Mercure Paris Opéra Faubourg Montmartre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,016 reviews

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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 1
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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 4
5 rue de Montyon, 75009 PARIS, France

Description

Hotel extras

  • ALLSAFE Certificate by Bureau Veritas for Covid-19 prevention

  • 67 air-conditioned rooms with fiber WIFI, tea and coffee facilities and free bottle of water.

  • Art Deco bar, buffet breakfast.

  • Family Rooms available.

  • Three seminar rooms with fiber-optic Internet and natural light. On-site catering.

Our accommodation(s)

Hotel location

Mercure Paris Opéra Faubourg Montmartre Hotel

5 rue de Montyon
75009 PARIS
France

GPS:48.873059, 2.344612

Telephone
Fax +33 1 42 46 55 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOSEPHINE

Relax over a drink in our bar Le Josephine, a nod to the artist who shaped the Folies Bergère in the 1930s, and discover our selection of wines and snacks served under the sublime art-deco glass.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,016 reviews

TripAdvisor Rating  3.6/5  988 reviews

Customer review rating 3.5/5

Aiglyne E. Solo - Confirmed reviews ALL

Overall good experience! Great staff welcoming and helpful. Great location not far from Eurostar station and within walking distance to some of Paris sites. Issues were in the details towel hooks in the bathroom not properly fixed no body lotion usually available… Finally, inevitable and understandable but ongoing work at the moment

Dear Mrs. E., Thank you very much for sharing your experience with us. We are delighted that you enjoyed the hotel’s location as well as the warm welcome and helpfulness of our team. Regarding the body lotion, it is not included in the type of room you reserved. However, you could have requested one at the reception, and we would have been happy to provide it immediately. We also appreciate your feedback about the small details in the room, which will help us continue to improve our service. We hope to have the pleasure of welcoming you back on your next visit to Paris. Kindly, Camille.R- Front desk supervisor

Customer review rating 5.0/5

Sandro M. Friends - Confirmed reviews ALL

Booked this hotel because I needed to be near to a venue - liked it !!! I might consider to stay again in the future

Dear Mr. M., Thank you very much for your excellent rating and for taking the time to share your experience with us. We are delighted to know that you enjoyed our convenient location and found your room warm, clean, and quiet. I would also like to personally thank you for your kind comment regarding my welcome at the reception. It was a real pleasure to welcome you. We would be very happy to welcome you again if you decide to stay with us in the future. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.0/5

Krisztina C. H. Families - Confirmed reviews ALL

well located and very friendly reception personnel

Dear Mrs. C. H., Thank you very much for taking the time to share your feedback and for your positive rating. We are pleased to hear that you appreciated our convenient location and the friendliness of our reception team. We would also like to apologize for the absence of reception staff at the time of your check-out. Please be assured that your comment has been noted and shared with our team in order to improve this aspect of our service. We hope to have the pleasure of welcoming you again in the future. Kindly, Camille.R - Front desk supervisor

Customer review rating 3.5/5

Raul N. Families - Confirmed reviews ALL

Overall, stay was satisfactory. My only issue had to do with the rate I finally paid. I made a mistake canceling my original reservation so I immediately requested that the reservation be restored to its original. I received a confirmation that my reservation was restored but did not mention that the rate changed to a higher rate. I was only told upon checking in. This rate change should have been made clear.

Dear Mr. N., Thank you for taking the time to share your feedback. We would like to clarify that the rate of your reservation did not change. Following your request, we simply reinstated the reservation as asked, based on the reservation number you provided to us by email. The booking was restored accordingly, without any modification made on our side. We regret any misunderstanding this situation may have caused and appreciate you bringing it to our attention. We hope to have the pleasure of welcoming you again in the future. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.5/5

Paolo G. Families - Confirmed reviews ALL

Liked the service, location and all. Just the room was a bit too small for a family of three.

Dear Mr.G., Thank you very much for taking the time to share your experience with us. We are delighted to hear that you appreciated our team and our location. We also take note of your comment regarding the room size and will continue to look for ways to improve comfort for families. We greatly appreciate your recommendation and look forward to welcoming you again in the future. Kindly, Camille.R - Front desk supervisor

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Other web-users rate our hotel

  • 344 reviews 9.5/10 Location
  • 499 reviews 5.8/10 Room
  • 490 reviews 8.7/10 Service
  • 6 reviews 5.6/10 WiFi
  • 344 reviews 4.1/10 Comfort
  • 235 reviews 8.5/10 Breakfast
  • 153 reviews 7.2/10 Cleanliness
  • 97 reviews 3.6/10 Amenities

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