Raffles Jakarta 5 stars

Customer review rating 4.8/5 3,376 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Raffles Jakarta
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+ 17 Services
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Room 1

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Children's age
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Hotel extras

  • Located in Mega Kuningan central business district

  • Room starting at 60 m² with separate living area

  • Legendary butler service

  • Complimentary WiFi connection throughout the hotel

  • Facilities: outdoor jogging track, gym, kids club and award winning Raffles Spa

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • TennisPaying
  • Jogging track
Catering
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Raffles Jakarta

Ciputra World 1
Jl Prof Dr Satrio Kav 3 5
12940
jakarta
indonesia

Tel: +6221 29880888

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO-HATTA INTERNATIONAL APT At 31km / 19 miles

GPS :-6.224434, 106.8240648

Our accommodation(s)

Our rooms exude luxury. Elegant Indonesian aesthetics combine with modern technology supreme comfort and bespoke services. The hotel has 173 luxurious rooms and suites including the sublime 390 sqm Raffles Suite: - Raffles Rooms - Raffles Garden View Rooms - Signature Rooms - Artist Suites - Gallery Suites - Garden View Suites - Raffles Suite

Raffles King Room NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles King SK

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Twin Room SK

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Pool side, Garden View *

* Subject to availability

  • Coffee/tea making facilities

Raffles Garden View King SK

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Coffee/tea making facilities

Signature King Room NS

  • Max. number of persons: 3
  • Area: From 60 / 646 sq ft
  • Views: Pool side, City View, Garden View *

* Subject to availability

  • Coffee/tea making facilities

Signature Twin Room NS

  • Max. number of persons: 3
  • Area: From 63 / 678 sq ft
  • Views: City View *

* Subject to availability

Rooms

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

The Dining Room presented a line-up of restaurant takeovers, guest chefs collaborations and culinary events for guests to experience. Highlights a fully integrated show kitchen and a sophisticated dining area with a view.

ARTS CAFE BY RAFFLES

Type of cuisine: International

A refined buffet of brunch classic and signature Arts Café entrees. Expect a virtual tableau of art and cuisine, where the palette of sights, sounds, textures and aromas from open kitchens create a delightful sensory experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAFFLES CLUB

Type of cuisine: International

Raffles Club is an exclusive access lounge available as a supplement from every Suite type booked. Breakfast, afternoon tea, evening cocktails and hors d'oeuvres, are among the food and beverage presentations offered daily.

THE WRITERS BAR

Non contractual photo

An elegant, peaceful haven by day, where ladies and gentlemen meet & enjoy specialty coffees, or a traditional Raffles high tea with scones and petit fours. Transforms by night, into a lively 1920's cocktail bar, where bartenders shake legendary cocktail

NAVINA POOL BAR

Non contractual photo

Located between the lush tropical Hendra Gunawan garden, enjoy a light meal at Navina Pool bar. Relax by the poolside in the afternoon sun and cool off with refreshing juices, cocktails and tapas.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 2,520

  • Maximum capacity: 3,000 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Raffles Jakarta

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

3,376 reviews

Good hospitality and perfect location for our safe staycation (only 5 mins away from home).

Customer review rating 4.8/5

Nuke P. Families - 20/10/2020 Confirmed reviews ALL

PROs • great foods • very nice room and great ambiance • felt safe because of the number of guests applied at the hotel • very nice staffs • The restaurant team were very flexible in cooking special menus for toddlers during my stay. Really appreciate this! CONs • the room cleanliness MUST be improved (I found used mask in the drawer) • the thick dust on the surfaces • I found plastic trash from the mineral bottle on the floor near to the closet when we enter the room • hygiene protocols NEED to be reviewed, e.g. no shoes allowed into our room during the stay. We never knew where the staff came from before leaving for work. Or the possibility of droplets being trampled on employees' shoes and being carried into the room. Please really consider this and review more detail for the hygiene protocols improvements. • all guests should be treated with respect and equal treatment. We were collecting our belongings in the lobby with a trolley (bell boy helped us well), then suddenly an Alphard car came using a siren with a "CD" number plate (they seem to be Arabs) stopped in front of my car and arrived. And then suddenly one of the security pushed our trolley roughly as if he wanted to pushed away our trolley for the Arab guest to pass by and at that time the bell boy was helping me put my belongings into my car and one of our stuff almost fell off the trolley! I shouted at the security and he stopped pushing our trolley!

Customer review rating 4.8/5

Ben Families - 10/10/2020 Confirmed reviews ALL

Above and beyond expectation. A lot of nice special touches.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Best staycation in Jakarta

Customer review rating 4.8/5

Ketut Solo - 02/10/2020 Confirmed reviews ALL

Nicely designed room, full of art elements. Friendly and attentive staff

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Perfect

Customer review rating 4.8/5

Hendro W. G. Friends - 15/09/2020 Confirmed reviews ALL

Really enjoy, very satisfied & very memorable. Your service excellent! Love it

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Room

Good stay

Customer review rating 4.8/5

Kimberly L. W. Families - 08/09/2020 Confirmed reviews ALL

I have a good stay i love raffles hotel thanks to all of your kindness hope your healthy, hope you good with others thank you!

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Very good stay

Customer review rating 4.8/5

Mohd M. Business - 08/09/2020 Confirmed reviews ALL

Front desk staf are very helpfull.and that made my stay always comfortable.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

5 Nights at Raffles

Customer review rating 4.8/5

N. W. Couples - 02/09/2020 Confirmed reviews ALL

Amazing hotel with a beautiful garden - hard to believe the location is in the city centre! The suite was fantastic and clean as you would expect from a hotel of this calibre! The service was first rate and as good as any 5* hotels we have stayed at in Japan.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Best for all

Customer review rating 4.8/5

Hadi Couples - 30/08/2020 Confirmed reviews ALL

Cant tell with words. Its the best thats all

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Basically satisfied

Customer review rating 4.8/5

Kurniawan J. Friends - 29/08/2020 Confirmed reviews ALL

Basically I was satisfied with the services. But the one strange with this hotel was the rate. The rate from accor website for member and non member is the same, even until now. And even more strange for me, the flexible rate at agoda is cheaper than accor rate. I already informed about the rate at the time of check in, but the answer was agoda itself the one who gave discount. But I think in the membership rule, if the rate in third party website is cheaper with the same room type and term and condition, hotel should give 10% cheaper rate than the third party website??????? And in this hotel there iwas no welcome gift, they gave farewell give instead.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent service

Customer review rating 4.8/5

Febri Families - 26/08/2020 Confirmed reviews ALL

Karen the buttler was very helpful.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Luxury. Literally.

Customer review rating 4.8/5

Wcl Couples - 26/08/2020 Confirmed reviews ALL

Great place, nice room, good ambience, The Writers lounge is amazing as well

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Well located

Customer review rating 4.8/5

Rima I. Families - 26/08/2020 Confirmed reviews ALL

Easy check in and out. Nice offering late check out

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

great room

Customer review rating 4.8/5

Clelia T. Couples - 22/08/2020 Confirmed reviews ALL

i always love the room, the ird food and pool, however when i supposed to have discount on my ird order, they didnt manage to do it tho. i ordered quite a lot of food and it was just kinda unfortunate. i hope this can be improved in the future. other than that, raffles is one of the most convenient hotel to stay at.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Excellent Service!

Customer review rating 4.8/5

Razali S. S. Families - 20/08/2020 Confirmed reviews ALL

All the staff are so helpful, from the butler untill housekeeper. Due to the virus covid-19, the hotel set up the protocol from filling the form and a twice room cleaning (incl. turn down service)

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

No signage in the area. “Behind Lotte” is not enough. 3 times we tried to find the place.

Customer review rating 4.8/5

J. Couples - 15/08/2020 Confirmed reviews ALL

What is a 3 and 4 star FRENCH operator doing with one of the world’s best brands. 3 red wines available. Resto was a joke. We went to the Mandarin to eat. 30 mins to check-in. Why? Forced to pay for 3 nights in advance. No mini bar. ROOM WAS GREAT.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Raffles Jakarta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Etha Assistant Director of Room

Amazing the only at jakarta

Customer review rating 4.8/5

Benf Families - 11/08/2020 Confirmed reviews ALL

Huge space, extra comfort and luxury, clean and perfect

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

good stay, comfortable room, great service, warm welcome

Customer review rating 4.8/5

Laura M. Business - 11/08/2020 Confirmed reviews ALL

it is a great experience having raffles as a place to stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Good Time

Customer review rating 4.8/5

Renny Couples - 29/03/2020 Confirmed reviews ALL

Raffles thank you for makings my stay and my husband unforgettable. Your service is one level above excellent

Dear Ibu Renny M., We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

Fully satisfied.

Customer review rating 4.8/5

Mohamad R. H. Friends - 23/03/2020 Confirmed reviews ALL

I really enjoyed every minute of my stay in your hotel. The staff are very courtious and helpful all the way. I stayed there for 5 nights and not a single moment of slip up in the services renderred to me. Kudos to all the hotel staff.

Dear Valued Guest, Thank you for your wonderful review of our Oasis. Indeed, as a vanguard of Indonesia hospitality, we strive to ensure the best experience is delivered to those who stay with us, and that includes ensuring your privacy is respected. It is most delightful to hear that we met your expectations of our esteemed Raffles Jakarta, as we pride ourselves on our world-class service, and it is brilliant that you experienced what makes Raffles so special. The care that we put into every detail puts us at the forefront of the hospitality scene, and creates an oasis for the well traveled. I am delighted that you enjoyed your stay in your suite It is heartwarming to hear of your appreciation for your interaction with our Raffles colleagues. Thank you for your heartwarming compliments and valued feedback. We keenly anticipate your next visit for yet another marvelous stay with us when everything gets better. Please take care of yourself and one another. Sincerely, Etha Assistant Director of Rooms

Relaxation Stay

Customer review rating 4.8/5

Mike Couples - 22/03/2020 Confirmed reviews ALL

Stayed few nights at Raffles, we had a relaxing time. Enjoyed the benefits as Platinum Member with AllAccor. All staff were amazingly helpful. I asked for few staff to be provided to me, they got them immediately. Muhammad Rifki helped me to get personal things to me and my wife. He was honest, helpful and professional. We had a great time at Raffles Culb, Trisha is the best and the rest of the team.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Raffles Jakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Etha Assistant Director of Rooms

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