Mercure Jakarta Gatot Subroto

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Mercure Jakarta Gatot Subroto

Customer review rating (ALL Rating) 4.6/5 1,203 reviews

ALLSAFE approved hotel

Mercure Jakarta Gatot Subroto
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Description

Hotel extras

  • The hotel is a short drive from Soekarno Hatta International Airport.

  • Enjoy easy access to Pancoran, Kuningan, Rasuna Said, and Semanggi.

  • Take the first exit towards Semanggi from the Inner Ring road.

  • The hotel is 10 min by foot from Dirgantara Monument in Pancoran.

  • Dine in style at our restaurant with amazing views of Jakarta.

Our accommodation(s)

Mercure Jakarta Gatot Subroto features 403 comfortable rooms and suites that are designed for the modern business and leisure traveler.

Hotel location

Mercure Jakarta Gatot Subroto

Jalan Gatot Subroto Kav. 1, Kuningan Barat, Jakarta Selatan
12790 JAKARTA
Indonesia

Fax: +62 21 50825401

  • By plane

    SOEKARNO HATTA At 29km / 18.02 miles - Shuttle paying

  • By car

    MAMPANG KUNINGAN At 2.4km / 1.49 miles

GPS:-6.239133, 106.828591

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Mercure Jakarta Gatot Subroto

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,203 reviews

TripAdvisor Rating  4.5/5  884 reviews

Excellent Service

TripAdvisor rating 5.0/5

Marvelarani TripAdvisor review

We stayed at Mercure Jakarta Gatot Subroto for 4 nights, and we are very pleased with their hospitality. I have a bit of difficulties with my reservation, and I am impressed with Ms. Putri’s the person in charge to help me to sort out everything and made sure that our stay will be comfortable and pleasant. Moreover, we are also very pleased to receive such kind gesture from her by giving our lil daughter a surprise welcome cake. We enjoyed our stay as all staff members there are very kind and helpful too. Thank you Mercure, happy to be an accor member :)

Dear Mrs. Marvelarani, Bonjour! We are very happy to read that you had a memorable stay at Mercure Jakarta Gatot Subroto. Thank you for taking your time to write a review, we are glad you liked our service. I will share your comments with all of our team especially Putri from the Front Office Team. I am sure that this review will be an encouragement to all of our staff as we strive to continuously improve the quality of our rooms, staff and services. Thank you again for your feedback and we hope it won't be too long before we have the opportunity to welcome you back for your next visit. Best regards, Atha Imran Front Office Manager

Well located

Customer review rating 3.5/5

Haryono Families - Confirmed reviews ALL

The location is in the center, near the high way and other facilities

Dear Mr Haryono, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

Nice Room

Customer review rating 4.0/5

Eddo Friends - Confirmed reviews ALL

Nice room to stay for 2 days, the cleanliness of the room and other stuff was good. But the exhaust fan of the bathroom was quite noisy.

Dear Mr. Eddo, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

My special request was provided by the hotel.

Customer review rating 4.5/5

Rachel Solo - Confirmed reviews ALL

It was a nice experience to stay at the hotel.

Dear Ms. Rachel, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback and it is our pleasure that your request meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience at Mercure Jakarta Gatot Subroto, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

A convenient nice new Mercure property in Jakarta

TripAdvisor rating 5.0/5

Cody L Business - TripAdvisor review

This is my third stay in this hotel. As an accor platinum member, i received my full benefit and i was taken good care off by the staff. The rooms were nice and modern since the hotel is about 3 years old and the location is central. The only shortcoming is the asset not being attached to any malls. But the food in the hotel is quite good and i was well taken care off by the restaurant manager at level 5. Thank you and i will be back in 2 weeks.

Dear Mr. Cody, Bonjour! Thank you for being our loyal member. We are really delighted to read that you had a memorable stay in Mercure Jakarta Gatot Subroto. Thank you for giving your time to write a review we are pleased that you our services. I will share your comments with all our team especially to out Food and Beverage Manager Ms. Sandra. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our room, staffs and services. However I would like to apologize for the inconvenience that happened while you stay in here. we will make sure that this will not happen in the future. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Sincerely yours, Atha Imran Front Office Manager

Ramadhan staycation with iftar package

Customer review rating 4.0/5

Fara Families - Confirmed reviews ALL

I booked one night stay on the weekend for iftar staycation with my family. The room was very neat when we checked in and cleanliness is as expected. however meals for iftar package were not varied enough, and most of them were bland to taste. staff at the restaurant were slow to attend to us due to the overcrowded guests and with minimum staff on duty. however when we checked out, a guest relation officer came to us and apologized, they explained the hotel being short staffed and so on. it will be better if the staff apologized to guests in advanced especially in the restaurant. overall, it was still a good stay with nice city view to enjoy at night. thank you.

Dear Ms. Fara, Thank you for taking the time to tell us about your experience at Mercure Jakarta Gatot Subroto. I apologize that your experience did not meet your expectations please allow me to express my sincerest apologies. At Mercure Jakarta Gatot Subroto, we strive to provide an excellent service experience for every guest, therefore your feedback is very important to us. However, I apologize for the inconvenience caused during your stay here regarding responsiveness in serving guests and slightly bland of the food. Rest assured that we are taking appropriate action to resolve the issue and prevent future occurrences. Thank you for sharing your concern, we really appreciate it, and our hope is that you will give us the opportunity to serve you better in the near future. Sincerely yours, Atha Imran Front Office Manager

Good services, great location, nice room

Customer review rating 4.0/5

Ilma T. H. Families - Confirmed reviews ALL

It’s kind of good experience to stay at Mercure Gatsu, the location is great, the staffs are nice and the room is quite good. And the sahoor meals are nice with some varieties of foods

Dear Ms. Ilma Tantri H., Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback from you. I will share your comments with entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Room facilities are good

Customer review rating 4.0/5

Dara Families - Confirmed reviews ALL

Overall the experience was good. I like the favilities in my room like a fridge and microwave +the bathtub also.

Dear Mrs Dara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Atha Imran Front Office Manager

a clean harbor

Customer review rating 5.0/5

Jaeho K. Business - Confirmed reviews ALL

All facilities are clean and the staff are friendly. Delicious food and convenient location Overall, I'm very satisfied

Dear Mr. Jaeho k. Warmest greetings from Mercure Jakarta Gatot Subroto. Thank you very much for your review regarding your stay at Mercure Jakarta Gatot Subroto. It is always a pleasure for us to receive a feedback like yours. I will share your comments to entire team especially Jian from Food and Beverage Department, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your stay experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Good Stay

Customer review rating 5.0/5

Irwansyah Friends - Confirmed reviews ALL

From the start of our arrival Ms. Putri took special care of us.. We had a suprise welcome present waiting for us in our room and later that same day she even brought me an opera cake. The room we stayed in was attractive, and super clean. When contacted the Houskeeping staff were always friendly and kept the room neet and tidy. I have no hesitations in recommending this hotel to stay in while in Jakarta.

Dear Mr. Irwansyah Thank you very much for your review regarding your stay at Mercure Jakarta Gatot Subroto. It is always a pleasure for us to receive a feedback like yours. I will share your comments to entire team, especially Putri for her excellent service, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your stay experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atha Imran Front Office Manager

Well located, friendly and helpful staff, clean and comfortable room

Customer review rating 4.0/5

Yosi P. Couples - Confirmed reviews ALL

Everything is really nice. Room was very clean and very comfortable. All appliances including toilet and shower works as expected without problem. Staff are very friendly and helpful. We don't have any problems at all staying in the hotel. Some minor things that can be improved is the soundproofing. We stayed at floor 26, quite high from the ground, yet we keep hearing ambulance, car honks, and traffic. Also, at the time of stay we have quite loud neighbour and we keep hearing them too.

Dear Mr. Yosi P. Thank you very much for your review regarding your stay at Mercure Jakarta Gatot Subroto. It is always a pleasure for us to receive a feedback like yours. I will share your comments to entire team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you for sharing your stay experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Confortable stay with affordable price

TripAdvisor rating 5.0/5

Beniis1105 TripAdvisor review

1. My room 1905 is spacious, clean, and comfortable. I really like the bed because it's quite big, maybe king size and very comfortable. 2. I do really enjoy the wide variety and tasteful breakfast in Flora Restaurant. 3. Welcome drink for platinum member was excellent. The green health was superb 4. All staffs gives excellent and wonderful service. Thumb up for all of you Mercure Gatot Subroto Team. 5. The location is very strategic which is close to SCBD, Gatot Subroto, and Senayan.

Dear Mr. Beni, Bonjour! Thank you for being our loyal member. We are really delighted to read that you had a memorable stay in Mercure Jakarta Gatot Subroto. Thank you for giving your time to write a review we are pleased that you like the services. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our room, staffs and services. However I would like to apologize for the inconvenience that happened while you stay in here. we will make sure that this will not happen in the future. Once again thank you for your feedback and we hope it will not be too long before we get a chance to welcoming you back for the next visit. Sincerely yours, Atha Imran Front Office Manager

Well located,good prise,good stay

Customer review rating 5.0/5

Rahmawati R. Families - Confirmed reviews ALL

Being a 3 time stayingbin mercure n I’m very exciting beyong words i realky feel like home

Dear Mrs. Rahmawati R., Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

good stay

Customer review rating 4.0/5

R.s.h Solo - Confirmed reviews ALL

tried this hotel with red rooms discount, was surprised that it was better than expected, unfortunately it was packed so i didn't get the upgrade room and late check out benefit, overall still good though

Dear Mr. Rio, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Pleasant stay in clean rooms at Mercure Gatot Subroto Jakarta

Customer review rating 4.5/5

Gw Solo - Confirmed reviews ALL

Pleasant stay at Mercure Gatot Subroto Jakarta for my 1 night quarantine after arriving from abroad. Room was very clean, staff very helpful and accommodating. The only downside was during the buffet breakfast, it was very full and crowded and some of the food was empty and had to wait some time before being refilled. Overall good stay.

Dear Mr. Galuh, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. and i apologize that you had to wait for the food to be refilled again, we will make sure that this will not happen again in the future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Good stay

Customer review rating 3.5/5

Farah A. F. Business - Confirmed reviews ALL

I have been an Accor member for years, because i know that my simple expectations will be met during my stays. In this particular Mercure Gatot Subroto hotel, is no different.

Dear Ms. Farah Aulia F., Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

The perfect business-cation stay

Customer review rating 4.5/5

Rama Business - Confirmed reviews ALL

Stayed at the hotel as I have several events near the hotel. A very strategic area if you need to go to Tendean, Kuningan, and Blok M area. The property is relatively new so you can expect high-quality amenities from the room to the public areas.

Dear Mr. Rama, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Jakarta

Customer review rating 5.0/5

Jaber Business - Confirmed reviews ALL

Short vacation

Dear Mr. Jaber, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

Good Good

Customer review rating 4.5/5

Henry Families - Confirmed reviews ALL

NICE HOTEL

Dear Mr. Henry, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

One of the best place to stay near South Jakarta!

Customer review rating 4.0/5

Jee Solo - Confirmed reviews ALL

Well located, nice and comfy room. Yet, seems there is huge problem with their restaurant. I was asking for cutleries, called the restaurant twice, from 7PM till the morning they didn't showed up.

Dear Ms Jee, Thank you very much we appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Atha Imran Front Office Manager

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