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Pullman São Paulo Ibirapuera Hotel 5 stars

Customer review rating 4.6/5 7,922 reviews

#ALLSAFE Accor

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Pullman São Paulo Ibirapuera
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Room 1

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Hotel extras

  • Enjoy the hotel's contemporary TasteIT cuisine and Shishindo SPA.

  • Close to the major hospitals including HCor, Beneficência Portuguesa and Edmundo Vasconcelos.

  • Secure area for social events, small meetings and livestreaming.

  • Free WIFI - events and apartments

  • Pet-friendly hotel! Dogs and cats weighing up to 44 lbs (20 kg) are welcome - charges apply.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Business center with support staff
  • Copy/print service availablePaying

Hotel location

Pullman São Paulo Ibirapuera

Rua Joinville 515
Vila Mariana
04008-011
sao paulo
brazil

Tel: +551150884000

Fax: (+)11/50884000

Check-in from 15h00

Check out up to 12h00

  • LARGO SAO FRANCISCO : 

  • NORTE SUL : 

  • By plane

    Aeroporto de Guarulhos At 30km / 18 miles

  • By plane

    Aeroporto de Congonhas At 8km / 4 miles

  • By helicopter

    Grand Mercure Ibirapuera At 2km / 1 miles

  • By car

    Marginal Pinheiros At 8km / 5 miles

  • By car

    Rodovias Anchieta/Imigrantes At 8km / 4 miles

  • By car

    Saída Dutra Rodovia Ayrton Senna At 15km / 9 miles

GPS :-23.58227256, -46.65031493

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PREMIUM DELUXE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Mini Bar

PREMIUM DELUXE ROOM adapted for people with reduced mobility, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
Rooms

Our restaurants and bars

TasteIT Restaurant

Type of cuisine: International

A combination of French flavors with the Brazilian touch: TasteIT is discreet, elegant and sophisticated, with a contemporary menu signed by Chef Jean Christophe, causing sensations in our fusion cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PATEO

Type of cuisine: International

The Pateo restaurant boasts a modern and relaxed atmosphere, offering a varied buffet at lunchtime for guests, clients and event groups. Breakfast is also served in the restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELI BAR

Type of cuisine: Cafe

An inviting atmosphere, ideal for business meetings or a friendly chat.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASTEIT BAR

Non contractual photo

The TasteIT bar's vibrant happy hour offers great entertainment with live music Monday to Friday. The bar features an extensive drinks and tapas menu, the Vinoteca wine-by-the-glass concept, and a wine cellar stocked with Cachaça and Vodka.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 274 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,922 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,682 reviews

Very Nice Suite

Customer review rating 4.6/5

Mauri Z. M. Business - 15/10/2020 Confirmed reviews ALL

Great Suite, very modern and well furnished. For sure the highest point. During my check in process, the representative was not very helpful, and only after several claims from my end, she decided to help. In general my stay was pleasant.

Nice stay but...

Customer review rating 4.6/5

Caio P. Couples - 13/10/2020 Confirmed reviews ALL

I went to spend the night on the Pullman Ibirapuera to celebrate my birthday and among a few narrowed options I decided to choose the Pullman because of its location, nice venue and because of the view towards the Ibirapuera Park. But even though I have asked on my reservation (made a few days earlier) to be placed in a suite with a view to the park, for my surprise when I arrived at the hotel they just said they didn't have the suite with the view anymore. It was disappointing! The other thing that wasn't well prepared was the way to serve the breakfast. I understand the actual restrictions that forbid the hotel to serve breakfast on the restaurant, however they should have a minimum condition or structure to serve it on the rooms. We had to eat breakfast in our laps because there weren't even a tray to hold our meal... The other aspects were all fine and the room (without the view) was very clean and well maintained.

