Customer review rating 4.4/5 8,523 reviews
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Hotel in Sao Paulo with pool and weekly Quick Massage services
Breakfast with freshly baked croissants
5-minute drive to MASP
30-minute drive to São Paulo - Congonhas Airport
Check-in from 14h00
Check out up to 12h00
Paying
Alameda Itu 1151
At Rua Augusta
JARDINS
01421001 são paulo
brazil
Check-in from 14h00
Check out up to 12h00
We offer different room categories that provide the same elegance and simplicity, yet different experiences. Opt for the comfort of Standard Rooms or try our sophisticated Privilege Apartments featuring unique details.
Number of meeting rooms: 6
Maximum size: 139 m²
Maximum capacity: 140 people
Maximum banquet capacity: 45 people
100% genuine reviews from our guests
Find out moreGreat location but...
Jaime T. Solo - 08/02/2021 Confirmed reviews ALL
The room was spacious and there was plenty of natural light coming in. Really pleasant however.l the three points below meant I decided to check out before the time I’d like to stay. 1- Room was pretty run down, pealing wallpaper and cracks in the walls. 2- Fridge was switched off therefore i couldn’t store my meds in it 3- A request from reception to sign a responsibility form for the amount of R$150 BRL to borough a broken umbrella for a couple of hours was pretty lame. Same umbrella in any shop would cost no more than 20BRL. Also, where in the world a hotel would charge guests for an umbrella?? 4 - security - Reception allowed people that I was not expecting to come up to my room without phoning me in advance. From a security POV this was rather unsettling since this means any person could have come up.
Well located
Anonymous Families - 06/02/2021 Confirmed reviews ALL
The staff very cordial and room space well distributed .
Good location, Horrible staff
Rodrigo H Business - 06/02/2021 TripAdvisor review
Excellent location. Hotel is good. Staff is very impolite and not trained. Will never come back. Being part of Accor Group I expected better. Had problems with room Noise, staff acted horribly about it. General manager didn’t even care to hear about it.
Bad service
Rogerio A. Couples - 26/01/2021 Confirmed reviews ALL
No cleaning service at all in the rooms. Under the excuse of the pandemic the hotel leaves its guests to deal with themselves, no clean towels, no clean bed, no refils. Internet shutdown for 2 days in a row.
Good stay
James Solo - 03/01/2021 Confirmed reviews ALL
Good and clean rooms and nice breakfast. But, they didnt tell me the pool and gym were closed during the booking and they dont follow the campaigns shown on ALL website.
Our most recent 20 reviews
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