Mercure Paris Opéra Faubourg Montmartre Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,033 reviews

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Mercure Paris Opéra Faubourg Montmartre Hotel - Image 1
Mercure Paris Opéra Faubourg Montmartre Hotel - Image 2
Mercure Paris Opéra Faubourg Montmartre Hotel - Image 3
Mercure Paris Opéra Faubourg Montmartre Hotel - Image 4
5 rue de Montyon, 75009 PARIS, France

Description

Hotel extras

  • 67 air-conditioned rooms with fibre-optic WiFi, courtesy tray and water dispenser.

  • 67 air-conditioned rooms with fiber WIFI, tea and coffee facilities and free bottle of water.

  • Art Deco bar, buffet breakfast.

  • Family Rooms available.

  • Renovated in July 2026

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room - 1 double bed

Photo out of - Superior Room - 1 double bed

Guests will fall in love with the understated Art Deco style and cozy atmosphere of our double room, which includes a large bed, WiFi, complimentary bottle of water and courtesy tray.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Courtyard View
See availabilities

Room with twin beds, perfect for a trip for two. WIFI, free bottle of water on arrival, and tea and coffee making facilities.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Complete with a large bed and sofa bed, this room is the perfect option for a family of three. Includes satellite TV with kids' channels. Complimentary bottle of water on arrival.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room that can sleep up to three people. Includes satellite TV with kids' channels, a complimentary bottle of water, hairdryer, safe, courtesy tray and WiFi.

  • Views:

    City View

Max. number of persons
3
Area
From 18 m² / 193 sq ft

Bedding

Twin bed(s) x2

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone/iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

  • Views:

    City View or Courtyard View

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The spacious Junior Suite has a bedroom for two people and a lounge that can accommodate one adult and one child.

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Joinable bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Opéra Faubourg Montmartre Hotel

5 rue de Montyon
75009 PARIS
France

GPS:48.873059, 2.344612

Telephone
Fax +33 1 42 46 55 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 67 rooms
  • 3 rooms for people with reduced mobility
  • 67 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Pets

Pets allowed Additional charge

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

JOSEPHINE

Photo out of - JOSEPHINE

Relax over a drink in our bar Le Josephine, a nod to the artist who shaped the Folies Bergère in the 1930s, and discover our selection of wines and snacks served under the sublime art-deco glass.

Bar Type
BAR
Capacity
15
Accessibility
Accessible service
Telephone +33 1 47 70 26 10

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Relax over a drink in our bar Le Josephine, a nod to the artist who shaped the Folies Bergère in the 1930s, and discover our selection of wines and snacks served under the sublime art-deco glass.

We have three breakfast options to get your day off to a great start: an extensive buffet breakfast, breakfast in your room for a peaceful start to the day, and an express breakfast served at the bar for smaller appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,033 reviews

Customer review rating 5.0/5

Egor K. Solo - Confirmed reviews ALL

Dear Mr. K., Thank you very much for your kind review. We are delighted to hear that you had a fantastic stay with us and that you appreciated our friendly team, the early check-in, your room upgrade and the comfort of your room. Your satisfaction is the greatest reward for our team and we truly hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Alejandro C. R. Business - Confirmed reviews ALL

Dear Mr. C. R., Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your experience did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused by the air conditioning and the noise disturbances. Regarding the room size, we are located in a historic Parisian building and the dimensions of our rooms reflect this architectural constraint. We also regret that our breakfast offering did not meet your expectations. We are nevertheless pleased to read that you appreciated our convenient location. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kindly, Camille.R - Front Desk Supervisor

Customer review rating 4.5/5

Borislav B. Business - Confirmed reviews ALL

Dear Mr. B., Thank you very much for sharing your positive feedback following your stay in our hotel. We are delighted to hear that you enjoyed our convenient location, the warm welcome from our staff, the comfort of your room, and our breakfast. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to welcoming you back on your next visit. Kindly, Camille.R - Front desk supervisor

Customer review rating 3.5/5

Philip L. Couples - Confirmed reviews ALL

Dear Mr. L., Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and that our team member made such a positive impression on you. Providing excellent service and ensuring our guests have a comfortable experience are our top priorities. We are also pleased to hear that the room upgrade contributed to making your stay more enjoyable. Your compliments will be shared with the staff member concerned, who will be thrilled to know that her efforts were appreciated. We look forward to welcoming you back on your next visit. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Rayane E. A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your stay at Mercure Paris Opéra Faubourg Montmartre. We are pleased to know that you appreciated the hotel’s central location for your business meetings and found the rooms comfortable. Regarding the elevator size, please allow us to clarify that the hotel is housed in a historic building. As such, the infrastructure, including the elevator, reflects the original architectural constraints, which limits any modification. Regarding the room rate, please note that June is a very busy period in Paris due to major trade fairs and events. Prices during this time are therefore aligned with high demand in the market and reflect the city’s overall pricing conditions. We are sorry to read that certain aspects of your stay did not fully meet your expectations. Your feedback is valuable and will be shared with our teams as part of our continuous improvement process. We hope to have the opportunity to welcome you again in the future for a more satisfying experience. Kindly, Camille.R - Front Office Supervisor

Dear Mr. K., Thank you very much for your kind review. We are delighted to hear that you had a fantastic stay with us and that you appreciated our friendly team, the early check-in, your room upgrade and the comfort of your room. Your satisfaction is the greatest reward for our team and we truly hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Alejandro C. R. Business - Confirmed reviews ALL

I couldn't regulate the air conditioning from my room, I could hear my neighbours. The room was quite small. Breakfast was not great. Well located.

Dear Mr. C. R., Thank you for taking the time to share your feedback following your stay with us. We are sorry to learn that your experience did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused by the air conditioning and the noise disturbances. Regarding the room size, we are located in a historic Parisian building and the dimensions of our rooms reflect this architectural constraint. We also regret that our breakfast offering did not meet your expectations. We are nevertheless pleased to read that you appreciated our convenient location. We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience. Kindly, Camille.R - Front Desk Supervisor

Customer review rating 4.5/5

Borislav B. Business - Confirmed reviews ALL

Welcomed from staff , good room , good breakfast

Dear Mr. B., Thank you very much for sharing your positive feedback following your stay in our hotel. We are delighted to hear that you enjoyed our convenient location, the warm welcome from our staff, the comfort of your room, and our breakfast. Your kind words are greatly appreciated and will be shared with the entire team. We look forward to welcoming you back on your next visit. Kindly, Camille.R - Front desk supervisor

Customer review rating 3.5/5

Philip L. Couples - Confirmed reviews ALL

We check in on June 5 afternoon, the staff is very nice, and she upgrade us to a better room on the next two days, because we had booked for three nights. She is a very good staff and do her job well.

Dear Mr. L., Thank you very much for your kind review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay and that our team member made such a positive impression on you. Providing excellent service and ensuring our guests have a comfortable experience are our top priorities. We are also pleased to hear that the room upgrade contributed to making your stay more enjoyable. Your compliments will be shared with the staff member concerned, who will be thrilled to know that her efforts were appreciated. We look forward to welcoming you back on your next visit. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Rayane E. A. Business - Confirmed reviews ALL

The hotel is well located for financial meetings in the city center, and the rooms are reasonably comfortable. However, overall, the experience is quite average in terms of quality and service. The common areas and lobby are very small, and the elevator does not meet typical hotel standards. The daytime reception staff can be somewhat unfriendly, although the restaurant staff are pleasant. We booked this hotel due to limited availability elsewhere, but in all honesty, there is no clear justification for a rate of €400 per night — even for business travel covered by a company. Overall rating: Average.

