Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 3,107 reviews

Swissôtel Kursaal Bern - Image 1
Swissôtel Kursaal Bern - Image 2
Swissôtel Kursaal Bern - Image 3
Swissôtel Kursaal Bern - Image 4

Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,107 reviews

Customer review rating 4.0/5

Johannes T. Business - Confirmed reviews ALL

Warm welcome, room was unfortunately like a box, especially the toilet very narrow. Brekfast was good.

Dear Mr. T. Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our breakfast and appreciated the warm welcome from our team. At the same time, we are sorry that the size and layout of the room, especially the bathroom, did not fully meet your expectations. As our rooms vary in size and configuration, we understand that comfort preferences can differ from guest to guest. We truly value your comments and hope to have the opportunity to welcome you back again in the future. If you have any further questions please do not hesitate to contact us. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Customer review rating 5.0/5

Dana S. Couples - Confirmed reviews ALL

The hotel was well appointed, updated and modern. The room was clean, modern and comfortable, the bathroom was also pleasant and clean. The staff were efficient and knowledgeable as well as courteous.

Dear Mr. S. Thank you very much for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you enjoyed the modern design and updated facilities of our hotel. It is especially rewarding to know that you found your room clean, comfortable, and well-equipped, and that the bathroom met your expectations as well. Providing a welcoming and relaxing environment for our guests is one of our top priorities, so your comments are greatly appreciated. Your kind words regarding the efficiency, professionalism, knowledge, and courtesy of our staff mean a great deal to us. We firmly believe that excellent service is an essential part of a memorable hotel experience, and we will be sure to share your compliments with the entire team. Thank you once again for choosing our hotel. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on a future visit for another comfortable and enjoyable stay. If you have any further questions please do not hesitate to contact us. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Customer review rating 5.0/5

Ivica J. Business - Confirmed reviews ALL

Everything was just fine

Dear Mr. J. Thank you very much for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location and that everything met your expectations during your stay. It is always rewarding to know that our guests had a comfortable and enjoyable experience. We truly appreciate your visit and hope to have the pleasure of welcoming you back to Swissôtel Kursaal Bern in the near future. If you have any further questions, please do not hesitate to contact us. Kind regards, Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Customer review rating 5.0/5

Mustafa P. Business - Confirmed reviews ALL

Excellent service at the reception, friendly and professional staff, very high quality and pleasant ambiance, especially the summer terrace with fish and the beautifully landscaped garden.

Dear Mr. P. Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, facilities, and breakfast. It is especially rewarding to know that our reception team made such a positive impression with their friendly and professional service. Your kind words will be gladly shared with the entire staff. We are also pleased that you appreciated the atmosphere of our hotel, including the summer terrace, the fish pond, and our landscaped garden. These areas are designed to provide a relaxing and enjoyable environment for our guests, and we are happy that you were able to experience and enjoy them. Thank you again for your recommendation. We truly value your feedback and look forward to welcoming you back for another pleasant stay in the future. Kindest regards Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

Very friendly and efficient, rooms and breakfast good

Dear Mr. C. Thank you very much for taking the time to share your feedback with us. We are truly pleased to hear that you had an enjoyable stay and that you found our team to be friendly and efficient. Creating a welcoming atmosphere and providing attentive service is something we place great importance on, so your kind words mean a great deal to the entire team. We are also happy to know that you were satisfied with your room. We always aim to offer a comfortable and relaxing environment where our guests can feel at ease, and it is rewarding to hear that this met your expectations. In addition, we are glad that you enjoyed our breakfast selection. We strive to provide a variety of fresh and high-quality options to ensure a good start to the day for all our guests. Your feedback is greatly appreciated, as it encourages us to continue maintaining and improving the level of service we provide. We hope to have the pleasure of welcoming you back again in the near future for another pleasant stay. Kindest regards, Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Other web-users rate our hotel

  • 949 reviews 9.5/10 Location
  • 1,364 reviews 8/10 Room
  • 1,196 reviews 9.1/10 Service
  • 19 reviews 4.6/10 WiFi
  • 537 reviews 9.1/10 Breakfast
  • 376 reviews 7.9/10 Cleanliness
  • 350 reviews 9.4/10 Vibe
  • 7 reviews 0.7/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Bern Hotels