Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.3/5 1,830 reviews

Best price
guarantee
Mercure Guarulhos Aeroporto - Image 1
Mercure Guarulhos Aeroporto - Image 2
Mercure Guarulhos Aeroporto - Image 3
Mercure Guarulhos Aeroporto - Image 4
Rua Barao de Maua 450, Centro, GUARULHOS - SP, 07012040 GUARULHOS, Brazil

Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Telephone
Fax +55 11 91365-9389

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE BONJARDIM

Right in the center of Guarulhos, a Mercure Hotel with a variety of à la carte dishes and the BONJARDIM Restaurant serving the best of international cuisine. Open daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,830 reviews

TripAdvisor Rating  4.0/5  1,104 reviews

Certificate of excellence 2024

Close to GRU airport

Customer review rating 4.5/5

Grossato Couples - Confirmed reviews ALL

Nice hotel minutes away from GRU airport

Dear Grossato We are deeply grateful for your review, our team is very happy with your satisfaction and we look forward to your next all accor experience at the Mercure Guarulhos hotel Yours sincerely Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Average for an International Hotel

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I stayed 5 nights at this hotel, the room was supplied 2 coffee pods for the entire stay. No instant coffee etc. If i wanted extra coffee pods i would have to purchase. The reception staff were amazing, professional and accommodating with me being an English only speaker. The breakfast staff were rude and demanding, i was asked more than 2 times during my 20 minutes breakfast for my room number. My companions who were not from Brazil did experience severe rudeness, told to pay now on numerous occasions. I ordered room service once, the meal was below par, when my meal arrived the employee took the tray and cover that was on the plate, i was given no cutlery, or salt & pepper. The room did not have cutlery apart from 2 spoons that were hot coffee & tea. The hotel overall was a nice place to stay, the room was comfortable, just a disappointment that the food service and food service employees were so rude and unprofessional.

Dear Sir or Madam Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience with the food services did not meet your expectations; please allow me to express my sincerest apologies. We already contacted the restaurant management for take some actions for get better the services. We appreciate your comments about the reception staff , I will share with them .They will get happy to know that the staff is amazing. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thiago Batista Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Ok

Customer review rating 3.5/5

Steve Solo - Confirmed reviews ALL

Quiet, good location for my needs, breakfast was nice but annoyingly small plates. Meals ordered in the evening were of a disappointing standard worse food I’ve ever eaten in Brazil.

Waste of my points

Customer review rating 0.5/5

Mg Couples - Confirmed reviews ALL

Chose this hotel because of its location- close to the airport - and because my experiences with Mercure abroad had always been pleasant. It was my birthday, was charged twice by mistake later caught up by reception, dinner and breakfast experience were disappointing: Poor quality of food served, no ambience music, just loud kitchen conversations. The room was ok but towels were awful quality and long due to be disposed: had a big hole in it. Our bathroom had a soup that we are guessing was left by other guests before us. I’m glad it was only one night and we will never come back. (I would like my 2000 points back)

Dear Ms. Ciolfi, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. We apologize for the lack of attention regarding your birthday, it should have been celebrated and the staff should have been aware of it to bring joy to your day. Please forgive our mistake. Regarding the bathroom, could you send us the photos of the soap left in the shower? Regarding the restaurant, I have forwarded your message to the manager so that he can take all the necessary measures. And finally, we are granting 2000 courtesy points to minimize the dissatisfaction. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Airport

We love this hotel

Customer review rating 5.0/5

Larissa N. Business - Confirmed reviews ALL

This place made us feel like we are at home, we highly recommend it.

Dear Ms. Larissa, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

In partnership with TripAdvisor

Other web-users rate our hotel

  • 394 reviews 8.6/10 Location
  • 790 reviews 7.1/10 Room
  • 760 reviews 8.3/10 Service
  • 19 reviews 5.6/10 WiFi
  • 343 reviews 7.5/10 Breakfast
  • 276 reviews 6.9/10 Cleanliness
  • 237 reviews 4.3/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Guarulhos

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.