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your stay at Mercure Paris Opéra Faubourg Montmartre. We are pleased to know that you appreciated the hotel’s central location for your business meetings and found the rooms comfortable. Regarding the elevator size, please allow us to clarify that the hotel is housed in a historic building. As such, the infrastructure, including the elevator, reflects the original architectural constraints, which limits any modification. Regarding the room rate, please note that June is a very busy period in Paris due to major trade fairs and events. Prices during this time are therefore aligned with high demand in the market and reflect the city’s overall pricing conditions. We are sorry to read that certain aspects of your stay did not fully meet your expectations. Your feedback is valuable and will be shared with our teams as part of our continuous improvement process. We hope to have the opportunity to welcome you again in the future for a more satisfying experience. Kindly, Camille.R - Front Office Supervisor

Customer review rating 5.0/5

Daniel L. Couples - Confirmed reviews ALL

We stayed Hôtel Mercure Paris Opéra Faubourg Montmartre for a week in late May. It was 90* plus in Paris that week. Room was cool and clean, breakfast was great. Staff was friendly and helpful. Would definitely stay here again.

Dear Mr. L., Thank you very much for taking the time to share your experience at Mercure Paris Opéra Faubourg Montmartre. We are delighted to hear that you enjoyed your stay with us and appreciated the comfort and cleanliness of your room. We are also pleased that you enjoyed our breakfast and found our team friendly and helpful throughout your stay. Your kind words and your intention to stay with us again are truly rewarding for our entire team. We look forward to welcoming you back on your next visit to Paris. Kind regards, Camille.R - Front Office Supervisor

Customer review rating 5.0/5

Ofer B. Friends - Confirmed reviews ALL

When we arrived there was an issue with our beds, and after talking to the front desk he helped us even though it was late and was very kind. Whenever we spoke with other staff they were also very nice. The stay was excellent and all the facilities were excellent.

Dear Mr B., Thank you very much for your wonderful review. We are delighted to hear that our front desk team was able to assist you promptly and kindly upon your arrival, despite the late hour. It is also a pleasure to know that your interactions with our staff were consistently positive and that you enjoyed your stay and our facilities. Your kind words will be shared with the team, and we look forward to welcoming you back on your next visit to Paris. Best regards, Alicia Receptionist

Customer review rating 3.0/5

Peretta A. Business - Confirmed reviews ALL

Lovely hotel, great room. Staff seem very disorganised.

Dear Mr Peretta, Thank you for your kind words about the hotel and your room. We also appreciate your feedback regarding your experience with our team. We value your comments and will use them to further improve the guest experience. We hope to welcome you back soon in better condition. Best regards, Alicia Receptionist

Customer review rating 5.0/5

Raymond V. Couples - Confirmed reviews ALL

Me and my wife visited Paris from the states. We were very pleased to find that the hotel was in a great location with a nearby metro station. The staff was very welcoming and friendly and had a room ready for us even though we’d arrive hours early. Loved the experience

Dear Mr. V., Thank you very much for your wonderful feedback. We are delighted to hear that you and your wife enjoyed your stay with us during your visit to Paris. Providing you with a warm welcome is a priority for us. Your kind comments about our team mean a great deal to us. We truly appreciate your trust and hope to have the pleasure of welcoming you both again on your next visit to Paris. Warm regards, Alicia Receptionist

Customer review rating 4.0/5

Denis B. Families - Confirmed reviews ALL

Very well received on checkin. To pay with "chèques vacances" was something new for the reception guy but help has been provided by another member of personal. The hotel was undergoing renovations, but we weren't bothered by the noise during our stay (between 10 p.m. and 9 a.m.). Only certain floors were being renovated, so there was the smell and look of fresh paint. Breakfast included a wide variety of pastries, bread, cereal, savory items for an English breakfast, and fruit. The orange juice didn't taste very good; it was probably not fresh-squeezed but rather store-bought or industrially processed. In any case, the staff was very welcoming, polite, and eager to provide us with the best possible service.

