Mercure Paris Opéra Faubourg Montmartre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,033 reviews

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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 1
Mercure Paris Opéra Faubourg Montmartre Hotel - Image 2
Mercure Paris Opéra Faubourg Montmartre Hotel - Image 3
Mercure Paris Opéra Faubourg Montmartre Hotel - Image 4
5 rue de Montyon, 75009 PARIS, France

Description

Hotel extras

  • 4-star hotel near the Grands Boulevards, on a quiet street

  • Art Deco façade and an atmosphere that pays tribute to Joséphine Baker

  • Bar Le Joséphine under a glass roof, just steps from the Folies Bergère

  • Triple rooms and a suite for a family stay in Paris

  • 3 meeting rooms for your seminars, up to 30 people

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room - 1 double bed

Photo out of - Superior Room - 1 double bed

For two, settle into this Superior room of at least 15 m², with Art Deco lines and soft tones. Slip into the queen-size bed or share a hot drink. Enjoy WiFi and a bottle of water on arrival.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Courtyard View
See availabilities

Stay in Paris as two people, while keeping your own bed. With two single beds and a minimum of 15 m², this room is ideal for friends or colleagues. Use the desk and WiFi to prepare for your meetings, with a city or courtyard view.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Discover Paris as a family from your 18 m² Superior room. Settle in as three with a double bed and a single sofa bed. After sightseeing, relax with the kids' channels and plan your next outings with free WiFi.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy Paris as a party of three in this 18 m² family room with two single beds and a single sofa bed. Everyone has their own bed. Have a tea, plan your visits together and enjoy a peaceful hotel in the heart of Paris.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

After a show or a day of shopping on the Grands Boulevards, enjoy your Privilège room. Savour a Nespresso coffee, pamper yourself with Nuxe products and sink into Mercure’s premium bedding.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Stay as a family in our spacious Junior Suite, overlooking the courtyard. A king-size bed awaits in the bedroom, with a sofa in the lounge area, for up to four guests. Enjoy being together, with room for everyone.

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Joinable bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Opéra Faubourg Montmartre Hotel

5 rue de Montyon
75009 PARIS
France

GPS:48.873059, 2.344612

Telephone
Fax +33 1 42 46 55 10
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 67 rooms
  • 3 rooms for people with reduced mobility
  • 67 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

JOSEPHINE

Photo out of - JOSEPHINE

Treat yourself to a drink at Joséphine, beneath the glass roof of our Art Deco hotel in Paris. Its intimate atmosphere invites quiet moments for two as well as conversation after a day at work. Enjoy our wine list and a selection of snacks.

Bar Type
BAR
Capacity
15
Accessibility
Accessible service
Telephone +33 1 47 70 26 10

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Treat yourself to a drink at Joséphine, beneath the glass roof of our Art Deco hotel in Paris. Its intimate atmosphere invites quiet moments for two as well as conversation after a day at work. Enjoy our wine list and a selection of snacks.

Start each day with a varied breakfast before heading out to explore Paris or meet up with your colleagues. Discover new flavours regularly: some of our products change every week, so there is always a reason to come back to our table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,033 reviews

Customer review rating 4.5/5

Lars V. Business - Confirmed reviews ALL

Dear, Thank you very much for your rating and for your kind feedback. We’re delighted that you enjoyed our friendly team, and the new design of our lobby and rooms. We appreciate you bringing heat generated by the fridge to our attention and will look into it with our technical team. We hope to welcome you back soon and perhaps turn that 90/100 into a 100/100 next time! Thomas

Customer review rating 0.5/5

Jacques A. M. H. Business - Confirmed reviews ALL

We are sorry to read your feedback and sincerely regret that your stay did not meet your expectations. Following our phone call, we have taken note of the different points you raised. However, unfortunately, the information provided to us does not allow us to fully understand what happened or shed complete light on the incidents you described. We genuinely wish we could have had the opportunity to assist you during your stay. Our reception desk is available 24/7, and our team is always there to help our guests and resolve any issues as they arise. Had these concerns been brought to our attention during your stay, it would have been much easier for us to look into the situation, discuss it with you directly, and, most importantly, take action to address it. This would have been all the more possible given that you stayed with us for six nights. Regarding your comments about the cleanliness of the room and the breakfast service, we have taken them into consideration and will share them with the relevant teams so that they can be carefully reviewed. Please accept our sincere apologies if the service you received did not meet your expectations. We regret that you left our hotel with this impression and would have much preferred to have had the opportunity to find a solution for you during your stay. Thomas

