Mercure São Paulo Paulista Hotel 4 stars

The hotel room was poorly cleaned. There were brown/dark stains all over the screws that hold the toilet lid to the seat. Very disgusting.

Staff was very helpful and attentive. Only one suggestion, find a couple vendors to do in hotel covid testing. That would help travelers.

Atendimento tanto no check-in quanto no check-out e estacionamento eficientes

Was great. Will come back soon

Overall very clean place, but very small quarters. If you want to take a shower you need to wait a good 13-16 minutes for the hot water to kick in. It gets better, NO HEAT!!! If it was summer year round I could understand but it’s cold most of the day at this time of the year. Then we have the breakfast you can’t touch. You have to wait for someone to serve you cold eggs and sausage. Very limited breakfast menú. Many things to improve upon.

I’d an amazing time there! I just loved! Staffs are great, Sofia is super lovely and helpful! Great bedroom too!

.Internet Wi-Fi connection unstable (frequent outages), .Breakfast excessively expensive (almost 3x more than similar options in the same region), .Air conditioning doesn't work properly (Spent almost 2 hours to cool down the room temperature from 21 to 19 degrees Celsius) .Bathroom window without lock-safe (almost hit the head every time need to open it)

Excellent receprion regiustration Clean room good bathroom Good noise isolation Good ventilation Excellent room service On the negative side, there was only one high back chair to sit at the table (there were two (2) of us so we had to have our meals on the bed which was not the most desirable. Also there was only one sitting room type of chair !!!

Great, the only discomforts I have was on breakfast. I understand corona time, but because I went in many hotels last year and this year, I noticed the difference. The stuff working on it, need to learn that customers sometimes like to have a good breakfast. But, differently facial and eyes expression because you asked 2 breads, or extra cheese... it was very poor for me. The $100 tip for your cleaning stuff was because "they made a wonderful work".

After a long break, I got the opportunity to stay at the Mercure hotel Paulista again. And I'm very proud and happy to see and meet the comfort of the room and the staff's care that everything is ok. Even during this difficult Pandemie times, I could notice the patience and care from all the personals with hygiene and distant. There is always a smile and kindness from the person at the front of the hotel to park your car until the personals who clean the room and the other areas in the hotel. I have the opportunity to relax and also to resolve my appointment without stress or delay. I will come back again.

Hotel submitted to me missing hotel invoice and now trying to reach to hotel reception, the phone is not answering after several tries for days. This is insane!

My experience was good, but I had a problem with a TV, that had not been fixed.

Room was tiny, could barely walk around the bed. Breakfast is overpriced for what they give you, better of going around the corner to Starbucks or coffeeshop. Lots of people but poor customer service.

It has been the third time I stay at Mercure Paulista. The location and the service are great. Special reference to the restaurant team, which was excellent and the housekeeper Wely (always attentive, efficient and smiling). Highly recommend this hotel.

This hotel is very good and it is near of all that you need in São Paulo such as Museums, pubs, underground and sightseeing. You can go to anyplace from this hotel spending little money because his localization ís very good.