Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 2,932 reviews

Swissôtel Kursaal Bern - Image 1
Swissôtel Kursaal Bern - Image 2
Swissôtel Kursaal Bern - Image 3
Swissôtel Kursaal Bern - Image 4

Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,932 reviews

Customer review rating 5.0/5

Steven G. Business - Confirmed reviews ALL

Before I begin, I would like to thank the entire team, Chef Yannick, and everyone else for their warm welcome and professionalism. I felt a strong, positive connection and I hope to have a great career and learn from Yannick and the whole team.

Customer review rating 5.0/5

Carol H. Couples - Confirmed reviews ALL

I cannot find a fault in this hotel and its services

Dear Mrs H., Thank you for your kind words regarding your recent stay at our hotel. We are glad you found our services satisfactory and that you enjoyed your experience with us. Your positive feedback is greatly appreciated. We hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.0/5

Jan T. Solo - Confirmed reviews ALL

Having stayed at this hotel multiple times (more than 10 times now I believe), this review is for my last stay.

Dear Mr. T., Thank you for your feedback. We truly appreciate your loyalty to our hotel. Please be assured that we have noted your preference for a quiet room on a higher floor. While we always do our best to accommodate guest preferences, this is subject to availability. We hope to have the pleasure of welcoming you again for another pleasant stay. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Oltjon X. Families - Confirmed reviews ALL

very nice place to stay and the staff is very friendly

Dear Mr. X., Thank you very much for your kind feedback regarding your stay with us. We are glad you enjoyed our location and found our team to be friendly and welcoming. Your positive comments are greatly appreciated. We also noted your remark regarding the check-out procedure not being optimal. We would be grateful if you could share more details about your experience, as your feedback is invaluable in helping us improve our service. Please feel free to contact us at re… at your convenience. We look forward to welcoming you back on your next visit to Bern. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Aldo B. Couples - Confirmed reviews ALL

The quality of the bed was unsatisfying (too soft) and having two single bed was not great for a couple. The breakfast could have more variety. Bien situé, propre.

Dear Mister B., Thank you very much for your feedback and your comments. We are sorry to hear that the bed was not comfortable for you, and we will take your feedback into consideration. Regarding the beds, we offer both twin beds and rooms with one double bed. For a future stay, please feel free to let us know your preference, and we will do our best to accommodate your request. Regarding breakfast, we regret that it did not fully meet your expectations. We continuously work on maintaining a good variety and appreciate your feedback in this regard. We also noticed your overall rating of 70 points for our team. We would be very grateful if you could let us know what we could have done better to improve your experience and reach a higher score. Your input helps us improve our service. You can contact us at re… We hope to welcome you again soon und wish you the best until then. Kind regards, F. Kobel Swissôtel Kursaal Bern

Other web-users rate our hotel

  • 945 reviews 9.5/10 Location
  • 1,353 reviews 8.1/10 Room
  • 1,167 reviews 9.2/10 Service
  • 18 reviews 5.9/10 WiFi
  • 532 reviews 9.1/10 Breakfast
  • 382 reviews 8.1/10 Cleanliness
  • 350 reviews 9.5/10 Vibe
  • 8 reviews 0.6/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Bern