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Pullman São Paulo Ibirapuera Hotel 5 stars

Customer review rating 4.6/5 8,113 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Pullman São Paulo Ibirapuera
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+ 15 Services

Hotel extras

  • Hotel with sauna, Shishindo Spa, gym and pool

  • TastelT Bar with Vinacoteca and Wine by the Glass concept

  • Courtesy for 1 child up to 11 years staying with parents

  • Hotel close to large hospitals, such as Beneficiência Portuguesa

  • 9-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 19 Meeting room(s)
  • Business center with support staff
  • Copy/print service available Paying

Hotel location

Pullman São Paulo Ibirapuera

Rua Joinville 515
Vila Mariana
04008-011 sao paulo
brazil

Tel: +551150884000

Fax: (+)11/50884000

Check-in from 15h00

Check out up to 12h00

  • LARGO SAO FRANCISCO : 

  • NORTE SUL : 

  • By plane

    Aeroporto de Guarulhos At 30km / 18 miles

  • By plane

    Aeroporto de Congonhas At 8km / 4 miles

  • By helicopter

    Grand Mercure Ibirapuera At 2km / 1 miles

  • By car

    Marginal Pinheiros At 8km / 5 miles

  • By car

    Rodovias Anchieta/Imigrantes At 8km / 4 miles

  • By car

    Saída Dutra Rodovia Ayrton Senna At 15km / 9 miles

GPS :-23.58227256, -46.65031493

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Park view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PREMIUM DELUXE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Nespresso machine
  • Mini Bar

PREMIUM DELUXE ROOM adapted for people with reduced mobility, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft

Our restaurants and bars

TasteIT Restaurant

Type of cuisine: International

A combination of French flavors with the Brazilian touch: TasteIT is discreet, elegant and sophisticated, with a contemporary menu signed by Chef Jean Christophe, causing sensations in our fusion cuisine.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

PATEO

Type of cuisine: International

The Pateo restaurant boasts a modern and relaxed atmosphere, offering a varied buffet at lunchtime for guests, clients and event groups. Breakfast is also served in the restaurant.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday Closed
  • Sunday Closed

DELI BAR

Type of cuisine: Cafe

An inviting atmosphere, ideal for business meetings or a friendly chat.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

TASTEIT BAR

The TasteIT bar's vibrant happy hour offers great entertainment with live music Monday to Friday. The bar features an extensive drinks and tapas menu, the Vinoteca wine-by-the-glass concept, and a wine cellar stocked with Cachaça and Vodka.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 274

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,113 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,708 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not happy

Customer review rating 2.0/5

Vanessa Couples - 31/03/2021 Confirmed reviews ALL

It was a “staycation” for our anniversary and we choose Pullman over the reviews and location. When I arrived at the room I was disappointed with the view. I assumed since I booked the most expensive room (Jr. Suite) that I would get a Ibirapuera Park side (as shown on the website). Despite the disappointment, I can’t complain, as long as I ASSUMED and was not sure. Unfortunately, lots of minor details happen during the day: the front desk staff didn’t answer the phone, we received a complimentary dessert at our arrival with no silverware; the recommended plate of Taste It Restaurant was not available and the whatsapp number in which we were asked to make our room service orders didn’t reply (until today there is no answer), then we had to order our room service through the the front desk phone (that we had to dial FIVE times to get an answer) and then received our diner without napkins, we also asked twice for two wine glasses and needed to wait over 30 minutes. And the jacuzzi tv set box was not working.

Well located, nice room, unpleasant food

Customer review rating 3.5/5

Kelvyn Couples - 16/03/2021 Confirmed reviews ALL

The hotel is beautiful, well located, the room was clean and organized. The shower is great. However, the only thing that frustrated us was the room service. We asked dinner, we paid a fairly loud value, and the food was frustrating. It was no taste. The pasta looked like it had been made with sauce ready and cost a fortune. The gastronomic experience was really frustrating.

Great staff

Customer review rating 5.0/5

Evelin S. Families - 08/01/2021 Confirmed reviews ALL

The hotel was clean, organized and the staff was helpful and polite. Breakfast was carefully served respecting all the Covid protocol. I highly recommend staying at this hotel.

Olá Sra. Evelin, É um prazer recebermos uma avaliação tão positiva como a sua e sabermos que tenha tido uma ótima estada conosco. Muito obrigada pelo tempo dedicado! Esperamos recebê-la novamente para mais uma experiência Pullman! Até logo! Thais Ghiro Customer Experience

Great, friendly staff!

