ibis 3 Lacs Neuchatel Hotel 3 stars

We only stayed for 2 nights over the New Year holidays.

Ok.

We stayed at the Ibis "3 Lacs Neuchatel" for three nights and we had an excellent experience. The staff was very friendly and helpful; the breakfast was great. And the Ibis hotel was dog-friendly! Convenient location next to the motorway and just a short drive to Neuchatel's city centre. Main problem - especially on a hot summer day: no air condition.

Convenient and practical.

Upon arrival I was asking about the opening hours of the bar, "theoretically open but no alcohol". At 25° plus it would have been nice to sit outside in the nice garden /pool area and have a beer. In todays time there should be power plugs next to the bed, just because cell phones are used as alarm clocks by most people. Otherwise it is quite okay, but just in general a little more "freshness" in communication would serve well. Restaurants nearby (such as Kreuz in Gals) could be mentioned to support guests staying in such a rather out in nowhere place. The location is perfect to sleep, but to eat or enjoy an nice evening it's a bit lonely.

Overnight stay near Neuchatel, the hotel is convenient near the freeway. It is a basic IBIS nothing fancy about it. It is IBIS you know what you get. Room is big and comfortable. Staff is friendly, price is expensive but it is Switzerland afterall.

Good. Staff really friendly. Calm room. Breakfast good.

The staff and hotel location were perfect. The shower wasn’t.

In linea con lo standard Ibis

Clean room, nice & efficient personnel.

All in all a pleasant experience with very helpful staff, situated in a practical location close to the highway and thus only 15 minutes to Neuchâtel. They have "caddies" there to transport all the luggage and free outside parking spaces all around the hotel. The hotel is agreeably quiet and the room was very clean and spacious (compared to other IBIS hotels). I also appreciated the shower and toilets in two separate rooms! For a frequent business T. - this type of hotel is ideal!

Very satisfied, except for the fact that the rooms have no air conditioning. It was over 30 degrees unfortunately too hot in the room.

The hotel staff were inexperienced with customer service. They were rude and often confused in their roles. One minute they are a receptionist then a barman/woman. Noisy guests, dirty hallways and frozen food and staff experience was just appalling. I would never return again even if I were paid to. The only positive was that breakfast was OK for a continental and pool area clean. This hotel needs extreme work both in the decor and the training of staff. There is also nothing for children. No games in the lobby or anything to make them feel welcome. Get rid of the frozen food, it is not appropriate to serve that rubbish to anyone. Invest in a toaster and have fresh toasted sandwiches ordered in, no preparation needed just pop them in a toaster. A hotel should always provide tea and coffee in the rooms. This hotel failed. Send staff on a customer service hotel management course. The cost of this would be eventually returned in happier customers returning. Provide a shuttle service for a small fee into the town of nauchatel. And get rid of the lobby old fashioned decor. The old patterns on those carpets would give any person a headache. I wish I could manage this hotel, I would send figures soaring. Such a wasted opportunity with this hotel, just no love in it whatsoever!

Nice room, convienient for a stop over. Some distance from the town / lakes - need to drive for these.

Rooms a bit too cold. Would be nice to have access to a kettle in the room