The two items for which I paid for were OK- breakfast and the view from our window. Before arrival I asked about the bathrooms, and I received back confirmation that all bathrooms are walkl-in, with no steps, to make moving around easier for you...Malheureusement, nous ne disposons pas de chaises de bureau à roulettes au sein de l’hôtel. En revanche, nous vous confirmons que toutes nos salles de bain sont de plain-pied, sans marches, afin de faciliter vos déplacements. But at our room was bath - I don't think and it doesn't look like it was really easily accessible. Apart of the above - on arrival $100.00 was block on my account in case we would use some drink from refrigerator, but the refrigerator didn't work. During our stay it was taken out of the cabinet and was standing all days on the way, it was very difficult to walk around as the room is small. It was very inconvenient.

We chose the hotel for proximity to the train station. It was well located for food shopping as well as dining out. Service from staff was wonderful. The lighting in the room could be better and the bathroom door was very squeaky. The bath was slippery to stand in to shower and it was difficult to get out without slipping but the shower itself was great. I was not a fan of only sticks as stirrers for your coffee cup nor for the fact the cups were made of paper. It seemed to shout "budget". The cups were very hard to hold with a hot drink in them. There were no power adaptors or USB close to the bed, and the bedside tables were awkwardly sized and positioned. However the bed was comfortable and the room was a generous size. The full size desk was great for working on my laptop and the wifi speed was good. The small fridge was useful and the complimentary water was appreciated.

Friendly and welcoming staff Clean hotel Excellent location

I had a pleasant stay, I was happy that I could get a toothbrush at the reception. I didnt like that the airco didnt work - but there were repairs on the way I understoo. I also tried to make a tea in the room, there was everything available except for a mug/cup to make the tea...

I didn't like that you deducted from my bank account more money for insurance and i have already paid for the room. You deducted 270 euros and the man told me this is different than the deposit. My friend stayed in the other Mercure around the same street they didn't ask him for any other insurences.

Anything we needed they provided. Our refrigerator wasn’t working and within minutes it was replaced. Excellent customer service

A mixed experience. So many things needed technical maintenance in our Room 314. No minibar, no shower curtain, no rubber mat, no sanitary bags, cracked toilet seat, blocked hand basin, no radio, no coffee bags, air conditioner not turned on. Reception staff quickly had these problems fixed. Our room cleaner really upset us by demanding (in French) that we move our suitcases onto a folding frame on the floor, turn the shower head some how and take our suitcases off the single sofa. We complained to Reception and asked that she not clean our room any more. Next day, our room was not cleaned by 4pm. Asked Reception to send someone to give us clean towels etc which they immediately did. My friend is 97 years of age and unable to walk without a Rollator or Mobility Scooter. He was very upset by being told what to do, and not to do, by the cleaner. The buffet breakfast was great. The staff were great. The Nomad staff were difficult to understand but friendly enough. The meals and drinks in Nomad were lovely but much too big! Perhaps the staff could ask if you want a small serve or the normal size serve? We do not like wasting food like that. The restaurant was closed on Saturday 6/9/26 for a private evening function. The only food we could get was a pizza which we don’t normally eat - too much pastry! Overall, our experience was OK , but we probably would go elsewhere next time in Paris Montparnasse unless the Mercure hotel fixes some of its technical problems. The Disability Room was large and the double bed was very comfortable. The room however was not well lit and it was difficult to visualise how the switches and electrical equipment worked. The location was perfect for us. A great little area with a dog park and excellent restaurants and cafes nearby. Many thanks.x

Very rude staff

Nice hotel, but our room could have done with a refurbishment. If you come out of front entrance to station it is a good 15 min walk up a slight gradient, however there is a better side entrance if you were better oriented

A nice hotel. Clean and well appointed. Best of all it was on the same block as Gare de Parma’s.

Charge €5 for each luggage even a gift bag and I need to put it inside my suitcase

Check in was very smooth. Room was comfortable but the AC was extremely noisy (took 10 minutes for the noise to disappear… trick that we discovered later in the morning). Annoying noise (i.e. people moving furnitures) started around 7:30am (upstairs and/or around our room?). And cleaning staff knocked on the door before 9am on our check out morning.

For a four-star hotel like this Mercur Hotel, we had no conditions at all, on the contrary, conditions that were hard to look at. Dirt on the floor in the bathroom, lack of air and a very defiant personal attitude.

Ok

Easy check in, clean rooms, fluffy towels and great breakfast!

The hotel has very poor services, old rooms, the AC is not working properly and staff are not enough professional.

Good size rooms, nice breakfast. Staff were friendly and knowledgeable.

My experience at this hotel was very disappointing. We arrived very late because our flight was delayed. At check-in, the receptionist informed us that we had to pay a €150 damage deposit. This information was not provided when I made the booking, so it came as a surprise. When we entered our room, we found that the bathroom was in poor condition. The toilet tiles were cracked, and the flush button was damaged, meaning you had to press and hold it to flush properly. We were exhausted from our journey, so we decided to ignore the issues and get some rest. The next morning, my daughter injured her foot on the broken toilet tiles. I immediately went to reception to report the problem. I took photos and showed them to the receptionist. The lady at reception was very kind, apologised sincerely, and promised that our room would be changed later that day. I also asked why I was expected to pay a €150 damage deposit when we had been given a damaged room. She explained that the deposit was to cover drinks from the minibar. However, the drinks in the minibar were not even worth €100, so the purpose and amount of the deposit were still unclear to me. After spending the day sightseeing, we returned late and were given keys to our new room. Imagine my surprise when we opened the door. The lights were not working, and the room had an unpleasant smell. I went back to reception, but I did not feel welcomed. There seemed to be a language barrier, as some of the staff could not speak English well, which made communication difficult. Eventually, one of the receptionists, who was very polite and helpful, came to inspect the room with me. He confirmed that the lights were indeed not working. By this point, I was frustrated and decided that I would rather stay in our original room than move into another room with problems. The helpful receptionist apologised and said they would upgrade us to a better room. My children were excited, but I told them not to get their hopes up because, based on the attitude and body language of the other receptionist, I did not believe the upgrade would happen. Unfortunately, I was right. The helpful receptionist later returned with an older colleague to tell us that the older receptionist had fixed the lights in the second room and that we could move there. I declined. I did not feel comfortable moving into a room that had only just been repaired, as I was concerned the lights might stop working again during the night. Overall, I was disappointed by the condition of the rooms, the lack of clear information about the €150 deposit, and the way our concerns were handled. Although a few members of staff were friendly and genuinely tried to help, the overall experience fell far below my expectations.

Second stay at that hotel (because the location is good); the first time I was disappointed by the cheap 5 Eur charge to store your luggage for the day… —> Which they now advertise at check-in… By all mean, this hotel will fulfill your basic expectations, it is clean, the bed are comfy, there are food available. Where the gap is massive is the customer service / the friendliness / the personal touch… —> It is inexistent. Due to its location, you would expect the staff to be used to get guests in & out at odd hours pending on your train schedule…. Well they are not… —> Had a very early train and needed to checkout at 05h00 before the breakfast open, the day before I told them and asked for a take-away breakfast… which they forgot… It’s not a big deal overall but the way they handled the situation tells a mile… Again, a functional hotel but do not expect anything further…