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Novotel World Trade Centre Dubai Hotel 4 stars

Customer review rating 4.3/5 8,137 reviews

ALLSAFE approved hotel

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Novotel World Trade Centre Dubai
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+ 21 Services

Hotel extras

  • Direct access to Dubai World Trade Centre

  • Free WIFI

  • Complimentary shuttle to major malls and beach

  • Walking distance to World Trade Centre Metro

  • Outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Ski rack facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel World Trade Centre Dubai

P o Box 9622
Al Mustaqbal Street
PO Box 9622
9622 dubai
united arab emirates

Tel: +97143320000

Fax: (+971)4/3320001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT INT. At 6km / 3.73 miles

  • By car

    SHEIKH ZAYED ROAD At 0.5km / 0.31 miles

GPS :25.221171, 55.288519

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 412 newly refurbished rooms are tastefully decorated and fully equipped with the highest quality amenities to offer guests a memorable stay. Opt for the Suite for the spacious living area guaranteed to offer the luxury and comfort for your stay.

Our restaurants and bars

ENTRE-NOUS RESTAURANT

Type of cuisine: International

Entre Nous Restaurant offers an all-day dining experience in a unique open space located adjacent to the hotel lobby. With lofty ceilings and light airy spaces and views onto the pool, you really can escape from your busy day whilst dining here.

CAFE CREAM

Type of cuisine: Cafe

Café Cream is a stylish coffee shop, the perfect place for meeting people, socializing, and enjoying a wide selection of teas, coffees, refreshing mocktails, and complemented by sweet & savory temptations.

BLUE BAR

The original and only true Jazz and Blues venue in town, Blue Bar offers a relaxed and informal atmosphere whilst soaking in the soulful tracks nightly and live performances every weekend. Enjoy selection of beers, wines, cocktails and snack menu.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday Closed
  • Friday Closed
  • Saturday
  • Sunday

CHILL'S POOL BAR

Chill's Pool Bar delights every guest with a variety of cocktails and freshly squeezed juices. Offering snacks and easily managed food for a relaxing afternoon by the pool

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 834

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel World Trade Centre Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,137 reviews

TripAdvisor Rating 4.5/5

4,851 reviews

Splendid Business & Leisure Experience

TripAdvisor rating 5.0/5

JSB21782 Business - 19/09/2021 TripAdvisor review

First timer at Dubai - front desk people are sweet to extend help. Staffs like Lakhsman on bell desk are supportive. Over all staffs makes this hotel special than other Novotels. Pool Area is the best spent area.

Dear Valued Guest, Thank you for taking the time to share with us your experience regarding your stay at Novotel World Trade Centre. At Novotel, we strive to provide a superior service experience for every customer and we are glad that our associates were able to leave a positive impact during your stay. We have shared your feedback with the team, including Laxman as this will serve as an encouragement to them to continue delivering great services to our valued patrons. We look forward to the next time we get to welcome you back at the hotel. Stay Safe! Kind Regards, Anoop Dhondoo Cluster General Manager

Very Bad room

Customer review rating 1.5/5

Ahmed Business - 18/09/2021 Confirmed reviews ALL

Every day I found a bad thing, AC stop working at night and even after fixed next day it returns to stop working again next day, water pressure in the toilet too much week, even after I changed my room still bad

Dear Ahmed, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and I have shared with the team your comments in our effort to better improve our services in order for us to meet our guest’s expectations. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location

Customer review rating 3.5/5

Hosam F. Solo - 17/09/2021 Confirmed reviews ALL

Good stay in general but more flexibility is needed from the front desk staff.

