Novotel Bern Expo Hotel 4 stars

Customer review rating 4.3/5 5,386 reviews
Novotel Bern Expo
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ideal transport links to the historic city center

  • Six air-conditioned, adaptable meeting rooms with free WIFI

  • Video games for children and cozy family rooms

  • Fitness studio and bicycle rental, as well as an internet corner with Mac

  • Comfortable, ergonomically furnished rooms with WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Golf course 18 holes (Nearby)
  • Football (Nearby)
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014
bern
switzerland

Tel: +41313390909

Fax: (+41)31/3390910

Contact email

Check-in from 14h00

Check out up to 12h00

  • BERN WANKDORF BEA FOLLOW ZENTRUM :   BERN WANKDORF

  • CENTER CROSS LORRAINEBRIDGE :   BERN WANKDORF

  • MAIN STATION BERN HAUPTBAHNHOF :   9 GUISANPLATZ

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By plane

    GENEVA At 160km / 99.43 miles

  • By plane

    ZURICH At 110km / 68.36 miles

  • By helicopter

    BELP AIRPORT At 10km / 6.21 miles

  • By car

    WANKDORF At 0.8km / 0.5 miles

  • By train

    BERNE/BERN At 1.5km / 0.93 miles

  • By train

    HAUPTBAHNHOF BERN At 4km / 2.49 miles

GPS :46.9587487, 7.4639379

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room (non-smoking) with 1 queen bed + sofa bed , VIP Welcome and extra amenities

  • Max. number of persons: 4
  • Area: From 25
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

GOURMETBAR BY NOVOTEL

Type of cuisine: International

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure!

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 217

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,386 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,036 reviews

Happy Business Stay

Customer review rating 4.3/5

Markus G. Business - 19/02/2020 Confirmed reviews ALL

Stayed many times in the Hotel and was never disappointed, in particular I appreciate their flexibility and good service as well as the overall match for my requirements.

Great hotel

Customer review rating 4.3/5

Julien Business - 17/02/2020 Confirmed reviews ALL

The hotel si great, first time I have a room with toilet outside the bathroom. Also first time, I have a bath and a shower !

Dear Julien, We very much appreciate your comments regarding your stay at the Novotel Bern Expo. These are great news, that you liked our bathrooms in the rooms so much. We hope your next visit will be as pleasant as the previous one. Sincerely, Ben Michels Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Nice and tidy room, great service staff, breakfast could be better ...

Dear Michael S., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. We are very sorry, that our breakfast did not met your expectations. Please let us know what we could improve to make your next visit even more pleasant as the previous one. Sincerely, Ben Michels Front Office Manager
Customer review rating 4.3/5

Sonam Friends - 01/02/2020 Confirmed reviews ALL

The room price for 4 members was a lot for a single room. The manager could have suggested us to take two separate rooms given the price of one room was much lower than two combined. Room service needs bit improvement. The complimentary drinks and free mini bar were a welcome change and really appreciated. Location is very good and well connected to the bern city.

Dear Sonam A., Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Novotel is a Family Brand, and we do have a special offer for Family's, where you can book 2 Rooms for 2 Adults with children with the second room half priced. We are pleased to hear, that you liked the welcome drinks and your minibar. We appreciate your sharing your concerns, and it is our hope that you will stay with us again in the near future. Ben Michels Front Office Manager

I was very satisfied with my stay

Customer review rating 4.3/5

John G. Business - 22/01/2020 Confirmed reviews ALL

Good and staff was very helpful

Dear John D g., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Michels Front Office Manager

Novotel Expo Bern delivered the high standard of service as expected

Customer review rating 4.3/5

Andrew Business - 20/01/2020 Confirmed reviews ALL

I stay very regularly at the Expo Bern. I chose the hotel as I know that I will be treated as a special guest and made to feel welcome.

Customer review rating 4.3/5

Anonymous Families - 20/01/2020 Confirmed reviews ALL

Stayed one night with family. Personal very kind and helpful, room was big enough and clean. Only negative point: the street was very noisy, there was a party in front of the hotel, and the sound isolation of the rooms is not so efficient.

good first time at Novotel Expo Bern

Customer review rating 4.3/5

Francesco Business - 20/01/2020 Confirmed reviews ALL

I got an excellent welcome at arrival, the room was comfortable and breakfast very good !! I'll come back again next time I'll be back in Bern.

Dear Francesco I., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Michels Front Office Manager

bon souvenir

Customer review rating 4.3/5

Yun Q. Families - 20/01/2020 Confirmed reviews ALL

unforgettably wonderful experiences inside hotel, nice infrastructure, excellent hospitality and breakfast, free tramway ticket offered, smiling all the time, really bon souvenir.

Dear Yun Q., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Michels Front Office Manager

Fantastic Experience.

