Mercure Paris Montparnasse Pasteur 4 stars

Customer review rating (ALL Rating) 4.1/5 731 reviews

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Mercure Paris Montparnasse Pasteur - Image 1
Mercure Paris Montparnasse Pasteur - Image 2
Mercure Paris Montparnasse Pasteur - Image 3
Mercure Paris Montparnasse Pasteur - Image 4
10 Rue Gager Gabillot, 75015 PARIS, France

Description

Hotel extras

  • Between Montparnasse and Paris Expo PDV, 20 minutes from the Eiffel Tower.

  • Glass atrium, L'Antidote bar, co-working space and meeting rooms

  • Family rooms and Junior Suites for up to 4 people

  • Experience an authentic Paris in the 15th arrondissement

  • Private secure parking lot

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Privilege room?1 queen-size double bed and 1 sofa bed for 1 person

Photo out of - Privilege room?1 queen-size double bed and 1 sofa bed for 1 person

Cocoon room with large king-size bed plus Nespresso machine, courtesy tray, free soft drinks in the mini-bar. Shape-memory pillows, bathrobes, slippers and Nuxe bath products.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
  • Views: City View or Courtyard View
See availabilities

Room with a queen-size bed and a high-end king-size sofa bed, equipped with free fiber-optic WiFi, a courtesy tray, mini-fridge, safe and ironing facilities. Bathroom with a bathtub or shower.

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy your room with an Eiffel Tower view, large double bed and high-end king-size sofa, with free fiber-optic WiFi, courtesy trays, mini-fridges and ironing facilities. Bathroom with a bathtub or shower

  • Views:

    City View or Historic side view

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paris Montparnasse Pasteur

10 Rue Gager Gabillot
75015 PARIS
France

GPS:48.837623, 2.306393

Telephone
Fax +33 1 44 19 29 39
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • CHARLLES DE GAULLE Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 66 rooms
  • 3 rooms for people with reduced mobility
  • 12 family rooms
  • 4 connecting rooms
  • 66 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

3 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Board games available
  • Tourist guide for families
  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 34 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 25.00 € 25 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Park with sand pit

Accessibility

  • Elevators
  • Accessible parking

ANTIDOTE

Photo out of - ANTIDOTE

"L'Antidote" offers an immersive experience on the theme of Louis Pasteur under a superb glass roof. Enjoy cocktails and refreshing drinks, ideal after a day of work or sightseeing in the City of Light.

Bar Type
BAR
Capacity
34
Accessibility
Accessible service
Telephone +33 1 44 19 29 29

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

"L'Antidote" offers an immersive experience on the theme of Louis Pasteur under a superb glass roof. Enjoy cocktails and refreshing drinks, ideal after a day of work or sightseeing in the City of Light.

Discover our delicious buffet breakfast in Paris! Start your day with a varied selection of fresh breads, pastries, cereals and fruit. A perfect start to a day exploring the city!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  731 reviews

Customer review rating 0.5/5

Yambao V. Families - Confirmed reviews ALL

Customer review rating 0.5/5

Manoj N. Solo - Confirmed reviews ALL

Dear Manoj N., Thank you for your feedback regarding your recent stay. We appreciate your comments on the overall experience. However, please note that early check-in fees are applied as per our hotel policy, regardless of room readiness. We value your understanding on this matter. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 4.5/5

Mr R. S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for your feedback. We understand the importance of receiving your invoice promptly and apologize for any inconvenience this may have caused. We inform you that the invoice for your stay from 10/20/2026 to 10/22/2026 has been sent to the following address: « ro… ». We remain at your disposal for any further information. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 4.0/5

Luis T. R. Couples - Confirmed reviews ALL

Dear Luis T. R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our excellent location and found the amenities convenient. We appreciate your comments about the room size, and we hope it met your essential needs during your visit. Goodbye, Mercure Paris Montparnasse Pasteur

Customer review rating 3.5/5

Nicolas M. Business - Confirmed reviews ALL

Dear Nicolas M., Thank you for your feedback regarding your recent stay. I regret to hear about the confusion with your room assignment, which did not meet your expectations. We appreciate your comments, as they help us improve our service. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 0.5/5

Manoj N. Solo - Confirmed reviews ALL

Everything was good but was charged around 2pm 30eur early checkin fees even though room was already ready.

