Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,996 reviews

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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,996 reviews

TripAdvisor Rating  4.0/5  1,829 reviews

Certificate of excellence 2024

Good stay

Customer review rating 5.0/5

Fernando F. Business - Confirmed reviews ALL

Cordially and attention

Dear Mr. Fernando F. Thank you for sharing your experience with us! We're happy to hear that you had a good stay and appreciated our cordiality and attention. It was a pleasure having you, and we look forward to welcoming you again soon! Best Regards, Mariana Lopes Deputy manager

Great location but it could be much better in the details

Customer review rating 3.0/5

Ailin Couples - Confirmed reviews ALL

Room is already very old and not well maintained. In my room, paint was coming off and you could see maintainance wasn’t done properly. Staff is great and very attentive. There is no room service after 10:30pm

Dear Mr. Ailiv N., Thank you for sharing your feedback with us. We are pleased to know that you appreciated our great location and the attentiveness of our staff. We sincerely regret that your room didn't meet your expectations in terms of maintenance. Your comments are valuable, and we will review the condition of the room to ensure necessary improvements are made. We hope to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Mariana Lopes Deputy Manager

Perfect stay

Customer review rating 4.5/5

M.d Business - Confirmed reviews ALL

This hotel was so nice : well located, excellent services, food, the room was big and the bed so comfortable. The bathrool was beautiful. I recommend ++++

Dear D., It is always a pleasure to welcome you to Mercure SP Jardins, and we are delighted by your kind comment. Your feedback uplifts our team and leaves us with a sense of accomplishment. I am sure your review will serve as encouragement for us to continue improving the quality of our services even further. It will be an honor to welcome you for another stay at our hotel. Sincerely, Lara C. Quality Supervisor

comfortable room and good location

Customer review rating 3.5/5

Byurdadog Couples - Confirmed reviews ALL

breakfast can be improved same dishes almost everyday and not so tasty, staffs english can be better, wifi on the upper floors is really bad I stayed both on 7th and 12th floors, couldnt use wifi on 12 th neither on my phone or on the smart tv. Even netflix or whatsapp didnt work at all.

Dear Y., Thank you for sharing your experience at Mercure SP Jardins. At Mercure, we strive to provide high-quality service to each of our guests, so your feedback is very important to us. Rest assured that I will take appropriate measures with the Restaurant team to ensure that the quality of our breakfast service exceeds your expectations. Additionally, I guarantee that we are taking steps to improve our connectivity and provide a service that matches our standards. We truly appreciate you sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Lara Cintra Quality Supevisor

Customer review rating 3.5/5

Sergio Business - Confirmed reviews ALL

It was noisy which made it hard to sleep at night.

Dear Mr. Sergio B., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins. We're very sorry that your experience was impacted by the noise, breakfast, and Wi-Fi. We always strive to ensure our guests' comfort, Your comments will help us enhance this service. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back soon, offering an even more comfortable experience. Sincerely, Mariana Lopes Deputy Manager

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Other web-users rate our hotel

  • 588 reviews 9.8/10 Location
  • 985 reviews 6.8/10 Room
  • 1,051 reviews 8.3/10 Service
  • 51 reviews 3.6/10 WiFi
  • 512 reviews 8/10 Breakfast
  • 445 reviews 7.2/10 Comfort
  • 336 reviews 6/10 Cleanliness
  • 159 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.