Mercure Sao Paulo Pamplona Hotel

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Mercure Sao Paulo Pamplona Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 592 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sao Paulo Pamplona Hotel

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

Telephone +55 11 2878-5500

Fax +55 11 3884-9226

Contact email

  • AV NOVE DE JULHO:  R. José Maria Lisboa

  • TRIANON MASP:  Linha verde Metrô Trianon Masp

  • By plane

    AEROPORTO DE GUARULHOS At 34km / 21 miles

  • By plane

    CGO At 8km / 4 miles

  • By train

    ESTAÇÃO LUZ At 7km / 4 miles

GPS:-23.5684832, -46.6604122

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Le Jadys Pamplona

Our accommodation(s)

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Our guest reviews

Our guest reviews for
Mercure Sao Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  592 reviews

TripAdvisor Rating  4.0/5  956 reviews

Certificate of excellence 2022

Poor guest reception, worst Mercure experience

Customer review rating 1.5/5

Jose D. R. R. Business - Confirmed reviews ALL

I was accommodated in a handicapped room, close to the elevator, and I do not have any handicap. I am 1.80m tall and the accommodation made me uncomfortable because it is compatible with people with some type of disability, such as wheelchair users and etc... When requesting a room change, the hotel reception informed me that they would do nothing, saying that the hotel was 100% occupied at that moment, which is not correct, as there were still guests to arrive at dawn. First and last time I stay at Mercure Pamplona. I will stay at Quality Hotels again, even if the rate is more expensive.

Prezado José Ribamar, Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Verificamos a sua reserva e vimos que foi realizada na categoria de apartamento adaptado e neste dia conforme a recepção comentou o hotel estava sem 100% sendo que os clientes efetuaram suas reservas em outras categorias de quartos não sendo possivel a troca. Estamos em alta temporada por isso recomendamos efetuar a reserva com pelo menos 10 dias de antecedência da data do check in para garantir melhores tarifas e a categoria de quarto desejada. Agradecemos que seja nosso hóspede e tenha nos enviado sua avaliação. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

Too noisy.

Customer review rating 0.5/5

Ivano Business - Confirmed reviews ALL

Too noisy. Air conditioner not working well Low quality of towl and soup Really bad experience

Dear Ivano, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very Good Stay

Customer review rating 4.0/5

Renata G. Couples - Confirmed reviews ALL

It was a very good experience, except for the room cleaning: there were some hair in the sink and bed when I arrived. There was also a dirty napkin on the table.

Dear Renata, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good stay

Customer review rating 2.5/5

Fabio P. Friends - Confirmed reviews ALL

Good place to stay. Good rooms. Nice neighborhood. Good breakfast. Nothing special. There are better places to stay with the same cost.

Dear Fabio, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can find better prices, promotions, making your reservation a least 15 days before the check in day at the Internet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Nice value for money ratio

Customer review rating 4.5/5

Carlos P. Families - Confirmed reviews ALL

My first time in this establishment and I am positively surprised. Although not that close to Avenida Paulista (be prepared to climb the mountain), it has a lot of charming and pleasant restaurant and attractions nearby. The room is really comfortable, quiet and well furnished. Services are fine, including parking. A five star note to the breakfast and warm reception from all staff.

Dear Carlos, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Well located, safe and central area.

Customer review rating 4.5/5

Nuno J. Friends - Confirmed reviews ALL

Excellent hotel, nice and large room, nice breakfast, nice viewing terrace.

Prezado Nino, Apreciamos seus comentários referentes à sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

Not bad

Customer review rating 4.0/5

Not P. M. N. Solo - Confirmed reviews ALL

Solid hotel, spacious rooms and helpful staff (not everyone speaks English though), good location (safe neighbourhood, near enough Av Paulista and Rua Augusta, but not right in the middle of it all). An unusual drawback is the virtual absence of a lobby/bar area (the building is narrow and tall, there are only 4 rooms per floor)- you wouldn't want to ask a friend, let alone a work colleague or client, to join you for a drink there. There was a service lapse when I tried to use the sauna- I had been told to reserve a time, I did it but it was stone cold when I turned up and it took two trips to reception in order to get it sorted, but everything else about my stay was rather seamless.

Dear Prodromos, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excellent

Customer review rating 5.0/5

Shahid N. Business - Confirmed reviews ALL

I am extremely happy to mention that I am so happy to have stayed at your hotel. Love you all. Stay blessed

Dear Mr. Shahid, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Clean and well located

Customer review rating 4.0/5

Rodrigo B. Families - Confirmed reviews ALL

Nice stay

Dear Rodrigo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good stay

Customer review rating 4.0/5

Angela Business - Confirmed reviews ALL

Was good!

Dear Angela, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Location was good but cleanliness was not great at all.

Customer review rating 2.0/5

Larry Couples - Confirmed reviews ALL

The room was not clean at all. Walls were filthy, under the bed was filthy and the floors not very clean either.

Dear Larry, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Comfortable stay

Customer review rating 4.0/5

Mrs. D. Solo - Confirmed reviews ALL

Room was very clean and comfortable (as was shown on hotel pictures on their website) bed and mattress was great. Breakfast was good. Efficient check in and out. Area was also nice with few shops around. Only smaller minor point, the poor or lack of English language skills at the reception, for Foreigners thats not so convenient. Translation app on phone was used to communicate with reception.

Dear Ms. D., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Bathroom outdated, dark and dirty, old bed, restaurant no wine, meal questionable options, quality and tasty

Dear Israel, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

good stay

Customer review rating 5.0/5

Van Business - Confirmed reviews ALL

love it.

Prezada Vanessa, Apreciamos seus comentários referentes à sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

Boa estadia

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Tranquila

Prezada Simone, Apreciamos seus comentários referentes à sua hospedagem no Mercure São Paulo Pamplona. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Nicole Marie Pral Gerente Geral / General Manager

Good relation cost x benefit

TripAdvisor rating 5.0/5

netomarcio Business - TripAdvisor review

Hotel well located and with great facilities. Easy access to various areas of São Paulo, especially regions with corporate offices, but it is also close to Ibirapuera Park and Paulista Avenue. I recommend.

Dear Marcio, thank you very much to take your time to write to us. We hope see you soon. Kind Regards, Nicole Pral

Good Location

TripAdvisor rating 4.0/5

Marcelo1965 Business - TripAdvisor review

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

very good hotel

TripAdvisor rating 5.0/5

netomarcio Business - TripAdvisor review

It is a very good place, they have a perfect service, the breakfast is so complete, and I was very well attended by the staff of the Mercure Hotel Sao Paulo Pamplona. I would highly recommend this hotel for both business and leisure travelers.

Prezado Sr. Marcio, Agradecemos seus comentários. Esperamos revê-lo em sua próxima visita a São Paulo. Atenciosamente

Okay 3* Hotel to stay in central Sao Paulo

TripAdvisor rating 3.0/5

Jose Antonio C Friends getaway - TripAdvisor review

It's an okay 3* Hotel to stay in central Sao Paulo. Good location. Good sized room, a little bit pale, very large desk, great for those who need to work at room, bathroom could be cosier. Nice and helpful staff. Breakfast okay.

Prezado Sr. José Antonio, Agradecemos por suaa avaliações. Obrigada Atenciosamente

Good hotel, good position, confortable sleeping

TripAdvisor rating 4.0/5

MartaSwitzerland Couples - TripAdvisor review

We love the position of this hotel as well as other Mercure in Sao Paolo. Close to the Paulista Avenue, in a safe area, with lots of restaurants and bars. Rooms are very big and also nice design - we had the executive floor, I do not know if it makes any difference with the standard rooms - and good confort. Great value for money. Check in slow, but staff excellent.

Dear Marta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Egydio

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