Mercure Sao Paulo Jardins Hotel

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Mercure Sao Paulo Jardins Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,297 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Jardins Hotel

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

Telephone +55 11 3089-7555

Fax +55 11 3064-3675

Contact email

  • METRO:  linha 2 - verde CONSOLAÇÃO

  • By plane

    AEROPORTO DE CONGONHAS At 13km / 8.08 miles

  • By plane

    AEROPORTO INTERNAC. GUARULHOS At 33km / 20.51 miles

  • By car

    MARGINAL TIETE At 15km / 9.32 miles

GPS:-23.561432, -46.662891

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our accommodation(s)

We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.

Our guest reviews

Our guest reviews for
Mercure Sao Paulo Jardins Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,297 reviews

TripAdvisor Rating  4.0/5  1,732 reviews

Great stay as always!

Customer review rating 5.0/5

Eliana B. Families - Confirmed reviews ALL

We receive always a very good service from all staff. Real good service is hard to find and Mercure Jardins at Alameda Itu delivers it every time!

Dear Eliana Santos B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Boa estadia

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Positiva

Prezado Sr. Hugo, Aprecio imensamente seus comentários referentes à sua hospedagem no Mercure Jardins. É sempre um prazer receber impressões positivas. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Esclareço que tenho analisado criteriosamente todos os questionários respondidos, para que possa assim tomar ações assertivas para melhorar nossos serviços junto aos hospedes. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Sinceramente, Daniela Pezzolato Gerente Geral Mercure Jardins

Well located

Customer review rating 4.5/5

Mariana K. Families - Confirmed reviews ALL

Nice team, the room is good and very well located.

Dear Ms. Mariana K. J., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Lopes Mercure Jardins

The best location and impeccable service

Customer review rating 4.5/5

Dh Friends - Confirmed reviews ALL

Location is everything and this hotel is in the perfect spot. Walking distance to Paulista, Oscar Freire, restaurants everywhere, safe. The hotel rooms are normal and clean. The front desk staff are so helpful and kind.

Dear Daniel H., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I clarify that we are undergoing a total renovation of apartments in order to improve the comfort of our guests and, currently, we already have 20% of our apartments completely renovated. We had to take a break from the works due to the Pandemic, but we will resume soon. We hope that on your next visit you will be able to see the work we are doing in this continuous improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Lopes Mercure Jardins

Good stay

Customer review rating 4.5/5

Soramos Friends - Confirmed reviews ALL

Gold stay

Dear Soraya Correia R., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Hospitality

Customer review rating 4.5/5

Andre M. Business - Confirmed reviews ALL

Hospitality is great, the staff is helpful and focused on service.

Dear Andre M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, they will stay very happy! I have carefully analyzed all the questionnaires answered, so that I can take assertive actions to improve our services with the guests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariana Lopes Mercure Jardins

well located

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

the gym is very small and running machines were under repair

Dear Maria O., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Great location, tired rooms

Customer review rating 4.0/5

John S. Business - Confirmed reviews ALL

The staff was extremely helpful, nice, and polite. Breakfast was a success with our group as well. Unfortunately, only 1 elevator was working and it was a very busy weekend. My room was in dire need of a makeover though... Stained walls and lamp shades, cracks, peeling wallpaper, poorly flushing toilet... Disappointing.

Dear Rodrigo L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Well located, friendly and cooperative staff

Customer review rating 4.0/5

Andre M. Business - Confirmed reviews ALL

Receipt excellent, Cleaning excellent, laundry very good. Observations: - no communication that laundry is free on Sunday, so had to wait till Monday - for some reasons house keeping removed about four times my second card (don't know why) - suprised that maintenance of the second elevator took so long - one of the treadmills is not repaired since December 2021

Dear Andre M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Well located, team is friendly

Customer review rating 3.5/5

Andre M. Business - Confirmed reviews ALL

Overall experience ok. Bit disappointed that room I wanted could not be used due to some air condition problems in that room. Breakfast starts at 7 am, but most of the time the crew is not ready at that time (eggs, bacon etc later available).

Dear Andre M., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Very comfortable stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great accomodation, breakfast is perfect and the staff is highly professional and friendly. The only thing the hotel could improve is on the acoustics of the walls between other rooms.

Dear Camille S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Terrible experience

Customer review rating 0.5/5

Gabriela Families - Confirmed reviews ALL

I made my reservation at accor website and did the payment with my mothers credit card. At the website said no payment would be needed, cause they already charged the credit card. I was at the hotel with my father, my husband, my baby and my pet. We did the check in at 6pm and around 10 pm the front desk lady said we had to give her my pet vaccination card. I went there with his vaccination card and then she said I needed to show my credit card, I told her the payment was done already and I didn’t have this credit card with me, we only had pix. She said they didn’t accept pix, I needed to give they either cash or another credit card, otherwise we would have to leave the hotel, even if the payment was already done, she said my mother could not pay for my hotel, it had to be someone who was there. I went back to my room to talk with my husband and she started calling us every 2/3 minutes saying we had to pay right now or we would have to leave. I felt really embarrassed and so disappointed as a costumer. It didn’t make sense at all that my mother could not pay for me. Thank god my father was there with us and had a credit card. Otherwise she would kick us out with my and my baby. That’s completely unacceptable!!! Never staying in an accor hotel again.

