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Mercure São Paulo Paulista Hotel 4 stars

Customer review rating 4.5/5 11,459 reviews

ALLSAFE approved hotel

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Mercure Sao Paulo Paulista Hotel
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+ 20 Services

Hotel extras

  • Next to maternity clinic Pro Matre, less than 0.6 mi. to Santa Maria clinic

  • Hotel is 1.2 miles from major hospitals Nove de Julho and Sirio Libanes

  • We are 0.3 miles away from the Brigadeiro Metro, a 5-minute walk

  • We are 0.5 miles from Sesc Paulista and close to the main cultural centers

  • Easy access to other parts of the city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure São Paulo Paulista Hotel

Rua Sao Carlos Do Pinhal,87
Bela Vista
01333001 são paulo
brazil

Tel: +551133726800

Fax: (+55)11/33726801

Check-in from 12h00

Check out up to 12h00

  • AV.BRIGADEIRO LUIS ANTONIO : 

  • AV.NOVE DE JULHO : 

  • AV.REBOUCAS : 

  • METRÔ BRIGADEIRO :  2 - VERDE ESTAÇÃO BRIGADEIRO

  • AV.23 DE MAIO/AV.PAULISTA : 

  • By plane

    AEROPORTO INT. GUARULHOS At 30km / 18.64 miles

  • By plane

    CONGONHAS At 10km / 6.21 miles

  • By car

    MARGINAIS TIETE E PINHEIROS At 0.1km / 0.06 miles

  • By train

    ESTACAO DA LUZ At 3.5km / 2.17 miles

GPS :-23.566065, -46.649094

Hotel services

RESTAURANTE FINAS ERVAS

The Finas Ervas restaurant is open every day, welcoming you with its warm and inviting setting. Enjoy breakfast in true Mercure style and savor the unique international cuisine and an exclusive wine list at lunch and dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 154 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 9 connecting rooms
    • No non-smoking room
    • 13 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • Portuguese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Iron
    • Iron at reception
Access to property
  • Auto Vagas Additional charge
    • On site
    • Public
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Valet parking
Well-being
  • Fitness Center
    • On site
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs. The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 142

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

11,459 reviews

TripAdvisor Rating 4.0/5

981 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

VERY GOOD

Customer review rating 4.5/5

Flavio D. S. Business - 15/10/2021 Confirmed reviews ALL

It was a very confortable room, very clean with good light and view, nice towels and marvellous shower Nice breakfast Great localization

Dear Flavio Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosilene Weisshaupt General Manager 11…

Great stay good location

Customer review rating 4.5/5

Iain U. Solo - 29/09/2021 Confirmed reviews ALL

Loverly hotel. Great staff nice rooms and great breakfast. Close to Ave Paulista and shopping malls. Front desk staff extremely helpful. I will stay here again on my next trip to Sao Paulo.

Dear Iain S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Best service, no exceptions

Customer review rating 5.0/5

Yani Business - 29/09/2021 Confirmed reviews ALL

If i"ll add to the subject line - i'd be doing a de-service. Simply outstanding.

Dear YANIV KWINTNER We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

well located

Customer review rating 3.5/5

Michel B. Business - 28/09/2021 Confirmed reviews ALL

all ok

Dear Michel Germaine B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Always a wonderful stay.

Customer review rating 5.0/5

Lueli C. Families - 16/09/2021 Confirmed reviews ALL

This is not a luxurious hotel, but extremely well located, one block from Paulista Avenue, near subway stations and shopping malls. The staff is friendly and very helpful and the rooms are comfortable and well kept. I must say I missed having the electric kettle and the glasses in the room, but I believe this is due to COVID restrictions.

Sra. Lueli C., Boa tarde Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…
Customer review rating 2.0/5

Bruno M. D. M. Solo - 05/09/2021 Confirmed reviews ALL

The hotel room was poorly cleaned. There were brown/dark stains all over the screws that hold the toilet lid to the seat. Very disgusting.

Dear Bruno Melo De M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Great staff and very clean

Customer review rating 5.0/5

Brian Solo - 27/08/2021 Confirmed reviews ALL

Staff was very helpful and attentive. Only one suggestion, find a couple vendors to do in hotel covid testing. That would help travelers.

Dear Brian M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Boa estadia

Customer review rating 5.0/5

Geraldo H. T. Families - 16/08/2021 Confirmed reviews ALL

Atendimento tanto no check-in quanto no check-out e estacionamento eficientes

Prezado Sr. Geraldo, Obrigada pela avaliação positiva sobre sua estada no Mercure São Paulo Paulista. Espero recebê-lo em breve. Atenciosamente, Ana Carolina Soares Supervisora de Hospedagem

Good stay

Customer review rating 5.0/5

Ivana Couples - 28/07/2021 Confirmed reviews ALL

Was great. Will come back soon

Sra. Ivana C., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

No heat, little hot water

Customer review rating 1.5/5

Julián D. Couples - 05/07/2021 Confirmed reviews ALL

Overall very clean place, but very small quarters. If you want to take a shower you need to wait a good 13-16 minutes for the hot water to kick in. It gets better, NO HEAT!!! If it was summer year round I could understand but it’s cold most of the day at this time of the year. Then we have the breakfast you can’t touch. You have to wait for someone to serve you cold eggs and sausage. Very limited breakfast menú. Many things to improve upon.

