Pullman Paris Centre - Bercy

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Pullman Paris Centre - Bercy

Customer review rating (ALL Rating) 4.5/5 1,126 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Pool, Sothys Spa, massages, treatments, sauna for a unique well-being break

  • The LIVE Bar-Restaurant offers bistronomic cuisine in a vibrant atmosphere

  • ALLSAFE label: we welcome you in line with hygiene and safety standards

  • Communicating rooms ideal for families

  • In the heart of the lively Bercy quarter

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

Telephone +33 1 44 67 34 00

Fax +33 1 44 67 34 01

Contact email

  • PARIS:  24 TERROIRS DE FRANCE

  • LINE 14 COURS ST EMILION:  14 COUR ST EMILION

  • PARIS CENTRE:  PERIPHERIC BELT

  • By plane

    PARIS ORLY At 12km / 8 miles - Shuttle paying

  • By plane

    ROISSY CHARLES DE GAULLE At 20km / 12 miles

  • By train

    L14 COUR ST EMILION At 0km / 0 miles

  • By train

    PARIS GARE DE LYON At 2km / 1 miles

GPS:48.831522, 2.387074

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

LIVE Restaurant & Bar

An open and creative kitchen celebrating bistronomy, local and seasonal products, classics revisited with market-fresh produce. For lunch, dinner, after work or tea time, experience LIVE.

Our accommodation(s)

Enter a sleek space, dive into a cozy bed and enjoy the comfort and well-being of the Pullman Paris Centre-Bercy hotel. Bath robes, slippers, hair dryer and iron are available in your room.

Our guest reviews

Our guest reviews for
Pullman Paris Centre - Bercy

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,126 reviews

TripAdvisor Rating  4.5/5  3,829 reviews

Certificate of excellence 2022

a bit old

Customer review rating 2.0/5

Jakob K. Business - Confirmed reviews ALL

The Hotel looks a little bit out of shape. My first room was loud and the window didn't close perfectly. The second room had a moisture smell. The walls in the Bathroom where wet and the power plug by the desk fell off when I unplugged my cable.

Dear Jakob K., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the first room, in fact the window of this last one closed badly, we changed your room and forwarded this incident to the technical department. For your second room, in view of your comment I have personally checked the room, indeed a ventilation problem makes the room damp with an unpleasant odor. We are sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma Service Expérience Clients

A gem of a hotel

Customer review rating 5.0/5

Patricia Families - Confirmed reviews ALL

This is a hotel I now recommend wholeheartedly to anyone looking for a memorable stay in Paris, especially those with kids. Spacious rooms, helpful, friendly and efficient staff that truly seems happy to be there and to host guests, 2 steps from the line 14 metro, calm, and featuring a pool and wellness area we thoroughly enjoyed. Did I mention the ping-pong tables that keep kids entertained and the exceptional breakfast and delightful restaurant staff?

Great staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Arrived late at hotel. My travel team had not booked a room for me. The front desk found a room and did the needful to apply our corporate rate. Super nice, super effective ! Bravo.

Lieber Pierre-Marie B., wir freuen uns sehr über Ihren Kommentar zu Ihrem Aufenthalt im Pullman Paris Centre Bercy. Es ist immer eine Freude, positives Feedback zu erhalten. Ich werde Ihre Kommentare an unser Team weiterleiten. Ich bin mir sicher, dass dieses Feedback eine Ermutigung für alle unsere Mitarbeiter sein wird, da wir uns bemühen, die Qualität unserer Dienstleistungen ständig zu verbessern. Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben, und wir hoffen, dass Ihr nächster Besuch genauso angenehm sein wird wie der vorherige. Mit freundlichen Grüßen, Emma Service-Erfahrung Kunden

Excellent family Paris break

Customer review rating 4.5/5

Charlotte W. Families - Confirmed reviews ALL

This was our first family trip overseas since the pandemic which included 3 nights at the Pullman Bercy. The hotel is excellent; new, stylish, welcoming for children and fantastic location for Paris, but not too hectic. Oh and delicious breakfast!

Dear Charlotte W., We very appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. We are very glad to welcome you and enjoy with your family in the Pullman Bercy ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the Welcome drink, it is for member who are silver, will be your time soon because it's the next step after classic ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Service Expérience Clients

A good stay for the family

Customer review rating 5.0/5

Anna Families - Confirmed reviews ALL

We had a very pleasant stay with kids. The hotel holds a good standard and the staff is very welcoming and helpful. Kids enjoyed the pool a lot and the breakfast had a good selection of different foods.

