Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,460 reviews

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Pullman Sao Paulo Ibirapuera - Image 1
Pullman Sao Paulo Ibirapuera - Image 2
Pullman Sao Paulo Ibirapuera - Image 3
Pullman Sao Paulo Ibirapuera - Image 4
Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brazil

Description

Hotel extras

  • Walking distance from Ibirapuera Park.

  • Gastronomy and mixology are undoubtedly a highlight of the experience.

  • 24-hour gym and swimming pool.

  • 15 event rooms of various layouts.

  • Only a 9-minute drive to São Paulo-Congonhas Airport.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard

Photo out of - Standard

Functional 27 m room featuring a Queen bed, city or Ibirapuera Park view (subject to availability), high-speed Wi-Fi, 40 TV, minibar, water, tea and Nespresso coffee, ironing facilities, and LOccitane au Brésil amenities.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Queen size bed(s)
See availabilities

Modern, accessible 27m room featuring a Queen bed, views of the city or Ibirapuera Park (subject to availability), a 55 inch Smart TV, high-speed Wi-Fi, water, tea, and Nespresso coffee, as well as slippers, a bathrobe, and LOccitane au Brésil amenities.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Contemporary 27m room featuring a Queen bed, views of the city or Ibirapuera Park (subject to availability), a 55 Smart TV, a rainfall shower, high-speed Wi-Fi, water, tea, and Nespresso coffee, as well as slippers, a bathrobe, and LOccitane au Brésil amenities.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Tv Facilities

  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Modern 27m room featuring a Queen bed, views of the city or Ibirapuera Park (subject to availability), a 55 Smart TV, high-speed Wi-Fi, water, tea, and Nespresso coffee, as well as slippers, a bathrobe, and LOccitane au Brésil amenities.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Renovated accessible 27 m² room with a Queen bed, city or Ibirapuera Park view, subject to availability, 55-inch Smart TV, high-speed WiFi, water, tea and Nespresso coffee, slippers, bathrobe, steamer and L'Occitane au Brésil amenities.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Renovated room with an organic feel, 27 m², queen-size bed, city or Ibirapuera Park view, subject to availability, 55" Smart TV, high-speed WiFi, water, tea and Nespresso coffee, slippers, bathrobe, steamer and L'Occitane au Brésil amenities.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Iconic 54 m² suite with queen-size bed, Trousseau linens, city or Ibirapuera Park view, subject to availability, 55" Smart TV, Jacuzzi with hydromassage and chromotherapy, Italian shower and L'Occitane au Brésil amenities.

Max. number of persons
2
Area
From 54 m² / 581 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

EXECUTIVE SUITE BY TROUSSEAU & VIEW OF IBIRAPUERA PARK, 1 Queen-Size Bed.

Photo out of - EXECUTIVE SUITE BY TROUSSEAU & VIEW OF IBIRAPUERA PARK, 1 Queen-Size Bed.

ALL and E! Entertainment have partnered to design the perfect experience for your DIVA soul to feel at home: a 54 m² suite, with queen-size bed, unlimited WIFI, and beautifully personalized details.

  • Views:

    Park view

Max. number of persons
2
Area
From 54 m² / 581 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Open bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • Phone with 2 handsets in roomAdditional charge

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Telephone
Fax +55 11 5088-4000
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 348 rooms
  • 9 rooms for people with reduced mobility
  • 15 family rooms
  • 15 connecting rooms
  • 348 non-smoking rooms
  • 12 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

19 Meeting rooms

Business Center

  • Business center with support staff

Well-being

Outdoor Swimming Pool

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service

Accessibility

  • Accessible parking

YUCAFÉ - EARTH BASED

Photo out of - YUCAFÉ - EARTH BASED

An inviting atmosphere, ideal for business meetings or a friendly chat.

Cooking style
Vegetarian cuisine
Chef name
Fabian RUIZ
Capacity
20
Accessibility
Accessible service
Rua Joinville 515, Vila Mariana, 04008-011 Sao Paulo, Brazil
Telephone +55 11 5088-4000

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

An inviting atmosphere, ideal for business meetings or a friendly chat.

