Mercure Jakarta Gatot Subroto 4 stars

Customer review rating (ALL Rating) 4.9/5 2,169 reviews

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Description

Hotel extras

  • The hotel is a short drive from Soekarno Hatta International Airport.

  • Enjoy easy access to Pancoran, Kuningan, Rasuna Said, and Semanggi.

  • Take the first exit towards Semanggi from the Inner Ring road.

  • The hotel is 10 min by foot from Dirgantara Monument in Pancoran.

  • Dine in style at our restaurant with amazing views of Jakarta.

Our accommodation(s)

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Hotel location

Mercure Jakarta Gatot Subroto

Jalan Gatot Subroto Kav. 1, Kuningan Barat, Jakarta Selatan
12790 JAKARTA
Indonesia

GPS:-6.239133, 106.828591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  2,169 reviews

TripAdvisor Rating  4.7/5  1,293 reviews

Nice Stay with Potential, but Service Consistency Needs Serious Attention

TripAdvisor rating 3.0/5

Jondoli TripAdvisor review

Reception Wani at reception was warm and friendly — thank you for that. Unfortunately, the check-in felt rushed and lacked essential information. Details about the pool, gym, and Wi-Fi access were not explained. In most Mercure hotels, this is standard SOP. Only breakfast and floor preference were mentioned. A clearer and more complete briefing would be greatly to improve the arrival experience. Restaurant Resti (waitress) was kind and sincere — she just needs more confidence when explaining menu items. She has good potential. The grilled ribs were enjoyable. However, the Ketoprak Harum Wangi was far below expectations for a featured local dish. Serving peanut sauce in a teapot may look aesthetic, but functionally it fails. The sauce portion was insufficient compared to the large serving. The vermicelli was watery and poorly drained, and the peanut sauce texture was coarse and not well blended. It honestly did not reflect authentic ketoprak. If this is meant to represent Indonesian cuisine, more research and care are needed. International guests deserve a better introduction to local food. Welcome drink information was inconsistent. Initially, I was told any drink was allowed. Later, another waiter stated only juice was included. This inconsistency — combined with a rather unfriendly tone — It shows a need for better staff alignment and training. Room The room was very spacious, clean in design, and comfortable. The view was also excellent. There was only one major issue: the hot water did not work properly. I had to run the hot water for 8–10 minutes, even with the handle turned fully to hot, and it still never became truly hot — only slightly warm. I called a technician, but he did not appear experienced or proactive. He simply said I needed to wait longer, which I found quite amusing. Imagine returning to the hotel late at night and having to wait 10 minutes just for warm water — and even then, it was not hot. Unfortunately, the issue was never resolved, and I had no choice but to accept the bathroom water system as it was. Additional Note The hotel also does not provide holding or receiving service for outside food deliveries (which I understand is part of their policy). However, this makes it even more important to maintain strong food quality in the hotel restaurant. For guests ordering food from outside, it would be best to arrange direct meet-ups with the courier. Clear communication of this policy to guests would also be helpful to avoid confusion.

Customer review rating 5.0/5

Dadi M. Families - Confirmed reviews ALL

Nyaman

Dear Mr M., Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto

Customer review rating 4.5/5

S. S. Couples - Confirmed reviews ALL

Good experiences

Dear Ms S., Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto

Customer review rating 5.0/5

I. I. Solo - Confirmed reviews ALL

The stay was comfortable. The room was clean, and the staff were friendly and helpful.

Dear Mr i., Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto

Customer review rating 5.0/5

A. A. Couples - Confirmed reviews ALL

Good job🔥

Dear Mr A., Thank you very much for taking the time to share your positive review. We are delighted to know that you had a great stay with us and that your experience met your expectations. Your feedback is truly appreciated, and we sincerely hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Martha Indriana Sr. Marcom Executive, Mercure Jakarta Gatot Subroto

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Other web-users rate our hotel

  • 433 reviews 8.7/10 Location
  • 2,258 reviews 9.5/10 Room
  • 4,125 reviews 9.5/10 Service
  • 110 reviews 9.7/10 WiFi
  • 2,758 reviews 9.6/10 Food
  • 1,490 reviews 9.6/10 Breakfast
  • 925 reviews 9.6/10 Cleanliness
  • 655 reviews 9.3/10 Amenities

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