience. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Erica L. Business - Confirmed reviews ALL

Perfect for needing to be at Olympic Park early the next morning. Close to food outlets for dinner and the black out curtains for the sleep in.

Dear Erica, Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that our convenient location made your visit to Olympic Park easy and that you enjoyed the nearby dining options and blackout curtains for a comfortable night's rest. We truly appreciate your support and look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Leanne S. Families - Confirmed reviews ALL

The location was amazing and easy to get to. From arrival to checkout staff were helpful and friendly and the room and bedding super comfortable. Would definately stay again!

Dear Leanne S., Thank you for your wonderful feedback and excellent rating. We’re delighted to hear that you enjoyed our convenient location, found our team friendly and helpful throughout your stay, and had a comfortable experience with our rooms and bedding. It’s especially rewarding to know that you would happily stay with us again. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Mikayla C. Friends - Confirmed reviews ALL

Bath had black long hair in tub, tv remote didn’t work

Dear Mikayla C., Thank you for sharing your feedback. We sincerely apologise for the cleanliness issue you encountered in the bathtub and the inconvenience caused by the TV remote not working. This is not the standard we aim to deliver. Your comments have been shared with our Housekeeping and Maintenance teams for review and follow-up, with particular attention to bathroom cleanliness and room functionality. We regret that these issues affected your stay and appreciate you bringing them to our attention. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Marion S. L. Friends - Confirmed reviews ALL

I booked the room for our BIGBANG concert and I was so happy that I was able to do early check in on the day of as it was sweltering hot lining up for the merch under the sun. The lady in reception (sorry I forgot her name) was very helpful and even gave me water as she saw how hot I was. Everything was great! Until next time!🫶🏻

Dear Marion S. L., Thank you for your wonderful feedback and excellent rating. We’re delighted to hear that you had a comfortable stay during the BIGBANG concert. It’s especially lovely to hear that our Reception team member made you feel welcomed and looked after, particularly by arranging an early check-in and offering you water after waiting in the heat. Your kind recognition will certainly be shared with the team. We truly appreciate you choosing Novotel Sydney Olympic Park and look forward to welcoming you back next time! Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Sally D. Families - Confirmed reviews ALL

Had a great 2 night stay with family for an event at Accor stadium. Front desk helped with eating options as we flew in a later at night.

Dear Sally D., Thank you for your wonderful feedback and perfect rating. We’re delighted to hear that you and your family enjoyed your two-night stay and found our location convenient for your event at Accor Stadium. It’s also lovely to know that our Front Office team was helpful in recommending dining options after your late arrival. Your kind words will be shared with the team. We appreciate you choosing Novotel Sydney Olympic Park and hope to welcome you and your family back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Darryl B. Business - Confirmed reviews ALL

The room, cleanliness, air conditioning and location were excellent, but the restaurant was disappointing, with an average selection and lighting so inadequate that using a phone torch to see your meal was necessary.

Dear Darryl B., Thank you for your feedback and for recognising the quality of our accommodation. We’re pleased to hear you had an excellent stay overall. However, we’re sorry that your dining experience did not meet expectations. We appreciate your comments regarding the portion size, pricing and limited food selection. Your feedback has been shared with our Food & Beverage team and management for review. We value your suggestions and hope to have the opportunity to provide you with a more enjoyable dining experience on your next visit. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Vanessa B. Families - Confirmed reviews ALL

Firstly we booked with Ibis and rang days before to transfer to Novotel. This was done with no hassle at all. When we checked in at the Novotel there was still a booking at the Ibis. The Assistant Manager was lovely and addressed the issue with a 6 month credit-fair call. On check out my holding deposit of $107 was actually taken out of my account and I had to wait a week for it be refunded-this has never happened before. Yes, my card was a holding deposit but never did they take that amount out of my account. I was charged x 3 for 1 day parking and then when we tried to get out of parking the boom gate would not open for us, therefore holding up several cars. I was also charged incorrectly at the bar and if I didn’t check receipt it would have gone unnoticed. For a gold member or even a non member this was just a disappointment stay.

Dear Vanessa, Thank you for taking the time to share your experience. We’re truly sorry that your recent stay was so disappointing, particularly as a returning guest who has previously enjoyed staying with us. While we’re pleased that the initial booking transfer was handled smoothly, we sincerely apologise for the multiple issues you encountered, including the duplicate booking, the handling of your $107 deposit, the incorrect parking charges and the difficulty exiting the car park. We’re also sorry about the incorrect bar charge and appreciate you taking the time to check your receipt. We understand how frustrating it must have been to experience so many issues during one stay, especially as a Gold member. Your feedback has been shared with our Front Office, Finance, Parking and Food & Beverage management teams for review and follow-up. Thank you again for bringing these matters to our attention. We value your loyalty and hope to have the opportunity to restore your confidence in Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Nicholas M. Families - Confirmed reviews ALL

Fantastic service, clean well presented rooms (immaculate), buffet breakfast was great. excellent customer service, staff very helpful. Great location.

