Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,179 reviews

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Mercure São Paulo Grand Plaza Paulista - Image 1
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Mercure São Paulo Grand Plaza Paulista - Image 4
Rua Leoncio De Carvalho, 201, 04003010 SÃO PAULO, Brazil

Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Telephone
Fax +55 11 2627-6701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,179 reviews

TripAdvisor Rating  3.9/5  1,042 reviews

Customer review rating 2.0/5

Robert K. Business - Confirmed reviews ALL

Room needs an update. My room was not cleaned every day. Air-con didn't work. On my last day the lights didn't work. There were no spoons, or coffee. No bottle opener. Language was a real barrier with most members of staff. The cards I had to access the elevator and my room didn't work numerous times. The room service I ordered was terrible, so I only got it once.

Dear Robert K., Thank you for your feedback regarding your recent stay. I am sorry to learn that your experience did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and I regret that your room was not consistently serviced. I appreciate your comments about the air conditioning and lighting issues, as well as the challenges you faced with room service and communication. Your concerns will be reviewed with the respective departments to enhance our service. We value your input and hope for the opportunity to serve you better in the future. Sincerely, Fernanda Gomes General Manager

Customer review rating 3.0/5

Marco A. D. A. P. Couples - Confirmed reviews ALL

Average. It is not value for money.

Mr. Marcos, Thank you for your feedback! Regarding the air conditioning, simply contact reception so we can activate it immediately. We would also like to inform you that the hotel is undergoing renovations, with the units being gradually updated. We will be pleased to welcome you back soon and show you our renovated rooms. Sincerely, Fernanda Gomes General Manager

Customer review rating 0.5/5

Christophe B. Business - Confirmed reviews ALL

Overall, my experience at this hotel was deeply disappointing, especially for an establishment claiming to be 4 stars. When making my reservation, I clearly requested a renovated room. I even sent a follow-up email to insist on this point, as I had already experienced a terrible stay in the past: assigned to an old room, air conditioning not working, multiple complaints… until a technician finally confirmed that the AC was indeed broken. Once moved to a renovated room, I had an excellent stay — which is the only reason I decided to come back. This time again, despite my repeated requests before my arrival, I was given an old room. Upon entering, I discovered a bathtub in a deplorable state — something that could easily be fixed with a simple refresh — as well as a cracked toilet seat. I took photos, of course. I immediately went to the reception to request a room change. I was told they were waiting for “the housekeeper’s approval”… an approval I am, to this day, still waiting for. No follow-up. No solution. No consideration. As a result, I was forced to spend my stay in a worn-out room, unworthy of a hotel that pretends to be 4 stars. I am an All Signature Platinum member, and even though my night was paid with points, these points come from a real financial commitment. The least that could have been done is to show respect to a loyal customer. This complete lack of professionalism, attention, and respect is unacceptable. I will not return to this hotel and I will share my negative experience across all my social networks and Accor groups. It is time for the management to question its practices: when you tell a guest you will check with the housekeeper, you do it. And when a guest requests a room change, you don’t simply ignore it.

Dear Christophe, Thank you for sharing your feedback regarding your recent stay at Mercure São Paulo Grand Plaza Paulista. I sincerely regret to learn that your experience did not meet your expectations, particularly concerning the room allocation and the state of the facilities. I acknowledge your concerns about being assigned an older room despite your requests for a renovated one. It is our intention to provide our guests with the highest quality accommodations, and I apologize that we fell short in this instance. Furthermore, I understand the frustration caused by the lack of timely follow-up regarding your request for a room change. Please know that your comments regarding our communication and the attention given to our loyal guests are noted. We value your loyalty as an All Signature Platinum member and take your concerns seriously. Your insights will be instrumental in reviewing our practices to ensure a more consistent experience for all our guests in the future. Thank you once again for your comments. Fernanda Gomes General Manager

Customer review rating 0.5/5

Zexin L. Business - Confirmed reviews ALL

I have left the hotel one week and still not receive my bill. No response from hotel even I send mail 3 times

Dear Zexin L., I sincerely apologize for the inconvenience caused regarding your invoice inquiry. It is our priority to ensure that all communications with guests are answered promptly, and I regret that this did not occur during your stay. Our finance department has been informed and has already resent the information via email, please check your spam folder. Thank you for informing us of the situation. Fernanda Gomes General Manager

Customer review rating 0.5/5

Pawel M. Business - Confirmed reviews ALL

Terrible experience from the very check-in to the departure. Double-charge on my credit card, water dropping from the ceiling in my room, issues booking sauna, door card not working. Worst Mercure I've ever stayed at.

Dear Pawel M., I regret to learn of your disappointing experience during your stay. So far, according to our finance department, there are no duplicate payments. However, please send your bank statement to fe… so we can verify it again. Fernanda Gomes General Manager

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Other web-users rate our hotel

  • 340 reviews 9.7/10 Location
  • 702 reviews 5/10 Room
  • 604 reviews 7.3/10 Service
  • 38 reviews 2.6/10 WiFi
  • 336 reviews 5.8/10 Breakfast
  • 247 reviews 2.4/10 Vibe
  • 225 reviews 5.2/10 Cleanliness
  • 127 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.