Dear Mr Hashemi, Thank you for your kind review! We’re delighted to hear that you had a pleasant stay and appreciated the attentiveness and responsiveness of our staff. Your feedback means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Sincerely, Ade Fita Duty Manager

Dear Ms Noraishah, Thank you for your lovely review! We’re delighted to hear that you enjoyed our convenient location, spacious room, comfortable bed, and cleanliness. It’s great to know that being within walking distance of the train station made your stay even more convenient. We truly appreciate your kind feedback and look forward to welcoming you back again soon! Sincerely, Ade Fita Duty Manager

Dear Ms Mayasari, Thank you very much for sharing such a wonderful review! We are delighted to know that you enjoyed our strategic location and found the nearby KRL, MRT, and LRT stations convenient for exploring Jakarta. It is also great to learn that you appreciated the variety of restaurants, cafés, local food, convenience stores, and shopping areas within easy reach. We truly appreciate your kind recommendation and look forward to welcoming you back for another enjoyable stay on your next visit to Jakarta! Sincerely, Ade Fita Duty Manager

Dear Ms Ayu, Thank you for sharing your positive feedback with us. We are delighted to know that you appreciated our strategic location and enjoyed our breakfast. We truly appreciate your kind review and look forward to welcoming you back to All Seasons Jakarta Thamrin for another pleasant stay. Sincerely, Ade Fita Duty Manager

Dear Mr. Kok W. C., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our staff very friendly and welcoming. We sincerely appreciate your constructive comments from a business traveler’s perspective. Your feedback regarding the breakfast variety—specifically adding soup-based options for longer stays—as well as the workspace size and lighting in our newly renovated rooms, has been noted and shared with our management and operational teams for review and future improvements. Additionally, we apologize for the disturbance caused by the mosquito in room 902. We have alerted our housekeeping and pest control teams to address this immediately. Thank you again for helping us improve our services. We hope to have the opportunity to welcome you back for an enhanced stay in the near future. Best regards, Dwi Rizkiyanto Front Office Manager

Dear Mr W., Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to know that you appreciated the excellent customer service provided by our team. At the same time, we sincerely apologize for the various inconveniences you experienced during your stay. We are particularly concerned to learn about the issues with the room layout, curtains, refrigerator, unpleasant odor, exhaust fan noise, and shower water pressure. We also regret that your laundry requests and room supplies were not handled consistently as expected. Your comments regarding the breakfast replenishment and attentiveness of our restaurant team are equally important to us. Please rest assured that we have taken note of your feedback and will coordinate with the relevant departments to investigate these matters and improve our procedures and service consistency. Your comments are valuable in helping us identify areas that require further attention. We truly appreciate your honest feedback and hope to have the opportunity to provide you with a much more comfortable and enjoyable experience on your next visit. Sincerely, Ade Fita Duty Manager

Dear Mr. Jayanth P., Thank you for taking the time to share your review! We're thrilled that you enjoyed our great location, reasonable rates, and the breakfast on our rooftop. We sincerely apologize for the inconvenience and distraction caused by our ongoing renovations. We are working hard to enhance our guest experience, and we truly appreciate your patience and understanding during this time. We hope to welcome you back again soon to enjoy an even better, fully refreshed stay! Best regards, Dwi Rizkiyanto Front Office Manager

Dear Mr. Timur Asyari, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful stay overall and enjoyed our comfortable accommodations, delicious food, rooftop views, and convenient access to public transportation and the airport train. Your kind words about our friendly team mean a lot to us. We sincerely apologize for the unacceptable wait time you experienced for your dinner at our restaurant, especially given that it was not a peak period. We understand how frustrating it is to wait an hour without any updates, and we deeply appreciate your constructive approach in sharing this with us. Please rest assured that your review has been kept strictly private as requested. We have shared your detailed comments directly with our Food & Beverage management team for internal evaluation to review our kitchen workflows, communication, and overall service speed. Thank you once again for your valuable insights, which help us refine our guest experience. We look forward to welcoming you back for an even smoother dining and staying experience in the future. Best regards, Dwi Rizkiyanto Front Office Manager

Dear Mr. Anwar Rasyid Yuwono, Thank you very much for your kind words and for considering us the best hotel! We truly appreciate your support and are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back to All Seasons Jakarta Thamrin for another wonderful experience. Warm regards, Dwi Rizkiyanto Front Office Manager

Dear Ms. Elia Jane Sisih, Warmest greetings from all seasons Jakarta Thamrin. This is to acknowledge and thank you for your comments related to your recent stay with us. It is indeed gratifying to learn that we have met your expectations. I really appreciate your feedback and I look forward to welcoming you again to our hotel. Sincerely yours, Dwi Rizkiyanto Front Office Manager

