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Novotel World Trade Centre Dubai Hotel 4 stars

Customer review rating 4.3/5 7,958 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Novotel World Trade Centre Dubai
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+ 14 Services

Hotel extras

  • Direct access to Dubai World Trade Centre

  • Free WIFI

  • Complimentary shuttle to major malls and beach

  • Walking distance to World Trade Centre Metro

  • Outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Ski rack facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel World Trade Centre Dubai

P o Box 9622
Al Mustaqbal Street
PO Box 9622
9622 dubai
united arab emirates

Tel: +97143320000

Fax: (+971)4/3320001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT INT. At 6km / 3.73 miles

  • By car

    SHEIKH ZAYED ROAD At 0.5km / 0.31 miles

GPS :25.221171, 55.288519

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 412 newly refurbished rooms are tastefully decorated and fully equipped with the highest quality amenities to offer guests a memorable stay. Opt for the Suite for the spacious living area guaranteed to offer the luxury and comfort for your stay.

Superior Room with One Double-Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with Two Single-Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Family Room with One Double-Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with Two Single-Size Beds and Sofa Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with One Queen-Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

ENTRE-NOUS RESTAURANT

Type of cuisine: International

Entre Nous Restaurant offers an all-day dining experience in a unique open space located adjacent to the hotel lobby. With lofty ceilings and light airy spaces and views onto the pool, you really can escape from your busy day whilst dining here.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

CAFE CREAM

Type of cuisine: Cafe

Café Cream is a stylish coffee shop, the perfect place for meeting people, socializing, and enjoying a wide selection of teas, coffees, refreshing mocktails, and complemented by sweet & savory temptations.

Menu (PDF)
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

BLUE BAR

The original and only true Jazz and Blues venue in town, Blue Bar offers a relaxed and informal atmosphere whilst soaking in the soulful tracks nightly and live performances every weekend. Enjoy selection of beers, wines, cocktails and snack menu.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday Closed
  • Friday Closed
  • Saturday
  • Sunday

CHILL'S POOL BAR

Chill's Pool Bar delights every guest with a variety of cocktails and freshly squeezed juices. Offering snacks and easily managed food for a relaxing afternoon by the pool

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 834

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel World Trade Centre Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,958 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,790 reviews

Great hotel

Customer review rating 5.0/5

Saleh A. K. Couples - 16/06/2021 Confirmed reviews ALL

Great experience, beautiful reception, wonderful staff, clean rooms, excellent price, and a quiet location

Dear Saleh Alasri, It was a pleasure to have you stay with us and we are delighted to know that the hotel's convenient location, the hotel cleanliness and our team's great hospitality was to your satisfaction. It is always inspiring to receive such positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Average stay

Customer review rating 2.5/5

Taniya N. Couples - 15/06/2021 Confirmed reviews ALL

Very average rooms Breakfast below average

Dear Taniya n., We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback is well received and has been shared with the respective team in our effort to better improve on our overall services. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

The worst stay ever

Customer review rating 1.0/5

Hedaia M. Families - 13/06/2021 Confirmed reviews ALL

It was bad frontal the beginning with a rude and very bad reception Philippine staff.. Bad check in. Room not as per our expectations Swimming pool not having one for kids Breakfast was fine but staff was not dealing good

Dear Hedaia M., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and I have shared with the team your comments in our effort to better improve our services in order for us to better meet our guest’s expectations. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

nice loacation and very neat and clean

Customer review rating 5.0/5

Danish Business - 12/06/2021 Confirmed reviews ALL

very well representatives and well coordinated. was very clean and sanitized each thing I really appreciate their efforts and had a very satisfactory stay there hope to stay soon again

Dear Danish, It was a pleasure to have you stay with us and we are delighted to know that the hotel's convenient location and our team's great hospitality was to your satisfaction. It is always inspiring to receive such positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good & Safe stay during Index Dubai show

Customer review rating 4.0/5

Andrew -. A. Business - 11/06/2021 Confirmed reviews ALL

Efficient, polite, helpful and safe stay.

Dear Andrew - A., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is a delight to learn that overall you were pleased with your experience and we very much appreciate your positive feedback on our team's great hospitality. We look forward to welcoming you again at our property soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Fantastic service ,especially the person who made check in

Customer review rating 5.0/5

Salaheldin M. Families - 09/06/2021 Confirmed reviews ALL

Fantastic , i will visit the hotel daily

Dear Salahel m., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is a delight to learn that overall you were pleased with the experience of your stay and we very much appreciate your positive feedback on your check in experience. We look forward to welcoming you again at our property soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good stay and very helpful staff.

