Ibis São Paulo Paulista 3 stars

Customer review rating (ALL Rating) 4.3/5 3,908 reviews

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Description

Hotel extras

  • 100 meters from Consolação metro station

  • 33 minutes from São Paulo/Congonhas Airport

  • Pet Friendly Hotel. We welcome pets weighing up to 15kg!

  • Close to Sirio Libanes, HCor and Nove de Julho main hospitals.

  • A relaxed bar with a selection of drinks and snacks made for you

Our accommodation(s)

Hotel location

Ibis São Paulo Paulista

Avenida Paulista 2355, Bela Vista
01311300 SÃO PAULO
Brazil

GPS:-23.55713, -46.66194

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANTE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,908 reviews

Customer review rating 4.0/5

Dwayne H. N. Business - Confirmed reviews ALL

It was a great experience, friendly staff.

Customer review rating 4.5/5

Alan M. H. Families - Confirmed reviews ALL

Excellent location. Helpful staff. Clean room. Great breakfast

Customer review rating 5.0/5

Teresinha B. Business - Confirmed reviews ALL

I would like to know. I love staying with you guys. Because the location is very important and the place is very close, for everything I have to do. The employees are really helpful. And especially the hotel is very friendly and quiet.,Thanks for the advice and the recommendation. And I hope see you guys soon.

Customer review rating 3.0/5

Alexis R. D. M. F. Business - Confirmed reviews ALL

Still waiting for Accor points

Customer review rating 3.0/5

Victor L. A. F. Solo - Confirmed reviews ALL

It is a good location indeed, but the services are too basic or just do not exist. Also, lots of inconveniences that make the stay very uncomfortable. The shower did not work properly, with water switching from boiling to cold every 5s. Air conditioner did not work sufficiently. Check-in, check-out, luggage save, all very slow. Staff could not recommend commerce or restaurants in the area. Beds were mediocre at best. Food was disgusting, I went to buffer once, never came back. Overall, you get what you pay for, and it was still overpriced.

Dear Victor, Thank you for sharing your experience with us. Your feedback is very important so that we can evaluate our processes and continuously improve our services. We are pleased to know that our location was a positive point during your stay. However, we sincerely regret that several aspects did not meet your expectations. We apologize for the inconveniences reported, especially regarding the shower and air conditioning. We have already forwarded these points to the maintenance team for verification, in order to guarantee the proper functioning of the equipment. We are also very sorry for your perception of the service time at check-in, check-out and luggage storage. At times, due to the high volume of guests, there may be longer waiting times, but our team is always committed to serving you as quickly as possible, without compromising the quality of service. We also regret that your experience with our team and the restaurant was not satisfactory. Your comments will be shared with those responsible so that we can reinforce training and evaluate improvements in the services offered. We would like to emphasize that our team is always available during your stay to promptly resolve any situation and ensure the comfort of our guests. Thank you for informing us of these points, and we hope to have the opportunity to welcome you again in the future to provide an even more positive experience. Kind Regards, Elainne Guest Experience Supervisor ibis São Paulo Paulista

Other web-users rate our hotel

  • 1,351 reviews 9.7/10 Location
  • 1,532 reviews 5.8/10 Room
  • 1,731 reviews 7.5/10 Service
  • 47 reviews 7.1/10 WiFi
  • 851 reviews 7.1/10 Breakfast
  • 596 reviews 7.1/10 Cleanliness
  • 413 reviews 4.8/10 Value
  • 11 reviews 1.4/10 Wellness Area

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