Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.6/5 712 reviews

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Jl M H Thamrin No 59, Jakarta Pusat, 10350 JAKARTA, Indonesia

Description

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Telephone
Fax +62 21 31923333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  712 reviews

Customer review rating 5.0/5

Mohamed Y. M. Y. Couples - Confirmed reviews ALL

Check-in: Jennifer Indrajaya, the Guest Experience Manager, is extremely thoughtful, helpful and attentive to our needs. She remembered our last stay in this hotel where I requested camomile tea bags in my room and prefer to have a quiet room. Surprisingly, she has arranged the above prior my arrival on 28th May 2026. Jennifer went above and beyond to assist us and was always thoughtful and helpful service made our stay even more enjoyable. Sana-Sini Restaurant: Wijang, the restaurant manager, is very friendly and warm hearted who checked with us about the food and served us with gracious and politeness. Chairil & Jefri made their rounds to serve the Indonesian jamu. They are very pleasant and kind to serve us and have a good chat about our stay in the hotel. Overall the hotel stay is excellent. The hotel room is very clean and well maintained. The staff are very friendly, attentive and always willing to help. Well done all...

Dear Mr. Mohamed Y. M. Y., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Jennifer, Wijang, Chairil and Jefri. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 3.5/5

I M. S. A. Friends - Confirmed reviews ALL

Love the food and view to the Bundaran,

Dear Mr. I m. s. A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the room readiness upon arrival. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 4.0/5

Andi N. W. Families - Confirmed reviews ALL

As usual, the breakfast was excellent. However, there were a few issues with the room. We could hear the sound of running water from the bathroom despite there being no visible leak, and the TV in the room was quite small.

Dear Mr. Andi N. W., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the sound of running water from the bathroom, as well as the TV that is quite small. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 4.5/5

Malayalam V. Business - Confirmed reviews ALL

TV need to be upgraded to at least 55-60in, Too small and old tech

Dear Mr. Malayalam V., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to Tv that needs to be udpated. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 4.0/5

Gina G. Solo - Confirmed reviews ALL

The hotel is very well located, and the breakfast selection is truly outstanding. The variety and quality of the food were top-notch. Overall, everything was excellent, and I had a very enjoyable stay. I do have one piece of feedback regarding the late check-out process. During check-in, I was asked whether I would like to use my Platinum member benefit for a late check-out, and I gladly accepted. I was informed that my check-out time had been extended until 4:00 PM. With that in mind, I planned my next day accordingly and took the opportunity to get some extra rest. However, between 12:00 PM and 2:00 PM, three different persons called and knocked on my door to ask whether I would be checking out or extending my stay. This left me a bit confused, as the late check-out had already been arranged and confirmed during check-in. It would be helpful if this information were communicated more consistently among the team to avoid unnecessary interruptions. The room itself was clean, comfortable, and well maintained. One minor suggestion would be to consider upgrading the television. In Room 1114, the TV felt quite small and somewhat outdated compared to the overall quality of the room and hotel experience.

Dear Ms. Gina G., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have well received your feedback regarding the late check-out arrangement and the subsequent follow-ups from our team. Kindly allow us to clarify that your late check-out benefit had been properly noted upon check-in until 4:00 PM. However, there was an oversight in internal communication regarding the arrangement, which led to additional contact made to your room during your stay. We sincerely regret any inconvenience caused by this matter. We have also noted your comment regarding the television in the room, and this will be shared with the related department for consideration. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and creating more memorable moments. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Other web-users rate our hotel

  • 568 reviews 9.5/10 Location
  • 741 reviews 6.2/10 Room
  • 889 reviews 9/10 Service
  • 7 reviews 8.6/10 WiFi
  • 326 reviews 9.5/10 Breakfast
  • 308 reviews 4/10 Comfort
  • 231 reviews 7.2/10 Cleanliness
  • 106 reviews 6.7/10 Value

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