Dear Mr. Dzikri R., Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our facilities, spacious room, convenient location, and family-friendly atmosphere. We are especially happy to hear that the little touches from our Guest Experience and Housekeeping teams, including the mirror drawings and elephant towel, made your son happy. We will be sure to share your kind appreciation with the team. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Maria V., Thank you for sharing your wonderful feedback. We are delighted to know that you and your family had a pleasant stay with us. It is great to hear that you enjoyed our spacious rooms, complete facilities, breakfast, and the friendly service from our team. We are especially happy that your little one enjoyed the playground and swimming pool. Thank you for choosing Swissôtel Living Jakarta. We look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Christopher H., Thank you very much for your wonderful feedback and for your continued loyalty to Swissôtel Living Jakarta Mega Kuningan. We are truly delighted to know that you and your wife continue to choose our hotel whenever you visit Jakarta. It is heartwarming to hear that our team, rooms, and dining have made each stay feel like your home away from home. Your kind words mean so much to us and are a wonderful encouragement for the entire team. We look forward to welcoming you and your wife back home again soon. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Domingos L. S. M., Thank you for sharing your wonderful feedback and for your continued loyalty as an ALL – Accor Live Limitless Gold Member. We are delighted to know that you enjoyed your room upgrade and found the room comfortable. It is also wonderful to hear that you enjoyed our breakfast with its variety of selections. We appreciate your feedback regarding the sidewalk around the hotel. Your comment is valuable to us, and we will share it with the relevant team. We look forward to welcoming you back for another comfortable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Mohamad R. B. Z., Thank you for sharing your kind feedback and for your continued loyalty as an ALL – Accor Live Limitless Platinum Member. We are delighted to know that you had a comfortable and pleasant stay, and that you enjoyed our convenient location and easy access to various destinations. We are also pleased to hear that you welcomed the addition of the spa facilities. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Warm regards, Salshabila Aurania (Caca) Guest Experience Manager

Dear Mr. David L. Y. H., Thank you for your kind review and for your continued loyalty as an ALL – Accor Live Limitless Gold Member. We are delighted to hear that you felt at home during your stay and enjoyed the friendly and hospitable service from our team. It is also wonderful to know that our housekeeping service met your expectations. We truly appreciate your kind words and look forward to welcoming you back for another comfortable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Lok s. F., Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed our well-equipped suite and received warm assistance from our team from the moment you arrived at the hotel. We are especially pleased to hear about the service provided by Ilham. We will make sure to share your kind recognition with him and the team. We look forward to welcoming you back for another comfortable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Wira S. M., Thank you for sharing your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are glad to know that you enjoyed the room and found it well prepared. However, we sincerely apologize for the disturbance caused by the noise from the surrounding area during your second night. We appreciate your understanding and are pleased that our Front Office team was able to assist by moving you to a quieter room on Level 33. We are regret to hear that the noise could still be heard and affected your overall experience. Thank you for your understanding and valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and peaceful stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Nurul H. R., Thank you for your wonderful feedback and for choosing Swissôtel Living Jakarta Mega Kuningan for your stay. We are delighted to know that you enjoyed our convenient location, excellent service and hospitality, as well as our breakfast, clean rooms, and amenities. It is especially pleasing to hear that you found the in-room washer and dryer, pantry facilities, and microwave convenient for your business travel. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back and making your next stay just as comfortable and enjoyable. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Henry G., Thank you for sharing your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are pleased to know that you found your stay comfortable. We also appreciate your feedback regarding the kitchen amenities. Please allow us to clarify that essential cooking items such as salt and pepper are available for our guests upon request and our team is always happy to provide them whenever needed. We sincerely apologize if this arrangement was not clear during your stay, and we appreciate your suggestion as it helps us identify opportunities to improve our guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even more comfortable stay in the future. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Olivia S., Thank you for your kind feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you loved your room and appreciated its cleanliness and tidiness. It is always our pleasure to ensure that our guests feel comfortable and at home throughout their stay. Thank you once again for sharing your experience with us. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Zhu Y. O., Thank you for your loyalty as a valued ALL – Accor Live Limitless Gold member and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you enjoyed our convenient location and had a pleasant experience with our excellent service. We are also pleased to hear that you appreciated the upgrade and enjoyed our breakfast. Your kind feedback is truly encouraging for our team and serves as a great motivation for us to continue delivering warm and attentive service to our guests. Thank you once again for your wonderful feedback. We look forward to welcoming you back for another enjoyable and memorable stay with us. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Rizka Y., Thank you for your loyalty as a valued ALL – Accor Live Limitless Platinum member and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you enjoyed our convenient location, cleanliness, and comfortable atmosphere. We are also pleased to hear that Mas Judika and Mba Niar made a special contribution to your stay. We will be happy to share your kind recognition with them. Thank you once again for your wonderful feedback. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Ravi V. R., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing such wonderful feedback with us. We are delighted to know that you had a comfortable and memorable experience with us. Your kind words are truly appreciated and a great encouragement to our team. We look forward to welcoming you back for another magnificent stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Robert k., Thank you for your loyalty as a valued ALL – Accor Live Limitless Platinum member and for sharing your feedback with us. We are regret to hear that your stay experience did not meet your expectations, particularly during check-in and breakfast. We sincerely apologize for the inconvenience. Your feedback is important to us, and we will share it with the relevant teams for further improvement. We hope to have the opportunity to provide you with a much better experience on your next stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Feroz-Bin A., Thank you for your loyalty as an ALL – Accor Live Limitless Platinum Member and for choosing to return to Swissôtel Living Jakarta Mega Kuningan. We are truly delighted to know that, after almost a year, you felt genuinely welcomed and that your stay felt like coming back home. It is wonderful to hear your kind appreciation for Mas Rustam and Mbak Indah, whose warm hospitality made your return even more special. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back home for another comfortable and memorable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Firmanto A., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing your feedback with us. We are delighted to know that you enjoyed our convenient location, comfortable stay, and delicious food. We also truly appreciate your loyalty as an ALL – Accor Live Limitless Platinum Member. We look forward to welcoming you back for another enjoyable stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mr. Daniel B., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing your wonderful feedback with us. We are delighted to know that you had another perfect stay and enjoyed our convenient location, great service, and friendly team. We truly appreciate your loyalty as an ALL – Accor Live Limitless Platinum Member. We are especially happy to hear your kind words about Fatima. We will be sure to share your appreciation with her. We look forward to welcoming you back for another perfect stay. Warm regards, Salshabila Aurania Guest Experience Manager

Dear Mrs. Mary L., Thank you for choosing Swissôtel Living Jakarta Mega Kuningan and for sharing your feedback with us. We are pleased to know that you had an overall pleasant and comfortable stay. We also truly appreciate your loyalty as an ALL – Accor Live Limitless Gold Member. We sincerely apologize that some aspects did not fully meet your expectations. Your feedback is valuable to us and has been shared with the relevant teams for improvement. We hope to have the opportunity to welcome you back and provide you with a better experience on your next stay. Warm regards, Salshabila Aurania Guest Experience Manager