Mercure Guarulhos Aeroporto Hotel 4 stars

Name: Mercure Guarulhos Aeroporto Hotel
Address: GUARULHOS, 07012040, BRAZIL
Telephone: (+55)11/24759988
Rating: 3.8

4.0/5

Best price guarantee

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

Mercure Guarulhos Aeroporto Hotel

Mid-scale hotel for business trips or leisure

The Mercure Guarulhos hotel is located close to Guarulhos International Airport, the Marginal Tietê highway and Tatuapé, with easy access to the Rodovia Presidente Dutra highway and 9.3 miles from the center of São Paulo. Near the Anhembi convention cente r and Expo Center Norte. We're a great choice for your connection or flight in Guarulhos. Our leisure area with a pool, fitness center and sauna is ideal for relaxing before or after a trip. We also offer packages for weddings and making-of documentaries

International airport, Dutra, Ayrton Senna and Fernão Dias highways, approximately 15.5 miles (25 km) from central São Paulo. Our team is on hand to show you all this and much more at Mercure Guarulhos Aeroporto.

Hotel extras

Advantage 1
Advantage 2
Advantage 3
Advantage 4
Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel12 BRL per day.
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room12 BRL per day.
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)It's payed. For taxes, please contact the hotel.
- Valet parking5 BRL for guests
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- English
- Spanish
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check in from 9AM (Paying)Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying)Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.

Outdoor unheated pool
Fitness centre
Sauna

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

16 meeting room(s)
Conventions hotel
Self service business centre
Copy/print service available

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040
guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Contact email

Check-in from 12h00

Check out up to 12h00

VIA DUTRA MOTORWAY : Linha Vermelha e Sentido Guarulhos

GPS :-23.473915, -46.531971

Our accommodations

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Apartments (4)

Classic Room with twin beds

Max. number of persons: 2
Area: From 39m²
Views: City side, Courtyard side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Bathroom products
Direct dial telephone

Standard apartment with 1 double bed

Max. number of persons: 2
Area: From 39m²
Views: City side, Courtyard side *

* Subject to availability

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Superior Room with a double bed

Max. number of persons: 2
Area: From 46m²

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Bathroom products
Direct dial telephone

Superior Apartment with twin beds

Max. number of persons: 2
Area: From 46m²

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Bathroom products
Direct dial telephone

Our restaurants and bars

FLORIANO

Type of cuisine: International

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Pub

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

Number of meeting rooms: 16
Maximum size: 220 m²
Maximum capacity: 300 people
Maximum banquet capacity: 25 people

Find out more

Satisfied as always

Keshwani Business - 09/12/2019 TripAdvisor review

Accor Group hotels have always exceeded my expectations during my stay in Peru and Brasil. I am always impressed with the early check in provided and also their airport shuttle services. The quality of breakfast is also good and consistent,

Smoker room and area

B. Business - 25/11/2019 Confirmed reviews ALL

The last visit I was desappointed , I received a smoker room . I moved for another room , but the smell of cigarette was very strong ( 8th floor ) . I travelled a lot and came late that I didn´thad time to change again the room ,

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Satisfactory

Tio Business - 16/11/2019 Confirmed reviews ALL

Satisfactory except for tv not in english most channels.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

wonderful stay, friendly staff, comfy room

James Solo - 15/11/2019 Confirmed reviews ALL

your front desk staff impressed me with their flexibility to accomodate an early check in with an empty room. the brazilian bathroom is basic, at best. the a/c works great. their is a kitchenette in every room including a fridge. the only thing that i do not like is the dependability of the shuttle service that they use to stay on a schedule as you wait at the airport. they often do not come when they should and you have no choice but to sit and wait. they should stay on the service to be more reliable.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

GREAT OVERNIGHT AIRPORT HOTEL

Howard P. Families - 14/11/2019 Confirmed reviews ALL

Oversized, clean room. Very friendly staff...delicious, healthy breakfast...convenient shuttle bus.

Dear Mrs P., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Excellent

Bruno Business - 10/11/2019 Confirmed reviews ALL

Cleqn,great location and courteous staff.

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Convenient, friendly, dependable day stay near GRU

jaymac98 Solo travel - 10/11/2019 TripAdvisor review

Only thing I would change is airport shuttle dependability. I waited a while. Located 3 blocks from a giant EXTRA supermarket, famous guaru center restaurant and a convenience store about 50 steps behind hotel. Refrig in room. AC works wonderfully. Most comfy bed and room.

