Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 1,714 reviews

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Novotel São Paulo Jardins - Image 1
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Alameda Campinas, 1435, Paulista Garden, 01404002 São Paulo, Brazil

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Certified by Green Key as a sustainable and responsible place to stay.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Telephone
Fax +55 11 3886-8500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,714 reviews

Customer review rating 5.0/5

Elisma C. Couples - Confirmed reviews ALL

LOVED the interior of the hotel. Accommodating and friendly staff. Super location. Safe area. Breakfast excellent, great variety and quality of food. Would highly recommend and return if ever in SP again. Loved our stay.

Dear Mrs. Elisma, Thank you for sharing such a special comment about your stay. We are truly happy to know that you felt so warmly welcomed and that you enjoyed our spaces, location, breakfast, and especially the care and friendliness of our team. Reading words like yours fills us with pride and motivates us even more. We would also like to invite you to join ALL, our loyalty program, where you can enjoy exclusive benefits with every stay. We wish you a very Happy New Year, filled with great experiences, and we hope that in 2026 you will stay with us many more times. It will always be a great pleasure to welcome you to Novotel Jardins SP! Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 5.0/5

Gilberto M. Business - Confirmed reviews ALL

I like this hotel very much. Location is excellent and staff is very friendly and try to exceed expectations

Prezado Sr. Gilberto, Agradecemos muito por compartilhar sua experiência conosco. Ficamos especialmente felizes em saber que você aprecia nosso hotel, nossa localização e o cuidado da equipe em sempre ir além do esperado — receber um retorno tão positivo de um hóspede Platinum torna esse reconhecimento ainda mais significativo para nós. Desejamos um feliz Ano Novo, repleto de boas experiências e esperamos que em 2026 possamos recebê-lo muitas outras vezes. Será sempre um prazer tê-lo conosco! Atenciosamente, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Customer review rating 3.0/5

Daniela S. Business - Confirmed reviews ALL

The staff is nice, but the hotel itself has seen better days. Things are old, damaged, and dirty. Mold in the shower, very dirty windows.

Prezada Sra. Daniela, Agradecemos por dividir sua experiência conosco. É bom saber que o atendimento da nossa equipe foi um ponto positivo da sua estada — isso é algo que valorizamos muito. Ao mesmo tempo, lamentamos que as condições do quarto e os aspectos de limpeza e conservação não tenham correspondido às suas expectativas. Seus comentários foram encaminhados aos responsáveis, pois estamos atentos a esses pontos e trabalhando para melhorar continuamente. Feedbacks como o seu nos ajudam a evoluir, e esperamos ter a chance de recebê-la novamente para oferecer uma experiência mais agradável. Atenciosamente, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Customer review rating 3.5/5

Timothy S. M. Solo - Confirmed reviews ALL

Hello - overall a comfortable extended stay, with room for improvement. I stayed at this hotel twice in the past month and both times my platinum benefits were not fully received. While I received a small dessert both times on check-in, I didn’t get any complimentary water or any other benefits during my 15+ nights. Standard of English spoken here is poor. One female staff member spoke good English, the rest of the team struggled to converse at all and translation apps were required. Would suggest having a WhatsApp support chat for guest requests to make translation easier rather than forcing all support via phone. Gym is outdated and needs a renovation. The techno gym única machine is broken with exposed cables and limited range of motion. Would suggest removing this hunk of garbage and replacing with a cable station instead that can be placed at the far end where the ladders are now. Housekeeping - would suggest reminding the team to be quiet in the hallway. I was woken each morning around 10am by housekeeping slamming the doors of the other rooms they were servicing.

Dear Mr. M., Thank you for sharing your experience at Novotel São Paulo Jardins. Guest feedback is always very important to us, as it helps us identify areas for improvement and continue to evolve. We are sorry to hear that your stay did not fully meet your expectations, especially regarding the benefits associated with your Platinum status. Your comments about the absence of complimentary water and other benefits have been noted, and we will review our processes to ensure these advantages are provided consistently. Regarding communication in English, we understand how essential this is for a positive guest experience. Your feedback will be shared with our management team so we can assess the need for additional training. We do already offer support via WhatsApp, and your comment shows us that we can improve how this service is communicated, making it easier for guests to reach us. Concerning the gym, we regret that the equipment was not in satisfactory condition. Thank you for pointing this out, as the maintenance and updating of our facilities are among our priorities. Your suggestion will be considered during our next review of the fitness area. We also apologize for the inconvenience caused by housekeeping noise. We will reinforce with our team the importance of keeping the hallways quiet, especially in the mornings, to ensure our guests’ comfort. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that better meets your expectations. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Petar T. Couples - Confirmed reviews ALL

Worked great for us and the Ibirapuera park nearby was amazing for a run!

Other web-users rate our hotel

  • 454 reviews 9.8/10 Location
  • 764 reviews 7/10 Room
  • 741 reviews 8.5/10 Service
  • 31 reviews 3.9/10 WiFi
  • 432 reviews 8.2/10 Breakfast
  • 258 reviews 6.1/10 Cleanliness
  • 190 reviews 6.7/10 Vibe
  • 166 reviews 7.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.