Mercure São Paulo Grand Plaza Paulista

Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.2/5 330 reviews

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Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

ALLSAFE approved hotel

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.5719299, -46.6468037

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our accommodation(s)

Standard apartment (30 m²) with balcony, bathtub, either a queen-size bed or two single-size beds, A/C, telephone, electronic safe, hard flooring, TV, WIFI, work desk, minibar, and hairdryer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  330 reviews

TripAdvisor Rating  4.0/5  973 reviews

my security and tranquility were affected

Customer review rating 0.5/5

Karla S. Business - Confirmed reviews ALL

My last night of stay in the hotel, at 4 am without warning (having left the door locked), a man from the reception entered my room "by mistake" and no one gave me an explanation until a few hours later that I looked for the manager. I'm a woman, I was alone, in other country from home, I was completely shocked. Next time I travel alone my peace of mind will be affected. In my experience you do not look after your guest security.

Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Wi-Fi and access card systems are the worst.

Customer review rating 3.0/5

Jonathan Business - Confirmed reviews ALL

I have experienced many hotels so far, but it is the first time that Wi-Fi is bad like this hotel. When I log in according to the procedure and use Wi-Fi, I keep having to log in to Wi-Fi. And do I have to get confirmation from the information desk every day for the elevator and the card for my room access? I stayed at the hotel for 10 days and had to go to the desk every day to request a card reset.

Dear Jonathan Thank you for taking the time to tell us about your experience at the Mercure São Paulo Grand Plaza Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernanda Gomes General Manager

Breakfast and meals excellent

Customer review rating 4.0/5

Elizabeth H. Couples - Confirmed reviews ALL

Stayed for a couple of nights. Very clean room, great linen and comfortable bed. Need maintenance on a plug which was loose and was brought an iron that was broken underneath. No ironing board available. Other than that the staff were attentive and helpful. Especially in the restaurant. Outstanding soups and salads.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes

Recommend, but a bit disappointed

TripAdvisor rating 4.0/5

MarkMtravels Couples - TripAdvisor review

The location and amenities were good. I think the services (meals, cleaning, etc) were average and I was a bit disappointed with the room. I thought it would be larger based on the description. The breakfast was good, though its not always included in the room rate

Dear Mark, Thank you so much for evaluating us. We are very happy that you enjoyed a great stay. Your comments are very welcome. It is comments like this that serve as an encouragement for improvements and engagement of our team. I hope you return back soon. Cordially. Fernanda Gomes de Oliveira General Manager Mercure SP Grand Plaza Paulista

Spacious and well located

Customer review rating 5.0/5

Laurent Families - Confirmed reviews ALL

Spacious apartment for a family with 2 kids. Ideally located close to many attractions. Super recommended

Dear Laurent, We very much appreciate your comments regarding your stay at the Mercure São Paulo Grand Plaza Paulista. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernanda Gomes de Oliveira General Manager Mercure São Paulo Grand Plaza Paulista

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Other web-users rate our hotel

  • 249 reviews 9.5/10 Location
  • 422 reviews 5.1/10 Room
  • 362 reviews 6.9/10 Service
  • 54 reviews 2.1/10 WiFi
  • 250 reviews 6.2/10 Breakfast
  • 152 reviews 5.8/10 Cleanliness
  • 134 reviews 1.1/10 Vibe
  • 87 reviews 3.9/10 Food

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