Mercure São Paulo Grand Plaza Paulista 4 stars

Customer review rating (ALL Rating) 4.0/5 1,250 reviews

Mercure São Paulo Grand Plaza Paulista - Image 1
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Description

Hotel extras

  • Event rooms accommodate up to 36 people

  • 15-minute drive to Praça da Sé

  • 3 minute-drive from Brigadeiro subway station

  • 3 minute-drive to Beneficência Portuguesa Hospital

  • 13-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Suite

Luxury suite with 1 king-size bed.

  • 4 pers. max
  • 60 / 645 sq ft
  • Bedding 1 x Single sofa bed(s) and 1 x King size bed(s)

Hotel location

Mercure São Paulo Grand Plaza Paulista

Rua Leoncio De Carvalho, 201
04003010 SÃO PAULO
Brazil

GPS:-23.57184, -46.64675

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GRAND PLAZA SAO PAULO JARDINS

The restaurant is located on the mezzanine with a sophisticated and inviting atmosphere. It offers an à la carte menu specializing in international cuisine, as well as a buffet service according to the customer's request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,250 reviews

Customer review rating 1.0/5

Kenji S. Business - Confirmed reviews ALL

Hotel room was very clean and comfortable. Only one complaint was the staff service and the maintenance of elevator. My room was assigned on 13th floor. When I was going to go up, I found that the button of 13th floor was broken. I noticed it to the hotel staff and request to change different room, but they refused. They said “we will repair shortly”. But it WAS NOT WORKING DURING MY STAYING THERE FOR THREE DAYS. It was really very inconvenient. Needed to wait other customer came and use that malfunctioning elevator then wait for another one coming all the time. It takes extra 5min to go up to my room. Also, the card key was not working well to operate elevator and I requested to change it at the reception. They are very slowly doing it and I felt it was really unwelcomed request for them. Wifi was very very slow even though full signal. Cannot open any websites with pictures. I am not going to stay there any more

Dear Kenji, Thank you for sharing your experience regarding your recent stay at Mercure São Paulo Grand Plaza Paulista. I appreciate your feedback, as it helps us identify areas that require attention. I am pleased to know that you found your room to be clean and comfortable. However, I sincerely apologize for the inconvenience you faced with the elevator and the staff service. I understand how frustrating it must have been to deal with a broken elevator button and the delays in the response to your request. It is our goal to provide timely solutions, and your comments will be taken into account to improve our processes. Additionally, I regret to hear about the difficulties you encountered with the key card and the slow Wi-Fi connection. We strive to ensure that all aspects of our service meet the standards expected by our guests. Your experience will certainly be discussed with the relevant teams to enhance our service. Thank you for your valuable insights, and I hope you will reconsider staying with us in the future. Fernanda Gomes General Manager

Customer review rating 4.0/5

Leslie M. Couples - Confirmed reviews ALL

The location is very good, the staff were courteous and helpful, everything worked and was comfortable but dated and in need of a good cleaning in areas

Dear Leslie, Thank you for your kind remarks about our location and staff. We appreciate your feedback regarding the need for thorough cleaning and updates in certain areas, as maintaining high standards is important to us. Your comments will be taken into consideration for future improvements. Fernanda Gomes General Manager

Customer review rating 1.0/5

Elena P. Couples - Confirmed reviews ALL

For this price you have only good location. There are no drinking water nither only on your floor, nor somewhere in the building you have to ask waiter at restaurant. Internet works for 5 minutes and then nothing for minute or two. Lucky enough the only English speaking administrator were working when we were checking in. Several days before we stayed at Yerevan Ibis and it is 10 times better.

Dear Elena, Thank you for sharing your feedback about your recent stay. I am sorry to hear that your experience did not meet your expectations, especially regarding the availability of drinking water and internet connectivity. At our hotel, there is canned and boxed water in the minibar, and in our restaurant and gym, we offer free water. We value your comments, as they help us improve our services. Sincerely, Fernanda Gomes General Manager

Customer review rating 4.0/5

Jorge A. R. M. Couples - Confirmed reviews ALL

I was expecting better pillows. They were too hard.

Dear Jorge, Thank you for your kind feedback regarding our location and cleanliness. We appreciate your comments about the pillows and will consider them as we strive to enhance our guests' comfort. Sincerely, Fernanda Gomes General Manager

Customer review rating 0.5/5

Andrea C. M. M. Couples - Confirmed reviews ALL

Terrible

Sra. Andrea C., Lamento que sua experiência em nosso hotel não tenha atendido às suas expectativas. Agradecemos seu feedback e levaremos em consideração suas observações para aprimorar nossos serviços. Atenciosamente, Fernanda Gomes Gerente Geral

Other web-users rate our hotel

  • 331 reviews 9.5/10 Location
  • 685 reviews 5.2/10 Room
  • 636 reviews 7.2/10 Service
  • 58 reviews 1.2/10 WiFi
  • 316 reviews 5.8/10 Breakfast
  • 233 reviews 5.4/10 Cleanliness
  • 126 reviews 4.5/10 Food
  • 101 reviews 4.3/10 Value

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