Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.4/5 1,954 reviews

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Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

Our accommodation(s)

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Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FLORIANO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,954 reviews

TripAdvisor Rating  4.0/5  1,095 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.5/5

Md Q. I. Business - Confirmed reviews ALL

Staffs were very helpful. Location was great. Easily recognisable and happy stay

Dear md Q. I., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Graziela Souza Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Always a good motel to stay at.

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

Fast late night check in, clean and tidy room with a great shower. Breakfast always the best.

Dear John L., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Graziela Souza Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Awesome, comfortable room!

Customer review rating 5.0/5

Kimberly M. Friends - Confirmed reviews ALL

Every thing close by. Room looked great everyday when we got back. Self service snack and drink area was awesome.

Dear MARIAN LOUISE R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Good except room was too warm

Customer review rating 3.5/5

V. Couples - Confirmed reviews ALL

We would turn the air on and get the room comfortable and then the maid would come in and turn it off. We got the afternoon sun and it made the room very hot. We would come in, in the evening and the room was very hot. It would take half the night to get it comfortable again.

Dear SYLVIA V., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Disappointed

Customer review rating 2.0/5

Sherrysc Business - Confirmed reviews ALL

Check in was great. Entering and exiting the bathroom should be mentioned upon check-in so that you are aware when you go to your room. The Bathroom step up is a serious safety concern, I triped going into the bathroom and luckily caught myself on the door frame and only bruised my wrist. Otherwise I would have fell and hit the toilet or even the shower door. The shower was not clean - residue of mold/mildew on the floor one wall - also some on the ceiling. The bedroom - I was fine w/twin beds but the space to walk between them or the closet was extremely limited and I'm not a big person. Room service - received someone elses French fries, I'm sure the other guest was disappointed not to receive them with their order. *I will mention the Chicken Club was good.

Dear Sherry W., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

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Other web-users rate our hotel

  • 419 reviews 8.8/10 Location
  • 788 reviews 7.2/10 Room
  • 768 reviews 8.1/10 Service
  • 14 reviews 7.6/10 WiFi
  • 332 reviews 7.4/10 Breakfast
  • 278 reviews 7.4/10 Cleanliness
  • 225 reviews 4.1/10 Value
  • 199 reviews 3.6/10 Food

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