Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 1,390 reviews

Pullman Sao Paulo Ibirapuera - Image 1
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Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brazil

Description

Hotel extras

  • Walking distance from Ibirapuera Park.

  • Gastronomy and mixology are undoubtedly a highlight of the experience.

  • 24-hour gym and swimming pool.

  • 15 event rooms of various layouts.

  • Only a 9-minute drive to São Paulo-Congonhas Airport.

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Telephone
Fax +55 11 5088-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,390 reviews

Customer review rating 4.5/5

Osvaneo A. F. Business - Confirmed reviews ALL

What stood out the most during my stay was the genuine kindness and respect from the staff. As someone who has not always felt equally welcomed in every place, I truly appreciated the inclusive and warm atmosphere here. The gym is excellent, and the easy access to Ibirapuera Park is a great advantage. Overall, a very comfortable and positive experience.

Dear Osvaneo, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Ibirapuera. We are delighted to hear that you had an excellent and comfortable experience during your first visit to our hotel. It brings us great joy to know that our team’s genuine kindness and respect contributed to your positive impression. We strive to create an inclusive and welcoming atmosphere for all our guests, and it is rewarding to hear that we succeeded in making you feel at home. We are thrilled that you plan to return on your next trip to São Paulo. Your satisfaction is our priority, and we look forward to welcoming you back and providing you with another memorable experience. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #ProvokingNewExchanges

Customer review rating 4.5/5

Melissa C. Business - Confirmed reviews ALL

The hotel was clean and lovely. The staff were polite and friendly. The breakfast was very enjoyable. The check-in & out process was very easy.

Dear Melissa, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I. Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Customer review rating 2.5/5

Bruce B. Business - Confirmed reviews ALL

We held a conference last week for 125 delegates and found the facilities of lower quality than we expected. E.g. a couple of the doors to the conference room did not function properly. Hotel elevators were extremely slow

Dear Bruce, Thank you for taking the time to share your detailed feedback following your recent stay and conference with us. We truly value your comments regarding the location perception, room dimensions, and the overall condition of the facilities. Your observations about the conference infrastructure, including the doors and elevator performance, are especially important and have been shared with our technical and operations teams for review and improvement. Feedback such as yours is essential in helping us enhance both our accommodations and event experience. We appreciate your trust in hosting your conference with us and hope to have the opportunity to better serve you in the future. Respectfully, Monick I. Fernandez Customer Experience

Customer review rating 4.5/5

Johan F. Business - Confirmed reviews ALL

The service in the hotel is great. Arthur, Fábio, Mariana, Cinthya, Karol, João Carlos, Adilson, Matheus are some of the people who were really great. The system of the hotel regarding stays is bad. We sent a list of the people who were going to stay in the hotel, names, e-mails, phones and how it would be paid (direct or via contract), but once they arrived in the hotel to check-in, some names were not found and and during check-out, the crew made a mess regarding payment, I assume because of the faulty system. It needs to be improved.

Deear Johan, Thank you for taking the time to share your detailed feedback. We are truly pleased to hear that our team provided you with great service — your recognition means a lot to them. On the other hand, we sincerely apologize for the inconvenience faced during check-in and check-out. Please be assured that your comments have been shared with the relevant managements, and we are reviewing our processes to improve and avoid similar situations in the future. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back under better circumstances. Monick I. Fernandez Customer Experience

Customer review rating 4.0/5

Navneet D. Business - Confirmed reviews ALL

Clean rooms, Good breakfast and drinks. Enjoyed my stay there.

Dear Mr. D., The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that, in general, you enjoyed your stay with us. At the same time, we are sorry that we did not meet all of your expectations and that your experience was not entirely satisfactory. Please know that the return of our customers is essential, as we always seek to show excellence in hospitality. We guarantee that your comments have been taken to the responsible managers, who will work on improvements with their teams. In no way we intended to cause you any displeasure. We hope that you can trust our services and products quality management, and that we can have the opportunity to welcome you again, so that we can provide you with a better experience. Monick I Fernandez Customer Experience

Other web-users rate our hotel

  • 205 reviews 9.2/10 Location
  • 548 reviews 6.4/10 Room
  • 1,018 reviews 8.9/10 Service
  • 12 reviews 4.9/10 WiFi
  • 353 reviews 8.9/10 Breakfast
  • 329 reviews 8.3/10 Food
  • 175 reviews 7.8/10 Vibe
  • 174 reviews 7.4/10 Amenities

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