Novotel Sydney Olympic Park 4 stars

Customer review rating (ALL Rating) 4.2/5 2,994 reviews

Best price
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Novotel Sydney Olympic Park - Image 1
Novotel Sydney Olympic Park - Image 2
Novotel Sydney Olympic Park - Image 3
Novotel Sydney Olympic Park - Image 4
11a Olympic Boulevard, 2127 SYDNEY OLYMPIC PARK, Australia

Description

Hotel extras

  • 24 hours concierge, reception & room service

  • 12 meeting and event spaces with underground parking

  • Dining options ranging from upscale restaurant to contemporary pub dining

  • Complimentary wireless internet

  • 2 minute walk to station, 26 minute drive to CBD and Sydney Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 2 Double Beds

Photo out of - Superior Room 2 Double Beds

Our Superior Room offers spacious, family-friendly accommodation with two double beds, ideal for families or groups. Featuring Novotel's signature plush duvets, a flat-screen TV and a modern ensuite bathroom. Up to 2 adults and 2 children. No rollaway.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Our superior room feature a king-size bed, chaise lounge, and private balcony overlooking Sydney Olympic Park or nearby parklands. The perfect space for enjoying fresh air and natural light during your stay. Up to 2 adults, no rollaway.

  • Views:

    Park view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

These wheelchair-accessible rooms feature internet access, a flat-screen TV, work desk, minibar and modern ensuite bathroom. Available with a king bed only.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Superior Spa Suite features large windows and a private terrace balcony overlooking Sydney Olympic Park. Each suite includes a king-size bed, separate lounge with sofa and kitchenette, plus a modern ensuite with a spa bath. 2 adults and 2 children.

  • Views:

    Park view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge

Phone Facilities

  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Sydney Olympic Park

11a Olympic Boulevard
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.848556, 151.067505

Telephone
Fax +61 2 8762 1263
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 177 rooms
  • 10 rooms for people with reduced mobility
  • 177 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

15 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 32.39 € 52 AUD Per day

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

THE BREWERY

Photo out of - THE BREWERY

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath Novotel Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

Cooking style
Bistro
Capacity
100
2127 Sydney Olympic Park, Australia
Telephone +61 2 8762 1111
Menu PDF

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Terrace

The Brewery Bar + Kitchen offers a casual atmosphere, live sports on TV, pub classics and a wide selection of drinks. Located beneath Novotel Sydney Olympic Park, across from Accor Stadium, it's the perfect spot before the action.

THE BREWERY

Photo out of - THE BREWERY

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Bar Type
BAR
Capacity
100
Telephone +61 2 8762 1111

Complete entertainment venue with a bar and bistro, indoor and outdoor seating, and live entertainment every Friday night. The bistro menu offers a choice of finger food to burgers, fish, steaks and salads

Featuring extensive event space and an enviable Sydney location, Novotel Sydney Olympic Park is the ideal setting for any Sydney event. The hotel features superb accommodation and leisure facilities, city access and beautiful surrounding parklands.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,994 reviews

Customer review rating 4.0/5

Hailey W. Solo - Confirmed reviews ALL

Dear Hailey W., Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our friendly service, comfortable room, and the convenience of being able to walk back after your concert. We also appreciate you raising your concerns about the lack of a manual deadbolt or door chain. We understand how important it is to feel safe and secure, particularly when travelling alone, and we’re sorry this affected your peace of mind during your stay. Your feedback will be shared with our management team for review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even more comfortable and reassuring experience. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Susan P. Solo - Confirmed reviews ALL

Dear Susan P., Thank you for your feedback and for highlighting our convenient location for your concert visit. We’re pleased that you enjoyed your stay at Novotel Sydney Olympic Park. However, we’re sorry to hear that the bar was closed when you returned from the concert. We understand that having a place to unwind and enjoy a nightcap after an event can be an important part of the experience. Your feedback is appreciated and will be shared with our Food & Beverage team for review. We hope to welcome you back for another enjoyable stay at Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Jochelle B. Families - Confirmed reviews ALL

