Mercure Paris Opéra Lafayette 4 stars

Customer review rating (ALL Rating) 4.1/5 647 reviews

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Description

Hotel extras

  • In the heart of Paris, within reach of the main tourist spots

  • Three Metro lines nearby to get around the capital.

  • Family and adjoining rooms are available for a trip with the whole gang.

  • A family hotel with a personal touch, where each guest is unique.

  • 40 air-conditioned rooms with WiFi, courtesy trays, free bottled water.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Lafayette

7 Rue De Trevise
75009 PARIS
France

GPS:48.8729123, 2.3449796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

LE LAFAYETTE

After a day's work or afternoon shopping, come and enjoy drink in the warm setting of Le Lafayette bar, open from noon to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  647 reviews

Customer review rating 3.0/5

Ioana M. H. Couples - Confirmed reviews ALL

Nice location, clean rooms but very small, breakfast could be improved...not enough products and I don„t mean about variety...I mean about being 3 slices of ham, empty recipient form eggs..

Dear Mme, Thank you for your feedback following your stay at the Mercure Opera Lafayette. We are sorry that your stay did not meet your expectations. The hotel occupies a Haussmann-style building, which does indeed present certain architectural constraints, particularly regarding room size. However, we make it a point of honor to offer all the necessary amenities to ensure the comfort of our guests. We are sorry for the problem you experienced with your breakfast. It seems there were some issues with the quantity of food, which affected your meal. We have taken this feedback into account so that we can improve breakfast and prevent this type of problem from happening again. We hope to welcome you back in the future to offer you a fully satisfactory experience. Sincerely, Théo Reception

Customer review rating 3.0/5

Michael M. Couples - Confirmed reviews ALL

Well located in the 9th arrondissement, with the metro only a short walk away. Breakfast was good if you are early. Later the hot option, solid scrambled egg, greasy bacon is not appetising. Because we were staying only two days, we booked a small room but, on the top floor they are hampered by the lower ceiling height to accommodate the sloping roof. Being 1.8 metres tall, I banged into it several times getting out of bed. If staying any longer we would have changed to a lower floor. The experience will not discouraged me from booking Mercure Hotels again.

Dear Sir, Thank you for your feedback following your stay at the Mercure Opera Lafayette. We are sorry that your stay did not meet your expectations. The hotel occupies a Haussmann-style building, which does indeed present certain architectural constraints, particularly regarding room size. However, we make it a point of honor to offer all the necessary amenities to ensure the comfort of our guests. We hope to welcome you back in the future to offer you a fully satisfactory experience. Sincerely, Théo Reception

Customer review rating 4.5/5

Sergio L. R. Business - Confirmed reviews ALL

Great place, even that the rooms are small, are cozy and the personel is great

Dear Sir, We are delighted to read that you enjoyed your stay with us. It is truly a pleasure to know that your experience met your expectations. Thank you for your kind comment; we will be sure to share your feedback with our colleagues, who will be very pleased to know that you appreciated their work. Once again, thank you for taking the time to share your experience. We would be delighted to welcome you back very soon. Best regards, Kilyan - Premier de réception

Customer review rating 4.0/5

Jordy B. V. G. Couples - Confirmed reviews ALL

We enjoyed our stay at this hotel. The service was great, the room was nice, and there was plenty of choice at breakfast. The only negative point was the bed: the mattress had a dip in it and the thermostat couldn’t be adjusted, so it was either too cold or too warm during the night.

Dear Sir, Thank you for sharing your feedback with us. We are delighted to hear that you had a great stay with us. We will make sure to share your compliments with our team. Providing our guests with an excellent experience is our main mission, and we are thrilled to know that we succeeded in achieving it. We have also noted your remarks regarding the mattress and the thermostat in your room, and we will work on finding a solution to address these issues. Thank you once again for sharing your thoughts about your stay. We look forward to welcoming you back as soon as possible. Best regards, Kilyan - Premier de réception

Customer review rating 2.0/5

Adam S. Solo - Confirmed reviews ALL

The staff were great. Yannel was lovey. My issues was with the washroom and shower. I did express my concerns and show the problems. Unfortunately nothing was fixed until my last day and I could not shower properly. I have written an email to yannel who will share with the manager Kyilan

Dear Sir, Thank you very much for sharing your feedback. I will of course pass your message on to my team, as it is our priority to provide an excellent experience to all of our guests. Regarding your stay, I am truly sorry to read that, despite your request, no satisfactory solution was provided. As you correctly mentioned, your stay took place on the 25th, which made the situation more challenging since no technician was available that day. However, reading that we did not offer you a room change clearly shows that we did not place your request and your well-being as our top priority, and for that I sincerely apologize. I have carefully taken note of all the points you raised and will ask our technician to carry out a thorough inspection of the room in order to identify and fix any potential issues. Best regards, Kilyan - Premier de réception

Other web-users rate our hotel

  • 189 reviews 9.5/10 Location
  • 342 reviews 6/10 Room
  • 310 reviews 8.9/10 Service
  • 6 reviews 0/10 WiFi
  • 231 reviews 4.4/10 Comfort
  • 137 reviews 8.3/10 Breakfast
  • 98 reviews 8.4/10 Cleanliness
  • 62 reviews 9/10 Vibe

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