Ibis Budget Guarulhos Airport 2 stars

Customer review rating (ALL Rating) 4.2/5 1,771 reviews

Ibis Budget Guarulhos Airport - Image 1
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Description

Hotel extras

  • An Ibis budget economy hotel near Guarulhos Airport.

  • Ibis budget Guarulhos Aeroporto: great rooms, WiFi, and 24-hour bar area.

  • The ideal location for connections and fast travel.

  • Fast checkout service to speed up your departure.

  • Buffet service for breakfast, lunch, dinner, and supper.

Our accommodation(s)

Hotel location

Ibis Budget Guarulhos Airport

Avenida Lauro de Gusmão Silveira, 1125, Pq Ind do Jardim Sao Geraldo
07140-010 GUARULHOS
Brazil

GPS:-23.43903, -46.49673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANTE IBIS BUDGET

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,771 reviews

Customer review rating 5.0/5

Irai B. Business - Confirmed reviews ALL

Great customer service check in and out . All services very helpful . Amazing 5 stars ⭐️

Dear Irai, Thank you very much for your excellent review and for awarding us 5 stars. We are delighted to know that you had such a positive experience with us and that our customer service, as well as the check-in and check-out processes, met your expectations. Your kind words about our team and services are truly appreciated and will be shared with all our collaborators. Feedback like yours is a great motivation for us to continue providing outstanding service to our guests. We hope to have the pleasure of welcoming you again soon. Best regards, Diego Almeida Deputy Manager

Customer review rating 0.5/5

Elizabeth M. K. Families - Confirmed reviews ALL

Given a room that was already occupied by another person. Happened two times. i hade to leave the hotel for another one

Dear Elizabeth, Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered during your arrival. We fully understand the frustration and inconvenience this caused, especially as it ultimately led you to leave the hotel and seek accommodation elsewhere without being able to use the room you had reserved. We also regret that our communication during the situation did not meet your expectations. Your comments regarding the reception team's communication will be shared with the responsible managers and used as an opportunity for further training and improvement. Thank you for bringing this matter to our attention. We are truly sorry for the negative experience and for failing to provide the service you deserved. Best regards, Diego Almeida Deputy Manager

Customer review rating 4.5/5

Silvana F. A. B. Families - Confirmed reviews ALL

ok

Prezada sra. Silvana, Agradecemos por sua avaliação e pelo seu comentário. Ficamos muito felizes em saber que sua experiência foi ótima. Seu reconhecimento é muito importante para nossa equipe e nos motiva a continuar oferecendo um atendimento de qualidade e uma estadia agradável a todos os nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Lucas Bandeira Trainee Gerencial - Ibis Budget Guarulhos Aeroporto

Customer review rating 5.0/5

Glenda S. D. C. Families - Confirmed reviews ALL

Boa

Prezada Glenda, Muito obrigado pela sua avaliação positiva. Ficamos felizes em saber que teve uma boa experiência conosco e que o atendimento da nossa equipe atendeu às suas expectativas. Comentários como o seu são muito importantes para todos nós e nos incentivam a continuar oferecendo um serviço D. qualidade aos nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Diego Almeida Subgerente

Customer review rating 5.0/5

Jean K. P. Friends - Confirmed reviews ALL

Had booked a room for 3 pax for 1 night but we actually used it only for a couple of hours for our long layover. The place is very good, good location to the airport, has bidet (thank god!) and has very clean sheets. Better than the other hotels we stayed in latam. We didnt know that they have free shuttle from airport to hotel tho as it was not advertised so we ended up paying uber. It is very far from the city and traffic is awful during peakhours. We checked in at 12pm and since our next flight is 1am the next day, we decided to check out Sao Paolo. Going to Paulina Ave took us 45mins and going back took over 1 hour. Just a bid sad we didnt get to enjoy and utilize the amenities as much as we rather decided to go to city but the place is really good. Very modern and has nice coworking space.

Dear Jean, Thank you so much for taking the time to review your stay and for giving us a perfect score! We are thrilled to hear that you had an "awesome experience" with us. It is wonderful to know that you appreciated our proximity to the airport, the cleanliness of our rooms, our modern design, and the coworking space. Hearing that we stood out compared to other hotels you have visited in Latin America is a huge compliment to our team and our daily efforts to provide a comfortable, practical, and welcoming environment. I sincerely apologize that the information regarding our free airport shuttle was not clear prior to your arrival. We are continuously working to improve our communication across all booking channels so that our guests can take full advantage of this convenient service right from the start. You are absolutely right about the commute to the city. While our location is highly strategic for flights and layovers, the traffic to downtown São Paulo, such as Paulista Avenue, can indeed be quite challenging during peak hours. We are glad that, despite the transit, you still managed to explore a bit of the city before your next flight! Even though your time with us was short, we are very happy that it provided a comfortable and clean rest stop. We hope to have the immense pleasure of welcoming you back in the future—hopefully with a bit more time to relax and enjoy all of our amenities! Sincerely, Henrique Gigueira Management Trainee ibis Budget Guarulhos Aeroporto

Other web-users rate our hotel

  • 1,121 reviews 9.1/10 Location
  • 1,603 reviews 5.8/10 Room
  • 1,490 reviews 7/10 Service
  • 34 reviews 6/10 WiFi
  • 1,079 reviews 9.3/10 Breakfast
  • 635 reviews 8/10 Cleanliness
  • 360 reviews 9.1/10 Vibe
  • 240 reviews 7.6/10 Amenities

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