Novotel Bern Expo Hotel 4 stars

the receptionist had some vicious attitudes and words that he was trying to hide under a jovial mask. He was going far beyond his admitted role behavior giving me negative impressions about your hotel and my stay.

I usually stay in Novotel Berlin each time I travel for work. Always had excellent experience. I wanted to share the experience with my family so decided to stay in Novotel Bern and was somewhat surprised over the stark difference between the two hotels. I wouldn’t say totally disappointed, but would rather say an oakayish stay. Overall the personnel is very pleasant and helpful. Reasonable parking fee. In Bern the hotel room is spacious, but quite old fashioned and some furniture need a bit of refurbishment. What made it more difficult is the bedding. Very uncomfortable pillows and beds as well as couch. It was the weakest point of the room. I would also strongly encourage having a soap dispenser not only over the bathtub but also the sink. As to wash hands he had to lean over the bathtub to get soap to wash on a sink .. not far of a distance but some flexibility and acrobatics were needed. :) Breakfast is very good, as usual! Although I must admit, that I prefer the one of Berlin’s Novotel.

Friendly staff. Large very clean room. Close to the bear park and the inner city. The hotel is family friendly as well.

I arrived at the hotel with 2 colleagues who checked in before me. By the time I checked in, there was only 10 mins left until the kitchen/restaurant closed at a very early 8pm. If I had been informed on arrival, I could have delayed my check in and perhaps managed to have something to eat; there was no room service either. As a result, I had to go hungry a totally unnecessary and unnacceptable inconvenience. On check out, my invoice was incorrect and had to be forwarded by e-mail. Despite the e-mail being sent promptly, it too contained errors that would be unacceptable to my company's accounts section and I had to restart the process again by e-mail. To date I have had no response.

I’ve stayed here multiple times, it’s a convenient hotel overall. It is also clean. However, the rooms are bare and with no personality even by Novotel‘s cookie cutter business hotel standards. Depending on which floor you’re on, views can be nice. The bar was already closed at 9pm but we got our free drinks from the snack fridge at the check in desk. There were no toothbrushes available (we had to stay unexpectedly). Check-in was friendly. The parking garage was almost full when we arrived and the parking spots are so tiny that it is hard to park a full sized car. So we were forced to find street parking which was easy but expensive. If you’re looking for a budget 4star (barely) Business Hotel this is a decent choice.

Alles okay. Upgrade!

Breakfast choices have reduced. Probably coz of covid19

1 adult and 3 kids. We rented 2 rooms. Great location for exploring the city. You can walk or take the Tram in front of the hotel into town.

I stayed here with my family and the staff were extremely helpful. The hotel was very clean and only 10 minute walk from the bear park. Great location

We got a free upgrade from Ibis budget and got to stay at Novotel. The room was great, perfectly clean and very comfy. Although it is a bit far from the center, there is a team stop that takes you to the station right in front of the hotel. Overall a very nice stay.s

Having a family vacation in this special time needs lot of adaptation but Novotel Bern Expo made us feel safe with their necessary measures. Hotel staffs were extremely friendly, and always ready to assist us with any queries. We would definitely return to this hotel !

perfect and accurate - swiss performance - as usually well organized and good performance. good location close to the city and the free public transport card is very good and convenient to use as the tramway stops in front of the Novotel.

Nice clean rooms with sofa and desk. Bed is good, TV, cofee in the room. Bathroom could just be a big larger ... on the other side has the convenience of both basth and shower. Restaurant and bar are absolutely okay, had a great dinner. Personeel is polite, friendly in a pleasant way. If there is a remark .... than it is that breakfast is good but too expensive.

quite ok.

+ Very helpful, friendly staff + excellent room & amenities + excellent breakfast - Price/value of food-drinks is below expectations. But this could be a generic Swiss issue.