Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,180 reviews

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Mercure São Paulo Grand Plaza Paulista - Image 1
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Rua Leoncio De Carvalho, 201, 04003010 SÃO PAULO, Brazil

Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Telephone
Fax +55 11 2627-6701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,180 reviews

TripAdvisor Rating  3.9/5  1,050 reviews

Customer review rating 0.5/5

Fatima A. S. Families - Confirmed reviews ALL

Horrivel

Sra. Fatima, Lamentamos profundamente que a sua experiência conosco não tenha atendido às suas expectativas. Valorizamos o feedback de nossos hóspedes e iremos considerar suas observações sobre a equipe para melhorar nosso atendimento. Agradecemos por compartilhar sua opinião. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 3.5/5

Revocatus K. Friends - Confirmed reviews ALL

Hotel was clean, but the bathroom vould be better designed. There was also only one towel for three people in the bathroom!

Dear Revocatus K., Thank you for your feedback regarding your recent stay. We appreciate your comments on the cleanliness of the hotel and will certainly consider your suggestions for bathroom design. I sincerely apologize for the inconvenience caused by the towel situation and will address this with our team. Best regards, Fernanda Gomes General Manager

Customer review rating 1.5/5

Asif M. S. Business - Confirmed reviews ALL

Worst hotel experience ever. Unhelpful staff, terrible breakfast, eggs are dried and stale, fruit is raw.

Dear Mr. S., Thank you for sharing your feedback. I regret that your experience did not meet your expectations, particularly regarding our front desk service and breakfast quality. We take guest comments seriously and will reflect on them to enhance our offerings. Sincerely, Fernanda Gomes General Manager

Customer review rating 2.0/5

Robert K. Business - Confirmed reviews ALL

Room needs an update. My room was not cleaned every day. Air-con didn't work. On my last day the lights didn't work. There were no spoons, or coffee. No bottle opener. Language was a real barrier with most members of staff. The cards I had to access the elevator and my room didn't work numerous times. The room service I ordered was terrible, so I only got it once.

Dear Robert K., Thank you for your feedback regarding your recent stay. I am sorry to learn that your experience did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and I regret that your room was not consistently serviced. I appreciate your comments about the air conditioning and lighting issues, as well as the challenges you faced with room service and communication. Your concerns will be reviewed with the respective departments to enhance our service. We value your input and hope for the opportunity to serve you better in the future. Sincerely, Fernanda Gomes General Manager

Customer review rating 3.0/5

Marco A. D. A. P. Couples - Confirmed reviews ALL

Average. It is not value for money.

Mr. Marcos, Thank you for your feedback! Regarding the air conditioning, simply contact reception so we can activate it immediately. We would also like to inform you that the hotel is undergoing renovations, with the units being gradually updated. We will be pleased to welcome you back soon and show you our renovated rooms. Sincerely, Fernanda Gomes General Manager

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Other web-users rate our hotel

  • 345 reviews 9.7/10 Location
  • 711 reviews 4.9/10 Room
  • 626 reviews 7.1/10 Service
  • 40 reviews 2.7/10 WiFi
  • 335 reviews 5.9/10 Breakfast
  • 244 reviews 2.4/10 Vibe
  • 231 reviews 5.3/10 Cleanliness
  • 107 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.