Mercure Fribourg Centre Remparts 4 stars

Customer review rating (ALL Rating) 4.6/5 718 reviews

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Mercure Fribourg Centre Remparts - Image 1
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Chemin Montrevers 1, 1700 FRIBOURG, Switzerland

Description

Hotel extras

  • Car park available

  • Close to the downtown area

  • Salle de Fitness

  • Meetings and Events

  • Bus gratuit

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Fribourg Centre Remparts

Chemin Montrevers 1
1700 FRIBOURG
Switzerland

GPS:46.81175, 7.15716

Telephone
Fax +41 26 347 56 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LOBBY BAR

The hotel bar welcomes you every day from 10am to 11pm offering all kinds of refreshment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  718 reviews

Customer review rating 5.0/5

Jo-anne J. L. Business - Confirmed reviews ALL

Dear Madam L., Thank you very much for your excellent rating and for your continued loyalty to our hotel. Your trust means a lot to us, and we are delighted to know that your stays with us continue to meet your expectations. Our entire team looks forward to welcoming you back again soon. Kind regards, Léo Boyer - General Manager

Customer review rating 4.0/5

Gemma A. Couples - Confirmed reviews ALL

Dear Sir, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the friendly service, the convenient parking, and your room upgrade. We are sincerely sorry that you did not receive your Gold member welcome gift during your stay. As an ALL Gold member, you should have received a Villars chocolate tablet as a token of our appreciation. Please accept our apologies for this oversight. We also appreciate your comments regarding the air conditioning, and we will look into this to ensure a more comfortable experience for our guests. We hope to have the pleasure of welcoming you back soon and providing you with the experience you deserve. Léo Boyer - General Manager

Customer review rating 2.0/5

Francesc B. G. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Léo Boyer - General Manager

Customer review rating 3.5/5

Martin R. C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the comfort of our rooms and the overall quality of your stay. We did note your frustration regarding the mention of our “restaurant.” To clarify, we do offer a service of meals prepared by a caterer and delivered every two days, ensuring freshness and quality. We understand that this information may have come as a surprise and caused some… frustration, especially when expecting a traditional restaurant. We hope that you were still able to enjoy other aspects of your stay and that we will have the pleasure of welcoming you again in the future. Kind regards Léo Boyer - General Manager

Customer review rating 1.5/5

Sarah B. Business - Confirmed reviews ALL

Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel, its location, and our staff. We were, however, very surprised by your comments regarding insect bites in room 209. This room had been rented prior to your arrival and several times after your departure, and we have not received any similar reports from other guests. Nonetheless, we take such matters seriously, and we will conduct a thorough inspection and treatment of the bedding as a precautionary measure. We are sorry for any discomfort you experienced during your stay and appreciate your bringing this to our attention. Kind regards Léo Boyer - General Manager

Other web-users rate our hotel

  • 313 reviews 9/10 Location
  • 460 reviews 8/10 Room
  • 350 reviews 9/10 Service
  • 6 reviews 9.6/10 WiFi
  • 217 reviews 8.2/10 Breakfast
  • 143 reviews 8.5/10 Cleanliness
  • 72 reviews 5.1/10 Food
  • 49 reviews 6.3/10 Amenities

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