Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,077 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,077 reviews

Customer review rating 5.0/5

Chong K. W. Business - Confirmed reviews ALL

Nice staffs, clean and spacious rooms, superb food from mains to desserts.

Thank you for your wonderful review and for choosing to stay with us during your business trip. We are truly delighted to know you enjoyed our clean and spacious rooms, superb food from mains to desserts, and the warmth of our team. It means so much to us that you would recommend us so highly, and we cannot wait to welcome you back for another comfortable and inspiring stay with us. Warmest regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Yit S. C. Business - Confirmed reviews ALL

I honestly have nothing but good things to say, but I noticed that when the lobby lounge got super busy, the staff there became less attentive. We ended up waiting over 30 minutes for our order, and nobody even checked on us.

Dear Valued Guest, Thank you very much for your wonderful feedback and for your kind words about your stay. We are truly delighted to know that your overall experience was “super great” — this means the world to us. As a valued ALL – Accor Live Limitless Gold member, your loyalty is deeply appreciated. It is always our pleasure to create magical and enchanting moments for you, and your continued trust in Raffles Jakarta inspires us to deliver service that is both heartfelt and flawless. At the same time, please allow me to sincerely apologise for your experience at the Lobby Lounge. While we are pleased to see it so well enjoyed, it is never our intention for the attentiveness of our service to diminish during busy moments. Waiting over 30 minutes without a follow-up is certainly not the seamless and intuitive experience we strive to provide. Your feedback has been shared with the team so we may refine our service flow and ensure that every guest continues to feel cared for, even at the busiest times. Thank you once again for your thoughtful comments and for being part of our Raffles family. We truly look forward to welcoming you back for another stay filled with warmth, enchantment, and the impeccable service you deserve. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 5.0/5

Lindi V. T. Business - Confirmed reviews ALL

Fantastic experience from start to finish. Impeccable service as always.

Dear Valued Guest, Thank you for sharing such a beautiful review and for rating your experience so generously. We are truly delighted to know your stay was excellent from start to finish and that our service, breakfast, cleanliness, and every touchpoint made your business trip seamless and enjoyable. We cannot wait to welcome you back for another magical stay where everything feels just right. Warmest regards, Rhany Guest Experience Manager

Customer review rating 4.5/5

Evie E. S. Business - Confirmed reviews ALL

Very impressed with the rabbit-shaped towel art specially made by Mr Surya (house keeping). Thank you so much Pak Surya

Thank you, Ms. Evie, for sharing such a wonderful review with us. We are delighted to know you enjoyed the comfort of your room, our meals, and the thoughtful touches from our team, especially the delightful towel art that brought a smile to your stay. It would be our joy to welcome you home again and continue creating magical moments together at Raffles Jakarta. With warmest regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Geoff C. Families - Confirmed reviews ALL

Hotel facilities, food and beverages high quality. Staff service is at another level. They just always strive to delight the customer in every interaction.

Thank you for sharing such a wonderful review and for choosing Raffles Jakarta for your family stay. We are truly delighted to know that our facilities, dining experiences, and heartfelt service brought joy throughout your time with us. It would be our greatest pleasure to welcome you home again, where the magic of Raffles is always waiting for you. With warmest regards, Rhany Guest Experience Manager Raffles Jakarta

Other web-users rate our hotel

  • 321 reviews 8.9/10 Location
  • 959 reviews 9.3/10 Room
  • 1,742 reviews 9.5/10 Service
  • 8 reviews 9.6/10 WiFi
  • 576 reviews 8.7/10 Food
  • 530 reviews 9.6/10 Amenities
  • 511 reviews 9.6/10 Vibe
  • 426 reviews 9/10 Comfort

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