The TasteIT bar's vibrant happy hour offers great entertainment with live music Monday to Friday. The bar features an extensive drinks and tapas menu, the Vinoteca wine-by-the-glass concept, and a wine cellar stocked with Cachaça and Vodka.

Relax while taking advantage of our heated outdoor swimming pool.

Pullman São Paulo Ibirapuera is the perfect place to host weddings, birthdays, and celebrations. Events with a touch of modernity, from the decor to the food. Areas with a capacity for up to 140 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,460 reviews

Customer review rating 4.5/5

Kristiana L. C. Business - Confirmed reviews ALL

Dear Kristiana, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 4.0/5

Rodriguez B. J. Business - Confirmed reviews ALL

Mr. Rodriguez, Thank you for sharing your experience with us! We are delighted to know that you enjoyed the comfort of your room, our gastronomy, and especially the attentive service provided by our team. We also appreciate your feedback regarding the iron and ironing board request. Your comments will be shared with our team to reinforce the importance of attentive and efficient service. Thank you for choosing Pullman Ibirapuera. We look forward to welcoming you back for an even more enjoyable experience. Monick I. Fernandez Customer Experience

Customer review rating 4.0/5

Andrew S. Business - Confirmed reviews ALL

Andrew, Thank you for taking the time to share your experience with us. We are pleased to know that you appreciated the warm welcome from our reception team, the comfort of your room, and our breakfast selection. We also recognize that your arrival did not unfold as smoothly as expected. We appreciate your understanding and are glad our team was able to assist you. Your comments regarding the room readiness and luggage handling have been shared with the relevant departments for their attention and improvement. Thank you for choosing Pullman Ibirapuera. We hope to have the pleasure of welcoming you back for an even more seamless experience. Monick I. Fernandez Customer Experience

Customer review rating 3.0/5

Maureen W. Business - Confirmed reviews ALL

Dear W., Thank you for sharing your experience with us. We are sorry that the noise during the day affected your ability to rest, especially considering your overnight work schedule and your return flight to New York. We understand how important a quiet environment is in these circumstances. Your comments will be shared with our Housekeeping team so we can reinforce the necessary care around rooms occupied by guests who need to rest during the day. We appreciate you bringing this to our attention and regret that we did not provide the restful experience you needed during this stay. Monick I. Fernandez Customer Experience

Customer review rating 1.5/5

Bharath B. N. Business - Confirmed reviews ALL

Mr. B., Thank you for taking the time to share this additional feedback with us. We were genuinely sorry to learn that, despite the attention given to your initial message, your overall perception of the stay remained unchanged. It was certainly never our intention for your experience at Pullman Ibirapuera to leave you with such an impression. We understand how important comfort, functionality and consistency are, particularly for guests who travel frequently for business. The points you have shared have been forwarded to the relevant teams for careful review and follow-up. Our intention following your first contact was precisely to make the remainder of your stay more comfortable, and we regret that the actions taken were not perceived as sufficient to change your experience. We also appreciate the respectful and constructive way in which you chose to communicate with us directly throughout this process. Feedback such as yours gives us the opportunity to review our services and reinforce the level of experience we aim to provide. Kind regards, Monick I. Fernandez Customer Experience

Dear Kristiana, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 4.0/5

Rodriguez B. J. Business - Confirmed reviews ALL

Excellent customer service, nice room. Excellent food Only complain is that I requested 2 times an iron witth table and was never delivered to my room

Mr. Rodriguez, Thank you for sharing your experience with us! We are delighted to know that you enjoyed the comfort of your room, our gastronomy, and especially the attentive service provided by our team. We also appreciate your feedback regarding the iron and ironing board request. Your comments will be shared with our team to reinforce the importance of attentive and efficient service. Thank you for choosing Pullman Ibirapuera. We look forward to welcoming you back for an even more enjoyable experience. Monick I. Fernandez Customer Experience

Customer review rating 4.0/5

Andrew S. Business - Confirmed reviews ALL

Checked in at about 7.30pm after flight from London. Very friendly and welcoming reception staff but after a while was.told my room wasnt ready so was offered a complimentary meal in the restaurant. Got my key card about 8.30pm. Told my case would be delivered to my room. Went up to my room and someone else's luggage was in there so had to go back down to reception. Escorted back up with my case and porter.removed incorrect luggage. Room very comfortable. Nice shower. Breakfast good.

