Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,347 reviews

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1 rue de Libourne, 75012 PARIS, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,347 reviews

TripAdvisor Rating  4.4/5  4,017 reviews

Certificate of excellence 2025

Customer review rating 1.5/5

Alun D. Business - Confirmed reviews ALL

I stay with you around 2 or 3 times a month and I have found a strong deterioration in the quality of service over the last month. During my most recent stay I had to wait over an hour for my room service order which arrived cold. The plate was taken away and reheated in a microwave despite me insisting that it was prepared new. It arrived hard and difficult to eat. At no point was an apology offered. I have had a service quality issue on each of my last 3 stays. I am strongly considering changing hotels for future stays.

Dear Mr D., Thank you for taking the time to share your feedback and for your continued loyalty to our hotel, with such frequent stays. We are truly sorry to read about your recent experiences and the noticeable decline in service quality you have encountered over the past month. Please accept our sincere apologies for the unacceptable delay in your room service order and for the condition in which the meal was delivered. Reheating a dish in a microwave after such a delay, especially despite your request for a freshly prepared meal, is clearly not in line with our service standards. We are equally sorry that no apologies were offered at the time — this should never happen. We are particularly concerned to learn that similar service issues occurred during each of your last three stays. Your feedback has been shared with our management and operational teams, and immediate actions are being taken to address these shortcomings and restore the level of quality you rightfully expect from us. As a gesture of our sincere apologies and to thank you for your loyalty, 5,000 ALL points have been credited to your account. We hope this gesture reflects our commitment to regaining your trust. We truly value your business and would very much appreciate the opportunity to welcome you again and provide you with the consistent, high-quality experience that has brought you back to us so often in the past. Kind regards, Céline - Guest Experience Manager

Customer review rating 4.5/5

Michael B. Couples - Confirmed reviews ALL

Upgrade announced at reception but received what I booked, no consideration for Diamond Statut, either in the room as for officially announced free breakfast at WE.

Dear Michael B., Thank you for sharing your feedback. We appreciate your loyalty as a Diamond member, and we regret that your experience did not fully meet your expectations regarding the room upgrade and breakfast. Your comments are valuable to us as we strive to enhance our services. Céline - Guest Experience Manager

Customer review rating 5.0/5

Sandro S. Friends - Confirmed reviews ALL

Good bedding, staff is amazing, amenities were great

Dear Sandro S., Thank you for your kind words regarding our bedding, staff, and amenities. It is gratifying to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back in the future. Céline - Guest Experience Manager

Customer review rating 5.0/5

Arunjagaraj H. Families - Confirmed reviews ALL

The staff are the best

Dear Arunjagaraj H., Thank you for your kind words about our staff and your positive experience at our hotel. We strive to provide exceptional service and are delighted to hear you enjoyed your stay. Céline - Guest Experience Manager

Too cold for winter

TripAdvisor rating 2.0/5

Hyoshin C TripAdvisor review

Next to a small village with plenty of restaurants, cafes and a metro station. Pretty convenient and quiet, but there's a bit of a distance to city center. I've stayed there with the family for 4 nights, however, the room was extremely cold at night. The heater didn't seem to function properly, so I requested many times "everyday" to have it fixed. The only response I ever got everyday was that a technician will come and look into it in 10 minutes, but never came during the whole stay. Now the whole family is coughing. This is not the level of service I had expected with the price paid for the family room!

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Other web-users rate our hotel

  • 948 reviews 9.3/10 Location
  • 1,471 reviews 7.6/10 Room
  • 2,679 reviews 9.2/10 Service
  • 12 reviews 6.7/10 WiFi
  • 709 reviews 8.2/10 Comfort
  • 669 reviews 8.7/10 Breakfast
  • 453 reviews 8/10 Food
  • 419 reviews 7.6/10 Cleanliness

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