Novotel Sao Paulo Center Norte Hotel 4 stars

Customer review rating 4.5/5 15,969 reviews

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Novotel Sao Paulo Center Norte
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+ 21 Services

Hotel extras

  • Enjoy the pool and kids space. Children up to 16 stay for free.

  • The hotel has the capacity to host large events for up to 500 people

  • 30 minutes by car to São Paulo International Airport - Garulhos

  • 3 minute drive to Carandiru subway station

  • Use the hotel transfer to get to the mall and Expo Center Norte in comfort

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Sao Paulo Center Norte

Avenida Zaki Narchi 500
VILA GUILHERME
02029000 sao paulo
brazil

Tel: +551122244000

Fax: (+55)1122244100

Check-in from 14h00

Check out up to 12h00

  • RODOVIÁRIA DO TIETÊ - 950 M : 

  • Estação Carandiru - 1,0km : 

  • Estação Tietê - 950 mt : 

  • By plane

    CONGONHAS AIRPORT At 15km / 9.32 miles

  • By plane

    GUARULHOS INTL At 23km / 14.29 miles

  • By helicopter

    CAMPO DE MARTE At 2.99km / 1.86 miles

  • By car

    VIA DUTRA HIGHWAY At 4km / 2.49 miles

GPS :-23.51174, -46.620796

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 323 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 7 connecting rooms
    • 323 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
Access to property
  • Estapar Additional charge
    • On site
    • 250 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • InBalance by Novotel
    • Covered
    • On site
  • Fitness Center
    • On site
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels
    • Video game area
    • Indoor playground for children

Our accommodation(s)

Whether for business or leisure, Novotel São Paulo Center Norte is perfect for relaxation. Modern, comfortable rooms with everything you need for a well-deserved rest after a tiring trip. Benefit from WIFI, work desk and cot on request. Rooms adapted for people with reduced mobility. If you're travelling with family, you can bring your pet. Accommodations for up to 6 people.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 620

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Novotel Sao Paulo Center Norte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

15,969 reviews

TripAdvisor Rating 4.0/5

1,615 reviews

The only good thing: well located

Customer review rating 2.0/5

Patricia O. Business - 18/03/2020 Confirmed reviews ALL

The service is the worse. They forgot enough towels (basic), they told us we had water in the room, we didn’t. The price agreed by e-mail was different than charged. The restaurant is a disaster, they give food for one person in the table and the other just wait... it’s unbelievable.

Dear Mrs. Patricia O., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Comfortable hotel

Customer review rating 4.0/5

Eli Friends - 08/03/2020 Confirmed reviews ALL

Nice hotel to stay at if you have things to do around the zona norte area of Sao Paulo.

Dear Mr. Elineide W. , We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

EXCELENTE ESTADIA

Customer review rating 5.0/5

Carlos E. S. D. S. Business - 08/03/2020 Confirmed reviews ALL

HOTEL SEMPRE IMPECÁVEL

Prezado Sr. Carlos Eduardo Souto, Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

Terrible check out experience

Customer review rating 3.0/5

Ricardo Friends - 26/02/2020 Confirmed reviews ALL

Hotel location is quite good, but when I leaft the room to do checkout, I had a very bad experience. At the counter it ok (quick and easy), but when I asked for my car (despite the fact that I´ve paid it before) it took more than an hour to get it. The team wasn´t prepared to handle this situation.

Dear Mr. Ricardo, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Parking team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

It’s near the best Fogo. Other than that, I’ll stay somewhere else next time

Customer review rating 2.0/5

M D. Business - 20/02/2020 Confirmed reviews ALL

Aside from a few members of the front desk, most of the staff was slow and unaccommodating. It felt like we were bothering them when we asked for any kind of service. I doubt there will be a “next time” for me at this particular location.

Dear Mr. Michael Christopher, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Good Stay

Customer review rating 4.5/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

VEry good

Dear Mr.Tiago M., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Boa estadia

Customer review rating 5.0/5

Cintia D. Business - 14/02/2020 Confirmed reviews ALL

Positiva

Prezado Sr., Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

Good stay

Customer review rating 4.0/5

Camila Families - 12/02/2020 Confirmed reviews ALL

Everything were nice. The only point that I can complain about is the lack of vegan options in the breakfast and lunch menus. You could offer vegan breads, tofu and vegan milk (like cashew milk or almond milk).

Dear Mrs. P., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Nice Experience

Customer review rating 4.5/5

Bruno B. Business - 06/02/2020 Confirmed reviews ALL

This Hotel hás a good location, very nice instalation and good service. Only stayed for one Night therefore had a good time.

