Before arriving I received an e-mail asking me to do an online check-in, which I did. I had to pay/reserve €100,- per room as pre-authorisation, but when I arrived at the hotel they made me pay €250,- again and said the other 200 was canceled and would disappear from my payments. That still has not happened and the other remaining bit from the €250,- has not been put back either. Every employee said something different about this, they also said I was supposed to get a form with which I could go to the bank to cancel said reservations, but they never gave that. Claimed the colleage that did that wasn’t there until the afternoon and that I’d get it through e-mail - never happened either. I am still waiting for the money and e-mail. The rooms itself were okay, but along with the hallway a bit smelly. They should consider putting a different kind of flooring in the halls and rooms to match the entrace to reduce the smell. The cleaninglady was kind and helped us get a new set of towels despite the languagebarrier. When you look at the public transport it’s an okayish as well. The closest metrostation is Liberte with a walk from approximately 10-15 minutes and feels quite safe, the others have a 45 minute walk. The closest trainstation is Ivry-sur-Seine, but to get there you have to walk through a neighbourhood that gives unsafe vibes (especially during night time). Overall the stay itself was okay, but for my next trip I will consider getting something a bit more closer to the centre of the city and will not make online check-ins if it’s an Ibis.

the réception was extremely helpfull he prpared the room for us since rhe reservation somehow failed to transmit that we required the room for someone with mobility problems;everyone at the hotel was extremely helpful,agreat stay.

Absolutely nobody was in the lobby when I arrived which made me doubt about the place's safety + I could not access my room. The room was freezing cold when I finally got in. I'd appreciate a compensation. Thank you

Nice staff, but no hot water in the shower, the size of the room is very tiny, and the quality of the toilet paper is very bad.

Nice to stay in this place Staff Quiet area Room ...

The toilet was very dirty when we arrived, there was no stayover cleaning, e.g. emptying the bin or adding toilet paper. We had to get the keycards reactivated two times because they wouldn’t open the doors. The Wi-Fi is not secure (no password). The reception staff is really friendly but some speak little English.

Shower broken, restaurant chaotic for dinner, WiFi kept dropping out and breakfast below par. Not up to the usual standard. I choose Ibis because the offer is reliable but this occasion was a disappointment

Reception team is ok.

Rooms are fine: good bedding, well insulated from the freeway noise. Staff is somewhat unappealing. Location is terrible, access is complicated. Yet, the price was right.

Purpose to have yet another quick visit to Paris. Naturally a hotel required to have a good stay. Ibis Bercy perfectly suited our wishes and demands. Already look forward to have one more stay. Suitable personell, parking for our car, perfectly close to public transport to go to the city. Very good bed and also nice that it neigbours a very good mall, where one can effortlessly spend some hours. So: thank you, Ibis Bercy.

Reception manager was too rude, she don't know how to talk to customer.Specially if you are not a French , you are not welcomed at all.There were 2 reception 1 for IBIS style & 1 for IBIS budget, IBIS budget receptionist were polite & ready to help every time( unfortunately I booked in IBIS style)Hotel condition was ok ok, if you are finding other hotel in same price, go there..Don't go to this hotel please.

Ibis surprise to stay in old rooms though they does not exist anymore not happy at all frm these hotel. Nobody on the desk informed me about that. Will not stay anymore there and also not recommend it

One of the male receptionist was friendly and nice enough to allow us check in a bit early then the check-in time as we had arrived to Paris at 7AM. The other female receptionist was not that friendly and showed no interest with their guest when asked questions and requested for early check-in. Rooms where clean and cosy for couples. Breakfast could be much better, I personally did not enjoy it. Overall, it's a nice place to stay for short period of time.

Bus 24 runs outside Ibis door directly to city center. Mall is next door with access to shops, restaurants and big supermarket. Staff was friendly and spoke English too. Good breakfast is available at both Ibis and Ibis Budget. Rooms need a bit of renovation.

It seemed to me that the rooms are something smaller than average. Anyway, in general terms everything's ok. Location is not the very best considering Paris Subway. First station wasn't very far away but it was difficult to walk to, so, a Bus was necessary. Add to this that the Metro line was closed during part of my stay...