At check in time, i was clear i wanted a single room with king sized bed,The receptionist informed there was 2 twin beds which could be joined together with in 5 minutes, i was ok with it ,i did my payments went to my room like after 30 minutes what killed my mood the bed was not being joined, i called the reception several times raising my issue, they promised to send someone, i waited no one came, i called again and again it was still same promises, i got upset as i was tired and wanted to take a nap.i went direct to reception still informing them about the bed. They said someone already had gone to make it, reaching my room it was still same situation. I wasn't satisfied with their delay in their service. I called reception requesting for a bucket of ice ,it wasn't delivered in time as well and i had to keep calling asking for it and someone asked for my room number i thought the room numbers are displayed on the landline screen ☎️,that's not the issue, the issue was they delayed their services and i wasn't happy about it.

It was fantastic to stay as always. We really enjoyed it. Appreciate the excellent hospitality from all the staff members across all the departments.

Excellent service of reception and other staff, well located and very good stay

It’s nice

Your Staff actually was not smiling, They seemed stressed. Room was not clean. There were no dental kit and slipper. I don't think I will come back again and advice to my friends and colleagues. On the other hand price was different (higher) than it is told on the booking.com. I was surprised with the price. The money that I have given does not really counts for the service. I hadn't known that Novotel with such a bad service and customer experience.

I like the location, and the helpful staff starting from the first moment I arrive, the receptionist tell me about expo and that I have to visit it many times so one visit ticket isn’t enough, and she was absolutely right! Also, when I order house keeping they respond quickly and that’s important to me since I have children. Other thing, the bags they allow me to have my bags with them after check out until the time of my flight 6 pm They all helpful and the place is very good

The room of executives was small.

My 7 day stay was good. How ever the food quality was far below standard. There was no variation at all. Repetition of items were boring. The staffs commitment was poor. Most of the waiters couldn't understand English. Quality and variety of food was very poor.

Fancy and comfortable

The check-out was too long : a nice lady was alone while we were in peak hours. Totally understaffed. Similar experience at breakfast: not enough people for a crowded breakfast. Had to chase to get coffee refill.

close to the world trade center and not too far from the downtown of dubai , nice employes but horrible restaurants and employees, very clumpsy but the rest is good. the room can get cleaner please too , and the AC give bad smell in the room

First timer at Dubai - front desk people are sweet to extend help. Staffs like Lakhsman on bell desk are supportive. Over all staffs makes this hotel special than other Novotels. Pool Area is the best spent area.

Convenient check-in. Great staff at the reception (Specially Ms. Stephanie). very clean lobby with a convenient shop at the lobby. Great staff at breakfast and restaurants. Clean rooms and great room service. Great pool and sauna facilities . Fast and easy checkout.

Family had a warm reception and accorded the highest level of customer service. Close proximity of the hotel to key attraction centres was also a plus. The food and room service orders were also great with fast turnaround times.

Memorable stay at Novotel. I was particularly impressed with the high level of customer service and ALLSAFE health and safety policy all over the hotel. It was also close proximity to my meeting locations, an additional advantage staying at NOVOTEL WTC Dubai!