Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 792 reviews

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Mercure São Paulo Grand Plaza Paulista - Image 1
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Mercure São Paulo Grand Plaza Paulista - Image 4
Rua Leoncio De Carvalho, 201, 04003010 SÃO PAULO, Brazil

Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Telephone
Fax +55 11 2627-6701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  792 reviews

TripAdvisor Rating  4.0/5  1,021 reviews

I didnt get the chance to avaluate

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Despite my plan, my family doesnt accept to get in. I was not planning to have the pet together during the dinner but, happended. My wife doesnt accept to leave the little dog in home...And I have not the chance with the hotel the acceptance for my pet before. I mean, I didnt get check in

Thank you for your review! I'm sorry you were unable to stay with us. Our hotel is not pet-friendly, but there are other Accor hotels in the area that do accept pets. Best regards, Fernanda Gomes General Manager

Hotel doesnt know what is platinum and nobody works after 11 pm

Customer review rating 2.0/5

Felipe Business - Confirmed reviews ALL

Nobody knows what is platinum: all the hotels apart of this one recognize platinum with some special welcome guff like fresh fruits. Here?? They didn’t even know late check out is free Want a glass or soap or anything after 11pm? Forget it Nobody wants to work and they just say: we can’t help you this time only tomorrow morning

Dear Felipe Rolin De M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Good location

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Facilities were very outdated, the room was dark and the food services were average to poor. The lifts were broken for sometime and couldn't use the service lift either.

Dear Igor Leonardo S., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Very well located, friendly staff.

Customer review rating 4.5/5

R R. Business - Confirmed reviews ALL

Stayed here for business. The hotel is verry well located for my business needs.

Dear Richard R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes General Manager

Customer review rating 4.0/5

Paulo Solo - Confirmed reviews ALL

Demora no check in

Sr. Paulo, Agradeço muito pelos comentários sobre sua hospedagem. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve. Atenciosamente, Fernanda Gomes Gerente Geral

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Other web-users rate our hotel

  • 384 reviews 9.6/10 Location
  • 691 reviews 4.8/10 Room
  • 507 reviews 6.8/10 Service
  • 40 reviews 2.6/10 WiFi
  • 385 reviews 5.6/10 Breakfast
  • 235 reviews 1.8/10 Vibe
  • 228 reviews 4.4/10 Cleanliness
  • 125 reviews 3.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.