Novotel Bern Expo Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 6,841 reviews

ALLSAFE approved hotel

Information message

Novotel Bern Expo
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+ 22 Services

Hotel extras

  • ALLSAFE certification

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Video games for children and cozy family rooms

  • Kitchen

  • Proximity to the city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 bern
switzerland

Fax: (+41)31/3390910

Check-in from 14h00

Check out up to 12h00

  • CENTER CROSS LORRAINEBRIDGE:  BERN WANKDORF

  • TRAM NR. 9:  GUISANPLATZ EXPO

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By plane

    GENEVA At 160km / 99.43 miles

  • By plane

    ZURICH At 110km / 68.36 miles

  • By helicopter

    BELP AIRPORT At 10km / 6.21 miles

  • By car

    WANKDORF At 0.8km / 0.5 miles

  • By train

    BERNE/BERN At 1.5km / 0.93 miles

  • By train

    HAUPTBAHNHOF BERN At 4km / 2.49 miles

GPS:46.9587487, 7.4639379

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure!

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 217

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Bern Expo

100% genuine reviews from our guests

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ALL Rating 4.3/5

6,841 reviews

TripAdvisor Rating 4.0/5

1,077 reviews

Warm welcome and stay

Customer review rating 4.0/5

Jess Families - 12/01/2022 Confirmed reviews ALL

Easily accessible by the highway and a great neighborhood. The room was ready with pullout bed opened and made up for the children. The dinner was not a highlight but the breakfast was complete and satisfying. Thank you

Dear Family D., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel team

Spacious rooms

Customer review rating 4.5/5

Kieran Families - 27/12/2021 Confirmed reviews ALL

Good room size, even with a pushchair and cot for a 1 yr old, so we didn't feel cramped.

Dear Mr Kieran, thank you for taking the time to rate your stay with us. We appreciate your great review and are happy that we could convince you with our rooms. We hope to welcome you again soon. We wish you a happy new year and stay healthy! Kind regards Aline - Front Office

Very customer oriented host

Customer review rating 4.5/5

Francesco Business - 19/12/2021 Confirmed reviews ALL

the check-in experience was friendly, fast and provided all information needed, the room comfortable and breakfast easy and good quality

Dear Francesco I., We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For more information about our Accor All Limetless loyalty programme, please visit our website or ask our reception and reservations staff during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Our Novotel Team

Good location with parking, tram stop and breakfast

Customer review rating 5.0/5

Yting Families - 18/12/2021 Confirmed reviews ALL

We are very pleased with every staff customer services at Novotel Bern Expo. Matthias, Alice, Shaun Philip and F&B team were accommodating and provided ample of benefits (complimentary room upgrade, parking, breakfast, mini bar, housekeeping) for ACCOR Limitless member which made our stay special, comfortable and memorable. Staff were warm welcoming and attentive.

Dear Yew Ting, We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager
Customer review rating 4.0/5

Milan Business - 09/12/2021 Confirmed reviews ALL

good standard overall

Dear Milan Ruscak, We very much appreciate your comments regarding your stay at the Novotel Bern Expo. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your remark regarding the gym opening hours and I will discuss this with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Well located and good infrastructure

Customer review rating 4.5/5

Frequent B. T. Business - 20/11/2021 Confirmed reviews ALL

I appreciated my stay at Novotel in Berne. The hotel is easily accessible from the motorway, there is a shopping centre/mall close-by as well as public transport. I also appreciate the hotel's own restaurant offering a variety of meals (even plant-based!) as I do not wish to lose time looking for a restaurant elsewhere when on business trips. The room was very clean, the bed very comfortable, also appreciated the coffee machine and the staff was very friendly. As it is not my first time at the Novotel, I am familiar with the check-in/out formalities. I believe I met a "new" employee at the reception desk upon checking in (the young lady seemed a little inexperienced and spoke as if she had learned her lines but was very friendly;-)).