Andrew, Thank you for taking the time to share your experience with us. We are pleased to know that you appreciated the warm welcome from our reception team, the comfort of your room, and our breakfast selection. We also recognize that your arrival did not unfold as smoothly as expected. We appreciate your understanding and are glad our team was able to assist you. Your comments regarding the room readiness and luggage handling have been shared with the relevant departments for their attention and improvement. Thank you for choosing Pullman Ibirapuera. We hope to have the pleasure of welcoming you back for an even more seamless experience. Monick I. Fernandez Customer Experience

Customer review rating 3.0/5

Maureen W. Business - Confirmed reviews ALL

Thank you so much for the breakfast!

Dear W., Thank you for sharing your experience with us. We are sorry that the noise during the day affected your ability to rest, especially considering your overnight work schedule and your return flight to New York. We understand how important a quiet environment is in these circumstances. Your comments will be shared with our Housekeeping team so we can reinforce the necessary care around rooms occupied by guests who need to rest during the day. We appreciate you bringing this to our attention and regret that we did not provide the restful experience you needed during this stay. Monick I. Fernandez Customer Experience

Customer review rating 1.5/5

Bharath B. N. Business - Confirmed reviews ALL

I checked into the Pullman Ibirapuera today. In my travels to Sao Paulo for work, I usually stay at the JW Marriott or Grand Hyatt but due to traffic and the proximity to my client, I decided to try the Pullman on this visit as in my experience elsewhere, it is usually a similar class and category of service. I am here for 4 nights and so far, I must admit, I am quite disappointed. Often times, people just write reviews and complain online but I think it is important to give feedback to the team directly so there is an opportunity to fix things. When i checked into my room 954 this morning, I noticed there was some hair on the floor and debris next to the rotating mirror. I understand this can be a miss sometimes when there is a quick turnaround. But the problems continued. I had no drinking water in the room. Neither the complimentary ones next to my bed nor in the fridge. Thankfully when I spoke to the reception, they sent me cans in a few moments. However, my issues did not end there. The TV remote is broken do I can't watch TV, the desk lamp on my desk is broken, the panel on the wall next to the desk with the USB point is broken and does not work. There are no facial tissues in the room so I had to use toilet paper instead. Overall the room is very tired, dated, and just lacking luster with stains and marks on the floors and floor boards. Even the gym was quite disappointing with the water fountain in-operational and the men's bathroom under construction. I spend a lot of nights in hotels traveling for work and I can tell you that these things are important and noticed by the frequent travelers. Based on my stay so far, I must honestly admit, I probably will not stay here next time even if proximity is a factor. Perhaps I was just unlucky with my room and it is just one of those that is not yet renovated. In any case, I hope this feedback is helpful and something can be done to correct these issues. UPDATE: After I sent this email and received an email to assure me that things will be better. Honestly Nothing changed. Yes, I did receive a box of tissues. Howewver, I still never received daily refills on the water, I realized my iron was also broken with water leaking directly onto exposed wires, and overall, the whole experience was a complete letdown. Had I the option the leave mid-stay, I would have but I didn't want to go through the hassle. Thankfully I spent almost no down time in the room.

