ibis Bern Expo 2 stars

Customer review rating (ALL Rating) 4.4/5 1,162 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE certified hotel

  • Proximity to the city center and free public transport with Bern Ticket

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Modern rooms spread over 9 floors

  • In 15 min., near the Rose Garden, another 5 min. near Bear Pit & Old Town

Our accommodation(s)

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Hotel location

ibis Bern Expo

Am Guisanplatz 4
3014 BERN
Switzerland

GPS:46.958677, 7.46403

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

ibis Bar is a cozy meeting place and a place to relax at any time of the day or night. We are looking forward to your visit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,162 reviews

TripAdvisor Rating  4.0/5  865 reviews

GOOD STAY FOR ONE NIGHT IN BERN (PROFESSIONAL REASONS)

Customer review rating 4.5/5

Anna Business - Confirmed reviews ALL

VERY KIND AND HELPFUL STAFF, CLEAN ROOM, COMFORTABLE BED, ENOUGH TOWELS IN THE BATHROOM, PARKING SPACE AVAILABLE

Dear Anna, Thank you for sharing your thoughts on your recent experience. We're delighted to hear that our staff made a positive impression and that you found our rooms clean and comfortable, coupled with the convenience of available parking. Our team takes pride in delivering excellent service, and it's wonderful to know we've succeeded. We also appreciate your acknowledgment of the comfortable bedding and the general upkeep of the hotel. Regarding the fluctuation in pricing, please note that our rates can vary depending on the day of the week and season, reflecting the demand in the area. We strive to provide the best value and accommodate our guests' needs, and we hope that the inclusion of a free public transport ticket added value to your stay. We regret to hear that there was a misunderstanding about the welcome drink, and we'd like to clarify that our loyalty program benefits are consistently reviewed to enhance our guests' experiences. Thank you again; it would be a pleasure to welcome you back. Best regards from the whole team with Matthias, Director

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Thank you for the friendly staffs who are helpful and patient attending to us.

Dear Guest, Thank you for sharing your experience with us. We're thrilled to hear that you found our staff friendly and helpful, as our team strives to provide excellent service around the clock. It's always encouraging to know that our efforts are noticed and appreciated. It would be a pleasure to welcome you again. Kindest regards,

Good hotel

Customer review rating 4.5/5

Malcolm Families - Confirmed reviews ALL

Good locaton with good transport links very close by. Room clean and tidy, although no coffee making facilities which was a disappointment. Staff friendly and helpful. If coffee making facilities were provided, we'd stay there again.

Dear Marion, Thank you for sharing your review. We truly appreciate it! We're delighted to hear that you found our location convenient and our rooms clean and tidy. Our team takes great pride in offering friendly and helpful service, and we're glad this was reflected during your stay. Regarding your note on the lack of coffee making facilities, we appreciate your feedback. While our rooms are designed to be modern and functional, we understand that amenities such as a coffee maker can enhance the comfort of your stay. We will certainly take your preference into account as we continuously strive to improve our guest experience. Please rest assured that your comment about the check-in process is being taken seriously. We aim to provide efficient service even during peak times, and we're sorry for any delay you encountered. We hope you will give us the chance to provide you with an improved experience. Best regards from the whole team with Matthias, Director

Comfortable stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The room was nice and comfortable. The breakfast was great with a lot of choice. Unfortunately, there was no kettle (water cooker) in the room. Also, there were no hygiene products - like ear cleaners, which is. a pity.

Dear Dimitrije, Thank you for sharing your review. We truly appreciate it! We're delighted to hear that you found our rooms to be nice and comfortable, and that our breakfast selection met your expectations with its variety. We acknowledge your feedback regarding the absence of a kettle in the room and the lack of hygiene products. While our rooms are designed to cater to the modern traveler with essentials, we understand that these amenities can enhance a guest's stay. Please rest assured that we take note of all guest feedback as we continuously strive to improve our service. Keep in mind, that we will provide hot water at the front desk free of charge or that you can borrow a kettle at the front desk. That might be a nice option for you for a next time. It's heartening to know that our staff, particularly the Russian speaking lady at the reception, made a positive impact during your stay. We're proud of our team for their contribution to your satisfaction. We hope you will give us the chance to provide you with an improved experience. Best regards from the whole team with Matthias, Director

Comfortable, easily accessible and efficiently run

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

See above

Dear Arthur, We're so grateful you took the time to share your experience with us. We are glad to hear that you found our hotel comfortable, easily accessible, and efficiently run. Our team strives to provide a seamless experience for our guests, and it is great to know that our reception team was able to assist you promptly with your request for extra pillows. We apologize if you found the hotel to be busy at times during your stay. Our location and the free public transport with the Bern Ticket make our hotel a popular choice for travelers. We appreciate your understanding and will continue to work on providing the best possible experience for all our guests. It would be a pleasure to welcome you back for an even better stay. Best regards from the whole team with Matthias, Director

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Other web-users rate our hotel

  • 333 reviews 8.6/10 Location
  • 463 reviews 7.2/10 Room
  • 441 reviews 9.1/10 Service
  • 13 reviews 8.9/10 WiFi
  • 202 reviews 5.8/10 Breakfast
  • 181 reviews 8/10 Cleanliness
  • 42 reviews 3/10 Food
  • 9 reviews 10/10 Bar

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