Customer review rating 1.0/5

Peter H. Couples - Confirmed reviews ALL

The room itself was fine and comfortable but the hotel was having construction work going on. We were in room 406 and all the work was taking place on 3rd floor. We had to step over bags of plaster and tools walking up the stairs upon arrival. The worst part was that on the Sunday morning 10.05 we were woken up (08:45) with extremely loud construction noise including walls being sanded almost directly below our room. It was very loud and we couldn't speak without raising our voices. Continual banging and knocking went on until we checked out. This was not acceptable and was very disappointed in our stay. Had the hotel explained or moved us to a less noisy part of the hotel we would have accepted this. The fact that it was a Sunday and very loud was not good enough. I would like someone from Mercure to contact me to discuss this further.

Dear Mr. H., Thank you for taking the time to share your feedback following your recent stay with us. We are sincerely sorry to read that your experience did not meet your expectations due to the ongoing renovation works in the hotel. We fully understand your disappointment, particularly regarding the significant noise on Sunday morning and the inconvenience caused by construction activity around your room and access areas. Please accept our apologies for the lack of prior communication about the extent of the works and the impact this had on your comfort. Your comments have been immediately shared with the relevant teams in order to improve guest information and better manage the organisation of the renovation site, including reducing disturbances in occupied areas as much as possible. We regret that this situation affected your stay, and we truly appreciate your constructive feedback. We hope to have the opportunity to welcome you back once the renovations are completed, so we can provide you with a stay that fully meets the standards expected of our hotel. Kind regards, Mercure Opéra Faubourg Montmartre

Customer review rating 4.5/5

Nancy N. Families - Confirmed reviews ALL

Family friendly. We enjoyed having a room that was equipped with a double bed for us and a separate twin bed for our son. Super convenient and comfortable. Also the hotel is in a great location with much to see within blocks.

Dear Mrs. N., Thank you very much for your kind feedback regarding your stay. We are delighted to hear that you and your family enjoyed the comfort and layout of your room and that it perfectly suited your needs. It's also a pleasure to know that our location allowed you to fully enjoy the surroundings. We truly hope to have the pleasure of welcoming you and your family again very soon. Kindly, Camille.R - Front desk supervisor

Customer review rating 1.5/5

Remco M. Solo - Confirmed reviews ALL

While the location is great and most of the hotel facilities as well, I will not come back again. The airco is not working for the whole hotel "due to the season". There was a lot of heat in the room and I was advised to open a window and put a ventilator in front of it. No minibar / small fridge, while it was advertised and something I look for when booking a room. No minibar available to be put in my room / no other room available to change to. Shower is great, but with my 1m90 I was constantly bumping my head against the shower head. Caused by the elevated cabin, which leaves limited space to the roof. No recognition at all of Accor Platinum status, even no welcome amenity.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is very well located in central Paris, near good metro stops. The room was very small, but to be expected in Paris. The room was extremely warm despite the radiators being off and the weather being reasonably fair. the AC did not seem to work at all.

Dear Mr Haye, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you appreciated our central location and the comfort of your room. We are sorry that you experienced discomfort due to the room temperature. Please note that during this time of year, our air conditioning system is not yet in operation, which may explain why it was not functioning. We understand that this may have impacted your comfort and apologize for the inconvenience caused. We hope to have the pleasure of welcoming you again for a more comfortable stay. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.0/5

Roy J. Business - Confirmed reviews ALL

Ok

Dear Mr. J., Thank you very much for your feedback. We are delighted to hear that you appreciated the calm and the location of our hotel. It was a great pleasure to welcome you again and we look forward to hosting you on your next stay in Paris. Kindly, Camille.R - Front desk supervisor

