Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.2/5 840 reviews

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Rua Pamplona 1315, Jardim Paulista, 01405002 SAO PAULO, Brazil

Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Telephone
Fax +55 11 3884-9226

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Jadys Pamplona

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  840 reviews

TripAdvisor Rating  4.0/5  978 reviews

Well located, but definitely not a good stay.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I waited about 40 min for check in because there was one single employee for the whole reception and several guests. The security is bad, since the elevators dont have any access control and windows are easily reached. The room had enough space, which was good, but there were A LOT of damaged stuff. It is clearly a placel that is sinking. Accor seems to have no standards anymore; Mercure Pamplona service and maintenance is worse than many Ibis hotels I've stayed.

Dear Eduardo, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Outdated property

Customer review rating 2.0/5

Marcio D. R. Solo - Confirmed reviews ALL

In general, lower quality when compared to other Mercure hotels. Old malfunctioning AC unit.

Dear Marcio, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Well Located

Customer review rating 4.5/5

Adrian G. Business - Confirmed reviews ALL

Clean and good location

Dear Adrian We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excellent Hotel, Well Priced and Close to all Great Venues

Customer review rating 4.5/5

Sarabjeet S. S. Solo - Confirmed reviews ALL

Had a great time, the room was large and with a balcony. It would have been good if they had couple of chairs on the balcony. The bed was comfortable. The breakfast was great. The hotel is close to Paulista and great restaurants near by and venues within a short taxi drive.

Thank you for your wonderful review and the 9/10 rating! I'm delighted to hear you enjoyed the spacious room, comfortable bed, and great breakfast. I appreciate your suggestion about adding chairs to the balcony—I'll be sure to share this with the team. It’s also fantastic that the hotel's location worked well for you. We look forward to welcoming you back!

well located fine stay

Customer review rating 4.0/5

Maurice Business - Confirmed reviews ALL

you might plan better the room care, as twice on my 17 nights, they missed my room

Dear Maurice Thank you for your kind words about our location and your overall stay. We're pleased to hear that you enjoyed your time with us. We sincerely apologize for the inconvenience caused by the missed room cleanings on a couple of occasions. Your feedback is invaluable, and we are reviewing our procedures to ensure that such issues are addressed and do not recur. If you have any further suggestions or need assistance, please do not hesitate to let us know. We look forward to the opportunity of welcoming you back and providing an even better experience. Best regards, Danae Veliz Verdugo

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Other web-users rate our hotel

  • 267 reviews 9.7/10 Location
  • 490 reviews 7.3/10 Room
  • 531 reviews 8.1/10 Service
  • 20 reviews 1.3/10 WiFi
  • 261 reviews 7.3/10 Comfort
  • 240 reviews 5.3/10 Breakfast
  • 168 reviews 6.3/10 Cleanliness
  • 104 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.