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Pullman Jakarta Indonesia Thamrin CBD Hotel 5 stars

Customer review rating 4.5/5 8,894 reviews

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Pullman Jakarta Indonesia Thamrin CBD
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+ 26 Services

Hotel extras

  • At the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59
Jakarta Pusat
10350 jakarta
indonesia

Tel: +622131921111

Fax: (+62)21/31923333

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 5km / 3.11 miles

GPS :-6.193499, 106.823695

Our accommodation(s)

The newly renovated Guest Rooms are inspired by Indonesian art and style. They feature the most modern technology including High-Speed internet access, an efficient working desk, a stylish glass bathroom partition, LCD TV and exclusive amenities.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Mini Bar

PREMIUM SUPERIOR ROOM, 1 Queen Size Bed, City View

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

DELUXE ROOM, 1 King Size bed

  • Max. number of persons: 2
  • Area: From 39 m² / 420 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 43 m² / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

GRAND DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 43 m² / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

Premium Superior Room, 2 Single size beds, City View

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 39 m² / 420 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

GRAND DELUXE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 43 m² / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)
Rooms

Our restaurants and bars

KAHYANGAN RESTAURANT

Type of cuisine: Japanese

Kahyangan serves a selection of premium quality meats, including imported Wagyu, US Rib Eye and premium Kobe beef which are served with fresh vegetables and the hotel's famous Ponzu Sauce

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANA SINI RESTAURANT

Type of cuisine: International

Drawing inspirations from the Indonesian phrase 'Sana-Sini', which means 'here and there', Pullman Jakarta Indonesia offers you an unrivalled culinary excursion into the different corners of Europe and Asia through 4 individually designed spacious counter

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BACK ROOM

Non contractual photo

A chic Gastro Bar that offers a delectable array of globally inspired dishes and in-house signature cocktails, which have been carefully crafted by our mixologist and executive chef.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHOCOLAT

Non contractual photo

Both a lounge and boutique chocolatier, Le Chocolat offers creative cocoa and coffee creations to cajole the palate.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 648 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Pullman Jakarta Indonesia Thamrin CBD

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,894 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,501 reviews

Good Location and wonderful stay

Customer review rating 4.5/5

Henry Families - 23/02/2021 Confirmed reviews ALL

On this last visit, we stayed for 2 nights with the family. This stay was supposed to be a staycation to celebrate our 10th Wed anniversary. The hotel staffs were very nice to put little nice decoration inside the room that we booked for. My wife was very impressed with the gesture that were made. We, especially our kids also loved the breakfast very much at the Sana-Sini Restaurant. The hotel is very well located, where you can just walk across the street to find 2 huge malls in the city and there is a subway and busway station right across the hotel too. So it's easy for those who wants to travel from this hotel. Overall, we were very happy with our stay. Hopefully, it would not take too long for us to come back again. Thank you so much for the hospitality.

Dear Mr. Henry, First of all, we wish you again a happy anniversary! Let us extend our very best wishes to you both for the second time around. We cannot thank you enough for your truly heartwarming review on your recent visit to our hotel. The team is so happy that the welcome decoration in the room assisted in creating a memorable stay with us. They always do their best to make sure that our guests live an amazing experience. I will pass on your special compliments to the entire team who created the lovely surprise for your anniversary. It is also great that our breakfast satisfied you, especially your kids and that you have greatly benefited from our prime location in the heart of city and nearby from many of the must-visit places in the city. Thank you one more time for your kind words and your pleasant review of our hotel and our team. We look very much forward to have another pleasure of welcoming you and your family here again. With Warm Regards, Dan Benzaquen General Manager

well located

Customer review rating 5.0/5

Safakarim Business - 12/02/2021 Confirmed reviews ALL

very comfortable and memorable experience

Dear Mr. Noersafa K., I really appreciated your comments on your recent visit to our hotel. Our main objective is to make our guests feel welcome when they stay with us, so knowing that you felt comfortable is definitely the best reward for the team who does everything to make sure all our guests leave our hotel with happy feeling. All the team and I thank you again for your review, we appreciate it very much. We would love to have you back, hopefully anytime soon! With Warm Regards, Dan Benzaquen General Manager

My Go To Property in the Heart of Jakarta City Center

TripAdvisor rating 5.0/5

Andy N 11/02/2021 TripAdvisor review

I have stayed multiple times in this property, probably 5x a year and it does not disappoint. Pros: Good price, amazing location right next to the MRT station, great staff, efficient service and good breakfast. All of these assessments were made for both pre and post COVID-19 pandemic. Will definitely continue to make this property my trusted go-to hotel in Jakarta.

