Mercure Guarulhos Aeroporto Hotel 4 stars

Customer review rating 4.3/5 5,846 reviews

#ALLSAFE Accor

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Mercure Guarulhos Aeroporto Hotel
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+ 21 Services
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Room 1

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Hotel extras

  • Covered Car Parking

  • WiIFI internet throughout the hotel

  • Swimming pool, saunas and rooftop gym with panoramic views

  • Apartments equipped with a minikitchen

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Aeroporto de GuarulhosPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040
guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY :  Linha Vermelha e Sentido Guarulhos

  • By plane

    Aeroporto de Guarulhos At nullkm / null miles - Shuttle paying

GPS :-23.473915, -46.531971

Our accommodation(s)

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 46 / 495 sq ft
Room

Our restaurants and bars

FLORIANO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pub

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 220

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,846 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,006 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 4.3/5

Mario A. Business - 24/08/2020 Confirmed reviews ALL

The experience was good but should be better. 1)Regarding parking: I have paid much more than the necessary because it was NOT managed by the hotel during my stay. Normally parking is 24hs and some days I paid 2times. 2) The IV Centenario square was adopted by Mercure in front of the hotel and is in a poorly situation. I cant understand how Mercure keep your Brand exposed to a bad situation. The customers became worried in case of a correlation if Mercure take care with the business as the IV Centenario square. As everything is closed (academy) at the hotel the only option is to walk at IV Centenario square and its terrible to make some exercise there with the poorly caring.

Dear Mario, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the parking, please send us the information about your car we will check and if us charged wrong, we will refund the money. About IV Centenario square, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good stay.

Customer review rating 4.3/5

Sergejs C. Business - 15/08/2020 Confirmed reviews ALL

Good stay for long period. Frendly staff. Good meals choise in the room service menu. High cleaning standart.

Dear Sergejs C., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Not delivering what was paid

Customer review rating 4.3/5

Gilcimar B. Business - 12/08/2020 Confirmed reviews ALL

I asked my breakfast at 6:50am the night before when I arrived. I emphazised with the front desks to deliver on time. By 7:10 nothing had arrived. The front desk and restaurant ignored me. I went away hungry, pais for the breakfast and got only disapointment. Terrible service. In this day i was able to eat only 14:00, remembering the anoyance of this experience.

Dear Gilcimar, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. That`s why, we will provide the repayment about the breakfast in the value R$ 38.00 and we sorry again. Please inform your account. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Friendly staff

Customer review rating 4.3/5

Peter S. Families - 30/03/2020 Confirmed reviews ALL

Everyone was friendly and helpful during a difficult time

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Weel located

Customer review rating 4.3/5

Waldo Business - 26/03/2020 Confirmed reviews ALL

Not my first time, it's a really good place to stay near to the airport with comfortable rooms and a really good breakfast. A big hugh to all the hotel staff who treated me very well and wishing them the best in these difficult times. Take care

Dear Waldo, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Normal 3 star hotel nothing exceptional

Customer review rating 4.3/5

Anonymous Solo - 25/03/2020 Confirmed reviews ALL

Arrived at9pm asked if they had one big bed they said no, shuttle bus was not available at 12:30(full). Would stay again only if absolutely required.

Dear Stefano, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good apartment

Customer review rating 4.3/5

Rafael Business - 23/03/2020 Confirmed reviews ALL

Nice apartment with a small kitchen and excellent breakfast, nevertheless TV channel seems not tuned well and lack/poor of gym equipment.

Prezado Sr. Rafael, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos analisando sua avaliação para melhorias contínuas em nossos serviços. Agradecemos que tenha nos dedicado este tempo e esperamos que nos dê a oportunidade de servi-lo novamente num futuro próximo. Sinceramente, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good stay

Customer review rating 4.3/5

Victor Families - 22/03/2020 Confirmed reviews ALL

Attendants were awesome and attended all the needs we had. All the doubts were taken on check-in and the check-out looked like express. It's also awesome to see options gluten-free on the restaurant menu, to who, like me, has any kind of intolerance it's hard to be at home in a hotel, the options were good, balanced and I had no problems. I actually now will look for more Mercure options when I'm travelling.