Customer review rating 4.5/5

Martine D. D. Couples - Confirmed reviews ALL

Merci beaucoup pour cette belle note de 80/100 et pour votre retour ! Nous sommes ravis que votre séjour se soit bien déroulé. Toute l’équipe vous remercie et espère avoir le plaisir de vous accueillir à nouveau très bientôt. Thomas

Customer review rating 5.0/5

Egor K. Solo - Confirmed reviews ALL

Dear Mr. K., Thank you very much for your kind review. We are delighted to hear that you had a fantastic stay with us and that you appreciated our friendly team, the early check-in, your room upgrade and the comfort of your room. Your satisfaction is the greatest reward for our team and we truly hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Alejandro C. R. Business - Confirmed reviews ALL

Dear Mr. C. R., Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your experience did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused by the air conditioning and the noise disturbances. Regarding the room size, we are located in a historic Parisian building and the dimensions of our rooms reflect this architectural constraint. We also regret that our breakfast offering did not meet your expectations. We are nevertheless pleased to read that you appreciated our convenient location. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kindly, Camille.R - Front Desk Supervisor

Dear, Thank you very much for your rating and for your kind feedback. We’re delighted that you enjoyed our friendly team, and the new design of our lobby and rooms. We appreciate you bringing heat generated by the fridge to our attention and will look into it with our technical team. We hope to welcome you back soon and perhaps turn that 90/100 into a 100/100 next time! Thomas

Customer review rating 0.5/5

Jacques A. M. H. Business - Confirmed reviews ALL

Worst experience ever!! 2 star hotel is more than enough!! I received the privilege room dirty. Hair in my bed, asked them to change the sheets but they didnt!! They told me they did change but the hair was still there. There was lots of hair under the sink were the towels were placed, Dirty wood and and full of hair. Hair on the walls behind the door. Disgusting hotel. Breakfast was terrible and not fresh, with small variety! I asked for an omelet the wait shouted at me "NO" AND THEY STILL OWN ME MOENY LIKE 40EUROS THEY DIDNT RETURN IT.

We are sorry to read your feedback and sincerely regret that your stay did not meet your expectations. Following our phone call, we have taken note of the different points you raised. However, unfortunately, the information provided to us does not allow us to fully understand what happened or shed complete light on the incidents you described. We genuinely wish we could have had the opportunity to assist you during your stay. Our reception desk is available 24/7, and our team is always there to help our guests and resolve any issues as they arise. Had these concerns been brought to our attention during your stay, it would have been much easier for us to look into the situation, discuss it with you directly, and, most importantly, take action to address it. This would have been all the more possible given that you stayed with us for six nights. Regarding your comments about the cleanliness of the room and the breakfast service, we have taken them into consideration and will share them with the relevant teams so that they can be carefully reviewed. Please accept our sincere apologies if the service you received did not meet your expectations. We regret that you left our hotel with this impression and would have much preferred to have had the opportunity to find a solution for you during your stay. Thomas

Customer review rating 4.5/5

Martine D. D. Couples - Confirmed reviews ALL

Week end agreable

Merci beaucoup pour cette belle note de 80/100 et pour votre retour ! Nous sommes ravis que votre séjour se soit bien déroulé. Toute l’équipe vous remercie et espère avoir le plaisir de vous accueillir à nouveau très bientôt. Thomas

Customer review rating 5.0/5

Egor K. Solo - Confirmed reviews ALL

Friendly staff, early check-in and upgrade, specious room and nice experience

Dear Mr. K., Thank you very much for your kind review. We are delighted to hear that you had a fantastic stay with us and that you appreciated our friendly team, the early check-in, your room upgrade and the comfort of your room. Your satisfaction is the greatest reward for our team and we truly hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Alejandro C. R. Business - Confirmed reviews ALL

I couldn't regulate the air conditioning from my room, I could hear my neighbours. The room was quite small. Breakfast was not great. Well located.

