Mercure Paris Opéra Louvre Hotel

Customer review rating (ALL Rating) 4.0/5 359 reviews

Mercure Paris Opéra Louvre Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE Bureau Véritas

  • Close to numerous landmarks, restaurants, shops and museums.

  • Privilege Rooms and Family Rooms.

  • Free WIFI throughout the hotel.

  • Late 19th-century building with classic Parisian rooms.

Our accommodation(s)

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Hotel location

Mercure Paris Opéra Louvre Hotel

95 Rue de Richelieu
75002 PARIS
France

GPS:48.871137, 2.339519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

2 breakfasts

We offer a buffet breakfast with a wide selection of food, served in our eighteenth-century dining rooms. If you prefer, you can order your breakfast in your room or choose the Express & Co. option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  359 reviews

TripAdvisor Rating  3.5/5  687 reviews

Everything was good.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The bottle at the room had dust. But apart from that, really good bed and pillow. Good windows also. All good. I reserve the room with business travel with a discount from EPCO I think. Key for me for taking this hotel. Many thanks.

Great location, overall good stay

Customer review rating 3.0/5

James Families - Confirmed reviews ALL

I have a big issue with the housekeeping. I arrived back to my room after spending the day in Paris and the room wasn’t cleaned. At around 4.30pm the housekeeping walked into my room without knocking - this is a standard time for people to be in their rooms getting ready for evening etc so the room should have been cleaned by then. Anyway, she walked in and my partner was in the bathroom with no clothes on. The cleaner walked right into the bathroom, saw her said “pardon” and then ran out. As you can imagine, she is absolutely mortified and felt quite violated. The hotel room should be a safe space and the door was not locked but it was early evening and she did not make herself known. My mother in law also was knocked on at around the same time and the housekeeping were extremely rude, asking her to leave the room so she could clean!!! She said she was sorry but she’d had a long day walking, her feet were sore and she just wanted to sit down. The woman kept trying to get her to leave the room and was so rude to her when she refused. Again, it was 4.30pm in the evening - she should have thought about that before she turned up so late to get it cleaned! The rest of the stay and hotel couldn’t be faulted - the reception staff were lovely. But not a pleasant experience to come home from where housekeeping is concerned.

Dear Amy Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Definitely better hotels in Paris

TripAdvisor rating 3.0/5

GeorgetteCanberra TripAdvisor review

Old style hotel which i liked, room was clean and comfortable bed and good shower but that is where the good ended. Location is not the best, not many restaurants around, quite a walk to the Louvre. Be aware there is a tiny lift but there are more stairs on each floor to negotiate with suitcases. I am loyal to Accor and feel as a gold member I received zero benefits. Room was not ready at 3pm (2pm check in) and had to wait with no chairs to sit on, no welcome drink offered, probably the worst room in the hotel, booking said city view instead we had a lovely view of an internal wall and windows on the 3rd floor, incredibly difficult to get a 1 hour late check out, constantly fobbed off to next shift, when finally granted the cleaners kept coming in so we gave up and left. Staff were unwelcoming and generally unhelpful. Felt as if I might have just walked in off the street instead of spending a lot of money this year in Accor hotels, in fact most of the Ibis hotels we used had better rooms and staff. Definitely better hotels in Paris

Chère Canberra, Merci d'avoir pris le temps de nous écrire suite à votre séjour au Mercure Paris Opéra Louvre. C'est avec un intérêt particulier que nous recevons votre commentaire. Nous sommes désolés que certaines prestations n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Vos précieuses remarques ont été accueillies avec considération et permettent de nous de continuer à améliorer la qualité des prestations évoquées. Nous espérons mieux vous servir et regagner à nouveau votre confiance prochainement. Bien à vous Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Small Rooms with a Smell

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Rooms were VERY small and there was a musky smell. No desk in the rooms. Not up to Mercure standards.

Dear Jared K., Thank you for taking the time to share your experience at the Hôtel Mercure Paris Opéra Louvre. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In fact, you have reserved a classic Double room. At the check-in , the reception team has offered you an upgrade to a family and privilege room with a good Wi-Fi connection. These thoughtful gestures from us were not enough to satisfy you apparently. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. We appreciate your sharing your concerns as this is keep us to improve our services quality. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

So-so

TripAdvisor rating 3.0/5

CriticallyMe Couples - TripAdvisor review

Old building but well maintained and clean. Room size okay. Bathroom tiny tiny tiny and no bidet. No plastic bottles which is great, BUT the glass bottle which you can fill in front of the elevator is not cleaned and in our case still had some water inside from the previous use. The previous guest may have drunk from it directly….. hygiene at level zero. The bottle should have been cleaned/sterilized and packed in a sealed envelope to safeguard the new guests. Reception young lady not very experienced. Not really value for money

Cher CriticallyMe, Nous vous remercions pour vos commentaires suite à votre séjour au Mercure Paris Opéra Louvre. C'est avec un intérêt particulier que nous recevons votre retour d'expérience. Vos précieuses remarques sont importantes car elles nous aident au quotidien. Un point sera fait avec l'ensemble de notre personnel afin d'améliorer la qualité des prestations évoquées. Nous espérons mieux vous servir et regagner votre confiance prochainement. Merci encore pour votre commentaire Bien à vous. Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

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Other web-users rate our hotel

  • 130 reviews 9.1/10 Location
  • 186 reviews 5.5/10 Room
  • 157 reviews 8.4/10 Service
  • 10 reviews 3.4/10 WiFi
  • 77 reviews 7.4/10 Breakfast
  • 59 reviews 3.7/10 Amenities
  • 54 reviews 6.8/10 Cleanliness
  • 29 reviews 4.9/10 Vibe

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