Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,302 reviews

Best price
guarantee
Pullman Paris Centre - Bercy - Image 1
Pullman Paris Centre - Bercy - Image 2
Pullman Paris Centre - Bercy - Image 3
Pullman Paris Centre - Bercy - Image 4
1 rue de Libourne, 75012 Paris, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 Paris
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,302 reviews

TripAdvisor Rating  4.4/5  4,011 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Kuldeep D. K. Business - Confirmed reviews ALL

My stay at the hotel was pleasant overall, and I did not experience any issues with the room or general services. However, I am disappointed with the way a guest complaint involving my room was handled. My friends and I had just arrived in Paris after long flights from different parts of India, and they came to my room briefly to meet. While we may have been slightly loud during our conversation, there was no music, no partying, and no disruptive behavior. Instead of receiving a phone call on my room line or mobile to inform me of any inconvenience caused to the neighboring guest, I was unexpectedly approached by the neighbor along with 5–6 members of your staff. The approach felt confrontational and quite intimidating. The situation could have been addressed in a far more courteous and professional manner. I felt this was not in line with the hospitality standards I expect from Pullman. A simple phone call or polite notification would have resolved the matter quickly and respectfully. I request that the hotel reviews and improves the protocol for addressing guest complaints so that future guests do not feel uncomfortable or unwelcome in similar situations. Thank you for your attention to this matter. I hope this feedback helps improve the overall guest experience. Kind regards,

Customer review rating 5.0/5

Muriel B. Business - Confirmed reviews ALL

Location is the best ! Hotel facilities are great. Amazing massages with Karl at the Spa. My first choice of hotel in Paris every time! Rooms are great personnel is amazing and a big shout out to the breakfast omelet lady ! She's a real sunshine every visit ! Breakfast is also amazing with a lot of local and extremely good selection and products. Will see you again soon in February 2026 !

Dear Muriel B., Thank you for your delightful feedback regarding your recent stay at Pullman Paris Centre - Bercy. We are thrilled to hear that you enjoyed our prime location, excellent facilities, and the exceptional service provided by our team, especially during breakfast. It is always rewarding to know that our guests appreciate the efforts of our staff. We look forward to welcoming you back in February 2026 for another memorable experience. Céline - Guest Experience Manager

Customer review rating 2.5/5

Pierson S. V. Business - Confirmed reviews ALL

Hotel was generally fine but the pool was closed and then there was no hot water. Would have expected at least an apology, and most likely a discount

Customer review rating 2.0/5

Mohamed A. Couples - Confirmed reviews ALL

two nights of cold!!!! but the reception staff were very polite; however, the problem of the inefficient heating system was beyond their control

Dear Mr Mohamed A., Thank you very much for taking the time to share your feedback following your recent stay with us. I would like to offer my sincere apologies for the inconvenience caused by the unexpected hot-water outage and for the discomfort you experienced due to the heating system. We fully understand how unpleasant this must have been, especially during the winter months. Although this incident was unfortunately beyond our control, it does not reflect the level of comfort and quality we strive to provide. I also regret that our breakfast and room facilities did not meet the Pullman standards you were expecting. Please rest assured that your comments have been shared with the relevant teams so we can take immediate corrective actions. As a gesture of apology, we have credited 4,000 ALL points to your account. I hope this will help soften the inconvenience you encountered. Despite these unfortunate issues, I am grateful for your kind words regarding our reception staff. We truly appreciate your loyalty to Pullman and hope to have the opportunity to welcome you back under much better conditions. Kind regards, Céline - Guest Experience Manager

Customer review rating 1.5/5

Matthew C. Business - Confirmed reviews ALL

No hot water, cold shower in morning. Caffe machine in room not working…

In partnership with TripAdvisor

Other web-users rate our hotel

  • 895 reviews 9.3/10 Location
  • 1,394 reviews 7.6/10 Room
  • 2,454 reviews 9.1/10 Service
  • 12 reviews 6.2/10 WiFi
  • 666 reviews 8.2/10 Comfort
  • 619 reviews 8.6/10 Breakfast
  • 407 reviews 8.8/10 Wellness Area
  • 395 reviews 7.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.