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ibis Bern Expo Hotel 2 stars

Customer review rating 4.3/5 3,165 reviews

ALLSAFE approved hotel

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ibis Bern Expo
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Hotel extras

  • An ALLSAFE-certified hotel.

  • Modern rooms with free-WiFi and air-condition system

  • Bar serving snacks and drinks around the clock. Enjoy a hearty buffet breakfast every morning

  • Paid parking on site. Bern Ticket to use free of charge the public transports in the city.

  • Close to BERNEXPO, 500 m to Stade de Suisse, 7 min to the old town by tram.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Bern Expo

Am Guisanplatz 4
3014 bern
switzerland

Tel: +41313351200

Fax: (+41)31/3351210

Check-in from 14h00

Check out up to 12h00

  • BERN HAUPTBAHNHOF :  9 GUISANPLATZ EXPO

  • By plane

    BELP BELPMOOS AIRP. At 10km / 6.21 miles

  • By car

    BERN WANKDORF At 1km / 0.62 miles

  • By train

    BERN/BERN At 1.5km / 0.93 miles

  • By train

    HAUPTBAHNHOF BERN At 1km / 0.62 miles

GPS :46.958677, 7.46403

Our accommodation(s)

Uncomplicated, modern and comfortable, with a cozy bed and a functional bathroom. You will find everything you need in an Ibis room.

Our restaurants and bars

BAR

Due to the current situation, closed until further notice. Relaxing at the bar: The Ibis Bar is a cozy meeting point and a place to relax at any time of the day or night.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,165 reviews

tripadvisor

TripAdvisor Rating 4.0/5

839 reviews

Perfect for Expo Bern guests and exhibitors

Customer review rating 5.0/5

Daniel Business - 05/07/2021 Confirmed reviews ALL

Very pleasant stay. Great welcome from Jamil, who makes us feel at home. Thank you very much

Dear Mr. R. We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive positive feedback. We will share your comments with Jamil, I am sure he will love it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Selin - Front Office

Well located

Customer review rating 4.0/5

Sarto Solo - 03/07/2021 Confirmed reviews ALL

As per 2020 used the hotel for the Chasing Cancellera Bern - Andermatt event. Ideally located for the start at the YB Bern football stadium. Clean rooms and friendly staff

Dear Andrew, Thank you so much for taking the time to write a review about your stay with us. We are glad that you enjoyed our hotel. Your positive feedback is very motivating for all of our staff. We are looking forward to seeing you soon again. Best regards, Your ibis Bern Expo Team with Javier Iglesias

Not the hotel we wanted to stay at

Customer review rating 1.5/5

Ll Couples - 08/05/2021 Confirmed reviews ALL

We booked the Ibis but without notification we were booked into the Novotel. Because they had no twin room available, one of us had to sleep on a foldout bed. This was ahead of an important event but we slept really badly because the foldout was uncomfortable. I submitted a complaint via the website but we did not receive a response.

Dear Mr. D., Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Indeed you received a free upgrade in the hotel Novotel Bern Expo due to the closure of the hotel ibis Bern Expo during the Covid-19 crisis. We are sorry for the inconvenience about the none existing Twin rooms in the hotel Novotel. For the futur please let us now if there is a problem with the room so we can find a solution. At the ibis aswell as at the Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Hotel ibis Bern Expo team - Novotel Bern Expo team

Well located and clean, but closed during our stay without proper information.

Customer review rating 2.0/5

Oskar Couples - 06/09/2020 Confirmed reviews ALL

Well located, we enjoyed the automatic doors from the garage to the elevators. The room was clean, but smaller than what we booked. No handtowels just two bathtowels. The hotel closed suddenly, because 9 workers had corona. The guests were not informed about the closure. We and some others were searching for breakfast, as the room was closed without an obvious note. No note was given in our room. Reception was empty with a note to contact the Novotel reception. On a positive note, the people at the reception were all very friendly. It's just bad to read in the local newspaper and police report that the guests were asked to leave the hotel, as we and all the other guests I met the following day didn't know anything about it.

Dear Oskar, Thank you for taking the time to give us your Feedback on behalf of your stay with us. We would like to apologize to you for the situation you experienced during your stay. Unfortunately, a lot went wrong and could have done a lot better. Since this is an extraordinary situation, we were not prepared. We have learned from our mistakes so that something like this does not happen again. We hope that we can convince you with your next stay and hope to see you again soon. Sincerely, ibis Bern Expo

Great view on the Gurten

Customer review rating 4.5/5

Yvonne Families - 03/08/2020 Confirmed reviews ALL

We just needed a place to stay overnight and were then pleasantly surprised by the spaciousness of the room and the fantastic view from the window.

Dear Yvonne, We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Bern Expo

Great stay

Customer review rating 4.0/5

Thera Couples - 17/07/2020 Confirmed reviews ALL

Clean room, receptionist was ok... good location

Dear Mrs. G., We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Ibis Bern Expo Team

nice like always

Customer review rating 4.0/5

Tp Business - 16/07/2020 Confirmed reviews ALL

Am permanent guests since 2.5 yrs

Sehr geehrter Herr P. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Bern Expo. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Es ist immer eine Freude Sie bei uns zu haben, wir können Sie bald zum Inventar mitzählen. Mit herzlichen Grüßen Ihr Ibis Bern Expo Team
Customer review rating 5.0/5

Anonymous Couples - 24/02/2020 Confirmed reviews ALL

Know it well. Thqnks to Yjsnil got exactly right room

Dear Marilyn B., We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Disappointing

Customer review rating 2.0/5

Dr C. Business - 19/02/2020 Confirmed reviews ALL

No hospitality. No courtesy n concern for guests. Very bad food arrangements

Dear c. M., Thank you for taking the time to tell us about your experience at the ibis Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

OK all round

Customer review rating 4.5/5

Paul (. Solo - 05/02/2020 Confirmed reviews ALL

Good staff able to deal with requests (e.g. requests for early breakfast, use of a printer to get a boarding pass). Room was satisfactory, but air conditining could not be adjusted to individual requirements (room was too warm for me). The carpet in the room was a bit dirty, but to be faire this reflects constant footfall over the years. Good breakfast, though the room was a bit small when people all turned up. Overall, perfectly acceptable and happy to stay again.

