ibis World Trade Centre Dubai 3 stars

Customer review rating (ALL Rating) 4.8/5 595 reviews

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Description

Hotel extras

  • Direct access to Dubai World Trade Center

  • Free WIFI

  • 15 minutes' drive to Dubai International Airport

  • Walking distance to World Trade Center Metro

  • Free daily shuttle

Our accommodation(s)

Hotel location

ibis World Trade Centre Dubai

P O Box 9544, Sheikh Zayed Road
9544 DUBAI
United Arab Emirates

GPS:25.223522, 55.284389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

TWINE RESTAURANT

Twine: Where food unites cultures, flavors, and stories from the Mediterranean, weaving a rich tapestry of taste and tradition in the heart of our gastronomic city. Welcome to the Med at Ibis WTC

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  595 reviews

TripAdvisor Rating  4.0/5  1,724 reviews

Certificate of excellence 2024

Terrible front front office management

TripAdvisor rating 1.0/5

Reviewer387 TripAdvisor review

Absolutely terrible service at this hotel. Reception people couldn't care less about requests and complaints. Even 'front office' managers are dishonest and utterly useless. In particular a staff member called David Maina who simply fobs off people and attempts to hide issues from management. I have repeatedly asked for the email address of the GM and they all try to avoid giving it out. It appears that they are trying to hide their problems from senior management.

Dear Valued Guest, We are deeply sorry to hear about your disappointing experience during your recent stay with us. Your feedback regarding the service and interactions with our team members. Please accept our sincere apologies for any inconvenience or frustration caused. We want to reassure you that we take your concerns about the service and room cleanliness seriously, and we have already taken steps to address them internally. Please rest assured that our commitment to providing all our guests with the highest standard of service and hospitality remains steadfast. With regards to your request for the email address of our General Manager, we apologize for any miscommunication or delay in providing this information. Once again, we apologize for not meeting your expectations and appreciate you bringing these issues to our attention. Below, I leave my email address, and it would be my pleasure to personally assist you during your future stay in Dubai to make amends with the aim of enhancing your experience. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Best regards, Dynne Binua Director of Rooms julidinne.binua@accor.com

Nice breakfast, and enjoyable lobby for working environment

Customer review rating 5.0/5

Bella C. Business - Confirmed reviews ALL

We will choose to stay this hotel next time.

Dear Bella c., We're thrilled to hear that you enjoyed our delicious breakfast offerings and found our lobby to be a conducive environment for work! Providing a comfortable and productive atmosphere for our guests is important to us, and we're delighted that we could meet your expectations in these aspects. Thank you for your kind words and for choosing to stay with us. We're looking forward to welcoming you back on your next visit, and we'll ensure that your stay is just as enjoyable as this one! Best regards, Dynne Binua - Director of Rooms.

Great location to go to the fair and nice staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Enjoyed my stay at the hotel

Dear Valued Guest, We're thrilled to hear that you enjoyed our convenient location and that our staff provided you with a pleasant experience during your stay! Ensuring our guests have easy access to nearby attractions and receive friendly service is our top priority. Thank you for taking the time to share your feedback with us. If there's anything else we can do to make your next visit even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Best regards, Dynne Binua - Director of Rooms.

Very well located. Just near DWTC.

Customer review rating 5.0/5

Viktor Business - Confirmed reviews ALL

Good location. Spacious room, comfy bed, fridge and iron. Everyday cleaning and complimentary bottle of water. Very good breakfast.

Dear Viktor, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. Providing a comfortable and convenient experience for our guests is our top priority, and we're glad to hear that you found our location good and our rooms spacious and well-equipped. We're pleased that you enjoyed the amenities in your room, including the fridge and iron, as well as our daily cleaning service and complimentary bottle of water. Additionally, we're thrilled that you found our breakfast to be very good. We strive to offer a variety of delicious options to start your day off right. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! Best regards, Dynne Binua - Director of Rooms

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I forgot my apple iphone charger. I called back hotel and informed about it. Hotel staff replied that they will check and will give a call back. But haven’t received any call, at least should have informed back.

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Other web-users rate our hotel

  • 631 reviews 9.4/10 Location
  • 734 reviews 6.4/10 Room
  • 945 reviews 8.6/10 Service
  • 18 reviews 8.6/10 WiFi
  • 310 reviews 3.2/10 Comfort
  • 296 reviews 8.6/10 Cleanliness
  • 248 reviews 8.9/10 Vibe
  • 205 reviews 7.2/10 Amenities

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