Dear Jochelle B., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed a comfortable stay and that the little birthday surprises helped make your celebration extra special. It’s lovely to know that our convenient location near the Aquatic Centre was a highlight for your family, especially your children. Your recommendation means a great deal to us, and we’ll be sure to share your kind feedback with our team. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you and your family back again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Laura A. Friends - Confirmed reviews ALL

Dear Laura A., Thank you for your wonderful review and perfect rating. We’re delighted to hear that every team member you encountered made you feel welcomed and supported throughout your stay. We’re especially pleased that our team was able to assist and provide support during your friend’s medical episode. We understand how stressful such a situation can be, and we’re glad our staff could help when you needed it most. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you back for another exceptional stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Honor G. Friends - Confirmed reviews ALL

Dear Honor G., Thank you for your wonderful review and perfect rating! We’re delighted to hear that our team made your stay comfortable through their professionalism, warm hospitality, and willingness to accommodate your needs. It’s great to know that communication regarding your reservation and room requirements was smooth and convenient. We’re also pleased that you appreciated our location, check-in drop-off area, and underground parking facilities. We’ll be sure to share your special recognition with Saviour for making a positive impression during check-in. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you back for another enjoyable stay! Kind regards, Ankit C Assistant Night Manager

Dear Hailey W., Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our friendly service, comfortable room, and the convenience of being able to walk back after your concert. We also appreciate you raising your concerns about the lack of a manual deadbolt or door chain. We understand how important it is to feel safe and secure, particularly when travelling alone, and we’re sorry this affected your peace of mind during your stay. Your feedback will be shared with our management team for review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide an even more comfortable and reassuring experience. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Susan P. Solo - Confirmed reviews ALL

A night at Olympic Park to see a concert

Dear Susan P., Thank you for your feedback and for highlighting our convenient location for your concert visit. We’re pleased that you enjoyed your stay at Novotel Sydney Olympic Park. However, we’re sorry to hear that the bar was closed when you returned from the concert. We understand that having a place to unwind and enjoy a nightcap after an event can be an important part of the experience. Your feedback is appreciated and will be shared with our Food & Beverage team for review. We hope to welcome you back for another enjoyable stay at Novotel Sydney Olympic Park. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Jochelle B. Families - Confirmed reviews ALL

We were very comfortable during our stay. the little complimentary things they have prepared to make my birthday stay more special was definitely appreciated. Very good location specially its so close to the aquatic center which was my kids fave part. I recommend staying here!

Dear Jochelle B., Thank you for your wonderful review and perfect rating! We’re delighted to hear that you enjoyed a comfortable stay and that the little birthday surprises helped make your celebration extra special. It’s lovely to know that our convenient location near the Aquatic Centre was a highlight for your family, especially your children. Your recommendation means a great deal to us, and we’ll be sure to share your kind feedback with our team. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you and your family back again soon! Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Laura A. Friends - Confirmed reviews ALL

Every single staff member that I encountered was so lovely and no request was a problem at all. My friend unfortunately had a medical episode which required us to call an ambulance and the staff were so helpful and accomodating. Would 100% book here again due to amazing service!

Dear Laura A., Thank you for your wonderful review and perfect rating. We’re delighted to hear that every team member you encountered made you feel welcomed and supported throughout your stay. We’re especially pleased that our team was able to assist and provide support during your friend’s medical episode. We understand how stressful such a situation can be, and we’re glad our staff could help when you needed it most. Your kind words mean a great deal to us, and we’ll be sure to share your feedback with the team. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you back for another exceptional stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Honor G. Friends - Confirmed reviews ALL

The staff at Novotel Sydney Olympic Park were professional, welcoming and accommodated to our every need. They were easy to communicate with via the booking platform to adjust any changes to our reservation and room requirements. The hotel is conveniently located close to entertainment venues and has the convenience of a drop off location for check in and easy access to underground car parking. We would definitely book another stay at Novotel Sydney Olympic Park in the future.

