Mercure Sao Paulo Pamplona Hotel 4 stars
Customer review rating (ALL Rating) 4.4/5 592 reviews
ALLSAFE approved hotel
No charge for one child aged 11 or under staying with their parents
Enjoy a hotel in São Paulo with a pool, with dry sauna and gym
Avenida Paulista is 0.5 miles away
We are pet friendly! Check the conditions with our staff!
Ibirapuera Park is 1.2 miles away
Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil
AV NOVE DE JULHO: R. José Maria Lisboa
TRIANON MASP: Linha verde Metrô Trianon Masp
AEROPORTO DE GUARULHOS At 34km / 21 miles
CGO At 8km / 4 miles
ESTAÇÃO LUZ At 7km / 4 miles
GPS:-23.5684832, -46.6604122
Check-in from - Check out up to
Start the day with a delicious buffet breakfast served in our restaurant from 6.30am or, if you prefer, you can ask for a continental breakfast to be served in your apartment.
Want to keep fit? Whether you're a beginner or avid exercise fan, come and use our fitness center. Finish with a dip in the pool and enjoy our relaxing sauna.
Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 1.5/5
Jose D. R. R. Business - Confirmed reviews ALL
I was accommodated in a handicapped room, close to the elevator, and I do not have any handicap. I am 1.80m tall and the accommodation made me uncomfortable because it is compatible with people with some type of disability, such as wheelchair users and etc... When requesting a room change, the hotel reception informed me that they would do nothing, saying that the hotel was 100% occupied at that moment, which is not correct, as there were still guests to arrive at dawn. First and last time I stay at Mercure Pamplona. I will stay at Quality Hotels again, even if the rate is more expensive.
Prezado José Ribamar, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Verificamos a sua reserva e vimos que foi realizada na categoria de apartamento adaptado e neste dia conforme a recepção comentou o hotel estava sem 100% sendo que os clientes efetuaram suas reservas em outras categorias de quartos não sendo possivel a troca. Estamos em alta temporada por isso recomendamos efetuar a reserva com pelo menos 10 dias de antecedência da data do check in para garantir melhores tarifas e a categoria de quarto desejada. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 0.5/5
Ivano Business - Confirmed reviews ALL
Too noisy. Air conditioner not working well Low quality of towl and soup Really bad experience
Dear Ivano, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 4.0/5
Renata G. Couples - Confirmed reviews ALL
It was a very good experience, except for the room cleaning: there were some hair in the sink and bed when I arrived. There was also a dirty napkin on the table.
Dear Renata, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 2.5/5
Fabio P. Friends - Confirmed reviews ALL
Good place to stay. Good rooms. Nice neighborhood. Good breakfast. Nothing special. There are better places to stay with the same cost.
Dear Fabio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can find better prices, promotions, making your reservation a least 15 days before the check in day at the Internet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 4.5/5
Carlos P. Families - Confirmed reviews ALL
My first time in this establishment and I am positively surprised. Although not that close to Avenida Paulista (be prepared to climb the mountain), it has a lot of charming and pleasant restaurant and attractions nearby. The room is really comfortable, quiet and well furnished. Services are fine, including parking. A five star note to the breakfast and warm reception from all staff.
Dear Carlos, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
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