I appreciated my stay at Novotel in Berne. The hotel is easily accessible from the motorway, there is a shopping centre/mall close-by as well as public transport. I also appreciate the hotel's own restaurant offering a variety of meals (even plant-based!) as I do not wish to lose time looking for a restaurant elsewhere when on business trips. The room was very clean, the bed very comfortable, also appreciated the coffee machine and the staff was very friendly. As it is not my first time at the Novotel, I am familiar with the check-in/out formalities. I believe I met a "new" employee at the reception desk upon checking in (the young lady seemed a little inexperienced and spoke as if she had learned her lines but was very friendly;-)).

Great experience for my first stay at your hotel in Bern!

warmth and politeness

Friendly staff, room ok, but small shower and an useless bath tub that nobody uses! Bed and pillows should have more quality for a 4 star hotel.

We stayed two nigjts for an Expo. The location for that and the free bus/tram ticket were good. The room was small, too warm without being able to adjust the temperature, the fridge never worked and even if I informed the reception 3 times it was not possible to fix it. The staff was nice and comprehensible, but we will never return to this Novotel.

I am happy overall

High quality services. The cost is almost unaffordable, though.

Stay was just okay. Not finding any exception for hotel guests to have breakfast or meals in the hotel restaurant clearly showed that hotel is just not capable enough. When there is a coffee machine in the room, why is it so difficult to make sure all necessary items are in place. If coffee sachets are there then no sugar, if sugar is there then no cream, if cream is there then no coffee capsules. If all are there then no stirrers. For sure it was not a 4 star stay at the hotel.

- A restaurants closed (no prior info) - Urine stain on wc and on the floor -> health issues especially on CORONA times - Football ball under the bed -> security and clean standard

I enjoyed the stay very much. However there is one important point that disturbed me. The air conditioning of my room was not effective. It worked and made a noise, but did not adjust the room temperature to my satisfaction. The room was warm and sometimes uncomfortable. I asked for something to be done but even though they tried, nothing was improved. I think you should do something to improve it, as otherwise you are perfect. It is a pity.

Old, ok

The Novotel Bern is located at a very central location at Guisan Platz next to the Expo location. The service in the Novotel is always very good. Room Prices are very acceptable. For a location in the heart of the town Bern ! Not to forget, the Restaurant and Bar are excellent too ! All in all a very good experience !

We chose the hotel as have been here last year and we love it. But this time the pillows were really hard and old (one of them was like 2 parts!) and we didn't sleep really good. We were a family of 4 and all of us had the same problem. Pillows are one of the important thing in hotels as you go there to sleep.

Friendly and helpful staff, nice, calm and clean room, excellent breakfast buffet and also helpful staff to meet covid19 standards. Clearing parking ticket problems in a short and professional way. I can recommend the place.

one day prior to my stay at the novotel, i received a phone call from your staff explaining that the hotel was closing down for 2 weeks due to corona infection cases. the lady was so kind to get me a room at another hotel not too far away. that hotel as well as the room and the service were very good. unfortunately, i'll have to wait for your hotel to reopen and for another business trip to be necessary before being able to deliver any evaluation or feedback. thank you