Customer review rating 5.0/5

Anonymous Business - 07/01/2021 Confirmed reviews ALL

Great to be back at the São Paulo Pullman. Love the staff and convenience of the spa. Always look forward to the amazing food too!

Dear guest, We are very thankful for your excellent review! It is the greatest joy to hear the staff makes you feel at home and always contributes to an excellent stay. ♥ Hope to see you back soon in São Paulo! All the best from all of us, Thais Ghiro Customer Experience

Superb Service

Customer review rating 5.0/5

Stefano Business - 01/01/2021 Confirmed reviews ALL

I regularly stay at the hotel when in Sao Paulo and I am always greeted kindly, served promptly and treated with respect.

Hello Mr. Stefano, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

Good stay

Customer review rating 3.5/5

Uri Business - 30/12/2020 Confirmed reviews ALL

Esteemed, On the night of my stay, I had arrived late from a work appointment, I was with two more guests from the hotel and a friend, it was 22: 08hs and we went to the lobby restaurant for dinner, when we arrived there to our surprise we were denied to entry due to the determination of the State of SP to close at 22h. I understand and we must always respect the laws, what I don´t understand is that I am a guest and not a customer who was on the street and decided to come in for dinner. To complete the bad experience, we sat at the bar and ordered an aperitif and the response was immediate saying no, so I asked how is that possible? Is there nothing to enjoy just drinking water? Then after expressing my disappointment I was brought a bowl of peanuts. Dear Srs, my expectations for this hotel are of a 5 star hotel as I was always corresponded, whenever I go to SP I stay at Pullman, but I confess that this time I was disappointed with the way that the matter was treated. Here is a record of feedback to you so that you can see what is possible to improve for the next occasions. Regards Uri.

Dear guest, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

satisfied but not exceed my expectations

Customer review rating 3.5/5

Felipe Business - 29/12/2020 Confirmed reviews ALL

Staff amazing, but nobody informed about 2 waters for free or other things. I used suite upgrade and it was a terrible choice as the suite was beside the lifts and extremely noise all night, I asked about changing room but nothing was offered to me. It is a Pullman but not 100%

Dear guest, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

Excellent except for an unexpected minibar charge

Customer review rating 4.0/5

Renbo Couples - 22/12/2020 Confirmed reviews ALL

Liked the hotel and service, but was charged R$30 from the minibar even though I didn't take anything from the minibar fridge.

Dear Mr. Renbo, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

Very comfortable

Customer review rating 4.0/5

Andre H. M. N. Families - 21/12/2020 Confirmed reviews ALL

Good stay, despite the pandemic situation the hotel crew learn to manage the situation quite well. Reservation process was a bit messy, but service during staying was outstanding.

Olá Sr. André, O Pullman São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas. Suas impressões são muito preocupantes, pois elas definitivamente não refletem a cultura de serviço que pretendemos alcançar. Informamos que suas colocações realmente são muitos importantes e serão utilizadas de forma construtiva no aprimoramento de nosso serviço. Gostaríamos de trazer ao seu conhecimento que estamos de fato trabalhando para que situações como estas não voltem a ocorrer. São comentários como este que nos dá a oportunidade de melhorarmos nossos serviços, e somos muito gratos por isso. Esperamos recebê-lo novamente no Pullman São Paulo Ibirapuera muito em breve e assim reverter esta impressão vivenciada anteriormente. Thais Ghiro Customer Experience

Boa estadia

Customer review rating 4.0/5

Kevin Solo - 09/12/2020 Confirmed reviews ALL

Improved a lot after my last stay at the hotel.

Hello Mr. Kevin, Pullman is thankful for your review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Please, do not hesitate to share more details about your experience so we can seek for improvements you find relevant. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience
Customer review rating 3.0/5

Anonymous Business - 20/11/2020 Confirmed reviews ALL

The hotel is in a very good location and the rooms are spacious and well equipped. However, there are some issues with the Covid-19 protocols and more in general with the management. 1) I am fine with room service every other day, but every three days is just too much. Service can be requested, but I see that there could be a shortage of staff and therefore sometimes it is a bit slow. This could be improved. 2) There are not many hand sanitizer stations on the floor. 3) As regards managements, it is surprising that the managements is not familiar with the Business Plus subscription and its perks, such as guaranteed late checkout at 4pm. On top of this, I had serious difficulties understanding the itemized receipt, where it looked like taxes were charged twice. To finalize a poor experience with the management, I had my points posted to my account for an incorrect amount, then deducted, then I had to contact the hotel and my request is currently pending. These are all things that should be managed efficiently and quite automatically by a hotel of this level. Other than these issues, it is obviously a great hotel but improvements could be made to make a stay and the check-out experience more enjoyable.

