Mercure Sao Paulo Alamedas 4 stars

Customer review rating (ALL Rating) 4.3/5 1,590 reviews

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Description

Hotel extras

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • Ideal for families. We have apartments with furnished mini kitchen

  • Enjoy a hotel in São Paulo with a pool with city view

  • Next to the famous Paulista Avenue, 5 minutes walk

  • We are 400 meters away from the Consolacao subway, only 6 minutes walk!

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Alamedas

Rua Padre Joao Manuel 202, Jardins, SAO PAULO SP
01411000 SAO PAULO
Brazil

GPS:-23.56008, -46.66094

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DA FRANCO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,590 reviews

Customer review rating 3.5/5

Leandro G. P. Couples - Confirmed reviews ALL

Good location and spacious rooms with comfortable bed. Roof top pool is a plus, though age of the amenities starts to see (lobby looks modern, rest of the hotel not much). No special welcome (room upgrade and/or welcome gift) as Platinum member, but appreciated the late check-out provided. Breakfast was missing some important elements (no more eggs, no black tea).

Dear Mr. Leandro P., Thank you for reviewing your stay at Mercure São Paulo Alamedas. Your comments will be shared with our teams. I am sure that your feedback will encourage us to continue improving the quality of our services. Thank you again for sharing your experience with us, and we hope to see you again soon. Sincerely, Guilherme Ferreira Costumer Experience Ambassador

Customer review rating 0.5/5

Antti R. Couples - Confirmed reviews ALL

We had douple booking, one room was cancelled, but seems impossible to get refund from the cancelled room. I can’t undersrand this.

Mr. Anti, What actually happened is that you made the reservation through a third-party agency, and what was reserved with us by the agency was a non-refundable rate in case of modification or cancellation. In this case, we would advise you to contact the agency where the reservation was made and check the possibility of a refund. We are available for any further questions. Sincerely, Guilherme Ferreira Costumer Experience Ambassador

Customer review rating 0.5/5

Marja R. R. Couples - Confirmed reviews ALL

We had double booking and we tried to cancell the other room direct from hotel and from Guest Reservations, we had one room and we payed from two, and have not got any refund yet. Until we have refund from the other room we cannot recommend your hotel. We think that this us not good customer service.

Ms. Marja, What actually happened is that you made the reservation through a third-party agency, and what was reserved with us by the agency was a non-refundable rate in case of modification or cancellation. In this case, we would advise you to contact the agency where the reservation was made and check the possibility of a refund. We are available for any further questions. Sincerely, Guilherme Ferreira Costumer Experience Ambassador

Customer review rating 5.0/5

Julie G. Families - Confirmed reviews ALL

Lovely hotel, beautiful room and helpful staff

Dear Julie, Thank you for reviewing your stay at Mercure São Paulo Alamedas. Please know that your feedback is extremely valuable to us and motivates us to continue working to provide exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back to our hotel. Sincerely, Guilherme Ferreira Customer Experience Ambassador

Customer review rating 5.0/5

Kurt T. Couples - Confirmed reviews ALL

The hotel was in a perfect location - we enjoyed walking around the area and felt safe, even in the evenings. Our room was very comfortable and clean, and spacious. We really liked having the separate little 'dressing room' for storing our luggage, shoes, etc. Staff were extremely helpful and friendly, and the breakfast was wonderful - excellent variety and quality. This is our second time staying at a Mercure in Sao Paulo and I believe we will continue to choose Mercure hotels whenever we visit Sao Paulo as we know what standards to expect.

Dear Kurt T., Thank you very much for your comments about your stay at Mercure São Paulo Alamedas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as encouragement for all our employees, as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We hope your next visit will be as enjoyable as the previous one. Sincerely, Guilherme Ferreira Customer Experience Ambassador

Other web-users rate our hotel

  • 545 reviews 9.8/10 Location
  • 729 reviews 7.5/10 Room
  • 629 reviews 8.4/10 Service
  • 23 reviews 5.1/10 WiFi
  • 413 reviews 6.6/10 Comfort
  • 402 reviews 7.2/10 Breakfast
  • 256 reviews 7.2/10 Cleanliness
  • 36 reviews 0.7/10 Wellness Area

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