Dear Paula, Thank you so much for your lovely feedback! We are delighted to know that you enjoyed the comfort of our beds, the bathroom, our breakfast, and the friendliness of our team. We are especially happy that Enrico made you feel so welcome during such a stressful situation. We will be sure to share your kind words with him! We hope to welcome you back to ibis Budget Guarulhos Aeroporto under happier circumstances on your next visit. Kind regards, Diego Almeida Deputy Manager

Dear Taciane, Thank you very much for sharing your experience with us! We are delighted to know that you enjoyed the cleanliness of the room and appreciated our water refill station. We are especially happy that you enjoyed our breakfast and its variety and quality. Your recognition means a lot to our team and will certainly be shared with our Food & Beverage staff. We hope to welcome you back on a future visit! Diego Almeida Deputy Manager

Dear Fernando, Thank you very much for sharing your experience with us! We are delighted to know that you enjoyed your stay and appreciated the cleanliness of the hotel, the helpfulness of our team, and our food. We are also glad that our convenient location near the airport contributed to a pleasant and practical stay. We hope to welcome you back on your next visit to Guarulhos! Diego Almeida Deputy Manager

Dear Maria, Thank you very much for your wonderful review! We are delighted to know that everything was perfect during your stay and that you appreciated our location, food, and team. Your recognition means a lot to us and is a great motivation for the entire team. We hope to welcome you back very soon! Best regards, Diego Almeida Deputy Manager

Dear Cristiane, Thank you very much for your wonderful review! We are delighted to know that you had an amazing experience with us and that you enjoyed the cleanliness and comfort of the hotel, as well as our food and the service provided by our front desk team. Your kind words are a great recognition for our team and will certainly be shared with our colleagues. It is very rewarding to know that their friendliness and attention contributed to such a positive stay. We hope to welcome you back very soon! Best regards, Diego Almeida Deputy Manager

Dear M. Zipporah, Thank you for taking the time to share your feedback with us. We are glad to know that you found the bed comfortable. Regarding the room size and bunk bed, we would like to clarify that ibis budget follows a compact and functional accommodation concept, designed primarily for practicality and short stays. We are sorry that our food did not meet your expectations. We take comments regarding our food quality seriously and will share your feedback with our Food & Beverage team for evaluation. We appreciate your comments, as they help us identify areas where we can improve and provide a better experience for our guests. Best regards, Diego Almeida Deputy Manager

Dear Jamile, Thank you very much for sharing your positive feedback with us! We are delighted to know that you had a great experience and appreciated our location and the comfort of your stay. Regarding your suggestion about complimentary bottled water in the rooms, we appreciate your feedback. As part of our sustainability practices, we do not provide single-use plastic bottles in the apartments. However, we offer a complimentary water refill station at reception, where guests can refill their own bottles. Thank you again for your suggestion. We hope to welcome you back soon! Best regards, Diego Almeida Deputy Manager

Dear Irai, Thank you very much for your excellent review and for awarding us 5 stars. We are delighted to know that you had such a positive experience with us and that our customer service, as well as the check-in and check-out processes, met your expectations. Your kind words about our team and services are truly appreciated and will be shared with all our collaborators. Feedback like yours is a great motivation for us to continue providing outstanding service to our guests. We hope to have the pleasure of welcoming you again soon. Best regards, Diego Almeida Deputy Manager

Dear Elizabeth, Thank you for sharing your experience with us. We sincerely apologize for the situation you encountered during your arrival. We fully understand the frustration and inconvenience this caused, especially as it ultimately led you to leave the hotel and seek accommodation elsewhere without being able to use the room you had reserved. We also regret that our communication during the situation did not meet your expectations. Your comments regarding the reception team's communication will be shared with the responsible managers and used as an opportunity for further training and improvement. Thank you for bringing this matter to our attention. We are truly sorry for the negative experience and for failing to provide the service you deserved. Best regards, Diego Almeida Deputy Manager

Prezada sra. Silvana, Agradecemos por sua avaliação e pelo seu comentário. Ficamos muito felizes em saber que sua experiência foi ótima. Seu reconhecimento é muito importante para nossa equipe e nos motiva a continuar oferecendo um atendimento de qualidade e uma estadia agradável a todos os nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Lucas Bandeira Trainee Gerencial - Ibis Budget Guarulhos Aeroporto

Prezada Glenda, Muito obrigado pela sua avaliação positiva. Ficamos felizes em saber que teve uma boa experiência conosco e que o atendimento da nossa equipe atendeu às suas expectativas. Comentários como o seu são muito importantes para todos nós e nos incentivam a continuar oferecendo um serviço D. qualidade aos nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Diego Almeida Subgerente