Prezado Sr. Caio, A equipe Pullman SP Ibirapuera agradece imensamente por ter sido escolhido como seu hotel em São Paulo para essa data especial. Por isso, lamentamos profundamente não termos atendido às suas expectativas. Permita-nos informar que temos um número muito limitado de Suítes Executivas com vista para o Parque Ibirapuera. Aos finais de semana, recebemos muitas comemorações de núpcias especialmente para esses apartamentos, que haviam sido reservados previamente. Aguardamos até o dia do check-in caso haja alguma desistência, porém não ocorreu. De qualquer forma, esperamos que sua hospedagem tenha sido especial mesmo assim. Além disso, agradecemos o feedback construtivo com relação ao café da manhã. Estamos passando por um novo período de transição para reabrir o restaurante do buffet muito em breve. Porém tenha certeza de que suas observações foram repassadas aos gerentes pertinentes para que trabalhem em melhorias nos apartamentos imediatamente até a transição se concretizar. Esperamos sinceramente poder recebê-lo em breve para uma nova experiência em que possamos reconquistar sua confiança em nossa hospitalidade. Cordialmente, Thais Ghiro Customer Experience

Poor experience

Customer review rating 4.6/5

Jorge M. Couples - 22/09/2020 Confirmed reviews ALL

no room service (even with covid protocol, they left the breakfast leftovers all day in the room... we had to ask front desk to clean it), breakfast was terrible and clearly understaff.

Prezado Sr. Jorge, Muito obrigada por compartilhar conosco sua experiência. Lamentamos profundamente pelos transtornos ao longo da sua hospedagem. Buscamos sempre proporcionar momentos inesquecíveis aos nossos hóspedes e sua última estadia definitivamente não reflete em nada a excelência pela qual trabalhamos e tanto prezamos. Permita-nos informar que devido às medidas de prevenção ao COVID-19, a limpeza dos apartamentos durante a hospedagem tem sido feita apenas mediante a solicitação do hóspede, para evitar a entrada de colaboradores nos quartos. Assim sendo, se tratando do serviço de quarto, nossa equipe está orientada a pedir que a bandeja seja deixada no corredor para ser removida. No caso da falha de comunicação, garantimos o Gerente de Recepção já está ciente do ocorrido e irá realinhar os procedimentos com sua equipe. Tenha certeza de que seus apontamentos são de extrema importância para nós e com certeza serão considerados como melhorias a serem trabalhadas imediatamente. Somos muito gratos pelo tempo que dedicou em compartilhar seu feedback construtivo conosco e desejamos sinceramente ter a oportunidade de lhe proporcionar uma melhor experiência no futuro, no qual não mediremos esforços para reconquistar sua confiança em nossa hospitalidade. Atenciosamente, Thais Ghiro Customer Experience

Very comfortable

Customer review rating 4.6/5

Uri Business - 01/09/2020 Confirmed reviews ALL

great stay, it was possible to see that the hotel has good protocols against the covid.

Olá Sr. Uri! Muito obrigada por sua avaliação e por ter estado conosco durante esse período de adaptação. Ficamos felizes em saber que tenha sido uma ótima hospedagem! Desejamos poder revê-lo em breve! Stay safe, Atenciosamente, Thais Ghiro Customer Experience

In Compliance with Health procedures

Customer review rating 4.6/5

Gillian S. Business - 31/08/2020 Confirmed reviews ALL

The hotel is following all procedures regarding Covid-19, what was a very important point before choosing to stay there. All employees are very polite, friendly and ready to help at any moment.

Dear Mrs. S., Thank you for taking a moment to share your thoughts with us! We are pleased to acknowledge your satisfaction with the experience at Pullman São Paulo Ibirapuera! We hope to be part of new remarkable memories on your next visit to São Paulo! We will be waiting for your arrival! Best regards, Thais Ghiro Customer Experience

Very Good CostxBenefit Relation

Customer review rating 4.6/5

Bruna F. Business - 17/03/2020 Confirmed reviews ALL

I would say Pullman has a very good quality: everything was new and clean. Most important: the quality of the bed and the shower were very good. i have stayed in luxury 5 star hotels IN SP and the bed was much worse. In this case I slept very well. We got the suite though, the simpler rooms I dont know if they have the same beds. Breakfast was also good. My only complaint would be about the toilet sink area, because there is very little space around to place our hygiene products.

