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Mercure São Paulo Alamedas Hotel 4 stars

Customer review rating 4.4/5 6,898 reviews

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Mercure São Paulo Alamedas Hotel
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+ 18 Services

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000 são paulo
brazil

Tel: +551130691600

Fax: (+55)1130691590

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE :  Trianon Masp

  • METRÔ :  Consolação - 2 quadras

GPS :-23.560173, -46.66074

Our accommodation(s)

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Standard apartment with 2 single size beds

  • Max. number of persons: 2
  • Area: From 42 m² / 452 sq ft
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

DA FRANCO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56 m²

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,898 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,375 reviews

Well located and friendly staff

Customer review rating 5.0/5

Jennifer B. Business - 01/05/2021 Confirmed reviews ALL

One week in São Paulo at an excellent location, comfortable bed and attentive staff.

Customer review rating 1.5/5

Anonymous Couples - 26/04/2021 Confirmed reviews ALL

Very strong smoke smell and only partial window in bedroom. I wasn't aware that the floor was mixed smoking and non-smoking. The smell of smoke was unbearable on our last 2 days to the point where I'm having chest pain from coughing so much. In future, guests should be informed at check in that there are smoking rooms on the same floor so that guests can decide to move to a strictly non-smoking floor as this poses a health risk for allergy and asthma sufferers. The bedroom windows in this hotel don't have a complete set of glass panels, only one. The side of the window frame not covered by glass is covered by a metal blind type of closing which lets the elements (cold, heat, humidity) and outside noise in making it feel like the outside is right inside the bedroom with you. Our room was right above the service entrance for employees who would have a chat in the early morning before starting work (before 7am) and because there isn't a full window, we could hear them clearly. It's not their wrongdoing, it's a design flaw in the hotel.

good

Customer review rating 3.5/5

Jorge Solo - 19/04/2021 Confirmed reviews ALL

i was just trying to rest.

Prezado Jorge, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Excellent staff

Customer review rating 4.5/5

Guilherme Business - 04/03/2021 Confirmed reviews ALL

The staff was really friendly and helpful, guaranteeing an amazing stay.

Prezado Guilherme, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe, e em especial com o Ronaldo, a Natalie e o Wellington :) A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

location is perfect

Customer review rating 4.5/5

Felipe A. Business - 15/02/2021 Confirmed reviews ALL

Clean, organized, good stay

Great location, comfortable rooms, nice staff.

Customer review rating 4.5/5

Ramon L. Business - 25/01/2021 Confirmed reviews ALL

I like to stay in this hotel because it has an excellent location, comfortable rooms, and good rates. I will certainly come back again.

Dear Ramon L., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Great Hotel

Customer review rating 5.0/5

Michael Couples - 23/01/2021 Confirmed reviews ALL

Great location within walking distance of anything you would need.

Dear Michael D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas
Customer review rating 2.5/5

Anonymous Couples - 26/12/2020 Confirmed reviews ALL

Okay. Requested room on high floor and received room on 1st floor - which is a disappointment. And no complimentary water.

Dear. Mr. Raphael F., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we hadn’t your preference room available on the higher floor the day you arrived. They were occupied and the others were “resting” due Accor Safe procedure of not having check-ins in the same day of check-outs. The 2 bottles of water were refunded in your credit card account. We are sorry about our misunderstood. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

average stay

Customer review rating 3.0/5

Marius Solo - 22/12/2020 Confirmed reviews ALL

It was the third time that I stayed at this hotel. I did not enjoy it on this occasion as I had to move rooms and did not have good quality of sleep.

Dear Mariusz, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Great stay

Customer review rating 5.0/5

Bruna B. Friends - 21/12/2020 Confirmed reviews ALL

Very nicely located hotel, easy to access and with super friendly staff. I'd strongly recommend staying there! Our room had an amazing view too

Prezada Bruna, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Ótima estadia

Customer review rating 4.0/5

Sergio M. Solo - 17/12/2020 Confirmed reviews ALL

Staff 100%

Prezado Sergio Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Great hotel

Customer review rating 4.5/5

Fernanda P. Couples - 30/10/2020 Confirmed reviews ALL

I loved the location and the rooms. I only wish we had a couple of towels given the fact that I mentioned on the phone we were a couple, we only had one at arrival. Once I asked for it someone brought us another one. I also wished there was a comforter or blanket on top of the sheets. The fee for breakfast was a bit steep so we had breakfast somewhere else. Overall room was clean and staff was nice, friendly and helpful, I would recommend. it.

