Novotel World Trade Centre Dubai Hotel 4 stars

Fantastic , i will visit the hotel daily

Nice stay with the family.

Not satisfied because I think the room is not properly cleaned. Floor need to get thoroughly cleaned up because it has a lot of stains and color/dirt marks.

Good

Excellent.

I feel like home ,positive energy all over the place, all the stuff are well trained they pay attention for our security and service

Friendly staff

It was great stay however one day my room was not clean by the time I reach the hotel in the late afternoon. I had to call for amenities the Housekeeping.

During the C/in the gentleman (Samey gave us a awesome welcome experience by his smile, he was very friendly and act professional.. the room it self was beautiful and comfortable..

We have stayed for 2 nights. Check-in was smooth and receptionist was professional and friendly ( I forgot her name) Room was clean and nice. The staff in the Blue Bar were nice , especially thank you to Philipino waiter ( again forgot his name) who remembers our preferences. Overall we had great stay and we will be back for sure.

Excellent

Memorable stay at Novotel. I was particularly impressed with the high level of customer service and ALLSAFE health and safety policy all over the hotel. It was also close proximity to my meeting locations, an additional advantage staying at NOVOTEL WTC Dubai!

I had cancelled my hotel on time - was charged despite confirmation. I had to intervene five times until I received the credit... and this without any apology - I have never experienced such unprofessionalism in the last 30 years.

that was my first time to stay in your hotel. the reason of my stay is to upgrade my Accor membership from Gold to Platinum and to give feedback on your hotel in my blog and Instagram page as part of my Accor hotels world tour. the suite that I have stayed in was quite spacious and somehow clean. room amenities were available in place. during check in I was given the safety kit as part of All Safe initiative which is must appreciated. However I have some comments on the following: 1. valet parking system: I had to pay for the valet parking an amount of AED 20 though I am an hotel guest. this is not common in a city like Dubai where all valet parking are for free for hotel guests. furthermore there was no valet boy to bring back the car for me during my check out. so I had to bring the car by myself from the basement and someone has to come to open the gate for me cuz the room door key is not linked to the security gate system. I think hotel management has to look at this and to solve this issue immediately. 2. front desk team: they are not friendly and smiling to the guests, moreover during the check out, I was asked if I had consumed anything from the minibar, though the mini bar is empty due to Covid thing. that was funny to be honest and your team have to be trained on such conversation. 3. room service was the biggest surprise; I called in the morning to order healthy breakfast. the healthy breakfast items are already set in the menu except very few items that I have a choice to choose like tea or coffee or plain / fruity yogurt. the lady on the phone asked me "what do you want to have in the healthy breakfast sir and I will prepare everything for you from the breakfast buffet". I was shocked from her answer and was trying to explain that the healthy breakfast items are already set but she didn't understand until I talked to her supervisor. unfortunately when I got the breakfast It was missing the omlette, then I had to call again to get my omlette. anyhow my experience with the room service was not good and I recommend some training for these people specially that Dubai is very famoud about the level of services provided all over the city.

Welcoming cooperative supportive and professional good breakfast team was well presented and one of spake French location was perfect to be repeated for sure good price suppose to com back in December