Dear Manoj N., Thank you for your feedback regarding your recent stay. We appreciate your comments on the overall experience. However, please note that early check-in fees are applied as per our hotel policy, regardless of room readiness. We value your understanding on this matter. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 4.5/5

Mr R. S. Business - Confirmed reviews ALL

My only concern is that I am still waiting for my invouice

Dear Mr. S., Thank you for your feedback. We understand the importance of receiving your invoice promptly and apologize for any inconvenience this may have caused. We inform you that the invoice for your stay from 10/20/2026 to 10/22/2026 has been sent to the following address: « ro… ». We remain at your disposal for any further information. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 4.0/5

Luis T. R. Couples - Confirmed reviews ALL

Location was great. There are markets, boulangeries, pharmacies and restaurants nearby. There are a couple of metro stations at less than a 15min walk as well. The room was very small but had everything we needed.

Dear Luis T. R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed our excellent location and found the amenities convenient. We appreciate your comments about the room size, and we hope it met your essential needs during your visit. Goodbye, Mercure Paris Montparnasse Pasteur

Customer review rating 3.5/5

Nicolas M. Business - Confirmed reviews ALL

Hello. I got room 66 that was supposed to be on the 6 floor but after going up and down it was finally on ground zero with no view

Dear Nicolas M., Thank you for your feedback regarding your recent stay. I regret to hear about the confusion with your room assignment, which did not meet your expectations. We appreciate your comments, as they help us improve our service. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 3.5/5

Tarun K. Families - Confirmed reviews ALL

Rooms were clean , elevator was not working, rooms were not cleaned on 2nd day

Dear Tarun K., Thank you for sharing your feedback. I regret any inconvenience caused by the distance from the metro and the breakfast options provided. We also appreciate your comments regarding the elevator and room cleaning service. Please note that our elevator was under rennovation and is now fonctionnal and working. Your observations will be taken into account as we strive to improve our guest experience. We hope to welcome you back again. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 2.5/5

Carlos E. G. Families - Confirmed reviews ALL

We stayed in this hotel in 2022 and the main point was the top floor terracem where we could see Tour Eiffel. This time, however the terrace was blocked to guests. Also important to mention that the elevator was broken, what we just discovered when arriving at the hotel. This can be really a problem for eldery or disabled people and should been informed befor.

Dear Carlos E. G., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience caused by the elevator issue and the closure of the terrace. We understand that these amenities greatly enhance our guests' experience, and it is unfortunate that they were not available during your visit. Your comments regarding the communication of such matters are duly noted, as we recognize the importance of keeping our guests informed. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 1.0/5

Catherine O. Families - Confirmed reviews ALL

The hotel staff were great - however we were not told that the lift was not working in advance and we had a young child with us with a room on the 5th floor and. very steep stairs. The soap fell off the wall in the shower and at the sink. I searched for a hairdryer and there was not one. I asked at reception and they said they would send it up - it never came. The breakfast was lacking. This was not a 4* experience. We stayed at a 2* Ibis hotel in La Rochelle which was MUCH better.

Dear Catherine O., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit, especially with a young child, and I understand how this could have impacted your experience. Your observations about the breakfast quality have been noted, as we continually seek to improve our offerings. It is heartening to know that our staff provided you with great service, but I regret that other aspects of your stay did not meet your expectations. Thank you again for your valuable feedback. Mercure Paris Montparnasse Pasteur

Customer review rating 3.0/5

Paul M. Families - Confirmed reviews ALL

I was not informed that the lift was out of service during our stay, we had a lovely room on the 7th floor but had to walk up 7 flights of stairs with a 23kg suitcase and again in the way home. Also had my 70year old mother with me that finds it hard to walk, even 2 flights was enough. The staff were helpful and friendly but as a platinum member I should have been informed and I could have picked a more suitable hotel for my family. Also we did not have any dressing gowns or slippers in our room, the free mini bar consisted of only 2 bottles of cider and water no soft drinks I did not think this equates to a free mini bar! Overall I was compensated at all for the lift not in service and the lack of detail that is meant to part of your hotel services.

