Mercure Paris Opéra Louvre Hotel 4 stars

I was not sure if I had booked a room with breakfast or not but I was told the breakfast hour and location when I checked in. The staff should've clarified about my booking instead saying the breakfast info to me. At that time, I naturally thought I had a reservation with breakfast. A few days later, as soon as I realized that I didn't book for breakfast, so I stopped using the restaurant in the morning.

The hotel, room, breakfast and staff are very nice, in a great location for me to walk to the office but the lorries reversing at all times of the early hours ruined my stay

Just to think about the possibility to have a small GYM inhouse would be perfect for customers who are sportive.

I am always extremely well welcome.

Hi, the hotel location is great, the room was not very cozy, since it was prepared for people with special needs, so the bathroom didn´t have a lot of space, but accommodate us just fine. The front desk team is not so nice.. they don´t look at you during your check in or out, and always seems to have something better to do than help you. Like doing a favor.. I know that is not Accor way of treatment and that is why I taking my time to answer this survey. A customer service training would be appropriate.

Breakfast below average , room was clean but bathroom equipment and texture needs updates, no moisturizer were provided.. location was ok...

Enjoyable and comfortable stay; conveniently located; helpful staff.

Stylish hotel in a beautiful mansion in the center Paris near the Louvre Museum and the Tuileries Gardens, we stayed at this hotel with relatives and friends, booked three Superior rooms, I, as Platinum member Le Accor, complimented me with the upgrade to Privilege rooms on the fifth floor, the rooms are spacious as for Paris, beautifully stylishly decorated, comfortable beds, functional bathroom, all made to the highest standards of Le Accor Hotels. Pleasant and attentive friendly staff and hotel management, proper and attentive hotel management, thanks a lot to the whole hotel team, we will come again!

Location is very good, near to Metro, shops, restaurants. However, room smelt like drain, I had to open window everytime when I came back, the lift was out of order whole of my stay (3 nights), and I ended up to shop at HEMA because there were no conditionar...

I was here for 8 nights on business and informed the team that I would require an early check-in in order to have a quick shower before my 930am meeting. I arrived at the hotel around 830am and thankfully a room was already prepared for me. Overall, my entire stay was great. The staff were helpful and very warm. On 1 or 2 days, my free bottle of Evian was not replaced but this was not an issue for me as I already purchased some water from the nearby supermarket. Location of the hotel is great (near the Metro). My only issue was that after the 3rd day, the main elevator leading from the reception to the upper floors broke down. AS I was on the 5th floor, this was quite an inconvenience to me and I hoped that by the time I checked out, the elevator would be fixed. Unfortunately, it wasn't and it was quite tedious to take my luggage from the 5th to the 1st floor before having to carry my luggage down the stairs to the reception. If I were to have another business trip to the office near this hotel, I would definitely make another stay here. But I would also make sure that the elevator is working. Otherwise I might pick another Accor hotel nearby instead.

The hotel is in a great location for getting around Paris. The rooms are comfortable and the breakfast was delicious. The staff was friendly and accommodating.

Front desk service personnel unsure of Gold card member’s benefits.

Fast checkin, some problem with the flush in the toilet but was offered a new room , but the issue was fixed asap. The breakfast was bit poor. Soft not crispy bacon and the scrambled eggs was lite soup. But else, i would probarly come back if im in Paris.A rainy Sunday, but they had a umbrella for me in the reseption :-)

The staff is always helpful and extremely responsive. The hotel is well located and the rooms are very functional (business trips).

Good location but below Mercury standards.