Dear Grabriela Gracie C., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Althoug the location, the services are awesome. Said no one ever!

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Worse services. No one can help you doing anything, to say, ironing clothes, courier service, room service and so on.

Prezada Senhora G., Agradeço por nos contar sobre sua experiência no Mercure Jardins. Sinto por não correspondermos às suas expectativas, peço sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certa de que estou tomando medidas apropriadas para lidar com as ocorrências pelo senhor e me coloco a disposição para toda e qualquer sugestão de melhoria. Fico a disposição. Cordialmente, Daniela Pezzolato Gerente Geral Mercure Jardins

Well located, local staff prepared to support whenever needed

Customer review rating 4.0/5

Andre M. Business - Confirmed reviews ALL

I noticed that this hotel is not really focusing on business people; for example ironing was available on request, but the materials were poor of quality. After one or day the ironing was away again, apparently this is not for permanent usage available in the room. However, the laundry service was good, so no problem regarding the ironing. Restaurant ok, but if you stay 18 days, then it is a pity that there is no change in the assortiment. Breakfast ok.

Dear Arend Jan M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Pezzolato Gerente Geral Mercure Jardins

Well located

Customer review rating 2.0/5

Juliana Solo - Confirmed reviews ALL

Bedroom is okay,but the hotel in general is quite old. We'll located.

Prezada Sra. Juliana, Agradeço por nos contar sobre sua experiência no Mercure SP Jardins. Sinto por não correspondermos às suas expectativas, peço sinceras desculpas. Esclareço que estamos passando por uma renovação total de apartamentos com o objetivo de melhorar o conforto de nossos hospedes e, atualmente, já dispomos de 20% dos nossos apartamentos inteiramente reformados. Tivemos que fazer uma pausa nas obras devido à Pandemia, mas em breve retomaremos. Esperamos que em sua próxima visita a senhora possa constatar o trabalho que estamos realizando nesta melhoria contínua. Cordialmente, Daniela Pezzolato Gerente Geral Mercure Jardins

Good location and very comfortable room but...

TripAdvisor rating 4.0/5

zefe2013 TripAdvisor review

Very well located in the City of São Paulo and room is very comfortable but hotel staff employees have much to learn. Staff should be concerned to solve clients' demands not only problems of the hotel.

Hi zefe2013, Thank you for taking the time to tell us about your experience at Mercure SP Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure P Jardins

Good location, Horrible staff

TripAdvisor rating 2.0/5

Rodrigo H Business - TripAdvisor review

Excellent location. Hotel is good. Staff is very impolite and not trained. Will never come back. Being part of Accor Group I expected better. Had problems with room Noise, staff acted horribly about it. General manager didn’t even care to hear about it.

Dear X5370RTrodrigol, Thank you for sending us your feedback regarding your last stay. I did follow up the case myself, please accept my sincere apologies. At the Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure SP Jardins

Consistently good

TripAdvisor rating 4.0/5

ss0fthew0rld TripAdvisor review

The one thing about this hotel is that you get what you pay, staff at the restaurant and bar are excellent, front seat need some training in the way they handle issues. Housekeeping is very good. I will highly recommend this property. Only two blocks from main shopping area. Be back soon.

Dear guest, Thank you for evaluating our hotel, we are very happy to know that our staff, location and cleanliness have contributed to your positive evaluation. We hope to see you again when you return to São Paulo. Best Regards

Sao Paulo Trip

TripAdvisor rating 5.0/5

fhomemdemelo Business - TripAdvisor review

Congrats for the team - Josi always attent for details and how to surprise the guests . With a very central and good location this hotel could be a good choice for business trips . Hotel started to have a room renovation

We are pleased to receive your compliments. We are pleased to hear that the care of our collaborator Josy has been one of the differentials in your hosting. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to welcoming you again. Mercure SP Jardins

Excellent staff, exempt for the young male waiter at the restaurant.

TripAdvisor rating 4.0/5

ss0fthew0rld Friends getaway - TripAdvisor review

May not be the best location, but this 3 star hotel is run like a five star property, you can tell the quality of the management team. Everything in the room works not like the other Mercure’s in the São Paulo, Belo Horizonte and Recife is the worst of all the hotels in the Accor portafolio.

Thank you for your comments about your stay at the Mercure Hotel Sao Paulo Jardins. We were pleased to receive your compliments. We'll be sure to share your comments with all our staff. Your satisfaction is a motivating factor for our employees to work daily to provide impeccable service. We hope to see you soon, please accept our best regards.

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