Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.1/5 534 reviews

Mercure São Paulo Grand Plaza Paulista - Image 1
Mercure São Paulo Grand Plaza Paulista - Image 2
Mercure São Paulo Grand Plaza Paulista - Image 3
Mercure São Paulo Grand Plaza Paulista - Image 4

Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  534 reviews

TripAdvisor Rating  4.0/5  1,009 reviews

The hotel room is old. The breakfast quality is low.

Customer review rating 2.0/5

Lim H. M. Business - Confirmed reviews ALL

Totally disappointed with the service quality. The 5 star rate that I have paid seems like staying in 3 star hotel!

Dear Hock M. Lim, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Cancellation of my reservation, I could not stay at the hotel

Customer review rating 0.5/5

Michael G. H. Business - Confirmed reviews ALL

I made a reservation on May 26 to stay at Mercure Sao Paulo Grand Plaza Paulista between 12 de Junho, 2024 and18 de Junho, 2024. I made the reservation with my Black Mastercard and received a confirmation email that the reservation was secure. On June 12th, I received notification from Keyla Bastos that my credit card was declined and that unless I confirmed payment my reservation would be cancelled. I resent my credit card information on the payment link, and was informed again that my card was declined, even though my credit card company indicated that there was no problem with making the charge. When I arrived in Brazil at 5am in the morning of the 12th, I called to confirm my reservation and was informed that it was cancelled and the hotel was fullly booked. Imagine my surprise when I found a charge on my credit card bill for payment!!

Dear Michael H., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your card was approved by the payment link, actually, you didn't ask us, as the reservation was paid after the cut-off time for the guarantee it was canceled. We request the chargeback on your card, within 72 hours you will receive your chargeback. I apologize for the inconvenience. We will always be at your disposal. Sincerely, Fernanda Gomes General Manager

It was satisfactory, but nothing stood out as exceptional.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The temperature in São Paulo hovered around 11°C, and there were no blankets in the room.

We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes General Manager

Overpriced for what it delivers

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The best thing about this hotel is the location. The rooms are old and outdated. Service is not good. Probably the worst food I ever ordered in a room service. Breakfast is not good. Definitely won`t be staying here again.

Dear Diogo C., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Charged Twice!!

Customer review rating 0.5/5

S Solo - Confirmed reviews ALL

I already paid for my stay and the hotel charged me again!! I am still waiting for the hotel to refund me.

Dear Salman I., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About charged twice, is possible send e-mail to: fe… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 360 reviews 9.7/10 Location
  • 607 reviews 4.8/10 Room
  • 463 reviews 6/10 Service
  • 45 reviews 2.8/10 WiFi
  • 362 reviews 4.9/10 Breakfast
  • 294 reviews 5.3/10 Comfort
  • 219 reviews 2.1/10 Vibe
  • 196 reviews 5.2/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in São Paulo