Mercure Paris Opéra Lafayette 4 stars

Customer review rating (ALL Rating) 4.1/5 622 reviews

Best price
guarantee
Mercure Paris Opéra Lafayette - Image 1
Mercure Paris Opéra Lafayette - Image 2
Mercure Paris Opéra Lafayette - Image 3
Mercure Paris Opéra Lafayette - Image 4
7 Rue De Trevise, 75009 PARIS, France

Description

Hotel extras

  • In the heart of Paris, within reach of the main tourist spots

  • Three Metro lines nearby to get around the capital.

  • Family and adjoining rooms are available for a trip with the whole gang.

  • A family hotel with a personal touch, where each guest is unique.

  • 40 air-conditioned rooms with WiFi, courtesy trays, free bottled water.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Lafayette

7 Rue De Trevise
75009 PARIS
France

GPS:48.8729123, 2.3449796

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

LE LAFAYETTE

After a day's work or afternoon shopping, come and enjoy drink in the warm setting of Le Lafayette bar, open from noon to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  622 reviews

Customer review rating 3.5/5

Hans K. Solo - Confirmed reviews ALL

Small, modern and fairly new/renovated hotel. The smallest room i have ever experienced - ever - the bathroom was very small as well. No luggage space, a murphy bed would have made the stay more comfortable . Room was clean and staff great, very good breakfast. Great central location, quiet at night.

Dear Sir, Thank you for your feedback and for taking the time to share your thoughts on your stay. Located in the heart of Paris's 9th arrondissement, our hotel is housed in a Haussmannian building, which imposes certain architectural constraints. This may be reflected in the size of our rooms, but each one is carefully designed to ensure the comfort and functionality of our guests. We understand that the size of the rooms can negatively impact your stay. We take all feedback into account to improve the experience for our future guests. Have a wonderful day. Sincerely, Théo reception

Customer review rating 4.5/5

Nigel S. Business - Confirmed reviews ALL

The breakfast was typical of what you would expect in Paris and to a high standard. The staff were pleasant and polite. it was a short walk from Line * Metro Grand Boulevard. I would stay here again when staying in Paris

Dear Sir, Thank you very much for your review and your rating ! We are pleased to read that your stay at our hotel was excellent and that our staff made your experience enjoyable. Our main mission is to provide a great stay for all of our guests, and we are thrilled to hear that we succeeded. We would be very happy to welcome you again for your next stay in Paris! Best regards, Kilyan – Premier de réception

Customer review rating 0.5/5

Liat Z. Families - Confirmed reviews ALL

Unworthy hotel, unbelievable that the Mercury chain owns such a hotel. No service and no conditions. Food at breakfast was rotten.

Dear, Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay did not meet your expectations. The comfort and well-being of our guests are our top priorities, and I regret that we were not able to provide you with the experience you deserved. I would like to address the points you mentioned in your comment. First of all, you booked a triple room, which, as indicated on our website, includes a single sofa bed as the third bed. All of our rooms are equipped with high-quality bedding designed to ensure the best possible comfort during your stay. Regarding your remark about the staff ignoring you, please allow me to clarify that our team did its best to assist you with your requests. However, we were unable to meet all of them. I would also like to mention that you did not come to the reception to discuss your concerns in person, except regarding the size of the room, but instead sent us an email requesting immediate resolution. Finally, you decided to leave after we offered you that option and refunded the remaining nights, as no satisfactory solution could be found. On behalf of the entire team, I sincerely apologize for not providing the quality of stay you expected. Please be assured that we truly did our best to assist you. Best regards, Kilyan – Premier de réception

Customer review rating 2.0/5

Christophe D. V. G. Business - Confirmed reviews ALL

Clean and stylish hotel but room was too small and noisy. Even though the hotel looks new and with a nice interior design, it remained too small and unpractical for my type of stay. Traveling for business, I need to work in the room and spend time in the room. However, once my luggage was open I could not circulate to the door of the room, and the desk was very small for conveniently working for a long time on it. Bathroom was also small and no space to put toiletries. Moreover, my room was located on the second floor and next to the street where there are several bars/restaurants leading to noise until later in the night. Plus, the curtain would not fully blackout the light from the street. Finally, even though the room looked nice, some attention to finishing details were missing: the curtain was lacking something to block it at the end of the rail, and would fall off if I push too far; the lighting was very bright and could have been softer for a more welcoming ambience. It is a nice hotel for tourist stay and when you will spend most of your time visiting the city, however not convenient for a work trip where you need to work in the room.

Dear, Thank you for taking the time to share your experience with us. We are happy to read that you enjoyed your stay overall, but I am sorry to hear that you found our room a bit small. We are located in the center of Paris, in the 9th arrondissement, in a traditional Haussmannian building. This type of architecture gives us certain limitations, particularly regarding room size and layout. As for the street noise, I am truly sorry if it disturbed you. Unfortunately, this is something beyond our control, although we always do our best to minimize its impact for our guests. Regarding your other comments about the room, I have taken note of them and we will look for ways to improve the quality and comfort of our accommodation. Thank you again for your valuable feedback, and I sincerely apologize if the room did not fully meet your expectations. Best regards, Kilyan - Premier de réception

Customer review rating 0.5/5

Eyal Z. Families - Confirmed reviews ALL

Dear Hotel Management, I would like to express my disappointment with our recent stay at your hotel. Unfortunately, the experience was far below expectations. Reservation details: Hotel: Mercure Paris Opéra Lafayette Stay: October 7–12, 2025 Reservation number: PPNHDXWZ Name: Mr. Eyal Z. The bed in our room was extremely uncomfortable — you can clearly feel the metal frame through the mattress, making it almost impossible to sleep. My daughter couldn’t rest the entire night because of it. The room itself is very small, with barely enough space to move around, and no proper place to put toiletries in the bathroom. Breakfast was also disappointing. The selection was very poor, there was no table available for five people, and we had to wait almost 30 minutes for eggs to be served. As an Accor Gold member, I was expecting a much better level of service and care. Instead, the staff simply said, “If you’re not happy, go to another hotel and we’ll refund you.” That is not the kind of service I would expect from an Accor property. I would appreciate it if you could review this situation seriously and offer an appropriate resolution for this disappointing experience.

Other web-users rate our hotel

  • 173 reviews 9.2/10 Location
  • 348 reviews 5.1/10 Room
  • 332 reviews 8.5/10 Service
  • 7 reviews 2.9/10 WiFi
  • 240 reviews 3.4/10 Comfort
  • 135 reviews 7.9/10 Breakfast
  • 100 reviews 7.8/10 Cleanliness
  • 68 reviews 5.1/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.