Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,169 reviews

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Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,169 reviews

Customer review rating 5.0/5

Bomi L. Solo - Confirmed reviews ALL

My stay at Raffles Jakarta was one of the highlights of my trip. Visiting this hotel was one of the main reasons I planned my Jakarta itinerary, and it fully met my expectations. I stayed in the Artist Suite, and from the moment I entered, it felt less like a hotel room and more like staying inside a piece of art. The space was generous, well-designed, and very comfortable. The living area was especially relaxing, and I often found myself simply enjoying the view without feeling the need to go out. The bedroom, located on the corner with windows on both sides, offered excellent natural light and a great sense of openness. The bed and linens were very comfortable, allowing for a restful sleep. I also appreciated the thoughtful details, such as the welcome amenities and the jewelry box placed on the desk. The bathroom was another highlight, featuring a bathtub by the window with a city view. Although I needed to use the blinds for privacy at times, the overall design and comfort were excellent. What stood out the most was the service. The staff were highly professional, attentive, and thoughtful throughout my stay. The butler service via WeChat was prompt and efficient, and small touches such as the handwritten card during turndown and the note from housekeeping added a warm and personal touch. I also appreciated the flexibility provided, including early check-in, late check-out, and the thoughtful arrangement of afternoon tea after check-out, which made my departure day much more comfortable. As a Platinum member, I had access to the Raffles Club. The breakfast was good overall. Afternoon tea was enjoyable, although the savory items remained the same each day, while the desserts did change. The happy hour selection at the Raffles Club was slightly underwhelming. While the hot food options were decent, I felt that the experience could be improved by offering a small à la carte menu—even just one or two options would make a noticeable difference. Overall, it was a very satisfying stay, and I would gladly return in the future.

Dear Bomi L., Thank you very much for taking the time to share your wonderful experience at Raffles Jakarta. We are delighted to hear that your stay was one of the highlights of your trip and that our hotel lived up to the esteemed Raffles name. It is heartening to know that you found the Artist Suite to be a true sanctuary, reflecting a blend of comfort and artistry. We take great pride in the design and ambiance of our accommodations, and your appreciation of the generous space, natural light, and the thoughtful amenities is truly rewarding for our team. We aim to create an environment where our guests can relax and enjoy the views, and it is gratifying to hear that you found your suite to be just that. We are particularly pleased that our staff made a positive impression during your stay. The commitment to providing attentive and personalized service is at the core of our values, and it is wonderful to know that our butler service and thoughtful touches enhanced your experience. We appreciate your feedback regarding the offerings at the Raffles Club, particularly concerning the variety of savory items during afternoon tea and the happy hour selection. Your insights are invaluable, and they will be shared with our culinary team for future considerations, as we continuously strive to enhance our guest experiences. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back to Raffles Jakarta for another memorable stay in the future. Warm regard, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 1.0/5

Ron F. Business - Confirmed reviews ALL

Hotel cuts corners on offerings at breakfast and Raffles Club. Very limited fruit offerings. Canapés taste bad at Club and feel very cheap. Raffles used to be best ALL hotel in Jakarta but not anymore. Unfortunately it is still the most expensive so I will not return.

Customer review rating 4.5/5

Hanzhi G. Business - Confirmed reviews ALL

Extremely comfortable stay, everything was perfect. Especially the friendly and helpful staff!

Dear Valued Guest, Thank you for sharing such a lovely review with us. We are truly delighted to know your stay was extremely comfortable and that our team’s friendly and helpful service made a difference. We look forward to welcoming you back to Raffles Jakarta, where a warm sense of home always awaits. Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 3.5/5

Su M. K. H. Couples - Confirmed reviews ALL

We started off slightly on the wrong foot with a small cockroach in the room which was professionally dealt with as we saw a pest buster come along which gave us much assurance it was likely a blip. Subsequent checks by the staff also helped to soothe our feelings on this. Otherwise, we think the cleanliness and housekeeping were excellent and some nice touches such as topping up what we used more of and some creative towel origami displays was cute. The room upgrade which we did not even have to ask was also a very nice touch and it did make us feel very welcomed and grateful for. The service overall from everyone was great and we would like to mention Kevin, Ciki and the exec lounge team for making our stay even more memorable. Kevin for taking extra effort to make sure we got our food exactly the way we like it and always checking to ensure food was arriving and sharing with us his tips for Jakarta trips. Ciki for providing a most interesting art and history tour of the hotel which gave us a better appreciation of the hotel. The exec lounge team were excellent and remembered our dining and drinking preferences very well and also worked with the kitchen to prepare the sate sticks without sauces every day knowing our preference for non greasy food. Overall an excellent stay.

Dear Valued Guest, Thank you for sharing your thoughtful reflections on your recent stay with us. While we regret the initial inconvenience, we are heartened that our team’s care, from the room upgrade to the attentive service by Kevin, Ciki, and our Executive Lounge team, created moments of comfort and delight. We look forward to welcoming you back to your home at Raffles Jakarta for an even more seamless and enchanting experience. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Rai S. Friends - Confirmed reviews ALL

The staff at Raffles continue to impress with their attention to detail and their service oriented culture

Dear Valued Guest, Thank you for your wonderful review and for your continued trust as an ALL Silver member. We are truly delighted that our team’s attention to detail and service oriented culture made your stay so memorable, reflecting the spirit we hold dear at Raffles Jakarta. We look forward to welcoming you home again for more enchanting moments together. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Other web-users rate our hotel

  • 314 reviews 9/10 Location
  • 996 reviews 9.3/10 Room
  • 1,841 reviews 9.5/10 Service
  • 9 reviews 9.6/10 WiFi
  • 598 reviews 9/10 Food
  • 548 reviews 9.5/10 Amenities
  • 540 reviews 9.6/10 Vibe
  • 436 reviews 9.1/10 Comfort

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