Customer review rating 4.2/5 4,848 reviews
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No charge for children aged 9 or under staying with their parents
Enjoy a hotel in São Paulo with a pool, with dry sauna and gym
The events hall can accommodate up to 100 people
11-minutes to São Paulo downtown
12-minute drive to São Paulo - Congonhas Airport
Check-in from 12h00
Check out up to 12h00
Paying
Rua Pamplona 1315
Jardim Paulista
01405002
são paulo
brazil
Check-in from 12h00
Check out up to 12h00
AV NOVE DE JULHO : R. José Maria Lisboa
TRIANON MASP : Linha verde Metrô Trianon Masp
AEROPORTO DE CONGONHAS At 8km / 4 miles
AEROPORTO DE GUARULHOS At 34km / 21 miles
ESTAÇÃO LUZ At 7km / 4 miles
GPS :-23.568488, -46.658218
Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.
Type of cuisine: International
Lunch
12:00 - 15:00
Dinner
19:00 - 23:00
Number of meeting rooms: 1
Maximum size: 100 m²
Maximum capacity: 100 people
100% genuine reviews from our guests
Find out moreConfortable
Cristina D. Families - 10/11/2020 Confirmed reviews ALL
Clean, polite attendant
Milly L. Friends - 03/11/2020 Confirmed reviews ALL
Overall the stay was ok. The room is quite good, but the bathroom has some hair left, the chair from the desk has some dust. The bed which I was expecting a king size bed, it was two single beds that was placed together. When I arrived, the receptionist did not check my temperature and when my friends arrived, they have the temperature checked. Also the mineral water which we thought was a compliment, it cost almost BRL 7,00. There were any information about it. We just had the information because we asked the receptionist which said that we should have received the folder with the information once we check in and we didn’t received anything. I think that since everybody and every place are adopting protocols for safety, staff should be well trained and more attentive with the details.
Good stay as always
Uwe F. Business - 19/08/2020 Confirmed reviews ALL
Friendly and helpful team, good breakfast, good rooms
Fantastico stay
Anonymous Couples - 11/08/2020 Confirmed reviews ALL
Great location. Excellent staff. Clean, secure, quiet.
Well located
Anonymous Business - 24/02/2020 Confirmed reviews ALL
I had a hard time reaching reception by phone. Called 7 times. The person would pick up, answer "Mercure, 1 minute" and make me wait 6-7 minutes on the line. It took me almost 1 hour to finally get support. This is nor acceptable. I am Gold at Accor but Platinum at Marriot and they have never treated me like that. Please improve your service. Have somebody to pick up calls. Also when I was checking out, the person asked me if there was any consumption. I described the items and he had to send somebody else to check. You either don't ask the guest and check for yourselves (which will take more of my time), or your ask and believe the guest (which will take less of my time). Asking and having to check is basically calling me a liar. I have no reason to lie, so please train your people better.
Our most recent 20 reviews
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