Mercure Sao Paulo Paulista 4 stars

Customer review rating (ALL Rating) 4.5/5 2,364 reviews

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Mercure Sao Paulo Paulista - Image 1
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Sao Carlos Do Pinhal, 87., Bela Vista, 01333001 SAO PAULO, Brazil

Description

Hotel extras

  • Next to maternity clinic Pro Matre, less than 0.6 mi. to Santa Maria clinic

  • Just 2 km from the Nove de Julho and Sirio Libanes major hospitals.

  • Just 500 meters from the Brigadeiro Metro, a 5-minute walk!

  • We are 0.5 miles from Sesc Paulista and close to the main cultural centers

  • 20-minute drive to Sao Paulo Congonhas Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

STANDARD Twin Room

Photo out of - STANDARD Twin Room

Try out our enhanced-comfort room that comes with exclusive, top-of-the-range Mercure bed linen, twin beds, and other carefully considered amenities, making it the ideal place for work or relaxation.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Elegantly decorated room with exclusive Mercure high-quality bedding, double size bed and renovated bathrooms.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room with contemporary décor, double size bed, renovated bathroom, minibar and tea-making facilities. Balcony facing the street.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room featuring stylish décor with exclusive, top-of-the-range Mercure bed linen, twin beds and a privileged upper-floor location.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Room featuring contemporary décor, twin beds, a bathroom with a shower, minibar and tea and coffee making facilities, plus a balcony overlooking the street.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer

Electric Facilities

  • 110/120 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Sao Paulo Paulista

Sao Carlos Do Pinhal, 87., Bela Vista
01333001 SAO PAULO
Brazil

GPS:-23.56628, -46.64925

Telephone
Fax +55 11 3372-6801
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 154 rooms
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • 13 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Children''s TV Channels

Well-being

Fitness Center

  • On site
  • On site
  • Indoor parking
  • Private
  • 90 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.3 m / 7.55 ft

  • Parking pricing: 7.06 € 44 BRL Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

RESTAURANTE FINAS ERVAS

Photo out of - RESTAURANTE FINAS ERVAS

The Finas Ervas restaurant is open every day, welcoming you with its warm and inviting setting. Enjoy breakfast in true Mercure style and savor the unique international cuisine and an exclusive wine list at lunch and dinner.

Cooking style
International
Capacity
60
Accessibility
Accessible service
Sao Carlos Do Pinhal, 87., Bela Vista, 01333001 Sao Paulo, Brazil
Telephone +55 11 3372-6800

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available

Accommodate food

  • Vegetarian menu

The Finas Ervas restaurant is open every day, welcoming you with its warm and inviting setting. Enjoy breakfast in true Mercure style and savor the unique international cuisine and an exclusive wine list at lunch and dinner.

Come for Happy Hour after work or a laid-back meal with friends in a quiet and comfortable environment serving drinks, aperitifs and quick snacks prepared especially for you. Open every day until 10.30pm.

Delicious buffet breakfast served daily in the Finas Ervas restaurant, from 6.30am to 10am on weekdays and 6.30am to 10.30am at the weekend.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,364 reviews

Customer review rating 4.5/5

Adriana T. A. Couples - Confirmed reviews ALL

Prezada Adriana T. A., Agradecemos imensamente pelo seu feedback. É gratificante saber que a localização do hotel atendeu às suas expectativas. Em relação à pressão da água quente, iremos considerar sua observação para possíveis melhorias em nosso serviço. Esperamos recebê-la novamente. Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 3.0/5

Mohammad N. U. Business - Confirmed reviews ALL

Dear Mohammad N. U., Thank you for bringing this matter to our attention. We understand your concern regarding the difference between the daily rate charged for your stay (R$ 781) and the rate charged to your colleague (R$ 744 per day). Please be assured that the amount you mentioned has already been corrected in our system. We appreciate you sharing your feedback, as it helps us review our procedures and ensure transparency in our pricing. Should you require any further clarification, please do not hesitate to contact us. Best regards, Rosilene W. General Manager

Customer review rating 5.0/5

Joice M. Z. F. Business - Confirmed reviews ALL

Prezada Joice M. Z. F., Agradecemos imensamente por suas palavras gentis sobre Oriel. É gratificante saber que ele proporciona uma experiência tão acolhedora e dedicada. Seu reconhecimento é muito importante para nós. Volte sempre! Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 4.5/5

Daniel A. R. Couples - Confirmed reviews ALL

Prezado Daniel A. R., Agradecemos sinceramente por suas amáveis palavras sobre a localização e o conforto de nossos quartos. É sempre gratificante saber que nossos hóspedes tiveram uma experiência agradável em nosso hotel. Volte sempre! Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 2.5/5

