Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 3.9/5 745 reviews

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Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Bonjardim

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  745 reviews

Customer review rating 3.5/5

Stephan F. Friends - Confirmed reviews ALL

I am accustomed to find a Hair Dryer, and a Ironing Board and Iron in a 4 Star Hotel.

Customer review rating 3.5/5

Keith J. C. Solo - Confirmed reviews ALL

Nice location - requested hard foam pillow which initially was not available, subsequently delivered to my room by the manager. In room entertainment TV difficult to use and extremely frustrating. Housekeeping service varied and not consistent. Full house só breakfast experience was less than satisfactory.

Dear Mr. C., Thank you very much for taking the toma to share your feedback regarding your recent stay with us. We are pleasure to know that you appreciated our location and that our team was able to assist you with your pillow request during your stay. At the same time, we sincerely regret that some aspects of your experience did not fully meet your expectations. Your comments are very important to us. Please be assured that we are reviewing these points with our team to ensure a more consistent and comfortable experience for our guest. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind Regards, Francine P.

Customer review rating 4.5/5

Michael F. Solo - Confirmed reviews ALL

The hotel is clean, safe, and comfortable, offering a walkable home base to explore the city.

Dear Michael, Thank you very much for your detailed and thoughtful review. We are truly happy to know that our team made such a positive impression and that you felt comfortable, safe, and well located during your stay. Your kind words about our team mean a lot to us. We will gladly share your compliments with them. regarding the air conditioning unit, thank you for pointing this out. We take this observation seriously and have already reinforced our maintenance procedures to ensure everything remains in perfect condition. We appreciate your valuable feedback and hope to welcome you back soon to Mercure Pamplona. Warm Regards, Francine P.

Customer review rating 5.0/5

Thiago O. S. Solo - Confirmed reviews ALL

Friendly staff, good location.

Olá Thiago, Muito obrigada por compartilhar sua experiência conosco! Ficamos felizes em saber que os serviços atenderam às suas expectativas. É gratificante receber elogios sobre o atendimento da nossa equipe. Como gestora, fico muito orgulhosa e contente em saber do seu reconhecimento, pois eles se dedicam com carinho para tornar cada momento memorável. Esperamos revê-lo em breve para mais momentos incríveis aqui no Mercure Pamplona! Atenciosamente, Francine P.

Customer review rating 4.5/5

Randolph J. L. Solo - Confirmed reviews ALL

I had a pleasant stay at Mercure Pamplona. The hotel is well located, making it easy to get around the city, and the room was clean, comfortable, and quiet. Staff were friendly and helpful throughout my stay, and the overall experience was smooth and hassle-free. A solid choice for both short and longer stays.

Dear Randolph, Thank you very much for sharing your positive feedback with us . We are delighted to know that you enjoyed a pleasant and comfortable stay, appreciated our location, and felt well taken care of by our team. Your kind words about the cleanliness, comfort and quietness of the room mean a lot to us. We truly to welcome you back soon for an even better experience at Mercure Pamplona. Kinds regards, Francine P.

Other web-users rate our hotel

  • 231 reviews 9.6/10 Location
  • 439 reviews 7.1/10 Room
  • 350 reviews 7.7/10 Service
  • 20 reviews 7.8/10 WiFi
  • 244 reviews 7.1/10 Comfort
  • 206 reviews 6.6/10 Breakfast
  • 179 reviews 4.9/10 Cleanliness
  • 136 reviews 3.9/10 Amenities

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