Mercure Guarulhos Aeroporto Hotel 4 stars

Excellent staffing tram

in line with expectation

Only spent one night, but the room was very nice and the staff very welcoming.

The experience was good but should be better. 1)Regarding parking: I have paid much more than the necessary because it was NOT managed by the hotel during my stay. Normally parking is 24hs and some days I paid 2times. 2) The IV Centenario square was adopted by Mercure in front of the hotel and is in a poorly situation. I cant understand how Mercure keep your Brand exposed to a bad situation. The customers became worried in case of a correlation if Mercure take care with the business as the IV Centenario square. As everything is closed (academy) at the hotel the only option is to walk at IV Centenario square and its terrible to make some exercise there with the poorly caring.

Good stay for long period. Frendly staff. Good meals choise in the room service menu. High cleaning standart.

I asked my breakfast at 6:50am the night before when I arrived. I emphazised with the front desks to deliver on time. By 7:10 nothing had arrived. The front desk and restaurant ignored me. I went away hungry, pais for the breakfast and got only disapointment. Terrible service. In this day i was able to eat only 14:00, remembering the anoyance of this experience.

Everyone was friendly and helpful during a difficult time

Not my first time, it's a really good place to stay near to the airport with comfortable rooms and a really good breakfast. A big hugh to all the hotel staff who treated me very well and wishing them the best in these difficult times. Take care

Arrived at9pm asked if they had one big bed they said no, shuttle bus was not available at 12:30(full). Would stay again only if absolutely required.

Nice apartment with a small kitchen and excellent breakfast, nevertheless TV channel seems not tuned well and lack/poor of gym equipment.

Attendants were awesome and attended all the needs we had. All the doubts were taken on check-in and the check-out looked like express. It's also awesome to see options gluten-free on the restaurant menu, to who, like me, has any kind of intolerance it's hard to be at home in a hotel, the options were good, balanced and I had no problems. I actually now will look for more Mercure options when I'm travelling.

would stay again if the internet works. it was not during our visit

Good and efficient check-in by friendly, english-speaking employee; room is bigger than expected as it is more like a mini-apartment with a separate living room and open kitchenette area. One major drawback: no cooking utensils nor cooking pot (what's the use then of having a kitchen stove?) nor kettle was provided. We also felt it a bit scant to provide only one tiny bar of soap for a double room especially during this corona virus pandemic. Room service was quick even past midnight. I would stay at this Mercure again if I found myself in Sao Paulo and needed to overnight close to the airport .

Clean, very spatious rooms, nice breakfast, great staff. The shuttle is leaving also from T2 and T3 so you do not have to connect even if the message they will send says so. The hotel is about 20 minutes ride.

The people were friendly, the room was nice, the food was good. the front desk helped me with taxis, electrical concerns etc. very good!