Mercure Paris Opéra Louvre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 725 reviews

Mercure Paris Opéra Louvre Hotel - Image 1
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Description

Hotel extras

  • In the heart of Paris and 2 minutes from the metro

  • Close to numerous landmarks, restaurants, shops and museums.

  • Privilege Rooms and Family Rooms.

  • Free WIFI throughout the hotel.

  • Late 19th-century building with classic Parisian rooms.

Our accommodation(s)

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Hotel location

Mercure Paris Opéra Louvre Hotel

95 Rue de Richelieu
75002 PARIS
France

GPS:48.871137, 2.339519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

2 breakfasts

We offer a buffet breakfast with a wide selection of food, served in our eighteenth-century dining rooms. If you prefer, you can order your breakfast in your room or choose the Express & Co. option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  725 reviews

TripAdvisor Rating  3.5/5  697 reviews

Good location but air conditioning was not working

Customer review rating 3.0/5

Vvn Business - Confirmed reviews ALL

The hotel is in a good location, walking distance, 20mins to Louvre, River Senie, and Louis Vuitton St Germain. 3 mins to hard rock cafe, and restaurants. Room was small, no kettle in room, but water was available on each level. Air Con was not working even at lowest temperature and maximum fan speed, room was hot even with both windows open.

Good location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Well located to explore Paris. Hotel is in a converted town house which means that there are lots of corridors and stairs. One tiny lift which is very slow. The first room we were offered was the accessible room on the first floor right next to the breakfast room and kitchen. The room was dirty and musty and we rejected it. The second room we were offered was much better and a nice bolt hole for our time in Paris. Overall impression was that the hotel was a bit dark and dingy and the quality of cleaning in the common parts was poor. Felt expensive for what was delivered.

Well located

Customer review rating 4.0/5

Mircea Families - Confirmed reviews ALL

Good position to explore Paris, transport and restaurants nearby, friendly personnel, clean rooms

perfect

Customer review rating 5.0/5

Chloé Business - Confirmed reviews ALL

beautiful and welcoming staff

Dear Chloe S., This is very touching feedback and we do appreciate. We are delighted to see that the services offered have lived up to your expectations. Your lovely feedback will be share with our team. Thank you for have been with us and we do hope to welcome you in near future. Thank again for your lovely comment. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Good location, disappointing "software"

Customer review rating 1.5/5

Tc Business - Confirmed reviews ALL

The hotel has a fantastic location, but the soft touches, such as having shampoo, conditioner and body wash (as is standard in all other Mercure hotels around the world), as opposed to simply one single hair/body gel, was missing. My safe did not work upon check in, and I had to notify the front desk twice before being told a manager would get to it - the next morning. In addition, the housekeeping was terrible - room was not cleaned properly (little bits of trash still remained) and things like used cups and kettle was not washed, nor was the tea bags refilled.

Dear Teresa Meiluan C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

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Other web-users rate our hotel

  • 287 reviews 9.4/10 Location
  • 392 reviews 5.5/10 Room
  • 347 reviews 8.4/10 Service
  • 19 reviews 2.4/10 WiFi
  • 182 reviews 7.5/10 Breakfast
  • 126 reviews 6.3/10 Cleanliness
  • 104 reviews 3.2/10 Amenities
  • 56 reviews 5.1/10 Food

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