Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.6/5 2,698 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,698 reviews

TripAdvisor Rating  5.0/5  4,115 reviews

Certificate of excellence 2024

Amazing Stay with Just Little Hiccups

TripAdvisor rating 5.0/5

jendtrave Families - TripAdvisor review

Stayed in one of the suites as I have multiple bookings for an event and stay was great. Check in handled by Charlie for multiple rooms and was superb as he tried to accommodate my requests despite the full occupancy - all went well. Well done and thanks a lot Charlie. As I managed to enter all rooms booked - best part of it, seamlessly clean. Le Labo amenities always become my favorite part of Fairmont stay. Breakfast at Spectrum was great with all staff being attentive. I requested for late check out as event was so tiring but could not get any due to high occupancy - another little down side was not so friendly receptionist I encountered, and this person definitely is not within Fairmont Hospitality standard (probably this person did that because I booked under corporate rate 😋, just saying). Overall, it was amazing stay and few hiccups are meant to happen. Definitely recommended to stay here for family, business, solo travelers.

Top notch business hotel in Jakarta

TripAdvisor rating 5.0/5

Neil C TripAdvisor review

The hotel and service was spotless and spectacular. The staff was friendly and always helpful, they treated me like family. The dining options were excellent and the connection to the mall made it that you did not have to leave the complex, everything you needed was right there. The gym and spa were great.

Well located to shops, resturants, HSBC.

Customer review rating 4.0/5

Jim Couples - Confirmed reviews ALL

You really need a pool service, no bar or anyone even doing random checks for guests needs. Its 30 degrees outside, might think that people would like a cool drink whilst sitting in the sun???

super comfort!

Customer review rating 5.0/5

Norliza Z. Business - Confirmed reviews ALL

love the hospitality and the room services by the helpers! so clean and tidy!

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

The price point for this hotel is ridiculous. On so many levels this stay was unpleasant. One way it was NOT unpleasant was the people. Your staff is wonderful and they work very hard. This is a failure of Fairmont management. You have YOURSELVES to blame, NOT your employees.

Dear Valued Guest, Thank you again for taking the time to meet with me personally and share your valuable feedback. I sincerely apologize once more for the issues you encountered during your stay. I appreciate your patience and the detailed list of defects you provided, which will be incredibly helpful in addressing and rectifying the concerns you raised. Please be assured that we are actively working on resolving these matters to ensure that future guests do not face similar experiences. Your feedback is important to us, and we are committed to making the necessary improvements. Once again, I truly regret that your stay was not up to our usual standards, but I hope you will give us another chance to provide you with the exceptional experience that we are known for. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

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Other web-users rate our hotel

  • 842 reviews 9.5/10 Location
  • 1,745 reviews 9.1/10 Room
  • 4,699 reviews 9.6/10 Service
  • 19 reviews 8.1/10 WiFi
  • 2,243 reviews 9.6/10 Food
  • 1,123 reviews 9.7/10 Vibe
  • 1,046 reviews 9.5/10 Amenities
  • 806 reviews 9.5/10 Breakfast

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