Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,981 reviews

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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,981 reviews

Customer review rating 4.0/5

Andrew G. G. Business - Confirmed reviews ALL

Stay was ok. Breakfast outstanding. Water takes too long to heat up for the shower.

Hello Andrew, Thank you for taking the time to share your experience with us, we truly value your feedback. We’re very glad to hear that breakfast stood out during your stay, it’s something we take real pride in, and your comment means a lot to our team. At the same time, we understand that some points impacted your overall experience. The delay in hot water for the shower is not the experience we want to provide, and we are already looking into this to improve both comfort and water efficiency. Your note regarding water waste is especially important to us as we continue to strengthen our sustainability efforts. Regarding the bathroom structure and the disposal guidance, we recognize how this can feel unusual, especially for guests coming from different regions. We’re currently going through a modernization process in the hotel, which includes upgrades to these areas to offer a more intuitive and comfortable experience. We appreciate your feedback, as it helps us move forward in the right direction. We hope to have the opportunity to welcome you back soon and provide a smoother, more complete stay next time. Best regards, Mariana Lopes Subgerente

Customer review rating 3.5/5

Phillip R. B. Couples - Confirmed reviews ALL

Our room was comfortable and the hotel is conveniently located. Reception staff were friendly. Our reservation was half-board, but the dining room has no ambience, so we ate out on our second night. Only one elevator was working.

Dear Mr. Phillip, Thank you for sharing your experience with us. We’re glad to know you found the room comfortable, enjoyed our location, and that our reception team made a positive impression during your stay. We’re sorry, however, that the restaurant ambience did not meet your expectations and that this impacted your dining experience. Your feedback is very important and will be carefully reviewed. Regarding the elevator, there was an unexpected emergency stoppage, completely outside of our plans. We acted as quickly as possible to resolve it and minimize any impact on our guests’ experience, but unfortunately we were not able to avoid the inconvenience, and we truly apologize for that. We hope to have the opportunity to welcome you again and provide a smoother and more complete experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 3.5/5

Rogerio B. D. Q. Business - Confirmed reviews ALL

boa

Prezado Rogerio, Agradecemos por compartilhar sua avaliação conosco. Ficamos felizes em saber que sua estadia foi confortável e que nossa localização atendeu às suas expectativas. Sentimos pelo inconveniente com o elevador durante sua hospedagem. Foi uma situação inesperada, que fugiu do nosso controle, e atuamos com agilidade para normalizar o quanto antes. Ainda assim, entendemos o impacto causado e pedimos desculpas por isso. Agradecemos seu feedback e esperamos recebê-lo novamente para uma experiência ainda mais fluida. Atenciosamente, Mariana Lopes Subgerente

Customer review rating 2.0/5

Giorgi M. Business - Confirmed reviews ALL

Right in front of the hotel, the demolition of a huge building was taking place throughout my entire stay. The work started at 7 a.m. and continued until 5 p.m., making it practically impossible to stay in the hotel room. The hotel’s internet worked very poorly and was often unusable for work-related tasks. The toilet was malfunctioning, and flushing was an issue. Out of the hotel’s two elevators, one was almost constantly out of order.

Hello Mr. M. Thank you for sharing your experience with us, your feedback is very important for our continuous improvement. We are truly sorry for the inconveniences during your stay. We understand how essential comfort and a quiet environment are, especially when you need to rest or work. Regarding the construction work in front of the hotel, we recognize the impact it caused; however, it is an external project and, unfortunately, beyond our control. Even so, we sincerely regret how this situation affected your experience. As for the internal issues mentioned, such as the internet quality, the toilet malfunction, and one of the elevators being out of service, these do not reflect the standard we aim to deliver. We have already shared your comments with the responsible teams, and actions are in progress to ensure prompt and consistent improvements. We hope to have the opportunity to welcome you again in a more favorable moment, so we can provide the experience we truly strive to offer. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.5/5

Joao B. S. Solo - Confirmed reviews ALL

Sabrina is the best manager - she was welcoming, caring and kind.

Dear Mr. S., Thank you for taking the time to share your experience with us. It is a pleasure to know that Sabrina made such a positive impression during your stay. We will certainly share your kind words with her, recognition like yours truly means a lot to our team. At the same time, I appreciate your honest feedback regarding other aspects of your experience. Your comments about the room condition, Wi-Fi speed, and room service have been noted and are being reviewed with the respective teams. Regarding your interaction with our team, your observation about service flexibility has my full attention. We understand how important it is to approach each guest request with openness and a solution-oriented mindset, and this is something we continuously reinforce with our staff. We also take note of your comments about recognition within the ALL loyalty program, as well as your previous status, and we understand how relevant this is to your overall experience. Your feedback is valuable and helps us focus on the areas where we need to improve, while continuing to deliver the level of service that you experienced with Sabrina. We hope to have the opportunity to welcome you again and provide you with an even more consistent experience. Kind regards, Mariana Lopes Assistant Manager

Other web-users rate our hotel

  • 539 reviews 9.6/10 Location
  • 963 reviews 5.9/10 Room
  • 1,058 reviews 8.4/10 Service
  • 57 reviews 1.8/10 WiFi
  • 504 reviews 8.2/10 Breakfast
  • 314 reviews 6.1/10 Cleanliness

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