Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.1/5 826 reviews

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Rua Pamplona 1315, Jardim Paulista, 01405002 SAO PAULO, Brazil

Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Telephone
Fax +55 11 3884-9226

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Jadys Pamplona

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  826 reviews

TripAdvisor Rating  4.0/5  977 reviews

Bad stay

Customer review rating 2.0/5

Leonardo Business - Confirmed reviews ALL

Lack of water for bath. Hotel entrance through the ramp of the parking lot.

Dear guest Leonardo, Thank you for sharing your experience with us. We regret that your stay did not meet your expectations. We fully understand the discomfort caused by the lack of hot water, and we want to assure you that this was an isolated issue which has already been addressed. Additionally, we appreciate your feedback regarding the hotel entrance through the parking ramp. We are continuously working to improve our facilities and guest experience, and your comments will help us identify areas for further enhancement. We hope to have the opportunity to welcome you again in the future, and provide you with a much more pleasant stay. Kind regards, Danae Veliz

Well located, room needs renovation

Customer review rating 2.5/5

Ak Friends - Confirmed reviews ALL

The quality of service is extremely dependent on staff. Some were great, while some not so great. The room has mold, the glass door lock was broken, and the paint on the bathroom door was coming off.

Thank you for sharing your feedback with us. We’re pleased to hear that you found the location convenient, but we regret to learn about the issues you experienced in your room. Your observations regarding the room’s condition and the variability in service quality are very important to us. We are currently in the process of renovating our facilities and addressing maintenance concerns, and your comments will help us prioritize these improvements. We hope to have the opportunity to welcome you back in the future, where we can provide a more consistent and enjoyable experience. Best regards, Danae Veliz Trainee Gerencial

Good Stay

Customer review rating 4.0/5

Ks Families - Confirmed reviews ALL

The hotel has comfortable rooms, a good breakfast and good cleanliness. Location close to supermarkets, bars, restaurants and bakeries, as well as easy access to public transport and by car. The only bad thing was the service and lack of consideration when requesting a late checkout. The employee didn't show the slightest interest in helping or offering a solution, which would of course be paid for.

Thank you for your feedback! We’re glad to hear that you enjoyed the comfort of our rooms, the breakfast, and our convenient location. We appreciate your comments regarding the late checkout request, and we’re sorry to learn that the service fell short of your expectations. Your insights are valuable to us, and we will work on ensuring our team provides more attentive assistance in the future. We hope to welcome you back soon and provide you with an even better experience. Warm regards, Danae Veliz Trainee Gerencial

Well located, but definitely not a good stay.

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I waited about 40 min for check in because there was one single employee for the whole reception and several guests. The security is bad, since the elevators dont have any access control and windows are easily reached. The room had enough space, which was good, but there were A LOT of damaged stuff. It is clearly a placel that is sinking. Accor seems to have no standards anymore; Mercure Pamplona service and maintenance is worse than many Ibis hotels I've stayed.

Dear Eduardo, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Outdated property

Customer review rating 2.0/5

Marcio D. R. Solo - Confirmed reviews ALL

In general, lower quality when compared to other Mercure hotels. Old malfunctioning AC unit.

Dear Marcio, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

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Other web-users rate our hotel

  • 270 reviews 9.4/10 Location
  • 499 reviews 7.2/10 Room
  • 536 reviews 8/10 Service
  • 21 reviews 3.1/10 WiFi
  • 264 reviews 7.3/10 Comfort
  • 247 reviews 5.1/10 Breakfast
  • 176 reviews 5.6/10 Cleanliness
  • 22 reviews 1.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.