Mercure Paris Opéra Lafayette 4 stars

Customer review rating (ALL Rating) 3.6/5 1,803 reviews

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Mercure Paris Opéra Lafayette
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+ 12 Services

Hotel extras

  • In the heart of Paris, within reach of the main tourist spots

  • Three Metro lines nearby to get around the capital.

  • Family and adjoining rooms are available for a trip with the whole gang.

  • A family hotel with a personal touch, where each guest is unique.

  • 40 air-conditioned rooms with WiFi, courtesy trays, free bottled water.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Paris Opéra Lafayette

7 Rue De Trevise
75009 paris
france

Check-in from 14h00

Check out up to 12h00

  • n°48- gare du nord/pte de Vanves:  48

  • n°67 - Pigalle/Pte de Gentilly:  67

  • n°85 Mairie St Ouen/ Luxembg:  85

  • Cadet:  7 Cadet

  • Grands Boulevards:  Grands Boulevards

  • By plane

    CHARLES DE GAULLE At 25km / 15.53 miles

  • By plane

    ORLY At 19.7km / 12.24 miles

  • By car

    PTE DE LA CHAPELLE At 3.6km / 2.24 miles

  • By train

    GARE DU NORD At 1.2km / 0.75 miles

  • By train

    GRANDS BOULEVARDS At 0.3km / 0.19 miles

GPS:48.8729123, 2.3449796

Hotel services

Check-in from - Check out up to

In summary
  • Air conditioning
  • Wi-Fi
  • Bar

LE LAFAYETTE Non contractual photo

After a day's work or afternoon shopping, come and enjoy drink in the warm setting of Le Lafayette bar, open from noon to midnight.

Our accommodation(s)

3 rooms with soft decor to suit every comfort level, whether alone or with family. The Classic room for its warm atmosphere, the Superior room for comfort & the Privilege room for its amenities and space.

Our guest reviews for
Mercure Paris Opéra Lafayette

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

1,803 reviews

Perfectly located, good service

Customer review rating 4.5/5

Kris E. Families - 07/01/2022 Confirmed reviews ALL

The hotel is well situated for a city trip in Paris. Easy to reach and with lots of restaurants in the neighbourhood. Rooms are reasonable size and nice. Service is very friendly. Would stay there again

Dear KRIS E., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Lafayette. We are happy to read that you appreciated all our services and our staff. We will be sure to share your comments with the entire team! We hope to have the pleasure of welcoming you again during a trip in the heart of Paris and, in the meantime, we wish you a very good day. Best regards, Pauline - Receptionist Leader

Great stay

Customer review rating 5.0/5

Lv Couples - 29/12/2021 Confirmed reviews ALL

The hotel is very well-located with lots of restaurants nearby and everything can be accessed within walking distance (shopping centers, museums including the Lourve, then from the Lourve you could easily cross the bridge and see other attractions). Our stay was great and there is absolutely nothing to complain about. Thank you!

Dear HA LINH V., Thank you for taking the time to share your impressions following your stay at the Mercure Paris Opéra Lafayette. It was a pleasure to welcome you and we hope to see you again during your next stay in the heart of Paris ! Sincerely, Pauline - Receptionist Leader.

Great standard

Customer review rating 5.0/5

Kristoffer Families - 22/12/2021 Confirmed reviews ALL

The Room was great. The hotel has been newly renovated and the result is above our expectations. The staff was friendly and helpful. The location is great. Short wall to lots of restaurants and stores.

Dear Sir LEFEBURE, Thank you for taking the time to write to us following your stay at the Mercure Paris Opéra Lafayette hotel. It was a real pleasure to discover the rating you gave us and your very positive comments about our team. We will not fail to share your comments with our entire team, especially Raphy! Your satisfaction is the best reward for our staff who work day after day to offer you a perfect service. We are delighted to have received you and hope to welcome you again! Yours sincerely, The Accommodation Department.

Good stay, well located and ver quiet

Customer review rating 4.5/5

Vincent Solo - 22/12/2021 Confirmed reviews ALL

Staff ber Nice , hôtel is clean and well located

central paris, good stay

Customer review rating 4.0/5

P G. Business - 11/12/2021 Confirmed reviews ALL

nice stay

Paris holidays

Customer review rating 5.0/5

Said A. T. Friends - 09/12/2021 Confirmed reviews ALL

Thanks for your fast checking and check out your stuff was amazing and very prompt with us , we’re thankful for your Manager she was excellent and exceeded our expectations we’re very happy for here and here stuff miss Paulina and others the room service stuff also thanks again for all and we will come back soon. It’s located central Paris and we stayed blessed times

Dear SAIDALI T., Thank you very much for this nice comment about our team. We are delighted to have been at your side to make you live a good stay in Paris. It will be a pleasure to see you again. Take care of yourself Quentin - Front Office manager

Excellent Stay

Customer review rating 5.0/5

Muayad A. Solo - 06/12/2021 Confirmed reviews ALL

I would to thank first all the staff ( who works at the reception and the house keepers ), Second the hotel is newly decorated and u will feel comfortable in the room which really lovely. The location mmm i like that area so i will say great location ( Now there is a construction works in a building opposite the hotel so morning time its noisy ) . In general i loved my stay there and sure i will stay in the same hotel and same room to :) Thank you all

Dear MUAYAD A., We very much appreciate your comments regarding your stay at the Mercure Paris Opera Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia NIVET, directrice et son équipe

location, staff, breakfast

Customer review rating 5.0/5

Maciej Solo - 04/12/2021 Confirmed reviews ALL

Since I came to the hotel, I was very surprised with the smiley staff with a very good English. The room was not too big but totally new, fresh and cozy. Unfortunately the opinions about the hotel are mostly added before hotel's renovation and they are totally against what is nowadays. It was the best choice in Paris - comparison price to quality. Breakfast are awesome, Staff is very helpful, they have organised taxis immediately. It is a perfect stay for business and city breaks.

