ibis Styles Bern City Hotel 3 stars

Customer review rating 4.4/5 3,211 reviews

ibis Styles Bern City
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 bar(s)

Hotel location

ibis Styles Bern City

Zieglerstrasse 66
3007
bern
switzerland

Tel: +41313786666

Fax: (+41)31/3786600

Check-in from 14h00

Check out up to 12h00

  • By plane

    BERN AIRPORT At 10km / 6.21 miles

  • By plane

    ZURICH AIRPORT At 100km / 62.14 miles

GPS :46.942366, 7.430226

Our accommodation(s)

Standard Room with 1 queen-size double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Family Room with twin beds (39x79 in. [100 x 200 cm]) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Family Room with 1 queen-size double bed (63x79 in. [160 x 200 cm]) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Standard Room with 1 single bed (39x79 in. [100x200 cm]), new sleep-easy concept

  • Max. number of persons: 1
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Cozy room with 1 queen-size double bed (63 x 79 in [160 x 200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
Rooms

Our restaurants and bars

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles Bern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,211 reviews

tripadvisor

TripAdvisor Rating 4.0/5

456 reviews

BEST RECEPTIONIST IVE EVER FOUND IN A ACCOR HOTEL

Customer review rating 4.4/5

Flavia M. Couples - 17/10/2020 Confirmed reviews ALL

As a platinum member, you can imagine Ive been in Accor hotels all over the world, from Ibis to all 5 stars flags, and who would’ve guessed that in Ibis Styles Bern, I would’ve had the best service I’ve ever experienced thanks to the receptionist Dina. This professional is out of this world, she makes you feel in a 6 star hotel! Polite, attentive and SUPER friendly. I wish she could be a trainer to teach other receptionists from Accor how they should welcome their clients. @Dina, you are awesome and the best at your job! Check my history of stays and feel proud of yourself! Keep the good work and I wish you success! @Accor make sure you value such a special employee and work so that one day the other can be on the same level of service of Dina.

Dear Guest, Wow, thank you so much for the amazing review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sawas & Ibis Styles Team

Good stay

Customer review rating 4.4/5

Anonymous Business - 08/10/2020 Confirmed reviews ALL

Friendly staff, great breakfast, cool night-snack-possibilities

Dear Guest, Thank you so much for the amazing score and comments! We are indeed very happy to know you have enjoyed your stay with us and we will be very happy to welcome you back soon again. Kind regards, Sawas & Ibis Styles Team
Customer review rating 4.4/5

L. V. Business - 16/09/2020 Confirmed reviews ALL

Very nice personal! It was fantastic that we could use the tables in the breakfast room afterwards to do some work from there until we went out to the business meeting. We got some extra coffee and water from the personal, which we really appreciate!

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Bern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sawas & Ibis Styles Team

Good enough for a very short stay

Customer review rating 4.4/5

Rra Families - 09/09/2020 Confirmed reviews ALL

This was the only hotel that was very close to my appointment, thus I booked it. The The staff were very friendly. Location quite good. I know that the building is a bit old but the complaints I have are that the bathroom was tiny. I’m not a big guy but I kept bumping myself. The toilet paper roll holder has no stopper and the roll kept falling off onto the floor, which is not hygenic. The AC was not working, luckily it was not a very warm night. Opening a window cooled the room down. As for the TV, a bit small and pressing the Guide button displayed no programs, just the channels.

Dear Guest, Thank you so much for the detailed review. We appreciate so much your honestly and we will definitely consider all your comments for future improvements. It is a pleasure to have you staying with us and we hope to welcome you back soon. With kindest regards, Sawas & Ibis Styles Team

Good location and nice people

Customer review rating 4.4/5

Laurent Couples - 05/09/2020 Confirmed reviews ALL

Like the Location and the nice service there. Always feeling welcome. Clean and quiet rooms Surprised IBIS still offer a buffet - but we are in Switzerland where the COVID rules are a bit / lot lighter than eg in Germany

Dear LAURENT B., Thank you for taking the time to comment on your stay with us. We hearty thank you for all your positive comments and we assure you to keep looking and providing every day better rules regarding the pandemic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sawas & Ibis Styles Team

Good hotel, no parking available.

Customer review rating 4.4/5

Guilherme Families - 31/08/2020 Confirmed reviews ALL

The hotel was ok, as expected from an Ibis Styles. Good location, near the city center. The parking was full and they didn't have a parking spot available, so they told us to park in a public parking that is a 10-15min walk from the hotel. That was not far, but it was not convenient as we expected that parking would be available at the hotel.

Dear Guest, Thank you very much for your comments on your stay at the ibis Styles Bern City. We thank you hearty for your positive comments, it makes us happy to know you enjoyed staying with us. Regarding the breakfast, I would like to apologize if you were not satisfied with it. We try very hard to please our guests and that is why we have made sure to add all the possible measurements in the breakfast room. However your comment is making us always improve and see for better ways to make things work. We hope to see you again soon. Best regards from Bern Sawas & Ibis Styles team

Well located, nice team --> Perfect

Customer review rating 4.4/5

Anonymous Solo - 29/08/2020 Confirmed reviews ALL

Great location: Tram just next to the hotel and walking distance to main station. Team is very nice and helpful. Room was good isolated: I heard no noise from outside or from rooms next to me. Breakfast was good with some swiss specialities. I felt secure and safe in this hotel. They implemented actions for the security of guest but that didn't disturb my stay or well-being.

Dear Guest, Thank you so much for taking some of your time to write us a review on your stay. We are so happy to hear all those beautiful comments from you and we hearty thank you for your compliments. It was a pleasure for all of us to have you staying in our hotel. We are really looking forward to welcome you back. With best regards, Sawas & Ibis Styles Team

Well located, clean and quiet with parking

Customer review rating 4.4/5

Kaz Couples - 21/08/2020 Confirmed reviews ALL

the city is not car friendly, the hotel is walking distance to the city centre but if preferred there is a bus stop 100m away, busses run every 3-5 mins until early hours of the morning. Hotel gives a free pass.

Dear Guest We very much appreciate your comments regarding your stay at the Ibis Styles Bern City Hotel. We also hearty thank you for your positive comment. We hearty hope your next visit will be soon and as pleasant as the previous one. Sincerely, Sawas & Ibis Styles Team

well located, great value for money, excellent service

Customer review rating 4.4/5

Victoria Couples - 11/08/2020 Confirmed reviews ALL

Great breakfast, great service. Staff are amazing and so helpful and friendly - especially the lady who was working the bar/ reception on the Saturday eve! I wish I had caught her name.

Dear Victoria We very much appreciate your comments regarding your stay at the ibis Styles Bern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia & das ibis Styles Team

Just like home

Customer review rating 4.4/5

Sylvia Business - 05/03/2020 Confirmed reviews ALL

When I come to IBIS STYLE I never feel like staying in a hotel. Everyone is so friendly and enthusiastic about their work that I immediately feel welcome and at ease. It's the best hotel I know in Bern. Thank you all! :)

Dear Guest, Wow! We appreciate so much your comments about us. It is also a big pleasure for us to have a guest like you. We are already looking forward to welcome you back. Best regards, Sawas & Ibis Styles Team

Good stay and convenient location for city

Customer review rating 4.4/5

Jane R. Couples - 04/03/2020 Confirmed reviews ALL

Lovely stay at this Ibis. Comfy bed. Good breakfast. Loved the fact that there were complimentary drinks available, hot or cold, all day and evening. Only negative was not having tea/coffee making facilities in the room, unlike British Ibis hotels.

Dear Guest, Thank you so much for your comments regarding your stay with us. We are very happy to hear your positive comments and in regards the coffee/team machine in the room, we apologize in case that made you feel uncomfortable, however, or solution on that was to put that machine in our service are for 24/7. We hope to have the opportunity to welcome you back. Kind regards, Sawas & Ibis Styles Team

Good location, descent rooms, but dont recognise accor loyal customers

Customer review rating 4.4/5

Walid E. Business - 01/03/2020 Confirmed reviews ALL

I stayed for 3 nights, for a business meeting. The location is a 15 min walk or 4 min bus/tram ride from Bern HBF which was very convenient. The hotel has a vintage video game theme which is really nice. Rooms descent size, slightly larger than the average Ibis, I stayed for one night in a family room then moved to a double the next day, both were somehow larger than u expect from Ibis and very clean. Had a safe, small open wardrobe, but no mini fridge. Breakfast too was up to standards, basic but had all the essentials. free coffee /tea in breakfast area up to 11 pm. My let down was the fact that they refused to allow me to check out at 2 pm although they had availability and although Im an Accor silver member... I asked for a late checkout till 2pm which I usually get free of charge as I am an accor silver member. She said she cant do it free of charge.. and that they dont recognise accor silver in Ibis styles. I pointed out that she was mistaken, but she said she was the ambassador of the hotel and she knew what she was talking about. That said, they never even greeted me as an accor silver or an accor member or even cared.. Its a let down because when you stick to a certain chain you expect some extra service in return. Ibis Styles was as pricey as many other Hotels nearby and other hotels has better amenities, I choose to stick to accor because of the loyalty, but obviously even the "ambassador" doesn't care. I understand that late checkout is subject to availability, but obviously there was availability, as she was willing to extend if I payed extra..

Dear Mr. E. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Naturally we are giving a high value for all our mebers and that is maybe a reason why we do have a high quantity of regular guests. I absolutely understand that you most likely stay in 4 or 5 star properties and receives more benfits there. Unfortunately we also have to follow the rules for Economy hotels. So late check-out is upon availibility and not guaranteed. For what I see there was a comment for 2pm in your booking which was confirmed and you checked-out at 1:30pm. However, once again Mr. E., I would like to offer you my sincere apologies. Nothing is more important to a guest than authentic and friendly service – I know that my Ambassador regularly performs on a much better level and is very generous with members. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Yours, Sawas & the ibis Styles team

Well located

Customer review rating 4.4/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tânia & the Ibis Styles Team

Perfect service

Customer review rating 4.4/5

A. Families - 12/01/2020 Confirmed reviews ALL

Very nice and helpful staff, clean spacious room and delicious breakfasts.

Dear A. Many thanks for choosing and reviewing our hotel. I'm happy to hear you enjoyed you stay with us in our beautiful city and that our staff were great. We're looking forward to welcoming you again in the future! All the best and warm regards, Sawas & the ibis Styles team

Very Good

Customer review rating 4.4/5

Rafael R. Couples - 09/01/2020 Confirmed reviews ALL

We were very well attended, the stay was excellent. I thank all the accor team

Dear Rafael Thank you very much for sharing your experience with us. We are flattered through your kind words that give us more energy to continue doing our lovely job with so much pleasure. I would like to reassure you that I will forward your warm words to the entire team of our hotel. We hope to welcome you again very soon for another memorable journey. Best wishes, Sawas & the ibis Styles team

Perfect

Customer review rating 4.4/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Kids loved the video games. Great location. Great breakfast.

Dear Mrs.B., We very much appreciate your comments regarding your stay at the ibis Styles Bern City. I'm happy to hear you and your family enjoyed you stay with us in our beautiful city! It is always a pleasure to receive positive feedback. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia & the ibis Styles Team

Good location and helpful staff

Customer review rating 4.4/5

Vernon Couples - 31/12/2019 Confirmed reviews ALL

Close to Bern rail station by tram. Helpful and friendly staff

Dear Vernon I'm happy to hear you enjoyed your stay with us and that our staff were great. Thank you again for your kind words and we're looking forward to your next visit! Kindest regards, Sawas & the ibis Styles team

Perfect Service

Customer review rating 4.4/5

Luke Families - 20/12/2019 Confirmed reviews ALL

Everything we needed was provided. The team on duty were extremely helpful.

Dear Luke, Agin, thank you very much for staying with us and for sharing your feedback and concerns. We are happy to hear that you were a not disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience.We are also happy to hear that the assistance of our front office team was good and helpful. We hope you will visit us again, so we are able to serve you again! We are looking forward to it. Kind regards, Jenny & Ibis Styles Team

Awesome hotel

Customer review rating 4.4/5

Rags Business - 16/12/2019 Confirmed reviews ALL

Great hotel. Have been staying at times more than a year from now. Friendly staff. Quite helpful. The rooms are quite clean and big. Location was very good. Overall great hotel

Dear Rags, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny & Ibis Styles Team

Good experience

Customer review rating 4.4/5

Daniel Families - 09/12/2019 Confirmed reviews ALL

Very kind stafff. For a stay in Bern I recommend this hotel. Good value for money

Dear Daneil, Thank you very much for choosing our hotel and for sharing your experiences! We are very happy to hear that you had a great time at our hotel and that you appreciated our great central location while exploring Bern. We hope to welcome you back in the future! Best regards, Jenny & Ibis Styles Team

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