Dear Hosam F., We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback regarding the stuff is well received and has been shared with the respective team in our efforts to better improve on our breakfast services. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Extremely friendly & Helpful staff

Customer review rating 5.0/5

Talesha Solo - 16/09/2021 Confirmed reviews ALL

I stayed at the Novotel for 2 weeks. The service, friendliness, helpfulness of each and every staff member I dealt with was phenomenal. I would highly recommend the Novotel as a "Must Stay" to anyone

Dear Talesha, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with our team's great hospitality especially that of our team and your overall experience. It is always inspiring to receive such positive feedback as this is what endeavor to achieve every day. Thank you again for the recommendation and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located.good staff

Customer review rating 4.5/5

Adel Families - 16/09/2021 Confirmed reviews ALL

Every thing was good

Dear Adel, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's convenient location and our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Excellent Hotel. Excellent Staff.

TripAdvisor rating 5.0/5

Gholamhriahy 14/09/2021 TripAdvisor review

Convenient check-in. Great staff at the reception (Specially Ms. Stephanie). very clean lobby with a convenient shop at the lobby. Great staff at breakfast and restaurants. Clean rooms and great room service. Great pool and sauna facilities . Fast and easy checkout.

Dear Valued Guest, First and foremost, we would like to thank you for choosing Novotel as your hotel of choice during your recent visit. We greatly appreciate you taking the time to leave us a positive review and we are pleased to learn that you are very happy with Stephanie's great hospitality, the breakfast, the cleanliness of the lobby and your overall experience. It is always inspiring to receive such positive feedback from a satisfied guest. We hope that we will have the opportunity to welcome you back in our hotel soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

Excellent stay

Customer review rating 5.0/5

Mohammed K. Families - 12/09/2021 Confirmed reviews ALL

Nice rooms , cleaned daily helpful staff and nice breakfast , gym was fab and big swimming pool very good valve for money

Dear Mohammed k., It was a pleasure to have you stay with us and we are delighted to know that you were pleased with the hotel's cleanliness, amazing breakfast, your swimming pool and gym experience and our team's great hospitality. It is always inspiring to receive such positive feedback from a satisfied guest, as this is something we endeavor to achieve every day. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good stay

Customer review rating 5.0/5

Dr G. H. R. A. S. (. Families - 12/09/2021 Confirmed reviews ALL

Excellent staff , specially at the reception. We would like to thank Ms Stephanie for her character, personality and for being very helpful. She was very polite and very nice lady. We appreciate her help.

Dear Dr. Gholam H. R., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with our team's great hospitality especially that of Stephanie and your overall experience. It is always inspiring to receive such positive feedback as this is what endeavor to achieve every day. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Enjoyable Family Stay

TripAdvisor rating 5.0/5

mohamedg247 12/09/2021 TripAdvisor review

Family had a warm reception and accorded the highest level of customer service. Close proximity of the hotel to key attraction centres was also a plus. The food and room service orders were also great with fast turnaround times.

Dear Valued Guest, First and foremost, we would like to thank you for choosing Novotel as your hotel of choice during your recent visit. We greatly appreciate you taking the time to leave us a positive review and we are pleased to learn that your overall experience was a pleasant one. We are happy that the services of our staff and your overall experience met your expectations. We hope that we will have the opportunity to welcome you back in our hotel soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

TOP

Customer review rating 5.0/5

Filomena P. Couples - 09/09/2021 Confirmed reviews ALL

well location, good breakfast and a nice surprise with the cake of our wedding day. Every employees are to attention with the clients. Thanks everyone

Dear Filomena P., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's convenient location, our team's great hospitality especially and your breakfast experience. It is always inspiring to receive such positive feedback as this is what endeavor to achieve every day. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good

Customer review rating 3.5/5

Basma W. Business - 07/09/2021 Confirmed reviews ALL

Good

Dear Basma W., It was a pleasure to have you stay with us and we are delighted to know that your overall stay was to your satisfaction. It is always inspiring to receive such positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

well located

Customer review rating 4.5/5

Gerard Business - 06/09/2021 Confirmed reviews ALL

excellent amenities in the room. good meal service. lots of care. for customers

Dear Gerard, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were pleased with the hotel's convenient location, our team's great hospitality and your overall experience. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

smooth

Customer review rating 5.0/5

Guest Solo - 04/09/2021 Confirmed reviews ALL

very well organized

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were pleased with the hotel's services and facilities. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Staff Comment

