Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 2,436 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Shishindo Spa, gym and pool

  • TastelT Bar with Vinacoteca and Wine by the Glass concept

  • Courtesy for 1 child up to 11 years staying with parents

  • Hotel close to large hospitals, such as Beneficiência Portuguesa

  • 9-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58227256, -46.65031493

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,436 reviews

TripAdvisor Rating  4.5/5  2,341 reviews

Certificate of excellence 2023

Didnt repaid my money yet

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

I am waiting over 10 days to repaid my ceedit card blok money $ 1250

Customer review rating 3.5/5

Fm Business - Confirmed reviews ALL

Great hotel, good strong shower, nice coffee shop in the lobby but terrible pillows.

Dear Mr. M., The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to the responsible managers, who will work on improvements with their teams. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management. Respectfully, Monick I Fernandez Customer Experience

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall good but Tom wasn’t ready until after 5:00. Glad they gave me free late check out until 6:00 pm

Dear Mr. B., The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations and that your experience was not entirely satisfactory. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. Allow us to inform you that during the period of your stay, the hotel was experiencing high occupancy, which resulted in great mobility in the operation for the delivery of the apartments. Although check-in starts at 4pm, we work as quickly as possible to prioritize your entry and provide accommodation as soon as it is available. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Monick I Fernandez Customer Experience

Don't depend on WIFI

TripAdvisor rating 4.0/5

niceguyneastbay TripAdvisor review

Hotel says they are concerend about the WIFI. WIFI is still an issue. WIFI in room drops or is extremly slow. You can try going to lobby and getting a better WIFI signal there but it still is an issue. There is no good area of the hotel for WIFI.

Dear Mr. "niceguyneastbay", We would like to thank you for sharing your concerns regarding the internet signal during your stay. We greatly appreciate your feedback as it helps us improve our services and ensure the best possible experience for our guests. First and foremost, we apologize for any inconvenience the internet signal instability may have caused during your stay. We want to assure you that our maintenance team, in collaboration with our IT team, is committed to finding ways to enhance the connectivity experience for our guests. We are also working with an external company to diagnose the situation of connection through technical reports. We appreciate your understanding and patience as we strive to improve our services. If you have any other concerns or suggestions, please do not hesitate to contact us at any time during your stay. Thank you for choosing our hotel, and we look forward to having you with us again in the future. Respectfully, Monick I Fernandez Customer Experience

Great stay at this hotel!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I spent 3 a few days here while visiting for work. Very nice & clean. It is located in close proximity to my work location. The staff was very attentive!

Dear Rodney, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

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Other web-users rate our hotel

  • 326 reviews 9.3/10 Location
  • 910 reviews 7/10 Room
  • 1,070 reviews 8.1/10 Service
  • 39 reviews 4/10 WiFi
  • 491 reviews 8.6/10 Breakfast
  • 325 reviews 7.6/10 Food
  • 280 reviews 7.1/10 Cleanliness
  • 256 reviews 8.3/10 Amenities

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