Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.6/5 1,329 reviews

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Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,329 reviews

TripAdvisor Rating  4.0/5  1,152 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Cameron S. Business - Confirmed reviews ALL

Very basic services, no room service, rooms need maintenance. Bar fridge not working. Window stuck, good bar service.

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback following your stay with us. We sincerely regret to read that your experience did not meet your expectations and that several aspects of your room and our services caused frustration. Please accept our apologies for the technical issues you encountered, especially regarding the minibar. We are also very sorry for the delay in handling your request and for the way the situation was communicated — this is certainly not the level of professionalism or responsiveness we aim to provide, and your comments will be addressed with our front office and maintenance teams. Regarding the window, we would like to clarify that for safety reasons all windows in the hotel are locked and can only be opened by our team upon request, and only in a tilted position. We are sorry if this was not clearly explained to you during your stay, which may have caused confusion. We also regret that the breakfast selection and Wi-Fi experience did not meet your expectations. Your remarks are very valuable to us and help us identify areas where improvement is needed. On a positive note, we are pleased that you enjoyed the service at our bar, and we thank you for mentioning this. We truly appreciate your feedback and hope you will allow us another opportunity in the future to provide you with a much better experience. Best regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Customer review rating 4.5/5

Ella M. Families - Confirmed reviews ALL

Tolles Team

Liebe Frau M., vielen herzlichen Dank für Ihre tolle Bewertung und Ihr positives Feedback zu Ihrem Aufenthalt im Novotel Bern Expo. Es freut uns sehr zu hören, dass Sie unser Hotel als sehr angenehm empfunden haben und besonders unser Team hervorheben – dieses Lob geben wir sehr gerne weiter. Schön, dass Sie sich bei uns wohlgefühlt haben. Wir hoffen, Sie und Ihre Familie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße Ihr Novotel Bern Expo Team

A nice stay in Bern, Switzerland

TripAdvisor rating 5.0/5

PeerapholJ123 TripAdvisor review

We had visited this place on our Bern’s trip. With the strategic location that easy to roam around the capital of country. With the warm welcome of team. The nice accommodation with full service of Junior Suite. And delightful breakfast with variety of choice. We wish to return if any opportunity to visit this place again.

Dear Peeraphol, Thank you very much for your wonderful feedback and for choosing to stay with us during your visit to Bern. We are delighted to hear that you enjoyed our strategic location, the warm welcome from our team, and the comfort of your Junior Suite. It is also great to know that our breakfast selection met your expectations and helped start your days in Bern on a positive note. Your kind words are a real motivation for our entire team and mean a lot to us. We truly hope to have the pleasure of welcoming you back to the Novotel Bern Expo on your next trip to Switzerland. Kind regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5009@accor.com all.accor.com

Customer review rating 4.0/5

Regina I. Families - Confirmed reviews ALL

Hotel and Staff - Superb Should have been a perfect stay if we were not woken up by loud banging (floor or wall) in the early morning.

Dear Ms. I., Thank you very much for taking the time to share your feedback and for your kind words about our hotel and team. We are delighted to hear that you found our staff and overall service superb. At the same time, we sincerely apologize for the disturbance caused by the loud noise in the early morning. We fully understand how important a good night’s rest is and regret that this affected your stay. Please be assured that we will investigate this matter internally to prevent similar situations in the future. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back for an even more comfortable stay. Kind regards, Your Novotel Bern Expo Team

Customer review rating 5.0/5

Jayne E. Solo - Confirmed reviews ALL

Really nice stay here over new year 2026 The staff were incredibly nice, very friendly and the hotel has a nice atmosphere. Breakfast is very good plenty of choice. Team 9 is directly outside so easy to hop on & off to all stops to Bern including Christmas markets, lots to explore and very safe. Would highly recommended this hotel.

Dear Mrs. E., thank you very much for your wonderful review and for highlighting so many aspects of your stay that you enjoyed. We are delighted to hear that you appreciated our friendly team, the cleanliness of the hotel, the breakfast variety, and our convenient location near Tram 9. It is also great to know that you valued our eco-conscious initiatives, including the glass bottles and 24/7 filtered water. We look forward to welcoming you back soon for another comfortable and enjoyable stay at Novotel Bern Expo. Kind regards Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

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Other web-users rate our hotel

  • 641 reviews 8.6/10 Location
  • 818 reviews 7.5/10 Room
  • 799 reviews 9/10 Service
  • 11 reviews 6.2/10 WiFi
  • 349 reviews 8/10 Cleanliness
  • 346 reviews 7.9/10 Breakfast

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