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Pullman Jakarta Indonesia Thamrin CBD Hotel 5 stars

TripAdvisor rating 4.5/5 3,216 reviews
Pullman Jakarta Indonesia Thamrin CBD
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Hotel extras

  • At the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59
Jakarta Pusat
10350
jakarta
indonesia

Tel: +622131921111

Fax: (+62)21/31923333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 5km / 3.11 miles

GPS :-6.193499, 106.823695

Our accommodations

The newly renovated Guest Rooms are inspired by Indonesian art and style. They feature the most modern technology including High-Speed internet access, an efficient working desk, a stylish glass bathroom partition, LCD TV and exclusive amenities.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 21m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

PREMIUM SUPERIOR ROOM, 1 Queen Size Bed, City View

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

DELUXE ROOM, 1 King Size bed

  • Max. number of persons: 2
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 43m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

GRAND DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 43m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Premium Superior Room, 2 Single size beds, City View

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 39m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 43m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Grand Deluxe Executive Suite, Lounge Access, King Size Bed

  • Max. number of persons: 3
  • Area: From 86m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

ACCENT SUITE, Lounge Acces with 1 King size bed and 2 single beds

  • Max. number of persons: 2
  • Area: From 170m²
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

DELUXE APARTMENT, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 75m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Our restaurants and bars

SANA SINI RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Drawing inspirations from the Indonesian phrase 'Sana-Sini', which means 'here and there', Pullman Jakarta Indonesia offers you an unrivalled culinary excursion into the different corners of Europe and Asia through 4 individually designed spacious counter

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KAHYANGAN RESTAURANT

Type of cuisine: Japanese

Photo non contractuelle / Strictly non binding

Kahyangan serves a selection of premium quality meats, including imported Wagyu, US Rib Eye and premium Kobe beef which are served with fresh vegetables and the hotel's famous Ponzu Sauce

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BACK ROOM

Photo non contractuelle / Strictly non binding

A chic Gastro Bar that offers a delectable array of globally inspired dishes and in-house signature cocktails, which have been carefully crafted by our mixologist and executive chef.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHOCOLAT

Photo non contractuelle / Strictly non binding

Both a lounge and boutique chocolatier, Le Chocolat offers creative cocoa and coffee creations to cajole the palate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 648 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Pullman Jakarta Indonesia Thamrin CBD

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,507 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,216 reviews

Bathroom and Bedroom is good

Customer review rating 4.5/5

Chaisri P. Business - 28/11/2019 Confirmed reviews ALL

Bathroom and bedroom are convenient and clean

Dear Mr. Chaisri P., We would like to thank you for taking the time to write this positive feedback about your recent stay with us at Pullman Jakarta Indonesia It is always a pleasure knowing our guests left our hotel happy and satisfied with their stay, essentially the room’s overall cleanliness. Thank you again and we certainly look forward to your return. With Warm Regards, Dan Benzaquen General Manager

Great stay

Customer review rating 4.5/5

Anonymous Solo - 28/11/2019 Confirmed reviews ALL

Check-in was smooth and the staff reception was friendly

Dear Valued Guest, We are delighted to receive your very kind comments in regards to your last stay experience with us. It makes us proud to read that you were satisfied with your check-in experience and that you found our team friendly. Thank you once again and we are really excited to welcome you back at Pullman Jakarta Indonesia With Warm Regards, Dan Benzaquen General Manager

Best Short Couple Retreat

Customer review rating 4.5/5

Muhammad H. Couples - 27/11/2019 Confirmed reviews ALL

This is one of the best stay I had with my wife considering we were without our 3 kids. Makes us feel young again and like our second home. Really enjoyed the warm reception the moment we stepped in and the professional handling by the check in agent, it was a breeze. Even our left item in the room no matter how small is still significant and we notified about it. This is exceptional service and dedication unfound elsewhere. I would definitely make the stay here again in the near future. Thank you.

Dear Muhammad H., Very warm greetings from all of us here at Pullman Jakarta Indonesia! We are beyond happy to read that you thoroughly enjoyed your stay and that you felt well looked after from the moment you stepped into the hotel. We take great pride in the service we provide to our guests and it makes us proud to notice how impressed you were with the services that our dedicated team members offered, essentially our team’s effort concerning your belongings. On another note, we would appreciate if you could share your 5* experience with a wider audience on our Tripadvisor page (www.tripadvisor.com/UserReviewEdit-g294229-d481832-Pullman_Jakarta_Indonesia-Jakarta_Java.html). Thank you once again and we certainly look forward to your return to Pullman Jakarta Indonesia, your second home in Jakarta real soon! With Warm Regards, Dan Benzaquen General Manager

A very pleasant and comfortable stay

Customer review rating 4.5/5

Merle K. Couples - 27/11/2019 Confirmed reviews ALL

It was a pleasant experience enhanced with a room upgrade on arrival.

