Dear Tze T. E. W., Thank you very much for your detailed feedback and for your kind words regarding our team. We are delighted to hear that you appreciated the friendliness, professionalism, and service of our staff. At the same time, we sincerely apologize that certain aspects of your room did not meet your expectations. The condition of the shower heads, the cleanliness of the bedside table and bathroom vanity, the musty odor, and the wear of the flooring and bed linen are certainly not the standards we strive to uphold. We also appreciate your comments regarding our Grohe fixtures and fittings, and we agree that their quality should be matched by consistent care and maintenance. Please rest assured that your observations have been taken seriously and will be shared with our housekeeping and maintenance teams so that the necessary improvements can be addressed. Thank you again for your constructive feedback. We truly appreciate the opportunity to improve and hope to have the pleasure of welcoming you back for a more seamless and satisfying stay. Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Mrs R., Thank you for your kind words regarding your recent stay with us. We are happy to hear that our location and efficiency continue to meet your expectations. It is a pleasure to welcome you back, and we look forward to your next visit. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr B., Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our location, room size and the upgrade. However, we are sorry to learn that your experience with our housekeeping, front desk team and restaurant offerings did not meet your expectations. This is certainly not the standard we strive to deliver at Swissôtel, and we sincerely regret that we fell short of your expectations. We would greatly appreciate it if you could send us an email with further details about your experience. (re…) Your feedback would help us better understand the areas that require improvement and allow us to address your concerns with the relevant teams. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to provide you with a more satisfying experience on your next visit. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr. K., Thank you very much for your kind feedback. We are happy to hear that you enjoyed a comfortable stay with us and appreciated our breakfast selection. It is also wonderful to know that our reception team provided you with helpful and attentive service. We will be sure to share your kind words with the team member concerned. We truly appreciate your feedback and look forward to welcoming you back to Swissôtel Kursaal Bern in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr T., Thank you for your kind words regarding our friendly staff, location, and breakfast offerings. It is gratifying to know that your experience with us was enjoyable. We appreciate your feedback and hope to welcome you back in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr O., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. We are happy to hear that you enjoyed your stay overall and that you had such a warm and welcoming arrival experience. We will be very happy to share your kind words with her. It is also wonderful to hear that you enjoyed the modern design of our hotel and rooms and felt at home during your stay. At the same time, we sincerely apologise for the unfortunate incident you experienced shortly before departure. We fully understand how surprising and uncomfortable it must have been to have a member of our housekeeping team enter your room without knocking and communicate with you in such a confrontational manner. This is certainly not the experience we want our guests to have, and the situation does not reflect the level of service and respect we strive to provide. We are grateful that you brought the matter to our attention immediately and are pleased that our team, including the Duty Manager, was able to address your concerns and find an appropriate resolution. Please be assured that we are taking your feedback seriously and will follow up internally with the relevant team. Despite this unfortunate incident, we greatly appreciate your kind recommendation and your recognition of our team's efforts. We hope to have the pleasure of welcoming you back to the Swissôtel Kursaal Bern and providing you with the seamless and enjoyable experience you should expect from us. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Marcel S., Thank you very much for sharing your feedback. We are pleased to hear that you appreciated our central location, modern rooms and breakfast. However, we are sorry that your stay did not fully meet your expectations. Regarding the room, you had booked a Classic Room. All our Classic Rooms are located in the interior of the hotel and therefore do not offer direct natural light or an outside view. We understand that this may come as a disappointment if you were expecting a room with a window overlooking the city. For guests who wish to enjoy natural daylight and views of Bern’s Old Town and the Alps, we recommend booking a Premier or Swiss Advantage Room. Detailed descriptions of our room categories are available on our website and on third-party booking platforms such as Booking.com and Expedia. We appreciate your feedback, as it helps us better understand our guests’ expectations. We regret that the room category did not provide the experience you had hoped for and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Sehr geehrter Herr S. Vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und unsere zentrale Lage, das Frühstück sowie unser freundliches Team zu schätzen wussten. Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen. Bei Rückfragen, stehen wir Ihnen gerne zur Verfügung. Freundliche Grüsse Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Dear Mr. Y., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you had an overall satisfactory experience. We appreciate your comments and are always looking for ways to further improve our guest's experience. We hope to have the pleasure of welcoming you back in the future. Kinde regards, Fée K. Swissôtel Kursaal Bern

