PULLMAN PARIS MONTPARNASSE (opening September 2020) Hotel 4 stars

Very nice hotel but a little expensive. Was very convenient as we were going on an Avalon river cruise the next day and the hotel is the meeting place for passengers. Wonderful included breakfast buffet.

We could not get timely assistance with our luggage on check-in and ended up moving our own to the room. It would have been good to have someone to explain the room facilities. We thought the bath taps were faulty until they were explained to us. Furnishings in many areas were past their 'use by' date. We had to request a change of room because we spent the first night in a room with a wardrobe we couldn't use due to broken doors. The carpet was also stained. Thankfully, the staff moved us to a more pleasant room. The breakfast was of good quality. Computer facilities were very limited, and the chairs were totally unsuitable for use there. In other Pullman hotels, staff would make a point of exchanging greetings with us when we would pass them. This was not usually the case in this hotel. However, the housekeeping staff were very polite and helpful.

The staff were considerate. The room always was very clean. The concierge, unfortunately wasn't a good day's... The room was soo good. The energy, lights and bathtub were in trouble.

The Hotel and its staff were absolutely fantastic. The service recieved was exemplary kids thoroughly enjoyed themselves. Will definately stay here again. A very big heartfelt Thank You to all the staff who make this hotel the joyful place it is.

I was in the room 2328, Pullman Paris Montparnasse. I have been told that I have been over classed (better room that I should have) due to standard room unavailability and I'm a Club Accorhotels member. At first, I was very pleased with the attention the receptionist had for me. The receptionist was very professional, friendly and kind. Then, the things went bad... Although the room itself was very good including bathroom (good looking, cleanliness, spacious, nice view to outside, privacy, large TV screen, large comfortable bed and pillows...), several things happened: 1- The room was cold all night although I put the heating on, which was a shame as it was 30 degrees outside of the building! I had to put the dressing gown on in the bed! 2- There just were 4 water bottles inside the fridge, no snack or something else. 3- TV was a nightmare to use for selecting channels with the remote control; I had to press buttons so many time to get the channels I wanted to, and orientate the remote control in all possible ways to get it selected. I gave up several times and restart the TV or just watch the channel with half of the screen. 4- I could hear a constant and repetitive noise nearby the room, behind the wall where the desk and TV are located. So, after a moment of this repetitive noise, I decided to go and see what was going on around. I manage to go in the room nearby as it was opened. This room is a staff room apparently dedicated for maid staff. There are 3 lifts in that room just behind the 2328 room wall. The noise was coming from them as they were working constantly. It has never stopped during the night. I had to put the TV volume higher while watching it and couldn't really sleep although very tired... Well the day after I was event more tired!

still the best hotel in Paris for our familly needs

We stayed here for a long weekend and loved it. The hotel is in a great location. The restaurant downstairs has poor choice and is very expensive. And the big restaurant was closed for our stay. When we came to check out we discovered that the woman on reception had taken €300 out of my bank account as the 'deposit' it was never explained to us that the money would actually be taken out but we were reassured that it would be refunded immediately. In fact I did not receive the money until one week later. I phoned the hotel, who then told me to email. When I emailed, I did not even get a response. I feel it was very poorly dealt with and has definitely but me off using pullmans again or recommending it. Which is a real shame because we had a great stay other than this.

Just good.

Room with fantastic view, but with not well maintained fornitures. Staff very gentle and available.

Room was fine but the bathroom needed updated and improvements. The buffet breakfast was unsatisfactory with the presentation and food on offer. The quality was a let down and the presentation was poor and unattractive for quite a costly breakfast.

The service was not what it was in the past. Trying to get extra towels had to ask twice and did not get them. Found the cleaning person in the morning and got them myself. The breakfast buffet was not worth the money. The room was still clean and like before. The person at the information desk was awesome. The only bright spot for this trip.

The front desk team was the highlight of our stay.

The hotel service and staff was magnificent! Specially the consuetge services all of the were incredible Location a few steps of the metro and train station and close to restaurants, shops makes was great

Hotel room was pleasant with great views (room 2210). Decor somewhat lacking however we were aware that closure refurbishment was imminent. Breakfast excellent however the bar area was not up to the expected expected standard. Again, I am sure the renovation will resolve this. Bar staff were excellent, Khelil speciality. Location of hotel at Montparnasse was even better than I imagined.

Staff were helpful and friendly. However for the amount of money spent it would have been better to have cleaner carpets, better variety at breakfast, and room supplies replenished without us constantly calling housekeeping. It's not a value for money