Mercure São Paulo Jardins Hotel 4 stars

Customer review rating 4.4/5 8,523 reviews

ALLSAFE approved hotel

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Mercure São Paulo Jardins Hotel
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+ 20 Services

Hotel extras

  • Children up to 9 years staying with parents earn courtesy

  • Hotel in Sao Paulo with pool and weekly Quick Massage services

  • Breakfast with freshly baked croissants

  • 5-minute drive to MASP

  • 30-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São Paulo Jardins Hotel

Alameda Itu 1151
At Rua Augusta
JARDINS
01421001 são paulo
brazil

Tel: +551130897555

Fax: (+55)11/30897566

Check-in from 14h00

Check out up to 12h00

  • METRO :  linha 2 - verde CONSOLAÇÃO

  • By plane

    AEROPORTO DE CONGONHAS At 13km / 8.08 miles

  • By plane

    AEROPORTO INTERNAC. GUARULHOS At 33km / 20.51 miles

  • By car

    MARGINAL TIETE At 15km / 9.32 miles

GPS :-23.561432, -46.662891

Our accommodation(s)

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

Standard Apartment with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Apartment with 3 single beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
Rooms

Our restaurants and bars

AUGUSTA CAFÉ

Type of cuisine: International

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AUGUSTA CAFÉ

Non contractual photo

Browse our selection of exclusive wines and take your pick of drinks and cocktails prepared by our staff in a relaxed and cozy setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 139

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 45 people

Find out more

Our guest reviews for
Mercure São Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,523 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,702 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great location but...

Customer review rating 2.0/5

Jaime T. Solo - 08/02/2021 Confirmed reviews ALL

The room was spacious and there was plenty of natural light coming in. Really pleasant however.l the three points below meant I decided to check out before the time I’d like to stay. 1- Room was pretty run down, pealing wallpaper and cracks in the walls. 2- Fridge was switched off therefore i couldn’t store my meds in it 3- A request from reception to sign a responsibility form for the amount of R$150 BRL to borough a broken umbrella for a couple of hours was pretty lame. Same umbrella in any shop would cost no more than 20BRL. Also, where in the world a hotel would charge guests for an umbrella?? 4 - security - Reception allowed people that I was not expecting to come up to my room without phoning me in advance. From a security POV this was rather unsettling since this means any person could have come up.

Dear Jaime Tanner N., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Well located

Customer review rating 4.5/5

Anonymous Families - 06/02/2021 Confirmed reviews ALL

The staff very cordial and room space well distributed .

Good location, Horrible staff

TripAdvisor rating 2.0/5

Rodrigo H Business - 06/02/2021 TripAdvisor review

Excellent location. Hotel is good. Staff is very impolite and not trained. Will never come back. Being part of Accor Group I expected better. Had problems with room Noise, staff acted horribly about it. General manager didn’t even care to hear about it.

Bad service

Customer review rating 1.5/5

Rogerio A. Couples - 26/01/2021 Confirmed reviews ALL

No cleaning service at all in the rooms. Under the excuse of the pandemic the hotel leaves its guests to deal with themselves, no clean towels, no clean bed, no refils. Internet shutdown for 2 days in a row.

Dear Rogerio A., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariana Mitiko Subgerente Mercure SP Jardins

Good stay

Customer review rating 3.5/5

James Solo - 03/01/2021 Confirmed reviews ALL

Good and clean rooms and nice breakfast. But, they didnt tell me the pool and gym were closed during the booking and they dont follow the campaigns shown on ALL website.

Well located

Customer review rating 3.5/5

Eduard Couples - 21/12/2020 Confirmed reviews ALL

Comfortable room but old furniture and design poor reservation staff

Well located

Customer review rating 2.5/5

Gilberty M. Solo - 21/12/2020 Confirmed reviews ALL

Below average

Great location, food, and staff.

Customer review rating 5.0/5

Cd Families - 17/03/2020 Confirmed reviews ALL

Spent 4 days here and thoroughly enjoyed it.

Good stay!

Customer review rating 5.0/5

Luciano C. Couples - 10/03/2020 Confirmed reviews ALL

Nice staff. Everything works very well. All employs are very king.

fantastic location

Customer review rating 4.0/5

Hans J. Business - 09/03/2020 Confirmed reviews ALL

everything was ok. no negative surprise.

well located

Customer review rating 3.5/5

Jeffrey P. Solo - 02/03/2020 Confirmed reviews ALL

service was great but in my room #1079 the lamp shade was dis colored (maybe mold) and the wallpaper was pealing

Consistently good

TripAdvisor rating 4.0/5

ss0fthew0rld 24/02/2020 TripAdvisor review

The one thing about this hotel is that you get what you pay, staff at the restaurant and bar are excellent, front seat need some training in the way they handle issues. Housekeeping is very good. I will highly recommend this property. Only two blocks from main shopping area. Be back soon.