Dear Victor, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

well located and clean

Customer review rating 4.3/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

would stay again if the internet works. it was not during our visit

Dear Ken F., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience with wifi did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Comfortable and convenient option close to GRU airport

Customer review rating 4.3/5

Ryan Couples - 20/03/2020 Confirmed reviews ALL

Good and efficient check-in by friendly, english-speaking employee; room is bigger than expected as it is more like a mini-apartment with a separate living room and open kitchenette area. One major drawback: no cooking utensils nor cooking pot (what's the use then of having a kitchen stove?) nor kettle was provided. We also felt it a bit scant to provide only one tiny bar of soap for a double room especially during this corona virus pandemic. Room service was quick even past midnight. I would stay at this Mercure again if I found myself in Sao Paulo and needed to overnight close to the airport .

Dear Ryan Teck Hui L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayara Vidal Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great overnight near airport

Customer review rating 4.3/5

George Solo - 16/03/2020 Confirmed reviews ALL

Clean, very spatious rooms, nice breakfast, great staff. The shuttle is leaving also from T2 and T3 so you do not have to connect even if the message they will send says so. The hotel is about 20 minutes ride.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

good stay

Customer review rating 4.3/5

Murray B. Business - 09/03/2020 Confirmed reviews ALL

The people were friendly, the room was nice, the food was good. the front desk helped me with taxis, electrical concerns etc. very good!

Dear Mr. b., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Comforatable spacious room

Customer review rating 4.3/5

Couple F. S. Couples - 04/03/2020 Confirmed reviews ALL

Room was spacious and comfortable. Furniture was IKEA quality, but we were very satisfied with the room and staff. Linens just OK quality wise but everything was clean and comfortable. Hallway lighting was oddly very dim.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Well located, comfortable

Customer review rating 4.3/5

Mary Business - 25/02/2020 Confirmed reviews ALL

Spacious apartment and pleasant restaurant

Dear Mrs M., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Clean, modern, fresh and great restaurant!

Customer review rating 4.3/5

Anna Friends - 19/02/2020 Confirmed reviews ALL

We had a nice overnight there before taking our planes home. The staff was really friendly. I wish the cost of the shuttle in the morning was included in the cost of the hotel or if the price was stated when booking the room. I was cheap, but I was worried the whole time it would cost a lot more. This is a nice area to walk around too.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.3/5

Pedro M. Business - 13/02/2020 Confirmed reviews ALL

Only hotel that accepted the reservation considering the neighborhood hotels overbooked due to the rain. Congratulations

Prezado Sr. Pedro, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Solicitamos que se possível, compartilhe com outros viajantes sua experiência no Mercure Guarulhos também pelo site do Trip Advisor no endereço: http://www.tripadvisor.com.br/Hotel_Review-g303611-d299446-Reviews-Mercure_Apartments_Guarulhos_Aeroporto-Guarulhos_State_of_Sao_Paulo.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Good enough

Customer review rating 4.3/5

Alex Business - 07/02/2020 Confirmed reviews ALL

Only to sleep. Please send the invoice, I have been waiting now for a week to receive the invoice by email.

Dear Mr. A., We appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto and we already sent your invoice. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Good location, memorable stay

Customer review rating 4.3/5

Sankar Couples - 05/02/2020 Confirmed reviews ALL

the hotel is in a good location, near shopping, view from the topmost floor simply superb, excellent staff, will stay again 11 out of 10.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Ok

Customer review rating 4.3/5

Yougeeaw Business - 02/02/2020 Confirmed reviews ALL

Good room - but more than a room it was a mini-apartment, with a small living room equipped with a sofa and a table good enough for comfortably working with a computer and a kitchenette. Bathroom was ok. Wi-Fi stable but slow. Breakfast is a weak point, not at usual level of Mercure Hotels for variety and quality. I dined at the hotel restaurant, it was quite good although a little expensive. On the whole the experience was ok, but this hotel is not quite at same level as the Mercure venues I stayed in Europe and Australia.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordenator Mercure Guarulhos Aeroporto

Pleasant stay

TripAdvisor rating 4.0/5

881shankarb 01/02/2020 TripAdvisor review

We booked directly with Accor. Good location, helpful staff, good spacious room, get water kettle when asked, tea/coffee inside the room, view from the gym area of the city is simply superb, breakfast is reasonable, will stay again, five out of five.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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