Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.3/5 1,482 reviews

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Mercure Guarulhos Aeroporto - Image 1
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Rua Barao de Maua 450, Centro, GUARULHOS - SP, 07012040 GUARULHOS, Brazil

Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

Our accommodation(s)

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Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Telephone
Fax +55 11 2475-9988

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Start the day with a delicious breakfast served in our restaurant from 05:30 to 10:00 on weekdays, and from 05:30 to 10:30 on holidays and weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,482 reviews

TripAdvisor Rating  3.9/5  1,119 reviews

Certificate of excellence 2024

Customer review rating 3.5/5

Marilda S. B. Couples - Confirmed reviews ALL

The hotel is well located. The gym and pool are good. The room is large with good space for suitcases and storage. The bed is good. The Wi-Fi is good. The elevators are good. The AC is slow but eventually gets to the cool temperature. There are no sewer issues. The sauna has been closed for quite some time. While it advertises a kitchen there are no items for cooking. There is a microwave and a two-burner electric stove. The hotel is showing its age relative to bathroom, furniture, holes in walls where things have been relocated, etc.

Dear Ms. B., Thank you for taking the time to share your thoughts regarding your recent stay. We are pleased to hear that you appreciated our location, spacious accommodations, and amenities such as the gym and pool. Your positive feedback regarding the Wi-Fi and other facilities is also valued. However, we acknowledge the concerns you raised about the sauna's closure and the kitchen amenities not meeting expectations. We strive to provide clear information about our facilities, and your insights will assist in enhancing our guest experience. Additionally, we take note of your comments regarding the condition of certain areas within the hotel and understand the importance of maintaining a welcoming environment. We appreciate your willingness to return and look forward to the opportunity to serve you better in the future. Best regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 4.0/5

Stephanie D. R. Families - Confirmed reviews ALL

simple, but good.

Dear Ms. R., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your experience simple yet enjoyable. We strive to provide a comfortable environment for all our guests. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 3.5/5

Yung H. F. Business - Confirmed reviews ALL

There was a light issue at the time because of the weather, it happens, just bad luck. But the shuttle bus on-time schedule needs to improve. I waited for almost an hour while seeing others hotel's buses pass by repeatedly, that's not a good feeling for a tired customer after a long flight.

Dear Yung H. F., Thank you very much for sharing your feedback and for highlighting the positive aspects of your stay. We sincerely apologize for the inconvenience caused by the power outage due to weather conditions and, especially, for the extended wait for the shuttle service. We fully understand how uncomfortable this situation can be, particularly after a long and tiring journey. Your comments regarding the shuttle bus schedule are extremely valuable and have been forwarded to our management team so the procedures can be reviewed and punctuality improved. We remain committed to providing quality service and guest satisfaction, and we hope to have the opportunity to welcome you again in the future for an even better experience. Best regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 4.0/5

Steven L. Solo - Confirmed reviews ALL

Was checked in by a very helpful and courteous receptionist called Gustavo, whose English was perfect. He gave me all the information I needed to make the most of my stay and helped without hesitation whenever he could. He really made the stay that little bit more relaxing.

Dear Mr. L., Thank you for your wonderful feedback. We are delighted to hear that you found your stay comfortable and that our team member, Gustavo, provided exceptional service to enhance your experience. Your kind words will be shared with him. Best regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 5.0/5

Juan F. V. Couples - Confirmed reviews ALL

We were celebrating our 35 years of marriage, The hotel made a fantastic reception for us.

Dear Mr. Juan F. V., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location and that we could contribute to your 35th wedding anniversary celebration. It was our pleasure to host you, and we hope to welcome you back soon. Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

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Other web-users rate our hotel

  • 286 reviews 8.6/10 Location
  • 636 reviews 7/10 Room
  • 618 reviews 8.3/10 Service
  • 18 reviews 5.3/10 WiFi
  • 276 reviews 7/10 Breakfast
  • 230 reviews 6.6/10 Cleanliness
  • 166 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.