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Mercure São Paulo Paulista Hotel 4 stars

Customer review rating 4.5/5 10,454 reviews
Mercure São Paulo Paulista Hotel
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Hotel extras

  • Privileged location close to the Brigadeiro metro station

  • Meeting room for small business and social events

  • Ideal hotel for shopping! Close to the Cidade São Paulo and Pátio Paulista shopping centers.

  • Next to the Maternidade Pró-Matre Paulista hospital

  • Easy access to other parts of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure São Paulo Paulista Hotel

Rua Sao Carlos Do Pinhal,87
Bela Vista
01333001
são paulo
brazil

Tel: +551133726800

Fax: (+55)11/33726801

Contact email

Check-in from 12h00

Check out up to 12h00

  • AV.BRIGADEIRO LUIS ANTONIO :  

  • AV.NOVE DE JULHO :  

  • AV.REBOUCAS :  

  • METRÔ BRIGADEIRO :   2 - VERDE ESTAÇÃO BRIGADEIRO

  • AV.23 DE MAIO/AV.PAULISTA :  

  • By plane

    AEROPORTO INT. GUARULHOS At 30km / 18.64 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By car

    MARGINAIS TIETE E PINHEIROS At 0.1km / 0.06 miles

  • By train

    ESTACAO DA LUZ At 3.5km / 2.17 miles

GPS :-23.566065, -46.649094

Our accommodations

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs. The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

STANDARD Twin Room

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Double Room with balcony

  • Max. number of persons: 2
  • Area: From 24m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

SUPERIOR Room with twin beds

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds and balcony

  • Max. number of persons: 2
  • Area: From 24m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANTE FINAS ERVAS

Type of cuisine: International

The Finas Ervas restaurant is open every day, welcoming you with its warm and inviting setting. Enjoy breakfast in true Mercure style and savor the unique international cuisine and an exclusive wine list at lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR FINAS ERVAS

Photo non contractuelle / Strictly non binding

Come for Happy Hour after work or a laid-back meal with friends in a quiet and comfortable environment serving drinks, aperitifs and quick snacks prepared especially for you. Open every day until 10.30pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 142 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,454 reviews

tripadvisor

TripAdvisor Rating 4.0/5

935 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Overall, It was ok/good

Customer review rating 4.5/5

Stacy C. Business - 13/02/2020 Confirmed reviews ALL

I was in town on a business trip and stayed for 5 nights. The air conditioner in the room worked GREAT!! I was sweating everywhere else in the hotel. The room was small but comfortable - the space the well used. The bathroom needed updating desperately. It was many years old - maybe from the early 2000's? It was clean, but well worn. The location was good - next to Paulista Ave - great weekend market, a couple of malls and lots of good food! Breakfast in the hotel was good.

Dear Mrs. Stacy Lynn C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem mainly about the air conditioner and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Good overall

Customer review rating 4.5/5

Celia Business - 31/01/2020 Confirmed reviews ALL

In general, all went well. The elevators had some issues with reading the room key cards. I would have liked to have a comfy chair in the room.

Dear Celia Maria Jordao A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Well located

Customer review rating 4.5/5

Tamires G. Friends - 28/01/2020 Confirmed reviews ALL

I love all!!

Sra. Tamires S., Boa tarde, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Hotel is well located, staff friendly.

Customer review rating 4.5/5

Ak Business - 20/01/2020 Confirmed reviews ALL

Hotel needs some refurbishment.

Dear Agnieszka K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Very good

Customer review rating 4.5/5

Carmel Solo - 19/01/2020 Confirmed reviews ALL

For a short stay it is ideal

Dear Carmel T., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

It's great

Customer review rating 4.5/5

Elienai Families - 18/01/2020 Confirmed reviews ALL

It was everything okay. The hotel and the staffs are pretty good.

Dear Elienai De A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Smooth

Customer review rating 4.5/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

A small hiccup that I was charged more than the number of nights at check-in. I'm awaiting for my credit card refund.

Dear Line Kok K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and I would like to inform that we have already asked the refund on your credit card Sincerely, Rosilene Weisshaupt General Manager 11…

Nice

Customer review rating 4.5/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Gentle employees, the room was nice and clean

Sra. Camila S., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Did not stay there long enough to comment.

Customer review rating 4.5/5

Anonymous Solo - 29/12/2019 Confirmed reviews ALL

N/A

Dear Emmanuel G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

The toilet was bizarrely placed

Customer review rating 4.5/5

Ernani Solo - 10/12/2019 Confirmed reviews ALL

The toilet was awfully placed too near the shower while there was plenty of lead space between it and the counter.

