Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.6/5 3,034 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,034 reviews

Customer review rating 5.0/5

Mohammad A. Families - Confirmed reviews ALL

Wonderful experience at Fairmont Jakarta. Suite room very spacious with great view of golf course. Fairmont Gold lounge was very nice offering good breakfast and evening dinner and many thanks for Mr Mokhtar from Gold lounge for his fast check in process. Spectrum main restaurant breakfast is amazing and I want to say thank you for Ms Ary for looking after all the guests at the breakfast. The crown restaurant is very nice located at level 22 with amazing view Highly recommend hotel Fairmont Jakarta ⭐ ⭐ ⭐ ⭐ ⭐

Dear Mr. Mohammad A., Thank you for your generous feedback regarding your recent stay at Fairmont Jakarta. We are thrilled to hear that you had an amazing experience and enjoyed the spacious suite with a beautiful view of the golf course. It is wonderful to know that the Fairmont Gold lounge met your expectations with its offerings, and we appreciate your kind words for our team member, Mokhtar and Ary for their attentive service during your visit. Your recommendation means a lot to us and encourages our team to continue delivering exceptional hospitality. We look forward to welcoming you back in the near future for another remarkable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.0/5

Fivyolen H. Families - Confirmed reviews ALL

Staff were nice, clean and great!

Dear Ms. Fivyolen H., Thank you for taking the time to fill our online feedback form and thank you for your kind words. We are delighted to hear that you enjoyed your stay and appreciated our staff and cleanliness. Your feedback is highly valued, and we hope to welcome you back in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.5/5

Hansen K. Families - Confirmed reviews ALL

2 days stay at Fairmont... Friendly and very helpful receptionist.. as a platinum member I was upgraded 2 levels and because I was waiting for the room to be cleaned I was given 2 extra complementary drinks.. we were given on the 32nd floor, the highest floor and the room was spacious... The breakfast was also delicious and quite complete... the staff at Spectrum were also very friendly even though it was busy...

Dear Hansen K., Thank you for your kind feedback regarding your recent stay at Fairmont Jakarta. We are delighted to hear that you enjoyed your complimentary upgrade and the spacious accommodations on the 32nd floor. It is wonderful to know that our team provided friendly and helpful service, particularly during breakfast at Spectrum. Your appreciation for our offerings motivates us to continue delivering exceptional experiences for our guests. We look forward to welcoming you back in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.0/5

Andri M. Families - Confirmed reviews ALL

We had a very pleasant stay with our family. The room was comfortable and well-prepared, and the team was attentive and helpful throughout our visit. We truly appreciated the thoughtful touches for our daughter’s birthday, which made our stay even more special. Overall, it was a warm and memorable experience, and we look forward to coming back again

Customer review rating 4.0/5

Khiko R. Couples - Confirmed reviews ALL

I'm very happy with my experience staying in Fairmont Senayan. The room is spacious and well crafted. Room service team also providing us with their best service quality. Some things that I think might you need to considered are below: 1. During check-in process, I was kinda dissatisfied because the front desk didn't acknowledge my request which I have already stated on my AllAccor app. Even worse, I already reconfirmed through formal email before my check in time about my request but the front desk told me that she didn't get my request. One bad experience I have received from a 5 stars hotel. 2. Spectrum restaurant was quite crowded when I'm about to have a breakfast. If I may suggest, if you guys know that on certain period that the breakfast restaurant going to be a full pack, please kindly inform the guests in advance. Lucky for us, the restaurant manager politely to ask us to move to 1945 when they are aware there were a bit long queues during breakfast. But it will be amazing services if you guys let the guest know in advance and give us an early information that there will be another places to have breakfast before we went downstairs. 3. If possible, please add and enhance more your in-room entertainment. I was kinda shock knowing your tv unit is an outdated model and the entertainment channels are still in low-res quality. Aside from those suggestions, I really enjoyed my time in Fairmont and looking forward to have a better experience soon.

Other web-users rate our hotel

  • 983 reviews 9.5/10 Location
  • 1,990 reviews 8.9/10 Room
  • 6,014 reviews 9.6/10 Service
  • 25 reviews 7.6/10 WiFi
  • 3,209 reviews 9.6/10 Food
  • 1,591 reviews 9.6/10 Vibe
  • 1,564 reviews 9.6/10 Breakfast
  • 1,118 reviews 9.4/10 Amenities

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