Novotel Bern Expo 4 stars

Customer review rating (ALL Rating) 4.5/5 1,568 reviews

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Am Guisanplatz 2, 3014 BERN, Switzerland

Description

Hotel extras

  • Modern, renovated rooms

  • Six air-conditioned, adaptable meeting rooms with free WiFi

  • Near BERNEXPO, Wankdorf Stadium (Football) & PostfFnance Arena (Ice-Hockey)

  • Kitchen (Restaurant GourmetBar)

  • Proximity to the city center and free public transport with Bern Ticket

Our accommodation(s)

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Hotel location

Novotel Bern Expo

Am Guisanplatz 2
3014 BERN
Switzerland

GPS:46.9587487, 7.4639379

Telephone
Fax +41 31 339 09 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR BY NOVOTEL

Our GourmetBar team serves local and international cuisine prepared in a simple and authentic manner using local products. Savor the new bar experience - we look forward to taking you with us on our culinary adventure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,568 reviews

TripAdvisor Rating  4.0/5  1,126 reviews

Not bad

Customer review rating 3.5/5

Amro B. Families - Confirmed reviews ALL

There are many spider inside the room and near to the window “i did not open the window”. The bed not comfortable at all. There are dirty near to the window.

Dear Mr B., Thank you for taking the time to share a review of your recent experience. We regret to hear that certain aspects of your stay at Novotel Bern Expo did not live up to your expectations. We take pride in maintaining the highest standards of cleanliness and comfort, and we apologize if we fell short in these areas during your visit. We appreciate you bringing these concerns to our attention. We understand how important a restful night's sleep is for our guests, and we're sorry to hear that the bed was not to your comfort. Our rooms are designed to provide a relaxing environment, and we're disheartened to know that this was not your experience. Regarding the presence of spiders, please accept our apologies for any discomfort this may have caused. Be assured that we have rigorous pest control measures in place, and we will reinforce our efforts to ensure such instances are handled promptly. We hope to welcome you back for an improved experience, Best regards from the whole team with Matthias, Director

Pleasant stay

Customer review rating 4.0/5

Despo D. Couples - Confirmed reviews ALL

Short stay but nice. Reception staff was very friendly and helpful. Rooms were very clean and comfortable. Very close to the center with easy access to the tram station.

Dear Ms. Dimitrou, Thank you for taking the time to share a review of your recent experience. We are delighted that you enjoyed the welcoming reception staff, cleanliness and comfort of our rooms, as well as the convenient location and ease of access to public transportation. Our central location and recently renovated rooms are designed to provide both comfort and convenience, ensuring a pleasant stay for all our guests. We hope to welcome you back for an improved experience, Best regards from the whole team with Matthias, Director

A Totally OK Hotel Experience

TripAdvisor rating 3.0/5

Chris L TripAdvisor review

This hotel is the living embodiment of something being "okay". The rooms were large but not necessarily the cleanest I've ever seen. Check-in at the lobby was somewhat slow and the elevators were dreadfully slow - you're going to have a long wait to get up or down. The location with a tram stop outside is fantastic so it does make it quite easy to get around the city. With that said, when the proximity to public transportation is the best part of your hotel it's probably not the best option available.

Dear Sir, Thank you for taking the time to share a review of your recent experience. We are pleased that you found our location and the convenience of public transportation to be positive aspects of your stay. Our hotel is ideally situated to provide easy access to various parts of the city, and we're glad that this feature enhanced your visit. However, we regret to hear that certain areas of our service did not meet your expectations. We are sorry for the wait you experienced during check-in and the slower pace of our elevators. Our team is continually working on streamlining our check-in process to ensure a swift and welcoming start to our guests' stay. While we understand the importance of prompt elevator service, please know that our elevators are regularly maintained to provide efficient service while ensuring the safety and comfort of all our guests. Regarding the cleanliness of the rooms, we apologize if it was not up to the meticulous standard we strive to uphold. We will reinforce our housekeeping protocols to ensure that all our accommodations are of the highest quality for every guest. We hope to welcome you back for an improved experience, Best regards from the whole team with Matthias, Director

Easy access to town

Customer review rating 4.0/5

Beat Couples - Confirmed reviews ALL

Hotel is conveniently located to access by public transportation - provided for free by hotel - the town of Bern, or to access the highway for excursions to the Bernese Oberland or other parts of Switzerland.

Dear Mr S., Thank you for taking the time to share a review of your recent experience. We are delighted that you appreciated the ease of selecting your preferred room style online, and found our hotel's access to public transportation and the town of Bern convenient. Our commitment is to ensure a seamless reservation experience and excellent connectivity for all our guests. However, we regret to hear that the bed size did not completely meet your expectations. We understand how important a comfortable night's sleep is, and we aim to provide bedding options that cater to various preferences. Your feedback is invaluable, and we will certainly consider it as we continuously seek to improve our guest experience. Nonetheless, we are pleased that you enjoyed the complimentary public transport tickets provided by our hotel, enhancing the accessibility of the beautiful city of Bern and its surroundings. It is our pleasure to offer added value to your stay through such amenities. We hope to welcome you back for an improved experience, Best regards from the whole team with Matthias, Director

Professional services

Customer review rating 5.0/5

Mohammad A. Families - Confirmed reviews ALL

High quality, tasty food and great staff. Me and my family felt home. Thank you for everything.

Dear Mr A., Thank you for taking the time to share a review of your recent experience. We are thrilled to hear about your excellent stay at Novotel Bern Expo. It is wonderful that you relished our culinary offerings and found our team to be outstanding, truly making you feel at ease during your stay. Our staff is dedicated to providing a welcoming and friendly environment, and your recognition of their efforts is greatly appreciated. We hope to welcome you back in the future. Best regards from the whole team with Matthias, Director

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Other web-users rate our hotel

  • 604 reviews 8.3/10 Location
  • 838 reviews 7.1/10 Room
  • 761 reviews 8.7/10 Service
  • 12 reviews 6.9/10 WiFi
  • 338 reviews 7.4/10 Cleanliness
  • 328 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.