Olá Sra. Bruna, Obrigada por avaliar e compartilhar seus comentários sobre sua última estadia conosco! É uma honra receber o seu feedback e saber que teve uma experiência agradável em nosso hotel devido às acomodações e ao café da manhã! Por outro lado, lamentamos não atender a todas as suas expectativas em relação às acomodações. Permita-nos informar que também dispomos de outras categorias com diferentes decorações e instalações que podem agradá-la mais! Confira nosso site para mais informações e não hesite em nos contatar em caso de dúvidas. Esperamos recebê-la novamente em breve! Até logo! Thais Ghiro Customer Experience

Excellent stay

Customer review rating 4.6/5

Samuele Business - 16/03/2020 Confirmed reviews ALL

The hotel is comfortable and clean. All the people of the hotel is helpful and friendly

Hello Mr. Samuele, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

Had a great experience with my first visit to your hotel.

Customer review rating 4.6/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Overall, had a wonderful time with great support from your hotel staff. One great example was they making arrangements to fix the button my shirt ahead of a key meeting in a short amount of time. All of the staff including the front desk were very professional and helpful. This including allow me a few extra hours before checking out on the last day of my visit.

Dearest guest, Pullman is thankful for your excellent review! It is very gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Rest assured your compliments were transmitted to Analha and all our staff, thank you! Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

Location excellent, hotel well designed, staff amazing

Customer review rating 4.6/5

Bill G. Business - 10/03/2020 Confirmed reviews ALL

I had an extremely good experience and I would use the Pullman if I come back to Sao Paulo. The staff were so helpful right from the cleaners and catering staff to the concierge and the staff behind the desks - so helpful. The standard of English was EXCELLENT.

Hello Mr. Bill, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

Excellent experience.

Customer review rating 4.6/5

Leonardo J. Business - 10/03/2020 Confirmed reviews ALL

The hotel provides a great experience, including meals and gym structure.

Olá Sr. Leonardo, Muito obrigada pelo tempo dedicado em preencher a nossa avaliação de qualidade e por seu retorno tão positivo! É gratificante saber que tenhamos lhe proporcionado uma ótima hospedagem em nosso hotel. Esperamos ter a oportunidade de acolhê-lo novamente em breve! Thais Ghiro Customer Experience

good stay , nice hotel

Customer review rating 4.6/5

Conal Business - 06/03/2020 Confirmed reviews ALL

checkin was very pleasant experience , staff were upbeat and welcoming. Dining options and bar service were also relaxing to enjoy.

Hello Mr. Conal, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

Great Staff

Customer review rating 4.6/5

R.c. Couples - 06/03/2020 Confirmed reviews ALL

Great location, staff, amenities, bed πllows.

Olá Sr. C., Muito obrigada pelo tempo dedicado em preencher a nossa avaliação de qualidade e por seu retorno tão positivo! É gratificante saber que tenhamos lhe proporcionado uma ótima hospedagem em nosso hotel. Esperamos ter a oportunidade de acolhê-lo novamente em breve! Thais Ghiro Customer Experience

Everything great except the restaurant

Customer review rating 4.6/5

Iain Business - 06/03/2020 Confirmed reviews ALL

Great friendly door and security staff. Fantastic check in staff. Comfortable well appointed room. Excellent breakfast buffet - especially the wonderful buffet lady. And the worst restaurant dinner i have had in a decade... hey you cant have it all!

Dear Mr. Iain, Thank you for taking a moment to share your thoughts with us! We are pleased to acknowledge your satisfaction with the experience at Pullman São Paulo Ibirapuera! Although we are glad to hear your compliments, we are sorry for your experience in our restaurant. Please, do not hesitate to share more details about it so we can seek for improvements you find relevant! We hope to be part of new remarkable memories on your next visit to São Paulo! Best regards, Thais Ghiro Customer Experience

Good stay

Customer review rating 4.6/5

Catalina Business - 02/03/2020 Confirmed reviews ALL

I was for 2 weeks and I liked it very much because I was very close to my office, the services was incredible and the site was very appropriate

Hello Mrs. Catalina, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

Gret room. Great attention

Customer review rating 4.6/5

David B. Business - 02/03/2020 Confirmed reviews ALL

Service was great and the room was really good.

