Dear Ms. Martha, Thank you very much for your kind review and for choosing Mercure Guarulhos Aeroporto. We are delighted to know that you enjoyed our location, shuttle service, comfortable room, and especially the hospitality of our team. It is also wonderful to hear that you felt recognized as an ALL Accor Gold member. Thank you as well for your suggestion regarding Wi-Fi 7 — we truly appreciate your feedback. It will be a pleasure to welcome you back again soon, and we hope that next time you will be able to enjoy an even longer stay with us. Kind regards, Clayton Marques

Dear Mr. Jose, Thank you for sharing your feedback. We sincerely regret that your experience with us did not meet your expectations. Please accept our apologies for the inconveniences encountered during your stay, especially regarding the delay in room availability, the limited elevator operation, and the lack of communication about the pool closure. We completely understand your frustration, particularly as the pool facilities were one of the reasons you chose our hotel. We are also sorry for your perception regarding the cleanliness and overall condition of the property. Your comments are extremely important to us and have already been shared with the responsible teams for review and improvement actions. Although we are pleased to know that our staff was considered reasonable and attentive, we recognize that we failed to provide the positive experience you expected for the final days of your vacation in Brazil. We truly appreciate your feedback, as it helps us identify opportunities to improve our services and facilities. We hope to have the opportunity to regain your trust during a future stay. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dear Mrs. Glenville, Thank you very much for sharing your wonderful review and for awarding us a perfect score. We are truly delighted to know that your experience in one of our Privilege apartments was so memorable. It is extremely rewarding to learn that you appreciated our customer service, food quality, room view, and the special touches prepared with care, such as the personalized notes and amenities. We are also pleased to know that our team was able to assist you in English and contribute positively to your stay, as well as that you found our hotel to be exceptionally clean and comfortable. Your kind recognition of our team, especially at the front desk, will be gladly shared, as it serves as a great motivation for all of us. Thank you once again for your recommendation and for choosing Mercure Guarulhos Aeroporto. We truly hope to welcome you back soon for another amazing experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

rezado senhor Dylan, Agradecemos por compartilhar sua avaliação e por descrever de forma tão detalhada sua experiência conosco. Ficamos satisfeitos em saber que o senhor destacou a limpeza e funcionalidade dos quartos, bem como a simpatia e prestatividade de nossa equipe de recepção. Seu reconhecimento é muito importante para nós. Por outro lado, lamentamos que alguns aspectos não tenham atendido plenamente às suas expectativas, especialmente em relação à roupa de cama, às toalhas e à necessidade de renovação do banheiro. Seus apontamentos são extremamente relevantes e já foram compartilhados com as equipes responsáveis para avaliação e melhorias. Agradecemos também por mencionar positivamente nossos processos de check-in, check-out, Wi-Fi e iniciativas de sustentabilidade, além de sua fidelidade ao programa ALL – Accor Live Limitless. Esperamos ter a oportunidade de recebê-lo novamente para lhe proporcionar uma experiência ainda mais satisfatória. Atenciosamente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Dear Mrs. Daria, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and would like to apologize for the various inconveniences encountered during your stay. We are especially sorry for the lack of water at reception, the absence of a kettle in the room, and the difficulty in obtaining hot water upon your arrival. Please note that kettles are available upon request, and we regret any miscommunication from our team. We also deeply apologize for the concerns raised regarding the pool area, including cleanliness and lack of assistance, as well as the absence of support with your luggage during check-out. This is not the level of service we aim to provide, and your comments have been shared with the responsible teams for immediate review and corrective actions. Regarding your booking experience and the use of loyalty points, we truly regret the frustration caused. We kindly recommend contacting our ALL – Accor Live Limitless support team so they can properly review your case and provide the necessary assistance. On a positive note, we are pleased to know that you appreciated the transfer service, cleanliness, and breakfast, although we acknowledge your remarks regarding the variety and overall experience. Your feedback is extremely valuable to us, and we deeply regret that we did not provide you with the expected Mercure experience. We sincerely hope to have the opportunity to regain your trust in the future. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dear Mr. Nicolas, Thank you for taking the time to share such detailed feedback with us. We truly appreciate your positive comments regarding our team and cleanliness. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We understand your concerns about the condition of the apartment, including the window, air conditioning, lighting, and overall layout. Your observations are valid, and we acknowledge that parts of the hotel require modernization. Please note that we are continuously working on renovation plans and improvements to enhance our guests’ comfort. We also take note of your feedback regarding the breakfast variety and Wi-Fi performance, which have already been shared with the respective teams for review and improvement. Regarding your arrival experience, we apologize for any inconvenience with the online check-in process not being as smooth as expected. Your feedback is extremely valuable to us, as it helps guide our priorities for improvement. We hope to have the opportunity to welcome you again in the future and provide you with a significantly improved experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dear Mr. Pedro, Thank you for sharing your feedback with us. We sincerely apologize for the situation you experienced during your stay. The lack of water and, especially, its condition when it returned are completely below our standards, and we fully understand the inconvenience this caused—particularly considering your early departure. We would like to clarify that there was a maintenance intervention in the water system at the time. After such procedures, it is possible for the water to present a temporary discoloration due to the movement of residues within the pipes. That said, we recognize this should have been better managed and clearly communicated to avoid the disruption you faced. We also regret that we were not able to provide a more appropriate solution at the time, especially regarding your request at the hotel. Your feedback has been shared with the responsible teams to review our processes and reinforce preventive measures. Please accept our sincere apologies, and we hope to have the opportunity to welcome you again for a much better experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dear Ms. K., Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. We regret that the room did not reflect the standard you anticipated. Please note that kitchen utensils and items such as kettles are available upon request at the reception, and our team is always ready to provide them. We apologize if this information was not clearly communicated during your stay. We are especially concerned about your experience with the shuttle service. This is certainly not the level of service we aim to provide, and we understand how stressful this situation must have been, particularly with a connecting flight. Your comments have been shared with the responsible team for immediate review and corrective actions. Please also accept our apologies if we did not meet the expectations associated with the Accor brand. Your feedback is extremely valuable and helps us identify areas where we must improve. We sincerely regret the inconvenience caused and hope you might reconsider giving us another opportunity in the future to provide a much better experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dear Mr. Hudson, Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had a comfortable stay at Mercure Guarulhos Aeroporto. It is very rewarding to hear that you appreciated the size of the room and were pleasantly surprised by the amenities offered. We are also especially pleased to know that our sustainability initiatives, such as our water usage policy, were noticed and valued during your stay. Your kind recognition of our team and services means a lot to us and motivates us to continue delivering the best possible experience to our guests. We look forward to welcoming you again very soon. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Prezado Sr. Fernando, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Analu Milanese Coordenadora d. Qualidade Mercure Guarulhos Aeroporto

