Ibis Budget Guarulhos Airport 2 stars

Customer review rating (ALL Rating) 4.2/5 633 reviews

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Avenida Lauro de Gusmão Silveira, 1125, Pq Ind do Jardim Sao Geraldo, 07140-010 GUARULHOS, Brazil

Description

Hotel extras

  • An Ibis budget economy hotel near Guarulhos Airport.

  • Ibis budget Guarulhos Aeroporto: great rooms, WiFi, and 24-hour bar area.

  • The ideal location for connections and fast travel.

  • Fast checkout service to speed up your departure.

  • Buffet service for breakfast, lunch, dinner, and supper.

Our accommodation(s)

Hotel location

Ibis Budget Guarulhos Airport

Avenida Lauro de Gusmão Silveira, 1125, Pq Ind do Jardim Sao Geraldo
07140-010 GUARULHOS
Brazil

GPS:-23.43903, -46.49673

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

RESTAURANTE IBIS BUDGET

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  633 reviews

Customer review rating 4.0/5

Leonor V. Families - Confirmed reviews ALL

Excelente para escalas prolongadas

Hola Leonor, Muchas gracias por compartir su experiencia con nosotros. Qué bueno saber que nuestra ubicación, el servicio de traslado y el desayuno fueron puntos positivos durante su estancia. Lamento que el colchón haya parecido más duro de lo esperado. Agradecemos su observación — comentarios así nos ayudan a evaluar mejoras para ofrecer mayor comodidad a todos nuestros huéspedes. Será un placer recibirla nuevamente cuando regrese a la zona. Atentamente, Diego Almeida Subgerente

Customer review rating 4.0/5

Jessica K. R. Solo - Confirmed reviews ALL

I loved my room and the hotel and the breakfast! But the airport shuttle and proximity to the airport was a big priority and I didn't use the shuttle because it only goes once an hour so the timing was very inconvenient for my early flight. And also technically the property is 2.5km from the airport, but because of the roads you have to drive 9km to arrive so this makes the trip to the airport significantly longer. I don't think I would have even looked at this hotel if Id known it was actually a 9km drive. But anyway, I enjoyed my stay and called an uber to go the airport which was easy enough.

Hello Jessica, Thank you for taking the time to share your detailed feedback. We’re very happy to know that you found our hotel safe, clean, beautiful, and well organized, and that you enjoyed your room and our breakfast — it’s wonderful to hear that these aspects made your stay pleasant. Regarding the airport shuttle, we understand how important this service was for your trip. The shuttle is operated by an external partner and follows a fixed hourly schedule, which unfortunately may not accommodate all flight times — especially early departures. You also pointed out the driving distance to the airport, and you’re absolutely right. While we are located approximately 2.5 km away in a straight line, the road layout requires a longer route of about 9 km. We appreciate you mentioning this, as it helps us improve how we communicate this information to future guests. We’re glad your trip to the airport with Uber worked out smoothly, and we truly appreciate your kind words about the overall experience. We hope to have the opportunity to welcome you again on a future visit. Kind regards, Diego Almeida Deputy Manager

Customer review rating 1.5/5

Jorge E. G. D. C. Business - Confirmed reviews ALL

The food price is really an absurd. It’s the only hotel in the zone that also request payment of a fee for the transfer to the airport. The check in is really late for someone that is in transit. Room is quite small without space even for the luggage. The staff look really tired working there. That’s for sure the worst option on the zone.

