Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 3.9/5 718 reviews

Best price
guarantee
Mercure Sao Paulo Pamplona - Image 1
Mercure Sao Paulo Pamplona - Image 2
Mercure Sao Paulo Pamplona - Image 3
Mercure Sao Paulo Pamplona - Image 4
Rua Pamplona 1315, Jardim Paulista, 01405002 SAO PAULO, Brazil

Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Telephone
Fax +55 11 3884-9226

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Bonjardim

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  718 reviews

TripAdvisor Rating  3.9/5  988 reviews

Customer review rating 4.0/5

Niels L. Solo - Confirmed reviews ALL

Great value for money. Spacious room. Clean. Acceptable breakfast. Decently located. Bathroom could use an update.

Dear Mr. Niels, Thank you very much for sharing your positive feedback with us and for rating your stay so highly. We are delighted to know that you enjoyed our location, the spacious and clean room, our breakfast, and especially the service provided by our team. Your kind words truly motivate us. We also appreciate your comment regarding the bathroom. Please be assured that guest feedback like your is extremely valuable to us and is taken into consideration in our continuous improvement plans. We truly to welcome you back soon for an even better experience at Mercure Pamplona. King regards, Francine P.

Customer review rating 4.0/5

Maurice V. Business - Confirmed reviews ALL

hotel needs maintenance or soon will lose one star…!

Hi Maurice, Thank you for sharing your experience with us. We are glad to know that your star was overall positive. We sincerely apologize for the inconvenience regarding one of the elevators. Our technical team has been working to ensure its full and safe operation as quickly as possible. We truly appreciate your feedback. It is important and helps guide our improvements. We hope to welcome you again soon an offer as even smoother experience. Kind regards, Francine P.

Customer review rating 4.0/5

Robert H. Business - Confirmed reviews ALL

A very good stay but i did not have water to shower on my last morning there.

Hi Mr. Robert, Thank you very much for sharing your experience with us. We are glad that you enjoyed the experience overall. We are truly sorry for the inconvenience you faced on your last morning regarding the temporary lack of water. Out team acted immediately to resolve the issue as quickly as possible. We hope to have the pleasure of welcoming you back soon and providing an even better experience. Kind Regards, Francine P.

Customer review rating 0.5/5

Allen J. J. R. Solo - Confirmed reviews ALL

I had a very disappointing experience at this hotel. The overall service was poor, the staff was unhelpful, and the room conditions did not match the expectations set by the hotel’s description. One of the worst parts of the stay was the breakfast, it was consistently terrible every single day, with limited options, low quality food, and a complete lack of variety. For the price I paid, I expected much better. I would not stay here again or recommend it to others. If I know I rather book Mercure Moema instead.

Hi Mr. Allen, Thank you for sharing your experience with us. I am deeply sorry for the points you mentioned. I even spoke with my team to find out what could have happened, but they were also surprised by your evaluation. Did you manage to speak with anyone from our team during the three weeks you were here? Regarding the restaurant, we recently had a company change, and I will pass your comments on to the person responsible. Again, I apologize and we hope to regain your trust. Sincerely, Francine P. General Manager

Customer review rating 4.5/5

Sergio A. L. Business - Confirmed reviews ALL

It was a good stay, a quiet and calm experience. Very kind people in front desk

Hi Mr. Sergio A. L., Thank you for reviewing our hotel. We are glad that you enjoyed your stay. The team will be very pleased with your comments. We hope to see you again soon. Sincerely, Francine P. General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 218 reviews 9.3/10 Location
  • 429 reviews 6.9/10 Room
  • 336 reviews 7.3/10 Service
  • 19 reviews 6.8/10 WiFi
  • 234 reviews 6.7/10 Comfort
  • 203 reviews 6.1/10 Breakfast
  • 173 reviews 4.7/10 Cleanliness
  • 125 reviews 3.4/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.