Dear guest, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

Great experience

Customer review rating 4.0/5

Laercio X. Couples - 17/11/2020 Confirmed reviews ALL

From check in to check out We had a great experience. All staff very attentive and focus on guest needs. I have one observation that should be look at. I, as many guests have intolerance to perfume and strong smells - it is not allergy, intolerance is your system saying no to any smell that is mans made. AS we enter the room the perfume was intolerable that I have to open the windows and let tem open. It did not help at all. This is a condition that many guests have, strong small is not a sign of cleaning's. At check out i have mentioned it to the front desk but I want to make sure you are aware of it.

Olá Sr. Laercio, Muito obrigada pelo tempo dedicado em avaliar sua hospedagem no Pullman SP Ibirapuera. Apesar dos pontos fortes, lamentamos por não atender a todas as suas expectativas. Agradecemos muito por seu feedback e a oportunidade que nos dá de melhorarmos os nossos serviços continuamente. Tenha certeza de que seus comentários foram compartilhados imediatamente com o Gerente de Governança e também alimentado em seu cadastro para melhor te atender no futuro! Desejamos ter a oportunidade de lhe proporcionar uma melhor experiência no futuro próximo! Atenciosamente, Thais Ghiro Customer Experience

Superb service

Customer review rating 5.0/5

Stefano Business - 12/11/2020 Confirmed reviews ALL

I left my passport and they got in touch and made sure I got it back!

Hello Mr. Stefano, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

well located...

Customer review rating 5.0/5

Luis F. Solo - 03/11/2020 Confirmed reviews ALL

Your employees are the best asset you have....keep them. hotel ok...

Hello Mr. Luis, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

Very Nice Suite

Customer review rating 4.0/5

Mauri Z. M. Business - 15/10/2020 Confirmed reviews ALL

Great Suite, very modern and well furnished. For sure the highest point. During my check in process, the representative was not very helpful, and only after several claims from my end, she decided to help. In general my stay was pleasant.

Olá Sr. Mauri Muito obrigada pelo tempo dedicado em preencher a nossa avaliação de qualidade e por seu retorno tão positivo! É gratificante saber que tenhamos lhe proporcionado uma ótima hospedagem em nosso hotel. Esperamos ter a oportunidade de acolhê-lo novamente em breve! Thais Ghiro Customer Experience

Nice stay but...

Customer review rating 3.5/5

Caio P. Couples - 13/10/2020 Confirmed reviews ALL

I went to spend the night on the Pullman Ibirapuera to celebrate my birthday and among a few narrowed options I decided to choose the Pullman because of its location, nice venue and because of the view towards the Ibirapuera Park. But even though I have asked on my reservation (made a few days earlier) to be placed in a suite with a view to the park, for my surprise when I arrived at the hotel they just said they didn't have the suite with the view anymore. It was disappointing! The other thing that wasn't well prepared was the way to serve the breakfast. I understand the actual restrictions that forbid the hotel to serve breakfast on the restaurant, however they should have a minimum condition or structure to serve it on the rooms. We had to eat breakfast in our laps because there weren't even a tray to hold our meal... The other aspects were all fine and the room (without the view) was very clean and well maintained.

Prezado Sr. Caio, A equipe Pullman SP Ibirapuera agradece imensamente por ter sido escolhido como seu hotel em São Paulo para essa data especial. Por isso, lamentamos profundamente não termos atendido às suas expectativas. Permita-nos informar que temos um número muito limitado de Suítes Executivas com vista para o Parque Ibirapuera. Aos finais de semana, recebemos muitas comemorações de núpcias especialmente para esses apartamentos, que haviam sido reservados previamente. Aguardamos até o dia do check-in caso haja alguma desistência, porém não ocorreu. De qualquer forma, esperamos que sua hospedagem tenha sido especial mesmo assim. Além disso, agradecemos o feedback construtivo com relação ao café da manhã. Estamos passando por um novo período de transição para reabrir o restaurante do buffet muito em breve. Porém tenha certeza de que suas observações foram repassadas aos gerentes pertinentes para que trabalhem em melhorias nos apartamentos imediatamente até a transição se concretizar. Esperamos sinceramente poder recebê-lo em breve para uma nova experiência em que possamos reconquistar sua confiança em nossa hospitalidade. Cordialmente, Thais Ghiro Customer Experience

