Novotel World Trade Centre Dubai Hotel 4 stars

Customer review rating 4.3/5 7,806 reviews

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Novotel World Trade Centre Dubai
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+ 25 Services

Hotel extras

  • Direct access to Dubai World Trade Centre

  • Free WIFI

  • Complimentary shuttle to major malls and beach

  • Walking distance to World Trade Centre Metro

  • Outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Ski rack facilities (Nearby)Paying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel World Trade Centre Dubai

P o Box 9622
Al Mustaqbal Street
PO Box 9622
9622 dubai
united arab emirates

Tel: +97143320000

Fax: (+971)4/3320001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI AIRPORT INT. At 6km / 3.73 miles

  • By car

    SHEIKH ZAYED ROAD At 0.5km / 0.31 miles

GPS :25.221171, 55.288519

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 412 newly refurbished rooms are tastefully decorated and fully equipped with the highest quality amenities to offer guests a memorable stay. Opt for the Suite for the spacious living area guaranteed to offer the luxury and comfort for your stay.

Superior Room with One Double-Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with Two Single-Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Family Room with One Double-Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with Two Single-Size Beds and Sofa Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with One Queen-Size Bed and Sofa Bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

ENTRE-NOUS RESTAURANT

Type of cuisine: International

Entre Nous Restaurant offers an all-day dining experience in a unique open space located adjacent to the hotel lobby. With lofty ceilings and light airy spaces and views onto the pool, you really can escape from your busy day whilst dining here.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFE CREAM

Type of cuisine: Cafe

Café Cream is a stylish coffee shop, the perfect place for meeting people, socializing, and enjoying a wide selection of teas, coffees, refreshing mocktails, and complemented by sweet & savory temptations.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLUE BAR

Non contractual photo

The original and only true Jazz and Blues venue in town, Blue Bar offers a relaxed and informal atmosphere whilst soaking in the soulful tracks nightly and live performances every weekend. Enjoy selection of beers, wines, cocktails and snack menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHILL'S POOL BAR

Non contractual photo

Chill's Pool Bar delights every guest with a variety of cocktails and freshly squeezed juices. Offering snacks and easily managed food for a relaxing afternoon by the pool

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 834

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel World Trade Centre Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,806 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,827 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Novotel **** Hotel - a never seen unprofessionalism - just forget it!

TripAdvisor rating 1.0/5

christophe_spring Business - 01/03/2021 TripAdvisor review

I had cancelled my hotel on time - was charged despite confirmation. I had to intervene five times until I received the credit... and this without any apology - I have never experienced such unprofessionalism in the last 30 years.

Very comfortable stay away from home

Customer review rating 5.0/5

Farah E. Solo - 22/02/2021 Confirmed reviews ALL

I was in Dubai for competing in the Dubai Muscle Show. I stayed at the Novotel leading up to the show and up to the show February 10-14. Overall I had a very comfortable stay and all my needs which were unique as I was competing were met. Until I got my quarantine results and generally leading up to the show I was in the room and room service were super in assisting with warming my food and bringing me coffee and food etc. The reception staff especially Stephanie (had her Balinese warmth in her relating to me) and the concierge were super friendly and helpful. They arranged for my COVID test in the room. They made reservations for dinner at Nusr-et and made sure we had the emailed confirmation printed for me. Coffee and food quality was generally good. I had breakfast, salad and arabic mezza. The rooms were clean and good size with a fridge and coffee maker. I needed a soak tub and they gave me a room with one. The gym was good for a hotel gym. There was an outdoor pool but I did not use this but was lovely. The spa was good and I had a very good balinese coffee scrub and massage at a discounted rate for hotel guests. The ladies at the spa were lovely and very helpful and one of them helped put on my tan for the show! The hotel gave me the space and flexibility to feel at home and prep for the show. I really appreciated it! Great place if you want to have good accommodation and just get on with business. I would definitely stay here again.

Dear Farah E, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on our team's great hospitality and your overall experience. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good Stay

Customer review rating 4.0/5

Wissam M. Business - 17/02/2021 Confirmed reviews ALL

Nice

Dear Wissam m., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you were pleased with your overall experience. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located

Customer review rating 4.0/5

B. M. T. Families - 16/02/2021 Confirmed reviews ALL

I enjoyed my stay, the staffs were so nice and humble. I would love to stay at Novetel hotel whenever I come back to Dubai

Dear B. Mercy T., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall stay and on our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Excellent as usual

Customer review rating 4.5/5

Wyn Business - 14/02/2021 Confirmed reviews ALL

this is my repeated stay at this hotel and i'm returning because i'm satisfied all in all , excellent location, service, staff, rooms, cleanliness, food, hygiene ...