Dear Razag Thank you so much for leaving your review about our hotel! We are very pleased to know that the transportation service was good and useful to you and that you enjoyed the services of LABELÊ; the well-being and comfort of our guests are always our highest priority. We appreciate the constructive criticism about our breakfast! It's always good to receive it so that we can improve our services even more so that you have the best possible experience!! Once again, thank you and we look forward to your return for another All Accor experience. Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Dear Ms. Luo, Thank you very much for sharing your feedback with us. We are delighted to know that you had a comfortable stay at Mercure Guarulhos Aeroporto. It is very rewarding to hear that you appreciated the cleanliness of your room, as well as the friendliness and efficiency of our front desk team. We are also pleased to know that the room service was fast and met your expectations in terms of delivery. We also appreciate your comment regarding the pricing of the food service. Your feedback is very important to us and has been shared with the responsible team, as we continuously seek to improve the balance between quality and value. Thank you once again for your trust, and we hope to have the pleasure of welcoming you again soon. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dear Mr. Talys, Thank you very much for sharing your feedback with us. We are delighted to know that you had a comfortable stay at Mercure Guarulhos Aeroporto and that you found our hotel to be a very nice place. It is very rewarding for our team to receive your kind comments regarding the cleanliness, organization, and friendliness of our staff. We are also pleased to know that the booking process was easy and that your overall experience met your expectations. We appreciate your feedback regarding the wi-fi speed, and your comment has been shared with the responsible team for evaluation and improvements. Thank you once again for your trust, and we hope to have the pleasure of welcoming you back soon for another great stay. Kind regards,

Dear Ms. Maria, Thank you very much for leaving your review of our hotel! To make your next stay even better, we are sending you an invitation to join our Loyalty Program, a free membership program where you earn benefits and discounts at all Accor hotels worldwide! I am sending you a link so you can check all the benefits and discounts of the program. https://all.accor.com/loyalty-program/reasonstojoin/index.pt-br.shtml Once again, thank you for your review and we look forward to your return. Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Dear Edwin We are deeply grateful for your feedback regarding your stay at the Mercure Guarulhos Hotel. Our team is very pleased and eagerly awaits your return. Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Prezada sra Eleonora Muito obrigado por deixar a sua avaliação de nosso hotel! Para que sua próxima estadia seja ainda melhor, enviamos um convite para o senhor fazer parte do nosso Programa de Fidelidade, uma fidelização de forma gratuita onde você ganha vantagens e descontos em todos os hotéis da Accor em todo o mundo! Estou enviando um link para que possa verificar todas as vantagens e descontos do programa. https://all.accor.com/loyalty-program/reasonstojoin/index.pt-br.shtml Mais uma vez agradecemos pela sua avaliação e aguardamos ansiosamente pelo seu retorno Sinceramente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Dear Ms. S., Thank you for your kind words. I am pleased to hear that the kettle and iron were promptly provided for your comfort. We strive to ensure our guests have a pleasant stay and appreciate your feedback. Best regards, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Dear Ms. Y., Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the spacious room and had a peaceful rest during your short stay with us. We also appreciate your suggestion regarding additional egg options at breakfast. Your comment has been shared with our food and beverage team and will certainly be considered as we continue to improve our breakfast offerings. We hope to welcome you again in the future. Kind regards, Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Dear Mr. M., Thank you for sharing your feedback and for highlighting our convenient location. We have noted your comments regarding the need for a kettle and an iron in the rooms, the air conditioning not cooling sufficiently, and the variety offered at breakfast. Your remarks are very important to us and have been shared with the appropriate teams for review and improvement. We hope to have the opportunity to welcome you again and provide an even better experience. Kind regards, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto