Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.3/5 1,591 reviews

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Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,591 reviews

TripAdvisor Rating  4.0/5  1,112 reviews

Certificate of excellence 2022

Comfortable Stay

Customer review rating 4.0/5

Ckg Business - Confirmed reviews ALL

It was well located for the purpose. Direct connection to the many places via the Tram and the stop is right next to the hotel. Staff were super friendly and eager to help you out. Food options are fairly good.

Dear Mr G., We appreciate your feedback regarding your recent experience. We're thrilled to hear that our convenient location with direct tram connections enhanced your stay, and that our staff's eagerness to assist made a positive impact. It's also great to know that our food options met your expectations. We appreciate your suggestions regarding the variety of tea and coffee options, as well as the meat selection at breakfast. We're always looking for ways to improve and your input is invaluable in this process. We're glad that our check-in and restaurant staff contributed significantly to your satisfaction, and we'll be sure to pass on your kind words to the team. We would like the opportunity to provide you with a better experience. Best regards from the whole team with Matthias, Director

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Stayed 3 nights for business

Dear Mr D., Many thanks for your review of your recent visit to our hotel. We're delighted to hear that our staff made a positive impression during your check-in, and we appreciate your kind words regarding their friendliness and efficiency. It's always encouraging to know that our team's efforts to provide exceptional service are noticed and appreciated by our guests. We regret to hear about the unexpected visitor in your bathroom. Please rest assured that we maintain the highest standards of cleanliness and that this incident is not reflective of our usual practices. We have addressed this with our housekeeping team to ensure that all areas of our guest rooms are thoroughly inspected. We apologize for any discomfort this may have caused you during your stay. Your satisfaction is of utmost importance to us, and we are committed to making every guest's experience an enjoyable one. It would be a pleasure to welcome you back for a better experience. Best regards from the whole team with Matthias, Director

Very good

Customer review rating 5.0/5

Brian Families - Confirmed reviews ALL

Only thing to say is the parking place, instead of statue and decoration you should do more parking places

Dear Mr W., Thank you for taking the time to share a review of your recent experience. While we are pleased you enjoyed your overall stay, we regret to read you weren't entirely happy with our prices, we try to keep our rates competitive, however, they can fluctuate due to the busy period. We would like the opportunity to provide you with a better experience. Best regards from the whole team with Matthias, Director

TV turned on several times during night 3 AM, 4 AM, 5 AM

Customer review rating 0.5/5

Hak Business - Confirmed reviews ALL

Midden in the night, the TV turned on. I called the reception and informed them that the TV is turning on and I cant unplug it and not turn it off. I didnt receive any help. My sleep was over and I had a big speaker event the next day and had migraine because of no sleep.

Excellent staff

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

i have underwent a tough time during my stay as both the kids were sick. The staff was excellent , friendly and professional providing everything we would need

Dear Mr N., We always welcome feedback from our guests and appreciate you taking the time to share your thoughts. We are delighted to hear that our staff was able to provide excellent, friendly, and professional service during your stay, especially when your children were unwell. Our team always strives to ensure the comfort and well-being of our guests. We appreciate your feedback on our hotel initiatives to replace single-use plastic items with more ecological alternatives, and we will continue to work on improving our sustainability efforts. We also hope that you enjoyed the comfort and cleanliness of our renovated rooms, as well as our convenient location. We hope to welcome you back in the future. Best regards from the whole team with Matthias, Director

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Other web-users rate our hotel

  • 539 reviews 8.5/10 Location
  • 812 reviews 6.8/10 Room
  • 708 reviews 8.8/10 Service
  • 8 reviews 7.1/10 WiFi
  • 357 reviews 5.5/10 Comfort
  • 355 reviews 8.7/10 Breakfast
  • 304 reviews 6.4/10 Cleanliness

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