Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.3/5 1,485 reviews

Mercure Guarulhos Aeroporto - Image 1
Mercure Guarulhos Aeroporto - Image 2
Mercure Guarulhos Aeroporto - Image 3
Mercure Guarulhos Aeroporto - Image 4

Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Start the day with a delicious breakfast served in our restaurant from 05:30 to 10:00 on weekdays, and from 05:30 to 10:30 on holidays and weekends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,485 reviews

Customer review rating 2.5/5

Janice A. K. Couples - Confirmed reviews ALL

we only stayed 1 night at the hotel. The room although quite large was very tired looking and to be honest was more 2* than its supposed 4*. There was a kitchen, but it had no pots or even a kettle to boil water for a coffee/tea. We used the [paid] shuttle to the airport, and that was a big mistake, we allowed 30 minutes as its only a 15 minute journey, but the bus stopped at 2 other locations then headed back to the starting point as someone had forgotten something which put us under too much stress as we had run out of time for our connection. I cannot recommend the hotel nor the shuttle. I will not be returning to this hotel and I feel let down by All Accor for the standard of the hotel.

Dear Ms. K., Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. We regret that the room did not reflect the standard you anticipated. Please note that kitchen utensils and items such as kettles are available upon request at the reception, and our team is always ready to provide them. We apologize if this information was not clearly communicated during your stay. We are especially concerned about your experience with the shuttle service. This is certainly not the level of service we aim to provide, and we understand how stressful this situation must have been, particularly with a connecting flight. Your comments have been shared with the responsible team for immediate review and corrective actions. Please also accept our apologies if we did not meet the expectations associated with the Accor brand. Your feedback is extremely valuable and helps us identify areas where we must improve. We sincerely regret the inconvenience caused and hope you might reconsider giving us another opportunity in the future to provide a much better experience. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 5.0/5

Hudson F. E. D. V. Business - Confirmed reviews ALL

The room has a great size. I was surprised with the amenities offered by the hotel available in this room.

Dear Mr. Hudson, Thank you very much for sharing your wonderful feedback with us. We are truly delighted to know that you had a comfortable stay at Mercure Guarulhos Aeroporto. It is very rewarding to hear that you appreciated the size of the room and were pleasantly surprised by the amenities offered. We are also especially pleased to know that our sustainability initiatives, such as our water usage policy, were noticed and valued during your stay. Your kind recognition of our team and services means a lot to us and motivates us to continue delivering the best possible experience to our guests. We look forward to welcoming you again very soon. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 4.0/5

Fernando C. D. O. Friends - Confirmed reviews ALL

Boa

Prezado Sr. Fernando, Obrigada pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Analu Milanese Coordenadora d. Qualidade Mercure Guarulhos Aeroporto

Customer review rating 4.5/5

Razaq A. Friends - Confirmed reviews ALL

A lovely hotel close to the airport and they alao have a shuttle bus service to the airport which was very handy . Breakfast wasn't the best but it was still decent . Also make sure to use the pedicure and manicure service provided by LABELÊ. Who were good and also it is not too pricey . They also do haircut and massge . Which is perfect to have before flying out .

Dear Razag Thank you so much for leaving your review about our hotel! We are very pleased to know that the transportation service was good and useful to you and that you enjoyed the services of LABELÊ; the well-being and comfort of our guests are always our highest priority. We appreciate the constructive criticism about our breakfast! It's always good to receive it so that we can improve our services even more so that you have the best possible experience!! Once again, thank you and we look forward to your return for another All Accor experience. Sincerely, Analu Milanese Coordenadora de Qualidade Mercure Guarulhos Aeroporto

Customer review rating 4.5/5

Luo S. Solo - Confirmed reviews ALL

The room was clean and the reception staff were very friendly and efficient. Room service (food delivery) was very fast, but the price was quite high.

Dear Ms. Luo, Thank you very much for sharing your feedback with us. We are delighted to know that you had a comfortable stay at Mercure Guarulhos Aeroporto. It is very rewarding to hear that you appreciated the cleanliness of your room, as well as the friendliness and efficiency of our front desk team. We are also pleased to know that the room service was fast and met your expectations in terms of delivery. We also appreciate your comment regarding the pricing of the food service. Your feedback is very important to us and has been shared with the responsible team, as we continuously seek to improve the balance between quality and value. Thank you once again for your trust, and we hope to have the pleasure of welcoming you again soon. Kind regards, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Other web-users rate our hotel

  • 290 reviews 8.5/10 Location
  • 626 reviews 7.2/10 Room
  • 598 reviews 8.5/10 Service
  • 20 reviews 6.5/10 WiFi
  • 295 reviews 7/10 Comfort
  • 282 reviews 7.4/10 Breakfast
  • 240 reviews 7.1/10 Cleanliness
  • 145 reviews 4.1/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Guarulhos