ibis Paris Bercy Village 12th

ibis Paris Bercy Village 12th 3 stars

Customer review rating (ALL Rating) 4.4/5 1,996 reviews

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Hotel extras

  • Near the Accor Arena

  • Congenial terrace, ambient music in the afternoon.

  • Adjoining rooms upon request

  • Restaurant and District B bar: friendly, natural and full of fizz.

  • Brand new hotel!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Paris Bercy Village 12th

19, place des Vins de France
75012 PARIS
France

GPS:48.832316, 2.38663

Telephone +33 1 49 28 06 06

Fax +33 1 49 28 06 20

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

District B

Come to District B to lounge, play, work alone or with others, drink, eat, and chat. Fresh, healthy, gourmet products to delight all.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,996 reviews

TripAdvisor Rating  4.0/5  2,031 reviews

Good location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

5 nights in September . Bedroom too small , breakfast good .

Dear K B., We very much appreciate your comments regarding your stay at the ibis Paris Bercy Village 12ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine AZAHAF - Sales and Customer Experience Manager

Good stay

Customer review rating 4.5/5

Carlo Couples - Confirmed reviews ALL

A good experiencd

Hello, We very much appreciate your comments regarding your stay at the ibis Paris Bercy Village 12ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous on ! Don’t hesitate to leave us a comment on the website TripAdvisor this would be extremely nice https://www.tripadvisor.fr/Hotel_Review-g187147-d197496-Reviews-Ibis_Paris_Bercy_Village_12eme-Paris_Ile_de_France.html Sincerely, Amine AZAHAF – Sales and Customer Experience Manager

Very Good Stay

Customer review rating 4.0/5

Millyk Families - Confirmed reviews ALL

It is clean - Staff is very friendly and has given us extra Sheet we have asked for. It is very good located quite close to Metro Line. Room was also very quiet as we also asked for. Breakfast was also very good. There is also a bar where you can sit and have a drink which is also quite nice. So overall very pleasant stay.

Hello, We very much appreciate your comments regarding your stay at the ibis Paris Bercy Village 12ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous on ! Don’t hesitate to leave us a comment on the website TripAdvisor this would be extremely nice https://www.tripadvisor.fr/Hotel_Review-g187147-d197496-Reviews-Ibis_Paris_Bercy_Village_12eme-Paris_Ile_de_France.html Sincerely, Amine AZAHAF – Sales and Customer Experience Manager

Tiny room comfortable bed

Customer review rating 3.0/5

Graham Couples - Confirmed reviews ALL

Surprised by how small the room was and no complementary tea or coffee, but bed was comfortable

Dear GRAHAM W., Thank you for taking the time to tell us about your experience at the ibis Paris Bercy Village 12ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amine AZAHAF – Sales and Customer Experience Manager.

Good stay but rude person at the desk

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Disrespectful, ill-mannered and patronizing person at the desk. I’m specifically talking about that man who worked overnight on Monday August 29th (Kenneth? I believe), everyone else was nice, helpful and even friendly. So at 11:30pm I asked that guy what time the bar closes, he tells me midnight. Fine, I come back down at 11:50pm to ask for a cocktail, only to find out that his definition of bar does not include cocktails. I’m fine with it, that’s not even what I’m upset about. I then try to ask him what time the bar opens on the following day but he doesn’t let me finish my sentence and cuts me off 4 or 5 times. Why? because he assumes that I want to argue with him the time he told me that the "bar" opens (which 1. makes zero sense, what’s the point of arguing about that, and 2. interestingly enough is now the version of the "bar" that serves alcoholic beverages). After these 4-5 interruptions, I let him fully shut up THEN when there’s 2 seconds of silence I try to open my mouth again only for him to talk over me AGAIN, with hands waving and speaking even louder. He was close to yelling at this point. This whole interaction was incredibly rude and embarrassing. I don’t know if it’s because I look young that he acted this way but I have never been treated this way before, ever. And by ever I mean in life, not just hotel or even work: listening to people when they talk is supposed to be basic education and courtesy, let alone when you work in the hotel industry. Every summer when I stop in Paris I choose this place because the neighborhood feels safe and people are friendly. Not sure if I’ll come back to this hotel. On the positive side however, the room was clean and had a nice view, the breakfast was awesome and the hotel is conveniently located near restaurants, a park, a movie theater and the subway.

Dear REINE T., Thank you for taking the time to write to us following your stay at the Ibis Paris Bercy Village. We apologize for the inconvenience and thank you for taking the time to write to us. We are very concerned to offer quality services to our customers, to improve them your feedback is very valuable to us. The General Manager was immediately informed of your comments. She sensitized her entire team to prevent the situation from happening again. In addition, I hope that we will have the opportunity to give you an experience that reflects the values of our institution during your next visit. Respectfully, Amine AZAHAF – Sales and Customer Experience Manager.

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Other web-users rate our hotel

  • 850 reviews 9.6/10 Location
  • 1,023 reviews 6/10 Room
  • 908 reviews 8.9/10 Service
  • 14 reviews 7.4/10 WiFi
  • 426 reviews 7.6/10 Breakfast
  • 396 reviews 7.3/10 Cleanliness
  • 174 reviews 6.4/10 Food
  • 167 reviews 9/10 Vibe

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