Pullman at Sydney Olympic Park

It's with deep regret that this review doesn't reflect a great image for the Pullman Hotel. 5 year's ago it was a perfect Hotel. It ticked all points that a good quaitly Hotel should, from Staff, Restaurant food and the perfect Rooms. But this weekend stay was not upto the standard that this Hotel should display. I will start with the check-in, we arrived 20 minutes early and went to check-in. The nice reception staff member checked us in, and said the Room was not ready as yet, but I will contact you as soon as it was ready. That was fine. I had to park my vehicle across the road anyway. 40 minutes later, (14.20pm) we where sitting in the Bar area having a drink, while we waited for reception to contact us. It was the concierge staff member (Joe) who asked us if we had checked-in, we said that we had and were waiting for the Room to be ready. Very quickly the concierge manager rechecked us in again and handed us the keys for the Room. Once we got to the Room, I was waiting to be impressed as I was a few years ago. It didn't happen. The Room looked okay, but not great. It was missing that quality look, and was not cleaned well. The glass desktop was covered in thick dust and the tall wall mirror was covered with some type of stain. The resturant food was very nice, small but quality menu as I posted 5 years ago, but the Bar service was very slow, that slow that my beer was not cold. The only hilight of our stay, was the very friendly concierge staff member (Joe) who we spoke with on both days and gave us some places to shop in the city. The Pullman Hotel will need to upgrade the Room's, before we choose to return and pay a premium.

Room service meal very ordinary. Shower head needs to be cleaned or replaced. Lobby spaces dark and poorly signposted.

We managed to get a last minute booking, after looking for a room on this night for months, and got lucky the day before. On arrival, we were told we were the “Guest of the Day” which included a try of sweets in room, breakfast for two and parking (we didn’t get parking as it was full, but that’s ok) We were also upgraded to an executive suite on a high floor - we loved the high floor, and extra windows! I come for work, for events at Qudos, and my partner stays with me, so the extra perks are very much appreciated and add to our stay.

From check in to check out, friendly professional staff and nice clean room with very comfy beds!

I have indicated that i would like to use my service nsw stay voucher upon arrival and indicated in the notes section when i booked my stay. But still the voucher did not apply to my stay, i was charged another 60++ on top of the hotel fee $300++ For my breakfast.