Dear MACIEJ K., We very much appreciate your comments regarding your stay at the Mercure Paris Opera Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted to have received you, and we hope to see you for your next stay in Paris. Take care of yourself Quentin - Front Office Manager
Customer review rating 3.0/5

Anonymous Couples - 30/11/2021 Confirmed reviews ALL

Pas top

Madame,Monsieur L., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Paris Opera Lafayette. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Pour votre prochain séjour, nous vous conseillons une chambre supérieure ou privilège d'une surface plus appréciable. Votre visite nous a ravie, et sommes impatients de vous retrouver à nouveau. Prenez soin de vous. Laetitia NIVET, directrice et son équipe

Great team made our stay a memorable one!

Customer review rating 5.0/5

Sandro Families - 15/11/2021 Confirmed reviews ALL

Outstanding experience at a beautiful recently renovated building in a very convenient location to explore Paris. Our three night stay started in a great way even prior to our arrival. Calls to the hotel were promptly answered and all requests were truly taken care of. Upon our arrival we were greeted right away by Raphy, our Brazilian host throughout our stay, who made us feel valued and at home, making sure to go above and beyond to guarantee that everything was exactly as desired for our entire family, which included our 2.5 year-old daughter. All teams working on breakfast, housekeeping and at the modern hotel reception/lounge area need to be recognized for their unique combination of efficiency and courtesy to all of the guests- our kudos also to Pauline and the gentleman working with her during the night shifts, who were always ready to welcome us back to the hotel in the evening. The hotel is located at a great location for those visiting the most famous attractions around the center of Paris. A 15-20 minute walk is all it takes to reach the Seine, the Louvre or even Galeries Lafayette Opera. Having the metro lines fairly close to the hotel makes it even easier to visit other places across the city. Whatever you need during your stay is certainly found close by, from nice grocery stores to multiple types of restaurants for all budgets. As mentioned on other reviews, the breakfast is great! While we stayed at a Privilege room and the space was great, please make sure to check the hotel website as the basic rooms are indeed tight in space- but this is Paris and not unique to this property. Looking forward to returning.

Exmo Senhor (a) S., É com enorme prazer e alegria que recebemos os seus comentários e ficamos felizes que a sua estadia se passou bem e será com alegria que nós lhe receberemos novamente. Compartilhamos o seu comentário com toda a equipe e todos lhe mandam um grande abraço. Esperamos recebê-los novamente em breve com a mesma atenção. Com os nossos melhores cumprimentos Toda a equipe do Hotel Mercure Paris Opéra Lafayette;

Perfect location and great rooms

Customer review rating 5.0/5

Hannah Friends - 15/11/2021 Confirmed reviews ALL

I really recommend this hotel. Compared to other hotels in stayed at in Paris for the same price the rooms where much nicer and bigger. I stayed with two friends, and we had no problems with space. The location is also perfect and you’re able to walk almost every where in Paris. The streets around the hotel were safe and quiet at night. I really recommend this hotel

Dear HERMINE L., We very much appreciate your comments regarding your stay at the Mercure Paris Opera Lafayette It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quentin
Customer review rating 3.5/5

Anonymous Business - 17/01/2019 Confirmed reviews ALL

Nice and friendly staff, ok breakfast, very small room with no space for work.

OK

Customer review rating 2.5/5

Erik Couples - 13/01/2019 Confirmed reviews ALL

Was under expectations. Was difficult to understand different room options, photos were confusing (had different impressions according to the photos). Not really 4**** feeling. Breakfast OK. Bathroom with good quality.

A wonderful trip to Paris, with an overnight stay in a great hotel in a very convenient location.

Customer review rating 5.0/5

Lucy Families - 07/01/2019 Confirmed reviews ALL

A wonderful trip to Paris, with an overnight stay in a great hotel in a very convenient location. Welcoming, friendly and accommodating staff.

Dear LUCY W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Good

Customer review rating 4.5/5

B. Couples - 05/01/2019 Confirmed reviews ALL

Proefessional

Dear ALEXANDRE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager
Customer review rating 4.0/5

Anonymous Couples - 04/01/2019 Confirmed reviews ALL

Excellent location but room just too small, even for Paris.

Dear DAVID C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Basic hotel

Customer review rating 3.5/5

Surrey-pn Business - 03/01/2019 Confirmed reviews ALL

Basic hotel in a good, but not great, location. Really small Reception, no restaurant, a bar that is only tended by the guy at Reception. Tiny old-fashioned lift, small and creaky corridors and small room. However, the room was comfortable and clean. Bed was very nice and comfortable and shower was good. I was only in Paris for 1 night, so this was a decent option. Breakfast the next morning was also quite basic, but tasty too.

Dear PAUL N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

Nice Stay

Customer review rating 4.0/5

Mounir Families - 02/01/2019 Confirmed reviews ALL

Good one

Dear MOUNIR S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linda Zaourar Directrice / General Manager

We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'.

Customer review rating 3.0/5

Visitor Families - 30/12/2018 Confirmed reviews ALL

We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'. The later was a really bad bed to sleep on. It was thin and was bad to sleep on! Was a really disappointment. Also the breakfast was poor. If you started your breakfast after 9 o'clock, hardly any bread was available.

Dear GERRIT P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Lafayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Linda Zaourar Directrice / General Manager

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