Ibis São Paulo Paulista 3 stars

Customer review rating (ALL Rating) 4.3/5 3,813 reviews

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Avenida Paulista 2355, Bela Vista, 01311300 SÃO PAULO, Brazil

Description

Hotel extras

  • 100 meters from Consolação metro station

  • 33 minutes from São Paulo/Congonhas Airport

  • Pet Friendly Hotel. We welcome pets weighing up to 15kg!

  • Close to Sirio Libanes, HCor and Nove de Julho main hospitals.

  • A relaxed bar with a selection of drinks and snacks made for you

Our accommodation(s)

Hotel location

Ibis São Paulo Paulista

Avenida Paulista 2355, Bela Vista
01311300 SÃO PAULO
Brazil

GPS:-23.55713, -46.66194

Telephone
Fax +55 11 3523-3030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,813 reviews

Customer review rating 4.5/5

Terry I. S. Solo - Confirmed reviews ALL

Not luxurious or special, but everything in this hotel was dependable. Breakfast was a very good value, the staff very helpful and friendly, close to a metro station, well designed room.

Customer review rating 3.0/5

Emma A. P. Families - Confirmed reviews ALL

The location is great, at the heart of the city. The breakfast was quite nice too. However, the room was very basic, and the cleaning during the stay was poor (the dirt from our shoes was still in the room after the cleaning).

Dear Emma. We thank you for your comments about your hosting in our hotel. We are sorry for the inconvenience. We hope to see you soon. Kind Regards. P. Bustamante

Customer review rating 5.0/5

Arpenik K. Friends - Confirmed reviews ALL

The room was spotless, the service and prices adequate and the breakfast well done

Dear Arpenik, Thank you for sharing your experience at the ibis Paulista. We are pleased to hear that your stay met your expectations and that our service contributed positively to your experience. We look forward to welcoming you back soon. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 3.5/5

Luca A. Solo - Confirmed reviews ALL

Vinny was very professional and had a genuine good customer service. The rooms need an update

Dear Luca, Thank you for sharing your experience with us. We are very happy to hear that you highlighted the location and, especially, Vinicius’s service. We will be happy to share your praise with him, acknowledging his dedication and professionalism. Regarding the rooms, we would like to inform you that we have already begun a renovation process at the hotel, which includes modernizing the rooms to provide greater comfort and a refreshed experience for our guests. Thank you for your feedback, and we hope to welcome you back soon. Kind regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 3.0/5

Neal A. C. Families - Confirmed reviews ALL

We booked 2 triple rooms, we arrived very early in the hotel at around 1pm to leave the bags and wait for check-in. The staff were really nice. But we kept going to reception to check if the room was ready, as it was already 17:30 and the room was still not ready. After all the wait we were told the room type we booked was not available (Double and Single bed for 2 adults and 1 child). They waited until almost 6pm in the afternoon to tell us that. if they had told us sooner we were able to go to a. different Ibis hotel (as there was another Ibis around the conner) or another option. They offered us a. double room which we had to accept was there was no other option and was already 6pm and we were tired as we were travelling all morning. I usually book Ibis when staying near Airports, but this is the first time this has happenend. We got a. discount of R$100 per room for this issue, but was still very uncomfortable not having the extra bed in the room for the child.

Dear Neal, Thank you for sharing your experience at the ibis Paulista, and we sincerely apologize for the inconvenience caused during your arrival. Indeed, we have determined that the apartment you reserved required urgent maintenance, which made it unavailable during your stay. We especially regret the delay in communicating this information, which could have been done more promptly, allowing you to make other arrangements in advance. We recognize that the situation caused discomfort, especially given that you were traveling with a. child, and we understand your frustration. We are working to improve our internal processes and, above all, our communication with guests in situations like this. We reiterate our apology for what happened and hope, in the future, to have the opportunity to welcome you again and regain your trust by providing the experience we strive to offer and that you deserve. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Other web-users rate our hotel

  • 1,319 reviews 9.7/10 Location
  • 1,506 reviews 5.9/10 Room
  • 1,709 reviews 7.5/10 Service
  • 46 reviews 7.2/10 WiFi
  • 834 reviews 7/10 Breakfast
  • 588 reviews 7.2/10 Cleanliness
  • 400 reviews 4.8/10 Value
  • 12 reviews 1.1/10 Wellness Area

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