Dear Mr. Bruno B., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

well located

Customer review rating 3.5/5

Patricia V. Business - 04/02/2020 Confirmed reviews ALL

Good experience in terms of amenities but terrible experience on bar and restaurant

Dear Mrs. Patricia V., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Extremely expensive for a regular hotel

Customer review rating 1.5/5

Pedro M. Business - 03/02/2020 Confirmed reviews ALL

The attention is not good in both restaurants, the breakfast is more than regular is even bored, the food also is just like "ok". The room regular, everything is regular less the absurd price.

Dear Mr. Pedro M., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Comformable Stay

Customer review rating 5.0/5

Jumpei Business - 02/02/2020 Confirmed reviews ALL

Convenient to go to Expo. But a little far from central.

Dear Mr. T., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

This hotel is much worse than before, will never stay there again

TripAdvisor rating 1.0/5

Connector59540143019 Business - 31/05/2019 TripAdvisor review

No internet for 2 days, no help from reception desk, my room key was not working every time i was arriving to my room and i had to go to reception again. They charged me 1 more day even after I changed my reservation 1 month in advance!!

Thanks for sharing about your stay. We are sorry for the events. We will share your comments with the front desk staff to prevent events like these from repeating themselves. We regret that the internet did not work during the period of your stay. It is not normal for this to happen. We will inform our IT staff about what happened. Resposta Helio Gelinski General Manager

Convention hotel !!

TripAdvisor rating 2.0/5

Jay272 Business - 05/02/2019 TripAdvisor review

Normally Novotel network provides quite nice service. There is always an exception. My stay there was not good one . No welcome smile at all at the time of check-in . No happy face employees . Surprising !! I am premium status holder from hotel membership , but no recognition . I was disappointed , and try not to return there again. There are many hotels available there.

Dear Mr. Jay, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our front desk team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Equip Novotel São Paulo Center Norte

As always a good choice :-)

TripAdvisor rating 4.0/5

corneliusc86 Business - 03/09/2018 TripAdvisor review

This was the sixth or seventh time @Novotel Center Norte. As always a very good choice, the rooms have everything you need as a business traveler, nice breakfast with a lot of variety and near by a big shopping center. As well the international Airport is pretty close to the hotel.

Dear Mr. Cornelius, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Equip Novotel São Paulo Center Norte

Good hotel, bad location.

TripAdvisor rating 4.0/5

silvi0str0zzi Business - 29/08/2018 TripAdvisor review

Novotel São Paulo Center Norte is an excellent hotel for closed events, far from the best attractions, making traveling difficult and with a very bad neighborhood. A lot of travel time is spent to theaters, airports and restaurants in the city.

Dear Mr. Silvio, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Equip Novotel São Paulo Center Norte

Keeping the excellence!

TripAdvisor rating 5.0/5

Antonio L Family - 23/11/2017 TripAdvisor review

Easy acess to Shopping (quite near). Easy acess to downtown. Near of main Highways and Avenues. Gym and swinpool services in high quality. Near to International Airport of Guarulhos and Congonhas also.

Prezado Sr. Antonio, Obrigado por compartilhar sobre sua estadia. Ficamos contentes em saber que teve uma boa hospedagem e apreciou o hotel como um todo. Esperamos recebê-lo no Novotel Center Norte em outras ocasiões. Att, Helio Gelinski Gerente Geral

My stay at Novotel Center Norte

TripAdvisor rating 4.0/5

N7268MBvictorl Business - 11/04/2017 TripAdvisor review

I was satisfied with the stay. Great service in general. the restaurant was closed and the hotel habilitated some meeting rooms to accommodate breakfast and dinner. The sushi restaurant should've have longer operating hours to provide additional dining options.

Dear guest, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

Great surprise!

TripAdvisor rating 5.0/5

Flaviobrea Family - 08/12/2016 TripAdvisor review

I didn't expect such excellence in hospitality for that price! Best breakfast and cappuccino (in the bar), people are great! The room was big enough for 2 adults and 2 kids. One king size bed and 2 single beds.

Dear Flavio, Thank you for sharing your hospitality experience. We have entertainment options for the family, such as the swimming pool, the fitness center and the Family Space, where children can play. We are very close to two subway stations: Carandiru and Portuguesa Tietê, from where it is possible to go to the Centre of Sao Paulo. We hope to see you at the hotel in other occasions. Regards,

Very good!

TripAdvisor rating 4.0/5

J84OBmarceloc Business - 25/09/2016 TripAdvisor review

Met my needs. Showers could have more water pressure, ideal location for those attending expos at Center Norte or Anhembi. Rooms are big and quiet. Walking distance from Shopping Mall with good variety of shops and food court.

Dear Mr. Marcelo, Thank you for sharing your hospitality experience. We are glad to know you appreciated the hotel. We hope to see you at the hotel in other occasions. Regards, Helio Gelinski General Manager

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