Novotel Sao Paulo Center Norte 4 stars

Customer review rating (ALL Rating) 4.4/5 3,739 reviews

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Description

Hotel extras

  • Enjoy the pool and kids space. Children up to 16 stay for free.

  • The hotel can host large events for up to 850 people.

  • 30 minutes by car to São Paulo International Airport - Garulhos

  • 3 minute drive to Carandiru subway station

  • 5 minutes from the Expo Center Norte Convention Center.

Our accommodation(s)

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Hotel location

Novotel Sao Paulo Center Norte

Avenida Zaki Narchi 500, Vila Guilherme
02029000 São Paulo
Brazil

GPS:-23.51193, -46.62076

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,739 reviews

Customer review rating 0.5/5

Denise M. S. Couples - Confirmed reviews ALL

Long checkin lines, misinformation, i checked in before the person that made the booking and, somehow, i was charged, the booking was cancelled as “no show” and my boyfriend was also charged. During the checkout I explained the situation and was told that the charge on my credit card would be canceled and i would receive confirmation by email. This survey did reach my email, but not the confirmation that the charge on my card would be removed - and the charge is still in my statement

Prezada hóspede: Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certa de que tomamos medidas apropriadas junto a equipe de recepção para lidarmos com seus comentários e prevenirmos futuras ocorrências. O processo de devolução já foi feito pela equipe de recepção, caso a senhora não tenha conseguido visualizar, nos informe, por favor. Agradecemos que tenha nos contado sobre sua estadia e esperamos que nos dê a oportunidade de melhor servi-la num futuro próximo. Sinceramente, Ana Carolina Egydio Gerente Geral

Customer review rating 4.5/5

Tiago D. C. C. Business - Confirmed reviews ALL

Ok

Prezado hóspede: Apreciamos seus comentários referentes á sua hospedagem no Novotel São Paulo Center Norte. Compartilharemos suas percepções com nossas equipes. Tenho certeza d. que seu feedback será um encorajamento para continuarmos a melhorar a qualidade d. nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Ana Carolina Egydio Gerente Geral

Customer review rating 3.5/5

Kurt F. C. Business - Confirmed reviews ALL

The people working here are wonderful. The room was a good size and comfortable. Breakfast was good and despite the hotel being fully booked for a dental convention, things ran smoothly. My gripe is that the room did not include what I think of as standard in hotels of this level -- a coffee/tea maker. I'd just stayed at the Novotel Trade Center Hotel in Dubai where a coffee maker was provided, as was a robe, which was was absent in Sao Paulo. But what really got me was the ironing board that was provided when we requested one with an iron. The feature that is supposed to support the iron was broken and could not support the iron. Worse still was that the two diagonally opposed feet of the four on the board's legs were missing. This meant that the board rocked in either direction. Ironing is not my favorite task, but I willingly do it to be professional in a business setting. I really don't need the aggravation of an unstable surface with a hot item. It was too late to wait for it to be changed. It should never have been brought to a guest in the first place. It was an insult to the Organization that hosted us at this hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The hotel will be modernizing the apartments; we have already started with some apartments and will continue with the rest this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General manager

Customer review rating 3.0/5

Lance B. Families - Confirmed reviews ALL

My one‑night stay at Novotel São Paulo Center Norte was more amusing than relaxing. I had no coffee to start the day, a fridge that buzzed like it was auditioning for a nightclub, a shower with water pressure so gentle it felt shy, and a bed so high it needed its own climbing instructions. Not terrible, but definitely memorable in all the quirky ways.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nayra B. A. Deputy Manager

Customer review rating 5.0/5

Valerie F. Families - Confirmed reviews ALL

Excellent service and nice clean hotel and enjoyed pool and lobby and restaurant

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nayra B. A.

Other web-users rate our hotel

  • 593 reviews 9/10 Location
  • 1,298 reviews 6.7/10 Room
  • 1,305 reviews 6.8/10 Service
  • 25 reviews 4.6/10 WiFi
  • 708 reviews 8.2/10 Breakfast
  • 563 reviews 7.4/10 Cleanliness
  • 334 reviews 6.9/10 Amenities
  • 229 reviews 2.9/10 Value

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