Kym J. Solo - Confirmed reviews ALL

Dear Kym J., Thank you for your feedback regarding your recent stay. I am sorry to hear about the inconsistency in communication with our staff and the confusion regarding your breakfast inclusion. Your comments are valuable, and I appreciate you bringing these matters to our attention and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene W. General Manager

Prezada Adriana T. A., Agradecemos imensamente pelo seu feedback. É gratificante saber que a localização do hotel atendeu às suas expectativas. Em relação à pressão da água quente, iremos considerar sua observação para possíveis melhorias em nosso serviço. Esperamos recebê-la novamente. Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 3.0/5

Mohammad N. U. Business - Confirmed reviews ALL

It was bad experience for me as reception team charged higher price for me. For example for my colleague they charge RS 744/Day but for my stay they charged RS 781/Day which was higher. I need your help on this to verify why they charged me higher?

Dear Mohammad N. U., Thank you for bringing this matter to our attention. We understand your concern regarding the difference between the daily rate charged for your stay (R$ 781) and the rate charged to your colleague (R$ 744 per day). Please be assured that the amount you mentioned has already been corrected in our system. We appreciate you sharing your feedback, as it helps us review our procedures and ensure transparency in our pricing. Should you require any further clarification, please do not hesitate to contact us. Best regards, Rosilene W. General Manager

Customer review rating 5.0/5

Joice M. Z. F. Business - Confirmed reviews ALL

Oriel nota 10

Prezada Joice M. Z. F., Agradecemos imensamente por suas palavras gentis sobre Oriel. É gratificante saber que ele proporciona uma experiência tão acolhedora e dedicada. Seu reconhecimento é muito importante para nós. Volte sempre! Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 4.5/5

Daniel A. R. Couples - Confirmed reviews ALL

Quite and comfortable room

Prezado Daniel A. R., Agradecemos sinceramente por suas amáveis palavras sobre a localização e o conforto de nossos quartos. É sempre gratificante saber que nossos hóspedes tiveram uma experiência agradável em nosso hotel. Volte sempre! Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 2.5/5

Kym J. Solo - Confirmed reviews ALL

Frustrating communication with staff. Some were lovely and some were rude. Told me I had breakfast included when I checked in, and then kicked me out breakfast halfway through the next morning when they said breakfast wasnt included.

Dear Kym J., Thank you for your feedback regarding your recent stay. I am sorry to hear about the inconsistency in communication with our staff and the confusion regarding your breakfast inclusion. Your comments are valuable, and I appreciate you bringing these matters to our attention and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene W. General Manager

Customer review rating 4.5/5

Gustavo S. R. Business - Confirmed reviews ALL

I can't say nothing that was not impeccable. From the reception to the room, the perfect breakfast and service overall.

Prezado Gustavo Obrigada por responder nossa pesquisa. Fiquei feliz que gostou dos nossos serviços. Volte sempre! Rosilene W. Gerente Geral

Customer review rating 4.0/5

Mayo N. Solo - Confirmed reviews ALL

I was a little concerned about aging and hygiene, but the location was good and I was able to stay without any problems.

Dear Mayo N., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. Your comments about aging and hygiene have been duly noted, as we continually strive to enhance our guests' experience. Best regards, Rosilene W. General Manager

Customer review rating 4.0/5

Nathalia B. D. M. Business - Confirmed reviews ALL

Room 608: bedside lamps only works with the room lights on; exhautor fan in the bathroom wasn’t working; requested on first day someone to check, but when I left still not working

Prezada Nathalia B. d. M., Agradecemos por compartilhar sua experiência. Lamentamos que a iluminação e o exaustor do banheiro não tenham funcionado adequadamente durante sua estadia. Iremos reorientar nossa equipe para prevenir furas ocorrências. Espero recebê-la novamente. Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 4.5/5

Farah D. A. B. Business - Confirmed reviews ALL

I feel confortable and safe here

Dear Farah D. A. B., Thank you for your kind feedback. We are thrilled to hear that you found our location convenient and enjoyed a comfortable stay with a delightful breakfast. Your sense of safety and comfort is our priority, and we appreciate your recognition of our efforts. Best regards, Rosilene W. General Manager

Customer review rating 3.0/5

Ramesh K. Business - Confirmed reviews ALL

The room was small. The cleaning staff were lousy; only did the bare minimum. The breakfast was average. The air conditioning and refrigeration were outdated and made loud noises and there’s an annoying TV setup box emitting a strong blue light affecting sleep.

Dear Ramesh K., Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet your expectations in terms of room size, cleanliness, and amenities. Your comments have been noted for our internal review as we strive to enhance our guest experiences. Best regards, Rosilene W. General Manager

Customer review rating 3.0/5

Angelica T. Solo - Confirmed reviews ALL

Staff was helpful and room was ok. However there was mold in the shower head and overall the shower was not very clean. Also the room floor was dusty.

