Mercure Sao Paulo Paulista 4 stars

Customer review rating (ALL Rating) 4.5/5 3,450 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Next to maternity clinic Pro Matre, less than 0.6 mi. to Santa Maria clinic

  • Just 2 km from the Nove de Julho and Sirio Libanes major hospitals.

  • Just 500 meters from the Brigadeiro Metro, a 5-minute walk!

  • We are 0.5 miles from Sesc Paulista and close to the main cultural centers

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Paulista

Sao Carlos Do Pinhal, 87., Bela Vista
01333001 SAO PAULO
Brazil

GPS:-23.566065, -46.649094

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE FINAS ERVAS

The Finas Ervas restaurant is open every day, welcoming you with its warm and inviting setting. Enjoy breakfast in true Mercure style and savor the unique international cuisine and an exclusive wine list at lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,450 reviews

TripAdvisor Rating  4.0/5  1,087 reviews

Certificate of excellence 2022

Well located hotel but cleanliness of the room deserves attention.

Customer review rating 3.0/5

Vania Families - Confirmed reviews ALL

The room was big enough but the bathroom roof was open. I have complained with the cleaning team and they fixed it. Then before our last night in the hotel the room wasn’t cleaned and the towels had not been changed.

Dear Vania De Carvalho O., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paulista. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Excelent reception and room

Customer review rating 4.0/5

Liliane M. Couples - Confirmed reviews ALL

The room is excellent and the reception guys very very very kind. The linens and the shower are fantastic (including shampoo and soap)! I had an excellent stay! I just have some observations about the breakfast. The staff is not receptive and the orders are difficult to be made (no one to request). Something that called my attention was the butter: why to import a French butter if there are excellent Brazilian butters? In my opinion this is completely anti ecological and does not contribute to reduce carbon emissions. Additionally, I really like to try local brands.

Dear Liliane Dos Santos M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Rosilene Weisshaupt General Manager 11…

good stay and service

Customer review rating 4.5/5

Adriana (. Couples - Confirmed reviews ALL

accurate service in a good hotel, combined with a good breakfast

Dear Adriana A., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Rosilene Weisshaupt General Manager 11…

Well located but that's all

Customer review rating 2.0/5

Gabriel I. Couples - Confirmed reviews ALL

Hotel with poor quality services: lying receptionist, promises a room on the 13th floor with a wonderful view and in reality you get the 6th floor with a view of a wall, superficial cleaning, yellow towels, not white, probably years old. The only good thing was the location.

Dear Constantin Mircea C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paulista. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

ok

Customer review rating 2.5/5

Cintia Families - Confirmed reviews ALL

We arrived at the hotel and the room wasn't ready yet. We were made to wait for 1h past the time to make the check in. The receptionist wasn't friendly. The breakfast was the only thing remarkable in the whole experience I won't be going back there again.

Dear Luis Renato B., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paulista. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

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Other web-users rate our hotel

  • 770 reviews 9.8/10 Location
  • 1,204 reviews 6.8/10 Room
  • 1,291 reviews 8.5/10 Service
  • 74 reviews 4.9/10 WiFi
  • 664 reviews 8.3/10 Breakfast
  • 493 reviews 5.6/10 Cleanliness
  • 8 reviews 1.5/10 Pool
  • 6 reviews 8.8/10 Bar

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