Mercure São Paulo Alamedas Hotel 4 stars

Aconchego

the housekeeping does not clean the room. I asked for swimming pool towels and wait more than a hour and never came.

We loved it.

Kind crew members, great location.

Great location - very nice hotel, excellent rooms. Arthur and the rest of the staff were very helpful - thank you very much!

Fantastic hotel located in a good area, near Avenida paulista - SP. The hotel is very comfortable and the staffs are ready to help you and friendly to give you walking tips about the city as well. It is a safe place to go out for a walk. Tks

Very good service, location and accommodations.

The hotel facilities are great, very comfy and clean. But you realy have to improve the wifi. It´s horrible to use, I tried to work at hotel but it was impossible, I had to gave up because the connection was too slow, it didn't work at all.

Very good hotel, clean room, personal nice and friendly, excellent location. Safe.

Although understandable that our requests when checking-in online should be fulfilled solely according to availability, the hotel chain could make a greater effort in securing more benefits for Le Club Platinum members.

I enjoyed my stay. I think that I could have been and perhaps should have been given a nicer room, on a higher floor, with a view of Sao Paulo, given that I stayed for 9 consecutive nights. I certainly felt that guests who were in for a weekend were treated to such nicer rooms. The breakfast was included in my rate which was perfect and the breakfast selection was good. The location of the hotel is very good but be careful of a significant DANGEROUS pavement issue a few meters from the Hotel where there is a two foot drop, "step" between one portion of the pavement and the next, as you walk towards the hotel down the hill. Given its proximity to the Hotel and given that if a guest stumbled and fell at this point, at this "step" in the pavement, they would absolutely break their arm, wrist, leg, or injure themselves more significantly!!!, it is a shame that the Hotel Management is not more proactive in repairing this pavement and plugging the drop with a concrete ramp which would limit the danger to all including its guests. It would be an act for the greater good of the community, and it would remove a very DANGEROUS aspect of the street close to the Hotel.

I liked it. But I find the keys to the rooms as annoying.

Great

Good service, staff at the front desk spoke good English. BUT the key did not perform to our expectations in the elevators.

Arthur, the staff at the reception counter was most helpful! Many thanks also for the great tips around the city! Room is nice, location is perfect, I had a great stay and would definitely recommend to others.