Mercure Rouen Champ-de-Mars 4 stars

Customer review rating (ALL Rating) 4.5/5 299 reviews

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12 bis Avenue Aristide Briand, 76000 ROUEN, France

Description

Hotel extras

  • On the Right Bank, a 15-minute walk from the historic center.

  • Air-conditioned and renovated rooms.

  • 8,611 sq.ft. meeting area.

  • Large, paid undercover private car park.

  • New catering offer "A l'Epicerie".

Our accommodation(s)

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000 ROUEN
France

GPS:49.43577, 1.102686

Telephone
Fax +33 2 35 08 15 06

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  299 reviews

TripAdvisor Rating  3.8/5  952 reviews

Excelent choise.

Customer review rating 4.5/5

Marinus J. V. Couples - Confirmed reviews ALL

Friendly & good service.

Dear ELISABETH V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John J. General Manager Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Well located for centre and car access in and out of town

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Good service and very helpful reception. Rooms a little tired. Not happy with guests dogs sitting on the seats at breakfast.

Dear Guest, Thank you for your feedback. We\'re pleased to hear that you appreciated the service and the helpfulness of our reception team. We also appreciate your comments regarding the rooms, and we\'ll be sure to look into this for future improvements. Regarding the dogs, we apologize for any inconvenience caused and will ensure we reinforce our policies to maintain a comfortable dining experience for all guests. Sincerely, John J. General Manager Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Very professional staff

Customer review rating 5.0/5

Michael Couples - Confirmed reviews ALL

Without exception every staff we interacted were polite, knowledgeable and professional. Credit to them and the management who must be very aware in this competitive world how important staff training and development is.

Dear MICHAEL F., Thank you for your wonderful feedback! We\'re thrilled to hear that you had such a positive experience with our team. We take great pride in ensuring that our staff are well-trained and dedicated to providing the best possible service. Your kind words are greatly appreciated. Sincerely, John J. General Manager Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Good location. Great staff.

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel was in a good location, and the rooms were excellent. However, the friendly, helpful staff were the highlight of our stay.

Dear Guest, Thank you for your kind words! We\'re delighted that you enjoyed our location and rooms, and even more so that our friendly team made your stay special. We hope to welcome you again soon! Sincerely, John J. General Manager Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

Stay

Customer review rating 4.0/5

R L. E. Couples - Confirmed reviews ALL

We often stay here ands it's very convenient and we had a great meal, however, on the 48 hours after we left we suffered Noravirus and the only points of contact was this hotel and the ferry (we didn't stop elsewhere).

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience after your stay. The health and safety of our guests are our top priorities, and we maintain strict hygiene protocols in all areas of the hotel, including our restaurant. Please feel free to reach out to us directly so we can better understand your concerns. Wishing you a swift recovery. John J. General Manager Hôtels Mercure et Ibis Rouen Centre Champ-de-Mars

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Other web-users rate our hotel

  • 329 reviews 7.9/10 Location
  • 476 reviews 6.8/10 Room
  • 413 reviews 8.6/10 Service
  • 7 reviews 7.1/10 WiFi
  • 238 reviews 8.6/10 Breakfast
  • 154 reviews 5.5/10 Cleanliness
  • 88 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.