Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 2,024 reviews

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Novotel São Paulo Jardins - Image 1
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Alameda Campinas, 1435, Paulista Garden, 01404002 São Paulo, Brazil

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Apartment areas will be undergoing renovations over the next few months.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Telephone
Fax +55 11 3886-8500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,024 reviews

All good. Can consider

Customer review rating 4.0/5

Thean L. Couples - Confirmed reviews ALL

The Good: Clean, big standard room, well furnished, table with 2 chairs. The Bad: Room has rather dim lighting, lack of real double beds, shower floor tiles can be slippery when wet, Reception staff at check-in not fluent in English; rather odd angles of elevator walls to the doors at L12 and adjacent floor tile to elevator door was not flush with rest of lobby floor carpets.

Dear Cheng Thean L., Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean, spacious, and well-furnished. We appreciate your comments about the lighting and the need for improvements regarding the beds and shower floor tiles. Your observations about the reception staff's English proficiency and the elevator design will also be taken into consideration as we strive to enhance our guests’ experience. Thank you for your insights. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Best regards, Julia B. Assistant Manager Novotel São Paulo Jardins

Customer service not good

Customer review rating 1.0/5

Farzana M. Business - Confirmed reviews ALL

I am a gold member and expected better service. There was no water, slippers, toothbrush in the room. I received a can of water as my free amenity. I stayed at the ibis manaus and received a beautiful hand written note with a box of chocolates. Please improve your amenities and customer service.

Customer review rating 0.5/5

Carlos D. Business - Confirmed reviews ALL

The bed and mattress was absolutely horrendous

Good location, clean, and more modern than the rest in Sao Paulo

Customer review rating 4.0/5

Melanie S. Business - Confirmed reviews ALL

Good. Pleasant stay, clean rooms. Comfortable beds. Coffee is bad. Curtain require a refresh. Aircon is too loud

Dear Ms. Melanie, Thank you for taking the time to share your feedback with us! We are glad to hear that you found our location convenient and enjoyed your pleasant stay in our clean rooms with comfortable beds. We also appreciate your constructive comments regarding the coffee, curtains, and air conditioning. Please be assured that we will address these issues to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future for an even better stay! Best regards, Julia Belviso Sub Gerente Novotel São Paulo Jardins

Room urgently needs a refurbishment and a solution. To the bad sewage smell

Customer review rating 1.5/5

Leisure T. Couples - Confirmed reviews ALL

Lobby seems to be nicely refurbished and gives a nice welcoming feeling. This disappears once you step into the old style elevators and then get into the stuffy corridors. The rooms are in a bad state. There was a terrible “sewage” smell in ours in the 14th floor. The bathroom had traces of mold, dirty tiles and the window in the bathroom was so nasty that you won’t even want to touch it to get in fresh air. Also overall the room, especially bathroom was not clean. I used the gym 2x, which is ok. Although could be much better with the nice view of the city. Suggestion that you purchase some barbells with more than 10kg for those who want to do a proper workout. Overall a disappointing Accor experience. Rooms are certainly not what up to Novotel standards. I’m not expecting a 5 star property but a clean and somehow up to date factualities. I don’t care how large the TV I’m the room is but at least a bathroom where the shower door is not full of mold.. also who still uses carpet in hotel rooms..?

Other web-users rate our hotel

  • 495 reviews 9.8/10 Location
  • 854 reviews 6.6/10 Room
  • 783 reviews 8.2/10 Service
  • 22 reviews 5.3/10 WiFi
  • 476 reviews 8.3/10 Breakfast
  • 328 reviews 6.1/10 Cleanliness
  • 159 reviews 7.4/10 Food
  • 9 reviews 9.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.