Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,904 reviews

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Mercure Sao Paulo Jardins - Image 1
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Alameda Itu 1151, At Rua Augusta, JARDINS, 01421001 SAO PAULO, Brazil

Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,904 reviews

TripAdvisor Rating  4.0/5  1,809 reviews

Certificate of excellence 2024

Bad services in general

Customer review rating 1.0/5

Ismael B. Business - Confirmed reviews ALL

Few people speak Spanish there. Your rooms waste a lot of water because the shower faucet never closes properly. They said there would be a complimentary bottle of water, but it was never provided. When I checked out, I was informed that my invoice would be sent by email. As of today, I have not received it. If I do not receive it by tomorrow, I will call you by phone.

Dear B., Thank you for sharing your experience at Mercure Jardins with us. I would like to inform you that your feedback is very important and will be used constructively to improve our service.We forward the invoice to your email, we are available for all the support you need. I appreciate that you told us about your experience and hope that you give us the opportunity to better serve you in the near future. Sincerely, Lara Cintra Quality Supervisor

Good location

Customer review rating 5.0/5

Enrico Business - Confirmed reviews ALL

Feel at home

Dear P., It is always a pleasure to welcome you at Mercure SP Jardins, and we are delighted with your kind comment, with special thanks from our team. I am sure that your feedback will be an encouragement for us to continue improving the quality of our services even further. We are pleased that everything went as planned and hope to see you again soon. Sincerely, Lara Cintra Quality Supervisor

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very friendly and professional staff.

Dear M., It is always a pleasure to welcome you at Mercure SP Jardins, and we are delighted with your kind comment, with special thanks from our team. I am sure that your feedback will be an encouragement for us to continue improving the quality of our services even further. We are pleased that everything went as planned and hope to see you again soon. Sincerely, Lara Cintra Quality Supervisor

Good stay

Customer review rating 4.0/5

Silvio P. D. R. J. Business - Confirmed reviews ALL

Good bed. Quiet. Good breakfast. Not far from Paulista Ave.

Dear Resende, I greatly appreciate your comments regarding your stay at the Mercure Jardins. I am sure that your feedback will be an encouragement for us to continue improving the quality of our services. I want to clarify that I have been carefully analyzing all the completed questionnaires so that I can take assertive actions to improve our services for our guests. Thank you again for informing us about your experience, and I hope to welcome you back soon. Sincerely, Lara Cintra Quality Supervisor

No working internet or elevator

Customer review rating 2.0/5

Ana Business - Confirmed reviews ALL

The hotel is nicely located, nice rooms, but the internet didn’t work, for all my calls I had to leave the hotel because there was no connection. One of the elevators wasn’t working also and there was always a line and a wait!

Dear H., I greatly appreciate your comments regarding your stay at the Mercure SP Jardins. It is always a pleasure to receive positive feedback. Please be informed that your remarks are very important and will be used constructively to improve our service.Our elevator is undergoing a modernization process to better serve our guests. Your comments are valuable to us, and we will address these issues with our team to ensure a better experience for our guests in the future. We hope to welcome you back again so we can provide you with the excellent stay you deserve. Sincerelly, Lara Cintra Quality Supervisor

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Other web-users rate our hotel

  • 553 reviews 9.8/10 Location
  • 951 reviews 6.6/10 Room
  • 979 reviews 7.9/10 Service
  • 46 reviews 4.4/10 WiFi
  • 476 reviews 7.5/10 Breakfast
  • 427 reviews 6.9/10 Comfort
  • 318 reviews 6/10 Cleanliness
  • 155 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.