Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,989 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,989 reviews

TripAdvisor Rating  5.0/5  2,777 reviews

Certificate of excellence 2024

Exquisite hotel, perfect for recharging

TripAdvisor rating 5.0/5

hessonm TripAdvisor review

The room was gorgeous, bed was super comfortable, and everything was well executed. Rhany (check in), Ridfah & Jess (Butlers), Danial (at breakfast) all were very friendly, professional and exceptionally helpful. Using Whatsapp, I could arrange for things like my shoe shining to be done while I was away from the hotel, and that was absolutely helpful. I would recommend the hotel in a heartbeat for anyone wanting a brilliant place to enjoy.

Excellent service excellent food excellent signature room excellent client b lounge excellent Voss excellent pool excellent concierge

Customer review rating 5.0/5

Jen Families - Confirmed reviews ALL

All stated above - superb experience

Dear Mrs. De Sous, Thank you for your wonderful feedback and for choosing Raffles Jakarta for your family’s stay. It warms our hearts to hear that every detail of your experience, from our Signature Room to the pool and concierge service was memorable and met your expectations. Your appreciation for the offerings at the Raffles Club and our sustainable efforts, like providing Voss water, means a lot to us. We’re committed to delivering excellence at every touchpoint, and we are thrilled to have provided a superb experience for you and your family. It would be an honor to welcome you back to Raffles Jakarta in the future. We look forward to creating more exceptional moments for you and your loved ones. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

A drop in standards from previous stays

Customer review rating 3.5/5

Jeaney Y. Business - Confirmed reviews ALL

This is my third annual extended stay in Raffles Jakarta from 2022. Sadly, I must say standards have slipped in every sphere except the spa. Due to staff turnover perhaps, the level and quality of service in comparison to the past two years' stay has certainly slipped below the Raffles standard I've known since 2022. Food quality in Arts Cafe has slipped in quality and portion; service staff do not greet let alone remember your name (which they did the last two years); butler service is slower and concierge though effective but did not seek to go above and beyond. While there was no poor service per se, expectation were met at a minimum level but definitely not exceeded. This was not the Raffles standard I knew and expected.

nice services

Customer review rating 4.0/5

Baratra Business - Confirmed reviews ALL

The facilities, rooms and the staff in Raffles Jakarta are exceptional. Staff were attentive, helpful and pleasant, always ready to assist. The room is spacious and kept clean and tidy by housekeeping.

Dear Mr. Baratra, Thank you for taking the time to share your experience with us. We are truly grateful for your kind words about our facilities, rooms, and team. It’s wonderful to hear that our staff made your stay pleasant and that you found the room spacious and well-maintained. We also appreciate your valuable feedback regarding Wi-Fi speed, food quality, and value for money. Please know that we will carefully review these areas to ensure we can provide an even better experience for you and future guests. We would love to welcome you back to Raffles Jakarta in the future and hope to exceed your expectations on every level. Your feedback is truly important to us, and we look forward to hosting you again soon. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Good stay

Customer review rating 5.0/5

Susy Families - Confirmed reviews ALL

All amazing

Dear Ms. Susy, Thank you so much for your kind review. We are thrilled to hear that you had an amazing stay with us! It’s fantastic to know that you enjoyed everything from the booking experience to our amenities, breakfast, and the services provided by our team. Your perfect ratings across the board truly mean a lot to us, and we’re so pleased to hear that our sustainable initiatives and services have exceeded your expectations. It’s our mission to create a place of endless possibilities, and we’re glad to know we were able to make your stay memorable. We would love to welcome you and your family back to Raffles Jakarta whenever your travels bring you our way. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

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Other web-users rate our hotel

  • 318 reviews 8.8/10 Location
  • 852 reviews 9.5/10 Room
  • 1,466 reviews 9.7/10 Service
  • 6 reviews 8.5/10 WiFi
  • 518 reviews 9.2/10 Food
  • 420 reviews 9.4/10 Amenities
  • 387 reviews 9/10 Comfort
  • 361 reviews 9.7/10 Vibe

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