Mr. B., Thank you for taking the time to share this additional feedback with us. We were genuinely sorry to learn that, despite the attention given to your initial message, your overall perception of the stay remained unchanged. It was certainly never our intention for your experience at Pullman Ibirapuera to leave you with such an impression. We understand how important comfort, functionality and consistency are, particularly for guests who travel frequently for business. The points you have shared have been forwarded to the relevant teams for careful review and follow-up. Our intention following your first contact was precisely to make the remainder of your stay more comfortable, and we regret that the actions taken were not perceived as sufficient to change your experience. We also appreciate the respectful and constructive way in which you chose to communicate with us directly throughout this process. Feedback such as yours gives us the opportunity to review our services and reinforce the level of experience we aim to provide. Kind regards, Monick I. Fernandez Customer Experience

Customer review rating 4.5/5

Dieter D. Business - Confirmed reviews ALL

Top!

Dear Dieter, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Silver loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 5.0/5

Paul S. Solo - Confirmed reviews ALL

I always select this hotel because I like the location and love the rooms. This time before check in I was contacted by the Guest relations person “Mavi” and she made everything sooo easy en efficient! My room was ready when I got in at 11am and she managed to get me a late checkout for the following day till 6pm for my night flight back home. This little details make a huge difference for me and I really appreciate the service professionalism I always get in this property. As always all staff is friendly and attentive trying to make your stay as comfortable as possible. Can’t wait to be back next year!

Dear Paul, Thank you for choosing Pullman São Paulo Ibirapuera once again and for sharing such a thoughtful review, it is always a great pleasure to welcome our guests, especially with All Platinum loyalty. We are especially delighted to hear that Mavi made your arrival so smooth and effortless. Your kind words about our team’s professionalism, friendliness, and attentiveness are truly appreciated. We will certainly share your recognition with Mavi and the entire team. We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 3.5/5

Paulana B. M. Business - Confirmed reviews ALL

A lot of noise outside of the loby, some guest were listening music with a speaker, it was confuse.

Paulana, Thank you for sharing your feedback. We are sorry that the noise and confusion around the lobby affected your experience. Your comments will be shared with our team so that we can reinforce the appropriate guidelines and ensure a more comfortable environment for everyone. We hope to have the opportunity to welcome you again and provide a more peaceful experience. Monick I. Fernandez Customer Experience

Customer review rating 2.0/5

William M. G. Business - Confirmed reviews ALL

Hotel was nice amenities. Staff was rude, especially coffee bar. Won’t be back.

Dear Mr. William, Thank you for sharing your feedback. We are pleased to know that you enjoyed our accommodations and amenities, but we are truly sorry that the service you received did not reflect the warm and attentive hospitality we strive to provide. In particular, we regret your experience at the Yucafé. This kind of service is certainly not the standard we expect from our team, and your comments have been shared with the responsible managers so that we can address this appropriately. We sincerely hope we may have another opportunity to welcome you and provide the experience you should have received from the beginning. Monick I. Fernandez Customer Experience

Customer review rating 1.5/5

Jorge C. Business - Confirmed reviews ALL

Service, attention and people interaction was very good; but it is unacceptable that my room ran out of power, they kept me waiting for one hour to give me another room that was just in-front of the one without power. Room is Ok, they claim it is a Luxe Room, but it is just standard with a very ugly view of a parking lot, and the other side is an ugly view of the street and a park behind.

Mr. Jorge, Thank you for sharing your feedback. We are pleased to know that you appreciated the service, attention, and interaction with our team. At the same time, we sincerely apologize for the inconvenience experienced during your stay. Regarding the power outage, there was indeed a technical issue affecting the area next to your apartment. Our Maintenance team worked to resolve it, but unfortunately, it could not be restored within the expected time. For this reason, it was suggested moving you to another room as soon as possible. It was certainly not our intention for you to feel inconvenienced or that you did not receive the experience you had expected due to an unforeseen technical issue. We also regret that the room's view and overall experience did not meet your expectations. Your comments are important to us, and we will take them into consideration as we continue to improve both our facilities and the experience offered in each room category. We truly appreciate your feedback and hope to have the opportunity to welcome you again and provide a stay that better reflects the Pullman experience you deserve. Respectfully, Monick I. Fernandez Customer Experience

Customer review rating 5.0/5

David M. Couples - Confirmed reviews ALL

Great help from Giovanna Tbimi- she went out of her way to help us with directions and with accommodations. She is the reason we had a nice stay.

