Novotel Paris Centre Gare Montparnasse

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Novotel Paris Centre Gare Montparnasse 4 stars

Customer review rating (ALL Rating) 4.6/5 2,502 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • Buffet breakfast and room service meals available

  • Covered private car park

  • Accessible restaurant terrace and bar

  • "Chèques vacances" accepted

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris Centre Gare Montparnasse

17 rue du Cotentin
75015 PARIS
France

Telephone +33 1 53 91 23 75

Fax +33 1 53 91 23 76

Contact email

  • RATP:  88-91 Montparnasse 2 Gare TGV

  • METRO:  6 - 12 Pasteur

  • RATP:  4 - 6 - 12 - 13 Montparnasse Bienvenue

  • By plane

    ORLY At 16km / 10 miles

  • By plane

    ROISSY-CDG At 35km / 21.75 miles

  • By train

    GARE DE LYON At 6km / 3.73 miles

  • By train

    GARE DU NORD At 8km / 4.97 miles

  • By train

    GARE MONTPARNASSE At 0.2km / 0.12 miles

GPS:48.838455, 2.315204

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The Novotel room, with its spacious and contemporary modular design, provides living space that adapts to every need. 42" LED TV included in each room. Get the VIP treatment in our Executive room w/ more space, Nespresso machine, bathrobe, slippers, and mini bar w/ drinks and snacks. Some of these upper-level rooms offer unobstructed Eiffel Tower views!

Our guest reviews

Our guest reviews for
Novotel Paris Centre Gare Montparnasse

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,502 reviews

TripAdvisor Rating  4.0/5  2,573 reviews

Certificate of excellence 2022

very comfortable

Customer review rating 5.0/5

Brenda Families - Confirmed reviews ALL

It was very peaceful, staff was exceptional, food and drinks were great and the beds were comfy. Rooms were kept clean and neat.

Dear BRENDA C., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Emilie - Socia Media Manager

The stay was just correct

Customer review rating 3.5/5

Michał Families - Confirmed reviews ALL

Like for the family room it was extremely small, not convenient for 4-people family. It also needs renovation. What should be appreciated is breakfast, which was fabulous. The staff was very polite and helpful. Underground car park for reasonable price (as for the Paris...) available. The room was very quiet.

Great hotel location and staff!

Customer review rating 5.0/5

Manish Couples - Confirmed reviews ALL

Great room great staff great location.

Dear MANISH K., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Emilie - Social Media Manager

Generally, a pleasant stay and suitable for business travel accommidation

Customer review rating 4.0/5

Withheld Business - Confirmed reviews ALL

The only issue I was surprised about was that there didn't seem to be one English news station. While there were channels listed (e.g France24 - English) they no longer seemed to be subscribed to or available. Also, I did receive a pre-checking email to be able to check in online but the link didn't work (non found error of accor site), and even though my booking was done with Accor membership details the booking was not available in the Accor app as an upcoming booking.

Bad located

Customer review rating 3.0/5

Rivka N. G. Solo - Confirmed reviews ALL

The room is Ok but the neighbourhood is problematic. It is very far from centre to walk and there are very few restaurants near by. For the breakfast you have to wait in a long queue and there is no even one fresh vegetable. I was told that this is a french breakfast but I expect a 4 star hotel yo have some.

Well located

Customer review rating 4.0/5

Raycia Couples - Confirmed reviews ALL

Good breakfast n location is good

Very well located, clean and with good service

Customer review rating 4.0/5

Guest J. Friends - Confirmed reviews ALL

The hotel is located just few minutes walk from subway, nice area around with supermarket and restaurants. Good service, however hotel needs all carpets cleaning (both halls and rooms) as there are stains everywhere.

Dear JUSTYNA K., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, as well as your constructive comments regarding the cleaning. We hope your next visit will be as pleasant as the previous one. Sincerely, Julien EYNAUD Rooms Division Manager

Good location with extremely helpful staff.

Customer review rating 4.5/5

Sholane P. Families - Confirmed reviews ALL

My family & I loved the decor, the breakfast, the location, the facilities & the extremely friendly staff assistance. Highly recommend this establishment.

Dear SHOLANE P., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Emilie - Social Media Manager

Hair in bathroom

Customer review rating 3.5/5

Cl Business - Confirmed reviews ALL

Comfort room with spacious office area. Waited at the reception for more than 10 minutes just to check in before they opened a second counter (2pm). Hair from previous guest(s?) in the bathtub and the shower, cleaning could have been more thorough.

