Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.4/5 1,020 reviews

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Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Jadys Pamplona

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,020 reviews

TripAdvisor Rating  4.0/5  973 reviews

Ok - Feedback email in wrong name. Sexist patterns

Customer review rating 2.5/5

Manuela D. C. Couples - Confirmed reviews ALL

I stayed at Mercure Pamplona in São Paulo from the 15th to the 18th of February. I made the reservation in my name, Manuela de C., through the Hotels.com app. I was accompanied by my boyfriend, who, because he was staying with me, had to fill out his registration form. The issue is that I keep receiving requests for feedback on the stay in his name, even though I am the one who made the reservation. Incidents like these reinforce everyday sexism. It may seem small, but it is an important issue to be aware of. He had nothing to do with the reservation. I, the woman, made and even paid for the reservation. However, the feedback emails come in his name. If I received various emails, both with my name and his, I would understand that it was sent to the registered email. But that's not the case here. I ask for your attention and care not to reinforce sexist patterns that can be quite bothersome. Thank you.

Great location and nice hotel

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

The only complaint is that the room was laid out in a way that Wi-Fi didn't reach the desk, getting work done was difficult.

Dear Ryan, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very well located, close to Paulista, Oscar Freire and other touristic points of interest

Customer review rating 5.0/5

Joyce S. K. Couples - Confirmed reviews ALL

There's no words to describe the experience in ALL network hotels, it's always amazing, easy going from check-in upto check-out. Delicious breakfast with great variety of items for all kind of diets and tastes. Shouts to Tatiana who made our room neat for when we return from our tours we had a cozy room and well-made bed. Looking forward to spare more time in your installations near future!!! Many thanks!!!

Dear Joyce, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team principally with Tatiana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Well located and large room

Customer review rating 5.0/5

Frederico Couples - Confirmed reviews ALL

Great staff and large room. My request for a room on a high floor was granted.

Dear Frederico,, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very good stay

Customer review rating 4.5/5

Ronaldo H. Business - Confirmed reviews ALL

Nice bedroom and bed. Good location.

Dear Ronaldo, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

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Other web-users rate our hotel

  • 293 reviews 9.7/10 Location
  • 525 reviews 7.9/10 Room
  • 585 reviews 8.9/10 Service
  • 21 reviews 1.9/10 WiFi
  • 282 reviews 8/10 Comfort
  • 277 reviews 5.6/10 Breakfast
  • 182 reviews 7.7/10 Cleanliness

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