ibis One Central Hotel 3 stars

Customer review rating 4.2/5 5,124 reviews

ALLSAFE approved hotel

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How it works?
ibis One Central
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+ 23 Services

Hotel extras

  • Easy access to Dubai World Trade Centre

  • Private indoor car park

  • Walking distance to World Trade Centre Metro Station

  • Free WIFI

  • Bar with live music

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis One Central

Trade Centre District
9914 dubai
united arab emirates

Tel: +97145195555

Fax: (+971)45195550

Check-in from 14h00

Check out up to 12h00

  • NOVOTEL HOTEL :  27 NOVOTEL HOTEL

  • WORLD TRADE CENTRE :  RED LINE WTC

  • By train

    WORLD TRADE CENTRE At 0.3km / 0.19 miles

GPS :25.221433, 55.28622

Hotel services

WOK & CO

Mix and fix. Cuisine without borders in a trendy setting. Select the ingredients to create your own menu - everything is cooked in a wok as you watch.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 588 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 504 non-smoking rooms
    • 15 floors
  • Languages spoken at the hotel
    • English
    • French
    • Arabic
    • Chinese Mandarin
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • ibis One Central Parking
    • Near the property
    • 180 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • Free Pool Access at Novotel
    • Outside
    • Nearby
  • ibis One Central Fitness Centre
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop

Our accommodation(s)

Equipped with the new Sweet Bed by ibis bedding, our room offers everything you need for a comfortable stay: large double bed, desk, free WiFi, flat screen TV and stylish bathroom with shower. Interconnecting rooms are available. Equipped with the new Sweet Bed by ibis bedding, our room offers everything you need for a comfortable stay: two single beds, desk, free WiFi, flat screen TV and stylish bathroom with shower. Interconnecting rooms are available.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 95

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
ibis One Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,124 reviews

TripAdvisor Rating 4.0/5

1,384 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Yes well located

Customer review rating 3.5/5

Evgeniya Solo - 14/10/2021 Confirmed reviews ALL

I will kindly suggest ( house keeping must talk slow wael they clean room and maybe they must wash uniforms every day) the rest of it good , if room will b more bigger and Window opens this will b my perfect stay

Dear Evgeniya, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and rest assured it is well received and has been shared with the management team to further enhance our guest experience. We hope you will give us another opportunity to welcome you back again in the near future. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Below standard

Customer review rating 1.0/5

Jiryes Business - 11/10/2021 Confirmed reviews ALL

I was not happy on multiple occasions which is weird because I only stayed in your property for less than 12 hours . First you enter the hotel staff uniform is a mess no one looks the part. I was given a welcome drink voucher which has a picture of a cocktail on it and when I went to the restaurant they told me they don’t offer cocktails. Then i did a horrible mistake and I ordered sushi which is hands down the worst sushi I had in my life there is enough rice to feed the whole city on my roll it was the first time I had to use a. Knife to cut my sushi in order to make it fit. Then I went to the room the hotel Chanel was not working there was no hygiene kit and the hotel tv Chanel was not working so no info about food restaurants or anything, when I asked about the hygiene kit I had my dnd paper on the door and still someone starts knocking on my door which is not the standard at any hotel . And when I went to checkout there is one lady only at the desk with a queue eventually I gave up and dropped my key

Slow service

Customer review rating 2.0/5

Sara A. Business - 06/10/2021 Confirmed reviews ALL

As well as the late response.. lack of amenities. You have zero collaboration n support

Dear Sara A., We would like to thank you for taking the time to complete our guest questionnaire regarding your recent stay with us. It is through guest feedback which we receive, that allows and enables us to improve our guest experience. On behalf of the hotel team, please accept our sincerest apologies for any inconvenience which may have been caused. At Ibis, we strive to provide a superior service experience for every customer and rest assured that your concerns have been well noted and have been shared with the management team in our efforts to better improve on our overall services. We thank you again for your comments and would like to assure you that anything brought to our notice is treated with the utmost care and attention it deserves. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good stay

Customer review rating 5.0/5

O. B. Business - 05/10/2021 Confirmed reviews ALL

Everything was great. And thanks for your cooperation. Best regards!

