Swissôtel Living Jakarta Mega Kuningan 5 stars

Customer review rating (ALL Rating) 4.8/5 896 reviews

Best price
guarantee
Swissôtel Living Jakarta Mega Kuningan - Image 1
Swissôtel Living Jakarta Mega Kuningan - Image 2
Swissôtel Living Jakarta Mega Kuningan - Image 3
Swissôtel Living Jakarta Mega Kuningan - Image 4
Jl Guru Mughni Kav 10-3 No 5, Kuningan Timur, Setiabudi, 12930 SOUTH JAKARTA, Indonesia

Description

Hotel extras

  • Modern extended-stay living with spacious apartments, wellness facilities, and home comforts

  • Central location with Mega Kuningan, Rasuna sahid and Gatot Subroto

  • 240 fully serviced apartments with functioning kitchens, washing machines, and butler services

  • Signature open-fire grilled specialties and casual dining at Embers Open-Fire Grill

  • Perfect location for extended stay or long stay guest experience

Our accommodation(s)

Hotel location

Swissôtel Living Jakarta Mega Kuningan

Jl Guru Mughni Kav 10-3 No 5, Kuningan Timur, Setiabudi
12930 SOUTH JAKARTA
Indonesia

GPS:-6.22856, 106.82199

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  896 reviews

Customer review rating 3.5/5

Dewi R. Business - Confirmed reviews ALL

The hotel atmosphere is okay. The receptionist is okay. The valet and concierge are okay. But the incident happened again like in February where the dishcloth was dirty and smelly. In February, the response was still quite good. But yesterday, WhatsApp to +6… did not get any response & really irresponsible to the person who handles the WhatsApp number, only read without any apology or explanation. Then the first call to housekeeping was replaced with a dirty cloth too... then another complaint came and then a clean cloth came. There was no improvement in the cleanliness of the cloth since I have stayed there several times

Dear Mrs. Dewi R., Thank you for sharing your feedback with us. While we are pleased to hear that you found our Reception, Valet, and Concierge teams helpful, we sincerely apologize for the cleanliness issues you experienced during your stay. We are regret to learn that the dishcloth concern occurred again, as well as the issues with the towel, pillow odor, and the lack of response to your WhatsApp message. Your feedback is very important to us, and we have shared your comments with the relevant teams to ensure improvements are made in both cleanliness standards and guest communication. We appreciate your continued support and hope to welcome you back for a much better experience in the future. Warm regards, Salshabila Aurania Guest Experience Manager

Customer review rating 4.5/5

Kien H. Y. Business - Confirmed reviews ALL

I arrived in Indonesia on March 24 for a six-week business trip and checked into Swissôtel Living Jakarta Mega Kuningan with great anticipation. Upon arrival, the front desk assigned me Room 1810—a pleasant coincidence, as it is the same unit number as my home in Malaysia. That small detail immediately gave me a sense of familiarity and comfort. Overall, the room was in very good condition and felt modern and well-maintained. I also appreciated the hotel’s pillow menu, which was a thoughtful touch that enhanced my stay. The breakfast met expectations, but what impressed me most was the coffee service. Guests can communicate directly with the restaurant staff to customize and order their preferred coffee. As a coffee lover, this made a lasting impression on me, and the coffee here suited my taste perfectly. During my stay, I unfortunately experienced food poisoning. After informing the front desk, the hotel responded quickly and took genuinely caring actions. I would especially like to recognize Front Office Manager Pak Niko for his concern, professionalism, and reassuring communication throughout the situation. The team arranged hot tea and warm soup to help me recover, and later sent fruits along with a thoughtful get-well note. They also followed up regularly with messages to check on my condition. This level of hospitality and professionalism truly deserves recognition and appreciation. Throughout my stay, the hotel team consistently responded promptly to guests’ needs. I sincerely hope they continue maintaining this excellent service standard. It is precisely this warmth and dedication that has convinced me to choose Swissôtel Living Jakarta Mega Kuningan again for my future business trips. Of course, no hotel is perfect, and there are a few areas that could be improved: 1. The mattress is too soft. Upgrading to a firmer, higher-quality mattress would better reflect the standards expected of Swissôtel Living. 2. Both the pillows and bed linens have a slightly sour odor. Even after daily linen changes, the smell remains. I have since moved to another room, but the issue persists. 3. Housekeeping standards could be improved. Tea bags are occasionally not replenished, and sometimes one or two towels are missed during replacement. 4. The shower water pressure is relatively low. Considering the hotel has been operating for less than five years and the rooms are not located on particularly high floors, this should not be an issue. I am currently staying in Room 3208, where the water pressure is slightly better. 5. Some grout lines between the bathroom wall tiles show signs of mold and deterioration. While this does not significantly affect the guest experience at the moment, it is something the hotel should address proactively before it worsens. I would also like to extend my sincere gratitude to several hotel team members who made my stay especially memorable: Front Office Manager * Pak Niko – Thank you for your understanding, support, and for accommodating my needs with the most appropriate arrangements. Restaurant Team * Farid, Rahma, and Maulina – Thank you for your excellent service every day. I was touched that you remembered both my preferred coffee order and my favorite Japanese breakfast. Sales Team * Pak Awal – Thank you for always assisting with reservations and efficiently handling my company’s invoicing and receipt requirements. As someone who spends a significant amount of time traveling for business, I am genuinely impressed by the standards and hospitality of this hotel. I look forward to every stay and will gladly return whenever my work brings me back to Jakarta.

