Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.2/5 417 reviews

Mercure São Paulo Grand Plaza Paulista - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.5719299, -46.6468037

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  417 reviews

TripAdvisor Rating  4.0/5  992 reviews

The price is to high

Customer review rating 2.0/5

Cm Business - Confirmed reviews ALL

For the services the price is to high.

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Simple room but overall fine experience

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

- Good service from the hotel staff; prompt pick-up and delivery of laundry - Breakfast was delicious and had a good variety of hot and cold food - Room was clean, but the lighting was all flourescent light and harsh; balcony door didn't lock and could be opened from outside; and there was no kettle in the room for hot water

We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes General Manager

The worst Accor hotel I have been

Customer review rating 2.0/5

Tayeb B. Business - Confirmed reviews ALL

Too much to say

Dear TAYEB b., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Very nice hotel, good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excellent room and quality of facilities; the breakfast buffet was quite nice as well. Only issues were slow/intermittent wifi and elevator key card access that didn't always work.

We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes General Manager

Great location but it's an old hotel

Customer review rating 2.0/5

Jj Solo - Confirmed reviews ALL

Great location. Big bedroom. Very helpful reception staff. Cards opening bedroom doors get deactivated all the time. Lifts are very slow. Aircon in the lobby/restaurant doesn’t work so it's very hot. Pillows in the bedroom are old worn out, stained with yellow ugly stains. Disguising. Aircon in the bedroom doesn’t really work – I had it on 17 degrees and room was still very hot.

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes, General Manager

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Other web-users rate our hotel

  • 353 reviews 9.6/10 Location
  • 558 reviews 5.1/10 Room
  • 423 reviews 6.6/10 Service
  • 72 reviews 1.4/10 WiFi
  • 329 reviews 5.7/10 Breakfast
  • 183 reviews 1.5/10 Vibe
  • 182 reviews 4.9/10 Cleanliness
  • 116 reviews 3.2/10 Food

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