Hotel Mercure Paris Gare Montparnasse TGV 4 stars

Customer review rating (ALL Rating) 3.9/5 893 reviews

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Hotel Mercure Paris Gare Montparnasse TGV - Image 1
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Hotel Mercure Paris Gare Montparnasse TGV - Image 3
Hotel Mercure Paris Gare Montparnasse TGV - Image 4
, 75014 PARIS, France

Description

Hotel extras

  • Near Montparnasse station: Hall 1 TGV 5 min, Hall 2 1 min, Hall 3 3 mins

  • An ideal location for taking in Paris's major tourist attractions

  • Undercover private car park, direct access to the hotel

  • 8,611 sq.ft. (800 m2) conference area in the heart of Paris

  • Enjoy our courtyard - a green setting in the heart of the city

Our accommodation(s)

Hotel location

Hotel Mercure Paris Gare Montparnasse TGV

75014 PARIS
France

GPS:48.8375841, 2.318716

Telephone
Fax +33 1 56 54 84 84

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOMAD

Nomad restaurant is open to the public and can be rented for receptions and private dining. Embark on a culinary journey while unwinding in a modern and refined setting that overlooks our indoor patio.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  893 reviews

Nice staff, good bed, good breakfast, good location - but no ventilation

Customer review rating 2.5/5

Florentin B. Business - Confirmed reviews ALL

Generally most of the things were fine - good location, very welcoming and professional staff, good breakfast, and (as usual with Mercure) good bed. But: no ventilation. None. It was still "winter" (in fact: quite warm outside) - and therefore: absolutely no ventilation. Some rooms (looking to courtyard) have windows which can be opened. Rooms with external view: no opening windows. Hotel needs to fix this in future. The room was really stuffy and too warm. (The staff did offer to change room but I was already settled and it was too much hassle for just one night)

Dear Mr. B., Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our staff welcoming, the location convenient, and enjoyed the comfort of our beds and breakfast. We appreciate your constructive criticism about the lack of ventilation in some of our rooms. Rest assured, we value your input, and we will address this matter to enhance the overall guest experience. We apologize for any discomfort you experienced due to this issue. Should your travels bring you back to the area, we would be delighted to welcome you again and offer you a more pleasant stay. Thank you once more for your review. Best regards, Romain.

Worst stay in an Accor Hotel - Never again!

Customer review rating 0.5/5

M Families - Confirmed reviews ALL

I booked a superior room for three people. We were given a room with only one bed. After a complaint by phone first no reaction. After ten minutes I called again and they gave us a new room, full of smoke smell and a standard room towards the parking place instead of city view as booked. We complained again and were told after dinner everything will be settled. Nothing was settled. Afterwards we were told I will receive some Accor Points as compensation. I received Accor Points but just those which I had anyway receicved for the stay. What I really disliked was the kind of cheating attitude of the staff. I was told that they knew that the first room was wrong. But why on earth they let me then check in the first room? As a Gold Member I also had to ask for the drink. The first answer was "water is on the room". Later, when I complained I heard that the staff was talking in French each other that there was a problem with the reservation but nobody wanted to admit it to me. Moreover, the room was really smelly (from smoking in the room) and quite noisy from some works done outside at the entrance of the parking to the Montparnasse Train Station. In addition, the carpets in the corridors need an urgent refurbishment. I also very much disliked that my credit card was already blocked in the morning of the day before of the day of arrival although I could have cancelled for free the reservation on that day until midnight. This is a very strange behavior. And after one week my credit card is still blocked! All in all I am really thinking on NOT booking again an Accor Hotel in Paris after I heard of friends of similar problems in other Accor hotels in Paris. I am wondering why the Accor management agrees with such a dilution of their brand. Perhaps they should pay less money to PSG (the Paris football club) and invest more in their hotels and education of their staff, and, probably, pay higher salaries to their staff.

Good stay

Customer review rating 4.0/5

Auriane N. Solo - Confirmed reviews ALL

I really enjoyed my stay there and the service was great. However, one night I had to wait more 25min outside when I was coming back to the hotel around 4:00am as nobody was at the front desk. I even ring the bell in front of the principal door. I was able to enter thanks to another client who called his wife so that she find someone to open us the door. Except that incident, I totally recommend the hotel as the metro is nearby, there is a lot of restaurants in the neighborhood and the staff was always friendly.

Chère Auriane N., Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et que notre service vous a plu. Nous nous excusons sincèrement pour l'incident que vous avez rencontré à votre retour tardif. La sécurité et la satisfaction de nos clients sont notre priorité, et nous prendrons des mesures pour éviter que cela ne se reproduise à l'avenir. Nous sommes heureux que malgré cet inconvénient, vous recommandiez notre hôtel pour sa proximité avec le métro, les nombreux restaurants aux alentours et la convivialité de notre personnel. Nous espérons avoir le plaisir de vous accueillir à nouveau. Cordialement, Romain.

Great staff

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Some minor issues that were quickly resolved.

Dear Guest, Thank you for your kind words about our staff. We are pleased to hear that any minor issues you encountered were promptly resolved. We hope to welcome you back soon. Best regards, Romain.

Fed up of constantly requesting copy of invoice

Customer review rating 1.5/5

Tina W. Business - Confirmed reviews ALL

I had two stays at the hotel within the same week: Reservation number: NFSHCWSS and NDHHCZJM. I have emailed the hotel on 3 occasions stating that I am still waiting for a copy of the invoice for booking NFSHCWSS (hotel charge of €251.75) which has now become an urgent matter due to a requirement to submit receipt for expenses. I am still waiting and have not had any response from hotel. Advised to email HB… but no response. Very dissatisfied

Dear Tina W., We sincerely apologize for the inconvenience you encountered regarding the request for your invoice. We understand the importance of this matter for your expenses and we apologize for the delay in our response. We will take immediate steps to resolve this issue and send you the requested invoice as soon as possible. Your satisfaction is our priority, and we take your feedback very seriously. Please accept our apologies for this situation. Yours sincerely, The Reception Chakib

Other web-users rate our hotel

  • 1,087 reviews 9.3/10 Location
  • 1,782 reviews 5/10 Room
  • 1,527 reviews 6.9/10 Service
  • 22 reviews 4.4/10 WiFi
  • 854 reviews 8.2/10 Breakfast
  • 487 reviews 5.7/10 Cleanliness
  • 445 reviews 3.7/10 Vibe
  • 288 reviews 4.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.