Location is good but service levels are very poor

Good place to stay. Nothing new to add on this topic. Room was nice, service was good. The only complaint I have is that I checked in and had to go to a meeting, but when I came back, I had to check in again and almost didn't get a room.

Very smooth comfortable and friendly

Awesome hotel! Great restaurant and great breakfast. Awesome staff, always so helpful. But the room had some issues. It was a nice room, in fact, I was very happy to be upgraded to a top floor room, but two issues with the room really bothered me: I think 4 out of 8 power outlets were damaged in a way it couldn't be used; and also, the water pressure for the shower was too weak for me. Overall, it was a great experience, I chose it cuz of the location and I was really happy with that choice, but the room can definitely be improved.

The room was ok, a little bit tired and also a little bit dark. Shower looked tired, fridge had to be unplugged due to noise. Cards in the hotel never work. I stayed for 2 nights and I had to change 5 cards. It is an OK hotel but nothing close to a good 5 star hotel.

Friendly staff, comfortable beds, and good food. It was a great first trip to Brazil.

assisted very well by team, hotel near the park

I had an extremely comfortable stay. The bed was especially comfortable.

Well located and great customer service. Excelent hotel.

First communication with the clerk , your breakfast is not included( there is nothing mentioning this Elon my reservation). Long dark corridors as I walk to the room gave a sense of Stanley Kubrick ‘ the shinning’ hotel. Room also a little dark even after turning on everything. Neck pain after a sleep night( never had it before). Very poor quality towels. Empty napkins box. Empty refrigerator.

Staff was clearly working hard (full hotel and short staff) but managed to keep good standands - special mention to the porters team! I remember Jucilei's name but I had events in the hotel and was helped by at least 3 or 4 of them and they were all great!

This hotel is very dear to me. Started staying a few years ago at the beginning of an important acquisition. Immediately looked after by the team. Wonderful workers, high standard rooms, great gym. Reception team could not do enough for you. And the best breakfast in Brasil, lovely to take a good long café de manhã there and prepare for the day!

Great hotel, nice infrastructure, very clean, excellent location nearby ibirapuera and MAC SP, free motocycles, nice lunch basket for lunch in the the park, excellent breakfast, and fair pricing. A great option for good family weekend and family time.

The hotel is a great value. Many airline crews stay there because if that. I would only suggest to have fluffier towels. The rest is excelent. People in the hotel always smile. Love it. Security is highly visible making it feel good

I've stayed in this hotel numerous times before and the hotel itself did not disappoint. Good amenities, large size gym, strong wifi signal, very clean, close to good restaurants. All in all very comfortable and welcoming. The one gripe I have during my last trip is that I was charged 1 extra day of parking because I decided to utilize my late-check out benefit. Not complaining about the cost or the poor parking service. It's the fact that I was not informed well in advance of this pending charge. Had I known, I would've understood and moved on. In any case, this was very disappointing and I hope hotel management would be so kind as to warn guests in advance of any potential surprising charges they may incur.