Dear Mr. C. R., Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your experience did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused by the air conditioning and the noise disturbances. Regarding the room size, we are located in a historic Parisian building and the dimensions of our rooms reflect this architectural constraint. We also regret that our breakfast offering did not meet your expectations. We are nevertheless pleased to read that you appreciated our convenient location. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kindly, Camille.R - Front Desk Supervisor

Customer review rating 4.5/5

Borislav B. Business - Confirmed reviews ALL

Welcomed from staff , good room , good breakfast

Dear Mr. B., Thank you very much for sharing your positive feedback following your stay in our hotel. We are delighted to hear that you enjoyed our convenient location, the warm welcome from our staff, the comfort of your room, and our breakfast. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to welcoming you back on your next visit. Kindly, Camille.R - Front desk supervisor

Customer review rating 3.5/5

Philip L. Couples - Confirmed reviews ALL

We check in on June 5 afternoon, the staff is very nice, and she upgrade us to a better room on the next two days, because we had booked for three nights. She is a very good staff and do her job well.

Dear Mr. L., Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and that our team member made such a positive impression on you. Providing excellent service and ensuring our guests have a comfortable experience are our top priorities. We are also pleased to hear that the room upgrade contributed to making your stay more enjoyable. Your compliments will be shared with the staff member concerned, who will be thrilled to know that her efforts were appreciated. We look forward to welcoming you back on your next visit. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Rayane E. A. Business - Confirmed reviews ALL

The hotel is well located for financial meetings in the city center, and the rooms are reasonably comfortable. However, overall, the experience is quite average in terms of quality and service. The common areas and lobby are very small, and the elevator does not meet typical hotel standards. The daytime reception staff can be somewhat unfriendly, although the restaurant staff are pleasant. We booked this hotel due to limited availability elsewhere, but in all honesty, there is no clear justification for a rate of €400 per night — even for business travel covered by a company. Overall rating: Average.

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your stay at Mercure Paris Opéra Faubourg Montmartre. We are pleased to know that you appreciated the hotel’s central location for your business meetings and found the rooms comfortable. Regarding the elevator size, please allow us to clarify that the hotel is housed in a historic building. As such, the infrastructure, including the elevator, reflects the original architectural constraints, which limits any modification. Regarding the room rate, please note that June is a very busy period in Paris due to major trade fairs and events. Prices during this time are therefore aligned with high demand in the market and reflect the city’s overall pricing conditions. We are sorry to read that certain aspects of your stay did not fully meet your expectations. Your feedback is valuable and will be shared with our teams as part of our continuous improvement process. We hope to have the opportunity to welcome you again in the future for a more satisfying experience. Kindly, Camille.R - Front Office Supervisor

Customer review rating 5.0/5

Daniel L. Couples - Confirmed reviews ALL

We stayed Hôtel Mercure Paris Opéra Faubourg Montmartre for a week in late May. It was 90* plus in Paris that week. Room was cool and clean, breakfast was great. Staff was friendly and helpful. Would definitely stay here again.

Dear Mr. L., Thank you very much for taking the time to share your experience at Mercure Paris Opéra Faubourg Montmartre. We are delighted to hear that you enjoyed your stay with us and appreciated the comfort and cleanliness of your room. We are also pleased that you enjoyed our breakfast and found our team friendly and helpful throughout your stay. Your kind words and your intention to stay with us again are truly rewarding for our entire team. We look forward to welcoming you back on your next visit to Paris. Kind regards, Camille.R - Front Office Supervisor

Customer review rating 5.0/5

Ofer B. Friends - Confirmed reviews ALL

When we arrived there was an issue with our beds, and after talking to the front desk he helped us even though it was late and was very kind. Whenever we spoke with other staff they were also very nice. The stay was excellent and all the facilities were excellent.

Dear Mr B., Thank you very much for your wonderful review. We are delighted to hear that our front desk team was able to assist you promptly and kindly upon your arrival, despite the late hour. It is also a pleasure to know that your interactions with our staff were consistently positive and that you enjoyed your stay and our facilities. Your kind words will be shared with the team, and we look forward to welcoming you back on your next visit to Paris. Best regards, Alicia Receptionist

Customer review rating 3.0/5

Peretta A. Business - Confirmed reviews ALL

Lovely hotel, great room. Staff seem very disorganised.

