Mercure Rouen Champ-de-Mars 4 stars

Customer review rating (ALL Rating) 4.2/5 1,071 reviews

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Description

Hotel extras

  • On the Right Bank, a 15-minute walk from the historic center.

  • Air-conditioned and renovated rooms.

  • 8,611 sq.ft. meeting area.

  • Large, paid undercover private car park.

  • New catering offer "A l'Epicerie".

Our accommodation(s)

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 ROUEN
France

GPS:49.43577, 1.102686

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L'EPICERIE

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,071 reviews

TripAdvisor Rating  4.0/5  941 reviews

OK stay

Customer review rating 3.0/5

Robert G. Business - Confirmed reviews ALL

Check in experience not good as many staff members wear no identification. Breakfast quality (eg croissants) and choice is much worse than used to be the case at this hotel. Room was good but currently Mercure offers little additional quality versus the cheaper Ibis.

Dear ROBERT G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Champ-de-Mars. I'm sorry to hear about your experience, and I appreciate you bringing these concerns to our attention. We take guest feedback seriously and are committed to improving our services. Regarding the identification of staff members, we'll ensure that all team members wear visible identification to enhance transparency and professionalism. As for breakfast quality and choice, we're constantly reviewing our offerings to ensure they meet our guests' expectations, and I'll share your feedback with our food and beverage team for further evaluation and improvement. We strive to provide value for our guests, and I regret to hear that you didn't find additional quality in comparison to other brands. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Everything you need for a city hotel

Customer review rating 4.5/5

David S. Solo - Confirmed reviews ALL

Good location just off the Chartres Calais road with easy access to the city. Good parking, comfortable, clean rooms, nice restaurant with tasty food and attentive, multilingual staff

Dear DAVID S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

Less than satisfactory as work was underway and check in was slow being shared with the Ibis at a busy time. Our room on second floor was below the dining room and we could hear scraping chairs and footsteps through ceiling.

just ok

Customer review rating 1.5/5

Eric Families - Confirmed reviews ALL

The room looks like in was not finish. The furniture are really minimal, some plugs were not working. There was some music sound quite but all morning and night. I was excpecting a better room for a "privilege" and the price we took. The service was good, people really nice and the food good as well.

Dear ERIC E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Champ-de-Mars. Thank you for taking the time to share your feedback with us. I apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the room did not meet your expectations in terms of finishing and functionality. Your comments regarding the furniture and non-functional plugs have been duly noted, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future. Regarding the music sound, we apologize for any disturbance it may have caused. We'll investigate this matter further to ensure that noise levels are kept at a minimum to provide a peaceful environment for our guests. However, I'm glad to hear that you found our service commendable and enjoyed the food. Our team works hard to provide excellent service and delicious meals, and it's always rewarding to receive positive feedback in these areas. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. If you decide to return, please don't hesitate to reach out to us directly, and we'll do our best to ensure your next visit exceeds your expectations. Thank you again for your feedback. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Hotel is in mid-renovation & should not be open

Customer review rating 0.5/5

Jack Business - Confirmed reviews ALL

Hotel is in mid-renovation & should not be open. The hotel is confusing to navigate, all signage is missing, the reception is in the hotel next door with a tiny A4 sign with small writing to tell you this. When you arrive on your floor there is no signage to say which way is which room. The phones in the room do not connect to reception, I had to dial the full number in the phone from google to ring reception - for which they tried to charge me on checkout!! I range for an iron, to be told there is only 1 iron for the entire hotel & they weren't sure which room it was in. The breakfast room is next to a building site with sheeting, the breakfast is poor, everything always empty & coffee cold. This hotel should not be open to guests - absolutely shocking.

Dear JACK M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Champ-de-Mars. I'm truly sorry to hear about the challenges you encountered during your stay. Your experience is certainly not reflective of the standards we strive to uphold. Renovations can indeed present temporary inconveniences, but it's clear we fell short in ensuring a smooth and comfortable experience for you. I apologize for the lack of signage and the confusion it caused. It's essential for us to provide clear directions and guidance to our guests, and I assure you we'll address this issue promptly to prevent any future occurrences. I'm also disappointed to hear about the difficulties you faced with the phones in the room and the ironing service. This is not the level of service we aim to deliver, and we will investigate these matters thoroughly to ensure they are resolved promptly. Regarding breakfast, I apologize for the quality and availability issues you encountered. We take great pride in offering a satisfying breakfast experience, and your feedback will be shared with our food and beverage team for immediate improvement. Please accept my sincere apologies for the multiple shortcomings you experienced during your stay. We value your feedback immensely, as it helps us identify areas for improvement. If you would consider giving us another chance, I assure you that we will do everything in our power to make your next stay exceptional. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future. Sincerely, John J. General Manager, Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

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Other web-users rate our hotel

  • 422 reviews 8/10 Location
  • 713 reviews 6.3/10 Room
  • 537 reviews 8.1/10 Service
  • 6 reviews 9.4/10 WiFi
  • 286 reviews 8.2/10 Breakfast
  • 224 reviews 5.4/10 Cleanliness
  • 134 reviews 6/10 Vibe
  • 121 reviews 5.2/10 Amenities

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