Ibis São Paulo Paulista 3 stars

Customer review rating (ALL Rating) 4.3/5 3,613 reviews

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Ibis São Paulo Paulista - Image 1
Ibis São Paulo Paulista - Image 2
Ibis São Paulo Paulista - Image 3
Ibis São Paulo Paulista - Image 4
Avenida Paulista 2355, Bela Vista, 01311300 SÃO PAULO, Brazil

Description

Hotel extras

  • At Sponta Pizza Bar, we serve Neapolitan pizza.

  • 100 m from Consolação metro station and 33 min from São Paulo/Congonhas Airport.

  • Pet-friendly hotel for cats and dogs, with 2 pets accepted of any size.

  • Rabies vaccine required, including updated certificate from the past year.

  • A laid-back bar with a selection of drinks and snacks made for you.

Our accommodation(s)

Book this hotel
Room 1
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Room

Standard room with 2 single beds.

Photo out of - Standard room with 2 single beds.

Standard apartment with two single beds, minibar, telephone, cable TV, electronic safe and individual bathroom.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Revamped superior room with 1 queen-size bed, Smart TV, outlets next to the bed, work desk, telephone, electronic safe, WiFi, empty minibar, and hair dryer.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Queen size bed(s) x1

See availabilities

Room with 1 double bed and 1 single bed. The room has a minibar, telephone, SmartTV with cable channels, Wi-Fi internet, electronic safe and private bathroom.

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment with a double bed. The room features a minibar, telephone, Smart TV with cable channels, WiFi, an electronic safe and a private bathroom.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Ibis São Paulo Paulista

Avenida Paulista 2355, Bela Vista
01311300 SÃO PAULO
Brazil

GPS:-23.55713, -46.66194

Telephone
Fax +55 11 3523-3030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 236 rooms
  • 2 rooms for people with reduced mobility
  • 10 floors

Languages spoken at the hotel

  • English
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Family

Services for children

  • Board games available
  • On site
  • Indoor parking
  • Private
  • Max Limited Height: 0.63 m / 2.09 ft

  • Parking pricing: 7.76 € 46 BRL Per day

IBIS KITCHEN RESTAURANTE

Non contractual photo

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,613 reviews

Customer review rating 4.0/5

Chalese L. Friends - Confirmed reviews ALL

Dear Chalese, Thank you for sharing your experience at ibis São Paulo Paulista. We are delighted to hear that you enjoyed our location, the comfort of the room and bed, and the quality of our restaurant. Regarding the housekeeping service, we apologize for the issue and would like to clarify that, on one of the days, our team found the "Do Not Disturb" sign on the door. In such cases, for safety reasons and out of respect for the guest's privacy, the housekeeper cannot enter the room to perform cleaning services. We hope to welcome you back on your next visit to São Paulo! Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Mariane V. D. O. Business - Confirmed reviews ALL

Prezada Mariane, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Paula A. D. Friends - Confirmed reviews ALL

Prezada Paula, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 2.5/5

Marcos S. Couples - Confirmed reviews ALL

Dear Marcos, Thank you for sharing your experience at ibis São Paulo Paulista. We are pleased to hear that our location—with its many nearby leisure options and services—met your expectations. However, we regret the discomfort caused by the noise during the night. We would like to clarify that our mattresses are made of D33 foam and do not contain springs; therefore, we believe the noise may have originated from the bed frame. We have already asked our maintenance team to inspect the room to identify the source of the noise and make the necessary adjustments. Thank you for bringing this to our attention, and we hope to welcome you back for a more comfortable stay. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Prezada Vivian, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Dear Chalese, Thank you for sharing your experience at ibis São Paulo Paulista. We are delighted to hear that you enjoyed our location, the comfort of the room and bed, and the quality of our restaurant. Regarding the housekeeping service, we apologize for the issue and would like to clarify that, on one of the days, our team found the "Do Not Disturb" sign on the door. In such cases, for safety reasons and out of respect for the guest's privacy, the housekeeper cannot enter the room to perform cleaning services. We hope to welcome you back on your next visit to São Paulo! Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Mariane V. D. O. Business - Confirmed reviews ALL

Checkout rapido

Prezada Mariane, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Paula A. D. Friends - Confirmed reviews ALL

X

Prezada Paula, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 2.5/5

Marcos S. Couples - Confirmed reviews ALL

it was a short stay, but unfortunately we had a problem with the bed as we moved trying to sleep. As the spring's mattress made a lot of noise. But the location is great, with lots of things to do around the corner.