Dear Mr Peretta, Thank you for your kind words about the hotel and your room. We also appreciate your feedback regarding your experience with our team. We value your comments and will use them to further improve the guest experience. We hope to welcome you back soon in better condition. Best regards, Alicia Receptionist

Customer review rating 5.0/5

Raymond V. Couples - Confirmed reviews ALL

Me and my wife visited Paris from the states. We were very pleased to find that the hotel was in a great location with a nearby metro station. The staff was very welcoming and friendly and had a room ready for us even though we’d arrive hours early. Loved the experience

Dear Mr. V., Thank you very much for your wonderful feedback. We are delighted to hear that you and your wife enjoyed your stay with us during your visit to Paris. Providing you with a warm welcome is a priority for us. Your kind comments about our team mean a great deal to us. We truly appreciate your trust and hope to have the pleasure of welcoming you both again on your next visit to Paris. Warm regards, Alicia Receptionist

Customer review rating 4.0/5

Denis B. Families - Confirmed reviews ALL

Very well received on checkin. To pay with "chèques vacances" was something new for the reception guy but help has been provided by another member of personal. The hotel was undergoing renovations, but we weren't bothered by the noise during our stay (between 10 p.m. and 9 a.m.). Only certain floors were being renovated, so there was the smell and look of fresh paint. Breakfast included a wide variety of pastries, bread, cereal, savory items for an English breakfast, and fruit. The orange juice didn't taste very good; it was probably not fresh-squeezed but rather store-bought or industrially processed. In any case, the staff was very welcoming, polite, and eager to provide us with the best possible service.

Customer review rating 1.0/5

Peter H. Couples - Confirmed reviews ALL

The room itself was fine and comfortable but the hotel was having construction work going on. We were in room 406 and all the work was taking place on 3rd floor. We had to step over bags of plaster and tools walking up the stairs upon arrival. The worst part was that on the Sunday morning 10.05 we were woken up (08:45) with extremely loud construction noise including walls being sanded almost directly below our room. It was very loud and we couldn't speak without raising our voices. Continual banging and knocking went on until we checked out. This was not acceptable and was very disappointed in our stay. Had the hotel explained or moved us to a less noisy part of the hotel we would have accepted this. The fact that it was a Sunday and very loud was not good enough. I would like someone from Mercure to contact me to discuss this further.

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to read that your experience did not meet your expectations due to the ongoing renovation works in the hotel. We fully understand your disappointment, particularly regarding the significant noise on Sunday morning and the inconvenience caused by construction activity around your room and access areas. Please accept our apologies for the lack of prior communication about the extent of the works and the impact this had on your comfort. Your comments have been immediately shared with the relevant teams in order to improve guest information and better manage the organisation of the renovation site, including reducing disturbances in occupied areas as much as possible. We regret that this situation affected your stay, and we truly appreciate your constructive feedback. We hope to have the opportunity to welcome you back once the renovations are completed, so we can provide you with a stay that fully meets the standards expected of our hotel. Kind regards, Mercure Opéra Faubourg Montmartre

Customer review rating 4.5/5

Nancy N. Families - Confirmed reviews ALL

Family friendly. We enjoyed having a room that was equipped with a double bed for us and a separate twin bed for our son. Super convenient and comfortable. Also the hotel is in a great location with much to see within blocks.

Dear Mrs. N., Thank you very much for your kind feedback regarding your stay. We are delighted to hear that you and your family enjoyed the comfort and layout of your room and that it perfectly suited your needs. It's also a pleasure to know that our location allowed you to fully enjoy the surroundings. We truly hope to have the pleasure of welcoming you and your family again very soon. Kindly, Camille.R - Front desk supervisor

Customer review rating 1.5/5

Remco M. Solo - Confirmed reviews ALL

While the location is great and most of the hotel facilities as well, I will not come back again. The airco is not working for the whole hotel "due to the season". There was a lot of heat in the room and I was advised to open a window and put a ventilator in front of it. No minibar / small fridge, while it was advertised and something I look for when booking a room. No minibar available to be put in my room / no other room available to change to. Shower is great, but with my 1m90 I was constantly bumping my head against the shower head. Caused by the elevated cabin, which leaves limited space to the roof. No recognition at all of Accor Platinum status, even no welcome amenity.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is very well located in central Paris, near good metro stops. The room was very small, but to be expected in Paris. The room was extremely warm despite the radiators being off and the weather being reasonably fair. the AC did not seem to work at all.