Dear Jaymac, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

pratico

Christiano B. Business - 08/11/2019 Confirmed reviews ALL

pratico, limpo

Prezado Sr. Christiano, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Alexandre Colussi Coordenador de Qualidade Mercure Guarulhos Aeroporto

Stay Oct 2019

Juanita B. Business - 06/11/2019 Confirmed reviews ALL

Good experience

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Not great not bad.

Jd Business - 04/11/2019 Confirmed reviews ALL

Check in was quite swift. I had already had problems when I booked the room through the site but that was resolved, albeit at a cost and after a long discussion...so already started off badly before arriving. The hotel is quite old and you can tell. The pillows were ok, toiletries nothing to write home about...the room looked dated and I really din't want to spend much time there. Breakfast was expensive if not pre-ordered (also nothing to write home about), not much around had to walk quite a bit.

Dear Mr Del C., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Disappointing for an Accor Hotel

Anonymous Families - 03/11/2019 Confirmed reviews ALL

Arrived at 6.30 a.m. after a long flight. Told we had to pay extra to use our room even though it was ready or come back after 9 a.m. Asked if there was a room we could get changed and freshen up in told not. Staff spoke very little English. Hotel located between airport and downtown. Downtown didnt feel safe. Edwardo (guide) and shuttle driver collected us from Airport and later took us into a safe area in Sao Paulo for Breakfast. Uber back at 9 a.m. Edwardo was a great guide and spoke very good English but I wouldn't bother with Soa Paulo as a tourist destination. We only went for a cheap flight. Not worth it.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Great!

Emerson R. Business - 30/10/2019 Confirmed reviews ALL

It was nice as usual, an I like the note and chocolates on my arrival.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Great Stay. Helpful Staff. Near Airport. Free Shuttle Bus. Nice Breakfast. No swimming pool

P. S. Families - 18/10/2019 Confirmed reviews ALL

Loved the free shuttle bus service and noce buffett breakfast. Room design and layout also nice. But no free mineral water

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Comfortable for an Overlay.

Clara P. Solo - 16/10/2019 Confirmed reviews ALL

Agreeable.

Relaxing

Tirzah Solo - 14/10/2019 Confirmed reviews ALL

It was wonderful to stay at Mercure. The staff was kind and helpful. I loved the pool, stream, sauna options, the breakfast buffet was delicious, my room was spacious and comfortable, and the view was amazing. The airport shuttle was great, too. Thanks again!

Dear Tirzah S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

As expected

Lilou Business - 10/10/2019 Confirmed reviews ALL

Everything was as expected

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordenator Mercure Guarulhos Aeroporto

good value

Rene Business - 07/10/2019 Confirmed reviews ALL

Sin problemas

Estimado Sr Rene L., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Guarulhos Aeroporto Hotel. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Alexandre Colussi Coordenador de Calidad Mercure Guarulhos Aeroporto

average standard

Anonymous Business - 02/10/2019 Confirmed reviews ALL

The room was cold, standard average and breakfast poor.

Dear Mr Olivier B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

I know the hotel for long time, nothing has changed and gets older

Norbert A. Business - 29/09/2019 Confirmed reviews ALL

The shower head holder is broken in room 1907 and most of the things could be revamped. It is for me not any longer MERCURE standard.

Dear Mr Norbert, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

As expected

Sergio D. C. M. Business - 20/09/2019 Confirmed reviews ALL

As expected. Pillow sheets were smelling cigar which seemed to me that someone else had used it before.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Colussi Quality Coordinator Mercure Guarulhos Aeroporto

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

ibis Guarulhos Hotel
3 stars
At 90 m

From 205.00 BRL

Non member rate

From 194.75 BRL

Member's rate

Members’ Rate, join while you book

5.00P
Pullman São Paulo Guarulhos Airport Hotel
5 stars
At 5.1 km

From 621.00 BRL

Non member rate

From 558.90 BRL

Member's rate

Members’ Rate, join while you book

10.00P
ibis Sao Paulo Tatuape (Opening September 2018) Hotel
3 stars
At 8.8 km

From 199.00 BRL

Non member rate

From 199.00 BRL

Member's rate

Members’ Rate, join while you book

0.00P
Novotel São Paulo Center Norte Hotel
4 stars
At 10 km

From 262.00 BRL

Non member rate

From 235.80 BRL

Member's rate

Members’ Rate, join while you book

10.00P

All our hotels in guarulhos

Mercure Guarulhos Aeroporto Hotel 4 stars

ALL - Accor Live Limitless

Hotel extras