Novotel Sydney Cabramatta

Customer review rating (ALL Rating) 4.4/5 18 reviews

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Description

Hotel extras

  • Brand new hotel

  • Outdoor swimming pool and pool bar

  • Extensive food and beverage offerings including a signature steakhouse

  • Meetings and events for up to 800 pax at the adjoined CabraVale Diggers Club

  • Conveniently located close to public transport

Our accommodation(s)

Hotel location

Novotel Sydney Cabramatta

1 Bartley Street
2166 Canley Vale
Australia

GPS:-33.8899, 150.93988

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  18 reviews

Customer review rating 4.0/5

Kim D. H. Families - Confirmed reviews ALL

We recently stayed at Novotel Sydney Cabramatta, which is conveniently connected to Cabravale Club. The check-in staff were friendly and welcoming. My daughters loved the room, and the location was perfect for exploring Cabramatta. We especially enjoyed the live entertainment on Saturday night, with Vietnamese singers performing to celebrate Lunar New Year. The lion dance performance, including the horse and God of Wealth, was fantastic and festive. It was also a lovely experience meeting the Cabravale Club Vice President and his wife and taking photos with them during the Vietnamese New Year festival organised by the club. However, we felt disappointed as the staff were unable to give us red envelopes because there were too many people. The Lotus Bar staff asked us not to sit at the bar, which made us feel uncomfortable. Free parking was available, but it was confusing because the hotel and the club have separate parking areas without clear signs. Also, there were four of us staying in the room, but only two towels and three key cards were provided. Overall, we enjoyed our stay and look forward to booking again next week to continue celebrating Vietnamese New Year in Cabramatta.

Dear Kim D. H., Thank you for taking the time to share your experience at Novotel Sydney Cabramatta. We are delighted to hear that you enjoyed our convenient location, friendly check-in service, and the festive atmosphere during the Lunar New Year celebrations. Your observations on the parking signage and the amenities provided in your room are noted. We continuously seek to improve our services and facilities, and your insights will help us in this regard. We look forward to welcoming you back next week for more celebrations in Cabramatta. Best regards, Novotel Sydney Cabramatta

Customer review rating 5.0/5

Andrew M. Business - Confirmed reviews ALL

we were meeting for a 3-day sales conference at Cabravale, cannot complement everybody enough. The facilities were top notch, the food & beverages great but the best of all was the staff across the facility, every exchange was met with a smile and genuinely left a great impression, thank you all.

Dear Andrew M., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your experience during the sales conference at Cabravale. It is rewarding to know that our facilities, food and beverages met your expectations, and that our staff left a lasting impression with their service. Your kind words will be shared with our team as they strive to provide exceptional experiences. Thank you once again, and we look forward to welcoming you back in the future. Best regards, Novotel Sydney Cabramatta

Customer review rating 0.5/5

Naz M. Business - Confirmed reviews ALL

Did not sleep for the entire stay due to faulty lights and dodgy power points. I could not conduct my business smoothly as the business centres wifi is non existent. Lady at the service desk told me that I would get better reception in my room.. unfortunately I could not charge my laptop due to the non working power points in the room.

Dear Naz , Thank you for your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with the power points and the business centre's Wi-Fi. We strive to provide a comfortable environment for our guests, and it appears we fell short during your stay. Your comments are valuable, and I assure you they will be taken into consideration as we continue to improve our services. A collaugue will be in touch with shortly Thank you for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Novotel Sydney Cabramatta

Customer review rating 4.0/5

Andrew L. Business - Confirmed reviews ALL

Good stay and had everything you needed - Just some staff approach and communication could improve - at front door and in bars

Dear Andrew , Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our hotel accommodating. Your comments about staff communication will be noted for our ongoing training efforts to enhance guest experience. Best regards, Novotel Sydney Cabramatta

Customer review rating 5.0/5

Robert M. Business - Confirmed reviews ALL

Great facility excellent staff. Nothing was to much trouble. great food variety. The gym faclilty was fantastic.

Dear Robert , Thank you for your kind words regarding our facilities and staff. We are delighted to hear that you enjoyed the variety of food and found our gym facilities to your satisfaction. It is our aim to provide excellent service to all our guests. Best regards, Novotel Sydney Cabramatta

Other web-users rate our hotel

  • 31 reviews 7.7/10 Location
  • 74 reviews 7/10 Room
  • 77 reviews 6.7/10 Service
  • 42 reviews 6.1/10 Cleanliness
  • 32 reviews 8.4/10 Vibe
  • 30 reviews 5.6/10 Food
  • 29 reviews 7/10 Amenities
  • 14 reviews 7.9/10 Pool

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