Dear Mr Haye, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our central location and the comfort of your room. We are sorry that you experienced discomfort due to the room temperature. Please note that during this time of year, our air conditioning system is not yet in operation, which may explain why it was not functioning. We understand that this may have impacted your comfort and apologize for the inconvenience caused. We hope to have the pleasure of welcoming you again for a more comfortable stay. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.0/5

Roy J. Business - Confirmed reviews ALL

Ok

Dear Mr. J., Thank you very much for your feedback. We are delighted to hear that you appreciated the calm and the location of our hotel. It was a great pleasure to welcome you again and we look forward to hosting you on your next stay in Paris. Kindly, Camille.R - Front desk supervisor

Customer review rating 0.5/5

Alexandre L. Business - Confirmed reviews ALL

Disappointing

Dear Mr. L., Thank you for sharing your feedback following your recent stay with us. We are sorry to read that your experience did not meet your expectations. However, we would like to point out that despite the concerns raised in your reviews after each of your stays with us you continue to choose our hotel, which we sincerely appreciate. We would be grateful if you could provide us with more detailed information regarding the aspects you feel need improvement. Your input is valuable and helps us better understand how we can enhance our services. Regarding the works currently taking place in the hotel please note that they are essential in order to improve the overall quality of our property and the comfort of our guests. We do our best to minimize any inconvenience caused. Thank you for your understanding. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.5/5

Dickson N. Solo - Confirmed reviews ALL

I stayed for a week for leisure? My first time in Paris and was expecting petite rooms. Managed to snag an upgrade to the privilege room and early check in- good recognition of my platinum status. The hotel is going through some renovation so doesn’t look very glam at this stage but it didn’t bother me. It just didn’t feel like staying in a hotel since it doesn’t have the luxury feel. The staff were pleasant, friendly and helpful. The room was big enough I think bigger than what you’d get in standard hotels in Paris. The only downside from my stay was the fact that you had to press the intercom button every time you need to enter the hotel. I would’ve thought they’d be using the swipe card technology by now. I went out for a late night once with friends and came back very late at night. Reception wasn’t manned and I waited for about 20-30mins outside until someone heard the buzzer for me to get in. At that point I was very frustrated as I tried calling the hotel but also no pick up. I hope they change the entry system so that you just need the hotel swipe key to enter rather than someone manually pushing a button to let you in.

Dear Mr. N., Thank you very much for sharing your detailed feedback following your stay with us. We greatly appreciate the time you took to highlight both the positive aspects and areas for improvement. We are delighted to know that you enjoyed your upgraded in a Privilege room, the early check-in and that our staff made your stay pleasant, friendly, and helpful. It’s wonderful to hear that your first visit to Paris felt comfortable, like a home away from home. We sincerely apologize for the inconvenience you experienced with the entry system and the reception during late hours. Your comments are extremely valuable and we will review our access procedures to ensure a smoother experience for all our guests in the future. Regarding the room service cleaning scent, thank you for your suggestion about adding a more neutral or floral fragrance. We will certainly take this into consideration to enhance guest comfort. We hope to have the pleasure of welcoming you back to Paris and providing an even more seamless and enjoyable stay. Kindly, Camille.R - Front desk supervisor

Other web-users rate our hotel

  • 341 reviews 9.6/10 Location
  • 494 reviews 5.8/10 Room
  • 469 reviews 8.9/10 Service
  • 7 reviews 5.2/10 WiFi
  • 330 reviews 4.3/10 Comfort
  • 221 reviews 8.4/10 Breakfast
  • 145 reviews 7.2/10 Cleanliness
  • 120 reviews 4/10 Amenities

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