Mercure Guarulhos Aeroporto Hotel 4 stars

Good stay for long period. Frendly staff. Good meals choise in the room service menu. High cleaning standart.

I asked my breakfast at 6:50am the night before when I arrived. I emphazised with the front desks to deliver on time. By 7:10 nothing had arrived. The front desk and restaurant ignored me. I went away hungry, pais for the breakfast and got only disapointment. Terrible service. In this day i was able to eat only 14:00, remembering the anoyance of this experience.

Everyone was friendly and helpful during a difficult time

Not my first time, it's a really good place to stay near to the airport with comfortable rooms and a really good breakfast. A big hugh to all the hotel staff who treated me very well and wishing them the best in these difficult times. Take care

Arrived at9pm asked if they had one big bed they said no, shuttle bus was not available at 12:30(full). Would stay again only if absolutely required.

Nice apartment with a small kitchen and excellent breakfast, nevertheless TV channel seems not tuned well and lack/poor of gym equipment.

Attendants were awesome and attended all the needs we had. All the doubts were taken on check-in and the check-out looked like express. It's also awesome to see options gluten-free on the restaurant menu, to who, like me, has any kind of intolerance it's hard to be at home in a hotel, the options were good, balanced and I had no problems. I actually now will look for more Mercure options when I'm travelling.

would stay again if the internet works. it was not during our visit

Good and efficient check-in by friendly, english-speaking employee; room is bigger than expected as it is more like a mini-apartment with a separate living room and open kitchenette area. One major drawback: no cooking utensils nor cooking pot (what's the use then of having a kitchen stove?) nor kettle was provided. We also felt it a bit scant to provide only one tiny bar of soap for a double room especially during this corona virus pandemic. Room service was quick even past midnight. I would stay at this Mercure again if I found myself in Sao Paulo and needed to overnight close to the airport .

Clean, very spatious rooms, nice breakfast, great staff. The shuttle is leaving also from T2 and T3 so you do not have to connect even if the message they will send says so. The hotel is about 20 minutes ride.

The people were friendly, the room was nice, the food was good. the front desk helped me with taxis, electrical concerns etc. very good!

Room was spacious and comfortable. Furniture was IKEA quality, but we were very satisfied with the room and staff. Linens just OK quality wise but everything was clean and comfortable. Hallway lighting was oddly very dim.

Spacious apartment and pleasant restaurant

We had a nice overnight there before taking our planes home. The staff was really friendly. I wish the cost of the shuttle in the morning was included in the cost of the hotel or if the price was stated when booking the room. I was cheap, but I was worried the whole time it would cost a lot more. This is a nice area to walk around too.

Only hotel that accepted the reservation considering the neighborhood hotels overbooked due to the rain. Congratulations