Pullman Jakarta Indonesia Thamrin CBD 5 stars

Dear Mr. Ronal, We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors especially Ajeng, Dodo and Rayhan at the Backroom Bar. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Dear Mr. Reynard Bernadi, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was my pleasure to be able to connect with your personally through the email and extend you our sincere apology. First of all, thank you for your loyalty as an Accor Plus Gold Member. We would like to acknowledge receipt of your feedback and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us. I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met. I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool. This helps us to evaluate our shortcomings and rest assured that your feedback has been liaised with the team, we will ensure that we learn from it and utilize it in the future. I sincerely hope that there will be an opportunity to recover from the inconvenience you have encountered during your last visit. By means of explanation only, our team offered you to experience another room as a gesture of our appreciation which you refuse. We understand your frustration and as mentioned, i also have personally reached out to you by email and offered a recovery which you also refused. I am sorry that we are not allowed to redeem ourselves however I understand your decision and once again, should you need any further assistance in the future, I will be delighted to be your contact person for Pullman Jakarta Indonesia. Regards, Ajizzah Angelitta Guest Experience Manager

Dear Valued Guest, We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors especially Panji, Ramzy and Jamri. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager

Dear Ms. Kunti W, First of all, I would like to thank you for choosing Pullman Jakarta Indonesia as your home away from home. We would like to acknowledge receipt of your feedback and we highly appreciate that you take the time to give us a detailed feedback of your stay. I truly regret the unfavorable series of events that have happened and would like to apologize for the shortcomings you have experienced during your stay. As a global premium brand, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one. I regret that the turn of events has snowballed to your frustration, and agree that we could have handled the situation much better. I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool. This helps us to evaluate our shortcomings and in that matter, I have counselled and dealt with the employees involved in order to make sure that such incident does not recur in the future. However allow me to mention that the team highlighted have always been extremely loyal and dedicated to guest service. It does come as a surprise to read that they have not been up to your expectations. Your experience though, reminds us to be more strategic with our logistics and show discipline with our process so as not to compromise our guest experience. I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations. Regards, Ajizzah Angelitta Guest Experience Manager

Dear Ms. Letitia Flora, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay, especially Sulaiman, Gina and Reta. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ajizzah Angelitta Guest Experience Manager