Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,827 reviews

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Mercure Sao Paulo Jardins - Image 1
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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Apartment with twin beds

Photo out of - Standard Apartment with twin beds

Decorated in a style that combines modernity and tradition, our standard room offers everything you need: twin beds, laminate flooring, flat-screen TV, electric kettle, minibar, air conditioning, free WIFI and more.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Decorated in a style that combines modernity and tradition, our standard room offers everything you need: three single beds, laminate flooring, flat-screen TV, electric kettle, minibar, air conditioning, free WIFI and more.

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x3

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Combine work and relaxation in complete tranquility. Our superior room features everything you need: on a high floor with a king-size bed, laminate flooring, flat-screen TV, electric kettle, minibar, air conditioning, free WIFI and more.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Experience our enhanced-comfort room with modern décor, king-size bed, laminate flooring, Nespresso machine, smart TV with Netflix, and other small details to create the best environment to work or relax

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Standard apartment for people with special needs with 1 double size bed

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Double bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Renovated superior apartment with king-size bed, laminate flooring, TV, electric kettle, minibar, air conditioning, WiFi, and private bathroom, for total comfort and convenience during your stay.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

See availabilities

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 126 rooms
  • 7 rooms for people with reduced mobility
  • 126 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Green area

Well-being

SWIMMING POOL

  • Covered
  • On site

Interno.

  • On site
  • Sauna room
  • Solarium / UV
  • On site
  • Indoor parking
  • Private
  • 80 parking spaces
  • Max Limited Height: 2.5 m / 2.5 ft

  • Parking pricing: 50 BRL 50 BRL Per day
  • Parking for a month
  • Parking for a week

Security

  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

AUGUSTA CAFÉ

Photo out of - AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Cooking style
International
Capacity
58
Accessibility
Accessible service
Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 Sao Paulo, Brazil
Telephone +55 11 3089-7555
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Vegetarian menu

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Browse our selection of exclusive wines and take your pick of drinks and cocktails prepared by our staff in a relaxed and cozy setting.

Start your day with a delicious buffet breakfast served from 6am to 10am, which includes various local specialties, or, if you prefer, you can ask for a continental breakfast to be served in your room

Need to stay in shape? Our fitness center has all the right equipment for you to exercise. Afterwards, relax in the sauna and then have a dip in our pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,827 reviews

Customer review rating 5.0/5

Marcio J. Business - Confirmed reviews ALL

Dear Marcio, Thank you so much for sharing such a wonderful review with us! We are delighted to know that you enjoyed your stay, our location, the comfort of the hotel, our breakfast and, of course, the coxinhas! It is especially rewarding to hear that our entire team made you feel so welcome. We will make sure to share your special recognition with Henrique. Knowing that his service stood out during your stay will certainly mean a lot to him. Thank you once again for your 100/100 evaluation and for recommending us. We hope to welcome you back to Mercure São Paulo Jardins very soon! Kind regards, Mariana Lopes Assistant Manager

Customer review rating 3.5/5

Ieda Y. Business - Confirmed reviews ALL

Dear Ieda, Thank you for taking the time to share your feedback with us. We are glad to know that, overall, you had a good stay and appreciated our location. We are truly sorry, however, for the inconvenience caused by having only one elevator available. We understand how this can affect your comfort, especially during peak hours. We also apologize for the queues at reception. We understand that waiting for assistance after a long day is not the experience we want to provide, and we will reinforce our attention to staffing and service flow during the busiest periods. We appreciate your comments, as they help us identify where we need to improve. We hope to have the opportunity to welcome you again and provide you with a smoother and more comfortable experience. Kind regards, Mariana Lopes Assistant General Manager Mercure São Paulo Jardins

Customer review rating 1.5/5

Otman E. Families - Confirmed reviews ALL

Dear Mr. E., Thank you for taking the time to share your experience with us. I am truly sorry that your stay did not meet your expectations, especially regarding the communication about your late check-out. We understand how frustrating it must have been to have to leave the room while your baby was sleeping, particularly after you had been informed that a 2:00 p.m. check-out would be available. We take your comments about the service and communication with our team very seriously. As an ALL Gold member, you should feel recognized and well taken care of throughout your stay, and we are sorry that this was not your experience. We also regret the issues you encountered with the bathroom, the door and the furniture. Your feedback gives us an important opportunity to review these points and improve the experience we provide. Thank you again for your honesty. We hope you will give us another opportunity to welcome you and provide the level of service and recognition you expected from Mercure São Paulo Jardins. Kind regards, Mariana Lopes Assistant Manager Mercure São Paulo Jardins

