Mercure Sao Paulo Alamedas 4 stars

Customer review rating (ALL Rating) 4.4/5 1,400 reviews

Best price
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Mercure Sao Paulo Alamedas - Image 1
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Mercure Sao Paulo Alamedas - Image 3
Mercure Sao Paulo Alamedas - Image 4
Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP, 01411000 SAO PAULO, Brazil

Description

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard with 3 single beds

Photo out of - Standard with 3 single beds

40-m² apartment with balcony, three single beds, LCD TV, hairdryer, A/C, laminate flooring, minibar and electric kettle for tea and coffee, plus WiFi. For up to 03 people.

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

Single bed(s) x3

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Children's TV ChannelsAdditional charge
  • Music TV channelsAdditional charge
  • 26'/66 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 40 m² / 430 sq ft
  • Bedding 3 x Single bed(s)
  • Most of the accommodation: Corner Room
See availabilities

40-m² Privilege Room with balcony. Equipped with king-size bed, full line of amenities, Nespresso coffee machine, two bottles of water, bathrobe and slippers, plus WiFi. Located on the upper floors.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Children's TV ChannelsAdditional charge
  • Music TV channelsAdditional charge
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

30-m² apartment with balcony, two twin beds, LCD TV, hairdryer, A/C, laminate flooring, minibar and electric kettle for tea and coffee. Free WiFi. Sleeps up to 02 people.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Children's TV ChannelsAdditional charge
  • Music TV channelsAdditional charge
  • 26'/66 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Superior apartment for up to two guests, adapted for reduced mobility. Double-size bed, 32" LCD TV, minibar, safe, WIFI, hairdryer, A/C, laminate flooring, and electric kettle for tea/coffee.

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Children's TV ChannelsAdditional charge
  • Music TV channelsAdditional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

32m² apartment with balcony and mini kitchen, microwave, electric kettle, minibar. Cooktop, eletric cooker, subject to availability. Queen-size bed, TV, hairdryer, A/C, wood laminate flooring, WIFI.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini-refrigerator
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Children's TV ChannelsAdditional charge
  • Music TV channelsAdditional charge
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

Standard Apartment, 1 queen size bed and 1 single size bed

Photo out of - Standard Apartment, 1 queen size bed and 1 single size bed

42-m² apartment with balcony. Equipped with one double bed and one single bed, LCD TV, hairdryer, A/C, laminate flooring, minibar and electric kettle for tea and coffee, plus WiFi. For up to 3 people.

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Children's TV ChannelsAdditional charge
  • Music TV channelsAdditional charge

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Sao Paulo Alamedas

Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP
01411000 SAO PAULO
Brazil

GPS:-23.56008, -46.66094

Telephone
Fax +55 11 3069-1590
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 90 rooms
  • 4 rooms for people with reduced mobility
  • 18 floors

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Children''s TV Channels Additional charge

Well-being

Piscina

  • Outside
  • On site

Sala de Ginástica

  • On site
  • On site
  • Indoor parking
  • Public
  • 162 parking spaces
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 6.51 € 40 BRL Per day
  • Parking for a month

Services & equipment

  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

DA FRANCO

Photo out of - DA FRANCO

Cooking style
International
Classifications & labels
2008
Capacity
30
01411000 Sao Paulo, Brazil
Telephone +55 11 3069-1600

Other informations

Services

  • Air conditioning
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Mercure São Paulo Alamedas offers one of the best breakfast buffets in Jardins, served from 6:30 am, with a variety of breads, fruits, juices, cakes, and other specialties from our restaurant.

There's nothing like a bit of exercise to unwind after work. Come and use our fitness center, and before taking a dip in the swimming pool, relax in our dry sauna.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,400 reviews

Customer review rating 2.5/5

Kellie B. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Gaby S. Business - Confirmed reviews ALL

Dear Ms. S., Thank you for reviewing your recent stay. We are pleased to hear that the hotel’s comfort and the quality of the breakfast buffet met your expectations. We have taken note of your comment regarding the elevators. Although the structure is in keeping with the building’s original architecture, we are constantly working to provide the best possible experience. We look forward to welcoming you back in the future. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 5.0/5

Simone J. Friends - Confirmed reviews ALL

Dear Ms. J.. Thank you very much for your feedback! We are extremely happy to hear that you had an incredible experience and that our team was professional and attentive. We hope to welcome you back soon! Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.5/5

Loretta H. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your stay with us! We are delighted to know that you had a overall good experience and enjoyed the comfort of our rooms, our dining options, and the service provided by our team. We also take note of your comments regarding the elevator waiting times and our lobby layout. Please accept our apologies for any inconvenience these limitations may have caused. Your feedback is truly valuable as it helps us continuously monitor and optimize our operational flow during peak hours. It would be a pleasure to welcome you back on your next visit to São Paulo. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.0/5

Yvans J. Business - Confirmed reviews ALL

Dear Mr. J., Thank you so much for taking the time to share your review! It was a true pleasure for our team to host your group. We are thrilled to know that you had a great experience with us and that you enjoyed our restaurant and the service provided by our staff. Your kind words mean a lot to all of us. We hope to have the honor of welcoming you and your group back to Mercure São Paulo Alamedas in the future! Best regards, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.0/5

Gaby S. Business - Confirmed reviews ALL

The hotel seem to have been updated recently, has a nice comfortable vibe and good selection of food on their breakfast buffet spread. The elevators are relatively smaller and give the age of the building.

Dear Ms. S., Thank you for reviewing your recent stay. We are pleased to hear that the hotel’s comfort and the quality of the breakfast buffet met your expectations. We have taken note of your comment regarding the elevators. Although the structure is in keeping with the building’s original architecture, we are constantly working to provide the best possible experience. We look forward to welcoming you back in the future. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 5.0/5

Simone J. Friends - Confirmed reviews ALL

I had an amazing experience staff member professional and courteous

Dear Ms. J.. Thank you very much for your feedback! We are extremely happy to hear that you had an incredible experience and that our team was professional and attentive. We hope to welcome you back soon! Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.5/5

Loretta H. Friends - Confirmed reviews ALL

Overall, our experience was good! The staff spoke English, which was helpful, the rooms were comfortable, and the restaurant provided good food. Probably only issues were the slowness of the elevator and the small lobby area.

Dear Guest, Thank you for sharing your feedback regarding your stay with us! We are delighted to know that you had a overall good experience and enjoyed the comfort of our rooms, our dining options, and the service provided by our team. We also take note of your comments regarding the elevator waiting times and our lobby layout. Please accept our apologies for any inconvenience these limitations may have caused. Your feedback is truly valuable as it helps us continuously monitor and optimize our operational flow during peak hours. It would be a pleasure to welcome you back on your next visit to São Paulo. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.0/5

Yvans J. Business - Confirmed reviews ALL

I stayed there with a group of 40 people. It was a great experience. I did enjoy the restaurant and all thise who work there.

Dear Mr. J., Thank you so much for taking the time to share your review! It was a true pleasure for our team to host your group. We are thrilled to know that you had a great experience with us and that you enjoyed our restaurant and the service provided by our staff. Your kind words mean a lot to all of us. We hope to have the honor of welcoming you and your group back to Mercure São Paulo Alamedas in the future! Best regards, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 5.0/5

Edwige B. Families - Confirmed reviews ALL

The employee are very kind respectful kitchen, front desk room servant are excellent

Dear Ms. B., Thank you for your feedback regarding your stay at our hotel! It is very gratifying to know that our staff and our facilities helped make your stay enjoyable. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees, who work every day to provide you with excellent service. We hope to have the pleasure of welcoming you again in the future. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.5/5

Marie P. B. Business - Confirmed reviews ALL

Everything was except I have never never been in a restaurant yet were not even a pitcher of water was not served with the meal; if people don’t like the water served then they can buy their own or other drinks.Never experienced this before.

