Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,221 reviews

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Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Book this hotel
Room 1

Suite

Luxury suite with 1 king-size bed.

Suite with one king-size bed, two 55'' Smart TVs, minibar, safe, WiFi, hairdryer, laminate floor, living room, sofa and terrace, for up to 3 adults, plus Nespresso machine, water, bathrobe and slippers.

Max. number of persons
4
Area
From 60 / 645 sq ft

Bedding

Single sofa bed(s) x1

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 60 / 645 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)

Apartment

Standard apartment with 1 queen size bed and 1 single size bed

Standard apartment with 1 queen size bed and 1 single size beds, 32" TV, minibar, safe, WiFi, dryer, a/c, laminate flooring, terrace and soaking bathtub. Sleeps up to 3 adults.

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Single bed(s) x1

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

Superior Apartment with 1 queen-size bed

Superior apartment with 40m², balcony and bathtub. 1 queen-size bed, air conditioning, electronic safe, TV, WIFI, workdesk, minibar and hairdryer. Sleeps up to 2 adults.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 40 / 430 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

Executive apartment with 1 king-size bed.

Executive suite for up to two adults, with one king-size bed, 55" Smart TV, minibar, safe, WiFi, telephone, laminate flooring, hairdryer, air conditioning, and terrace.

Max. number of persons
2
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

Standard Apartment with twin beds

Standard Apartment measuring 323 sq. ft. (30m²), with twin beds, air conditioning, electronic safe, TV, WIFI, desk, minibar and hair dryer. Sleeps up to 2 adults.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 30 / 322 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment

Privilege apartment with 1 king-size bed.

Privilege apartment with one king-size bed, 55'' Smart TV, minibar, safe, WiFi, hairdryer, laminate floor and terrace, plus amenities: Nespresso coffee maker, two bottles of water, bathrobe and slippers.

Max. number of persons
2
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 104 rooms
  • 75 non-smoking rooms
  • 22 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas
  • High speed transmission line
  • High Speed internet Additional charge
  • WiFi at the hotel Additional charge

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte
  • Express Additional charge
  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Business center with support staff

Well-being

Fitness center

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 124 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft
  • Parking pricing: 6.75 40 BRL Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Cooking style
International
Capacity
80
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Salt-free menu

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Located on the mezzanine with a sophisticated and inviting atmosphere, offering a pleasant space for small meetings and dining

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,221 reviews

Customer review rating 3.0/5

Jehnnyfer R. D. P. Business - Confirmed reviews ALL

Sra. Jehnnyfer, Agradecemos por compartilhar sua experiência. Lamentamos que a sua refeição não tenha atendido às suas expectativas e que isso tenha impactado sua estadia. Sua observação é valiosa e será considerada em nossas futuras melhorias. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 3.0/5

Jair T. V. G. Business - Confirmed reviews ALL

Dear Mr. G., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and service; however, we regret to learn about the maintenance issues and service delays you experienced. Your insights are valuable as we continually strive to improve our guest experience. Kind regards, Fernanda Gomes General Manager

Customer review rating 3.5/5

C. M. C. Business - Confirmed reviews ALL

Dear C., Thank you for your feedback. We are pleased to know that you appreciated our location, staff service, and room comfort. However, we regret that our breakfast did not meet your expectations and appreciate your insights as we continually strive to enhance our offerings. Fernanda Gomes General Manager

Customer review rating 4.5/5

Maria C. L. Families - Confirmed reviews ALL

Sra. Maria, Agradecemos imensamente pelo seu feedback positivo. É sempre gratificante saber que nossos hóspedes ficaram satisfeitos com a estadia. Esperamos recebê-la novamente em breve para mais momentos agradáveis. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 5.0/5

Amy R. B. Families - Confirmed reviews ALL

Dear Amy R. B., Thank you for your kind words regarding our location and the exemplary service provided by our team, especially Jessica and Gabriel. We are delighted to hear that they made your stay memorable. We look forward to welcoming you back to Mercure São Paulo Grand Plaza Paulista. Fernanda Gomes General Manager

Sra. Jehnnyfer, Agradecemos por compartilhar sua experiência. Lamentamos que a sua refeição não tenha atendido às suas expectativas e que isso tenha impactado sua estadia. Sua observação é valiosa e será considerada em nossas futuras melhorias. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 3.0/5

Jair T. V. G. Business - Confirmed reviews ALL

Great: People service, Bad: Wifi (poor) , 1 Elevator (out of service all stay), restaurant (slowly), dirty room (paint)

Dear Mr. G., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and service; however, we regret to learn about the maintenance issues and service delays you experienced. Your insights are valuable as we continually strive to improve our guest experience. Kind regards, Fernanda Gomes General Manager

