Pullman Paris Centre - Bercy Hotel 4 stars

Customer review rating 4.5/5 10,340 reviews
Pullman Paris Centre - Bercy
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+ 26 Services
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Hotel extras

  • In the heart of Bercy. 5 min walk from the metro offering direct access to central Paris

  • The best breakfast in France according to trivago customers

  • Modular conference space with outdoor terraces

  • Connecting rooms for families

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ORLYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Hairdressing salon
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 35 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Due to a technical problem, the wellness areas (pool, sauna, steam room and spa) will be closed until summer 2020.

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012
paris
france

Tel: +33144673400

Fax: (+33)1/44673401

Contact email

Check-in from 14h00

Check out up to 12h00

  • PARIS :   24 TERROIRS DE FRANCE

  • LINE 14 COURS ST EMILION :   14 COUR ST EMILION

  • PARIS CENTRE :   PERIPHERIC BELT

  • By plane

    PARIS ORLY At 12km / 8 miles - Shuttle paying

  • By plane

    ROISSY CHARLES DE GAULLE At 20km / 12 miles

  • By train

    PARIS GARE DE LYON At 2km / 1 miles

GPS :48.831522, 2.387074

Our accommodations

Enter a sleek space, dive into a cozy bed and enjoy the comfort and well-being of the Pullman Paris Centre-Bercy hotel. Bath robes, slippers, hair dryer and iron are available in your room.

Accessible room

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE ROOM, 1 King Size Bed, High Floor

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR FAMILY ROOM, 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR FAMILY ROOM, 2 Connecting Rooms, 3 Double Beds

  • Max. number of persons: 6
  • Area: From 54
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM, 2 single beds

  • Max. number of persons: 3
  • Area: From 27
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, 180° View

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

DUPLEX SUITE, 1 King Size Bed, High Floor, Paris View

  • Max. number of persons: 4
  • Area: From 44
  • Views: City side *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

PRESIDENTIAL SUITE, 2 King Size Beds, 1 Double Sofa Bed, High Floor, Paris View

  • Max. number of persons: 6
  • Area: From 105
  • Views: City side, Panorama view *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

L'ESPRIT DU 12ÈME

Type of cuisine: Bistronomy

At the Esprit du 12ème you will find a warm atmosphere inspired by the neighborhood's wine-making past. Our Chef offers original, delicate and intensely flavorful cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIVE CORNER

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 35

  • Maximum size: 507

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Pullman Paris Centre - Bercy

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,340 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,583 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay for work trip

Customer review rating 4.5/5

Susan N. Business - 13/02/2020 Confirmed reviews ALL

Good hotel in great location for my office. Very comfortable rooms and lounge/reception area. Friendly staff

Dear Susan Carol N., Thank you for taking the time to tell us about your experience at the Pullman Paris Bercy. Your notes are very precious to us, rest assured that proper actions will be taken in order to improve the quality of the mentionned services. We wish you a lovely day! :) Bochra Djediani - Guest Relation

close to metro, clean

Customer review rating 4.5/5

Arzu Business - 09/02/2020 Confirmed reviews ALL

met all my expectations, good variety of food for breakfast, very nice people at the reception

Dear Mr N., We thank you very much for this excellent review:) We hope to welcome you again, Sincerely Céline Girault Guest Experience Manager

The place to be...

Customer review rating 4.5/5

S. H. Families - 04/02/2020 Confirmed reviews ALL

Extremely friendly and service minded personnel. Beautiful view over Paris. Splendid room. Delicious breakfast every morning.

Dear Mr S., We thank you so much for this amazing review:) You are totally right, the Pullman Bercy is the Place To Be in Paris, Do not hesitate to share it on Tripadvisor too, we will be gratefull. Have a lovely day, Céline Girault Guest Experience Manager

Classy and professional

Customer review rating 4.5/5

Eddie Business - 31/01/2020 Confirmed reviews ALL

Having stayed at this Pullman several times, I find it remarkable how consistently professional and welcoming the staff are. The accommodations are top rate as well. Keep up the good work!

