Novotel Bern Expo Hotel 4 stars

First of all the hotel is very well located, right next to a tram stop which takes you in about 10 minutes or less to the CBD. Easy! Second of all, the check-in experience was quite nice, the receptionist who welcomed us was very informative and friendly and made us feel very welcome to the hotel. Kids immediately loved the "table" which is interactive into the lobby :-) We also were very thankful for the nice upgade to a larger room for the 4 of us. For 2 nights this was well appreciated. Then I know these times are very difficult for the travel and tourism industry and hotels don't have their usual occupancy rate they should have. However what I'd like to comment mostly is the ultra super care the hotel, the staff and measures put into place represented for us during COVID period. You have everything (gel, signs etc..) in the hotel to make you feel safe and at no time did we feel unsafe staying in a hotel. The breakfast was very well managed with a glove for your hand as you would go and serve yourself from the buffet, etc...so a big thumps up to the measures put into place. Later on in the week we stayed at the Novotel in Zurich and unfortunately we did not feel as safe as the Novotel Bern. For instance at breakfast, there was no gloves give, no gel around the buffet, it was a bit strange. So well done to Novotel Bern Expo.

Friendly and helpful staff, nice, calm and clean room, excellent breakfast buffet and also helpful staff to meet covid19 standards. Clearing parking ticket problems in a short and professional way. I can recommend the place.

Business trip, appreciate the uncomplicated online and quick checkout procedures. Very friendly staff, very clean rooms, enjoy the calm and quiet. And appreciate free parking for gold members in Bern. Not all Accor hotels offer this! Very good cook at the Novotel Gourmet bar! Even vegans can enjoy something there! However, the room was too heated, I needed to open the window to get some fresh, cool air in the room. 19-20degrees Celsius is the maximum I can stand in a room when sleeping.

I had a very nice stay at Novotel Expo. Rooms are quiet, equiped with all standard utillities like coffee maschine, hair dryer, shampoo, etc. Friendly and always helpful staff

one day prior to my stay at the novotel, i received a phone call from your staff explaining that the hotel was closing down for 2 weeks due to corona infection cases. the lady was so kind to get me a room at another hotel not too far away. that hotel as well as the room and the service were very good. unfortunately, i'll have to wait for your hotel to reopen and for another business trip to be necessary before being able to deliver any evaluation or feedback. thank you

All was fine, except that the TV had no signal

the receptionist had some vicious attitudes and words that he was trying to hide under a jovial mask. He was going far beyond his admitted role behavior giving me negative impressions about your hotel and my stay.

I usually stay in Novotel Berlin each time I travel for work. Always had excellent experience. I wanted to share the experience with my family so decided to stay in Novotel Bern and was somewhat surprised over the stark difference between the two hotels. I wouldn’t say totally disappointed, but would rather say an oakayish stay. Overall the personnel is very pleasant and helpful. Reasonable parking fee. In Bern the hotel room is spacious, but quite old fashioned and some furniture need a bit of refurbishment. What made it more difficult is the bedding. Very uncomfortable pillows and beds as well as couch. It was the weakest point of the room. I would also strongly encourage having a soap dispenser not only over the bathtub but also the sink. As to wash hands he had to lean over the bathtub to get soap to wash on a sink .. not far of a distance but some flexibility and acrobatics were needed. :) Breakfast is very good, as usual! Although I must admit, that I prefer the one of Berlin’s Novotel.

Friendly staff. Large very clean room. Close to the bear park and the inner city. The hotel is family friendly as well.

I arrived at the hotel with 2 colleagues who checked in before me. By the time I checked in, there was only 10 mins left until the kitchen/restaurant closed at a very early 8pm. If I had been informed on arrival, I could have delayed my check in and perhaps managed to have something to eat; there was no room service either. As a result, I had to go hungry a totally unnecessary and unnacceptable inconvenience. On check out, my invoice was incorrect and had to be forwarded by e-mail. Despite the e-mail being sent promptly, it too contained errors that would be unacceptable to my company's accounts section and I had to restart the process again by e-mail. To date I have had no response.

I’ve stayed here multiple times, it’s a convenient hotel overall. It is also clean. However, the rooms are bare and with no personality even by Novotel‘s cookie cutter business hotel standards. Depending on which floor you’re on, views can be nice. The bar was already closed at 9pm but we got our free drinks from the snack fridge at the check in desk. There were no toothbrushes available (we had to stay unexpectedly). Check-in was friendly. The parking garage was almost full when we arrived and the parking spots are so tiny that it is hard to park a full sized car. So we were forced to find street parking which was easy but expensive. If you’re looking for a budget 4star (barely) Business Hotel this is a decent choice.

Alles okay. Upgrade!

Breakfast choices have reduced. Probably coz of covid19

1 adult and 3 kids. We rented 2 rooms. Great location for exploring the city. You can walk or take the Tram in front of the hotel into town.

I stayed here with my family and the staff were extremely helpful. The hotel was very clean and only 10 minute walk from the bear park. Great location