Pullman São Paulo Ibirapuera Hotel 5 stars

Liked the hotel and service, but was charged R$30 from the minibar even though I didn't take anything from the minibar fridge.

Good stay, despite the pandemic situation the hotel crew learn to manage the situation quite well. Reservation process was a bit messy, but service during staying was outstanding.

Improved a lot after my last stay at the hotel.

The hotel is in a very good location and the rooms are spacious and well equipped. However, there are some issues with the Covid-19 protocols and more in general with the management. 1) I am fine with room service every other day, but every three days is just too much. Service can be requested, but I see that there could be a shortage of staff and therefore sometimes it is a bit slow. This could be improved. 2) There are not many hand sanitizer stations on the floor. 3) As regards managements, it is surprising that the managements is not familiar with the Business Plus subscription and its perks, such as guaranteed late checkout at 4pm. On top of this, I had serious difficulties understanding the itemized receipt, where it looked like taxes were charged twice. To finalize a poor experience with the management, I had my points posted to my account for an incorrect amount, then deducted, then I had to contact the hotel and my request is currently pending. These are all things that should be managed efficiently and quite automatically by a hotel of this level. Other than these issues, it is obviously a great hotel but improvements could be made to make a stay and the check-out experience more enjoyable.

From check in to check out We had a great experience. All staff very attentive and focus on guest needs. I have one observation that should be look at. I, as many guests have intolerance to perfume and strong smells - it is not allergy, intolerance is your system saying no to any smell that is mans made. AS we enter the room the perfume was intolerable that I have to open the windows and let tem open. It did not help at all. This is a condition that many guests have, strong small is not a sign of cleaning's. At check out i have mentioned it to the front desk but I want to make sure you are aware of it.

I left my passport and they got in touch and made sure I got it back!

Your employees are the best asset you have....keep them. hotel ok...

Great Suite, very modern and well furnished. For sure the highest point. During my check in process, the representative was not very helpful, and only after several claims from my end, she decided to help. In general my stay was pleasant.

I went to spend the night on the Pullman Ibirapuera to celebrate my birthday and among a few narrowed options I decided to choose the Pullman because of its location, nice venue and because of the view towards the Ibirapuera Park. But even though I have asked on my reservation (made a few days earlier) to be placed in a suite with a view to the park, for my surprise when I arrived at the hotel they just said they didn't have the suite with the view anymore. It was disappointing! The other thing that wasn't well prepared was the way to serve the breakfast. I understand the actual restrictions that forbid the hotel to serve breakfast on the restaurant, however they should have a minimum condition or structure to serve it on the rooms. We had to eat breakfast in our laps because there weren't even a tray to hold our meal... The other aspects were all fine and the room (without the view) was very clean and well maintained.

no room service (even with covid protocol, they left the breakfast leftovers all day in the room... we had to ask front desk to clean it), breakfast was terrible and clearly understaff.

great stay, it was possible to see that the hotel has good protocols against the covid.

The hotel is following all procedures regarding Covid-19, what was a very important point before choosing to stay there. All employees are very polite, friendly and ready to help at any moment.

I would say Pullman has a very good quality: everything was new and clean. Most important: the quality of the bed and the shower were very good. i have stayed in luxury 5 star hotels IN SP and the bed was much worse. In this case I slept very well. We got the suite though, the simpler rooms I dont know if they have the same beds. Breakfast was also good. My only complaint would be about the toilet sink area, because there is very little space around to place our hygiene products.

The hotel is comfortable and clean. All the people of the hotel is helpful and friendly

Overall, had a wonderful time with great support from your hotel staff. One great example was they making arrangements to fix the button my shirt ahead of a key meeting in a short amount of time. All of the staff including the front desk were very professional and helpful. This including allow me a few extra hours before checking out on the last day of my visit.