Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,972 reviews

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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,972 reviews

TripAdvisor Rating  4.1/5  1,879 reviews

Certificate of excellence 2025

Customer review rating 3.0/5

Duncan K. Solo - Confirmed reviews ALL

Super friendly staff. Every interaction with them was very positive, However, a few things that will make me never stay again....1. Impossible to regulate shower temperature. 2. I could hear everything in other rooms and in hallway. 3. Constant drip noise (from AC??), (I did actually ask Front Desk to have maintenance look at that - but there was no follow up. I did not sleep well at all because of 2 and 3. I would have checked out early but I felt it would have been a hassle and with my very limited portugese. I cannot be the first person to tell you about these issues.

Dear Mr. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Jardins. We sincerely appreciate your kind comments about our location and, especially, the friendliness and professionalism of our team. At the same time, we regret to learn that technical and comfort-related issues negatively impacted your experience. Please accept our apologies for the difficulties you encountered. We understand how these situations affected the quality of your rest, and we regret that the follow-up did not meet your expectations. Your comments have been shared with our management and maintenance teams, as they are essential for identifying opportunities for improvement and preventing similar occurrences in the future. We hope to have the opportunity to welcome you again and provide an experience more aligned with our standards. Kind regards, Mariana Lopes Subgerente

Customer review rating 5.0/5

Laura H. N. Business - Confirmed reviews ALL

satsfatoria

Prezada Sra Laura, Ficamos muito satisfeitos pelo seu reconhecimento a respeito do Mercure Jardins. Para nós é uma satisfação que tudo tenha saído perfeitamente durante sua hospedagem. Espero recebe-la novamente para uma próxima estada. Cordialmente, Daniela P Gerente Geral Mercure SP Jardins

Might be better

TripAdvisor rating 3.0/5

Ciulio76 TripAdvisor review

Good location on Jardin area , close to main street. Room and stuff are good, but bathrooms are really to be refreshed! With small maintenance could be a very good location . Swimming pool almost abandoned (with no water recycling even)

Dear guest, Thank you for sharing your feedback on TripAdvisor. We’re pleased to know you appreciated our location in the Jardins area, as well as the room and our team. We regret, however, that the bathroom condition and pool did not meet your expectations. Your comments regarding maintenance and refurbishment are very important to us and have been shared with the appropriate teams for review and improvement. We hope to have the opportunity to welcome you again and provide a more enjoyable experience in the future.

Customer review rating 5.0/5

Thomas N. R. Friends - Confirmed reviews ALL

Nice clean good staff

Dear Thomas N. R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela P Gerente Geral Mercure SP Jardins

Customer review rating 4.5/5

Mohana S. Families - Confirmed reviews ALL

Well nice stay, nice multi -choice Breakfast

Dear Mr. S., Thank you for your kind feedback. We are pleased to know you enjoyed your stay, especially our breakfast variety, and that our team contributed positively to your experience. Your comments encourage us to continue delivering high standards of service. We look forward to welcoming you again at Mercure São Paulo Jardins. Kind regards, Mariana Lopes Deputy manager

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Other web-users rate our hotel

  • 550 reviews 9.6/10 Location
  • 980 reviews 6.2/10 Room
  • 1,098 reviews 8.2/10 Service
  • 59 reviews 2.6/10 WiFi
  • 511 reviews 7.9/10 Breakfast
  • 307 reviews 6.1/10 Cleanliness

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