Dear Jose Mario P., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Well located, great staffs!

Customer review rating 5.0/5

Marie Couples - 15/06/2021 Confirmed reviews ALL

I’d an amazing time there! I just loved! Staffs are great, Sofia is super lovely and helpful! Great bedroom too!

Sra. Maria Eduarda L., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Unstable Wi-Fi, Breakfast excessively expensive.

Customer review rating 3.0/5

I P. D. G. M. N. Business - 05/05/2021 Confirmed reviews ALL

.Internet Wi-Fi connection unstable (frequent outages), .Breakfast excessively expensive (almost 3x more than similar options in the same region), .Air conditioning doesn't work properly (Spent almost 2 hours to cool down the room temperature from 21 to 19 degrees Celsius) .Bathroom window without lock-safe (almost hit the head every time need to open it)

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Enjoyable stay

Customer review rating 4.0/5

Alan D. Couples - 13/04/2021 Confirmed reviews ALL

Excellent receprion regiustration Clean room good bathroom Good noise isolation Good ventilation Excellent room service On the negative side, there was only one high back chair to sit at the table (there were two (2) of us so we had to have our meals on the bed which was not the most desirable. Also there was only one sitting room type of chair !!!

Dear Alan D., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding on the chair appointment, all rooms have one chair, but we provide extra chairs.. You can order it at the Front Desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Soares Supervisora de Hospedagem

Great place

Customer review rating 4.0/5

Joe A. L. Business - 07/03/2021 Confirmed reviews ALL

Great, the only discomforts I have was on breakfast. I understand corona time, but because I went in many hotels last year and this year, I noticed the difference. The stuff working on it, need to learn that customers sometimes like to have a good breakfast. But, differently facial and eyes expression because you asked 2 breads, or extra cheese... it was very poor for me. The $100 tip for your cleaning stuff was because "they made a wonderful work".

Sr. Jose Ribeiro L., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Ein neuer Neustart

Customer review rating 5.0/5

Andre R. N. Solo - 24/02/2021 Confirmed reviews ALL

After a long break, I got the opportunity to stay at the Mercure hotel Paulista again. And I'm very proud and happy to see and meet the comfort of the room and the staff's care that everything is ok. Even during this difficult Pandemie times, I could notice the patience and care from all the personals with hygiene and distant. There is always a smile and kindness from the person at the front of the hotel to park your car until the personals who clean the room and the other areas in the hotel. I have the opportunity to relax and also to resolve my appointment without stress or delay. I will come back again.

Dear Andre Rodrigues N., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Cannot reach to Hotel telephone with several tries!..

Customer review rating 3.5/5

Altay C. Business - 16/02/2021 Confirmed reviews ALL

Hotel submitted to me missing hotel invoice and now trying to reach to hotel reception, the phone is not answering after several tries for days. This is insane!

Dear Altay C., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I just sent your invoice by e-mail. Sincerely, Rosilene Weisshaupt General Manager 11…

Good stay, but the TV wasn't working.

Customer review rating 3.0/5

Roberta Solo - 08/02/2021 Confirmed reviews ALL

My experience was good, but I had a problem with a TV, that had not been fixed.

Sra. Roberta F., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Peço desculpas pelo ocorrido e tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços e prevenir futuras ocorrências. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

One night only !

TripAdvisor rating 2.0/5

Kris36257 Business - 02/03/2020 TripAdvisor review

Room was tiny, could barely walk around the bed. Breakfast is overpriced for what they give you, better of going around the corner to Starbucks or coffeeshop. Lots of people but poor customer service.

Dear Kris36257 Thank you for your comments. Every guest experience is valuable to us. I hope to have the opportunity to receive you again. Best regards,

A great experience.

TripAdvisor rating 4.0/5

alicebo20 18/02/2020 TripAdvisor review

It has been the third time I stay at Mercure Paulista. The location and the service are great. Special reference to the restaurant team, which was excellent and the housekeeper Wely (always attentive, efficient and smiling). Highly recommend this hotel.

Dear alicebo20 Thank you for your comments and I hope to receive you again. Best regards,

Nice

TripAdvisor rating 5.0/5

pabloadvba Couples - 29/08/2019 TripAdvisor review

This hotel is very good and it is near of all that you need in São Paulo such as Museums, pubs, underground and sightseeing. You can go to anyplace from this hotel spending little money because his localization ís very good.

Dear pabloadvba Thank you for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely,

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