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Novotel Bern Expo Hotel 4 stars

Customer review rating 4.3/5 6,198 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Bern Expo
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+ 21 Services

Hotel extras

  • ALLSAFE certification

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Video games for children and cozy family rooms

  • Kitchen

  • Proximity to the city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Golf course 18 holes (nearby)
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 bern
switzerland

Tel: +41313390909

Fax: (+41)31/3390910

Check-in from 14h00

Check out up to 12h00

  • CENTER CROSS LORRAINEBRIDGE :  BERN WANKDORF

  • TRAM NR. 9 :  GUISANPLATZ EXPO

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By plane

    GENEVA At 160km / 99.43 miles

  • By plane

    ZURICH At 110km / 68.36 miles

  • By helicopter

    BELP AIRPORT At 10km / 6.21 miles

  • By car

    WANKDORF At 0.8km / 0.5 miles

  • By train

    BERNE/BERN At 1.5km / 0.93 miles

  • By train

    HAUPTBAHNHOF BERN At 4km / 2.49 miles

GPS :46.9587487, 7.4639379

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior room with 1 queen bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room (non-smoking) with 1 queen bed + sofa bed , VIP Welcome and extra amenities

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Views: Panorama view, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

GOURMETBAR BY NOVOTEL

Type of cuisine: International

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 217

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,198 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,057 reviews

Manager of the restaurant very rude

Customer review rating 0.5/5

Pietro Families - 30/04/2021 Confirmed reviews ALL

I had a reservation at the ibis hotel. When I arrived I went into novatel to ask where the IBIS entrance was and was told it was a bit far (later finding out it was just behind the building) and he updated my booking by moving to novatel as I had to additionally pay a fee of 60.- for the dog. The hotel furniture is dated and should be updated and the service not 4 star. I ate one evening at the hotel restaurant where I ordered a dish that I was unable to eat because of its unpresentable taste and appearance. I asked not to pay for that dish that I didn't even touch and the manager was very rude starting to raise her voice as if to ask for the attention of all the people present at the tables who turned around. I do not recommend this hotel it would have been better to stay at IBIS.

Lovely location near the Wankdorf Stadium and Rose Garden

Customer review rating 5.0/5

T. S. Business - 25/04/2021 Confirmed reviews ALL

It was a business trip but with the convenience of being in the center in minutes.

Dear Mr.S., thank you for choosing and reviewing Novotel Bern. I'm happy to hear you enjoyed your stay with us at our unbeatable location. Hopefully we can welcome you again in the future! Jessica Novotel Bern Expo

Good quality

Customer review rating 4.5/5

Anonymous Families - 17/04/2021 Confirmed reviews ALL

Great breakfast, good safety measures, cleaniness

Dear Mr.K. Thank you very much for your feedback. We are happy to hear that you enjoyed your overall stay with us.If you need more than three accesses to the internet, you can always ask the reception for additional wifi passwords (free of charge). We're looking forward to welcoming you again! Kind regards Jessica Novotel Bern Expo

nice hotel

Customer review rating 5.0/5

Nikita007 Families - 16/04/2021 Confirmed reviews ALL

nice hotel, super service and very friendly, enough parking, tasteful restaurant. the room was big enough and very clean. the tramway is just in front of the house will come again for sure

Dear Mrs.C., We very much appreciate your comments regarding your stay at Novotel Bern. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Jessica Novotel Bern Expo

Nice place

Customer review rating 4.5/5

Gerhard B. Business - 14/04/2021 Confirmed reviews ALL

Very friendly, good place

Guten Tag Herr B., Herzlichen Dank für Ihren Aufenthalt im Novotel Bern Expo und für Ihre Bewertung. Es freut uns, dass Sie mit der zentralen Lage des Hotels ebenso zufrieden waren wie mit unseren Mitarbeitern. Wir hoffen, Sie schon bald wieder bei uns willkommen zu heissen! Mit freundlichen Grüssen Jessica Novotel Bern Expo

Friendly staff

Customer review rating 4.5/5

Mauro Families - 02/04/2021 Confirmed reviews ALL

Great facility, friendly staff , great location

Dear Mr.S., Thank you for having taken the time to write to us following your stay at Novotel. It is always a pleasure to receive positive feedback. I will share your comments with our team/Dimitri. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Novotel Bern Expo

o.k.

