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Novotel Bern Expo Hotel 4 stars

Customer review rating 4.3/5 5,673 reviews

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Novotel Bern Expo
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+ 21 Services
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Room 1

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Hotel extras

  • Ideal transport links to the historic city center

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Video games for children and cozy family rooms

  • Fitness studio and bicycle rental, as well as an internet corner with Mac

  • Comfortable, ergonomically furnished rooms with WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Golf course 18 holes (Nearby)
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014
bern
switzerland

Tel: +41313390909

Fax: (+41)31/3390910

Check-in from 14h00

Check out up to 12h00

  • CENTER CROSS LORRAINEBRIDGE :  BERN WANKDORF

  • TRAM NR. 9 :  GUISANPLATZ EXPO

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By plane

    GENEVA At 160km / 99.43 miles

  • By plane

    ZURICH At 110km / 68.36 miles

  • By helicopter

    BELP AIRPORT At 10km / 6.21 miles

  • By car

    WANKDORF At 0.8km / 0.5 miles

  • By train

    BERNE/BERN At 1.5km / 0.93 miles

  • By train

    HAUPTBAHNHOF BERN At 4km / 2.49 miles

GPS :46.9587487, 7.4639379

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room (non-smoking) with 1 queen bed + sofa bed , VIP Welcome and extra amenities

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft
  • Views: Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR BY NOVOTEL

Type of cuisine: International

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure!

Lunch

11:30 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 217 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,673 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,049 reviews

HOTEL CLOSED DUE TO CASES OF CORONA INFECTION - SO DID NOT STAY AT YOUR HOTEL

TripAdvisor rating 4.0/5

M3560PWinfo Business - 11/09/2020 TripAdvisor review

one day prior to my stay at the novotel, i received a phone call from your staff explaining that the hotel was closing down for 2 weeks due to corona infection cases. the lady was so kind to get me a room at another hotel not too far away. that hotel as well as the room and the service were very good. unfortunately, i'll have to wait for your hotel to reopen and for another business trip to be necessary before being able to deliver any evaluation or feedback. thank you

Hei M3450PWinfo, thank you very much for your feedback on the situation we were into. AND, that you are so comprehensive and willing to visit us soon again! You're rating is unfortunately made with a 1* - and honestly - I think you did not want to do so among your wording. We would be very glad in case you could remove or modify this. We are very looking forward to welcome you very soon again (as from the 15.09.2020, we're back in the game)! All the best Matthias and team

As expected but no TV

Customer review rating 4.3/5

Anon Business - 09/09/2020 Confirmed reviews ALL

All was fine, except that the TV had no signal

Some reception persons need to learn what politeness means

Customer review rating 4.3/5

Anonymous Business - 04/09/2020 Confirmed reviews ALL

the receptionist had some vicious attitudes and words that he was trying to hide under a jovial mask. He was going far beyond his admitted role behavior giving me negative impressions about your hotel and my stay.

Short stay

Customer review rating 4.3/5

Anonymous Families - 26/08/2020 Confirmed reviews ALL

I usually stay in Novotel Berlin each time I travel for work. Always had excellent experience. I wanted to share the experience with my family so decided to stay in Novotel Bern and was somewhat surprised over the stark difference between the two hotels. I wouldn’t say totally disappointed, but would rather say an oakayish stay. Overall the personnel is very pleasant and helpful. Reasonable parking fee. In Bern the hotel room is spacious, but quite old fashioned and some furniture need a bit of refurbishment. What made it more difficult is the bedding. Very uncomfortable pillows and beds as well as couch. It was the weakest point of the room. I would also strongly encourage having a soap dispenser not only over the bathtub but also the sink. As to wash hands he had to lean over the bathtub to get soap to wash on a sink .. not far of a distance but some flexibility and acrobatics were needed. :) Breakfast is very good, as usual! Although I must admit, that I prefer the one of Berlin’s Novotel.

Well located and hospitable

Customer review rating 4.3/5

Munu Families - 23/08/2020 Confirmed reviews ALL

Friendly staff. Large very clean room. Close to the bear park and the inner city. The hotel is family friendly as well.

Dear Mununuri, Thank you very much for taking the time to write a review about your stay at the Novotel Bern Expo. Your opinion is very important and valuable to us. We’re very pleased to recognize that you’ve enjoyed your stay with us here in Bern. It is a great pleasure to receive such a wonderful feedback and we are extremely proud to share your comments with our whole team. Thank you! We hope to welcome you again very soon! Kind regards and all the best to you, Your Novotel Bern Expo Team
Customer review rating 4.3/5

H. Business - 16/08/2020 Confirmed reviews ALL

I arrived at the hotel with 2 colleagues who checked in before me. By the time I checked in, there was only 10 mins left until the kitchen/restaurant closed at a very early 8pm. If I had been informed on arrival, I could have delayed my check in and perhaps managed to have something to eat; there was no room service either. As a result, I had to go hungry a totally unnecessary and unnacceptable inconvenience. On check out, my invoice was incorrect and had to be forwarded by e-mail. Despite the e-mail being sent promptly, it too contained errors that would be unacceptable to my company's accounts section and I had to restart the process again by e-mail. To date I have had no response.

