Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,863 reviews

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Description

Hotel extras

  • 24-hour gym and swimming pool

  • The TastelT Bar has an original and sophisticated cocktail menu.

  • Courtesy for 1 child up to 11 years staying with parents

  • Hotel close to major hospitals such as Dante Pazzanese and Oswaldo Cruz.

  • 9-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,863 reviews

TripAdvisor Rating  4.5/5  2,619 reviews

Certificate of excellence 2024

5 STAR EXPERIENCE - SERVICE, HOTEL AND FACILITIES

TripAdvisor rating 5.0/5

Jon M TripAdvisor review

We needed somewhere to rest and recuperate after an exhausting week of volunteering near by, The hotel, its staff and services did not disappoint. The hotel was very comfortable, the staff however are the stars of this complex. They could not have been more friendly, helpful and kind. On arrival we were told we had booked a twin double by accident and so the reception staff upgraded our room with no extra charge. The cuisine was both outstanding and exhaustive. Appearing to offer a banquet style dinner and breakfast, we found ourselves sampling foods thar we had no experienced in Brazil before. All meal offers were very competitive and there was a relaxed atmosphere throughout the complex. The pool and sports complex were more than adequate and there were some ingenuous touches such as their own herb garden and a pet activities area. Just spot on cutting edge accommodation for anyone wish to land and rest or rest before their long flight home. We have a great service from our waiter ALEXANDRE, thank you for everything!

Amazing hotel, incredible staff

TripAdvisor rating 5.0/5

Daniel W TripAdvisor review

I've had the immense pleasure of staying at the Pullman Ibirapuera for a month now. And as I close out my time here, I wanted to thank the staff for their incredible work. I'm here with a very large group that comes with its own logistical complexities and challenges. And each step of the way the Ibirapuera staff have handled every one of those challenges with excellence. Thank you to the entirety of the meal staff, front desk, and a huge shoutout to Biatriz! You made my stay fun.

Daniel, Thank you so much for your thoughtful and encouraging words! We’re delighted to hear that your month-long stay with us was memorable and that our team could contribute positively to your experience. Beatriz and the entire staff will be thrilled to hear they helped make your stay enjoyable and fun. We hope to welcome you back to the Pullman Ibirapuera in the future for more great memories! Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

good stay

Customer review rating 3.0/5

Carolina Business - Confirmed reviews ALL

the floor of the bathroom was not very clean, also the chair in my room had stains, it didn't feel very clean.

Dear Carolina, The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests. We are sorry that we did not meet all of your expectations and that your experience was not entirely satisfactory. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to our housekeeping manager, who will work on improvements with their teams. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Monick I Fernandez Customer Experience

Great place! Great staff!

TripAdvisor rating 5.0/5

Ronan M TripAdvisor review

Stephanie, Porto and Pedro took great care of me every night. Wonderful experience! The hotel is impeccable and made all the better by the very attentive staff who are incredibly kind and dealt with my horrendous Portuguese. Wholeheartedly recommend the Pullman.

Ronan, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests. It is gratifying to know that you feel welcomed by our team and for choosing us as your hotel in São Paulo! We look forward to your next visit with great anticipation. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Good Location with poor service

Customer review rating 1.5/5

Satheesh V. Business - Confirmed reviews ALL

Really poor quality of service probably due to short staff as every request takes minimum 3 reminders or escalation to Manager for any results. Hotel is pretty old and not very well maintained. Breakfast area is crowded and very noisy and didn't have enough service staff. Overall, it doesn't qualify to be a 5-star Hotel.

Dear Mr. Satheesh, Thank you for your feedback and for being a valued ALL Diamond member. We apologize that your experience did not reflect the quality and efficiency expected at our property. Your insights are invaluable for our improvement efforts. Please be assured that we are actively addressing staffing levels and additional training to improve responsiveness, ensuring every guest request is promptly attended to. We are also committed to enhancing our facilities to maintain a comfortable environment for all. We appreciate your loyalty as an ALL Diamond member, and your feedback helps us to better align with the high expectations of our guests. We hope for the opportunity to provide you with a more seamless and enjoyable experience in the future. Respectfully, Monick I. Fernandez Customer Experience

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Other web-users rate our hotel

  • 225 reviews 9.3/10 Location
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  • 346 reviews 8.7/10 Breakfast
  • 242 reviews 7.9/10 Food
  • 200 reviews 8.1/10 Amenities
  • 184 reviews 7.3/10 Vibe

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