Dear Ms. Merle K., Thank you for your very positive feedback. We are glad to read that you had a pleasant stay in the hotel, and essentially that you enjoyed your room upgrade We will be happy to welcoming you back on your next trip to the city for another stay with us. With Warm Regards, Dan Benzaquen General Manager

I LOOOVE BREAKFAST AT SANA SINI

Customer review rating 4.5/5

H. T. Business - 27/11/2019 Confirmed reviews ALL

This is my first experience try breakfast sana sini resto eventho this is not the first time i stay at Pullman Hotel CBD. I am in love! There are so many variety and options! Also the room, the staff and their services is maximum! Love love love! I am definitely would like to stay again and gonna bring my family. Thank you Pullman Jkt!

Dear Ms. H. T. Thank you very much for sharing your very positive review. We are very proud to know that you have all the positive things to say about your first dining experience at Sana Sini Restaurant. Our culinary and service team are really excited to read that you and your family will definitely return to our hotel. Thank you once again and see you soon! With Warm Regards, Dan Benzaquen General Manager

OK

Customer review rating 4.5/5

Kavish S. Business - 26/11/2019 Confirmed reviews ALL

Dear Mr. Dan BENZAQUEN, my stay was well taken care and enjoyed, the only negative in whole of my stay was when i visited swimming pool on Saturday 23-11-2019 and was shock to see local women wearing full clothes instead of swim consume in the pool and made pool really dirty,which is against human hygiene and trust you can understand. i also understand completely that indonesia is a modern islam country in world, So i would request better management take proper corrective action as it will affect future staying for lots of guest and could end up loosing good customers and business.

Dear Mr. Kavish S., I would like to thank you for taking the time to share your feedback in regards to your recent stay with us at Pullman Jakarta Indonesia We are particularly committed to deliver the high level of hygiene, therefore please accept our sincere apologies for the issue you found on the swimming pool. As we take any guest comment very seriously, please rest assured that we have already taken the precaution to emphasize our pool attendant to monitor and have a full control of our guest to wear a proper swimming attire in order to avoid this situation in the future. We thank you very much for sharing your experiences with us and hope to have the pleasure of welcoming you back to a very pleasant experience upon your next visit to our hotel. With Warm Regards, Dan Benzaquen General Manager

Staying at Pullman Thamrin

Customer review rating 4.5/5

Gito Families - 26/11/2019 Confirmed reviews ALL

Thanks for Accorr for upgrading from Grand Deluxe to Deluxe Apartement with compliment voucher. Room is comfortable for family. We are expecting bycicle rent for CFD though. The side bar next to swimming pool was close when we were swimming in the morning. Overall experience are very amazing

Dear Mr. Gito, Thank you for sharing your experience with us! We are glad to read that you had an overall pleasant stay in the hotel, and essentially that you enjoyed your room upgrade. At the same time, we have also noted your feedback about the bicycle rental and strongly recommend you to contact our team directly next time you wish to rent, it will be their pleasure to personally assist you with third party. On another note, we would like to inform you that our pool bar open from 3pm until 7pm on weekdays and 10am until 7pm on weekends. However, should you wish to enjoy some refreshment in the pool, it can be ordered based on request. We are all really grateful for taking the time to share your experiences and we look forward to welcoming you again soon. With Warm Regards, Dan Benzaquen General Manager

awesome

Customer review rating 4.5/5

Esther Y. C. G. Families - 26/11/2019 Confirmed reviews ALL

breakfastnya OK

Dear Ms. Esther G., We are delighted to receive your very kind comments in regards to your last stay with us at Pullman Jakarta Indonesia. It makes us proud to read that you were satisfied with our legendary breakfast at Sana Sini Restaurant. Thank you once again and we hope that we will have an opportunity to welcome you back. With Warm Regards, Dan Benzaquen General Manager

Room Key was inactive after 12.00 pm

Customer review rating 4.5/5

Roms Families - 25/11/2019 Confirmed reviews ALL

I stayed in 2 nights with family (2 adults and 4 kids) in 2 different/connecting rooms. At 11.30 pm in 23 nov, I began my pack up my belongings to our car in the parking building in the second level. After we are back, we cannot use the key to ride the elevator to our rooms. Its bad because I left my children and wife in the room. So I have to activate my card again to the receptionist. But there is a long line (busy hour). I thought it is not important to do that, if guests stay more than 12.00, just make a polite call!!

