Dear Mr. R., Thank you for your kind words regarding our facility and staff. We strive to provide excellent service and maintain high standards at Swissôtel Kursaal Bern. It is a pleasure to know that your experience was positive, and we hope to welcome you back soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr. M., Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words about our hotel and its location. At the same time, we are sorry to hear that your room did not fully meet your expectations. You had booked a Classic Room, which is located in the interior of the hotel and, by design, does not offer direct natural light. For guests wishing to enjoy views of Bern’s Old Town and the Alps, we recommend our Premier or Swiss Advantage Rooms. Detailed descriptions of all our room categories are available on our website, as well as on third-party booking platforms such as Booking.com and Expedia, to help guests select the room that best suits their preferences. We sincerely hope to have the opportunity to welcome you back to our Hotel and provide you with an improved experience. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr O., Thank you for your kind feedback regarding your stay. We are delighted to hear that you enjoyed our location and found your room comfortable. Our team will be pleased to know their efforts in providing a welcoming experience were appreciated. We hope to have the pleasure of welcoming you back to our Hotel on your next visit. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mr. C., Thank you for taking the time to share your wonderful experience at our Hotel. We are delighted to hear that you found your stay exceptional, and we appreciate your kind words regarding our elegant ambience and impeccable cleanliness. It is gratifying to know that our commitment to quality and attention to detail resonated with you, enhancing your overall experience. We are particularly pleased to learn that our location provided you with both convenience for exploring the city and a serene retreat after your adventures. Furthermore, your recognition of our staff's warm and attentive service is truly appreciated; they strive to create a welcoming atmosphere for all our guests. We are also glad that you enjoyed the breakfast offerings, as we aim to provide a delightful start to each day with high-quality selections. Your recommendation means a great deal to us, and we look forward to welcoming you back for another refined and memorable stay in the future. Kind regards Fée.K Swissôtel Kursaal Bern

Dear K B., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious, clean rooms and the beautiful view over the city. We are sorry to hear that the noise from the waste collection disturbed your stay during the night. As we are located in the heart of a lively city, certain sounds and activities from the surrounding city environment are unfortunately beyond our control. Nevertheless, we fully understand how disruptive this can be, especially during the night, and we appreciate your understanding. We hope to have the pleasure of welcoming you back and providing you with another enjoyable stay. Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Rosario H., Thank you very much for your kind and positive review! We are delighted to hear that you enjoyed our convenient location, the easy tram connection to the city center, and your clean and comfortable room. It is especially wonderful to know that our team made you feel welcome and well taken care of. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Bern in the future! Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Aabhas G., Thank you very much for your kind words following your recent stay at the Swissôtel Kursaal Bern. We are delighted to hear that you had a comfortable stay and, in particular, appreciated the courtesy and helpfulness of our team. Your lovely feedback means a lot to us and is a wonderful motivation for our entire staff. We truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back to the Swissôtel Kursaal Bern in the near future. Warm regards, Annina Schneider Swissôtel Kursaal Bern

Dear Guy A., Thank you so much for your kind and heartwarming feedback. We are truly delighted to hear that you enjoyed your stay with us and that our facilities, location, and service contributed to a wonderful experience. Your lovely compliments mean a great deal to our entire team and will certainly be shared with everyone. Knowing that our efforts helped make your stay special is the greatest encouragement for us. It was a pleasure having you as our guest, and we sincerely hope that this is not a goodbye, but rather a “see you again soon”. We would be absolutely delighted to welcome you back to Swissôtel Kursaal Bern in the future. Kind regards, Annina Schneider Swissôtel Kursaal Bern

Dear Agnieszka S., Thank you so much for your wonderful and detailed feedback. It is a true pleasure to read that you enjoyed your stay at Swissôtel Kursaal Bern. We are delighted that you appreciated our convenient location, with the Old Town, the Aare River, and public transportation all within easy reach. We are especially happy that our peaceful surroundings, the goldfish pond, and Giardino restaurant helped create a relaxing atmosphere during your stay. It is also wonderful to hear that you found our rooms comfortable and beautifully designed, and that you would recommend our hotel for business trips, conferences, and family stays alike. Your kind words are a great compliment to our entire team and a wonderful motivation for us to continue creating memorable experiences for our guests. We truly hope to have the pleasure of welcoming you back to Bern and Swissôtel Kursaal Bern very soon. Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Mark H., Thank you very much for your kind feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our prime location and our dining options. It is wonderful to know that you had a pleasant stay and that you appreciated these aspects of your time with us. Your positive feedback means a great deal to our team, and we truly appreciate your kind words. We very much look forward to welcoming you back to Swissôtel Kursaal Bern on your next visit and hope to make your stay just as enjoyable, if not even better. Warmest regards, Annina Schneider Swissôtel Kursaal Bern

Dear Caterina N., Thank you very much for your kind words about your recent stay at Swissôtel Kursaal Bern. We are delighted to hear that you enjoyed the cleanliness of the hotel, our convenient location, and the amenities we offer, especially our restaurant and beautiful terrace. It is always a pleasure to know that our guests had an enjoyable stay, and we truly appreciate you taking the time to share your experience with us. We hope to have the pleasure of welcoming you back to Swissôtel Kursaal Bern very soon! Warmest regards, Annina Schneider Swissôtel Kursaal Bern

