Mercure Paris Opéra Lafayette

Customer review rating (ALL Rating) 4.2/5 785 reviews

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Description

Hotel extras

  • In the heart of Paris, within reach of the main tourist spots

  • Three Metro lines nearby to get around the capital.

  • Family and adjoining rooms are available for a trip with the whole gang.

  • A family hotel with a personal touch, where each guest is unique.

  • 40 air-conditioned rooms with WiFi, courtesy trays, free bottled water.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Lafayette

7 Rue De Trevise
75009 PARIS
France

GPS:48.8729123, 2.3449796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

LE LAFAYETTE

After a day's work or afternoon shopping, come and enjoy drink in the warm setting of Le Lafayette bar, open from noon to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  785 reviews

Customer review rating 2.5/5

H. H. Solo - Confirmed reviews ALL

I wasn’t impressed as I expect to have a reception desk at least and an open door as in hotels. I felt like I’m at neighbor’s door to ring their door bell

Hello Mr H., We thank you for taking the time to leave us a comment following your stay in our hotel. We regret that your visit to us did not go as well as you hoped, however, being in an approach to be as close as possible to the customer and to favor the social and human side, we are opting for a mobile reception this which offers freedom to welcome you wherever you wish and make you comfortable upon your arrival. Furthermore, it is true that in a majority of hotels the doors can be open at any time of the day, however being in Paris and in a busy place, with a lot of traffic, we prefer to keep our doors closed in order to provide a additional security for our residents and avoid any unwanted passages from malicious people. Thanking you, Matthew T. Reception manager

Great location and access to transport links!

Customer review rating 4.0/5

Jg Solo - Confirmed reviews ALL

The hotel location was great. It was close to several metro station that will get to some of Paris’ top sights. Though the rooms are on the smaller side, it is perfect for a short city break and each room has everything you need. The staff were outstanding. They were very helpful and very friendly throughout my stay. The only downside is that the walls are thin and could sometimes hear other people. Also, you could hear people from upper floors. The air conditioning unit wasn’t available. It was rather warm when I visited which is unusual in Paris in March which is understandable. I was able to open the window to cool the room down. I really liked the Nuxe amenities. The bed and pillows were very comfortable. The housekeeping staff also did an outstanding job in ensuring my room was clean with fresh towels. I will not hesitate to stay here again.

Dear JAN G., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Lafayette. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthieu T. Responsable de l'accueil

Well located, friendly staff, clean rooms

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Had a great time. Mathieu went out of his way to ensure we had a great stay.

Dear JANIS M., It was a pleasure to receive you in our hotel. Thank you very much for this incredible note & comments, we share it with all Mercure Opéra Lafayette Team. We hope that your stay with us was wonderfull and we wish to see you again =). Have a nice day. Best regards, Matthieu T. Responsable de l'accueil

No elevator, no warning

Customer review rating 2.0/5

Bubba Business - Confirmed reviews ALL

Upon arrival at the hotel, we were informed that the elevator was broken and that we needed to take the stairs. As a result we agreed to stay in a minuscule room in the first floor. No natural light, a smaller sink I ever saw, really not great at all.

Mr B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Paris Opéra Lafayette. Nous comprenons que l'incident lié à l'ascenseur ait impacté votre venue à Paris, aussi nous vous prions de bien vouloir nous excuser de la gêne occasionné. Aussi, du fait d'être en plein cœur de Paris et situé dans un angle qui plus est, il est vrai que certaines de nos chambres peuvent être plus petite que d'autres et cela en raison de l'architecture de l'établissement. Nous avons tout de même agencé ces chambres de façon à optimiser un maximum l'espace qui nous ait possible d'utiliser. Nous vous conseillons lors de votre prochaine visite d'opter pour une chambre supérieur qui pourra vous satisfaire étant plus spacieuses que les chambres types classiques. En vous remerciant et vous souhaitant une agréable journée, Matthieu T. Responsable de l'accueil

Excellent location.

Customer review rating 5.0/5

T M. Business - Confirmed reviews ALL

Smooth check-in. Very friendly and helpful staff.

Good afternoon Sir M., We are grateful for your rating left at our hotel and are happy to read such a comment. Also, we thank you for being able to trust us and hope that you will soon come back to our establishment to meet the entire Mercure Opéra Lafayette team. We will not fail to redouble our efforts to offer you quality services and to make you feel at home in our establishment. Thanking you and wishing you good luck, Matthew T. Reception manager

Other web-users rate our hotel

  • 231 reviews 9.5/10 Location
  • 427 reviews 5.9/10 Room
  • 359 reviews 9/10 Service
  • 310 reviews 4.1/10 Comfort
  • 168 reviews 9/10 Breakfast
  • 132 reviews 8.7/10 Cleanliness

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