Novotel São Paulo Center Norte Hotel 4 stars

VEry good

Positiva

Everything were nice. The only point that I can complain about is the lack of vegan options in the breakfast and lunch menus. You could offer vegan breads, tofu and vegan milk (like cashew milk or almond milk).

This Hotel hás a good location, very nice instalation and good service. Only stayed for one Night therefore had a good time.

Good experience in terms of amenities but terrible experience on bar and restaurant

The attention is not good in both restaurants, the breakfast is more than regular is even bored, the food also is just like "ok". The room regular, everything is regular less the absurd price.

Convenient to go to Expo. But a little far from central.

Hotel has good locatios and people provide great service. Only problem was the room was empty!! No bedside light or bedside table!

The front desk realy doesn´t know how to guest. Didn´t give me welcome drink. Didn´t give a room far from elevator as requested. after change room, air conditioner was not working terrible night i´ll never come back.

Exellent service good comfort hotel is amazing and neat .

We stayed 12 nights and our experience wasn't pleasant. We had problems since we checked in, since they couldn't find our reservation because it was reserved with Banstur(a travel plan). We could clearly see a difference of treatment with the guests that reserved with a travel plan and the other guests. We have Accor Silver and with that we should be able to get a courtesy drink, which the hotel didn't give it us even when I showed the page where it said we should get it. The room wasn't well maintained. The bathroom door wasn't closing properly, the bed was very uncomfortable and very hard. We asked to change rooms but they told us that all beds in the hotel were the same, which was a complete lie since the new room we moved to, the bed was much better and clearly different. Also had a problem with our room card that got demagnetized and when we went to the front desk to ask for a new one, all we had to say was our room number. For our surprise they didn't ask for any kind of ID and even said our names, which I confirmed. So basically anyone could have access to any room. We found that very strange, since for breakfast you have to say nor only the room number, but also the name of all people that are staying there. Speaking on the breakfast, I had the unpleasant luck to get a used dirty spoon that was mixed with the clean ones. It had a red lipstick stain on it (that I clearly wasn't wearing it) and unfortunately I only noticed after I used it. The worse thing happened was at one night, when we woke up at 4 am with some crazy guy yelling and slamming the doors on the hallway. We called front desk and they were extremely rude saying they already knew and they were sending security. When security got there they didn't stop the guy from anything, and he was hitting on the doors, screaming very loud and trying to enter the rooms, including ours. Only the police managed to get him out, the hotel security didn't stop him from anything. We had no idea if it was someone dangerous, if it was a hotel guest or even someone from outside. That was very scary and the hotel didn't do anything to compensate this. The location is very good, but it's not worth dealing with all that.

My stay for two days holiday was relaxed. The stay was professional and efficient. Thanks for all.

Me and my mother stayed at the hotel by the christmas festivities occasion. The room was excellent, clean and the hotel staff friendly and cooperative. I have a suggestion: My mother is 87 and have a diminished viewing accuracy. She thought the room should be brighter because the dim light made it difficult for her to see.

Was Nice and comfortable , the breakfast was great !

I've been hosted for a 3 day training period and everything was better than expected. Great rooms, very clean, spacious and quiet. Food ir very good and the hotel team is very well trained.