Mercure São Paulo Pamplona Hotel 4 stars

Name: Mercure São Paulo Pamplona Hotel
Address: SÃO PAULO, 01405002, BRAZIL
Telephone: (+55)11/28785500
Rating: 4.2

Customer review rating 4.2/5 4,755 reviews

ALLSAFE approved hotel

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+ 18 Services

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Mercure São Paulo Pamplona Hotel

Hotel for travellers looking for local and authentic experiences

The fully renovated Mercure Pamplona hotel is located in the area of Jardins, near the Trianon-Masp metro station and a few blocks from Av. Paulista and Av. 9 de Julho, offering easy access to the Getúlio Vargas Foundation (FGV) and Fecomercio. Close to t he best shopping and dining options, such as Rua Oscar Freire, Rua Lorena, Rua Augusta and Rua Consolação and the Jardim Pamplona, Cidade São Paulo and Pátio Paulista shopping centers. Near Ibirapuera Park and the Gazeta, Renault and Raul Cortez theaters

Ibirapuera Park, Avenida Paulista, museums, theaters, a diverse range of restaurants, nightlife... There's so much waiting to be discovered! Follow our tips: the hotel staff can advise you on places to visit in São Paulo.

Hotel extras

Advantage 1
Advantage 2
Advantage 3
Advantage 4
Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel12 BRL per day.
- High-speed Internet
- WIFI in the communal areas1000000000771357
- WIFI in your room12 BRL per day.
- WIFI accessHourly rate applies.
- Optic fiber technology provides the highest possible speed of Internet connection.
ParkingPaying
- Private indoor parking (Paying)24 hours.
- Public indoor parking (Paying)
- Valet parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early check in from 8am (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late check-out up to 6pm (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing (Nearby)

Swimming pool
- Pool
- Outdoor unheated pool
Fitness centre
Well-being
- Sauna
- Solarium

BreakfastPaying
1 restaurant(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Horas
- Opening hours : Week-end 24 Horas

1 meeting room(s)
Copy/print service availablePaying

Hotel location

Mercure São Paulo Pamplona Hotel

Rua Pamplona 1315
Jardim Paulista
01405002
são paulo
brazil

Tel: +551128785500

Fax: (+55)11/38849226

Contact email :

Check-in from 12h00

Check out up to 12h00

AV NOVE DE JULHO : R. José Maria Lisboa
TRIANON MASP : Linha verde Metrô Trianon Masp

By plane
AEROPORTO DE CONGONHAS At 8km / 4 miles
By plane
AEROPORTO DE GUARULHOS At 34km / 21 miles
By train
ESTAÇÃO LUZ At 7km / 4 miles

GPS :-23.568488, -46.658218

Our accommodations

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Room Office - Apartment without bed adapted as an office

Max. number of persons: 2
Area: From 42 m² / 452 sq ft

Room

Our restaurants and bars

A1 GASTRONOMIA

Type of cuisine: International

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 1
Maximum size: 100 m²
Maximum capacity: 100 people

Find out more

Well located

Anonymous Business - 24/02/2020 Confirmed reviews ALL

I had a hard time reaching reception by phone. Called 7 times. The person would pick up, answer "Mercure, 1 minute" and make me wait 6-7 minutes on the line. It took me almost 1 hour to finally get support. This is nor acceptable. I am Gold at Accor but Platinum at Marriot and they have never treated me like that. Please improve your service. Have somebody to pick up calls. Also when I was checking out, the person asked me if there was any consumption. I described the items and he had to send somebody else to check. You either don't ask the guest and check for yourselves (which will take more of my time), or your ask and believe the guest (which will take less of my time). Asking and having to check is basically calling me a liar. I have no reason to lie, so please train your people better.

Dear Arthur, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Great location.

Brian T. Solo - 10/02/2020 Confirmed reviews ALL

I was happy with everything. A good spot, with plenty of places to walk to and others easily reached by cab. The cleaning staff was accommodating with allowing me some extra sleep. The hot water was consistent as well, which is big when I travel. I also want to thank the staff who speak English, specifically Tamyris. I had little time to prepare and I really don't know much Portuguese. Tamyris spent a lot of time giving me tips and advice about the area and the city and spoke English very well. Being able to communicate in general and specifically with her was very beneficial for me.

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team and Tamirys. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excellent

Tamara Business - 27/01/2020 Confirmed reviews ALL

Great room and service, the only thing that I didn't like was the breakfast.

