ibis Styles Bern City Hotel 3 stars 
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This hotel is Planet 21 Silver
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Hotel location
ibis Styles Bern City
Zieglerstrasse 66
3007
bern
switzerland
Check-in from 14h00
Check out up to 12h00
- By plane
BERN AIRPORT At 10km / 6.21 miles
- By plane
ZURICH AIRPORT At 100km / 62.14 miles
GPS :46.942366, 7.430226
Our accommodations
Our restaurants and bars
BAR
Photo non contractuelle / Strictly non binding
Lunch
- Mon
- Tue
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- Thurs
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Dinner
- Mon
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TripAdvisor Rating
450 reviews
Just like home
Customer review rating 4.4/5
Sylvia Business - 05/03/2020 Confirmed reviews ALL
When I come to IBIS STYLE I never feel like staying in a hotel. Everyone is so friendly and enthusiastic about their work that I immediately feel welcome and at ease. It's the best hotel I know in Bern. Thank you all! :)
Dear Guest, Wow! We appreciate so much your comments about us. It is also a big pleasure for us to have a guest like you. We are already looking forward to welcome you back. Best regards, Sawas & Ibis Styles Team
Good stay and convenient location for city
Customer review rating 4.4/5
Jane R. Couples - 04/03/2020 Confirmed reviews ALL
Lovely stay at this Ibis. Comfy bed. Good breakfast. Loved the fact that there were complimentary drinks available, hot or cold, all day and evening. Only negative was not having tea/coffee making facilities in the room, unlike British Ibis hotels.
Dear Guest, Thank you so much for your comments regarding your stay with us. We are very happy to hear your positive comments and in regards the coffee/team machine in the room, we apologize in case that made you feel uncomfortable, however, or solution on that was to put that machine in our service are for 24/7. We hope to have the opportunity to welcome you back. Kind regards, Sawas & Ibis Styles Team
Good location, descent rooms, but dont recognise accor loyal customers
Customer review rating 4.4/5
Walid E. Business - 01/03/2020 Confirmed reviews ALL
I stayed for 3 nights, for a business meeting. The location is a 15 min walk or 4 min bus/tram ride from Bern HBF which was very convenient. The hotel has a vintage video game theme which is really nice. Rooms descent size, slightly larger than the average Ibis, I stayed for one night in a family room then moved to a double the next day, both were somehow larger than u expect from Ibis and very clean. Had a safe, small open wardrobe, but no mini fridge. Breakfast too was up to standards, basic but had all the essentials. free coffee /tea in breakfast area up to 11 pm. My let down was the fact that they refused to allow me to check out at 2 pm although they had availability and although Im an Accor silver member... I asked for a late checkout till 2pm which I usually get free of charge as I am an accor silver member. She said she cant do it free of charge.. and that they dont recognise accor silver in Ibis styles. I pointed out that she was mistaken, but she said she was the ambassador of the hotel and she knew what she was talking about. That said, they never even greeted me as an accor silver or an accor member or even cared.. Its a let down because when you stick to a certain chain you expect some extra service in return. Ibis Styles was as pricey as many other Hotels nearby and other hotels has better amenities, I choose to stick to accor because of the loyalty, but obviously even the "ambassador" doesn't care. I understand that late checkout is subject to availability, but obviously there was availability, as she was willing to extend if I payed extra..
Dear Mr. E. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Naturally we are giving a high value for all our mebers and that is maybe a reason why we do have a high quantity of regular guests. I absolutely understand that you most likely stay in 4 or 5 star properties and receives more benfits there. Unfortunately we also have to follow the rules for Economy hotels. So late check-out is upon availibility and not guaranteed. For what I see there was a comment for 2pm in your booking which was confirmed and you checked-out at 1:30pm. However, once again Mr. E., I would like to offer you my sincere apologies. Nothing is more important to a guest than authentic and friendly service – I know that my Ambassador regularly performs on a much better level and is very generous with members. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Yours, Sawas & the ibis Styles team
Well located
Customer review rating 4.4/5
Anonymous Business - 16/02/2020 Confirmed reviews ALL
Excellent
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tânia & the Ibis Styles Team
Perfect service
Customer review rating 4.4/5
A. Families - 12/01/2020 Confirmed reviews ALL
Very nice and helpful staff, clean spacious room and delicious breakfasts.
Dear A. Many thanks for choosing and reviewing our hotel. I'm happy to hear you enjoyed you stay with us in our beautiful city and that our staff were great. We're looking forward to welcoming you again in the future! All the best and warm regards, Sawas & the ibis Styles team
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