Customer review rating 0.5/5

Alexandre L. Business - Confirmed reviews ALL

Disappointing

Dear Mr. L., Thank you for sharing your feedback following your recent stay with us. We are sorry to read that your experience did not meet your expectations. However, we would like to point out that despite the concerns raised in your reviews after each of your stays with us you continue to choose our hotel, which we sincerely appreciate. We would be grateful if you could provide us with more detailed information regarding the aspects you feel need improvement. Your input is valuable and helps us better understand how we can enhance our services. Regarding the works currently taking place in the hotel please note that they are essential in order to improve the overall quality of our property and the comfort of our guests. We do our best to minimize any inconvenience caused. Thank you for your understanding. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.5/5

Dickson N. Solo - Confirmed reviews ALL

I stayed for a week for leisure? My first time in Paris and was expecting petite rooms. Managed to snag an upgrade to the privilege room and early check in- good recognition of my platinum status. The hotel is going through some renovation so doesn’t look very glam at this stage but it didn’t bother me. It just didn’t feel like staying in a hotel since it doesn’t have the luxury feel. The staff were pleasant, friendly and helpful. The room was big enough I think bigger than what you’d get in standard hotels in Paris. The only downside from my stay was the fact that you had to press the intercom button every time you need to enter the hotel. I would’ve thought they’d be using the swipe card technology by now. I went out for a late night once with friends and came back very late at night. Reception wasn’t manned and I waited for about 20-30mins outside until someone heard the buzzer for me to get in. At that point I was very frustrated as I tried calling the hotel but also no pick up. I hope they change the entry system so that you just need the hotel swipe key to enter rather than someone manually pushing a button to let you in.

Dear Mr. N., Thank you very much for sharing your detailed feedback following your stay with us. We greatly appreciate the time you took to highlight both the positive aspects and areas for improvement. We are delighted to know that you enjoyed your upgraded in a Privilege room, the early check-in and that our staff made your stay pleasant, friendly, and helpful. It’s wonderful to hear that your first visit to Paris felt comfortable, like a home away from home. We sincerely apologize for the inconvenience you experienced with the entry system and the reception during late hours. Your comments are extremely valuable and we will review our access procedures to ensure a smoother experience for all our guests in the future. Regarding the room service cleaning scent, thank you for your suggestion about adding a more neutral or floral fragrance. We will certainly take this into consideration to enhance guest comfort. We hope to have the pleasure of welcoming you back to Paris and providing an even more seamless and enjoyable stay. Kindly, Camille.R - Front desk supervisor

Customer review rating 2.5/5

Souren K. Couples - Confirmed reviews ALL

great stuff. very good breakfast. unfortunately, we didn't get advised that the main lobby was under renovation.i missed the joy of full experiance of the hotel.

Dear Mr. K., Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed our team and the breakfast. We also appreciate your comment about the lobby. Please accept our apologies for any inconvenience caused. The renovation work in the main lobby is necessary to modernize and enhance our hotel, ensuring a more comfortable and enjoyable experience for all our guests. We hope to have the pleasure of welcoming you again in the future so you can fully enjoy the updated facilities. Kindly, Camille.R - Front desk supervisor

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

The hotel room was confortable and clean. Friendly staff. Excellent location.

Customer review rating 2.0/5

Anthony R. Couples - Confirmed reviews ALL

Great location, friendly staff. The room was a bit grubby, and the noise of the renovation due to the noise of the drilling, and the room was vibrating.

Dear Mr. R., Thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our great location and found our staff friendly. However, we are truly sorry to learn that the cleanliness of your room did not meet your expectations and that the renovation works caused significant noise and disturbance during your stay. Please accept our apologies for the inconvenience. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable experience. Kindly, Camille.R- Front desk supervisor

Other web-users rate our hotel

  • 336 reviews 9.6/10 Location
  • 490 reviews 5.8/10 Room
  • 467 reviews 8.8/10 Service
  • 7 reviews 5.2/10 WiFi
  • 327 reviews 4.3/10 Comfort
  • 219 reviews 8.4/10 Breakfast
  • 144 reviews 7.1/10 Cleanliness
  • 118 reviews 3.8/10 Amenities

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