Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,263 reviews

Mercure São Paulo Grand Plaza Paulista - Image 1
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Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Suite

Luxury suite with 1 king-size bed.

  • 4 pers. max
  • 60 / 645 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,263 reviews

Customer review rating 1.0/5

Elena P. Couples - Confirmed reviews ALL

For this price you have only good location. There are no drinking water nither only on your floor, nor somewhere in the building you have to ask waiter at restaurant. Internet works for 5 minutes and then nothing for minute or two. Lucky enough the only English speaking administrator were working when we were checking in. Several days before we stayed at Yerevan Ibis and it is 10 times better.

Dear Elena, Thank you for sharing your feedback about your recent stay. I am sorry to hear that your experience did not meet your expectations, especially regarding the availability of drinking water and internet connectivity. At our hotel, there is canned and boxed water in the minibar, and in our restaurant and gym, we offer free water. We value your comments, as they help us improve our services. Sincerely, Fernanda Gomes General Manager

Customer review rating 4.0/5

Jorge A. R. M. Couples - Confirmed reviews ALL

I was expecting better pillows. They were too hard.

Dear Jorge, Thank you for your kind feedback regarding our location and cleanliness. We appreciate your comments about the pillows and will consider them as we strive to enhance our guests' comfort. Sincerely, Fernanda Gomes General Manager

Customer review rating 0.5/5

Andrea C. M. M. Couples - Confirmed reviews ALL

Terrible

Sra. Andrea C., Lamento que sua experiência em nosso hotel não tenha atendido às suas expectativas. Agradecemos seu feedback e levaremos em consideração suas observações para aprimorar nossos serviços. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 5.0/5

Narda V. D. Families - Confirmed reviews ALL

I enjoyed the clean, comfortable facilities. The staff were helpful, supportive and kind.

Dear Narda, Thank you for your kind words regarding our location, facilities, and staff. We are delighted to hear you had a positive experience at Mercure São Paulo Grand Plaza Paulista and appreciate your feedback. Fernanda Gomes General Manager

Customer review rating 3.5/5

Andrea D. J. Business - Confirmed reviews ALL

A hotel that offers basic services. Regular client service attention.

Dear Andrea D. J., Thank you for your feedback. We strive to provide a quality experience and regret that our services did not meet your expectations. Your comments regarding our client service attention are noted, and we will use them to enhance our offerings. Sincerely, Fernanda Gomes General Manager

Other web-users rate our hotel

  • 325 reviews 9.5/10 Location
  • 699 reviews 5.2/10 Room
  • 634 reviews 7.2/10 Service
  • 54 reviews 1.4/10 WiFi
  • 333 reviews 5.9/10 Breakfast
  • 246 reviews 5.4/10 Cleanliness
  • 123 reviews 4.4/10 Food
  • 102 reviews 4.3/10 Value

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