Dear Marcos, Thank you for sharing your experience at ibis São Paulo Paulista. We are pleased to hear that our location—with its many nearby leisure options and services—met your expectations. However, we regret the discomfort caused by the noise during the night. We would like to clarify that our mattresses are made of D33 foam and do not contain springs; therefore, we believe the noise may have originated from the bed frame. We have already asked our maintenance team to inspect the room to identify the source of the noise and make the necessary adjustments. Thank you for bringing this to our attention, and we hope to welcome you back for a more comfortable stay. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Boa

Prezada Vivian, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-la novamente em breve. Abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 4.0/5

Borut P. Business - Confirmed reviews ALL

Satisfied

Dear Borut, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 4.0/5

C. A. L. C. Business - Confirmed reviews ALL

Great location, good nearby amenities. Mostly quiet. But no heating in the cold winter nights.

Dear C., Thank you for sharing your experience with us. We are pleased to hear that our location and the nearby amenities contributed positively to your stay, and that the atmosphere was generally quiet. Regarding the cold nights, we would like to clarify that our apartments do not have a. heating system; the air conditioning is designed solely for cooling. For added comfort during colder periods, we provide extra blankets upon request at the reception. We appreciate your feedback and hope to welcome you back for a. future visit. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Maria I. A. D. S. X. Couples - Confirmed reviews ALL

We had issues on arrival, room was not ready but the staff, very friendly, had sorted it quickly.

Dear Maria, Thank you for sharing your experience with us. We are delighted to hear that our team was attentive and quickly resolved the issues raised upon your arrival. We also appreciate your kind words regarding Vinícius and will be sure to share your praise with him. Regarding the television, please note that the streaming apps available in the rooms are accessed using each guest's personal account. Upon check-out, guests are responsible for ending the session and logging out of the apps they used. The hotel does not have access to the credentials or personal data associated with these accounts. We appreciate you sharing your concern, as the safety and privacy of our guests are always a priority for us. We hope to welcome you back soon! Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Fabiana G. Business - Confirmed reviews ALL

I stay in this hotel often. I love the location, the food, and how it is clean. Above all, I love the staff. Always smiling and ready to help.

Dear Fabiana, Thank you for sharing your experience with us. It brings us great joy to know that our hotel has become a sort of "home" for you during your trips to São Paulo. We are delighted that you appreciate our location, our dining, the cleanliness, and—above all—the warmth of our team. We especially appreciate your recognition of Vini and Gilmar. We will share your praise with them, as well as with the entire team, who will certainly be thrilled by your kind words. We look forward to welcoming you back many times and ensuring that every stay is truly special. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 4.0/5

Caroline N. Business - Confirmed reviews ALL

It was a pleasure to be at the hotel. The only difficulty was that most of the staff do not speak English.

Dear Caroline, Thank you for sharing your experience with us. We are delighted to hear that your stay was comfortable and that our location met your expectations. Regarding communication, we appreciate your feedback. We have English-speaking reception staff ready to assist our international guests; however, we understand that communication may have been more challenging at other times during your stay, and we thank you for bringing this to our attention. We would especially like to thank you for your kind words about Leandro. We will certainly share your praise with him; he will be very happy to know that he helped make your experience more enjoyable. We hope to welcome you back soon! Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 2.5/5

Johannes H. D. R. Solo - Confirmed reviews ALL

The hotel is really very basic and only has the essentials. The room is very spartan, and there isn't even a small complimentary bottle of water when you arrive after 28 hours of uninterrupted travel. Furthermore, there is no kettle, cups, or mugs in the room, so you can't even make yourself a cup of coffee or tea. Although clean, the bathroom is very basic with some soap in the shower. The staff are very friendly and try their best and the breakfast is good. The curtains are shabby and past their useful life, and the walls need a fresh coat of paint.

Dear Johannes, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our team's service and the breakfast. Regarding the other points raised, we would like to clarify that ibis is an economy brand within the Accor group, featuring a functional accommodation concept. For this reason, the rooms are equipped with the essentials for a comfortable stay but do not include items such as kettles, beverage-making facilities, complimentary bottled water, or an extensive range of amenities—features typically found in the chain's higher-tier brands. We also appreciate your comments regarding the curtains and the room's paintwork. Please be advised that our hotel is currently undergoing a modernization process, with a gradual renovation of the rooms aimed at providing a more contemporary and comfortable environment for our guests. Should you seek an experience with more amenities and services on a future trip, the Mercure and Novotel brands might better suit your preferences. Thank you for your feedback, and we hope to welcome you back soon. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Francilene F. D. S. Couples - Confirmed reviews ALL

Super recomendo

Prezada Francilene, Muito obrigado por nos avaliar. É um grande prazer te ter conosco. Estamos felizes em saber que conquistamos sua satisfação e atendemos suas expectativas. Esperamos te receber novamente em breve. Grande abraço, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 3.5/5

Phenias N. Families - Confirmed reviews ALL

The location is excellent. However, cleaning is needed and adding of toilet paper.