Customer review rating 5.0/5

Carl S. Families - 06/06/2021 Confirmed reviews ALL

Nice stay with the family.

Dear Carl S., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with our team's great hospitality and that your overall stay was to your satisfaction. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Cleanliness

Customer review rating 3.0/5

Fahad A. Solo - 06/06/2021 Confirmed reviews ALL

Not satisfied because I think the room is not properly cleaned. Floor need to get thoroughly cleaned up because it has a lot of stains and color/dirt marks.

Dear Fahad A., We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback is well received and has been shared with the respective team as this is not indicative to the standards we aspire to offer to our valued guests. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 5.0/5

Anonymous Friends - 05/06/2021 Confirmed reviews ALL

Good

Dear Valued Guest, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you were pleased with your overall experience. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well Located , Good Service

Customer review rating 5.0/5

Joe N. Business - 01/06/2021 Confirmed reviews ALL

Excellent.

Dear Joe N., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Good stay

Customer review rating 4.0/5

Carolyne H. Business - 31/05/2021 Confirmed reviews ALL

I feel like home ,positive energy all over the place, all the stuff are well trained they pay attention for our security and service

Dear Caroline H., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Well Located

Customer review rating 4.5/5

Omar Solo - 30/05/2021 Confirmed reviews ALL

Friendly staff

Dear Omar A., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Great location,nice reception and F&B staff

Customer review rating 4.5/5

Anonymous Business - 26/05/2021 Confirmed reviews ALL

It was great stay however one day my room was not clean by the time I reach the hotel in the late afternoon. I had to call for amenities the Housekeeping.

Dear Barbara S., Thank you very much for taking out time and sharing your stay experience with us. We are committed to making a difference every day; continually getting better to keep us the best. Hence, it is a great pleasure and extremely rewarding to receive positive and encouraging remarks about our services and facilities such as yours. I have taken a note of your feedback with regards to the room cleaning & bathroom amenities. I have already briefed my housekeeping team to be more attentive and alert towards the needs and requirements of our guests. Please accept my sincere apologies for this miss. We will definitely make up to your expectations during your next visit. On the other hand, We are happy to share your appreciative notes with our reception and F&B team for taking care of you so well and were part of creating a memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Good Stay, friendly environment, awesome staffs

Customer review rating 4.5/5

Khairul I. R. Couples - 26/05/2021 Confirmed reviews ALL

During the C/in the gentleman (Samey gave us a awesome welcome experience by his smile, he was very friendly and act professional.. the room it self was beautiful and comfortable..

Dear N. Khairul Islam R. Nurul, Thank you very much for taking out time and sharing such lovely comments. We are grateful for your comments and are very happy to note that you found our services, facilities to your utmost satisfaction. Your special mention for Mr. Sameh will be conveyed to them. He will be also equally happy to know that his efforts to make your stay comfortable and a memorable one, is recognized and appreciated. We look forward to welcome you soon with your family and friends to your hotel Novotel World Trade Centre! Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Great stay

Customer review rating 5.0/5

Ielyzaveta Couples - 24/05/2021 Confirmed reviews ALL

We have stayed for 2 nights. Check-in was smooth and receptionist was professional and friendly ( I forgot her name) Room was clean and nice. The staff in the Blue Bar were nice , especially thank you to Philipino waiter ( again forgot his name) who remembers our preferences. Overall we had great stay and we will be back for sure.

Dear Ielyzaveta P., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Excellent

Customer review rating 5.0/5

Anonymous Friends - 24/05/2021 Confirmed reviews ALL

Excellent

Dear Muna A., We very much appreciate your comments regarding your stay at the Novotel World Trade Centre Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Great Stay at Novotel, WTC Dubai

TripAdvisor rating 4.0/5

mohamedg247 Business - 13/04/2021 TripAdvisor review

Memorable stay at Novotel. I was particularly impressed with the high level of customer service and ALLSAFE health and safety policy all over the hotel. It was also close proximity to my meeting locations, an additional advantage staying at NOVOTEL WTC Dubai!

Dear Valued Guest, Thank you for taking the time to share with us your experience regarding your stay at Novotel World Trade Centre. At Novotel, we strive to provide a superior service for every customer and we are glad that our associates were able to leave a positive impact during your stay. We have shared your feedback with the team as this will serve as an encouragement to them to continue delivering great services to our valued patrons. We look forward to the next time we get to welcome you back at the hotel. Stay Safe! Kind Regards, Anoop Dhondoo Cluster General Manager

Novotel **** Hotel - a never seen unprofessionalism - just forget it!

TripAdvisor rating 1.0/5

christophe_spring Business - 01/03/2021 TripAdvisor review

I had cancelled my hotel on time - was charged despite confirmation. I had to intervene five times until I received the credit... and this without any apology - I have never experienced such unprofessionalism in the last 30 years.

Dear Valued Guest, Thank you for taking the time to share your comments concerning your stay with us. We are sorry that your experience did not meet your expectations and on behalf of the Hotel Team, we would like to apologize for any inconvenience that was caused. The services we provide play an essential role in making our guests’ visit memorable and although it is not pleasant to hear that we did not meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate improvement. Rest assured your comments are well noted and have been addressed with the management team to ensure that measures will be taken to improve our overall services in order to better meet our guest satisfaction. We hope that you will give us the opportunity to better serve you in your future at Novotel World Trade Centre. Stay Safe! Warm Regards, Anoop Dhondoo Cluster General Manager

A fair stay

TripAdvisor rating 3.0/5

ahmed a 29/01/2021 TripAdvisor review

that was my first time to stay in your hotel. the reason of my stay is to upgrade my Accor membership from Gold to Platinum and to give feedback on your hotel in my blog and Instagram page as part of my Accor hotels world tour. the suite that I have stayed in was quite spacious and somehow clean. room amenities were available in place. during check in I was given the safety kit as part of All Safe initiative which is must appreciated. However I have some comments on the following: 1. valet parking system: I had to pay for the valet parking an amount of AED 20 though I am an hotel guest. this is not common in a city like Dubai where all valet parking are for free for hotel guests. furthermore there was no valet boy to bring back the car for me during my check out. so I had to bring the car by myself from the basement and someone has to come to open the gate for me cuz the room door key is not linked to the security gate system. I think hotel management has to look at this and to solve this issue immediately. 2. front desk team: they are not friendly and smiling to the guests, moreover during the check out, I was asked if I had consumed anything from the minibar, though the mini bar is empty due to Covid thing. that was funny to be honest and your team have to be trained on such conversation. 3. room service was the biggest surprise; I called in the morning to order healthy breakfast. the healthy breakfast items are already set in the menu except very few items that I have a choice to choose like tea or coffee or plain / fruity yogurt. the lady on the phone asked me "what do you want to have in the healthy breakfast sir and I will prepare everything for you from the breakfast buffet". I was shocked from her answer and was trying to explain that the healthy breakfast items are already set but she didn't understand until I talked to her supervisor. unfortunately when I got the breakfast It was missing the omlette, then I had to call again to get my omlette. anyhow my experience with the room service was not good and I recommend some training for these people specially that Dubai is very famoud about the level of services provided all over the city.

Dear Valued Guest, We very much appreciate your wonderful review and it is indeed a pleasure to read that overall you had a fair stay and that you with us. Rest assured your comment regarding a certain aspect during your stay is well received and has been shared with the concerned management to further enhance on our guest's experience. Thank you for choosing to stay with us and we look forward to welcoming you again soon. Stay Safe! Warm Regards, Anoop Dhondoo Cluster General Manager

Brovo

TripAdvisor rating 5.0/5

gabiasslan Business - 03/11/2020 TripAdvisor review

Welcoming cooperative supportive and professional good breakfast team was well presented and one of spake French location was perfect to be repeated for sure good price suppose to com back in December

Dear Valued Guest, Thank you for taking the time to share with us your experience regarding your recent stay at Novotel World Trade Centre. At Novotel, we strive to provide a superior service experience for every customer and we are glad that our associates were able to leave a positive impact in your stay. We have shared your feedback with the team as this will serve as a great motivation for them to continue delivering exceptional services to our valued guests. We look forward to the pleasure of welcoming you back at the hotel soon. Stay Safe! Kind Regards, Anoop Dhondoo Cluster General Manager

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