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Mercure São Paulo Paulista Hotel 4 stars

TripAdvisor rating 4.0/5 913 reviews
Mercure São Paulo Paulista Hotel
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+ 18 Services
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Room 1

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Hotel extras

  • Privileged location close to the Brigadeiro metro station

  • Meeting room for small business and social events

  • Ideal hotel for shopping! Close to the Cidade São Paulo and Pátio Paulista shopping centers.

  • Next to the Maternidade Pró-Matre Paulista hospital

  • Easy access to other parts of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure São Paulo Paulista Hotel

Rua Sao Carlos Do Pinhal,87
Bela Vista
01333001
são paulo
brazil

Tel: +551133726800

Fax: (+55)11/33726801

Contact email

Check-in from 12h00

Check out up to 12h00

  • AV.BRIGADEIRO LUIS ANTONIO :  

  • AV.NOVE DE JULHO :  

  • AV.REBOUCAS :  

  • METRÔ BRIGADEIRO :   2 - VERDE ESTAÇÃO BRIGADEIRO

  • AV.23 DE MAIO/AV.PAULISTA :  

  • By plane

    AEROPORTO INT. GUARULHOS At 30km / 18.64 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By car

    MARGINAIS TIETE E PINHEIROS At 0.1km / 0.06 miles

  • By train

    ESTACAO DA LUZ At 3.5km / 2.17 miles

GPS :-23.566065, -46.649094

Our accommodations

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs. The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

STANDARD Twin Room

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Double Room with balcony

  • Max. number of persons: 2
  • Area: From 24m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

SUPERIOR Room with twin beds

  • Max. number of persons: 2
  • Area: From 24m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds and balcony

  • Max. number of persons: 2
  • Area: From 24m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RESTAURANTE FINAS ERVAS

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Finas Ervas restaurant is open every day, welcoming you with its warm and inviting setting. Enjoy breakfast in true Mercure style and savor the unique international cuisine and an exclusive wine list at lunch and dinner.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR FINAS ERVAS

Photo non contractuelle / Strictly non binding

Come for Happy Hour after work or a laid-back meal with friends in a quiet and comfortable environment serving drinks, aperitifs and quick snacks prepared especially for you. Open every day until 10.30pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 142 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,091 reviews

tripadvisor

TripAdvisor Rating 4.0/5

913 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Sandra M. Couples - 16/11/2019 Confirmed reviews ALL

Excellent everyone was very nice and helpful

Sra. Sandra C., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Services were not enough to all incoming guests from SAP

Customer review rating 4.5/5

B Business - 08/11/2019 Confirmed reviews ALL

Shower: Not working properly: You shower with boiling water or freezing water Beds: Too short and tight Desktop: Too tight with space just for a PC not the arms Chair: Uncomfortable and small Elevators: Not working properly Restaurant: Poor service - Staff not smiling nor diligent towards customers

Dear Betty Josefina Gallardo G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Belviso Assistant Manager

was a good experience.

Customer review rating 4.5/5

Anthony A. Business - 27/10/2019 Confirmed reviews ALL

What more can I say. Everything was upto expectation. Except for one thing. I noticed that they dont make the sheets. It was simply covered. So when I tried to get into bed it looked like someone else had slept in before me.

Dear Anthony A., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…
Customer review rating 4.5/5

Anonymous Business - 25/10/2019 Confirmed reviews ALL

I emailed through the website to notify you that due to a family medical emergency I had to cancel my travel. Given the urgent situation I wasn't able to notify you until Wed so my request was to have payment for the first night and requested cancellation of the remaining two nights. I have not received any feedback to date.

Dear Louise M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I would like to inform that you have been charged only the first night. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to receive you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Good but below average for Mercure’s standards

Customer review rating 4.5/5

Roger Business - 17/10/2019 Confirmed reviews ALL

Clean room, quick check in, good breakfast. Enjoyed the kettle in the room. But bed duvet is too warm for a tropical country and there were no sheets available in the room. Light switch turned off all power, including the wall sockets!

Prezado Sr. Roger, Muito obrigada pelo seu tempo em responder o questionário sobre a sua hospedagem no Mercure SP Paulista e nos contar sobre sua experiência. Saiba que seu comentário será repassado a nossa equipe, a fim de identificar melhorias em nossos serviços, principalmente em relação as luzes e ao lençol na cama. Mais uma vez, obrigada e ficamos satisfeitos que tenha tido uma boa experiência conosco! Esperamos recebê-lo em breve novamente, Atenciosamente, Julia Belviso Sub Gerente 11… MERCURE SÃO PAULO PAULISTA

Confortable stay

Customer review rating 4.5/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

Nice exprecience. No major issues

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso Assistant Manager

Getting even better

Customer review rating 4.5/5

Lucio Business - 04/10/2019 Confirmed reviews ALL

I stayed in one of the new rooms with renovated bathrooms. Much better! But they have to change the key system, asap. The room keys stop work every 2-3 days.

