Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 1,747 reviews

Novotel São Paulo Jardins - Image 1
Novotel São Paulo Jardins - Image 2
Novotel São Paulo Jardins - Image 3
Novotel São Paulo Jardins - Image 4

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Certified by Green Key as a sustainable and responsible place to stay.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,747 reviews

Customer review rating 5.0/5

Joyce T. Families - Confirmed reviews ALL

We enjoyed our stay! Our expectations were exceeded.

Dear Mrs. Itumeleng, Thank you very much for sharing such a special moment with us. We are truly delighted to know that we exceeded your expectations and could be part of your daughter’s 18th birthday celebration — occasions like this are unique, and it is a pleasure to contribute. We are also happy to hear that the special treat, the attention to detail, and the rooftop pool made a difference in your experience. We look forward to welcoming you again soon for many more special moments.. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 1.5/5

Joao M. D. Couples - Confirmed reviews ALL

Dirty and old installations with unwelcoming staff. Extremely overpriced. I found a cockroach in the bedroom. This is not what I expect from a Novotel! Poor quality.

Prezado Sr. Joao, Agradecemos por compartilhar sua experiência conosco. Lamentamos sinceramente saber que sua estada não atendeu às suas expectativas. Seus comentários nos preocupam de forma especial, pois estão muito aquém do padrão de qualidade e acolhimento que buscamos oferecer diariamente aos nossos hóspedes. Gostaríamos muito de compreender melhor o que aconteceu e, por isso, ficamos à disposição caso deseje entrar em contato conosco para compartilhar mais detalhes. Sua percepção é fundamental para que possamos agir de forma assertiva. Esperamos, sinceramente, ter a oportunidade de recebê-lo novamente no futuro e proporcionar uma experiência muito mais alinhada ao que espera de nós. Atenciosamente, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Customer review rating 2.0/5

Melissa F. Families - Confirmed reviews ALL

I booked two hotels within this group for our two days in São Paulo. This Novotel São Paulo Jardins hotel was more expensive than the Mercure Sao Paulo Pamplona, so I naturally had higher expectations, especially given that it is advertised as a 4‑star property. Unfortunately, the cleanliness was a major let‑down. The curtains were extremely dusty — when opening them, dust visibly came off onto my hands. After getting off a long flight, the last thing you want to do is complain or go through the process of changing rooms, so this was especially frustrating. Overall, it fell short of what I would expect at this price and standard, particularly in comparison to the Mercure Sao Paulo Pamplona hotel in the same group, the Mercure was far more clean and comfortable. I also did an online check-in but once I got to the hotel had to re-do everything again in person which was time consuming.

Dear Sra. Melissa, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations. We are truly concerned about the points you have raised and would like to assure you that we are reviewing each of them carefully with the relevant teams, as this type of situation does not reflect the quality standards and experience we strive to provide to our guests. Your feedback is extremely valuable to us and represents an important opportunity for improvement. We hope to have the opportunity to welcome you again on a future visit, in order to restore your confidence and provide an experience that meets the level you expect and deserve. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 0.5/5

Kevin L. Solo - Confirmed reviews ALL

no sound insulation at all, i could hear everything in the hall, and everything in the walls. i could hear when neighbours took a shower. terrible stay.

Dear Mr. Kevin, Thank you for sharing your experience with us. We sincerely regret the discomfort you experienced during your stay, especially regarding the sound insulation. We are even more sorry to learn that this impacted your stay to the point of causing you to leave early — this is certainly not the experience we aim to provide. Your comments are very important to us and will be carefully reviewed as part of our internal evaluations. While we do have sound insulation measures in areas such as corridors, walls, and flooring, your feedback shows us that there is still room for improvement, particularly within the guest rooms. We understand that this type of enhancement requires further study and cannot be implemented immediately, but it is certainly an important point for us to consider. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a much more peaceful and comfortable stay.. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Vincent T. Business - Confirmed reviews ALL

A good location in a safe and nice area within walking distance of the Paulista, close to a number of good restaurants. The hotel room I found clean and comfortable and the facilities were fine.

Dear Mr. Vincent, Thank you very much for sharing your experience with us. We are pleased to know that you appreciated our location and services — it is always rewarding to receive such feedback. Your opinion is even more special as a member of our loyalty program, someone who already knows our brand and has experience with our hotels. We look forward to welcoming you back on your next visit to São Paulo for another great experience! Janaina B. Quality Supervisor Novotel São Paulo Jardins

Other web-users rate our hotel

  • 469 reviews 9.8/10 Location
  • 803 reviews 6.9/10 Room
  • 772 reviews 8.1/10 Service
  • 33 reviews 3.9/10 WiFi
  • 455 reviews 8.6/10 Breakfast
  • 357 reviews 7.2/10 Comfort
  • 284 reviews 5.9/10 Cleanliness
  • 159 reviews 8/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo CIDADE