Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.6/5 2,989 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,989 reviews

Customer review rating 4.5/5

M. M. Couples - Confirmed reviews ALL

Awesome, nothing else!

Dear Mr. M., Thank you for your kind words. We are delighted to hear that you had a superb experience at Fairmont Jakarta. Your positive feedback motivates our team to continue delivering exceptional service. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 4.0/5

Kin S. L. Solo - Confirmed reviews ALL

This is my second stay here. I was kind of not impressed during my first stay. However when I arrived from Fairmont, a lady Lobby Ambassador assisted me up to to the Gold Lounge. Fortunately I was handled by Ms. Evelyn on the checkin process. She was very proffesional on the whole process. She escorted me to my room and followed by a brief hotel tour. I went to my room after that and sneak up to enjoy their afternoon tea. Ms Cynthia was warm and smiley. She served me drinks and set of pastries. I had a good canapy too and was fascinated with their daily change of foods based from Japanese to Italian and so on and so forth. There are more warmth and life within the Gold Lounge especially when I observed Ms Gisela actively entertaining guests and assisting every corners wherever needed.. On the day before I checked out, Ms Yolanda spoke with me. She is nice yo iron out all my bad feeling towards the hotel. I have promised to come back as long as Ms Cynthia, Ms Evelyn and Ms Yolanda are still with the hotel. They represented the 8 points that I marked for my stay. To me, Ms beautiful Cynthia and Ms. Charming Evelyn really managed the Lounge like Gold. Well done girls

Customer review rating 5.0/5

Mohamed G. H. B. Business - Confirmed reviews ALL

Perfect

Dear Mr. Mohamed G. H. B., Thank you for your kind words regarding your stay at Fairmont Jakarta. We are delighted to hear that you found your experience comfortable and perfect. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Goodbye and best regards, Fairmont Jakarta

Customer review rating 4.5/5

Sangwoo S. Business - Confirmed reviews ALL

cozy

Dear Mr. Sangwoo S., Thank you for your kind words regarding our service and the cozy atmosphere of our hotel. We are delighted to know that you had a positive experience during your stay. Your feedback is greatly appreciated. We hope to welcome you back soon. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 3.0/5

Slade P. Solo - Confirmed reviews ALL

The hotel is so big, can be difficult to find a staff member to help you. The room was beautiful, yet very old. I was upgraded, thank you. Tania and Dea on reception were fantastic. No pool drinks service. Bar doesn’t open until 5pm, unfortunately people were smoking cigars, which is so outdated and quite gross for the staff and a non smoker. Rooftop bar opens at 6pm, very beautiful! Overall I’d describe the stay as comfortable, yet soulless.

Other web-users rate our hotel

  • 944 reviews 9.5/10 Location
  • 1,968 reviews 8.9/10 Room
  • 5,874 reviews 9.6/10 Service
  • 23 reviews 7/10 WiFi
  • 3,155 reviews 9.5/10 Food
  • 1,626 reviews 9.7/10 Vibe
  • 1,591 reviews 9.6/10 Breakfast
  • 1,067 reviews 9.4/10 Amenities

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