Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,315 reviews

Best price
guarantee
Raffles Jakarta - Image 1
Raffles Jakarta - Image 2
Raffles Jakarta - Image 3
Raffles Jakarta - Image 4
Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonesia

Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Raffles Twin Room NS

Photo out of - Raffles Twin Room NS

Raffles Twin Room - 63sqm, 678 sq. ft. with twin beds and sliding panels that separate the bedroom and living areas for privacy. Offers full length windows with city views , desk with multmedia panel, 2 TVs, spacious marble bathroom, soaking tub.

  • Views:

    City View

Max. number of persons
3
Area
From 63 m² / 678 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
  • 3 pers. max
  • 63 m² / 678 sq ft
  • Bedding 2 x Double bed(s)
  • Views: City View
See availabilities

Smoking Room. Full-length windows offer vantage views of the garden and pool. Spacious 60 m² / 645 ft², king bed has sliding panels, marble bathroom deep soaking tub, walk-in wardrobe. Butler service is provided.

  • Views:

    City View

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilitiesAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

63 m² / 678 ft², twin beds and sliding panels. Full-length windows, city views, desk, multi-media panel, large marble bathroom, deep soaking tub and walk-in wardrobe. Butler service is provided. Smoking Room.

  • Views:

    City View

Max. number of persons
3
Area
From 63 m² / 678 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Free in Room Mineral Water
  • Coffee/tea making facilitiesAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Raffles Garden View King NS - 60sqm, 646 sq. ft. with king bed and sliding panels that separate the bedroom and living areas for privacy. Full length windows with garden views, desk with multimedia panel, 2 TVS, spacious marble bathroom,soaking tub.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Free in Room Mineral Water
  • Coffee/tea making facilitiesAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Full-length windows offer vantage views of the garden and pool. Spacious 60 m² / 645 ft², king bed has sliding panels, marble bathroom deep soaking tub, walk-in wardrobe. Butler service is provided. Smoking Room.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Free in Room Mineral Water
  • Coffee/tea making facilitiesAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Signature King Room NS - High floor 60sqm, 646 sq ft with king bed and sliding panels that separate the bedroom and living areas for privacy. Full length windows with city views-desk with multimedia panel, 2 TVs, spacious marble bathroom-soaking tub.

  • Views:

    City View or Garden View or Pool side

Max. number of persons
3
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Free in Room Mineral Water
  • Coffee/tea making facilitiesAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Signature Twin Room NS - High Floor 63sqm, 678 sq. ft. Twin beds and sliding panels that separate the bedroom and living areas for privacy. Offers full length windows with City Views, desk with multimedia panel, spacious marble bathroom, soaking tub.

  • Views:

    City View

Max. number of persons
3
Area
From 63 m² / 678 sq ft

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Artist Suite King Smoking

Photo out of - Artist Suite King Smoking

This luxury one-bedroom suite has separate living, bedroom, a large en-suite marble bathroom with deep-soaking tub and walk-in wardrobe. Corner suite, panoramic city views. Smoking Room.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 97 m² / 1044 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Free in Room Mineral Water
  • Coffee/tea making facilitiesAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Gallery Suite King NS

Photo out of - Gallery Suite King NS

Gallery Suite King NS - 136 sqm, 1,464 sq. ft. Luxury 1 bedroom corner suite with King Bed, spacious living room, bar and dining area, panoramic city view, desk with multimedia panel, 2 TVS-large marble bathroom-soaking tub and walk-in wardrobe.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 135 m² / 1453 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilitiesAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Gallery Suite King Smoking

Photo out of - Gallery Suite King Smoking

Inspired by Hendra Gunawan's art, this spacious 135 m² / 1,453 ft² corner suite has separate living room, bar and dining areas, large master bedroom with en-suite bathroom, walk-in wardrobe and work area. Smoking Room.

  • Views:

    City View

Max. number of persons
3
Area
From 135 m² / 1453 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilitiesAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Suite

Garden View Suite King NS

Photo out of - Garden View Suite King NS

Facing the garden and pool, the artfully-designed 135 m² / 1,453 ft² luxury suite has spacious living, bar and dining areas, a separate study. Large marble bathroom has a deep-soaking tub and walk-in wardrobe.

