Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 1,766 reviews

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Novotel São Paulo Jardins - Image 1
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Alameda Campinas, 1435, Paulista Garden, 01404002 São Paulo, Brazil

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Certified by Green Key as a sustainable and responsible place to stay.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Telephone
Fax +55 11 3886-8500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,766 reviews

Customer review rating 2.0/5

Melissa F. Families - Confirmed reviews ALL

I booked two hotels within this group for our two days in São Paulo. This Novotel São Paulo Jardins hotel was more expensive than the Mercure Sao Paulo Pamplona, so I naturally had higher expectations, especially given that it is advertised as a 4‑star property. Unfortunately, the cleanliness was a major let‑down. The curtains were extremely dusty — when opening them, dust visibly came off onto my hands. After getting off a long flight, the last thing you want to do is complain or go through the process of changing rooms, so this was especially frustrating. Overall, it fell short of what I would expect at this price and standard, particularly in comparison to the Mercure Sao Paulo Pamplona hotel in the same group, the Mercure was far more clean and comfortable. I also did an online check-in but once I got to the hotel had to re-do everything again in person which was time consuming.

Dear Sra. Melissa, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet your expectations. We are truly concerned about the points you have raised and would like to assure you that we are reviewing each of them carefully with the relevant teams, as this type of situation does not reflect the quality standards and experience we strive to provide to our guests. Your feedback is extremely valuable to us and represents an important opportunity for improvement. We hope to have the opportunity to welcome you again on a future visit, in order to restore your confidence and provide an experience that meets the level you expect and deserve. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 0.5/5

Kevin L. Solo - Confirmed reviews ALL

no sound insulation at all, i could hear everything in the hall, and everything in the walls. i could hear when neighbours took a shower. terrible stay.

Dear Mr. Kevin, Thank you for sharing your experience with us. We sincerely regret the discomfort you experienced during your stay, especially regarding the sound insulation. We are even more sorry to learn that this impacted your stay to the point of causing you to leave early — this is certainly not the experience we aim to provide. Your comments are very important to us and will be carefully reviewed as part of our internal evaluations. While we do have sound insulation measures in areas such as corridors, walls, and flooring, your feedback shows us that there is still room for improvement, particularly within the guest rooms. We understand that this type of enhancement requires further study and cannot be implemented immediately, but it is certainly an important point for us to consider. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a much more peaceful and comfortable stay.. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Vincent T. Business - Confirmed reviews ALL

A good location in a safe and nice area within walking distance of the Paulista, close to a number of good restaurants. The hotel room I found clean and comfortable and the facilities were fine.

Dear Mr. Vincent, Thank you very much for sharing your experience with us. We are pleased to know that you appreciated our location and services — it is always rewarding to receive such feedback. Your opinion is even more special as a member of our loyalty program, someone who already knows our brand and has experience with our hotels. We look forward to welcoming you back on your next visit to São Paulo for another great experience! Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.0/5

Micaela W. Business - Confirmed reviews ALL

The location was great for our purposes, close to good bars and restaurants and coffeeshops, and I felt safe walking around in the area. The breakfast was fantastic - truly above and beyond for the price. The employees were kind and helpful. The rooms were comfortable, although there were some areas that weren't thoroughly cleaned. I wish they had a self-fill filtered water station in another place (like the lobby) as well as the top floor. I didn't get a chance to swim or to work out but I liked that they have a pool and a gym. The half-day extra charge for early check-in seems a bit excessive but I understand charging something for it. Overall we had a great stay.

Dear Mrs. Micaela, Thank you very much for sharing your experience with us in such a detailed way. We are pleased to know that you had a good stay, especially regarding our location, breakfast, and the service provided by our team — it is always great to hear that these aspects made a positive difference. We also appreciate your comments and observations, as they are very important to us and help us pay close attention to the details of our daily operations. We would also like to mention that, in addition to the complimentary filtered water station available on the top floor, we also offer this service in our restaurant — simply ask any member of our team and we will be happy to refill your bottle. We hope to have the pleasure of welcoming you back again soon for another stay with us. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 1.5/5

Nathaniel K. Couples - Confirmed reviews ALL

Run-down hotel, poor condition of amenities, very disappointing.

Dear Mr. Nathaniel, Thank you for sharing your experience with us. We are sorry to hear that your stay did not meet your expectations and we regret the impression left. Your comments are very important to us, as they help us identify areas that require attention and improvement. We will carefully review the points mentioned and share them with the relevant teams for proper evaluation. Should you feel comfortable doing so, we would greatly appreciate receiving more details about your experience. We remain at your disposal and would be glad to better understand your perspective, as this feedback is essential for us to continue improving and providing a better experience for our guests. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Other web-users rate our hotel

  • 473 reviews 9.8/10 Location
  • 797 reviews 6.8/10 Room
  • 778 reviews 8.2/10 Service
  • 33 reviews 4.2/10 WiFi
  • 458 reviews 8.6/10 Breakfast
  • 280 reviews 5.8/10 Cleanliness
  • 164 reviews 8/10 Food

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