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Mercure Rouen Champ-de-Mars 4 stars

Customer review rating 4.2/5 2,809 reviews

ALLSAFE approved hotel

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Mercure Rouen Champ-de-Mars
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+ 18 Services

Hotel extras

  • In Rouen center, near the popular sights / Near the A13/A29 highways

  • Dinner/breakfast in bar, on terrace or in-room / Fitness area with sauna

  • Large covered and closed car park with 150 places / hourly tariff.

  • Covid 19: Labeled ALL SAFE Bureau Veritas / Holiday checks accepted

  • 13 meeting rooms of 30 to 200 m2 at your disposal for all kinds of event

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 rouen
france

Tel: +33235524232

Fax: (+33)2/35081506

Check-in from 14h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160km / 100 miles

  • By plane

    PARIS ROISSY CDG At 130km / 81.25 miles

  • By plane

    ROUEN BOOS At 9.99km / 6.21 miles

  • By boat

    DIEPPE At 80km / 50 miles

  • By boat

    LE HAVRE At 80km / 50 miles

  • By helicopter

    ROUEN VALLEE SEINE At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 3km / 1.88 miles

GPS :49.43577, 1.102686

Hotel services

LE HONFLEUR

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 107 rooms
    • 4 rooms for people with reduced mobility
    • 19 family rooms
    • One connecting room
    • 107 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Champ de Mars Additional charge
    • On site
Well-being
  • Fitness room and sauna
    • On site
    • Hammam Currently unavailable
    • Sauna room Currently unavailable

Our accommodation(s)

Choose a room that suits you from various categories: Standard Room with a single bed, double bed or twin beds or one of our Privilege Rooms.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 200

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Mercure Rouen Champ-de-Mars

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,809 reviews

TripAdvisor Rating 4.0/5

885 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Spacious room, well-situated hotel with parking

TripAdvisor rating 5.0/5

Alice L 24/10/2021 TripAdvisor review

Large, airy, comfortable room. Only thing missing was grab bar in bathroom for getting in and out of tub/shower. Friendly, helpful staff. Underground parking (paying) very convenient but a bit hard to maneuver with a mid-size car. Well-located for visiting old city (pleasant 15 min walk). A really lovely, well-run Mercure property.

location versus office is ok.

Customer review rating 4.0/5

Anonymous Business - 17/10/2021 Confirmed reviews ALL

n/a

Good location

Customer review rating 5.0/5

Jeanne Couples - 20/09/2021 Confirmed reviews ALL

Good hotel with really great service in the restaurant especially at breakfast. On-line check-in and check-out didn't work very well as we still had to queue up to pay for the parking.

Dear JEANNE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard, General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars
Customer review rating 4.5/5

Bill H. Business - 09/09/2021 Confirmed reviews ALL

Good service, peacefull and friendly staff

Dear Customer, Your last stay at the Mercure Rouen Center Champ-de-Mars turned out to be an excellent experience and to learn that the staff directly contributed to your satisfaction is a true honor. We also appreciate knowing that the finish of the room was to your liking, as was the quality of the catering, despite adjustments under ALLSAFE sanitary protocols. Our hotel is very well placed in the center of Rouen and for parking for your next stay, I advise you to go further in this one because you have large spaces as well. Looking forward to your next trip to Rouen with us, We ask you, dear customer, to accept our most sincere feelings. Stephane Robillard General manager And the Teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels

Bad hotel!

TripAdvisor rating 2.0/5

filipsV4210XT Family - 23/08/2021 TripAdvisor review

A bad hotel! it's like a hotel with only 2 stars, not worth 4 stars! Many things in the room were broken, the only thing that was good was the service. They were very nice. I will never go back to this hotel! 😡😤

Dear clients, Your last stay at the Mercure Rouen Center Champ-de-Mars turned out to be a good experience due to the quality of our bedding, the cleanliness of our establishment in line with our health protocols following the Covid19 virus and, to learn that the staff directly contributed to your satisfaction is a real honor for the service. We have a lot of difficulty believing that we gave you a room where everything was broken in because the maintenance of our rooms is a daily affair and we control the rooms. We assure you that we are well classified in four stars to undergo checks by official bodies and we hope you will always trust us in the future. Looking forward to your next trip to Rouen with us, Please accept, dear customers, our most devoted sentiments. Stephane Robillard General manager And the Teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels *** Chers clients, Votre dernier séjour au Mercure Rouen Centre Champ-de-Mars s'est révélé être une bonne expérience de par la qualité de notre literie, la propreté de notre établissement en phase avec nos protocoles sanitaires suite au virus Covid19 et, d'apprendre que le personnel a directement contribué à votre satisfaction est un véritable honneur pour le service. Nous avons beaucoup de difficulté à croire que nous vous avons donné une chambre où tout était cassé dedans car la maintenance de nos chambres est une affaire de chaque instant au quotidien et nous contrôlons les chambres. Nous vous assurons que nous sommes bien classés en quatre étoiles pour subir des contrôles de la part des organismes officiels et nous espérons que vous nous ferez toujours confiance à l'avenir. Dans l'attente de votre prochaine escapade rouennaise en notre compagnie, Nous vous prions d’agréer, chers clients, nos sentiments les plus dévoués. Stéphane Robillard Directeur Général Et les Teams des hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Enjoyable stay

Customer review rating 4.0/5

Diez Families - 21/08/2021 Confirmed reviews ALL

Well located, nice staff; room met expectations regarding space and equipment.