Customer review rating 3.5/5

C. M. C. Business - Confirmed reviews ALL

Good stay. Location is very good with fast access to key streets in Sao Paulo. Staffing is well trained and very polite. Room is comfortable with good disposition of furniture and appliances. Breakfast is below the standard we find in other hotels of same brand

Dear C., Thank you for your feedback. We are pleased to know that you appreciated our location, staff service, and room comfort. However, we regret that our breakfast did not meet your expectations and appreciate your insights as we continually strive to enhance our offerings. Fernanda Gomes General Manager

Customer review rating 4.5/5

Maria C. L. Families - Confirmed reviews ALL

Boa

Sra. Maria, Agradecemos imensamente pelo seu feedback positivo. É sempre gratificante saber que nossos hóspedes ficaram satisfeitos com a estadia. Esperamos recebê-la novamente em breve para mais momentos agradáveis. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 5.0/5

Amy R. B. Families - Confirmed reviews ALL

I highly recommend the Mercure. All of the staff are wonderful especially Jessica and Gabriel at the front desk. They made us feel welcome and supported as new visitors to Brazil.

Dear Amy R. B., Thank you for your kind words regarding our location and the exemplary service provided by our team, especially Jessica and Gabriel. We are delighted to hear that they made your stay memorable. We look forward to welcoming you back to Mercure São Paulo Grand Plaza Paulista. Fernanda Gomes General Manager

Customer review rating 3.5/5

Lian A. A. B. Families - Confirmed reviews ALL

Well located and nice staff but there were some issues. The magnetic keys kept demagnetising and wifi was very slow when it worked and most of the time it didn’t work. We were unable to use Netflix on the TV most of the time.

Dear Lian A., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our location and staff. We regret the inconvenience caused by the magnetic keys, Wi-Fi issues, and the difficulties with the TV. Your comments will be reviewed for further improvement. Fernanda Gomes General Manager

Customer review rating 4.5/5

Etherlyn H. Solo - Confirmed reviews ALL

Hotel staff was very friendly and helpful

Dear Etherlyn, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and that our staff provided you with friendly and helpful service. Your feedback is greatly appreciated. Sincerely, Fernanda Gomes General Manager

Customer review rating 4.5/5

Stephane D. Couples - Confirmed reviews ALL

Personnal are super. Bathroom is old and there is humidity. Good bed

Dear Mr. D., Thank you for your kind words regarding our personnel. We appreciate your feedback about the bathroom conditions and will take it into consideration as we continuously strive to enhance our guests' experiences. Sincerely, Fernanda Gomes General Manager

Customer review rating 4.0/5

Karim C. Couples - Confirmed reviews ALL

Boa

Sr. Karim, Agradecemos por compartilhar sua experiência positiva conosco. É gratificante saber que nossa localização e serviços atenderam às suas expectativas. Esperamos recebê-lo novamente em sua próxima visita. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 0.5/5

Ria V. Business - Confirmed reviews ALL

The staff at this hotel are lovely and very helpful but the hotel is not suitable as a business hotel. There is nowhere in the room to work, the internet does not work in the room, and the tv does not work. The bathrooms are musty and the towels are threadbare.

Dear Ria V., Thank you for your feedback. I am pleased to hear that you found our staff to be lovely and helpful. However, I regret that your experience did not meet your expectations regarding the room amenities and condition. We appreciate your comments about the internet and the bathrooms, as they help us identify areas for improvement. Your insights are invaluable as we strive to enhance our services. Fernanda Gomes General Manager

Customer review rating 4.0/5

Rinit S. Solo - Confirmed reviews ALL

It was good, I would have liked to have used the facilities a little more

Dear Rinit, Thank you for your kind words regarding our location and your overall experience. We appreciate your feedback and hope that during your next stay, you will have the opportunity to enjoy our facilities more fully. Fernanda Gomes General Manager

Customer review rating 5.0/5

Lidiane M. F. D. S. Business - Confirmed reviews ALL

Super indicaria !!

Sra. Lidiane, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua experiência em nosso hotel foi satisfatória e que você nos indicaria. Esperamos recebê-la novamente em breve! Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 0.5/5

Miguel L. Business - Confirmed reviews ALL

Old rooms, nasty shower, broken TV, poor internet service and terrible food. Not to mentioned that the safebox broke and maintenance never replaced it. We check-out a day early.