Customer review rating 3.5/5

Anna Business - 29/03/2021 Confirmed reviews ALL

The star was o.k. I don't understand why I was given a room with neughbours considering the vast hotel and the many rooms available. I was travelling with my dog and we prefer a bit of peace and quiet. But no, I had to put up with noisy neighbours who watched TV all night and also very noisy cleaning in the morning. So overall satisfied but not really happy

Dear Ms. Läng, Thank you for staying with us and for your feedback and for reporting your concerns. We are sorry that your stay was not what you expected. If you are not satisfied with your room, we recommend that you contact the reception; as in your case with the neighbors, it is possible (depending on availability, and we had them that day) to change rooms. Or we will get in touch with the guests of the other rooms to bring silence into the hotel room. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Kind regards Jessica Novotel Bern Expo
Customer review rating 3.5/5

Anonymous Business - 27/03/2021 Confirmed reviews ALL

Good stay, but: restaurant closed, sooo bad

Second time satisfied

Customer review rating 4.0/5

Branislav Business - 20/03/2021 Confirmed reviews ALL

well located to the stadion, close to the tram stop, spacious room

Dear Mr.Branislav Thank you very much for taking the time to share your feedback. We are happy to hear that you appreciated our convenient central location. We hope to welcome you again in our hotel Sincerely, Jessica Novotel Bern Expo

Friendly Staff

Customer review rating 4.5/5

Sam Business - 20/03/2021 Confirmed reviews ALL

Everything I needed was taken care of, staff we polite and helpful. Couldn't ask for much more. Pillows weren't the best but that is my only point for improvement.

Dear Mr.F. We are happy to read that you enjoyed your overall stay with us. We always invite our guests to contact the reception desk should there be any problem with the room(Pillows , which gives us the opportunity to solve it within 15 minutes. We look forward to welcoming you soon. Kind regards Jessica Novotel Bern Expo

Perfect location

Customer review rating 3.5/5

Anonymous Business - 18/03/2021 Confirmed reviews ALL

The hotel looks good. The rooms are spacious and well equiped. It was nice to have a restaurant open. The food was great. It was a bit cold in the room though. And don't forget things like toothpaste or others because they will not bring it up to your room when you're in your underwear planing to brush your teeth. The phone in the room says there is room service but in fact there is none.

Dear Mr.G. Thank you very much for staying with us and for sharing your concerns. We really appreciate it, as the opinion of our guest is very important to us, in order to keep on improving our quality and service.I made a note that you'd prefer to receive your invoice by email instead of in paper form. Unfortunately we can not offer you any other option for another type of key cardat the moment. Kind regards Novotel Bern Expo

Friendly hotel in a good location

Customer review rating 3.5/5

Richard Business - 17/03/2021 Confirmed reviews ALL

I enjoy staying in this hotel. The rooms are what you expect from a Novotel. Even in this current situation, the staff still give you a warm hello. You can eat breakfast and dinner in the restaurant. Other facilities are currently closed. The tram is a two minute walk and is free. This will take you to shops and restaurants within a few minutes. The Expo centre is across the road. Car park available

Dear Mr.P., Thank you very much for staying with us and for sharing your concerns. We really appreciate it, as the opinion of our guest is very important to us, in order to keep on improving our quality and service. We are looking forward to welcome you again. Kind regards Jessica Novotel Bern Expo

decent stay

Customer review rating 4.0/5

Mariusz Solo - 15/03/2021 Confirmed reviews ALL

I had a good stay at this hotel. I was phrased to executive room as a platinum member. I asked for it to be changed to a larger corner room which was done without any issues. The breakfast was offered to me half price and it was very tasty. I enjoyed the hotel gym and restaurant and drinks and snacks that come free with executive room. The linens in my room were stained but they were replaced swiftly upon request. The location of the hotel was good- to Paul Klee Arts centre, great shopping mall and few tram stops from the old town. Recommended

Dear Mr. Przestrzrelski Thank you for taking the time to rate your stay at our hotel fairly. We really appreciate this, because the opinion of our guests is important to us so that we can continue to improve our quality and our service, as with the points you mentioned regarding the blankets. I am pleased that you enjoyed your stay with us in a unique location. We hope to see you again soon. Kind regards Jessica Novotel Bern Expo

professional and very supporting staff

TripAdvisor rating 5.0/5

lehmannniklaus Business - 23/10/2020 TripAdvisor review

Friendly and helpful staff, nice, calm and clean room, excellent breakfast buffet and also helpful staff to meet covid19 standards. Clearing parking ticket problems in a short and professional way. I can recommend the place.

we very much appreciate your valuable time to feedback us regarding your experience in our hotel. The whole team and myself are more than happy about your heart-warming rating. It's the best motivation you can provide - thank you very much! I please you to always inform us immediately in case you discover any discrepancies during your stay in our hotel. We hope to host you again in future in case you would be in the area. Take care, thank you for your confidence and all the best - Javier Iglesias and Team

HOTEL CLOSED DUE TO CASES OF CORONA INFECTION - SO DID NOT STAY AT YOUR HOTEL

TripAdvisor rating 1.0/5

M3560PWinfo Business - 11/09/2020 TripAdvisor review

one day prior to my stay at the novotel, i received a phone call from your staff explaining that the hotel was closing down for 2 weeks due to corona infection cases. the lady was so kind to get me a room at another hotel not too far away. that hotel as well as the room and the service were very good. unfortunately, i'll have to wait for your hotel to reopen and for another business trip to be necessary before being able to deliver any evaluation or feedback. thank you

Hei M3450PWinfo, thank you very much for your feedback on the situation we were into. AND, that you are so comprehensive and willing to visit us soon again! You're rating is unfortunately made with a 1* - and honestly - I think you did not want to do so among your wording. We would be very glad in case you could remove or modify this. We are very looking forward to welcome you very soon again (as from the 15.09.2020, we're back in the game)! All the best Matthias and team

business

TripAdvisor rating 4.0/5

sanderluijten Business - 19/06/2020 TripAdvisor review

perfect and accurate - swiss performance - as usually well organized and good performance. good location close to the city and the free public transport card is very good and convenient to use as the tramway stops in front of the Novotel.

Hey sanderluijten, you deserved a big and loud "thank you"! Even if we could not provide all services as usual due to the Corona-Regulation, you provide us such a nice mark. It's the very best motivation for our crew. We would be glad to welcome you again in future. Let us know in case we can do something for you. Take care and have a great summer time. The team with Matthias, General Manager

Good location ,clean and friendly

TripAdvisor rating 5.0/5

NikoL688 Family - 06/01/2020 TripAdvisor review

We meet very polite front desk staff when check in .nice breakfast.Good value in money .very convenient.just infront of hotel got tram stop.feel like stay at home.free transport in Bern voucher provided

Dear Guest Thank you very much for your review. We are looking forward to welcoming you soon again

Xmas stay overnight in Berne

TripAdvisor rating 5.0/5

DanHeiter Couples - 01/01/2020 TripAdvisor review

Always great to come back to Berne and stay overnight in the Novotel Expo. Nice people and the rooms are very clean. Directly from the highway you are in few minutes at the hotel. From there to the center of Berne you can use the pass free of charge offered by the hotel with the tramway in 10 minutes.

Dear Guest Thank you very much for your review. We are looking forward to welcoming you soon again

Excellent hotel for a one night sleepover

TripAdvisor rating 4.0/5

frank h Family - 29/12/2019 TripAdvisor review

Known and reliable Accor-group quality. Free tramway tickets to discover the nearby beautiful historical centre. We found out too late that the bar and the hotel restaurant were closed on Saturday and Sunday. Finding a decent restaurant in Bern, open on Sunday evening, turned out to be a real challenge... When traveling by car, the hotel entrance is very difficult to find (we arrived after dark).

Dear Guest Thank you very much for your review. We are looking forward to welcoming you soon again.

Excellent

TripAdvisor rating 5.0/5

cbonsall Couples - 12/09/2019 TripAdvisor review

Everything I have come to expect with Novotel. Not exactly in a central location, but you receive a a Bern visitor card which gives you free public transport for 24 hours ... and the hotel is very near a tram stop. More expensive than many Novotels, but then this is Switzerland!

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