Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,433 reviews

Pullman Sao Paulo Ibirapuera - Image 1
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Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brazil

Description

Hotel extras

  • Walking distance from Ibirapuera Park.

  • Gastronomy and mixology are undoubtedly a highlight of the experience.

  • 24-hour gym and swimming pool.

  • 15 event rooms of various layouts.

  • Only a 9-minute drive to São Paulo-Congonhas Airport.

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Telephone
Fax +55 11 5088-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,433 reviews

Customer review rating 4.0/5

Navneet D. Business - Confirmed reviews ALL

Clean rooms, Good breakfast and drinks. Enjoyed my stay there.

Dear Mr. D., The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations and that your experience was not entirely satisfactory. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to the responsible managers, who will work on improvements with their teams. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Monick I Fernandez Customer Experience

Customer review rating 3.0/5

Jose R. Business - Confirmed reviews ALL

It’s was a good stay ! However they need to make sure to have all payments checked and on track ! Even if it’s booking.com! I was requested to double paid my room at my check out as they couldn’t confirm my payment with booking .com even when I showed them my bank statement. That affect the whole experience. Please take note and improve this next time. Thanks

Mr. Jose, Thank you very much for taking the time to share your feedback with us. We are truly pleased to know that overall you had a good stay. However, we sincerely apologize for the inconvenience you experienced at check-out regarding the payment confirmation. On that occasion, due to a temporary system issue, the payment information from Booking.com was not properly reflected in our system, and our team was unfortunately unable to access the platform to validate the transaction. As a precautionary measure, a pre-authorization was processed on your card. Please be assured that this pre-authorization was cancelled the following day. Thank you once again for bringing this to our attention. Your feedback is extremely valuable to us as it helps us improve our services and prevent similar situations in the future. We truly hope to have the opportunity to welcome you back for an even more seamless experience. Respectfully, Monick I. Fernandez Customer Experience

Customer review rating 1.5/5

Loic C. Solo - Confirmed reviews ALL

Very disappointed with the service provided and what I've paid. Rooms are in urgent need of renovation.

Dear Mr. C., Thank you for sharing your feedback. We are truly sorry that your experience did not reflect the standards you associate with Pullman. Please accept our sincere apologies for not meeting your expectations, especially regarding the room condition and overall value perceived during your stay. Your comments have been carefully noted and shared internally, as they are essential for our continuous improvement process. Should you decide to return in the future, we would genuinely appreciate the opportunity to restore your confidence in our hotel and ensure a stay aligned with the Pullman experience you expect. Respectfully, Monick I. Fernandez Pullman SP Ibirapuera

Customer review rating 5.0/5

Michel Q. Business - Confirmed reviews ALL

Great Breakfast

Dear Michel, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 2.5/5

Ming T. Business - Confirmed reviews ALL

No one get the phone from reception, keep calling for house keeping and room service, for many days. I guess not enough staffs on call. The door key requires constant renewal as it only last for few hours before expiring.. Lack of communication between reception and valet parking. I stay for 9 days and keep asking me to renew the parking ticket that only valid for 24 hours, despite many trips to the front desk to “renew” it until a very nice gentlemen from valet parking volunteered to fix it.. very disappointing and annoying.

Dear T., We would like to thank you for your time taken in completing our quality assessment. The feedback from our customers is essential, as we always seek to show excellence in hospitality. We sincerely apologize for the inconveniences you experienced during your stay and thank you for sharing your feedback with us. As an ALL Silver member, your experience and loyalty are very important to us, and we truly regret that we did not meet your expectations on this occasion. Regarding the difficulty in reaching our team by phone, your comments have been shared with our Front Office Management so they can investigate what may have occurred and reinforce training with our telephony team. Concerning the parking experience, we are already in contact with our valet parking partner to improve communication and ensure a smoother and more efficient process for our guests. We appreciate you highlighting this matter and are pleased to know that a member of the valet team was able to assist you. As for the room keys, we truly regret the inconvenience caused by the frequent need for renewal. We would like to reassure you that we are currently in the process of implementing new key equipment, which will significantly enhance the guest experience. Thank you once again for your loyalty to ALL and for taking the time to share your feedback. Your comments are essential to our continuous improvement, and we hope to have the opportunity to welcome you back for a much more seamless and pleasant stay. Monick I. Fernandez Customer Experience

Other web-users rate our hotel

  • 203 reviews 9.1/10 Location
  • 544 reviews 6.4/10 Room
  • 940 reviews 8.8/10 Service
  • 16 reviews 4.2/10 WiFi
  • 331 reviews 8.9/10 Breakfast
  • 295 reviews 8.4/10 Food
  • 169 reviews 7.5/10 Amenities
  • 167 reviews 7.4/10 Vibe

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