Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,155 reviews

Best price
guarantee
Pullman Paris Centre - Bercy - Image 1
Pullman Paris Centre - Bercy - Image 2
Pullman Paris Centre - Bercy - Image 3
Pullman Paris Centre - Bercy - Image 4
1 rue de Libourne, 75012 Paris, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • In the heart of the dynamic Bercy district

  • Communicating rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 Paris
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,155 reviews

TripAdvisor Rating  4.5/5  3,951 reviews

Certificate of excellence 2023

Overall Lovely stay !

Customer review rating 5.0/5

Roxanne N. Couples - Confirmed reviews ALL

The hotel was not too far from the cities main tourist attractions and was also located right across the street from the Bercy village which had some lovely shops and restaurants. The staff were extremely polite and helpful and the room was spacious and neat. We particularly appreciated the many outlet options throughout the room as did not have an adaptor compatible to the French outlets. Breakfast was also delicious....10/10 would recommend this hotel.

Dear Roxanne N., Thank you for your kind words following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, spacious accommodations, and the attentive service provided by our staff. It is wonderful to know that you appreciated the array of outlet options in your room and found our breakfast to be delightful. Your recommendation means a great deal to us, and we hope to welcome you back for another lovely stay in the future. Best regards, Céline - Guest Experience Manager

Great people there, easy access, nice facilities.

Customer review rating 4.0/5

Maxime H. Business - Confirmed reviews ALL

Overall good experience; smart F&B offering, lovely People working there whether at Front or outlets. Rooms are functional, but would welcome more standard amenities given the rate. Overall cleanliness to be improved, whether it is in the public areas or outlets.

Dear Maxime, Thank you for your kind words regarding our staff and facilities. We appreciate your feedback about the amenities and cleanliness, as we continuously strive to enhance our guests' experiences. Your insights will certainly be taken into account for future improvements. Céline - Guest Experience Manager

One bad apple spoils the barrel

Customer review rating 2.0/5

L Families - Confirmed reviews ALL

The stay was frankly rather pleasant until we encountered Yamine from the front desk who we found rather rude and unhelpful. We had asked for a replacement of the electric water kettle in the room which was dirty and unusable, for which he initially did not understand and asked us to describe “hot”, “water”, “boil” and “kettle” in other words while also making the point that he spoke English. Those words seem fairly basic for a hôtel of this caliber and admittedly I found myself unable to simplify. However the response was that he simply does not understand the request and he flat out could not help us. When my wife called again and insisted, we were asked to head to the bar for which ironically we received ice cold water.

Dear Mr L., Thank you for sharing your feedback with us. While we are delighted to hear that most of your stay was enjoyable, we are sincerely sorry for the negative experience you had with one of our team members at the front desk. We deeply regret the miscommunication and lack of assistance you encountered when requesting a replacement for the electric kettle. This is not the level of service we strive to provide, and we fully understand your frustration. Please accept our sincerest apologies for this incident. To ensure that such situations do not occur in the future, we will be providing additional training to Yamine to improve his understanding and communication skills. Your feedback highlights an area where we can grow, and we are grateful for the opportunity to make these improvements. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the excellent service you deserve. Kind regards, Céline Guest Experience Manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Regrettably, work was carried out on the hotel, roof and basement, making a lot of noise. This was not announced when booking, which is a shame.

Dear Mr P., Thank you for sharing your feedback following your recent stay. We sincerely apologize for the disturbance caused by the noise during your visit. Please allow us to clarify that the works being carried out in the basement are external to the hotel and beyond our direct control. However, we fully understand how this situation impacted your experience, and we deeply regret not being able to inform you about this in advance. Your comfort and satisfaction are our top priorities, and we are truly sorry for any inconvenience caused. We will take your feedback into account to improve our communication in similar situations and ensure we minimize disruptions for our guests Aware that this affects the quality of your stay, we offer you 4000 loyalty points on your ALL card. We hope to have the opportunity to welcome you back among us. Sincerely, Céline Guest Experience Manager

Great hotel

Customer review rating 4.5/5

David Families - Confirmed reviews ALL

All the members of staff were very helpful and polite.

Dear David, Thank you for your kind words about our hotel and staff. We are delighted to hear that you found our team helpful and polite. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Céline - Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 746 reviews 8.9/10 Location
  • 1,219 reviews 7.8/10 Room
  • 1,784 reviews 9.1/10 Service
  • 16 reviews 7.1/10 WiFi
  • 618 reviews 8/10 Comfort
  • 508 reviews 8.7/10 Breakfast
  • 379 reviews 8.8/10 Wellness Area
  • 362 reviews 7.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.