Raffles Jakarta 5 stars

Big bed and clean room

It’s our 2nd stay expecting the same standard of service but the only consistent outstanding service is the front desk office staff that helped us during check in. She was very proactive and didnt let me wait and addressing my queries well. In room dining was bad as it had several mistakes during the 1st day breakfast order (fruits were not sent, wrong tea and wrong juice) and also ordered dinner for the 2nd day and the burger top bun slipped from the plate and it was dirty fell to the tray. Felt like the service downgraded.

It was an amazing stay, I am very happy with the stay as I did receive impeccable service just as like my previous experience with other Raffles hotels. Will definitely return if I revisit Jakarta.

My staycation was nice and great, the room was spacious and well designed. I’d love to try another room type. However the food’s taste was too standard for 5 stars hotel.

Excellent service, warm and handfull staff

Great hotel! Good rooms and facilities. Mall next to hotel is really added value. GM Martijn Dekker understands what hospitality is, we felt really welcome.

The butler contacted me at 2am to inform me that the room will be ready for checkin by noon even though in the previous email, i was informed that early check in wasnt possible. My requests of the room had also been made. The room itself had magnificent view and i was truly satisfied. Thank you for that.

Raffles Jakarta is very nice and luxury hotel with excellent services. I was spending my weekend with my wife in Raffles Jakarta staying at Gallery Suite with 136 m2 size. The location is just besides Lotte Avenue Shopping Mall that is connected to hotel. Raffles Hotel is very Luxurious Hotel, but yet it feels like home, you feel very welcome, very comfortable, it is in the corner with full glass wall, so the view is very nice, it has big living room with dining table, it is also equipped with service area (mini kitchen) with separate entrance which has microwave and coffee maker and big refrigerator. Just in the corner there is a couch facing out with nice view to enjoy reading of just enjoying the view with a cup of coffee or a glass of wine. The bedroom is spacious and the bed is very comfortable. The bathroom also very nice and spacious. Best of all are the services, from the time of reservation, after I do reservation through Accor.com, somebody call me to confirm my reservation and ask me if I need anything to be provided before my check in. Check in experience also very nice, friendly and helpful. And while staying, all services are excellent. They have butler service that from time to time ask me if I need something, communication through WA. I can ask my breakfast to be served in my room (probably only during covid) as well as afternoon tea was served in the room. it has been a very nice experience relaxing on the weekend at Raffles Jakarta and Raffles Jakarta is highly recommended hotel to stay in Jakarta both for business or leassure.

This is definitely one of the hotel which is well maintained even during this pandemic, the cleanliness of the room, the amazing service and the staff. We really enjoyed our 2 night staycation here.

Disappointing first impression, we spent more than 30minutes to find parking spot, moreover I'm 9 months pregnant and expected to have nice staycation. No once in the front door informed that the hotel has limited parking space (for guest hotel) and offered us vallet parking service. The restaurant was very crowded, seemed there wasn't social distancing protocol inside the restaurant.

I believe no one likes to be in quarantine with no ability to leave hotel room. However, from the quality of the room to the service by the hotel staff my quarantine was very pleasant. Raffles representative met me at the Soekarno Hatta airport and helped speed my tansit through health screening, immigration and on to hotel transportation. I was met at the hotel and we proceeded directly to my room where we completed check in. The included breakfast was excellent. And the other meals ordered were prepared and delivered quickly. I highly recommend the Jakarta Raffles and will plan to quarantine there again next month.

Worst Bfeast protocol during pandemic. Very Crowded, food is not safely contained. i would say even 3 star hotel have better protocols for the restaurant.

Nice place to stay in the middle of Jakarta. Friendly and helpful staff..surely will go back here with my family..

We stayed to celebrate our wedding anniversary, and we could not be happier. We had an unexpected and very special cake, treats, and drinks delivered, and all of the staff went above and beyond to ensure that we enjoyed our stay. We will certainly be back!

Overall everything was fine and satisfied with all the services