Mercure Rouen Champ-de-Mars 4 stars

Excellent stay over the New Year break - nice to be upgraded on arrival . The reception staff were excellent & extremely helpful. many thanks to Florence for chasing up the taxi & advising restaurant that we would be late.

We had stayed here before and remembered it as comfortable, easy to find and within easy walking distance of Rouen centre. It was exactly as we remembered and once again we enjoyed a very satisfactory stay. Dinner in the restaurant was good and the Express bar breakfast just what we wanted. Reception provided us with a map of Rouen and we found our way to the Cathedral and the Christmas Market. The only thing we dislike about the hotel is the car park. The complicated exit down all floors of the Mercure park and then up through the Ibis park is very tight in places.

A typical Mercure hotel which is currently (December 2019) being refurbished so the concomitant noise and dislocation does reduce the overall rating. I would expect the grade to be better once all the improvements have been completed. Slightly outside the city centre but within a ten minute walk. A minor word of advice is that accessing the hotel is quite difficult as it’s easy to miss the turning having driven down the hill through the tunnel. Ensure you keep to the right hand lane!

We stayed at the Hotel in Rouen after getting off the Navette in Le Havre. We had a booking at the Mercure Hotel in Honfleur. Unfortunately we missed our way in the dense fog and ended up on the A13. Pressed on to the Mercure in Rouen unannounced and received a good reception. The hotel and staff was delightful. We will go there again.

good as usual

As always getting a warm welcome and the service you can expect from Mercure Champ de Mars Rouen

This is an ideal hotel for visiting Rouen and surrounds. The location is perfect, easy parking and the rooms are clean and nice large beds. The breakfast menu is extremely good and varied. An ideal stay.

It was a nice stay. I had a good diner at the restaurant and watched football at the bar. Only thing what I was missing is a minibar in the bedroom.

Disappointing. Although the hotel was far from full, nu upgrade was proposed to Platinum members. In various Accor hotels you also receive a small git/chocolates as a Platinum member, but none of this in Rouen. Instead, I got a very small room which was ice-cold and very noisy... Very dissapointing and do not see the need to stay loyal to Accor if treated as a basic tourist who only uses hotel once...

Nice hotel with good rooms and a short walk from main centre

Accommodation was satisfactory except for the sofa bed which was broken. Restaurant was great for buffet breakfast but disgusting for dinner.

It was OK, nothing to signalize expet the fatc that the restaurant is a bit slow and not a lot of dishes are proposed; and on the room we do not have yet the samples of body lotion available. More and more cutting costs... Another important thing: why you contacted me on the morning asking if I was supposing to come or not? I had left already my credit card as warranty and you are not sensed to give away my room to somebody else...

We stop at your hotel twice a year for many years in june and in september my wife is handicapped ,can only walks short distance with rollator and needs a handicapped room last month for the first time none was available, all of them were occupied by a group your staff did their best to give rooms on the fifth floor but the shower was inadequate ( step and no handles }hope one will be available`ble next time

As a regular guest, like I expected

We experienced several mishaps during our brief stay such as towed rental cars and lost luggage. Each of the desk people we dealt with was caring, super helpful and good humored....a pleasure in our difficult situations. They all deserve raises!!