ibis Styles Bern City Hotel 3 stars

Customer review rating 4.4/5 3,079 reviews

ibis Styles Bern City
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 bar(s)

Hotel location

ibis Styles Bern City

Zieglerstrasse 66
3007
bern
switzerland

Tel: +41313786666

Fax: (+41)31/3786600

Check-in from 14h00

Check out up to 12h00

  • By plane

    BERN AIRPORT At 10km / 6.21 miles

  • By plane

    ZURICH AIRPORT At 100km / 62.14 miles

GPS :46.942366, 7.430226

Our accommodations

Standard Room with 1 queen-size double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Family Room with twin beds (39x79 in. [100 x 200 cm]) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Family Room with 1 queen-size double bed (63x79 in. [160 x 200 cm]) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Standard Room with 1 single bed (39x79 in. [100x200 cm]), new sleep-easy concept

  • Max. number of persons: 1
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Business Desk

Cozy room with 1 queen-size double bed (63 x 79 in [160 x 200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 11 / 118 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
Rooms

Our restaurants and bars

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Styles Bern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,079 reviews

tripadvisor

TripAdvisor Rating 4.0/5

452 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Just like home

Customer review rating 4.4/5

Sylvia Business - 05/03/2020 Confirmed reviews ALL

When I come to IBIS STYLE I never feel like staying in a hotel. Everyone is so friendly and enthusiastic about their work that I immediately feel welcome and at ease. It's the best hotel I know in Bern. Thank you all! :)

Dear Guest, Wow! We appreciate so much your comments about us. It is also a big pleasure for us to have a guest like you. We are already looking forward to welcome you back. Best regards, Sawas & Ibis Styles Team

Good stay and convenient location for city

Customer review rating 4.4/5

Jane R. Couples - 04/03/2020 Confirmed reviews ALL

Lovely stay at this Ibis. Comfy bed. Good breakfast. Loved the fact that there were complimentary drinks available, hot or cold, all day and evening. Only negative was not having tea/coffee making facilities in the room, unlike British Ibis hotels.

Dear Guest, Thank you so much for your comments regarding your stay with us. We are very happy to hear your positive comments and in regards the coffee/team machine in the room, we apologize in case that made you feel uncomfortable, however, or solution on that was to put that machine in our service are for 24/7. We hope to have the opportunity to welcome you back. Kind regards, Sawas & Ibis Styles Team

Good location, descent rooms, but dont recognise accor loyal customers

Customer review rating 4.4/5

Walid E. Business - 01/03/2020 Confirmed reviews ALL

I stayed for 3 nights, for a business meeting. The location is a 15 min walk or 4 min bus/tram ride from Bern HBF which was very convenient. The hotel has a vintage video game theme which is really nice. Rooms descent size, slightly larger than the average Ibis, I stayed for one night in a family room then moved to a double the next day, both were somehow larger than u expect from Ibis and very clean. Had a safe, small open wardrobe, but no mini fridge. Breakfast too was up to standards, basic but had all the essentials. free coffee /tea in breakfast area up to 11 pm. My let down was the fact that they refused to allow me to check out at 2 pm although they had availability and although Im an Accor silver member... I asked for a late checkout till 2pm which I usually get free of charge as I am an accor silver member. She said she cant do it free of charge.. and that they dont recognise accor silver in Ibis styles. I pointed out that she was mistaken, but she said she was the ambassador of the hotel and she knew what she was talking about. That said, they never even greeted me as an accor silver or an accor member or even cared.. Its a let down because when you stick to a certain chain you expect some extra service in return. Ibis Styles was as pricey as many other Hotels nearby and other hotels has better amenities, I choose to stick to accor because of the loyalty, but obviously even the "ambassador" doesn't care. I understand that late checkout is subject to availability, but obviously there was availability, as she was willing to extend if I payed extra..

