The hotel staff were great - however we were not told that the lift was not working in advance and we had a young child with us with a room on the 5th floor and. very steep stairs. The soap fell off the wall in the shower and at the sink. I searched for a hairdryer and there was not one. I asked at reception and they said they would send it up - it never came. The breakfast was lacking. This was not a 4* experience. We stayed at a 2* Ibis hotel in La Rochelle which was MUCH better.

I was not informed that the lift was out of service during our stay, we had a lovely room on the 7th floor but had to walk up 7 flights of stairs with a 23kg suitcase and again in the way home. Also had my 70year old mother with me that finds it hard to walk, even 2 flights was enough. The staff were helpful and friendly but as a platinum member I should have been informed and I could have picked a more suitable hotel for my family. Also we did not have any dressing gowns or slippers in our room, the free mini bar consisted of only 2 bottles of cider and water no soft drinks I did not think this equates to a free mini bar! Overall I was compensated at all for the lift not in service and the lack of detail that is meant to part of your hotel services.

Since our trip I have contacted the hotel manager twice without any reply. We had serious issues and I am awaiting to be contacted back shortly ; I was not willing to put any comment before having this sorted out, but it seems I have no other option since I am still waiting with no answer and the platform pushing me to give a feedback…almost hilarious situation! As part of the issues: we were given the wrong room on the first night (downgrade, with no reason), lift under renovation with no information at booking, carry the luggages up (4th floor) with no help while with a small child, not the proper number of towels in the room, luggage damaged on departure day, etc. As a 4 stars hotel from the Accor Group this is absolutely unbelievable, while I am traveling on regular basis for professional purpose, mainly to Accor hotels 4/5 stars. If as customer care / top management you come to see this message, please contact me back at your earliest convenience. Thank you in advance.

Excellent location, well equiped room but not so comfort for 4 persons family. Not enough space, storage area or chairs..

The lift was not working. We are a able to climb stairs and a member of staff carried the cases but wr should have been notified before.

The hotel is in a very convenient location for visiting Paris. However, I was disappointed with the lack of communication regarding facilities that were unavailable or under repair during my stay. When I arrived, I discovered that the elevator was out of service and under repair. Unfortunately, this information was not communicated in advance and was only apparent once I reached the hotel lobby. In addition, I booked a room with early check-in. However, the front desk was not prepared to accommodate this request. Although I arrived at around 11:00 AM, my room was not ready until approximately 2:30 PM, which was the standard check-in time. As a result, I had to wait several hours despite having paid for early check-in. I hope you will consider improving communication with guests regarding facility issues and ensuring that services such as early check-in are delivered as promised

We stayed at the Mercure Paris Montparnasse Pasteur from 10 to 13 July 2026 and were disappointed with several aspects of our stay. I deliberately chose and paid a premium for a **Superior room with Eiffel Tower view**. Upon arrival, we were informed that all elevators were under maintenance. The staff told us that our suite was on the 8th floor. They said they could bring the suitcases up using their luggage service (available from 8:00 to 23:00), but we would have to walk up to the 8th floor ourselves with our two children. They casually mentioned that “everyone does it without problems”. After some negotiation, they finally agreed to move us to a room on the first floor. However, we completely lost the Eiffel Tower view we had booked and paid for. The hotel did not reduce the price at all. The only compensation offered was two complimentary breakfasts. In addition, the room description clearly stated that the minibar included complimentary non-alcoholic beverages. Despite asking several times at the reception, this service was never provided during our stay. We selected this hotel specifically for the view and expected the amenities described. Unfortunately, neither was delivered. This significantly spoiled our first days in Paris.

Elevator wasn’t working and no update while booking - incorrect description. When confronted at check in - I was offered some value back

4 * worth maximum 3

We stay in this hotel regularly and it is fine, convenient, comfortable, the staff is very helpful and friendly nothing to say. I usually rate it as a 8/9 but this time there were a few issues: the elevator was not working for our last day. While they offer luggage service instead the times were quite limited and i had to get my 2 big suitcases thru 3 floors of stairs. Also minor issue but ine “clean” towel was not clean / had some yellow stain (likely detergent residue) the others were fine and that was the first time it ever happened to us

Services impeccables. Personnel avenant.

I am disappointed with my stay at this hotel due to several cleanliness and maintenance issues that significantly impacted the experience. The room was not properly cleaned upon arrival. The bed sheets appeared not to have been changed, and the coffee mugs provided in the room had visible coffee stains before they were even used. One of the towels also had a brown stain on it, which raised serious concerns about housekeeping standards. In addition, room service failed to clean the room on one of the days of our stay, which was frustrating and inconvenient. The biggest issue, however, was the air conditioning. During a heatwave, the A/C was not functioning properly, leaving the room uncomfortably hot throughout our stay. This made it difficult to rest and significantly affected our overall comfort. While the staff were generally polite and tried to help as much as possible, the combination of poor cleanliness, inconsistent housekeeping, and the lack of a working air conditioning system fell well below the standard I would expect from a 4-star hotel in Paris. Unfortunately, I cannot recommend this property based on my experience.

Lady at reception eating and talking with food in her mouth. Twice. No sparkling water available to purchase. Poor English. Remote location.

Upon our arrival, during a heatwave, we reported that the ventilation in our room was not working at all. No action was taken to correct the fault during our stay, except to open the window and provide a fan. We checked out 5 days later, still not working, I assume the next guest will have the same problem. The hotel staff were sympathetic but clearly were not empowered or capbable of initiating repairs.

Spent a week at this quiet and cozy place, well located, near all useful bus stops. The staff is very friendly, and the manager, Caroline, is just amazing! She was able to solve a number of problems caused by confusion in the system. Although the hotel could use some renovation and the elevator (we travelled with a wheel-chaired person) should be upgraded, we enjoyed our stay there. Complimentary tea and coffee, as well as filtered and gas water to take to the room, at the reception were always great, and the staff, as already mentioned, was super welcoming. Merci beacoup pour tout !

We thought our room very decent, but couldn't understand the design that didn't include and extended section like a shower door to keep water from bouncing onto the floor. The shower head had to be pointing into the faucet corner for shower stall, which meant to shower one had to stay rather crunched up hear the wall, and or point the shower head towards the corner or wall. This was the only way to keep from pouring water on the floor. It was uncomfortable and a stupid design to simply save money over functionality. I have nothing but nice things to say about desk staff. They are your best asset. Georgina is great, the young man who checked us in was very nice, but first had us in the wrong level of room, but fixed the situation first thing. We appreciated the water kettle and some teas in our room. The young man who checked us out when we left was very nice too. Unfortunately, for Accor to categorize this hotel as a Mercure in Montparnasse proper is a stretch and misleading. It is a far walk to the Gare, but we worked out on the 95 bus system which was very helpful. I don't think Accor should advertise the hotel's location as Mercure Pasteur and Montparnasse which they do. It's the Pasteur neighborhood, and even a good walk the Pasteur Metro Station from the hotel. The Pasteur neighborhood BORDERS ON Montparnasse but isn't Montparnasse.

Good reception girl

The picture on the accor website showed clear view of whole of Eiffel tower from the room but it was not like that. Only top half of Eiffel Tower was visible from the our room/Balcony. We were charged high for Eiffel Tower view room, I don't expect this from Accor Group.

Excelente service, clean and comfortable