Mercure Sao Paulo Alamedas 4 stars

Customer review rating (ALL Rating) 4.4/5 1,579 reviews

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Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP, 01411000 SAO PAULO, Brazil

Description

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Alamedas

Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP
01411000 SAO PAULO
Brazil

GPS:-23.56008, -46.66094

Telephone
Fax +55 11 3069-1590

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DA FRANCO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,579 reviews

Customer review rating 4.5/5

Sarah H. Business - Confirmed reviews ALL

Staff were helpful and the hotel felt safe.

Dear Ms. H., We are delighted to hear that our staff was helpful and that you felt safe during your stay with us! Ensuring the well-being and peace of mind of our guests is always our top priority. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 4.0/5

Abisha B. Business - Confirmed reviews ALL

the AC unit in the room could not adjust temperature to suit the preferred settings

Dear Mr. B., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the air conditioner not being set to your preferred temperature. Please be assured that our maintenance team has already been notified and is inspecting the system in that room to ensure it works perfectly for future guests. We value your comfort and hope to have the opportunity to welcome you back for a perfect experience. Sincerely, Thaciane S Reception and Reservations Coordinator

Customer review rating 3.5/5

Antonio P. Families - Confirmed reviews ALL

The bed, and bed sheets were comfortable. The room was clean. The down side was the shower. Poor pressure.

Dear Mr. P., Thank you for your feedback. We are glad that the clean room and comfortable bed contributed to your satisfaction. However, we apologize for the issues with the shower pressure and the quality of the towels; we have already forwarded your comments to the maintenance and housekeeping teams so they can make the necessary improvements. We hope to have the chance to offer you a better stay in the future. Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 4.5/5

John M. Solo - Confirmed reviews ALL

I've been to several hotels in São Paulo and consider this my favourite: good location and good value. My room and bathroom were large - bizarrely the wash basin was tiny. I liked that the room was always cleaned when I got back from lunch.

Dear Mr. M., Thank you for choosing us once again and for naming us your favorite hotel in São Paulo! We are delighted to hear that our location and value for money met your expectations. It’s also great to hear that our housekeeping team provided prompt service during your lunch break. Regarding the bathroom layout and the size of the sink, we appreciate your feedback; your input is essential, as we are constantly looking for ways to improve our guests’ experience. We look forward to welcoming you again on your next trip to the city. Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 1.5/5

Marle J. Families - Confirmed reviews ALL

We had booked two privilege rooms and were assigned rooms 222 and 225, which did not meet the booking criteria. They moved us to a privilege room, but our children remained in the standard room. I requested that they be moved to another room or that I be reimbursed for the difference in price. I went back to reception three times in a row without receiving a response. On the last day, I was informed that I would receive a 10% discount on the room—what a gift! I was also told that my 12-year-old daughter's breakfast would be reduced by the discount because it's free for children up to 11 years old... I had clearly indicated her age when making the reservation on the website. Four days have passed, and I still haven't received a refund. I also thought I would be offered loyalty points as compensation, but no, nothing at all. Service quality needs improvement.

Dear Ms. J., Thank you for sharing your feedback. Please accept our sincere apologies for the frustration caused during your stay. Regarding room assignments, we would like to clarify that our team proactively changed the reservations so that you and your children could stay on the same floor, as the originally booked apartments did not offer this option. However, we clearly failed to communicate this change properly during check-in, which led to the subsequent misunderstandings. We also regret that our communication regarding the price difference and the breakfast policy did not meet your expectations. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned. Once again, we thank you for your feedback and hope to regain your trust during a future stay. Sincerely, Thaciane S. Reception and Reservations Coordinator

Other web-users rate our hotel

  • 549 reviews 9.7/10 Location
  • 730 reviews 7.6/10 Room
  • 632 reviews 8.3/10 Service
  • 19 reviews 7.3/10 WiFi
  • 425 reviews 6.6/10 Comfort
  • 401 reviews 7.7/10 Breakfast
  • 253 reviews 7.1/10 Cleanliness

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