Great location and good price

TripAdvisor rating 4.0/5

mfaidengold Business - 08/12/2019 TripAdvisor review

The hotel is a great value. Many airline crews stay there because if that. I would only suggest to have fluffier towels. The rest is excelent. People in the hotel always smile. Love it. Security is highly visible making it feel good

Hello mfaidengold! What an honor to receive these amazing compliments to our staff, thank you very much! Regarding the towels, rest assured the Housekeeping Manager is already aware of your observations and we are currently working on this matter for the near future! Your feedback is much appreciated and please don't hesitate to keep sharing it with us for continuous improvements! :) Best, Thais Ghiro Customer Experience

A little Surprised

TripAdvisor rating 3.0/5

KBH0913 Business - 08/10/2019 TripAdvisor review

I've stayed in this hotel numerous times before and the hotel itself did not disappoint. Good amenities, large size gym, strong wifi signal, very clean, close to good restaurants. All in all very comfortable and welcoming. The one gripe I have during my last trip is that I was charged 1 extra day of parking because I decided to utilize my late-check out benefit. Not complaining about the cost or the poor parking service. It's the fact that I was not informed well in advance of this pending charge. Had I known, I would've understood and moved on. In any case, this was very disappointing and I hope hotel management would be so kind as to warn guests in advance of any potential surprising charges they may incur.

Dear KBH0913, Thank you very much for your review and specially for the opportunity you are offering us to improve our services! Besides the highlights, we are very sorry for the setback you faced. We assure you this is not part of the Pullman Experience we want to provide our guests, as we hope to have shown you in your previous stays. Please, we kindly ask you for more details so we can thoroughly investigate this matter. Also, I assure you the Manager responsible and his staff have been forwarded your review for notification and procedure reinforcement, so these situations do not recur. We'll be at your disposal through the e-mail h2125-qm@accor.com.br. Sincerely, Thais Ghiro Customer Experience

Pullman Ibirapuera

TripAdvisor rating 4.0/5

seanjmass Solo travel - 23/08/2019 TripAdvisor review

The hotel is nice and modern. I've stayed several times before and enjoyed it. My issue on this stay is that housekeeping didn't clean my room even though I asked for it to be cleaned twice. I was also initially placed in a room reserved for flight attendants as there was no mini bar. Fortunately one of the members of the reception staff changed me to a better room. It's a nice property, I just dont think that I should have to manage by stay as much. Things like a good, clean room should be automatic.

Dear Sean, Thank you very much for sharing your review with us! Besides your compliments, we are very sorry for the setbacks you faced during your last stay. As you have experienced before, this is definitely not the quality standard we aim to achieve. Rest assured the Housekeeping and Front Desk managers are aware of the situation and will reinforce procedures with their respective teams. We fully agree with your comments and appreciate the opportunity you have given us to improve our services for a better experience in your next visit. Best regards, Thais Ghiro Customer Experience

Didn't Disappoint

TripAdvisor rating 5.0/5

KBH0913 Business - 02/05/2019 TripAdvisor review

I stayed in this particular Pullman Hotel before and was happy with them, though I expected as such given their established star rating. This visit, however, I was particularly impressed overall. The front desk personnel were helpful, courteous and accommodated my online requests, The amenities were on point - gym was good although they should get appropriately sized collars for the bigger diameter weight bars. Food and service at restaurant was good but if you're interested in local dining, the hotel is fairly close to some really exceptional restaurants and these are an Uber ride away. All in all, very pleased and happy for a weekend stay. Will book again when I am in this part of the world again.

Dear Guest, Thank you for taking the time to evaluate and share your comments about your last stay with us. It is an honor to receive such a positive feedback and to know that you have had a good experience in São Paulo! We are happy to hear our attentive staff helped you promptly and our services achieved your expectations. Rest assured all your observations were forwarded to the relevant managers and we are working to improve your experience at the gym next time. Hope to see you again for another Pullman experience when you come back to the city! With best wishes, Vinycius Carvalho Customer Experience

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