Prezada Fernanda, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. As observações feitas, em especial referente ao enxoval do quarto, já foram compartilhadas. Pedimos desculpas pelo ocorrido e atuaremos na correção. Não deixaremos de compartilhar os elogios para a amabilidade da equipe. :) Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Great location, comfortable apartment, friendly staff

Customer review rating 5.0/5

Jeff T. H. Couples - 26/10/2020 Confirmed reviews ALL

We stay at this property a few times every year and enjoy the location, the friendly and helpful reception desk employess. Everyone was attentive and caring, but I would like to pay special compliments to Allen and Larissa Asano for going above and beyond.

Dear Mr. Jeff, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Allen and Larissa! :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Antoniolli Gerente Geral Mercure Alamedas

Great location, comfortable room, microwave is key.

Customer review rating 5.0/5

Ramon L. Business - 21/08/2020 Confirmed reviews ALL

Check in was easy. I changed my reservation, adding a day, with no problem. Friendly staff.

Dear Ramon L., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Thais Candido Front Desk Manager

Pleasant and harmonic atmosphere.

Customer review rating 5.0/5

Roberto P. Solo - 07/04/2020 Confirmed reviews ALL

Outside the property due to the fact of the size of the building I was catch by surprise. The staff was really helpful and on spot soon I need it with a warm smile can provide my demands. The breakfast was awesome too. I would like to say thanks for all Mercury team. Roberto P..

Fantastic.

TripAdvisor rating 5.0/5

Adilson O Family - 05/09/2019 TripAdvisor review

Fantastic hotel located in a good area, near Avenida paulista - SP. The hotel is very comfortable and the staffs are ready to help you and friendly to give you walking tips about the city as well. It is a safe place to go out for a walk. Tks

Dear Adilson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards. Livia A.

Good hotel and an ok location

TripAdvisor rating 3.0/5

ValdirCampanini Family - 12/06/2019 TripAdvisor review

Me and my family (wife and daughter) spent a week here and had a great stay. The staff is very helpful and the amenities are really good. The location for business is nice, but for a vacation is not so good considering that you will get the traffic jam from Paulista Avenue and surrounding on daily basis. In the overall it was a pleasant stay.

Dear Valdir Campanini, Thank you for the great review of our staff and amenities. From this location you can walk to museums, theaters, shopping malls, parks, bookstores, restaurants and bars. There is also the subway station walking distance, so you can avoid traffic jam. The hotel offers a good swimming pool for those who are on vacation or who have time available to enjoy it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

Very good but could be excellent

TripAdvisor rating 4.0/5

Kris K Solo travel - 15/05/2019 TripAdvisor review

Everything about this hotel was just great, nice location, very good front desk staff, clean nice room and very responsive housekeeping. But it could have been excellent if, if they could have provided a wine or beer bottle opener in the room along with the other things provided in the hotel. Each time I needed to open a wine bottle or beer bottle one of the staff bring one up to my room waits until I used it as they had only one opener for the hotel. This happed 3 times in my 4 day stay. Those openers cost less than $5 and not sure why this big deal. Hope this hotel will take care of this minor issue and gain an Excellent rating from customers like me! That said, kudos to the front desk staff, always very helpful.

Dear Kris, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bottle opener should have been left in your room during your hole stay. Employees will be instructed in this matter. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia A. General Manager

Ok, but improvement needed

TripAdvisor rating 3.0/5

Sven v Business - 15/05/2019 TripAdvisor review

WiFi speed was far below what was needed, the room was a little outdated and lacked good isolation plus some small inconveniences. Breakfast was ok, but can be improved. The staff is really helpful and deserve a compliment!

Dear Sven, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms were all refurbished and are available in 3 categories: Privilege, Suite and Standard. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

Great as always.

TripAdvisor rating 5.0/5

Pioneer31637415555 Friends getaway - 21/01/2019 TripAdvisor review

One of the best hotels in the region. Clean, good restaurant, good service, great location, hight sleep quality.This time my unic problem was with one of the taxi drivers that works in front of the hotel and his hate speech during the travel for the airport. I think in change the hotel next time because I´m afraid of him.. His name is gino I think, but I don´t want my name in this review, please, because I´m afraid.

Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Livia A. General Manager

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