Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,812 reviews

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Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Apartment areas will be undergoing renovations over the next few months.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,812 reviews

Ótima estadia .

Customer review rating 5.0/5

Alexsandro F. Z. Families - Confirmed reviews ALL

Staff eficiente e gentil .

Prezado Sr. Alexsandro, Agradecemos sinceramente seus gentis elogios à equipe do Novotel SP Jardins. É um grande incentivo para todos nós saber que conseguimos tornar sua estadia memorável. Seu reconhecimento nos inspira a continuar oferecendo o melhor serviço possível a todos os nossos hóspedes. Aguardamos recebê-lo novamente em breve. Atenciosamente, Julia Belviso – Sub Gerente 11… NOVOTEL SÃO PAULO JARDINS

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very comfortable with a good breakfast

Dear Mrs. Elda w., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager Novotel São Paulo Jardins

Liked Novotel and would go back - great location, service and value!

Customer review rating 4.0/5

Adam Business - Confirmed reviews ALL

Liked everything except internet was weak and spotty for half the trip. Maybe because I was in a corner room in the building on 4th floor?

Dear Mr. Adam, Thank you for sharing your positive feedback about your recent stay at Novotel. We're thrilled to hear that you appreciated our great location, service, and value! We apologize for the inconvenience caused by the weak and spotty internet during part of your trip. Your feedback regarding the corner room on the 4th floor is noted, and we'll look into ways to improve connectivity in such rooms. We appreciate your understanding and hope to have the pleasure of welcoming you back for another enjoyable stay. Best regards, Julia Belviso Assistant Manager Novotel São Paulo Jardins

Well locaed

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Friendly staff, good size room, good breakfast and very good location

Prezado Sr. Antonio, Agradecemos os seus comentários sobre a sua estadia no Novotel SP Jardins. Ficamos muito felizes por ter lhe oferecido uma ótima experiência em São Paulo. A sua satisfação é a melhor recompensa para os nossos colaboradores na melhoria contínua de nossos serviços. Aguardamos recebê-los novamente em breve, Atenciosamente, Julia Belviso Sub Gerente 11… NOVOTEL SÃO PAULO JARDINS

Worst Novotel experience ever

Customer review rating 1.0/5

André Business - Confirmed reviews ALL

my worst experience with a Novotel. Rooms very noisy, dark. Shower drain that barely drained. staff who speak little or no English. bad breakfast. cold hotel with no atmosphere. I won't come back here again. upon arrival there was a dispute about the room price, as I am a loyalty member. the mamager would come back with a (compensation) proposal, I am still waiting for this.

Dear Andreas Matheus K., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jardins. I'm sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Belviso - Assistant Manager Novotel São Paulo Jardins

Other web-users rate our hotel

  • 455 reviews 9.8/10 Location
  • 796 reviews 6.6/10 Room
  • 681 reviews 7.9/10 Service
  • 21 reviews 6.6/10 WiFi
  • 438 reviews 8.2/10 Breakfast
  • 314 reviews 5.8/10 Cleanliness

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