Dear O. B., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that our team's great hospitality and your overall experience was to your satisfaction. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Awesome stay

TripAdvisor rating 5.0/5

regardt240 Business - 03/10/2021 TripAdvisor review

The following people i would like to commend that made my stay awesome... Reception: David, Reem, Aziza, Joseph Housekeeping: Dave, Imtiyas, Ramesh Restuarant: Numan, Riva, Sophia Thank you all for a wonderful stay, hope to see you again soon...

Dear Valued Guest, Thank you for choosing ibis One Central as your preferred hotel of choice during your stay and also for taking the time to share your feedback regarding your experience with us. We are pleased to learn that your expectations have been met and that you were satisfied with your overall stay at the hotel. It is a delight to read that our team was able to offer you exceptional services and made your stay more enjoyable and memorable. A positive guest experience is something we endeavor to achieve every day as we strive to continue delivering exceptional services. We hope that we will have the opportunity to welcome you back in our hotel soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

ideally located

Customer review rating 3.0/5

Murat D. Business - 02/10/2021 Confirmed reviews ALL

on the plus side: clean, affordable, very well located, very well hotel, friendly staff, could npot ask anything more from a hitel management - nothing bad to say about the hotel on the negative side: other guests that have been extremely loud at night (every night), no masks, very intensive smell of food and garbage in halls

Dear Murat D, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that our team's great hospitality, the hotel's convenient location and cleanliness was to your satisfaction. Rest assured your comment regarding the smell is well received and has been shared with the team for the immediate attention. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Very good service

Customer review rating 5.0/5

Max Friends - 01/10/2021 Confirmed reviews ALL

Very good service

Dear Max, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that you were happy with the services and facilities. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good location

Customer review rating 2.5/5

Feryal Solo - 30/09/2021 Confirmed reviews ALL

Rooms are very clean, staff very friendly

Dear Feryal, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that the hotel's cleanliness and our team's great hospitality was to your satisfaction. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

people make the difference

Customer review rating 4.5/5

Mustafa E. Business - 28/09/2021 Confirmed reviews ALL

see, some of your stuff were really very smily and some of them were nervous at all times or never smiling, see for example 2 ladies in reception, they were very friendly and polite at all but on the other side anyways i will not mention any person but all ur stuff were not smiling all the time which really effects because i stayed at your hotel 1 month and after 2 weeks your stuff become a kind of family member and u r expecting ur family members to smile to you

Dear Mustafa e. Erdinc, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that some of our team's great hospitality was to your satisfaction. Rest assured we have taken note of your comment regarding some of our team members and have shared it with the whole team in our efforts to better improve on our overall services. We hope your experience will not deter you from staying with us again in the near future. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located

Customer review rating 4.0/5

Richard L. S. Business - 26/09/2021 Confirmed reviews ALL

Very good, reception. Nice restaurant with good food.

Dear Richard Lado S., We are delighted to learn that overall you had a pleasant stay with us and that the hotel's convenient location, delicious food and our team's great hospitality was to your satisfaction. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

good stay

Customer review rating 5.0/5

Atiq U. R. Friends - 25/09/2021 Confirmed reviews ALL

its was wanderfull stay. staff show highly hospitality. i wish to visit again soon

Dear Valued Guest, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that our team's great hospitality was to your satisfaction. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good

Customer review rating 4.0/5

Bharathi D. Business - 25/09/2021 Confirmed reviews ALL

Good service

Dear Bharathi d., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that our services were to your expectation. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Good Stay

Customer review rating 5.0/5

Roaa Business - 23/09/2021 Confirmed reviews ALL

Very Good

Dear Roaa, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located but very bad stay.

