Fribourg Centre Remparts By Mercure 4 stars

Customer review rating (ALL Rating) 4.2/5 226 reviews

Hotel extras

Come and discover Hôtel Fribourg Centre Aux Remparts By Mercure. Its harmonious rooms are designed to suit all kinds of stay. Ideal for business travelers, the hotel has 4 fully equipped meeting rooms.

Our accommodation(s)

Spacious, with an Art Deco design, our rooms are real living spaces and adapt to all requirements.

Hotel location

Fribourg Centre Remparts By Mercure

Chemin Montrevers 1
1700 FRIBOURG
Switzerland

GPS:46.81175, 7.15716

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LOBBY BAR

Non contractual photo

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  226 reviews

Friendly Staff for the most part

Customer review rating 3.0/5

Sandra S. Couples - Confirmed reviews ALL

The staff for the most part were very friendly and tried their best to make our stay the best they could. The breaksfast was hmmm a bit of a disaster to be honest. I do expect a warm breakfast staying in a hotel like this and even with renovations being done at least having some kinda of options for a war breakfast would have been called for. The person in charge of the breakfast was trying her best to do the sorting and organizing but there was no way to either speak german or english with her as she "only" spoke french which i can't and i think that there should be a option of english if you are dealing with customers. The rooms are clean, but seem a little very outdated and i am used to having a better experience for the price.

Renovation

Customer review rating 3.5/5

Ap Business - Confirmed reviews ALL

Friendly staff, nice room - although a bit old fashioned. Good internet connection. And kettle in the room. The hotel is currently undergoing renovation, which meant, among other things, that the breakfast is served in the basement, no proper front desk and temporary entrance.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Léo Boyer - General Manager

Unfortunately under construction - lobby closed - no elevator

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

We arrived with 3 high-ranked government officials and at 10 pm and had to use a side entrance (the emergency exit?), doors locked, weird setting. After checking in in a provisionary very untidy room, we were told that there is no elevator working to get up to floor 3 (the highest floor) for our rooms. We had to carry our suitcases up the (pretty narrow) stair cases. There was no assistance. Breakfast was great even though in a basement due to the construction. No advance information about this. Overall, nobody really felt like being in a Mercure Hotel - maybe this is Swiss style, a bit sophisticated personnel, but no real service. At the reception (if you want to call it so) -even at breakfast, we experienced Eastern-European "charme" A pity. But the room was really super great!! Had the rest been at least a bit more appropriate, the experience would have been great

Dear Ulrike G., Thank you for taking the time to tell us about your experience at the Fribourg Centre Remparts By Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léo Boyer - General Manager

Excellent Stay in Fribourg

Customer review rating 4.5/5

Ahmed Business - Confirmed reviews ALL

I enjoyed my stay at the hotel. Although there were renovations at the time I visited, the rooms were clean and the service was very good. It is also located right next to a bus station, which is convenient.

Dear Ahmed Mohamed H., We very much appreciate your comments regarding your stay at the Fribourg Centre Remparts By Mercure. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Léo Boyer - General Manager

Never seen a 4 star hotel with this low quality

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Hotel being re-constructed (lobby not accessible), small rooms, no personnel (no breakfast service, had to search plate and fork in the kitchen, poor breakfast selection, breakfast room in the cellar without window) etc.

Dear Christian F., Thank you for taking the time to tell us about your experience at the Fribourg Centre Remparts By Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Léo Boyer - General Manager

Other web-users rate our hotel

  • 367 reviews 8.6/10 Location
  • 429 reviews 6.8/10 Room
  • 289 reviews 8.1/10 Service
  • 10 reviews 9/10 WiFi
  • 302 reviews 8/10 Breakfast
  • 265 reviews 5.8/10 Comfort
  • 116 reviews 8.7/10 Cleanliness
  • 73 reviews 3.7/10 Vibe

Powered by Trustyou

All our hotels in Fribourg