Mercure Paris Opéra Louvre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,224 reviews

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Mercure Paris Opéra Louvre Hotel - Image 1
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Mercure Paris Opéra Louvre Hotel - Image 4
95 Rue de Richelieu, 75002 PARIS, France

Description

Hotel extras

  • In the heart of Paris and 2 minutes from the metro

  • Close to numerous landmarks, restaurants, shops and museums.

  • Privilege Rooms and Family Rooms.

  • Free WIFI throughout the hotel.

  • Late 19th-century building with classic Parisian rooms.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Louvre Hotel

95 Rue de Richelieu
75002 PARIS
France

GPS:48.871137, 2.339519

Telephone
Fax +33 1 42 61 48 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

2 breakfasts

We offer a buffet breakfast with a wide selection of food, served in our eighteenth-century dining rooms. If you prefer, you can order your breakfast in your room or choose the Express & Co. option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,224 reviews

Customer review rating 5.0/5

Mitja B. Business - Confirmed reviews ALL

Nice room. Professional and friendly staff.

Customer review rating 4.0/5

Neil W. Couples - Confirmed reviews ALL

Comfortable, but as our room was on the 5 th floor the eves of the roof reduced the room space significantly. A longer stay in the room may have been problematic.

Customer review rating 0.5/5

Gabriela C. E. Families - Confirmed reviews ALL

The elevator was out of service for part of our stay, the air conditioning barely cooled the room, the mattresses were too soft and sagging, and the breakfast buffet offered very limited variety. I understand the space constraints that are common in Paris, but location alone could not compensate for these shortcomings. In my opinion, the quality of the facilities and the overall level of comfort fell short of what one would reasonably expect.

Dear Gabriela, Thank you very much for taking the time to share your feedback and for your continued loyalty as a Gold member. We are truly sorry to learn that your recent stay did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. We fully understand how these issues can affect the overall experience, especially for a valued returning guest. While our central Paris location is indeed one of our strengths, we agree that it should never come at the expense of comfort and service quality. Your comments have been shared with our maintenance and operations teams so that the necessary improvements can be addressed promptly. We genuinely appreciate your honest feedback, as it helps us improve our standards and the experience we offer our guests. Thank you again for your trust. Regards. Service Guest relation Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre.

Customer review rating 4.0/5

Remi B. Business - Confirmed reviews ALL

Great overall, tidy hôtel, room was great

Customer review rating 1.5/5

Suzeth A. Couples - Confirmed reviews ALL

Checkin was shocking because the one who assist us was a casual employee whom not familiar with heartist process. Asking us it should be the employee who can use it and was really awkward. We were not recognized as a member. Building was old. Our room AC was really warm even we adjusted it to the coolest. Good thing we have our handheld fan. We were sweating the whole night and coming from outside it is really hot. Floor was amazed. Left, right, long narrowed hall. The elevator broke down too last day. We where staying on the 5th floor. Our shower drainaige takes time to go down. So, while taking a shower theres a puddle of water on your feet. They let us use the service elevator which only 2 people would fit back to back or face to face. Breakfast is not really enticing and substantial. We tried it only for 1 day and we never avail it again.

Dear Suzeth, Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret to learn that your experience did not meet your expectations. Please accept our apologies for the challenges you encountered during check-in, particularly regarding the recognition of your membership status and the lack of familiarity with our Heartist processes. This is certainly not the level of service we strive to provide. We are also sorry for the discomfort caused by the air conditioning in your room, the drainage issue in the shower, and the elevator breakdown during your stay. We understand how frustrating these inconveniences can be, especially after spending time outdoors in the heat. Your comments been carefully noted and will be shared with the relevant teams for review and improvement. We truly appreciate your feedback, as it helps us identify areas where we can do better. We hope you will give us another opportunity in the future to provide you with the quality experience that our guests deserve. Regards. Service Guest relation Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre.

Other web-users rate our hotel

  • 543 reviews 9.6/10 Location
  • 657 reviews 5.9/10 Room
  • 593 reviews 8.5/10 Service
  • 5 reviews 8.6/10 WiFi
  • 275 reviews 8.4/10 Breakfast
  • 182 reviews 7.6/10 Cleanliness
  • 167 reviews 3.3/10 Amenities
  • 145 reviews 4.2/10 Vibe

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