Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,967 reviews

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Novotel Sydney Olympic Park - Image 1
Novotel Sydney Olympic Park - Image 2
Novotel Sydney Olympic Park - Image 3
Novotel Sydney Olympic Park - Image 4
11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 2 Double Beds

Photo out of - Superior Room 2 Double Beds

Our Superior Room offers spacious, family-friendly accommodation with two double beds, ideal for families or groups. Featuring Novotel's signature plush duvets, a flat-screen TV and a modern ensuite bathroom. Up to 2 adults and 2 children. No rollaway.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Our superior room feature a king-size bed, chaise lounge, and private balcony overlooking Sydney Olympic Park or nearby parklands. The perfect space for enjoying fresh air and natural light during your stay. Up to 2 adults, no rollaway.

  • Views:

    Park view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

These wheelchair-accessible rooms feature internet access, a flat-screen TV, work desk, minibar and modern ensuite bathroom. Available with a king bed only.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Spa Suite features large windows and a private terrace balcony overlooking Sydney Olympic Park. Each suite includes a king-size bed, separate lounge with sofa and kitchenette, plus a modern ensuite with a spa bath. 2 adults and 2 children.

  • Views:

    Park view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 177 rooms
  • 10 rooms for people with reduced mobility
  • 177 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

15 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 32.15 € 52 AUD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

Cooking style
Bistro
Capacity
100
2127 Sydney Olympic Park, Australia
Telephone +61 2 8762 1111
Menu PDF

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Terrace

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads. Children's meals are also available.

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Bar Type
BAR
Capacity
100
Telephone +61 2 8762 1111

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Featuring extensive event space and an enviable Sydney location, Novotel Sydney Olympic Park is the ideal setting for any Sydney event. The hotel features superb accommodation and leisure facilities, city access and beautiful surrounding parklands.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,967 reviews

Customer review rating 4.0/5

Rodney C. Business - Confirmed reviews ALL

Dear Rodney C., Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location. However, we’re sorry to learn that you found the room to be quite basic and that the breakfast did not represent good value for the price paid. We appreciate your honest feedback, and your comments will be shared with the relevant teams for review and consideration. We hope to have the opportunity to welcome you back again and provide you with an improved experience. Warm regards, Ankit C Assistant Night Manager

Customer review rating 0.5/5

Mark T. Business - Confirmed reviews ALL

Dear Mark T., Thank you for taking the time to share your feedback. We are very sorry to hear that your experience was so disappointing. We sincerely apologise for the disturbance caused by the noise from the plumbing and lifts. We understand how frustrating it must have been to experience repeated noise during your stay, and this is certainly not the level of comfort we aim to provide. Your feedback will be shared with our Maintenance team for investigation and follow-up. We sincerely apologise again for your experience and appreciate you bringing this matter to our attention. Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Lydia P. Families - Confirmed reviews ALL

Dear Lydia Peterst, Thank you very much for your great rating and wonderful feedback! We’re delighted to hear that you were happy with the quality, standards, and service provided during your stay. It’s also fantastic to know that you enjoyed our convenient location, comfortable accommodation, facilities, fabulous staff, and excellent breakfast. It is especially lovely to hear your kind recognition of Ruth. We’re delighted that she was knowledgeable and helpful with your booking, and we will be sure to share your wonderful comments with her. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Lee-anne D. Business - Confirmed reviews ALL

Dear Lee-Anne D., Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location. However, we’re sorry to learn about your frustration with the length of the check-in process. We also appreciate you raising your concerns regarding express check-out and the invoice not being emailed as expected. Your feedback is valuable and will be shared with the relevant team to review our processes and improve the overall guest experience. Thank you again for bringing these matters to our attention. We hope to welcome you back for a smoother experience in the future. Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Rika C. Friends - Confirmed reviews ALL

Dear Rika C., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed our great location, convenient parking, and buffet breakfast. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Dear Mark T., Thank you for taking the time to share your feedback. We are very sorry to hear that your experience was so disappointing. We sincerely apologise for the disturbance caused by the noise from the plumbing and lifts. We understand how frustrating it must have been to experience repeated noise during your stay, and this is certainly not the level of comfort we aim to provide. Your feedback will be shared with our Maintenance team for investigation and follow-up. We sincerely apologise again for your experience and appreciate you bringing this matter to our attention. Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Lydia P. Families - Confirmed reviews ALL

We were very happy with the quality, standard and service. And breakfast was excellent.

Dear Lydia Peterst, Thank you very much for your great rating and wonderful feedback! We’re delighted to hear that you were happy with the quality, standards, and service provided during your stay. It’s also fantastic to know that you enjoyed our convenient location, comfortable accommodation, facilities, fabulous staff, and excellent breakfast. It is especially lovely to hear your kind recognition of Ruth. We’re delighted that she was knowledgeable and helpful with your booking, and we will be sure to share your wonderful comments with her. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Lee-anne D. Business - Confirmed reviews ALL

We are always at a loss as to why it takes so long to check in!