Customer review rating 4.3/5

Aaron Couples - 09/01/2020 Confirmed reviews ALL

Very convenient to get to. Appreciative of free city passes and of suggestions from very friendly staff. comfortable room despite some lingering smell of smoke in the room. would have been even better with USB ports (in cases like mine, where i did not have the right adaptor to charge my devices) great breakfast.

Dear Aaron James T., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Michels Front Office Manager

Great people

Customer review rating 4.3/5

And R. Couples - 08/01/2020 Confirmed reviews ALL

Stayed here over Xmas and it was a great experience and a fantastic location

Dear Adrew r., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ben Michels Front Office Manager
Customer review rating 4.3/5

Anonymous Business - 06/01/2020 Confirmed reviews ALL

No major change - man-made fibers pretty much everywhere in the room. Very hard pillows (I bring my own anyway). But the worst thing is having the heating automatically come on in the middle of the night! I was awake, sweating, at around 4am and had a 12-hr flying day after that!! NOT impressed!

Good location ,clean and friendly

TripAdvisor rating 4.0/5

NikoL688 Family - 06/01/2020 TripAdvisor review

We meet very polite front desk staff when check in .nice breakfast.Good value in money .very convenient.just infront of hotel got tram stop.feel like stay at home.free transport in Bern voucher provided

Dear Guest Thank you very much for your review. We are looking forward to welcoming you soon again

Really Nice

Customer review rating 4.3/5

Anonymous Business - 02/01/2020 Confirmed reviews ALL

The stay was great and so was the Service over all a good experience

Dear Mr. S., thank you very much for taking the time to write us your experience from your last stay at the Novotel Bern Expo. It is always a great pleasure to receive positive feedback as yours. We share it with our teams, which is always very nice for them. We wish you all the best and may see you again here in Bern. kind regards Stefanie Gautschi Assistant Front Office Manager

Not good

Customer review rating 4.3/5

Rhona Families - 01/01/2020 Confirmed reviews ALL

There is no remote control for the television in our room when i asked the reception the one they gave me was not working properly then the bathroom is small.

Dear Rhona H., Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry, that the size of our bathroom did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ben Michels Front Office Manager

Xmas stay overnight in Berne

TripAdvisor rating 4.0/5

DanHeiter Couples - 01/01/2020 TripAdvisor review

Always great to come back to Berne and stay overnight in the Novotel Expo. Nice people and the rooms are very clean. Directly from the highway you are in few minutes at the hotel. From there to the center of Berne you can use the pass free of charge offered by the hotel with the tramway in 10 minutes.

Dear Guest Thank you very much for your review. We are looking forward to welcoming you soon again

OK for an overnight stay

Customer review rating 4.3/5

Frank Families - 31/12/2019 Confirmed reviews ALL

Known and proven Accor-group standards and quality. When coming by car, the hotel entrance is quite difficult to find and to access (we arrived after dark). On Saturdays and Sundays the bar and the hotel restaurant are closed. Finding a restaurant that is open and not overbooked on a Sunday evening in Bern is a real challenge...

Standard boring Novotel Rooms

Customer review rating 4.3/5

Steen Business - 30/12/2019 Confirmed reviews ALL

Rooms are boring. Beds are extremely hard. Not much room for hanging clothes

Very Bad!!

Customer review rating 4.3/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

Very bad. The bedsheets were too short which exposed the mattress and the pillows were not bedded pillows. They were sowed in the middle which gave you a very bad comfort for sleeping. Finally, my wife and my two kids slept without pillows. This is the worst Novotel I have ever stayed at. I travel at least 20-30 days a year for my business and have stayed in Novotel hotels all over the world, this is by far the worst. I will reconsider staying at Novotel in the future.

Dear Mr. P., dear family, thank you very much for your valuable time to provide me a feedback about your experience in our Novotel. I would like to deeply apologize that we were not able at all to offer you comfort, satisfaction and an overall pleasant time with us. I truly understand that the criteria you've mentioned do not underline a solid and state of the art bedding. Please allow me to express my sincerest apologize for that. We are aware of the sheets and larger linen are being leased for 2020 in order to avoid further exposure of the mattress. The pillows you had are being sorted out. They should not be in the rooms anymore. This point will be promptly redirected to our housekeeping. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure that you would not experience that same issues again with us. Please let me know personally in case you will be visiting Bern again in future. I would like to arrange your visit then. Even if this is not a good framing, I would like to wish you and your family a happy and healthy new year. I remain at your entire disposal. Best regards Matthias Beyeler General Manager Bern Messe Hotels

Excellent hotel for a one night sleepover

TripAdvisor rating 4.0/5

frank h Family - 29/12/2019 TripAdvisor review

Known and reliable Accor-group quality. Free tramway tickets to discover the nearby beautiful historical centre. We found out too late that the bar and the hotel restaurant were closed on Saturday and Sunday. Finding a decent restaurant in Bern, open on Sunday evening, turned out to be a real challenge... When traveling by car, the hotel entrance is very difficult to find (we arrived after dark).

Dear Guest Thank you very much for your review. We are looking forward to welcoming you soon again.
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