Dear Bernadete, What a joy to read your message! ♥ Knowing that you feel at home with us in São Paulo truly means everything to our team. You kinds words are the best recognition we could receive. We look forward to welcoming you back very soon for many more perfect stays. Warm Regards, Francine P.

Dear Mr. M., Thank you for taking the time to share your feedbacks with us. We truly appreciate your kind words regarding our reception team, and at the same time, we sincerely regret that your experience did not fully meet your expectations. Please accept our apologies for the concerns you mentioned, specially regarding the English proficiency of our team, the breakfast, and the balcony condition. These points are taken very seriously and are being addressed internally to ensure improvements in both service and infrastructure. Your comments are extremely valuable to us, particularly as we continuously strive to deliver a level of experience aligned with the standards expected from our brand. We hope to have the opportunity to welcome you again and provide you with a much more satisfying stay. King Regards, Francine P.

Dear Adrian, Thank you for sharing your experience with us. We are very happy to know that your stay was pleasant and that our team was able to make every moment special. We hope to have the joy of welcoming you again soon so that you can enjoy Mercure Pamplona even more. Sincerely, Francine P.

Dear Linford, Thank you very much for your kind words and for taking the time to share your experience with us. We are truly delighted to know that you enjoyed the comfort of your room, as well as its cleanliness and space. Your satisfaction means a lot to our team. It will be a pleasure to welcome you back to Mercure Pamplona on your next visit to the city. Warm Regards, Francine P.

HelloJuan! Thank you for sharing your feedback with us. We would like to clarify that nightly rates may vary depending on the day of the week or demand at the time of booking; however, the final total always reflects exactly what was confirmed in your booking confirmation. Regarding breakfast, our records show that the 'Room Only' rate was selected at the time of purchase—an option we offer to provide more flexibility to our guests. We hope to have the chance to welcome you back for a full experience soon!

Ahhh Sr. Maurice realmente, já é sua casa mesmo rs É sempre um prazer recebê-lo! Conte sempre com a gente.

Dear Stephan, Thank you very much for sharing your feedback with us. We are pleased to know that your stay was, overall, satisfactory, and we truly appreciate your comments, as they help us improve our services. We would like to kindly inform you that all of our apartments are equipped with a hairdryer. As for the iron and ironing board, these items are available upon request at the reception, and our team is always happy to assist promptly. Your observation is very valuable to us, and we will certainly take it into consideration as we continuously work to enhance our guests' experience. We hope to have the opportunity to welcome you again soon and provide an even better stay. Warm regards, Francine P.

Dear Mr. C., Thank you very much for taking the toma to share your feedback regarding your recent stay with us. We are pleasure to know that you appreciated our location and that our team was able to assist you with your pillow request during your stay. At the same time, we sincerely regret that some aspects of your experience did not fully meet your expectations. Your comments are very important to us. Please be assured that we are reviewing these points with our team to ensure a more consistent and comfortable experience for our guest. We hope to have the opportunity to welcome you again in the future and provide you with a much better experience. Kind Regards, Francine P.

Dear Michael, Thank you very much for your detailed and thoughtful review. We are truly happy to know that our team made such a positive impression and that you felt comfortable, safe, and well located during your stay. Your kind words about our team mean a lot to us. We will gladly share your compliments with them. regarding the air conditioning unit, thank you for pointing this out. We take this observation seriously and have already reinforced our maintenance procedures to ensure everything remains in perfect condition. We appreciate your valuable feedback and hope to welcome you back soon to Mercure Pamplona. Warm Regards, Francine P.

Olá Thiago, Muito obrigada por compartilhar sua experiência conosco! Ficamos felizes em saber que os serviços atenderam às suas expectativas. É gratificante receber elogios sobre o atendimento da nossa equipe. Como gestora, fico muito orgulhosa e contente em saber do seu reconhecimento, pois eles se dedicam com carinho para tornar cada momento memorável. Esperamos revê-lo em breve para mais momentos incríveis aqui no Mercure Pamplona! Atenciosamente, Francine P.

Dear Randolph, Thank you very much for sharing your positive feedback with us . We are delighted to know that you enjoyed a pleasant and comfortable stay, appreciated our location, and felt well taken care of by our team. Your kind words about the cleanliness, comfort and quietness of the room mean a lot to us. We truly to welcome you back soon for an even better experience at Mercure Pamplona. Kinds regards, Francine P.

Olá Enrison, Agradecemos por compartilhar sua percepção conosco. Ficamos felizes em saber que você apreciou nossa localização e teve uma estada satisfatória no geral. Seus comentários sobre a pressão da água do chuveiro e os equipamentos da academia são muito importantes e já foram compartilhados com nossa equipe de gestão para análise e futuras melhorias. O feedback dos nossos hóspedes é essencial para nosso aprimoramento contínuo. Esperamos ter a oportunidade de recebê-lo novamente em breve e proporcionar uma experiência ainda melhor. Atenciosamente, Francine P.

Dear Cordano R., We are very happy to know that your experience with us was so special. It is rewarding to receive compliments about our breakfast, the location, and especially about the service from our team. As a manager, I feel very proud and happy to know about your recognition, as they dedicate themselves with care to make every moment memorable. We appreciate you sharing your experience. We hope to see you again soon for more amazing moments here at Mercure Pamplona! With affection, Francine P.

Dear Felipe, Thank you for sharing your feedback. We are sorry to hear about your experience regarding the elevator and the issue with your stay documents. Please accept our apologies for the inconvenience caused. Your comments have been shared with the team so we can improve our processes and better serve our guests. We hope to have the opportunity to welcome you again for more positive experience. Kind Regards, Francine P.

Dear Mr. Niels, Thank you very much for sharing your positive feedback with us and for rating your stay so highly. We are delighted to know that you enjoyed our location, the spacious and clean room, our breakfast, and especially the service provided by our team. Your kind words truly motivate us. We also appreciate your comment regarding the bathroom. Please be assured that guest feedback like your is extremely valuable to us and is taken into consideration in our continuous improvement plans. We truly to welcome you back soon for an even better experience at Mercure Pamplona. King regards, Francine P.

Hi Maurice, Thank you for sharing your experience with us. We are glad to know that your star was overall positive. We sincerely apologize for the inconvenience regarding one of the elevators. Our technical team has been working to ensure its full and safe operation as quickly as possible. We truly appreciate your feedback. It is important and helps guide our improvements. We hope to welcome you again soon an offer as even smoother experience. Kind regards, Francine P.

Hi Mr. Robert, Thank you very much for sharing your experience with us. We are glad that you enjoyed the experience overall. We are truly sorry for the inconvenience you faced on your last morning regarding the temporary lack of water. Out team acted immediately to resolve the issue as quickly as possible. We hope to have the pleasure of welcoming you back soon and providing an even better experience. Kind Regards, Francine P.

Hi Mr. Allen, Thank you for sharing your experience with us. I am deeply sorry for the points you mentioned. I even spoke with my team to find out what could have happened, but they were also surprised by your evaluation. Did you manage to speak with anyone from our team during the three weeks you were here? Regarding the restaurant, we recently had a company change, and I will pass your comments on to the person responsible. Again, I apologize and we hope to regain your trust. Sincerely, Francine P. General Manager

Hi Mr. Sergio A. L., Thank you for reviewing our hotel. We are glad that you enjoyed your stay. The team will be very pleased with your comments. We hope to see you again soon. Sincerely, Francine P. General Manager