Dear Paul M., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you faced. We understand how important accessibility is, especially for our guests with mobility concerns. It is regrettable that you were not informed about the lift situation prior to your arrival. We strive to provide all necessary information to our guests to ensure a comfortable stay, and I appreciate your feedback on this matter. Regarding the amenities in your room, I apologize for the absence of the dressing gowns and slippers as well as the limited selection in the complimentary mini bar. Your comments have been noted for our team to review as we continuously seek to enhance our guest experience. Thank you once again for your valuable insights, and we hope to welcome you back in the future under better circumstances. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 0.5/5

Alexis A. E. Families - Confirmed reviews ALL

Since our trip I have contacted the hotel manager twice without any reply. We had serious issues and I am awaiting to be contacted back shortly ; I was not willing to put any comment before having this sorted out, but it seems I have no other option since I am still waiting with no answer and the platform pushing me to give a feedback…almost hilarious situation! As part of the issues: we were given the wrong room on the first night (downgrade, with no reason), lift under renovation with no information at booking, carry the luggages up (4th floor) with no help while with a small child, not the proper number of towels in the room, luggage damaged on departure day, etc. As a 4 stars hotel from the Accor Group this is absolutely unbelievable, while I am traveling on regular basis for professional purpose, mainly to Accor hotels 4/5 stars. If as customer care / top management you come to see this message, please contact me back at your earliest convenience. Thank you in advance.

Customer review rating 3.5/5

Dejan M. Families - Confirmed reviews ALL

Excellent location, well equiped room but not so comfort for 4 persons family. Not enough space, storage area or chairs..

Dear Dejan M., Thank you for your feedback regarding your recent stay. I appreciate your comments on our location and room amenities. However, I regret to hear that the space and seating arrangements did not meet your family's needs. Your insights are valuable as we strive to enhance our guest experience. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 3.5/5

Patricia G. Couples - Confirmed reviews ALL

The lift was not working. We are a able to climb stairs and a member of staff carried the cases but wr should have been notified before.

Dear Patricia G., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience caused by the lift being out of service. We understand the importance of communication in such matters and will work to enhance our notification procedures for our guests. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 3.5/5

Asiri S. Families - Confirmed reviews ALL

The hotel is in a very convenient location for visiting Paris. However, I was disappointed with the lack of communication regarding facilities that were unavailable or under repair during my stay. When I arrived, I discovered that the elevator was out of service and under repair. Unfortunately, this information was not communicated in advance and was only apparent once I reached the hotel lobby. In addition, I booked a room with early check-in. However, the front desk was not prepared to accommodate this request. Although I arrived at around 11:00 AM, my room was not ready until approximately 2:30 PM, which was the standard check-in time. As a result, I had to wait several hours despite having paid for early check-in. I hope you will consider improving communication with guests regarding facility issues and ensuring that services such as early check-in are delivered as promised

Dear Asiri S., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I am pleased to hear that you found our location convenient for exploring Paris, as we strive to provide our guests with easy access to the city's attractions. I sincerely apologize for the inconvenience you experienced due to the lack of communication about the elevator being out of service. Transparency regarding our facilities is important to us, and your comments highlight an area where we can improve. Additionally, I regret to learn that your early check-in request was not fulfilled as expected. We aim to accommodate such requests whenever possible, and I understand how disappointing it must have been to wait for your room. Your insights are invaluable, and I assure you that we will review our processes to enhance our communication and service delivery to guests in the future. Thank you once again for your feedback, and I hope you will consider staying with us again. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 0.5/5

Sergey K. Families - Confirmed reviews ALL

We stayed at the Mercure Paris Montparnasse Pasteur from 10 to 13 July 2026 and were disappointed with several aspects of our stay. I deliberately chose and paid a premium for a **Superior room with Eiffel Tower view**. Upon arrival, we were informed that all elevators were under maintenance. The staff told us that our suite was on the 8th floor. They said they could bring the suitcases up using their luggage service (available from 8:00 to 23:00), but we would have to walk up to the 8th floor ourselves with our two children. They casually mentioned that “everyone does it without problems”. After some negotiation, they finally agreed to move us to a room on the first floor. However, we completely lost the Eiffel Tower view we had booked and paid for. The hotel did not reduce the price at all. The only compensation offered was two complimentary breakfasts. In addition, the room description clearly stated that the minibar included complimentary non-alcoholic beverages. Despite asking several times at the reception, this service was never provided during our stay. We selected this hotel specifically for the view and expected the amenities described. Unfortunately, neither was delivered. This significantly spoiled our first days in Paris.

