Novotel Sao Paulo Center Norte 4 stars

Customer review rating (ALL Rating) 4.4/5 3,754 reviews

Novotel Sao Paulo Center Norte - Image 1
Novotel Sao Paulo Center Norte - Image 2
Novotel Sao Paulo Center Norte - Image 3
Novotel Sao Paulo Center Norte - Image 4

Description

Hotel extras

  • Enjoy the pool and kids space. Children up to 16 stay for free.

  • The hotel can host large events for up to 850 people.

  • 30 minutes by car to São Paulo International Airport - Garulhos

  • 3 minute drive to Carandiru subway station

  • 5 minutes from the Expo Center Norte Convention Center.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Sao Paulo Center Norte

Avenida Zaki Narchi 500, Vila Guilherme
02029000 São Paulo
Brazil

GPS:-23.51193, -46.62076

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,754 reviews

Customer review rating 0.5/5

Jeanyla C. G. Friends - Confirmed reviews ALL

Personnel

Cher invité, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel São Paulo Center Norte. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Novotel sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Nous espérons pouvoir mieux vous servir à l'avenir. Cordialement, Ana Carolina Directrice générale

Customer review rating 3.0/5

Zhang L. Families - Confirmed reviews ALL

The hotel is in serious need of a revamp. The rooms were outdated and not that clean. Upset by the lack of dental and shaving kit. The swimming pool wasn't great either. On the positive side, the interactions I had with the team was good.

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General manager

Customer review rating 4.5/5

Marco T. D. M. Business - Confirmed reviews ALL

boa

Prezado hóspede: Apreciamos seus comentários referentes á sua hospedagem no Novotel São Paulo Center Norte. Compartilharemos suas percepções com nossas equipes. Tenho certeza d. que seu feedback será um encorajamento para continuarmos a melhorar a qualidade d. nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

Customer review rating 2.0/5

Marina A. L. Business - Confirmed reviews ALL

I checked out one day earlier as I couldn’t stay any longer in this hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General manager

Customer review rating 3.5/5

Regardo L. Solo - Confirmed reviews ALL

Comfortable stay, BUT, you need to upgrade your credit card machines as they do not take MasterCard, credit card payments from South Africa.

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to the IT department and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General manager

Other web-users rate our hotel

  • 591 reviews 9.2/10 Location
  • 1,278 reviews 6.9/10 Room
  • 1,301 reviews 7/10 Service
  • 24 reviews 5.9/10 WiFi
  • 703 reviews 8.5/10 Breakfast
  • 600 reviews 7.1/10 Comfort
  • 560 reviews 7.3/10 Cleanliness
  • 387 reviews 6/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Sao Paulo CIDADE