Raffles Jakarta 5 stars

We’re having our wedding anniversary during our stay here, and it become the best decision to choose Raffles. Staff are so polite and sincere, we’re being treated very well. Our room is so clean and that’s the most important thing in this pandemic time. Place has great swimming pool with staffs to prevent it from over-used by visitor, a vast roof garden with beautiful flowers and sculptures, and there’s a playground also. We’re so fascinated by all of the services and facilities, and they made us surprised each and every time with everything.. Above and beyond! The best hotel we ever stay in Jakarta! (We’re already stay at almost 90-95% 5stars hotel with exceptional rating 8.5+ in trip advisor or Agoda)

Can not describe more but extremely perfect!!

We stayed for 2 nights at Raffles and we had a nice experience...the cleanliness and hospitality of the staff were superb...and not to mention the health protocol are kept in good order. One setback was the waiting of the lift took quite a while...but we didn’t mind as we had so much time.

Centric location, huge and elegant suites, excellent food.

Good service, with lot of facilities for family as well. Dessert and Pattiseries are really tasty. However food quality for other is too standard and might not in line with the price. Safety protocol can be enhance especially during peak hour where lift often crowded beyond 4/5 peoples, and swimming pool capacity more than 10 person. Would be better if buffet system change from take by your own/support by assistant to order from the system

Raffles never failed me, i hope you stay this way and do even better in the future. Raffles a place i longed to come back for wverytime i leave

We had a pleasant stay. From the moment you arrived, check-in and to your room all being well taken care. The staff are friendly and helpful. Ample size of room.

We love the room and the pool, the in room dining is also nice. But so much for covid protocol and the room cleaning service was a bit turn off, i don’t think they vacuum the floor - despite it was new year.

Love the room, the location next to the mall and the garden

The overall service was excellent especially from the concierge and buttler. However the dining area during breakfast service is below par for a hotel in its class. The host asked if we want some coffee and I asked if they have decaf? The host said he will check on it. Later on the coffee came and said they do have decaf, but they should have informed me if they do have decaf and offer what kind of coffee do I like, not just assuming I like black. Then other waiter asked if we want some sausages? We said yes, until we left the sausage never came. Also during this pandemic we can’tbtake our food directly from the station and I saw some hashbrown ready to be served and aske the waiter if I can get some of it, it never came I had to walk to the station and asked one of the chef to give it to me. On top of it they asked me if we want some juices which I requested watermelon, and orange juice is the one that they brought to me. Overall breakfast is terrible, from the service to food selections. Albeit, the room is gorgeous (gallery suite) and the amenities are very nice. Also during turndown service, we normally have water ready by the bed, but not in this one.

Hotel is situated in center of Jakarta, which specifically the hotel is connected to shopping mall. Hotel has quite nice facility we can enjoy at, i.e. gym with complete equipment, spa, and also swim pool. I would like also to convey my appreciation to house keeping team who are doing great job during our stay.

Check in process and the room was excellent, unfortunately breakfast service is lousy. Slow service and uninformative staff during breakfast . No information that we have to order the food due to covid, one of our ordered (coco crunch) was not delivered untill we finished the breakfast.

Amazed!! The staff always have a big smile humble and helpful

My highlight of your hotel would be the hospitality of your staff. From the reservation team to the room butler, staff at breakfast parlor to swimming pool, everyone is so friendly and commendable. Reservation team handled all my requests courteously, room butler was very prompt in accommodating my needs. Breakfast staff were a bit hurried, but it's understandable because it was crowded, but they are nonetheless super helpful and very friendly to my children. My applaud goes to the swimming staff on duty. They made sure my children was safe by reminding them not to run around and keep their masks on. Every hotel can boast a 5 star facility, but not every 5 star facility can have 5 star staff. Thank you :)

The service was great