Dear Mr. E. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Naturally we are giving a high value for all our mebers and that is maybe a reason why we do have a high quantity of regular guests. I absolutely understand that you most likely stay in 4 or 5 star properties and receives more benfits there. Unfortunately we also have to follow the rules for Economy hotels. So late check-out is upon availibility and not guaranteed. For what I see there was a comment for 2pm in your booking which was confirmed and you checked-out at 1:30pm. However, once again Mr. E., I would like to offer you my sincere apologies. Nothing is more important to a guest than authentic and friendly service – I know that my Ambassador regularly performs on a much better level and is very generous with members. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Yours, Sawas & the ibis Styles team

Well located

Customer review rating 4.4/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Excellent

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Tânia & the Ibis Styles Team

Perfect service

Customer review rating 4.4/5

A. Families - 12/01/2020 Confirmed reviews ALL

Very nice and helpful staff, clean spacious room and delicious breakfasts.

Dear A. Many thanks for choosing and reviewing our hotel. I'm happy to hear you enjoyed you stay with us in our beautiful city and that our staff were great. We're looking forward to welcoming you again in the future! All the best and warm regards, Sawas & the ibis Styles team

Very Good

Customer review rating 4.4/5

Rafael R. Couples - 09/01/2020 Confirmed reviews ALL

We were very well attended, the stay was excellent. I thank all the accor team

Dear Rafael Thank you very much for sharing your experience with us. We are flattered through your kind words that give us more energy to continue doing our lovely job with so much pleasure. I would like to reassure you that I will forward your warm words to the entire team of our hotel. We hope to welcome you again very soon for another memorable journey. Best wishes, Sawas & the ibis Styles team

Perfect

Customer review rating 4.4/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Kids loved the video games. Great location. Great breakfast.

Dear Mrs.B., We very much appreciate your comments regarding your stay at the ibis Styles Bern City. I'm happy to hear you and your family enjoyed you stay with us in our beautiful city! It is always a pleasure to receive positive feedback. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tânia & the ibis Styles Team

Good location and helpful staff

Customer review rating 4.4/5

Vernon Couples - 31/12/2019 Confirmed reviews ALL

Close to Bern rail station by tram. Helpful and friendly staff

Dear Vernon I'm happy to hear you enjoyed your stay with us and that our staff were great. Thank you again for your kind words and we're looking forward to your next visit! Kindest regards, Sawas & the ibis Styles team

Perfect Service

Customer review rating 4.4/5

Luke Families - 20/12/2019 Confirmed reviews ALL

Everything we needed was provided. The team on duty were extremely helpful.

Dear Luke, Agin, thank you very much for staying with us and for sharing your feedback and concerns. We are happy to hear that you were a not disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience.We are also happy to hear that the assistance of our front office team was good and helpful. We hope you will visit us again, so we are able to serve you again! We are looking forward to it. Kind regards, Jenny & Ibis Styles Team

Awesome hotel

Customer review rating 4.4/5

Rags Business - 16/12/2019 Confirmed reviews ALL

Great hotel. Have been staying at times more than a year from now. Friendly staff. Quite helpful. The rooms are quite clean and big. Location was very good. Overall great hotel

Dear Rags, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny & Ibis Styles Team

Good experience

Customer review rating 4.4/5

Daniel Families - 09/12/2019 Confirmed reviews ALL

Very kind stafff. For a stay in Bern I recommend this hotel. Good value for money

Dear Daneil, Thank you very much for choosing our hotel and for sharing your experiences! We are very happy to hear that you had a great time at our hotel and that you appreciated our great central location while exploring Bern. We hope to welcome you back in the future! Best regards, Jenny & Ibis Styles Team

A good place to stay in Bern for a few days.

Customer review rating 4.4/5

Michal Business - 29/11/2019 Confirmed reviews ALL

As usual - competent and very nice staff, comfortable room, good breakfast, coffee&tee evening buffet till 23, wi-fi. I like this place.

Dear Michael Wow - A big thank from all the team for this great rate and nice review! It is always a pleasure for us to welcome you when you stay in Bern and a great privilege to gain your loyalty! Merry X-Mas and warm regards, Sawas % the ibis Styles team

Satisfied

Customer review rating 4.4/5

Umar M. D. Couples - 27/11/2019 Confirmed reviews ALL

Our experience was fine. I appreciate the attension given to us even when the days we booked was over the hotel was able to help us extend the other days. The officials were friendly. Thanks for taking care of us.