Dear Miguel L., I appreciate your feedback regarding your recent stay at our hotel. I regret that your experience did not meet expectations, particularly concerning room conditions and maintenance. Your comments are valuable, and I will ensure they are reviewed with our team to enhance future guest experiences. Sincerely, Fernanda Gomes General Manager

Customer review rating 1.0/5

Kenji S. Business - Confirmed reviews ALL

Hotel room was very clean and comfortable. Only one complaint was the staff service and the maintenance of elevator. My room was assigned on 13th floor. When I was going to go up, I found that the button of 13th floor was broken. I noticed it to the hotel staff and request to change different room, but they refused. They said “we will repair shortly”. But it WAS NOT WORKING DURING MY STAYING THERE FOR THREE DAYS. It was really very inconvenient. Needed to wait other customer came and use that malfunctioning elevator then wait for another one coming all the time. It takes extra 5min to go up to my room. Also, the card key was not working well to operate elevator and I requested to change it at the reception. They are very slowly doing it and I felt it was really unwelcomed request for them. Wifi was very very slow even though full signal. Cannot open any websites with pictures. I am not going to stay there any more

Dear Kenji, Thank you for sharing your experience regarding your recent stay at Mercure São Paulo Grand Plaza Paulista. I appreciate your feedback, as it helps us identify areas that require attention. I am pleased to know that you found your room to be clean and comfortable. However, I sincerely apologize for the inconvenience you faced with the elevator and the staff service. I understand how frustrating it must have been to deal with a broken elevator button and the delays in the response to your request. It is our goal to provide timely solutions, and your comments will be taken into account to improve our processes. Additionally, I regret to hear about the difficulties you encountered with the key card and the slow Wi-Fi connection. We strive to ensure that all aspects of our service meet the standards expected by our guests. Your experience will certainly be discussed with the relevant teams to enhance our service. Thank you for your valuable insights, and I hope you will reconsider staying with us in the future. Fernanda Gomes General Manager

Customer review rating 4.0/5

Leslie M. Couples - Confirmed reviews ALL

The location is very good, the staff were courteous and helpful, everything worked and was comfortable but dated and in need of a good cleaning in areas

Dear Leslie, Thank you for your kind remarks about our location and staff. We appreciate your feedback regarding the need for thorough cleaning and updates in certain areas, as maintaining high standards is important to us. Your comments will be taken into consideration for future improvements. Fernanda Gomes General Manager

Customer review rating 1.0/5

Elena P. Couples - Confirmed reviews ALL

For this price you have only good location. There are no drinking water nither only on your floor, nor somewhere in the building you have to ask waiter at restaurant. Internet works for 5 minutes and then nothing for minute or two. Lucky enough the only English speaking administrator were working when we were checking in. Several days before we stayed at Yerevan Ibis and it is 10 times better.

Dear Elena, Thank you for sharing your feedback about your recent stay. I am sorry to hear that your experience did not meet your expectations, especially regarding the availability of drinking water and internet connectivity. At our hotel, there is canned and boxed water in the minibar, and in our restaurant and gym, we offer free water. We value your comments, as they help us improve our services. Sincerely, Fernanda Gomes General Manager

Customer review rating 4.0/5

Jorge A. R. M. Couples - Confirmed reviews ALL

I was expecting better pillows. They were too hard.

Dear Jorge, Thank you for your kind feedback regarding our location and cleanliness. We appreciate your comments about the pillows and will consider them as we strive to enhance our guests' comfort. Sincerely, Fernanda Gomes General Manager

Customer review rating 0.5/5

Andrea C. M. M. Couples - Confirmed reviews ALL

Terrible

Sra. Andrea C., Lamento que sua experiência em nosso hotel não tenha atendido às suas expectativas. Agradecemos seu feedback e levaremos em consideração suas observações para aprimorar nossos serviços. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 5.0/5

Narda V. D. Families - Confirmed reviews ALL

I enjoyed the clean, comfortable facilities. The staff were helpful, supportive and kind.

Dear Narda, Thank you for your kind words regarding our location, facilities, and staff. We are delighted to hear you had a positive experience at Mercure São Paulo Grand Plaza Paulista and appreciate your feedback. Fernanda Gomes General Manager

Customer review rating 3.5/5

Andrea D. J. Business - Confirmed reviews ALL

A hotel that offers basic services. Regular client service attention.

Dear Andrea D. J., Thank you for your feedback. We strive to provide a quality experience and regret that our services did not meet your expectations. Your comments regarding our client service attention are noted, and we will use them to enhance our offerings. Sincerely, Fernanda Gomes General Manager

Other web-users rate our hotel

  • 307 reviews 9.7/10 Location
  • 675 reviews 4.9/10 Room
  • 697 reviews 8.1/10 Service
  • 86 reviews 2.1/10 WiFi
  • 293 reviews 5.7/10 Breakfast
  • 241 reviews 4.7/10 Cleanliness
  • 209 reviews 2.8/10 Vibe
  • 132 reviews 5.7/10 Food

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