Novotel Sao Paulo Center Norte 4 stars

Customer review rating (ALL Rating) 4.4/5 3,074 reviews

Novotel Sao Paulo Center Norte - Image 1
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Description

Hotel extras

  • Enjoy the pool and kids space. Children up to 16 stay for free.

  • The hotel can host large events for up to 850 people.

  • 30 minutes by car to São Paulo International Airport - Garulhos

  • 3 minute drive to Carandiru subway station

  • 5 minutes from the Expo Center Norte Convention Center.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Novotel Sao Paulo Center Norte

Avenida Zaki Narchi 500, Vila Guilherme
02029000 São Paulo
Brazil

GPS:-23.51174, -46.620796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,074 reviews

TripAdvisor Rating  4.0/5  1,653 reviews

near the North EXPO center and shopping center

Customer review rating 5.0/5

Lee Business - Confirmed reviews ALL

comfortable

Dear Ruru L., We very much appreciate your comments regarding your stay at the Novotel São Paulo Center Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucila Barattino

Convenient location and good service.

Customer review rating 4.0/5

Saybay-162 Business - Confirmed reviews ALL

As always, check-in and check-out need too much time. This could be improved with IT modernization. Next year the SET EXPO 2024 is said to be moved to a new location, not at the Expo Center Norte. But I would stick to Novotel Center Norte for its convenience, including access to the shopping mall.

Dear Seiji S., We very much appreciate your comments regarding your stay at the Novotel São Paulo Center Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Vitalii S. Business - Confirmed reviews ALL

Superior experience Great Japanese kitchen Very kind and attentive service 👏

The check in experience can improve

Customer review rating 3.0/5

E Business - Confirmed reviews ALL

I paid one extra night due to the early arrival, and ended up waiting too long until the agent could call the finance department and confirm the credit card payment came through, as he didn't trust seeing the transaction receipt on my phone. Once the agent gave me the keys, he didn't explain that my room was located on the fourth floor and I should ignore the fact that my room number starts with the number 3. The miss information forced to me to go back to the reception desk three times, re-program the keys and ask for someone to walk me to my room. The episode could be avoided if the agent would have told me that my room was on the fourth and not the third floor. The rest was okay.

Dear Mr. Eduardo M., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General Manager

good price-quality ration

Customer review rating 4.0/5

R.a. R. Business - Confirmed reviews ALL

nice hotel, staff not overly friendly (some more smiling would help, but became better later during my stay), good breakfast, poor buffet dinner, lovely caipirinhas, good bed (= good rest), near the fair grounds

Dear Mr. Alexander R., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General Manager

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Other web-users rate our hotel

  • 458 reviews 9.2/10 Location
  • 903 reviews 7.5/10 Room
  • 1,227 reviews 6.6/10 Service
  • 18 reviews 6.6/10 WiFi
  • 498 reviews 7.1/10 Breakfast
  • 397 reviews 8.1/10 Cleanliness
  • 359 reviews 6.4/10 Food
  • 284 reviews 7.7/10 Amenities

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