Pullman Paris Centre - Bercy Hotel 4 stars

Having stayed at this Pullman several times, I find it remarkable how consistently professional and welcoming the staff are. The accommodations are top rate as well. Keep up the good work!

Stayed at the Pullman Hotel Bercy Village in Paris for six nights. Breakfast was ok, not bad, not great. Very good croissants. There was a large strip mall of shops, restaurants and a cineplex movie theater just two blocks away from Hotel. Could not exchange US for Euros at hotel, which bothered us as I had then walk six blocks to the nearest ATM. Service counter and other wait staff were great. But the limited menu from the bar would not allow us the better choices from the room service menu. I almost went to my room to order a pizza and then bring it down to eat in the bar, which had a nice atmosphere to dine in. Room was nice, comfy, window opened a bit so you can get air. No top sheet so you slept on a really nice bed with a cozy feather blanket, for six straight nights.

Excellent staff in the lounge:bar area who make you feel welcome and at home. Housekeeping and Security also great. Front desk has not always been my favorite part of the stay.

Very nice experience indeed. The hotel personell very well organized. The restaurant service - excellent (nice, attentive, they went out their way to help if needed)

Great staff service, good room with view, breakfast had good variety and quality. We stayed during the train strike and staff member, Gabrielle helped us book a flixbus after checking our train had been cancelled, she was a wonderful help.

We stayed at Pullman Bercy for several days and really liked it. The Hotel is perfectly located in a quiet neighbourhood not so far away from Metro. The staff was pretty helpful and nice. The rooms were clean and comfortable. The breakfast was pretty basic (without porridge) though. Overall, I would recommend Pullman Bercy for your stay in Paris.

We had a warm welcome at the reception, the receptionist was really friendly, smiley, asked us how our trip to Paris was and explained everything well. The room was nice and clean with all amenities needed. Even a bose sound system to connect with you iphone :-) which was really nice. The breakfast was good, but the buffet had a lack of signs and also the waiter could not clarify everything - the ingredients of the juices for example. It was nice that it was possible to have a later check out, but at the check out the receptionist was not so friendly - he did not say anything nor asked how our stay was. The guest services girl (described as fashionista/foodie of the hotel) was very friendly and helped us out with our lack of french language knowledge and called the parking garage to solve our problem :-) Hopefully my feedback is useful. Overall it was a really good stay in a beautiful hotel.

I didn't get it back my deposit money, even today(13,1,2020) . So I'm very upset . please check my card and my money back. As soon as possible!!!!

the Pullman Hotel added to the majestic experience of Paris. Lise the Vibe Manageress was very helpful and assisted us with the bookings tof Disneyland and the Palace of Versailles Tickets. She gave us up to date information as to the status of the ongoing strikes in Paris and advised us on what public transport was available. She is a real asset to the Hotel. The hotel arranged a shuttle from and to the airport for our 2 families,. The hotel has five star standards and the breakfast was excellent catering for even gluten free diets. The rooms were spotless and the beds were very comfortable,in fact the most comfortable maresses ever. We will definitely always book at the Pullman hotel when we are in Paris. The Hotel is very central,safe and close to the metro, and has more than sufficient restaurants and convenience stores around it. We highly recommend this hotel for both family holidays and for business travel. Thank Hotel Pullman you made our visit to Paris extra special.

Very friendly personnel, clean and large rooms.

Hotel at a very convenient location. Going though some facade work, we got upgraded to remedy for the work happening in front of our window as we were staying many days. Room upgrade was with mattress top made of feathers. As I suffer allergy, we got helped right away to fix the problem and were helped to facilitate our move from one room to the others. Very nice, pleasant and engaging hotel employees both at reception, breakfast buffet room and parking area. We will return.

The first minute my family entered Paris metro, a thief opened my wife's bag and put his hand in it. This really shocked us and gave us a very bad image about Paris. Qi changed this. When we met Qi in the hotel, he gave us a very warm welcome and helped to calm us. Every morning before we went out, we always checked with Qi: where to go, which route to take, which restaurant to eat, ...... Paris is not that bad as the first minute at all.

I've stayed at the Pullman in Paris City Bercy on a few occasions over the last 8 Years and always had a great time. The issue had on my last occasion I stayed (09-12 Dec 19) requires a negative response. Although this may be taken as trivial it is of value to me. I had a full bar of Cadburys Chocolate removed from the fridge in my room on 10 Dec 19 room number 721. I asked about this at the desk and was told that it would be looked into but received no update what’s so ever. Although this is a low cost non important item it’s the principle that is the issue here. My job is a Security lead Associate for my Company and one of the items we check regularly is the overall security aspects of the hotels we use. This issue has made me think twice about my company using the Pullman in future for business accommodation. As a professional I’m feeding this back to you firstly without taking to social media and leaving a negative comment for all to see. I sincerely hope that I get some answers from Pullman on this soon. Thanks Brian

I would not recommend this hotel...you will receive conflicting information from the staff. Most of the staff are not friendly at all. There are better hotels than this hotel and at better locations. It is not value for money

I would like to Thank Ms. Aurore Restuccia & Mr. Hamid for their help, support & planning my entire Paris itinerary. They were angles & did fantastic planning. Mr. Hamid was a guide without physical presence. Never imagined hotel can provide such an excellent service. Thanks both of you. God Bless both & see you very soon again.