Dear Mr. Lucio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista, even more for enjoying our new bathroom! Sorry for the inconvenience, we are going through a refurbish time and the system keys will change as well as soon as possible. Sincerely, Julia Belviso Assistant Manager
Customer review rating 4.5/5

Athanasia E. Business - 01/10/2019 Confirmed reviews ALL

I had a lovely stay at the Mercure Paulista Hotel. The staff was very friendly and really impressed with Julio Cesar in Front Office, very friendly and welcoming as a person, offering outstanding service and making a difference in the hotel.

Dear Mrs. Athanasia E., Thank you very much for your comments about your stay at Mercure Sao Paulo Paulista Hotel and the importance of the service provided by Julio. It is always a pleasure to receive positive feedback. I'll share your comments with our team. I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager

Good

Customer review rating 4.5/5

Anonymous Business - 30/09/2019 Confirmed reviews ALL

Egg's breakfast were cold.

Sra. Priscilla Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços e prevenir futuras ocorrências. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Very comfortable

Customer review rating 4.5/5

Bond Business - 29/09/2019 Confirmed reviews ALL

I could always feel comfortable during staying in hotel.

Dear Kensuke M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…
Customer review rating 4.5/5

Anonymous Solo - 18/09/2019 Confirmed reviews ALL

No issues encountered, but nothing remarkable

Dear Franqui J., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Not good room

Customer review rating 4.5/5

Rodrigo M. Business - 14/09/2019 Confirmed reviews ALL

They gave me a room very weird I mean for people need special assistance and no one told me.

Sr. Rodrigo M., Boa noite Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Peço desculpas pelo ocorrido e tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero ter a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Everything in order

Customer review rating 4.5/5

Anonymous Business - 12/09/2019 Confirmed reviews ALL

good relationship cost / benefit

Sr. Gustavo V., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Parking service needs to be improved

Customer review rating 4.5/5

Carina Business - 12/09/2019 Confirmed reviews ALL

Parking service keeps asking if I was parking for the day. They use an old system with paper that needs to be presented at the car pick up and drop off. Very inconvenient if you need to park for 6 days and need to carry these papers all the time. It would be easy if the hotel and parking service communicate between them and organize a list of guest cars plate. The swipe card on the elevator was another disappointment. The reader on the left elevator never works. Also in the room card swipe was have a problem. I had to go back twice in the reception desk because I couldn't get access to my room. I had problem with mosquito in my room. I woke up at 4:30 am and need to fight to kill a mosquito in the middle of the night. Knowing São Paulo has problems with Dengue fever it is a major issue need to worry about mosquitos in the hotel room. Finally, I still waiting for the parking receipt. I was informed it would be sent to my email, but I haven't received it yet.

Dear Carina Baptiston T., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are sending your parking receipt. Sincerely, Rosilene Weisshaupt General Manager 11…

Good location

Customer review rating 4.5/5

Wasin P. Business - 01/09/2019 Confirmed reviews ALL

Hotel is situated in Paulista and you can easily walk to Extra which is 24 hr for supermarket. Room is not new and some under constructions. Bed sheet is not so clean. My room is 1102 which is in the corner which have a big balcony. Hotel doesn’t provide any toothbrush / toothpaste and don’t have any complimentary water. Accor member can get one free welcome drink.

Dear Wasin P., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Nice and Cozy room

Customer review rating 4.5/5

Andressa Business - 30/08/2019 Confirmed reviews ALL

I was there for three days and everything was perfect except for one day that the phone ranged at 3:30 am for absolutely no reason. A friend of mine that was in another room had the same problem at the exact same time.

Sra. Andressa Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços e prevenir futuras ocorrências. Espero poder recebê-la em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Nice

TripAdvisor rating 4.0/5

pabloadvba Couples - 29/08/2019 TripAdvisor review

This hotel is very good and it is near of all that you need in São Paulo such as Museums, pubs, underground and sightseeing. You can go to anyplace from this hotel spending little money because his localization ís very good.

Dear pabloadvba Thank you for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely,

Nice location for business and tour

Customer review rating 4.5/5

Godfrey G. Business - 12/08/2019 Confirmed reviews ALL

Good location and good hotel, all staff are helpful, most of them are nice and friendly.

Dear Zhixiang G., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Satisfatoria

Customer review rating 4.5/5

Arthur M. B. Business - 05/08/2019 Confirmed reviews ALL

Correu tudo de forma tranquila e positiva

Preado Sr. Arthur Boa tarde Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Guess

Customer review rating 4.5/5

Daniel H. Solo - 24/07/2019 Confirmed reviews ALL

concierge was very helpful they made sure my room was Warm. I enjoyed my stay at the hotel.

Dear Daniel H., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…
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