Swissôtel Kursaal Bern 4.5 stars

Nice spacious room with a great view of the city. The reception staff was very courteous and helpful.

We can't deny that the hotel is situated at the most perfect spot right across the old town. You can just walk across the bridge or take the buss or tram outside the hotel door. Not a family friendly hotel, more likely for business purposes like those giant corporate conference or business gatherings.

Good attention and a very good breakfast

We had booked hotel because of it's location and we weren't disappointed. Hotel is lovely and staff very helpful. We were upgraded to a Penthouse room at check in and it was fab. Tram stops right outside hotel or you can walk into center of Bern in a few minutes Would definitely stay here again

Air conditioning is a real treat. Staff behind the front desk is awesome. Breakfast buffet was delicious. Rooms are clean and quite.

Room was hot and uncomfortable. Unable to vent to outside. Staff not accommodating and uncaring despite reservation being booked more than 6 months in advance. Not worth the price & off the beaten path from town. Only plus side was the breakfast. Pricey but good.

The friendly and professional staff make the hotel a family home and I highly recommend it. The location is ideal. The restaurant is very nice and you eat very well. Only one inconvenience, the cards to enter the elevator and in the room have demagnetized a couple of times.

The h. was so calm and peaceful and the staff were always well mannered and very obliging. They were ready to give us anything we requested, ironing board, extra pillows and a map of Berne as well as happy to store our luggage in the last day. We enjoyed a refreshing stay in a clean, comfortable, spacious h.. Our room had a balcony and view of the Alps on a quiet side. Small disappointments were on the Saturday night at 3am for half an hour there was very loud banging like moving furniture banging against the floors and walls which was either coming from the room next door or above ours lasting for half an hour. But I think this was a noisy guest maybe. The breakfast was excellent but maybe an extra member of staff is needed as we had to ask for coffee three times one morning. We would come and stay again. The outside and bar areas are lovely. The Giardino Restaurant we would not eat at again. You pay good money to eat there but the food and the service, although ok, they just lack something. We had tomato soup to start and it was more like tinned tomatoes in taste. The waiter spent a lot of time chatting with the manager and didn't look over at the tables enough to see what customers needed. I had to request a wine list myself. The waiter did not know the menu or what was on it - he had to look at it himself when discussing food. He was pleasant but just slow and lacked training maybe. Small details like they gave us a dessert spoon to eat our soup. The main course lacked flair and didn't make you feel it was deliscious - we had the prawns in pasta. Overall we felt we spent a lot of money in a meal that gave no more satisfaction than a fast food restaurant would have. It would be good if they improved the food and the service slightly to give it the quality that the Allegro h. has. Thank you for a relaxing stay in your beautiful city.

We specifically changed hotels for the air conditioning which did not really work well. Was awoken by window cleaning at 1:00 Am in the morning!!! Tried to have cocktails outside but was ignored and the waiter would not come to see if we would like another cocktail. We eat at theYu restaurant which was nothing special and there was a dead fly on the table. The front desk staff was friendly and very helpful!

Very nice hotel, perfect location to easy access the center of Bern with the shopping and dining areas but also the fair and surrounding industry park. Tram stop in front of the hotel.

-Sauna was under renovation ( but that has been the case for over a year since I last visited) -have always been given a room on the inside, with no windows facing outside- Room 431 -The connection for the kettle is not near the table -No ironing board in the room Considering our company CSL Behring uses this hotel quite frequently, there does not seem to be any recognition to the customer

Great service and nice venue. Well done!

Service was great. Breakfast was great. Bed was bad: makes a lot of noise, very tough matras.

The service was exceptional. We really enjoyed our brief stay.

I particularly like the location, free water and tram pass. It would be nice to have a larger UK TV choice.