Customer review rating 3.5/5

Mohamed O. Friends - 30/08/2021 Confirmed reviews ALL

As per my first time to stay with Novotel trade center it was really good but not as Novotel Bustan Abu Dhabi and the reason for that the unpleasant experience with the staff specifically front desk with Ms. Rachell that I ask her to check in my friend and I gave her my phone to find the booking and I went to get her the ID for the guest but she left the counter and another staff replace her and take care of another guest adding to this the staff for the restaurant from the chef to the waitre & waitress like they’re pistoff . Excluding from the above Mr. Yasser & Mr. Atai that they provide real excellent service related to hotels hospitality . Except that everything and the stay was good and comfortable.

Dear Mohamed O., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre and for your patronage as a valued ALL Gold Member. We are glad to read that you were pleased with Yasser and Atai's great hospitality. Rest assured your valuable feedback regarding Rachel's services is well received and has been shared with the respective Department Head as this is not indicative to the standards we aspire we aspire to offer to our valued guests. Once again, thank you for sharing your comments and we hope your experience will not deter you from staying with us again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Centrally located and close to Metro and downtown

Customer review rating 4.0/5

Ajukumar Business - 30/08/2021 Confirmed reviews ALL

Room service Anju did fabulous job on housekeeping.

Dear Ajukumar, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the hotel's convenient location and Anju's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good stay

Customer review rating 4.0/5

Said B. Business - 29/08/2021 Confirmed reviews ALL

Basically the room services was very good and professional, however, the breakfast need to be organized in better way than what they have now.

Dear Said B., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with the room services and rest assured that your comment regarding the breakfast is well received and has been shared with the respective team in our efforts to better improve our overall services. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 1.0/5

Anonymous Solo - 27/08/2021 Confirmed reviews ALL

A.C wasn't cold,

Dear Valued Guest, We very much appreciate your constructive comments following your stay with us at the Novotel World Trade Centre. Our guest observation is essential to us in our effort to better improve on our overall services. We have briefed our Engineering Team to rectify the Air Condition issues encountered by you and to ensure this remains an isolated incident.Rest assured your valuable feedback is well received. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Generally Good

Customer review rating 4.0/5

Anonymous Families - 24/08/2021 Confirmed reviews ALL

It's really nice. The location is good, it's about 7 minutes walking from the metro station and it's close to the city center. The hotel staff is friendly and helpful. The only thing is they don't allow taking breakfast to the room!

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are glad to read that you were happy with our team's great hospitality and the hotel's convenient location. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

pleasant

Customer review rating 4.5/5

Marta Families - 24/08/2021 Confirmed reviews ALL

Everything was ok. Good value for the money!

Dear Marta, It was a pleasure to have you stay with us and we are delighted to know that your overall stay was to your satisfaction. It is always inspiring to receive such positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Great Stay at Novotel, WTC Dubai

TripAdvisor rating 4.0/5

mohamedg247 Business - 13/04/2021 TripAdvisor review

Memorable stay at Novotel. I was particularly impressed with the high level of customer service and ALLSAFE health and safety policy all over the hotel. It was also close proximity to my meeting locations, an additional advantage staying at NOVOTEL WTC Dubai!

Dear Valued Guest, Thank you for taking the time to share with us your experience regarding your stay at Novotel World Trade Centre. At Novotel, we strive to provide a superior service for every customer and we are glad that our associates were able to leave a positive impact during your stay. We have shared your feedback with the team as this will serve as an encouragement to them to continue delivering great services to our valued patrons. We look forward to the next time we get to welcome you back at the hotel. Stay Safe! Kind Regards, Anoop Dhondoo Cluster General Manager

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