Raffles Jakarta 5 stars

Customer review rating (ALL Rating) 4.8/5 2,080 reviews

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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 Jakarta, Indonesia

Description

Hotel extras

  • Raffles Room starting at 60 m², with separate living area and legendary Raffles butler service

  • The Dining Room speaks to the imagination creating a culinary pièce de résistance

  • Located in Mega Kuningan central business district

  • Facilities include outdoor jogging track, gym, kids club and award-winning Raffles Spa

Our accommodation(s)

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Hotel location

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 Jakarta
Indonesia

GPS:-6.224434, 106.824064

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,080 reviews

Customer review rating 5.0/5

Muhamad B. K. Couples - Confirmed reviews ALL

Enjoyed everything from front desk, restaurant, housekeeping, all staffs…well done

Thank you sincerely for your wonderful 100 out of 100 review and for sharing your kind words about your comfortable stay with us. We are truly delighted that you enjoyed every touchpoint from our front desk to restaurant, housekeeping, and all of our team members. It brings us so much joy to know you would recommend us, and we cannot wait to welcome you back for another magical stay in Jakarta, where you will always feel at home with us. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Customer review rating 5.0/5

Reiny M. Families - Confirmed reviews ALL

Staffs were polite, service amazing, comfortable place to stay...

Dear Valued Guest, Thank you so much for your wonderful review and for choosing to stay with us. We are truly delighted to know that you had such a comfortable experience and that our team’s polite manner and attentive service made your time with us so enjoyable. Your perfect score for your overall stay and your willingness to recommend us to your friends and family mean a great deal to all of us. It is also very encouraging to hear your positive thoughts about our sustainability efforts and your experience as an ALL – Accor Live Limitless Silver member. Your support inspires us to continue enhancing both our environmental initiatives and the benefits we offer to our loyal guests. It was a pleasure to have you with us, and we look forward to welcoming you back for another relaxing and memorable stay in the near future. team. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 5.0/5

M. M. Families - Confirmed reviews ALL

My daughter was delighted with the children's amenities, including the bathrobe, flippers, and kids' lotion. She also appreciated the welcome cookies. We are grateful for the cake provided to celebrate our anniversary.

Dear Valued Guest, Thank you for returning to stay with us again and for sharing such a heartfelt review. It truly means a great deal to know that Raffles Jakarta continues to feel like home for you and your family. We are especially happy to hear how delighted your daughter was with the children’s amenities and the welcome cookies, and that the anniversary cake added a joyful touch to your celebration, creating these little family moments is exactly the kind of magic we hope every visit brings. At the same time, I am genuinely sorry to learn that your recent booking and arrival experience did not reflect the warmth, generosity, and seamless recognition you had enjoyed on your previous stays. Your comments about the check-in feeling more focused on policy changes rather than on you as our valued Platinum member are deeply appreciated and taken to heart. While we do our best to communicate new programme updates transparently, this should never overshadow the personalized, gracious welcome that defines the Raffles experience. Thank you for reminding us of how important that balance is. I also regret that the room upgrade and the dinner experience in the lounge did not meet your expectations, particularly the change from à la carte to buffet. Your feedback is very valuable and is being shared with our team as we continuously refine our offerings to ensure they remain both generous and meaningful for our loyal guests. Please be assured that your loyalty and your repeated trust in us are never taken for granted. We are reviewing the points you highlighted, from the reservation journey and arrival experience to member recognition, so that your next visit will once again feel as exceptional and personal as you remember. It was a pleasure to have you back with us, and we hope to welcome you and your family home again very soon, with an experience that feels even more enchanting from the very first moment. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 4.5/5

Prashant D. Couples - Confirmed reviews ALL

Relaxing and comfortable stay. Well located, with great amenities nearby in the attached mall.

Dear Valued Guest, Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We are delighted to know that you found your time with us relaxing and comfortable, and that our location and direct access to the mall added to the convenience of your visit. Your wonderful comments on the cleanliness of the hotel mean a great deal to our Housekeeping team, who take immense pride in ensuring every space is presented with the highest level of care. We are also grateful for your kind recognition of our breakfast team, they will be very happy to know that their attentiveness and warm service made a positive difference to your mornings. At the same time, please allow me to sincerely thank you for your constructive feedback. Your remarks regarding the arrival experience, the room upgrade, the level of recognition as a valued Gold member of ALL – Accor Live Limitless, and particularly your treatment experience are very important to us. We truly regret that these aspects did not fully meet your expectations. Creating delightful and personalized surprises for our loyalty members is something we are passionate about, and your comment is a valuable reminder for us to elevate these moments so that the connection to the programme feels even more meaningful and memorable. Your feedback has been shared with the relevant teams for careful review and immediate follow-up, as our goal is always to ensure that every touchpoint reflects the seamless and refined experience our guests deserve. Thank you once again for your kind recommendation and for choosing to stay with us. We would be truly honored to welcome you back and to craft a future visit that is even more personalized, enchanting, and perfectly in line with your expectations. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Customer review rating 5.0/5

I. I. Families - Confirmed reviews ALL

We had a really pleasant stay at Raffles Hotel Jakarta. The room is really clean and beautiful with Garden view. The breakfast is really outstanding, I think the most delicious breakfast in Jakarta Hotel that I ever stayed before. All the staffs are friendfly and kind. Overall, very outstanding services provided by Raffles Hotel Jakarta. I highly recommended Raffles Jakarta to visitor in Jakarta :)

Dear Valued Guest, Thank you for sharing such a beautiful reflection of your recent stay with us. Describing Raffles Jakarta as an “oasis in the middle of Jakarta” truly touches our hearts, it is exactly the sense of calm, elegance and escape that we hope every guest will experience from the moment they arrive. We are delighted to know that you enjoyed the comfort of your garden-view room and that our breakfast became the most memorable you have experienced in Jakarta. Your kind words for our team mean so much to all of us; their genuine warmth and care are the soul of our hotel, and your appreciation is the greatest encouragement we could receive. It is also wonderful to learn that our lunch experience, our sustainable culinary initiatives, and our efforts to reduce single-use plastics enhanced your stay. These are meaningful commitments for us, and knowing they are felt and valued by our guests makes the journey even more worthwhile. As a valued Gold member of ALL – Accor Live Limitless, thank you for your trust and for recommending both our hotel and the loyalty programme so highly. Your support inspires us to continue creating experiences that are not only memorable, but truly special. We have also noted your scores for the Butler Service and will continue refining the experience so that every moment feels seamless and intuitive. Thank you once again for your generous recommendation. We cannot wait to welcome you back to your oasis in Jakarta for another enchanting stay. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Other web-users rate our hotel

  • 310 reviews 8.9/10 Location
  • 954 reviews 9.3/10 Room
  • 1,736 reviews 9.5/10 Service
  • 9 reviews 9.7/10 WiFi
  • 588 reviews 8.9/10 Food
  • 526 reviews 9.5/10 Amenities
  • 502 reviews 9.6/10 Vibe
  • 427 reviews 9/10 Comfort

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