Dear Honor G., Thank you for your wonderful review and perfect rating! We’re delighted to hear that our team made your stay comfortable through their professionalism, warm hospitality, and willingness to accommodate your needs. It’s great to know that communication regarding your reservation and room requirements was smooth and convenient. We’re also pleased that you appreciated our location, check-in drop-off area, and underground parking facilities. We’ll be sure to share your special recognition with Saviour for making a positive impression during check-in. Thank you for choosing Novotel Sydney Olympic Park. We look forward to welcoming you back for another enjoyable stay! Kind regards, Ankit C Assistant Night Manager

Customer review rating 0.5/5

Michael M. Couples - Confirmed reviews ALL

Hotel well located, obviously overpriced because of the event at Accor stadium. Guests in adjacent rooms were very noisy ALL night until 5am in the morning. Staff offered us earplugs but not try hard enough to keep other guests quiet.

Dear Michael M., Thank you for taking the time to share your feedback. While we appreciate your comments about our convenient location, we sincerely apologise that your stay was so disappointing. We’re very sorry that the noise from neighbouring rooms continued throughout the night and significantly affected your sleep. While earplugs were offered, we understand that this did not adequately address the disturbance, and we regret that you felt our team could have done more to resolve the situation. We also apologise for the inconvenience caused by the car park boom gate and the unanswered buzzer. Your feedback will be shared with our management and relevant operational teams for review, particularly regarding noise management and car park access assistance. We understand your concerns about value for money and regret that we fell short of your expectations. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Rebecca B. Couples - Confirmed reviews ALL

The stay was good. The aircon wasn’t great, we tried to turn the temperature down and it wouldn’t get any colder. It was quite warm in the room.

Dear Rebecca B., Thank you for sharing your feedback. We’re pleased to hear that you had a generally good stay and appreciated our convenient location. However, we sincerely apologise that the air conditioning did not cool your room adequately and that the temperature affected your comfort. We understand how important a comfortable room temperature is for a restful stay. Your feedback will be shared with our Maintenance team for investigation and review. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.5/5

Gaynor B. Families - Confirmed reviews ALL

Amazing location for events, and great having a balcony looking over the stadium and all the action. Rooms ok, showers not great - leaks out the bottom and shower head not sturdy (twists and slides up and down). Very friendly great staff.

Dear Gaynor B., Thank you for your lovely review. We’re delighted that you enjoyed our convenient location for events, the balcony views overlooking the stadium, and the friendly service provided by our team. We appreciate your feedback regarding the shower, particularly the water leaking from the bottom and the unstable shower head. We sincerely apologise for the inconvenience and will share your comments with our Maintenance team for review. Thank you for choosing Novotel Sydney Olympic Park. We hope to welcome you back for an even more comfortable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Angelin M. Couples - Confirmed reviews ALL

My husband and I went to see The NRL Grand Final and the stay was amazing. From checking in to checking out the staff were awesome and also gave us a complimentary Novotel goodie bag plus bottle of wine n brownie in the room. I will definitely be staying here again. Thank You to All Novotel Staff especially during this epic peak period everything was perfect!!

Dear Angelin M., Thank you for your wonderful 100% rating and for sharing such lovely feedback. We’re delighted to hear that you and your husband had an amazing stay while attending the NRL Grand Final. It’s fantastic to know that our team made you feel so welcome from check-in through to check-out, and that you enjoyed the complimentary Novotel goodies, wine and brownie. We’ll be sure to share your kind words with the entire team, especially after such an exceptionally busy period. We’re thrilled to hear that you will definitely be staying with us again. We look forward to welcoming you both back to Novotel Sydney Olympic Park for another memorable stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 1.5/5

Helen C. Families - Confirmed reviews ALL

We arrived a little early at 2. Checkin wasn't until 3. Our room wasn't ready...which was fine, we were early. We're told they would ring when ready. Room was still not ready at 3.40. Some family members changed clothes in the foyer, we left our bags and off to another function we went. Phone call received at 5 saying room was ready. When we finally got to our room, they had forgotten to make up the sofa bed for our children.