Dear Mr M., We thank you very much for this amazing review:) Do not hesitate to share on Tripadvisor or Google as well, we will be gratefull. We hope to have the pleasure to welcome you very soon:) Sincerely, Céline Girault Guest Experience Manager

Nice hotel....but

Customer review rating 4.5/5

Steven J. W. Business - 30/01/2020 Confirmed reviews ALL

Stayed at the Pullman Hotel Bercy Village in Paris for six nights. Breakfast was ok, not bad, not great. Very good croissants. There was a large strip mall of shops, restaurants and a cineplex movie theater just two blocks away from Hotel. Could not exchange US for Euros at hotel, which bothered us as I had then walk six blocks to the nearest ATM. Service counter and other wait staff were great. But the limited menu from the bar would not allow us the better choices from the room service menu. I almost went to my room to order a pizza and then bring it down to eat in the bar, which had a nice atmosphere to dine in. Room was nice, comfy, window opened a bit so you can get air. No top sheet so you slept on a really nice bed with a cozy feather blanket, for six straight nights.

Dear Mister W., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your global experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the pleasure to welcome you again, Best regards, Céline Girault Guest Experience Manager

Good stay

Customer review rating 4.5/5

Karen Business - 28/01/2020 Confirmed reviews ALL

Excellent staff in the lounge:bar area who make you feel welcome and at home. Housekeeping and Security also great. Front desk has not always been my favorite part of the stay.

Dear Madam W., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

The staff so attentive.

Customer review rating 4.5/5

Jolanta Business - 27/01/2020 Confirmed reviews ALL

Very nice experience indeed. The hotel personell very well organized. The restaurant service - excellent (nice, attentive, they went out their way to help if needed)

Dear Mrs M., We thank you very much for this amazing comment, We are so glad to read that you really enjoyed your stay with us. We will share it with the Team, and Corentin. We hope to have the pleasure to welcome you again, Sincerely, Céline Girault Guest Experience Manager

All was good

Customer review rating 4.5/5

Paul D. Couples - 24/01/2020 Confirmed reviews ALL

Great staff service, good room with view, breakfast had good variety and quality. We stayed during the train strike and staff member, Gabrielle helped us book a flixbus after checking our train had been cancelled, she was a wonderful help.

Dear Mr D., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team and Gabrielle. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

A nice and clean Hotel

Customer review rating 4.5/5

Ekaterina Families - 20/01/2020 Confirmed reviews ALL

We stayed at Pullman Bercy for several days and really liked it. The Hotel is perfectly located in a quiet neighbourhood not so far away from Metro. The staff was pretty helpful and nice. The rooms were clean and comfortable. The breakfast was pretty basic (without porridge) though. Overall, I would recommend Pullman Bercy for your stay in Paris.

Dear Mrs E., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Girault Guest Experience Manager

A really nice stay

Customer review rating 4.5/5

B. Couples - 14/01/2020 Confirmed reviews ALL

We had a warm welcome at the reception, the receptionist was really friendly, smiley, asked us how our trip to Paris was and explained everything well. The room was nice and clean with all amenities needed. Even a bose sound system to connect with you iphone :-) which was really nice. The breakfast was good, but the buffet had a lack of signs and also the waiter could not clarify everything - the ingredients of the juices for example. It was nice that it was possible to have a later check out, but at the check out the receptionist was not so friendly - he did not say anything nor asked how our stay was. The guest services girl (described as fashionista/foodie of the hotel) was very friendly and helped us out with our lack of french language knowledge and called the parking garage to solve our problem :-) Hopefully my feedback is useful. Overall it was a really good stay in a beautiful hotel.

