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Mercure Paris Opera Lafayette (Opening Summer 2021) 4 stars

Customer review rating 3.6/5 1,703 reviews

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Mercure Paris Opera Lafayette (Opening Summer 2021)
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+ 9 Services

Hotel extras

  • In the heart of Paris, within reach of the main tourist spots

  • Three Metro lines nearby to get around the capital.

  • Family and adjoining rooms are available for a trip with the whole gang.

  • A family hotel with a personal touch, where each guest is unique.

  • 40 air-conditioned rooms with WiFi, courtesy trays, free bottled water.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Public indoor parking Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service

Hotel location

Mercure Paris Opera Lafayette (Opening Summer 2021)

7 Rue De Trevise
75009 paris
france

Tel: +33147702675

Fax: (+0)000000

Check-in from 14h00

Check out up to 12h00

  • n°48- gare du nord/pte de Vanves :  48

  • n°67 - Pigalle/Pte de Gentilly :  67

  • n°85 Mairie St Ouen/ Luxembg :  85

  • Cadet :  7 Cadet

  • Grands Boulevards :  Grands Boulevards

  • By plane

    CHARLES DE GAULLE At 25km / 15.53 miles

  • By plane

    ORLY At 19.7km / 12.24 miles

  • By car

    PTE DE LA CHAPELLE At 3.6km / 2.24 miles

  • By train

    GARE DU NORD At 1.2km / 0.75 miles

  • By train

    GRANDS BOULEVARDS At 0.3km / 0.19 miles

GPS :48.8729123, 2.3449796

Our accommodation(s)

3 rooms with soft decor to suit every comfort level, whether alone or with family. The Classic room for its warm atmosphere, the Superior room for comfort & the Privilege room for its amenities and space.

Our restaurants and bars

LE LAFAYETTE

After a day's work or afternoon shopping, come and enjoy drink in the warm setting of Le Lafayette bar, open from noon to midnight.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Paris Opera Lafayette (Opening Summer 2021)

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

1,703 reviews

Customer review rating 3.5/5

Anonymous Business - 17/01/2019 Confirmed reviews ALL

Nice and friendly staff, ok breakfast, very small room with no space for work.

OK

Customer review rating 2.5/5

Erik Couples - 13/01/2019 Confirmed reviews ALL

Was under expectations. Was difficult to understand different room options, photos were confusing (had different impressions according to the photos). Not really 4**** feeling. Breakfast OK. Bathroom with good quality.

A wonderful trip to Paris, with an overnight stay in a great hotel in a very convenient location.

Customer review rating 5.0/5

Lucy Families - 07/01/2019 Confirmed reviews ALL

A wonderful trip to Paris, with an overnight stay in a great hotel in a very convenient location. Welcoming, friendly and accommodating staff.

Dear LUCY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Good

Customer review rating 4.5/5

B. Couples - 05/01/2019 Confirmed reviews ALL

Proefessional

Dear ALEXANDRE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager
Customer review rating 4.0/5

Anonymous Couples - 04/01/2019 Confirmed reviews ALL

Excellent location but room just too small, even for Paris.

Dear DAVID C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Basic hotel

Customer review rating 3.5/5

Surrey-pn Business - 03/01/2019 Confirmed reviews ALL

Basic hotel in a good, but not great, location. Really small Reception, no restaurant, a bar that is only tended by the guy at Reception. Tiny old-fashioned lift, small and creaky corridors and small room. However, the room was comfortable and clean. Bed was very nice and comfortable and shower was good. I was only in Paris for 1 night, so this was a decent option. Breakfast the next morning was also quite basic, but tasty too.

Dear PAUL N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Nice Stay

Customer review rating 4.0/5

Mounir Families - 02/01/2019 Confirmed reviews ALL

Good one

Dear MOUNIR S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'.

Customer review rating 3.0/5

Visitor Families - 30/12/2018 Confirmed reviews ALL

We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'. The later was a really bad bed to sleep on. It was thin and was bad to sleep on! Was a really disappointment. Also the breakfast was poor. If you started your breakfast after 9 o'clock, hardly any bread was available.

Dear GERRIT P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Not what I expected

Customer review rating 3.0/5

M. Business - 25/11/2018 Confirmed reviews ALL

The room was fine but what I deplored is the way to get to the room the lift was really uncomfortable . No soundproof inside the room as I could hear people talking from other rooms

Dear MEY M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager
Customer review rating 1.5/5

G O. Business - 23/11/2018 Confirmed reviews ALL

Poor welcoming, poor checkout room ok

Dear GILLES O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

It was great

Customer review rating 3.5/5

Anonymous Business - 20/11/2018 Confirmed reviews ALL

I booked my room quite late therefore I got a tiny room as the hotel was fully book. I mentioned it straightaway to the front desk and I changed the room the next morning. The team is lovely and will do everything they can to help.

Dear ELODIE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Very pleasant stay!

Customer review rating 5.0/5

Katti Business - 11/11/2018 Confirmed reviews ALL

Good location, friendly staff in reception, clean room with nice view, cosy and well equipped.

Dear KATARZYNA R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Great location for exploring Paris in all directions

Customer review rating 4.5/5

Mac Solo - 10/11/2018 Confirmed reviews ALL

I had a smooth and efficient check in and a pleasant stay.

Dear MCCONNELL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager
Customer review rating 3.5/5

Vs M. Couples - 07/11/2018 Confirmed reviews ALL

Staff was friendly and helpful. Room was hot and there was no way to cool it down! Breakfast had lots of options. The room had plenty of light. The bathroom needed a new walk in shower. The tub was difficult to get in and out of. The location was good. We could walk to where we wanted to go.

Dear VINITA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager
Customer review rating 3.0/5

Sabrina Couples - 02/11/2018 Confirmed reviews ALL

It didn’t reflect the good services I normally get at a Mercure hotel

Dear SABRINA C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

The worst Mercury experience

Customer review rating 1.5/5

Anonymous Business - 31/10/2018 Confirmed reviews ALL

The room was not clean. I had hair from previous people on the 2 seats and that made me seek. Not to say that the room wan't renovated for a very long time...I payed 470 euros for it... I've booked the hotel because we always use Accor Hotels when we go in holidays (this time, I created my own account - usually my wife takes care of hotel reservation - this time was for business reasons and I was alone).

Dear Corneliu F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

Not a 4star experience. Not even a 3 star experience.

Customer review rating 2.5/5

Tom T. Families - 22/10/2018 Confirmed reviews ALL

The hotel was located centrally, and the staff were nice. I can't complain about that. But everything else was not even on par with a 3 star hotel. The breakfast that was paid for was just bacon, boiled and scrambled eggs. The price does not justify the facilities offered either. I stayed at a 5 star property in Zurich and Berlin for half the price and got more services. I understand Paris is expensive as well, and I don't mind paying extra. But give it a rating of 4 star hotel is a huge stretch. Overall, one of the mediocre hotels I've stayed at. The staff are nice and that's the only reason the experience wasn't totally bad.

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