  • Views:

    Garden View or Pool side

Max. number of persons
3
Area
From 135 m² / 1453 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilitiesAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Rolling seats
See availabilities

Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • 173 rooms
  • One room for people with reduced mobility
  • 39 connecting rooms
  • 16 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Porter

  • Porter

Limousine

  • Limousine

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

7 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children
  • Children''s TV Channels

Well-being

RAFFLES POOL

  • Outside
  • On site

FITNESS CENTER

  • On site
  • Sauna room

Sports and leisure

Jogging track

  • On site

Tennis

  • Nearby

Gym

  • On site

Tennis Additional charge

  • On site
  • On site
  • Indoor parking
  • Public
  • Parking for a month
  • Parking for a week

Security

  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

RAFFLES CLUB

Photo out of - RAFFLES CLUB

An exclusive access lounge available for ALL-Platinum & Diamond Members, additional charge is applied for regular guest. Raffles Club grants children under 12 years old an access exclusively on weekends, with weekdays reserved only for adults.

Cooking style
International
Chef name
Muhammad Maliki
Capacity
30
Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonesia
Telephone +62 21 29880888

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

An exclusive access lounge available for ALL-Platinum & Diamond Members, additional charge is applied for regular guest. Raffles Club grants children under 12 years old an access exclusively on weekends, with weekdays reserved only for adults.

NAVINA POOL BAR

Photo out of - NAVINA POOL BAR

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

Bar Type
POOL BAR
Capacity
45
Accessibility
Accessible service
Telephone +62 21 29880888
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

At Raffles Spa, discover tailored body, facial, and couples treatments, hydrotherapy wellness with outdoor whirlpool and steam rooms, world-class fitness facilities with Technogym® equipment, and tranquil relaxation areas. Rediscover your centre in one of our six beautiful treatment suites; or head for the outdoor pool – the perfect place to retreat after a long day in the city.

Book

We take pride in our attention to detail and exercise great care to ensure your dream wedding unfolds as planned. Our Wedding Butler will be on hand to assist you on the special day to share those previous moments with your loved one.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,315 reviews

Customer review rating 4.5/5

Niels E. C. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback and for your continued loyalty as an ALL Platinum member. We are delighted that you enjoyed your room, our welcoming team, and the Lounge, while sincerely regretting that your check in experience did not begin as seamlessly as it should have; we look forward to welcoming you back to Raffles Jakarta for another enchanting stay filled with thoughtful touches and cherished moments. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Mohd N. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful 100 out of 100 review and for allowing us to be part of your special birthday celebration. We are delighted that Ragil, Serina, Arul, Ardi, Yusuf, and Amara made your stay truly memorable through their heartfelt care and thoughtful gestures, and we look forward to welcoming you home to Raffles Jakarta for many more magical moments. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Junatan D. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for celebrating your anniversary with us and for sharing such a wonderful review. We are delighted that your Garden View Suite upgrade and the thoughtful surprises prepared by Rashya, Erica, Serina, Ragil, and Juan made your celebration truly memorable, and we appreciate your candid feedback regarding the buffet selection and live cooking at Arts Café. We look forward to welcoming you home to Raffles Jakarta for many more magical celebrations together. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.0/5

Woong C. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words and for recognizing the exceptional hospitality of our team, especially Miss Rasha, Mr. An, Mr. Irham, and our Club Lounge colleague whose dedication reflects the very heart of Raffles. While we sincerely regret that your spa experience and certain aspects of your stay did not meet your expectations, your feedback is invaluable as we continue striving to make every moment truly extraordinary, and we look forward to welcoming you home to Raffles Jakarta again for another memorable stay. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.5/5

Mohamed E. H. E. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your generous appreciation and for recognizing the dedication, respect, and unwavering professionalism of our team throughout your stay. It is truly heartening to know that our colleagues made such a lasting impression, and we look forward to welcoming you back to Raffles Jakarta, where every visit is an opportunity to create inspiring moments and a genuine sense of belonging. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Dear Valued Guest, Thank you for your perfect overall rating and for describing our service as amazing. While we are delighted that your business stay, breakfast, and the dedication of our team made such a positive impression, we sincerely apologize for the cleanliness oversight you encountered and appreciate you bringing it to our attention. We look forward to welcoming you back to Raffles Jakarta, where every visit is an opportunity to create extraordinary moments and where you will always feel part of our family. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.5/5

Niels E. C. Couples - Confirmed reviews ALL

Check-in could be inproved, but that excluded, we had a wonderful stay

Dear Valued Guest, Thank you for your wonderful feedback and for your continued loyalty as an ALL Platinum member. We are delighted that you enjoyed your room, our welcoming team, and the Lounge, while sincerely regretting that your check in experience did not begin as seamlessly as it should have; we look forward to welcoming you back to Raffles Jakarta for another enchanting stay filled with thoughtful touches and cherished moments. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Mohd N. Couples - Confirmed reviews ALL

Big thank you to the whole Raffles team for making my stay so memorable and for the lovely birthday surprise. You guys really went above and beyond, and I truly appreciate all the little details and effort you put in. Please help me extend my special thanks to Ragil & Serina from the Butler Team, Arul from Front Office, Ardi and Yusuf from Breakfast Service, and Amara from Writers Bar. They’ve definitely brought the Raffles brand to another level and showed me what true luxury is all about — making guests feel genuinely cared for. Thank you once again for making my birthday stay so special.

Dear Valued Guest, Thank you for your wonderful 100 out of 100 review and for allowing us to be part of your special birthday celebration. We are delighted that Ragil, Serina, Arul, Ardi, Yusuf, and Amara made your stay truly memorable through their heartfelt care and thoughtful gestures, and we look forward to welcoming you home to Raffles Jakarta for many more magical moments. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Junatan D. Couples - Confirmed reviews ALL

We didn't expect an upgrade higher than the Artist Suites, but they are giving us a Garden View Suite. That's amazing, thank you very much.Special thanks to Rashya and the team that prepare little surprise for our anniversary (Erica, Serina, Ragil and Juan). Really appreciate all the service they provide during our stay.

Dear Valued Guest, Thank you for celebrating your anniversary with us and for sharing such a wonderful review. We are delighted that your Garden View Suite upgrade and the thoughtful surprises prepared by Rashya, Erica, Serina, Ragil, and Juan made your celebration truly memorable, and we appreciate your candid feedback regarding the buffet selection and live cooking at Arts Café. We look forward to welcoming you home to Raffles Jakarta for many more magical celebrations together. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.0/5

Woong C. Business - Confirmed reviews ALL

From the front desk / Club lounge (especially Miss Rasha, Mr. An, 1 more Mr. from lounge who had double shifts on oct 9) to the dining and the entire team is exceptionally warm, attentive, and professional, making every guest feel genuinely valued and cared for. Unlike the high standards maintained across the hotel, the spa service felt unprofessional and lacked the level of skill and care expected from a luxury brand like Raffles. Overall, I would gladly return for both business trips and family getaways.

Dear Valued Guest, Thank you for your kind words and for recognizing the exceptional hospitality of our team, especially Miss Rasha, Mr. An, Mr. Irham, and our Club Lounge colleague whose dedication reflects the very heart of Raffles. While we sincerely regret that your spa experience and certain aspects of your stay did not meet your expectations, your feedback is invaluable as we continue striving to make every moment truly extraordinary, and we look forward to welcoming you home to Raffles Jakarta again for another memorable stay. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.5/5

Mohamed E. H. E. Business - Confirmed reviews ALL

A tireless team that performs its duties with the same disciplined standard throughout the entire stay—something that sets it apart from any other hotel.

Dear Valued Guest, Thank you for your generous appreciation and for recognizing the dedication, respect, and unwavering professionalism of our team throughout your stay. It is truly heartening to know that our colleagues made such a lasting impression, and we look forward to welcoming you back to Raffles Jakarta, where every visit is an opportunity to create inspiring moments and a genuine sense of belonging. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Richard V. Solo - Confirmed reviews ALL

The staff couldn’t be more helpful. The location is ideal and the accommodations are first class.

Dear Valued Guest, Thank you for your wonderful review and perfect scores. We are delighted that our prime location, first class accommodations, and especially the attentive assistance of our Concierge team made your stay so memorable. As a valued ALL Gold member, we look forward to welcoming you home to Raffles Jakarta again, where thoughtful gestures and heartfelt hospitality will always await you. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.0/5

Stephen P. Couples - Confirmed reviews ALL

The Raffles brand is always a wonderment. But this Raffles might have struggles from its leadership.

Dear Valued Guest, Thank you for your thoughtful feedback and for choosing Raffles Jakarta for your time together. While we are delighted that you enjoyed our accommodations, breakfast, and the seamless aspects of your stay, we are truly sorry that our service did not consistently reflect the exceptional standards you rightly associate with Raffles. Your comments are taken to heart, and we sincerely hope to have the opportunity to welcome you back and restore your confidence in our heartfelt hospitality. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Thiar E. S. Friends - Confirmed reviews ALL

break fast are great. the winner are the staff. high standard in hospitality and give fast response. we appreciate this

Dear Valued Guest, Thank you for your wonderful review and perfect scores. We are delighted that our convenient connection to Ciputra Artpreneur made your concert visit effortless, that you enjoyed our breakfast, and especially that our Food and Beverage, Bellman and Housekeeping teams made your stay memorable through their professionalism and attentive care. As a valued ALL Gold member, you will always have a special place in our hearts, and we look forward to welcoming you home to Raffles Jakarta for many more enchanting moments. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.0/5

Carolyn S. Couples - Confirmed reviews ALL

Family oriented hotel

Dear Valued Guest, Thank you for sharing your kind feedback and for describing your stay at Raffles Jakarta as a great experience. We are pleased that you appreciated our welcoming atmosphere and sincerely value your suggestion regarding ease of access, as we continually seek ways to make every journey with us more seamless. We look forward to welcoming you back for another memorable stay filled with thoughtful care and the warmth of the Raffles family. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.0/5

Zhen W. M. T. Couples - Confirmed reviews ALL

Status - Platinum Early check in - 11+ am Late checkout - not required Check in - Average check in process, no information on anything(breakfast, club lounge, facilities) nor any printed paper given. Had to go club lounge to ask for it. Room - 1 level upgrade given and paid upgrade for entry suite to celebrate my birthday. Lounge - Great service from staff. Place is a little small and busy during cocktail hours. 2 Ala Carte food option that changes daily. Food is a hit or miss and the ones that hit are delicious. Food takes awhile to come despite only having 2 options on the menu which is weird. Breakfast - both venues were great although I preferred the lounge option Ordered food delivery and they were nice to bring it up. Was there to celebrate my birthday and the only hint of it was the birthday cake in the room. Just a little disappointing.

Dear Valued Guest, Thank you for celebrating your birthday with us and for sharing your thoughtful feedback as an ALL Accor Platinum member. While we are delighted that you enjoyed your suite, dining experiences, and the attentive service of our Raffles Club team, we sincerely regret that certain aspects, particularly your arrival experience, birthday recognition, and in room water arrangements, did not fully meet your expectations. Your feedback is invaluable, and we hope to welcome you back for a more seamless, thoughtful, and truly memorable Raffles experience. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Ai L. T. Business - Confirmed reviews ALL

Upon request for a bear to celebrate my upcoming birthday, the butler team provided a little decoration in the room along with an upgrade of room! So amazed by this great surprise! Whatever I requested prior to arrival were taken care of with zero mistakes! Really wonderful! The housekeeping team for the first 3 nights of stay did an amazing job cleaning up and tidying my room.. however the housekeeping team on the last night of stay did a fairly pale in comparison job compared to the first 3 nights which was a shame.. other that that, I have zero complains about the dedication of the staff and the amazing comfortable stay! Thank you so much for taking care of me during my stay alone with the hotel. The amazing location also ensured convenience for me! Love your hotel!

Dear Valued Guest, Thank you for your wonderful feedback and for allowing us to make your birthday celebration a little more magical with a special room decoration and upgrade. We are delighted that our dedicated Butler team made your stay so memorable, and we sincerely appreciate your feedback regarding the final evening's housekeeping, as every detail of your comfort matters to us. We look forward to welcoming you back to Raffles Jakarta for another exceptional stay filled with thoughtful surprises and the warmth of our Raffles family. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Feifan Y. Friends - Confirmed reviews ALL

Right after I completed my booking, I received a thoughtful welcome email from the hotel. As a first-time guest here, I was truly impressed by the swift and considerate response from Ms. Adithia PRATAMA. She kindly reached out to me and presented me with a lovely Raffles bear as a welcome gift, which has become a precious souvenir of my Indonesian journey. I was also deeply touched by how much the hotel values its Accor members. I was generously upgraded to a spacious suite-like room during my stay. The room was impeccably maintained in every detail, and every corner of the hotel reflects meticulous care and premium hospitality. In addition, all the staff at the Raffles Club were extremely approachable, friendly, and professional, bringing me an exceptional club experience. What impressed me the most and embodied the true quality and warmth of this hotel was the after-service care. I accidentally left my power bank during my stay. To my great surprise, the hotel promptly sent me an email notification on the same afternoon to inform me of the lost item. This responsible and thoughtful attitude fully demonstrates the high-standard service and genuine care that Raffles Jakarta upholds. I am extremely satisfied with this remarkable experience. I will continue to support Accor Group and Raffles Jakarta in the future. I will also wholeheartedly recommend this fantastic hotel to my friends and family, as well as share my wonderful stay experience on Chinese social platforms to let more travelers know about this outstanding luxury hotel in Jakarta.

Dear Valued Guest, Thank you for your beautiful words and for sharing such a heartwarming account of your first stay at Raffles Jakarta. We are delighted that Ms. Adithia Pratama, our Raffles Club team, and the thoughtful care of our colleagues, even in reuniting you with your forgotten belonging, made your Indonesian journey so memorable. We look forward to welcoming you back to our enchanted world, where you will always be received with open arms as part of the Raffles family. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 3.0/5

Rudolf R. A. Families - Confirmed reviews ALL

First half of the stay was sub-par to be honest. Not the Raffles that I know. Nobody reached out proactively like the last time I stayed in Raffles. This time I has to proactively inform Raffles my checkin time. Inside the room, nobody reached out to me for the Buttler service, I had to proactively asked the hotel for the butler whatsapp number to order the complimentary drinks (last time, Raffles Buttler whatsapp-ed me first and offered me the complimentary drinks). Then at the pool on Friday 2 October 2026 around 5pm (you can check the CCTV), there were a Korean family, father mother and a boy around 6 to 7 years old. Them 3 was enjoying the hot whirlpool , which is not allowed for kids. My 4 year old twins saw that boy and immediately went to the hot pool too. The pool biy did not have the guts to convey the rule to the South korean family (non-Indonesian), but then the next day, because my twins already saw the Korean boy at the hot pool and they went to the hot pool again even though I forbid them, I asked my twins to just dip their legs, OF COURSE THE POOL BOY CAME OVER AND TOLD ME THAT KIDS ARENT ALLOWED. I said the the pool boy, this was because my twins already SAW A KOREAN BOY AT THE HOT POL, who WAS NOT TOLD TO GO BY THE POOL BOY, BECAUSE THEY ARE NON INDONESIAN. And MY TWINS WAS TOLD TO GO. That is such a DOUBLE STANDARD POLICY. Then the CLUB LOUNGE in the evening, VERY LONG TIME to get drinks, to get food, the LOUNGE WAS SO UNDERSTAFFED FOR 2 NIGHTS IN A ROW. For a drink I had to remind them 3 times. When I politely called "Mbak", I even had to shout at the 4th time, because she pretended not to hear me saying "Mbak" politely for the first three times. This stay was only saved from 3 out of 10, because of the VERY GREAT SAVE from Pak Fachrul Reza (Head of Butler) on my last night (Saturday night) and then from Chef Lukman Hakim (whom I knew personally from my last trip to Raffles before he went to HongKong and then came back early 2026). Both basically saved this trip in my heart, as they were so so so nice and polite and respectful and I even tried the special steak made by Chef Lukman on Sunday morning, as well as the Walnuts that Chef Lukman complimentary gave to me. Other than Pak Fachrul and Pak Reza, the stay was MEH. I also saw the same Korean boy at the Club Lounge on Saturday evening and I immediately complained (also due to my bad double-standard experience at the hot pool between my twins and that Korean boy), but I was told they booked the room before the rule change. Okay I accepted it, but then it my heart it still feels like a double standard anyway already. Raffles need to improve their game for their suite guests, really.

Dear Mr. A., Thank you for taking the time to share your detailed feedback regarding your recent stay at Raffles Jakarta. I sincerely apologize that your experience did not meet the high standards you have come to expect from our establishment. Your comments have been noted with great concern, and I appreciate your candidness in bringing these matters to our attention. It is regrettable to hear that the proactive service you experienced during your previous visit was not replicated this time. Our butler service is designed to enhance your stay, and I am disappointed to learn that you had to initiate contact for assistance. I will ensure that your feedback is shared with our butler team as we continually strive to improve our service and ensure that all guests feel valued. Regarding the pool area, I understand your frustration about the enforcement of rules and the perception of double standards. The safety and enjoyment of all our guests, especially children, are of utmost importance. I will address this with our pool team to ensure that all staff are consistently trained to communicate safety guidelines effectively.. I am also sorry to hear that your experience in the Club Lounge did not meet your expectations. Long wait times for service can detract from the overall experience, and I appreciate your patience in those situations. Your feedback will be invaluable in evaluating our staffing and service processes in that area. I am pleased to hear that Mr. Fachrul Reza and Chef Lukman Hakim were able to provide you with memorable moments during your stay. Their dedication to guest satisfaction is commendable and reflects the values we uphold. Thank you once again for your feedback, Mr. A.. We value your patronage and hope to have the opportunity to welcome you back for a stay that aligns with the exceptional service you deserve. Warm Regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.5/5

Sherwayne Q. Business - Confirmed reviews ALL

Back here for business. Everything here is in order, service is once again impossible to beat whenever I go to other accor group hotels I will always miss Raffles service.

Dear Valued Guest, Thank you for your continued trust in Raffles Jakarta and for your wonderfully kind words about our people and service. While it warms our hearts to know that our hospitality continues to stand out, we sincerely appreciate your feedback regarding the breakfast experience, your room orientation, and the flickering bathroom lights, as these are opportunities for us to do better. We look forward to welcoming you back on your next business visit, with the same heartfelt Raffles warmth and an even more delightful stay. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Jannah W. Families - Confirmed reviews ALL

We had such a lovely stay at Raffles Jakarta. Although our stay was short, we felt very welcomed and well taken care of from the moment we started communicating with the hotel before our arrival until we left. A big thank you to the Reservations team for helping us with all the pre arrival arrangements and for being so patient with all our questions and requests. Everything was communicated smoothly, which made the arrival much easier for us. Once we arrived for the in room check in, the Butler and Concierge teams were wonderful. Everyone was so warm, friendly and approachable, and we really appreciated how willing the team was to help with all the little things during our stay. The Concierge team assisted us with our transportation arrangements, luggage delivery and coordination with our next hotel. Even when some of our plans changed along the way, the team was very patient and helped us work everything out. We were especially touched by the welcome amenities and the beautiful birthday fruit arrangement prepared for my brother. The handwritten card from the team was such a sweet personal touch. Everything was beautifully done and it was clear that the team had put thought into making his birthday special. He was very happy with it. I would also like to thank the team for being so thoughtful towards my mother and brother throughout our stay. Everyone was patient and considerate, and we always felt comfortable approaching the team whenever we needed assistance. A special thank you to Dwiki and the Butler team, as well as the Reservations and Concierge teams, for taking such good care of us. It was lovely to experience the warmth and hospitality of another Raffles property as a guest, and I truly appreciated seeing the care that the team puts into looking after guests. We may have only stayed for a short time, but we left with very happy memories. Thank you to everyone at Raffles Jakarta for making our stay so comfortable and special. It was wonderful meeting the team, and I hope to be back again someday. ❤️

Dear Valued Guest, Thank you for your wonderful review and for choosing Raffles Jakarta for your family celebration. We are delighted that Dwiki, our Butler team, and our Reservations and Concierge teams made your stay so special, especially with the thoughtful birthday surprise for your brother. Though your visit was brief, we are thrilled you left with beautiful memories, and we look forward to welcoming you home to Raffles Jakarta again, where you will always be part of our family. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Bruce O. Families - Confirmed reviews ALL

The service was splendid as expected. The location is convenient to everywhere. Attached to the Lottee Mall where you could get anything you want. Highly recommended for everyone to stay.

Dear Valued Guest, Thank you sincerely for your wonderful 100 out of 100 review and for choosing to spend precious family time with us. We are delighted that you enjoyed our convenient location and splendid service, and especially grateful for your kind recognition of our Executive Lounge team; it is our joy to create a warm sense of belonging where families can relax, connect, and feel at home. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 5.0/5

Daniel C. P. Business - Confirmed reviews ALL

Short business stay. Couldn’t ask for more.

Dear Valued Guest, Thank you sincerely for your wonderful feedback and for the perfect scores across your stay. We are delighted that, even during a short business visit, Raffles Jakarta could provide everything you needed and a truly seamless experience, and we are grateful for your kind recommendation as an ALL Accor member. We hope to welcome you back soon, where you will always find a warm welcome and a little Raffles magic waiting for you. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 3.5/5

Melvin W. Families - Confirmed reviews ALL

I believe this was my eighth visit over the past three years, and while my stays during the first two years were truly excellent, the experience today is no longer the same. Unfortunately, I’ve noticed downgrades in the lounge. Afternoon tea used to be beautifully presented, with a nice setup and plenty of colorful desserts. Now it feels very basic, with everything pre-selected. Dinner has also been significantly reduced. The section that used to have sashimi and other Japanese options is now just a simple fruit station. The ala carte menu is down to only two main course options, and the dessert selection is extremely limited. I also noticed a downgrade in the room upgrade policy. Previously, upgrades felt much more meaningful because Platinum guests were often upgraded at least to an Artist Suite. Now, the upgrade seems to be limited to a different view or a higher floor, while the room layout and setup remain exactly the same, which adds almost no value to the experience. Also, the Penhaligon’s bath amenities were no longer provided. I’m not sure whether this is because my stay was not in a suite this time, or if the hotel has completely discontinued the Penhaligon’s amenities altogether. Overall, the benefits for elite members have clearly gone downhill and no longer keep up with the standard the hotel previously maintained. That said, the room itself is still beautifully maintained, and the service remained impeccable throughout the stay.

Dear Mr. W., Thank you for taking the time to share your feedback regarding your recent experience at Raffles Jakarta. We sincerely appreciate your continued patronage over the past three years. I am pleased to hear that you found the room to be still beautifully maintained and that our service met your expectations and remained impeccable throughout your stay, as you mentioned. However, I regret that the offerings implementation in the Raffles Lounge did not align with expectation. We continually strive to provide a remarkable experience for our guests, and your comments regarding the afternoon tea presentation and the cocktail options have been duly noted. Your insights are invaluable as we seek to enhance our lounge offerings aligning with the experience of a refreshing afternoon teatime and eventually a pre-dinner cocktail served at Raffles Club. Regarding the room upgrade policy, it is our intention to provide meaningful benefits to our elite members, we regularly review our policies to ensure they align with our commitment and apply them accordingly and therefore one category up from the original reservation. The Penhaligon’s bath amenities are typically reserved for suite accommodations, and I understand how this change may have impacted your experience. We continuously assess our amenity offerings to provide a luxurious stay for all our guests, and your comments will certainly contribute to this ongoing process. Once again, I appreciate your feedback and your loyalty to Raffles Jakarta. We hope to welcome you back to provide a stay that meets the high standards you deserve. Warm Regards, Giordano Faggioli General Manager Raffles Jakarta

Customer review rating 4.5/5

Chun M. L. Business - Confirmed reviews ALL

great friendly staff who speak good english, no issue with communication at all

Dear Valued Guest, Thank you sincerely for your wonderful feedback and for describing your stay as comfortable and luxurious. We are delighted that our friendly team and meticulous housekeeping made such a positive impression, and we truly appreciate your thoughtful suggestions regarding the in room amenities and ALL member recognition as we continue to refine every detail of the Raffles experience. Warm regards, Giordano Faggioli General Manager Raffles Jakarta

Other web-users rate our hotel

  • 345 reviews 9/10 Location
  • 1,051 reviews 9.3/10 Room
  • 1,995 reviews 9.5/10 Service
  • 10 reviews 7/10 WiFi
  • 704 reviews 8.6/10 Food
  • 607 reviews 9.5/10 Vibe
  • 579 reviews 9.3/10 Amenities
  • 452 reviews 9/10 Comfort

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Jakarta Hotels