Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,216 reviews

Mercure São Paulo Grand Plaza Paulista - Image 1
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Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Suite

Luxury suite with 1 king-size bed.

  • 4 pers. max
  • 60 / 645 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,216 reviews

TripAdvisor Rating  3.9/5  1,065 reviews

Customer review rating 1.5/5

Livia M. R. Families - Confirmed reviews ALL

Room was visibly old. Broken bath tube hydromassage button; flaking bathroom door; stained bed sheets; a/c remote out of battery. Also, there was a staff member at breakfast (Pedro) who was passive aggressive towards our 3-year-old daughter playing with the cushions. She was only sorting them by color (the ones NOT being used by other guests). No noise, no jumping; just silently playing. Caution for parents with toddlers: there is a window in the bathroom half a meter high with enough clearance to fit a child. To be fair, breakfast was fairly good and the rest of the staff quite friendly. We even got an extra bed as complimentary. However, because of the other issues, we don’t plan to ever go back. That is not the standard we’re used to when staying in Mercure hotels (6 times last year alone)

Thank you for sharing your feedback with us. I'm sorry to hear about the report from our employee. Upon reviewing the images, his concern was that the child might climb onto the seat, which was very close to the stairs. However, we will instruct him on a different approach. Regarding the bathtubs, they do not have hydromassage; they are only soaking tubs. We hope to welcome you again at another time. Best regards, Fernanda Gomes General Manager

Customer review rating 3.0/5

Julyanna L. C. D. A. Families - Confirmed reviews ALL

a guest from a day before was holding our room keys even after checking out his room hour before our entrance and around 2am forced entry int our room. Nobody checked him at front desk. Of course this issue woke up all of us and scared my family.

Dear Julyanna, I sincerely apologize for the distressing experience you encountered during your stay. Your feedback regarding the security oversight has been noted, as guest safety is our priority. We appreciate your insights as they help us improve our services. Fernanda Gomes General Manager

Customer review rating 4.5/5

Jose P. R. Friends - Confirmed reviews ALL

Everything was good. Hotel very clean, breakfast perfec and the staff very polites

Dear Jose P. R., Thank you for your kind words regarding your recent stay at Mercure São Paulo Grand Plaza Paulista. We are delighted to hear that you found our hotel clean, enjoyed the breakfast, and appreciated the politeness of our staff. Your feedback motivates us to continue providing excellent service. Best regards, Fernanda Gomes General Manager

Customer review rating 0.5/5

Fatima A. S. Families - Confirmed reviews ALL

Horrivel

Sra. Fatima, Lamentamos profundamente que a sua experiência conosco não tenha atendido às suas expectativas. Valorizamos o feedback de nossos hóspedes e iremos considerar suas observações sobre a equipe para melhorar nosso atendimento. Agradecemos por compartilhar sua opinião. Atenciosamente, Fernanda Gomes Gerente Geral

Customer review rating 3.5/5

Revocatus K. Friends - Confirmed reviews ALL

Hotel was clean, but the bathroom vould be better designed. There was also only one towel for three people in the bathroom!

Dear Revocatus K., Thank you for your feedback regarding your recent stay. We appreciate your comments on the cleanliness of the hotel and will certainly consider your suggestions for bathroom design. I sincerely apologize for the inconvenience caused by the towel situation and will address this with our team. Best regards, Fernanda Gomes General Manager

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Other web-users rate our hotel

  • 339 reviews 9.8/10 Location
  • 713 reviews 5/10 Room
  • 632 reviews 7.1/10 Service
  • 40 reviews 3/10 WiFi
  • 330 reviews 5.8/10 Breakfast
  • 319 reviews 5.3/10 Comfort
  • 240 reviews 2.6/10 Vibe
  • 234 reviews 5.3/10 Cleanliness

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