Customer review rating 3.5/5

Antonio C. P. F. Solo - Confirmed reviews ALL

It was cold in SP, and the room had not heater, just cold air, and I do not like it.

Dear Antonio, Thank you for sharing your experience with us. We are pleased to hear that our location met your expectations. We regret that the temperature comfort in the room did not meet your expectations during your stay. In line with the ibis brand standard, our rooms are equipped with air conditioning for cooling but do not have a heating system. On days with lower temperatures, we provide extra blankets to ensure greater comfort for our guests. We appreciate your feedback and hope to have the opportunity to welcome you back on a future visit. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Roberta E. M. R. Families - Confirmed reviews ALL

I was extremely surprise with the pizza they make!

Dear Frederico, Thank you for sharing your experience with us. We are delighted to hear that our location, close to various restaurants, met your expectations. It is also a great pleasure to know that our Sponta pizza exceeded your expectations. We will share your compliments with the restaurant team, who will be very happy to receive this recognition. We hope to welcome you back soon. Best regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Humberto P. Families - Confirmed reviews ALL

Great place. Friendly staff. Amazing location

Dear Humberto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Thomas S. Solo - Confirmed reviews ALL

Carlos and Diego were amazing in their degree of attentiveness, friendliness, and willingness to help.

Dear Thomas, Thank you for sharing your experience with us. We are delighted to hear that Carlos and Diego contributed so positively to your stay. Feedback like yours is a wonderful acknowledgment of our team's hard work and dedication. We will be sure to share your compliments with both of them; they will certainly be thrilled to know that their attentiveness, friendliness, and helpfulness made a difference in your experience. We hope to welcome you back soon. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 3.5/5

Juliana D. S. A. Couples - Confirmed reviews ALL

I’m a repeat visitor and the facility is ideally located for restaurants and subway access

Dear Juliana, Thank you for sharing your experience with us and, above all, for your loyalty over the years. We are pleased to know that you continue to value our location and the easy access to the area. We apologize for the wait time you experienced at check-in. Although our team is fully staffed, service can take longer during peak periods. As part of our ongoing improvements, we will soon introduce express check-in kiosks to make the process faster and more convenient for our guests. We also appreciate your comments regarding breakfast. Your feedback has been shared with our Food & Beverage team so they can address issues concerning food temperature, coffee quality, and equipment maintenance—all of which are crucial to the guest experience. Regarding the glasses, we apologize for the situation. Our rooms are equipped with two glass tumblers near the minibar, which is why staff usually simply point out their availability. However, there is no restriction on providing additional disposable cups, and our team has been re-instructed to avoid refusing such requests in the future. Thank you for your candid feedback, which helps us identify opportunities for improvement; we hope to continue earning your patronage during future visits. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 3.5/5

Eduardo S. P. Couples - Confirmed reviews ALL

Overall good value with clean room and quiet, however we had a few issues. Mastercard payment could not be made for some reason. Left us having to pay using another method. Ventilation in the room was not the greatest until we turned on the fan for the air-con. No change available when paying for breakfast using cash. Would likely stay there again, but recognizing the limitations.

Dear Eduardo, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our location, the comfort of the bed, and the friendliness of our staff. We apologize for the inconveniences you experienced during your stay. Regarding payment, we normally accept Mastercard cards. Since we found no restrictions of this kind in our systems, it is possible that a temporary technical issue occurred with the card-issuing bank at that time. As for the issue with change at breakfast, thank you for bringing this to our attention. Our team is expected to be prepared to handle cash payments and provide proper assistance to guests. We have already reinforced this policy internally to prevent similar situations from happening again. We appreciate your feedback and hope to have the pleasure of welcoming you back on a future visit. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Customer review rating 5.0/5

Nathalye V. K. Solo - Confirmed reviews ALL

Friendly and polite staff, good food, confort bed and warm shower.

Dear Nathalye, Thank you for sharing your experience with us. We are pleased to hear that you appreciated our team's friendliness, the quality of the food, the comfort of the bed, and the hot shower. However, we sincerely apologize for the confusion regarding the dinner included in your reservation. After looking into the matter, we identified a communication error during check-in. The staff member responsible has been given further guidance to ensure such situations do not happen again. We appreciate you bringing this opportunity for improvement to our attention and hope to welcome you back on a future visit. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Other web-users rate our hotel

  • 1,270 reviews 9.7/10 Location
  • 1,426 reviews 5.6/10 Room
  • 1,660 reviews 7.6/10 Service
  • 42 reviews 6.8/10 WiFi
  • 787 reviews 7.6/10 Breakfast
  • 567 reviews 6.9/10 Cleanliness
  • 384 reviews 4.9/10 Value
  • 11 reviews 1.4/10 Wellness Area

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