Very nice helpful staff, some issues with housekeeping

Newly refurbished hotel in a residential suburb or Paris. Room was lovely and clean and nicely furnished but our stay did not start well. The reception was very busy and we had to wait then we had to wait 15 minutes for an elevator to get to our rooms. There is one elevator that fits 4 people to service the entire hotel or 2 people with bags. Crazy for a hotel with a lot of rooms! The period we tried to get to our rooms the hotel service staff were blocking the elevator so they could use it to service rooms which is not acceptable. The other thing is that the hotel service staff were in the elevator and not wearing masks, which is also unacceptably in such a small place. Most guest (like us) had to use the stairs for their entire stay. Very annoying and dissappointing. If you can deal with walking stairs to and from you room everyday, then your stay will be fine.

2 nights stay, room a bit cramped but functional, friendly staff.

The hotel was clean and the front desk very helpful. The breakfast had a suitable number of options but the cooked eggs were cold and the croissants tasted like they came from a box. Was hoping for something a little bit more fresh especially considering we are in Paris.

The parking is small and a bit challenging.

The Staff was extremely pleasant and efficient

When we arrived, we were greeted by a stale smell in the lobby. We checked in hoping for more, but the rooms were EXTRA small for a family of 4. We had 2 adjoining rooms. When we got in the ACs in both rooms and phones were not working. The manager Faustine was AMAZING in helping us move to a family room. There also the AC was just blowing cool air but the room was still warm, the fridge was broken, there were flies in the room. Our room key stopped working. In all our experience was very bad except for the amazing customer service from the manager. We are actually checking out and losing money tomorrow. We were actually ready to leave immediately. After flying 10hrs, this was not the experience we expected. After two trips to France in 2019, we had decided to make Mercure our go to hotel chain for future stays but this stay has changed our minds. Per previous complaint the AC was not blowing out cold air so after not being able to sleep until 1 am my husband turned it off and then turned it back on. After an hour of finally getting the room cool, water started leaking from the AC unit. Needless to say we had to turned the AC off. We were not able to really rest and were up by 630 because the room was too warm

Overall good. Some few tweaks here and there to maybe improve. Hard to find the parking and the reception. Room was quite small for the baby bed while our friend who was alone had a larger room. Receptionist quite helpful. Lovely bath products. Nicely refurbished.

Your staff was very professional and courteous and I enjoyed my stay and the warm reception and hospitality they offered!!!!!