Hello Mr. David, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

Best Place to stay in Sao Paulo

Customer review rating 4.6/5

Hernan U. S. A. M. W. Business - 24/02/2020 Confirmed reviews ALL

Everyone is readily helpful and aiming to please. This time I brought three fellow co workers with me and all were delighted. The person that really really brightens up the stay and goes out of his way to help is your captain. I can't say enough about this guy he is a great asset for the hotel. I also see that I'm not the only customer that feels special he does not discriminate. He treats all the same and I bet all feel welcome.

Hello Mr. Hernan! We are very thankful for your excellent review! It is the greatest joy to hear the Captain and the rest of the staff make you feel at home and always contributes to an excellent stay. ♥ Hope to see you back soon in São Paulo! All the best from all of us, Thais Ghiro Customer Experience

Great views and location. Weak service.

Customer review rating 4.6/5

Anonymous Couples - 18/02/2020 Confirmed reviews ALL

Stayed in a spacious, contemporary furnished junior suite. The mattress was ready to be replaced and the thermostats remained faulty (pegged at 19 degrees) even after I requested it’s repair. Free Espresso pods and water we’re not replaced daily and required regular calls to house keeping despite the guest service manager’s assurance that it would be addressed. The gym is above average for a hotel.

Dearest guest, Thank you so much for taking the time to evaluate your stay at Pullman SP Ibirapuera. We regret the discomforts during your stay with us. We want to show our attention to the smallest details and your last experience truly does not reflect the excellence for which we work and value so much. We affirm that your notes are very important for our continuous improvement. Rest assured the Housekeeping Manager is already changing procedures so these situations do not recur, as is the Maintenance Manager and his team. We wish to have the opportunity to provide you with a better experience in the near future. We are at your disposal. Regards, Thais Ghiro Customer Experience

Disappointing

Customer review rating 4.6/5

João V. Business - 16/02/2020 Confirmed reviews ALL

I spent more than 4 hours to check in.

Prezado Sr. João V., A equipe do Pullman SP Ibirapuera agradece por ter sido escolhido como seu hotel em São Paulo. Gostaríamos de pedir nossas mais sinceras desculpas pelos contratempos enfrentados em sua chegada. Garantimos que este definitivamente não é o padrão da qualidade que buscamos proporcionar aos nossos clientes. Permita-nos informar que durante a sua hospedagem estávamos passando por um período de altíssima ocupação, e junto de uma falha operacional, ocorreram para o check-in. A nossa maior preocupação foi o seu conforto enquanto conosco e fizemos o melhor para atendê-lo na espera por seu apartamento. Compreendemos que nossas explicações não revertem suas impressões sobre sua estada, porém esperamos sinceramente que possamos ter outra oportunidade de acolhê-lo e lhe proporcionar uma experiência na qual não mediremos esforços para reconquistar sua confiança em nossa hospitalidade. Estamos à sua disposição. Cordialmente, Thais Ghiro Customer Experience

great hotel staff

Customer review rating 4.6/5

Antonello Business - 16/02/2020 Confirmed reviews ALL

All the staff were very friendly and genuine trying to please the customer. At times the service was not perfect but following a complaint, the staff was ready to try and make it right. That is most appreciated !!!

Dearest Mr. Antonello, There is no better feedback then yours! We are very happy to know that, despite any unforeseen events, the reaction of our team contributed to your satisfaction. :) Also, do not hesitate show us more points of improvements, so we can treat them immediately. We really do appreciate reviews like yours that motivate the whole staff, so thank you. Hope to see you soon in São Paulo! Thais Ghiro Customer Experience

Great stay

Customer review rating 4.6/5

Ronielnavarro Business - 15/02/2020 Confirmed reviews ALL

Gentle staff, breakfast was good. Location is convenient.

Estimado Sr. Roniel, ¡Gracias por dedicar un momento para llenar a nuestra encuesta de calidad! Estamos encantados con su retorno positivo y por saber que ha tenido una buena experiencia en nuestro hotel. ¡Esperamos su visita en otras oportunidades! ¡Hasta pronto! Thais Ghiro Customer Experience

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