Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,483 reviews

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Pullman Paris Centre - Bercy - Image 1
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1 rue de Libourne, 75012 PARIS, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,483 reviews

Customer review rating 3.5/5

Dinotanterubio O. Business - Confirmed reviews ALL

Pros: Good location (near train and bercy village), free coffee / drinks in minibar, and clean. Negatives: Breakfast is the same everyday - lacks protein. Gym was small. Need to call front desk for dental kit (not supplied if no call).

Dear Dinotanterubio, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to read that you appreciated our convenient location, the cleanliness of the hotel, as well as the complimentary minibar amenities — your positive comments truly mean a lot to our team. We are, however, sorry to learn that some aspects of your experience did not fully meet your expectations. Your feedback regarding the breakfast variety, particularly the availability of protein options, has been carefully noted and will be shared with our culinary team for review. We also acknowledge your comments about the gym size and the dental kit request process, and we will reflect on how we can improve the overall guest experience in these areas. We sincerely hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Warm regards, Céline - Guest Experience Manager

Customer review rating 4.5/5

Mellonie B. Families - Confirmed reviews ALL

Well located beautiful

Dear Mellonie B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your visit and had a positive experience, including your early check-in. Your satisfaction is our priority, and we truly appreciate your feedback. We look forward to welcoming you back soon for another enjoyable stay. Maryème - Guest Experience Associate

Customer review rating 3.5/5

Larson B. Business - Confirmed reviews ALL

While the hotel is well located -- there are some fit and finish problems at this price point. Specifically, the showers seem to have highly variable water pressure (of the times I have been there) -- and should have a clear PM schedule to deal with the scaling & hard water build up. Additionally, at nighttime female collogues have noted that the surrounding areas do not always feel safe and recommended working with surrounding establishments to reduce night time vagrants.

Dear Mr Larson, Thank you for sharing your detailed feedback following your stay with us. We are pleased to read that you appreciated our location. However, we sincerely regret that certain aspects of your experience did not meet your expectations. Your comments regarding the variability in water pressure and the effects of scaling have been carefully noted and shared with our technical team. Please be assured that we are continuously working on preventive maintenance measures to ensure consistent comfort in all our rooms. We are also particularly attentive to your remarks concerning the feeling of safety in the surrounding area at night. While this environment is beyond the direct control of the hotel, we take such feedback very seriously and are in regular contact with local authorities and nearby establishments to contribute to a safe and reassuring atmosphere for our guests and team members. We truly appreciate your insights, which help us to improve, and we hope to have the opportunity to provide you with a more seamless experience in the future. Warm regards, Céline - Guest Experience Manager

Customer review rating 4.0/5

Florent J. Business - Confirmed reviews ALL

very good stay - Check out took too long but overall, I was satisfied

Dear Mr. J., Thank you for your positive feedback regarding your recent stay. We appreciate your satisfaction and are sorry to hear that the check-out process was prolonged. Your comments will be taken into consideration as we strive to enhance our services. We hope to have the opportunity to welcome you again in the near future Maryème - Guest Experience Associate

Customer review rating 2.5/5

Thierry D. Friends - Confirmed reviews ALL

The room was clean but after taking the time to express my preferences in you All app before the check-in, I was surprised to see that I had a room on the 3rd floor (not a high floor as I read at booking time), especially when a friend who booked a similar room type was on the 6th. He also had a coffee machine (not sure if it was a Nespresso or not though), while I had just tea bags and freeze-dried / instant coffee. The other negative point was the gym. We were a few people (other guests I didn't know) in the gym and none of us could not make the bike, nor the treadmills work. The pool was closed on day 1 of my booking, but the information was shared earlier. Finally, on a personal note, I would encourage any other type of floor than carpet in the room.

Dear Mr D., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to read that you appreciated our convenient location. However, we sincerely regret that several aspects of your experience did not meet your expectations. We are particularly sorry that your room allocation did not reflect the preferences you had shared prior to your arrival. Please accept our apologies for this oversight, as well as for the inconsistency you experienced in room amenities compared to another guest. This is certainly not the level of attention to detail we aim to provide. We also regret the inconvenience encountered in the gym, where equipment was not functioning properly during your visit. This is unacceptable, and your comments have been immediately shared with our technical team to ensure prompt resolution and prevent recurrence. Regarding your remark about the flooring, we truly appreciate your feedback, which helps guide our ongoing improvements and future renovations. Thank you again for your valuable insights, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience. Warm regards, Céline - Guest Experience Manager

Other web-users rate our hotel

  • 979 reviews 9.2/10 Location
  • 1,492 reviews 7.5/10 Room
  • 2,720 reviews 9.1/10 Service
  • 11 reviews 8.3/10 WiFi
  • 711 reviews 8.2/10 Comfort
  • 678 reviews 8.6/10 Breakfast
  • 435 reviews 7.4/10 Cleanliness
  • 423 reviews 8.8/10 Wellness Area

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