Mercure Sao Paulo Pamplona 4 stars

Customer review rating (ALL Rating) 4.0/5 820 reviews

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Rua Pamplona 1315, Jardim Paulista, 01405002 SAO PAULO, Brazil

Description

Hotel extras

  • No charge for one child aged 11 or under staying with their parents

  • Enjoy a hotel in São Paulo with a pool, with dry sauna and gym

  • Avenida Paulista is 0.5 miles away

  • We are pet friendly! Check the conditions with our staff!

  • Ibirapuera Park is 1.2 miles away

Our accommodation(s)

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Hotel location

Mercure Sao Paulo Pamplona

Rua Pamplona 1315, Jardim Paulista
01405002 SAO PAULO
Brazil

GPS:-23.56836, -46.65812

Telephone
Fax +55 11 3884-9226

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Jadys Pamplona

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  820 reviews

TripAdvisor Rating  3.9/5  978 reviews

Bad client experience

Customer review rating 1.5/5

Luciana Families - Confirmed reviews ALL

I have changed my reservation from Ibis to Mercure Pamplona because of the swimming pool, since I had to work but my son was with me and he would have nothing to do while my husband and I were both working. When I got there I realized it was not working so I explained to the receptionist and she only said that the information was on the site. I did my reservation on the Accor Programa site since I am always staying in Accor hotels. She justified herself a lot so I asked if she was able to solve the problem offering a day use in another Accor hotel or even a discount. She simple said no. I expected to be treated as the real client that I am.

Boa tarde Luciana, tudo bem? Agradecemos por compartilhar sua experiência conosco e lamentamos profundamente que a sua estadia não tenha atendido às suas expectativas. Entendemos a frustração causada pela piscina fora de funcionamento. Sua sugestão de oferecer alternativas, como o day use em outro hotel da rede ou um ajuste no valor pago, é extremamente válida e será levada em consideração para que possamos melhorar nossa abordagem em situações semelhantes. Agradecemos também por destacar a importância do treinamento contínuo de nossa equipe para garantir que todos os nossos colaboradores possam contribuir efetivamente para a solução de problemas e a satisfação dos hóspedes. Esperamos poder recebê-la novamente e proporcionar uma experiência mais positiva e alinhada às suas expectativas. Atenciosamente, Danae Veliz

good stay even considering the hotel been under renovation

Customer review rating 4.5/5

Maurice V. Business - Confirmed reviews ALL

the team of Nicole and others on the management is second to none

Thank you so much for your kind words! We\'re delighted to hear that you had such a positive experience with Nicole and the rest of the management team. We truly value the dedication and hard work of our team, and it\'s always rewarding to know that their efforts are appreciated. We look forward to welcoming you again and ensuring that your next stay is just as exceptional!

Good and bad points

Customer review rating 4.0/5

John M. Solo - Confirmed reviews ALL

I chose the hotel because it had a swimming pool - and it was closed! The lifts were awful - almost every journey meant a wait of several minutes. But they gave me a very early check-in free, which I really appreciated. I made reservation during a sale and thought it very good value for the location.

Dear Jonh, Thank you for sharing your feedback! We're glad to hear you appreciated the early check-in and the value of our location. However, we sincerely apologize for the inconvenience caused by the closed pool and the wait times for the elevators. We understand how important these aspects are, and we’re working to improve them. Your input helps us enhance the guest experience, and we hope to have the chance to welcome you again with a smoother, more enjoyable stay.

Customer review rating 2.5/5

Jonathan D. Business - Confirmed reviews ALL

Hotel under renovation, noisy, dusty.

Dear Jonathan, Thank you for taking the time to share your thoughts. We truly appreciate your understanding and patience during this time of improvement. Once the renovations are complete, we are confident that the upgrades will significantly enhance the comfort and experience for all of our guests. We hope to welcome you back soon for a much more relaxing stay. Best regards, Danae Veliz

Old Hotel

Customer review rating 1.5/5

Ana G. Friends - Confirmed reviews ALL

Old hotel, room smelt like mould, breakfast didn't have basic options such as plant based milk.

Dear Ana, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. We apologize for the issue with the room's smell; this is certainly not the standard we strive to maintain, and we will address it with our team immediately to ensure it doesn’t happen again. Regarding breakfast, we appreciate you highlighting the lack of plant-based milk, and we will certainly take this into consideration as we look for ways to improve our offerings to accommodate all dietary preferences. Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a better experience in the future. Warm regards, Danae Veliz

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Other web-users rate our hotel

  • 257 reviews 9.3/10 Location
  • 496 reviews 6.8/10 Room
  • 539 reviews 7.9/10 Service
  • 23 reviews 5/10 WiFi
  • 253 reviews 6.6/10 Comfort
  • 237 reviews 5.3/10 Breakfast
  • 192 reviews 4.6/10 Cleanliness
  • 140 reviews 2.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.