Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,880 reviews

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Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,880 reviews

Customer review rating 3.0/5

Hank T. K. Solo - Confirmed reviews ALL

Dear Mr. K., Thank you for taking the time to share your feedback. We regret that the leak in your room affected your stay. As soon as the issue was reported, our maintenance team attended to the room. Unfortunately, after the initial intervention, there was a further leak, which resulted in additional water in the room and impacted your experience. To compensate for the inconvenience caused, we offered you a complimentary late check-out as well as one complimentary night. Regarding the refund, please rest assured that it has already been processed. The amount will be credited directly to the credit card used for payment, and depending on your card issuer, it may take up to 30 days to appear on your statement. We also appreciate your comments regarding the breakfast. Your feedback has been shared with our Food & Beverage team, as it helps us identify opportunities to improve the experience we provide. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Mariana Lopes Assistant General Manager

Customer review rating 5.0/5

Robert K. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Maria D. M. B. A. Solo - Confirmed reviews ALL

Dear Maria D. M., Thank you very much for taking the time to share your experience with us. We are pleased to know that you enjoyed our location and found your stay comfortable overall. It is wonderful to hear that you felt our hotel offers good value for money. We are sorry that you felt cold during your first night. In Brazil, heating systems are not common due to our generally warm climate. However, we do have portable heaters available upon request, and we are glad we were able to provide one to make the rest of your stay more comfortable. We also appreciate your comments regarding the bed sheets. Guest feedback is extremely valuable, and your suggestion has been shared with our team as we continuously evaluate opportunities to enhance our guests' comfort. We hope to have the pleasure of welcoming you back to Mercure São Paulo Jardins on your next visit to São Paulo. Kind regards, Mariana Lopes Assistant General Manager

Customer review rating 3.0/5

Jose L. A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share such detailed feedback about your stay. While we are pleased that you enjoyed our location, I am truly sorry that several aspects of your experience did not meet your expectations. Your comments regarding the bathroom condition, maintenance issues, and breakfast service have been taken very seriously. This is not the experience we strive to provide, and your observations have already been shared with our maintenance and Food & Beverage teams so that the necessary actions can be taken. I also appreciate your remarks about our sustainability efforts. You are absolutely right that our commitment should be reflected not only in our policies but also in the condition and functionality of our facilities. Your feedback reinforces the importance of continuously improving in this area. I sincerely hope this was an isolated experience and that you will give us another opportunity in the future. We would be delighted to welcome you back and provide you with a stay that truly reflects the standards we aim to deliver. Kind regards, Mariana Lopes Assistant General Manager

Customer review rating 4.5/5

Frederick S. M. Business - Confirmed reviews ALL

Dear Frederick, Thank you for your kind words regarding your stay at Mercure Sao Paulo Jardins. We are delighted to hear that you experienced an excellent welcome and found our staff to be helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mariana Lopes Assistant Manager

Other web-users rate our hotel

  • 544 reviews 9.6/10 Location
  • 943 reviews 6.3/10 Room
  • 1,098 reviews 8.7/10 Service
  • 49 reviews 2.6/10 WiFi
  • 509 reviews 8.3/10 Breakfast
  • 308 reviews 6.6/10 Cleanliness

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