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Mercure São Paulo Alamedas Hotel 4 stars

Customer review rating 4.4/5 6,589 reviews
Mercure São Paulo Alamedas Hotel
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Hotel extras

  • Advantage 1

  • Advantage 3

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000
são paulo
brazil

Tel: +551130691600

Fax: (+55)1130691590

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE :   Trianon Masp

  • METRÔ :   Consolação - 2 quadras

GPS :-23.560173, -46.66074

Our accommodations

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 42m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard with 3 single beds

  • Max. number of persons: 3
  • Area: From 42m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 42m²
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 42m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

DA FRANCO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,589 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,365 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located but very basic ammenities

Customer review rating 4.4/5

Anonymous Solo - 14/02/2020 Confirmed reviews ALL

The room service doesn't speak English, the bathroom had no shower gel, the staff deactivated my room key accidentally. It was a total nightmare. The only good part of this hotel is the prime location.

Great location and amazing service

Customer review rating 4.4/5

Valdir C. Families - 13/02/2020 Confirmed reviews ALL

This hotel is a favorite every time I visit Sao Paulo. Location is good, service is spot on and staff is amazing, with a front desk that makes you feel welcome. Definitely a must!

Good stay

Customer review rating 4.4/5

Anonymous Solo - 11/02/2020 Confirmed reviews ALL

Overall very positive, friendly staff

Good location with friendly and helpful staff

Customer review rating 4.4/5

Andrew V. U. Business - 08/02/2020 Confirmed reviews ALL

Great

The staff is amazing

Customer review rating 4.4/5

Anonymous Couples - 03/02/2020 Confirmed reviews ALL

The staff is amazing. ALL staff can't do enough to make you comfortable - chamber maids included !

Great location, nice rooms, and good price

Customer review rating 4.4/5

Beatriz V. Business - 18/01/2020 Confirmed reviews ALL

The personnel at the front desk was very welcoming and cared to make my check in process efficient. Breakfast was delicious. The breakfast staff was not very attentive but I think it was because of the language barriers

Dear Beatriz V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Kushiyama Gerente Geral Mercure Alamedas

very good. could have used a bit of concierge service

Customer review rating 4.4/5

Anonymous Families - 12/01/2020 Confirmed reviews ALL

overall very good. Being English speaking and a tourist, it would have improved our stay to have someone available to answer travel related questions.

Elevators a big problem!!

Customer review rating 4.4/5

Luiz G. T. Couples - 03/01/2020 Confirmed reviews ALL

do not working!!

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Reliable yet no-frills hotel

Customer review rating 4.4/5

Es Couples - 03/01/2020 Confirmed reviews ALL

My first impression of this hotel was somewhat negative because I had booked a superior suite and the allocated room looked very small for this category of room. I even double checked with the front desk, they advised me that the rooms were all same size (small) and that the amenities were the only thing that changed for the superior suite, like availability of bathrobes for instance. However, this was a strange comment as I didn't have bathrobes in the room either. In the end, this first room proved extremely noisy in the morning (refurb works at the hotel) and we were woken up by construction noise and then we proactively asked to move to another room on a lower floor, which turned out to be of the size I expected (still no bathrobes though).

Bathroom lacking

Customer review rating 4.4/5

Scott Couples - 28/12/2019 Confirmed reviews ALL

The bathroom was lacking. The shower didn’t drain properly, the toilet was temperamental, and the fit and finish of the room was off. The rest of the hotel room was great. But the bathroom just wasn’t.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Too expensive for the level of quality offers in the hotel

Customer review rating 4.4/5

B. L. Couples - 14/12/2019 Confirmed reviews ALL

Over noisy at night and during the day. Your breakfast personal really shows that they don’t mind our request Not network in the room

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Rooms Need improvements

Customer review rating 4.4/5

Carlos Business - 14/12/2019 Confirmed reviews ALL

My guest room number was 219, on the first night I noticed that the front door had a considerable gap all over it when closed meaning that noises and part of the corridor light would enter the room, it was unfortunate that the Guest from the front room was watching TV during the whole night and it was if I was watching it let alone the light beams on my face due to the bed angle with the front door having the described gaps. In order to mitigate this issue, I positioned my head were the feet were supposed to be. Please note that other rooms also seemed to have such gaps as it was possible to hear clearly what people were talking, if they were having a shower or using the bathroom and so forth. Having said that, two points of improvements: - Verify if a door frame rubber seal can be installed in all rooms - Add a Iron and Ironing board, during business trips one may need to iron their clothes (once more) for the next day to be presentable. Regards.

Dear Carlos, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As for the iron and ironing board we have them available upon request, you can call the reception at any time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Rotina

Customer review rating 4.4/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Habitual

Prezado, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Overall we were satisfied

Customer review rating 4.4/5

Vijayendra K. G. Families - 21/11/2019 Confirmed reviews ALL

Nothing to complain, it was a short and necessary stay.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive different feedbacks. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

An awful experience to forgetting

Customer review rating 4.4/5

Anonymous Families - 08/11/2019 Confirmed reviews ALL

Dirty, noisy, bad smell, ...

Excellent stay.

Customer review rating 4.4/5

Jf Business - 01/11/2019 Confirmed reviews ALL

Terrific. I had a minor problem with my original room (strong smell of gas in the bathroom) and the staff moved me into another room that was perfect. Thank you.

GOOD BUT NOT A MERCURE LEVEL IN BRASIL

Customer review rating 4.4/5

Michele Business - 26/10/2019 Confirmed reviews ALL

No special issues to underline, but Mercure level is better in other countries.

Dear Michele T., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager
Customer review rating 4.4/5

Valeria Families - 25/10/2019 Confirmed reviews ALL

Aconchego

Prezada Valeria Masaru O., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Ficamos felizes em saber da sua satisfação com nossos serviços, instalações e privilegiada localização. Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

dirty room

Customer review rating 4.4/5

Anonymous Families - 24/10/2019 Confirmed reviews ALL

the housekeeping does not clean the room. I asked for swimming pool towels and wait more than a hour and never came.

Dear Marcelo L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned (housekeeping service) and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Beautiful room, responsive staff, and a perfect location! What could be better?

Customer review rating 4.4/5

Robert N. Business - 30/09/2019 Confirmed reviews ALL

We loved it.

Dear Robert N., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager
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