Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,571 reviews

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1 rue de Libourne, 75012 PARIS, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,571 reviews

Customer review rating 1.0/5

Christoph M. Solo - Confirmed reviews ALL

Chosen for location, the hotel unfortunately has been very noisy beyond 10 pm, the restaurants menu because of an Event was reduced to a very limited choice and room service didn’t offer great options neither. The bathroom came with hair of previous guests and after all staff apologizes but doesn’t care ! No more words necessary to talk about value for money.

Customer review rating 3.5/5

Martin S. Business - Confirmed reviews ALL

Very clean room, good breakfast, comfortable bed.

Dear Martin S., Thank you for your feedback. We are pleased to hear you enjoyed the cleanliness and comfort of your room as well as our breakfast offerings. Your insights are valuable, and we appreciate you taking the time to share them. Céline - Guest Experience Manager

Customer review rating 4.5/5

Angela W. Couples - Confirmed reviews ALL

On arrival the concierge instantly offered to take our bags. The reception staff were warm and welcoming. Professional and informative. The hotel has a modern appearance, with all you could wish for inside. A spa, a pool, huge beds, waterfall showers, nice bar, restaurant and a garden to the rear. All staff were incredibly friendly, even though it was execeptonally hot and they were busy. There is a lovely lady who advised us on activities and booked an excursion for us, including arranging a taxi. We felt the seating in most areas was quite low. Not best suited to people with mobility issues or very tall people (my husband is 6' 7") Though it is wheelchair accessible and easy to get around. We had a few issues with the rooms. On our second night the bed moved and when we investigated, we discovered 2 screws had fallen off the leg of the bed! The night manager arranged another room but this had not been cleaned, night manager found a 3rd room but this had a problem with the drainage in bathroom and it smelled badly of stagnant water. However by this time it was 1.30am and we were exhausted. The following morning we reported this to reception. Marie was wonderful and immediately arranged for maintenance to attend. Marie also arranged an alternative room and had a concierge assist us with moving. We cannot thank Marie enough for her understanding, compassion and empathy. Marie really is a star employee who goes that extra mile to ensure the guests have a pleasant experience. All issues were resolved and we truly enjoyed the rest of our experience at the hotel. I would recommend this hotel despite the minor issues, these could happen anytime in any hotel. The difference is how quickly and efficiently the issues were resolved. Thank you Pullman, Bercy.

Dear Angela W., Thank you for taking the time to share your experience at Pullman Paris Centre - Bercy. We are delighted to hear that you found our staff warm and welcoming, and that you enjoyed our facilities and the beautiful surroundings. We sincerely apologize for the inconveniences you encountered during your stay regarding the bed and the subsequent room changes. We appreciate your understanding and patience as our team worked to resolve these issues. It is heartening to know that Marie was able to assist you with compassion and efficiency; we will certainly acknowledge her outstanding service. Your feedback on the seating arrangements will be reviewed as we strive to accommodate all guests' needs. We appreciate your recommendation and are glad you enjoyed your time with us despite the challenges encountered. Thank you once again for your valuable insights, and we look forward to welcoming you back in the future. Céline - Guest Experience Manager

Customer review rating 1.0/5

Nathan S. Couples - Confirmed reviews ALL

overall i think the staff were the most disappointing- the staff gave the energy you were the worst burden of their life. i know english can be a task - but belittling eng speakers and make them feel less than is not customary in any language. or, maybe it was because i am gay checking in with my husband and the staff were homophobic? maybe? the staff were awful, mean, made us feel like we were less than, made us feel like we the biggest burden. absolutely definitely wouldn’t recommend for lgbt travellers - do better

Customer review rating 5.0/5

Nicholas W. Couples - Confirmed reviews ALL

A huge thank you to all the team and especially Jaden! They made our very short stopover stay for my wife's 40th one to remember! Service levels beyond every expectation! 10* and so wish we could return for longer....next time for sure! Thank you again Nick & Aimie

Dear Mrs and Mr W., Thank you for your wonderful feedback. We are thrilled to hear that you and your wife had such a memorable experience during your short stay. It is gratifying to know that our team provided you with exceptional service. We look forward to welcoming you back for a longer visit in the future. Maryème - Guest Experience Associate

Other web-users rate our hotel

  • 1,038 reviews 9.3/10 Location
  • 1,568 reviews 7.5/10 Room
  • 3,017 reviews 9/10 Service
  • 12 reviews 9/10 WiFi
  • 742 reviews 8.1/10 Comfort
  • 707 reviews 8.5/10 Breakfast
  • 449 reviews 7.6/10 Cleanliness
  • 419 reviews 8.6/10 Wellness Area

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