Fairmont Jakarta 5 stars

Customer review rating (ALL Rating) 4.6/5 2,810 reviews

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Description

Hotel extras

  • A selection of 10 distinctive restaurants, lounges and bars

  • Underground passage linking the hotel to Plaza Senayan and Sentral Senayan office towers

  • Sky Suites offering the convenience of home within a 5-star setting, ideal for extended stays.

  • Parking garage and rooftop helipad for maximum convenience

Our accommodation(s)

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Hotel location

Fairmont Jakarta

Jl Asia Afrika No.8
10270 JAKARTA
Indonesia

GPS:-6.221751, 106.798688

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,810 reviews

TripAdvisor Rating  4.8/5  4,146 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Nanang F. R. Families - Confirmed reviews ALL

The most satisfied thing for us was about the good location of hotel. In the heart of Jakarta, next to GBK & connected to Plasa Senayan Mall via tunnel. The hotel was very crowded with the wedding & meeting events especially end of year. I've got upgraded as a Platinum member to the more spacious room but not like the other ALL Accor hotels I've ever stayed which provided a welcome amenities. The room was ok and service was average of 5 stars hotel. The 1945 restaurant staff was giving us great services.

Customer review rating 5.0/5

Jason B. Families - Confirmed reviews ALL

Fairmont is such a clean hotel,the staff are very friendly and accomodating.The food in the restaurant is very good. The security in the hotel is very tight.

Dear Mr. Jason B., Thank you very much for your wonderful feedback and for pointing a perfect rating for us. We are delighted to know that you found our hotel clean, comfortable, and enjoyable. Your kind comments regarding the friendliness and attentiveness of our staff, the quality of our restaurant offerings, and the high level of security are truly appreciated and serve as great encouragement to our entire team. Thank you once again for sharing your experience with us. We look forward to welcoming you back to Fairmont for another exceptional stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 5.0/5

Nicole A. Families - Confirmed reviews ALL

The rooms were beautiful and clean. The view from the 19th floor was wonderful. The restaurants were grand. The concierge staff was the absolute best! I would stay there again and again!

Dear Ms. Nicole A., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to learn that you enjoyed your stay, from the comfort and cleanliness of your room to the beautiful view from your room at 19th floor. It is also pleasing to know that our restaurants and overall facilities met your expectations. Most importantly, your kind recognition of our concierge team is greatly appreciated. We take great pride in providing attentive and professional service, and your comments will be shared with the team as encouragement. Thank you once again for your generous rating and kind words. We look forward to welcoming you back and providing you with another exceptional stay in the near future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta

Customer review rating 5.0/5

L. Y. T. L. Y. Business - Confirmed reviews ALL

Excellent Staff, Great cleanliness, Comfortable Stay Have always enjoyed my stay in Fairmont. However, during my last stay, the toilet had a very strong urine odor.

Dear L. Y. T., Thank you very much for your kind comments regarding our staff, cleanliness, and overall comfort. We are truly pleased to know that Fairmont Jakarta has consistently been your preferred choice and that you have generally enjoyed your stays with us. At the same time, please accept our sincere apologies for the unpleasant odor you experienced in the bathroom during your most recent visit. This is certainly not reflective of our standards, and we have shared your feedback with our Housekeeping team to ensure the issue is thoroughly addressed and prevented in the future. We genuinely appreciate you bringing this to our attention and look forward to welcoming you back for an even more comfortable and flawless stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Customer review rating 4.5/5

Kian B. Business - Confirmed reviews ALL

PERFECT ROOM. VERY GOOD GYM. VERY NICE BREAKFAST. FRIENDLY STAFF. RECOMMENDED.

Dear Kian B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the room, gym, breakfast, and found our staff to be friendly. Your recommendation is greatly appreciated, and we look forward to welcoming you back soon. Sincerely, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

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Other web-users rate our hotel

  • 944 reviews 9.5/10 Location
  • 1,894 reviews 8.8/10 Room
  • 5,780 reviews 9.5/10 Service
  • 24 reviews 6.2/10 WiFi
  • 3,109 reviews 9.6/10 Food
  • 1,531 reviews 9.5/10 Vibe
  • 1,475 reviews 9.5/10 Breakfast
  • 1,055 reviews 9.4/10 Amenities

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