Hotel Mercure Paris Gare Montparnasse TGV 4 stars

Customer review rating (ALL Rating) 3.9/5 1,612 reviews

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40 Rue Cdt René Mouchotte, 75014 PARIS, France

Description

Hotel extras

  • Near Montparnasse station: Hall 1 TGV 5 min, Hall 2 1 min, Hall 3 3 mins

  • An ideal location for taking in Paris's major tourist attractions

  • Undercover private car park, direct access to the hotel

  • 8,611 sq.ft. (800 m2) conference area in the heart of Paris

  • Enjoy our courtyard - a green setting in the heart of the city

Our accommodation(s)

Hotel location

Hotel Mercure Paris Gare Montparnasse TGV

40 Rue Cdt René Mouchotte
75014 PARIS
France

GPS:48.8375841, 2.318716

Telephone
Fax +33 1 56 54 84 84

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOMAD

Nomad restaurant is open to the public and can be rented for receptions and private dining. Embark on a culinary journey while unwinding in a modern and refined setting that overlooks our indoor patio.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,612 reviews

Very good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Room is quite big, very well welcome; efficient in the welcoming; very good breakfast (a bit expensive).The only thing missing is a gym/sport room.

Dear Guest, Thank you for your kind feedback. We are pleased to hear you enjoyed your stay and appreciated the spacious room and breakfast service. We understand your desire for a gym facility and will consider this in future improvements. Best regards, Hotel Mercure Paris Gare Montparnasse TGV

Terrible service, poor communication from staff members and a lost item!

Customer review rating 1.0/5

Rajesh V. Families - Confirmed reviews ALL

I had recently stayed at Hotel Mercure Paris Gare Montparnasse TGV with my family and I am very disappointed with the overall service and experience that I am compelled to share it. The service and communication were shockingly poor. During my stay, I accidentally left my Apple Watch on the bedside table in the room. Upon realizing this after check-out, I attempted to contact the hotel immediately. I sent three separate emails requesting assistance in locating my watch, but I received absolutely no response. This lack of communication is unacceptable, especially when dealing with lost property. In addition to the issue with my lost item, the overall service during my stay was subpar. The staff members were not helpful at all. Requests for basic services were either delayed or ignored. I had stayed with my family for 4 nights. Every single day my access key was deactivated for no reason and we had to go back to the reception every night to activate the same once we return to the hotel after tiring day. My stay there was a regret, and the unresolved issue of my lost watch only adds to my disappointment. Till now, the hotel hasn't contacted me. I even left a message to the hotel at the call centre of Accor Hotels apart from the three e mails that I had sent on the matter. I cannot recommend this hotel to anyone who values good service and communication.

Dear Rajesh V., Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, particularly concerning the communication issues and the matter of your lost item. We understand how distressing it can be to leave behind personal belongings and the importance of timely assistance in such situations. We are also concerned to hear about the difficulties you faced with your room access key and the overall service provided by our staff. Please be assured that your comments will be taken into consideration as we continually strive to improve our guest experience. We appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Melissande.

Room required a serious upgrade

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Rooms don’t look like anything advertised. Old and poor condition.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We regret that the room did not meet your expectations and appreciate your comments about the condition. Your insights are valuable as we continuously strive to enhance our guest experience. Best regards, Hotel Mercure Paris Gare Montparnasse TGV

Customer review rating 3.5/5

Ella Families - Confirmed reviews ALL

More like 3 start hotel , bathroom needs renovation . Good work of reseption team

Dear Ella, Thank you for your feedback regarding your stay. We appreciate your kind words for our reception team. We take note of your comments on the bathroom and continuously strive to enhance our facilities for our guests’ comfort. Best regards, Hotel Mercure Paris Gare Montparnasse TGV

Tiny rooms

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Ridiculously small and outdated rooms. Radio in the bathroom. That gives away the age of them

Cher(e) Client(e), Nous vous remercions pour vos retours. Nous apprécions vos commentaires et travaillons continuellement à améliorer l'expérience de nos clients. Vos remarques nous sont précieuses. Cordialement, Hotel Mercure Paris Gare Montparnasse TGV

Other web-users rate our hotel

  • 821 reviews 9.2/10 Location
  • 1,478 reviews 4.9/10 Room
  • 1,330 reviews 7.2/10 Service
  • 28 reviews 4.2/10 WiFi
  • 562 reviews 7.3/10 Breakfast
  • 400 reviews 5.6/10 Cleanliness
  • 387 reviews 3.7/10 Vibe
  • 232 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.