Dear Mrs. Intan C. K., Thank you for your wonderful feedback and for your loyalty as our valued ALL – Accor Live Limitless Gold member. We are delighted to know that you had a lovely stay and enjoyed our spacious rooms, smooth check-in and check-out experience, and the warm hospitality of our team. We truly appreciate your kind words and look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another memorable stay, hopefully with more time to enjoy our facilities. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Ng W. J., Thank you for your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are pleased to know that you appreciated our convenient location and user-friendly room layout. We are also delighted that your first impression of our hotel was a positive one. We truly appreciate your feedback and look forward to welcoming you back for a longer and more enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Ray K. J., Thank you for your wonderful feedback and for your continued support of Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you had another comfortable and pleasant stay and appreciated our convenient location. Your satisfaction means a lot to us, and we look forward to welcoming you back for another enjoyable experience. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Dhani L., Thank you for your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you enjoyed our comfortable rooms, complete facilities, and overall staycation experience. Thank you also for sharing your feedback regarding the breakfast selection, taste, and menu variety. We sincerely appreciate your suggestions and will share them with our Culinary team for further improvement. We look forward to welcoming you back for an even more enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Lee J. K., Thank you for your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you enjoyed the comfort of your room and were impressed by the exceptional service provided by our Housekeeping team. Your special appreciation for our Housekeeping colleague is truly valued, and we will be happy to share your compliments with him. However, we sincerely apologize for your disappointing dining experience at our restaurant, particularly regarding the quality of the steak and its preparation. Your feedback will be shared with our Culinary team for further review and improvement. We truly appreciate your honest feedback and hope to have another opportunity to provide you with a better dining and overall experience. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. V., Thank you for your kind feedback. We are delighted to know that you had a wonderful weekend with us. We are especially pleased to hear that Mas Fadil made your stay more enjoyable with his warm hospitality. We will gladly share your appreciation with him. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan soon! Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Kimberly W., Thank you for your wonderful feedback and for your loyalty as our valued ALL – Accor Live Limitless Platinum member. We are delighted to know that you enjoyed your staycation and appreciated the special touches prepared by our team. Your kind appreciation for Rohim from our Reception team is truly valued, and we will be sure to share your compliments with him. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another memorable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Yulinar R. R., Thank you for your lovely feedback. We are delighted to know that our team made your stay enjoyable with their helpful and attentive service. We are especially pleased to hear that Dini from our Front Desk team and our Housekeeping team assisted you during your stay, particularly in helping you recover your lost belongings. We will gladly share your kind appreciation with them. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another pleasant stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Caren M., Thank you for your wonderful feedback and for your loyalty as our valued ALL – Accor Live Limitless Platinum member. We are delighted to know that you had a memorable babymoon with us. It is lovely to hear that you enjoyed the room upgrade, maternity pillow, spacious room, and breakfast selection. We are especially happy that Kak Farisa and the team made you feel welcomed and well taken care of. Your kind words will certainly be shared with them. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another wonderful stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Jerikho D. P. P., Thank you for sharing your feedback. We are delighted to know that you had a comfortable stay with us, even for just one night. We are especially pleased to hear that Jaki and Michelle made your stay more enjoyable with their helpful and professional service. We will be happy to share your kind words with them and our Housekeeping team. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another pleasant stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Thibaud D. T., Thank you for your lovely feedback and for your loyalty as our valued ALL – Accor Live Limitless Gold member. We are delighted to know that you enjoyed our convenient location, spacious and modern rooms, and the friendly service from our breakfast team. It is especially rewarding to hear that our team remembered your daily coffee preference and made you feel at home. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Jones T., Thank you for your lovely review. We are delighted to know that you enjoyed our beautiful rooms, friendly staff, and room service. It is wonderful to hear that our facilities and services made your stay comfortable and enjoyable. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another pleasant stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Cathy K., Thank you for your wonderful review and for giving us a 10/10 rating! We are delighted to know that you enjoyed your stay, especially the cleanliness of our rooms, friendly staff, convenient location, and relaxing atmosphere. Your kind words mean a lot to us and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan! Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Sayan R., Thank you for your wonderful review and for your loyalty as our valued ALL – Accor Live Limitless Platinum member. We are delighted to know that you enjoyed your stay, from the room upgrade and breakfast selection to the warm service at our Sky Lobby. Your kind feedback is truly appreciated, and we look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another comfortable and memorable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Sasitharan K., Thank you for sharing your feedback with us. We sincerely apologize that your experience, particularly with our Food & Beverage offerings, did not meet your expectations. We appreciate your detailed comments regarding vegetarian food options, food variety, and labelling clarity. We understand that these are important parts of the overall guest experience. Please be assured that your feedback has been noted and will be shared with the relevant team for further improvement. We truly appreciate your valuable input and hope to have another opportunity to provide you with a better experience at Swissôtel Living Jakarta Mega Kuningan. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Ancel A., Thank you for your wonderful review and for your loyalty as our valued ALL – Accor Live Limitless Gold member. We are delighted to know that you and your wife had a fantastic stay while celebrating her birthday with us. It is wonderful to hear that you enjoyed the room, our strategic location, and the service provided by our team. We look forward to welcoming you both back to Swissôtel Living Jakarta Mega Kuningan for another memorable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Maria H. A., Thank you for your wonderful review and for your loyalty as our valued ALL – Accor Live Limitless Platinum member. We are delighted to know that you enjoyed our hotel atmosphere, swimming pool, spacious rooms, breakfast selection, and family-friendly facilities. Regarding your suggestion for children's activities, we would like to share that we do have live activities available every weekend. We truly appreciate your feedback and hope you will have the opportunity to enjoy them during your next stay. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan for another comfortable and enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Marc P., Thank you for sharing your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you enjoyed our friendly service and the upgraded room. However, we sincerely apologize for the unpleasant odor from the pillow and the inconvenience during check-in. We apologize if our pillow menu was not communicated to you during check-in. It allows guests to choose their preferred pillows for a more comfortable stay. Your feedback is valuable to us and will be shared with the relevant teams for improvement. We look forward to welcoming you back for a more comfortable and enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Putu G. P. S., Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and for the inconvenience you experienced during your visit. We understand your frustration and regret that we fell short of your expectations. Your feedback has been shared with the relevant teams for further review and improvement. We also appreciate your kind words about our security, housekeeping, and other team members who made a positive impression during your stay. We truly value your feedback and apologize for the inconvenience caused. We hope you will give us another opportunity to provide you with a better experience in the future. Warm regards, Salshabila Aurania Guest Experience Manager