Dear guest, Thank you for evaluating our hotel, we are very happy to know that our staff, location and cleanliness have contributed to your positive evaluation. We hope to see you again when you return to São Paulo. Best Regards

Well located

Customer review rating 2.5/5

Alejandro A. Business - 23/02/2020 Confirmed reviews ALL

Building work ongoing, lifts out of service

Good location, floor of room was well worn

Customer review rating 3.5/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Friendly staff - always willing to help. Overall up keep of hotel was ok - gym equipment was not the best only running , cycling machines - feel you need more equipment

Dear John Charles T., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Very Good Stay

Customer review rating 4.0/5

Miroslav B. Business - 07/02/2020 Confirmed reviews ALL

Dear Ana, My stay was very good and thank you and your staff for welcoming atmosphere and very good service. As I discussed at my checkout, I have discover issue with one of my laundry: the GAP shirt was colored. The picture of colored shirt was taken by your staff and I am expecting their response. Please expedite. I have a shirt pics before the landry made in your hotel. I can forward when I got your email. Again, excellent experience and looking forward to come back during my next visit to Sao Paulo. Thanks and best regards, Miroslav B.

Great Hotel, Great Location.

Customer review rating 4.5/5

Genilson B. R. Solo - 04/02/2020 Confirmed reviews ALL

I had a great time there., the shower is very strong and I love it.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Great location, staff and mezzanine work space.

Customer review rating 5.0/5

Peter H. Families - 04/02/2020 Confirmed reviews ALL

Love, love, love the entire staff. Could not be more helpful. Roger is always the man! Keep that guy and promote him into management.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Good stay

Customer review rating 3.0/5

Natalia B. Couples - 26/01/2020 Confirmed reviews ALL

Stayed there for a couple nights. Staff was very attentive, both at the reception and the restaurant. Good location for people who want to go shopping and dine in the best restaurants in town. We arrived an hour before check in time and, because the room wasn't available, reception kept our bags. The receptionist didn't seem to want to do our paperwork, she insisted on doing it later, but another staff member stepped in and completed the process. We just wanted to get it over with so we could come back and go straight to the room (which happened). There was no bellmen to assist us with our 5 pieces of luggage, which is weird for a hotel like this. We kept the DND sign at all times, so I cannot say much about housekeeping (besides that they forgot to take out the previous guest's dirty shower cap from the bathroom). We were allocated to 1069, on the 6th floor, right across from the elevator. We couldn't hear anything- no outside noises like traffic, nor the elevator or other guests. The room was spacious, and the only complaints I have are the blackout curtains that wouldn't close all the way, and the lack of plugs. I had to unplug one of the lamps across from the bed, near the tv/desk to charge my phone. There was no USB port whatsoever. Breakfast was included and it was delicious. The best part was for sure the fresh pães de queijo! This was my second time in Sao Paulo staying at the Mercure, but I would not recommend Jardins. Next time I will stay in a different Mercure, as I did the first time, hoping the room facilities would be better.

Excellent stay

Customer review rating 5.0/5

Lyn Couples - 24/01/2020 Confirmed reviews ALL

Our first trip to Brazil and our first hotel experience in the country. Lovely hotel, well placed to access everything. Great staff always helpful and courteous, even under pressure. Would definitely recommend.

Dear Lynda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Francisco Antoniolli Subgerente Mercure Jardins

Great Stay!

Customer review rating 4.5/5

Marina Families - 23/01/2020 Confirmed reviews ALL

They treat us like kings! The food was great, the location in São Paulo was amazing, near everything we wanted to go! I really enjoy staying there, i for sure would go back!

Prezada Marina, Obrigado pela ótima avaliação do nosso hotel! Compartilharemos o seu comentário com toda a nossa equipe! :) Você poderia nos avaliar também no Trip Advisor!? A nossa página é https://www.tripadvisor.com.br/Hotel_Review-g303631-d324516-Reviews-Mercure_Sao_Paulo_Jardins_Hotel-Sao_Paulo_State_of_Sao_Paulo.html Nos ajudaria muito! :) Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve. Atenciosamente, Rafael Francisco Antoniolli Subgerente Mercure Jardins

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