Adagio Access Paris Porte de Charenton Aparthotel 2 stars

Customer review rating (ALL Rating) 4.2/5 949 reviews

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203 rue de Paris, 94220 CHARENTON-LE-PONT, France

Description

Hotel extras

  • At the gates of Paris

  • Near the Bois de Vincennes

  • Residential and quiet area

  • Private indoor parking

  • 24-hour reception

Our accommodation(s)

Hotel location

Adagio Access Paris Porte de Charenton Aparthotel

203 rue de Paris
94220 CHARENTON-LE-PONT
France

GPS:48.829319, 2.401215

Telephone
Fax +33 1 58 73 64 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  949 reviews

Customer review rating 2.0/5

Andreas P. Families - Confirmed reviews ALL

Let me say this first, staff is very friendly! Also, I book Accor hotels for most my stays because they have not let me done so far in terms on their overall quality - rooms and hotel standard feel the same anywhere - be it in Spain, Germany or Switzerland. This hotel is the first one that does not fit the accor brand and I stayed at two Ibis hotels in Paris before, who do deserve the accor brand. The hotel room number 4 smelled bad for the entire stay, the room does not feel inviting or like a hotel at all but more like a dorm room. The window is strategically looked right next to you while you sleep so during a colder winter month you for sure get sick.

Customer review rating 3.0/5

Tatiana C. Families - Confirmed reviews ALL

This is quite a difficult review to make. First, I booked via the Accor app and chose a fare that could be cancelled 2 days prior to the stay. I was charged the full amount anyways. I wrote to the hotel, and two days later they refunded me, but immediately charged a pre-reservation fee. OK, it’s been only two days after I checked-out, but the pre-reservation was not cancelled yet - I would expect it to be immediately cancelled after check-out. The front desk staff: they were kind. Our room: it was ready at 3:40pm (check in was 3:00pm). The staff apologized and offered us some coffee. In general, for the price and location, the room was good. Dated, lining with some stains, and several items quite worn out, but it was clean and comfortable. No noise and a nice view. I did not use the kitchen. Breakfast: this was disappointing: on the first day, there were no tables left and no one organising, so we just stood there waiting. When we finally got a table, there were no plates, forks, spoons, etc, and I realized there was a lady doing both: cleaning and refilling food and supplies. In the second day, there were very few people, but still no plates, few forks, and when I asked for a spoon after waiting quite long, the lady raised her hand as if saying ‘wait’. The food was ok, but it is a bit disturbing to see that she cleans/washes all the cutlery in a small room next to the tables with the same gloves that she cleans the tables and manipulates and serves the food. It is around 30 minutes from major attractions.

Customer review rating 5.0/5

Tessa N. Couples - Confirmed reviews ALL

Spacious room with good amenities. Very good sound proof windows. Great location. The floor and surfaces could have been cleaner.

Customer review rating 2.0/5

Marta V. Families - Confirmed reviews ALL

The place is poorly maintained. The room was not what we expected, and definitely not what we could've seen in the pictures. Room has no regular heating, it was freezing cold when we arrived, and it had two heaters inside (one was broken). Toilet, without a place to wash hands, separated from the bathroom. Although, I booked for 3 persons, the 3rd bad - sofa was not set, and a receptionist told me to set it on my own.

Dear Marta V., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the discrepancies you encountered, especially concerning the room's condition and the heating issues. We strive to ensure that our accommodations meet our guests' expectations, and it is disheartening to learn that this was not your experience. Additionally, I regret any inconvenience caused by the sofa bed setup and the restroom facilities. Your comments will be shared with our team for further review as we continually seek to enhance our services. Thank you for your understanding. Samir Yaou, Director - General Manager

Customer review rating 0.5/5

Junior M. V. Business - Confirmed reviews ALL

My stay at this property was objectively unacceptable and far below the standards advertised and expected from an Accor brand. The room was in very poor condition: dirty and worn walls, damaged and chipped furniture, broken skirting boards, sticky floors and a general lack of proper maintenance and cleanliness. The room was cold and heating was provided only by a small portable electric heater plugged into a wall socket, which felt unsafe and completely inappropriate for a hotel room. Wi-Fi did not work at all, making it impossible to work or even use basic online services. In addition, I did not receive my room key upon arrival due to a computer system failure that had apparently been ongoing for hours. I was shown an alternative room, which was in even worse condition than the first one, confirming that the issue was structural and not accidental. The room bore no resemblance to the photos and description shown online. The reality was a degraded and stripped-down version of what is advertised, without the finishes, amenities or comfort suggested on the website. This felt misleading. Despite immediately reporting all issues on site, no effective solution was offered and the hotel management was not available. Under these conditions, it was impossible to stay, and I was forced to leave the hotel despite having fully prepaid my stay. Overall, the experience was extremely disappointing and not acceptable for any hotel, let alone one belonging to an international group.

Other web-users rate our hotel

  • 874 reviews 9.1/10 Location
  • 1,200 reviews 6/10 Room
  • 1,074 reviews 8.9/10 Service
  • 18 reviews 4.4/10 WiFi
  • 454 reviews 6.7/10 Cleanliness
  • 272 reviews 7.3/10 Value
  • 220 reviews 3.7/10 Vibe
  • 179 reviews 6.2/10 Breakfast

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