Dear Helen C., Thank you for sharing your feedback. We sincerely apologise for the delays and inconvenience you experienced during your arrival. While we understand that you arrived before the standard 3:00pm check-in time, we are sorry that your room was still not ready at 3:40pm and that you had to wait until 5:00pm for the call confirming it was ready. We also sincerely apologise that the sofa bed had not been prepared for your children when you finally accessed the room. We understand how frustrating this would have been, particularly when you had plans to attend another function. Your feedback has been shared with our Front Office and Housekeeping teams for review and follow-up, particularly around room readiness and communication during busy periods. We appreciate your patience and are sorry that we did not provide the smooth and organised arrival experience you expected. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Sharon H. Families - Confirmed reviews ALL

Very clean

Dear Sharon H., Thank you for your wonderful 100% rating and for your kind feedback. We’re delighted to hear that you enjoyed your stay and found the hotel very clean. We truly appreciate your support and look forward to welcoming you back to Novotel Sydney Olympic Park for another wonderful stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Edward H. Business - Confirmed reviews ALL

Windows didn't seal tight so from 16th floor could hear kids playing outside on the park area, not what's expected from Novotel brand? So but hard to get afternoon sleep when needed it.

Dear Edward H., Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet the standards you expected from Novotel Sydney Olympic Park. We’re sorry to hear that the windows did not seal properly, allowing external noise from the park to be heard even from the 16th floor. We understand how disruptive this would have been, particularly when you needed to rest during the afternoon. We also apologise for the shower leaking water onto the bathroom floor. Your feedback has been shared with our Maintenance team for review and follow-up, particularly regarding the window sealing and shower issue. We appreciate you bringing these concerns to our attention and hope to provide you with a more comfortable and restful experience on your next visit. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Claire E. Families - Confirmed reviews ALL

Location was fabulous, right next to train station, stadiums and restaurants Downfall was the air conditioning, only had one temperature and that was freezing. Wonderful lady had a look and couldn’t fix it so had to wait on maintenance. Overall stay what we booked

Dear Claire e., Thank you for taking the time to share your feedback and for your 70% rating. We’re pleased to hear that you enjoyed our fabulous location, with the train station, stadiums and restaurants all conveniently nearby. We sincerely apologise for the issue with the air conditioning and understand how uncomfortable it would have been to have the room feeling too cold. We’re pleased that our team member attended to assist, and we’re sorry that the issue could not be resolved immediately and required further assistance from Maintenance. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable experience on your next stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Carol R. Families - Confirmed reviews ALL

Reception host was accomodating to our needs and we loved the exquisite, classy suite!

Dear Carol R., Thank you for your wonderful 100% rating and for sharing such beautiful feedback. We’re absolutely delighted to hear that you had an incredible experience and found your stay extremely comfortable, spotless and hospitable. It’s wonderful to know that our Reception team was able to accommodate your specific needs with such friendliness and care, and that you enjoyed the elegant and comfortable suite. We’ll be sure to share your kind recognition with our Reception team, including the team member who was training during your stay. We’re also pleased that you appreciated our refillable bathroom amenities and our efforts towards more sustainable practices. Thank you again for your kind words, and we look forward to welcoming you back to Novotel Sydney Olympic Park for another exceptional stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 2.0/5

Zac F. Families - Confirmed reviews ALL

Room was old compared to other chains, mold found in the bar fridge(not huge by noticable), small coachroaches in bathroom (2x to be excact). Other then that location was convenient - lots of amenities close by, fuss free booking, check process was smooth and easy to transact.

Dear Zac F., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our location convenient, the booking and check-in process smooth, and our team member professional and communicative. We sincerely apologise for the condition of the room and, in particular, the mould you noticed in the bar fridge and the cockroaches in the bathroom. We understand how concerning and unpleasant these issues would have been, and they are certainly not the standard we aim to provide. Your feedback has been shared with our Housekeeping, Maintenance and relevant operational teams for immediate review and follow-up. We also appreciate your comments regarding the room being dated, which will be shared with our management team for consideration. We’re sorry that these issues affected your overall experience and hope to have the opportunity to provide you with a much-improved stay in the future. Kind regards, Ankit C Assistant Night Manager

Customer review rating 4.0/5

Jayne M. Families - Confirmed reviews ALL

Clean room, very helpful reception staff. Had requested early check in as we were arriving at 1130, but this didn’t happen.

Dear Jayne M., Thank you for taking the time to share your feedback and for your 80% rating. We’re pleased to hear that you enjoyed our great location, found your room clean, and received helpful service from our Reception team. We sincerely apologise that your requested early check-in at 11:30am could not be accommodated. We understand this may have been disappointing, particularly when you had made the request in advance. Early check-in is subject to availability, but we appreciate your feedback regarding the communication and experience. We hope to have the pleasure of welcoming you back to Novotel Sydney Olympic Park for an even smoother stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.5/5

Julia M. Business - Confirmed reviews ALL

Overall good experience but only a single lift working when I was on the 15th floor was extremely frustrating. This impacted how much time I needed to allow when going places and affected how likely I was to return to my room during the day

Dear Julia M., Thank you for taking the time to share your feedback and for your 70% rating. We’re pleased to hear that you had an overall good experience with us. We sincerely apologise for the frustration caused by having only one lift operating during your stay, particularly while staying on the 15th floor. We understand how this would have affected the time you needed to allow when travelling to and from the hotel and may have discouraged you from returning to your room during the day. Your feedback regarding the lift situation has been shared with our relevant operational and engineering teams for review and follow-up. We appreciate your patience and hope to have the opportunity to provide you with a smoother experience on your next visit. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Ian H. Solo - Confirmed reviews ALL

Very happy

Dear Ian H., Thank you for your wonderful 100% rating and for your kind feedback. We’re delighted to hear that you were very happy with everything during your stay at Novotel Sydney Olympic Park. It’s fantastic to know you had such a positive experience, and we truly appreciate your support. We look forward to welcoming you back again soon. Kind regards, Ankit C Assistant Night Manager

Customer review rating 3.0/5

Penny M. Families - Confirmed reviews ALL

It wasn't as nice as last time we stayed. Wasn't as clean. There was even someone's rubbish still on the edge of the carpet. The toilet makes an horrific noise when you flush it and the shower leaks all over the floor. But the beds are lovely

Dear Penny M., Thank you for taking the time to share your feedback. We’re pleased to hear that you found the beds comfortable, but we are very sorry that your recent stay did not meet the standard you experienced during your previous visit. We sincerely apologise for the cleanliness issues, including rubbish left on the carpet, as well as the noise from the toilet and the leaking shower. We understand how disappointing it would have been to encounter these issues, particularly as a returning guest. Your feedback has been shared with our Housekeeping and Maintenance teams for review and follow-up. We appreciate you bringing these matters to our attention and hope to provide you with a much-improved experience on your next stay. Kind regards, Ankit C Assistant Night Manager

Customer review rating 5.0/5

Jan S. Couples - Confirmed reviews ALL

Very positive

Dear Jan S., Thank you for your wonderful 100% rating and for your very positive feedback. We’re delighted to hear that you enjoyed our central location within Sydney Olympic Park and had such a positive stay with us. We truly appreciate your kind feedback and look forward to welcoming you back again for another enjoyable visit. Kind regards, Ankit C Assistant Night Manager

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  • 1,169 reviews 8.8/10 Location
  • 1,798 reviews 6.3/10 Room
  • 1,565 reviews 8.7/10 Service
  • 16 reviews 3.8/10 WiFi
  • 704 reviews 5.5/10 Cleanliness
  • 414 reviews 4.4/10 Amenities
  • 342 reviews 4/10 Value
  • 319 reviews 8.3/10 Breakfast

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