Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,897 reviews

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Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Room 1

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,897 reviews

Customer review rating 3.5/5

Maria D. M. B. A. Solo - Confirmed reviews ALL

Customer review rating 3.0/5

Jose L. A. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Frederick S. M. Business - Confirmed reviews ALL

Dear Frederick, Thank you for your kind words regarding your stay at Mercure Sao Paulo Jardins. We are delighted to hear that you experienced an excellent welcome and found our staff to be helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mariana Lopes Assistant Manager

Customer review rating 2.0/5

Andilson D. M. J. Business - Confirmed reviews ALL

Dear Andy, Thank you for sharing your feedback with us. I am sorry to learn about your frustration regarding your jacket. I understand how disappointing it can be when a personal belonging cannot be located promptly. After receiving your request, we attempted to contact you through the WhatsApp number registered in your reservation, but unfortunately, we did not receive a response. I sincerely regret that this situation gave you the impression that your request had been disregarded, as this was certainly not our intention. Please feel free to contact me directly so that I can personally review the matter once again with our Lost & Found team and verify if there is any additional information that may help. We remain at your disposal and would be happy to assist in any way we can. Kind regards, Mariana Lopes Deputy General Manager

Customer review rating 2.5/5

Joselio J. S. Couples - Confirmed reviews ALL

Dear Mr. Joselio, Thank you for sharing your feedback with us. We are sorry to learn that your experience did not meet your expectations. We would like to clarify that our check-in procedures follow the standards established by the Brazilian hospitality industry and the regulations applicable to hotels in Brazil. At our hotel, the official check-in time is 3 PM. We understand that international flights often arrive early in the morning and, whenever possible, we always try to accommodate early arrivals for our guests’ comfort. However, early check-in is strictly subject to room availability, cleanliness status, and availability within the reserved room category. In your case, your reservation was made for a specific room category, and our team worked to make this exact category available as quickly as possible. As soon as the room was ready, we were pleased to offer your check-in at approximately 11 AM, around four hours before the official check-in time and with no additional charge. We hope to have the opportunity to welcome you again in the future and provide a more satisfying experience. Kind regards, Mariana Lopes Assistant manager

Other web-users rate our hotel

  • 543 reviews 9.6/10 Location
  • 954 reviews 6.3/10 Room
  • 1,096 reviews 8.6/10 Service
  • 51 reviews 2.4/10 WiFi
  • 503 reviews 8.3/10 Breakfast
  • 311 reviews 6.6/10 Cleanliness

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