Liebe Kunden, Ihr letzter Aufenthalt im Mercure Rouen Centre Champ-de-Mars war eine ausgezeichnete Erfahrung und zu erfahren, dass das Personal direkt zu Ihrer Zufriedenheit beigetragen hat, ist eine wahre Ehre. Wir wissen es auch zu schätzen, dass die Ausstattung des Raumes Ihren Wünschen entsprach, ebenso wie die Qualität des Caterings, trotz der Anpassungen im Rahmen der ALLSAFE-Sanitärprotokolle. Wir freuen uns auf Ihre nächste Reise nach Rouen mit uns, Bitte akzeptieren Sie, liebe Kunden, unsere ergebensten Gefühle. Stephane Robillard Generaldirektor Und die Teams der Hotels Mercure und Ibis Rouen Centre Champ-de-Mars

We had a good stay and the hotel is conveniently located if quite far from the new cathedral

Customer review rating 4.0/5

Anthony D. F. Couples - 27/07/2021 Confirmed reviews ALL

Pleasant hotel staff friendly and efficient excellent breakfast particularly having regard to covid

Dear Customer, Your last stay at the Mercure Rouen Center Champ-de-Mars turned out to be an excellent experience and to learn that the staff directly contributed to your satisfaction is a true honor. We also appreciate knowing that the finish of the room was to your liking, as was the quality of the catering, despite the adjustments under ALLSAFE sanitary protocols. Looking forward to your next trip to Rouen with us, We ask you, dear customer, to accept our most sincere feelings. Stephane Robillard General director And the Teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels

Good central location easily accessible from the main routes through Rouen.

Customer review rating 4.5/5

Michael T. Couples - 22/07/2021 Confirmed reviews ALL

Good standard city centre hotel. Welcoming staff and good restaurant.

Dear Customers, Your last stay at the Mercure Rouen Center Champ-de-Mars turned out to be an excellent experience and to learn that the staff directly contributed to your satisfaction is a true honor. We also appreciate knowing that the finish of the room was to your liking, as was the quality of the catering, despite the adjustments under ALLSAFE sanitary protocols. Looking forward to your next trip to Rouen with us, We ask you, dear customer, to accept our most sincere feelings. Stephane Robillard General director And the Teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels

Great stay

Customer review rating 5.0/5

Malcolm G. U. Couples - 23/06/2021 Confirmed reviews ALL

We drove to the hotel in an electric car, the hotel is perfectly situated for getting in and out of Rouen. It also has electric charging which is a great bonus. The staff were incredible helpful both at reception and breakfast. Room was clean and nicely furnished. We will definitely stay here again if we managed to visit Rouen again

Dear Madam, Dear Sir, We are very happy that your last stay at the Mercure Rouen City Champ-de-Mars turned out to be an excellent experience and to learn that the staff contributed to your satisfaction is a true honor. It was a shared pleasure to welcome you and rest assured that your satisfaction will be shared with all of the establishment's teams. The presence of a private and secure car park (with an electrical outlet available) is indeed one of our strong points for all our customers who pass through our beautiful city with in addition the fact of being located in the City Rive Droite and history from Rouen. Put down your car, enjoy the beauties of our city and have a good night's sleep and a good stay in our hotel. We obviously look forward to your next visit and please accept our sincere greetings. Stephane Robillard General manager And the Teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels
Customer review rating 4.0/5

Anonymous Couples - 22/06/2021 Confirmed reviews ALL

well located, easy to find ,clean room, now efficient AC,terrible underground parking,scambled eggs used to be good, not anymore.

Dear Guests, Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point (s) that you did not like. We apologize, we take note of them and keep them for your next stay. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Safe & friendly isolation stay

Customer review rating 4.5/5

Ap Business - 23/05/2021 Confirmed reviews ALL

Friendly staff, limited choice room service, great breakfast, good location.

Cher Client, Nous sommes contents d’apprendre que votre dernier séjour au Mercure Rouen Centre Champ-de-Mars s'est bien déroulé. Votre remarque à propos du service en chambre sera bien évidemment transmise au(x) service(s) concerné(s) afin que cette expérience soit meilleure lors de votre prochain séjour où nous espérons avoir toujours votre confiance. Dans l'attente de votre retour dans notre belle ville rouennaise, nous restons à votre disposition et vous prions d’agréer, cher client, nos sincères salutations. Stéphane Robillard Directeur Général Et les Teams des hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Good stay under difficult circumstances

TripAdvisor rating 5.0/5

PC_comments 07/02/2021 TripAdvisor review

We stayed for one night in Feb, with COVID rules in place. The staff were friendly and helpful. We had a good evening meal (room service only) and a couple of beers. All very good and reasonably priced.

