Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.6/5 1,297 reviews

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Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,297 reviews

Customer review rating 0.5/5

Apostolos I. Families - Confirmed reviews ALL

Waiter was sitting over our table and was looking what we were putting in our plates.Our children (3) they havent eaten pretty much anything and when we took their sandwiches the waiter was rude and told us that we cannot take them.We went to the reception and reported the incident and they were smiling.I have been using ACCOR hotels for more than 20 years now, and it was the first time that I have been treaten like that. In a family trip, the only reason to pay an expensive breakfast is to be able to get something for the children for later on.When I booked and paid the breakfast there wasn't any term/condition mentioned that take away is not allowed.

Dear Mr. I., Thank you for taking the time to share your detailed feedback. We are truly sorry to read about your experience during breakfast. What you describe does not reflect the level of service and hospitality we aim to provide, especially towards families. Please accept our sincere apologies for the behavior you encountered, as well as for the way your concern was handled at reception. While our breakfast concept does not include takeaway, this should always be communicated in a polite and respectful manner. We deeply regret that this was not the case during your stay. Your feedback has been taken very seriously and will be shared with both our breakfast and reception teams to ensure immediate improvement. This is certainly not the experience we want our loyal Accor guests to have. We are pleased to see that you were otherwise satisfied with your room, cleanliness, and other aspects of your stay, but we fully understand that this incident had a significant negative impact. We sincerely hope you will give us another opportunity in the future to restore your trust and provide you with the experience you rightfully expect. Kind regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Customer review rating 2.5/5

Michael K. Business - Confirmed reviews ALL

Great assistance for my arrival 24 hours early. Shame rooms aorcon was locked at 22 degrees and was not unlocked, nor were the windows of my colleagues. Breakfast was good and staff are amazingly helpful.

Dear Mr. K., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to read that you appreciated the assistance provided upon your early arrival, as well as the quality of our breakfast and the helpfulness of our team. Your kind words in this regard are truly appreciated. However, we sincerely regret the inconvenience you experienced with the room temperature and ventilation. Please allow us to clarify that our air conditioning system is centrally regulated depending on the season, which may limit individual adjustments. Nevertheless, your comfort is very important to us, and we are sorry that we were not able to provide a satisfactory solution during your stay. Your feedback has been shared with the team to improve our responsiveness in such situations. Regarding the absence of a fridge, please note that this feature is available in our Executive rooms and Suites. For all other room categories, our reception team is always available to store items for our guests if needed. We also appreciate your comments on value for money and understand your concerns. Thank you again for your constructive feedback. We would be delighted to welcome you again and provide you with a much more comfortable experience. Kind regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Customer review rating 3.5/5

Patrik D. Business - Confirmed reviews ALL

toilet was not clean, Side to the train is still loud

Dear Mr. D., Thank you for taking the time to share your feedback regarding your stay at Novotel Bern Expo. We sincerely apologize that the cleanliness of your bathroom did not meet our usual standards. This is certainly not the experience we aim to provide, and we will address this matter with our housekeeping team to ensure improvements. We also regret that you were disturbed by noise from the train side. We understand how important a good night’s rest is and appreciate your feedback. Thank you as well for your positive ratings regarding check-in, our team, and other aspects of your stay. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind regards Your Novotel Bern Expo Team

Customer review rating 5.0/5

Joel R. Business - Confirmed reviews ALL

Everything went well as expected. Had this time a room on the Centre Equestre side, a lot better than my last stay on the tram side (noise until late at that time of my trip, Dec. 2025)

Dear Joel R., Thank you for sharing your positive experience with us. We are pleased to hear that your recent stay was more enjoyable and that the room location contributed to your comfort. We look forward to welcoming you back in the future. Best regards, Novotel Bern Expo

Customer review rating 5.0/5

Bjoern R. Business - Confirmed reviews ALL

The hotel's location is good. The S-Bahn gets you into the city in about 15 minutes. The rooms have a good size. The only downside is that it can sometimes get warm in the room, but luckily the windows can be opened. What makes this hotel particularly special is the great staff at the reception. They were very friendly and really went out of their way to make the stay as pleasant as possible.

Lieber Herr R., vielen herzlichen Dank fuer Ihre hervorragende Bewertung und Ihr ausfuehrliches Feedback zu Ihrem Aufenthalt im Novotel Bern Expo. Es freut uns sehr zu hoeren, dass Sie unsere Lage sowie die gute Anbindung an die oeffentlichen Verkehrsmittel geschaetzt haben und sich in Ihrem Zimmer wohlgefuehlt haben. Besonders schoen ist Ihr Lob an unser Rezeptionsteam – Ihre freundlichen Worte sind eine grosse Motivation fuer uns und wir geben diese sehr gerne weiter. Vielen Dank auch fuer Ihren Hinweis zur Zimmertemperatur. Wir verstehen, dass es gelegentlich etwas warm werden kann, und schaetzen es sehr, dass Sie dies mit uns teilen. Wir hoffen, Sie bald wieder bei uns in Bern begruessen zu duerfen und Ihnen erneut einen angenehmen Aufenthalt zu bereiten. Freundliche Gruesse Ihr Novotel Bern Expo Team

Other web-users rate our hotel

  • 651 reviews 8.6/10 Location
  • 821 reviews 7.4/10 Room
  • 790 reviews 8.7/10 Service
  • 10 reviews 7.1/10 WiFi
  • 343 reviews 8.1/10 Breakfast
  • 338 reviews 8.1/10 Cleanliness
  • 104 reviews 6/10 Amenities

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