Dear Mr. W., We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier Front Office Manager

Home from home

Customer review rating 5.0/5

Paul Business - 24/01/2020 Confirmed reviews ALL

I stay regularly at this hotel for business. It is ideally placed close to transport links and has great local amenities. The staff make this hotel much more than a 2 star hotel and I would not consider staying elsewhere when in Bern.

Dear PAUL D., We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With guest like you Mr. D. our work is a pleasure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Man weiß, was man bei Ibis bekommt

Customer review rating 4.5/5

Bj Business - 24/01/2020 Confirmed reviews ALL

You get what you pay

Sehr geehrter Herr M. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Bern Expo. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

good stay

TripAdvisor rating 5.0/5

adolfoschanz Business - 24/01/2020 TripAdvisor review

the hotel is new , and the service ids OK except at the bar, the service wasn't very friendly Parking is free when Platinum member Which is very nice , but the hotel is quite far from the center. no too many options for restaurant near by

Dear Guest Thank you very much for your review. First of all, we would like to apologize the unfriendliness at our bar. We do our best to improve this service in the future. For any restaurant tips you can always ask our staff. There are plenty good restaurants around the hotel in walking distance. We very appreciate your comment and hope to see you soon again at our hotel.

Great location decent room if a little small

Customer review rating 4.0/5

Keith Solo - 20/01/2020 Confirmed reviews ALL

Having stayed at Bern Expo before but before refurbishment I decided to try again. Great location opposite the tram stop. Trams every 5-6 minutes to Bern main station. Room decent if a little small. But other than that it served a purpose. The breakfast area again is also quite small. And they could do with more hot items than just eggs. Perhaps bacon and baked beans?

Dear Keith H., We very much appreciate your comments regarding your stay at the ibis Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have noted your suggestion for the breakfast buffet. Thank you very much. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

war alles gut

Customer review rating 4.5/5

Dame Business - 11/01/2020 Confirmed reviews ALL

war alles gut

Sehr geehrte Frau C. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Bern Expo. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

Value for its cost

TripAdvisor rating 3.0/5

ChrysaB Family - 03/01/2020 TripAdvisor review

Easy access to Bern a center We had a family room which was a normal size with a view over a horse house. Friendly staff at the reception , quiet hotel even though it was really busy I will propose an update at towels & carpet

Dear Guest Thank you very much for your review. Of course, we well noted your comment about the towels & carpet. The carpet in the rooms is quite new while the one in our stairwell will be replaced. Regarding the towels; we are now working with a new laundry company and hope to increase the quality in this part. We very appreciate your comment and hope to see you soon again at our hotel.

Excellent

TripAdvisor rating 5.0/5

Linda S Family - 08/12/2019 TripAdvisor review

Had a great stay. Staff were welcoming and only but helpful. We asked for two extra pillows and they were in the room very fast. Always greeted us in the morning and when ever we came and went. Clean and warm and comfortable. Shower room was spotless and shower was good. Thank you

Dear Guest Thank you very much for your great review. With pleasure we will transfer these kind words to our staff. We very appreciate your comment and hope to see you soon again at our hotel.

Kind and best service mind staff

TripAdvisor rating 5.0/5

nana k Friends getaway - 23/09/2019 TripAdvisor review

When I arrive in bern , i’m so impress with your kind staff at front . He help us with. Good advice for our traveling trip . His kind supports for all our request and question is helping us very much. Regret that I forgot to ask his name for mention to thanks you . My trips stay at room 915,917 on sep 19,2019 💕💕 Thanks for your kindness. We will visit again for sure !!!!

Dear Guest Thank you very much for your kind review. Of course, we are very happy that you were satisfied with our staff and enjoyed your stay here. We very appreciate your comment and hope to see you soon again at our hotel.

A pleasant stay in Bern

TripAdvisor rating 4.0/5

RichardRalf Family - 13/08/2019 TripAdvisor review

Arrived by car and found the hotel easily with plenty of parking. Reception were polite and helpful. Room was clean, comfortable with good air con. Lovely view of the city with the Alps in the background. Easy to get to the old town via tram. Also, a short walk to the shops and football stadium in the Wankdorf Center.

Dear Guest Thank you very much for your review. We very appreciate your comment and hope to see you soon again at our hotel. Your Ibis Bern Expo - Team

Excellent service

TripAdvisor rating 5.0/5

5rochoa Couples - 20/06/2019 TripAdvisor review

Great hotel, great service, they provided tickets for public transportation during my stay. Excellent. it is in front of a tram station that take you to downtown and train stations. I would stay in this hotel again without hesitation.

Dear Guest Thank you very much for posting your thoughts on Tripadvisor. We are happy to hear you enjoyed your stay with us at our great location here in Bern. It is our pleasure to receive such a wonderful feedback and we are extremely proud to share your comments with our whole team. Thank you! We are looking forward to welcome you again very soon! Sunny regards from beautiful Bern YOUR Ibis Bern Expo Team

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