all seasons Jakarta Thamrin Hotel 3 stars

I came at around 15.00 n room was unavailable so I waited for over an hour n after several complaints. The call operators were also so slow either answering the phone or sending amenities.

it has a great location thats why i kept coming back here. however the service is really out of accor standard. not so friendly sometimes rather annoyingly rude. well some accor people could try to experience them and see how they deal with the guests. ive been woken up by door knocks in the morning just asking for laundry. they have terrible services and way of running their management.

Rightly located at oriented transport area. The room very clean, staff are friendly.

I was so satisfied, I will come back & stay again soon.

Friendly environment and good services

Very close to the mrt station located right in the center of jakarta love the location, services, and foods

Service was amazing. staff were nice, friendly, and helpful; especially the security team. Accommodate pretty much everything I need during my stay :) Located pretty close to the malls and bank.

Super comfy and the crew is so nice and friendly, Terimakasi banyak all season. We will back again soon

Good room to have staycation! Its a very good room with reasonable price. But there's 1 thing bothering me till now. I tried dine at skyloft with my partner and it really bothers me that your staffs like doesnt care about health protocol. As a person who works at FB dept in a 5 stars hotel, i know that we need to do whatever it takes to make our guests feel comfortable during this pandemic. I saw that none of your staff wearing handgloves and it creeps me out. And at some points one of your staff (i guess the supervisor or manager because he's wearing a different uniform), he just standing at the bar counter talking to the server with mask off. I mean, you guys know about health protocol right? Once again, i work at F&B dept also. Not once i put off my mask in front of the guests. It seriously bothering me. It will be best if you can train or bring awareness to your staff about health protocol. You can stop this pandemic time right away with a small thing like following protocol. Too bad regarding this experience. Actually we really enjoy staying in your room. It have a great view, nice bed (thanks for the candy pillow!). But i wont be back anytime soon just because my bad experience in the skyloft. Too bad since we really like your room but a simple thing can ruin the trip. Hope you guys improving soon. Thanks for the FO and HK team for giving me a comfortable room to sleep!

All good

Great service, above expectation, excellent breakfast, bed is comfy, upon checkout they let me extend the room more than 06.00PM because i was caught by traffic jam, last thing i forgot something in my room, the nextday i came back and i took the thing. Thank you

An affordable option in the heart of Jakarta city centre. It is also located right next to an MRT Station, which makes commuting easy. Downside: some things in the rooms can be improved such as the TV + aircon.

Rest and dine at all seasons very much WORTH IT! Moreover, the service of the Banquet/Restaurant staff, Mas Rofiq, is very friendly and warm. as well as the Chef on duty at night, received complaints well and educated the kinds of broths used, plus were given delicious complimentary gifts. One that needs to be IMPROVED ... the room sheets and blankets need to be repaired because they are torn and not suitable, some look old.

Pro’s; Fast Check in, free room upgrade, warm welcome, friendly reception, cleanliness, ac working well, value for money, great view Con’s; (pls pay attention on this to avoid other guest complain) - Security always ask unnecessary question to every guest the purpose to come to the hotel and it less privacy and uncomfortable for us as a guest. - The AC in the alley is not working and causing hot maybe this initiative to reduce electricity bill. - im happy for free room upgrade but i will be more happy if you gave me real queen bed size not a twinbed stick together and look a like a queen bed. I rather to stay in standard room with real queen bed instead of what so called “upgraded room” but fake queenbed size. The feel completely different when you sleep and the mid part of bed slightly downed. - the accrual nights still doesn’t show in my membership dashboard, I don’t know whether its a glitch in your system but its different with my previous stay in mercure where the accruals night will show up right after the day im checked out.

One of my favourite for Accor properties. Very strategic location, in front of MRT station and walking distance to Grand Indonesia and Plaza Indonesia. The room is as usual clean and comfortable. Thank you for some complimentary as Platinum member. Waiting for your up-dating on my account for qualifying nights.