ibis Paris Bercy Village 12th 3 stars

Customer review rating (ALL Rating) 4.4/5 2,047 reviews

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Description

Hotel extras

  • Hotel in Bercy, near the Accor Arena (800 m away)

  • Restaurant, bar, breakfast and brunch with fresh products

  • Two meeting rooms measuring 538 sq.ft. and 323 sq.ft.

  • In the heart of Bercy Village: cinemas, bars, restaurants, park

  • Close to metro line 14 and Gare de Lyon

Our accommodation(s)

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Hotel location

ibis Paris Bercy Village 12th

19, place des Vins de France
75012 PARIS
France

GPS:48.832316, 2.38663

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DISTRICT B

Taste fresh, healthy and gourmet produce in our Green Key certified hotel. Enjoy our chefs colorful streetonomie cuisine with spices and herbs, served at our Paris Bercy Village restaurant!

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Our guest reviews

Our guest reviews

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ALL Rating  4.4/5  2,047 reviews

Customer review rating 4.5/5

Murphy J. Business - Confirmed reviews ALL

It is always such a joy to stay at this hotel!

Dear J. M. , Thank you for your kind feedback. We are delighted to hear that you had an awesome stay and that our hotel continues to bring you joy. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Paris Bercy Village 12ème

Customer review rating 4.5/5

Anna T. Business - Confirmed reviews ALL

Excellent location next to nice shops and restaurants and the metro station. Personnel are very friendly and the room was clean and comfortable. Only minus that there was no fridge in the room. Great choice we will come again !

Dear Anna T. , Thank you for your kind words regarding your recent stay at ibis Paris Bercy Village 12ème. We are delighted to hear that you found our location convenient and enjoyed our breakfast offerings. Your feedback about the absence of a fridge in the room is appreciated, and we will take it into consideration for future improvements. We look forward to welcoming you back on your next visit. Best regards, ibis Paris Bercy Village 12ème

Customer review rating 3.5/5

Chuck H. Couples - Confirmed reviews ALL

The check-in process took an hour due to the staff forgetting/overlooking us, miscommunication (it wasn't a few minutes wait), and general understaffing. Part of the room was renovated, but other parts could definitely use a touch-up. The hotel is located at Bercy Village, and is very close to the metro stop. The rooms are decently sized.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. First and foremost, please accept our sincere apologies for the delay you experienced during check-in. Waiting for nearly an hour is certainly not the standard of service we strive to provide. We regret the oversight and miscommunication you encountered, as well as any impression of understaffing. Your comments have been shared with our team so we can improve both our organization and communication, especially during busy periods. We also appreciate your honest remarks regarding the condition of the room. While we are pleased that you noticed some of the recent renovations, we acknowledge that certain areas still require attention. Your feedback is valuable and will help us prioritize further improvements. On a more positive note, we are glad you enjoyed our convenient location near Bercy Village and the metro, as well as the room size. We truly hope to have the opportunity to welcome you back and provide you with a much smoother and more enjoyable experience. Best regards Alix B. - Deputy manager

Customer review rating 3.5/5

Ava A. D. Couples - Confirmed reviews ALL

It's my 2nd time there, for a concert and for a weekend off, and I like it ! The Village is so close, the train station too and the neighbourhood is quite most of the time. My sole issue is the "hotness" of the rooms. For a reason I cannot understand, in April and in February, while the weather is actually not so good, and without any heater on, we were boiling. I don't usually overheat in my sleep and it happens twice there, in two different rooms/floors/types of rooms, so it's worth saying. Other than that, great service, really clean, good WiFi and nice staff

Dear Ava A. D. , Thank you for sharing your feedback regarding your recent stays at ibis Paris Bercy Village. We are pleased to hear that you enjoyed our prime location and found our service and facilities to your satisfaction. We sincerely apologize for the discomfort you experienced regarding the temperature in the rooms during your visits. We understand how important a comfortable environment is for a restful stay. Your observations will be noted, as we continually strive to improve our guests' experiences. It is encouraging to know that you appreciated our cleanliness and the quality of our staff's service. Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, ibis Paris Bercy Village 12ème

Customer review rating 5.0/5

Herve H. Solo - Confirmed reviews ALL

Quick check in check out Comfortable. Conveniently located near metro 14

Dear Herve H. , Thank you for your positive feedback regarding your recent stay at ibis Paris Bercy Village 12ème. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations. Your appreciation of our quick check-in and check-out process is also valued. Goodbye and best regards, ibis Paris Bercy Village 12ème

Other web-users rate our hotel

  • 1,143 reviews 9.5/10 Location
  • 1,345 reviews 5.3/10 Room
  • 1,151 reviews 8.5/10 Service
  • 17 reviews 8.6/10 WiFi
  • 546 reviews 8/10 Breakfast
  • 477 reviews 6.6/10 Cleanliness
  • 235 reviews 5/10 Value
  • 51 reviews 6/10 Bar

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