Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,700 reviews

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Novotel Sydney Olympic Park - Image 1
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11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

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Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,700 reviews

Customer review rating 4.0/5

Daniel G. Friends - Confirmed reviews ALL

As above

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Sydney Olympic Park. We are pleased to hear you enjoyed your room and that our team provided excellent service throughout your visit. We also appreciate your comments regarding the breakfast quality and the condition of the bath. Your feedback has been shared with our food and beverage and housekeeping teams for review, as we strive to ensure all items are presented fresh and maintained to a high standard. Thank you again for your feedback, and we look forward to welcoming you back in the future. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 4.5/5

Shara S. Families - Confirmed reviews ALL

My adult daughter is mobility impaired and is required to go to Sydney for regular specialist appointments. The accessible room meets her needs perfectly and the bed is super comfortable. I raised with the reception the issue we sometimes have getting side by side or interconnecting rooms as my daughter needs assistance and wondered why we can't get an accessible room with 2 x beds. After some consultation, she advised we can call and book the accessible room and request a bed be added to the room. A great solution to save us some money and still stay at our preferred location. Thank you!

Dear Guest, Thank you for sharing your wonderful feedback following your stay at Novotel Sydney Olympic Park. We are delighted to hear that our accessible accommodation meets your daughter’s needs and that our team was able to assist in finding a more suitable and flexible room solution for your visits. It is especially pleasing to know that the comfort of the beds, the cleanliness of the room, and the service provided by our reception team contributed positively to your experience. Your kind comments regarding our team member at check-in will be shared with the wider team. Thank you again for your thoughtful feedback. We look forward to welcoming you and your daughter back again soon. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 2.5/5

Scott H. Business - Confirmed reviews ALL

After making several phone calls regarding a pair of glasses and a jacket left in my room, I have received no communication at all

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Sydney Olympic Park. I am sorry to hear about the difficulties you experienced, particularly regarding the lack of follow-up concerning your lost property enquiry. I also regret that your arrival experience, breakfast service, and response times from our team did not meet expectations. This is not the level of service we strive to provide, and your comments have been shared with the relevant departments for review. Please accept our apologies for the delay in communication. We are currently investigating your lost property enquiry and will be in contact as soon as we have an update. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 4.0/5

Leigh S. Business - Confirmed reviews ALL

I was very disappointed that I had booked this for my husband and noted that on booking, app and at online confirmation and yet on arrival this was not noted and they would not check him in then waiting for me to be called .

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Sydney Olympic Park. We are pleased to hear you found your stay comfortable, however I am sorry to learn of the frustration experienced during check-in for your husband’s arrival. While our team must follow security and identification procedures for guest privacy and safety, I understand the inconvenience caused. Your feedback has been shared with our team as we continue to improve the guest arrival experience. Kind regards, Chelsea Bean Assistant Manager

Customer review rating 0.5/5

Helen B. Solo - Confirmed reviews ALL

We have been trying to get someone to look for a charger that was left in room 1436 last week - we have called, emailed and sent numerous photos of the charger and no response. Can someone please see who cleaned room 1436 last Tuesday and advise what they did with the charger. It can't be that hard. Housekeeping will have a record of who cleaned the room, and where the battery charger is now.

Dear Guest, Thank you for your time on the phone and for sharing your feedback. I am sincerely sorry to hear of the frustration caused by the lack of communication regarding your lost charger. We understand how disappointing it is when a personal item is left behind and follow-up is delayed. Please accept our apologies for this experience, as it does not reflect the level of service we strive to provide. We will follow up with housekeeping regarding your intended pick-up date and continue to investigate this matter with our team. We appreciate your patience while this is being reviewed. Kind regards, Chelsea Bean Assistant Manager

Other web-users rate our hotel

  • 1,119 reviews 8.7/10 Location
  • 1,753 reviews 6.2/10 Room
  • 1,473 reviews 8.5/10 Service
  • 16 reviews 4.9/10 WiFi
  • 692 reviews 5.1/10 Cleanliness
  • 409 reviews 4.4/10 Amenities
  • 353 reviews 4.1/10 Value
  • 315 reviews 7.8/10 Breakfast

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