Mercure Rouen Champ-de-Mars

Mercure Rouen Champ-de-Mars 4 stars

Customer review rating (ALL Rating) 4.4/5 910 reviews

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Hotel extras

  • Rive Droite in the historic center of Rouen

  • On-site dining, 13 meeting rooms

  • Fitness room, sauna, hammam, outdoor terrace

  • Large covered, closed car park, 2 EV terminals

  • AllSafe-certified hygiene standards guarantee

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 ROUEN
France

Telephone +33 2 35 52 42 32

Fax +33 2 35 08 15 06
  • By plane

    PARIS ORLY At 160km / 100 miles

  • By plane

    PARIS ROISSY CDG At 130km / 81.25 miles

  • By plane

    ROUEN BOOS At 9.99km / 6.21 miles

  • By boat

    DIEPPE At 80km / 50 miles

  • By boat

    LE HAVRE At 80km / 50 miles

  • By helicopter

    ROUEN VALLEE SEINE At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 3km / 1.88 miles

GPS:49.43577, 1.102686

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE HONFLEUR

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Our accommodation(s)

Choose a room that suits you from various categories: Standard Room with a single bed, double bed or twin beds or one of our Privilege Rooms.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  910 reviews

TripAdvisor Rating  4.0/5  912 reviews

Good overnight stop off en route to the South

Customer review rating 4.0/5

Tony G. Couples - Confirmed reviews ALL

Booking was easy, warm welcome at reception, comfortable room, really good evening meal and excellent breakfast.

3.5/5 ... Very good... but not sure if it qualifies for 4*

TripAdvisor rating 3.0/5

Enoikos TripAdvisor review

Easy on-site parking and 10-15 minutes walk to the historical center. Very grumpy, slow and inefficient check-in. Nobody noticed that I am a Silver member or the "request" in my reservation. Therefore, I had to ask for a welcome drink and was allocated in a room facing the backyard. Cheapie attitude as they provide only one welcome drink for the card-holder ...even if the room and breakfast is paid for two persons... and I gave up waiting for the bar-tender to get my beer. Seriously, how much would it cost you to offer an extra soft-drink? If you do it on purpose so that the customer has to pay the abnormally high price you charge for a beer, then it is simply a bad policy which has negative impact on welcoming attitude. Shower only and an-all around "detergent" suitable for hair, body ... and probably also dishes and car-wash. Usually in 4* hotels you have branded amenities and full-size bathtub. Even when there is a shower only, the installation is better and it doesn't require that the tenants must mop the floor every time after using it. Therefore, bad value for money, especially since you get almost the same at an IBIS with 35% cheaper rate. Excellent breakfast in every aspect ...variety of dishes and quick replenishment. Sleep comfort and air-conditioning were very good and that saved the day ... or the night :-) - IF I will be ever returning to the area, I will either choose the adjacent IBIS with river view, or a similar priced centrally located hotel.

Liebe Kunden, Vielen Dank für Ihre Kommentare nach Ihrem Aufenthalt in unserem Mercure Rouen City Champ-de-Mars Hotel. Mit großer Freude nehmen wir Ihre Komplimente entgegen und bemerken die Punkte, die Ihnen nicht gefallen haben. Wir entschuldigen uns dafür, wir nehmen es zur Kenntnis und bewahren es für Ihren nächsten Aufenthalt auf. Hören Sie auf, es uns übel zu nehmen, dass wir mit Ihrem Treueprogramm-Willkommensgutschein nur ein gutes Getränk servieren. Für das Treueprogramm wenden wir ausschließlich die Richtlinien der Accor-Gruppe an. Alle Hotels müssen diesen Prozess anwenden ... Was das Duschgelprodukt betrifft, das von der anerkannten Marke und von NUXE-Qualität ist, lasse ich Sie bei dieser Firma sehen, ob es sich um ein Produkt zum Geschirrspülen handelt ... Wir werden Ihren Kommentar auf jeden Fall mit unserem gesamten Team teilen, da er sehr wichtig ist. Wir hoffen, dass Sie uns auch in Zukunft immer vertrauen werden. Es wäre eine Schande, nicht in unser Mercure-Hotel zurückzukehren, um eine Geschichte von guten Getränken zu erleben, an denen wir keinen Fehler machen, und von Nuxe-Produkten, die Sie bei Ibis oder anderen Hotels in Rouen nicht finden werden. Wenn Sie Informationen benötigen oder mir vor Ihrem nächsten Besuch ein Thema mitteilen möchten, zögern Sie nicht, mich zu kontaktieren. Wir freuen uns darauf, Sie wieder begrüßen zu dürfen, und glauben Sie bitte, meine Damen und Herren, an den Ausdruck unserer besten Gefühle. Stéphane Robillard, General Manager der Hotels Mercure und Ibis Rouen City Champ-de-Mars.

OK but scruffy

Customer review rating 3.5/5

Steve Couples - Confirmed reviews ALL

Quite well located and easy to find. Parking might be a challenge for bigger cars though. Good service from staff. 10+ mins to the centre. Rooms are fine but hotel is generally dated and needs a makeover.

Good about w0 mins walk to Cathedral

Customer review rating 4.0/5

Philip B. Solo - Confirmed reviews ALL

Very helpful staff even though they to leave the front desk to retrieve my bike from the garage. Everything else as you would expect in in a Mercure except only one coffee machine at breakast (wait for coffee grounds to be removed). No toiletries in room - not sure whether policy or mistake.

Good choice for an overnight stay

Customer review rating 4.0/5

David O. Couples - Confirmed reviews ALL

Everything was good about our visit from reception, parking our car securely and proximity to the centre of Rouen. The breakfast was also excellent, with a varied choice.

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Other web-users rate our hotel

  • 270 reviews 7.3/10 Location
  • 438 reviews 7.5/10 Room
  • 419 reviews 8.7/10 Service
  • 5 reviews 8.9/10 WiFi
  • 170 reviews 8.2/10 Breakfast
  • 144 reviews 7.9/10 Cleanliness
  • 95 reviews 3.3/10 Value

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