Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 3,031 reviews

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Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

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Room 1

Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,031 reviews

Customer review rating 4.0/5

Brianna F. Couples - Confirmed reviews ALL

Dear Mrs F., Thank you for sharing your feedback regarding your recent stay. We are glad you enjoyed the lively atmosphere of our hotel and appreciated the attentiveness of our front desk staff, as well as the quality of our breakfast offerings. We acknowledge your concerns regarding the vegan options available at breakfast and the design of the bathroom window in your room. We strive to create an enjoyable experience for all our guests and appreciate your insights as they help us consider future enhancements. Additionally, we are pleased that you found our location convenient for exploring the charm of old town Bern. We value your input and hope to welcome you back to the Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.0/5

Esperance A. T. Solo - Confirmed reviews ALL

Dear Mrs A. T., Thank you for sharing your positive experience with us. We are glad you appreciated the hotel's location and the hospitality of our staff. It is particularly gratifying to know that a member of our team was able to connect with you in such a meaningful way. We take great pride in maintaining high standards of cleanliness and are pleased that you found your room to be satisfactory. Your feedback regarding the visibility of our vegan breakfast options is valuable to us. We continuously strive to improve our offerings and will consider your suggestion to enhance the accessibility of plant-based selections during breakfast. We hope to welcome you back for another enjoyable stay in the future. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 0.5/5

William L. Business - Confirmed reviews ALL

Dear Mr. L. Thank you very much for your feedback. We are very sorry to hear that you felt unwell during your journey home. We immediately took your comments very seriously and reviewed the situation internally with our breakfast kitchen team and the responsible departments. We also checked whether there had been any similar feedback from other guests. At this stage, we have not received any further complaints or indications of issues related to the breakfast buffet or the smoked salmon in particular. The smoked salmon is also one of the items on our breakfast buffet that is replenished regularly throughout the service and therefore has a high turnover. Nevertheless, we will continue to monitor the situation closely and continuously review our procedures to ensure our quality standards remain fully maintained. We sincerely hope that you have fully recovered in the meantime and appreciate you taking the time to share your experience with us. Kind regards David Rossegger Kitchen Director

Customer review rating 5.0/5

Edward F. E. Business - Confirmed reviews ALL

Dear Mr E., Thank you very much for your kind feedback regarding our hotel, location, staff, and restaurant. We are glad you enjoyed your stay with us. We also appreciate your comment regarding the ironing boards. Please note that ironing boards and irons are available upon request at any time. Our reception team is available 24/7 and will gladly bring one directly to your room. We hope to have the pleasure of welcoming you back to the Hotel again soon. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.5/5

Marijn V. D. V. Business - Confirmed reviews ALL

Dear Mr V. d. V., Thank you very much for taking the time to share your feedback. We are sorry to hear that your stay did not fully meet your expectations, particularly regarding the room layout and the upgrade request. You had reserved a Classic Room category. These rooms are located on the interior side of the hotel and therefore do not offer direct daylight or exterior views. For guests wishing to enjoy views over Bern’s Old Town and the Alps, we recommend our Premier or Swiss Advantage Rooms. Detailed room descriptions and photos are available on our website as well as on booking platforms such as Booking.com and Expedia. We also regret the disappointment regarding the upgrade. While upgrades for ALL Accor members are always considered with priority, they remain subject to availability at the time of arrival. Unfortunately, during your stay, no complimentary upgrade options remained available. We understand that this was frustrating, especially after expectations had been raised, and we sincerely apologize for this experience. We nevertheless appreciate your comments, as they help us improve our communication and service, and we hope to welcome you back for an improved stay! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Other web-users rate our hotel

  • 944 reviews 9.5/10 Location
  • 1,357 reviews 8/10 Room
  • 1,186 reviews 9.2/10 Service
  • 20 reviews 5.1/10 WiFi
  • 532 reviews 9.1/10 Breakfast
  • 378 reviews 8/10 Cleanliness
  • 348 reviews 9.4/10 Vibe
  • 87 reviews 9/10 Bar

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