Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,961 reviews

Best price
guarantee
Mercure Sao Paulo Jardins - Image 1
Mercure Sao Paulo Jardins - Image 2
Mercure Sao Paulo Jardins - Image 3
Mercure Sao Paulo Jardins - Image 4
Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,961 reviews

Customer review rating 2.5/5

Joselio J. S. Couples - Confirmed reviews ALL

I arrived at the hotel at 8:20 AM. I know that this is well before the normal check in time but flights from The US vegetal arrive early in the morning. Dinner it was raining outside I had no where to go so I advised the front desk team that I would wait in the lobby until a guest checked out, opening a room. I observed at least 5 couples check out but no one on your team approached me to offer one of those rooms. At 11:05 AM I approached a new member of the front desk team who said that he did have rooms available and quickly offered me a room. I can’t believe I had to wait 3 hours with no one from your team offering me any information. Unfortunately the room assigned to me was directly opposite construction site. This is my third or fourth time studying at your property but it will most likely be my last.

Dear Mr. Joselio, Thank you for sharing your feedback with us. We are sorry to learn that your experience did not meet your expectations. We would like to clarify that our check-in procedures follow the standards established by the Brazilian hospitality industry and the regulations applicable to hotels in Brazil. At our hotel, the official check-in time is 3 PM. We understand that international flights often arrive early in the morning and, whenever possible, we always try to accommodate early arrivals for our guests’ comfort. However, early check-in is strictly subject to room availability, cleanliness status, and availability within the reserved room category. In your case, your reservation was made for a specific room category, and our team worked to make this exact category available as quickly as possible. As soon as the room was ready, we were pleased to offer your check-in at approximately 11 AM, around four hours before the official check-in time and with no additional charge. We hope to have the opportunity to welcome you again in the future and provide a more satisfying experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 3.0/5

Richard N. Couples - Confirmed reviews ALL

We ended up staying in two different rooms. And it was like staying by two different fuels. Our first room was past its use by date. The sink was corroded (hotel didn’t respond to my comment sent via email), the floors and furniture surfaces were totallyy worn out and coming apart. I was really disappointed. Then fit our last night we moved to a different room which was the quality I would expect. Beds were comfortable in both rooms. Breakfast was lovely. The pool is aged but refreshing. I would stay again if it is refurbished but not before. The team is super friendly.

Dear Mr. Richard, Thank you for taking the time to share such a detailed review about your stay with us. I am sorry that part of your experience did not meet your expectations, especially regarding the condition of the first room assigned to you. The situation you described is far from the standards we aim to deliver to our guests, and I completely understand your disappointment. Your comments have already been shared with our maintenance and housekeeping teams, and we are reinforcing our inspection procedures to ensure that rooms in these conditions are not made available again. I would also like to sincerely apologize for the lack of response to your previous email. At the same time, I am happy to know that you enjoyed the comfort of the beds, our breakfast, and the kindness of our team. Your recognition means a lot to us. I would also like to share that we are currently undergoing a modernization process in our apartments, and we truly hope to have the opportunity to welcome you back in the future and present you with our renovated rooms and updated experience. Thank you as well for your observation regarding the towels and sustainability practices. Your feedback is very important and helps us continue improving our guest experience. We hope to welcome you again at Mercure São Paulo Jardins. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Ado M. Business - Confirmed reviews ALL

It was nice. But my room was very close to demolition site which gave a lot of noises.

Dear Ado, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay overall, especially our location, breakfast, cleanliness and the service provided by our team. At the same time, we sincerely apologize for the inconvenience caused by the noise from the demolition site near the hotel. Unfortunately, this construction work is taking place outside of our property and is beyond our direct control, but we completely understand how this may have impacted your comfort during the stay. We truly appreciate your understanding and your kind feedback. We hope to welcome you again soon at Mercure São Paulo Jardins for an even more pleasant and comfortable experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 5.0/5

Aberaldo D. Business - Confirmed reviews ALL

Boa

Prezado Aberaldo, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua experiência foi boa. Esperamos recebê-lo novamente em breve para mais momentos agradáveis em nosso hotel. Atenciosamente, Mariana Lopes Subgerente

Customer review rating 2.0/5

Richard F. Friends - Confirmed reviews ALL

It wasn’t as good as previously. Only one elevator working , the hotel gave us a room for disable access , it never informed me about that. In the shower, no body wash , just shampoo and conditioner. No room cleaning ! I asked about 3 times tithe front desk to send someone to clean the room. Around 5:30 PM the Hosekeeper showed up, I was in the shower and never heard. The room smelled moldy , not pleasant , had to keep the air conditioning on all the time .

Dear Richard, Thank you for taking the time to share your experience with us. First of all, I would like to sincerely apologize for not meeting your expectations during this stay. It is especially disappointing to learn this, knowing that your previous experiences with us had been more positive. Regarding the accessible room, I would like to clarify that this was the room category originally booked for your stay and not a room assignment made by the hotel upon arrival. That said, I am sorry for the overall experience you had and for the frustrations encountered throughout your stay. This is certainly not the level of comfort and service we strive to provide to our guests. As soon as I received your feedback, I reviewed your comments with the relevant teams and reinforced the necessary actions to improve our processes and guest experience. Thank you as well for recognizing the kindness of our reservations team during your booking process. We sincerely hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the standards of Mercure São Paulo Jardins. Kind regards, Mariana Lopes Subgerente

Other web-users rate our hotel

  • 534 reviews 9.6/10 Location
  • 958 reviews 5.9/10 Room
  • 1,059 reviews 8.3/10 Service
  • 56 reviews 1.1/10 WiFi
  • 504 reviews 8.2/10 Breakfast
  • 311 reviews 5.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo CIDADE