Mercure São Paulo Alamedas Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 7,378 reviews

ALLSAFE approved hotel

Mercure Sao Paulo Alamedas Hotel
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+ 17 Services

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure São Paulo Alamedas Hotel

Rua Padre Joao Manuel 202
Jardins
SAO PAULO SP
01411000 são paulo
brazil

Fax: (+55)1130691590

Check-in from 14h00

Check out up to 12h00

  • AIPORT BUS SERVICE:  Trianon Masp

  • METRÔ:  Consolação - 2 quadras

GPS:-23.560173, -46.66074

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

DA FRANCO

Our accommodation(s)

Guests can choose from three room categories: Standard, Superior and the exclusive Privilege Room, in addition to a wide range of services offered to ensure your stay is as comfortable as possible.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 56

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
Mercure São Paulo Alamedas Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,378 reviews

TripAdvisor Rating 4.0/5

1,392 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Terrible experience

Customer review rating 0.5/5

B. Families - 23/12/2021 Confirmed reviews ALL

My experience with Mercure Alamedas was terrible. The hotel room had a strong chemical smell, bedsheets were stained and dirty. Hallway didn't have proper lighting. I would not recommend this place.

Dear Bianca, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Very old hotel that need a complete renovation.

Customer review rating 1.5/5

Philippe A. Families - 23/12/2021 Confirmed reviews ALL

The room was dirty under the bed and under the sofa. The isolation of the windows was terrible. It was my worst experience in a Mercure unfortunately.

Dear Philippe, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Always a good choice for short stays

Customer review rating 4.5/5

Carlos P. Couples - 22/12/2021 Confirmed reviews ALL

If I need to stay near the Avenida Paulista, this is my preferred choice. Comfortable bedrooms, nice amenities, and a warm and friendly welcome from all staff. Breakfast is just fine. It could have more diversity.

Dear Carlos, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Well located

Customer review rating 3.5/5

Anonymous Business - 13/12/2021 Confirmed reviews ALL

Well located place.

Prezado Antonio Carlos, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Todas as suas observações serão repassadas e reparadas pela nossa equipe. Agradecemos muito pelo detalhe com o qual descreveste a sua experiência em nosso hotel, pedimos desculpas pelos itens de melhoria apontados. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Nice Hotel. comfortable and clean rooms.

Customer review rating 4.5/5

Tuncay Business - 08/12/2021 Confirmed reviews ALL

Many Restaurants and bars nearby... But the Wifi Network is not working very well by using an Iphone.

Dear Tuncay, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

so a localizacao boa

Customer review rating 2.0/5

Paulo C. Families - 04/12/2021 Confirmed reviews ALL

horivel

Prezado Paulo, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. O senhor respondeu a pesquisa de satisfação com notas baixas com relação a sua experiência em geral. Se importaria em detalhar com mais informações acerca desta insatisfação? O Senhor pontua a necessidade melhoria nas condições de limpeza e também a qualidade do café da manhã. Com a sua resposta poderemos rastrear os pontos de melhoria e atuar nas correções. Desde já pedimos desculpas pelo ocorrido. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

well located, friendly staff

Customer review rating 3.5/5

Anonymous Solo - 30/11/2021 Confirmed reviews ALL

A bit overpriced for what it offers. Overall well located and friendly staff.

Dear Tharcila, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Excellent location, just noisy rooms

Customer review rating 3.0/5

Guilhermo Solo - 29/11/2021 Confirmed reviews ALL

The hotel is perfectly located in a very nice area with plenty of things to do around. The room was very spacious and clean, however I have to say that windows are not double and even the hotel not being on a main road it was very noisy.

Dear Guilhermo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Prime Location !

Customer review rating 5.0/5

Adriano B. Couples - 17/11/2021 Confirmed reviews ALL

Mercure Sao Paulo Alamedas Hotel has an ideal location if you go to Sao Paulo for business or pleasure. Lots of great restaurants nearby and just one block down from Paulista Avenue.

Dear Adriano, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Just right! A great surprise.

Customer review rating 5.0/5

Sam Solo - 26/09/2021 Confirmed reviews ALL

Well located, nice quiet and discreet reception, good sized room, great rooftop patio.

Dear Sam, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Double pay for your hotel stay. Rip off!

TripAdvisor rating 1.0/5

mokoupai Business - 10/09/2021 TripAdvisor review

Pre-paid Reservation via Hotels.com for 3 nights. Hotel would not do 6:00 pm check out. So we did a full day prepaid via hotels.com. Presented hotel with second reservation info. At check out, they wanted to charge us again. We told them it was prepaid. They acknowledged. We left. 2-days later we got a bill for 4 nights. Additionally, we paid for our breakfast at hotel and we got billed for it again. All was done with Supervisor's approval "Lrissa" and front receptionist "Allan" whom she had zero of customer service. This place used to be good. We have been going there for over 15 years. New management is a rip off. We are in contact with Hotels.com to get the matter resolved.