Dear Mrs. B. Thank you so much for this great detailed review, it is highly appreciated and we are flattered by all the compliments! We are really glad to read, that your stay was a pleasant experience and our service was right at your needs. Based on your lovely commentary, I believe it must have been our first year apprentice, who just started working with us in late summer as her fist work experience ever. Therefore we are really proud of her, that she managed your check-in so accurate and will be happy to share your feedback with her as well. Thank you for being patient and we would love to welcome you back any time soon. Kind regards, Selin - Reception

Well located, friendly staff!

Customer review rating 4.5/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Great experience for my first stay at your hotel in Bern!

Hello from Berne Thank you so much for taking the time to evaluate your stay with us and taking your precious time to do so. Your feedback is highly appreciated and we are really glad to read that your stay was a pleasant experience. Based on your great experience, we really hope it was not the last time we were able to welcome you as our guest. Stay safe and enjoy the upcoming Christmas season. Kind regards, Selin - Reception
Customer review rating 4.0/5

Anonymous Business - 17/11/2021 Confirmed reviews ALL

warmth and politeness

Dear Mr. P. Thank you so much for this great review and for taking the time to think back to your stay with us. We are glad to read that you felt welcome at our hotel and our staff was giving you a warm and polite impression. Unfortunately our parking spaces are quite limited, therefore we always have to find creative solutions, therefore we are happy you found your spot. Hopefully we can welcome you another time at the Novotel Bern Expo. Kind regards, Selin - Recpetion

Well located, but really small shower.

Customer review rating 3.0/5

Jamie D. Business - 11/11/2021 Confirmed reviews ALL

Friendly staff, room ok, but small shower and an useless bath tub that nobody uses! Bed and pillows should have more quality for a 4 star hotel.

Max a 2 Star hotel

Customer review rating 1.0/5

Lilly Families - 03/11/2021 Confirmed reviews ALL

We stayed two nigjts for an Expo. The location for that and the free bus/tram ticket were good. The room was small, too warm without being able to adjust the temperature, the fridge never worked and even if I informed the reception 3 times it was not possible to fix it. The staff was nice and comprehensible, but we will never return to this Novotel.

Dear ANNALISA P., Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Our Novotel Team

Yes well located

Customer review rating 3.5/5

Keith P. Solo - 30/10/2021 Confirmed reviews ALL

I am happy overall

Hello from Berne, Thank you so much for taking the time to evaluate your stay with us. We really appreciate your opinion and your suggestions. We are happy to read that overall you had a pleasant stay. Although we are sorry for the inconveniences regarding the parking costs, there might has been a miscommunication form our side. We hope to welcome you another time soon. Kind regards , Selin - Reception

Location close to the center, good food, responsive staff.

Customer review rating 4.0/5

Zoltan V. Business - 30/10/2021 Confirmed reviews ALL

High quality services. The cost is almost unaffordable, though.

Good day form Berne Mr. V. Thank you so much for taking the time to evaluate your stay with us and for your nice feedback. We highly appreciate your opinion and are glade you shared it with us. We are happy to read, that you liked our location within Berne and that our ALL-Safe concept for all hygienic measurements made you feel safe, while staying with us. Therefore we would be really happy to welcome you another time in Berne. Kind regards, Selin - Reception

Stay was just okay

Customer review rating 3.0/5

Vishnu Business - 28/10/2021 Confirmed reviews ALL

Stay was just okay. Not finding any exception for hotel guests to have breakfast or meals in the hotel restaurant clearly showed that hotel is just not capable enough. When there is a coffee machine in the room, why is it so difficult to make sure all necessary items are in place. If coffee sachets are there then no sugar, if sugar is there then no cream, if cream is there then no coffee capsules. If all are there then no stirrers. For sure it was not a 4 star stay at the hotel.