Dear Madita B., Thank you very much for this oustanding review following your stay with us. We shared it with Lise, and the all Team. I transfered you feedback at the check out at our Management to make sure that this incident won't happen again. We hope to have the pleasure to welcome you again, Sincerely, Céline Girault Guest Experience Manager

Deposit money

Customer review rating 4.5/5

Duckkyung Families - 13/01/2020 Confirmed reviews ALL

I didn't get it back my deposit money, even today(13,1,2020) . So I'm very upset . please check my card and my money back. As soon as possible!!!!

Dear Mr H., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry about the money still blocked on your account. The Front Office Manager released the money today. At Pullman, we strive to provide a superior service experience for every customer; Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Céline Girault Guest Experience Manager

MAGICAL AND FIVE STAR TREATMENT

Customer review rating 4.5/5

Helen C. Families - 11/01/2020 Confirmed reviews ALL

the Pullman Hotel added to the majestic experience of Paris. Lise the Vibe Manageress was very helpful and assisted us with the bookings tof Disneyland and the Palace of Versailles Tickets. She gave us up to date information as to the status of the ongoing strikes in Paris and advised us on what public transport was available. She is a real asset to the Hotel. The hotel arranged a shuttle from and to the airport for our 2 families,. The hotel has five star standards and the breakfast was excellent catering for even gluten free diets. The rooms were spotless and the beds were very comfortable,in fact the most comfortable maresses ever. We will definitely always book at the Pullman hotel when we are in Paris. The Hotel is very central,safe and close to the metro, and has more than sufficient restaurants and convenience stores around it. We highly recommend this hotel for both family holidays and for business travel. Thank Hotel Pullman you made our visit to Paris extra special.

Dear Mrs P., We thank you so much for this amazing review following your stay with us. We share it with Lise and all Staff, it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to post it on Tripadvisor too, We hope to welcome you again, Sincerely, Céline Girault Guest Experience Manager

Nice hotel well located

Customer review rating 4.5/5

Alexander Families - 09/01/2020 Confirmed reviews ALL

Very friendly personnel, clean and large rooms.

Dear Mr B., We thank you for this nice review following your stay with us. We are glad to read that you enjoyed it:) We hope to welcome you again, Sincerely, Céline Girault Guest Experience Manager

Confortable stay and caring hotel personal

Customer review rating 4.5/5

Pascale Families - 07/01/2020 Confirmed reviews ALL

Hotel at a very convenient location. Going though some facade work, we got upgraded to remedy for the work happening in front of our window as we were staying many days. Room upgrade was with mattress top made of feathers. As I suffer allergy, we got helped right away to fix the problem and were helped to facilitate our move from one room to the others. Very nice, pleasant and engaging hotel employees both at reception, breakfast buffet room and parking area. We will return.

Dear Madam L., We thank you very much for taking the time to share your experience following your stay with us. I am happy to read that our Team found solutions regarding the problems encountered and assure you a good experience at the end. We hope to welcome you again, Sincerely; Céline Girault Guest Experience Manager

Qi had helped us a lot

Customer review rating 4.5/5

Steven J. Families - 07/01/2020 Confirmed reviews ALL

The first minute my family entered Paris metro, a thief opened my wife's bag and put his hand in it. This really shocked us and gave us a very bad image about Paris. Qi changed this. When we met Qi in the hotel, he gave us a very warm welcome and helped to calm us. Every morning before we went out, we always checked with Qi: where to go, which route to take, which restaurant to eat, ...... Paris is not that bad as the first minute at all.

Dear Mrs & Mr J., We are so happy you met Qi for your stay in our hotel. I am so gal that you found on him a safe person to help you to succeed your trip in Paris. We hope to have the plesure to welcome you again:) Sincerely, Céline Girault Guest Experience Manager

Not good at all.

Customer review rating 4.5/5

Brian M. Business - 06/01/2020 Confirmed reviews ALL

I've stayed at the Pullman in Paris City Bercy on a few occasions over the last 8 Years and always had a great time. The issue had on my last occasion I stayed (09-12 Dec 19) requires a negative response. Although this may be taken as trivial it is of value to me. I had a full bar of Cadburys Chocolate removed from the fridge in my room on 10 Dec 19 room number 721. I asked about this at the desk and was told that it would be looked into but received no update what’s so ever. Although this is a low cost non important item it’s the principle that is the issue here. My job is a Security lead Associate for my Company and one of the items we check regularly is the overall security aspects of the hotels we use. This issue has made me think twice about my company using the Pullman in future for business accommodation. As a professional I’m feeding this back to you firstly without taking to social media and leaving a negative comment for all to see. I sincerely hope that I get some answers from Pullman on this soon. Thanks Brian

Dear Mr M., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am truly about this incident encountered during your stay, this is not reflecting our procedures and our high quality that we have at Pullman Bercy. I assure you that we do have procedures to follow when an item is missing in the room. We investigated when it happened, we did a lock reader and the Housekeeping Manager has asked to his employees. I am sorry if you did not get any answer from our Management before your departure. Do not hesitate to contact me directly for this matter, Best regards, Céline Girault Guest Experience Manager

No recommended

TripAdvisor rating 4.5/5

Shereena K Couples - 06/01/2020 TripAdvisor review

I would not recommend this hotel...you will receive conflicting information from the staff. Most of the staff are not friendly at all. There are better hotels than this hotel and at better locations. It is not value for money

Dear Shereena, We thank you for taking the time to share your experience following your stay with us. We are suprised to read your appreciation on our staff, they are the strengh of our hotel as the others reviews on Tripadvisor show. At Pullman, we strive to provide our guests with a high standard service, and we always try to find a solution to make our guests happy. Could you tell me more about your experience? You can contact me on h2192-qc@accor.com. Best regards, Céline - Guest Experience Manager

Welcoming Staff &good location

Customer review rating 4.5/5

Rajiv G. Families - 05/01/2020 Confirmed reviews ALL

I would like to Thank Ms. Aurore Restuccia & Mr. Hamid for their help, support & planning my entire Paris itinerary. They were angles & did fantastic planning. Mr. Hamid was a guide without physical presence. Never imagined hotel can provide such an excellent service. Thanks both of you. God Bless both & see you very soon again.

Dear Mr G., We thank you so much for this fantastic review! We shared it with Aurore & Hamid, do not hesite to share on Google or Tripadvisor as well... We will be gratfull. We hope to welcome you again, Sincerely, Céline Girault Guest Experience Manager

Amazingly pleasant trip to Pullman Bercy

Customer review rating 4.5/5

Nol Couples - 05/01/2020 Confirmed reviews ALL

Amazing hotel, extremely friendly and helpfull staff. Clean hotel, extremely diverse breakfast. All in all a good hotel!

Dear Mr D., We thank you very much for this amazing review. We are so happy that you enjoyed your stay. We hope to get the chance to welcome you again. Sincerely, Céline Girault Guest Experience Manager

A lovely property with an amazing staff

TripAdvisor rating 4.5/5

WaltEP Solo travel - 05/01/2020 TripAdvisor review

I stay at this hotel at least a couple times per year for my leisure trips to Paris. I enjoy the location, as it's far enough from the touristy center of Paris to be relaxing, yet Métro line 14 makes reaching the first a ten-minute ride. (Note: because this is an automated line, it was operating normally during the recent transit strikes.) The hotel itself is quite nice, having undergone significant renovations in the common areas over the past few years. Yet, what sets this property apart for me is the staff. They are warm, welcoming, caring, and always helpful. I see this as "my home in Paris" as a result. I know beyond any doubt that the staff will make every possible effort to assist me, no matter what my request is. In terms of the accommodations, I'd advise booking a premium room if you are able, as the view from the upper floors of the hotel toward the city is beautiful. Highly recommended!

Dear WaltEP, What a comment! We thank you so much for this amazing review! You are totally right about the location, the renovation, and the kindness of our Staff! They are working so hard to make every moment of your stay a real Pullman & Magnifique experience. We hope to welcome you soon again, Best regards, Céline - Guest Experience Manager
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