Pullman São Paulo Ibirapuera Hotel 5 stars

Não vi nenhuma supresa do dinner in the sky.

As experiencia sempre impressiona!

It was a “staycation” for our anniversary and we choose Pullman over the reviews and location. When I arrived at the room I was disappointed with the view. I assumed since I booked the most expensive room (Jr. Suite) that I would get a Ibirapuera Park side (as shown on the website). Despite the disappointment, I can’t complain, as long as I ASSUMED and was not sure. Unfortunately, lots of minor details happen during the day: the front desk staff didn’t answer the phone, we received a complimentary dessert at our arrival with no silverware; the recommended plate of Taste It Restaurant was not available and the whatsapp number in which we were asked to make our room service orders didn’t reply (until today there is no answer), then we had to order our room service through the the front desk phone (that we had to dial FIVE times to get an answer) and then received our diner without napkins, we also asked twice for two wine glasses and needed to wait over 30 minutes. And the jacuzzi tv set box was not working.

The hotel is beautiful, well located, the room was clean and organized. The shower is great. However, the only thing that frustrated us was the room service. We asked dinner, we paid a fairly loud value, and the food was frustrating. It was no taste. The pasta looked like it had been made with sauce ready and cost a fortune. The gastronomic experience was really frustrating.

The hotel was clean, organized and the staff was helpful and polite. Breakfast was carefully served respecting all the Covid protocol. I highly recommend staying at this hotel.

Great to be back at the São Paulo Pullman. Love the staff and convenience of the spa. Always look forward to the amazing food too!

I regularly stay at the hotel when in Sao Paulo and I am always greeted kindly, served promptly and treated with respect.

Esteemed, On the night of my stay, I had arrived late from a work appointment, I was with two more guests from the hotel and a friend, it was 22: 08hs and we went to the lobby restaurant for dinner, when we arrived there to our surprise we were denied to entry due to the determination of the State of SP to close at 22h. I understand and we must always respect the laws, what I don´t understand is that I am a guest and not a customer who was on the street and decided to come in for dinner. To complete the bad experience, we sat at the bar and ordered an aperitif and the response was immediate saying no, so I asked how is that possible? Is there nothing to enjoy just drinking water? Then after expressing my disappointment I was brought a bowl of peanuts. Dear Srs, my expectations for this hotel are of a 5 star hotel as I was always corresponded, whenever I go to SP I stay at Pullman, but I confess that this time I was disappointed with the way that the matter was treated. Here is a record of feedback to you so that you can see what is possible to improve for the next occasions. Regards Uri.

Staff amazing, but nobody informed about 2 waters for free or other things. I used suite upgrade and it was a terrible choice as the suite was beside the lifts and extremely noise all night, I asked about changing room but nothing was offered to me. It is a Pullman but not 100%

Liked the hotel and service, but was charged R$30 from the minibar even though I didn't take anything from the minibar fridge.

Good stay, despite the pandemic situation the hotel crew learn to manage the situation quite well. Reservation process was a bit messy, but service during staying was outstanding.

Improved a lot after my last stay at the hotel.

The hotel is a great value. Many airline crews stay there because if that. I would only suggest to have fluffier towels. The rest is excelent. People in the hotel always smile. Love it. Security is highly visible making it feel good

I've stayed in this hotel numerous times before and the hotel itself did not disappoint. Good amenities, large size gym, strong wifi signal, very clean, close to good restaurants. All in all very comfortable and welcoming. The one gripe I have during my last trip is that I was charged 1 extra day of parking because I decided to utilize my late-check out benefit. Not complaining about the cost or the poor parking service. It's the fact that I was not informed well in advance of this pending charge. Had I known, I would've understood and moved on. In any case, this was very disappointing and I hope hotel management would be so kind as to warn guests in advance of any potential surprising charges they may incur.

The hotel is nice and modern. I've stayed several times before and enjoyed it. My issue on this stay is that housekeeping didn't clean my room even though I asked for it to be cleaned twice. I was also initially placed in a room reserved for flight attendants as there was no mini bar. Fortunately one of the members of the reception staff changed me to a better room. It's a nice property, I just dont think that I should have to manage by stay as much. Things like a good, clean room should be automatic.