Dear Mrs B., Thank you for your comments following your stay at Pullman Paris Centre Bercy. It is with great pleasure that we receive your compliments. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service. I will be sure to pass on your comment to Julie who welcomed you. We have taken note of your suggestion to develop our environmental approach and we thank you for it. We look forward to welcoming you again. Please accept, Mrs B., the assurances of our highest consideration. Emma Customer Experience Department

Ideal family hotel

Customer review rating 4.5/5

Judy D. Families - Confirmed reviews ALL

The Pullman Bercy is brilliantly located beside a super park with children’s play park, beside an outdoor “village” of restaurants, 5min walk to an easy metro station and has a fabulous pool. Rooms were beautifully clean, breakfast had lots of variety, staff were really helpful.

Dear Mrs d., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comments for the breakfast, i will share this with our breakfast team to improve our service and do our best for the guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Service Expérience Clients

An amazing staff makes this hotel wonderful

TripAdvisor rating 5.0/5

WaltEP TripAdvisor review

It has been a couple years since I was last able to travel to Paris and stay at this wonderful property. The hotel itself is great - I would recommend booking a room on a higher floor for the best views. Yet what really sets this hotel apart is the welcoming staff. They are so willing to help in any way they can, and have always made my visits to Paris excellent experiences. Although I was away for two years, all the members of staff who were still working at the hotel remembered me and called me by name each time we passed. I see this hotel as being my home in Paris, no matter how often or infrequently I visit. I would immediately recommend this hotel to anyone, since as a result of being on Métro Line 14 it is very fast and easy to reach the centre of Paris. Yet the distance from the city centre allows the area around the hotel to be "Very Paris". There are plenty of friendly locals and lots of small colorful shops. I enjoy exploring the area around the hotel at least as much and sometimes more than doing that in the centre of Paris.

Hello ! Thank you for your comment and for your loyalty, we were delighted to welcome you back. I will be sure to share your satisfaction with the whole team! We look forward to welcoming you again, Kind regards, Emma

Great stay - perfect location for families

Customer review rating 5.0/5

Christian Families - Confirmed reviews ALL

The hotel, its rooms, infrastructure and personnel are great (not only because we got an upgrade). For us as a family the location was perfect because after long and „exhausting“ days there are many good and nice restaurants just next to the hotel in Bercy village.

Dear Mr W., We appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm happy to see that your first time in Paris with your kids is a succes ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Guest relation

Great Location

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Pleasant helpful staff. Walking distance to a nice variety of restaurants and bars.

Dear Ronald James H., We thank you for your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback and we are happy to see that you love the Bercy village. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Guest experience services

Wonderful stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

the desk staff was very kind and helpful! they deserve a 10/10. My only issue was a miscommunication between the restaurant and the hotel in which I was overcharged. Other wise the room was very clean and the cleaning staff also deserve a 10/10.

Dear mister D., We appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our housekeeping and front desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the billing error we apologize for the misunderstanding . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma Service Expérience Clients

Great location

Customer review rating 5.0/5

Ruth R. Couples - Confirmed reviews ALL

Very welcoming staff who spoke excellent English. Room was quiet and clean. Pool facility a lovely added bonus - prebooked and had the pool, sauna and steam room to ourselves.

Dear Ruth R., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The booking of the swimming pool is to limited the capacity and create a personalized experience and we're glad that you enjoyed it. Thank you again for sharing your experience Sir Ruth, and we hope to welcome you very soon. Best regards, Emma Service Expérience Clients

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

It was unfortunate to have no water from 10:00pm to 6:00am the following morning. Very inconvenient. I wish we were told that prior to arrival.

Dear Mr. V., Thank you for sharing your stay with us. I am sincerly sorry that you did not get any information regarding the water upon your arrival. We deciced to do the intervention during the night due to a water valve that needed an urgently change. I hope that your stay still remains marvellous with our team and I stay at your disposal for any further information, Best Regards, Maxime Rooms Division Manager

Lack of public areas

Customer review rating 3.0/5

Gareth D. Couples - Confirmed reviews ALL

Our room was excellent. However the food in the restaurant was very expensive, very little areas for relaxing. The public areas in the Pullman Bordeaux Lac were very comfortable and extensive. To pay 39€ per night to leave the car on the street in front of the hotel seemed excessive. We were offered a free breakfast as there was a water outage for maintenance. I am very glad I didn't pay 29€ for it. The croissants and pain au raisin not replenished and the cooked sections food was cold. Dining area was dark and uninviting. If I was a teacher I would have to say Could Do Better. I must say on the plus side all the staff were friendly and courteous.

