Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,985 reviews

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Mercure Sao Paulo Jardins - Image 1
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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,985 reviews

TripAdvisor Rating  4.1/5  1,876 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Aude F. M. Friends - Confirmed reviews ALL

The overall stay was good, the service was great, but I think the hotel should think about termination g the sanitaries Thanks.

Dear Ms. Aude M., Thank you for sharing your feedback and for choosing Mercure São Paulo Jardins. We are pleased to know that your overall stay was positive and that our team contributed to a great experience. We appreciate your comments. Your observations have been duly registered and will be considered in our ongoing improvement plans. Thank you also for highlighting our staff and service. It is gratifying to know that our team made a positive impact during your stay. We hope to welcome you again on your next visit to São Paulo, always aiming to offer an even better experience. Kind regards, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Maria C. D. P. G. Families - Confirmed reviews ALL

Buen hotel, céntrico y agradable.

Estimada Sra. María García, Agradecemos por compartir su evaluación y por destacar la comodidad, la ubicación y la atención d. nuestro equipo. Nos alegra saber que su estancia resultó agradable. Hemos registrado sus observaciones sobre la iluminación, la infraestructura eléctrica y la fontanería. Informamos que ya estamos en proceso d. mejoras, incluyendo actualizaciones en estas áreas, con el objetivo d. ofrecer espacios aún más modernos y funcionales. Será un placer recibirla nuevamente muy pronto y presentarle personalmente los avances que estamos implementando. Atentamente, Mariana Lopes Subgerente

Customer review rating 3.5/5

Mark C. D. Friends - Confirmed reviews ALL

Really great location. Poor gym and pool. Breakfast Ok. Rooms pretty good but need a bit of updating.

Dear Mr. Mark D., Thank you for sharing your feedback. We are glad that our location and room comfort contributed positively to your stay. We regret that the gym and pool did not meet your expectations. Your comments have been forwarded to our management team so we can address the issues and ensure these areas are fully functional. We also appreciate your remarks regarding Wi-Fi speed and breakfast variety, which will be taken into consideration for improvements. Thank you for recognizing our team’s efforts. We hope to welcome you again and provide a more satisfying experience on your next visit to São Paulo. Sincerely, Mariana Lopes Subgerente

Customer review rating 3.5/5

Vanessa G. D. S. Solo - Confirmed reviews ALL

Location is convenient, but the breakfast is average quality, installations a bit tired and service so so…

Dear Ms. Vanessa, Thank you for sharing your experience with us and for your loyalty to the ALL program, especially as a Platinum member. We regret that some aspects of your stay did not meet your expectations. Your comments have already been shared with the relevant teams, who will work to correct the issues mentioned, especially in relation to service consistency, the welcome amenity, and the review of upgrade eligibility. We also apologize for the difficulty you faced when trying to reach us by phone the night before your arrival. We are reviewing our procedures to ensure greater efficiency and availability in our communication channels. At the same time, we appreciate your positive remarks about the hotel’s location and cleanliness, which remain priorities for us. We hope to have the opportunity to welcome you back and provide an experience aligned with the standard you know from Accor. Sincerely, Mariana Lopes Assistant manager

Customer review rating 4.0/5

Sandra S. Business - Confirmed reviews ALL

I had a good stay, but I was surprised by how little English the hotel staff spoke. It made communication at times difficult. Also, my phone was stolen right outside the hotel lobby doors, out of my hands, which should not happen with hotel staff present outside.

Dear Ms. S., Thank you for sharing your feedback. I am truly sorry for the difficulties you experienced during your stay. The incident that occurred outside the hotel was unfortunate, and I understand how upsetting it must have been, especially as it affected the continuation of your trip. I also regret that your request regarding the early departure was not properly addressed. Clear and timely communication is essential, and your comment has been taken very seriously. Your observation about the language barrier is equally important, and we are already reinforcing training to better support our international guests. Thank you for acknowledging the positive points of your stay. Should you return to São Paulo, we would appreciate the opportunity to offer you a smoother and more comfortable experience. Best Regards, Mariana Lopes Assistant manager

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Other web-users rate our hotel

  • 546 reviews 9.6/10 Location
  • 996 reviews 6/10 Room
  • 1,120 reviews 8.2/10 Service
  • 62 reviews 3/10 WiFi
  • 509 reviews 8.1/10 Breakfast
  • 304 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.