Mercure Paris Opéra Lafayette 4 stars

Customer review rating (ALL Rating) 4.1/5 641 reviews

Best price
guarantee
Mercure Paris Opéra Lafayette - Image 1
Mercure Paris Opéra Lafayette - Image 2
Mercure Paris Opéra Lafayette - Image 3
Mercure Paris Opéra Lafayette - Image 4
7 Rue De Trevise, 75009 PARIS, France

Description

Hotel extras

  • In the heart of Paris, within reach of the main tourist spots

  • Three Metro lines nearby to get around the capital.

  • Family and adjoining rooms are available for a trip with the whole gang.

  • A family hotel with a personal touch, where each guest is unique.

  • 40 air-conditioned rooms with WiFi, courtesy trays, free bottled water.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Lafayette

7 Rue De Trevise
75009 PARIS
France

GPS:48.8729123, 2.3449796

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

LE LAFAYETTE

After a day's work or afternoon shopping, come and enjoy drink in the warm setting of Le Lafayette bar, open from noon to midnight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  641 reviews

Customer review rating 4.0/5

Jordy B. V. G. Couples - Confirmed reviews ALL

We enjoyed our stay at this hotel. The service was great, the room was nice, and there was plenty of choice at breakfast. The only negative point was the bed: the mattress had a dip in it and the thermostat couldn’t be adjusted, so it was either too cold or too warm during the night.

Dear Sir, Thank you for sharing your feedback with us. We are delighted to hear that you had a great stay with us. We will make sure to share your compliments with our team. Providing our guests with an excellent experience is our main mission, and we are thrilled to know that we succeeded in achieving it. We have also noted your remarks regarding the mattress and the thermostat in your room, and we will work on finding a solution to address these issues. Thank you once again for sharing your thoughts about your stay. We look forward to welcoming you back as soon as possible. Best regards, Kilyan - Premier de réception

Customer review rating 2.0/5

Adam S. Solo - Confirmed reviews ALL

The staff were great. Yannel was lovey. My issues was with the washroom and shower. I did express my concerns and show the problems. Unfortunately nothing was fixed until my last day and I could not shower properly. I have written an email to yannel who will share with the manager Kyilan

Dear Sir, Thank you very much for sharing your feedback. I will of course pass your message on to my team, as it is our priority to provide an excellent experience to all of our guests. Regarding your stay, I am truly sorry to read that, despite your request, no satisfactory solution was provided. As you correctly mentioned, your stay took place on the 25th, which made the situation more challenging since no technician was available that day. However, reading that we did not offer you a room change clearly shows that we did not place your request and your well-being as our top priority, and for that I sincerely apologize. I have carefully taken note of all the points you raised and will ask our technician to carry out a thorough inspection of the room in order to identify and fix any potential issues. Best regards, Kilyan - Premier de réception

Customer review rating 3.5/5

Hans K. Solo - Confirmed reviews ALL

Small, modern and fairly new/renovated hotel. The smallest room i have ever experienced - ever - the bathroom was very small as well. No luggage space, a murphy bed would have made the stay more comfortable . Room was clean and staff great, very good breakfast. Great central location, quiet at night.

Dear Sir, Thank you for your feedback and for taking the time to share your thoughts on your stay. Located in the heart of Paris's 9th arrondissement, our hotel is housed in a Haussmannian building, which imposes certain architectural constraints. This may be reflected in the size of our rooms, but each one is carefully designed to ensure the comfort and functionality of our guests. We understand that the size of the rooms can negatively impact your stay. We take all feedback into account to improve the experience for our future guests. Have a wonderful day. Sincerely, Théo reception

Customer review rating 4.5/5

Nigel S. Business - Confirmed reviews ALL

The breakfast was typical of what you would expect in Paris and to a high standard. The staff were pleasant and polite. it was a short walk from Line * Metro Grand Boulevard. I would stay here again when staying in Paris

Dear Sir, Thank you very much for your review and your rating ! We are pleased to read that your stay at our hotel was excellent and that our staff made your experience enjoyable. Our main mission is to provide a great stay for all of our guests, and we are thrilled to hear that we succeeded. We would be very happy to welcome you again for your next stay in Paris! Best regards, Kilyan – Premier de réception

Customer review rating 0.5/5

Liat Z. Families - Confirmed reviews ALL

Unworthy hotel, unbelievable that the Mercury chain owns such a hotel. No service and no conditions. Food at breakfast was rotten.

Dear, Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay did not meet your expectations. The comfort and well-being of our guests are our top priorities, and I regret that we were not able to provide you with the experience you deserved. I would like to address the points you mentioned in your comment. First of all, you booked a triple room, which, as indicated on our website, includes a single sofa bed as the third bed. All of our rooms are equipped with high-quality bedding designed to ensure the best possible comfort during your stay. Regarding your remark about the staff ignoring you, please allow me to clarify that our team did its best to assist you with your requests. However, we were unable to meet all of them. I would also like to mention that you did not come to the reception to discuss your concerns in person, except regarding the size of the room, but instead sent us an email requesting immediate resolution. Finally, you decided to leave after we offered you that option and refunded the remaining nights, as no satisfactory solution could be found. On behalf of the entire team, I sincerely apologize for not providing the quality of stay you expected. Please be assured that we truly did our best to assist you. Best regards, Kilyan – Premier de réception

Other web-users rate our hotel

  • 179 reviews 9.5/10 Location
  • 342 reviews 5.4/10 Room
  • 321 reviews 8.9/10 Service
  • 7 reviews 2.9/10 WiFi
  • 235 reviews 3.7/10 Comfort
  • 131 reviews 7.7/10 Breakfast
  • 98 reviews 8.2/10 Cleanliness
  • 29 reviews 5.6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.