Pullman Sao Paulo Ibirapuera 5 stars

Dear Mr. M., The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to the responsible managers, who will work on improvements with their teams. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management. Respectfully, Monick I Fernandez Customer Experience

Dear Mr. B., The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations and that your experience was not entirely satisfactory. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. Allow us to inform you that during the period of your stay, the hotel was experiencing high occupancy, which resulted in great mobility in the operation for the delivery of the apartments. Although check-in starts at 4pm, we work as quickly as possible to prioritize your entry and provide accommodation as soon as it is available. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Monick I Fernandez Customer Experience

Dear Mr. "niceguyneastbay", We would like to thank you for sharing your concerns regarding the internet signal during your stay. We greatly appreciate your feedback as it helps us improve our services and ensure the best possible experience for our guests. First and foremost, we apologize for any inconvenience the internet signal instability may have caused during your stay. We want to assure you that our maintenance team, in collaboration with our IT team, is committed to finding ways to enhance the connectivity experience for our guests. We are also working with an external company to diagnose the situation of connection through technical reports. We appreciate your understanding and patience as we strive to improve our services. If you have any other concerns or suggestions, please do not hesitate to contact us at any time during your stay. Thank you for choosing our hotel, and we look forward to having you with us again in the future. Respectfully, Monick I Fernandez Customer Experience

Dear Rodney, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel