Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 2,192 reviews

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Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Apartment areas will be undergoing renovations over the next few months.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,192 reviews

A lovely surprise

Customer review rating 4.0/5

Tomas Couples - Confirmed reviews ALL

Dear Mr. Tomas, Thank you for your kind words regarding your recent stay at Novotel São Paulo Jardins. We are delighted to hear that you enjoyed our spacious rooms, reliable wi-fi, and excellent breakfast. It\'s wonderful that you appreciated our convenient location, allowing for easy exploration of the vibrant Av. Paulista. We look forward to welcoming you back on your next visit to São Paulo. Sincerely, Julia B. Sub Gerente Novotel São Paulo Jardins

dissapointing

Customer review rating 1.0/5

Jay M. Business - Confirmed reviews ALL

Dear Mr. Jay M., Thank you for sharing your feedback with us. We sincerely regret that your experience did not meet your expectations, and we apologize for the inconveniences you encountered during your stay. Please rest assured that your comments regarding housekeeping, front desk service, and hotel amenities have been noted, and we will address them with our team to improve our service quality. Your feedback is invaluable in helping us enhance the experience for all our guests, including providing better training for our staff to assist international visitors more effectively. We are pleased to hear that you enjoyed the restaurant and appreciated the food and service. However, we regret that the swimming pool conditions did not meet your expectations, and we will ensure that this matter is addressed promptly. We truly appreciate your visit and your honest feedback. We hope to have the opportunity to welcome you again in the future and provide you with a much-improved experience. Best regards, Julia B. Sub Gerente Novotel São Paulo Jardins

Bad experience

Customer review rating 2.0/5

Jean M. Business - Confirmed reviews ALL

Dear Jean M., Thank you for sharing your feedback regarding your recent stay at Novotel São Paulo Jardins. We are truly sorry to hear that your experience did not meet the high standards that we strive to uphold in our hotel. It is encouraging to know that you have enjoyed pleasant stays with us in the past, and we value your loyalty. I sincerely apologize for the inconvenience caused by the delay in room cleaning during your visit. We understand that returning from a long day at work should be a time for relaxation, and we regret that we fell short in providing you with the comfort you deserved. Our housekeeping team aims to ensure that all rooms are attended to promptly, and I assure you that your comments will be taken into consideration as we continually seek to improve our services. Your feedback is invaluable in helping us enhance the experience we provide to our guests. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel’s commitment to guest satisfaction. Warm regards, Julia B. Sub Gerente Novotel São Paulo Jardins

NIce place, good stay

Customer review rating 4.0/5

Jose B. Business - Confirmed reviews ALL

Dear Mr. Jose B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the breakfast and found our check-in and check-out process efficient. We appreciate your feedback regarding the lighting in your room, as it helps us to identify areas for improvement. Your satisfaction is important to us, and we hope to welcome you back soon for an even better experience. Julia B. Sub Gerente Novotel São Paulo Jardins

Awesome location for out of the country guests.

Customer review rating 4.5/5

Patricia W. Families - Confirmed reviews ALL

Dear Patricia W., Thank you for taking the time to share your positive experience at Novotel São Paulo Jardins. We are thrilled to hear that you enjoyed our convenient location as well as the efficiency and responsiveness of our staff. It is always gratifying to know that our guests appreciate the amenities we offer, such as our restaurant and bar, which are designed to enhance your stay. We are also pleased to know that you felt safe and comfortable in our neighborhood. Our proximity to various shops and restaurants is indeed a significant advantage for our guests, especially those visiting from abroad. While we regret that you did not have the opportunity to enjoy our pool and fitness center, we hope that you will consider returning to experience all that we have to offer during your next visit. Your feedback is invaluable to us and motivates our team to continue delivering exceptional service. Warm regards, Julia B. Sub Gerente Novotel São Paulo Jardins

Other web-users rate our hotel

  • 504 reviews 9.8/10 Location
  • 884 reviews 7/10 Room
  • 827 reviews 8.3/10 Service
  • 23 reviews 4.5/10 WiFi
  • 508 reviews 8.4/10 Breakfast
  • 318 reviews 5.9/10 Cleanliness
  • 189 reviews 6.9/10 Vibe
  • 12 reviews 8.8/10 Bar

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