Sehr geehrte Frau R. S. Vielen Dank für Ihre freundlichen Worte. Es freut uns zu hören, dass Sie Ihren Aufenthalt genossen haben und die Lage sowie den Komfort unseres Hauses geschätzt haben. Ihr positives Feedback motiviert unser Team, weiterhin hervorragenden Service zu bieten. Wir hoffen Sie bald wieder bei uns begrüssen zu dürfen. Freundliche Grüsse Fée K. Swissôtel Kursaal Bern

Dear Mr. R., Thank you for your kind words regarding our facility and staff. We strive to provide excellent service and maintain high standards at Swissôtel Kursaal Bern. It is a pleasure to know that your experience was positive, and we hope to welcome you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr. M., Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our hotel and its location. At the same time, we are sorry to hear that your room did not fully meet your expectations. You had booked a Classic Room, which is located in the interior of the hotel and, by design, does not offer direct natural light. For guests wishing to enjoy views of Bern’s Old Town and the Alps, we recommend our Premier or Swiss Advantage Rooms. Detailed descriptions of all our room categories are available on our website, as well as on third-party booking platforms such as Booking.com and Expedia, to help guests select the room that best suits their preferences. We sincerely hope to have the opportunity to welcome you back to our Hotel and provide you with an improved experience. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr O., Thank you for your kind feedback regarding your stay. We are delighted to hear that you enjoyed our location and found your room comfortable. Our team will be pleased to know their efforts in providing a welcoming experience were appreciated. We hope to have the pleasure of welcoming you back to our Hotel on your next visit. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr. C., Thank you for taking the time to share your wonderful experience at our Hotel. We are delighted to hear that you found your stay exceptional, and we appreciate your kind words regarding our elegant ambience and impeccable cleanliness. It is gratifying to know that our commitment to quality and attention to detail resonated with you, enhancing your overall experience. We are particularly pleased to learn that our location provided you with both convenience for exploring the city and a serene retreat after your adventures. Furthermore, your recognition of our staff's warm and attentive service is truly appreciated; they strive to create a welcoming atmosphere for all our guests. We are also glad that you enjoyed the breakfast offerings, as we aim to provide a delightful start to each day with high-quality selections. Your recommendation means a great deal to us, and we look forward to welcoming you back for another refined and memorable stay in the future. Kind regards Fée.K Swissôtel Kursaal Bern

Dear K B., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious, clean rooms and the beautiful view over the city. We are sorry to hear that the noise from the waste collection disturbed your stay during the night. As we are located in the heart of a lively city, certain sounds and activities from the surrounding city environment are unfortunately beyond our control. Nevertheless, we fully understand how disruptive this can be, especially during the night, and we appreciate your understanding. We hope to have the pleasure of welcoming you back and providing you with another enjoyable stay. Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Rosario H., Thank you very much for your kind and positive review! We are delighted to hear that you enjoyed our convenient location, the easy tram connection to the city center, and your clean and comfortable room. It is especially wonderful to know that our team made you feel welcome and well taken care of. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Bern in the future! Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Aabhas G., Thank you very much for your kind words following your recent stay at the Swissôtel Kursaal Bern. We are delighted to hear that you had a comfortable stay and, in particular, appreciated the courtesy and helpfulness of our team. Your lovely feedback means a lot to us and is a wonderful motivation for our entire staff. We truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back to the Swissôtel Kursaal Bern in the near future. Warm regards, Annina Schneider Swissôtel Kursaal Bern

Dear Guy A., Thank you so much for your kind and heartwarming feedback. We are truly delighted to hear that you enjoyed your stay with us and that our facilities, location, and service contributed to a wonderful experience. Your lovely compliments mean a great deal to our entire team and will certainly be shared with everyone. Knowing that our efforts helped make your stay special is the greatest encouragement for us. It was a pleasure having you as our guest, and we sincerely hope that this is not a goodbye, but rather a “see you again soon”. We would be absolutely delighted to welcome you back to Swissôtel Kursaal Bern in the future. Kind regards, Annina Schneider Swissôtel Kursaal Bern