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you were pleased with the hotel's convenient location, room experience, cleanliness, the amazing food and our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location however maintenance of rooms not upto standard

Customer review rating 3.5/5

Umer Business - 14/02/2021 Confirmed reviews ALL

The rooms air-conditioning was extremely average which caused great discomfort at night because it would get extremely hot. The bathroom would flood if the shower was used. This was extremely shocking since I've had far better experiences at the same hotel in the past, and that too during the pandemic so clearly its not the pandemic that caused this below average service.

Dear Umer, Thank you for taking the time to inform us about your experience at Novotel World Trade Centre. We understand your stay has not met your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and I have shared with the team your comments on certain aspects of your stay for their immediate action. Rest assured this is not indicative to the standards we aspire to offer to our valued guests. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location

Customer review rating 4.0/5

Anonymous Solo - 09/02/2021 Confirmed reviews ALL

Was checked in by Muriel who was very kind and informative about the covid restrictions and rules. She was ready to assist even though she had finished her shift. Thank you

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall stay and on our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good long stay

Customer review rating 4.5/5

Rebeca Solo - 09/02/2021 Confirmed reviews ALL

I stayed at Novotel World Trade Center for a long period and felt like home. Thank you all staff for providing me a good stay and for always receiving me with a warmth greeting.

Dear Rebeca, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall stay. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located hotel with good facilities and well equipped rooms

Customer review rating 4.5/5

Tim Solo - 08/02/2021 Confirmed reviews ALL

What I liked: Location Room amenities Level of service Swimming pool Selection of weight equipment in the gym Room for improvement: Restaurant area lacks atmosphere and feels outdated. Small TV in the room. WiFi speed was too slow to be able to work properly from the hotel room.

Dear Tim, Thank you for taking the time to complete our online guest questionnaire regarding your experience at Novotel World Trade Centre and for your patronage as a valued ALL Gold Member. We very much appreciate your constructive comments regarding your stay with us. Our guest observation is essential to us in our effort to better improve on our overall services. Rest assured your valuable feedback is well received and has been shared with the management team. Once again, thank you for sharing your comments and look forward to the opportunity of welcoming you again in the near future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good stay

Customer review rating 4.0/5

Peter Business - 07/02/2021 Confirmed reviews ALL

Good hotel with nice staff and the food are excellent.

Dear Peter, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you were pleased the food and our team's great services. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Clean and great service

Customer review rating 5.0/5

M Business - 05/02/2021 Confirmed reviews ALL

Everything ok, pleasure to stay, great staff - rooms clean, breakfasts tasty, everyone was helpful

Dear Valued Guest, We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on the room cleanliness, breakfast and our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Amazing stay

Customer review rating 4.5/5

Claudia Couples - 31/01/2021 Confirmed reviews ALL

Amazing place,amazing location and superb staff definitely coming back

Dear Claudia, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience with us. We are delighted to know that you were pleased with your overall experience, including our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

A fair stay

TripAdvisor rating 3.0/5

ahmed a 29/01/2021 TripAdvisor review

that was my first time to stay in your hotel. the reason of my stay is to upgrade my Accor membership from Gold to Platinum and to give feedback on your hotel in my blog and Instagram page as part of my Accor hotels world tour. the suite that I have stayed in was quite spacious and somehow clean. room amenities were available in place. during check in I was given the safety kit as part of All Safe initiative which is must appreciated. However I have some comments on the following: 1. valet parking system: I had to pay for the valet parking an amount of AED 20 though I am an hotel guest. this is not common in a city like Dubai where all valet parking are for free for hotel guests. furthermore there was no valet boy to bring back the car for me during my check out. so I had to bring the car by myself from the basement and someone has to come to open the gate for me cuz the room door key is not linked to the security gate system. I think hotel management has to look at this and to solve this issue immediately. 2. front desk team: they are not friendly and smiling to the guests, moreover during the check out, I was asked if I had consumed anything from the minibar, though the mini bar is empty due to Covid thing. that was funny to be honest and your team have to be trained on such conversation. 3. room service was the biggest surprise; I called in the morning to order healthy breakfast. the healthy breakfast items are already set in the menu except very few items that I have a choice to choose like tea or coffee or plain / fruity yogurt. the lady on the phone asked me "what do you want to have in the healthy breakfast sir and I will prepare everything for you from the breakfast buffet". I was shocked from her answer and was trying to explain that the healthy breakfast items are already set but she didn't understand until I talked to her supervisor. unfortunately when I got the breakfast It was missing the omlette, then I had to call again to get my omlette. anyhow my experience with the room service was not good and I recommend some training for these people specially that Dubai is very famoud about the level of services provided all over the city.

