Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.4/5 906 reviews

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56834565808407, -46.65814260260892

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Le Jadys Pamplona

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  906 reviews

TripAdvisor Rating  4.0/5  956 reviews

Certificate of excellence 2022

Well located good hotel.

Customer review rating 4.5/5

Traveler Solo - Confirmed reviews ALL

I had a good stay at this hotel. Nice room, good breakfast, and all of the equipment in the gym worked well.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Well located, polite staff, comfortable rooms

Customer review rating 5.0/5

Ssilva Business - Confirmed reviews ALL

Check out was 11am but my flight was at 9pm. I spoke to the front desk person about staying couple of hours more to not have to be waiting at the airport and I did stay until 3:30pm to check out without any extra charge.

Dear Stenio, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Well located, bad restaurant, humidity in the bedroom

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The food was terrible, they delivered it to me burnt, salty. Then they changed the meat for a worse one. Terrible restaurant service, I ate once and decided to take my meals outside the restaurant.

Ola Guillermo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Esteja certo de que sua avaliação foi compartilhada também com nossas equipes e faremos o possível para melhorar nosso serviço de alimentação e apartamento 92. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

Good stay

Customer review rating 3.0/5

Dan Families - Confirmed reviews ALL

Good place, but not many staff spoke english.

Dear Daniel, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Ok but not excellent

Customer review rating 3.0/5

Igy Business - Confirmed reviews ALL

Staff is friendly and welcoming. Breakfast is a bit poor.

Ola leda, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Esteja certa de que sua avaliação foi compartilhada também com nossas equipes e faremos o possível para melhorar nosso produto e serviços. Agradecemos que seja nossa hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-la num futuro próximo. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

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Other web-users rate our hotel

  • 223 reviews 9.6/10 Location
  • 435 reviews 7.8/10 Room
  • 366 reviews 7.9/10 Service
  • 19 reviews 3.7/10 WiFi
  • 258 reviews 8.3/10 Comfort
  • 232 reviews 5.1/10 Breakfast
  • 160 reviews 6.4/10 Cleanliness

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