Dear Tamara, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the breakfast we will change our Restaurant on February and in your next visit you will see better quality and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very good stay

Claudio Couples - 02/01/2020 Confirmed reviews ALL

Service was great, specially reception. Please fix second elevator ASAP.

Dear Mr Claudio e Mrs Renata, We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Reception Coordinator

Naldo M. Solo - 17/12/2019 Confirmed reviews ALL

Clean and safe place to stay

Dear Florinaldo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good relation cost x benefit

netomarcio Business - 12/12/2019 TripAdvisor review

Hotel well located and with great facilities. Easy access to various areas of São Paulo, especially regions with corporate offices, but it is also close to Ibirapuera Park and Paulista Avenue. I recommend.

Dear Marcio, thank you very much to take your time to write to us. We hope see you soon. Kind Regards, Nicole Pral

Satisfactory

Anonymous Business - 04/12/2019 Confirmed reviews ALL

Room was of a good size, cleanliness was acceptable, shower was great and bed comfortable

Dear Mr. Lars, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good hotel in good location

Jane Business - 03/12/2019 Confirmed reviews ALL

The hotel staff was very friendly and served us quite quickly. The room my husband and I stayed in had a bit of a cigarette smell. However, it was clean and organized. The breakfast was simple and good. I did not like the bed provided to us. I had requested a queen bed, but in the bedroom there were two single beds attached. There was a kind of hole between the beds that bothered me a little while I slept.

Dear Ms. Jane, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope have you here in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Sau paolo was beautiful

Michael P. Couples - 17/11/2019 Confirmed reviews ALL

The hotel was very clean and the staff was friendly. I would definitely recommend this hotel .

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Close to Paulista Avenue

Rodney Couples - 11/11/2019 Confirmed reviews ALL

A very spacious comfortable room with all the essentials including a good buffet breakfast. The motel was about 4 to 5 blocks walk (uphill) from Paulista Avenue. The staff spoke minimal English but were able to answer our questions.

Dear Rodney, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Simple, clean, comfortable

Patrick C. Business - 08/11/2019 Confirmed reviews ALL

Very attentive service and all essentials supplied: a good place to stay afew days in Sao Paulo.

Dear Patrick C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

fair place

Anonymous Business - 28/10/2019 Confirmed reviews ALL

room are clean, hotel situated very centrally in a nice area.

Dear Stefano, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good value for the price. Clean and efficient

Jonathan C. Business - 16/10/2019 Confirmed reviews ALL

Very good the receptionists both spoke English and were helpful. The room was clean and the shower good. No complaints

Dear Jonathan, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Normal

Osvaldo N. Business - 11/10/2019 Confirmed reviews ALL

Muita demora no Checkout

Prezado Osvaldo, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Esperamos que nos dê a oportunidade de melhor serví-lo num futuro próximo. Cordialmente, Nicole Marie Pral Gerente Geral / General Manager

Great stay

Andrew Solo - 02/10/2019 Confirmed reviews ALL

Great location, spacious modern rooms, friendly stay.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good with some opportunities to Improve

Anonymous Business - 28/09/2019 Confirmed reviews ALL

It was overall good. Arriving in the first day check-in experience was confusing. Restaurant staff is second to none, really impressed with the great staff in the restaurant. One of the towels in the room was stained, so maybe the cleaning process could be reviewed.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and hope see in the future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good Location

Marcelo1965 Business - 26/08/2019 TripAdvisor review

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

Amazing

Jardel A. D. S. Business - 25/07/2019 Confirmed reviews ALL

The hotel is amazing. Everything is perfect.

Dear Jardel, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Meh- Not Impressed

Isabel E. Couples - 01/07/2019 Confirmed reviews ALL

We only stayed two nights in this hotel. The rooms are clean and updated, and the location of the hotel is wonderful, however, we didn't find the staff friendly or wanting to help (Excluding the restaurant staff- they were very nice). It was very hard, as a tourist, to not have someone that could understand Spanish or English at the front desk- we somehow managed to get along- The gal was frustrated trying to understand us, and her frustration carried on to us. We also asked for the room not to be made but when we went downstairs to get extra shampoo, the lady at the front desk glared at us when we requested the additional toiletries. All in all, we would chose to stay at another hotel next time we travel to Sao Paulo.

Dear Isabel E., We appreciate to receive your comments regarding your stay at the Mercure Pamplona. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Cristiane Távora Reception Coordinator (0… h6…

Jacqueline B. Business - 22/06/2019 Confirmed reviews ALL

well treated by all employees at the hotel.

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

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