Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.6/5 1,286 reviews

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Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Room 1

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,286 reviews

Customer review rating 4.0/5

Sanchita T. Families - Confirmed reviews ALL

Dear Ms. T., Thank you very much for your kind review and for sharing your experience at Novotel Bern Expo. We are delighted to hear that you found our hotel comfortable and well located, making it easy to explore Bern. It is also wonderful to know that you were pleased with the cleanliness, our team, and the overall value of your stay. We especially appreciate your positive feedback regarding our sustainability initiatives. It is rewarding to know that our efforts, including the use of more sustainable alternatives and local initiatives, contributed positively to your experience. We hope to have the pleasure of welcoming you and your family back to Novotel Bern Expo on your next visit to Bern. Kind regards, Your Novotel Bern Expo Team

Customer review rating 4.5/5

Balazs M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you very much for your wonderful review and for sharing your experience following your stay at Novotel Bern Expo. We are delighted to hear that you enjoyed our convenient location with easy tram access to Bern's city center, as well as your spacious room and our breakfast buffet. It is also a pleasure to know that our team contributed positively to your stay. Thank you as well for your feedback regarding the complimentary public transport ticket. We are sorry that you had already purchased daily tickets before learning about this benefit. We will take your comment into consideration to see how we can communicate this information more clearly to our guests before arrival. As a valued ALL – Accor Live Limitless Classic member, we also sincerely thank you for your loyalty. We look forward to welcoming you and your family back to Novotel Bern Expo on your next visit to Bern. Kind regards, Your Novotel Bern Expo Team

Customer review rating 4.0/5

Laura T. Families - Confirmed reviews ALL

Dear Ms. T., Thank you very much for taking the time to share your thoughtful feedback about your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, and the friendliness of our team. It is especially rewarding to know that our reception colleague made such a positive impression by assisting you upon your early arrival. We also appreciate your constructive comments regarding our breakfast selection and the layout of the breakfast area. Guest feedback is invaluable to us, and we continuously look for ways to improve our facilities and enhance our guests' experience. As a valued ALL – Accor Live Limitless Classic member, we sincerely thank you for your loyalty and hope to welcome you back to Novotel Bern Expo for another enjoyable stay. Have a wonderful day! Kind regards, The Novotel Bern Expo Team

Customer review rating 2.5/5

Sonia H. Families - Confirmed reviews ALL

Dear Ms. H., Thank you for taking the time to share such detailed feedback about your recent stay with us. We sincerely regret that your experience did not meet the high expectations you had based on your previous stays with Novotel. While we are pleased to know that you continue to trust our brand and appreciated the friendliness of our team, we are truly sorry for the maintenance and housekeeping issues you encountered. Please accept our apologies for the bathroom door, the air conditioning performance, the condition of the carpets, and for our housekeeping team leaving cleaning supplies behind in your room. This is certainly not the standard we strive to deliver. Your comments have been shared with the relevant departments so that these points can be addressed immediately. We also appreciate your feedback regarding the sofa bed, breakfast selection, and WiFi speed. Guest comments like yours are invaluable in helping us improve both our facilities and our services. As a valued ALL – Accor Live Limitless Silver member, we sincerely thank you for your loyalty and hope you will give us another opportunity to provide you with the high-quality experience you have come to expect from Novotel. We wish you a wonderful day and hope to welcome you back to Novotel Bern Expo under much better circumstances. Kind regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 09 09 da… all.accor.com

Customer review rating 4.0/5

Jamsheer V. Families - Confirmed reviews ALL

Dear Mr. V., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Bern Expo. We are pleased to know that you and your family enjoyed your five-night stay overall and appreciated the cleanliness of your room as well as the value our hotel offers. As a valued ALL – Accor Live Limitless Classic member, we also sincerely thank you for your loyalty. At the same time, we are truly sorry to learn that your breakfast experience on the first morning was disappointing. While our team must respect the published breakfast hours, we fully understand your situation after a late arrival and appreciate your comments regarding a little more flexibility and hospitality. We will certainly share your feedback with our team as it helps us improve the guest experience. We also appreciate your suggestions regarding a greater variety of breakfast items, including more vegan and vegetarian options. Your comments are valuable and will be taken into consideration as we continuously review our breakfast offering. Regarding the parking spaces, we understand that they can feel narrow, especially for larger vehicles, and we appreciate you bringing this to our attention. Thank you once again for your honest and constructive feedback. We hope to have the pleasure of welcoming you and your family back in the future and providing an even better experience. Have a wonderful day! Kind regards, The Novotel Bern Expo Team

Other web-users rate our hotel

  • 660 reviews 8.5/10 Location
  • 802 reviews 7.6/10 Room
  • 813 reviews 9/10 Service
  • 9 reviews 9/10 WiFi
  • 360 reviews 8.2/10 Breakfast
  • 323 reviews 8.3/10 Cleanliness

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