Swissôtel Kursaal Bern 4.5 stars

Customer review rating (ALL Rating) 4.7/5 3,163 reviews

Swissôtel Kursaal Bern - Image 1
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Description

Hotel extras

  • Central location with unique views of the old town and the Alps

  • Spacious gym studio with natural light, open 24/7

  • Hotel underground parking garage (CHF 30/night) and tram stop directly out front

  • Various breakfast options, 2 restaurants and 1 cocktail bar incl. large garden lounge

  • Free admission to the in-house Grand Casino Bern

Our accommodation(s)

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Room 1

Hotel location

Swissôtel Kursaal Bern

Kornhausstrasse 3
3013 Bern
Switzerland

GPS:46.9527915, 7.4481958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,163 reviews

Customer review rating 4.5/5

Andreas S. Business - Confirmed reviews ALL

Dear Mrs S., Thank you for your kind words regarding your recent stay at our hotel. We are glad you enjoyed our location, beautiful garden, and especially the service provided by our staff. Your feedback is greatly appreciated, and we hope to welcome you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 4.0/5

Ulrich W. Couples - Confirmed reviews ALL

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad you appreciated our central location. We understand that the room location can influence the view. If you would like to enjoy views of Bern's Old Town and the Alps during your next stay, we recommend booking one of our Swiss Advantage Rooms. Detailed descriptions of our room categories are available on our website as well as on third-party booking platforms such as Booking.com and Expedia. We hope to have the pleasure of welcoming you back to our hotel soon. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Dario C. Couples - Confirmed reviews ALL

Dear Mr C., Thank you for your kind words regarding your recent stay with us. We are glad our team made a positive impact and that you enjoyed our location and services. Your feedback is greatly appreciated, and we hope to welcome you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 5.0/5

Oxana T. Families - Confirmed reviews ALL

Dear Mrs T., Thank you for your kind words regarding your recent stay with us. We are glad our staff, cleanliness, and overall service met your expectations. It is always a pleasure to receive positive feedback from our guests. We hope to welcome you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Customer review rating 3.0/5

Rajan P. Business - Confirmed reviews ALL

Dear Mr P., Thank you for taking the time to share your feedback. We are delighted to hear your kind words about our team. It is wonderful to know that our staff made a positive impression during your stay, and we will be sure to share your compliments with them. However, we are sorry that we did not fully meet your expectations. We regret that you and your wife were unable to enjoy a restful night's sleep due to the room temperature and the noise from neighboring rooms. We understand how important a comfortable and quiet environment is, and we sincerely apologize for the inconvenience caused. Please note that our rooms are equipped with an ecological cooling and ventilation system rather than traditional air conditioning. The system is centrally regulated for all guest rooms. If you experience any concerns with the room temperature during your stay, we encourage you to let our reception team know immediately. We will be happy to send a technician to inspect the system and ensure it is functioning as intended. We also appreciate your feedback regarding the sound transfer between rooms. Your comments are valuable and help us identify opportunities to further improve our guests' experience. We truly value your feedback and hope to have the opportunity to welcome you back to Swissôtel Kursaal Bern for a more comfortable and enjoyable stay. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Other web-users rate our hotel

  • 951 reviews 9.5/10 Location
  • 1,377 reviews 7.9/10 Room
  • 1,212 reviews 9.2/10 Service
  • 21 reviews 5.6/10 WiFi
  • 552 reviews 9/10 Breakfast
  • 378 reviews 8.2/10 Cleanliness
  • 5 reviews 1/10 Pool

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