Dear Costumer, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and we will share them with all our staff. With great pleasure we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear Costumer, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and Ibis Rouen Center Champ-de-Mars.

Excellent room

Customer review rating 5.0/5

Adrian T. Couples - 23/12/2020 Confirmed reviews ALL

Extremely enjoyable. Very good “room service” dinner and breakfast.

Cher client, Nous sommes désolés pour notre réponse tardive mais nous tenons à vous souhaiter une très bonne année 2021, tous nos meilleurs vœux de santé avant tout, de bonheur, de plaisir et de liberté retrouvés et de très bonnes réussites dans tout ce que vous allez entreprendre. Nous sommes très satisfaits que votre dernier séjour au Mercure Rouen Centre Champ-de-Mars s'est avéré être une expérience à la hauteur de vos attentes, merci pour vos compliments. Nous espérons vous retrouver très prochainement, malgré les restrictions, dans nos hôtels Mercure et Ibis Rouen Centre Champ-de-Mars pour une future escale normande et restons bien à votre disposition. Dans l’attente de votre prochaine visite en notre compagnie. Stéphane Robillard, directeur général et la Team Mercure Rouen Centre Champ-de-Mars

Well located (not far from city centre), Good facility and Friendly people. Liked the restaurant

Customer review rating 4.5/5

Sujay S. Families - 29/10/2020 Confirmed reviews ALL

Overall positive. Good location, good safety measures, friendly people to help, decent facilities, room condition good (stayed in privilege room). Only negative issue is car parking (very small place for big cars; they need to improve that side)

Clean room good AC small parking

Customer review rating 3.5/5

Anonymous Couples - 19/09/2020 Confirmed reviews ALL

Fins as usual

enjoyed meeting Mary again on reception and welcomed as at home

Customer review rating 4.5/5

Paul C. A. L. W. Couples - 31/08/2020 Confirmed reviews ALL

loved the experience and the coolness and cleanliness was lovely. thought you all dealt with the need for isloation well without it being over obvious. and parking was most helpful as we had alot on board and couldnt leave car on street due to security. thankyou. we have always enjoy visiting your hotel. paul and lesley.

Dear Sir C., Thank you for your comments following your stay in our Hotel Mercure Rouen Center Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point (s) that you did not like. We apologize, we take note of them and keep them for your next stay. We will not fail to share your appreciations with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Good hotel on good location

TripAdvisor rating 4.0/5

889krise 08/08/2020 TripAdvisor review

Good hotel close to the center. Friendly staff. Staff did their best to ensure comfortable stay under the corona circumstances. Breakfast served in the room due to corona was sufficient. Also parking available

Dear Customers, Thank you very much for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Nice hotel with very good location

TripAdvisor rating 4.0/5

bartosztom 20/07/2020 TripAdvisor review

Very nice hotel with perfect location (close to everything). The room was very nice, spacious and clean with big comfy bad. The staff was excellent and very helpfull. The only fault was that I did not get a "Welcome gift" which I am entitled to as gold status member of Accor Loyalty program

Dear Costumer, Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point that you did not like. We apologize, we take note of them and keep them for your next stay or we'll send it. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Dear Costumer, Warm regards. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Overnight in Rouen

TripAdvisor rating 4.0/5

GrandTour303212 Couples - 15/12/2019 TripAdvisor review

A typical Mercure hotel which is currently (December 2019) being refurbished so the concomitant noise and dislocation does reduce the overall rating. I would expect the grade to be better once all the improvements have been completed. Slightly outside the city centre but within a ten minute walk. A minor word of advice is that accessing the hotel is quite difficult as it’s easy to miss the turning having driven down the hill through the tunnel. Ensure you keep to the right hand lane!

Dear Customers, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments, the point to improve, your suggestions and share them with all our staff. With pleasure, we are at your disposal for your next reservation and information. We suggest you to book our new Classique rooms, completely renovated, to live another beautiful experience. Looking forward to welcoming you again, please accept, dear customers, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and ibis Rouen Center Champ-de-Mars.

Passing through Rouen

TripAdvisor rating 5.0/5

iankA1740FW Couples - 09/12/2019 TripAdvisor review

We stayed at the Hotel in Rouen after getting off the Navette in Le Havre. We had a booking at the Mercure Hotel in Honfleur. Unfortunately we missed our way in the dense fog and ended up on the A13. Pressed on to the Mercure in Rouen unannounced and received a good reception. The hotel and staff was delightful. We will go there again.

Dear Costumers, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and we will share them with all our staff. With great pleasure we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear Costumer, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and Ibis Rouen Center Champ-de-Mars.

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