ibis Paris Porte de Bercy 3 stars

Customer review rating (ALL Rating) 3.7/5 743 reviews

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Description

Hotel extras

  • Certified ALLSAFE

  • Paid, covered private parking lot

  • Classic restaurant - Bar

  • Seminar rooms that can host up to 110 people

  • Close to Accor Arena, Lyon, Bercy and Austerlitz stations, Bercy Village

Our accommodation(s)

Hotel location

ibis Paris Porte de Bercy

2, Place de l' Europe
94220 CHARENTON LE PONT
France

GPS:48.825239, 2.394129

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  743 reviews

TripAdvisor Rating  3.0/5  811 reviews

Comfortable stay.

Customer review rating 3.5/5

Helen Couples - Confirmed reviews ALL

Having been stuck in the channel tunnel for over 3 hours on a train that broke down,we arrived tired and hungry and it would have been nice to receive a welcome drink on arrival this did not happen despite me telling reception of our ordeal and I thought I was a silver member!apart from this rest of stay was comfortable,breakfast was good ,bar was in a nice setting, we slept well but discovered on departing our room the mattress had old stains on it,but I don't think housekeeping had noticed this

Dear Helen Susan C., Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently, we didn't succeed this time. To inform you, the welcome drink is only available from 3-star hotel. If you give us the opportunity to regain your trust, we will be delighted to offer you the very best that our customers enjoy every day. Yours sincerely, Leyla Service commercial

Poor customer service

Customer review rating 0.5/5

Al Business - Confirmed reviews ALL

Second time in the hotel and noticed the same poor customer service standards and practice at the reception desk starting from the manager down to other staff behind the desk except a lovely polite blond lady

Dear MOHAMED ALI B., Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently, we didn't succeed this time. If you give us the opportunity to regain your trust, we will be delighted to offer you the very best that our customers enjoy every day. Yours sincerely, Leyla Service commercial

AMAZING!

Customer review rating 5.0/5

Bella Couples - Confirmed reviews ALL

Very tip top

Bad experience

Customer review rating 0.5/5

Ayman B. Solo - Confirmed reviews ALL

the key of my room was not working since the receptionist could not activate.

Dear AYMAN B., Thank you for taking the time to tell us about your experience at the Ibis Paris Porte de Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leyla Service commercial

Nice stay good location

Customer review rating 5.0/5

Greg Couples - Confirmed reviews ALL

Very nice bathroom and the best bed

Dear GRIGORIOS P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leyla Service commercial

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Other web-users rate our hotel

  • 276 reviews 6.5/10 Location
  • 591 reviews 5/10 Room
  • 431 reviews 7.1/10 Service
  • 10 reviews 6/10 WiFi
  • 235 reviews 5.2/10 Cleanliness
  • 176 reviews 7.7/10 Breakfast
  • 103 reviews 3.9/10 Amenities

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