Mercure Paris Montparnasse Pasteur 4 stars

Customer review rating (ALL Rating) 4.2/5 736 reviews

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Mercure Paris Montparnasse Pasteur - Image 1
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10 Rue Gager Gabillot, 75015 PARIS, France

Description

Hotel extras

  • Stylish and modern rooms for families

  • Less than 15 minutes from Gare Montparnasse

  • Private and secure parking lot

  • Access to metro lines 6 and 12: Vaugirard and Pasteur stations

  • Easy access to Roissy CDG and Orly airports

Our accommodation(s)

Hotel location

Mercure Paris Montparnasse Pasteur

10 Rue Gager Gabillot
75015 PARIS
France

GPS:48.837623, 2.306393

Telephone
Fax +33 1 44 19 29 39

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ANTIDOTE

"L'Antidote" offers an immersive experience on the theme of Louis Pasteur under a superb glass roof. Enjoy cocktails and refreshing drinks, ideal after a day of work or sightseeing in the City of Light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  736 reviews

TripAdvisor Rating  3.5/5  48 reviews

Good Stay and Location

Customer review rating 2.5/5

Jp Families - Confirmed reviews ALL

The overall experience was good but the rating of 5 is average due to main issues in the room The heating could not be changed from 19 degrees we had a small child so was feeling cold. The lighting in the room was not suffice t . The sink pipe was blocked it moved very slow. This is not the quality I would expect from a Brand like Mercure

Dear JP, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location, but we sincerely apologize for the inconveniences you experienced in your room. The issues with the heating, lighting, and sink drainage are certainly not in line with the standards we strive to maintain. Your comments will be taken into consideration as we continually work to enhance our guest experience. Thank you once again for your insights, and we hope to welcome you back for a more comfortable stay in the future. Best regards, Mercure Paris Montparnasse Pasteur

Uncompassionate and rigid customer service

Customer review rating 0.5/5

Wannaku R. Families - Confirmed reviews ALL

I had an incredibly disappointing experience with this hotel. Due to unforeseen visa issues, I was unable to travel on my originally booked dates. I reached out to the hotel, explaining my situation and kindly requested to change my reservation dates. Unfortunately, I was met with a shockingly unhelpful and uncompassionate response. Unlike two other hotels I had booked with, which immediately agreed to adjust my dates with no hassle, this hotel outright refused to accommodate me in any way. Their refusal felt not only dismissive but inhumane, as they showed no understanding of the circumstances. I expected a hotel that values its guests to show at least a modicum of flexibility, especially in situations beyond a traveler’s control. This experience has left me with a very negative impression of their policies and customer service attitude. I would advise other travelers to consider other options—especially those that prioritize kindness and understanding.

Dear Wannaku, We are truly sorry to hear about your disappointing experience with us. We sincerely apologize for any inconvenience caused by the lack of flexibility in adjusting your reservation dates. Please know that we will address this matter internally to ensure a more compassionate approach in the future. We understand the importance of guest satisfaction and aim to improve our customer service to provide a better experience for all our guests. We appreciate your feedback and will take it into consideration to enhance our policies and service attitude. Thank you for bringing this to our attention. Warm regards, Mercure Paris Montparnasse Pasteur

A room for the familly

Customer review rating 4.5/5

Regis Families - Confirmed reviews ALL

not so easy to find a room for us 4, a familly with 2 big 17 years old sons. This hotel room was fine, enough space, confortable beddings, even the sofa bed was large and had a good mattress, and on top of that a nice view on Paris roofs and Eiffel tower.

Dear Regis, Thank you for choosing Mercure Paris Montparnasse Pasteur for your family stay. We are delighted to hear that you found our room spacious and comfortable ! Providing a cozy and accommodating environment for families is important to us. We appreciate your feedback and hope to welcome you back for another enjoyable stay. Warm regards, Mercure Paris Montparnasse Pasteur

Location was good, overpriced for quality of room

Customer review rating 2.0/5

Rreid Business - Confirmed reviews ALL

Location good, staff friendly, overpriced for the standard of room.

Dear Mr R., thank you for your feedback. We are glad that you liked our staff. We strive to provide a comfortable stay for our guests. We will take your comments into consideration. Best regards, Mercure Paris Montparnasse Pasteur

Nice cozy hotel

Customer review rating 4.5/5

K N. Business - Confirmed reviews ALL

Hotel is located in a nice neighborhood, pretty safe and not far from metro station (around 5 min walk). There are some restaurants around in case guests are hungry. Hotel is decorated nicely, room size is a bit tight no space to put down the baggage and leave it there. Breakfast is enough to satisfy everyone though choices are limited. Staff are nice and friendly.

Dear K N., thank you for choosing Mercure Paris Montparnasse Pasteur. We are delighted to hear that you found our hotel cozy and enjoyed our nice neighborhood. Your kind words about our staff are truly appreciated. We have noted your feedback regarding the room size and breakfast choices for our future improvements. We hope to welcome you back soon for another enjoyable stay. Warm regards, Mercure Paris Montparnasse Pasteur

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Other web-users rate our hotel

  • 368 reviews 8.4/10 Location
  • 630 reviews 6.3/10 Room
  • 568 reviews 8.8/10 Service
  • 365 reviews 6/10 Comfort
  • 276 reviews 8/10 Breakfast
  • 234 reviews 6.5/10 Cleanliness
  • 118 reviews 5/10 Amenities
  • 85 reviews 5.1/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.