ibis Paris Bercy Village 12th 3 stars

Customer review rating (ALL Rating) 4.4/5 2,217 reviews

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Description

Hotel extras

  • Hotel in Bercy, near the Accor Arena (800 m away)

  • Restaurant, bar, breakfast and brunch with fresh products

  • Two meeting rooms measuring 538 sq.ft. and 323 sq.ft.

  • In the heart of Bercy Village: cinemas, bars, restaurants, park

  • Close to metro line 14 and Gare de Lyon

Our accommodation(s)

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Room 1

Hotel location

ibis Paris Bercy Village 12th

19, place des Vins de France
75012 PARIS
France

GPS:48.832316, 2.38663

Access and transport

Hotel services

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On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Kiosk

Launching July 21, discover our new concept: the KIOSK! The kiosk is that special little place everyone knows. A neighborhood corner store that has always been there: open, familiar and accessible.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,217 reviews

Customer review rating 5.0/5

Adebimpe O. Families - Confirmed reviews ALL

Hello Adebimpe, Thank you so much for your wonderful feedback! We're thrilled to hear that you and your daughter enjoyed your stay with us and found our location and staff to your liking. Bercy Village is indeed a charming spot, and we're glad it added to your experience. We can't wait to welcome you both back on your next visit! Warm regards, ibis Paris Bercy Village 12ème

Customer review rating 4.0/5

Avner G. Business - Confirmed reviews ALL

Hi Avner, Thanks so much for taking the time to share your lovely feedback! We're thrilled to hear that you had a good experience at our hotel. It truly means a lot to us. If you ever find yourself back in Paris, we’d love to welcome you again for another pleasant stay. Take care and see you soon! ibis Paris Bercy Village 12ème

Customer review rating 4.0/5

Ellen S. G. Business - Confirmed reviews ALL

Dear Ellen S-G. , Thank you for taking the time to share your detailed feedback and for your loyalty to the ibis brand. First of all, I sincerely apologize that your arrival did not meet the level of service you were expecting, especially regarding your request for a lower-floor room. We understand how important this was considering your health and mobility concerns, and I am sorry that the communication from our team caused unnecessary uncertainty and frustration. Please be assured that your comments have been shared with the team so that we can improve the way we handle these situations with greater clarity and empathy. I am, however, pleased to read that one of our team members was able to reassure you and arrange a room on a lower floor, and that the rest of our staff made a positive impression throughout your stay. Your kind words about their friendliness and helpfulness are greatly appreciated. I also apologize for the inconvenience caused by the elevator outage. Unfortunately, the repair required specialized parts, which resulted in a longer-than-expected intervention. I fully understand how frustrating this was, particularly during a busy period with high occupancy. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with the smooth and comfortable experience you expected from us. Kind regards, Alix B. - Deputy manager Ibis paris bercy village

Customer review rating 5.0/5

Emily A. Couples - Confirmed reviews ALL

Dear Emily A. , Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that our cleanliness, decor, and staff contributed positively to your experience. It is also wonderful to know that you enjoyed the quiet atmosphere in your room despite the busy concert nearby. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, ibis Paris Bercy Village 12ème

Customer review rating 2.0/5

Marie-ann S. Couples - Confirmed reviews ALL

Dear Marie-Ann S. , Thank you for taking the time to share your feedback regarding your recent stay at ibis Paris Bercy Village 12ème. I appreciate your detailed observations, as they are invaluable in helping us enhance our guest experience. I sincerely apologize for the inconvenience you encountered upon your arrival concerning the payment issue. It is our priority to ensure that guests have a seamless check-in experience, and I regret that this was not the case for you. I am pleased to hear that our team was able to refund the early check-in fee, although it is clear that the initial confusion caused unnecessary stress after your long journey. I am delighted to note that you enjoyed our hearty breakfast and found our staff polite. However, I regret that the issue with the stained duvet was not addressed promptly during your stay. Our housekeeping team is typically vigilant in maintaining the quality of our bedding, and I will certainly communicate your feedback to ensure that such oversights are remedied in the future. Regarding the lift situation, I understand how disruptive it can be when machinery does not function as expected. We strive to maintain our facilities in optimal condition, and I will follow up with our maintenance team regarding the recurring lift issue. I appreciate your comments about the room size and the view from your balcony. While urban settings can sometimes limit sightlines, your feedback will be considered as we continuously seek to improve our accommodations. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future, and to provide you with a more enjoyable experience. Best regards, Alix B. - Deputy manager ibis Paris Bercy Village 12ème

Other web-users rate our hotel

  • 1,181 reviews 9.5/10 Location
  • 1,399 reviews 5.1/10 Room
  • 1,183 reviews 8.4/10 Service
  • 15 reviews 6.8/10 WiFi
  • 561 reviews 8.2/10 Breakfast
  • 483 reviews 6.2/10 Cleanliness
  • 239 reviews 5.3/10 Value
  • 222 reviews 7.2/10 Food

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