Fribourg Centre Remparts By Mercure 4 stars

The staff for the most part were very friendly and tried their best to make our stay the best they could. The breaksfast was hmmm a bit of a disaster to be honest. I do expect a warm breakfast staying in a hotel like this and even with renovations being done at least having some kinda of options for a war breakfast would have been called for. The person in charge of the breakfast was trying her best to do the sorting and organizing but there was no way to either speak german or english with her as she "only" spoke french which i can't and i think that there should be a option of english if you are dealing with customers. The rooms are clean, but seem a little very outdated and i am used to having a better experience for the price.

Friendly staff, nice room - although a bit old fashioned. Good internet connection. And kettle in the room. The hotel is currently undergoing renovation, which meant, among other things, that the breakfast is served in the basement, no proper front desk and temporary entrance.

We arrived with 3 high-ranked government officials and at 10 pm and had to use a side entrance (the emergency exit?), doors locked, weird setting. After checking in in a provisionary very untidy room, we were told that there is no elevator working to get up to floor 3 (the highest floor) for our rooms. We had to carry our suitcases up the (pretty narrow) stair cases. There was no assistance. Breakfast was great even though in a basement due to the construction. No advance information about this. Overall, nobody really felt like being in a Mercure Hotel - maybe this is Swiss style, a bit sophisticated personnel, but no real service. At the reception (if you want to call it so) -even at breakfast, we experienced Eastern-European "charme" A pity. But the room was really super great!! Had the rest been at least a bit more appropriate, the experience would have been great

I enjoyed my stay at the hotel. Although there were renovations at the time I visited, the rooms were clean and the service was very good. It is also located right next to a bus station, which is convenient.

Hotel being re-constructed (lobby not accessible), small rooms, no personnel (no breakfast service, had to search plate and fork in the kitchen, poor breakfast selection, breakfast room in the cellar without window) etc.