Dear Mr. H., Thank you for your detailed feedback and for taking the time to explain the situation that occurred on September 3. We are very sorry to hear about the difficulties you experienced when returning to the hotel with your rental vehicle and that the vehicle was damaged while you were attempting to find a suitable parking space in the underground garage. We fully understand how frustrating this must have been, particularly as you had informed our hotel team in advance that you would require a parking space. We would, however, like to clarify one point regarding the parking arrangements. In situations where our underground garage is expected to be particularly busy due to daytime events, we offer our hotel guests the possibility of temporarily parking their vehicle directly in front of the hotel and leaving the car keys with our team. Once the daytime events have ended and the day guests have departed, our team can then move the vehicle into our parking area in the evening. We would like to clearly emphasize that this option was also offered to you on the day in question. We regret that, despite this option being available, you ultimately encountered difficulties when attempting to park the vehicle yourself in the public underground garage. At the same time, we appreciate your constructive feedback and your suggestion regarding the allocation of parking spaces for hotel guests during events. We take your comments seriously and will discuss the matter internally as well as with the management of the public parking facility to explore what additional arrangements may be possible during periods of particularly high demand. As you were informed, the underground garage is a public parking facility and the hotel does not have exclusive control over its parking spaces. Nevertheless, we will continue to look for ways to make parking as convenient as possible for our hotel guests, particularly on days when we are hosting larger events. Thank you once again for bringing this matter to our attention and for sharing your suggestions. We sincerely regret the inconvenience you experienced and appreciate your understanding. Should you have any further questions or require any additional information, please do not hesitate to contact us. Kind regards, Annina Schneider Swissotel Kursaal Bern

Dear Mrs W., Thank you for your kind feedback. We are pleased to hear that you found our hotel to be nice and convenient. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Mrs S. S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel clean and modern, and that our housekeeping team met your expectations. We will be happy to pass your kind comments on to the team. We also greatly appreciate your compliments regarding our location. However, we are sorry to hear that your room did not fully meet your expectations. You had booked a Classic Room, which is located in the interior of the hotel and, by design, does not offer direct natural light. Should you wish to enjoy views of Bern’s Old Town and the Alps, we would recommend choosing one of our Premier or Swiss Advantage Rooms for a future stay. Detailed descriptions of all our room categories are available on our website, as well as on third-party booking platforms such as Booking.com and Expedia. We sincerely hope to have the pleasure of welcoming you back to the Swissôtel Kursaal Bern in the near future and to provide you with an even more enjoyable stay. Kind regards, P. Bonilla Swissôtel Kursaal Bern

Dear Alistair F., Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our great location, the clean and modern design of our hotel, and especially the friendliness of our team. It is always a pleasure to know that our guests feel comfortable and well looked after during their stay. As for the Aare River – we would certainly love to turn up the temperature for you, but unfortunately, that is one thing even our team cannot arrange! 😊 We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Bern for another memorable stay – perhaps with a slightly warmer Aare next time! Warm regards, Annina Schneider Swissôtel Kursaal Bern

Dear Mr S., Thank you for your kind words regarding your recent stay with us. We are happy to hear that our staff made a positive impact on your experience by assisting you with the tram routes. We look forward to welcoming you back to our Hotel soon! Kind regards, P. Bonilla Swissôtel Kursaal Bern

Sehr geehrter Herr U., Herzlichen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Ihnen das grosszügige Zimmer und die Sauberkeit während Ihres Aufenthalts gefallen haben. Ihr positives Feedback motiviert unser Team, weiterhin exzellenten Service zu bieten. Wir hoffen, dass wir Sie bald wieder bei uns im Swissôtel Kursaal begrüssen dürfen. Bei Rückfragen, stehen wir Ihnen gerne zur Verfügung. Freundliche Grüsse Bilal Marina Front Office Agent Swissôtel Kursaal Bern

Dear Donna F., Thank you for taking the time to share your feedback following your recent stay at Swissôtel Kursaal Bern. We are pleased to hear that you appreciated our convenient location and enjoyed our breakfast selection. We are sorry to hear that your room did not fully meet your expectations. You had booked a Classic Room, which is located within the hotel and features a window overlooking the Atrium. These rooms do not offer direct daylight or an outside view. For a future stay, we would recommend our Premier or Swiss Advantage Rooms, which offer beautiful views of Bern’s historic old town and the Alps. Both room categories also feature a comfortable king-size bed and offer additional comfort, making them an excellent choice for guests who value a spacious and comfortable sleeping experience. Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back to Swissôtel Kursaal Bern and provide you with an even more enjoyable stay. Best regards, Annina Schneider Swissôtel Kursaal Bern

Dear Marcia M., Thank you so much for your lovely feedback! We are delighted to hear that our team was so helpful and that we could assist you with arranging taxis during your stay. It is wonderful to know that you enjoyed your visit to the Rosengarten, the beautiful gardens, and the Bear Park. We hope you had a memorable time exploring Bern and would be delighted to welcome you back to the Swissôtel Kursaal Bern on your next visit! Warmest regards, Annina Schneider Swissôtel Kursaal Bern