Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 2,227 reviews

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Novotel São Paulo Jardins - Image 1
Novotel São Paulo Jardins - Image 2
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Novotel São Paulo Jardins - Image 4
Alameda Campinas, 1435, Paulista Garden, 01404002 São Paulo, Brazil

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Apartment areas will be undergoing renovations over the next few months.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Telephone
Fax +55 11 3886-8500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,227 reviews

dissapointing

Customer review rating 1.0/5

Jay M. Business - Confirmed reviews ALL

I stayed - Feb 20th through the 25th. Low quality customer service. Had to call multiple times the reception to get my room clean, take out the trash or get an iron. Also the frontdesk do not provide detailed information about the hotel amenities, room service or laundry service. I had to take my laundry to a different laundry mat service provider. That was very uncomfortable. They also lend me an adaptor to use my electronics without providing any information about how to use it properly. Your personne; should be properly trained when providing information to non-brasilian guests. The restaurant was the best in the hotel. No complains about the food and service in that department. the swimming pool was dirty most of the days I was staying there. It was disgusting swimming in there.

Bad experience

Customer review rating 2.0/5

Jean M. Business - Confirmed reviews ALL

I have stayed in that hotel several times already and always had a pleasant stay. This time it was a bit different from the 3 days I stay 2 days my room was not done at 6pm. After coming from a long working day the last thing I want is to call the reception to ask for the cleaaning lady to take care of my room and room and then having to wait outside while the process is being done instead of relaxing in my room. unacceptable

NIce place, good stay

Customer review rating 4.0/5

Jose B. Business - Confirmed reviews ALL

Amazing breakfast; easy check-in and check-out; room dark/low light (a broken light fixture); difficult to work within

Awesome location for out of the country guests.

Customer review rating 4.5/5

Patricia W. Families - Confirmed reviews ALL

On our way to Ihlabela Island Sao Paulo State, we stayed at the Novatel Hotel Jardins Sao Paulo Brasil. The staff was efficient and responsive to our needs. It is always a plus to stay at a hotel with a restaurant and bar-this hotel had both. We did not use the pool or fitness center. Hotel was in what appeared to be a very safe neighborhood close to shops and restaurants.

Good vibe

Customer review rating 4.0/5

Robert Families - Confirmed reviews ALL

We were very satisfied with both of our stays at your hotel. When I requested a disabled room on our return stay, I was impressed with the room’s accessories. The staff were extremely helpful to us, we do not speak Portuguese, and they knew way more English than our few Portuguese phrases. The location felt very comfortable and safe, which is an important concern when booking a hotel in an unknown city. The restaurant had plenty of choices for both breakfast and lunch, we were satisfied with both. We did not eat in for supper, so I cannot comment on that meal option. We would not hesitate to stay here again if we are to return to Sao Paulo.

Other web-users rate our hotel

  • 518 reviews 9.7/10 Location
  • 902 reviews 6.9/10 Room
  • 842 reviews 8.3/10 Service
  • 22 reviews 5.2/10 WiFi
  • 516 reviews 8.5/10 Breakfast
  • 328 reviews 5.9/10 Cleanliness
  • 12 reviews 8.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.