Mercure Fribourg Centre Remparts 4 stars

Customer review rating (ALL Rating) 4.6/5 748 reviews

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Description

Hotel extras

  • Car park available

  • Close to the downtown area

  • ALL Program

  • Meetings and Events

Our accommodation(s)

Hotel location

Mercure Fribourg Centre Remparts

Chemin Montrevers 1
1700 FRIBOURG
Switzerland

GPS:46.81175, 7.15716

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOBBY BAR

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  748 reviews

Customer review rating 1.5/5

Sarah B. Business - Confirmed reviews ALL

Your hotel is lovely, in a great location with exceptional staff. However, during both nights I woke up with bites on my skim around my stomach. Initially I thought that they were maybe marks from my clothes - but on returning hom my doctor has confirmed that they are insect bites - so I suspect that you need to treat the bedding in room 209 for bugs.

Customer review rating 1.5/5

Diogo F. M. Solo - Confirmed reviews ALL

Dear Mercure Fribourg Management, I am writing to express my disappointment regarding my recent stay at your hotel. As a Platinum member of your loyalty program, I usually appreciate the warm welcome and high standards maintained by Accor properties. Unfortunately, my experience at Mercure Fribourg did not reflect those standards. Upon arrival, I was assigned what was meant to be an upgraded room, but it had a strong and unpleasant odor, reminiscent of sewage and dampness. When I reported this issue to the front desk, the receptionist chose to accompany me to the room to check for himself. Once there, he stated that “it smells like this everywhere in the hotel,” which is clearly not true. After returning to the reception, he hesitated to reassign me, explaining that the hotel was almost full and that changing rooms would mean losing the upgraded category. I told him I did not mind, as long as the new room was clean and comfortable. Unfortunately, the new room also had issues — I found a large hair in the sink, which was very disappointing. When I inquired about the possibility of a late checkout, I was told to check with the following day’s staff, which made it impossible to rest properly. Additionally, the air conditioning was not functioning, leaving the room at an uncomfortable 25°C throughout the night. The pillows were extremely hard, further reducing comfort and rest quality. Overall, this stay fell far below the level of service and quality expected, especially for a loyal Accor Platinum guest. I kindly ask that you review this matter and consider a gesture of goodwill or suitable compensation for the multiple inconveniences experienced. Thank you for your understanding and attention. I look forward to your response. Yours sincerely, Diogo Bernardo F. M.

Customer review rating 4.0/5

Clyanne A. Y. Business - Confirmed reviews ALL

Spacious room, neat and clean with necessary comfort

Customer review rating 4.0/5

Virginie B. G. Business - Confirmed reviews ALL

Well located - Very calm - Outside of the hotel not engaging but nice renovated room and staff extremely nice and helpful. Service and solution oriented.

Customer review rating 5.0/5

Dennis M. Solo - Confirmed reviews ALL

Great hotel with great staff and in the perfect location for what I needed, also has a secure carpark for my motorcycle

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Léo Boyer - General Manager

Other web-users rate our hotel

  • 351 reviews 9.2/10 Location
  • 506 reviews 7.9/10 Room
  • 386 reviews 9/10 Service
  • 8 reviews 9.4/10 WiFi
  • 247 reviews 8.2/10 Breakfast
  • 161 reviews 8.6/10 Cleanliness
  • 76 reviews 5.7/10 Food
  • 11 reviews 10/10 Bar

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