Mercure Sao Paulo Alamedas 4 stars

Customer review rating (ALL Rating) 4.3/5 1,584 reviews

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Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP, 01411000 SAO PAULO, Brazil

Description

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Alamedas

Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP
01411000 SAO PAULO
Brazil

GPS:-23.56008, -46.66094

Telephone
Fax +55 11 3069-1590

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DA FRANCO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,584 reviews

TripAdvisor Rating  3.9/5  1,517 reviews

Customer review rating 3.0/5

Lea Z. Business - Confirmed reviews ALL

The room was nice unfortunately was the toilet not clean. Some of the employees didn’t speak English. I tried to call the restaurant and they just hung up the phone because I don’t speak Portuguese and he doesn’t speak English. The breakfast was very good and plenty of choices. The area felt safe to walk around.

Dear Mrs. Z., Thank you for taking the time to share your experience with us. We deeply regret that the cleanliness standard in your bathroom did not meet your expectations, and we sincerely apologize for this serious lapse in our services. We have taken note of your comments regarding the language barrier encountered with some members of staff and, in particular, the frustrating incident when trying to contact the restaurant. We recognize that effective communication is essential, and the reported behavior of hanging up the phone in no way reflects our standards of service. This point will be immediately addressed with the relevant teams to ensure that all guests are assisted. We are pleased, however, to hear that the security of the area and the comfort of the room were positive, and that our breakfast, with its diverse options, was to your liking. Your observations are crucial to the continuous improvement of our services. We hope to have the opportunity to welcome you back to demonstrate the high standard of quality and hospitality we strive to offer. Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 5.0/5

Cleiton A. Families - Confirmed reviews ALL

The staff was amazing and very friendly. They handled every request quickly and with a smile

Dear Cleiton a., We appreciate your kind words regarding your recent stay. We are pleased to know that our team provided you with exceptional service and promptly attended to your requests. Your feedback is highly valued, and we look forward to welcoming you again. Thaciane S Reception Coordinator Mercure São Paulo Alamedas

Great Location and hotel

TripAdvisor rating 5.0/5

GoPlaces36380955911 TripAdvisor review

Very comfortable hotel, nice big bedrooms with lots of extra space. Helpful staff at the front desk. Great breakfast and very convenient location.

Dear GoPlaces36380955911, Thank you for your feedback regarding your stay at our hotel! We are very pleased to hear that our staff and facilities contributed to making your stay enjoyable. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees, who work hard every day to provide you with excellent service. We hope to have the pleasure of welcoming you back soon for another equally enjoyable stay. Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 5.0/5

Wesley A. S. Business - Confirmed reviews ALL

Hotel otimo

Prezado Sr. Wesley, Agradecemos por sua avaliação, saiba que ela é extremamente valiosa para nós. Atenciosamente, Thaciane S. Coordenadora de Recepção e Reservas

Customer review rating 4.0/5

Fernando A. E. Business - Confirmed reviews ALL

From our arrival everyone in the staff was very friendly. Breakfast was amazing. The location is wonderful. The pool was a little cold but not hard to handle. The room needs a little work on, renewal of some parts, painting... little by little it will get there.

Dear Mr. Fernando, Thank you for reviewing your stay at Mercure São Paulo Alamedas. We are delighted to hear that the friendliness of our staff, the quality of the breakfast, and the location contributed positively to your experience. We have taken note of your comment about the pool temperature and, in particular, your specific suggestions regarding the need for improvements and renovation in the room. We would like to assure you that your comments are very valuable to our continuous improvement process. We are committed to carrying out the necessary renovations to further enhance the quality of our accommodations. We hope to welcome you back soon so you can enjoy the improvements we have made. Sincerely, Thaciane S. Reception and Reservations Coordinator

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Other web-users rate our hotel

  • 573 reviews 9.7/10 Location
  • 761 reviews 7.4/10 Room
  • 656 reviews 8.4/10 Service
  • 30 reviews 3.6/10 WiFi
  • 421 reviews 7.6/10 Breakfast
  • 265 reviews 7.1/10 Cleanliness
  • 231 reviews 2.6/10 Amenities
  • 37 reviews 1.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.