Dear Angelica T., Thank you for your feedback regarding your recent stay. We appreciate your comments about our helpful staff. However, we regret to learn about the cleanliness issues you encountered in your room and bathroom. Your observations are important to us as we continually strive to improve our services. Best regards, Rosilene W. General Manager

Customer review rating 4.5/5

Johnny L. Solo - Confirmed reviews ALL

i stay 5 nights for leisure. I arrived early and the room was ready. It was restful. I needed ice to refrigerate my medication for my departure flight. The kitchen staff was very helpful

Dear Johnny L., Thank you for sharing your positive experience with us. We are delighted to hear that your stay was comfortable and that our staff provided the assistance you needed. Your feedback is appreciated and motivates us to maintain high standards. Best regards, Rosilene W. General Manager

Customer review rating 3.5/5

Kenneth C. Business - Confirmed reviews ALL

The room was a little strange and not the most welcoming set up. No explanation of how the mini bar is set up or indication of the prices etc.The lights on the bed are confusing and don't work when other lights afre turned off

Dear Kenneth C., Thank you for sharing your thoughts regarding your recent stay. We regret that the room setup did not meet your expectations and that the information regarding the mini bar and lighting was unclear. Your feedback is valuable and will be taken into consideration. Best regards, Rosilene W. General Manager

Customer review rating 5.0/5

Nathalia S. M. Business - Confirmed reviews ALL

Otimo hotel, recomendo.

Prezada Nathalia S. M., Agradecemos imensamente por suas palavras e pela recomendação. É muito gratificante saber que nossa localização e serviços atenderam suas expectativas. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente, Rosilene W. Gerente Geral

Customer review rating 4.5/5

Raycene K. Business - Confirmed reviews ALL

Staff and exceptional and really helpful. Dinner is ok (could be better). But breakfast was amazing. Will definitely reccommend.

Dear Raycene K., Thank you for your kind words regarding our location and staff. We are pleased to hear that you enjoyed our breakfast and appreciate your feedback about dinner. We strive for excellence and value your recommendations. Best regards, Rosilene W. General Manager

Customer review rating 2.5/5

Maria E. P. R. Couples - Confirmed reviews ALL

The hotel staff is friendly and the hotel location was convenient, the rooms at least mine need many improvements especially deep cleaning on the shower and bathroom.

Dear Maria E. P. R., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and staff. We acknowledge your concerns regarding the cleanliness of your room, and we will ensure that this feedback is considered for our continuous improvement efforts. Best regards, Rosilene W. General Manager

Customer review rating 4.5/5

Marcos Y. Business - Confirmed reviews ALL

The reception staff Anni was very friendly and warm, good staff service! The room door knob was not functioning well, hope you can fix it.

Dear Marcos Y., Thank you for your kind words regarding our location and staff service. We appreciate your feedback about the room door knob, and I assure you that your comments will be taken into consideration for future improvements. Best regards, Rosilene W. General Manager

Customer review rating 4.5/5

Christopher M. L. Solo - Confirmed reviews ALL

Well located just off Paulist and easily accessible for Uber or walking to metro and shops. Ok local dining options. Comfortable room, liked the work desk and bathroom. Also has a good breakfast. Value for money at this standard.

Dear Christopher M. L., Thank you for your positive feedback regarding your recent stay at Mercure Sao Paulo Paulista. We are delighted to hear that you appreciated our convenient location, comfortable accommodations, and the quality of our breakfast. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Rosilene W. General Manager

Customer review rating 3.5/5

Atef N. D. Couples - Confirmed reviews ALL

Overall the stay was good. There was some issues with mold in the bathroom and the fridge in the room being too loud.

Dear Atef N. D., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your overall experience satisfactory. However, we regret to learn about the mold issue in the bathroom and the noise from the fridge. Your comments are valued and will be taken into consideration. Best regards, Rosilene W General Manager

Customer review rating 3.0/5

Marinaldo S. D. C. Business - Confirmed reviews ALL

There is a disturbing noise at 13th floor maybe cause of air conditioners cooler or somethin like that. The bar closes at 22:00 which can be considered very soon for a city that never sleeps.

Dear Marinaldo S. D. C., Thank you for your feedback regarding your recent stay. We acknowledge your concerns about the noise disturbances on the 13th floor and the early closure of our bar. Your comments are valuable to us, and we appreciate your insights. Best regards, Oriel.L Coordenador D. recepção 11… Mercure Sao Paulo Paulista

Other web-users rate our hotel

  • 615 reviews 9.8/10 Location
  • 932 reviews 6.8/10 Room
  • 1,021 reviews 8.7/10 Service
  • 33 reviews 7.1/10 WiFi
  • 522 reviews 8.5/10 Breakfast
  • 388 reviews 5.8/10 Cleanliness
  • 187 reviews 3.9/10 Amenities
  • 40 reviews 1.9/10 Wellness Area

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