Dear Ms. B., Thank you for reviewing your stay at the Mercure São Paulo Alamedas. Your comments will be shared with our teams. I am certain that your feedback will encourage us to continue improving the quality of our services. Thank you again for sharing your experience with us, and we look forward to welcoming you back in the future. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.5/5

Siranush H. Business - Confirmed reviews ALL

Good location, great service

Dear Mrs. H., Thank you for reviewing your stay. We are glad that our services and location met your expectations, and we appreciate your positive comments about our hotel. We hope to see you again soon. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.5/5

Yara P. N. D. S. Solo - Confirmed reviews ALL

Good and convenient place, excellent location, efficient and polite staff.

Dear Ms. Yara, Thank you for your feedback regarding your stay at our hotel! It is very gratifying to know that our staff and our facilities helped make your stay enjoyable. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees, who work every day to provide you with excellent service. We hope to have the pleasure of welcoming you back soon for another equally enjoyable stay. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 3.5/5

Adalto A. G. Business - Confirmed reviews ALL

https://drive.google.com/drive/folders/17bTQK4mIy6-IoZmdn5QBiq4nqmjOA24H?usp=drive_link

Prezado Sr. Adalto, Agradecemos por dedicar seu tempo para nos avaliar e compartilhar sua observação. Lamento pelo transtorno ao tentar acessar os canais da TV. Para facilitar o uso, disponibilizamos em todos os nossos apartamentos um encarte explicativo com o passo a passo e orientações do controle remoto. De qualquer forma, nossa equipe de recepção está sempre à disposição 24 horas para auxiliar com qualquer dúvida ou dificuldade técnica durante a estadia. Agradecemos a sinalização, pois ela nos ajuda a conferir se esses materiais estão bem posicionados e visíveis para a melhor comodidade dos nossos hóspedes. Esperamos ter a oportunidade de recebê-lo novamente para uma experiência ainda mais fluida e confortável! Atenciosamente, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.0/5

Edgar D. T. Friends - Confirmed reviews ALL

Great option to stay at sao paulo for a short vacation trip.

Dear Mr. D. T., Thank you for reviewing your stay. We are glad that our services and facilities met your expectations, and we appreciate your positive comments about our hotel. We hope to see you again soon. Sincerely, Thaciane S. Mercure Sao Paulo Alamedas

Customer review rating 5.0/5

Jessica W. Friends - Confirmed reviews ALL

This was the first hotel I’ve stayed in for as long as long as time, and it was a wonderful experience. The rooms were very clean, and bed comfortable. The staff was always helpful, and ready to attend to our needs or answer any questions we had with a friendly smile. Loved the breakfast, especially the fresh fruit and freshly squeezed juices! Huge variety guaranteed to please any kind of breakfast eater. Also great location, easy walking distance to Avenida Paulista and many great restaurants nearby. Would definitely recommend and would stay there again if ever back in São Paolo.

Dear Mrs. W., Thank you for taking the time to review your recent stay with us. We are deeply honored to learn that your experience was so memorable and that our facilities, service, and breakfast exceeded your expectations. Your comments regarding our staff’s hospitality and our convenient location near Avenida Paulista have been shared with the entire team. We are truly grateful for your recommendation and look forward to the privilege of welcoming you back on your next visit to São Paulo. Sincerely, Thaciane S Mercure São Paulo Alamedas

Customer review rating 5.0/5

Angelica S. Couples - Confirmed reviews ALL

Our apartment bedroom was fully renovated, bright, clean, and very good service overall. Staff is friendly, responsive and speak a good English. The restaurant at the ground floor has a very good food buffet for lunch which was very handy during our stay. The hotel is 5 min walking distance to Paulista Avenue, Consolacao subway station, supermarket, drugstore, shopping mall and several restaurants.

