Pullman Jakarta Indonesia Thamrin CBD Hotel 5 stars

my wedding guests, my bride and myself all stayed there. The staff were very friendly and helped us all have the rooms on the same floor. Food was delivered on time. The facilities were clean and the layout of the rooms we had were excellent. I would recommend this hotel easily to others.

I was having staycation for my birthday, surprised cake and written in mirror quite flattering. But there is minus thing about this property which fixable, The aircon quite noisy. you will hear it. Ow, I was staying at the apartment suite. Services are top notch. 2 times stay here yet no buffet breakfast, still hoping I can have taste all the food.

Quarantine package, Service was great, food was great

The room is very pleasant, clean, and the bathroom is perfect. The bed is amazing, pillows are great. Overall the room is clean and comfortable for me. The one thing I wish would have been better is the working space with a more adequate desk lamp, suitable for actually doing works. The drawer also keeps sliding out so I had to hold it with my legs while sitting down.

Fantastic Staff Very nice stay

The hotel is well manage and excellent in cleanness

I was stay for 5 days quarantine in pullman. The hotel view is thamrin Road near Bundaran HI and good view for relax, I choose deluxe room and recommend this type which is useful facility while quarantine, the food and supply are in good and we can select various food. Hotel crews are awesome they are friendly and very fast response while we need something, appreciate and keep it up.

The staff tried their best to accommodate our special requests especially in terms of food modifications

1. The hotel was unable to charge my credit card until they called me, even though my credit card was already available in my Accor account. 2. Some hotel services were inconsistent. For example, even though I ordered the same breakfast every morning at the same time, sometimes breakfast arrived in 20 minutes, but sometimes it arrived in 50 minutes. Additionally, the internet was not available for two hours and could not be fixed because their Information Technician was not available. It would be helpful to have an Information Technician available at the hotel 24 hours daily. Otherwise, the internet was fast, and I did not have trouble with work. 3. Some of the hotel services were very accommodating. For example, I was able to order lunch even though I ordered after they stopped serving lunch. I was not able to order lunch within the specified time because I was jet lagged, so I was grateful for their accommodation. 4. Aesthetically, this 5 star hotel room is not as beautiful compared to the hotel room at the 4 star hotel Mercure Sabang, another Accor hotel. This is because everything in the room is very old, has a mildly displeasing smell, and needs replacement such as the carpet, the bed, and the cabinets.

Having stayed twice at the hotel, once for isolation and once for return before flying home. Both occasions, I found the staff extremely courteous and very helpful indeed. From the Makaron Cafe, where I met the head pastry chef, the lounge staff warm welcome for breakfast all the way through to the room service!!

Good hotel, although the facility inside the room is not the most modern. Overall we enjoyed our stay.

Great experience

It was a nice stay, a very well located hotel near to few shopping center.

Stay at the hotel for weekend gateway. Room was small for standard room and since we got upgraded so that we get corner room with small living room and pantry. Air condition is not cold and it can only cooling 1 part of the room which is the bed area. Therefore the living room and pantry area is very warm and dry. We called in the engineering to check and not much they can do about it since the air condition system is using an old technology. Room condition was old and since it was from the previous hotel and it's been there for years. We can smell that the room was very old room. We called in housekeeping to check the room for smells and the only thing they can do is spray the room with some kind of disinfectant or something to make the room smells good (for a while). There's been a misunderstanding for the stay since the housekeeping missed our room cleaning time. we left the room empty since 9.30am and when we come back to the room around 3pm, the room still not been clean up even though we put on "clean the room" sign on it. we need to call in the reception to make sure that we're still staying at the same room, because our key card also doesn't working when we come back to the room. and then after that the housekeeping clean up the room and it was very fast. Hotel location was perfect at the center of city with a nice view. Overall hotel staffs was very nice and helpful.

Stay during the weekend. Standard room was small and because we got upgraded so we get the corner room (at the very end) with living room and small kitchen area (with no utilities only medium size fridge). Room air con was bad, only cover the bed area and not the entire room. We need to call in the engineer to check and fix the aircon. The room was an old room from previous hotel and it smells like a very old room. We need to call in housekeeping to spray some kind sprays to make the smells hone. But after a while it smells again. They have some misunderstanding on the cleaning up the room and we have not hot our room clean even afyer 3pm (we left the room empty since 9am and put makeup room sign). We call in houskeeping and the clean the room right away and it was fast. Overall the location was perfect at the center of town, only the room qas an old room. Hotel services wa excelent.