Mercure Paris Opéra Faubourg Montmartre Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,077 reviews

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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 1
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5 rue de Montyon, 75009 Paris, France

Description

Hotel extras

  • ALLSAFE Certificate by Bureau Veritas for Covid-19 prevention

  • 67 air-conditioned rooms with fiber WIFI, tea and coffee facilities and free bottle of water.

  • Art Deco bar, buffet breakfast.

  • Family Rooms available.

  • Three seminar rooms with fiber-optic Internet and natural light. On-site catering.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Faubourg Montmartre Hotel

5 rue de Montyon
75009 Paris
France

GPS:48.873059, 2.344612

Telephone
Fax +33 1 42 46 55 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOSEPHINE

Relax over a drink in our bar Le Josephine, a nod to the artist who shaped the Folies Bergère in the 1930s, and discover our selection of wines and snacks served under the sublime art-deco glass.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,077 reviews

TripAdvisor Rating  3.5/5  979 reviews

Great location

Customer review rating 5.0/5

Great S. A. M. Business - Confirmed reviews ALL

Great hotel in a great location. Front desk staff are excellent, especially Rose who always greets me kindly and appreciates my business.

Hello Mr. B., I am so happy to read your message, thank you very much ! It was truly a pleasure for the entire team and me to see you again. We are delighted that you enjoyed your s. once more, and we sincerely hope to welcome you back very soon. Please don’t hesitate to reach out to me directly via email a. h0… if you have any special requests for a potential future s.. Looking forward to seeing you again soon. Take care Matthew, Rose R.

A very pleasant stay at Hotel Mercure Opera Paris

Customer review rating 4.5/5

Andree S. Couples - Confirmed reviews ALL

The first impression of this hotel is fabulous , smart art deco lobby , salon dedicated to Josephine Baker, set the tone of this place. All staff at reception and breakfast courteous and helpful. Small and well appointed bedrooms with fridge and safe but slightly annoying bathroom toilet too cramped for above average size guests. But we are in Paris! A special mention of their breakfast, one of the best experienced on our travels. We were very happy with this hotel recommended by our son who stayed last year. We'll be back!

Dear Andree S., Thanks again for your kind review! We’re so glad you enjoyed your stay and appreciated the ambiance of our hotel, from the art deco lobby to the Josephine Baker salon. It’s wonderful to hear that you found the staff helpful and courteous, and that you had a positive experience with our breakfast. We also appreciate your feedback on the room, and we understand that space can sometimes be tight. We're thrilled that you were still able to enjoy your time in Paris. We look forward to welcoming you back on your next visit! Take care, Rose R, chargée de relation client

Good staff,location but no WiFi in room 209

Customer review rating 1.5/5

Vivek S. Business - Confirmed reviews ALL

I stay there often but this time the exp was quite bad due to very patchy WiFi in room 209. As a business traveler, it’s completely unacceptable. The room does not even get cellular network coverage properly. The staff is very nice , hotel is clean and well located. I stay there often but this time WiFi spoilt the experience

Dear Mr S., Thank you for taking the time to share your feedback. It was a pleasure to see you again ! We are happy that you like our team and the hotel's location. However, we are sincerely sorry to hear that the WiFi connection in room 209 did not meet your expectations, especially as a business traveler. We understand the importance of a reliable connection and apologize for this inconvenience. Please do not hesitate to contact our reception team if you have this type of problem. We could have found a solution quickly, such as offering you one of our seminar rooms to work in or even considering a change of room. We will also have the connection in room 209 checked to prevent this from happening in the future. We hope to have the opportunity to welcome you again in better conditions. Take care, Rose R, chargée de relation client

Some serious blind spots

TripAdvisor rating 2.0/5

Ian_Pratt TripAdvisor review

I stayed at the Mercure Paris Opera for four nights in October 2024. The facility is not too bad. Rooms are small, but neat and tidy enough. Internal facing rooms are very quiet, so sleep quality is good. There are issues with the bathrooms (non-flushing toilets, water leaks etc). The main concern I have with this place is the staffing. In the first two days on four separate occasions, staff just walked into my room - no knock, just the door swinging open and someone was suddenly there for me. I find this incredibly uncomfortable. The cleaning staff would also block the only elevator for hours at a time, meaning a lot of walking up and down the stairs. Another huge gripe is the front door security. I got up early one morning for a job, and on returning back to the hotel, the front doors were locked. There is no key card access, you need to hit the intercom button and staff buzz you in...except that there was no one on front desk and I ended up locked out for almost 20 minutes! Such an odd approach for a Mercure Hotel. Overall, not a terrible stay, but there are some huge areas that need to be fixed.

Dear Mr Pratt, Thank you for taking the time to share your experience. We are happy to have appreciated the tranquility of the internal rooms and the cleanliness of the hotel. However, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations. We fully understand that the incident regarding entering your room without notice was uncomfortable, and we apologize for this inconvenience. We will convene our team to understand why this situation repeats itself several times, and reiterate the importance of respecting the privacy of our guests, as well as the need to knock before entering a room. We also apologize for the inconvenience with the elevator and security issues at the entrance. This is in no way a service that we wish to offer to our customers. We will take the necessary measures to ensure that this type of situation does not happen again and that access to the hotel is more fluid and secure. Your feedback is valuable, and we will do everything possible to improve these points and offer our future customers a more pleasant experience. We hope that you will give us the opportunity to welcome you again and offer you a much more satisfying stay. Take care, Rose R, chargée de relations client

Conveniently located hotel

Customer review rating 3.0/5

Ur Couples - Confirmed reviews ALL

Conveniently located in the Faubourg Montmartre area. Acceptable price performance ratio (for Paris...), although very basic comfort and narrow rooms. Friendly staff. Cleanliness is acceptable, but strange and unpleasant smell in the room.

Dear Ulrich, Thank you for taking the time to share your opinion. We are delighted that the location of our hotel and the welcome of our staff have contributed to making your stay pleasant. However, we are sorry that the comfort of the room and the unpleasant smell affected your experience. We take your feedback very seriously and will conduct an audit to resolve this issue. Customer satisfaction is a priority for us, and we will do everything we can to improve these aspects. We hope to have the opportunity to welcome you again and offer you a more pleasant experience. Sincerely, Rose R, chargée de relation client

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Other web-users rate our hotel

  • 364 reviews 9.6/10 Location
  • 509 reviews 6.4/10 Room
  • 549 reviews 9.1/10 Service
  • 333 reviews 4.2/10 Comfort
  • 268 reviews 8.7/10 Breakfast
  • 178 reviews 7.4/10 Cleanliness
  • 107 reviews 3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.