Mercure Sao Paulo Jardins 4 stars

Customer review rating (ALL Rating) 4.3/5 1,912 reviews

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Description

Hotel extras

  • Children up to 12 years staying with parents earn courtesy

  • We are pet friendly! Check the conditions with our staff!

  • The hotel is 1.2 miles from Nove de Julho and Sirio Libanes hospitals

  • 500 meters from Paulista Avenue. Only 5 minutes on foot!

  • 30-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Jardins

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brazil

GPS:-23.56067, -46.6633

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AUGUSTA CAFÉ

Located in São Paulo's most charming district, the welcoming atmosphere of the Augusta Café restaurant offers an intimate and chic setting for business meetings, get-togethers with friends, or healthy and tasty meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,912 reviews

TripAdvisor Rating  4.0/5  1,806 reviews

Certificate of excellence 2024

No working internet or elevator

Customer review rating 2.0/5

Ana Business - Confirmed reviews ALL

The hotel is nicely located, nice rooms, but the internet didn’t work, for all my calls I had to leave the hotel because there was no connection. One of the elevators wasn’t working also and there was always a line and a wait!

Dear H., I greatly appreciate your comments regarding your stay at the Mercure SP Jardins. It is always a pleasure to receive positive feedback. Please be informed that your remarks are very important and will be used constructively to improve our service.Our elevator is undergoing a modernization process to better serve our guests. Your comments are valuable to us, and we will address these issues with our team to ensure a better experience for our guests in the future. We hope to welcome you back again so we can provide you with the excellent stay you deserve. Sincerelly, Lara Cintra Quality Supervisor

Not a good experience

Customer review rating 2.5/5

Tiago M. V. Families - Confirmed reviews ALL

Towel handle was getting of the wall, power was flaky and a few lamps were not working. In the morning TV was not working and kids were upset.

Dear V., I really appreciate your comments regarding your stay at the Mercure SP Jardins. I would like to inform you that your comments are very important and will be used constructively in the improvement of our service. We know that even with all the preventive maintenance we carry out, sometimes we can be surprised by unfortunate situations that compromise the excellence of hospitality that we so obstinately seek. I hope we continue to deserve your trust, and I place myself and the entire team at your complete disposal. Cordially

Comfortable stay

Customer review rating 4.5/5

Eric M. Families - Confirmed reviews ALL

I stayed at Mercure-Sao Paulo for three nights. The room was comfortable and staff very friendly and helpful. Thank you.

Dear M., It is always a pleasure to welcome you to Mercure SP Jardins, and we are happy with your kind comment, with a special thank you from our team. I am sure that your feedback will be an encouragement for us to continue to further improve the quality of our services. For us it is a satisfaction that everything turned out perfectly, and we look forward to your next stay. Cordially, Lara Cintra Quality Supervisor

Well located but disappointing stay.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Our room did not have a working shower. The water faucets in the bathroom were leaking. The coffee pot was not near an outlet and when it was put another place it did not work.

Dear J., Thank you for telling us about your experience at Mercure Jardins. At Mercure, we strive to provide a high level of service to each of our clients; That's why your feedback is very important to us. Please be assured that I am taking appropriate measures to deal with the occurrences you have pointed out, and I am available for any and all suggestions for improvement. I'm at your disposal. Cordially, Lara Cintra Quality Supervisor

Disapointing

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Disappointing, I've been staying at this property for many years and I've seen the quality declining. The location of the hotel is very good, the quality of food at breakfast is very good. The size of the room and bathroom are comfortable, room service works well and the amenities are correct. The general maintenance of the building has declined. In the room's bathroom, the toilet leaks, the sink gives off a bad smell, and the soap dispensers do not work well. The most uncomfortable of all is the elevator. Over the last few years it has gone from bad to worse and during my last stay, only one of the two was working. I was on the top floor and the elevator didn't reach that floor. The gym was already extremely limited, the equipment and space is minimal.

Dear B., Thank you for telling us about your experience at Mercure Jardins. At Mercure, we strive to provide a high level of service to each of our clients; That's why your feedback is very important to us. Please be assured that I am taking appropriate measures to deal with the occurrences you have pointed out and I am available for any and all suggestions for improvement. Our elevator is undergoing an improvement process in order to better serve our guests. I'm at your disposal. Cordially, Lara Cintra Quality Supervisor

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Other web-users rate our hotel

  • 569 reviews 9.8/10 Location
  • 951 reviews 6.6/10 Room
  • 990 reviews 7.8/10 Service
  • 40 reviews 4/10 WiFi
  • 482 reviews 7.3/10 Breakfast
  • 425 reviews 7.2/10 Comfort
  • 323 reviews 6.3/10 Cleanliness

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