Dear Andy N, Thank you for continued love for our hotel. We deeply appreciate your loyalty. I am glad to hear that your stay was once again flawless and we are equally proud of hearing you were very satisfied with the way we were able to accommodate to these special circumstances. Thank you for taking the time to share these kind words, and especially for keep trusting our property which are very much appreciated! Again, thank you for for the 5 star review given and we are looking forward to having you with us again. With Warm Regards, Dan Benzaquen General Manager

Sincere Serviced by the Staffs

Customer review rating 5.0/5

Yuliady R. Families - 08/02/2021 Confirmed reviews ALL

Weekend family staycation ! I was surprisingly amaze with the sincere services delivered by the staffs. Upon making the reservation i have assisted by Mr. Lukman via whatapps with fast respon, Mr. Rheza and Mrs. Cintya who arrange my sudden special requests with very detail and we appreciate it. Upon arrival the staff was very helpful they greet us very sincere. We have kids amenities in the room and my kids like it so much. Suddenly we have Mr. Dimas and Mr. Nathan came to our room after our lunch to gave surprise for our daugther with their UKULELE and singing a song, this mean a lot for us. Thanks also for housekeeping help us to change the bed sheet due to my daugther was vomiting, apology for that matter. The greeter in the restaurant was very polite and helpful but i think they have to provide pasta station because kids like it. The last but not least service delivered by mostly of the staffs was very sincere and that is very valuable. Regards, Yuliady r.

Dear Yuliady r., A huge thank you for taking the time to share all of these compliments with us, they are very appreciated. The service and quality you described does live up to what we are usually known for and I am very pleased about this. Working in hospitality, our guests satisfaction is our best rewards and meeting your expectation is truly the best part of what we do. Please be assured that your compliments will be passed on to Lukman, Rheza, Cintya, Dimas, Nathan as well as housekeeping team; they will be delighted to know what great memories they left you with. We hope to welcome you and your family back again very soon, and surely this time with full pasta station set up for your kids to enjoy. With Warm Regards, Dan Benzaquen General Manager

Great location and excellent service

Customer review rating 5.0/5

Tisha Families - 28/01/2021 Confirmed reviews ALL

I stayed with my family over the weekend. Even we stayed in the hotel during Covid 19 pandemic, we felt safe with healthy and safety protocol implementation in the hotel. The service provided was superb. Thank you Pullman Jakarta Indonesia.

Dear Justin S., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dan Benzaquen General Manager

Nice ambience and enjoy to stay

Customer review rating 5.0/5

K. D. Solo - 27/01/2021 Confirmed reviews ALL

Sana sini restaurant staffs (Deni, Arvi) serve me very well. Receptionist (Mega) is also nice.

Dear K. D., It is satisfying to read that you had an overall pleasant experience in our hotel and thank you for your kind words for one of our team members, Deni, Arvi and Mega. They works with their hearts every day and do their best to assist you any way he can. I was very glad to share your compliments, which they appreciated a lot. Thank you for taking the time to share your impressions on your stay with us and we look forward to welcome you again soon in Pullman Jakarta Indonesia. With Warm Regards, Dan Benzaquen General Manager

Stay during pandemic

TripAdvisor rating 4.0/5

mxrmxr 26/01/2021 TripAdvisor review

Overall quite satisfied for me stay at pullman hotel during this pandemic. Its location absolutely perfect, because nearby with shopping malls grand indonesia and plaza indonesia. hopefully, the breakfast section could become normal again in the nearest time

Dear mxrmxr, We are pleased to see that you enjoyed your overall stay with us as well as our location which is indeed a real asset for us and for our guests. Thank you for taking the time to share your review and we sincerely hope to welcome you for another stay with us to enjoy the perfect breakfast experience. Stay safe and until next time. With Warm Regards, Dan Benzaquen General Manager

City Staycation

Customer review rating 3.5/5

Michael Families - 21/01/2021 Confirmed reviews ALL

Very good location for a brief staycation

Dear Michael H., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dan Benzaquen General Manager

A very good stay

Customer review rating 4.5/5

Ryzkydo P. Couples - 18/01/2021 Confirmed reviews ALL

A nice vibe and great service from the hotel’s employee

Dear Ryzkydo p., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dan Benzaquen General Manager

"Extraordinary Service"

Customer review rating 4.5/5

Endah R. P. Families - 16/01/2021 Confirmed reviews ALL

I am very satisfied with the excellent service from the Pullman hotel employees and what makes my heart touched was the congratulations and birthday cake for my son. My son was very happy and has a request that every year on his birthday, we can stay at the Pullman Hotel. Thank you Pullman Hotel for your extraordinary service❤️

Dear Ms. Endah Ratna P., Thank you very much for taking the time to share what a memorable experience you had with us. It’s really pleasant to read that our team went the extra mile to make a great memory and a lovely surprise for you, essentially on your son’s special day. I will make sure to thank them for fulfilling your expectation. At the same time, we also have highlighted your point in regards to your breakfast experience. You have my reassurance that our Food & Beverage team was alerted of your feedback. We look forward to welcoming you and your family back soon and indeed next year to celebrate another celebration. Best wishes! Dan Benzaquen General Manager

Very good stay, room was great, food was good, the service was excellent. Overall we all satisfied stayed with PUllMan even though just one night. Especially the surprise birthday for my daughter, she was so happy. Thank you so much all.

Customer review rating 5.0/5

Aliya A. Families - 14/01/2021 Confirmed reviews ALL

Every thing was Great The room, the service, the surprise birthday cake and sing for my daughter that was very nice, the cake even finished with her “LOL”. Thank you for having us.. Regards,

Dear Ms. Aliya A., We really appreciate the time you have taken to review your your pleasant recent experience with us. We are very happy to notice that the overall product and services provided throughout the hotel was up to your expectations. I will make sure to thank everyone for making your stay a memorable one. It makes us feel proud to know that Heru, Sari and everyone else in our team successfully surprised you with such a memorable experience to ensure your daughter's birthday was extra special. From everyone here Happy belated birthday to her! We look forward to welcoming you and your family back soon and indeed next year to celebrate another celebration. Best wishes! Dan Benzaquen General Manager

Great Hotel with friendly staffs

Customer review rating 4.5/5

O. O. Families - 13/01/2021 Confirmed reviews ALL

Great hotel with great location. You can find staffs very friendly everywhere you go. Health protocol is excellent. Malls just walking distance. Rooms is very clean. Thumbs up for the housekeeper..

Dear Mr. O., I would like to thank you for taking the time to write your review about your recent stay with us. I am glad you enjoyed your stay with us and at the same time to know that you found our location to be great and the team very friendly. Your comfort and safety during your visit are our utmost priority, we are happy to receive your praise for the stringent sanitation and hygiene measures we applied throughout the property for your added convenience. All the team, in particular Housekeeping team and I thank you for your review. It’s our hope that we could welcome you, back anytime soon to Pullman Jakarta Indonesia. With Warm Regards, Dan Benzaquen General Manager

good location

TripAdvisor rating 3.0/5

ferrytigor 06/01/2021 TripAdvisor review

this hotel located in jakarta city center. in front of this hotel there big shoping mall that we can choose. there grand indonesia shoping mall dan plaza Indonesia shoping mall. for breakfast this hotel only serve limited choices of food.

Dear ferrytigor, Thank you for your review regarding your recent experience with us. We are pleased to read that you found our hotel’s location to be convenient. We also have highlighted your point in regards to your breakfast experience. Our breakfast menu offers a variety of Indonesian, Japanese and Western style dishes; however it is disappointing to learn that on this occasion your experience did not live up to your satisfaction in terms of variety. You have my reassurance that our Food & Beverage team was alerted of your review. Please do not hesitate to ask our team should you wish to have your desirable dishes available to enhance your next breakfast experience. Thank you once again and we are looking forward to the pleasure of welcoming you back again real soon. With Warm Regards, Dan Benzaquen General Manager

Great stay

TripAdvisor rating 5.0/5

Gunawan B 31/12/2020 TripAdvisor review

-Service : Excellent -Location : Perfect -Cleanliness : Perfect -Room : Clean and spacious -Food / Breakfast : taste good but less options Staffs : friendly Fast check in & check out process. Will definitely come back again in the future.

Dear Gunawan B, We thank you for taking the time to write this Pullman experience and giving us the praise for so many of our high quality products and services, except for the breakfast option as you would like to see more variety which we conveyed to our Food & Beverage teams. We truly value your feedback and would also definitely be glad to welcome you back again at Pullman Jakarta Indonesia. Wishing you only the best of health and happiness until that time. With Warm Regards, Dan Benzaquen General Manager

Great hotel, great services

Customer review rating 4.5/5

Thomas A. S. Friends - 27/12/2020 Confirmed reviews ALL

My stay was pleasant with full of joy here. Your staffs are full of smile and warm, foods are great, and thank you for complimentary cake. In the future, perhaps a smart tv would be good to have

Dear Thomas Adi S., We very much appreciate your comments regarding your stay at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dan Benzaquen General Manager

Memorable

Customer review rating 4.0/5

Tissa Y. Couples - 23/12/2020 Confirmed reviews ALL

My first time visit PJI and it’s a memorable stay. I was surprised with the personalized welcome note and decoration in the room. I felt like coming back home. Staffs were friendly, room was great and clean. Not too enjoying the breakfast due to not much variation, but the taste was good.

Dear Ms. Tissa Y., First of all, I would like to thank you for choosing to stay at Pullman Jakarta Indonesia and for taking the time to share your experience with us. We are always pleased to know our guests felt like being home when they stay with us. The entire team loves to create wonderful experiences for our valued guests through personalized and engaged service. All the team and I thank you again for your review, we appreciate it very much. We would love to have you back, hopefully anytime soon! With Warm Regards, Dan Benzaquen General Manager

Good stay. Worst Check in ever.

Customer review rating 3.5/5

Henri Couples - 07/12/2020 Confirmed reviews ALL

Great room with affordable price. Staff is good. Breakfast is also good even though it's plain taste. What you really need to improve is check in time. Arrived at 01.30 PM and just able to get in the room at 03.00 PM. I know I was early, but what kind of waiting time is that. High occupancy is not a reason for this kind of time management.

Dear Henri K., Thank you for taking the time to tell us about your experience at the Pullman Jakarta Indonesia Thamrin CBD. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your specific comments on the check-in process, the food quality and the technical issue on your bathroom have been shared with the team and we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you once again for sharing your feedback and we hope to have the pleasure of welcoming you again in the near future. With Warm Regards, Dan Benzaquen General Manager

Satisfy Bride and Groom

Customer review rating 5.0/5

Gebill &. M. Couples - 03/12/2020 Confirmed reviews ALL

We are very satisfied with Pullman services during our stay and wedding. The crew has treated us special and the room was well decorated!

Dear M. & Gebill, We very much appreciate your comments regarding your recent stay and the wedding event you held at the Pullman Jakarta Indonesia Thamrin CBD. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Congratulations once again on your wedding! With Warm Regards, Dan Benzaquen General Manager

Great location and friendly staff

Customer review rating 4.5/5

Aimen Business - 29/11/2020 Confirmed reviews ALL

Pullman always the first option to stay while visiting Jakarta, location is very foodstuff are very friendly and flexible. Overall, Pullman like second home where I stay and don’t feel that I’m out of my own house.

Dear Mr. Aimen, First of all, I would like to thank you for choosing to stay at Pullman Jakarta Indonesia and for taking the time to share your experience with us. We are pleased to read that you felt like being home during your stay with us as it is exactly how we want our guests to feel. At the same time, we have also noted your comment on the breakfast. Our guests’ health and safety are our utmost priorities, due to some regulations during this pandemic situation, we are still reviewing our buffet offer to ensure that our guests could enjoy the widespread of our culinary, safely and secure We hope that we will launch our buffet offer again soon, and look forward to welcoming you back. With Warm Regards, Dan Benzaquen General Manager

Well located

Customer review rating 3.5/5

Christine Couples - 25/11/2020 Confirmed reviews ALL

Quality of food was bad. The breakfast took too long at the buffet area. Room service was okay. Service was great

Dear Ms. Christine, Thank you very much for your review regarding your recent experience with us It is discouraging to read that we could not provide a memorable breakfast experience for you during your stay. I can personally assure you that all points are well noted and you can rest assured that we have taken the necessary steps to further improve our service. On a more positive not, we are happy to learn that you enjoyed our location and the service you received from our dedicated team members. We all sincerely hope to have the chance of welcoming you again in the future. With Warm Regards, Dan Benzaquen General Manager

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