Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,244 reviews

Mercure São Paulo Grand Plaza Paulista - Image 1
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Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Suite

Luxury suite with 1 king-size bed.

  • 4 pers. max
  • 60 / 645 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,244 reviews

Customer review rating 4.0/5

Rinit S. Solo - Confirmed reviews ALL

It was good, I would have liked to have used the facilities a little more

Dear Rinit, Thank you for your kind words regarding our location and your overall experience. We appreciate your feedback and hope that during your next stay, you will have the opportunity to enjoy our facilities more fully. Fernanda Gomes General Manager

Customer review rating 5.0/5

Lidiane M. F. D. S. Business - Confirmed reviews ALL

Super indicaria !!

Sra. Lidiane, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua experiência em nosso hotel foi satisfatória e que você nos indicaria. Esperamos recebê-la novamente em breve! Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 0.5/5

Miguel L. Business - Confirmed reviews ALL

Old rooms, nasty shower, broken TV, poor internet service and terrible food. Not to mentioned that the safebox broke and maintenance never replaced it. We check-out a day early.

Dear Miguel L., I appreciate your feedback regarding your recent stay at our hotel. I regret that your experience did not meet expectations, particularly concerning room conditions and maintenance. Your comments are valuable, and I will ensure they are reviewed with our team to enhance future guest experiences. Sincerely, Fernanda Gomes General Manager

Customer review rating 1.0/5

Kenji S. Business - Confirmed reviews ALL

Hotel room was very clean and comfortable. Only one complaint was the staff service and the maintenance of elevator. My room was assigned on 13th floor. When I was going to go up, I found that the button of 13th floor was broken. I noticed it to the hotel staff and request to change different room, but they refused. They said “we will repair shortly”. But it WAS NOT WORKING DURING MY STAYING THERE FOR THREE DAYS. It was really very inconvenient. Needed to wait other customer came and use that malfunctioning elevator then wait for another one coming all the time. It takes extra 5min to go up to my room. Also, the card key was not working well to operate elevator and I requested to change it at the reception. They are very slowly doing it and I felt it was really unwelcomed request for them. Wifi was very very slow even though full signal. Cannot open any websites with pictures. I am not going to stay there any more

Dear Kenji, Thank you for sharing your experience regarding your recent stay at Mercure São Paulo Grand Plaza Paulista. I appreciate your feedback, as it helps us identify areas that require attention. I am pleased to know that you found your room to be clean and comfortable. However, I sincerely apologize for the inconvenience you faced with the elevator and the staff service. I understand how frustrating it must have been to deal with a broken elevator button and the delays in the response to your request. It is our goal to provide timely solutions, and your comments will be taken into account to improve our processes. Additionally, I regret to hear about the difficulties you encountered with the key card and the slow Wi-Fi connection. We strive to ensure that all aspects of our service meet the standards expected by our guests. Your experience will certainly be discussed with the relevant teams to enhance our service. Thank you for your valuable insights, and I hope you will reconsider staying with us in the future. Fernanda Gomes General Manager

Customer review rating 4.0/5

Leslie M. Couples - Confirmed reviews ALL

The location is very good, the staff were courteous and helpful, everything worked and was comfortable but dated and in need of a good cleaning in areas

Dear Leslie, Thank you for your kind remarks about our location and staff. We appreciate your feedback regarding the need for thorough cleaning and updates in certain areas, as maintaining high standards is important to us. Your comments will be taken into consideration for future improvements. Fernanda Gomes General Manager

Other web-users rate our hotel

  • 325 reviews 9.5/10 Location
  • 677 reviews 5.2/10 Room
  • 630 reviews 7.1/10 Service
  • 60 reviews 1.2/10 WiFi
  • 310 reviews 5.8/10 Breakfast
  • 230 reviews 5.2/10 Cleanliness
  • 126 reviews 4.5/10 Food
  • 12 reviews 2.3/10 Pool

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