Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.6/5 558 reviews

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Jl M H Thamrin No 59, Jakarta Pusat, 10350 JAKARTA, Indonesia

Description

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Room 1

Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Telephone
Fax +62 21 31923333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  558 reviews

TripAdvisor Rating  4.6/5  4,589 reviews

Certificate of excellence 2025

Modern hotel, central location & friendly stafff

TripAdvisor rating 4.0/5

DiploNico Business - TripAdvisor review

Customer review rating 3.5/5

Michael W. Couples - Confirmed reviews ALL

Dear Mr. Michael W., Warm greetings from Pullman Jakarta Indonesia, Thank you very much for sharing your valuable feedback and for your continued loyalty as our Classic Accor Live Limitless member. We truly appreciate the time you took to provide such detailed comments regarding your recent stay with us. We are delighted to know that you were pleased with the service and friendliness of our housekeeping team. Your kind words will be shared with them as a great source of encouragement. At the same time, we sincerely apologize that your experience in our restaurant, parking area, and lobby desk did not fully meet your expectations. Your observations are very important to us. We take note of your constructive feedback regarding the limited high-protein meal options and the approachability of our restaurant team. Please rest assured that we are reviewing our breakfast and menu selections to ensure a more balanced variety, while also reinforcing service training to bring a more warm, proactive, and engaging hospitality experience. We also regret the inconvenience caused by the parking arrangements and the experience at our lobby desk. Our management team is currently looking into ways to improve accessibility and parking efficiency for our valued guests, while ensuring our front office team provides the warm and attentive service that Pullman is known for. Once again, thank you for sharing your thoughts. Your feedback is invaluable in helping us enhance our service standards. We hope to have the pleasure of welcoming you back soon and restoring your confidence in our hospitality. Warm regards, Jennifer Indrajaya Guest Experience Manager

Great Dining Destination

TripAdvisor rating 5.0/5

Utari T TripAdvisor review

Dear Ms. Utari T, We would like to thank you for sharing your experience with Sana Sini Restaurant of Pullman Jakarta Indonesia. At Sana Sini Restaurant, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit. Furthermore, to hear that our Heartists were able to make a positive impression, especially Mr. Sugeng. Rest assured that we will certainly share your feedback with our Heartists. We look forward to welcoming you back for another memorable experience. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Truly Feels Like Home – Exceptional Service!

TripAdvisor rating 5.0/5

Kasi I TripAdvisor review

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Ms. Ella and Ms. Reta. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 2.0/5

Liza R. K. Families - Confirmed reviews ALL

Dear Ms. Liza K., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. Allow me to introduce myself my name is Jennifer Indrajaya, and I am the Guest Experience Manager of Pullman Jakarta Indonesia. We sincerely appreciate you taking the time to share your detailed feedback regarding your recent stay with us. Please accept my sincerest apologies for the inconveniences you experienced, particularly with the room condition and the lack of communication about your delivery. We fully understand and respect your point that, as a guest, you expect the room to be thoroughly checked and prepared before your arrival, and that any concerns raised during your stay especially at checkout should be taken seriously. It is indeed our responsibility to ensure that all facilities are in proper working order to provide a comfortable and stress-free experience. Please be assured that we take this matter very seriously, and your feedback has been shared with the Housekeeping, Front Office, and Engineering teams for immediate and thorough action. Regarding the delivery that arrived before your checkout, I deeply apologize that you were not informed promptly. We recognize how important clear communication is, and we are reviewing our internal procedures to prevent such oversights in the future. We deeply understand that you chose our hotel apartment to enjoy a stress-free and comfortable stay, and it is disappointing to hear that we fell short of meeting these expectations. Your feedback is extremely valuable not only for us to improve but also to ensure that future guests have a better experience. On a positive note, we are glad to hear that you found our gym, sauna, and pool areas well maintained, and that our staff there provided attentive service. Thank you again for your honest and constructive comments. We truly hope to have the opportunity to welcome you back and restore your trust in our commitment to exceptional guest experiences. Should you require any further assistance or wish to discuss your stay, please do not hesitate to contact me directly. Best regards, Jennifer Indrajaya Guest Experience Manager Pullman Jakarta Indonesia

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Other web-users rate our hotel

  • 582 reviews 9.4/10 Location
  • 732 reviews 6.2/10 Room
  • 894 reviews 9/10 Service
  • 8 reviews 8.1/10 WiFi
  • 310 reviews 9.4/10 Breakfast
  • 298 reviews 3.9/10 Comfort
  • 247 reviews 7.1/10 Cleanliness
  • 100 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.