Dear Mrs. N., Thank you for sharing your feedback about your recent stay in our hotel. We are glad to hear that you enjoyed your stay and appreaciated our friendly staff, as well as our location and the comfort of your room. Your positive comments will be shared among all the staff. Your satisfaction is our priority and we look forward to welcoming you next time you come to Paris. Best regards, Alexia Cavalcanti Deputy Manager

Dear Mrs A., Thank you for sharing your feedback about your recent stay in our hotel. We are happy to hear that you enjoyed our newly refurbished apartment, with its decorations and vynil player to enjoy some jazz music! Thank you also for mentioning our friendly staff. We will be more than happy to welcome you next time you visit Paris. Best regards, Alexia Cavalcanti Deputy Manager

Dear Mr. C., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our location and especially the warm and welcoming service provided by our personnel. We are glad that they contributed to making your anniversary celebration so special, and we are pleased that you appreciated the thoughtful note and macarons. On the other hand, we are sorry for the inconveniences you experienced with our housekeeping team, particularly during your first morning and with the replacement of the body lotion. Please accept our sincere apologies. Your comments have been shared with the relevant teams so that we can improve our communication and service delivery. Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back again and providing you with an even more seamless experience. Best regards, Alexia Cavalcanti Deputy Manager

Dear Mr. M., Thank you for taking the time to share your feedback about your recent stay in our hotel. We are pleased to hear that you found our staff pleasant and welcoming, although we apologise if the check-in process took longer than expected. Regarding our rates, they are dynamic and set according to demand, major events taking place in Paris, and the rates offered by comparable hotels in the area. As hotel rates fluctuate depending on occupancy and demand, we regularly adjust our prices to remain competitive within the Paris market. We fully understand that the price you paid influenced your overall experience, we nevertheless appreciate your feedback, and hope to have the pleasure to welcome you for your next visit to Paris. Best regards, Alexia Cavalcanti Deputy Manager

Dear Mr.S., Thank you for taking the time to leave a review after your stay in our hotel. We are glad to hear that you enjoyed our friendly staff as well as the breakfast offer. Your words mean a lot for us. On the other hand, we are sorry that the room did not meet your expectations. All our rooms and common areas have already been recently refurbished and we upgraded you in one of our Privilege rooms, where you can experence more confort, in terms of spaceOur Reception is open 24h for any request, do not hesitate to report anything during your stay. We thank you for your valued feedback and hope to have the pleasure to welcome you again for your next trip to Paris. Best regards, Alexia Cavalcanti Deputy Manager

Dear Mrs. C., Thank you very much for taking the time to share such a lovely review following your stay with us. We are delighted to know that you had such a pleasant experience and that our team contributed to making your stay enjoyable. Your kind words are greatly appreciated and will be warmly shared with our entire team. We sincerely hope to have the pleasure of welcoming you back very soon on your next visit to Paris. Kind regards, Andrei – Front Office Supervisor.

Dear Mr. M., Thank you very much for taking the time to share your comment following your stay at the Hôtel Mercure Paris Opéra Grands Boulevards. We are delighted that you found our staff very friendly. A special thank you for your kind words about David, who served your breakfast, we will be sure to pass along your appreciation to him. We will make sure to share your lovely comments with the entire team, as your satisfaction is the greatest reward for all the hard work they put in every day. We very much hope to welcome you back soon. Best regards, Arnaud

Dear Mr. F., Thank you very much for taking the time to share such a detailed review of your stay at the Hôtel Mercure Paris Opéra Grands Boulevards. We are delighted to read that your room was ready upon arrival and that your check-in was swift and warmly welcomed. It is also a pleasure to know that you found your triple room clean, tidy, and spacious enough for three guests. We are equally pleased that our reception team was helpful with suggestions and ideas, and that you appreciated our convenient location just five minutes from the metro, along with the quiet atmosphere of your room and the quality of our daily housekeeping service. As for the cold drinks waiting in your fridge as part of our Privilege room, we are happy to know that this small touch was appreciated after a long day out in the heat. We will make sure to share your lovely comments with the entire team, as your satisfaction is the greatest reward for all the hard work they put in every day. We very much hope to welcome you back soon. Best regards, Arnaud

What an honourable comment, Mr. T.! Thank you sincerely for your wonderful words and, once again, for choosing Mercure Paris Opéra Grands Boulevards. Having welcomed you for your second stay, we are particularly touched to know that your experience continues to meet your expectations—and even more delighted to hear that you have already booked your return for 2027. We are especially grateful for your kind recognition of our team. I will personally make sure to share your lovely words with my colleague Andrei, as well as with David in the breakfast room, whom you kindly mentioned despite not remembering his name. They will certainly be delighted to know that their warm welcome, attentiveness and dedication contributed to making your six-night stay so enjoyable. We are also pleased that you appreciated our recently renovated rooms, the quality and variety of our breakfast, and our convenient location for discovering Paris and travelling by train. But above all, your words describing our hotel as the most welcoming and comfortable you have stayed in during your visits to Paris are an exceptional compliment. This is exactly the kind of feedback that inspires our entire team to continue giving their very best. Thank you again for your loyalty, your trust and for taking the time to share such thoughtful feedback. We look forward to welcoming you back in 2027 and to creating another memorable Parisian stay for you. Until then, we wish you many wonderful journeys, and we look forward to seeing you again! Habib and the Entire Team Mercure Paris Opéra Grands Boulevards

