Mercure Guarulhos Aeroporto Hotel 4 stars

TripAdvisor rating 4.0/5 983 reviews
Mercure Guarulhos Aeroporto Hotel
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040
guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Contact email

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY :   Linha Vermelha e Sentido Guarulhos

GPS :-23.473915, -46.531971

Our accommodations

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 39
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 39
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 46
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

FLORIANO

Type of cuisine: International

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Pub

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 220

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,442 reviews

tripadvisor

TripAdvisor Rating 4.0/5

983 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Satisfied as always

TripAdvisor rating 4.0/5

Keshwani Business - 09/12/2019 TripAdvisor review

Accor Group hotels have always exceeded my expectations during my stay in Peru and Brasil. I am always impressed with the early check in provided and also their airport shuttle services. The quality of breakfast is also good and consistent,

Smoker room and area

Customer review rating 4.3/5

B. Business - 25/11/2019 Confirmed reviews ALL

The last visit I was desappointed , I received a smoker room . I moved for another room , but the smell of cigarette was very strong ( 8th floor ) . I travelled a lot and came late that I didn´thad time to change again the room ,

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Satisfactory

Customer review rating 4.3/5

Tio Business - 16/11/2019 Confirmed reviews ALL

Satisfactory except for tv not in english most channels.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

wonderful stay, friendly staff, comfy room

Customer review rating 4.3/5

James Solo - 15/11/2019 Confirmed reviews ALL

your front desk staff impressed me with their flexibility to accomodate an early check in with an empty room. the brazilian bathroom is basic, at best. the a/c works great. their is a kitchenette in every room including a fridge. the only thing that i do not like is the dependability of the shuttle service that they use to stay on a schedule as you wait at the airport. they often do not come when they should and you have no choice but to sit and wait. they should stay on the service to be more reliable.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

GREAT OVERNIGHT AIRPORT HOTEL

Customer review rating 4.3/5

Howard P. Families - 14/11/2019 Confirmed reviews ALL

Oversized, clean room. Very friendly staff...delicious, healthy breakfast...convenient shuttle bus.

Dear Mrs P., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Excellent

Customer review rating 4.3/5

Bruno Business - 10/11/2019 Confirmed reviews ALL

Cleqn,great location and courteous staff.

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Convenient, friendly, dependable day stay near GRU

TripAdvisor rating 4.0/5

jaymac98 Solo travel - 10/11/2019 TripAdvisor review

Only thing I would change is airport shuttle dependability. I waited a while. Located 3 blocks from a giant EXTRA supermarket, famous guaru center restaurant and a convenience store about 50 steps behind hotel. Refrig in room. AC works wonderfully. Most comfy bed and room.

Dear Jaymac, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

pratico

Customer review rating 4.3/5

Christiano B. Business - 08/11/2019 Confirmed reviews ALL

pratico, limpo

Prezado Sr. Christiano, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

Stay Oct 2019

Customer review rating 4.3/5

Juanita B. Business - 06/11/2019 Confirmed reviews ALL

Good experience

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Not great not bad.

Customer review rating 4.3/5

Jd Business - 04/11/2019 Confirmed reviews ALL

Check in was quite swift. I had already had problems when I booked the room through the site but that was resolved, albeit at a cost and after a long discussion...so already started off badly before arriving. The hotel is quite old and you can tell. The pillows were ok, toiletries nothing to write home about...the room looked dated and I really din't want to spend much time there. Breakfast was expensive if not pre-ordered (also nothing to write home about), not much around had to walk quite a bit.

Dear Mr Del C., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Disappointing for an Accor Hotel

Customer review rating 4.3/5

Anonymous Families - 03/11/2019 Confirmed reviews ALL

Arrived at 6.30 a.m. after a long flight. Told we had to pay extra to use our room even though it was ready or come back after 9 a.m. Asked if there was a room we could get changed and freshen up in told not. Staff spoke very little English. Hotel located between airport and downtown. Downtown didnt feel safe. Edwardo (guide) and shuttle driver collected us from Airport and later took us into a safe area in Sao Paulo for Breakfast. Uber back at 9 a.m. Edwardo was a great guide and spoke very good English but I wouldn't bother with Soa Paulo as a tourist destination. We only went for a cheap flight. Not worth it.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Great!

Customer review rating 4.3/5

Emerson R. Business - 30/10/2019 Confirmed reviews ALL

It was nice as usual, an I like the note and chocolates on my arrival.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Great Stay. Helpful Staff. Near Airport. Free Shuttle Bus. Nice Breakfast. No swimming pool

Customer review rating 4.3/5

P. S. Families - 18/10/2019 Confirmed reviews ALL

Loved the free shuttle bus service and noce buffett breakfast. Room design and layout also nice. But no free mineral water

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Comfortable for an Overlay.

Customer review rating 4.3/5

Clara P. Solo - 16/10/2019 Confirmed reviews ALL

Agreeable.

Dear Mrs P., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Relaxing

Customer review rating 4.3/5

Tirzah Solo - 14/10/2019 Confirmed reviews ALL

It was wonderful to stay at Mercure. The staff was kind and helpful. I loved the pool, stream, sauna options, the breakfast buffet was delicious, my room was spacious and comfortable, and the view was amazing. The airport shuttle was great, too. Thanks again!

Dear Tirzah S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

As expected

Customer review rating 4.3/5

Lilou Business - 10/10/2019 Confirmed reviews ALL

Everything was as expected

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

good value

Customer review rating 4.3/5

Rene Business - 07/10/2019 Confirmed reviews ALL

Sin problemas

Estimado Sr Rene L., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Guarulhos Aeroporto Hotel. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Alexandre Colussi Coordenador de Calidad Mercure Guarulhos Aeroporto

average standard

Customer review rating 4.3/5

Anonymous Business - 02/10/2019 Confirmed reviews ALL

The room was cold, standard average and breakfast poor.

Dear Mr Olivier B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

I know the hotel for long time, nothing has changed and gets older

Customer review rating 4.3/5

Norbert A. Business - 29/09/2019 Confirmed reviews ALL

The shower head holder is broken in room 1907 and most of the things could be revamped. It is for me not any longer MERCURE standard.

Dear Mr Norbert, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

As expected

Customer review rating 4.3/5

Sergio D. C. M. Business - 20/09/2019 Confirmed reviews ALL

As expected. Pillow sheets were smelling cigar which seemed to me that someone else had used it before.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in guarulhos