Double charge guests. Charlatan supervisor Larrisa and Allen receptionist

Customer review rating 0.5/5

M. O. K. Business - 09/09/2021 Confirmed reviews ALL

Prior to our check out, there was a $76Rls balance for out breakfast. I paid cash to the supervisor name “Lrissa” and her front desk employee name “Allen”. This front receptionist absolutely had no customer service experience and there was not a question that would not end in a “Yes”. Our check out was to be at noon of September 6-2021. We wanted to stay until 4:30 pm. I did Not want to deal with them, So, I went to hotels.com and booked an additional full night. When we went downstairs Larissa and Allen asking me I could have just asked them for extension. To which I replied, I did not want to be bothered with lack of their customer service and argue over 4 hours. I even offered them if we need to move from that room to another would be fine as I was not going to ask Hotels.com for refund. I then proceeded to pay $80Rls for the breakfast owed and they had no change and I told them keep the change. Day after we arrived home, we get a bill for a full day of stay (We had already checked out at 4:39 Pm and had prepaid to Hotels.com). These people are charlatan and after 10 years of being a customer of this hotel will never go back. Make sure to get receipt that you paid. They assured me I will receive a check out showing balance zero. I got an invoice for over $400Rls that I have proof of payments.

Dear Mr. Oliver, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Another email was sent to you with the invoice attached and also the answer of your question. If you have any other doubt we remain on your disposal. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli General Manager Mercure Alamedas
Customer review rating 4.0/5

Julia U. K. Families - 05/09/2021 Confirmed reviews ALL

Good service, cleaned, yummy breakfast and friendly stuff. I'd recommend

Prezada Julia, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Staff was super helpful

Customer review rating 5.0/5

Rael Families - 27/07/2021 Confirmed reviews ALL

Sabrina was really compromised in help my family to find the perfect room!

Prezado Rael, Agradecemos os seus comentários no seguimento da sua estadia no Mercure São Paulo Alamedas Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de compartilhar os seus comentários com toda a equipe, e em especial com a Sabrina :) A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Rafael Francisco Antoniolli Gerente Geral Mercure Alamedas

Fantastic.

TripAdvisor rating 5.0/5

Adilson O Family - 05/09/2019 TripAdvisor review

Fantastic hotel located in a good area, near Avenida paulista - SP. The hotel is very comfortable and the staffs are ready to help you and friendly to give you walking tips about the city as well. It is a safe place to go out for a walk. Tks

Dear Adilson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards. Livia A.

Good hotel and an ok location

TripAdvisor rating 3.0/5

ValdirCampanini Family - 12/06/2019 TripAdvisor review

Me and my family (wife and daughter) spent a week here and had a great stay. The staff is very helpful and the amenities are really good. The location for business is nice, but for a vacation is not so good considering that you will get the traffic jam from Paulista Avenue and surrounding on daily basis. In the overall it was a pleasant stay.

Dear Valdir Campanini, Thank you for the great review of our staff and amenities. From this location you can walk to museums, theaters, shopping malls, parks, bookstores, restaurants and bars. There is also the subway station walking distance, so you can avoid traffic jam. The hotel offers a good swimming pool for those who are on vacation or who have time available to enjoy it. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely. Livia A. General Manager

Very good but could be excellent

TripAdvisor rating 4.0/5

Kris K Solo travel - 15/05/2019 TripAdvisor review

Everything about this hotel was just great, nice location, very good front desk staff, clean nice room and very responsive housekeeping. But it could have been excellent if, if they could have provided a wine or beer bottle opener in the room along with the other things provided in the hotel. Each time I needed to open a wine bottle or beer bottle one of the staff bring one up to my room waits until I used it as they had only one opener for the hotel. This happed 3 times in my 4 day stay. Those openers cost less than $5 and not sure why this big deal. Hope this hotel will take care of this minor issue and gain an Excellent rating from customers like me! That said, kudos to the front desk staff, always very helpful.

Dear Kris, We very much appreciate your comments regarding your stay at the Mercure São Paulo Alamedas Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The bottle opener should have been left in your room during your hole stay. Employees will be instructed in this matter. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Livia A. General Manager

Ok, but improvement needed

TripAdvisor rating 3.0/5

Sven v Business - 15/05/2019 TripAdvisor review

WiFi speed was far below what was needed, the room was a little outdated and lacked good isolation plus some small inconveniences. Breakfast was ok, but can be improved. The staff is really helpful and deserve a compliment!

Dear Sven, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Alamedas Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms were all refurbished and are available in 3 categories: Privilege, Suite and Standard. We appreciate your sharing your concerns, and we hope to better serve you in the near future. Sincerely. Livia A. General Manager

Great as always.

TripAdvisor rating 5.0/5

Pioneer31637415555 Friends getaway - 21/01/2019 TripAdvisor review

One of the best hotels in the region. Clean, good restaurant, good service, great location, hight sleep quality.This time my unic problem was with one of the taxi drivers that works in front of the hotel and his hate speech during the travel for the airport. I think in change the hotel next time because I´m afraid of him.. His name is gino I think, but I don´t want my name in this review, please, because I´m afraid.

Dear guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Livia A. General Manager

Excellent compromise price/quality/location

TripAdvisor rating 5.0/5

Travel57817276867 Business - 29/11/2018 TripAdvisor review

Very good compromise for the price, with outstanding location. Breakfast good. Personal friendly and attentive. Several types of rooms with different sizes (better rooms deserves the additional price). Comfortable hotel. Bathrooms slightly small.

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Alamedas. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Livia Alvisi

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