Good location, very poor services and rooms

Customer review rating 1.5/5

Dr. R. A. Business - 27/01/2021 Confirmed reviews ALL

Service was very bad, rooms are small and very badly ventilated

Dear Dr. Ramy A., Thank you for taking the time to inform us about your experience at Novotel World Trade Centre. We understand your stay did not meet your expectations and we would like to offer you our sincerest apologies for any inconvenience we may have caused you. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and rest assured that what you experienced is not indicative to the standards we aspire to offer to our valued guests. Once again, we appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

the location and staff... are awesome! specially Mr. Yasser

Customer review rating 4.0/5

Hussein B. F. Solo - 20/01/2021 Confirmed reviews ALL

The Front-desk staff are awesome, especially Mr. Yasser who has made me feel comfortable, he was professional and helpful, such staff makes you wanna keep coming. The location was strategic and only a few minutes away from Dubai's heart. you can take a walk to several attractive places, which means you don't need a car!

Dear Hussein F., It was a pleasure to have you stay with us and we are delighted to know that Yasser's great hospitality was to your satisfaction. It is always inspiring to receive such positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 5.0/5

Noyan S. Couples - 20/01/2021 Confirmed reviews ALL

Amazing staff . They provide birthday cake i requested . Thanks to the reception ! ( i forgot her name , but start with M letter) big thanks !!!

Dear Noyan S., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall stay and on our team's great hospitality. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located great service

Customer review rating 5.0/5

Tanya D. Business - 18/01/2021 Confirmed reviews ALL

A warm welcome Nothing was too much trouble

Dear Tanya D., We very much appreciate your comments following your stay with us at the Novotel World Trade Centre. We are delighted to know that you had a pleasant stay with us and greatly appreciate your wonderful feedback on your overall stay. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good service

Customer review rating 5.0/5

Akhror Families - 16/01/2021 Confirmed reviews ALL

I loved all services at your hotel. All staff are extremely friendly and supportive. Particularly I enjoyed having delicious breakfast.

Dear Akhror, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis Novotel World Trade Centre. We are delighted to learn that you had a pleasant stay with us and that you were happy with the hotel's services, the breakfast and our team's great hospitality. It is always inspiring to receive a positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Very Good stay

Customer review rating 5.0/5

Thiago C. Solo - 06/01/2021 Confirmed reviews ALL

Up my arrival I was not so very happy as I asked for an upgrade and I had to wait for the manager of the turn to deal with a Group of guests who just came in to the hotel and asked for a executive suite. Lately, the manager was great and tried his best to pleases me, the up grade could not be possible to get it since the hotel was extremely full and so I only have asked for the coffee machine which he provide it to me. The reception staff were FANTASTIC, I spent a good time chatting with them and I have to be honest , great reception team. Well done! Room service were one of the best room service ever, very very good and they are there for you when you need and they provide a excellent service. I was surprised by the cleaning , back in the UK most of the hotels only clean your room after 3 nights staying as in Dubai it is cleaned daily, well done! I did asked my cleaner only to clean my room a few times , the hotel were busy and I did not want to bother him so much. THANK YOU VERY MUCH FOR THE LOVELY STAY!

Dear Thiago C., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre. We are delighted to learn that you had a pleasant stay with us and greatly appreciate your wonderful feedback on the hotel's services and facilities. It is always inspiring to receive a positive feedback from a satisfied guest. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

A Christmas Stay

Customer review rating 5.0/5

Dr. B. Business - 03/01/2021 Confirmed reviews ALL

I was greeted by the valet staff. My temperature was taken via an automated door system. I was greeted. I was given my room keys. I was only told about the complimentary breakfast and not the other perks of being a platinum member. My room was great. I wasn't able to do the breakfast because I was just so tired from everything. It was the only hotel I've stayed in where I was able to rest. I really appreciate it. My only issue was when I was checking out. I called down to room serves and received a weird messages stating that I needed to leave a message.

Dear Valued Guest, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Novotel World Trade Centre and for your patronage as a valued ALL Platinum Member. We are delighted to know that you had a pleasant stay with us. A positive guest experience is something we endeavor to achieve every day. Thank you again for sharing your experience and we look forward to the pleasure of welcoming you again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

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