Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,776 reviews

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Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

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Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,776 reviews

Customer review rating 4.0/5

Tom A. Couples - Confirmed reviews ALL

My stay at the Swissôtel Kursaal Bern was overall a positive experience. Friendly, helpful, competent staff at the front desk provided all the needed information about my stay as well making me aware of the possibilities available with using the public transportation. One small point of contention, however, and probably due to my misunderstanding of the terminology, was the bed. My reservation was for a double bed (200cm). I assumed this was 1 bed. It turned out to be 2 separate beds/mattresses. What would I have to reserve the next time to get a single bed/mattress? Looking forward to another stay at your hotel in the near future. Regards,

Dear Mr A., Thank you sharing your feedback following your stay with us. We are pleased that you had an overall positive experience and that our front desk team was able to assist you. Your kind words mean a lot to us. Thank you as well for mentioning the point regarding the bed configuration. We completely understand how this may have been confusing. Please allow us to clarify: Our king-size beds (200x200) are generally prepared as two separate mattresses placed together and covered with one large fitted sheet, giving the appearance and comfort of a single large bed. Please feel free to contact us directly prior to your arrival, and we will be happy to personally take care of your request. We very much look forward to welcoming you back to our Hotel soon. Warm regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.5/5

Daniel S. Friends - Confirmed reviews ALL

Super!

Sehr geehrter Herr S., Herzlichen Dank für Ihre positive Rückmeldung. Es freut uns, dass Sie einen guten Aufenthalt bei uns hatten. Wir hoffen, Sie bald wieder bei uns im Hotel begrüssen zu dürfen. Freundliche Grüsse P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Jacqueline H. Families - Confirmed reviews ALL

Netter Service

Sehr geehrte Frau H., Herzlichen Dank für Ihre positive Rückmeldung. Es freut uns, dass Sie einen angenehmen Aufenthalt hatten und mit unserem Service zufrieden waren. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Barbara L. Couples - Confirmed reviews ALL

The hotel was lovely and our room had fantastic views over the city and the alps.Breakfast was amazing

Dear Mrs L., Thank you for your kind feedback. We are delighted that you enjoyed the lovely views from your room and enjoyed our breakfast. We appreciate your compliments and look forward to welcoming you back to the Hotel soon! Best regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Alizah P. Couples - Confirmed reviews ALL

The hotel was in a great location, very lovely staff and overall a fantastic place to the stay. The room was very comfortable and nicely presented, the restaurant food was excellent although expensive (we expected it to be compared to AUD). I would highly recommend this hotel and would definitely stay again.

Dear Alizah P., Thank you for your kind words and positive feedback. We are delighted that you found our location convenient, our staff lovely, and your room comfortable. We look forward to welcoming you back soon for another fantastic stay! Best regards, P. Bonilla Swissôtel Kursaal Bern

Other web-users rate our hotel

  • 944 reviews 9.5/10 Location
  • 1,336 reviews 8.2/10 Room
  • 1,133 reviews 9.1/10 Service
  • 18 reviews 5.6/10 WiFi
  • 516 reviews 9.1/10 Breakfast
  • 383 reviews 8.3/10 Cleanliness
  • 340 reviews 9.5/10 Vibe
  • 9 reviews 0.6/10 Pool

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