Name: Hotel in São Paulo near Garulhos Airport | Mercure - ALL
Address: Rua Barao de Maua 450, Centro, GUARULHOS - SP, GUARULHOS, 07012040, BR
Telephone: +551124759988
Rating: 4.3

Mercure Guarulhos Aeroporto

Hotel for travellers looking for local and authentic experiences

The unique location of Mercure Guarulhos Airport offers an excellent stay. Rooms for couples, singles and families, equipped with mini-kitchen, office and free WiFi. Enjoy the sauna, fitness center and swimming pool. The Bonjardim Restaurant serves a delicious breakfast, lunch and dinner. Event rooms and parking available, plus airport transfer service (check prices).

Mercure Guarulhos is perfect for your stay, for business or leisure. Close to several companies such as Pepsico, an 11-minute drive. Just 16 minutes to the North Expo Center, for fairs and events. Get to know Maia Park, just an 11-minute drive from Mercure hotel. For shopping, the International Mall is just 6 minutes away. For family days out, Sesc Guarulhos is only 11 minutes away be car.

Guests at the Mercure Guarulhos Hotel have the best possible location near the airport and main highways. Enjoy a unique experience with multiple services for an optimum stay.

Welcome to the MERCURE GUARULHOS Hotel where staff ensure the implementation of all necessary health and safety protocols. We are ready and eager to receive you! Giselle Soeiro.

Giselle Soeiro, Hotel Management

Hotel extras

Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa
Use the Airport transfer service in comfort and without rush (check price).
6-minute drive to Avenida Paulo Faccini
Only 13 minutes to São Paulo / Guarulhos International Airport.

Our accommodation(s)

Room

Standard room with 1 double-size bed + 1 sofa bed

3 pers. max
39 m² / 419 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

See availabilities

Room

Standard room with 2 single-size beds + 1 sofa bed

3 pers. max
39 m² / 419 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

See availabilities

Apartment

Standard Double Bed

2 pers. max
39 m² / 419 sq ft

Bedding 1 x Queen size bed(s)
Views: City View or Courtyard View

See availabilities

Apartment

Superior Room with 01 double size bed

2 pers. max
46 m² / 495 sq ft

Bedding 1 x Queen size bed(s)

See availabilities

Apartment

Privilege Superior Room with 01 double bed for persons with disabilities.

2 pers. max
39 m² / 419 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Apartment

Privilege room with one double bed.

2 pers. max
42 m² / 452 sq ft

Bedding 1 x Double bed(s)

See availabilities

Apartment

Superior Room with 2 single beds.

2 pers. max
46 m² / 495 sq ft

Bedding 2 x Single bed(s)

See availabilities

Apartment

Standard room with 2 single beds.

2 pers. max
39 m² / 419 sq ft

Bedding 2 x Single bed(s)

See availabilities

Apartment

Standard Room with 1 double bed + 1 single bed.

3 pers. max
46 m² / 495 sq ft

Bedding 1 x Double bed(s) and 1 x Single bed(s)

See availabilities

Apartment

Privilege Superior Room with 01 double bed for persons with disabilities.

2 pers. max
39 m² / 419 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

+55 11 2475-9988

Entertainment/theatre district

Access: 2.5 km / 1.5 mi 20 min walk / 7 min drive

Taxi

2.5 BRL 2.5 BRL

Park

Access: 3.5 km / 0.2 mi 20 min walk / 5 min drive

SHOPPING INT. DE GUARULHOS

Shopping centre/mall

Access: 2 km / 1.24 mi 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

Breakfast

Start the day with a delicious breakfast served in our restaurant from 05:30 to 10:00 on weekdays, and from 05:30 to 10:30 on holidays and weekends.

Meetings & Events

Non contractual photo

Number of Meeting Room: 7
Surface of the largest room: 177 m² / 177 sq ft
Maximum seats capacity: 76
Maximum capacity for banquets: 25

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,483 reviews

Jose R. C. Couples - 5/1/2026 Confirmed reviews ALL

We booked this hotel because of the pool. When we arrived 4pm our room wasn’t ready. Only one lift was working, and it was extremely slow as the staff was using the lift too. No prior notice or told by the staff on arrival that the pool was closed. Overall the place was tired and dirty. Staff ok. I was so upset we thought about going to another hotel but it was the last 2 nights of a month long holiday in Brazil which left a bad feeling.

Dear Mr. Jose, Thank you for sharing your feedback. We sincerely regret that your experience with us did not meet your expectations. Please accept our apologies for the inconveniences encountered during your stay, especially regarding the delay in room availability, the limited elevator operation, and the lack of communication about the pool closure. We completely understand your frustration, particularly as the pool facilities were one of the reasons you chose our hotel. We are also sorry for your perception regarding the cleanliness and overall condition of the property. Your comments are extremely important to us and have already been shared with the responsible teams for review and improvement actions. Although we are pleased to know that our staff was considered reasonable and attentive, we recognize that we failed to provide the positive experience you expected for the final days of your vacation in Brazil. We truly appreciate your feedback, as it helps us identify opportunities to improve our services and facilities. We hope to have the opportunity to regain your trust during a future stay. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Glenville H. Couples - 4/24/2026 Confirmed reviews ALL

