Mercure Fribourg Centre Remparts 4 stars

Customer review rating (ALL Rating) 4.5/5 564 reviews

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Mercure Fribourg Centre Remparts - Image 1
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Mercure Fribourg Centre Remparts - Image 3
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Chemin Montrevers 1, 1700 FRIBOURG, Switzerland

Description

Hotel extras

  • Car park available

  • Close to the downtown area

  • ALL Program

  • Meetings and Events

Our accommodation(s)

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Hotel location

Mercure Fribourg Centre Remparts

Chemin Montrevers 1
1700 FRIBOURG
Switzerland

GPS:46.81175, 7.15716

Telephone
Fax +41 26 347 56 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOBBY BAR

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  564 reviews

Good value for money

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Good but can be improved

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Léo Boyer - General Manager

Nice hotel in fribourg

Customer review rating 4.5/5

Marc Couples - Confirmed reviews ALL

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Fribourg Centre Remparts. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Léo Boyer - General Manager

room for improvment....

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback with us. We truly appreciate your kind words regarding the professionalism and dedication of our team member on Saturday night. Providing excellent service is a priority for us, and we are glad to hear that this was recognized. Regarding our food offering, we do provide a selection of meals from a catering service. However, as these are fresh products with a short shelf life, we limit quantities to reduce waste. We regret that this impacted your dining experience and take your comments into consideration for future improvements. We would also like to remind you that you were upgraded to a Privilege room as a gesture of hospitality. We are sorry that our in-room tea and infusion selection was too limited for your taste, and we will review this to better meet guest expectations. We sincerely apologize for the technical issue with the air conditioning and for any inconvenience it caused. Additionally, the cleanliness of our rooms is of utmost importance, and we will reinforce our quality checks to ensure that such oversights do not happen again. Your feedback is valuable to us, and we will use it to enhance our services. We hope to have the opportunity to welcome you again for a much-improved experience. Best regards, Léo Boyer - General Manager

Well located walking distance to nice restaurants

Customer review rating 4.0/5

Margaret F. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Léo Boyer - General Manager

Other web-users rate our hotel

  • 314 reviews 8.7/10 Location
  • 508 reviews 7.3/10 Room
  • 341 reviews 9/10 Service
  • 8 reviews 8.8/10 WiFi
  • 237 reviews 8.4/10 Breakfast
  • 150 reviews 7.8/10 Cleanliness
  • 70 reviews 5.3/10 Amenities
  • 67 reviews 5.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.