Raffles Jakarta 5 stars

Customer review rating 4.8/5 3,493 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Raffles Jakarta
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+ 17 Services
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Room 1

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Hotel extras

  • Located in Mega Kuningan central business district

  • Room starting at 60 m² with separate living area

  • Legendary butler service

  • Complimentary WiFi connection throughout the hotel

  • Facilities: outdoor jogging track, gym, kids club and award winning Raffles Spa

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • TennisPaying
  • Jogging track
Catering
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Raffles Jakarta

Ciputra World 1
Jl Prof Dr Satrio Kav 3 5
12940
jakarta
indonesia

Tel: +622129880888

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO-HATTA INTERNATIONAL APT At 31km / 19 miles

GPS :-6.224434, 106.8240648

Our accommodation(s)

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services. The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

Raffles King Room NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles King SK

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room SK

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Pool side, Garden View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King SK

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Coffee/tea making facilities

Signature King Room NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Pool side, City View, Garden View *

* Subject to availability

  • Coffee/tea making facilities

Signature Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

Rooms

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

The Dining Room presented a line-up of restaurant takeovers, guest chefs collaborations and culinary events for guests to experience. Highlights a fully integrated show kitchen and a sophisticated dining area with a view.

ARTS CAFE BY RAFFLES

Type of cuisine: International

A refined buffet of brunch classic and signature Arts Café entrees. Expect a virtual tableau of art and cuisine, where the palette of sights, sounds, textures and aromas from open kitchens create a delightful sensory experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAFFLES CLUB

Type of cuisine: International

Raffles Club is an exclusive access lounge available as a supplement from every Suite type booked. Breakfast, afternoon tea, evening cocktails and hors d'oeuvres, are among the food and beverage presentations offered daily.

THE WRITERS BAR

Non contractual photo

An elegant, peaceful haven by day, where ladies and gentlemen meet & enjoy specialty coffees, or a traditional Raffles high tea with scones and petit fours. Transforms by night, into a lively 1920's cocktail bar, where bartenders shake legendary cocktail

NAVINA POOL BAR

Non contractual photo

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 2,520

  • Maximum capacity: 3000 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Raffles Jakarta

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,493 reviews

Customer review rating 4.8/5

Mei T. Families - 17/01/2021 Confirmed reviews ALL

Very nice hotel and recomended to stay. Will recomended to my clints family and friends.

excellent service

Customer review rating 4.8/5

Erman M. Families - 17/01/2021 Confirmed reviews ALL

excellent service, warm and friendly staffs. we had an enjoyable dan relaxing stay there. thank you Reffles.

Well Manage

Customer review rating 4.8/5

L. D. C. Families - 14/01/2021 Confirmed reviews ALL

We stayed for 4 night and everything was very well manage. We were well spoiled during our stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Great butler experience!

Customer review rating 4.8/5

Irsoe Couples - 11/01/2021 Confirmed reviews ALL

Thank you Deyselia our butler for the stay. And other staff in room service also very helpful on accommodating my nursery request. I am impressed and looking forward to be back.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Enjoyable staycation

Customer review rating 4.8/5

R. Families - 11/01/2021 Confirmed reviews ALL

nice room, superb breakfast, very helpful personnel but unfortunately I can not use silver accor membership benefit late checkout during this stay

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Best 5 stars hotel we ever stay in Jakarta

Customer review rating 4.8/5

F. L. Families - 10/01/2021 Confirmed reviews ALL

We’re having our wedding anniversary during our stay here, and it become the best decision to choose Raffles. Staff are so polite and sincere, we’re being treated very well. Our room is so clean and that’s the most important thing in this pandemic time. Place has great swimming pool with staffs to prevent it from over-used by visitor, a vast roof garden with beautiful flowers and sculptures, and there’s a playground also. We’re so fascinated by all of the services and facilities, and they made us surprised each and every time with everything.. Above and beyond! The best hotel we ever stay in Jakarta! (We’re already stay at almost 90-95% 5stars hotel with exceptional rating 8.5+ in trip advisor or Agoda)

Extraordinary services from extraordinary team!

Customer review rating 4.8/5

Francis Families - 08/01/2021 Confirmed reviews ALL

Can not describe more but extremely perfect!!

good ambience

Customer review rating 4.8/5

C. S. Families - 07/01/2021 Confirmed reviews ALL

We stayed for 2 nights at Raffles and we had a nice experience...the cleanliness and hospitality of the staff were superb...and not to mention the health protocol are kept in good order. One setback was the waiting of the lift took quite a while...but we didn’t mind as we had so much time.

Best hotel in Jakarta

Customer review rating 4.8/5

G. Families - 06/01/2021 Confirmed reviews ALL

Centric location, huge and elegant suites, excellent food.

Good Experience

Customer review rating 4.8/5

I. M. Families - 06/01/2021 Confirmed reviews ALL

Good service, with lot of facilities for family as well. Dessert and Pattiseries are really tasty. However food quality for other is too standard and might not in line with the price. Safety protocol can be enhance especially during peak hour where lift often crowded beyond 4/5 peoples, and swimming pool capacity more than 10 person. Would be better if buffet system change from take by your own/support by assistant to order from the system

Always amazing stay

Customer review rating 4.8/5

R. M. Couples - 06/01/2021 Confirmed reviews ALL

Raffles never failed me, i hope you stay this way and do even better in the future. Raffles a place i longed to come back for wverytime i leave

Pleasant stay

Customer review rating 4.8/5

Mareska R. Couples - 06/01/2021 Confirmed reviews ALL

We had a pleasant stay. From the moment you arrived, check-in and to your room all being well taken care. The staff are friendly and helpful. Ample size of room.

Ok stay

Customer review rating 4.8/5

Nina Families - 06/01/2021 Confirmed reviews ALL

We love the room and the pool, the in room dining is also nice. But so much for covid protocol and the room cleaning service was a bit turn off, i don’t think they vacuum the floor - despite it was new year.

Good stay

Customer review rating 4.8/5

Linda Families - 28/12/2020 Confirmed reviews ALL

Love the room, the location next to the mall and the garden

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent service, except the dining area

Customer review rating 4.8/5

Riksa D. Families - 28/12/2020 Confirmed reviews ALL

The overall service was excellent especially from the concierge and buttler. However the dining area during breakfast service is below par for a hotel in its class. The host asked if we want some coffee and I asked if they have decaf? The host said he will check on it. Later on the coffee came and said they do have decaf, but they should have informed me if they do have decaf and offer what kind of coffee do I like, not just assuming I like black. Then other waiter asked if we want some sausages? We said yes, until we left the sausage never came. Also during this pandemic we can’tbtake our food directly from the station and I saw some hashbrown ready to be served and aske the waiter if I can get some of it, it never came I had to walk to the station and asked one of the chef to give it to me. On top of it they asked me if we want some juices which I requested watermelon, and orange juice is the one that they brought to me. Overall breakfast is terrible, from the service to food selections. Albeit, the room is gorgeous (gallery suite) and the amenities are very nice. Also during turndown service, we normally have water ready by the bed, but not in this one.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

Good location, good experiance

Customer review rating 4.8/5

Hendry Families - 25/12/2020 Confirmed reviews ALL

Hotel is situated in center of Jakarta, which specifically the hotel is connected to shopping mall. Hotel has quite nice facility we can enjoy at, i.e. gym with complete equipment, spa, and also swim pool. I would like also to convey my appreciation to house keeping team who are doing great job during our stay.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

Good stay

Customer review rating 4.8/5

Jb Families - 22/12/2020 Confirmed reviews ALL

Check in process and the room was excellent, unfortunately breakfast service is lousy. Slow service and uninformative staff during breakfast . No information that we have to order the food due to covid, one of our ordered (coco crunch) was not delivered untill we finished the breakfast.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

Well located good stay

Customer review rating 4.8/5

Fidians Families - 19/12/2020 Confirmed reviews ALL

Amazed!! The staff always have a big smile humble and helpful

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Friendly staff

Customer review rating 4.8/5

Angel Families - 16/12/2020 Confirmed reviews ALL

My highlight of your hotel would be the hospitality of your staff. From the reservation team to the room butler, staff at breakfast parlor to swimming pool, everyone is so friendly and commendable. Reservation team handled all my requests courteously, room butler was very prompt in accommodating my needs. Breakfast staff were a bit hurried, but it's understandable because it was crowded, but they are nonetheless super helpful and very friendly to my children. My applaud goes to the swimming staff on duty. They made sure my children was safe by reminding them not to run around and keep their masks on. Every hotel can boast a 5 star facility, but not every 5 star facility can have 5 star staff. Thank you :)

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Awesome

Customer review rating 4.8/5

Kezia K. Families - 15/12/2020 Confirmed reviews ALL

The service was great

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Rooms

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