Customer review rating 1.5/5

Michele B. Business - 23/09/2021 Confirmed reviews ALL

Only thing that was good is the Laundry personnel named Irene. She is amazing and always has a smile on her face. But anything else was bad. The cleaning was awful. A lot of noises in the corridors late at night. It's like a hostel and not a hotel.

Dear Michele B., We would like to thank you for taking the time to complete our guest questionnaire regarding your recent stay with us. It is through guest feedback which we receive, that allows and enables us to improve our guest experience. On behalf of the hotel team, please accept our sincerest apologies for any inconvenience which may have been caused. At Ibis, we strive to provide a superior service experience for every customer and rest assured that your concerns have been shared with the respective team as this is not indicative to the standards we aspire to offer to our valued guests. We thank you again for your comments and would like to assure you that anything brought to our notice is treated with the utmost care and attention it deserves. Stay Safe! Sincerely yours, Mohsin Yaqoob Cluster Hotel Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Cute & Cozy

Customer review rating 4.5/5

Jihad J. Families - 19/09/2021 Confirmed reviews ALL

Almost flawless very convenient

Dear Jihad J., We very much appreciate your comments regarding your stay at the ibis One Central Hotel. It is always a pleasure to receive positive feedback from a satisfied guest. Thank you again for sharing your experience, and we hope your future visit will be as pleasant as the previous one. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Well located

Customer review rating 4.0/5

Zaher A. H. Friends - 17/09/2021 Confirmed reviews ALL

Nice experience. The hotel is clean and all worker made a good job.

Dear Zaher Al H., Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that our team's great hospitality, the hotel's convenient location and the cleanliness was to your satisfaction. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Very good affordable place

Customer review rating 5.0/5

Malvina Solo - 17/09/2021 Confirmed reviews ALL

Great check in ✔ Comfy room Good breakfast Affordable budget hotel

Dear Malvina, Thank you for taking the time to complete our online guest questionnaire regarding your recent experience at Ibis One Central. We are delighted to learn that overall you had a pleasant stay with us and that your check in experience and the breakfast was to your expectation. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central
Customer review rating 5.0/5

Rositsa Friends - 17/09/2021 Confirmed reviews ALL

Clean hotel, nice breakfast, comfortable beds Very vood location, near metro station

Dear Rositsa, We are delighted to learn that overall you had a pleasant stay with us and that the breakfast, the hotel's convenient location and it's proximity to the metro station was to your satisfaction. It is always a pleasure to receive positive feedback such as yours from our valued guests. We look forward to welcoming you again soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager Novotel & Ibis World Trade Centre Dubai and Ibis One Central

Top Notch Guest Service

TripAdvisor rating 5.0/5

eamanadam2021 27/08/2021 TripAdvisor review

Thank you to all the people at the reception. thank you David,Rem and to everyone who works at the reception. You guys have helped us in all the best possible ways for the first trip. A message to the hotel management. YOU HAVE GEMS IN THE GUEST SERVICE.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis One Central Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team as this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the recommendation and we hope your future visit will be as pleasant as the previous one. Sincerely, Anoop Dhondoo Cluster General Manager

Room review

TripAdvisor rating 4.0/5

annaE952MU Business - 01/03/2021 TripAdvisor review

Very good location especially if you are going to the trade centre. The hotel employees are kind and the rooms are clean. The only thing missing from the rooms are toiletries like mini shampoo and toothpaste.

Dear Valued Guest, First and foremost, we would like to thank you for choosing Novotel as your hotel of choice during your recent visit. We greatly appreciate you taking time to leave us a positive review and we are pleased to learn that your overall experience was a pleasant one. We are happy that the services of our staff and your overall experience met your expectations. We hope that we will have the opportunity to welcome you back in our hotel soon. Stay Safe! Sincerely yours, Anoop Dhondoo Cluster General Manager

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