Mercure São Paulo Jardins Hotel 4 stars

Stayed there for a couple nights. Staff was very attentive, both at the reception and the restaurant. Good location for people who want to go shopping and dine in the best restaurants in town. We arrived an hour before check in time and, because the room wasn't available, reception kept our bags. The receptionist didn't seem to want to do our paperwork, she insisted on doing it later, but another staff member stepped in and completed the process. We just wanted to get it over with so we could come back and go straight to the room (which happened). There was no bellmen to assist us with our 5 pieces of luggage, which is weird for a hotel like this. We kept the DND sign at all times, so I cannot say much about housekeeping (besides that they forgot to take out the previous guest's dirty shower cap from the bathroom). We were allocated to 1069, on the 6th floor, right across from the elevator. We couldn't hear anything- no outside noises like traffic, nor the elevator or other guests. The room was spacious, and the only complaints I have are the blackout curtains that wouldn't close all the way, and the lack of plugs. I had to unplug one of the lamps across from the bed, near the tv/desk to charge my phone. There was no USB port whatsoever. Breakfast was included and it was delicious. The best part was for sure the fresh pães de queijo! This was my second time in Sao Paulo staying at the Mercure, but I would not recommend Jardins. Next time I will stay in a different Mercure, as I did the first time, hoping the room facilities would be better.

Our first trip to Brazil and our first hotel experience in the country. Lovely hotel, well placed to access everything. Great staff always helpful and courteous, even under pressure. Would definitely recommend.

They treat us like kings! The food was great, the location in São Paulo was amazing, near everything we wanted to go! I really enjoy staying there, i for sure would go back!

I love the location of this hotel, and the heated swimming pool to relax when the day ends

It was a good stay. The hotel attended mu expectations.

The restaurant was very disappointed We had dinner one night was the only people in the restaurant not I know why. The food and the price was ok but the waiter was more interested in playing on the computer. He took our orders and only came back with our food. Didnt come back to see if we needed anything else during the dinner had to wave to him to get my bill then I had to bring the signed bill to the desk where he was playing on the internet . It was not busy we were only two in the restaurant

day 1 - the staff were so helpful and kind. assisted us with arranging lunch from an indian restaurant. plus they arranged for cutlery etc. Night 1 - aircon leaked all night Night 2 - toilet was not flushing

In December 2018 there was a problem with the air conditioner in my bedroom, so when I informed management, they immediately took actions and offered me a complimentary stay with breakfast, so that I could have a more pleasant experience during my stay. This time, everything worked as expected and I am really happy and satisfied with the hotel’s customer service!

This was a short 1 night stay during our stopover in Sao Paolo. The hotel room was great- spacious and clean and tastefully furnished. The hotel was in a centrally located area with great resturants nearby and a short walk to Paulista Avenue for the Sunday vibe. The front office staff were very friendly and helpful. I wish our stay had been longer...

Normal

Very good. Te only problem was the bathroom sink that was leaking.

Stay was good, a few minor inconveniences. One elevator always stopped on floor 10, no matter what button you pressed. We were walked in on twice in our room, one time there was no knock from housekeeping, at 8:42 am on a Sunday morning. We were told that this was acceptable since we didn’t have the door not disturb sign’ on our door. Not so sure about that...... Nespresso coffee was never replaced as well in our room. Otherwise, great location, nice amenities and professional staff.....

We love the Mercure, always have ... mostly have stayed in Curitiba, but happy to see that the service is just as good in other locations.

Perfect, no issues at all.

Congrats for the team - Josi always attent for details and how to surprise the guests . With a very central and good location this hotel could be a good choice for business trips . Hotel started to have a room renovation