Dear Guest, Thank you for your continued loyalty and for taking the time to share such detailed feedback. We are delighted to know that you choose our hotel each year for its convenient location, with easy access to the road network and within walking distance of Rouen city centre. We are also pleased that our rooms meet your needs for a one-night stopover. We are, however, sorry for the inconveniences you experienced with the sink plug and the air conditioning, especially during a period of very warm weather. We regret that, although a member of our team responded promptly, we were unable to fully resolve the issue with the sink. We have taken note of your comment regarding the mechanism and will ensure that this is checked more carefully. We are nevertheless pleased that our receptionist was able to offer a commercial gesture by waiving your parking fee, as we always aim to compensate our guests when they encounter such inconveniences. We hope to have the pleasure of welcoming you back on your next visit and providing you with a more comfortable and trouble-free stay. Kind regards, The team at ibis Rouen Centre Champs de Mars

Dear Mr B., Thank you very much for your excellent rating and for your kind comment! We are delighted that you had a very pleasant stay and that you particularly appreciated the welcome and professionalism of our team. Your compliments are a wonderful reward and will be shared with the whole team. We look forward to welcoming you back to Rouen! Kind regards, The ibis Rouen Centre Champs de Mars team

Dear Guest, Thank you very much for your lovely feedback! We are delighted to hear that you enjoyed the comfort of our beds, the cleanliness of your room, and our delicious breakfast. Your kind words about our reception team, and especially Stéphanie, are greatly appreciated. We will be sure to share your compliments with her. We look forward to welcoming you back to the ibis Rouen Centre Champs de Mars on your next visit! Kind regards, The Reception Team Ibis Rouen Centre Champ de Mars

Dear Guest, Thank you very much for your kind review and for your continued loyalty to our hotel. We are delighted to hear that you appreciated our convenient location, comfortable beds, and the possibility of enjoying dinner at the hotel. It is always a pleasure to welcome you back, and we look forward to seeing you again on your next stay! Best regards, The Hotel Team ibis Rouen Centre Champ de Mars

Dear guest, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our convenient location for exploring Rouen and that you received a pleasant welcome from our helpful team. It’s also great to know that you found your room clean and that you had a comfortable night’s sleep. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back on your next visit to Rouen! Best regards, L'Equipe Ibis Rouen Centre Champ de Mars

Dear guest, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast and that our team, especially Yassine, made your stay more enjoyable. We will be sure to share your kind words with him. We’re sorry to hear that the condition of the room and bathroom did not fully meet your expectations. Your comments regarding the carpet and bathroom have been noted and will be shared with our team as we continue to work on improving our guests’ experience. We’re pleased, however, that you enjoyed the peaceful location of your room overlooking the park. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay next time. Best regards, Carine

Chère cliente, Merci beaucoup pour ce très beau retour ! Nous sommes ravis que vous ayez apprécié le charme de notre établissement, son entretien, le confort de la chambre ainsi que sa vue. Nous sommes également heureux que la literie, les équipements et l’espace de rangement aient contribué à rendre votre séjour agréable. Nous ne manquerons pas de transmettre vos compliments à notre équipe de nuit, qui sera particulièrement touchée par votre message. Concernant l’ascenseur, nous comprenons qu’il puisse paraître étroit, notamment pour les chambres situées aux derniers étages. Enfin, nous sommes heureux que vous ayez apprécié le calme, la sécurité du quartier ainsi que notre proximité avec les transports et les principaux sites touristiques. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour ! Bien cordialement, L'Equipe de l'hôtel

Cher client, Nous vous remercions chaleureusement pour votre agréable commentaire. Nous sommes ravis que vous ayez apprécié notre emplacement ainsi que la sympathie de notre équipe. Nous sommes également heureux d’avoir pu vous permettre d’accéder à votre chambre plus tôt que prévu. Après un vol de nuit, nous comprenons combien cela peut être appréciable pour commencer son séjour dans les meilleures conditions. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour à Rouen ! Bien cordialement, L’équipe de l’hôtel

Dear Guest, Thank you for taking the time to share your feedback and for your continued loyalty to both Mercure and ibis at our site. We are pleased to hear that you appreciated the quality of our rooms, as well as the reception and dining services. We also take note of your comments regarding the differences in standards between Mercure properties, as well as your experience of the current organisation of our hotel. We understand that having a shared reception and restaurant facilities between ibis and Mercure can sometimes be confusing, particularly for guests who are familiar with both brands. We are working to make the guest journey clearer and more seamless, while maintaining the distinct identity and standards of each brand. We hope to have the pleasure of welcoming you again and providing you with an even more satisfying experience. Kind regards, Team IBIS Rouen Centre Champ de Mars

Cher client, Merci beaucoup pour votre chaleureux commentaire ! 😊 Nous sommes ravis que vous ayez apprécié votre séjour, notamment la climatisation qui vous a permis de profiter d’un peu de fraîcheur pendant cette période de fortes chaleurs. Toute notre équipe vous remercie également pour vos compliments sur son accueil et sa sympathie. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour ! Cordialement, L'Equipe Ibis Rouen Centre Champ de Mars

Dear VYVIEN B., We very much appreciate your comments regarding your stay at the ibis Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear guest, Thank you very much for your lovely feedback! We’re delighted that you enjoyed our convenient location, just a short walk from the city centre, as well as the friendliness and helpfulness of our team. Your kind words are a wonderful reward for the whole team. We look forward to welcoming you back on your next stay in Rouen! Best regards, Team Ibis Rouen Centre Champ de Mars

Dear M. G., Thank you very much for this wonderful review, and especially for your continued loyalty! The fact that you chose to stay with us again after a previous visit is the greatest recognition we could receive. We are delighted to hear that you once again appreciated the friendliness and helpfulness of our team. Guest satisfaction is indeed at the heart of everything we do, and your kind words are a great source of motivation for the whole team. We look forward to welcoming you back again very soon! Kind regards, The whole hotel team

Dear Guest, Thank you very much for your wonderful review and excellent rating! We are delighted to hear that our hotel was the perfect stop on your journey and that you enjoyed a relaxing, stress-free stay. Knowing that you found us to be a "well-kept secret" truly means a lot to our team. We look forward to welcoming you back on your next trip. Kind regards, The Hotel Team Ibis Rouen Centre Champ de Mars

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location, the comfort and cleanliness of your room, our on-site parking, and the great value we offer. We also appreciate your comments regarding the tea and coffee facilities. While these are not provided in the rooms, complimentary tea and coffee are available at any time upon simple request at the reception. We are also sorry to learn about the limescale you noticed and have shared your comment with our housekeeping and maintenance teams so that it can be addressed promptly. We truly appreciate your feedback and hope to have the pleasure of welcoming you back on your next visit to the city. Kind regards, The Hotel Team Ibis Rouen Centre Champ de Mars