Dear Caroline, Thank you for taking the time to share your experience following your stay at TOO Hôtel Paris – MGallery Collection. We are pleased that our location was convenient for your business trip and that you appreciated the comfort, soundproofing and amenities of your room. We also take good note of your comments regarding the absence of body lotion and the availability of fresh milk for tea. Your feedback is valuable and will be shared with the relevant teams as we continue to improve our guest experience. We hope to have the pleasure of welcoming you back during your next visit to Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Nawal, Thank you very much for your wonderful feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted that you enjoyed the splendid views over Paris, the comfort of your room, and especially the warm welcome from our reception and restaurant teams. Your kind words are a wonderful reward for all of us. We hope to have the pleasure of welcoming you back very soon for another memorable stay above Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Tangui, Thank you for taking the time to share your feedback following your stay at TOO Hôtel Paris – MGallery Collection. While we are pleased that you appreciated our panoramic views over Paris, we are sincerely sorry that the cleanliness of your room did not meet the standards we strive to provide. Please accept our sincere apologies for this disappointing experience. Your comments have been shared with our housekeeping team so that the necessary attention can be given to these points. We hope to have the opportunity to welcome you back and provide you with an experience that fully reflects the standards of our hotel. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Guest, Thank you very much for sharing your experience following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted that you and your family enjoyed the comfort and cleanliness of your room, as well as the beautiful views over Paris. We are also pleased to know that our breakfast and its panoramic setting were highlights of your stay. We hope to have the pleasure of welcoming you and your family back very soon for another memorable experience overlooking Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Nicolas, Thank you very much for taking the time to share such a detailed review following your seven-night stay at TOO Hôtel Paris – MGallery Collection. We are delighted that you felt at home with us and particularly appreciated the comfort and tranquillity of your room, the panoramic view, our fitness facilities and the convenient location. Your kind words about the attentiveness and professionalism of our teams, from the front desk to housekeeping, mean a great deal to us. We also appreciate your comment regarding the lively atmosphere during our afterwork events and are pleased that our team helped make your access smooth and comfortable throughout your stay. It would be a pleasure to welcome you back for another relaxing stay above Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Chi T., Thank you very much for taking the time T. share your wonderful feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted that you enjoyed the comfort of your stay, as well as the modern design and technology featured throughout our hotel. Your perfect rating is a wonderful reward for our entire team. We hope T. have the pleasure of welcoming you back very soon for another memorable stay overlooking Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Lin, Thank you for taking the time to share your detailed feedback following your stay at TOO Hôtel Paris – MGallery Collection. While we are pleased that you appreciated the beauty of our hotel and the professionalism and efficiency of our reception team, we are sincerely sorry that other aspects of our service did not meet your expectations. We hope to have the opportunity to welcome you again and provide you with an experience that fully reflects the quality of our hotel. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Zoe, Thank you very much for your wonderful feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted that you enjoyed the beautiful views over Paris, our breakfast and the warm welcome from our team. Your perfect rating is a wonderful reward for all of us. We hope to have the pleasure of welcoming you back very soon for another memorable stay overlooking Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Sir, Thank you very much for your wonderful review. We are truly delighted to know that your stay exceeded your expectations and that TOO Hôtel Paris – MGallery Collection was such a pleasant surprise during your business trip. We hope to have the pleasure of welcoming you back soon, whether for business or leisure, for another memorable experience above Paris. Warm regards, TOO Hôtel Paris – MGallery Collection

Dear Madam, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and appreciated the hotel. While TOO Hôtel is not located in the historic city centre, it benefits from a convenient location on Metro Line 14, allowing guests to reach many of Paris’ most iconic landmarks quickly and easily. Our unique setting also offers breathtaking panoramic views over the capital, providing a different perspective of the city. We hope to have the pleasure of welcoming you back to TOO Hôtel Paris – MGallery Collection on your next visit to Paris. Warm regards, TOO Hôtel Paris – MGallery Collection

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted to know that you enjoyed our hotel and its location. We also sincerely appreciate your constructive comments, which help us continue improving our guest experience. We are sorry that your preferred breakfast tea and the biscuits were not replenished during housekeeping. Although these may seem like small details, we fully agree that they contribute to the overall comfort of a stay, and we have shared your feedback with our housekeeping team. Thank you as well for your suggestion regarding our breakfast opening hours. As an international hotel, we understand that some guests have early departures or different schedules, and your comment has been noted and shared with our management team for consideration. We hope to have the pleasure of welcoming you back soon for an even better experience. Warm regards, TOO Hôtel Paris – MGallery Collection

Cher Monsieur, Nous vous remercions pour votre excellente note. Nous sommes ravis que votre séjour au TOO Hôtel Paris – MGallery Collection vous ait pleinement satisfait. Votre enthousiasme est une véritable récompense pour l’ensemble de nos équipes. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement pour une nouvelle expérience au sommet de Paris. Cordialement, TOO Hôtel Paris – MGallery Collection

Dear Cleopatra, Thank you very much for taking the time to share your feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted to know that you enjoyed the comfort of your stay, the quality of our service, and the breathtaking panoramic views from our restaurant and rooftop bar. We are especially pleased that you were able to enjoy the Eiffel Tower fireworks from such a unique vantage point. We are also glad that the air conditioning provided the comfort you needed during the heatwave. We hope to have the pleasure of welcoming you back very soon for another memorable stay overlooking Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Sebastian, Thank you for taking the time to share your feedback following your stay at TOO Hôtel Paris – MGallery Collection, and above all for your loyalty to our hotel. We are truly sorry to learn of your disappointment regarding the recognition of your ALL Gold status. We fully understand your frustration and regret that our policy concerning reservations made through certain corporate channels did not meet your expectations. As you mentioned, your appreciation of our hotel makes your feedback particularly meaningful. While some ALL benefits depend on the booking channel and the applicable rate conditions, we understand that this distinction can be disappointing from a guest's perspective. We are also sorry to learn that you felt no alternative solution was explored during your stay. Please be assured that your comments have been shared with the relevant teams. Feedback such as yours is valuable and helps us reflect on how we can continue to improve the experience we offer our loyal guests. We sincerely hope to have the pleasure of welcoming you back soon and providing you with a more satisfying experience. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Christopher, Thank you for taking the time to share your feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are pleased to know that you enjoyed the panoramic views from our rooftop, which are one of the highlights of the TOO experience. We are, however, sorry to learn that other aspects of your stay did not fully meet your expectations. We appreciate your comments regarding the breakfast selection and will share them with our culinary team as part of our ongoing efforts to improve our offering. We also regret your disappointment regarding the availability of our food and beverage outlets and the difficulty in obtaining a table at the TOO TacTac Skybar. Due to its popularity, the rooftop can be particularly busy, and table availability cannot always be guaranteed, even for hotel guests. We understand how frustrating this must have been and appreciate you bringing it to our attention. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Hannah, Thank you very much for taking the time to share your wonderful feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are delighted to know that you enjoyed your upgrade to one of our Executive Suites and the spectacular view over Paris and Sacré-Cœur. We are also thrilled to hear that the warm welcome and kindness of our reception team helped make your stay even more memorable. Your kind words are a great reward for our entire team, and we are pleased that your family enjoyed this special experience with us. We hope to have the pleasure of welcoming you back very soon for another memorable stay overlooking Paris. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Axayacatl, Thank you for taking the time to share your feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are pleased to know that you appreciated the convenient location of our hotel. We are, however, sorry to learn about your experience at our rooftop bar. We understand your disappointment at not being able to access the venue before its advertised closing time. Access may occasionally be restricted depending on capacity or operational constraints to ensure the comfort and safety of all our guests, but we regret the frustration this situation caused. Your feedback has been shared with the relevant team, as we continuously strive to improve the experience we offer our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, TOO Hôtel Paris – MGallery Collection

Je te conseille de rester très prudent sur la partie où le client évoque une différence de traitement liée à son apparence ou son origine. Il ne faut ni confirmer ni ignorer complètement ce point. Le mieux est d'exprimer que le TOO prend cette perception très au sérieux et qu'elle ne reflète pas les valeurs de l'établissement. Voici une réponse adaptée : --- Dear Yasser, Thank you for taking the time to share such detailed feedback following your stay at TOO Hôtel Paris – MGallery Collection. We are sincerely sorry to read that your experience did not meet your expectations and regret that your stay left you with such a negative impression. While we are pleased that you appreciated the spaciousness of your room and its amenities, we are disappointed to learn that the quality of service you experienced did not reflect the standards we strive to provide. Regarding room service, our hotel does not offer this service, and this information is specified prior to booking. We also wish to clarify that complimentary bottled water is provided in the room upon arrival and replenished daily by our housekeeping team. During the recent heatwave, our reception team was also pleased to provide additional bottles upon request whenever possible. We are especially sorry to read that you felt unwelcome during your interactions with our teams, both at the hotel and at the rooftop restaurant. Please be assured that every guest should be welcomed with the same care, professionalism and respect, without exception. The impression you describe does not reflect the values we uphold, and we take your comments very seriously. Your feedback has been shared with the relevant managers so that it can be carefully reviewed with the teams concerned. Constructive feedback such as yours helps us continue improving the experience we provide to all our guests. We regret that we were unable to leave you with the positive memories we would have wished for, and we thank you for bringing these matters to our attention. Kind regards, TOO Hôtel Paris – MGallery Collection

Dear Karl, Thank you very much for taking the time to share your feedback following your second stay at TOO Hôtel Paris – MGallery Collection. We are delighted to know that you chose to return to our hotel and that you once again enjoyed the panoramic views, the comfort of your room, our facilities, as well as the quality of our food and breakfast. We also sincerely appreciate the detailed observations you shared regarding the room. Your comments about the towel hooks, the bathroom door and bath mat, and the bedside table design are extremely valuable. They will be carefully shared with our management and maintenance teams as part of our continuous efforts to improve both comfort and safety for our guests. Thank you again for your loyalty and your constructive feedback. We hope to have the pleasure of welcoming you back very soon for a third stay overlooking Paris. Kind regards, TOO Hôtel Paris – MGallery Collection