Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,991 reviews

Best price
guarantee
Mercure Sao Paulo Jardins - Image 1
Mercure Sao Paulo Jardins - Image 2
Mercure Sao Paulo Jardins - Image 3
Mercure Sao Paulo Jardins - Image 4
Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,991 reviews

TripAdvisor Rating  4.1/5  1,877 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Vanessa G. D. S. Solo - Confirmed reviews ALL

Location is convenient, but the breakfast is average quality, installations a bit tired and service so so…

Dear Ms. Vanessa, Thank you for sharing your experience with us and for your loyalty to the ALL program, especially as a Platinum member. We regret that some aspects of your stay did not meet your expectations. Your comments have already been shared with the relevant teams, who will work to correct the issues mentioned, especially in relation to service consistency, the welcome amenity, and the review of upgrade eligibility. We also apologize for the difficulty you faced when trying to reach us by phone the night before your arrival. We are reviewing our procedures to ensure greater efficiency and availability in our communication channels. At the same time, we appreciate your positive remarks about the hotel’s location and cleanliness, which remain priorities for us. We hope to have the opportunity to welcome you back and provide an experience aligned with the standard you know from Accor. Sincerely, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Sandra S. Business - Confirmed reviews ALL

I had a good stay, but I was surprised by how little English the hotel staff spoke. It made communication at times difficult. Also, my phone was stolen right outside the hotel lobby doors, out of my hands, which should not happen with hotel staff present outside.

Dear Ms. S., Thank you for sharing your feedback. I am truly sorry for the difficulties you experienced during your stay. The incident that occurred outside the hotel was unfortunate, and I understand how upsetting it must have been, especially as it affected the continuation of your trip. I also regret that your request regarding the early departure was not properly addressed. Clear and timely communication is essential, and your comment has been taken very seriously. Your observation about the language barrier is equally important, and we are already reinforcing training to better support our international guests. Thank you for acknowledging the positive points of your stay. Should you return to São Paulo, we would appreciate the opportunity to offer you a smoother and more comfortable experience. Best Regards, Mariana Lopes Assistant manager

Customer review rating 5.0/5

Gustavo P. O. Business - Confirmed reviews ALL

I was With a group and everything was Excellent.

Dear Mr. O., Thank you for your kind words regarding your recent stay. We are pleased to hear that you appreciated our location, service, and breakfast offerings. It is our goal to provide an excellent experience for all guests, and we are glad to know we met your expectations. Sincerely, Mariana Lopes Assistant Manager

Customer review rating 0.5/5

Herve P. D. Business - Confirmed reviews ALL

- When calling from overseas, reservation desk barely speaks English or Spanish - Upon arriving, there was some confusion in the reservations - Bed was infested with bugs. Had to change room at night - New room did not have a coffee machine - Free water bottles not replenished - WiFi not working one day and of very bad quality (unstable)

Dear Mr. D., Thank you for sharing your feedback. I sincerely apologize for the inconveniences experienced during your stay, this is far from the standard we aim to deliver. We are already taking the necessary internal actions to ensure that situations like this do not happen again. We hope to have the opportunity to welcome you back and offer the experience you truly deserve. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.5/5

Timothy B. Business - Confirmed reviews ALL

The staff were outstanding

Dear Mr. B., Thank you for sharing your feedback and for rating your stay so positively. We are delighted to know that our team made your experience outstanding, and we truly appreciate your recognition of Danny, your compliment will be shared with him. Thank you also for your loyalty to the ALL – Accor Live Limitless program. We look forward to welcoming you back on your next visit to São Paulo. Sincerely, Mariana Lopes Assistant manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 546 reviews 9.6/10 Location
  • 997 reviews 6.2/10 Room
  • 1,114 reviews 8.2/10 Service
  • 62 reviews 3/10 WiFi
  • 507 reviews 8/10 Breakfast
  • 303 reviews 6.5/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.