Dear David, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Gold loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We will pass on your compliments to Giovanna, that will be delighted to hear of your satisfaction. We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 5.0/5

Elijah R. N. Business - Confirmed reviews ALL

A beautiful space perfectly located, immaculate and comfortable rooms and friendly and helpful staff

Dear Elijah, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel ♦ Discover the ALL Loyalty Program: accumulate points by collecting experiences with our exclusive rates for associates. Sign up and enjoy all the benefits! https://bit.ly/3DiQoIH

Customer review rating 3.5/5

Gustavo S. R. Business - Confirmed reviews ALL

I've been here thousand times...it is a very nice hotel y VERY nice people; in particular the CAPITAN is an amazing asset of the hotel. Regrettably i've got one of those rooms that were not yet refurbished, and it is NOT worth the money i've paid for. Not even close.

Dear Gustavo, Thank you for taking the time to share your feedback, especially as someone who has stayed with us so many times. It is truly meaningful to know that you continue to choose Pullman Ibirapuera and that our team has consistently made you feel welcome. We are especially grateful for your kind words about Capitan. We will certainly share your recognition with him, as knowing that he is such an important part of your experience is a wonderful acknowledgment of his dedication. At the same time, we sincerely apologize that the room assigned to you did not meet your expectations or reflect the value you should receive from a Pullman experience. Your feedback is very important to us, and we will use it to reinforce our attention to the condition and presentation of our remaining rooms as we continue this process. We truly appreciate your continued loyalty and hope to have the opportunity to welcome you back into a renewed space that better reflects the experience and value you expect from Pullman. Monick I. Fernandez Customer Experience

Customer review rating 4.5/5

Michael W. Solo - Confirmed reviews ALL

Well located, well run hotel with good facilities.

Dear Michael, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Silver loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 3.5/5

Maria L. M. A. Business - Confirmed reviews ALL

I haven't received my invoice and it is urgent for me

Dear Ms. Maria L., Thank you for your message. We have already sent your invoice by email. Could you kindly check your inbox, as well as your spam or junk folder, in case it was redirected there? If you are still unable to locate it, please let us know and we will be happy to send it again right away. Kind regards, Monick I. Fernandez Customer Experience

Customer review rating 5.0/5

Dean V. Business - Confirmed reviews ALL

The personal Victor and Gustave at the front desk was very helpful and always out to help. Only 1 problem is 98% of the hotels staff do not speak English.

Dear Mr. Dean, Thank you for taking the time to share your feedback with us. We are delighted to know that Victor and Gustavo made such a positive impression during your stay. We will be pleased to share your kind words with them, as they will certainly appreciate your recognition. Regarding the matter you reported, we would like to sincerely thank you for bringing your concerns to our attention. The safety and security of our guests are our highest priorities, and we take any report of this nature very seriously. Our lobby and restaurants are public areas, welcoming both hotel guests and local visitors, so we are not able to restrict access exclusively to registered guests. However, the situation you described has certainly caught our attention and will be thoroughly investigated. Should any illegal activity be identified, the necessary measures will be taken immediately. We would like to emphasize that we have never previously received any reports regarding this type of situation on our property. In order to conduct a thorough investigation, we would greatly appreciate it if you could provide us with some additional details, such as the date of the incident, the approximate time, and any further description of the individual you mentioned. Any information you are able to share will help our Security and Management teams carefully review the situation. Thank you once again for taking the time to inform us of your concerns. We appreciate your cooperation and look forward to your reply so that we can investigate this matter appropriately. Monick I. Fernandez Customer Experience

Customer review rating 5.0/5

Jashandeep G. Business - Confirmed reviews ALL

I loved the hotel and staff. Staff name Arthur was amazing and very kind at breakfast. I don’t speak a single word in portugese language but he made every possible effort to make us feel comfortable. Thankyou so much.

