Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 2,058 reviews

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Novotel São Paulo Jardins - Image 1
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Alameda Campinas, 1435, Paulista Garden, 01404002 São Paulo, Brazil

Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Apartment areas will be undergoing renovations over the next few months.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Telephone
Fax +55 11 3886-8500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,058 reviews

Well located, very comfortable.

Customer review rating 4.0/5

Felipe Business - Confirmed reviews ALL

The minibar is too noisy. One night the cleaning of the bathroom was not good, too many dirty on the floor, probably used a dirty cloth to clean the floor. But, all the rest was excellent, very comfortable room, delicious breakfast. I´ll come back, for sure.

Dear Felipe, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoella B Andrade

Personal Attention

Customer review rating 5.0/5

Jeffrey S. Business - Confirmed reviews ALL

I have been staying in this hotel 2 or 3 times a year for twenty years. No five-star hotel could provide me with more personalized attention. Everyone in the hotel greets me with my name and a smile

Dear Jeffrey S., We very much appreciate your comments regarding your stay at the Novotel São Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoella B Andrade

Outdated

Customer review rating 3.0/5

Tal Business - Confirmed reviews ALL

I was surprised to see the levels of rooms which are outdated. Usually ACCOR hotels showing much higher standard. My free drink was disappointing as I asked for espresso the lady in the bar and she insist to serve powder coffee and not from the real espresso machine.

Dear Tal. Thank you for taking the time to tell us about your experience at the Novotel São Paulo Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoella B Andrade

All good. Can consider

Customer review rating 4.0/5

Thean L. Couples - Confirmed reviews ALL

The Good: Clean, big standard room, well furnished, table with 2 chairs. The Bad: Room has rather dim lighting, lack of real double beds, shower floor tiles can be slippery when wet, Reception staff at check-in not fluent in English; rather odd angles of elevator walls to the doors at L12 and adjacent floor tile to elevator door was not flush with rest of lobby floor carpets.

Dear Cheng Thean L., Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean, spacious, and well-furnished. We appreciate your comments about the lighting and the need for improvements regarding the beds and shower floor tiles. Your observations about the reception staff's English proficiency and the elevator design will also be taken into consideration as we strive to enhance our guests’ experience. Thank you for your insights. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Best regards, Julia B. Assistant Manager Novotel São Paulo Jardins

Customer service not good

Customer review rating 1.0/5

Farzana M. Business - Confirmed reviews ALL

I am a gold member and expected better service. There was no water, slippers, toothbrush in the room. I received a can of water as my free amenity. I stayed at the ibis manaus and received a beautiful hand written note with a box of chocolates. Please improve your amenities and customer service.

Other web-users rate our hotel

  • 495 reviews 9.8/10 Location
  • 854 reviews 6.6/10 Room
  • 783 reviews 8.2/10 Service
  • 22 reviews 5.3/10 WiFi
  • 476 reviews 8.3/10 Breakfast
  • 328 reviews 6.1/10 Cleanliness
  • 159 reviews 7.4/10 Food
  • 9 reviews 9.1/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.