Dear Mr. Kien H. Y., Thank you for taking the time to share your detailed feedback and for choosing Swissôtel Living Jakarta Mega Kuningan during your extended business stay. We are delighted to know that you enjoyed your overall experience, especially our personalized service, breakfast offerings, and coffee selection. Your kind recognition for our team will certainly be shared with them. We are also grateful for your constructive feedback. Please rest assured that your comments have been shared with the relevant departments for review and improvement. Most importantly, we are pleased to know that our team was able to provide care and support during your recovery, and that our hospitality made a positive impact on your stay. Thank you once again for your trust and support. We look forward to welcoming you back to Swissôtel Living Jakarta Mega Kuningan on your future visits to Jakarta. Warm regards, Salshabila Aurania Guest Experience Manager

Customer review rating 5.0/5

Arend B. Business - Confirmed reviews ALL

Home from home, well located, comfortable and extremely friendly staff

Dear Mr. Arend B., Thank you for sharing your feedback and for choosing Swissôtel Living Jakarta Mega Kuningan. We are delighted to know that you found our property well located, comfortable, and that our team’s friendliness helped make your stay feel like a home away from home. We also appreciate your comment regarding the noise from the water drainage. Please rest assured that we will share your feedback with our Engineering team for further review and improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Salshabila Aurania Guest Experience Manager

Customer review rating 3.0/5

Mohamad N. B. H. Solo - Confirmed reviews ALL

Upon my arrival, I had to wait several minutes at the lower ground floor lobby because someone was being attended to at the check-in counter. Only after several minutes was I informed that the check-in counter for Accor members was located at the upper lobby level. This wasted my time, and I was left waiting without being informed earlier. In the studio room, there was no dishwashing liquid provided for the plates and utensils, and it had to be requested from the receptionist. In addition, the trash B. was not lined with a plastic bag. During breakfast, the front counter staff only asked for my room number and then left me on my own to find a table. I was not asked whether I would like to order any hot beverages. This level of service does not reflect the standards of a 5-star hotel. I hope improvements can be made to the service quality to match the room rates charged per night. The lift speed and waiting time should also be improved, as guests have to wait too long.

Dear Mr. Mohamad N. B. H., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Living Jakarta Mega Kuningan. We sincerely apologize that several aspects of your experience did not meet your expectations. We regret the inconvenience caused during your arrival, the shortcomings in the room setup, and the service experience during breakfast. Your comments have been carefully noted and shared with the relevant teams for immediate review and improvement. We truly value your feedback, as it helps us identify areas where we can enhance the guest experience and better align our services with the standards our guests expect. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Warm regards, Salshabila Aurania Guest Experience Manager

Customer review rating 5.0/5

Dominic N. Business - Confirmed reviews ALL

From the time of check in at the hotel lobby to the time I checked out , I have enjoyed every single moment in the property.

Dear Mr. Dominic N., Thank you for your wonderful review and for your continued loyalty as an Accor Live Limitless - Platinum Member. We are delighted to hear that you enjoyed every moment of your stay, from arrival to departure, and that our location, facilities, and service contributed to such a memorable experience. Your kind recognition of our team is truly appreciated. We are especially pleased to know that Dhini made your stay extra special with her dedication and attentive service. Your compliments will certainly be shared with her and the entire team. Thank you once again for choosing Swissôtel Living Jakarta Mega Kuningan. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Salshabila Aurania Guest Experience Manager

Other web-users rate our hotel

  • 193 reviews 9.1/10 Location
  • 527 reviews 9.4/10 Room
  • 628 reviews 9.3/10 Service
  • 18 reviews 6.6/10 WiFi
  • 307 reviews 9.8/10 Vibe
  • 277 reviews 9.3/10 Amenities
  • 258 reviews 9.4/10 Cleanliness
  • 214 reviews 8.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Jakarta