Dear Ms. S., Thank you for your feedback regarding your stay at our hotel! It is very gratifying to know that our staff and facilities helped make your stay enjoyable. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our employees, who work every day to provide you with excellent service. We hope to have the pleasure of welcoming you back soon for another equally enjoyable stay. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 5.0/5

Chun K. C. Friends - Confirmed reviews ALL

Excellent

Dear Mr. C., Thank you for reviewing your stay. We are glad that our services and facilities met your expectations, and we appreciate your positive comments about our hotel. We hope to see you again soon. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 4.0/5

Bart R. Business - Confirmed reviews ALL

Breakfast was great, room was nice, location was good. Room was quite loud (hallway, water lines) and a full 3 times my keycard didn't work and I had to get back to reception to get it fixed (and then they put the wrong room number and had to go back a 2nd time).

Dear Mr. R., Thank you very much for sharing your detailed feedback with us. We’re glad to hear that you enjoyed our breakfast, the comfort of your room, and our location! However, we sincerely apologize for the inconvenience caused by the noise and, especially, for the issue with the key card and the oversight at the front desk. This is definitely not the kind of experience we want to provide. Rest assured that we will take the necessary steps to improve these processes and prevent such situations from happening again. We hope to have the opportunity to welcome you back. Sincerely, Thaciane S. Mercure São Paulo Alamedas

Customer review rating 1.0/5

Fabio M. F. Business - Confirmed reviews ALL

Very small bathroom and showing status of Gold Member no any benefit were recognized.

Dear Mr. Fabio, Thank you for sharing your feedback about your recent stay with us. We’re sorry that the bathroom’s size didn’t fully meet your expectations. We would like to take this opportunity to clarify that, according to the terms of our loyalty program, the exclusive benefits of your Gold status are guaranteed when reservations are made directly through our official channels, such as the program’s app or directly with the hotel. For reservations made through third-party channels, these benefits cannot be applied, which is why your reservation became ineligible for these benefits. Once again, we appreciate your feedback and hope to regain your trust during your next stay. Sincerely, Thaciane S Mercure São Paulo Alamedas

Customer review rating 5.0/5

Andrea K. Solo - Confirmed reviews ALL

Staff was professional and friendly at the right dose each.

Dear Ms. Andrea, Thank you for your feedback regarding your stay at our hotel! It is very gratifying to know that our team helped make your stay enjoyable. We will be sure to share your comments with the entire team. Your satisfaction is the best reward for our staff, who work every day to provide you with excellent service. We hope to have the pleasure of welcoming you back soon! Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 4.5/5

Sarah H. Business - Confirmed reviews ALL

Staff were helpful and the hotel felt safe.

Dear Ms. H., We are delighted to hear that our staff was helpful and that you felt safe during your stay with us! Ensuring the well-being and peace of mind of our guests is always our top priority. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Thaciane S. Reception and Reservations Coordinator

Customer review rating 4.0/5

Abisha B. Business - Confirmed reviews ALL

the AC unit in the room could not adjust temperature to suit the preferred settings

Dear Mr. B., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the air conditioner not being set to your preferred temperature. Please be assured that our maintenance team has already been notified and is inspecting the system in that room to ensure it works perfectly for future guests. We value your comfort and hope to have the opportunity to welcome you back for a perfect experience. Sincerely, Thaciane S Reception and Reservations Coordinator

Customer review rating 3.5/5

Antonio P. Families - Confirmed reviews ALL

The bed, and bed sheets were comfortable. The room was clean. The down side was the shower. Poor pressure.

Dear Mr. P., Thank you for your feedback. We are glad that the clean room and comfortable bed contributed to your satisfaction. However, we apologize for the issues with the shower pressure and the quality of the towels; we have already forwarded your comments to the maintenance and housekeeping teams so they can make the necessary improvements. We hope to have the chance to offer you a better stay in the future. Sincerely, Thaciane S. Reception and Reservations Coordinator

Other web-users rate our hotel

  • 544 reviews 9.7/10 Location
  • 685 reviews 7.6/10 Room
  • 598 reviews 8.3/10 Service
  • 16 reviews 5.7/10 WiFi
  • 402 reviews 7.9/10 Breakfast
  • 390 reviews 6.6/10 Comfort
  • 243 reviews 7.3/10 Cleanliness
  • 122 reviews 7.3/10 Food

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