Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 1,738 reviews

Novotel São Paulo Jardins - Image 1
Novotel São Paulo Jardins - Image 2
Novotel São Paulo Jardins - Image 3
Novotel São Paulo Jardins - Image 4

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Certified by Green Key as a sustainable and responsible place to stay.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,738 reviews

Customer review rating 4.5/5

Arvinder K. Couples - Confirmed reviews ALL

We picked this as it was close to the race start for the São Paulo marathon. It turned out to be a great location for sightseeing as well. Very convenient access to restaurants, grocery stores and Avenida Paulista. The staff was extremely helpful. They provided me with a universal adapter for free. Breakfast was amazing every day. Highly recommended!

Dear Mrs. Arvinder, Thank you very much for sharing your experience with us. We are delighted to know that our location was so convenient, both for the marathon and for exploring the city, and that our team’s service and breakfast contributed to such a positive stay. São Paulo has a great running calendar throughout the year, and we would love to invite you to the traditional São Silvestre Race, held at the end of the year on Avenida Paulista — a great challenge and, of course, very close to us. We look forward to welcoming you again soon for another great experience. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Gabriella R. Business - Confirmed reviews ALL

Front desk staff was very nice

Dear Mrs. Gabriella, Thank you very much for sharing your experience with us. We are pleased to know that our location, cleanliness, and the service provided by our team made a difference during your stay — it is always a pleasure to receive such feedback. We look forward to welcoming you again soon. And if you are not yet a member of our ALL loyalty program, we invite you to join and enjoy a variety of benefits across our hotels worldwide. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 5.0/5

Joyce T. Families - Confirmed reviews ALL

We enjoyed our stay! Our expectations were exceeded.

Dear Mrs. Itumeleng, Thank you very much for sharing such a special moment with us. We are truly delighted to know that we exceeded your expectations and could be part of your daughter’s 18th birthday celebration — occasions like this are unique, and it is a pleasure to contribute. We are also happy to hear that the special treat, the attention to detail, and the rooftop pool made a difference in your experience. We look forward to welcoming you again soon for many more special moments.. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 1.5/5

Joao M. D. Couples - Confirmed reviews ALL

Dirty and old installations with unwelcoming staff. Extremely overpriced. I found a cockroach in the bedroom. This is not what I expect from a Novotel! Poor quality.

Prezado Sr. Joao, Agradecemos por compartilhar sua experiência conosco. Lamentamos sinceramente saber que sua estada não atendeu às suas expectativas. Seus comentários nos preocupam de forma especial, pois estão muito aquém do padrão de qualidade e acolhimento que buscamos oferecer diariamente aos nossos hóspedes. Gostaríamos muito de compreender melhor o que aconteceu e, por isso, ficamos à disposição caso deseje entrar em contato conosco para compartilhar mais detalhes. Sua percepção é fundamental para que possamos agir de forma assertiva. Esperamos, sinceramente, ter a oportunidade de recebê-lo novamente no futuro e proporcionar uma experiência muito mais alinhada ao que espera de nós. Atenciosamente, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Customer review rating 2.0/5

Melissa F. Families - Confirmed reviews ALL

I booked two hotels within this group for our two days in São Paulo. This Novotel São Paulo Jardins hotel was more expensive than the Mercure Sao Paulo Pamplona, so I naturally had higher expectations, especially given that it is advertised as a 4‑star property. Unfortunately, the cleanliness was a major let‑down. The curtains were extremely dusty — when opening them, dust visibly came off onto my hands. After getting off a long flight, the last thing you want to do is complain or go through the process of changing rooms, so this was especially frustrating. Overall, it fell short of what I would expect at this price and standard, particularly in comparison to the Mercure Sao Paulo Pamplona hotel in the same group, the Mercure was far more clean and comfortable. I also did an online check-in but once I got to the hotel had to re-do everything again in person which was time consuming.

Dear Sra. Melissa, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations. We are truly concerned about the points you have raised and would like to assure you that we are reviewing each of them carefully with the relevant teams, as this type of situation does not reflect the quality standards and experience we strive to provide to our guests. Your feedback is extremely valuable to us and represents an important opportunity for improvement. We hope to have the opportunity to welcome you again on a future visit, in order to restore your confidence and provide an experience that meets the level you expect and deserve. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Other web-users rate our hotel

  • 471 reviews 9.8/10 Location
  • 804 reviews 6.9/10 Room
  • 776 reviews 8.2/10 Service
  • 34 reviews 3.6/10 WiFi
  • 454 reviews 8.7/10 Breakfast
  • 288 reviews 6/10 Cleanliness
  • 157 reviews 8.2/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo CIDADE