Dear Sergey K., Thank you for taking the time to share your experience regarding your recent stay at Mercure Paris Montparnasse Pasteur. I sincerely apologize for the inconveniences you encountered during your visit. Our team aims to provide a seamless service, and it is concerning to hear that this was not your experience. Your feedback is invaluable, as it helps us improve our services and address any shortcomings. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 3.0/5

Pratekk A. Families - Confirmed reviews ALL

Elevator wasn’t working and no update while booking - incorrect description. When confronted at check in - I was offered some value back

Dear Pratekk A., Thank you for sharing your experience. We apologize for the inconvenience caused by the elevator issues and the discrepancies in your booking description. Your feedback is valuable, and we appreciate your understanding regarding the compensation offered at check-in. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 3.0/5

Pascal D. P. Business - Confirmed reviews ALL

4 * worth maximum 3

Dear Pascal D. P., Thank you for sharing your feedback. I sincerely apologize for your experience with our service, as we strive to meet the expectations of our guests. Your comments are valuable and will be considered for our continuous improvement efforts. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 3.5/5

Valette F. Business - Confirmed reviews ALL

We stay in this hotel regularly and it is fine, convenient, comfortable, the staff is very helpful and friendly nothing to say. I usually rate it as a 8/9 but this time there were a few issues: the elevator was not working for our last day. While they offer luggage service instead the times were quite limited and i had to get my 2 big suitcases thru 3 floors of stairs. Also minor issue but ine “clean” towel was not clean / had some yellow stain (likely detergent residue) the others were fine and that was the first time it ever happened to us

Dear Mr. Valette, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Paris Montparnasse Pasteur. We are pleased to hear that you found our hotel comfortable and our staff friendly and helpful. However, I regret to learn about the inconveniences you experienced during your visit. We sincerely apologize for the elevator malfunction on your last day and understand the challenges this caused. While we do provide luggage assistance, I acknowledge that the service hours may not have aligned with your needs. Additionally, I am sorry to hear about the issue with the towel. This does not reflect our usual high standards, and we will ensure this is addressed with our housekeeping team. We appreciate your continued loyalty and hope to welcome you back to provide you with the flawless experience you deserve. Best regards, Mercure Paris Montparnasse Pasteur

Customer review rating 5.0/5

Jean-pierre O. Solo - Confirmed reviews ALL

Services impeccables. Personnel avenant.

Cher Jean-Pierre o., Nous vous remercions pour vos commentaires élogieux concernant notre emplacement et la qualité de notre service. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable, surtout durant cette période de chaleur. Cordialement, Mercure Paris Montparnasse Pasteur

Customer review rating 2.0/5

Baggio A. A. Couples - Confirmed reviews ALL

I am disappointed with my stay at this hotel due to several cleanliness and maintenance issues that significantly impacted the experience. The room was not properly cleaned upon arrival. The bed sheets appeared not to have been changed, and the coffee mugs provided in the room had visible coffee stains before they were even used. One of the towels also had a brown stain on it, which raised serious concerns about housekeeping standards. In addition, room service failed to clean the room on one of the days of our stay, which was frustrating and inconvenient. The biggest issue, however, was the air conditioning. During a heatwave, the A/C was not functioning properly, leaving the room uncomfortably hot throughout our stay. This made it difficult to rest and significantly affected our overall comfort. While the staff were generally polite and tried to help as much as possible, the combination of poor cleanliness, inconsistent housekeeping, and the lack of a working air conditioning system fell well below the standard I would expect from a 4-star hotel in Paris. Unfortunately, I cannot recommend this property based on my experience.

Customer review rating 1.5/5

Christina K. T. Friends - Confirmed reviews ALL

Lady at reception eating and talking with food in her mouth. Twice. No sparkling water available to purchase. Poor English. Remote location.

Other web-users rate our hotel

  • 298 reviews 8.2/10 Location
  • 540 reviews 5.8/10 Room
  • 554 reviews 8.4/10 Service
  • 6 reviews 0/10 WiFi
  • 207 reviews 6.9/10 Breakfast
  • 204 reviews 6.1/10 Cleanliness
  • 153 reviews 1.8/10 Amenities
  • 89 reviews 3.9/10 Value

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