Dear Lee-Anne D., Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our convenient location. However, we’re sorry to learn about your frustration with the length of the check-in process. We also appreciate you raising your concerns regarding express check-out and the invoice not being emailed as expected. Your feedback is valuable and will be shared with the relevant team to review our processes and improve the overall guest experience. Thank you again for bringing these matters to our attention. We hope to welcome you back for a smoother experience in the future. Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Rika C. Friends - Confirmed reviews ALL

Great location, parking and buffet breakfast

Dear Rika C., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed our great location, convenient parking, and buffet breakfast. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Akilas T. Business - Confirmed reviews ALL

Clean, Easy parking, Well Appointed with lovely service and great morning restaurant experience.

Dear Akilas T., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you had a great experience and would highly recommend us. It’s fantastic to know that you found the hotel clean and well appointed, enjoyed the easy parking, lovely service, and your morning restaurant experience. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Kim C. Business - Confirmed reviews ALL

Perfect not to have a shower in the bath, bit slippery.

Dear Kim C., Thank you very much for your excellent rating and feedback! We’re delighted to hear that you had a good stay. We also appreciate your comments regarding the shower design and understand your concerns about having a shower over the bath, particularly due to the potential for it to be slippery. Your feedback is valuable and will be shared with the relevant team for consideration. We look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Phil A. Families - Confirmed reviews ALL

From the time we drove up the ramp we had the greatest stay. The staff where extremely friendly and help the vib in the hotel was so great we attended a concert and it was so easy for my family to attend. We will definitely stay here again

Dear Phil A., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you and your family had such a great stay with us. It’s fantastic to know that you found our team extremely friendly and enjoyed the wonderful atmosphere and vibe throughout the hotel. We’re also pleased that our convenient location made attending the concert easy for your family. We truly appreciate your kind words and are delighted to know that you will be staying with us again. We look forward to welcoming you and your family back soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Angela P. Families - Confirmed reviews ALL

We recently stayed for a concert; check in was easy and plenty of parking available. Brekky food wasn't great, and it took a long time to get back up to our room after the concert. Stair option would be helpful for us able to walk.

Dear Angela P., Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our convenient location, comfortable stay, easy check-in process, and the availability of parking. However, we’re sorry to hear that the breakfast did not meet your expectations. We also understand the frustration of experiencing delays getting back to your room after the concert and appreciate your suggestion regarding stair access for guests who are able to use it. Your valuable feedback will be shared with the relevant teams for review and improvement. We hope to welcome you back again soon for an even better experience. Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Melissa B. Couples - Confirmed reviews ALL

The room was lovely and the bed was comfortable. We did get locked out of the room when going onto the balcony and had to call the service desk to get let back in. This needs to be addressed by Novotel- it was a distressing experience.

Dear Melissa B., Thank you very much for your perfect rating and for sharing your feedback. We’re delighted to hear that you enjoyed your beautiful room and found the bed comfortable. However, we sincerely apologise for the distressing experience of being locked out on the balcony. We understand how concerning this must have been and appreciate you bringing this important matter to our attention. Your feedback will be shared with the relevant team for review and follow-up. We also appreciate your feedback regarding the difficulty connecting your phone to the TV streaming service. We’re sorry for the inconvenience this caused and will share your comments with the appropriate team for improvement. Thank you again for your valuable feedback. We hope to welcome you back again soon for an even smoother and more comfortable stay. Warm regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Francesca T. Business - Confirmed reviews ALL

Checking was a challenge Breakfast was great

Dear Francesca T., Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location convenient and enjoyed the breakfast. However, we’re sorry to hear that accessing the hotel and the check-in process proved challenging. We also sincerely apologise that the shower was not cleaned to the standard you expected. Your feedback will be shared with the relevant teams for review and improvement. We appreciate you bringing these matters to our attention and hope to provide you with a smoother experience in the future. Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Donna S. Families - Confirmed reviews ALL

Professional and friendly staff. Good size rooms and comfortable bed.

Dear Donna, Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed a comfortable stay and found our location perfect. It’s also great to know that you appreciated our professional and friendly staff, spacious rooms, and comfortable bed. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Melissa R. Families - Confirmed reviews ALL

Had a great stay

Dear Melissa R., Thank you very much for your perfect rating and kind feedback! We’re delighted to hear that you had a great stay and enjoyed our convenient location. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Andrew S. Business - Confirmed reviews ALL

I was very happy with my stay. I left some food outside the fridge in my room. I was going to take this food to work but I left it behind. I rang the young man on reception (I guess he was the night shift manager) and he was good enough to put the food in the fridge. I was very grateful he did this for me.

Dear Andrew S., Thank you very much for your wonderful feedback and excellent rating! We’re delighted to hear that you had a comfortable and enjoyable stay with us. It’s especially lovely to know that our team member at Reception was able to assist by placing your food in the fridge after you had left it behind. We’re pleased that this small gesture was helpful and made a positive difference to your experience. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Helen D. Families - Confirmed reviews ALL

Check in/out was easy and straightforward. As much as paperwork (hotel information) is given to you at checkout saying you will receive a welcome drink/chocolates/ late checkout, non of these things came to fruition.

Dear Helen D., Thank you for taking the time to share your feedback. We’re pleased to hear that you found our location perfect for attending a concert and that your check-in and check-out experience was easy and straightforward. However, we sincerely apologise that the benefits outlined in the information provided to you, including the welcome drink, chocolates, and late check-out, did not come to fruition. We understand how disappointing this must have been and appreciate you bringing this matter to our attention. Your feedback will be shared with the relevant team for review to help ensure that guest entitlements and benefits are communicated and delivered more consistently. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Stacey G. Families - Confirmed reviews ALL

Our stay here was amazing! The staff where amazing and friendly the room was spacious and clean great location

Dear Stacey G., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you had an amazing stay and enjoyed our great location. It’s fantastic to know that you found your room spacious and clean and that our team made your stay even more enjoyable with their friendly and amazing service. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Melissa M. Families - Confirmed reviews ALL

Comfortable accommodation with everything you need. Really big bed that was very comfortable. Rooms were clean and tidy. Location was great with the stadium 2 minutes walk. Outside there were plenty of food places to choose from everything from food trucks to restaurants. Multiple bars to drink and socialise at. All round great place.

Dear Melissa M., Thank you very much for your excellent rating and detailed feedback! We’re delighted to hear that you enjoyed your comfortable and spacious room, particularly the large bed, as well as the cleanliness and convenient location close to the stadium and surrounding dining and entertainment options. It’s also wonderful to know that you found the check-in process quick and easy and enjoyed the benefits available through your Accor membership, including the late check-out. We truly appreciate your thoughtful feedback regarding the shower-over-bath design and understand your concerns about accessibility and ease of use for guests with mobility challenges. Your comments are valuable and will be shared with the relevant team for future consideration. Thank you again for your kind words, and we look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Michelle O. Families - Confirmed reviews ALL

Overall the room was amazing quiet and so comfortable. But When we walked in both TV’s were on full blast and the remote wouldn’t work and we have a young person with disabilities that didn’t cope to well with this. After our 4 hour drive we didn’t cope. Front desk sent up an amazing young man to fix the problem. No plug in the sink to do dishes the fridge didn’t work so our food was spoilt. And only 2 towels for 3 of us. But once all was sorted quickly fabulous stay

Dear Michelle O., Thank you for taking the time to share your feedback. We’re delighted to hear that you found the room quiet, comfortable, and amazing overall. However, we sincerely apologise for the issues you experienced upon arrival. We understand how distressing the loud televisions and non-functioning remote must have been, particularly after a long drive and considering your young person's needs. We’re pleased that our Front Desk team was able to promptly send someone to assist and resolve the issue. We also apologise for the missing sink plug, the refrigerator not working and resulting in your food being spoiled, and the insufficient number of towels provided for your group. These are certainly areas where we should have done better. Thank you for your understanding, and we’re pleased to hear that once the issues were resolved, you were able to enjoy a fabulous stay. Your feedback will be shared with the relevant teams for review and improvement. Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Russell E. Business - Confirmed reviews ALL

Fantastic staff, amazing room! Appreciated the surprise upgrade! Too many emails/sms/what's app messages though! Its a bit out of control!

Dear Russell E., Thank you very much for your excellent rating and wonderful feedback! We’re delighted to hear that you enjoyed our fantastic staff, amazing room, and the surprise upgrade. We also appreciate your honest feedback regarding the number of emails, SMS, and WhatsApp messages received before and during your stay. We understand that excessive communication can become overwhelming, and your comments will be shared with the relevant team for review. Thank you again for your feedback, and we look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Wong C. Business - Confirmed reviews ALL

Nice experience. Room carpet appeared a bit soiled but OK.

Dear Wong C., Thank you for your great rating and feedback. We’re delighted to hear that you enjoyed your stay and found our location convenient, with plenty of eateries nearby. We also appreciate your comment regarding the condition of the room carpet. Your feedback will be shared with the relevant team for review. We look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Pam H. Couples - Confirmed reviews ALL

Very pleasant staff & comfortable room

Dear Pam H., Thank you very much for your perfect rating and wonderful feedback! We’re delighted to hear that you enjoyed our perfect location, found our staff pleasant, and had a comfortable stay. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, Ankit C Assistant Night Manager

Other web-users rate our hotel

  • 1,168 reviews 8.8/10 Location
  • 1,813 reviews 6.2/10 Room
  • 1,561 reviews 8.7/10 Service
  • 16 reviews 3.3/10 WiFi
  • 722 reviews 5.6/10 Cleanliness
  • 427 reviews 4.6/10 Amenities
  • 351 reviews 3.9/10 Value
  • 327 reviews 8.1/10 Breakfast

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