Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,288 reviews

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1 rue de Libourne, 75012 Paris, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 Paris
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,288 reviews

TripAdvisor Rating  4.4/5  4,008 reviews

Certificate of excellence 2025

Romantic and Great Vibes

TripAdvisor rating 5.0/5

siobhandd62 TripAdvisor review

This was a beautiful hotel full of life with a great environment. We were offered a complimentary upgrade which was a very large suite which was brilliant. The amenities were great. Location amazing. Staff very friendly. Would love to return. The lobby has nice touches such as games and a Photo Booth, it really leant into a fun vibe.

Customer review rating 0.5/5

Pierre C. Families - Confirmed reviews ALL

I sent email two days before no answer

Customer review rating 4.5/5

Anja L. Business - Confirmed reviews ALL

I was very happy with the great service in the hotel - late check-in, help with transportation and room changes. Thank you

Dear Anja L., Thank you for taking the time to share your positive experience. It is a pleasure to know that our service met your expectations, particularly in relation to your late check-in and transportation assistance. Your kind words are greatly appreciated. Hope to see you soon, Céline - Guest Experience Manager

Customer review rating 2.5/5

Jaturong A. Friends - Confirmed reviews ALL

Well, first of all, I like to say that all the stay is satisfy. Except the check-in process, I have arrived the hotel on 18th Nov around 13.45, then I walked directly to the check-in counter for processing. The lady did check-in for me, but told me that the room is cleaning and will finish in next few minutes. She asked me to sit down and will let me know when ready. I sat down at the lobby until 14.20, I started feeling upset that there was no one notify the readiness of the room. I walked back to the reception area, but couldn’t find that lady. So, I talked with one gentleman and started telling my name again. This gentleman checked the system then replied me again with the same thing that the room is not ready yet. He asked me again for waiting “few minutes”. Yes, I walked back to the lobby and wait until 15.00. I was very upset because the check-in time is 14.00 officially on Accor’s policy. I walked back to the reception area again with unhappiness. Again, I couldn’t find that gentleman nor the first lady. So, I needed to talk with another lady. She started saying loud voice back to me that “I have checking the system and the status is not ready, can you wait for “Few minutes” again”, she offered me for a drink. Unfortunately, I was not in the mood for drink anything. I need the room for working and relaxing. So, you can imagine that I have long flight from Bangkok to Paris, I reached the hotel since 13.45 expecting to check-in at 14.00 but I had to sit down there waiting until 15.00 with no reason that I could understand. Personally, if I were the reception manager, I would offer the compensation with Free Breakfast or others to the Gold Member. But those ladies and gentleman couldn’t think about it to calm me down, what they could do only saying Sorry and asked me to wait Few Minutes. Well, I hope this message finds you well, imagine if your trip is very long flight from Bangkok to Paris plus another one hour waiting the room to be ready. Jaturong A.

Dear Mr. A., Thank you very much for taking the time to share your detailed feedback with us. I would like to express our sincere apologies for the experience you encountered upon arrival. Waiting more than one hour past the official check-in time, without clear communication or proactive service recovery, is certainly not the level of hospitality we strive to deliver—especially for one of our loyal Gold members. I am truly sorry that after your long flight from Bangkok, you were left waiting repeatedly with no consistent follow-up, and that our team did not recognize the opportunity to offer a meaningful gesture to ease your frustration. Your experience clearly fell short of our service standards, and I fully understand how disappointing this must have been. Please rest assured that your comments have been shared with our Front Office team, and corrective actions are being taken to ensure that situations like this are handled with far more care, attention, and empathy. As a gesture of apology, and in recognition of the inconvenience caused, we have credited 4,000 ALL Reward points to your account. We hope this small gesture will help restore your confidence in our commitment to your comfort and loyalty. Mr. A., we truly value your trust in Pullman and Accor, and we sincerely hope to have the opportunity to welcome you back under much better circumstances. Should you plan a future stay, please feel free to contact me directly—I will be very happy to personally assist with your arrangements. Warm regards, Céline - Guest Experience Manager

Customer review rating 3.5/5

Nasser A. Business - Confirmed reviews ALL

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Other web-users rate our hotel

  • 871 reviews 9.3/10 Location
  • 1,353 reviews 7.6/10 Room
  • 2,295 reviews 9/10 Service
  • 12 reviews 6.2/10 WiFi
  • 652 reviews 8.2/10 Comfort
  • 586 reviews 8.6/10 Breakfast
  • 390 reviews 8.7/10 Wellness Area
  • 383 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.