Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,984 reviews

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Mercure Sao Paulo Jardins - Image 1
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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,984 reviews

TripAdvisor Rating  4.1/5  1,876 reviews

Certificate of excellence 2025

Customer review rating 1.0/5

Sunil L. Families - Confirmed reviews ALL

The security outside the hotel is non existent. My husband’s expensive iphone was snatched from his hand while standing on the front porch of the hotel. The hotel staff refused ti let us see camera footage of the incident which could be because there was no security camera to record the same. The safe in the room was not working when we entered but that was rectified soon. The hair dryer did not work and the wash basin was cracked and leaking from the crack and the faucet kept dripping all the time.

Dear Ms. L., Thank you for taking the time to share your feedback. We regret that your stay did not meet your expectations and appreciate the opportunity to clarify the points raised. Regarding the incident that occurred in front of the hotel, we would like to clarify that, in accordance with the Brazilian General Data Protection Law (LGPD), security camera images cannot be shared directly with guests and may only be released to the police upon an official request. We remain available to cooperate with the authorities whenever required. The hotel maintains security staff at the entrance at all times. Nevertheless, incidents of this nature may unfortunately occur in large urban centers. Even so, we take reports of this kind seriously and continuously review our preventive measures and guest guidance. Concerning the maintenance matters mentioned, we confirm that the safe issue was promptly resolved, and the remaining points related to the hair dryer, wash basin, and faucet are being followed up and addressed to prevent recurrence. We appreciate your feedback, as it allows us to reassess our processes and improve our services. We hope to have the opportunity to welcome you again in the future and provide an experience more aligned with the standards of Mercure. Kind regards, Mariana Lopes Deputy manager

Customer review rating 4.0/5

Eric K. L. Z. Business - Confirmed reviews ALL

I am using this hotel since 20 years and still like it.

Dear Mr. Z., Thank you very much for your loyalty and for sharing your feedback with us. It is truly an honor to welcome you for so many years and to know that, even after 20 years, you continue to enjoy your stays with us. We sincerely appreciate your kind comments regarding our service. At the same time, we thank you for reporting the issue with the shower cleanliness. We are taking immediate action with our housekeeping team to identify where the failure occurred and to ensure that this situation does not happen again. Your feedback is extremely valuable to us, as it helps us maintain and improve the standards you have come to expect over the years. We look forward to welcoming you back very soon for another pleasant and comfortable stay. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Aude F. M. Friends - Confirmed reviews ALL

The overall stay was good, the service was great, but I think the hotel should think about termination g the sanitaries Thanks.

Dear Ms. Aude M., Thank you for sharing your feedback and for choosing Mercure São Paulo Jardins. We are pleased to know that your overall stay was positive and that our team contributed to a great experience. We appreciate your comments. Your observations have been duly registered and will be considered in our ongoing improvement plans. Thank you also for highlighting our staff and service. It is gratifying to know that our team made a positive impact during your stay. We hope to welcome you again on your next visit to São Paulo, always aiming to offer an even better experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Maria C. D. P. G. Families - Confirmed reviews ALL

Buen hotel, céntrico y agradable.

Estimada Sra. María García, Agradecemos por compartir su evaluación y por destacar la comodidad, la ubicación y la atención d. nuestro equipo. Nos alegra saber que su estancia resultó agradable. Hemos registrado sus observaciones sobre la iluminación, la infraestructura eléctrica y la fontanería. Informamos que ya estamos en proceso d. mejoras, incluyendo actualizaciones en estas áreas, con el objetivo d. ofrecer espacios aún más modernos y funcionales. Será un placer recibirla nuevamente muy pronto y presentarle personalmente los avances que estamos implementando. Atentamente, Mariana Lopes Subgerente

Customer review rating 3.5/5

Mark C. D. Friends - Confirmed reviews ALL

Really great location. Poor gym and pool. Breakfast Ok. Rooms pretty good but need a bit of updating.

Dear Mr. Mark D., Thank you for sharing your feedback. We are glad that our location and room comfort contributed positively to your stay. We regret that the gym and pool did not meet your expectations. Your comments have been forwarded to our management team so we can address the issues and ensure these areas are fully functional. We also appreciate your remarks regarding Wi-Fi speed and breakfast variety, which will be taken into consideration for improvements. Thank you for recognizing our team’s efforts. We hope to welcome you again and provide a more satisfying experience on your next visit to São Paulo. Sincerely, Mariana Lopes Subgerente

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Other web-users rate our hotel

  • 546 reviews 9.6/10 Location
  • 996 reviews 6/10 Room
  • 1,120 reviews 8.2/10 Service
  • 62 reviews 3/10 WiFi
  • 509 reviews 8.1/10 Breakfast
  • 304 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.