Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.4/5 2,012 reviews

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Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

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Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FLORIANO

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,012 reviews

TripAdvisor Rating  4.0/5  1,095 reviews

Certificate of excellence 2024

BAD STAY

Customer review rating 0.5/5

Willians Solo - Confirmed reviews ALL

sux wifi, never saw an connection too worst before, breakfast not that good

Prezado Sr. Willians, Agradecemos por nos contar sobre sua experiência no Mercure Guarulhos Aeroporto. Sentimos muito não termos correspondido às suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Tenha certeza de que estaremos tomando medidas apropriadas para lidar com o problema sobre o WIFI, pois dificilmente encontramos falhas com esse serviço. Além disso, poderia nos relatar os outros problemas que identificou? Desta forma teremos oportunidade de corrigir. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 4.5/5

Wagner S. Business - Confirmed reviews ALL

The only point that I didn't give a 10 was because my room has 2 beds and the closet is very close to one of the beds, which prevents access.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Good Stay

Customer review rating 4.5/5

Ignatius Business - Confirmed reviews ALL

It is a very good hotel, with good facilities, comfortable and spacious rooms, good location, friendly and welcoming staff. The food is also good

Dear IGNATIUS G., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Big mess

Customer review rating 1.0/5

Thiago S. Families - Confirmed reviews ALL

Terrible experience, I’d not come back to this hotel if i could.

Dear Thiago S., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Old and horrible property with very bad staff

Customer review rating 0.5/5

Ak Families - Confirmed reviews ALL

Horrible and old property Arrogant staff

Dear Ali K., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

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Other web-users rate our hotel

  • 429 reviews 8.5/10 Location
  • 803 reviews 7.2/10 Room
  • 773 reviews 8.3/10 Service
  • 15 reviews 8.6/10 WiFi
  • 347 reviews 7.1/10 Breakfast
  • 279 reviews 7/10 Cleanliness
  • 232 reviews 4.2/10 Value
  • 203 reviews 4.3/10 Food

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