my expereince depends on how i book

Customer review rating 4.5/5

James G. Business - 25/11/2019 Confirmed reviews ALL

I had a wonderful experience at your hotel I was upgraded and my silver status was noted. However this is only because I booked through the website. I normally have to book through my company approved agency. I do travel to Jakarta every 3 months and as you can see I have stayed in your hotel previously up to 4 times. However my status and any benefits that I get are ignored unless I book through your website. Now I understand that you want to encourage the use of the website as this is financially better for you. However please try to understand how I feel as a customer and a loyal member when the treatment I get is polar opposite. this is not the same experience I get a hyatt they treat me the same regardless of how I book they appreciate me for the loyal t.

Dear Mr. James g., Thank you very much for sharing your feedback and for your continued loyalty to our hotel. It is always a pleasure to serve our loyalty members and to values all soft benefits connected to the loyalty program depending on member’s status levels and eligible bookings. To clarify and for a better understanding of the above mentioned issue, this terms and conditions are referred to program set by LeClub Accorhotels, not as per hotel regulations. Allow us to share with you a full list of all benefits for LeClub AccorHotels members that can be found on https://www.accorhotels.com/leclub/cards-status-benefits/index.en.shtml. If you travel regularly to Jakarta for business, we highly advise you to contact our team directly which would enable you to enjoy a corporate rate offers exclusively. We always remain at your disposal and look forward to welcoming you back to Pullman Jakarta Indonesia. With Warm Regards, Dan Benzaquen General Manager

average

Customer review rating 4.5/5

Benjamin F. D. Business - 24/11/2019 Confirmed reviews ALL

Staff wasn't that comprehensive, I had an evening flight and when I asked for a late check out as a Accor gold client, the were only proposing me a 4pm check out, even if the hotel wasn't full. A gesture in order to access the lounge from 4pm to 7pm would have been appreciated ...

Dear Mr. Benjamin Fauchier d., Thank you for sharing your review about your experience and I am truly sorry you are having these impressions about our services. It is always a pleasure to fulfill guest request on the membership benefit they deserved as an Accor Le Club Gold member whenever possible, but unfortunately this time as you noticed our hotel was running on full occupancy. Therefore, we were only able to provide you with late check-out benefit until 4:00 pm, instead of 05:00 pm.. I personally value your constructive feedback especially coming from our loyal guest and hope to have the pleasure of welcoming you back to a very pleasant experience upon your next visit to our hotel. With Warm Regards, Dan Benzaquen General Manager

Satisfying

Customer review rating 4.5/5

Anil B. Business - 23/11/2019 Confirmed reviews ALL

The stay was comfortable and food was excellent. The TV was of the older generation and not HD. The channels were also not comprehensive

2 out of 3 ain't bad

Customer review rating 4.5/5

Doc B. Business - 22/11/2019 Confirmed reviews ALL

The location is unbeatable, in CBD Jakarta. Breakfast continues to be signature meal for Pullman. No need for many restaurants as Plaza Indonesia and Grand Indonesia are just across the street. Convenient also for going to Jakarta Stock Exchange, via operational Metro. I stayed 3 days. First two were quiet and so zen. However, Wednesday was quite loud with some demonstration in front. Hope Union yields soon. Overall is always excellent.

Dear Doc BB< We are pleased to read that you enjoyed your overall stay at Pullman Jakarta Indonesia. I understand that it is a strong preference for business travelers including yourself to be in a prime central location and many guests choose Pullman Jakarta Indonesia for the best access to both business and entertainment centers. It also make us happy too to know that your breakfast experience was of utmost enjoyment. On another note, we are deeply sorry to hear that you were disturbed by some outside noise and you can rest assured that we will allocate you a quieter room next time you stay with us. Thank you once again for taking the time to share your feedback with us and we are looking forward to welcome you back in the near future. With Warm Regards, Dan Benzaquen General Manager

Great hotel, great room, great location, but food quality can be improved

Customer review rating 4.5/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

Great hotel, great room, great location, but food quality can be improved

Dear Valued Guest, I am delighted you enjoyed the hotel’s strategic location and that overall, apart from the quality of food was up to your expectations. We have also highlighted your points with regards to our food offerings during breakfast and please reassured that I have informed our Executive chef who will diligently look into it. Thank you again for your feedback, I hope to welcome you again in the near future. With Warm Regards, Dan Benzaquen General Manager

Got what I was looking for.