Customer review rating 3.5/5

Marina A. D. S. Couples - Confirmed reviews ALL

Dear Marina, Thank you very much for sharing your experience with us and for giving us the opportunity to clarify a few points regarding the ALL loyalty program benefits. Regarding the room upgrade, the program rules clearly state that this benefit is subject to availability at the time of the stay. We are always happy to provide an upgrade whenever possible; however, during your stay, there was no availability in a higher room category to offer the upgrade. Regarding the welcome drinks, the benefit for ALL Gold members is one drink per person, per stay. As there were two guests, the corresponding benefit of two drinks was provided. As for a suitable place to work, we do have a shared workspace on the mezzanine, with tables, chairs and complimentary Wi-Fi. We can also provide a more private space upon request, simply by contacting our team so that we can arrange it. Regarding room cleaning, our housekeeping service is carried out until 5:00 p.m. If you would like your room to be serviced earlier or at a specific time, just let our team know and we will be happy to assist. We also appreciate your comments about the recognition of ALL members. It is important to us that our guests are aware of and able to enjoy all the benefits available during their stay. We hope to have the opportunity to welcome you again and provide an even better experience. Kind regards, Mariana Lopes Assistant Manager Mercure São Paulo Jardins

Customer review rating 3.0/5

Hank T. K. Solo - Confirmed reviews ALL

Dear Mr. K., Thank you for taking the time to share your feedback. We regret that the leak in your room affected your stay. As soon as the issue was reported, our maintenance team attended to the room. Unfortunately, after the initial intervention, there was a further leak, which resulted in additional water in the room and impacted your experience. To compensate for the inconvenience caused, we offered you a complimentary late check-out as well as one complimentary night. Regarding the refund, please rest assured that it has already been processed. The amount will be credited directly to the credit card used for payment, and depending on your card issuer, it may take up to 30 days to appear on your statement. We also appreciate your comments regarding the breakfast. Your feedback has been shared with our Food & Beverage team, as it helps us identify opportunities to improve the experience we provide. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Mariana Lopes Assistant General Manager

Dear Marcio, Thank you so much for sharing such a wonderful review with us! We are delighted to know that you enjoyed your stay, our location, the comfort of the hotel, our breakfast and, of course, the coxinhas! It is especially rewarding to hear that our entire team made you feel so welcome. We will make sure to share your special recognition with Henrique. Knowing that his service stood out during your stay will certainly mean a lot to him. Thank you once again for your 100/100 evaluation and for recommending us. We hope to welcome you back to Mercure São Paulo Jardins very soon! Kind regards, Mariana Lopes Assistant Manager

Customer review rating 3.5/5

Ieda Y. Business - Confirmed reviews ALL

It was good, the only problem is that you have only one elevator working, the other has been broken for more than one week which is not acceptable. Also on peak times there is only one person working at the reception forming long queues.

Dear Ieda, Thank you for taking the time to share your feedback with us. We are glad to know that, overall, you had a good stay and appreciated our location. We are truly sorry, however, for the inconvenience caused by having only one elevator available. We understand how this can affect your comfort, especially during peak hours. We also apologize for the queues at reception. We understand that waiting for assistance after a long day is not the experience we want to provide, and we will reinforce our attention to staffing and service flow during the busiest periods. We appreciate your comments, as they help us identify where we need to improve. We hope to have the opportunity to welcome you again and provide you with a smoother and more comfortable experience. Kind regards, Mariana Lopes Assistant General Manager Mercure São Paulo Jardins

Customer review rating 1.5/5

Otman E. Families - Confirmed reviews ALL

staff not pleasant not speaking english during check-in they said check out because of my gold status can be done at 2 pm, tomorrow morning they forced me out at 12. my baby was sleeping and we were obliged to go out in a rush.

Dear Mr. E., Thank you for taking the time to share your experience with us. I am truly sorry that your stay did not meet your expectations, especially regarding the communication about your late check-out. We understand how frustrating it must have been to have to leave the room while your baby was sleeping, particularly after you had been informed that a 2:00 p.m. check-out would be available. We take your comments about the service and communication with our team very seriously. As an ALL Gold member, you should feel recognized and well taken care of throughout your stay, and we are sorry that this was not your experience. We also regret the issues you encountered with the bathroom, the door and the furniture. Your feedback gives us an important opportunity to review these points and improve the experience we provide. Thank you again for your honesty. We hope you will give us another opportunity to welcome you and provide the level of service and recognition you expected from Mercure São Paulo Jardins. Kind regards, Mariana Lopes Assistant Manager Mercure São Paulo Jardins

Customer review rating 3.5/5

Marina A. D. S. Couples - Confirmed reviews ALL

Great room, good location. It was thought the first time my husband, as gold member, didn't get a room upgrade and the free drinks were just one or two for the whole stay, the lowest amount we got with ALL. There is no appropriate place to work (business center, etc).

Dear Marina, Thank you very much for sharing your experience with us and for giving us the opportunity to clarify a few points regarding the ALL loyalty program benefits. Regarding the room upgrade, the program rules clearly state that this benefit is subject to availability at the time of the stay. We are always happy to provide an upgrade whenever possible; however, during your stay, there was no availability in a higher room category to offer the upgrade. Regarding the welcome drinks, the benefit for ALL Gold members is one drink per person, per stay. As there were two guests, the corresponding benefit of two drinks was provided. As for a suitable place to work, we do have a shared workspace on the mezzanine, with tables, chairs and complimentary Wi-Fi. We can also provide a more private space upon request, simply by contacting our team so that we can arrange it. Regarding room cleaning, our housekeeping service is carried out until 5:00 p.m. If you would like your room to be serviced earlier or at a specific time, just let our team know and we will be happy to assist. We also appreciate your comments about the recognition of ALL members. It is important to us that our guests are aware of and able to enjoy all the benefits available during their stay. We hope to have the opportunity to welcome you again and provide an even better experience. Kind regards, Mariana Lopes Assistant Manager Mercure São Paulo Jardins

Customer review rating 3.0/5

Hank T. K. Solo - Confirmed reviews ALL

credited for one night. It’s been a week now since I left but I still did not receive anything. Also the hotel could do with an upgrade. Especially the bathroom. Outdated.

Dear Mr. K., Thank you for taking the time to share your feedback. We regret that the leak in your room affected your stay. As soon as the issue was reported, our maintenance team attended to the room. Unfortunately, after the initial intervention, there was a further leak, which resulted in additional water in the room and impacted your experience. To compensate for the inconvenience caused, we offered you a complimentary late check-out as well as one complimentary night. Regarding the refund, please rest assured that it has already been processed. The amount will be credited directly to the credit card used for payment, and depending on your card issuer, it may take up to 30 days to appear on your statement. We also appreciate your comments regarding the breakfast. Your feedback has been shared with our Food & Beverage team, as it helps us identify opportunities to improve the experience we provide. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Mariana Lopes Assistant General Manager

Customer review rating 5.0/5

Robert K. Business - Confirmed reviews ALL

Another great stay at this property! The GM and team really could not be better. Great value!

Customer review rating 3.5/5

Maria D. M. B. A. Solo - Confirmed reviews ALL

My stay was good! The best thing about MERCURE is definitely its location. It's just a short walk from São Paulo's coolest neighborhood. Everything else was good as well. The room was comfortable, and so was the bathroom. Nothing luxurious, but it offers good value for the price. One thing I would recommend improving is the heating. I was quite cold on the first night, and when I asked the next day, I found out that the rooms don't have heating. They did provide me with an electric heater the following day. Another thing I would improve is the bed sheets. They felt a bit too synthetic for my taste. It would be much nicer if they used 100% cotton sheets.

Dear Maria D. M., Thank you very much for taking the time to share your experience with us. We are pleased to know that you enjoyed our location and found your stay comfortable overall. It is wonderful to hear that you felt our hotel offers good value for money. We are sorry that you felt cold during your first night. In Brazil, heating systems are not common due to our generally warm climate. However, we do have portable heaters available upon request, and we are glad we were able to provide one to make the rest of your stay more comfortable. We also appreciate your comments regarding the bed sheets. Guest feedback is extremely valuable, and your suggestion has been shared with our team as we continuously evaluate opportunities to enhance our guests' comfort. We hope to have the pleasure of welcoming you back to Mercure São Paulo Jardins on your next visit to São Paulo. Kind regards, Mariana Lopes Assistant General Manager

Customer review rating 3.0/5

Jose L. A. Business - Confirmed reviews ALL

The hotel location is great, but the rooms (specially the bathrooms) need some updating.

