ibis 3 Lacs Neuchâtel 2.5 stars

Customer review rating (ALL Rating) 4.5/5 299 reviews

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ibis 3 Lacs Neuchâtel - Image 1
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Le Verger 1, 2075 THIELLE, Switzerland

Description

Hotel extras

  • Spacious rooms featuring Sweet Bed bedding

  • Free outdoor parking with electric car charging stations.

  • Tourist Card for free travel on public transport and museums in the canton

  • Light meals available around the clock

  • Free, fully enclosed bike parking and a repair kit available

Our accommodation(s)

Hotel location

ibis 3 Lacs Neuchâtel

Le Verger 1
2075 THIELLE
Switzerland

GPS:47.021422, 7.028465

Telephone
Fax +41 32 755 75 57

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Bar Ibis 3 Lacs

The Bar : a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  299 reviews

TripAdvisor Rating  3.6/5  369 reviews

Customer review rating 4.0/5

Jean-paul B. Couples - Confirmed reviews ALL

HOTEL EN TRAVAUX

Cher Jean-Paul b., Nous vous remercions pour votre retour concernant votre séjour. Nous sommes heureux que vous ayez apprécié votre visite malgré les travaux en cours. Ceux-ci sont nécessaires pour améliorer nos installations et offrir un meilleur service à nos clients. Cordialement, Fatima / Réceptionniste ibis 3 Lacs Neuchâtel

Customer review rating 5.0/5

Dino M. Friends - Confirmed reviews ALL

amazing ,

Dear Ms. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel clean and our staff, especially Nuno, accommodating. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis 3 Lacs Neuchâtel

Customer review rating 0.5/5

Hind A. Business - Confirmed reviews ALL

Unfortunately, our experience at Hotel Bisi 3 Lac was very disappointing. The hotel felt completely disconnected and lacked basic comfort. It was extremely noisy, making it impossible to rest or work. Due to the poor conditions, we had no choice but to cancel our reservation and move to another hotel. Despite explaining the situation, the hotel refused to refund the remaining 3 nights, which we find very unfair given the circumstances. I would not recommend this place to anyone looking for a peaceful or professional stay.

Dear Hind A., I have taken note of your comments regarding your recent stay with us and I sincerely regret that it did not meet your expectations. However, I would like to point out that we are doing everything possible to ensure our clients a peaceful and relaxing environment. Our establishment, located away from the city center, is also recognized for its calm, especially at the end of the week. During your visit to the reception, no comfort problems were reported; you only mentioned the constraints related to public transport, which led you to shorten your stay. We fully understand this difficulty, given the lack of infrastructure. Regarding your request for a refund of the two canceled nights, I would like to remind you that your reservation was for three nights, at a preferential rate that cannot be cancelled or changed. The reception team only applied the current sales conditions, as explained to you and accepted on site. We remain of course attentive to the comments of our clients and would sincerely appreciate being able to discuss with you directly during your stay, in order to search together for a suitable solution as much as possible. We are sorry that your experience was not fully satisfactory and thank you for the time you spent sharing your impressions. Best regards, Milena Chevallier, General Manager ibis 3 Lacs Neuchâtel

Customer review rating 3.5/5

Fabien A. Business - Confirmed reviews ALL

Personnel sympathique mais l'hôtel doit vraiment être raffraichi

Cher Fabien A., Nous vous remercions pour vos commentaires. Nous apprécions votre mention du personnel et prenons note de votre ressenti concernant l'état de l'hôtel. Vos retours sont précieux pour nous. Cordialement, Fatima / Réceptionniste ibis 3 Lacs Neuchâtel

Customer review rating 3.5/5

Daniela W. Couples - Confirmed reviews ALL

Nett, zuvorkommender Empfang. Wir haben uns sicher und wohl gefühlt, jedch ist das Haus etwas in die Jahre gekommen.

Sehr geehrte Frau W., Vielen Dank für Ihre Rückmeldung. Es freut uns, dass Sie unseren Empfang und die Lage geschätzt haben. Wir nehmen Ihre Anmerkung zur Ausstattung des Hauses zur Kenntnis und werden diese in unsere Überlegungen einbeziehen. Mit freundlichen Grüßen, ibis 3 Lacs Neuchâtel

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Other web-users rate our hotel

  • 137 reviews 8.8/10 Location
  • 236 reviews 6.9/10 Room
  • 227 reviews 9.5/10 Service
  • 129 reviews 8.7/10 Breakfast
  • 86 reviews 8.5/10 Cleanliness
  • 50 reviews 3.3/10 Vibe
  • 41 reviews 5.8/10 Food
  • 36 reviews 5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.