Dear Mr. G., We are delighted to know that you enjoyed your stay, especially our breakfast and the warm hospitality of our team. Creating a welcoming environment for guests from all over the world is something we value deeply. It is especially rewarding to hear about Arthur's kindness and dedication. Knowing that he went above and beyond to make you feel comfortable, despite the language barrier, perfectly reflects the spirit of hospitality we strive to deliver every day. We will proudly share your thoughtful comments with him. Thank you for choosing Pullman Ibirapuera. We hope to have the pleasure of welcoming you back on your next visit to Brazil. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 5.0/5

Nina P. Business - Confirmed reviews ALL

friendy staff, confy bed, amazing room

Nina, Gracias por dedicar un momento para compartir sus consideraciones con nosotros, siempre es un gran placer recibir a nuestros huéspedes, especialmente con su lealtad All Gold. Estamos muy contentos de reconocer su satisfacción por la experiencia vivida en el Pullman São Paulo Ibirapuera! Te invitamos a calificarnos en TripAdvisor y compartir tus comentarios para que otros clientes también puedan vivir la experiencia Pullman. Sigue nuestro enlace: https://bit.ly/3C3CVp7 ¡Esperamos formar parte de nuevos recuerdos en su próxima venida a São Paulo! Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 5.0/5

Goran M. Business - Confirmed reviews ALL

all the staff was wery helpful and professional we will come again for sure

Dear Goran, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel ♦ Discover the ALL Loyalty Program: accumulate points by collecting experiences with our exclusive rates for associates. Sign up and enjoy all the benefits! https://bit.ly/3DiQoIH

Customer review rating 0.5/5

Bastiaan V. T. Business - Confirmed reviews ALL

The glass door of my shower broke in a million pieces as I exited the shower. It was a big scare and left me with several glass splinters in my hands and feet while it could have been much worse. I crawled away from the glass, treated myself with some towels and called service for help, telling them I was bleeding and needed assistance. I needed to make another 3 calls in the next 10 minutes because no help came. Then a cleaner came without any medical supplies, before finally someone from customer assistance came. I was helped with some bandits and told to come down to see for a new room. When I was at the reception desk I was told there were no better rooms available but I would get an equal room. I was not offered any compensation. When I protested, showing the photos of my bleeding hands and feet and the glass splinters, and telling them this ‘solution’ didn’t address the issue for me, I was offered some compensation. This happened because I pressed for it, which to me does not reflect sufficient understanding of the gravity of the situation. I could easily sue the hotel for what happened. It was dangerously and could have had grave consequences, first aid response was slow which could have been fatal, the way my issue was addressed by the team to compensate was minimal and reluctant. All in all, this issue and the way it was handled left me very unsatisfied. I can share the pictures on request.

Mr. v. T., Thank you for taking the time to share your experience. We are truly sorry for the distress caused by the unexpected breakage of the shower glass. We also sincerely regret that you felt a delay in receiving assistance after contacting our team. The circumstances have been reviewed internally with the teams involved, and our emergency response procedures have been reinforced. Following the incident, our team provided assistance, arranged a room change and followed up with you regarding what had occurred. In recognition of the impact and inconvenience caused, the full cost of your stay was waived. We also regret that your breakfast experience did not meet our usual standards regarding cleanliness, service and restaurant flow. Your comments have been shared with the responsible team for appropriate follow-up. Please be assured that we have treated your feedback and the incident with the seriousness they require, and that the compensation already provided was intended to acknowledge the circumstances and the impact on your stay. Monick I. Fernandez Customer Experience

Other web-users rate our hotel

  • 212 reviews 9.1/10 Location
  • 571 reviews 6.4/10 Room
  • 1,187 reviews 8.8/10 Service
  • 15 reviews 7.5/10 WiFi
  • 411 reviews 9.1/10 Breakfast
  • 404 reviews 8.5/10 Food
  • 197 reviews 7.8/10 Amenities
  • 189 reviews 7.7/10 Vibe

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