I stayed in one of their privilege apartments room and it was amazing 🤩 customer service was 10 /10 food 10/10 …the view from the room amazing I loved the small details in the room I love the card notes I love the free gifts I love everything definitely recommend and I am a English speaker and they spoke English fluently so that was a plus extremely clean space

Dear Mrs. Glenville, Thank you very much for sharing your wonderful review and for awarding us a perfect score. We are truly delighted to know that your experience in one of our Privilege apartments was so memorable. It is extremely rewarding to learn that you appreciated our customer service, food quality, room view, and the special touches prepared with care, such as the personalized notes and amenities. We are also pleased to know that our team was able to assist you in English and contribute positively to your stay, as well as that you found our hotel to be exceptionally clean and comfortable. Your kind recognition of our team, especially at the front desk, will be gladly shared, as it serves as a great motivation for all of us. Thank you once again for your recommendation and for choosing Mercure Guarulhos Aeroporto. We truly hope to welcome you back soon for another amazing experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Dylan S. Solo - 4/24/2026 Confirmed reviews ALL

Clean and serviceable rooms, but the bed linen and towels could do with replacing, and the bathroom needs updating. Friendly and helpful service at the desk.

rezado senhor Dylan, Agradecemos por compartilhar sua avaliação e por descrever de forma tão detalhada sua experiência conosco. Ficamos satisfeitos em saber que o senhor destacou a limpeza e funcionalidade dos quartos, bem como a simpatia e prestatividade de nossa equipe de recepção. Seu reconhecimento é muito importante para nós. Por outro lado, lamentamos que alguns aspectos não tenham atendido plenamente às suas expectativas, especialmente em relação à roupa de cama, às toalhas e à necessidade de renovação do banheiro. Seus apontamentos são extremamente relevantes e já foram compartilhados com as equipes responsáveis para avaliação e melhorias. Agradecemos também por mencionar positivamente nossos processos de check-in, check-out, Wi-Fi e iniciativas de sustentabilidade, além de sua fidelidade ao programa ALL – Accor Live Limitless. Esperamos ter a oportunidade de recebê-lo novamente para lhe proporcionar uma experiência ainda mais satisfatória. Atenciosamente, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Daria C. Couples - 4/24/2026 Confirmed reviews ALL

The transfer was good. Then, when moving in, problems began. There was no water in the jug at the reception. When we checked in, we needed hot water, but there was no kettle in the room. Then we called the reception where we were told that they could not provide a kettle and offered to contact the restaurant, but the restaurant was already closed. Thus, we, the silver members, were left without hot water in the 4* hotel. The breakfast was great, although the choice does not match the hotel of this level. The next day we decided to visit the pool and it was a fatal mistake. Firstly, there is no staff at the pool and no one gives out towels, secondly, the water is so muddy and dirty that we didn't risk trying it. During the check-out, no one helped us with 4 suitcases even though my wife is pregnant. Definitely this hotel is the worst Mercure where we have been and the worst 4* hotel where we have been in our lives.

Dear Mrs. Daria, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and would like to apologize for the various inconveniences encountered during your stay. We are especially sorry for the lack of water at reception, the absence of a kettle in the room, and the difficulty in obtaining hot water upon your arrival. Please note that kettles are available upon request, and we regret any miscommunication from our team. We also deeply apologize for the concerns raised regarding the pool area, including cleanliness and lack of assistance, as well as the absence of support with your luggage during check-out. This is not the level of service we aim to provide, and your comments have been shared with the responsible teams for immediate review and corrective actions. Regarding your booking experience and the use of loyalty points, we truly regret the frustration caused. We kindly recommend contacting our ALL – Accor Live Limitless support team so they can properly review your case and provide the necessary assistance. On a positive note, we are pleased to know that you appreciated the transfer service, cleanliness, and breakfast, although we acknowledge your remarks regarding the variety and overall experience. Your feedback is extremely valuable to us, and we deeply regret that we did not provide you with the expected Mercure experience. We sincerely hope to have the opportunity to regain your trust in the future. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Nicolas D. Business - 4/19/2026 Confirmed reviews ALL

it was probably nice in the 1970ies but clearly needs some revamping. Damaged window letting hot air and noise in; prehistoric air conditioning without temperature sensor and with very poor flow management; appalling lightning inside the flat (switches are hard to find but once you have lit up you regret having found the switch as the light is so misplaced and miserable); huge private surface with a complete living room that is plain useless because not air conditioned...

Dear Mr. Nicolas, Thank you for taking the time to share such detailed feedback with us. We truly appreciate your positive comments regarding our team and cleanliness. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We understand your concerns about the condition of the apartment, including the window, air conditioning, lighting, and overall layout. Your observations are valid, and we acknowledge that parts of the hotel require modernization. Please note that we are continuously working on renovation plans and improvements to enhance our guests’ comfort. We also take note of your feedback regarding the breakfast variety and Wi-Fi performance, which have already been shared with the respective teams for review and improvement. Regarding your arrival experience, we apologize for any inconvenience with the online check-in process not being as smooth as expected. Your feedback is extremely valuable to us, as it helps guide our priorities for improvement. We hope to have the opportunity to welcome you again in the future and provide you with a significantly improved experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto