Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.6/5 1,330 reviews

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Novotel Bern Expo - Image 1
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Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,330 reviews

Customer review rating 3.5/5

Ashika B. Families - Confirmed reviews ALL

We encountered few issues but was solve quite easily. Very nice hotel and comfortable. Just the staff at the bar have very bad quality service with no manners. Very disrespectful towards customer. That the reason I gave a rating 7 if it wasn't for her I would give 10. The spider web still traumatised my kids and I would expect the room would be functioning well before handing the key to customer. My window wasn't working so had to change room and prior to the window not opening there was a very long and noticeable spider web hanging on top of our bed. The rest was ok until we came to have a drink at the bar. The service was a disgrace I never heard anyone working with customer to talk in this manner. We were shocked. Even we arrived after check-in time quite late our room was not ready 1 out of our 3 rooms.

Dear Mrs. B., Thank you for taking the time to share your experience with us. We truly appreciate your detailed feedback and are glad to hear that, overall, you found our hotel comfortable and that our front desk team made a positive impression. However, we are sincerely sorry for the issues you encountered during your stay. It is unacceptable that one of your rooms was not ready upon arrival, that a spider web affected your experience, and that your window was not functioning properly. Additionally, we are very concerned to hear about the disrespectful behavior you experienced at the bar. Please accept our sincere apologies for these lapses in service and cleanliness. This is not the standard we strive to uphold. Your comments have been shared with our housekeeping and bar teams to ensure immediate improvements are made. Guest comfort and satisfaction are our top priorities, and your feedback will help us prevent such issues in the future. We hope you might consider giving us another opportunity to provide the high-quality experience you expected and deserve. Should you plan to return, please contact me directly so I can personally ensure your stay exceeds expectations. Thank you again for your valuable feedback. Warm regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Customer review rating 5.0/5

Tarja H. Business - Confirmed reviews ALL

Free transportation in Bern area were definitely big plus.

Dear Ms. H., Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed our hotel’s convenient location and appreciated the free transportation within Bern. It’s always great to know that our services contributed to a positive and smooth stay. We look forward to welcoming you back to the Novotel Bern Expo for another enjoyable visit. Warm regards, The Novotel Bern Expo Team

Customer review rating 1.5/5

Cameron S. Business - Confirmed reviews ALL

Very basic services, no room service, rooms need maintenance. Bar fridge not working. Window stuck, good bar service.

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback following your stay with us. We sincerely regret to read that your experience did not meet your expectations and that several aspects of your room and our services caused frustration. Please accept our apologies for the technical issues you encountered, especially regarding the minibar. We are also very sorry for the delay in handling your request and for the way the situation was communicated — this is certainly not the level of professionalism or responsiveness we aim to provide, and your comments will be addressed with our front office and maintenance teams. Regarding the window, we would like to clarify that for safety reasons all windows in the hotel are locked and can only be opened by our team upon request, and only in a tilted position. We are sorry if this was not clearly explained to you during your stay, which may have caused confusion. We also regret that the breakfast selection and Wi-Fi experience did not meet your expectations. Your remarks are very valuable to us and help us identify areas where improvement is needed. On a positive note, we are pleased that you enjoyed the service at our bar, and we thank you for mentioning this. We truly appreciate your feedback and hope you will allow us another opportunity in the future to provide you with a much better experience. Best regards, Daniel Bensing Assistant Front Office Manager Am Guisanplatz 2-4 • CH-3014 Bern • Schweiz Tel. +41 31 339 03 06 H5… all.accor.com

Customer review rating 4.5/5

Ella M. Families - Confirmed reviews ALL

Tolles Team

Liebe Frau M., vielen herzlichen Dank für Ihre tolle Bewertung und Ihr positives Feedback zu Ihrem Aufenthalt im Novotel Bern Expo. Es freut uns sehr zu hören, dass Sie unser Hotel als sehr angenehm empfunden haben und besonders unser Team hervorheben – dieses Lob geben wir sehr gerne weiter. Schön, dass Sie sich bei uns wohlgefühlt haben. Wir hoffen, Sie und Ihre Familie bald wieder bei uns begrüßen zu dürfen. Freundliche Grüße Ihr Novotel Bern Expo Team

Customer review rating 4.0/5

Regina I. Families - Confirmed reviews ALL

Hotel and Staff - Superb Should have been a perfect stay if we were not woken up by loud banging (floor or wall) in the early morning.

Dear Ms. I., Thank you very much for taking the time to share your feedback and for your kind words about our hotel and team. We are delighted to hear that you found our staff and overall service superb. At the same time, we sincerely apologize for the disturbance caused by the loud noise in the early morning. We fully understand how important a good night’s rest is and regret that this affected your stay. Please be assured that we will investigate this matter internally to prevent similar situations in the future. Thank you again for your valuable feedback. We truly hope to have the opportunity to welcome you and your family back for an even more comfortable stay. Kind regards, Your Novotel Bern Expo Team

Other web-users rate our hotel

  • 654 reviews 8.6/10 Location
  • 818 reviews 7.4/10 Room
  • 807 reviews 8.8/10 Service
  • 11 reviews 6.9/10 WiFi
  • 349 reviews 7.9/10 Breakfast
  • 346 reviews 8.1/10 Cleanliness

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