Mercure Guarulhos Aeroporto 4 stars

Customer review rating (ALL Rating) 4.3/5 1,844 reviews

Mercure Guarulhos Aeroporto - Image 1
Mercure Guarulhos Aeroporto - Image 2
Mercure Guarulhos Aeroporto - Image 3
Mercure Guarulhos Aeroporto - Image 4

Description

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the Airport transfer service in comfort and without rush (check price).

  • 6-minute drive to Avenida Paulo Faccini

  • Only 13 minutes to São Paulo / Guarulhos International Airport.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Guarulhos Aeroporto

Rua Barao de Maua 450, Centro, GUARULHOS - SP
07012040 GUARULHOS
Brazil

GPS:-23.47319, -46.53212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE BONJARDIM

Right in the center of Guarulhos, a Mercure Hotel with a variety of à la carte dishes and the BONJARDIM Restaurant serving the best of international cuisine. Open daily for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,844 reviews

TripAdvisor Rating  4.0/5  1,104 reviews

Certificate of excellence 2024

Waste of my points

Customer review rating 0.5/5

Mg Couples - Confirmed reviews ALL

Chose this hotel because of its location- close to the airport - and because my experiences with Mercure abroad had always been pleasant. It was my birthday, was charged twice by mistake later caught up by reception, dinner and breakfast experience were disappointing: Poor quality of food served, no ambience music, just loud kitchen conversations. The room was ok but towels were awful quality and long due to be disposed: had a big hole in it. Our bathroom had a soup that we are guessing was left by other guests before us. I’m glad it was only one night and we will never come back. (I would like my 2000 points back)

Dear Ms. Ciolfi, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. We apologize for the lack of attention regarding your birthday, it should have been celebrated and the staff should have been aware of it to bring joy to your day. Please forgive our mistake. Regarding the bathroom, could you send us the photos of the soap left in the shower? Regarding the restaurant, I have forwarded your message to the manager so that he can take all the necessary measures. And finally, we are granting 2000 courtesy points to minimize the dissatisfaction. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Airport

We love this hotel

Customer review rating 5.0/5

Larissa N. Business - Confirmed reviews ALL

This place made us feel like we are at home, we highly recommend it.

Dear Ms. Larissa, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

The hotel is clean quiet service is excellent

Customer review rating 4.0/5

Ali F. Families - Confirmed reviews ALL

The only thing we didn't like is not having personal helping with the luggage 😒, imagine old people carrying their luggage to the room, it is disrespectful.

Dear Mr. f., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Quality Coordinator Mercure Guarulhos Aeroporto

Excellent stay, well location

Customer review rating 5.0/5

Rodrigo B. Business - Confirmed reviews ALL

Excellent stay, all good with service and facilities

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

Customer review rating 5.0/5

Satya N. Solo - Confirmed reviews ALL

Very good to stay nice view and good team for support

Dear Ms. N., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Analu Milanese Coordenadora de Qualidade/ Quality Coordinator Mercure Guarulhos Aeroporto

In partnership with TripAdvisor

Other web-users rate our hotel

  • 396 reviews 8.6/10 Location
  • 798 reviews 7.2/10 Room
  • 763 reviews 8.2/10 Service
  • 19 reviews 5.6/10 WiFi
  • 348 reviews 7.5/10 Breakfast
  • 280 reviews 6.9/10 Cleanliness
  • 243 reviews 4.2/10 Value
  • 203 reviews 4.3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Guarulhos