Dear Mr. Tushar G., Thank you, Mr. Tushar, for sharing your positive feedback! We are delighted to know that you enjoyed your comfortable stay, spacious room, delicious buffet selection, and the hospitality of our team. Your kind words are truly appreciated and serve as great encouragement for us to continue delivering memorable experiences. We look forward to welcoming you back to Pullman Jakarta Indonesia for another enjoyable stay! Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr.Titus H. W. S., Thank you for choosing Pullman Jakarta Indonesia as your home away from home and for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced with your room key card shortly after check-in. We understand how frustrating it must have been to return to the Front Desk to have your key card reactivated, especially when you had just completed the check-in process. This is certainly not the seamless arrival experience we wish to provide to our guests. Your feedback regarding the room key card functionality and the importance of ensuring proper room access before guests proceed to their rooms is well noted. Please rest assured that we will share your comments with our Front Office and relevant teams for further attention, as we continuously strive to improve our check-in procedures and overall guest experience. Once again, please accept our heartfelt apologies for the inconvenience caused. We truly appreciate your feedback and hope to have another opportunity to welcome you back and provide you with a much smoother and more enjoyable stay. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Romain G., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share such a heartwarming review with us. We are truly delighted to know that you had a pleasant overall experience, from our reception and room arrangements to your breakfast experience. We are especially thrilled to hear that our Heartists were able to make your daughter's birthday celebration even more memorable through the thoughtful room decoration and the special surprise birthday cake delivery accompanied by a birthday song. It is always our greatest pleasure to create meaningful moments and bring smiles to our guests, especially on such special occasions. We are also delighted to know that you enjoyed our breakfast selection and experienced the warm hospitality of our teams and fellow Heartists. Your kind appreciation means a great deal to everyone involved in making your stay memorable. Rest assured that we will certainly share your lovely feedback with all the teams involved. Your kind words and encouragement will undoubtedly inspire our Heartists to continue delivering heartfelt service and creating memorable experiences for our guests. Once again, thank you for your wonderful wishes and for sharing this special experience with us. We look forward to welcoming you and your family back to Pullman Jakarta Indonesia for more memorable moments on your next visit to Jakarta. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. F., Thank you for sharing your feedback with us. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We acknowledge that the overbooking of our Grand Deluxe rooms resulted in our inability to provide the room category you had originally reserved. We fully understand your disappointment, especially after completing your booking arrangements, and we sincerely apologize for falling short of our commitment to you. We also regret the confusion regarding the payment amount and payment arrangements communicated during the booking process. We recognize that accurate information and clear communication are essential to ensuring a smooth and reassuring guest experience. We understand that this matter goes beyond the difference in room rates and concerns the trust you placed in us to honor your reservation. Please be assured that we take your feedback seriously, and we will use it as an opportunity to review our reservation and communication processes to help prevent similar situations in the future. We sincerely regret that we did not deliver the experience you rightfully expected from us. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future. Warm regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Alistair S., Thank you for sharing your wonderful feedback! We are delighted to hear that you had a comfortable stay, enjoyed our cozy beds and pillows, and loved our breakfast and convenient location. We understand that it was a particularly busy weekend with the wedding, concert, and marathon events taking place nearby, and we are glad that our location and alternative routes helped make your stay more convenient. Most importantly, we are happy to know that you were able to rest well despite the busy surroundings. Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable and relaxing experience! Warm regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Sheriff S., Thank you for your continued loyalty to Pullman Jakarta and for taking the time to share your experience with us. We are truly sorry that your recent stay did not reflect the thoughtful touches and personalized service you have come to expect from us. We understand how much these small gestures mean to you, and we sincerely regret that we missed the opportunity to make your stay feel as special as it has on previous visits. While our pre-arrival email was sent ahead of your visit, we recognize that this alone does not replace the personal touches that have made your stays with us memorable. Regarding your room upgrade, we sincerely appreciate your understanding. Unfortunately, as the hotel was fully booked during your stay, we were unable to accommodate an upgrade on this occasion. Nevertheless, we understand your disappointment, especially given your previous experiences with us. We are particularly concerned to learn about the condition of the bathroom fixtures in your room, as the comfort and upkeep of our rooms should always meet our guests' expectations. Please accept our sincere apologies for this shortcoming. We also take note of your comments regarding the consistency of our check-in service. Your feedback highlights the importance of ensuring that every member of our team delivers the same level of attentiveness, warmth, and