Pullman Paris Centre - Bercy 4 stars

Customer review rating (ALL Rating) 4.5/5 2,130 reviews

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Pullman Paris Centre - Bercy - Image 1
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1 rue de Libourne, 75012 Paris, France

Description

Hotel extras

  • Well-being area with swimming pool, spa, sauna and hammam

  • Bistronomic cuisine at the Ariette restaurant & bar

  • In the heart of the dynamic Bercy district

  • Communicating rooms for families

  • Power Fitness Ctr open 24/7 with cardio/running equipment and video classes

Our accommodation(s)

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Hotel location

Pullman Paris Centre - Bercy

1 rue de Libourne
75012 Paris
France

GPS:48.831522, 2.387074

Telephone
Fax +33 1 44 67 34 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ARIETTE - RESTAURANT AND BAR

Ariette is both restaurant and bar, a great place to dine or spend time, where authenticity and creativity are key. The chef provides seasonal, local and homemade cuisine, without stinting on portions.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,130 reviews

TripAdvisor Rating  4.5/5  3,944 reviews

Certificate of excellence 2023

Mixed

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Firstly my bedroom had a very bad smell in it. I was able to move rooms but had to take a downgrade from from the room I was originally booked in. Secondly, my party ate twice in the Hotel, the first evening the food was very delayed, and one of my party's food was missing from the order. There were also mice (or rats) running across the floor of the restaurant.

Dear Colin C., Thank you for taking the time to share your experience. We apologize sincerely for the inconveniences you encountered during your stay. We're very sorry to hear about the unpleasant odor in your initial room and for the downgrade required to accommodate your move. We understand how important it is for our guests to feel comfortable, and we regret that this issue impacted your stay. Please accept our apologies as well for the dining experience. Delayed service and incomplete orders are not up to our standards, and we are addressing this with our restaurant team to prevent future occurrences. Additionally, regarding your concern about mice in the restaurant, please be assured that we have rigorous preventive pest control measures in place and are working closely with our specialists to ensure the highest standards of cleanliness. We appreciate your feedback and are committed to using it to enhance the guest experience. We hope to welcome you back under better circumstances and provide the quality service we strive for. Warm regards, Sincerely, Céline Guest Experience Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable, clean, practical and friendly staff

Dear Jose Maria A., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Guest Experience Manager

well located

Customer review rating 3.5/5

Nysa Business - Confirmed reviews ALL

located is near bercy, room was clean I stay at pullman 5 days because near shuttle Bus during event SIAL PARIS. as a platinum member they told me breakfast is free during weekend . but in the check out time they charge us everyday for breakfast and isnt cheap, also breakfast is always same everyday so isnt worth it.

Dear Madam P., It is with particular attention that I have taken note of your comments following your stay with us. I am sorry if the overall experience of your stay was below your expectations, Breakfast is offered to Diamond member customers only on weekends, which is why it was billed to you. I am sorry if there was a misunderstanding. Unless I am mistaken, breakfast was billed during the week and not on the weekend. I hope that we will have the pleasure of welcoming you again in order to regain your trust, Kind regards, Céline Guest Experience Manager

Very nice stay

Customer review rating 5.0/5

Craig G. Business - Confirmed reviews ALL

The check-in staff early in the morning were very accommodating and having flown from Sydney to earivve 630am in Paris, having a room available was so appreciated.

Dear Mr G., Thank you for taking the time to share your experience following your stay with us. We are so glad to read that you have enjoyed your stay with us. We hope to welcome you in the futur, Sincerely, Céline Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Not only well located, the staff was very friendly and helpful. I will be back.

Dear Mr C., We very much appreciate your comments regarding your stay at the Pullman Paris Centre Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Céline Guest Experience Manager

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Other web-users rate our hotel

  • 709 reviews 8.9/10 Location
  • 1,174 reviews 7.7/10 Room
  • 1,700 reviews 9.1/10 Service
  • 17 reviews 6.9/10 WiFi
  • 600 reviews 7.9/10 Comfort
  • 488 reviews 8.6/10 Breakfast
  • 380 reviews 8.9/10 Wellness Area
  • 353 reviews 8/10 Cleanliness

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