Novotel World Trade Centre Dubai Hotel 4 stars

The rooms air-conditioning was extremely average which caused great discomfort at night because it would get extremely hot. The bathroom would flood if the shower was used. This was extremely shocking since I've had far better experiences at the same hotel in the past, and that too during the pandemic so clearly its not the pandemic that caused this below average service.

Was checked in by Muriel who was very kind and informative about the covid restrictions and rules. She was ready to assist even though she had finished her shift. Thank you

I stayed at Novotel World Trade Center for a long period and felt like home. Thank you all staff for providing me a good stay and for always receiving me with a warmth greeting.

What I liked: Location Room amenities Level of service Swimming pool Selection of weight equipment in the gym Room for improvement: Restaurant area lacks atmosphere and feels outdated. Small TV in the room. WiFi speed was too slow to be able to work properly from the hotel room.

Good hotel with nice staff and the food are excellent.

Everything ok, pleasure to stay, great staff - rooms clean, breakfasts tasty, everyone was helpful

Amazing place,amazing location and superb staff definitely coming back

that was my first time to stay in your hotel. the reason of my stay is to upgrade my Accor membership from Gold to Platinum and to give feedback on your hotel in my blog and Instagram page as part of my Accor hotels world tour. the suite that I have stayed in was quite spacious and somehow clean. room amenities were available in place. during check in I was given the safety kit as part of All Safe initiative which is must appreciated. However I have some comments on the following: 1. valet parking system: I had to pay for the valet parking an amount of AED 20 though I am an hotel guest. this is not common in a city like Dubai where all valet parking are for free for hotel guests. furthermore there was no valet boy to bring back the car for me during my check out. so I had to bring the car by myself from the basement and someone has to come to open the gate for me cuz the room door key is not linked to the security gate system. I think hotel management has to look at this and to solve this issue immediately. 2. front desk team: they are not friendly and smiling to the guests, moreover during the check out, I was asked if I had consumed anything from the minibar, though the mini bar is empty due to Covid thing. that was funny to be honest and your team have to be trained on such conversation. 3. room service was the biggest surprise; I called in the morning to order healthy breakfast. the healthy breakfast items are already set in the menu except very few items that I have a choice to choose like tea or coffee or plain / fruity yogurt. the lady on the phone asked me "what do you want to have in the healthy breakfast sir and I will prepare everything for you from the breakfast buffet". I was shocked from her answer and was trying to explain that the healthy breakfast items are already set but she didn't understand until I talked to her supervisor. unfortunately when I got the breakfast It was missing the omlette, then I had to call again to get my omlette. anyhow my experience with the room service was not good and I recommend some training for these people specially that Dubai is very famoud about the level of services provided all over the city.

Service was very bad, rooms are small and very badly ventilated

The Front-desk staff are awesome, especially Mr. Yasser who has made me feel comfortable, he was professional and helpful, such staff makes you wanna keep coming. The location was strategic and only a few minutes away from Dubai's heart. you can take a walk to several attractive places, which means you don't need a car!

Amazing staff . They provide birthday cake i requested . Thanks to the reception ! ( i forgot her name , but start with M letter) big thanks !!!

A warm welcome Nothing was too much trouble

I loved all services at your hotel. All staff are extremely friendly and supportive. Particularly I enjoyed having delicious breakfast.

Up my arrival I was not so very happy as I asked for an upgrade and I had to wait for the manager of the turn to deal with a Group of guests who just came in to the hotel and asked for a executive suite. Lately, the manager was great and tried his best to pleases me, the up grade could not be possible to get it since the hotel was extremely full and so I only have asked for the coffee machine which he provide it to me. The reception staff were FANTASTIC, I spent a good time chatting with them and I have to be honest , great reception team. Well done! Room service were one of the best room service ever, very very good and they are there for you when you need and they provide a excellent service. I was surprised by the cleaning , back in the UK most of the hotels only clean your room after 3 nights staying as in Dubai it is cleaned daily, well done! I did asked my cleaner only to clean my room a few times , the hotel were busy and I did not want to bother him so much. THANK YOU VERY MUCH FOR THE LOVELY STAY!

I was greeted by the valet staff. My temperature was taken via an automated door system. I was greeted. I was given my room keys. I was only told about the complimentary breakfast and not the other perks of being a platinum member. My room was great. I wasn't able to do the breakfast because I was just so tired from everything. It was the only hotel I've stayed in where I was able to rest. I really appreciate it. My only issue was when I was checking out. I called down to room serves and received a weird messages stating that I needed to leave a message.