Mercure Fribourg Centre Remparts 4 stars

Customer review rating (ALL Rating) 4.6/5 759 reviews

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Mercure Fribourg Centre Remparts - Image 1
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Chemin Montrevers 1, 1700 FRIBOURG, Switzerland

Description

Hotel extras

  • Car park available

  • Close to the downtown area

  • ALL Program

  • Meetings and Events

Our accommodation(s)

Hotel location

Mercure Fribourg Centre Remparts

Chemin Montrevers 1
1700 FRIBOURG
Switzerland

GPS:46.81175, 7.15716

Telephone
Fax +41 26 347 56 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOBBY BAR

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  759 reviews

Customer review rating 3.5/5

Martin R. C. Couples - Confirmed reviews ALL

Recently I stayed in the Mercure Fribourg Centre Remparts. It is an excellent hotel, with beautiful and very comfortable rooms. But, I am furious, since the hotel suggest that they have a restaurant. It is announced at the reception and in the elevators. But when I asked where I could find the restaurant I was told, there is none, there is a catering possibility. This misleading and highly discomfortable suggestion results in a low appreciation of the hotel.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the comfort of our rooms and the overall quality of your stay. We did note your frustration regarding the mention of our “restaurant.” To clarify, we do offer a service of meals prepared by a caterer and delivered every two days, ensuring freshness and quality. We understand that this information may have come as a surprise and caused some… frustration, especially when expecting a traditional restaurant. We hope that you were still able to enjoy other aspects of your stay and that we will have the pleasure of welcoming you again in the future. Kind regards Léo Boyer - General Manager

Customer review rating 1.5/5

Sarah B. Business - Confirmed reviews ALL

Your hotel is lovely, in a great location with exceptional staff. However, during both nights I woke up with bites on my skim around my stomach. Initially I thought that they were maybe marks from my clothes - but on returning hom my doctor has confirmed that they are insect bites - so I suspect that you need to treat the bedding in room 209 for bugs.

Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel, its location, and our staff. We were, however, very surprised by your comments regarding insect bites in room 209. This room had been rented prior to your arrival and several times after your departure, and we have not received any similar reports from other guests. Nonetheless, we take such matters seriously, and we will conduct a thorough inspection and treatment of the bedding as a precautionary measure. We are sorry for any discomfort you experienced during your stay and appreciate your bringing this to our attention. Kind regards Léo Boyer - General Manager

Customer review rating 1.5/5

Diogo F. M. Solo - Confirmed reviews ALL

Dear Mercure Fribourg Management, I am writing to express my disappointment regarding my recent stay at your hotel. As a Platinum member of your loyalty program, I usually appreciate the warm welcome and high standards maintained by Accor properties. Unfortunately, my experience at Mercure Fribourg did not reflect those standards. Upon arrival, I was assigned what was meant to be an upgraded room, but it had a strong and unpleasant odor, reminiscent of sewage and dampness. When I reported this issue to the front desk, the receptionist chose to accompany me to the room to check for himself. Once there, he stated that “it smells like this everywhere in the hotel,” which is clearly not true. After returning to the reception, he hesitated to reassign me, explaining that the hotel was almost full and that changing rooms would mean losing the upgraded category. I told him I did not mind, as long as the new room was clean and comfortable. Unfortunately, the new room also had issues — I found a large hair in the sink, which was very disappointing. When I inquired about the possibility of a late checkout, I was told to check with the following day’s staff, which made it impossible to rest properly. Additionally, the air conditioning was not functioning, leaving the room at an uncomfortable 25°C throughout the night. The pillows were extremely hard, further reducing comfort and rest quality. Overall, this stay fell far below the level of service and quality expected, especially for a loyal Accor Platinum guest. I kindly ask that you review this matter and consider a gesture of goodwill or suitable compensation for the multiple inconveniences experienced. Thank you for your understanding and attention. I look forward to your response. Yours sincerely, Diogo Bernardo F. M.

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Fribourg. We sincerely regret that your experience did not meet the high standards you rightly expect as a Platinum member of the Accor loyalty program. Please accept our apologies for the issues you encountered, including the unpleasant odor in your initial room, the cleanliness concerns in the reassigned room, the non-functioning air conditioning, and the discomfort of the pillows. We fully understand how these factors affected the quality of your stay. Your comments have been shared with our team to ensure that our cleaning procedures, room maintenance, and front desk service are improved, so that future guests do not experience similar issues. We hope that despite this experience, you will consider staying with us again and allow us the opportunity to provide you with the high standard of service that Accor guests expect. Kind regards

Customer review rating 4.0/5

Clyanne A. Y. Business - Confirmed reviews ALL

Spacious room, neat and clean with necessary comfort

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Léo Boyer - General Manager

Customer review rating 4.0/5

Virginie B. G. Business - Confirmed reviews ALL

Well located - Very calm - Outside of the hotel not engaging but nice renovated room and staff extremely nice and helpful. Service and solution oriented.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Léo Boyer - General Manager

Other web-users rate our hotel

  • 348 reviews 9.3/10 Location
  • 512 reviews 7.9/10 Room
  • 390 reviews 9/10 Service
  • 8 reviews 9.4/10 WiFi
  • 249 reviews 8.2/10 Breakfast
  • 164 reviews 8.6/10 Cleanliness
  • 75 reviews 5.7/10 Food
  • 10 reviews 10/10 Bar

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