Dear Mr. A., Thank you for taking the time to share such detailed feedback about your stay. While we are pleased that you enjoyed our location, I am truly sorry that several aspects of your experience did not meet your expectations. Your comments regarding the bathroom condition, maintenance issues, and breakfast service have been taken very seriously. This is not the experience we strive to provide, and your observations have already been shared with our maintenance and Food & Beverage teams so that the necessary actions can be taken. I also appreciate your remarks about our sustainability efforts. You are absolutely right that our commitment should be reflected not only in our policies but also in the condition and functionality of our facilities. Your feedback reinforces the importance of continuously improving in this area. I sincerely hope this was an isolated experience and that you will give us another opportunity in the future. We would be delighted to welcome you back and provide you with a stay that truly reflects the standards we aim to deliver. Kind regards, Mariana Lopes Assistant General Manager

Customer review rating 4.5/5

Frederick S. M. Business - Confirmed reviews ALL

As always, excellent welcome and the staff is always helpful.

Dear Frederick, Thank you for your kind words regarding your stay at Mercure Sao Paulo Jardins. We are delighted to hear that you experienced an excellent welcome and found our staff to be helpful. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Mariana Lopes Assistant Manager

Customer review rating 2.0/5

Andilson D. M. J. Business - Confirmed reviews ALL

I have not yet submitted a review on Google, but I contacted the establishment 24 hours after checking out to report that I had left a blue jacket in my suite. Unfortunately, I have not received a response. I subsequently sent an email to the lost and found department and made another phone call. I am quite frustrated with how my request has been handled, as it appears to have been completely disregarded. There has been a lack of attention to this matter.

Dear Andy, Thank you for sharing your feedback with us. I am sorry to learn about your frustration regarding your jacket. I understand how disappointing it can be when a personal belonging cannot be located promptly. After receiving your request, we attempted to contact you through the WhatsApp number registered in your reservation, but unfortunately, we did not receive a response. I sincerely regret that this situation gave you the impression that your request had been disregarded, as this was certainly not our intention. Please feel free to contact me directly so that I can personally review the matter once again with our Lost & Found team and verify if there is any additional information that may help. We remain at your disposal and would be happy to assist in any way we can. Kind regards, Mariana Lopes Deputy General Manager

Customer review rating 2.5/5

Joselio J. S. Couples - Confirmed reviews ALL

I arrived at the hotel at 8:20 AM. I know that this is well before the normal check in time but flights from The US vegetal arrive early in the morning. Dinner it was raining outside I had no where to go so I advised the front desk team that I would wait in the lobby until a guest checked out, opening a room. I observed at least 5 couples check out but no one on your team approached me to offer one of those rooms. At 11:05 AM I approached a new member of the front desk team who said that he did have rooms available and quickly offered me a room. I can’t believe I had to wait 3 hours with no one from your team offering me any information. Unfortunately the room assigned to me was directly opposite construction site. This is my third or fourth time studying at your property but it will most likely be my last.

Dear Mr. Joselio, Thank you for sharing your feedback with us. We are sorry to learn that your experience did not meet your expectations. We would like to clarify that our check-in procedures follow the standards established by the Brazilian hospitality industry and the regulations applicable to hotels in Brazil. At our hotel, the official check-in time is 3 PM. We understand that international flights often arrive early in the morning and, whenever possible, we always try to accommodate early arrivals for our guests’ comfort. However, early check-in is strictly subject to room availability, cleanliness status, and availability within the reserved room category. In your case, your reservation was made for a specific room category, and our team worked to make this exact category available as quickly as possible. As soon as the room was ready, we were pleased to offer your check-in at approximately 11 AM, around four hours before the official check-in time and with no additional charge. We hope to have the opportunity to welcome you again in the future and provide a more satisfying experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 3.0/5

Richard N. Couples - Confirmed reviews ALL

We ended up staying in two different rooms. And it was like staying by two different fuels. Our first room was past its use by date. The sink was corroded (hotel didn’t respond to my comment sent via email), the floors and furniture surfaces were totallyy worn out and coming apart. I was really disappointed. Then fit our last night we moved to a different room which was the quality I would expect. Beds were comfortable in both rooms. Breakfast was lovely. The pool is aged but refreshing. I would stay again if it is refurbished but not before. The team is super friendly.

Dear Mr. Richard, Thank you for taking the time to share such a detailed review about your stay with us. I am sorry that part of your experience did not meet your expectations, especially regarding the condition of the first room assigned to you. The situation you described is far from the standards we aim to deliver to our guests, and I completely understand your disappointment. Your comments have already been shared with our maintenance and housekeeping teams, and we are reinforcing our inspection procedures to ensure that rooms in these conditions are not made available again. I would also like to sincerely apologize for the lack of response to your previous email. At the same time, I am happy to know that you enjoyed the comfort of the beds, our breakfast, and the kindness of our team. Your recognition means a lot to us. I would also like to share that we are currently undergoing a modernization process in our apartments, and we truly hope to have the opportunity to welcome you back in the future and present you with our renovated rooms and updated experience. Thank you as well for your observation regarding the towels and sustainability practices. Your feedback is very important and helps us continue improving our guest experience. We hope to welcome you again at Mercure São Paulo Jardins. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Ado M. Business - Confirmed reviews ALL

It was nice. But my room was very close to demolition site which gave a lot of noises.

Dear Ado, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your stay overall, especially our location, breakfast, cleanliness and the service provided by our team. At the same time, we sincerely apologize for the inconvenience caused by the noise from the demolition site near the hotel. Unfortunately, this construction work is taking place outside of our property and is beyond our direct control, but we completely understand how this may have impacted your comfort during the stay. We truly appreciate your understanding and your kind feedback. We hope to welcome you again soon at Mercure São Paulo Jardins for an even more pleasant and comfortable experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 5.0/5

Aberaldo D. Business - Confirmed reviews ALL

Boa

Prezado Aberaldo, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua experiência foi boa. Esperamos recebê-lo novamente em breve para mais momentos agradáveis em nosso hotel. Atenciosamente, Mariana Lopes Subgerente

Customer review rating 2.0/5

Richard F. Friends - Confirmed reviews ALL

It wasn’t as good as previously. Only one elevator working , the hotel gave us a room for disable access , it never informed me about that. In the shower, no body wash , just shampoo and conditioner. No room cleaning ! I asked about 3 times tithe front desk to send someone to clean the room. Around 5:30 PM the Hosekeeper showed up, I was in the shower and never heard. The room smelled moldy , not pleasant , had to keep the air conditioning on all the time .

Dear Richard, Thank you for taking the time to share your experience with us. First of all, I would like to sincerely apologize for not meeting your expectations during this stay. It is especially disappointing to learn this, knowing that your previous experiences with us had been more positive. Regarding the accessible room, I would like to clarify that this was the room category originally booked for your stay and not a room assignment made by the hotel upon arrival. That said, I am sorry for the overall experience you had and for the frustrations encountered throughout your stay. This is certainly not the level of comfort and service we strive to provide to our guests. As soon as I received your feedback, I reviewed your comments with the relevant teams and reinforced the necessary actions to improve our processes and guest experience. Thank you as well for recognizing the kindness of our reservations team during your booking process. We sincerely hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the standards of Mercure São Paulo Jardins. Kind regards, Mariana Lopes Subgerente

Customer review rating 4.0/5

Andrew G. G. Business - Confirmed reviews ALL

Stay was ok. Breakfast outstanding. Water takes too long to heat up for the shower.

Hello Andrew, Thank you for taking the time to share your experience with us, we truly value your feedback. We’re very glad to hear that breakfast stood out during your stay, it’s something we take real pride in, and your comment means a lot to our team. At the same time, we understand that some points impacted your overall experience. The delay in hot water for the shower is not the experience we want to provide, and we are already looking into this to improve both comfort and water efficiency. Your note regarding water waste is especially important to us as we continue to strengthen our sustainability efforts. Regarding the bathroom structure and the disposal guidance, we recognize how this can feel unusual, especially for guests coming from different regions. We’re currently going through a modernization process in the hotel, which includes upgrades to these areas to offer a more intuitive and comfortable experience. We appreciate your feedback, as it helps us move forward in the right direction. We hope to have the opportunity to welcome you back soon and provide a smoother, more complete stay next time. Best regards, Mariana Lopes Subgerente

Customer review rating 3.5/5

Phillip R. B. Couples - Confirmed reviews ALL

Our room was comfortable and the hotel is conveniently located. Reception staff were friendly. Our reservation was half-board, but the dining room has no ambience, so we ate out on our second night. Only one elevator was working.

