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Raffles Jakarta 5 stars

Customer review rating 4.8/5 3,336 reviews

Raffles Jakarta
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in Mega Kuningan central business district

  • Room starting at 60 m² with separate living area

  • Legendary butler service

  • Complimentary WiFi connection throughout the hotel

  • Facilities: outdoor jogging track, gym, kids club and award winning Raffles Spa

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Jogging track
Catering
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel

Hotel location

Raffles Jakarta

Ciputra World 1
Jl Prof Dr Satrio Kav 3 5
12940
jakarta
indonesia

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO-HATTA INTERNATIONAL APT At 31km / 19 miles

GPS :-6.224434, 106.8240648

Our accommodations

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services. The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

Raffles King Room NS

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 m² / 678 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities

Raffles King SK

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room SK

  • Max. number of persons: 3
  • Area: From 63 m² / 678 sq ft
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King NS

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Pool side, Garden side *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King SK

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Coffee/tea making facilities

Signature King Room NS

  • Max. number of persons: 3
  • Area: From 60 m² / 646 sq ft
  • Views: Pool side, City side, Garden side *

* Subject to availability

  • Coffee/tea making facilities

Signature Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 m² / 678 sq ft
  • Views: City side *

* Subject to availability

Rooms

Our restaurants and bars

ARTS CAFE BY RAFFLES

Type of cuisine: International

A refined buffet of brunch classic and signature Arts Café entrees. Expect a virtual tableau of art and cuisine, where the palette of sights, sounds, textures and aromas from open kitchens create a delightful sensory experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE WRITERS BAR

Type of cuisine: International

Enjoy our bespoke tea and coffee blends with a treasure trove of pastries and savouries and signature cocktails with elegant tapas for your evenings.

Lunch

10:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NAVINA POOL BAR

Non contractual photo

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 2,520 m²

  • Maximum capacity: 3,000 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Raffles Jakarta

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,336 reviews

Good Time

Customer review rating 4.8/5

Renny Couples - 29/03/2020 Confirmed reviews ALL

Raffles thank you for makings my stay and my husband unforgettable. Your service is one level above excellent

Dear Ibu Renny M., We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Fully satisfied.

Customer review rating 4.8/5

Mohamad R. H. Friends - 23/03/2020 Confirmed reviews ALL

I really enjoyed every minute of my stay in your hotel. The staff are very courtious and helpful all the way. I stayed there for 5 nights and not a single moment of slip up in the services renderred to me. Kudos to all the hotel staff.

Dear Valued Guest, Thank you for your wonderful review of our Oasis. Indeed, as a vanguard of Indonesia hospitality, we strive to ensure the best experience is delivered to those who stay with us, and that includes ensuring your privacy is respected. It is most delightful to hear that we met your expectations of our esteemed Raffles Jakarta, as we pride ourselves on our world-class service, and it is brilliant that you experienced what makes Raffles so special. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that you enjoyed your stay in your suite It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues. Thank you for your heartwarming compliments and valued feedback. We keenly anticipate your next visit for yet another marvelous stay with us when everything gets better. Please take care of yourself and one another. Sincerely, Etha Assistant Director of Rooms

Relaxation Stay

Customer review rating 4.8/5

Mike Couples - 22/03/2020 Confirmed reviews ALL

Stayed few nights at Raffles, we had a relaxing time. Enjoyed the benefits as Platinum Member with AllAccor. All staff were amazingly helpful. I asked for few staff to be provided to me, they got them immediately. Muhammad Rifki helped me to get personal things to me and my wife. He was honest, helpful and professional. We had a great time at Raffles Culb, Trisha is the best and the rest of the team.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms
Customer review rating 4.8/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

On a wedding there couldnt get more than 1h for late checkout

Dear Valued Guest, Thank you choosing to stay with us and for taking the time to share your feedback with me. It is concerning to hear about that we did not meet your expectation and that you encountered service shortfalls during your stay. Please accept my personal and sincere apology for the transpired. We have taken note of your experiences and perceptions during your time at our hotel. This is naturally not the perception we would like our guests to leave with and I have followed up with my team to ensure your comments were shared and addressed, so that such situations do not re-occur. Please be assured that we are taking your feedback seriously and will use it to continuously improve our services. In this opportunity, allow me to clarify that based on the call recording on 14 March 2020, we found that you have requested a late check out up to 2 PM which was immediately granted by our colleague. I would appreciate if you can let me know whether there is any further request afterward that we didn't aware of. We appreciate you taking the time to provide us with your thoughts as it is through feedback like this that we are able to continuously strive for improvement and ensuring the quality of our service is never compromised. This leaves me only to wish for you to return to Raffles in an attempt to find an improved service for a more pleasant overall experience with us and I would be pleased to personally facilitate reservations for your next visit. Thank you once again for choosing to stay with us. Sincerely, Etha Assistant Director of Rooms

Attentive service from start to finish

Customer review rating 4.8/5

Abraham L. Business - 18/03/2020 Confirmed reviews ALL

This was exactly what I was looking for. The staff, everyone was on point and taking great care. I felt welcomed from the time that I arrived. Service staff from meals to security check were genuinely friendly and great. I want to give a special shout out to Yannis (in the gym) who helped me with my workout after a long day. He gave great conversation and was very engaging in a friendly way. I find it's these kind of interactions which I remember most about a trip. Also Indira at the Concierge, took care of my transfers and even arranged some leaving gifts which were most useful. This is exactly the kind of experience you hope for when travelling for business. Thank you.

Dear Valued Guest, Thank you for your wonderful review of our Oasis. Indeed, as a vanguard of Indonesia hospitality, we strive to ensure the best experience is delivered to those who stay with us, and that includes ensuring your privacy is respected. It is most delightful to hear that we met your expectations of our esteemed Raffles Jakarta, as we pride ourselves on our world-class service, and it is brilliant that you experienced what makes Raffles so special. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that you enjoyed your stay at your room. It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues, particularly Yannies and Indira. Thank you for your heartwarming compliments and valued feedback. We keenly anticipate your next visit for yet another marvelous stay with us when everything gets better. Please take care of yourselves and one another. Sincerely, Etha Assistant Director of Rooms

Hospitality is great

Customer review rating 4.8/5

Joanne Business - 18/03/2020 Confirmed reviews ALL

Great hospitality, room is spaces and clean. Staff are extremely friendly. Food was great.

Dear Valued Guest, Thank you for taking the time to leave us with your kind words. It is true that the Raffles Experience starts the moment you step foot into our premises and I am delighted that we have managed to meet your expectations. Indeed, our legendary 24-hour butlers and many Raffles colleagues aim to provide you with the best service possible and are dedicated to making you feel at home, while you are away from home, and it is heartwarming that you were so well taken care of during your stay. Thank you for your wonderful feedback. I am glad you love our newly restored hotel, and I look forward to welcoming you back home again when everything gets better. Please take care of yourselves and one another. Sincerely, Etha Assistant Director of Rooms

I had once again a great stay... one of the best places to spend time ....

Customer review rating 4.8/5

Joachim W. Business - 17/03/2020 Confirmed reviews ALL

I feel always welcome and special given the outstanding treatment of the staff in Raffles Jakarta. I travel everywhere and Raffles Jakarta is my favourite stay in the calendar.

Dear Valued Guest, Thank you for leaving us with your wonderful feedback, and it is most wonderful to hear of your veneration for our esteemed Oasis. Indeed, we pride ourselves on our world-class service, delightful array of delicacies, and impeccably luxurious suites, all designed to make Raffles the place to meet, spend time, shop and celebrate. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that our Raffles colleagues were also able to make you feel at home and rendered you with the best service possible. Thank you for your very kind feedback, and I eagerly anticipate your return to our Oasis when everything gets better. Please take care of yourselves and one another. Sincerely, Etha Assistant Director of Rooms

Great location and service.

Customer review rating 4.8/5

Eugene Business - 17/03/2020 Confirmed reviews ALL

Very attentive service. Loved it.

Dear Valued Guest, Thank you for leaving us with your wonderful feedback, and it is most wonderful to hear of your veneration for our esteemed Oasis. Indeed, we pride ourselves on our world-class service, delightful array of delicacies, and impeccably luxurious suites, all designed to make Raffles the place to meet, spend time, shop and celebrate. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that our Raffles colleagues were also able to make you feel at home and rendered you with the best service possible. In this opportunity, please allow me to clarify that as a valued Gold member, we have upgraded your room to the next level category which is Raffles Garden View Room. Thank you for your very kind feedback, and I eagerly anticipate your return to our Oasis when everything gets better. We wish you good health and may we overcome this challenging time soon. Sincerely, Etha Assistant Director of Rooms

Superb 9

Customer review rating 4.8/5

Nasser Z. N. A. Friends - 17/03/2020 Confirmed reviews ALL

I had an excellent stay with very good service.

Dear Valued Guest, Thank you for leaving us with your wonderful feedback, and it is most wonderful to hear of your veneration for our esteemed Oasis. Indeed, we pride ourselves on our world-class service, delightful array of delicacies, and impeccably luxurious suites, all designed to make Raffles the place to meet, spend time, shop and celebrate. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that our Raffles colleagues were also able to make you feel at home and rendered you with the best service possible. Thank you for your very kind feedback, and I eagerly anticipate your return to our Oasis when everything gets better. Please take care of yourselves and one another. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Barata B. Business - 16/03/2020 Confirmed reviews ALL

Your Club Lounge is under par compared to other same claas of hotels. Your Ala Carte Menu in Club Lounge is a joke. You should be able to do better- you are a Raffles, aren’t you? Instead of 3 white wines, have two whites and one sparkling.

Dear Valued Guest, Thank you choosing to stay with us and for taking the time to share your feedback with me. It is concerning to hear about that we did not meet your expectation and that you encountered service shortfalls during your stay. Please accept my personal and sincere apology for the transpired. We have taken note of your experiences and perceptions during your time at our hotel. This is naturally not the perception we would like our guests to leave with and I have followed up with my team to ensure your comments were shared and addressed, so that such situations do not re-occur. Please be assured that we are taking your feedback seriously and will use it to continuously improve our services. We appreciate you taking the time to provide us with your thoughts as it is through feedback like this that we are able to continuously strive for improvement and ensuring the quality of our service is never compromised. This leaves me only to wish for you to return to Raffles in an attempt to find an improved service for a more pleasant overall experience with us and I would be pleased to personally facilitate reservations for your next visit. Thank you once again for choosing to stay with us. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Edner L. Business - 15/03/2020 Confirmed reviews ALL

Awesome room, nice food

Dear Valued Guest, Thank you choosing to stay with us and for taking the time to share your feedback with me. It is concerning to hear about that we did not meet your expectation and that you encountered service shortfalls during your stay. Please accept my personal and sincere apology for the transpired. We have taken note of your experiences and perceptions during your time at our hotel. This is naturally not the perception we would like our guests to leave with and I have followed up with my team to ensure your comments were shared and addressed, so that such situations do not re-occur. Please be assured that we are taking your feedback seriously and will use it to continuously improve our services. We appreciate you taking the time to provide us with your thoughts as it is through feedback like this that we are able to continuously strive for improvement and ensuring the quality of our service is never compromised. This leaves me only to wish for you to return to Raffles in an attempt to find an improved service for a more pleasant overall experience with us and I would be pleased to personally facilitate reservations for your next visit. Thank you once again for choosing to stay with us. Sincerely, Etha Assistant Director of Rooms

Perfection

Customer review rating 4.8/5

Sarah Business - 14/03/2020 Confirmed reviews ALL

Everything about Raffles Jakarta is incredible. I've been to other 5* hotels in Jakarta before settling for Raffles. Now, every time I travel, I book at Raffles without thinking twice. The rooms are beautiful, and the way they treat you there makes you feel so great. Even the housekeeping staff that you see along the hallway greets you by your name. From the notes they leave in your room, to the little surprises like fresh watermelon in the fridge, or chocolates on the table, just shows how far they will go to make you feel like you're at home. I have never in my life enjoyed a breakfast buffet the way I do at Raffles. Their chef is an exquisite cook and everything is well presented and flawless. There's also so many to choose from! Their spa is incredible and I truly enjoyed that. The pool is beautiful and their Jacuzzi is like the biggest warmest bathtub you would ever get into!! Location wise, you have a mall right next to the hotel with fascinating brands! I love shopping at places that have brands aren't common in my country. Tons of restaurants, a supermarket, stores and a live music bar! Raffles Jakarta takes care of you like as if you're one of their own. The smiles on their faces when they see you, and how clean your room is when you're back after a long day. I do truly consider Raffles my home in Jakarta. There is absolutely nothing I can say that isn't perfect about Raffles.

Dear Valued Guest, Thank you for your wonderful review of our Oasis. Indeed, as a vanguard of Indonesia hospitality, we strive to ensure the best experience is delivered to those who stay with us, and that includes ensuring your privacy is respected. It is most delightful to hear that we exceeded your expectations of our esteemed Raffles Jakarta, as we pride ourselves on our world-class service, and it is brilliant that you experienced what makes Raffles so special. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that you enjoyed your stay at your suite, with a lovely view of the Hendra Gunawan Garden. It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues and I am most glad that you enjoyed our facilities like the pool as well as our multitude of dining experiences, including In Room Dining, the Writers Bar and breakfast at Arts Cafe. Thank you for your heartwarming compliments and valued feedback. We keenly anticipate your next visit for yet another marvelous stay with us when everything gets better. Please take care of yourselves and one another. Sincerely, Etha Assistant Director of Rooms

caring butler

Customer review rating 4.8/5

Claudine Business - 12/03/2020 Confirmed reviews ALL

i was surprised with the little note from my butler who noticed that i didn't took the fruits he/she left in the room. in fact, it reminded myself that i need some vitamin c. thank you for your thoughtfulness.

Dear Valued Guest, Thank you for taking the time to leave us with your kind words. Indeed, our legendary 24-hour butlers and many Raffles colleagues aim to provide you with the best service possible and are dedicated to making you feel at home, while you are away from home, and it is heartwarming that you were so well taken care of during your stay. Thank you for your heartwarming compliments and valued feedback. We keenly anticipate your next visit for yet another marvelous stay with us. Sincerely, Etha Assistant Director of Rooms

Fantastic Stay

Customer review rating 4.8/5

Alex T. Business - 10/03/2020 Confirmed reviews ALL

Incredible staff, beautiful and spacious rooms and so many personal touches. I will highly recommend to any visitors to Jakarta and plan to make Raffles my home when visiting Jakarta. Thank you.

Dear Valued Guest, I am honored to hear of your veneration for our beloved Oasis and thank you for taking the time to leave us with your feedback. It is wonderful that you enjoyed your stay at one of our luxuriously spacious rooms. Indeed, we pride ourselves on our world-class service, and it is brilliant that you experienced what makes Raffles so special. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled Thank you for having your event with us and it was a successful one. Thank you once again for your wonderful feedback and we keenly anticipate your next visit for yet another marvelous stay with us.. Sincerely, Etha Assistant Director of Rooms

Superb Stay

Customer review rating 4.8/5

Rizki Business - 10/03/2020 Confirmed reviews ALL

Spacious room, Nice staff, large jacuzzi, connected the Lotte Avenue Mall.

Dear Valued Guest, Thank you for taking the time to share your experience with us. I am delighted that you enjoyed your stay, with a lovely view of the Hendra Gunawan Garden. It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues and I am most glad that you enjoyed our facilities like the whirlpool as well as our easy access to Lotte Shopping Avenue. Thank you for your very honest feedback on our variety of foods during the meeting and please be assured that we will work hard to improve ourselves. I hope you will trust in our commitment to continuously better ourselves and return to the Oasis, Raffles Jakarta soon. Sincerely, Etha Assistant Director of Rooms

Lovely stay

Customer review rating 4.8/5

Deborah J. A. S. Families - 10/03/2020 Confirmed reviews ALL

Thanks and appreciate for Mexy (reservation), Rifky (concierge trainee) Irfan (room service), Pool bar man (i forgot the name), yudi (reception) Awesome staff.. very helpful and genuine. All the best

Dear Valued Guest, Thank you for the wonderful review of your most recent visit to the Oasis. I am delighted that you enjoyed your stay, with a lovely view of the Hendra Gunawan Garden. It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues and I am most glad that you enjoyed our facilities like the pool and the breakfast at the Arts Cafe. I am sorry that you did not enjoy the maximized internet experience and we will definitely look into this to ensure that there will be no difficulties in connecting to our WiFi. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent service from staff members

Customer review rating 4.8/5

Kartika Couples - 10/03/2020 Confirmed reviews ALL

It was such a great experience staying at Raffles. From check-in until check-out, staff members walked the extra mile. The room was clean, spacious and has excellent amenities. Breakfast was exceptional, with great (and delicious) menu options. On top of those, staff members were attentive and even gave us a couple bottles of juice based on our previous choice of fruits. Highly recommended!

Dear Valued Guest, Thank you for leaving us with your wonderful feedback, and it is most wonderful to hear of your veneration for our beloved Oasis. Indeed, we pride ourselves on our world-class service, delightful array of delicacies, and impeccably luxurious suites, all designed to make Raffles the place to meet, spend time, shop and celebrate. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that our Raffles colleagues were also able to make you feel at home and rendered you with the best service possible. Thank you for your very kind feedback, and I eagerly anticipate your return to our Oasis. Sincerely, Etha Assistant Director of Rooms

Very comfortable

Customer review rating 4.8/5

Somchai S. Business - 10/03/2020 Confirmed reviews ALL

Great experience, excellent service

Dear Valued Guest, Thank you for sharing your experience with us and for having your event with us most recently. It is true that the Raffles Experience starts the moment you step foot into our premises, be it at the main building or at anywhere else in Raffles Jakarta. Indeed, our legendary 24-hour butlers and many Raffles colleagues aim to provide you with the best service possible and are dedicated to making you feel at home, while you are away from home, and it is heartwarming that you were so well taken care of during your stay. Thank you for your wonderful feedback and I look forward to welcoming you back home again. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Rita S. Families - 09/03/2020 Confirmed reviews ALL

The room is so clean, good view, the hospitality of all staffs are so good.. thanks for all

Dear Valued Guest, Thank you for taking the time to leave us with your wonderful feedback. I am delighted that you stayed with us. I am glad you enjoyed yourself in our luxuriously spacious double Queen room.It is heartwarming that you appreciate your interactions with our Raffles colleagues, especially our team at the Arts Cafe. Our legendary service is indeed one of the Raffles hallmark experience, and I am glad to hear that our colleagues made you feel at home by attending to you closely. Thank you for your wonderful feedback and I look forward to welcoming you back home again soon. Sincerely, Etha Assistant Director of Rooms

Excellent service

Customer review rating 4.8/5

Albert K. Families - 09/03/2020 Confirmed reviews ALL

The quality of service is impeccable. From checking in to checking out. All of the staffs were really helpful. I celebrated my sister's birthday and asked Raffles team to set up a surprise. All of the surprises were done according to planned and everyone was really helpful. The cake from Raffles cafe was also really delicious. I would highly recommend this hotel to anyone I know. Thank you.

Dear Valued Guest, Thank you for staying at Raffles Jakarta, in one of our luxuriously spacious Gallery Suites. It is delightful to hear that you had a wonderful birthday celebration for your sister. I am also pleased you experienced the true Raffles essence of having your own private sanctuary while in the bustling heart of Jakarta and our Raffles service rendered by our colleagues. I am exceedingly glad that we managed to meet your expectations; service is one of the hallmarks of the Raffles experience, and we pay utmost attention to every fine detail to ensure that you feel at home while away from home. It is great that you had several interactions with our personable Raffles colleagues, including Riberio, all part of the team who took good care of you throughout your stay. I look forward to seeing you back again at the Oasis soon for a return visit. Sincerely, Etha Assistant Director of Rooms
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