Dear Mr./Ms. Barry E., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. It was truly a pleasure to have you stay with us. We are delighted to learn that you enjoyed your two-night stay, appreciated our team’s service, and had a positive dining experience overall. However, please accept our sincere apologies for the inconvenience caused by the low water pressure and the delay in the hot water supply in your room. We also regret that the steak sandwich did not meet your expectations in terms of tenderness and that your feedback was not handled appropriately by our team member. Please be assured that your feedback has been shared with the relevant teams for further review and improvement. Guest feedback is invaluable in helping us identify areas where we can improve, and we remain committed to enhancing our facilities and delivering attentive, personalized service. Should you require any further assistance, please do not hesitate to contact us. Thank you once again for your valuable feedback. We look forward to welcoming you back to Pullman Jakarta Indonesia for an even more enjoyable experience. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. W. m. W. H., Thank you very much for sharing such a thoughtful and detailed review of your recent stay with us. It truly means a lot to know that you had such a wonderful experience at Pullman Jakarta Indonesia, especially as a Platinum member. We are delighted to hear that you enjoyed the Executive Lounge offerings, breakfast selection, welcome amenity from Le Chocolat, as well as the early check-in and late check-out arrangements. We are also especially pleased that you enjoyed the nasi and rendang, as well as the fish during your stay! Your kind words about our Executive Lounge team will certainly be shared with them. We know how meaningful it is for our colleagues to hear that their genuine care and attentiveness made a difference to your stay. Thank you as well for highlighting the issue with the room lamp. We sincerely apologize for the inconvenience and appreciate you taking the time to bring this to our attention. We will certainly follow up with our Engineering team to have the wiring and switch checked so that we can prevent this from happening again. We also truly appreciate your feedback regarding the availability of Accor membership benefits, particularly Stay Plus and Suite Night Upgrades. We understand how valuable these benefits are to our loyal members, and we appreciate your desire to make greater use of them when staying with us. Your feedback is very helpful, and we will share it with the relevant team. Most importantly, we are very happy to know that you enjoyed your overall Platinum experience and would be happy to return. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back to Pullman Jakarta Indonesia and making your next stay even more memorable. Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Simon M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. While we are pleased to know that you were satisfied with your room and the service provided by our Executive Lounge team, we are also truly sorry that the food offerings did not meet your expectations. We completely understand how disappointing it can be when an experience does not feel the same as what you have come to expect from us. Please allow me to sincerely apologize for this shortfall. At the same time, we truly appreciate your kind clarification that the Lounge service staff were great and that your concerns were not related to their service. We will certainly make sure your kind words are shared with the team. Your comments regarding the food quality and the reduced selection have been taken seriously and we have shared your feedback with our Culinary and Food & Beverage teams so that we can review the current offerings and identify where we can do better. Feedback such as yours is especially valuable to us because it helps us understand not only where we have met expectations, but also where we need to improve. We sincerely hope that should you visit us again, we will have the opportunity to provide you with a much better Executive Lounge experience that reflects the standards you remember from us. Thank you once again for your honest feedback and for giving us the opportunity to learn from your experience. We remain at your disposal should you require any further assistance. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. Bernadette V., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. Suree R., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share your positive experience with us. It is always a pleasure to read encouraging comments, and we are delighted to know that you enjoyed our convenient location, comfortable rooms, helpful service, and breakfast selection. On the other hand, we have received your feedback well regarding the miscommunication during check-in concerning the connecting rooms. We sincerely apologize for the confusion and disappointment this may have caused upon arrival. We are also pleased to know that our team was able to assist you promptly with the connecting doors once the matter was brought to our attention. Rest assured that we will certainly share your feedback with the related departments to ensure better communication and coordination, particularly in handling special room requests. We are confident that this feedback will serve as an encouragement for our team to continuously improve the quality and consistency of our services. Once again, thank you for sharing your experience. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you and your family back to Pullman Jakarta Indonesia for another enjoyable stay and to create more memorable moments together. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Sandy R., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the unpleasant smell in the wash basin area. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manage

Dear Mr. Boby M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely appreciate you taking the time to share your feedback with us. It is truly a pleasure to know that you had an enjoyable stay and that you appreciated our breakfast selection and the facilities available at our gym. On the other hand, we have well noted your feedback regarding the room size and the view. We sincerely regret that these aspects did not fully meet your expectations. Your comments are valuable to us, as they provide us with an opportunity to further enhance our guests’ experience. Rest assured that your feedback will be shared with the relevant department for their attention and consideration. We truly appreciate your constructive comments and will continue our efforts to ensure that every aspect of our guests’ stay is as comfortable and enjoyable as possible. Once again, thank you for sharing your experience with us. We look forward to the pleasure of welcoming you back to Pullman Jakarta Indonesia and creating another memorable stay for you in the future. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Peter W., Thank you for choosing Pullman Jakarta Indonesia as your home away from home, and for taking the time to share your experience with us. We sincerely regret that your recent stay did not meet your expectations. Please accept our heartfelt apologies for the shortfall you experienced, particularly regarding your room assignment and upgrade request. We would also like to sincerely apologize for any disappointment or misunderstanding regarding the room upgrade. Upon reviewing your membership benefits, we understand that a complimentary room upgrade is not included in the benefits applicable to your membership. Nevertheless, we regret that this resulted in an unpleasant experience and that we were unable to meet your expectations during your stay. At Pullman Jakarta Indonesia, we are committed to delivering attentive and memorable experiences, and it is clear that we missed the mark on this occasion. Your feedback regarding the room condition and your overall experience has been personally shared with our team for immediate review and improvement. We truly value your comments, as they help us understand where we can do better and ensure we continuously improve our service. Should you consider giving us another opportunity, we would be honored to welcome you back and restore your confidence in us. Please do not hesitate to contact us directly if we may assist you further. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. Imma H. S., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Zeferino S., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Mohd a. h., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share your feedback with us. We truly appreciate your comments, as they help us identify areas where we can further improve our guests’ experience. On the other hand, we have received your feedback well in regard to the cleanliness of the bathroom, particularly the mildew observed around the bathtub edges. We also acknowledge your comment regarding the room size and understand your preference for a more spacious room. Rest assured that we will certainly share your feedback with the related departments for their attention and follow-up. We are confident that your valuable feedback will serve as an encouragement for us to continuously improve the quality of our facilities and services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and creating more memorable moments for you. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Megat M. A. , Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to speed of connection during your stay and your arrival and check-in experience. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mrs. Niny L., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Ms. Lindadewi Y., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the birthday setup and welcome amenity, our lounge service warmth, and the room soundproofing issue. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Andy L., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. On the other hand, we have received your feedback well in regard to the replenishment of food items at our Executive Lounge, and we sincerely apologize for the inconvenience caused. Rest assured that we will certainly share your feedback with the related department. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Ayu Sita Laksmita Guest Experience Manager

Dear Mr. Lionardus R., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Lalita Sari Rustanti Front Office Manager

Dear Mr. Stefanus S. T., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Lalita Sari Rustanti Front Office Manager

Dear Ms. Siti F. M., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Lalita Sari Rustanti Front Office Manager

Dear Mrs. Nurazrifa b. Z. A., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Lalita Sari Rustanti Front Office Manager