Dear Mr. Phillip, Thank you for sharing your experience with us. We’re glad to know you found the room comfortable, enjoyed our location, and that our reception team made a positive impression during your stay. We’re sorry, however, that the restaurant ambience did not meet your expectations and that this impacted your dining experience. Your feedback is very important and will be carefully reviewed. Regarding the elevator, there was an unexpected emergency stoppage, completely outside of our plans. We acted as quickly as possible to resolve it and minimize any impact on our guests’ experience, but unfortunately we were not able to avoid the inconvenience, and we truly apologize for that. We hope to have the opportunity to welcome you again and provide a smoother and more complete experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 3.5/5

Rogerio B. D. Q. Business - Confirmed reviews ALL

boa

Prezado Rogerio, Agradecemos por compartilhar sua avaliação conosco. Ficamos felizes em saber que sua estadia foi confortável e que nossa localização atendeu às suas expectativas. Sentimos pelo inconveniente com o elevador durante sua hospedagem. Foi uma situação inesperada, que fugiu do nosso controle, e atuamos com agilidade para normalizar o quanto antes. Ainda assim, entendemos o impacto causado e pedimos desculpas por isso. Agradecemos seu feedback e esperamos recebê-lo novamente para uma experiência ainda mais fluida. Atenciosamente, Mariana Lopes Subgerente

Customer review rating 2.0/5

Giorgi M. Business - Confirmed reviews ALL

Right in front of the hotel, the demolition of a huge building was taking place throughout my entire stay. The work started at 7 a.m. and continued until 5 p.m., making it practically impossible to stay in the hotel room. The hotel’s internet worked very poorly and was often unusable for work-related tasks. The toilet was malfunctioning, and flushing was an issue. Out of the hotel’s two elevators, one was almost constantly out of order.

Hello Mr. M. Thank you for sharing your experience with us, your feedback is very important for our continuous improvement. We are truly sorry for the inconveniences during your stay. We understand how essential comfort and a quiet environment are, especially when you need to rest or work. Regarding the construction work in front of the hotel, we recognize the impact it caused; however, it is an external project and, unfortunately, beyond our control. Even so, we sincerely regret how this situation affected your experience. As for the internal issues mentioned, such as the internet quality, the toilet malfunction, and one of the elevators being out of service, these do not reflect the standard we aim to deliver. We have already shared your comments with the responsible teams, and actions are in progress to ensure prompt and consistent improvements. We hope to have the opportunity to welcome you again in a more favorable moment, so we can provide the experience we truly strive to offer. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.5/5

Joao B. S. Solo - Confirmed reviews ALL

Sabrina is the best manager - she was welcoming, caring and kind.

Dear Mr. S., Thank you for taking the time to share your experience with us. It is a pleasure to know that Sabrina made such a positive impression during your stay. We will certainly share your kind words with her, recognition like yours truly means a lot to our team. At the same time, I appreciate your honest feedback regarding other aspects of your experience. Your comments about the room condition, Wi-Fi speed, and room service have been noted and are being reviewed with the respective teams. Regarding your interaction with our team, your observation about service flexibility has my full attention. We understand how important it is to approach each guest request with openness and a solution-oriented mindset, and this is something we continuously reinforce with our staff. We also take note of your comments about recognition within the ALL loyalty program, as well as your previous status, and we understand how relevant this is to your overall experience. Your feedback is valuable and helps us focus on the areas where we need to improve, while continuing to deliver the level of service that you experienced with Sabrina. We hope to have the opportunity to welcome you again and provide you with an even more consistent experience. Kind regards, Mariana Lopes Assistant Manager

Other web-users rate our hotel

  • 522 reviews 9.6/10 Location
  • 912 reviews 6.3/10 Room
  • 1,082 reviews 8.7/10 Service
  • 47 reviews 2.9/10 WiFi
  • 501 reviews 8.3/10 Breakfast
  • 299 reviews 6.7/10 Cleanliness

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