Mercure Paris Opéra Louvre Hotel

The bottle at the room had dust. But apart from that, really good bed and pillow. Good windows also. All good. I reserve the room with business travel with a discount from EPCO I think. Key for me for taking this hotel. Many thanks.

I have a big issue with the housekeeping. I arrived back to my room after spending the day in Paris and the room wasn’t cleaned. At around 4.30pm the housekeeping walked into my room without knocking - this is a standard time for people to be in their rooms getting ready for evening etc so the room should have been cleaned by then. Anyway, she walked in and my partner was in the bathroom with no clothes on. The cleaner walked right into the bathroom, saw her said “pardon” and then ran out. As you can imagine, she is absolutely mortified and felt quite violated. The hotel room should be a safe space and the door was not locked but it was early evening and she did not make herself known. My mother in law also was knocked on at around the same time and the housekeeping were extremely rude, asking her to leave the room so she could clean!!! She said she was sorry but she’d had a long day walking, her feet were sore and she just wanted to sit down. The woman kept trying to get her to leave the room and was so rude to her when she refused. Again, it was 4.30pm in the evening - she should have thought about that before she turned up so late to get it cleaned! The rest of the stay and hotel couldn’t be faulted - the reception staff were lovely. But not a pleasant experience to come home from where housekeeping is concerned.

Old style hotel which i liked, room was clean and comfortable bed and good shower but that is where the good ended. Location is not the best, not many restaurants around, quite a walk to the Louvre. Be aware there is a tiny lift but there are more stairs on each floor to negotiate with suitcases. I am loyal to Accor and feel as a gold member I received zero benefits. Room was not ready at 3pm (2pm check in) and had to wait with no chairs to sit on, no welcome drink offered, probably the worst room in the hotel, booking said city view instead we had a lovely view of an internal wall and windows on the 3rd floor, incredibly difficult to get a 1 hour late check out, constantly fobbed off to next shift, when finally granted the cleaners kept coming in so we gave up and left. Staff were unwelcoming and generally unhelpful. Felt as if I might have just walked in off the street instead of spending a lot of money this year in Accor hotels, in fact most of the Ibis hotels we used had better rooms and staff. Definitely better hotels in Paris

Rooms were VERY small and there was a musky smell. No desk in the rooms. Not up to Mercure standards.

Old building but well maintained and clean. Room size okay. Bathroom tiny tiny tiny and no bidet. No plastic bottles which is great, BUT the glass bottle which you can fill in front of the elevator is not cleaned and in our case still had some water inside from the previous use. The previous guest may have drunk from it directly….. hygiene at level zero. The bottle should have been cleaned/sterilized and packed in a sealed envelope to safeguard the new guests. Reception young lady not very experienced. Not really value for money