Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.7/5 3,015 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Room 1

Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,015 reviews

Customer review rating 3.5/5

Danny O. Families - Confirmed reviews ALL

Dear Mr. Danny O., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our convenient location and spacious room. However, we sincerely apologize that the bed and pillows did not provide the level of comfort you were expecting. We would like to share that we do have options for a firmer mattress and firmer pillows, which our guests may request during their stay. We have now noted your preference for a harder mattress and firmer pillows in our records, and we will make sure these are arranged for you prior to your next stay with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back for a much more comfortable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 5.0/5

Douglas B. Business - Confirmed reviews ALL

Dear Mr. Douglas B., Thank you for your kind words regarding your stay at Fairmont Jakarta. We are delighted to hear that you found your experience wonderful and restful. Your positive feedback is greatly appreciated. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.0/5

Datuk M. R. B. A. W. Families - Confirmed reviews ALL

Dear Datuk M. R., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our service and found our team accommodating, as well as your check-in and cleanliness experience. We sincerely apologize for the inconvenience you experienced with the air conditioning. We understand how uncomfortable it can be when the room temperature fluctuates between being too warm and too cold. Your feedback has been shared with our Engineering team for further review and improvement. Regarding the pillows, we would like to share that we do have firmer pillow options available, which can be requested at any time during your stay. We regret that we were not aware of your preference during this visit and therefore could not arrange this for you. We truly appreciate your feedback and hope to have the pleasure of welcoming you and your family back, where we look forward to providing you with a more comfortable and enjoyable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.5/5

Rahayu P. N. Families - Confirmed reviews ALL

Dear Ms. Rahayu P. N., Thank you for sharing your positive experience with us. We are delighted to hear that your request for a baby crib was met and that your son had a restful night. We appreciate your understanding regarding the busy holiday period and are pleased that you enjoyed your stay overall. We look forward to welcoming you and your family back for another memorable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.0/5

Ahmad R. Couples - Confirmed reviews ALL

Dear Mr. Ahmad R., Thank you for sharing your feedback following your recent stay at Fairmont Jakarta. We are delighted to know that you enjoyed your stay and were pleasantly surprised by the upgrade to our Sky Suite Apartment. It is also wonderful to see that you rated your arrival and accommodation highly, and we truly appreciate your continued loyalty as a Platinum member of ALL – Accor Live Limitless. We also noticed that you rated our breakfast selection 70/100. We would greatly appreciate it if you could share a little more about what was missing or what you felt could be improved. Your feedback on the variety, quality, or selection of our breakfast offerings would be especially valuable to us as we continuously strive to enhance the experience for our guests. Thank you once again for your kind feedback and for helping us improve. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for another memorable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Other web-users rate our hotel

  • 876 reviews 9.6/10 Location
  • 1,903 reviews 8.8/10 Room
  • 5,379 reviews 9.5/10 Service
  • 23 reviews 7.8/10 WiFi
  • 3,029 reviews 9.5/10 Food
  • 1,575 reviews 9.6/10 Breakfast
  • 1,507 reviews 9.6/10 Vibe
  • 969 reviews 9.3/10 Amenities

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