Sr. Ernani N., Bom dia, Agradeço imensamente seus comentários referentes á sua hospedagem no Mercure São Paulo Paulista . Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero ter a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Poor. Valet crashed my vehicle in to a post causing significant damage to the vehicle.

Customer review rating 4.5/5

Jorge A. D. N. Business - 03/12/2019 Confirmed reviews ALL

Valet crashed my vehicle in to a post causing significant damage to the vehicle. Hotel took responsibility for the fact. However, this accident caused a great amount of inconvenience. In addition, the car will loose value since it will no longer have a clean history of collisions.

Sr. Jorge N., Boa tarde, Agradeço por ter me atendido e peço desculpas novamente pelo ocorrido e se precisar de algo estou à disposição. Espero ter a oportunidade de recebê-lo novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Great Hotel, horrible WiFi

Customer review rating 4.5/5

Connor Business - 03/12/2019 Confirmed reviews ALL

Everything about the hotel was amazing, except for the terrible WiFi coverage in my room. It was unusable even after contacting the front desk about it.

Dear Connorandrew G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Didnt enjoy my stay - the hotel felt like being in a hospital.

Customer review rating 4.5/5

Shaz Business - 01/12/2019 Confirmed reviews ALL

It wasn't great at all. Check in was slow. Rooms were not warm or welcoming - felt like a hospital. My room smelled very damp and moist like a men's gym locker. The TV didn't work when I called for assistance, they came like an hour later.

Dear Shaz A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…
Customer review rating 4.5/5

Sandra M. Couples - 16/11/2019 Confirmed reviews ALL

Excellent everyone was very nice and helpful

Sra. Sandra C., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Services were not enough to all incoming guests from SAP

Customer review rating 4.5/5

B Business - 08/11/2019 Confirmed reviews ALL

Shower: Not working properly: You shower with boiling water or freezing water Beds: Too short and tight Desktop: Too tight with space just for a PC not the arms Chair: Uncomfortable and small Elevators: Not working properly Restaurant: Poor service - Staff not smiling nor diligent towards customers

Dear Betty Josefina Gallardo G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Belviso Assistant Manager

was a good experience.

Customer review rating 4.5/5

Anthony A. Business - 27/10/2019 Confirmed reviews ALL

What more can I say. Everything was upto expectation. Except for one thing. I noticed that they dont make the sheets. It was simply covered. So when I tried to get into bed it looked like someone else had slept in before me.

Dear Anthony A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…
Customer review rating 4.5/5

Anonymous Business - 25/10/2019 Confirmed reviews ALL

I emailed through the website to notify you that due to a family medical emergency I had to cancel my travel. Given the urgent situation I wasn't able to notify you until Wed so my request was to have payment for the first night and requested cancellation of the remaining two nights. I have not received any feedback to date.

Dear Louise M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I would like to inform that you have been charged only the first night. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to receive you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Good but below average for Mercure’s standards

Customer review rating 4.5/5

Roger Business - 17/10/2019 Confirmed reviews ALL

Clean room, quick check in, good breakfast. Enjoyed the kettle in the room. But bed duvet is too warm for a tropical country and there were no sheets available in the room. Light switch turned off all power, including the wall sockets!

Prezado Sr. Roger, Muito obrigada pelo seu tempo em responder o questionário sobre a sua hospedagem no Mercure SP Paulista e nos contar sobre sua experiência. Saiba que seu comentário será repassado a nossa equipe, a fim de identificar melhorias em nossos serviços, principalmente em relação as luzes e ao lençol na cama. Mais uma vez, obrigada e ficamos satisfeitos que tenha tido uma boa experiência conosco! Esperamos recebê-lo em breve novamente, Atenciosamente, Julia Belviso Sub Gerente 11… MERCURE SÃO PAULO PAULISTA

Confortable stay

Customer review rating 4.5/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

Nice exprecience. No major issues

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso Assistant Manager

Getting even better

Customer review rating 4.5/5

Lucio Business - 04/10/2019 Confirmed reviews ALL

I stayed in one of the new rooms with renovated bathrooms. Much better! But they have to change the key system, asap. The room keys stop work every 2-3 days.

Dear Mr. Lucio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista, even more for enjoying our new bathroom! Sorry for the inconvenience, we are going through a refurbish time and the system keys will change as well as soon as possible. Sincerely, Julia Belviso Assistant Manager
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