Dear Jean, Thank you so much for taking the time to review your stay and for giving us a perfect score! We are thrilled to hear that you had an "awesome experience" with us. It is wonderful to know that you appreciated our proximity to the airport, the cleanliness of our rooms, our modern design, and the coworking space. Hearing that we stood out compared to other hotels you have visited in Latin America is a huge compliment to our team and our daily efforts to provide a comfortable, practical, and welcoming environment. I sincerely apologize that the information regarding our free airport shuttle was not clear prior to your arrival. We are continuously working to improve our communication across all booking channels so that our guests can take full advantage of this convenient service right from the start. You are absolutely right about the commute to the city. While our location is highly strategic for flights and layovers, the traffic to downtown São Paulo, such as Paulista Avenue, can indeed be quite challenging during peak hours. We are glad that, despite the transit, you still managed to explore a bit of the city before your next flight! Even though your time with us was short, we are very happy that it provided a comfortable and clean rest stop. We hope to have the immense pleasure of welcoming you back in the future—hopefully with a bit more time to relax and enjoy all of our amenities! Sincerely, Henrique Gigueira Management Trainee ibis Budget Guarulhos Aeroporto

Dear Luiz E., Thank you very much for sharing your experience with us. We are delighted to know that you appreciated our location, cleanliness, and facilities. It is also great to hear that our early breakfast service starting at 4:30 a.m. met your needs before your flight. We appreciate your understanding of the ibis Budget concept, which focuses on providing practical, functional, and comfortable accommodations, especially for short stays and airport stopovers. Thank you as well for your recommendation. Feedback like yours is very important to our team and encourages us to continue delivering quality experiences to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Dear Edmundo, Thank you very much for your positive evaluation. We are pleased to know that you had a comfortable and clean stay with us and that you appreciated the friendliness of our staff. Feedback like yours is very important to our team and motivates us to continue providing quality service and hospitality to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Dear Steven, Thank you very much for your positive review. We are delighted to know that our hotel was a perfect option for your stopover before your flight. It is great to hear that you appreciated our convenient location near the airport and the friendliness of our staff. Feedback like yours is very important to our team and motivates us to continue providing quality service and hospitality to our guests. We hope to welcome you again soon. Best regards, Diego Almeida Deputy Manager

Prezada Luzia, Agradecemos por compartilhar sua experiência conosco. Lamentamos que o tamanho do apartamento e a percepção de custo-benefício não tenham atendido plenamente às suas expectativas. Gostaríamos de reforçar que o ibis Budget segue um conceito de hospedagem econômica, funcional e compacta, priorizando praticidade, eficiência e uma excelente localização, especialmente em regiões aeroportuárias como Guarulhos. Em relação aos itens mencionados, como frigobar, cafeteira e outros acessórios, reforçamos que não fazem parte do padrão da marca, justamente por se tratar de um conceito de hospedagem simplificado. Já alguns itens como secador de cabelo e enxoval são disponibilizados conforme padrão operacional e/ou mediante solicitação na recepção. Ficamos felizes em saber que a limpeza do hotel foi um ponto positivo da sua estadia. Agradecemos novamente pelo seu feedback, que é muito importante para o nosso processo de melhoria contínua. Atenciosamente, Diego Almeida Subgerente

Dear Juergen, Thank you very much for sharing your feedback with us. We are glad to know that, even for a short emergency stay, you found our team to be super friendly and helpful, and that you were pleasantly surprised by the quality of our lunch service. Your comments are very important to us and motivate our team to continue delivering a positive experience to our guests, even in a budget accommodation concept. We hope to have the opportunity to welcome you again in the future. Best regards, Diego Almeida Deputy Manager

Dear Cassidy, Thank you very much for sharing such a thoughtful and positive review about your stay with us. We are truly sorry that you had such a difficult flight experience and such a long delay. At the same time, we are extremely happy to know that our team could provide a welcoming, friendly, and helpful experience during such a stressful moment. Your kind words about our staff, cleanliness, organization, and the care shown during service hours mean a lot to all of us. We are especially pleased to know that the team's attention and efficiency made a positive difference, even during a very busy moment at the hotel. Comments like yours are a great motivation for our entire team and reinforce our commitment to providing comfort, care, and hospitality to our guests. We sincerely hope to have the opportunity to welcome you again in the future, hopefully under much better travel circumstances. Best regards, Diego Almeida Deputy Manager

Prezada Janice, Muito obrigado pela sua avaliação positiva. Ficamos felizes em saber que nossa localização atendeu às suas expectativas e que sua experiência conosco foi boa. Comentários como o seu são muito importantes para toda a nossa equipe e nos motivam a continuar oferecendo uma hospedagem prática e D. qualidade aos nossos hóspedes. Esperamos recebê-la novamente em breve. Atenciosamente, Diego Almeida Subgerente