Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 3.9/5 814 reviews

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Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Bonjardim

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  814 reviews

Customer review rating 4.5/5

Bernadete M. Couples - Confirmed reviews ALL

always perfect

Dear Bernadete, What a joy to read your message! ♥ Knowing that you feel at home with us in São Paulo truly means everything to our team. You kinds words are the best recognition we could receive. We look forward to welcoming you back very soon for many more perfect stays. Warm Regards, Francine P.

Customer review rating 2.5/5

Calogero M. Solo - Confirmed reviews ALL

Kind reception but english level shouls be much higher as a 4Star hotel! Balcony kind of uneven and also the breakfast was quite poor. Expected more from a 4 star hotel.

Dear Mr. M., Thank you for taking the time to share your feedbacks with us. We truly appreciate your kind words regarding our reception team, and at the same time, we sincerely regret that your experience did not fully meet your expectations. Please accept our apologies for the concerns you mentioned, specially regarding the English proficiency of our team, the breakfast, and the balcony condition. These points are taken very seriously and are being addressed internally to ensure improvements in both service and infrastructure. Your comments are extremely valuable to us, particularly as we continuously strive to deliver a level of experience aligned with the standards expected from our brand. We hope to have the opportunity to welcome you again and provide you with a much more satisfying stay. King Regards, Francine P.

Customer review rating 4.5/5

Adrian W. F. Families - Confirmed reviews ALL

Nothing to complain about, staff were attentive, rooms was clean, comfortable and big.

Dear Adrian, Thank you for sharing your experience with us. We are very happy to know that your stay was pleasant and that our team was able to make every moment special. We hope to have the joy of welcoming you again soon so that you can enjoy Mercure Pamplona even more. Sincerely, Francine P.

Customer review rating 5.0/5

Linford P. H. Friends - Confirmed reviews ALL

The room was spacious, clean and the bed was very comfortable. Would definitely stay here again

Dear Linford, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to know that you enjoyed the comfort of your room, as well as its cleanliness and space. Your satisfaction means a lot to our team. It will be a pleasure to welcome you back to Mercure Pamplona on your next visit to the city. Warm Regards, Francine P.

Customer review rating 4.0/5

Juan A. E. Business - Confirmed reviews ALL

I didn't expect to have a different price per night, then different to the priced presented when I booked. Also, breakfast was not included in the fare.

HelloJuan! Thank you for sharing your feedback with us. We would like to clarify that nightly rates may vary depending on the day of the week or demand at the time of booking; however, the final total always reflects exactly what was confirmed in your booking confirmation. Regarding breakfast, our records show that the 'Room Only' rate was selected at the time of purchase—an option we offer to provide more flexibility to our guests. We hope to have the chance to welcome you back for a full experience soon!

Other web-users rate our hotel

  • 233 reviews 9.6/10 Location
  • 465 reviews 7.1/10 Room
  • 385 reviews 7.3/10 Service
  • 17 reviews 8.7/10 WiFi
  • 263 reviews 7.2/10 Comfort
  • 215 reviews 7/10 Breakfast
  • 190 reviews 5.2/10 Cleanliness
  • 74 reviews 4.3/10 Value

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