Dear Mr. D., Thank you for taking the time to share your experience at the Pullman Paris Centre Bercy. I am sorry that your journey did not meet your expectations; please accept my apologies about it. I will share your remarks regarding the breakfast with the F&B Manager; regarding the public areas and restaurant, spaces are pretty large for a parisian hotel and it is always difficult for us to compare with other cities in France, but we will have a look at it to feel more welcoming and friendly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Maxime Directeur Hébergement

Easy weekend away

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Enjoyable staycation

Dear Mr.G., Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. I will do the follow-up regarding your room category and breakfast information. Thank you for mentioning Raphael for his proactive follow up with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Maxime Rooms Division Manager

Good location, nice staff. Worn down room.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nice staff and good location. The breakfast could be better, scrambled eggs are not good, but excellent coffee if you avoid the Nespresso. I was asked about the loyalty program after staying in the hotel several times (10+ nights) but have still not received link to registration.

Convenient hotel

TripAdvisor rating 4.0/5

loicf906 TripAdvisor review

room was nice . Team member was helpful and welcoming. The room service menu is quiet disappointing. Same apply for the bar: food menu . Selection is too small .The hotel location is very accessible .

Dear loicf906, We thank you very much for this amazing review, we are glad to read that you enjoyed your stay with us:) We hope to have the pleasure to welcome you again :) Best regards, Céline -Guest Experience Manager

No recommended

TripAdvisor rating 1.0/5

Shereena K Couples - TripAdvisor review

I would not recommend this hotel...you will receive conflicting information from the staff. Most of the staff are not friendly at all. There are better hotels than this hotel and at better locations. It is not value for money

Dear Shereena, We thank you for taking the time to share your experience following your stay with us. We are suprised to read your appreciation on our staff, they are the strengh of our hotel as the others reviews on Tripadvisor show. At Pullman, we strive to provide our guests with a high standard service, and we always try to find a solution to make our guests happy. Could you tell me more about your experience? You can contact me on h2192-qc@accor.com. Best regards, Céline - Guest Experience Manager

A lovely property with an amazing staff

TripAdvisor rating 5.0/5

WaltEP Solo travel - TripAdvisor review

I stay at this hotel at least a couple times per year for my leisure trips to Paris. I enjoy the location, as it's far enough from the touristy center of Paris to be relaxing, yet Métro line 14 makes reaching the first a ten-minute ride. (Note: because this is an automated line, it was operating normally during the recent transit strikes.) The hotel itself is quite nice, having undergone significant renovations in the common areas over the past few years. Yet, what sets this property apart for me is the staff. They are warm, welcoming, caring, and always helpful. I see this as "my home in Paris" as a result. I know beyond any doubt that the staff will make every possible effort to assist me, no matter what my request is. In terms of the accommodations, I'd advise booking a premium room if you are able, as the view from the upper floors of the hotel toward the city is beautiful. Highly recommended!

Dear WaltEP, What a comment! We thank you so much for this amazing review! You are totally right about the location, the renovation, and the kindness of our Staff! They are working so hard to make every moment of your stay a real Pullman & Magnifique experience. We hope to welcome you soon again, Best regards, Céline - Guest Experience Manager

Back from Australia

TripAdvisor rating 5.0/5

Traveler210417 Solo travel - TripAdvisor review

Another terrific stay @ Pullman Bercy. Merci Beaucoup to the Front Office team who were wonderfully kind & helpful to me before & during my stay - especially Lise, Julie, Dylan & Concierge. Hotel looked lovely for Christmas. I look forward to another stay.

Dear Guest, Thank you so much for your lovely words ! Please be assured that we will read it to the concerned ones :) Have a lovely end of the year, Arnaud

Pullman at Bercy

TripAdvisor rating 5.0/5

AFCWomble42 Solo travel - TripAdvisor review

Conveniently located to the Accor Arena at Bercy, the Pullman has comfortable and well equipped rooms. The breakfast buffet is excellent and I cannot speak highly enough of the catering staff who went to a great deal of trouble to provide for my various food allergies.

Dear AFCWomble42, We thank you very much for this nice review! I share it with our Team! We hope to welcome you very soon, Best regards! Céline - Guest Experience Manager

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