Dear Mr W., Thank you so much for your wonderful feedback! We’re truly delighted to hear that you had such a pleasant stay with us. It’s lovely to know that you appreciated the cleanliness of your room, our breakfast, and especially the warm and helpful service from our team. Even though your stay was short, we’re so happy that you enjoyed your time with us. Your kind words mean a great deal to our entire team and are a real source of encouragement. We sincerely hope to welcome you back again soon for a longer and equally enjoyable stay. It would be a pleasure to have you with us again! Warmest regards, Nathalie TARDY General Manager

Dear Mr. V. D., Thank you very much for taking the time to share your kind feedback following your stay at the Mercure Paris Opéra Grands Boulevards. We are delighted to hear that you enjoyed our convenient location and the calm atmosphere of the hotel. We are also pleased that your room was ready before the standard check-in time, allowing you to settle in comfortably upon arrival. We are particularly grateful for your kind words regarding David, whom you found very gentle and attentive during breakfast, and Arnaud, whose care and professionalism you especially appreciated. Your recognition of their dedication and commitment to providing excellent customer service will certainly be shared with them and will be a wonderful encouragement to both. Our team is committed to maintaining this high standard of service and will always strive to make your future stays just as enjoyable. Your satisfaction is a great source of motivation for our entire team, and we very much look forward to welcoming you back to Paris for another memorable stay. Warm regards, Habib and the entire team Mercure Paris Opéra Grands Boulevard

Dear Mrs. F. R., Thank you very much for taking the time to share such a detailed and heartfelt review of your stay at the Hôtel Mercure Paris Opéra Grands Boulevards. We are truly touched to read that you felt so well taken care of throughout your visit. It means a great deal to us that our team was able to assist you with recommendations on places to see and eat in Paris, as well as guidance on transportation and orientation. I personally want to thank you for your kind words. It was a real pleasure to help you discover Paris, including the Louis Vuitton Foundation, and to make sure your stay was as comfortable as possible. We are also delighted that you enjoyed our breakfast, and David will be especially pleased to know that his "café au lait" and warm service left such a positive impression. We are equally glad that you found your room clean and well maintained. We will make sure to share your lovely comments with the entire team, as your satisfaction is the greatest reward for all the hard work they put in every day. We very much hope to welcome you back to Paris soon. Arnaud

Dear Aiglyne M. J. E. O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opera Grands Boulevards. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Nathalie TARDY General Manager

Dear Mister P., Thank you sincerely for taking the time to share your wonderful feedback following your stay at Mercure Paris Opéra Grands Boulevards ! We are truly delighted to know that you had such a pleasant experience with us and your kind words are a great encouragement to our entire team. We hope to have the pleasure of welcoming you back on your next visit to Paris ! Warm regards, Andrei.

Dear Mr. Grim, Thank you very much for taking the time to share such a wonderful review following your stay with us ! We are delighted to hear that you appreciated the warm welcome and positive attitude of our entire team. Your kind words will be warmly shared with everyone, and in particular with Habib, who will certainly be delighted and encouraged by your special mention. We truly hope to have the pleasure of welcoming you back very soon. Warm regards, Andrei.

Dear Mr. F., Thank you for taking the time to share your detailed feedback and for choosing to stay with us again. We are delighted to know that you enjoyed our neighborhood, the spacious room, and the atmosphere of our bar, and that you found the hotel comfortable overall. We are sorry to hear that your arrival experience did not meet your expectations. While we completely understand how welcome an early check-in would have been after such a long journey from Australia, we are unfortunately unable to guarantee early check-in, as it is entirely dependent on room availability and whether rooms have been prepared following previous guests' departures. We regret that no room was available at the time of your arrival. We also apologize that we were unable to provide a room upgrade. As with early check-in, upgrades are subject to availability on the day of arrival, and unfortunately no eligible upgraded room was available during your stay.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Paris and provide you with an even better experience on your next visit. Best regards, Alexia Cavalcanti Deputy Manager

Dear Chiara Z., Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Paris Opéra Grands Boulevards. We are delighted to read that our team exceeded your expectations through their attentiveness, kindness, and professionalism. Anticipating our guests' needs and ensuring they have a memorable experience is exactly what we strive for every day. We are also pleased that you enjoyed the cleanliness of the hotel, our breakfast selection, including the gluten-free options, and that your overall stay contributed to a successful trip to Paris. Your kind words will be shared with our entire team, especially Rose and David, who will be delighted to know they helped make your stay even more enjoyable. Thank you once again for your trust and recommendation. We sincerely look forward to welcoming you back to Mercure Paris Opéra Grands Boulevards on your next visit to Paris. If you have any special requests for your next stay, please feel free to send us an email in advance. We will be delighted to assist you and make your stay as enjoyable as possible. Kind regards, Habib and the entire team Mercure Paris Opéra Grands Boulevards

Dear Arry S., Thank you very much for taking the time to share your experience following your stay at Mercure Paris Opéra Grands Boulevards. We are delighted to hear that you had an excellent stay with us and that you appreciated our convenient location, the warm welcome from our team, as well as the many cafés and restaurants nearby. We are also pleased that the benefits of your ALL Accor Gold status, including your room upgrade and late check-out, contributed to making your stay even more enjoyable. Your kind words are a wonderful reward for our entire team and motivate us every day to continue creating memorable experiences for our guests. We will be delighted to share your lovely feedback with the whole team. Thank you again for your trust and loyalty. We would be truly pleased to welcome you back to Mercure Paris Opéra Grands Boulevards for another memorable stay in Paris. Kind regards, Habib and the Entire team Mercure Paris Opéra Grands Boulevards

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mercure Paris Opera Grands Boulevards. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexia Cavalcanti Deputy Manager