Dear TING L., Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Gare Montparnasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Emilie - Social Media Manager

Average stay

Customer review rating 3.5/5

Nagesh Families - Confirmed reviews ALL

Rooms are small. Family rooms do not have eiffel tower view. Airconditioning is horrible, like in most Novotel properties. Upon complaining you hear the standard reply that we are between seasons, so cooling is kept low!! 4 days of bad sleep in a hot room. Horrible explanation by staff!!

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Location great Breakfast adequate Clean rooms Nice and great staff Parking facilities are excellent and good proce Airconditioning not working in room!

Dear JACO V., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Emilie - Social Media Manager

Beautifull Rooms

Customer review rating 5.0/5

Constantin Families - Confirmed reviews ALL

Our family stayed for 2 days in a standard room. Everything was well maintained, clean! The beds were comfortable. Rich breakfast! Definitely we will stay again!

Dear CONSTANTIN A., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Emilie - Social Media Manager

Customer review rating 4.0/5

Ag Business - Confirmed reviews ALL

Great room, friendly family-style common areas and valuable breakfast, not the closest possible to the metro, it is at about 10min walk.

Dear ANDREA G., We very much appreciate your comments regarding your stay at the Novotel Paris Centre Gare Montparnasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Emilie - Social Media Manager

Excellent

Customer review rating 4.5/5

B. Solo - Confirmed reviews ALL

Satisfait

Good breakfast, clean rooms - Rooms were a bit small and no air conditioning running, too hot for me. Not as centrally located as I expected, but overall a good stay. Good for families

Customer review rating 4.0/5

Rob N. Families - Confirmed reviews ALL

Good breakfast, clean rooms - Rooms were a bit small and no air conditioning running, too hot for me. Not as centrally located as I expected, but overall a good stay. Good for families

Comfortable stay

Customer review rating 4.0/5

David P. Business - Confirmed reviews ALL

I stayed for one night but it was very comfortable and pleasant.

Novotel on decline

TripAdvisor rating 2.0/5

Ben M TripAdvisor review

2nd Novotel on recent visit and 2nd poor experience. Worst aspect was breakfast. Overcrowded due to limited time slot, stuffy room and no COVID measures being taken at all. Hot food was either burnt or uncooked. If was going to get ill on trip, it would be here. Rude male staff member on arrival seeming to object to our arrival time (2nd female staff member was lovely though). 2 towels for family of 4. Tired room. Comfy bed and great location were redeeming features.

Dear Ben M, Thank you for taking the time to tell us about your experience at the Novotel Paris Centre Gare Montparnasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The COVID measures (that have been respected since the last 2 years) are now more flexible in France. Therefore, we are respecting the law by removing these previous restrictions. We are thrilled to see that our guest are getting back to travel and one of the result of this is a busy breakfast with a lot of nice families that we are happy to greet :). Regarding the towels in your room, I apologize for this inconvenience. Please know that there is someone 24/7 at the Front Desk and you must not hesitate to call us so we can ajust issues such as theses ones. Please rest assured that we are taking the appropriate measures to address the mentionned problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julien EYNAUD Room Division Manager for

Novotel - bad experience

TripAdvisor rating 1.0/5

wim2202 TripAdvisor review

We asked separate beds for 2 nights the beds were made like it was a double bed, unacceptable. The 2nd time we had to ask for the correct sheets (Monday night) and as the reception stated no service was available we had to change and make up the beds ourselves. Also we left some papers related to our voyage on a table which were thrown away. Also own shower cap + handtowel were removed from the room. The shower door is not fully extended leaving an opening resulting in very wet bathroom floor we had to continuously clean. Also toilet paper lacking last day..

Dear guest, Thank you for taking the time to write us about your experience at Novotel Paris Centre Gare Montparnasse. I'm sorry that your stay didn't meet your expectation. I will be glad to speak with you about what's happened You can join me by phone at +33(0)1 53 91 23 65 or by mail : elise.baudry@accor.com Best regards, Elise Baudry - Room Division Manager

Reception area

TripAdvisor rating 4.0/5

Tank_Boulder TripAdvisor review

The only issue we had was finding the reception area. Looked more like going into a cafe when we entered and reception could be on another floor. It was on the ground floor but behind us as we entered. Other than that, the stay was good.

Excellent hotel for business, families and friends.

TripAdvisor rating 5.0/5

Explorer803562 Families - TripAdvisor review

It is my second stay in this hotel. It has been upgraded, is in very good shape and very well located. Unbeatable quality - price and service. Just one thing that could improve, I booked an executive room, which included minibar and nespresso, where there was literally one bottle of water, one cola and one orange juice for the whole stay, so not even a chance of choosing two people the same drink, and same think for the nespresso capsules. I guess it makes sense from a waste point of view, it is a courtesy, not a drink buffet, but I found it quite short. Staff were friendly and helpful all through the stay, very efficient with check in and check out. Will certainly repeat when in Paris.

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