Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,540 reviews

Best price
guarantee
Pullman Paris Centre - Bercy - Image 1
Pullman Paris Centre - Bercy - Image 2
Pullman Paris Centre - Bercy - Image 3
Pullman Paris Centre - Bercy - Image 4
1 rue de Libourne, 75012 PARIS, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • Direct connection to Orly airport with metro line 14 (30 min)

  • Quadruple and connecting rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 PARIS
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,540 reviews

Customer review rating 4.5/5

Michelle F. Families - Confirmed reviews ALL

I would definitely want to stay here again because the rooms and beds are larger than average and very comfortable and clean. The breakfast was varied and delicious. The hotel's location is great, because Bercy Village with lots of restaurants and shops is just a 2 minute walk away.

Dear Michelle F., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the comfort of our rooms, as well as the variety and quality of our breakfast offerings. We would be thrilled to welcome you back again for another enjoyable stay at Pullman Paris Bercy. Maryème - Guest Experience Associate

Customer review rating 5.0/5

Tomasz S. Couples - Confirmed reviews ALL

Amazing breakfasts, good location, clean rooms, friendly staff

Dear Tomasz S., Thank you for your kind words regarding your recent stay. We are delighted to read that you enjoyed our breakfast, our convenient location, the cleanliness of our rooms, as well as the friendliness of our team. We truly hope to have the pleasure of welcoming you back again soon at Pullman Paris Bercy. Maryème - Guest Experience Associate

Customer review rating 3.5/5

Hilde B. Business - Confirmed reviews ALL

amenities in the hotel could be better maintained. in the shower, there was no shower gel or shampoo anymore, only conditioner, so I showered with conditioner, a first for me. There was no body lotion anymore, ...

Cher Hilde B., Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que l’hôtel ait répondu à vos attentes en termes de localisation et de confort pour votre voyage d’affaires. En revanche, nous sommes sincèrement désolés pour les désagréments rencontrés dans votre salle de bain. Le manque de gel douche, de shampoing ainsi que de lait pour le corps ne correspond pas à nos standards de qualité et de préparation des chambres. Votre retour a été immédiatement partagé avec nos équipes afin de renforcer les contrôles en chambre. Pour nous excuser de cet incident, nous avons le plaisir de créditer votre compte de 1 000 points de compensation. Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de vous offrir une expérience pleinement conforme à nos engagements. Bien cordialement, Céline - Guest Experience Manager

Customer review rating 4.5/5

Gavin W. Business - Confirmed reviews ALL

I really enjoyed my stay here. I’ve stayed in many Pullman hotels and this is a good quality hotel. While we didn’t get an upgrade having booked a suite anyway, everything else was perfect. Breakfast was good and staff very accommodating.

Dear Mr. W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed your check-in experience and found our staff accommodating. While we appreciate your understanding regarding upgrades, we hope to welcome you back for another pleasant visit in the future. Céline - Guest Experience Manager

Customer review rating 4.0/5

Cong Y. Business - Confirmed reviews ALL

Room was spacious, the decorations were pretty new, not in the heart of Paris but well connected to public transport. There was only one issue I want to mention, it was during checkin about the payment with points. I arrived slightly before 1200 (around 1 hour before the standard checkin), I was told the room wasn’t ready, it was fine, I’m platinum member, I didn’t write to the hotel to arrange early checkin, I’m OK to wait, the receptionist offered to store my luggage. She checked with details of my booking, confirmed that my reservation was paid. Then, roughly 1hr later, I went back to the reception for the checkin, it was a guy this time. he checked the screen and told me ‘your room isn’t paid’. I said, it was all paid, it was non-refundable prepaid rate. After some seconds, he used a questioning tone, saying ‘you paid with points’? I replied, ‘yes, paid with points’. I didn’t say anything more, because after a long haul trip, I was pretty much tired at that time. So, my concern is during the second checkin, after the guy said ‘your room isn’t paid’, what if I couldn’t clearly remember and answered just ‘OK?’ Will I really need to pay again upon the checkin? Is using points paying for the stay will cause trouble or damage the hotel’s business? So that, the actual intention of the second receptionist was to let me pay with cash/credit card so that the previous payment will be refunded? (I don’t think the hotel will double charge me based on one reservation, but the possibility of double charge was actually there, especially when a professional staff in front of a PC screen telling me that ‘your room isn’t paid?’)

Dear Cong Y., hank you very much for taking the time to share such a detailed account of your experience. We are glad to hear that you appreciated the spacious room, the recent décor, and our convenient access to public transport, despite the hotel’s slightly more remote location. That said, we are truly sorry for the confusion you experienced during your check-in process regarding the payment of your reservation. We completely understand how unsettling it must have felt to be told that your stay was not paid after already having confirmed it earlier. Please allow us to clarify the situation. Your reservation was indeed fully paid using points, as part of your loyalty programme benefits. The misunderstanding you encountered was linked to our recent transition to a new property management system. During this migration, some payment method indicators (including points redemptions) may not have been displayed clearly or consistently on the new interface, which unfortunately led to the incorrect assumption that your booking was unpaid. We want to reassure you that under no circumstances would you have been charged twice, and there is no risk of any duplicate payment being requested. The comment made by our second receptionist was the result of system misinterpretation, not a request for additional payment. We fully understand how this could have caused concern, especially after a long journey, and we sincerely apologize for the lack of clarity. Your feedback is extremely valuable, and we are reinforcing training with our front office teams to ensure that points-based reservations and pre-paid bookings are always clearly identified and communicated with confidence and accuracy. We truly regret the confusion caused and thank you for your understanding as we continue to improve following this recent system change. We hope to have the opportunity to welcome you back for a smoother and fully reassuring experience in the future. Kind regards, Céline - Guest Experience Manager

Other web-users rate our hotel

  • 1,020 reviews 9.2/10 Location
  • 1,549 reviews 7.5/10 Room
  • 2,896 reviews 9/10 Service
  • 10 reviews 8.6/10 WiFi
  • 726 reviews 8.1/10 Comfort
  • 693 reviews 8.5/10 Breakfast
  • 442 reviews 7.4/10 Cleanliness
  • 419 reviews 8.6/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris