Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,046 reviews

Raffles Jakarta - Image 1
Raffles Jakarta - Image 2
Raffles Jakarta - Image 3
Raffles Jakarta - Image 4

Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,046 reviews

TripAdvisor Rating  4.9/5  3,075 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Pohan H. Business - Confirmed reviews ALL

From the moment I stepped out of my Grab, I could already feel the warmth and enthusiasm of the staff. During the check-in process, Service Manager Rhany’s passion for her work was clearly evident. Beyond explaining the standard procedures required by the SOP, she took the time to share many things she is proud of about working at Raffles Jakarta after learning about my family’s background in the hospitality industry. She also shared many of her own experiences and stories. I truly appreciated the way she interacted with guests—friendly, genuine, and professional. The room facilities go without saying—they were excellent. I especially loved the bathrobe with local character; it was truly one of my favorite details. While the breakfast selection may not be as extensive as that of St. Regis, it was exceptionally refined, which pleasantly surprised me. The inclusion of Japanese sashimi and an à la carte menu—particularly the steak, which was outstanding—made the experience extremely satisfying. In Jakarta, I have stayed at Mandarin Oriental, Four Seasons, St. Regis, and Ritz-Carlton. Among them, Raffles stands out as the hotel whose service and attention to detail have impressed me the most so far. Thank you very much for such a wonderful experience. As a alumni of Cornell University, one of the world’s most renowned institutions for hospitality management, I can genuinely say that you are doing an outstanding job.

Dear Valued Guest, Thank you very much for sharing such a generous and thoughtful review. It was a true pleasure to read your reflections, and we are deeply honoured by your kind words. I am delighted to know that your experience felt warm and engaging from the very first moment of arrival. Your recognition of Rhany is especially meaningful. Her genuine passion for hospitality, her pride in the Raffles culture, and her ability to connect with guests in an authentic and professional manner truly reflect the spirit we strive to cultivate. Your appreciation will certainly be shared with her and the team. It is equally gratifying to learn that the details of your stay, from the Ikat bathrobe to the refined breakfast experience, left such a positive impression. We believe that true luxury lies not in excess, but in thoughtful curation, and I am pleased that the balance of refinement and quality came through so clearly. Your acknowledgment of our sustainability approach, particularly our water initiative, is also sincerely appreciated, as it is an important part of our long-term commitment to responsible luxury. To be mentioned so favorably alongside other distinguished hotels you have experienced in Jakarta is a true honor. Your perspective, especially with your background in hospitality, gives your feedback even greater meaning to us. It reassures us that the enchanting details and the sense of magic we aim to create are being felt and appreciated. Thank you once again for choosing Raffles Jakarta. We look forward to welcoming you back and creating many more memorable moments in the future. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Exceptional Club Lounge

TripAdvisor rating 5.0/5

SFO_Drew TripAdvisor review

As a frequent business traveler, I appreciate a well-organized Executive Lounge. The Raffles Club was a pleasant experience, with no children, no one using phone speakers, and well-mannered guests enjoying excellent food and drinks. Afternoon tea, a la carte breakfast, and a cocktail hour that rivals fine dining. The staff - Fahmi, Rahni, and so many others - made it a special stay. The room and other amenities are likewise exceptional, but I would return just for the Club!

Dear SFO_Drew, Thank you very much for sharing your kind and thoughtful review. We are truly delighted to know that the Raffles Club stood out as an exceptional part of your stay. Designed as a refined retreat for our guests, the Club is meant to offer a calm and well-curated environment where thoughtful service, culinary excellence, and a sense of privacy come together to create an enchanting experience touched with a bit of magic. Your generous recognition of Fahmi, Rhani, and the team is sincerely appreciated. Their attentiveness and dedication to creating a seamless and personalized experience are at the heart of what makes the Raffles Club so special, and your words will be shared with them with great pride. We are equally pleased to know that your room and the hotel’s amenities complemented your stay so well. It is deeply rewarding to hear that the Raffles Club alone would inspire your return, and we would be most honoured to welcome you back to create yet another memorable stay. Warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Customer review rating 5.0/5

Julien H. S. Business - Confirmed reviews ALL

Beautiful hotel and the most is the staff, who was very caring and make you feel special

Dear Valued Guest, Thank you very much for sharing such a lovely review. We are truly delighted to know that the attention to detail, the beauty of our hotel, and, most importantly, the care shown by our team made you feel special. As an ALL Gold member, your loyalty is sincerely appreciated, and it is always our pleasure to create moments of magic and enchanting experiences that stay with you beyond your visit. Your kind words are a wonderful encouragement to our team, who take great pride in delivering thoughtful and heartfelt service. We very much look forward to welcoming you back to Raffles Jakarta for another enchanting stay. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 4.5/5

Uzair W. Families - Confirmed reviews ALL

It really was an amazing stays at Raffles Jakarta. The service was impeccable, staff were warm and professional, and the room was beautifully designed. A memorable experience

Thank you very much for sharing your wonderful experience. We are overjoyed to hear that our warm service, beautifully designed rooms and dedicated breakfast team made your family stay both comfortable and memorable. It means the world to us and we look forward to welcoming you back into our enchanting world again soon. Warm regards Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 4.0/5

Fara S. B. O. Friends - Confirmed reviews ALL

I'm a bit upset about request late check out. our flight is at evening we only get till 1.00pm after 2 time request. And my friend get till 2pm.

Thank you for sharing your generous feedback and for choosing to stay with us. We are delighted that you enjoyed a comfortable stay with friendly service, and we appreciate your understanding regarding checkout arrangements based on our occupancy. We hope to welcome you back to our magical oasis in Jakarta where every visit feels like coming home. With my warm regards, Rhany Guest Experience Manager Raffles Jakarta

In partnership with TripAdvisor

Other web-users rate our hotel

  • 323 reviews 9/10 Location
  • 961 reviews 9.4/10 Room
  • 1,745 reviews 9.6/10 Service
  • 8 reviews 9.6/10 WiFi
  • 573 reviews 8.8/10 Food
  • 533 reviews 9.6/10 Amenities
  • 517 reviews 9.6/10 Vibe
  • 435 reviews 9.3/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Jakarta