Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 1,752 reviews

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Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Certified by Green Key as a sustainable and responsible place to stay.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,752 reviews

Customer review rating 2.0/5

Vitor V. P. Solo - Confirmed reviews ALL

Very badly maintained hotel. Not the Novotel experience that I was used too. Very disappointing

Dear Mr. Vitor, We sincerely regret that your experience did not meet your expectations, especially as Novotel is a brand you were already familiar with and had a positive impression of. Please accept our apologies for the conditions you encountered. This is not the standard we strive to deliver, and your feedback is extremely important so we can take immediate action with the responsible teams. Thank you for sharing your experience with us. We truly hope to have the opportunity to welcome you back and provide a much more pleasant stay, in line with the standards you know and expect. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 5.0/5

Stefanie L. Friends - Confirmed reviews ALL

Great hotel and location. Service was excellent and the rooms were very comfortable.

Dear Mrs. Stefanie, What a pleasure to read your review! We are truly delighted to know that you had an amazing stay and enjoyed both our location and the comfort of your room. It is especially rewarding to hear that our service made a positive difference in your experience. We look forward to welcoming you back again soon for another wonderful stay. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Lori B. Solo - Confirmed reviews ALL

3 nights at the great hotel. Very clean and friendly. Lovely location for walking.

Dear Mrs. Lori, Thank you very much for sharing your experience with us! We are delighted to know that you enjoyed your stay, appreciated our location, and highlighted the cleanliness and friendliness of our team. It is truly rewarding to hear that our hotel was a pleasant base for your days and walks around the area. We look forward to welcoming you back soon for more special moments with us! Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 3.5/5

Katie D. K. Couples - Confirmed reviews ALL

Nice hotel and great location. I found it a bit odd to be charged half a day for checking in early considering they had the room available anyways. Wifi didnt work in the room at all only in common areas, staff came to fix but after trying for a minute left and never returned. Overall a good stay, would recommend this hotel as the room itself is very comfortable and spacious

Dear Mr. Andrei e Mrs. Katie, Thank you for sharing your experience with us. We are pleased to know that you appreciated our location, as well as the comfort and spaciousness of the room. It is truly rewarding to hear that, overall, you had a good stay and would recommend us. However, we sincerely regret the inconveniences mentioned. Regarding the early check-in, the charge is in line with our policy for guaranteed early room availability, but we completely understand your perspective and appreciate you bringing this to our attention. Please accept our sincere apologies for the issues experienced with the Wi-Fi in the room. This is not the level of service we strive to provide. We will reinforce this matter with our team to ensure more efficient and complete support moving forward. Thank you as well for pointing out the concern regarding the mold on the shower ceiling. The matter has already been forwarded for immediate inspection and the necessary actions. Your feedback is very important to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 0.5/5

Thibaut G. Couples - Confirmed reviews ALL

The staff was not trained at all. We were given a room that had not been cleaned before our arrival and smelled of human feces. After we complained, we were offered another room, but only after expressing our dissatisfaction and without any apology. The new room had a flooded bathroom and a broken safe. The staff was poorly trained, unprofessional, judgmental, and not helpful.

Dear Mr. Thibaut, Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not meet expectations, especially considering the situations you described. We are committed to maintaining high standards of quality, cleanliness, and service, and what you reported does not reflect the level of hospitality we strive to deliver. A thorough internal review will be conducted to investigate the matter and reinforce our procedures with the teams involved. While we understand that no explanation changes your experience, please know that your feedback is extremely important so we can take concrete actions and prevent similar situations in the future. We hope to have the opportunity to welcome you back and provide a completely different experience, one that truly reflects our service standards. We remain at your disposal. Kind regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Other web-users rate our hotel

  • 464 reviews 9.8/10 Location
  • 792 reviews 6.8/10 Room
  • 768 reviews 8.3/10 Service
  • 31 reviews 4.6/10 WiFi
  • 448 reviews 8.6/10 Breakfast
  • 279 reviews 5.8/10 Cleanliness
  • 196 reviews 6.7/10 Vibe
  • 168 reviews 8.1/10 Food

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