Mercure São Paulo Alamedas Hotel 4 stars

TripAdvisor rating 4.0/5 1,350 reviews
Mercure São Paulo Alamedas Hotel
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Hotel extras

  • Advantage 1

  • Advantage 3

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000
são paulo
brazil

Tel: +551130691600

Fax: (+55)1130691590

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE :   Trianon Masp

  • METRÔ :   Consolação - 2 quadras

GPS :-23.560173, -46.66074

Our accommodations

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard with 3 single beds

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 42
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Suite with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

DA FRANCO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,375 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,350 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Rotina

Customer review rating 4.4/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

Habitual

Prezado, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Overall we were satisfied

Customer review rating 4.4/5

Vijayendra K. G. Families - 21/11/2019 Confirmed reviews ALL

Nothing to complain, it was a short and necessary stay.

An awful experience to forgetting

Customer review rating 4.4/5

Anonymous Families - 08/11/2019 Confirmed reviews ALL

Dirty, noisy, bad smell, ...

Excellent stay.

Customer review rating 4.4/5

Jf Business - 01/11/2019 Confirmed reviews ALL

Terrific. I had a minor problem with my original room (strong smell of gas in the bathroom) and the staff moved me into another room that was perfect. Thank you.

GOOD BUT NOT A MERCURE LEVEL IN BRASIL

Customer review rating 4.4/5

Michele Business - 26/10/2019 Confirmed reviews ALL

No special issues to underline, but Mercure level is better in other countries.

Dear Michele T., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager
Customer review rating 4.4/5

Valeria Families - 25/10/2019 Confirmed reviews ALL

Aconchego

Prezada Valeria Masaru O., Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Ficamos felizes em saber da sua satisfação com nossos serviços, instalações e privilegiada localização. Esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Livia Alvisi Gerente Geral Mercure São Paulo Alamedas

dirty room

Customer review rating 4.4/5

Anonymous Families - 24/10/2019 Confirmed reviews ALL

the housekeeping does not clean the room. I asked for swimming pool towels and wait more than a hour and never came.

Dear Marcelo L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems mentioned (housekeeping service) and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Livia Alvisi General Manager

Beautiful room, responsive staff, and a perfect location! What could be better?

Customer review rating 4.4/5

Robert N. Business - 30/09/2019 Confirmed reviews ALL

We loved it.

Dear Robert N., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Quality and location.

Customer review rating 4.4/5

Rodolfo Families - 17/09/2019 Confirmed reviews ALL

Kind crew members, great location.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thiago Oliveira AccorHotels Customer Digital Card Ambassador Mercure São Paulo Alamedas

Excellent

Customer review rating 4.4/5

Anonymous Couples - 10/09/2019 Confirmed reviews ALL

Great location - very nice hotel, excellent rooms. Arthur and the rest of the staff were very helpful - thank you very much!

Dear Miles G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Fantastic.

TripAdvisor rating 4.0/5

Adilson O Family - 05/09/2019 TripAdvisor review

Fantastic hotel located in a good area, near Avenida paulista - SP. The hotel is very comfortable and the staffs are ready to help you and friendly to give you walking tips about the city as well. It is a safe place to go out for a walk. Tks

Dear Adilson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards. Livia A.

Reliable good quality

Customer review rating 4.4/5

Marguerite H. Solo - 25/08/2019 Confirmed reviews ALL

Very good service, location and accommodations.

Dear Marguerite H., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Candido Front Desk Manager Mercure SP Alamedas

Great accomodations, but the internet connection is terrible

Customer review rating 4.4/5

Elker Business - 23/08/2019 Confirmed reviews ALL

The hotel facilities are great, very comfy and clean. But you realy have to improve the wifi. It´s horrible to use, I tried to work at hotel but it was impossible, I had to gave up because the connection was too slow, it didn't work at all.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Alamedas Hotel. The Internet service has been upgraded a couple of months ago. It is being monitored to see if further investment will be required. We hope to see you soon. Sincerely, Thiago Oliveira Mercure Quality

Very good

Customer review rating 4.4/5

Hr Business - 07/08/2019 Confirmed reviews ALL

Very good hotel, clean room, personal nice and friendly, excellent location. Safe.

Agradecemos por avaliar sua hospedagem no Mercure São Paulo Alamedas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Atenciosamente, Thiago Oliveira Qualidade Mercure

Just OK

Customer review rating 4.4/5

Gil Couples - 05/08/2019 Confirmed reviews ALL

Although understandable that our requests when checking-in online should be fulfilled solely according to availability, the hotel chain could make a greater effort in securing more benefits for Le Club Platinum members.

Dear Gil De O., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago O. Qualidade Mercure Mercure São Paulo Alamedas

Nice hotel ... BUT ....

Customer review rating 4.4/5

Dis Business - 30/07/2019 Confirmed reviews ALL

I enjoyed my stay. I think that I could have been and perhaps should have been given a nicer room, on a higher floor, with a view of Sao Paulo, given that I stayed for 9 consecutive nights. I certainly felt that guests who were in for a weekend were treated to such nicer rooms. The breakfast was included in my rate which was perfect and the breakfast selection was good. The location of the hotel is very good but be careful of a significant DANGEROUS pavement issue a few meters from the Hotel where there is a two foot drop, "step" between one portion of the pavement and the next, as you walk towards the hotel down the hill. Given its proximity to the Hotel and given that if a guest stumbled and fell at this point, at this "step" in the pavement, they would absolutely break their arm, wrist, leg, or injure themselves more significantly!!!, it is a shame that the Hotel Management is not more proactive in repairing this pavement and plugging the drop with a concrete ramp which would limit the danger to all including its guests. It would be an act for the greater good of the community, and it would remove a very DANGEROUS aspect of the street close to the Hotel.

Dear Iandr S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and management as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thiago Oliveira Qualidade Mercure

Good

Customer review rating 4.4/5

No Friends - 25/07/2019 Confirmed reviews ALL

I liked it. But I find the keys to the rooms as annoying.

Apreciamos imensamente seus comentários sobre sua hospedagem no Mercure São Paulo Alamedas. É sempre um prazer receber feedbacks de nossos clientes. Seus comentários serão compartilhados com nossas equipes. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Atenciosamente, Thiago Oliveira Qualidade Mercure Mercure São Paulo Alamedas
Customer review rating 4.4/5

Katherine G. Families - 24/07/2019 Confirmed reviews ALL

Great

Dear Katherine G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager

Well satisfied

Customer review rating 4.4/5

Anonymous Friends - 21/07/2019 Confirmed reviews ALL

Good service, staff at the front desk spoke good English. BUT the key did not perform to our expectations in the elevators.

Dear Arild B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia Alvisi General Manager

Great stay!

Customer review rating 4.4/5

Anonymous Solo - 06/07/2019 Confirmed reviews ALL

Arthur, the staff at the reception counter was most helpful! Many thanks also for the great tips around the city! Room is nice, location is perfect, I had a great stay and would definitely recommend to others.

Dear Silvia B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and Arthur. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi General Manager
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