Mercure Paris Opéra Faubourg Montmartre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 994 reviews

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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 1
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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 4
5 rue de Montyon, 75009 PARIS, France

Description

Hotel extras

  • ALLSAFE Certificate by Bureau Veritas for Covid-19 prevention

  • 67 air-conditioned rooms with fiber WIFI, tea and coffee facilities and free bottle of water.

  • Art Deco bar, buffet breakfast.

  • Family Rooms available.

  • Three seminar rooms with fiber-optic Internet and natural light. On-site catering.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Faubourg Montmartre Hotel

5 rue de Montyon
75009 PARIS
France

GPS:48.873059, 2.344612

Telephone
Fax +33 1 42 46 55 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOSEPHINE

Relax over a drink in our bar Le Josephine, a nod to the artist who shaped the Folies Bergère in the 1930s, and discover our selection of wines and snacks served under the sublime art-deco glass.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  994 reviews

Customer review rating 4.0/5

Roy J. Business - Confirmed reviews ALL

Ok

Dear Mr. J., Thank you very much for your feedback. We are delighted to hear that you appreciated the calm and the location of our hotel. It was a great pleasure to welcome you again and we look forward to hosting you on your next stay in Paris. Kindly, Camille.R - Front desk supervisor

Customer review rating 0.5/5

Alexandre L. Business - Confirmed reviews ALL

Disappointing

Dear Mr. L., Thank you for sharing your feedback following your recent stay with us. We are sorry to read that your experience did not meet your expectations. However, we would like to point out that despite the concerns raised in your reviews after each of your stays with us you continue to choose our hotel, which we sincerely appreciate. We would be grateful if you could provide us with more detailed information regarding the aspects you feel need improvement. Your input is valuable and helps us better understand how we can enhance our services. Regarding the works currently taking place in the hotel please note that they are essential in order to improve the overall quality of our property and the comfort of our guests. We do our best to minimize any inconvenience caused. Thank you for your understanding. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.5/5

Dickson N. Solo - Confirmed reviews ALL

I stayed for a week for leisure? My first time in Paris and was expecting petite rooms. Managed to snag an upgrade to the privilege room and early check in- good recognition of my platinum status. The hotel is going through some renovation so doesn’t look very glam at this stage but it didn’t bother me. It just didn’t feel like staying in a hotel since it doesn’t have the luxury feel. The staff were pleasant, friendly and helpful. The room was big enough I think bigger than what you’d get in standard hotels in Paris. The only downside from my stay was the fact that you had to press the intercom button every time you need to enter the hotel. I would’ve thought they’d be using the swipe card technology by now. I went out for a late night once with friends and came back very late at night. Reception wasn’t manned and I waited for about 20-30mins outside until someone heard the buzzer for me to get in. At that point I was very frustrated as I tried calling the hotel but also no pick up. I hope they change the entry system so that you just need the hotel swipe key to enter rather than someone manually pushing a button to let you in.

Dear Mr. N., Thank you very much for sharing your detailed feedback following your stay with us. We greatly appreciate the time you took to highlight both the positive aspects and areas for improvement. We are delighted to know that you enjoyed your upgraded in a Privilege room, the early check-in and that our staff made your stay pleasant, friendly, and helpful. It’s wonderful to hear that your first visit to Paris felt comfortable, like a home away from home. We sincerely apologize for the inconvenience you experienced with the entry system and the reception during late hours. Your comments are extremely valuable and we will review our access procedures to ensure a smoother experience for all our guests in the future. Regarding the room service cleaning scent, thank you for your suggestion about adding a more neutral or floral fragrance. We will certainly take this into consideration to enhance guest comfort. We hope to have the pleasure of welcoming you back to Paris and providing an even more seamless and enjoyable stay. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Souren K. Couples - Confirmed reviews ALL

great stuff. very good breakfast. unfortunately, we didn't get advised that the main lobby was under renovation.i missed the joy of full experiance of the hotel.

Dear Mr. K., Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed our team and the breakfast. We also appreciate your comment about the lobby. Please accept our apologies for any inconvenience caused. The renovation work in the main lobby is necessary to modernize and enhance our hotel, ensuring a more comfortable and enjoyable experience for all our guests. We hope to have the pleasure of welcoming you again in the future so you can fully enjoy the updated facilities. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

The hotel room was confortable and clean. Friendly staff. Excellent location.

Other web-users rate our hotel

  • 330 reviews 9.6/10 Location
  • 471 reviews 5.7/10 Room
  • 476 reviews 8.6/10 Service
  • 7 reviews 3.7/10 WiFi
  • 324 reviews 4/10 Comfort
  • 223 reviews 8.5/10 Breakfast
  • 156 reviews 7/10 Cleanliness
  • 103 reviews 3.4/10 Amenities

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