Dear Nicholas M., Thank you for your fantastic feedback and excellent rating. We’re delighted to hear that you enjoyed your short stay and were impressed by the cleanliness and presentation of our rooms, buffet breakfast and convenient location. It’s particularly rewarding to know that our team provided excellent customer service and made you feel well looked after. Your kind words will be shared with the team. We appreciate you choosing Novotel Sydney Olympic Park and look forward to welcoming you back again. Kind regards, Ankit C Assistant Night Manager

Customer review rating 1.5/5

Terri R. Couples - Confirmed reviews ALL

Very run down room with old uncomfortable bed. Bathroom was mouldy. Tv remote did not work

Dear Terri R., Thank you for sharing your feedback. We sincerely apologise that your stay at Novotel Sydney Olympic Park did not meet expectations. We’re sorry to hear about the condition of the room, the uncomfortable bed, mould in the bathroom and the issue with the TV remote. Your comments have been shared with our Housekeeping, Maintenance and senior management teams for review and follow-up. We appreciate you bringing these matters to our attention, as your feedback helps us identify areas requiring improvement. We regret the disappointment and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Richard S. Business - Confirmed reviews ALL

The stay was comfortable and check in and out was extremely efficient. It was good to see the recognition of loyalty.

Dear Richard S., Thank you for your wonderful feedback and excellent rating. We’re pleased to hear that you enjoyed a comfortable stay and found the check-in and check-out process efficient. It’s also great to know that our recognition of your loyalty made a positive impression. We sincerely appreciate your continued support and look forward to welcoming you back to Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 1.5/5

David H. Business - Confirmed reviews ALL

Stayed here a few times and have seen a steady decline in quality, not what you come to expect for a Novotel. Room was dirty, stains all over the carpet, curtains filthy, smell of sewage mixed with bleach in the shower. Shower pressure almost non existent and barely got hot water. One of the beds felt more like an under inflated air mattress. On the plus, check in staff were friendly and helpful, breakfast had a good variety of food, but the rooms need major work.

Dear David H., Thank you for taking the time to share your detailed feedback, particularly as a returning guest. We sincerely apologise that your recent stay did not reflect the standards you have come to expect from Novotel Sydney Olympic Park. We’re very sorry to hear about the cleanliness issues, stained carpets and curtains, unpleasant bathroom odour, poor shower pressure, inconsistent hot water and uncomfortable bedding. We understand how disappointing this must have been, especially given your previous stays. We appreciate your kind comments about our Front Office team and breakfast selection. Your concerns regarding the room condition and maintenance have been shared with our Executive Housekeeper, Maintenance team and senior management for review and follow-up. Your feedback is important to us, and we regret that we have fallen short of your expectations. We hope to have the opportunity to restore your confidence in a future visit. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Sean R. Business - Confirmed reviews ALL

Very welcoming, comfortable and great conference facilities on Level 17.

Dear Sean R., Thank you for your wonderful feedback and excellent rating. We’re delighted to hear that our Concierge team made such a positive first impression with their friendly, courteous and helpful service. It’s also pleasing to know that you enjoyed a comfortable stay and were impressed with our conference facilities on Level 17. Your kind comments will be shared with our team, who will be thrilled to receive this recognition. We appreciate you choosing Novotel Sydney Olympic Park and look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Colleen L. Couples - Confirmed reviews ALL

There was a blind broken in the room but other than that the location was great. Room was clean. Staff were friendly

Dear Colleen L., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our convenient location, found your room clean and appreciated the friendly service from our team. It’s also great to know that our pre-arrival communication helped make your experience smoother. We apologise for the broken blind in your room. Your feedback has been shared with our Maintenance team for inspection and follow-up. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you back again. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Paul H. Business - Confirmed reviews ALL

Great location when needing to be in Sydney Olympic Park. Very clean and comfortable bed.

Dear Paul H., Thank you for your excellent rating and lovely feedback. We’re delighted to hear that you enjoyed our convenient location in Sydney Olympic Park and found your room clean and comfortable. We appreciate you choosing Novotel Sydney Olympic Park and look forward to welcoming you back on your next visit. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Vanessa F. Families - Confirmed reviews ALL

Good stay staff friendly, breakfast was a bit average ordered poached & fried eggs took a while to come & when we got them the were undercooked white was still liquid on both types of eggs we couldn’t eat them

Dear Vanessa F., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your stay and found our team friendly. However, we sincerely apologise for the disappointing breakfast experience. We’re sorry that the eggs were undercooked and took longer than expected to arrive, leaving you unable to enjoy your meal. This is certainly not the standard we aim to deliver. Your feedback has been shared with our Food & Beverage team for review and follow-up. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience on your next visit. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.5/5

Alex R. Families - Confirmed reviews ALL

I was told when I booked directly with the hotel that parking was included in my booking cost but reception disputed this. I had to pay again.

Dear Alex R., Thank you for sharing your feedback. We sincerely apologise for the confusion and frustration caused by the conflicting information regarding your parking arrangements. We understand how disappointing it would have been to be advised that parking was included at the time of booking, only to be asked to pay an additional charge upon arrival. Clear and consistent communication about booking inclusions and costs is essential, and we regret that we fell short in this instance. Your feedback has been shared with our Front Office and Reservations teams for review to help improve communication and avoid similar situations. Thank you for bringing this to our attention. We hope to have the opportunity to restore your confidence in a future stay. Kind regards, Ankit C Assistant Night Manager

Other web-users rate our hotel

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  • 711 reviews 5.2/10 Cleanliness
  • 417 reviews 4.2/10 Amenities
  • 340 reviews 4.3/10 Value
  • 314 reviews 8.4/10 Breakfast

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