Dear VISHNU MOHAN U., Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your Novotel -Team

SECURITY AND CLEANLINESS ISSUES

Customer review rating 1.5/5

Simone B. Business - 26/10/2021 Confirmed reviews ALL

- A restaurants closed (no prior info) - Urine stain on wc and on the floor -> health issues especially on CORONA times - Football ball under the bed -> security and clean standard

Dear Mrs. B. Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel-Team

Well located and helpful staff

Customer review rating 4.0/5

Jacob S. Business - 21/10/2021 Confirmed reviews ALL

I enjoyed the stay very much. However there is one important point that disturbed me. The air conditioning of my room was not effective. It worked and made a noise, but did not adjust the room temperature to my satisfaction. The room was warm and sometimes uncomfortable. I asked for something to be done but even though they tried, nothing was improved. I think you should do something to improve it, as otherwise you are perfect. It is a pity.

Dear Jacob , We very much appreciate your comments regarding your stay at the Novotel Bern Expo. We are sorry to hear about the problems with the air-condition. We are looking forward to fix the problem. We glad to welcome you back soon Sincerely,
Customer review rating 2.5/5

Anonymous Business - 10/10/2021 Confirmed reviews ALL

Old, ok

Dear MAGNUS VICTOR N., Thank you for taking the time to tell us about your experience at the Novotel Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Novotel Team

Always a good experience

TripAdvisor rating 5.0/5

thaller2021 Business - 31/08/2021 TripAdvisor review

The Novotel Bern is located at a very central location at Guisan Platz next to the Expo location. The service in the Novotel is always very good. Room Prices are very acceptable. For a location in the heart of the town Bern ! Not to forget, the Restaurant and Bar are excellent too ! All in all a very good experience !

Not that good as last year

TripAdvisor rating 3.0/5

NuriaVila 22/08/2021 TripAdvisor review

We chose the hotel as have been here last year and we love it. But this time the pillows were really hard and old (one of them was like 2 parts!) and we didn't sleep really good. We were a family of 4 and all of us had the same problem. Pillows are one of the important thing in hotels as you go there to sleep.

Dear NuriaVila, Thank you very much for taking the time to write a review about your stay on Tripadvisor.com. Your opinion is very important and valuable to us. We appreciate your feedback and will use it to evaluate changes and make improvements in our hotel. We hope to welcome you again very soon! Kind regards and all the best to you, Your Novotel Bern Expo Team with Javier Iglesias

professional and very supporting staff

TripAdvisor rating 5.0/5

lehmannniklaus Business - 23/10/2020 TripAdvisor review

Friendly and helpful staff, nice, calm and clean room, excellent breakfast buffet and also helpful staff to meet covid19 standards. Clearing parking ticket problems in a short and professional way. I can recommend the place.

we very much appreciate your valuable time to feedback us regarding your experience in our hotel. The whole team and myself are more than happy about your heart-warming rating. It's the best motivation you can provide - thank you very much! I please you to always inform us immediately in case you discover any discrepancies during your stay in our hotel. We hope to host you again in future in case you would be in the area. Take care, thank you for your confidence and all the best - Javier Iglesias and Team

HOTEL CLOSED DUE TO CASES OF CORONA INFECTION - SO DID NOT STAY AT YOUR HOTEL

TripAdvisor rating 1.0/5

M3560PWinfo Business - 11/09/2020 TripAdvisor review

one day prior to my stay at the novotel, i received a phone call from your staff explaining that the hotel was closing down for 2 weeks due to corona infection cases. the lady was so kind to get me a room at another hotel not too far away. that hotel as well as the room and the service were very good. unfortunately, i'll have to wait for your hotel to reopen and for another business trip to be necessary before being able to deliver any evaluation or feedback. thank you

Hei M3450PWinfo, thank you very much for your feedback on the situation we were into. AND, that you are so comprehensive and willing to visit us soon again! You're rating is unfortunately made with a 1* - and honestly - I think you did not want to do so among your wording. We would be very glad in case you could remove or modify this. We are very looking forward to welcome you very soon again (as from the 15.09.2020, we're back in the game)! All the best Matthias and team

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