Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,399 reviews

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Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brazil

Description

Hotel extras

  • Walking distance from Ibirapuera Park.

  • Gastronomy and mixology are undoubtedly a highlight of the experience.

  • 24-hour gym and swimming pool.

  • 15 event rooms of various layouts.

  • Only a 9-minute drive to São Paulo-Congonhas Airport.

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Telephone
Fax +55 11 5088-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,399 reviews

TripAdvisor Rating  4.6/5  2,863 reviews

Certificate of excellence 2025

Love the breakfast

TripAdvisor rating 5.0/5

Talia M TripAdvisor review

I stay here for work a couple times a month and always look forward to the breakfast buffet! Service is always great and with a smile and the juice bar is delicious!

Joao and Arturo are always the kindest staff at the restaurant

TripAdvisor rating 5.0/5

Mario M B TripAdvisor review

Joao and Arturo are always the kindest and efficient staff at the restaurant Always taking care of the guests needs, Pullman hotel is very lucky to have them

Customer review rating 2.5/5

Andreia D. S. Couples - Confirmed reviews ALL

I did not felt “uau”. Room was very strange. There was trash from previous guest! The price was very very very high and breakfast was not included, ridiculous. I did not like my experience at all!

Andreia, Agradecemos por compartilhar sua experiência conosco e lamentamos sinceramente que sua estada não tenha atendido às expectativas. Sobre o café da manhã, esclarecemos que sua reserva foi realizada por meio da Booking.com sem a inclusão do café, motivo pelo qual o consumo seria cobrado à parte no hotel. Permanecemos sempre à disposição para esclarecer as opções disponíveis no momento da reserva ou durante a hospedagem. Em relação ao apartamento, lamentamos que a preferência de andar não tenha sido atendida. Como forma de cortesia, foi concedido um upgrade de categoria, passando de Premium Deluxe para Premium Executive, nossa mais recente categoria reformada, cujas unidades estão localizadas nos 1º, 2º e 3º andares. Pedimos sinceras desculpas pelas falhas apontadas quanto aos itens do quarto. Essa situação não reflete nossos padrões de qualidade, e informamos que o ocorrido já foi direcionado ao nosso Gerente de Governança, que está apurando o caso e adotando as medidas internas necessárias para evitar reincidências. Agradecemos também por destacar nossa localização, e reforçamos que seu feedback é extremamente importante para nossos processos de melhoria contínua. Esperamos ter a oportunidade de recebê-la novamente no futuro para proporcionar uma experiência condizente com o padrão que prezamos. Monick I. Fernandez Customer Experience

Customer review rating 2.5/5

Ming T. Business - Confirmed reviews ALL

No one get the phone from reception, keep calling for house keeping and room service, for many days. I guess not enough staffs on call. The door key requires constant renewal as it only last for few hours before expiring.. Lack of communication between reception and valet parking. I stay for 9 days and keep asking me to renew the parking ticket that only valid for 24 hours, despite many trips to the front desk to “renew” it until a very nice gentlemen from valet parking volunteered to fix it.. very disappointing and annoying.

Dear T., We would like to thank you for your time taken in completing our quality assessment. The feedback from our customers is essential, as we always seek to show excellence in hospitality. We sincerely apologize for the inconveniences you experienced during your stay and thank you for sharing your feedback with us. As an ALL Silver member, your experience and loyalty are very important to us, and we truly regret that we did not meet your expectations on this occasion. Regarding the difficulty in reaching our team by phone, your comments have been shared with our Front Office Management so they can investigate what may have occurred and reinforce training with our telephony team. Concerning the parking experience, we are already in contact with our valet parking partner to improve communication and ensure a smoother and more efficient process for our guests. We appreciate you highlighting this matter and are pleased to know that a member of the valet team was able to assist you. As for the room keys, we truly regret the inconvenience caused by the frequent need for renewal. We would like to reassure you that we are currently in the process of implementing new key equipment, which will significantly enhance the guest experience. Thank you once again for your loyalty to ALL and for taking the time to share your feedback. Your comments are essential to our continuous improvement, and we hope to have the opportunity to welcome you back for a much more seamless and pleasant stay. Monick I. Fernandez Customer Experience

Very Friendly and helpful staff

TripAdvisor rating 5.0/5

Fearless34165678663 TripAdvisor review

We had 2 short stays in the Pullman São Paulo Ibirapuera hotel over Christmas 2025 and early January 2026. During both stays the staff were both friendly and efficient and helpful. The rooms were clean and comfortable and the restaurant good. We had a few personal issues while staying and the staff were extremely helpful in trying to solve our problems which were no of their making.

Brian, Thank you very much for sharing your experience with us. We’re delighted to know that during both of your stays our team was friendly, efficient, and helpful, and that you found the rooms clean and comfortable, as well as enjoying the restaurant. We’re especially pleased to hear that our team was able to support you during personal matters, even when they were beyond our control. Providing genuine care and attentive service is at the heart of our hospitality, and your feedback means a great deal to us. We truly appreciate your trust in Pullman Ibirapuera and look forward to welcoming you back again soon. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

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Other web-users rate our hotel

  • 202 reviews 9.1/10 Location
  • 539 reviews 6.3/10 Room
  • 893 reviews 8.6/10 Service
  • 16 reviews 4.2/10 WiFi
  • 320 reviews 8.6/10 Breakfast
  • 289 reviews 8.1/10 Food
  • 174 reviews 7.6/10 Amenities
  • 166 reviews 7.3/10 Vibe

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