Customer review rating 4.5/5

Daniel G. Business - 21/11/2019 Confirmed reviews ALL

I was looking for a clean, comfortable room at a reasonable price, and I got it.

Dear Mr. Daniel G., Thank you for choosing to stay with us. It was a pleasure having you and we are happy knowing you had an overall enjoyable stay in our hotel. We will be happy to welcoming you back on your next trip to the city for another stay with Pullman Jakarta Indonesia. With Warm Regards, Dan Benzaquen General Manager

Very pleasant stay: delightful staff

Customer review rating 4.5/5

Richard W. Business - 19/11/2019 Confirmed reviews ALL

Excellent room Very helpful and professional Executive Club staff

Dear Mr. Richard W., Thank you very much for taking the time to write about your experience at Pullman Jakarta Indonesia. Our team strives to offer the best possible service to all our guests and we love hearing how wonderful they are able to make a guest stay. Thank you once again for sharing your review, the team and I look forward to welcoming you back to our property again soon. With Warm Regards, Dan Benzaquen General Manager

Super!

Customer review rating 4.5/5

Dilun T. Business - 19/11/2019 Confirmed reviews ALL

I checked out on the morning of the 12th this month, and when I landed at the Kuala Lumpur International Airport, I got an email from the lost and found representative, informing that I left my pouch in the washroom. The representative is so kind to offer to mail it to my home overseas. I didn't take the liberty, but my colleague in Jakarta easily got the pouch from the representative.

Dear Mr. Dilun T., Thank you very much for taking the time to share your positive review with us. It is really wonderful to read that your stay with us was up to your satisfaction and that you were impressed with our team’s effort concerning your valuable belongings. On another note, we would appreciate if you could share your 5* experience with a wider audience on our Tripadvisor page (www.tripadvisor.com/UserReviewEdit-g294229-d481832-Pullman_Jakarta_Indonesia-Jakarta_Java.html). Thank you once again and we certainly look forward to your return. With Warm Regards, Dan Benzaquen General Manager

in-room welcoming gift

TripAdvisor rating 4.5/5

Stay09586999373 Business - 19/11/2019 TripAdvisor review

please consider to change the in-room gift (fruit & chocolate platter to something different such as spa services or dinner voucher or something more meaningful to me especially when I stay more often in Pullman Thamrin. Besides, the sleep quality really affected because of the mosquito and this is not the first time I comment this problem

Dear Stay09586999373 , Thank you for your review on TripAdvisor and for sharing your thoughts on your recent stay in the hotel. I personally value your constructive feedback especially coming from our loyal guest. Clearly, your disappointment due to mosquitoes problem is very concerning. Please accept our apologies for the inconveniences you encountered during your recent stay which lead to unpleasant sleeping experience. You have my reassurance that this case will be dealt seriously with appropriate actions in place, since over the past month, mosquitoes are found in nearly every corner of Jakarta because of hot and humid weather. We have involved the necessary specialists to ensure they look at it more efficient way and taking the rightful action, in addition to the housekeeping team who will also be assisting in keeping up all hotel areas. To point out on the welcome amenities you preferred, we will gladly consider and study your opinion accordingly to enhance the overall guest experience. We hope that we will have a chance to welcome you back again in hopefully soon and we will be able to recover your impression of the hotel. With Warm Regards, Dan Benzaquen General Manager

Another Fantastic Year With Pullman Jakarta Thamrin

Customer review rating 4.5/5

Gary W. Business - 18/11/2019 Confirmed reviews ALL

Fantastic from accommodation, food, guest experience, fitness facilities, etc

Dear Mr. Gary W., We thank you for taking the time to write this very positive Pullman experience and giving us the praise for so many of our high quality of product and services. We will be happy to welcoming you back to Pullman Jakarta Indonesia on your next trip to the city. With Warm Regards, Dan Benzaquen General Manager

very happy

Customer review rating 4.5/5

Louise G. Business - 18/11/2019 Confirmed reviews ALL

Lovely room and hotel. fantastic welcome with very personal greetings in the room.

Dear Ms. Louise G., It gives us real pleasure to read your motivating review and thank you for enjoying the room, specially highlighting the sincerest welcome vibe with personalized greeting. Your kind words are truly encouraging for our people who are always willing to go the extra mile. Thank you very much for taking your valuable time to share this experiences with us. You’re always welcome to come back, hopefully very soon. With Warm Regards, Dan Benzaquen General Manager
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