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Bern Expo

Bare bones 4 Star-ish business hotel

Customer review rating 4.3/5

C E. Business - 14/08/2020 Confirmed reviews ALL

I’ve stayed here multiple times, it’s a convenient hotel overall. It is also clean. However, the rooms are bare and with no personality even by Novotel‘s cookie cutter business hotel standards. Depending on which floor you’re on, views can be nice. The bar was already closed at 9pm but we got our free drinks from the snack fridge at the check in desk. There were no toothbrushes available (we had to stay unexpectedly). Check-in was friendly. The parking garage was almost full when we arrived and the parking spots are so tiny that it is hard to park a full sized car. So we were forced to find street parking which was easy but expensive. If you’re looking for a budget 4star (barely) Business Hotel this is a decent choice.

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You can ask the reception for a toothbrush, they are available at the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Bern Expo

Gut

Customer review rating 4.3/5

Anonymous Families - 10/08/2020 Confirmed reviews ALL

Alles okay. Upgrade!

Sehr geehrter Herr P. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Bern Expo. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Novotel Bern Expo

Well located

Customer review rating 4.3/5

Anonymous Business - 08/08/2020 Confirmed reviews ALL

Breakfast choices have reduced. Probably coz of covid19

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Bern Expo

Great Family Hotel.

Customer review rating 4.3/5

René Families - 04/08/2020 Confirmed reviews ALL

1 adult and 3 kids. We rented 2 rooms. Great location for exploring the city. You can walk or take the Tram in front of the hotel into town.

Dear Mr. Normann, We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Bern Expo

Very good stay

Customer review rating 4.3/5

Charlie Families - 30/07/2020 Confirmed reviews ALL

I stayed here with my family and the staff were extremely helpful. The hotel was very clean and only 10 minute walk from the bear park. Great location

Dear Charles, We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to ask the reception for more Internet codes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Bern Expo

Nice stay

Customer review rating 4.3/5

Ariadna Friends - 26/07/2020 Confirmed reviews ALL

We got a free upgrade from Ibis budget and got to stay at Novotel. The room was great, perfectly clean and very comfy. Although it is a bit far from the center, there is a team stop that takes you to the station right in front of the hotel. Overall a very nice stay.s

Dear Mrs. Masot We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Bern Expo

Great stay & friendly staffs

Customer review rating 4.3/5

Vitha Families - 26/07/2020 Confirmed reviews ALL

Having a family vacation in this special time needs lot of adaptation but Novotel Bern Expo made us feel safe with their necessary measures. Hotel staffs were extremely friendly, and always ready to assist us with any queries. We would definitely return to this hotel !

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Bern Expo

business

TripAdvisor rating 4.0/5

sanderluijten Business - 19/06/2020 TripAdvisor review

perfect and accurate - swiss performance - as usually well organized and good performance. good location close to the city and the free public transport card is very good and convenient to use as the tramway stops in front of the Novotel.

Hey sanderluijten, you deserved a big and loud "thank you"! Even if we could not provide all services as usual due to the Corona-Regulation, you provide us such a nice mark. It's the very best motivation for our crew. We would be glad to welcome you again in future. Let us know in case we can do something for you. Take care and have a great summer time. The team with Matthias, General Manager

Good, comfortable hotel

Customer review rating 4.3/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

Nice clean rooms with sofa and desk. Bed is good, TV, cofee in the room. Bathroom could just be a big larger ... on the other side has the convenience of both basth and shower. Restaurant and bar are absolutely okay, had a great dinner. Personeel is polite, friendly in a pleasant way. If there is a remark .... than it is that breakfast is good but too expensive.

Dear Mr.C., I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Bern. Best regards Novotel Bern
Customer review rating 4.3/5

O. Families - 08/03/2020 Confirmed reviews ALL

quite ok.

Dear Mrs.O. Thank you very much for your feedback, which is most valuable to us. It is my hope we can welcome you again in the future. Your Novotel Team

Very Friendly welcome

Customer review rating 4.3/5

Raphael Families - 08/03/2020 Confirmed reviews ALL

+ Very helpful, friendly staff + excellent room & amenities + excellent breakfast - Price/value of food-drinks is below expectations. But this could be a generic Swiss issue.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel Team

always satisfied

Customer review rating 4.3/5

S. R. Couples - 02/03/2020 Confirmed reviews ALL

we were always very satisfied ! e.g. very friendly reception desk , our room all ok , clean and quiet . Breakfest , well presented and very good.

Dear Mr. S., big thank from all the team for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in Bern and a great privilege to gain your loyalty ! Warm regards, Novotel Bern Expo

Ok

Customer review rating 4.3/5

Anonymous Solo - 29/02/2020 Confirmed reviews ALL

OK. But for almost same price I got room with breakfast from another chain of hotels. Also please provide a iron in the room if possible. Its really convenient

Dear Nidhin V., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias Beyeler General Manager

Nice hotel

Customer review rating 4.3/5

Branka Business - 28/02/2020 Confirmed reviews ALL

Nice hotel, clean rooms, solid breakfast, helpful staff

Dear Brankica J., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

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