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Novotel Jakarta Cikini Hotel 4 stars

Customer review rating 4.6/5 1,512 reviews

ALLSAFE approved hotel

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Novotel Jakarta Cikini
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+ 20 Services

Hotel extras

  • An ALLSAFE labelled and CHSE (Clean, Hygiene, Safety, Environment Sustainable) certified Hotel

  • Easy access to Jakarta's Central Business District and Sudirman Central Business District

  • Spacious Ballroom and 17 meeting rooms with GeNose C19 test facility

  • Food Exchange Restaurant, social dining restaurant serving multinational cuisine

  • InBalance Fitness with outdoor adult and kids swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage Paying
  • Bike rack facilities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 17 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Jakarta Cikini

Jalan Cikini Raya No 107 109
Cikini Menteng
Jakarta Pusat
10330 jakarta
indonesia

Tel: +622131937777

Fax: (+62)21/31935555

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 31.5km / 19.57 miles

  • By car

    SLIPI At 8km / 4.97 miles

  • By train

    STASIUN CIKINI At 0.5km / 0.31 miles

GPS :-6.195732, 106.839973

Our accommodation(s)

All our rooms feature a LCD TV with a wide variety of channels, high speed internet access, Digital clock with bluetooth speaker, in-room ironing facilities. Relax yourself in our smart and comfort modern room at Novotel Jakarta Cikini

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange by Novotel offers international buffet and a la carte options. It is a social dining hub that has a multiple seating concept and a live kitchen that allows direct interaction with the culinary team.

GOURMET BAR

Enjoy authentic cuisine inspired by global and local culinary themes such as Italian pasta, American burgers and Spanish tapas. Our locally sourced ingredients are fresher and more environmentally friendly.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 326

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Jakarta Cikini

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,512 reviews

TripAdvisor Rating 5.0/5

433 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, good view, good stay.

Customer review rating 5.0/5

Hermawan F. Solo - 14/09/2021 Confirmed reviews ALL

I have no problem with breakfast but for lunch and dinner please provide the Indonesian famous food i.e ant kinds of Soto (soto lamongan, soto betawi, soto seger etc) bakso, mie ayam. I remember during stay 8 days only one time have soto. Btw, all food are good, just because I am from village then need them.

Dear Hermawan F. N., We very much appreciate your comments regarding your stay at the Novotel Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunardi Song General Manager

The quarantine food needs serious improvement.

Customer review rating 3.0/5

Natalia Solo - 14/09/2021 Confirmed reviews ALL

The room was very clean and the staff was very nice, but the food was inaccurate with the description of the menu and many times arrived cold. Also, I was asked to change rooms because of a problem with a leak. In any other hotel I would expect an upgrade. Instead I got a slightly smaller room.

Dear Natalia Lobo Guerrero C., Thank you for sharing your stay at Novotel Jakarta Cikini. My team and I are very sorry that your experience did not live up to your expectations; let us convey our sincere apologies. Your comments regarding the food quality and the leaky room have been conveyed to the relevant department manager to be followed up on. I assure you that we have taken action to address and prevent the problem from recurring in the future. I personally want to make sure you will feel it in your next visit to our place. Feel free to contact me the next time you visit. Greetings, Sunardi Song General Manager

Good Stay

Customer review rating 3.5/5

Abdi R. B. Families - 08/09/2021 Confirmed reviews ALL

It's my pleasure to stay with Novotel Cikini. First I would like to say thank you for your kindly service. My first contact is Mr.Yuda (Panda), and passing my information to the team about our diet concern, and then Mr.Koko already pick up us at the airport with friendly greeting, then Mr.Yuda connected me to Pak Muklis from Kitchen team, all perfect.. the food is amazing, daily variant of food we had, and also pak muklis attention and caring, asking us weather we need something during the night. I would like to thanks to all your staffs during our quarantine. Best Regards

Dear Abdi Raja B. Christiawan, We very much appreciate your comments regarding your stay at the Novotel Jakarta Cikini. Your compliments about our Team especially Yuda, Koko and Muklis have been passed on to them and they were thankful for that. We will continue to strive to improve our facilities and services so that in the future you will return to stay and give five stars to Novotel Jakarta Cikini With best regards Sunardi Song General Manager

Repatriation/quarantine package with poor service

Customer review rating 2.5/5

Frank Solo - 08/09/2021 Confirmed reviews ALL

Room is great but room service during quarantine was lacking massively. - delays of meals of >30mins frequently happening - delivered meals not as per order/entirely wrong - portions very small (chicken steak of ~50grams, etc)

Dear Frank S., Thank you for sharing your stay at Novotel Jakarta Cikini. My team and I are very sorry that your experience did not live up to your expectations; let us convey our sincere apologies. Your comments regarding waiting time for the food and the small of portion have been conveyed to the relevant department manager to be followed up on. I assure you that we have taken action to address and prevent the problem from recurring in the future. I personally want to make sure you will feel it in your next visit to our place. Feel free to contact me the next time you visit. Greetings, Sunardi Song General Manager

Good stay

Customer review rating 5.0/5

Supriyanto H. Solo - 07/09/2021 Confirmed reviews ALL

Good hospitality Good menu

Dear Supriyanto h. S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunardi Song General Manager

Good stay 8D7N quarantine package

Customer review rating 4.0/5

Latief U. Business - 07/09/2021 Confirmed reviews ALL

Its my first time experience to stay for quarantine, overall is great, need litle bit improvement will become excellent.

Dear Latief U., Thank you for the four stars you gave to Novotel Jakarta Cikini, Glad to know that you enjoyed your visit at our Hotel. Hopefully on your next visit, we can get five stars from you See you again! Kind regards, Sunardi Song General Manager
Customer review rating 2.5/5

Anonymous Friends - 05/09/2021 Confirmed reviews ALL

So long waiting my room. even though I confirmed 1 day before. The breakfast not variable like another novotel

Dear Ibu S., Terima kasih telah meluangkan waktu untuk menceritakan pengalaman Anda kepada kami. Kami mohon maaf atas ketidaknyamanan yang Anda alami pada saat kedatangan. Pengalaman Anda telah kami ulas dengan Executive Housekeeper,Front Office Manager dan F&B Manager untuk memastikan bahwa pengalaman Anda yang sebelumnya tidak akan terulang di kunjungan selanjut nya. Kami akan terus berupaya untuk memastikan pengalaman tamu-tamu kami menyenangkan, dan berharap memiliki kesempatan untuk menyambut Anda kembali dalam waktu dekat. Salam hormat, Sunardi Song General Manager

Good stay

Customer review rating 4.0/5

Achmad.rivai Couples - 04/09/2021 Confirmed reviews ALL

Everything are great except waiting for food/room service

Dear Achmad Rivai N S., We thank you for your willingness to share this experience with us. Your comments regarding waiting time for the food have been conveyed to the relevant department manager to be followed up on. Hopefully in your next visit, a better experience you can feel Kind regards Sunardi Song General Manager

nice place and nice service

Customer review rating 5.0/5

T. W. Families - 03/09/2021 Confirmed reviews ALL

The service is good

Dear T., Thank you for the good review of our hotel. We are glad that you enjoyed your visit and we hope to see you again soon. Greetings, Sunardi Song General Manager

The room size is good for quarantine

Customer review rating 4.0/5

Abdul R. Solo - 02/09/2021 Confirmed reviews ALL

Overall are good Need to improve on the meal or food schedule

Dear Abdul R., Thank you for giving a constructive review for Novotel Jakarta Cikini. We will continue to strive to improve our facilities and services so that in the future you will return to stay and give five stars to Novotel Jakarta Cikini Greetings, Sunardi Song General Manager

Responsive staffs

Customer review rating 5.0/5

Andrew W. Solo - 02/09/2021 Confirmed reviews ALL

It was nice The staffs are friendly and very responsive. The meal was a little small in portion for me, and after reaching out to the staff, they provided me with bigger portion of meal. I really appreciate their help throughout my stay.

Dear Andrew W., We thank you for your willingness to share this experience with us and we have taken note from your comment regarding the Portion of the food. We hope to welcome you back to our hotel soon. Greetings, Sunardi Song General Manager

Staff was kind and quite responsive

Customer review rating 3.5/5

Lorenzo D. T. Solo - 02/09/2021 Confirmed reviews ALL

It was a quarantine stay so i cant really say it was a pleasant stay as i couldnt go out of my room. But i cant complain about facility and attention of the staff and treatment received. Thwre is space for improvement for the food, portions provided where sometimes not enough and food often came cold

Dear Lorenzo D., Thank you for giving your time to let us know about your experience at Novotel Jakarta Cikini. We are very sorry your experience did not meet your expectations; may we express our sincere apologies. Actually the problem is an exception to the proper procedure. We assure you that we have taken action to overcome and prevent future problems from recurring. We are waiting for your return at our hotel. Greetings, Sunardi Song General Manager

Straregic location

Customer review rating 5.0/5

Anonymous Business - 31/08/2021 Confirmed reviews ALL

Super friendly staff and helpful

recommended hotel at jakarta area

Customer review rating 5.0/5

Fadli S. P. Business - 31/08/2021 Confirmed reviews ALL

I am staying in this hotel for 1 night, and I can say the hotel has great room and comfy, and they service was great from checkin time till my checkout, very recommended hotel

They have the best front officer ever!

TripAdvisor rating 4.0/5

Andreas S 22/08/2021 TripAdvisor review

It was the second time I stay there. I booked an executive room, in purpose to get the upgrade benefit to suite, as I was the gold member of ALL membership program. However, Mrs. Tamara, the front officer, apologized because it was not available that time. I got a problem while I entered my room, and a bit disappointed because the room looked like not ready yet. I complained to the hotel staff but again, Mrs. Tamara handled the problem really well and offered a great deal as the apologized. I really appreciate her calmness and professionalism. Overall, the room was really nice and spacious. I got a room on 11th floor, which has a quite good view. The breakfast was delicious, and although they served room service breakfast, we could asked extra menu as we want! It was impressive. I absolutely would give 5 star if I did not the trouble in my arrival! Good job Novotel cikini

Staycation at Novotel

TripAdvisor rating 5.0/5

ryanbobrot 18/03/2021 TripAdvisor review

This is my third arrival. What I like here is the friendliness of the hotel staff, clean rooms and of course implementing health protocols. Then the breakfast is also quite good for me and what I like the most about this hotel is that it provides bottled juice so it's more practical. For the room, I like the view towards the city views with the sunset in the evening The only drawback is the motorbike parking that must be fixed, I hope that in the future more attention is paid to it.

Dear Maps42040896191, I am really glad to see your positive rating and we are thankful for it It is a sincere pleasure to see how the team has been very attentive in order to make sure your stay as comfortable as possible and effectively takes care of all the hygiene protocols for your safety and comfort while staying with us. The whole team, and I hope that we will have the opportunity to welcome you back. See you again, hopefully really soon! Warm regards Sunardi Song General Manager

Fantastic Staycation in Novotel Jakarta Cikini

TripAdvisor rating 5.0/5

Mhd_Fudail_S 06/01/2021 TripAdvisor review

The food taste by all staff under Chef Eko are exceeding our expectation. Just need to put more variant such as traditional cake dan Indonesian cuisines. Finally in the last day of our 3 nights stay, upgraded room performed. Many thanks.

Dear Mhd_Fudail_S, Thank you for taking your precious time in writing this wonderful review at TripAdvisor. We are glad that you chose Novotel Jakarta Cikini during your visit in Jakarta. We are pleased to give good service and good food. Your comment about our food are exceeding your expectation was appreciated and your high praise will be passed on to Chef Eko. Warm welcome from us, We are delighted to share to you and every guest who stay with us. We sincerely appreciate your feedback and are looking forward to welcoming you back in the near future. Kind Regards Sunardi Song General Manager

Nice Hotel to visit

TripAdvisor rating 5.0/5

Herda510 01/01/2021 TripAdvisor review

The hotel very strategic, near from every where. Also the room so nice clean and comfy...😁 Our Daughter so happy stay at novotel cikini... This is a view time our visit novotel cikini...and we will be back soon 😁

Dear Herda510, Thank you for taking your precious time in writing this wonderful review at TripAdvisor. We are glad that you chose Novotel Jakarta Cikini during your visit in Jakarta. Warm welcome from us, We are delighted to share to you and every guest who stay with us. We sincerely appreciate your feedback and are looking forward to welcoming you back in the near future. Kind Regards Sunardi Song General Manager

Weekend staycation

TripAdvisor rating 5.0/5

syarifsupriatna 12/11/2020 TripAdvisor review

Well, it's more than three times I've been staying at Novotel Jakarta Cikini. The most reasons why I come back all the staff are very welcome and so kind especially Mr. Aris, Mr. Rohim, Mrs. Fitri and Mrs. Weni. They are really treat me so well. Another nice thing my room always got upraded. The accomodation itself also great such as wide and nice room, comfy bed, every corner is clean and neat. And when it comes to breakfast time, the food also tastes good even tho not much options has to offer. Nevertheless every aspect really hit me well. Definitely would come back stay there again. See you soon Novotel Jakarta Cikini 😊

Dear syarifsupriatna, I am very happy to read your review, especially learning that your weekend was well spent with us here at Novotel Jakarta Cikini Indonesia. Thank you for letting us know about it through your positive rating and for your special compliments to Aris, Rohim and Fitri and Weni . It is very rewarding for them to read that their efforts made someone else’s happiness. Nothing makes us prouder than to know that you will come back. In the meantime, stay safe and healthy! With Warm Regards, Sunardi Song General Manager

Favorite hotel

TripAdvisor rating 5.0/5

Putrisolocin86 11/11/2020 TripAdvisor review

Favorite hotel.. it was great. Location was perfect for walking to everything! Staff was helpful..Room was perfect for my husband and myself. The only thing was our room faced the main road and the traffic was noisy all night. Would definite stay here again!

Dear Putrisolocin8, I am really glad to see your positive rating and we are thankful for it. We are happy to learn that our room provided you the cleanliness you needed for a comfortable stay. The hotel team and I thank you again for your review, we appreciate it very much. We would love to have you back, hopefully anytime soon! Sincerely, Sunardi Song General Manager

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