Dear Umar Muhammed D. Thank you very much for your nice review and for your recommendation. It is always a pleasure to receive positive feedback. I will share your feedback with the rest of our team. They will really appreciate it. We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us! Warm regards, Sawas & the ibis Styles team

Nice & Clean - but to hot

Customer review rating 4.4/5

Petter Business - 26/11/2019 Confirmed reviews ALL

+ Very friendly staff + Totally Ok breakfast + Nice enviorment + Clean rooms + Coffee included 24/7 + Ok price - To hot in the hotel and especially in the room (they tried 3 times to lower the temp and finally they turned the aircondition off completely which made it even worse)

Dear Petter Thank you for your comprehensive and fair review. I'm happy to hear you appreciated our friedly staff, the breakfast and the good note about our cleanliness. However, you also pointed out you experienced some problems with the AC. I'm sorry to hear this influenced your stay with us and this wasn't resolved to your satisfaction. We noticed after your stay an issue and it has been fixed again. Should you visit us again in future, please do not hesitate to contact me directly with a copy of this review and I will personally take care of your stay. Until then, Merry Christams! Sincerely, Sawas & the ibis Styles team

Week end en famille

Customer review rating 4.4/5

Noémie B. Families - 20/11/2019 Confirmed reviews ALL

Joli week end en famille

Chère Noemi B. Nous vous remercions pour vos points que vous avez donne. C'est toujours un plaisir de recevoir des commentaires positifs. Merci encore de nous avoir fait part de votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Jenny & Ibis Styles Team

very good!

Customer review rating 4.4/5

Inco S. Business - 12/11/2019 Confirmed reviews ALL

very good! reception OK! good idea to give free cafeteria at the guest!

Dear Mr. S., Thank you very much for your detailed review. It is nice to hear that you felt comfortable whilst staying with us. We very much hope that we can welcome you again as our guests and remain until then with best regards Jenny & Ibis Styles Team
Customer review rating 4.4/5

Anonymous Couples - 11/11/2019 Confirmed reviews ALL

Skippers would be nice as we mostly use them and find really useful. And room would have been little bigger but we stayed only 1day so it was not big deal for us. Breakfast was nice.

Dear Guests, Thank your for rewarding our hotel. We suppose that you mean slippers:), as a 3 Star we don't need to have slippers for our quests. Also we don't have a Fitness or a Wellness area. The size of the room can be considered as 'cute', which is often the case in Bern. I fully understand your disappointment if you were expecting a large room. Unfortunately we can't change the size of the rooms. If you're looking for a larger room, you're more likely to find an appropriate room outside the city center. We hope to welcome you back! Your sinireley, Jenny & Ibis Styles Team

Very good!

TripAdvisor rating 4.0/5

Claudia C Couples - 08/11/2019 TripAdvisor review

Breakfast excellent! You have at your disposal hot beverages, water, juice and croissant during all day. Train station is less than 10 minutes from the hotel, by public transportation and the best: its free!

Dear Claudia C Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also the breakfast. We work harder every day to make everyone feel home and comfortable. Hopefully we are able to welcome you soon again very soon! Very best regards, Sawas & the ibis Styles team

Excellent

Customer review rating 4.4/5

Shirley E. M. Families - 02/11/2019 Confirmed reviews ALL

The staff is very friendly and helpful. My kids had a great time.

Dear SHIRLEY EBIKEBINA M., We very much appreciate your comments regarding your stay at the ibis Styles Bern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jenny & Ibis Styles Team
Customer review rating 4.4/5

Anonymous Business - 31/10/2019 Confirmed reviews ALL

Great

Hello Thanks a lot for your review! It was a pleasure to have you as guests in our hotel. We hope to welcome you back soon. Best regards, Jenny & Ibis Styles Team
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