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Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.3/5 6,567 reviews

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Mercure Guarulhos Aeroporto
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+ 19 Services

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the transfer to take you to the Airport with comfort and without rush

  • 6-minute drive to Avenida Paulo Faccini

  • 7-minutes drive to Bauducco

  • 13 minutes to São Paulo International Airport - Garulhos

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040 guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY:  Linha Vermelha e Sentido Guarulhos

  • By plane

    Aeroporto de Guarulhos At 0km / 6 miles - Shuttle paying

GPS:-23.473915, -46.531971

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

FLORIANO

Our accommodation(s)

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 220 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 33 people

Find out more

Our guest reviews for
Mercure Guarulhos Aeroporto

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,567 reviews

TripAdvisor Rating 4.0/5

1,032 reviews

Good Stay

Customer review rating 5.0/5

Nabil E. T. Solo - 16/11/2021 Confirmed reviews ALL

Everything was fine and nice even its was a short stay for a few hours

Dear Nabil El T., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

The room's size is good, but the windows are not.

Customer review rating 3.0/5

Percy G. Business - 12/11/2021 Confirmed reviews ALL

This is a very good hotel, the biggest problem is that the hotel's rooms don't have soundproof windows, which allows you to hear outside noise especially on high floors. Another problem is the air conditioner which is a 'central air conditioner' and when you turn it on, it makes a very loud noise! So if you want a quiet place to relax and unwind, I would not recommend this hotel. Aside from the noise, everything else is fine.

Prezado sr. Percy, Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Amazing stay

Customer review rating 5.0/5

Luciano C. Families - 28/10/2021 Confirmed reviews ALL

Since the reservation, passing through check-in, stay, dinner and check out, it was really a great surprise. Fair price, great attention from staff, good room service and restaurant options, even for one night stay just for wait my flight early next day. Definitely I recommend staying there!

Dear Luciano C., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great suit and breakfast

Customer review rating 4.5/5

Lorraine Couples - 25/10/2021 Confirmed reviews ALL

A bit far from the airport but had a great stay.

Dear Lorraine S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good located

Customer review rating 3.5/5

Mrs S. Families - 23/10/2021 Confirmed reviews ALL

The Staff are friendly, the hotel has kitchen so that is good. But the hotel needs an update…the photos online doesn’t not show the real hotel conditions. The elevator is too slow for such a large hotel… I always had to wait a few minutes to get one. The room was clean, it is a good size, but the window has draft and it was very cold when we got in. They gave me a small heating device but it was loud and not very good. I need a COVID test before my flight and the staff did not know anything about it, that is not very nice taking in consideration our flights requirement during this unusual times we face. The sauna was closed, the swimming pool was very cold, I would imagine that they could heat it so more guests could enjoy it. The gym is small but it was ok. A bit too small for a large hotel I would say.

Dear Karelyne E., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Excellente

Customer review rating 5.0/5

Slt Solo - 20/10/2021 Confirmed reviews ALL

Excellente

Prezado Sr. Serge, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Well located

Customer review rating 4.5/5

Mila Families - 05/10/2021 Confirmed reviews ALL

The hotel is close to the city downtown, malls and good restaurants. The room is nice because it has a small desk and chair so I could use it for my home office.

Dear Mila F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Extra charge for transportation

Customer review rating 0.5/5

Hermann L. Business - 01/10/2021 Confirmed reviews ALL

This hotel charge for transportation from hotel to airport, this should be free since the shuttle bus is constantly going to airport to pick up new customers. I don’t think this is fair, I am a platinum Accor and to pay for this ride after I stayed at this hotel for several days. This is not a good policy and shows they don’t appreciate our loyalty to this location. Last time I asked the managers to review this policy but they really don’t care about us. I will be checking options for my next visit.

Dear Hermann L., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good Stay & Well Located

Customer review rating 4.5/5

Eliana T. Business - 23/09/2021 Confirmed reviews ALL

Hotel with excellent infrastructure and service.

Dear Eliana, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Bianca S. Families - 17/09/2021 Confirmed reviews ALL

Excelente restaurante

Prezada Sra. Bianca, Agradecemos os seus comentários no seguimento da sua estada no Mercure Guarulhos Aeroporto Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great food …nice room

Customer review rating 4.0/5

Craig M. Couples - 09/09/2021 Confirmed reviews ALL

I spent my last two days of a three month tour of Brazil at this hotel before I flew out. It was one of the nicest buffets I had in Brazil …the staff spoke good English and the airport shuttle was very accommodating …

Dear Michael Craig M., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Anonymous Business - 06/09/2021 Confirmed reviews ALL

Poor breakfast.

Prezado Sr. Paulo, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o café da manhã recebeu uma avaliação insatisfatória. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua em nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Sinceramente, Luana Csncella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.0/5

Cecília. Business - 03/09/2021 Confirmed reviews ALL

It was satisfactory. Employees were very polite, as always. I had a problem with the air conditioner, but was solved at the same day. My biggest concern is about the breakfast served at the restaurant. I’m looking for more healthy food. The scramble eggs for example has to much butter.

Prezada Sra. Cecilia, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o café da manhã recebeu uma avaliação insatisfatória. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua em nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Sinceramente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Pleasant stay

TripAdvisor rating 5.0/5

881shankarb 01/02/2020 TripAdvisor review

We booked directly with Accor. Good location, helpful staff, good spacious room, get water kettle when asked, tea/coffee inside the room, view from the gym area of the city is simply superb, breakfast is reasonable, will stay again, five out of five.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good value for money

TripAdvisor rating 4.0/5

MirjaB288 Couples - 20/01/2020 TripAdvisor review

Hotel is fairly close to the airport, but there was traffic jam on the way to the airport and we missed the early morning flight. Breakfast should start earlier so we could enjoy it. The room was actually an apartment with kitchen, living room and a separate bed room. Lots of space, we liked it.

Dear Mirja, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

TripAdvisor rating 5.0/5

Ayodeji A Family - 16/12/2019 TripAdvisor review

Excellent and family friendly. Great location, excellent professional staff and very attentive to the needs of the my family especially the attendant would helped carry our luggages and set up the sleeping places for my sons. A special thank you to him.

Dear Ayodeji We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied as always

TripAdvisor rating 5.0/5

Keshwani Business - 09/12/2019 TripAdvisor review

Accor Group hotels have always exceeded my expectations during my stay in Peru and Brasil. I am always impressed with the early check in provided and also their airport shuttle services. The quality of breakfast is also good and consistent,

Dear Keshwani, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient, friendly, dependable day stay near GRU

TripAdvisor rating 5.0/5

jaymac98 Solo travel - 10/11/2019 TripAdvisor review

Only thing I would change is airport shuttle dependability. I waited a while. Located 3 blocks from a giant EXTRA supermarket, famous guaru center restaurant and a convenience store about 50 steps behind hotel. Refrig in room. AC works wonderfully. Most comfy bed and room.

Dear Jaymac, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Long connection in GRU

TripAdvisor rating 4.0/5

bruno m Business - 02/08/2019 TripAdvisor review

Good hotel, needs funiture updates only. They offer a shutle bus to connect the hotel and airport. The room I stayed have full kitchen applies and a TV room with a nice view of Guarulhos city. Hotel are located 15 minutes (regardless trafic)

Dear Mr. Bruno We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenient and friendly service

TripAdvisor rating 4.0/5

Nelson B Business - 31/05/2019 TripAdvisor review

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

Dear Mr Nelson, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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