Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.6/5 3,055 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,055 reviews

Customer review rating 5.0/5

Idyllia M. D. Families - Confirmed reviews ALL

"I had a fantastic stay! The hotel room was excellent—spotless, well-designed, and incredibly comfortable. What really stood out, though, was the service; the staff were so friendly and went above and beyond to make me feel welcome. I will definitely choose the Fairmont again for my next trip!"

Dear Idyllia M. D., Thank you for your kind words regarding your recent stay at Fairmont Jakarta. We are thrilled to hear that you found our location convenient and enjoyed the comfort of your room. It is especially rewarding to know that our staff made a positive impression with their exceptional service. We look forward to welcoming you back for your next visit and providing you with another unforgettable experience. Sincerely, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Customer review rating 5.0/5

Dewi N. Families - Confirmed reviews ALL

I requested to decor our room and the team did a perfect decoration for us .. Thank you so much

Dear Dewi N., Thank you for your kind words regarding your recent anniversary stay at Fairmont Jakarta. We are delighted to hear that our team was able to create a perfect decoration for your special occasion. It is always our aim to provide memorable experiences for our guests, and your feedback encourages us to continue our efforts. Sincerely, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Customer review rating 5.0/5

Suzie S. Families - Confirmed reviews ALL

I think Fairmont Hotel is the best hotel in Jakarta now. The restaurants are great and the food excellent.

Dear Suzie S., Thank you for your kind words regarding your recent stay at Fairmont Jakarta. We are delighted to hear that you found our hotel to be comfortable and our dining offerings to your liking. Your positive feedback motivates our team to continue providing exceptional service and quality. We look forward to welcoming you back for another wonderful experience. Sincerely, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Customer review rating 4.5/5

Theresa T. Families - Confirmed reviews ALL

First timer here, bringing my mom as in to celebrate her birthday. The hoteliers wete very helpful to decorate the room and the cake was delicious also. We also got the corner room, so the view was good. Overall, it's quite a comfortable stay, room was spacious, very good service.

Dear Theresa T., Thank you for choosing Fairmont Jakarta to celebrate your mother's special birthday. We are delighted to hear that our team was able to enhance your experience with thoughtful decorations and that you enjoyed the delicious cake. It is wonderful to know that you appreciated the spaciousness of your room and the views. We look forward to welcoming you back for another memorable stay in the future. Sincerely, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Customer review rating 4.0/5

Miftah F. Families - Confirmed reviews ALL

Our recent birthday staycation at Fairmont Jakarta during the post-Lebaran peak featured a blend of exceptional hospitality and minor coordination gaps. We chose our entry-level room over an available twin-bed upgrade to keep a pre-confirmed "decorated" setup, though the missing kids' tent and minimal decor made us wish we had prioritized the better room configuration. While the room itself was spacious and well-appointed, the breakfast experience at Spectrum was impacted by high demand, resulting in queues and slow refills on popular items. Ultimately, the stay was redeemed by a generous 2 PM late checkout and the world-class hospitality of Ms. Sherryra, whose gift of a framed caricature was a truly unique and cherished gesture

Dear Miftah F., Thank you for sharing your thoughtful feedback following your recent birthday staycation at Fairmont Jakarta. We are delighted that you chose to celebrate such a special occasion with us. We are pleased to know that you appreciated the spacious room, the late check-out arrangement, and most especially the warm hospitality extended by Ms. Sherryra. Your kind recognition of her thoughtful gesture will certainly be shared with her, as it is colleagues like her who truly bring memorable experiences to life. At the same time, we sincerely apologize for the shortcomings you encountered. We regret that the room decoration did not meet your expectations, particularly with the missing elements, and that the breakfast experience at Spectrum was impacted by high demand. Your feedback highlights important areas where we need to improve our coordination and service flow, and this has been shared with the relevant teams for immediate attention. We truly appreciate your honest and balanced feedback, and we hope to have the opportunity to welcome you back for an even more seamless and memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Other web-users rate our hotel

  • 976 reviews 9.5/10 Location
  • 2,002 reviews 8.8/10 Room
  • 5,975 reviews 9.6/10 Service
  • 23 reviews 8/10 WiFi
  • 3,194 reviews 9.6/10 Food
  • 1,615 reviews 9.6/10 Vibe
  • 1,601 reviews 9.5/10 Breakfast
  • 1,089 reviews 9.4/10 Amenities

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