Mercure Guarulhos Aeroporto Hotel 4 stars

Customer review rating 4.3/5 6,390 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Guarulhos Aeroporto Hotel
See on a map
+ 19 Services

Hotel extras

  • Mercure is a hotel in Sao Paulo with swimming pool, sauna and spa

  • Use the transfer to take you to the Airport with comfort and without rush

  • 6-minute drive to Avenida Paulo Faccini

  • 7-minutes drive to Bauducco

  • 13 minutes to São Paulo International Airport - Garulhos

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Aeroporto de Guarulhos Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 16 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available Paying

Hotel location

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040 guarulhos
brazil

Tel: +551124759988

Fax: (+55)11/24759985

Check-in from 12h00

Check out up to 12h00

  • VIA DUTRA MOTORWAY :  Linha Vermelha e Sentido Guarulhos

  • By plane

    Aeroporto de Guarulhos At nullkm / null miles - Shuttle paying

GPS :-23.473915, -46.531971

Our accommodation(s)

Choose a Standard or Superior apartment, both with kitchen and pleasant decor.

Our restaurants and bars

FLORIANO

Type of cuisine: International

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 220

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Mercure Guarulhos Aeroporto Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,390 reviews

TripAdvisor Rating 4.0/5

1,022 reviews

Customer review rating 4.5/5

Bianca S. Families - 17/09/2021 Confirmed reviews ALL

Excelente restaurante

Prezada Sra. Bianca, Agradecemos os seus comentários no seguimento da sua estada no Mercure Guarulhos Aeroporto Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great food …nice room

Customer review rating 4.0/5

Craig M. Couples - 09/09/2021 Confirmed reviews ALL

I spent my last two days of a three month tour of Brazil at this hotel before I flew out. It was one of the nicest buffets I had in Brazil …the staff spoke good English and the airport shuttle was very accommodating …

Dear Michael Craig M., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Anonymous Business - 06/09/2021 Confirmed reviews ALL

Poor breakfast.

Prezado Sr. Paulo, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o café da manhã recebeu uma avaliação insatisfatória. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua em nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Sinceramente, Luana Csncella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.0/5

Cecília. Business - 03/09/2021 Confirmed reviews ALL

It was satisfactory. Employees were very polite, as always. I had a problem with the air conditioner, but was solved at the same day. My biggest concern is about the breakfast served at the restaurant. I’m looking for more healthy food. The scramble eggs for example has to much butter.

Prezada Sra. Cecilia, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o café da manhã recebeu uma avaliação insatisfatória. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua em nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Sinceramente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good Stay

Customer review rating 4.0/5

Gian P. D. C. Business - 02/09/2021 Confirmed reviews ALL

I liked the apartment and its furniture's

Dear Gianpiero, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Great customer service

Customer review rating 5.0/5

Paulo Business - 25/08/2021 Confirmed reviews ALL

I stayed at the Mercure Guarulhos for "day use", while waiting in between flights. It's close to the airport (10-12 min.) and have shuttles running hourly. Everyone, from receptionists to room service, was extremely pleasant and very welcoming. Room was clean and well stocked. Restaurant prepared a good filet mignon. Overall a very smooth and happy experience.

Dear Paulo F., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good stay.

Customer review rating 5.0/5

Anonymous Business - 13/08/2021 Confirmed reviews ALL

Service was excellent.

Dear Christian William B., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Quarantine

Customer review rating 3.5/5

Ollin Business - 02/08/2021 Confirmed reviews ALL

Food quality need to improve.

Dear Ollin G., Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luana Cancella Quality Coordenator Mercure Guarulhos Aeroporto

sempre perfeito.

Customer review rating 5.0/5

Renas Families - 02/08/2021 Confirmed reviews ALL

Adoro me hospedar no mercure

Prezado Sr. Renas, Apreciamos imensamente seus comentários referentes à sua hospedagem no Mercure Guarulhos Aeroporto. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Solicitamos que se possível, compartilhe com outros viajantes sua experiência no Mercure Guarulhos também pelo site do Trip Advisor no endereço: http://www.tripadvisor.com.br/Hotel_Review-g303611-d299446-Reviews-Mercure_Apartments_Guarulhos_Aeroporto-Guarulhos_State_of_Sao_Paulo.html Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Short and Good Stay

Customer review rating 4.0/5

Benj Business - 01/08/2021 Confirmed reviews ALL

Good location. Great service. Friendly Staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Quick Stay, Nice Service

Customer review rating 4.5/5

Felipe R. Couples - 27/07/2021 Confirmed reviews ALL

I called last minute in need of a day use room. Alexandre provide it very quickly and even left the check-in pre-made. Thiago was quick and very friendly (yet professional) during check-in. Staff is great and always smiling. Only reason for not being a 10 is because we were put in a twin room at first, but we're a couple. :)

Dear Felipe R., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

good stay

Customer review rating 5.0/5

Shreedhar A. Business - 20/07/2021 Confirmed reviews ALL

very good

Dear Shreedhar A., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Luana Cancella Quality Coordinator Mercure Guarulhos Analu Milanese Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Lilian A. Couples - 18/07/2021 Confirmed reviews ALL

Very good, happy choice. Clean, good restaurant. Front desk nice and welcome. Thanks

Dear Lilian A., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Good stay

Customer review rating 4.5/5

Biswajit S. Business - 17/07/2021 Confirmed reviews ALL

Staff is very courteous, Room service was great.

Dear Biswajit S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 4.5/5

Satyapal Y. Business - 11/07/2021 Confirmed reviews ALL

Very good experience.staff is very nice.

Dear Satyapal Y., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Quality Coordenator Mercure Guarulhos Aeroporto
Customer review rating 5.0/5

Anonymous Solo - 01/07/2021 Confirmed reviews ALL

Great stay, I highly recommend this hotel for anyone. Friendly staffs…

Dear Mr. Franklin S., We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luana Cancella Coordenadora de Qualidade / Quality Coordenator Mercure Guarulhos Aeroporto

Pleasant stay

TripAdvisor rating 5.0/5

881shankarb 01/02/2020 TripAdvisor review

We booked directly with Accor. Good location, helpful staff, good spacious room, get water kettle when asked, tea/coffee inside the room, view from the gym area of the city is simply superb, breakfast is reasonable, will stay again, five out of five.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good value for money

TripAdvisor rating 4.0/5

MirjaB288 Couples - 20/01/2020 TripAdvisor review

Hotel is fairly close to the airport, but there was traffic jam on the way to the airport and we missed the early morning flight. Breakfast should start earlier so we could enjoy it. The room was actually an apartment with kitchen, living room and a separate bed room. Lots of space, we liked it.

Dear Mirja, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

TripAdvisor rating 5.0/5

Ayodeji A Family - 16/12/2019 TripAdvisor review

Excellent and family friendly. Great location, excellent professional staff and very attentive to the needs of the my family especially the attendant would helped carry our luggages and set up the sleeping places for my sons. A special thank you to him.

Dear Ayodeji We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied as always

TripAdvisor rating 5.0/5

Keshwani Business - 09/12/2019 TripAdvisor review

Accor Group hotels have always exceeded my expectations during my stay in Peru and Brasil. I am always impressed with the early check in provided and also their airport shuttle services. The quality of breakfast is also good and consistent,

Dear Keshwani, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in guarulhos