Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 1,987 reviews

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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonesia

Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,987 reviews

TripAdvisor Rating  4.9/5  3,062 reviews

Certificate of excellence 2025

Above and Beyond: My Exceptional Stay at Raffles Jakarta

TripAdvisor rating 5.0/5

Ivan S TripAdvisor review

From the moment I arrived at Raffles Jakarta, everything felt seamless and personal. As soon as I stepped through the entrance, the team greeted me by name, recognized my Platinum status, and invited me to check in at the Level 12 lounge. I was escorted upstairs by Stacy, who casually asked about my wife and daughter. I didn’t think much of it at the time, but it turned out to be the start of a very thoughtful surprise. At the lounge, Kevin handled the check-in process and informed me that I had been upgraded all the way to the Gallery Suite, even though I had booked the lowest room category. Such a generous surprise. While settling in, Eto offered drinks and snacks with a warm, friendly attitude that immediately made the lounge feel comfortable. The Gallery Suite itself was spacious, beautifully designed, and extremely comfortable. That evening, I had a dinner invitation at Arts Café, and every dish was genuinely delicious. When I returned to the room after dinner, I found a soft toy and a handwritten note addressed to my daughter. It was such a sweet gesture. Thank you to Butler Oshel and of course to Stacy for arranging it. The next morning, I chose to have breakfast at Arts Café instead of the lounge so I could eat with my relatives. The food was surprisingly very good. It was much better than my visit in October 2024, and everything I ordered was excellent. Jojo helped with several à la carte dishes and took great care of us. Toward the end of the meal, Gio, the restaurant manager, stopped by to check how everything was, which added to the warm impression. I actually had to leave earlier than planned. If not, I’m sure they would have offered a late checkout as well, considering how consistently attentive the service had been from the moment I arrived. Overall, Raffles Jakarta delivered a truly outstanding hospitality experience. From the upgrade to the personal touches and the genuine warmth from every staff member, everything felt special. Definitely will come again.

Dear Mr. Ivan, thank you for sharing such a beautiful reflection of your stay with us. It warms our hearts to know that the thoughtful welcome the surprise for your daughter and the genuine care from our colleagues created moments that felt personal and uplifting. We are truly delighted that every part of your journey from the Gallery Suite to your breakfasts and dinners brought comfort and joy. It is our passion to make each visit feel enchanted and memorable and we cannot wait for the day we welcome you and your family home again. Warmest regards Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 3.5/5

Kanokrat N. Business - Confirmed reviews ALL

everything is good but there is a small cockroach in the room

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are pleased to know that overall you had a good stay. However, we sincerely apologize for the presence of a small cockroach in your room. This is certainly not the standard we strive to maintain, and we understand how unsettling this can be. Please be assured that we have immediately informed our Housekeeping and Hygiene teams to conduct a full inspection and deep cleaning of the room, as well as additional preventive treatment in the surrounding areas. Maintaining a safe, clean, and comfortable environment for our guests is our top priority, and your comment helps us improve our operations. We truly appreciate your understanding and thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back for a flawless experience. Warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Customer review rating 5.0/5

Rajendhiran S. Business - Confirmed reviews ALL

Brilliant propert

Dear Valued Guest, Thank you very much for your wonderful feedback. We are truly delighted to hear that you had an excellent stay and that you found our property to be brilliant. It is equally gratifying to know that your booking experience was seamless and that our team’s professionalism contributed positively to your overall impression. At Raffles Jakarta, we take great pride in delivering thoughtful, attentive, and genuine service at every touchpoint. Your kind recognition means a lot to us and will inspire our Heartists to continue creating memorable experiences for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another exceptional visit in the near future. Warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Spa treatment like a King

TripAdvisor rating 5.0/5

Marcus S TripAdvisor review

Raffles Spa: I have been treated like a King in the Spa at Raffles Jakarta. Especially Mury my therapist has been very professional and comforting. Great treatment. And Nurul the receptionist greeted me with a great drink and a well deserved cold towel, very professional and quick check in. Truly 5 🌟

Dear Mr. Marcus, Thank you very much for sharing such a wonderful review of your experience at Raffles Spa. We are truly delighted to hear that you felt treated like a King during your visit, this is exactly the level of care and luxury we aim to deliver for every guest. Your recognition of Mury, for her professionalism and comforting approach, as well as Nurul, for her warm welcome, refreshing drink, and efficient check-in, means a lot to our team. They will be very proud to know that their dedication made your spa experience exceptional. Creating a tranquil and indulgent escape for our guests is at the heart of what we do, and it is an honour to know that your treatment felt truly 5-star. Thank you once again for choosing Raffles Spa. We look forward to welcoming you back for another rejuvenating experience. Warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Customer review rating 2.5/5

Jimmy T. W. T. Business - Confirmed reviews ALL

Was in the room where noise from the aircon vent was loud. Stayed a total of 3 nights. Told the hotel noise from central aircon vent at bedroom was loud. Fixed the second night but noise returned on 3rd night. So, for a total of 3 nights, 2 were such that one could it sleep under the noise. The room also faced the main roads and road noise was loud. I am not a very sensitive to noise person but the room given was really bad from the noise regard.

Dear Valued Guest, Thank you very much for taking the time to complete our survey and share your feedback with us. We sincerely appreciate your continued loyalty as our ALL Gold Member, and it is with deep regret that we learn your recent stay did not reflect the level of comfort and rest you rightfully expect from us. Please accept our sincere apologies for the repeated noise disturbances from both the air-conditioning vent and the road outside. A peaceful and quiet environment is essential for a good night’s sleep, and we are truly sorry that we were not able to provide this during your three-night stay. While the initial repair appeared to resolve the issue, it is clear that the problem resurfaced, and we fully understand how frustrating and disruptive this must have been. Your comment regarding the need to thoroughly check rooms before guest arrival is extremely valuable. We have already shared this with our Engineering and Housekeeping teams, who will strengthen their room inspection processes, especially for noise-related concerns, to prevent such occurrences in the future. We also apologize that the Wi-Fi did not meet your expectations and that the breakfast variety felt repetitive during your stay. We appreciate your feedback, and our culinary and IT teams are reviewing these points to enhance both connectivity performance and menu rotation for returning guests. Thank you once again for your honest and constructive comments. Although we fell short on this occasion, we truly hope to have the opportunity to welcome you back and deliver the seamless, comfortable, and restful experience you deserve as a valued Gold member. Warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

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Other web-users rate our hotel

  • 319 reviews 9.1/10 Location
  • 907 reviews 9.4/10 Room
  • 1,655 reviews 9.7/10 Service
  • 6 reviews 9.2/10 WiFi
  • 533 reviews 9/10 Food
  • 506 reviews 9.5/10 Amenities
  • 480 reviews 9.6/10 Vibe
  • 409 reviews 9.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.