Mercure Jakarta Gatot Subroto 4 stars

Customer review rating 4.5/5 582 reviews
Mercure Jakarta Gatot Subroto
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Hotel extras

  • The hotel is a short drive from Soekarno Hatta International Airport.

  • Enjoy easy access to Pancoran, Kuningan, Rasuna Said, and Semanggi.

  • Take the first exit towards Semanggi from the Inner Ring road.

  • The hotel is 10 min by foot from Dirgantara Monument in Pancoran.

  • Dine in style at our restaurant with amazing views of Jakarta.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Pool
  • Thermal Spa
  • Fitness centre
  • Massage
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Gatot Subroto

Jalan Gatot Subroto Kav. 1
Kuningan Barat
Jakarta Selatan
12790
jakarta
indonesia

Tel: +622150825400

Fax: (+62)21/50825401

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 29km / 18.02 miles - Shuttle paying

  • By car

    MAMPANG KUNINGAN At 2.4km / 1.49 miles

GPS :-6.2391334, 106.828591

Our accommodations

Mercure Jakarta Gatot Subroto features 253 comfortable rooms and suites that are designed for the modern business and leisure traveler.

Superior Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Suite with 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 67
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FLORA

Type of cuisine: International

Enjoy the diversity of cuisines from around the world. The restaurant offers an extensive array of Indonesia and international dishes at the buffet and in our a la carte menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FAUNA

Photo non contractuelle / Strictly non binding

Discover a place where a melting pot of cultures blend seamlessly. Funky bar features its signature menus and serves light food as well as classic cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 2

Photo non contractuelle / Strictly non binding

The Center Bar offers a wide selection of coffee from across Indonesia

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 356

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 118 people

Find out more

Our guest reviews for
Mercure Jakarta Gatot Subroto

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

582 reviews

tripadvisor

TripAdvisor Rating 4.5/5

100 reviews

Good

Customer review rating 4.5/5

Sylvia N. Families - 19/02/2020 Confirmed reviews ALL

I like stayed in Mercure Hotel. The service was good.

Dear Mrs. Sylvia, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Malik Azhary General Manager

It's kinda good.

Customer review rating 4.5/5

Lina R. Families - 19/02/2020 Confirmed reviews ALL

The entrance is a little bit tricky. I miss the first entrance. Luckily you have 2 entrances. The pool is not baby friendly. You just have a little space for children. The breakfast menu taste is quite good.

Dear Mrs. Lina, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Malik Azhary General Manager

good stay

Customer review rating 4.5/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

good staff, welcoming, professional and helpful room was good too - only comment is that should extend shower curtain in bathroom so that toilet bowl area will not get wet after shower

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Malik Azhary General Manager

good stay

Customer review rating 4.5/5

Nathasha Friends - 16/02/2020 Confirmed reviews ALL

the air conditioner, when I first arrived wasn't functioned an it took an hour until the engineer came to fix it. but after that, everything was fine

Dear Mrs. Natasha, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Malik Azhary General Manager

Good strategic location

Customer review rating 4.5/5

Bentarto B. Business - 16/02/2020 Confirmed reviews ALL

Good strategic location

Dear Mr. Bentarto, We are very happy to hear you enjoyed your stay with us. Your positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. The Comments and feed backs we receive from our customer helps for the improvement of our service. Thank you again for sharing your experience and your review. Sincerely, A. Malik Azhary General Manager

Good hospitality

Customer review rating 4.5/5

Herman K. Business - 16/02/2020 Confirmed reviews ALL

A night to remember. Starting from the receptionist up to the check out experience, all services were at point and full of hospitality. My experience using the room for seminar held in Mercure Gatot Subroto was also pleasant despite of tiny issues on the event name. Even that was handled brilliantly by the team. Thanks a bunch!

Dear Mr. Herman, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

Excellent place

Customer review rating 4.5/5

Levita Business - 16/02/2020 Confirmed reviews ALL

very excited, excellent... Good jod Mercure I love u

Dear Levita, We are very happy to hear you enjoyed your stay with us. Your positive feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. The Comments and feed backs we receive from our customer helps for the improvement of our service. Thank you again for sharing your experience and your review. Sincerely, A. Malik Azhary General Manager

Very Nice Place to Stay

Customer review rating 4.5/5

Dan J. Business - 12/02/2020 Confirmed reviews ALL

I was in Jakarta on business from Canada and I had a wonderful experience while staying at the Mercure. The room was fantastic and had everything I needed. My laptop worked and I was able to do some work on the desk in the room which was perfect. The food was very good every day that I was there! Such a huge selection and so many different flavors, it was all so wonderful!! Seriously delicious. Everyday. So good! I was able to use the pool which was very nice and comfortable. The gym was really good and had lots of different equipment to use which I really like! I had a fantastic stay and I would love to stay there again the next time I'm in the area. Thank you!

Dear Mr. Dan J., We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

Restaurant capacity

Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

When lunch time, in the restaurant seems like crowded, we cant find way to sit, and take our lunch nicely. Some advice for mercure, calculate ur guests for another else convenince

Dear Our Valued Guest, Warmest greeting from Mercure Jakarta Gatot Subroto, We thank you and appreciate your trust to stay at our hotel and for sharing your feedback about your stay with us. We do apologize for the inconvenience you have experienced during the lunch time. Your very positive advice is very well noted and has been shared to the team concerned. We can ensure that it will not be happening again in the future. We do hope you would offer us another opportunity to welcome you back again in the future. Please feel free to contact our Front Office Manager by email fo… if you need any further assistance for your upcoming stay at our hotel. Thank you for your kind attention. Sincerely, A. Malik Azhary General Manager

Good stay

Customer review rating 4.5/5

Karen Business - 12/02/2020 Confirmed reviews ALL

Breakfast can be better. Pls make sure the food is hot. Omelette and eggs shall not pre cook until the customer request.

Dear Mrs. Karen, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

Clean room but need to be reviewed

Customer review rating 4.5/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

The room was clean and nice, however the room’s equipment need to be reviewed, especially for hair dryer, it was a small voltage dryer (400 watt) and very slow, for women it’s not nice - took more time to drying the hair and didn’t look like a 4* equipment. The bed said as double bed but actually it’s twin sharing combined to one.

Dear Mrs. Karen Okta, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Gatot Subroto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Malik Azhary General Manager

Nice & cozy hotel

Customer review rating 4.5/5

Gus O. Business - 09/02/2020 Confirmed reviews ALL

Whàt a nice & cozy hotel to stay Good food & meal Minus in TV satellite & room internet connection Lack the bathroom at swimming pool

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services , especially at restaurant and bellman . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

Good stay

Customer review rating 4.5/5

Achmad L. W. P. Business - 08/02/2020 Confirmed reviews ALL

Nice food, nice staff, good stay

Dear Mr. Achmad, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

NIce room and facilities

Customer review rating 4.5/5

Steven Business - 07/02/2020 Confirmed reviews ALL

The room is nicely decorated and well equipped. However, the services are not so great. Take very long time to check in and the room service are not quite detailed when cleaning the room.

Dear Mr. Steven, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially for check in process and cleanlines of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Malik Azhary General Manager

GOOD STAY

Customer review rating 4.5/5

Budianto A. Couples - 07/02/2020 Confirmed reviews ALL

I STAY IN YOUR HOTEL OFTEN. IT IS ONE OF MY FAVOURITE

Dear Mr. A. Budianto, We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

Three weeks in Jakarta

Customer review rating 4.5/5

Alan W. Business - 04/02/2020 Confirmed reviews ALL

This is my second stay here as I was here in Nov/Dec which was my first visit. With my office across the road in K-Link Tower, the Mercure Gatot Subroto is a perfect location for me. Bizarrely, my booking for this trip didn't work out as confirmed with the front desk in December. My room had been given to someone else but I was upgraded to a suite but only for the first night (a Tuesday) so I asked could I change rooms on the Saturday but this wasn't approved. Once in 2418 I found that the USB charging port wasn't working. Maintenance came and found it was because there was no cable on the other side but they went and got one to install. Even then the USB port only works when the TV is turned on. All of the staff here are so committed to ensure my stay here is satisfactory and this is really appreciated. It's a shame that smokers are so well catered for with having an exclusive lounge area for them, clearly a non-smoker like me is in the minority here. This is quite unusual in my experience. I've had dinner in the hotel on several nights but find the menu a bit limited. I often eat Asian food but it would be nice to see pizza being available or chicken in the basket for example. There are generally always Bluebird taxies available which is convenient. The laundry service is efficient and housekeeping always keep my room looking good. I'd asked for a copy of the Coronovirus leaflet on display for a military training course I'm running next week but this wasn't approved sadly. I only wanted the cartoon strip across the middle to use to illustrate the signs and symptoms. Vanny on the front desk is always polite and friendly and always talks, but most of the staff are the same. The security outside the front door seems a bit strange as people just by-pass the screening arch anyway. I'm happy to highly recommend this hotel and I consider it one of the best run mercure Hotels I've used. Terima Kasih Banyak PS - Ive now handed two drinks vouchers back because Bir Bintang isn't offered under the voucher scheme.

Dear Mr. Alan W., Warmest greeting from Mercure Jakarta Gatot Subroto, We really appreciate and thank you for taking the time to provide us with such detailed feedback about your stay with us. We are deeply elated that we have been your constant hotel of choice when you’re in Jakarta. It is a boost for the team to know that you are satisfied or our service and to get a very positive comment from a wonderful guest like you. As always, please do not hesitate to let us know if you need any further assistance on your next stay with us. We look forward to welcoming you back to our hotel in the near future. Thank you and Kind Regards, A. Malik Azhary General Manager

Good place

Customer review rating 4.5/5

Anonymous Business - 04/02/2020 Confirmed reviews ALL

I love the interior and their excellent service

Dear Valued Guest, Thank you for taking the time to leave a positive feedback of your recent experience at our hotel. We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, A. Malik Azhary General Manager

Warm welcome. Friendly staff. Good view. Clean and spacious room. Smooth check in and out.

Customer review rating 4.5/5

Wahida A. L. Families - 30/01/2020 Confirmed reviews ALL

It would have great experience if not because of the flood tragedy and hotel location.

Dear Mrs. Wahida Abdul l., We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

good stay

Customer review rating 4.5/5

Ni M. P. Couples - 28/01/2020 Confirmed reviews ALL

the meal/breakfast is very good

Dear Mrs. Ni Made p., We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Malik Azhary General Manager

Nice Place

Customer review rating 4.5/5

Peter M. H. Business - 27/01/2020 Confirmed reviews ALL

The place is strategic, close to shopping centers in the city of Jakarta

Dear Mr. Peter MS H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Gatot Subroto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Malik Azhary General Manager
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