Mercure Rouen Champ-de-Mars

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Mercure Rouen Champ-de-Mars 4 stars

Customer review rating (ALL Rating) 4.3/5 832 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In Rouen center, near the popular sights / Near the A13/A29 highways

  • Dinner/breakfast in bar, on terrace or in-room / Fitness area with sauna

  • Large covered and closed car park with 150 places / hourly tariff.

  • Covid 19: Labeled ALL SAFE Bureau Veritas / Holiday checks accepted

  • 13 meeting rooms of 30 to 200 m2 at your disposal for all kinds of event

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 ROUEN
France

  • By plane

    PARIS ORLY At 160km / 100 miles

  • By plane

    PARIS ROISSY CDG At 130km / 81.25 miles

  • By plane

    ROUEN BOOS At 9.99km / 6.21 miles

  • By boat

    DIEPPE At 80km / 50 miles

  • By boat

    LE HAVRE At 80km / 50 miles

  • By helicopter

    ROUEN VALLEE SEINE At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 3km / 1.88 miles

GPS:49.43577, 1.102686

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE HONFLEUR

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Our accommodation(s)

Choose a room that suits you from various categories: Standard Room with a single bed, double bed or twin beds or one of our Privilege Rooms.

Our guest reviews

Our guest reviews for
Mercure Rouen Champ-de-Mars

100% genuine reviews from our guests

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ALL Rating  4.3/5  832 reviews

TripAdvisor Rating  4.0/5  906 reviews

nice stay

Customer review rating 4.5/5

P. Business - Confirmed reviews ALL

pleasant stay in the hotel

good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Small parking places

Rouen stay

Customer review rating 4.0/5

77 Couples - Confirmed reviews ALL

Friendly staff, good food and location

Well located but a little noice

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Reception very good, room clear, but design over practicality in bed room, no safety bar in shower for older people, a sink with no depth.

Fine hotel with a strange vibe

Customer review rating 3.5/5

Erin W. Friends - Confirmed reviews ALL

Our room was in the lower floor, probably because we had the cheapest rooms, but there was a parade of cleaning carts every day that lined up right next to the elevators that made it feel like we truly were in the basement of the hotel - like steerage. the ac in our room didn’t work, there were ants, and the floors in the bathroom were in disrepair (coming up). It also advertises as city center but is still quite a walk from tourist attractions.

Good location, close to motorway and city center

Customer review rating 4.0/5

Joris Business - Confirmed reviews ALL

Very convenient location, near motorway exit and a 15 minute walk to city center. Nice clean room, decend size. Lunch at hotel restaurant is ok. Friendly and helpful staff.

Location good but in no way a 4 star hotel service and room

Customer review rating 1.5/5

Lucie A. Friends - Confirmed reviews ALL

For a 4 star hotel when arriving in the room we were surprised to find no slippers no robe, neither a "nécessaire de toilette" in the bathroom, no mini bar ... barely some nstant coffee and when we asked for slippers they responded us that we needed to pay for it ! Plus no water bottle in the room also ... very disappointed by the service and the overall state and equipment of the hotel ...

Good stay

Customer review rating 4.0/5

Anna Families - Confirmed reviews ALL

We had a privilege room as a family and it was lovely, very comfortable bed and spotlessly clean shower room. Parking onsite was great (additional fee). Close to lots of nice looking places to eat. Couple of things let it down so not a 10/10, one being a not particularly friendly member of staff at check in.

Enjoyable stay

Customer review rating 5.0/5

Roger C. Couples - Confirmed reviews ALL

Nice clean room, helpful staff and good location for walking into old town

Excellent

TripAdvisor rating 5.0/5

Do V TripAdvisor review

Four-star hotel in a quiet area of Rouen, 10 minutes walk from the cathedral and from the city center. The room was very beautiful and comfortable (coffee machine, fridge, safe). I appreciated the fitness room and sauna. I love the sculptures in the reception.

Lovely hotel

Customer review rating 4.0/5

Teresa B. Couples - Confirmed reviews ALL

helpful staff made this stay a joy nothing was a problem and breakfast had lots of choice and tasted great

Dear Costumer, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and we will share them with all our staff. With great pleasure we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear Costumer, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and Ibis Rouen Center Champ-de-Mars.

Great Hotel for Stopover

Customer review rating 4.5/5

Em Friends - Confirmed reviews ALL

Very pleasant stay at hotel. Staff were really lovely and hospitable; we had been travelling all day and were grateful for the warm welcome upon arrival. Clean rooms and super breakfast. On site covered parking is also very handy. Would definitely stay again.

good stay.

Customer review rating 4.5/5

Paul H. Friends - Confirmed reviews ALL

Rooms very comfortable especial the bed. Staff helpful, one of the best hotel breakfast's we have had and good car park at a good price.

Easy to find

Customer review rating 4.5/5

Geoff K. Couples - Confirmed reviews ALL

Comfortable hotel . Near to center

Spacious room, well-situated hotel with parking

TripAdvisor rating 5.0/5

Alice L TripAdvisor review

Large, airy, comfortable room. Only thing missing was grab bar in bathroom for getting in and out of tub/shower. Friendly, helpful staff. Underground parking (paying) very convenient but a bit hard to maneuver with a mid-size car. Well-located for visiting old city (pleasant 15 min walk). A really lovely, well-run Mercure property.

Mrs, Thank you very much for these compliments! It was a shared pleasure to welcome you to the Mercure Rouen Center Champ-de-Mars. We are also happy to know that it went well and that our teams were able to respond to your requests. Rest assured that your satisfaction will be shared with all the establishment's teams. We of course look forward to your next visit and please accept our sincere greetings. Stephane Robillard General manager And the teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels

Bad hotel!

TripAdvisor rating 2.0/5

filipsV4210XT Families - TripAdvisor review

A bad hotel! it's like a hotel with only 2 stars, not worth 4 stars! Many things in the room were broken, the only thing that was good was the service. They were very nice. I will never go back to this hotel! 😡😤

Dear clients, Your last stay at the Mercure Rouen Center Champ-de-Mars turned out to be a good experience due to the quality of our bedding, the cleanliness of our establishment in line with our health protocols following the Covid19 virus and, to learn that the staff directly contributed to your satisfaction is a real honor for the service. We have a lot of difficulty believing that we gave you a room where everything was broken in because the maintenance of our rooms is a daily affair and we control the rooms. We assure you that we are well classified in four stars to undergo checks by official bodies and we hope you will always trust us in the future. Looking forward to your next trip to Rouen with us, Please accept, dear customers, our most devoted sentiments. Stephane Robillard General manager And the Teams of the Mercure and Ibis Rouen Center Champ-de-Mars hotels *** Chers clients, Votre dernier séjour au Mercure Rouen Centre Champ-de-Mars s'est révélé être une bonne expérience de par la qualité de notre literie, la propreté de notre établissement en phase avec nos protocoles sanitaires suite au virus Covid19 et, d'apprendre que le personnel a directement contribué à votre satisfaction est un véritable honneur pour le service. Nous avons beaucoup de difficulté à croire que nous vous avons donné une chambre où tout était cassé dedans car la maintenance de nos chambres est une affaire de chaque instant au quotidien et nous contrôlons les chambres. Nous vous assurons que nous sommes bien classés en quatre étoiles pour subir des contrôles de la part des organismes officiels et nous espérons que vous nous ferez toujours confiance à l'avenir. Dans l'attente de votre prochaine escapade rouennaise en notre compagnie, Nous vous prions d’agréer, chers clients, nos sentiments les plus dévoués. Stéphane Robillard Directeur Général Et les Teams des hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Good stay under difficult circumstances

TripAdvisor rating 5.0/5

PC_comments TripAdvisor review

We stayed for one night in Feb, with COVID rules in place. The staff were friendly and helpful. We had a good evening meal (room service only) and a couple of beers. All very good and reasonably priced.

Dear Costumer, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments and we will share them with all our staff. With great pleasure we remain at your disposal for your next reservation and information. Looking forward to welcoming you again, please accept, dear Costumer, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and Ibis Rouen Center Champ-de-Mars.

Good hotel on good location

TripAdvisor rating 4.0/5

889krise TripAdvisor review

Good hotel close to the center. Friendly staff. Staff did their best to ensure comfortable stay under the corona circumstances. Breakfast served in the room due to corona was sufficient. Also parking available

Dear Customers, Thank you very much for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Madam, Sir, in the expression of our best feelings. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Nice hotel with very good location

TripAdvisor rating 4.0/5

bartosztom TripAdvisor review

Very nice hotel with perfect location (close to everything). The room was very nice, spacious and clean with big comfy bad. The staff was excellent and very helpfull. The only fault was that I did not get a "Welcome gift" which I am entitled to as gold status member of Accor Loyalty program

Dear Costumer, Thank you for your comments following your stay in our Hotel Mercure Rouen City Champ-de-Mars. It is with great pleasure that we receive your compliments and that we note the point that you did not like. We apologize, we take note of them and keep them for your next stay or we'll send it. We will be sure to share your comments with our entire team because it is very important. We hope you will always trust us in the future. If you need any information or to inform me of a subject before your next visit, do not hesitate to contact me. Looking forward to welcoming you again, please believe, Dear Costumer, Warm regards. Stéphane Robillard, General Manager, Mercure and Ibis Rouen City Champ-de-Mars hotels.

Overnight in Rouen

TripAdvisor rating 4.0/5

GrandTour303212 Couples - TripAdvisor review

A typical Mercure hotel which is currently (December 2019) being refurbished so the concomitant noise and dislocation does reduce the overall rating. I would expect the grade to be better once all the improvements have been completed. Slightly outside the city centre but within a ten minute walk. A minor word of advice is that accessing the hotel is quite difficult as it’s easy to miss the turning having driven down the hill through the tunnel. Ensure you keep to the right hand lane!

Dear Customers, We are delighted to read that you had a very good stay at our Mercure Rouen Center Champ-de-Mars hotel. We take note of your compliments, the point to improve, your suggestions and share them with all our staff. With pleasure, we are at your disposal for your next reservation and information. We suggest you to book our new Classique rooms, completely renovated, to live another beautiful experience. Looking forward to welcoming you again, please accept, dear customers, our sincere greetings. Stéphane Robillard, General Manager of Mercure Hotels and ibis Rouen Center Champ-de-Mars.

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