Hotel L'Échiquier Opéra Paris-MGallery

We spent a few nights in a Suite at the Hotel L'Echiquier Opera Paris. That was a bit of a disappointment overall. I waited 15 minutes to be checked-in, due to angry customers checking out with interestingly similar issues about overcharges. During the check-in process, I was not recognized as a top tier member (I am a Diamond Accor member). There was no welcome amenity (I did not bother asking). The minibar was empty the first day and magically went full on the second. I requested a late checkout over the phone on the day before we left, I was told "3PM". The next morning, asking for my room key to be reprogrammed, I am told "1PM". The lady I spoke to wasn't apologetic or did not try to help, I was only faced with: "Look at what's written on my computer". Then came checkout time, and I was having "deja vu". Some erroneous items added to my bill like breakfasts (I did not have breakfast on-site, on any day). All-in-all, the Hotel L'Echiquier Opera Paris is a solid property, but let down by poor governance/customer service. That is inline with previous feedbacks I could read here.

Family of four from UK. Stayed three nights. The bedrooms were small but entirely adequate. Good air conditioning - effective without being over powering. Good pillows. Lovely Clarins shower gel, shampoo and conditioner. Proper hangers (unusual these days). Lovely tiling and fittings in the bathrooms. Powerful shower. Excellent breakfast. Lovely restaurant, beautifully decorated. Best of all was the flexibility of the staff. We had to change our booking twice because of Covid and on both occasions our changes were accommodated without a single quibble. Topping off this excellent service was a €100 reduction in our bill because instead of staying over New Year we stayed in July.

The rooms are adequate - the housekeeping is very efficient and ensures that the rooms are cleaned on a daily basis - the staff in the restaurant during breakfast were absolutely brilliant as was the team at check-in.

Hotel staff was friendly and accommodating, and the rooms were nicely furnished. The hotel was in a quiet area but close to shops, restaurants, and mass transit. The hotel breakfast featured a nice selection. Overall, an enjoyable stay and would return.

The room was very comfortable, the breakfast was magnificent, and the staff was very hospitable!