Mercure São Paulo Pamplona Hotel 4 stars

Customer review rating 4.2/5 4,904 reviews

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Mercure São Paulo Pamplona Hotel
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+ 18 Services

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • The events hall can accommodate up to 100 people

  • 11-minutes to São Paulo downtown

  • 12-minute drive to São Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (nearby)
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Copy/print service availablePaying

Hotel location

Mercure São Paulo Pamplona Hotel

Rua Pamplona 1315
Jardim Paulista
01405002 são paulo
brazil

Tel: +551128785500

Fax: (+55)11/38849226

Check-in from 12h00

Check out up to 12h00

  • AV NOVE DE JULHO :  R. José Maria Lisboa

  • TRIANON MASP :  Linha verde Metrô Trianon Masp

  • By plane

    AEROPORTO DE GUARULHOS At 34km / 21 miles

  • By plane

    CGO At 8km / 4 miles

  • By train

    ESTAÇÃO LUZ At 7km / 4 miles

GPS :-23.568488, -46.658218

Our accommodation(s)

Choose one of our standard rooms, which stand out for their sophisticated, contemporary design, or one of our Privilege rooms, with special services and amenities.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
  • Views: City View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Room

Our restaurants and bars

Le Jadys Pamplona

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 100

  • Maximum capacity: 100 people

Find out more

Our guest reviews for
Mercure São Paulo Pamplona Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,904 reviews

tripadvisor

TripAdvisor Rating 4.0/5

947 reviews

Maintenance

Customer review rating 0.5/5

Paulo N. Business - 22/02/2021 Confirmed reviews ALL

Poor maintenance, with bathroom blocked for 3 days, dirty room, and not even battery on remote control of the air cond. Despite asking the front desk twice. Did check in on the web, but still was held up to fill up all paper work again.

Boa tarde Sr. Paulo! Agradecemos imensamente por ter nos enviado sua avaliação referente à sua hospedagem no Mercure Pamplona. Sentimos muito não termos correspondido às suas expectativas tanto quanto gostaríamos. No Mercure, procuramos oferecer um serviço personalizado a cada um de nossos clientes; por isso sua avaliação é muito importante para nós. Esteja certo de que sua avaliação foi compartilhada também com nossas equipes e faremos o possível para melhorar nosso produto e serviços. Seu comentário relacionado ao atendimento da recepção foi muito importante para nós e foi encaminhado para o responsável para ser tratado como oportunidade de melhoria. Daniel Guimarães Coordenador de recepção

Good stay quiet and good staff

Customer review rating 5.0/5

Emily Families - 19/02/2021 Confirmed reviews ALL

My family and I had great experience at Mercure. We definitely will come back.

Hello Emily! Thank you for your review! Make sure your comments are shared with our team! We hope to see you soon! Business, Daniel Guimarães Front Office Manage

Great stay!

Customer review rating 5.0/5

Martin A. Solo - 22/01/2021 Confirmed reviews ALL

My first choice for a hotel in São Paulo, the Mercure has very convenient, nice location in the Jardins district, spacious, comfortable rooms and friendly staff. I commend in special Marcela and Maria Eduarda for their excellent services at the front desk.

Dear Martin, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with Marcella, Maria Eduarda and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Nice location, really nice room

Customer review rating 5.0/5

David Solo - 21/01/2021 Confirmed reviews ALL

Very pleasant hotel, nicely located for exploring the neighborhood. Room was large and comfortable.

Dear David, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Confortable

Customer review rating 4.0/5

Cristina D. Families - 10/11/2020 Confirmed reviews ALL

Clean, polite attendant

Dear Cristina, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager
Customer review rating 3.5/5

Milly L. Friends - 03/11/2020 Confirmed reviews ALL

Overall the stay was ok. The room is quite good, but the bathroom has some hair left, the chair from the desk has some dust. The bed which I was expecting a king size bed, it was two single beds that was placed together. When I arrived, the receptionist did not check my temperature and when my friends arrived, they have the temperature checked. Also the mineral water which we thought was a compliment, it cost almost BRL 7,00. There were any information about it. We just had the information because we asked the receptionist which said that we should have received the folder with the information once we check in and we didn’t received anything. I think that since everybody and every place are adopting protocols for safety, staff should be well trained and more attentive with the details.

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good stay as always

Customer review rating 4.5/5

Uwe F. Business - 19/08/2020 Confirmed reviews ALL

Friendly and helpful team, good breakfast, good rooms

Dear Mr.F., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially Mercia our restaurant attendant. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Guimarães Front Desk Supervisor

Fantastico stay

Customer review rating 5.0/5

Anonymous Couples - 11/08/2020 Confirmed reviews ALL

Great location. Excellent staff. Clean, secure, quiet.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Well located

Customer review rating 3.5/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

I had a hard time reaching reception by phone. Called 7 times. The person would pick up, answer "Mercure, 1 minute" and make me wait 6-7 minutes on the line. It took me almost 1 hour to finally get support. This is nor acceptable. I am Gold at Accor but Platinum at Marriot and they have never treated me like that. Please improve your service. Have somebody to pick up calls. Also when I was checking out, the person asked me if there was any consumption. I described the items and he had to send somebody else to check. You either don't ask the guest and check for yourselves (which will take more of my time), or your ask and believe the guest (which will take less of my time). Asking and having to check is basically calling me a liar. I have no reason to lie, so please train your people better.