personalized hospitality. We will share your comments with our team as part of our ongoing efforts to strengthen our training and ensure a more consistent experience for all our valued guests. Your feedback is invaluable to us, as it reminds us of the importance of consistency in both our facilities and the personalized service our returning guests have come to appreciate. We truly value your continued trust in Pullman Jakarta and hope to have the opportunity to welcome you back for an experience that restores your confidence in us and reflects the standard of hospitality you deserve. Warm regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Darius G., Thank you for sharing your feedback and for your continued trust in Pullman Jakarta Indonesia. We’re delighted to know that you enjoyed our convenient location and felt warmly welcomed by our team throughout your stay. It’s also wonderful to hear that our colleagues were responsive to your requests and provided prompt service. We appreciate your overall rating and your feedback regarding the accommodation, gym, and in-room dining experience. Your comments are valuable to us and will be shared with the relevant teams as we continue working to enhance our guest experience. We look forward to welcoming you back to Pullman Jakarta Indonesia for an even more enjoyable stay. Warm regards, Ayu Sita Laksmita Guest Experience Manager

Dear Bapak/Ibu Jona F. T., Thank you for taking the time to share your feedback and for choosing Pullman Jakarta Indonesia for your stay. We are delighted to know that you enjoyed our evening cocktail experience. At the same time, we sincerely appreciate your honest comments regarding the afternoon tea selection and your room experience. We understand that every detail contributes to a comfortable and enjoyable stay, and we regret that certain aspects did not fully meet your expectations. Please rest assured that your feedback is important to us and will be shared with the relevant teams as we continue to enhance our offerings and guest experience. We truly value your support and look forward to welcoming you back for an even more pleasant and memorable stay with us. Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Jiun W. C., Thank you for choosing Pullman Jakarta Indonesia as your home away from home and for giving us the pleasure of welcoming you back. We sincerely appreciate you taking the time to share your thoughtful feedback. We are delighted to know that you noticed the improvements during your recent stay and that you had such a wonderful experience with us. It is especially rewarding to hear that you enjoyed various aspects of your stay, from our Executive Lounge to our sauna. Your continued trust and kind words mean a great deal to us. Please rest assured that your feedback serves as a wonderful encouragement for our team to continuously enhance our facilities and services, ensuring that every guest feels genuinely welcomed and well cared for. Once again, thank you for sharing your experience with us. We truly look forward to welcoming you back to Pullman Jakarta Indonesia and creating more memorable moments with you in the future. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr./Ms. Lena C. Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you felt warmly welcomed by our team, enjoyed a smooth check-in and check-out experience, and had a lovely breakfast with us. It is especially heartwarming to hear that our team’s personal touch, made your stay even more special. Your kind words are a wonderful encouragement for our team to continue creating meaningful and memorable experiences. Please also accept our sincere apologies for the inconvenience caused by the lights and television unexpectedly turning off during your last night with us. We understand how this may have affected your comfort. Once again, thank you for sharing your experience. We look forward to welcoming you back for another enjoyable stay filled with warm hospitality and thoughtful service. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Jino J., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely appreciate you taking the time to share your wonderful experience with us. We are delighted to know that you enjoyed your room upgrade, had a comfortable and memorable stay, and were impressed by our food offerings. It is always rewarding to know that these little touches contributed to making your stay a special one. Your kind words mean a great deal to our team and serve as a wonderful encouragement for us to continue delivering heartfelt hospitality and memorable experiences to all our guests. Once again, thank you for sharing your experience with us. We truly look forward to welcoming you back to Pullman Jakarta Indonesia for another delightful stay filled with exceptional service and culinary experiences. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Raditya R., Thank you so much for sharing your lovely feedback with us! We are truly happy to know that you had such an enjoyable stay, from the smooth check-in and relaxing moments at our Executive Lounge to the breakfast and warm hospitality of our Heartists. It is wonderful to hear that you enjoyed our facilities and prime location. Your kind words mean a great deal to us, and knowing that you would love to return is the best compliment we could receive. We look forward to welcoming you back to Pullman Jakarta Indonesia and creating more wonderful memories with you on your next visit! Warm regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr./Ms. Barry E., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to have you stay with us. We are delighted to learn that you enjoyed your two-night stay, appreciated our team’s service, and had a positive dining experience overall. However, please accept our sincere apologies for the inconvenience caused by the low water pressure and the delay in the hot water supply in your room. We also regret that the steak sandwich did not meet your expectations in terms of tenderness and that your feedback was not handled appropriately by our team member. Please be assured that your feedback has been shared with the relevant teams for further review and improvement. Guest feedback is invaluable in helping us identify areas where we can improve, and we remain committed to enhancing our facilities and delivering attentive, personalized service. Should you require any further assistance, please do not hesitate to contact us. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman Jakarta Indonesia for an even more enjoyable experience. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. W. m. W. H., Thank you very much for sharing such a thoughtful and detailed review of your recent stay with us. It truly means a lot to know that you had such a wonderful experience at Pullman Jakarta Indonesia, especially as a Platinum member. We are delighted to hear that you enjoyed the Executive Lounge offerings, breakfast selection, welcome amenity from Le Chocolat, as well as the early check-in and late check-out arrangements. We are also especially pleased that you enjoyed the nasi and rendang, as well as the fish during your stay! Your kind words about our Executive Lounge team will certainly be shared with them. We know how meaningful it is for our colleagues to hear that their genuine care and attentiveness made a difference to your stay. Thank you as well for highlighting the issue with the room lamp. We sincerely apologize for the inconvenience and appreciate you taking the time to bring this to our attention. We will certainly follow up with our Engineering team to have the wiring and switch checked so that we can prevent this from happening again. We also truly appreciate your feedback regarding the availability of Accor membership benefits, particularly Stay Plus and Suite Night Upgrades. We understand how valuable these benefits are to our loyal members, and we appreciate your desire to make greater use of them when staying with us. Your feedback is very helpful, and we will share it with the relevant team. Most importantly, we are very happy to know that you enjoyed your overall Platinum experience and would be happy to return. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back to Pullman Jakarta Indonesia and making your next stay even more memorable. Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Simon M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. While we are pleased to know that you were satisfied with your room and the service provided by our Executive Lounge team, we are also truly sorry that the food offerings did not meet your expectations. We completely understand how disappointing it can be when an experience does not feel the same as what you have come to expect from us. Please allow me to sincerely apologize for this shortfall. At the same time, we truly appreciate your kind clarification that the Lounge service staff were great and that your concerns were not related to their service. We will certainly make sure your kind words are shared with the team. Your comments regarding the food quality and the reduced selection have been taken seriously and we have shared your feedback with our Culinary and Food & Beverage teams so that we can review the current offerings and identify where we can do better. Feedback such as yours is especially valuable to us because it helps us understand not only where we have met expectations, but also where we need to improve. We sincerely hope that should you visit us again, we will have the opportunity to provide you with a much better Executive Lounge experience that reflects the standards you remember from us. Thank you once again for your honest feedback and for giving us the opportunity to learn from your experience. We remain at your disposal should you require any further assistance. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. Bernadette V., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. Suree R., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share your positive experience with us. It is always a pleasure to read encouraging comments, and we are delighted to know that you enjoyed our convenient location, comfortable rooms, helpful service, and breakfast selection. On the other hand, we have received your feedback well regarding the miscommunication during check-in concerning the connecting rooms. We sincerely apologize for the confusion and disappointment this may have caused upon arrival. We are also pleased to know that our team was able to assist you promptly with the connecting doors once the matter was brought to our attention. Rest assured that we will certainly share your feedback with the related departments to ensure better communication and coordination, particularly in handling special room requests. We are confident that this feedback will serve as an encouragement for our team to continuously improve the quality and consistency of our services. Once again, thank you for sharing your experience. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you and your family back to Pullman Jakarta Indonesia for another enjoyable stay and to create more memorable moments together. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Sandy R., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the unpleasant smell in the wash basin area. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manage

Dear Mr. Boby M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely appreciate you taking the time to share your feedback with us. It is truly a pleasure to know that you had an enjoyable stay and that you appreciated our breakfast selection and the facilities available at our gym. On the other hand, we have well noted your feedback regarding the room size and the view. We sincerely regret that these aspects did not fully meet your expectations. Your comments are valuable to us, as they provide us with an opportunity to further enhance our guests’ experience. Rest assured that your feedback will be shared with the relevant department for their attention and consideration. We truly appreciate your constructive comments and will continue our efforts to ensure that every aspect of our guests’ stay is as comfortable and enjoyable as possible. Once again, thank you for sharing your experience with us. We look forward to the pleasure of welcoming you back to Pullman Jakarta Indonesia and creating another memorable stay for you in the future. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager