ibis budget Sydney Olympic Park 3 stars

Customer review rating (ALL Rating) 3.3/5 724 reviews

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Description

Hotel extras

  • Budget hotel right in the heart of the Sydney Olympic Park events precinct

  • Unrivalled location directly opposite Accor Stadium

  • Easy road or public transport access to Sydney & Parramatta city centres

  • Fast, free & unlimited Wi-Fi throughout the hotel

  • Secure on site parking available (charges apply)

Our accommodation(s)

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Hotel location

ibis budget Sydney Olympic Park

8 Edwin Flack Avenue, Sydney Olympic Park
2127 SYDNEY OLYMPIC PARK
Australia

GPS:-33.849487, 151.061691

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  724 reviews

Customer review rating 0.5/5

Samir F. P. Business - Confirmed reviews ALL

The hotel itself was ok. Aside from the issues as concerns noted in this feedback, I have also been trying to contact the hotel MULTIPLE times to advise my wedding ring was left behind in the room. I attached pictures and asked for housekeeping/whoever would normally deal with lost property to check for it and have received NO response. As you can imagine this is a deeply personal item and to have nobody even so much as respond and let me know if it was found was extremely upsetting. Should this review reach a manager I want this to be checked for and I want a response.

Customer review rating 1.5/5

Ashley B. Couples - Confirmed reviews ALL

Check in was easy, got to our room and we were very disappointed. The bathroom was dusty and mouldy. The bottom of the shower curtains were stained yellow, mould on the shower grout, a layer of dust along the top of the tiles in the bathroom. We understand it’s a budget hotel, but to not have a hand towel or bath mat supplied was very disappointing.

Dear Ashley, Thank you for reaching out to us regarding your recent stay. We apologize for the issues you encountered regarding the cleanliness of the bathroom and the lack of provided amenities, as this certainly does not meet our standards. Please be assured that we are looking into these matters internally to address them and avoid future occurrences. Sincerely, Blessing

Customer review rating 4.0/5

Darlene J. Couples - Confirmed reviews ALL

We got a free upgrade to a bigger Queen room, but wasn't expressed having a bunk bed in it. Location is great, breakky was ok, but when we 1st arrive there was no kettle or TV remote in our room, we tried to call reception, but had to leave a msg, so we went downstairs to let them know. The lovely receptionist, rectify the situation and came up to the room and gave us a new kettle and tv remote. On the morning of our checkout, we went and had the brekky, had to chase up plates and milk. Then when we went back to the room to grab our luggage, we were locked out, it was only 9.40am, checkout was 10am. We had to get the cleaner to let us in, the receptionist on that morning was rude as well, unlike the others that had been on. She acted like she didn't want to be there.

Customer review rating 2.0/5

Isabel A. Families - Confirmed reviews ALL

We understand this is a budget hotel, but our stay was quite disappointing. Check-in took a long time, and when we got to our room, the cot we had requested wasn’t there. When it was finally brought up, it was in pieces and we had to ask for the remaining parts so our child could sleep safely. The air conditioning was also an issue. There was no working controller in the room, and the one on the wall was for an old system. We were given a remote, but it didn’t work, and staff eventually said they couldn’t find the correct one. To make matters worse, one of the towels was mouldy, and the pillows were extremely thin and uncomfortable. We were eventually moved to another room, which was better, and we were offered complimentary breakfast, although we had already paid for it. We were told we would receive a follow-up email regarding our experience, but it has now been over a week and we haven’t heard anything. Overall, a frustrating stay with several avoidable issues.

Dear Isabel, Thank you for providing this detailed feedback regarding your recent stay. I am sincerely sorry that your experience was so frustrating and fell well below the standard we aim to provide. Please accept my apologies for the significant lapses you encountered, particularly regarding the state of the cot, the lack of a functioning air conditioning controller, the unacceptable condition of the towel, and the initial discomfort of your room. It is clear that we fell short to provide you with a seamless check-in and the level of care your family required. I also apologize for the lack of communication following your stay; this is certainly not the level of follow-up you should have received. I have escalated your report to our team to investigate why these operational failures occurred and to ensure our team is held accountable for these oversights. Your feedback regarding the breakfast offers and the lack of communication is being reviewed to ensure we improve our service recovery processes moving forward. We appreciate you taking the time to outline these specific issues, as it is only through such honest feedback that we can identify and address these systemic problems. Sincerely, Blessing

Customer review rating 1.5/5

Phillip A. Business - Confirmed reviews ALL

Check in was pleasent, however by the last night I realised thst the carpet gor wet, following the source, the shower was leaking. there was a horrible musty smell in the lobby, the paint was dirty and in need of a good new coat. there was multiple screws in furniture to holdnit together the old fluro tube for the bed light had NO cover

Dear Phillip, Thank you for reaching out to us. We are truly sorry to hear about the issues you encountered during your stay, specifically regarding the water leak, the unpleasant conditions in the lobby, and the maintenance concerns with our furniture and lighting. Please be assured that we are looking into these matters with the utmost urgency to address these lapses in our standards and to avoid such occurrences in the future. We sincerely apologize for this experience and appreciate you bringing these details to our attention. Sincerely, Blessing

Other web-users rate our hotel

  • 1,222 reviews 8.7/10 Location
  • 2,094 reviews 3.6/10 Room
  • 899 reviews 6.6/10 Service
  • 25 reviews 6.7/10 WiFi
  • 1,291 reviews 3.1/10 Comfort
  • 985 reviews 2.6/10 Cleanliness
  • 604 reviews 5.2/10 Value
  • 428 reviews 1.7/10 Amenities

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