Dear Ms. Bianka M., Salam hangat dari all seasons Jakarta Thamrin. Kami sangat berterima kasih atas komentar Anda terkait dengan kunjungan Anda baru-baru ini bersama kami. Sungguh menyenangkan mengetahui bahwa kami telah memenuhi harapan Anda. Kami sangat menghargai umpan balik Anda dan kami berharap dapat menyambut Anda lagi di hotel kami. Hormat kami, Dwi Rizkiyanto Front Office Manager

Dear Ms. Siti S. A., Thank you for taking the time to share your kind review. We are delighted to know that you found our hotel clean and comfortable, and that you enjoyed your stay with us. We are especially pleased to hear that you loved the rooftop breakfast view. It is one of the highlights we are proud to offer, and we are glad it made your dining experience even more memorable. Your kind words are truly appreciated and serve as great motivation for our team to continue providing a comfortable stay and warm hospitality for every guest. We sincerely look forward to welcoming you back to all seasons Jakarta Thamrin for another enjoyable stay in the near future. Best Regards, Dwi Rizkiyanto Front Office Manager

Dear Mr. Divva S., Thank you for taking the time to share your feedback regarding your recent stay at all seasons Jakarta Thamrin. We are pleased to know that you enjoyed our strategic location, breakfast, and the service provided by our reception team. It is always encouraging to hear that these aspects contributed positively to your stay. We also sincerely appreciate your feedback regarding the housekeeping service. We apologize that your room had not been cleaned when you returned at 1:00 PM on your second day. We understand how important timely housekeeping is for our guests' comfort. Although our team offered to clean your room, we completely understand your decision to decline the service as you were attending an online meeting. Please rest assured that your feedback has been shared with our Housekeeping team for review to ensure better coordination and timelier room servicing whenever possible. Your comments are invaluable in helping us improve the experience we provide to our guests. Thank you once again for your valuable feedback and for choosing all seasons Jakarta Thamrin. We sincerely look forward to welcoming you back and providing you with an even more comfortable and seamless stay in the future. Best Regards, Dwi Rizkiyanto Front Office Manager

Dear Ms Amy, Thank you for taking the time to share your feedback. We are delighted to know that you had a pleasant stay and that our friendly reception team and the variety of our breakfast made a positive impression on you. At the same time, we sincerely apologize for the condition of the shower, bath towels, and floor mat. We truly appreciate you bringing these matters to our attention. Please rest assured that we have shared your feedback with our housekeeping and engineering teams for immediate inspection and improvement, as maintaining a clean and comfortable environment for our guests is our priority. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay. Sincerely, Ade Fita Duty Manager

Dear Mr Zidni A., Thank you for your great review! We’re delighted to know that you enjoyed our convenient location, with the MRT station just steps away from the hotel, making it easy to travel around the city and visit destinations such as GBK. We truly appreciate your feedback and look forward to welcoming you back for another comfortable stay. Sincerely, Ade Fita Duty Manager

Dear Mr Ameer, Thank you for your wonderful review. We are delighted to hear that you had a comfortable stay and enjoyed our strategic location with easy access to the LRT/MRT and nearby attractions. It is great to know that you appreciated the cleanliness of the room and the service provided by our team. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay in the future. Sincerely, Ade Fita Duty Manager

Dear Ms Nurul I., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the air conditioning, bathroom condition, bath towel quality, and the missing bottle opener for the mineral water. Please rest assured that your comments have been shared with the relevant teams for immediate attention and improvement. Providing a comfortable stay is very important to us, and we regret that we did not meet your expectations on this occasion. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much better experience in the future. Sincerely, Ade Fita Duty Manager

Dear Ms. Firzanah I., Thank you for taking the time to share your detailed feedback and for continuously choosing All Seasons Jakarta Thamrin for your stays. We sincerely regret to learn that your recent experience in our newly renovated room did not meet the standards and comfort you previously enjoyed with us. Please accept our apologies regarding the cleanliness issues you encountered, including the fake lashes found upon arrival, the hair on the pillowcase, worn linen condition, and the musty smell from the towels. This is certainly not the level of housekeeping quality we strive to deliver, and your comments have been shared directly with our Housekeeping team for immediate review and corrective action. We are also sorry for the inconvenience caused by the iron and ironing board condition, as well as the limited availability during your second request. We understand how frustrating this must have been, especially with the room layout making it difficult to use the iron comfortably. Your remarks regarding the new room configuration, desk accessibility, power socket placement, and overall room functionality are highly appreciated and will be reviewed carefully with our management and design teams as part of our ongoing improvement process. At the same time, we truly appreciate your positive comments regarding the upgraded TV and enclosed toilet concept in the new room design. Thank you once again for your honest feedback, as it helps us improve both our facilities and service standards. We sincerely hope to have another opportunity to welcome you back and restore your confidence in us. Warm regards, Dwi Rizkiyanto Front Office Manager