Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.2/5 1,966 reviews

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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,966 reviews

Customer review rating 4.5/5

John M. B. C. C. Solo - Confirmed reviews ALL

This hotel is epitomised by 2 people. Caio at breakfast who has the right balance of friendliness and efficiency, treating you like a human, he had heard of Derby County, and the lady keeping reception spotless to ensure a great first impression. Always smiling. Thank you both

Customer review rating 4.5/5

Rosane F. N. Solo - Confirmed reviews ALL

I have been staying at this hotel for many years, primarily because of its excellent location and the consistently friendly service. I would like to highlight Paulo in particular—he is an outstanding professional who always makes my stay more pleasant.

Dear Rosane, Thank you very much for your kind feedback and, especially, for your loyalty over the years. It truly means a lot to us to know that our location and the friendliness of our team continue to be reasons for you to choose Mercure SP Jardins. We are also very happy to hear your recognition of Paulo. We will be sure to share your comments with him, as it is always rewarding for our team members to know that their dedication makes a difference in our guests’ experience. At the same time, I appreciate you bringing to our attention the maintenance points in room 1118. Please accept my apologies for the inconvenience caused by the air conditioner leak and the loose bathroom faucet. Our maintenance team has been informed so we can address these issues and ensure the room is in perfect condition. Thank you as well for your suggestion regarding the Wi-Fi speed. We are currently working on improvements to our internet infrastructure to provide a better experience for our guests. We truly hope to continue welcoming you for many more stays and making each visit as pleasant as possible. Warm regards, Mariana Lopes Subgerente

Customer review rating 4.5/5

Nubia B. A. Families - Confirmed reviews ALL

We had an issue with the AC on our first room but they quickly moved us to another room. The staff was amazing and they helped us with everything even though we didn't speak Portuguese

Dear Ms. Nubia, Thank you very much for sharing your experience with us. We are truly happy to know that, despite the initial issue with the air conditioning, our team was able to quickly move you to another room and take care of everything. It means a lot to hear that you felt supported even without speaking Portuguese. Making our guests feel comfortable and welcomed, no matter where they come from, is something we genuinely value. We will also share your kind words with Guilherme and the entire team. Recognition like this motivates us to keep doing our best every day. Thank you again for your trust. We hope to welcome you and your family back very soon. Warm regards, Mariana Lopes Deputy manager

Customer review rating 5.0/5

Andrea G. O. G. Friends - Confirmed reviews ALL

It was awesome!

Prezada Andrea, Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que sua experiência em nosso hotel foi maravilhosa. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente, Mariana Lopes Subgerente

Customer review rating 3.5/5

Benjamin G. O. E. Solo - Confirmed reviews ALL

the hotel needs an update/refurb. It's all just about ok for the price but a bit worn around the edges.

ear Mr. E., Thank you for taking the time to share such detailed feedback with us. We truly appreciate your honesty. We understand your comments about the furnishings, air conditioning, phone, and layout details, and we are actively addressing these points. I would also like to let you know that we already have renovated room categories available, and we are progressively modernizing other categories as well. This is an ongoing process, and your feedback reinforces how important it is. I’m glad to hear that you enjoyed the shower and that our team made a positive impression. I will certainly share your kind words with them. We are also reviewing the Wi-Fi performance to improve connection speed. We hope to welcome you back soon and have the opportunity to offer you one of our renovated rooms, so you can experience a much more refreshed and comfortable stay. Kind regards, Mariana Lopes Subgerente

Other web-users rate our hotel

  • 537 reviews 9.7/10 Location
  • 962 reviews 6.4/10 Room
  • 1,064 reviews 8.3/10 Service
  • 60 reviews 2.3/10 WiFi
  • 508 reviews 7.9/10 Breakfast
  • 309 reviews 6.6/10 Cleanliness

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