Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.4/5 1,991 reviews

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Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

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Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FLORIANO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,991 reviews

TripAdvisor Rating  4.0/5  1,094 reviews

Old and horrible property with very bad staff

Customer review rating 0.5/5

Ak Families - Confirmed reviews ALL

Horrible and old property Arrogant staff

Dear Ali K., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Good location

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

It was OK. Next time, I would like to have more precise information about bus transportation from Guarulhos to the hotel. The morning receptionist was not very engaging. She would be barely listening and looking at the computer all the time. Probably very tired at 6:00

Dear Maria Nelly P., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Excellence in terms of attendance and breaksfast

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was a two-day stay, so I have no much to say. It was a good experience.

Dear We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

good atention. transportation from and to airport good. food good

Customer review rating 4.5/5

Jorge S. C. Business - Confirmed reviews ALL

at all moment I had the support for solve the issue with my reservation. and them all was good.

Dear Mr. Siancas, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Boa estadia entre voos

Customer review rating 5.0/5

Carlos P. Families - Confirmed reviews ALL

Excelente estadia.

Prezado Sr. Carlos, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Solicitamos que se possível, compartilhe com outros viajantes sua experiência no Mercure Guarulhos também pelo site do Trip Advisor no endereço: http://www.tripadvisor.com.br/Hotel_Review-g303611-d299446-Reviews-Mercure_Apartments_Guarulhos_Aeroporto-Guarulhos_State_of_Sao_Paulo.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

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Other web-users rate our hotel

  • 428 reviews 8.5/10 Location
  • 792 reviews 7.1/10 Room
  • 758 reviews 8.2/10 Service
  • 16 reviews 8.7/10 WiFi
  • 337 reviews 7.3/10 Breakfast
  • 282 reviews 7/10 Cleanliness
  • 234 reviews 4.8/10 Value
  • 205 reviews 4.2/10 Food

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