Hello Jorge, Thank you for sharing your impressions with us. I’m truly sorry to hear that your experience did not meet expectations, and I appreciate the level of detail in your feedback — it helps us improve. Regarding the early check-in, it is indeed subject to availability, as rooms need to be cleaned, inspected, and released by the housekeeping team. For situations like yours, with very early arrivals, we strongly recommend booking the night before, as this is the only way to guarantee immediate access to the room with no waiting time. About the transfer, I would like to clarify that the outbound shuttle (hotel → airport) has a fee specifically to cover the operational cost of the service. Even so, the amount is symbolic compared to private transport options in the area. Concerning water, if you bring your own bottle or squeeze, you can refill it for free at our drinking fountains located in the lobby — não há qualquer custo. The sale of bottled water is apenas uma conveniência adicional para quem deseja adquirir. As for the team, sinto muito que tenha tido essa percepção. Nossa equipe trabalha com dedicação para atender um grande fluxo d. hóspedes diariamente, e iremos reforçar processos internos para que o atendimento continue sendo cordial e ágil, mesmo nos períodos d. maior movimento. Sobre o tamanho do quarto e o restaurante, o ibis Budget segue um modelo econômico, com espaços mais compactos e um buffet pensado para oferecer bom custo-benefício. Ainda assim, entendemos que nem sempre atende às preferências d. todos, e agradecemos por destacar sua percepção. Thank you again for your comments. I hope we have the opportunity to welcome you back in the future and provide a more comfortable experience. Kind regards, Diego Almeida Assistant Manager

Customer review rating 5.0/5

Geoffrey N. K. Business - Confirmed reviews ALL

I loved the hospitality of the staff I also loved the closeness of the Hotel to the Airport

Hello Geoffrey, Thank you very much for sharing your feedback with us! We're truly happy to know that you had a very good stay and that our team's hospitality stood out during your visit — your kind words mean a lot. It's also great to hear that our proximity to the airport was convenient for your trip. Trabalhamos continuamente para oferecer uma experiência prática e acolhedora a todos os nossos hóspedes, e saber que atendemos às suas expectativas é muito gratificante. We hope to have the pleasure of welcoming you back on your next visit to Guarulhos. Warm regards, Diego Almeida Assistant Manager

Customer review rating 3.5/5

Donatus P. S. Business - Confirmed reviews ALL

My stay was fine, room, breakfast - all ok. Staff nice. Just one point of criticism: registration at arrival was about the slowest I have had in 40 years of travelling the globe. More detail: - the queue was fuzzy, I thought I was in the queue and so did others, but it was completely unclear who was doing registrations at the front desk and who was not : - there were 2 ladies and a man there, one lady was clearly doing registration - the man was looking at his computer screen all the time and clicking on a mouse, but wasn't interested in helping the queue get smaller ... it was unclear what the 2nd lady was doing, she seemed to be doing something different ... until : - new guests arrived with lots of bags, they just went to the 2nd lady right away and were registered right away, while about 5 others (including me) were still queuing up for the other lady - that lady was nice and helpful and it's probably not her fault that each registration was taking forever, God knows why that must take so long as all guests seemed to be known already in the system, so all that needs to happen is: finish registration, do payment, provide room key, done - for me, though being 63 I can still stand for a long time, so that was not the issue, but there were also families registering with small kids and for them it took like forever too - what irked me most is that no one seemed to care about the messy registration (especially the people just coming forward while being last), no one seemed to think either "there's a lot of people waiting and the queue is long, let's get a 3rd one to help" ... like the guy who was doing nothing basically: all of this was just slow, annoying and very unfriendly

Dear Donatus, Thank you very much for taking the time to share your detailed feedback. We are glad to know that, overall, your stay was pleasant and that you appreciated our rooms, breakfast, and the friendliness of our staff. We sincerely regret the inconvenience you experienced during check-in. We understand how frustrating it can be to face delays after a long journey. Please be assured that your comments have been carefully reviewed with our front desk team so we can improve the organization of the queue and ensure faster, clearer service for all guests. Your observations are very valuable to us, as they help us enhance both the efficiency and the hospitality of our service. We truly hope to have the opportunity to welcome you again and provide a smoother arrival experience next time. Best regards, Diego Almeida Deputy Manager

Other web-users rate our hotel

  • 746 reviews 9/10 Location
  • 1,055 reviews 5.7/10 Room
  • 871 reviews 7.1/10 Service
  • 18 reviews 5.6/10 WiFi
  • 730 reviews 9.4/10 Breakfast
  • 439 reviews 8/10 Cleanliness
  • 281 reviews 9.3/10 Vibe
  • 171 reviews 7.7/10 Amenities

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