Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,487 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • The hotel is just 1.2 km from the Ibirapuera Gymnasium.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.5723, -46.65877

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Gourmet Bar

The modern and relaxed Gourmet Bar offers a good restaurant experience without leaving the hotel. For family meals or celebrations with friends, the delicious menu will amaze you!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,487 reviews

Overpiced

Customer review rating 2.0/5

John C. Couples - Confirmed reviews ALL

Hotel is overpriced for room quality. Breakfast is disappointing.

Dear John C., Thank you for taking the time to tell us about your experience at the Novotel SP Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Gaddi

Good location!

Customer review rating 4.0/5

M. W. Business - Confirmed reviews ALL

Great location, staff super friendly, breakfast included with rate was very good. Rooms were clean, the only downside is the hallways from the elevator to the room were a bit dark and the carpet needs replacement. overall it is a good value for the location.

Dear Montse B., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Gaddi

Good stay

Customer review rating 5.0/5

Gustavo Families - Confirmed reviews ALL

Excellent service and clean place

Dear Gustavo, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoella B Andrade

stingy welcome

Customer review rating 2.0/5

Don H. Business - Confirmed reviews ALL

No early checkin unless you pay 50 euros sorry no coffee for you at 530 or 6 am because cafeteria is closed. I asked if I can make my own coffee- very simple since same as when the cafeteria is open - you serve yourself. But no.....they could not

Dear Don, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoella B Andrade

Good stay

Customer review rating 4.0/5

Maria C. L. Families - Confirmed reviews ALL

It was nice. The only drawback: the noise from the gym right upstairs. Some people working out threw the weights and made lots of noise in my room. Perhaps there should be a better soundproof floor!

Dear Maria Cecilia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Manoella B Andrade

Other web-users rate our hotel

  • 410 reviews 9.7/10 Location
  • 767 reviews 6/10 Room
  • 610 reviews 7.7/10 Service
  • 27 reviews 6.5/10 WiFi
  • 399 reviews 8.5/10 Breakfast
  • 306 reviews 4.9/10 Cleanliness

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