Novotel World Trade Centre Dubai Hotel 4 stars

Parking at this hotel is horrendous. Absolutely terrible. I will never book at this hotel ever again. The valet parking is so slow!!! I booked the hotel because it said free parking but when I arrived I had to pay 20 AED for valet parking which was absolute trash anyways. It was overcrowded so many cars waiting at in the queue. I had to help the staff finding my key when I went to collect my car. I want my 20 AED back for misleading information on Google maps. The curtains of room 935 were broken and I couldn't get proper sleep as the sunlight was coming through the broken curtains. Not what I expected from Novotel. I should of stayed in Ibis and and got better service.

Most of the staff treat us like it’s home. Especially Sameh

Good customer service

If you are attending events at the WTC, the Novotel is extremely convenient. Hotel staff are attentive and polite. My second stay here and both times a pleasant experience.

Big enough room for a family plus a sofa bed

As an Accor member, I have a big loyalty for this group But I was not happy with my last stay because the suite was below the expectations

It was easy for me to get to the conference the room was comfortable but the pillows were not

Everything was disciplined and very clean staff doing great work

We had a very comfortable stay and the hospitality extended by the entire team of your staff was very good.We would continue to be your guest.

outstanding, during my long stay i was extremely satisfied with all the services, cleanliness, helpfull team and always with a smile on their face

Okay

everything was perfect except room cleaning was below expectation,a lot of non cleaned things was left

I had cancelled my hotel on time - was charged despite confirmation. I had to intervene five times until I received the credit... and this without any apology - I have never experienced such unprofessionalism in the last 30 years.

that was my first time to stay in your hotel. the reason of my stay is to upgrade my Accor membership from Gold to Platinum and to give feedback on your hotel in my blog and Instagram page as part of my Accor hotels world tour. the suite that I have stayed in was quite spacious and somehow clean. room amenities were available in place. during check in I was given the safety kit as part of All Safe initiative which is must appreciated. However I have some comments on the following: 1. valet parking system: I had to pay for the valet parking an amount of AED 20 though I am an hotel guest. this is not common in a city like Dubai where all valet parking are for free for hotel guests. furthermore there was no valet boy to bring back the car for me during my check out. so I had to bring the car by myself from the basement and someone has to come to open the gate for me cuz the room door key is not linked to the security gate system. I think hotel management has to look at this and to solve this issue immediately. 2. front desk team: they are not friendly and smiling to the guests, moreover during the check out, I was asked if I had consumed anything from the minibar, though the mini bar is empty due to Covid thing. that was funny to be honest and your team have to be trained on such conversation. 3. room service was the biggest surprise; I called in the morning to order healthy breakfast. the healthy breakfast items are already set in the menu except very few items that I have a choice to choose like tea or coffee or plain / fruity yogurt. the lady on the phone asked me "what do you want to have in the healthy breakfast sir and I will prepare everything for you from the breakfast buffet". I was shocked from her answer and was trying to explain that the healthy breakfast items are already set but she didn't understand until I talked to her supervisor. unfortunately when I got the breakfast It was missing the omlette, then I had to call again to get my omlette. anyhow my experience with the room service was not good and I recommend some training for these people specially that Dubai is very famoud about the level of services provided all over the city.

Welcoming cooperative supportive and professional good breakfast team was well presented and one of spake French location was perfect to be repeated for sure good price suppose to com back in December