Dear Arthur, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Pamplona. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Great location.

Customer review rating 5.0/5

Brian T. Solo - 10/02/2020 Confirmed reviews ALL

I was happy with everything. A good spot, with plenty of places to walk to and others easily reached by cab. The cleaning staff was accommodating with allowing me some extra sleep. The hot water was consistent as well, which is big when I travel. I also want to thank the staff who speak English, specifically Tamyris. I had little time to prepare and I really don't know much Portuguese. Tamyris spent a lot of time giving me tips and advice about the area and the city and spoke English very well. Being able to communicate in general and specifically with her was very beneficial for me.

Dear Brian, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team and Tamirys. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Excellent

Customer review rating 4.5/5

Tamara Business - 27/01/2020 Confirmed reviews ALL

Great room and service, the only thing that I didn't like was the breakfast.

Dear Tamara, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the breakfast we will change our Restaurant on February and in your next visit you will see better quality and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Very good stay

Customer review rating 4.5/5

Claudio Couples - 02/01/2020 Confirmed reviews ALL

Service was great, specially reception. Please fix second elevator ASAP.

Dear Mr Claudio e Mrs Renata, We appreciate your comments regarding your stay at Mercure Pamplona. It is always a pleasure receive positive evaluations! We will share your comments with our team and we are sure that will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristiane Távora Reception Coordinator
Customer review rating 4.5/5

Naldo M. Solo - 17/12/2019 Confirmed reviews ALL

Clean and safe place to stay

Dear Florinaldo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Pamplona. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Marie Pral Gerente Geral / General Manager

Good relation cost x benefit

TripAdvisor rating 5.0/5

netomarcio Business - 12/12/2019 TripAdvisor review

Hotel well located and with great facilities. Easy access to various areas of São Paulo, especially regions with corporate offices, but it is also close to Ibirapuera Park and Paulista Avenue. I recommend.

Dear Marcio, thank you very much to take your time to write to us. We hope see you soon. Kind Regards, Nicole Pral

Good Location

TripAdvisor rating 4.0/5

Marcelo1965 Business - 26/08/2019 TripAdvisor review

The hotel its very near São Paulo downtown, which permits you to have fast trips for you destination. The room is a confortble one, very nice and quiet during the night. Very nice bed, king size and soft.

Dear Mr. Marcelo, Thank you very much to take the time to comments about your stay at Mercure Pamplona. I hope see you in the future. I´m at your disposal. Regards, Nicole Pral

very good hotel

TripAdvisor rating 5.0/5

netomarcio Business - 16/04/2018 TripAdvisor review

It is a very good place, they have a perfect service, the breakfast is so complete, and I was very well attended by the staff of the Mercure Hotel Sao Paulo Pamplona. I would highly recommend this hotel for both business and leisure travelers.

Prezado Sr. Marcio, Agradecemos seus comentários. Esperamos revê-lo em sua próxima visita a São Paulo. Atenciosamente

Okay 3* Hotel to stay in central Sao Paulo

TripAdvisor rating 3.0/5

Jose Antonio C Friends getaway - 25/11/2017 TripAdvisor review

It's an okay 3* Hotel to stay in central Sao Paulo. Good location. Good sized room, a little bit pale, very large desk, great for those who need to work at room, bathroom could be cosier. Nice and helpful staff. Breakfast okay.

Prezado Sr. José Antonio, Agradecemos por suaa avaliações. Obrigada Atenciosamente

Good hotel, good position, confortable sleeping

TripAdvisor rating 4.0/5

MartaSwitzerland Couples - 15/11/2017 TripAdvisor review

We love the position of this hotel as well as other Mercure in Sao Paolo. Close to the Paulista Avenue, in a safe area, with lots of restaurants and bars. Rooms are very big and also nice design - we had the executive floor, I do not know if it makes any difference with the standard rooms - and good confort. Great value for money. Check in slow, but staff excellent.

Dear Marta, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Egydio

Everything was perfect

TripAdvisor rating 5.0/5

margaretev45 Business - 22/03/2017 TripAdvisor review

I do recommend the hotel! The room is clean and comfortable The place is well located, it's nearby good restaurants and others interesting places. What I love the most was the bed, which was really cozy.

Dear Mrs. Margarete, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

a pleasant place

TripAdvisor rating 5.0/5

Marcos Da Cunha... V Business - 30/11/2016 TripAdvisor review

Mercure is a fine brand eveywhere, but Mercure Panplona exceed in gentleness of their personnel and confort of their apartments. Quite well located near Avenida Paulista, the hotel is, nonetheless, calm and silent. Breakfast is explendid! Above all, let me reiterate the special attention of their personnel to the guests.

Prezado Sr. Marcos, Agradecemos seus comentários. Esperamos revê-lo em breve no Mercure SP Pamplona. Sinceramente

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