Novotel São Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.4/5 1,735 reviews

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Description

Hotel extras

  • We are Pet Friendly - check out our special conditions!

  • Certified by Green Key as a sustainable and responsible place to stay.

  • 15 minutes by car to Rebouças Convention Center

  • Hotel in Jardins near restaurants like Figueira Rubaiyat, Dom and Paris 6

  • 20-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Novotel São Paulo Jardins

Alameda Campinas, 1435, Paulista Garden
01404002 São Paulo
Brazil

GPS:-23.57242, -46.65932

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,735 reviews

Customer review rating 3.5/5

Nader M. Business - Confirmed reviews ALL

The standard rooms are spacious, and the beds are comfortable. The hotel is also in a good location, and the staff were friendly and did their best to accommodate me. However, I was surprised that some basic amenities normally provided by other hotels were missing, such as a Nespresso machine, an iron for clothes, and even complimentary bottled water. The internet was also very poor. Although it was advertised as high-speed, my laptop kept disconnecting, and I had to use my phone hotspot instead. Breakfast was okay, and while the hotel felt a bit crowded, the overall experience was not bad. With a few simple improvements, especially regarding room amenities and internet quality, it could be a much better stay.

Customer review rating 1.5/5

Felipe L. R. M. Couples - Confirmed reviews ALL

It was our honeymoon and even the robes were charged. The breakfast was extremely simple and not at the Novotel level we are used to.

Prezados Sr. Felipe e Sra.Juliana, Sentimos muito que sua experiência não tenha correspondido às expectativas, especialmente em uma ocasião tão especial como a lua de mel de vocês. Quando somos informados antecipadamente sobre celebrações como essa no momento da reserva, costumamos oferecer opções especiais para tornar a hospedagem ainda mais marcante, incluindo nosso pacote romântico. Ainda assim, mesmo quando o hóspede opta por não contratar esse serviço, buscamos não deixar a data passar em branco e normalmente preparamos uma pequena cortesia de boas-vindas para proporcionar uma chegada mais delicada e acolhedora. Lamentamos sinceramente não termos tido essa oportunidade com vocês. Em relação aos roupões, dispomos de diferentes categorias de apartamentos e algumas delas já incluem essa amenidade como parte da experiência oferecida. Em uma próxima oportunidade, será um prazer auxiliá-los diretamente na escolha da categoria que melhor combine com o perfil da hospedagem que desejam viver conosco. Quanto ao café da manhã, seguimos os padrões da marca Novotel e disponibilizamos diariamente uma variedade de itens preparados para atender diferentes perfis de hóspedes. Ainda assim, seu comentário é muito importante e nos ajudaria bastante se pudesse compartilhar conosco o que sentiu falta, pois assim conseguimos avaliar oportunidades de melhoria e evoluir continuamente nossa experiência. Esperamos ter a oportunidade de recebê-los novamente no futuro e proporcionar uma experiência mais especial e alinhada às expectativas de vocês. Atenciosamente, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Customer review rating 3.0/5

Daniel D. V. Solo - Confirmed reviews ALL

Building seems old and dated. Wouldn't stay there again.

Dear Mr. Daniel d. V., Thank you for sharing your experience with us. We are sorry to hear that some aspects of your stay did not fully meet your expectations, especially regarding the hotel style and the room experience. At the same time, we are very pleased to know that the service provided by our team was a positive highlight — we will be happy to share your kind recognition with them. We would also like to mention that we offer different room categories, each with its own features and style, and we would be pleased to recommend an option that better matches your preferences on a future stay. Regarding the hotel environment, many of our choices and initiatives are connected to our commitment to sustainability — we are proud to hold the international Green Key certification. Although some of these actions may not always be noticeable during the stay, they certainly contribute to a more conscious and responsible environment. Our hotel is located in one of the city’s most traditional and upscale areas, but we understand that every trip has different needs. For this reason, we also have other hotels within the network across different areas of São Paulo, and we would be happy to help you find the most convenient option for a future visit. Thank you again for your feedback, and we hope to have the opportunity to welcome you again for an experience more aligned with your expectations.. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Arvinder K. Couples - Confirmed reviews ALL

We picked this as it was close to the race start for the São Paulo marathon. It turned out to be a great location for sightseeing as well. Very convenient access to restaurants, grocery stores and Avenida Paulista. The staff was extremely helpful. They provided me with a universal adapter for free. Breakfast was amazing every day. Highly recommended!

Dear Mrs. Arvinder, Thank you very much for sharing your experience with us. We are delighted to know that our location was so convenient, both for the marathon and for exploring the city, and that our team’s service and breakfast contributed to such a positive stay. São Paulo has a great running calendar throughout the year, and we would love to invite you to the traditional São Silvestre Race, held at the end of the year on Avenida Paulista — a great challenge and, of course, very close to us. We look forward to welcoming you again soon for another great experience. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Customer review rating 4.5/5

Gabriella R. Business - Confirmed reviews ALL

Front desk staff was very nice

Dear Mrs. Gabriella, Thank you very much for sharing your experience with us. We are pleased to know that our location, cleanliness, and the service provided by our team made a difference during your stay — it is always a pleasure to receive such feedback. We look forward to welcoming you again soon. And if you are not yet a member of our ALL loyalty program, we invite you to join and enjoy a variety of benefits across our hotels worldwide. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Other web-users rate our hotel

  • 465 reviews 9.8/10 Location
  • 802 reviews 6.8/10 Room
  • 772 reviews 8.3/10 Service
  • 34 reviews 3.4/10 WiFi
  • 452 reviews 8.6/10 Breakfast
  • 287 reviews 6.1/10 Cleanliness
  • 158 reviews 8/10 Food

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