Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,601 reviews

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Pullman Paris Centre - Bercy - Image 1
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1 rue de Libourne, 75012 PARIS, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Room 1

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,601 reviews

Customer review rating 3.5/5

Philip H. Families - Confirmed reviews ALL

Dear Philip H., Thank you for sharing your feedback following your stay with us. We are delighted to read that you enjoyed our spacious rooms, our lobby, and our convenient location in Paris. Your positive comments are truly appreciated. At the same time, we are sorry to learn that some aspects of your stay did not meet your expectations. Please accept our apologies regarding the condition of the room and the lack of recognition of your loyalty status. We understand how important it is for our loyal guests to feel valued and recognized, and we regret that this was not your experience. We also apologize if the security deposit requested at check-in felt excessive, particularly for a prepaid reservation. This procedure is intended to cover any incidental charges during the stay, but we understand your concerns and appreciate your feedback. Thank you again for your comments, which help us improve. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, Céline - Guest Experience Manager Guest Experience Team

Customer review rating 0.5/5

Mcknight A. Business - Confirmed reviews ALL

Dear A. Mcknight, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and sincerely apologize for the condition of the room you were allocated. Cleanliness is one of our highest priorities, and it is clear that we failed to meet both your expectations and our own standards during your stay. We understand your disappointment regarding the condition of the carpets, towels, bathroom, and the overall appearance of the room. Please rest assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate review and corrective action. As a gesture of apology for the inconvenience caused, we have credited 2,000 ALL – Accor Live Limitless reward points to your account. We deeply regret that this experience has left such a negative impression and that we were unable to provide the quality of stay you rightfully expected from Pullman. Kind regards, Céline - Guest Experience Manager

Customer review rating 5.0/5

Anne M. Business - Confirmed reviews ALL

Dear Anne M., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us, particularly our staff service and breakfast offerings. We appreciate your recognition of our convenient location, making it easy for guests to explore Paris. Céline - Guest Experience Manager

Customer review rating 5.0/5

Mario A. V. Families - Confirmed reviews ALL

Dear Mario A. V., Thank you for taking the time to share your positive experience at Pullman Paris Centre - Bercy. We are delighted to hear that our location, conveniently situated near parking and the metro station, met your needs. It is wonderful to know that the interconnected rooms provided a comfortable space for your family and that you enjoyed our facilities and breakfast offerings. Your kind words about our staff's attentive service are greatly appreciated, and I will ensure they are recognized for their efforts. Best regards, Céline - Guest Experience Manager

Customer review rating 5.0/5

Ian S. Business - Confirmed reviews ALL

Dear Ian S., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the vibrant atmosphere of our hotel and that our family-friendly amenities met your expectations. Your feedback is greatly appreciated. Céline - Guest Experience Manager

Other web-users rate our hotel

  • 1,049 reviews 9.3/10 Location
  • 1,595 reviews 7.5/10 Room
  • 3,068 reviews 9/10 Service
  • 13 reviews 9.1/10 WiFi
  • 761 reviews 8/10 Comfort
  • 718 reviews 8.6/10 Breakfast
  • 466 reviews 7.9/10 Food
  • 461 reviews 7.6/10 Cleanliness

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